Enterprise Rent-A-Car Reviews

Horrible. Lawrenceville NJ took advantage of my PTSD. I signed until 8-3 240 something kept until 8 22 due to planning issues as a result of my disability. Charged me 1400 for 3 weeks claiming it was discounted rate. UNAUTHORIZED exorbitant. Some animal Stephanie kept answering me at enterprise.com. Told me to complain at location. I did. Was told corporate would contact me due to dispute about unauthorized charges. They did not and they billed me. STAY AWAY. I have complained to AG in NJ MO. CEO does not respond. Disputed with bank and will fight to the end.

Rented a Mitsubishi mirage due to an accident as basic transportation. For the price this is a bad deal as the car had more minor damage all over than one would expect, loaded with small dents, scratches and interior damages to A/C vents. The car starts like the starter is not shielded as it is loud! The car is loud when starting out driving and the brakes squeal when slow breaking as in a parking lot or slow traffic. This car is more a rent a wreck level rental than a better company model. I would never recommend this model car as a rental and never a purchase for value. At 50 thousand miles it feels worn out to drive.

Edmonton, AB. I decided last minute to rent a car when I arrived in Edmonton, it happens. The lady that first helped me was ok but as we spoke I remembered I have limits on all my credit & debit cards as I've been compromised before (as I'm sure many have). My daily limit is $1000, when I mentioned this, she said she had to ask her manager if it could be split between two cards.

On 7/23/24, my car was totalled when an SUV ran a stop sign in the Gilbert Az Motorplex. After speaking with my insurance company, I went directly to Enterprise to rent a car. During a walk around the car before taking possession, I pointed out a few scratches (no photos were taken, my first mistake). I signed the contract before reading it thoroughly (my second mistake). I realized later, the associate didn't make notations of the scratches I pointed out. While I had the rental, I parked in places to make sure there wouldn't be any door dings. I'm 66 and a careful driver. A few days after I turned the car back in, I received an email from their Damage Recovery Unit charging me for damages. The car was garaged half the time and there is no way I could have scratched it as they claimed. I suspect they are trying to defraud insurance companies.

Very disappointed and dissatisfied with the no service provided. Booked my reservation 4 times, 1st time ahead of time and Ms. ** called me to let me know they did not have availability. 2nd time I have to move the reservation for personal issues and after that, they will allow me to reserve over the phone and website and even calling to confirm with the local office and let them know I was on my way. I would be told there is no availability. Even went in person to reserve at my local office and was told by Kaylyn ** they will have a car for me next day. Called ahead of time and no reservation was done in their system! The lady who picked up the phone could not find me even though I have a paper with a reservation number with me! Mind you, I am a plus member... I do not think I will be calling them ever again.

I am writing to express my disappointment with the service I received from Enterprise Rent-A-Car. I had a confirmed reservation for a rental car scheduled for pick-up at. However, just two hours before the scheduled pick-up, I was informed that my reservation had been canceled. This last-minute cancellation caused significant inconvenience and disrupted my plans. Moreover, no alternative vehicle was offered, which I believe should have been standard practice to ensure customer satisfaction. As a loyal customer who has previously had positive experiences with Enterprise, I am deeply disappointed by this incident. I will never use you again.

They are scammers. I made a reservation for a vehicle through their website, and everything seemed fine. However, when I arrived at the office to pick up the vehicle I had RESERVED, I was informed that it was not available. Instead, they offered a much more expensive vehicle, without any prior notice or phone call. It’s extremely disrespectful to waste someone’s time like that.

My insurance company booked our vehicle as it was part of ours being in the auto body shop. We needed to change the location and was originally told the only available location would be Greenpoint (40 mins north). This wasn’t going to work so after accepting it we called a closer location off 610 South loop (much closer). Not only was it more convenient the lady said she had the vehicle my insurance paid for in full on the lot. My appointment was for 430pm but after dropping my car off at auto body I was running late. I called to let them know and was then told at the end of the conversation my reservation was again at Greenpoint address and the call disconnected.

I rented a pick up truck in 2022. After returning the vehicle after two weeks I received a call saying they needed $180 more. I walk it into the office in New Milford and paid them. In 2023 I needed another pickup truck to rent during rental process, I was told I owed $180. I had to call the head office and paid them with my debit card before they would clear me for the rental. A week ago I received another call from a collection agency asking for the same money $180. Stay away from Enterprise car rental.

Let me tell you what happened to me today. I reserved a car last night. I dropped my car off at the Ford place in Conway and walked to Enterprise. It’s hot. I’m sweaty. I get there and wait because there is only one person at the counter with a room full of customers. When they finally get to me and take my drivers license, she then tells me sorry they have no car for me. They say they tried to contact me (they didn’t). Next person please. No offer to help or call other rental places. They left me stranded and I trusted them. I will never trust this company again, especially not the Conway branch.

I am so furious with this company right now I can barely see straight enough to type. Run, run fast, don't look back! DO NOT book with Enterprise!! I had a full size SUV booked at a great rate for 9 days. Reservation was messed up, not my fault, and showed me returning it to the same airport as pick up. I was actually returning it to a different airport, but to correct their mistake they told me it had to be cancelled, and rebooked. Long story short, the price went from $619.31, to $891,00, which I was willing to pay because I had no choice but to return it to where I was flying home from. I got no confirmation, so within 5 minutes I called them back, and was told it was going to $1700.00+!! I wasn't able to talk to a manager/supervisor because they were "tied up with other things at the moment." They were willing ton give me a $100.00 credit. Wooohooo! NEVER again will I book with Enterprise!!!

I booked online mustang GT. They give me 4 cylinder car. The guy was so rude to me. He charge me extra insurance. When I ask him about mustang gt he said Enterprise company not renting Mustang gt Anymore because no good for the pollution. I call the Richmond office and they have mustang gt. Plus guy was telling me this car is v6 turbo charger. He was lying again. Because car he give it to me 2.3 4 cylinder car. I spend $145 2 days rental. Me and my son we are very unhappy and sad about everything we have Bad experience. We are very disappointed because we spent money for nothing. We don’t even drive the car Second day.

Insurance paid for a rental car while Mail delivery van was being repaired. Was given a black Chrysler Pacific. Had car 4 days. Washed and had car detailed prior to returning, a woman who claimed to be the District manager was so rude and claimed there was NEW scratches on car and it would be reported to Insurance, I had taken pictures at sites when I picked up the car and when I and return the car, so I said there was no difference other than it was a lot cleaner when I return the car, but if she insist there was any NEW Scratches, I would pay for the supposed NEW Scratches, she said NO! (very rudely) and said it must be reported to my insurance, this Lady was the rudest person I have ever met, I ha have dealt with the public for over 30 years.

An absolute nightmare. Car was filthy, wiper blades were shot and of course it was raining, navigation didn't work, onboard infotainment required a premium, engine knocked and pinged, was promised a refund due to rude staff and poor vehicle condition three weeks ago, branch manager keeps avoiding calls and won't call back. Called again today and was told they would only refund half. Still didn't refund anything as promised. Never again.

Was in an accident on August 15th, my state farm rep. gave the Enterprise my assignment. Craig called from the Bedford Store on Brown Trail in Bedford Tx, and stated he needed a time and place to bring my car, so they could have one ready and clean for me. I said 8:00 am. Called on Saturday to change the time to 9:30am. I was told no problem, they had me taken care of. I get to the repair shop, and waited. At 935 my body shop guy called to see if I was still going to be picked up. The Bedford store stated that they do not service the area I was in. This is something I was never told. So the collision shop had to call 2 other places before they were able to get me a car.

I rented a minivan from Enterprise Monday 8/19/2024 7PM @ the Phoenix Sky Harbor rental center. I returned the vehicle 7PM Tuesday 8/20/2024 @ the Phoenix Sky Harbor rental center. I didn’t realize that my Apple Airpods Pro had fallen between the seat and the console in the vehicle. The next day at around noon I realized my Airpod Pros were missing so I checked my Apple Find My app for them and saw they were located at the airport. As I live in Phoenix, I went to the airport rental center to pick them up.

Rented a vehicle from Enterprise Rent-A-Car, Westbury NY for over 2 weeks. Started with a Suburban from a local Enterprise. Although it was only 4 people we rented an 8 seater since we had a lot of luggage - camping stuff. I did check with them before renting should some mishap occur if will we be able to get a same kind of vehicle while on the road, and were told yes. Few hours into the trip, we met with an accident (we were at no fault) and had to change vehicles. When contacted with Enterprise, we were offered a smaller vehicle and were told they were only obliged to provide a vehicle that fits the number of passengers.

Had rented an SUV from Enterprise Decatur GA on Covington Hwy almost two weeks ahead of rental date. On day of rental, this female salesperson, possibly the manager gives my wife and I some horse crap about all their SUV having been recalled. Also stated she had called us to try and upgrade our preference ( the phone number she showed was not the number used in the reservation). She then offered us an MB 'Sprinter' for $500 more than our initial rental cost.

We rent a Premium suv 8 seater and Enterprise confirm with us a day before, on the day of picked up at 4:50 pm we received call that they do not have the 8 seater, but a 7 seater and that we can go to any other location and swap for a 8 seater, that did not happen, the manager at the location block out the car from returning to any other location but hers. She was nasty and horrible to us, 100 philadelphia pike wilmington de.

We made a reservation in February to reserve an SUV in August. We go to pick up the vehicle the day before the trip and the closest location didn't have one. We called 3 others who also had no vehicles or anything close to what we asked for. We ended up driving an hour further to an airport location only to use a different company that actually had what we needed! It's absolutely ridiculous that Enterprise couldn't manage to get what we asked for, and what they said they would have, in the 7 months since we placed the reservation! This is the 2nd year in a row we have had some sort of issue with Enterprise. Don't waste your time with this company.

Rented a minivan to move my son to his 1st year of college. On the day Of the move, they called me in the morning and told me I did not have a car. Wasted the whole day waiting for a car and they never contacted me back. Needless to say my son missed his day. Unbelievable customer service. Never again, I will use them.

** the manager at the 12525 Jefferson Avenue Newport News was unprofessional, rude and discriminate against me. Our initial contact was good where she asked for my ID and insurance; after which she asked me to step outside to complete the transaction. On our way to the vehicle she pointed to a blue suv. I asked her “oh I thought I was feeling a Kona”. She replied “the reservation did say Kona or similar”. Her tone was off but I didn’t think anything of it at the time. She asked me to sit in the car so she can get the mileage which I did and I press the start button. Bear in mind she did not hand me the key so I figured I wouldn’t be able to start the vehicle thus the reason I did not put my foot on the brake to even try to start the vehicle. She then said “you have to put your foot on the brake”. I replied “you did not give me the key ma'am”. She then said, "I don’t have to give you the key. I can hold it right here and it will work.”

A 1 rating is too high. We rented a vehicle at Charles de Gaulle airport in Paris in late April. Customer service at check-in was deplorable. Upon returning the vehicle after 2 1/2 weeks, the attendant immediately dropped to the ground, looked under the right front bumper and said there was a 2-3 inch crack in the under bumper. How do we know this crack wasn’t there when we took the vehicle? I was given an incorrect email to file a complaint, double charged 2,500 Euros since I didn’t take out their insurance and have spent the past three months sorting through the issues.

The car was clean and I drove it almost 2000 miles and customer service was great to me. If I had any questions, they were right on it. The manager at the Leavenworth Enterprise went over and beyond. She is amazing as well as the employees that work for her. It was a great experience and I will be back. Thanks again

Anderson Mill Austin Texas branch is the absolute WORST. Drew and Macy are so rude and are thieves. I rented a vehicle for around 6 weeks. Drew refused to give me back my deposit stating it’s because I kept extending my agreement. However, every time I extended the agreement I paid them. Not to mention they charged me for an additional 2 days when the car was in their possession. Now to make things worst I’ve been calling their 855 number to get ahold of an area manager and still haven’t received a call back. I will NEVER rent from them Shaun and trust believe I’ll let all my family and friends know NOT to rent from them too.

On August 10th I will take accountability that I was an hour late at 10 am. When we entered the building it reeked with smell of musk. There were customers lined against the wall and I was acknowledge at 10:17 am. The rep advised me that the hold time was 30 minutes which would have been 9:30 am. I find it hard to believe the car was rented within 30 minutes. I called reservations who reserved a vehicle at the Chester store. She was very professional. Unfortunately after I hung up with her I received a call from the Chester store that there was not a car available. The Colonial Heights store was short staffed.

I rented a full sized SUV about a week before the requested date. The morning of arrival there was no SUV in the lot that met what I selected. I was offered other vehicles of which there were 3 but all were much smaller and in lousy condition. They called me right before they opened and gave me some excuse but I left there with no vehicle and had to change plans for the day. This was the location Collier BLVD. This particular locations has some awful management. Avoid.

I used to rent from Enterprise all the time for business purposes. I now live in a rural area where there is NO alternative transportation so when my car was going to be in the garage for a week I decided to rent a car. I made the reservation online which was confirmed. The next morning I got a ride (almost 30 miles) to the Enterprise office in Lebanon, NH. Upon arrival my reservation did not show up in the system. Didn't matter since they didn't have enough cars for the reservations they had for the day. Agent was polite and helpful but there weren't even cars available from the only other renter in the area. Back home.

I was working with a not-to-be named in this review insurance company, who had contracted with Enterprise to provide rental car service while my vehicle was in the shop. I drive a full-size SUV, and although they were given over a week's notice, Enterprise could not guarantee a full-size SUV (although I could reserve one for the week online at the exact same location). They offered me a minivan or a smaller vehicle, so I opted for the minivan.

Rental company did not have my vehicle when I got there. I had to drive an hour to get a vehicle that I was supposed to get. Then the keys got locked in the car. We called and they said they would have someone there in 90 minutes. 90 minutes came and no one showed up. I called again. They couldn’t get anyone from AAA so they tried another company. 30 minutes came and I got another text no one could come. I called again and asked for an ETA on someone coming. I called a total of 5 times and no one ever came. They got another company and still no one showed up.

I rented a vehicle 3.5 years ago from their Bentonville office. The vehicle was brought to me at the auto repair shop about 15 miles away. When I started driving, I noticed it smelled like smoke. I contacted the manager, Trey and advised him. When I returned the vehicle a week later, they tried to bill me retrospectively for smoking. The manager wasn't available and no one believe I didn't cause the odor - even though I am allergic to smoke and a health nut! To date, 3.5 years later I am still on their do not rent list as I refuse to pay their $250 and their incompetent staff are incapable of resolving this issue. Don't waste your time and $ with Enterprise. They may try to scam you to pay more too!

If they have a 0 that’s what I would rate them. Rating the one in red bluff ca. I have been renting from them several times and every time I was treated bad. But I kept going back, stupid of me. The person helping me ignore the fact that I had a reservation, he ask another customer he’s could he her. The nice lady told him she has a reservation not me. He still ignored me. Second time after that. I drop off my rental, I did not get my 300 deposit. I went in to get another rental than the jerk tells me, "I can’t give you a car because you damage the last one, we called you several times." Liars!!! I showed him the call list, no one miss call. He treated me like I was a criminal.

I will never rent a car from Enterprise again!! Made a reservation 2 weeks in advance for a premium elite SUV. I was assured well making the reservation that I'd either get the Cadillac or an Audi which was need for the long road trip. The branch manager called me the day of picking up the vehicle that he had a Jeep Wrangler for me!! Not exactly what you want for a long road trip and was very disappointed and I ended up taking my own vehicle. I googled the phone number for head office to see how this happened, long story short the 1-888-791-2757 number is a scam number but they answer the phone as Enterprise car rental and they had my personal info and my rental info. They asked me to get a prepaid visa to pay for my rental and I'd save $100.00. I shared this info with the location I was picking the car up from and call the actually head office to inform them with no response.

My husband and I needed a one-way rental to start a bike trip. We needed something big enough to haul the bikes and gear. Our local office staff was very helpful and efficient and made the experience pleasant. Derek was so helpful and even helped after returning the vehicle to the destination site. The destination site they could not give a receipt because it was a one-way rental, and I would have to get it from where we started. Derek gladly and promptly took care of the issue.

On June 6th, I was taking my teenager to see Les Miserables in Atlanta from our home in Hickory, NC. We started having alarm notifications on my prius and I pulled into a chic Fila in Suwanee where my car never restarted. I was in full panic mode. I called Robert ** at the Enterprise office and, despite the fact they were closing, he agreed to stay over so we could get a car for the show. He saved the show for us and we were truly grateful. If it wasn't for him, my son would have missed a show he's been wanting to see for months and we would have lost our ticket price money as well. Thank you :).

Hello, I just want to inform that Enterprise seems to not have customer service on their mind as they used to. I would just be extremely cautious because I contacted Enterprise twice last week per Telephone and on the first call. It was mentioned that I would receive a call back from the district manager of the Virginia Area. I didn’t called again and inquired about not receiving a phone call probably about 2 to 3 days later and it was mentioned that my inquiry actually went to a local branch and that my call would be elevated. Here it is a week later and still no phone call however here’s the kicker on last Sunday.

Hello. Jordan and Cody were amazing. Great service. Amazing disposition. Thanks so much. Very responsible. Great car and good location. They answered every question.. Very pleased overall.

Enterprise is suppose to be military affiliated but my brother went to rent a car today, served 23 years active duty, 4 deployments and they wanted 900 dollars for the cheapest car for a week. BUT, if he was active duty or on orders he would have only had to pay less than 300. This place is a joke. Someone that serves our country, puts their life on the line to protect your country you couldn’t even help out. You're a worthless company.

My wife Brooke ** already made a review for the Enterprise on N Cannon Blvd in Kannapolis NC, but I felt the need to add to it. Let me first start by saying that we had to rent a car last minute on a side Saturday right before they closed the reservation was already up and ready as soon as I got there five minutes later, Tyler had us in a car within five minutes and we were back on the road, he was very polite. He has a great personality as I said he’s very punctual and he has a heart, we ended up having to extend our rental for one day extra because I ended up getting sick out of state, dropping our kid off when we got back, he worked with us the best he could and he gave us the absolute best experience we could’ve ever imagined. Thank you Tyler so much, you deserve an award.

Terrible experience! Enterprise in Chagrin Falls, Ohio, was supposed to hold my deposit until I brought the car back! Instead they withdrew it from my bank account. Rented the car on Friday, returned it on Sunday! Called them Tuesday because my $300 deposit wasn't released. They said they tried to get ahold of me Monday to see if everything went alright. What does that have to do with releasing my money? Said they would release it. Wednesday comes, and still no deposit. Called corporate, and they said it was released that morning. What happened to Tuesday? Didn't get my deposit, until Friday! Thanks Enterprise!

I have rented multiple times from Enterprise in Bellevue and LaVista, Nebraska. Rented all through COVID when people were not getting out. Had a fantastic experience with 2 managers. Unfortunately they are both gone. A little over a month ago at the LaVista, NE location I had a vehicle reserved. Went to pick it up and they gave the last SUV to a walk-in even though I had a reservation that was 3 to 4 days old! So I had to drive out to the airport and pickup a vehicle from Avis. Then I made a reservation for a mini-van for July 26, 2024 again at the LaVista location. Got a call about 5:00 p.m. today that said "all the minivans were recalled TODAY " and would a car work. There is a reason why I rented a mini-van! And I checked online Chrysler has recalled 20,000 hybrid minivans - which evidently are all at the Enterprise in LaVista, Nebraska.

Getting you in the car is pleasant. It’s after you return it that things go awry. Vehicle had a dent on the bumper and agent said he wrote it down. My fault for not asking for a copy of that. They tried to blame me and decided not to after agent took the blame. Could have gone bad. Then they bill for tolls with a huge “service fee” without telling you in advance. Blamed a 3rd party. Charge came from Enterprise. Go figure. Never again!

Flew into Little Rock with a car reservation I made a month ago. Found out there were no cars available and I was # 11 on the waiting list. Called Enterprise and they told me none were available at the airport but I could pick one up in N. Little Rock the next day. Spent $50.00 on Uber fees getting to our hotel and back to N. Little Rock Enterprise. They comped me a day and allowed me to return it to the airport. It's hard to get back your time when dealing with a situation like. First time ever renting a car where one wasn't available. Not what I expected for Enterprise.

I had a great experience with Customer Service at the Chapala location. I don't know what other people are complaining about? My car was a little dirty on the outside but, we had the lake fire so, a little ash but, customer service was nice. Yes you have to wait sometimes but, that's just life. Have a bit more patience people.

They don't convey everything properly and before renting the car, and after the return they will keep charging your card for different reasons. When we received the car it was different estimated price and when we returned it was a big bill even though we returned the car in its usual condition.

So you really want my feedback? On June 6th I reserved a van for a large gathering I was having with my business. Lo and behold I get to the Enterprise on Little Neck Road in Savannah Georgia, and no vehicle although they did have three on the lot. I was told that those people reserved prior to me. the gentleman red haired guy with a red beard was absolutely horrible. Absolutely the worst customer service you could possibly have as the face of your business he was not empathetic, and he was not helpful and it was almost a disaster until my neighbor came and helped me out no thanks to enterprise.

They told me that they refunded my security deposit within 5 business days, it's been 10 business days and so far they haven't done so. I returned the car on July 8th, they charged the extra fees to my credit card and said they refunded the security deposit to the credit card, but I paid the security deposit to the debit card.

I had a reservation which is not the first time I do one with this S**** place and once again not happy at all. FIRST they claim they left me a voicemail which I never did. Then I get there and can't use a debit card and my trip was TODAY. The other times I have gotten cars from this place the tires were messed up on THREE cars.... Worse place to EVER get a car from.... The people are nasty as well.... Just a shifty place.... Do better Enterprise, people spend money....

I do not and will never rent or recommend this place. Car broke down, 1st morning. Called customer service. They were no help and rude. Hung up on me. Tried roadside assistance and they made it seem like it's my fault car not running. Tried charging me over 150.00 to tow car from ft wayne ind to Columbus Ohio. I've already contacted capital one. Dispute charges that will be renegotiated when I take it back. Which will be as soon as I find a car. You will be better off buying a piece of junk to drive instead of renting from Enterprise rental.

I am an exclusive Enterprise customer because if their excellent customer service and user friendly registration kiosks. Their systems are effective. I forgot my laptop in the car at Tampa airport. I filed a ticket and the chatbot gave me the car license plate and next day they found my item. Jo and Holly were super helpful and brought it from the offsite list and found to the registration desk. Absolutely wonderful customer experience. I will buy shares in enterprise.

Memphis area stores- no cars ready at time of pick up - customers left waiting in lobby over an hour. Unfortunately, this is a trait of most Memphis area businesses. No Manager and no accountability by employees.

Enterprise Rent-A-Car I was a victim of racism can you believe that me! The one that loves everyone and treat everyone equally and new meets a stranger! But this young ** girl treated me badly simply because we flew our plane into a FBO and she was rude. Hateful to me. She worked for Enterprise Rent-A-Car in @Alabaster. Then she flat out lied! Gave me a car that needed an oil change and smelled of burning oil! We were there for a funeral In funeral attire! It was 100 degrees! Once I called @enterpriseFBO they made it right but I had to go a town over to change cars! Never in my retail days have I ever treated anyone with such disrespect and disdain. My military rate was not reflected on bill. She said it was my USAA discount was not reflecting on bill. She said was. She added to bill without my permission! That’s fraud! This not over! Just letting all know be aware!

Worst service ever. Enterprise used to be a reliable company. I rented a car this week, wanted to extend the rental. Spoke to 3 customer service reps who didn't want to help me; the last one hung up on me. I was asked for a rental number; never given one, no paperwork, no way access it. I will return the rental when I am finished with it. I will never use Enterprise again.

Had a reservation for my insurance company due to an accident. Agent mentioned had an SUV ready to go. I walked the 4 miles in 90 degree heat to save them a pickup ride. Got to the location to find they had rented the car in the last 20 minutes since I called to a walk in client then tried to claim my insurance only covered a Econ car when I have higher rental coverages. I left and will rent elsewhere. Very negative experience.

I am so disappointed with Enterprise. Unfortunately, I have been renting a car because my car is not in good shape. I just rented a vehicle with Enterprise located at 610 route 46 West in Little Falls, NJ for the 4th of July weekend. I spoke with **, who told me he would "hook," me up since I have rented 4 cars so far this year. What was the hook up? He led me to believe I would get a discount. There are no promotional codes to use, which would give you the incentive to continue using this car rental.

I went to the Cleveland, MS Enterprise to rent a car on Friday, June 5, 2024, because my truck is in the shop and my backup car just had a radiator bust and I needed to rent a vehicle to get to work on Saturday, June 6, 2024. The young man that was in the store, said that he didn't have anything, but an older gentleman walked in returning a vehicle and he suggested that I could rent that one because he was bringing it back, the young man that works said, "No way." Now my question is did he not want to rent it to me because it was almost closing time, or did he not want to go clean the vehicle and inspect it, how long would that take, apparently they didn't need any business, so I left without a vehicle.

I had a reservation for Saturday at noon to pick up a car. I received a voicemail the day before telling me that my car would be ready at noon on Saturday. When I arrived at noon they were closed. I called their customer service and explain to them that nobody told me they would be closed at noon so they told me they would try to fix the situation and call me back. They never called back so I called them again and they said to go to the airport and get a car. I arrived at the airport and they had no cars available and I needed a car immediately. I went to Budget Rent-A-Car and they were great and had great customer service. Do not use Enterprise. They have terrible customer service.

I rented a Toyota Camry (see attached rental agreement) from March 23, 2024, to April 1, 2024. I returned the car on April 1, 2024, and received a confirmation and thank-you note (attached). However, on April 4, 2024, three days after the return inspection, I was informed that the car had allegedly been damaged during my rental period. Despite my repeated attempts (at least 10 messages) to contact the rental office and insurance company via email and phone, my requests for: Video or pictures of the car on the rental date (March 23), Video or pictures of the car on the return date (April 1) were ignored. I did not receive any proof that the car was damaged during my possession.

My experience with Enterprise Car Rental in Valley Stream, New York, was nothing short of a nightmare, and I strongly advise anyone considering this location to think twice. Pre-booking and Confirmation: We called the Valley Stream location directly and pre-booked a large SUV, specifically a Tahoe, a month in advance for our family trip. We received a confirmation email, ensuring us that the vehicle would be ready and waiting. However, this assurance proved utterly worthless.

My daughter needed to rent a car. We called the local branch, 904-797-1697, I let the girl taking the reservation know that my daughter is 23 and does not have a major credit card. They said all she needed was a valid driver's license and auto insurance card with valid insurance. When she arrived she was told by the guy at the branch, Richard that she needed a piece of mail in her name. Then she was told she needed our State Farm insurance agent to email our DEC page, which I immediately called state farm and had it sent to Richard ** - THEN after I sent the DEC page he tells her she needs 2 utility bills, knowing she doesn't have them. She wasted almost 2 hours of her day and not to mention the interruptions I had at work just to be sent away IN AN UBER ALONE!!! to get home.

As with other reviews and complaints on the same issue I will add one more, Enterprise why not absorb some or all of the unnecessary expense that a customer incur due to a reserved vehicle not available when needed and confirmed by your system, going thru the motions of the typical “Hi, we would like to look into this further, We appreciate your feedback, We’re disappointed to hear” etc.,, Does not work,,, then and only then is when management will take action, when diminishing returns become an issue with the bottom line.

We rented a car twice from Enterprise, and both times they had to upgrade the vehicle. This is after talking with them a day or two ahead to confirm that the vehicle we wanted was correct. Get there to pick up vehicle and, "OH we don't have any, we will have to upgrade." Ok. The first time they charged us extra because they didn't have the car we wanted. Second time gave us free upgrade. The big problem is that the first car was not registered. The second car was the only one registered in the line of cars. All the others were expired and there was others waiting to get a car. Next time we have to rent I will not pay extra because they don't have the car I reserved and they confirm they do.

My experience with enterprise the past two days has been nothing short of a headache and a VERY stressful experience. I’ve visiting several locations and spoke with multiple people via phone, only to get told multiples things, delayed plans, nonchalant attitudes and no rental. I don’t rent cars often but this has definitely been the most stressful situation and they really do not care about their customers. I drove an hour away TWICE just to be turned around and the workers didn’t care one bit about the inconvenience at all. I was told 3 times that a regional manager would reach out and they never did!!!

I had a terrible day today that was made worse by my experience at Enterprise. After hitting an exposed manhole cover, I needed a rental car while my vehicle was being repaired. Despite my past negative experiences with Enterprise, I chose them because they were nearby. I made a reservation and arrived by Uber at the scheduled pickup time.

After checking availability online for a vehicle at your Lugoff, SC store, I went in to make a reservation and pick up a car. Despite showing availability online and a lot full of cars, I was told the vehicle we needed (and all similar ones) were not available for rental for 24 hours on Tuesday because they needed them later this week. Despite our assurance we’d be back on Wednesday, the manager didn’t want to take a chance on us not coming back on time. To be fair - I didn’t have a reservation, but you had cars on the lot and showed online availability. It appeared the branch manager simply wanted to hoard the cars for a more profitable rental.

Enterprise in Columbus Ohio Main Street location is not a place I would ever rent a car from. Number one they do not have the cars that I requested. They never followed up to get me into an appropriate vehicle. The MINIVAN they rented me had over 60000 mile and was clearly having a front end problem by the noise and the way it drove. They were rude and not polite. The vehicle that they gave me was not filled with gas. Not clean inside or out. AVOID this place at all costs in my opinion.

This review is about the people who make lost and found work. I lost my phone in the lobby at the car rental facility. I realized this as I was already through TSA and about to board my flight across country. Three people have helped me recover my missing phone. The person who found it and brought it to her supervisor, Lassanna, who then called me right away and personally walked it over to the Lost and Found Department and Marvin M. who handled it from there. He stayed in touch through the process. Got it to Fedex and watched them package it up as it was sent home to me. All three of these people were a part of recovering my valuable phone. Thank you, I appreciate your professionalism!

I am writing to express my deep dissatisfaction with the service I received from Enterprise Rent-A-Car concerning my recent rental experience. The reservation confirmation number for this rental is **. I reserved a minivan for my family's transportation needs. However, on Monday morning, I received a call from the Dirksen branch informing me that the vehicle was not available. Subsequently, I contacted customer service, and they assured me that my reservation would be transferred to the Stanford branch.

I rented a 2023 Toyota Corolla from Enterprise Rent-A-Car at their satellite office inside of Car Crafters at 600 Montano Rd NE on April 10, 2024, while my car was being repaired at Car Crafters. I returned the rental car and keys to the Car Crafters front desk on April 19, when my car was done being repaired following the approval to do so by an Enterprise representative. Despite this, I received several calls from the Enterprise branch manager, the Area Rental Manager, Stephen ** and other reps from Enterprise on June 12, 2024 – almost two months later treating me like a criminal claiming the car was missing and threatening to report it stolen and file a police report against me. I had to take time off work to file my own police report, make over 30 phone calls to research various things such as how to get the surveillance footage from Car Crafters.

Made confirmed reservations only three days in advance due to an emergency, Enterprise-Moultrie GA called less than 15 hours before pickup to inform me they have no vehicle for rental. Nothing about, we checked nearby locations and could not find a vehicle for you. No alternatives, nothing. Called National Reservations Center and they decided they could check nearby locations to see if a vehicle was available. Waiting for a call from them now. In the meantime, called Enterprise-Moultrie GA, explained the situation, the attendant (Greg) had no logical explanation for their action, put me on an extended hold and then told me he had a customer in front of him and he could call me back. Wow. I decided I had heard enough and told him, thanks and have a wonderful day.

Reserved a car 5 days in advance. The night before I was to pick up my rental I received a call that they didn't have any cars available. We discussed the meaning of RESERVATION and that this was their issue not mine. Absolutely no help from the local agent and the requested call back from corporate never occurred. "Nothing we can do..." Period. BEWARE.

We made reservations way ahead of our trip. After an 8-hour flight to Frankfurt we went to pick up the car and while we stand in line for the car I receive an e-mail that the booking is canceled. I asked them and they told us they have a right to cancel anytime and they did not have any car for us. It took us a lot of time and extra money to find an immediate replacement from another company. We recognized other customers in line that ran into the same problem being stranded without the car they had reserved!

Enterprise Car rental is no longer a good, reliable and a friendly company due to its very bad and poor customer service. Moreover, some of their employees and branch managers like the one at 2677 Bank Street, Ottawa, Ontario, is not only arrogant and unprofessional, but also full of hatred and probably racist person who insisted to make me break the law by giving me a 5 seats car while we are 6 people family. The problem she keeps telling us every single day for ten days that she does not have a large vehicle. Therefore, we should take her offer.

Terrible renting from Enterprise Branches other than airports. If you must rent go to an airport location not a mom-and-pop location, plain and simple, they are the worst. Trip to long Island ny from SC was a nightmare, 2 breakdowns, argghhh never again.

My rental car service I gotten from the Enterprise in douglasville ga on fairburn rd was immaculate! The car was pristine and my kids loved it.... The manager and team was excellent and I will be a forever customer of enterprise.... Thank y'all for a great experience.

We rented Audi in Medford airport in Oregon, and thought it had been smoked in. Given the lack of vehicles we thought we could live with it. 40 miles down the road we found that the transmission was jerky, usb ports did not work and the radio went from normal volume to extra loud without touching any controls. Possessed? Maybe. Horrible service? ABSOLUTELY! We followed Enterprise's instructions and they promised to have a replacement up highway 101 in Northbend. We stopped in and they had nothing available. I said, "what happened, you told us you had something available," the guy at the counter responded, "they always say that." SERIOUSLY! Thank you Enterprise, we are on vacation and will keep driving north on the 101. Hopefully we won't break down. I couldn't give you less than one star or I would.

I rented a car to drive my kids and I to Florida to celebrate my son's graduation. Not only was my rental an hour late for pick up, making us delayed on all of traveling but the car they offered me not only had a huge Crack down the windshield directly in the vision of the driver but also a Crack that ran across the passenger's line of vision. I explained I was NOT happy with traveling that far with a damaged windshield and that I was very angry that it was late from my original pick up time. I was told there was nothing they could do, this was the only car available so I either took it or wait around for another available car. Mind you there were 2 customers waiting behind me who didn't have rentals at all despite their reservations and pick up times. I was told they do no in store discount or compensation.

I recently had a deeply frustrating experience with Enterprise Car Rental’s customer support. I was given false information and lied to about securing a rental car. The representative assured me they would call the airport location, only for me to find out that the airport doesn't even have phones for such calls. To make matters worse, when I turned to Enterprise's roadside assistance for help, the person I spoke to seemed completely uninterested in resolving my issue. The call ended abruptly, making me feel like they had simply had enough of me and decided to hang up.

Just read my story and then make your own decision. I made reservation a good 2 weeks before my date needed the car, and believe it or not NO CAR IN THIS LOCATION!!! This is what the manager told me!! I saw there a compact SUV but he told me as I only booked a small car he cannot give it to me, only if I pay 80 dollars more. Don't forget this was already a half hour after reservation time. Ok still not so bad but I'm not finished, keep reading.

Broke a tail light and had to pay for it. Totally ok. But the manager was horrible to communicate with and I called them for 5 weeks straight before I ever got a bill from them. They also charged me for bodywork that was not included in the damage report. Poor customer service. Will not go back here.

Updated on 6/11/2024: After my initial review, I got a response asking me to send more details to review@em.com. I sent all the requested information, including my contact details, reservation number, and a detailed account of my experience. But guess what? No response. No resolution. It feels like they only pretend to care about their customers.

I rented a car from Enterprise in San Luis Obispo after having a collision. The people were friendly and very helpful. They went out of their way to get a car that I was felt comfortable driving. They made me feel like a valued customer. I HIGHLY RECOMMEND THIS AGENCY.

I was returning from Europe. Had be in flight for 8 hrs and was tired. Just wanted to get a car to get me home. Had reserved ahead. Took 10 min to get to Enterprise, 15 min to get a car & sign paperwork which I signed online and was brought a car that appeared to have had a drink spilled all over the front passenger door. I was so tired that I did not realize this until I was driving home. I returned the car the next morning and explained to the Rep there that this was not something I did. He offered no concern. Since I was charged a huge amount I was not happy to not even get a clean car.

My experience with renting a car with Enterprise is always great!!! Shout outs to Janeice, Matthew and Jake for their awesome customer service. The conversation, the positive energy and the love they show everytime I rent a car!!! I recommend Enterprise to anybody especially at the Fayetteville Rd in Raleigh location!!! Keep up the great work guys.

Let me start off by saying I have been renting with Enterprise for the last ten years. What started out as a great deal, now has turned into a disaster. They sold half their cars during Covid and not will take anyone's reservation without any guarantee that you will have a car when you show up. Today was a perfect example. I rented online Tuesday evening, checked in Wednesday during the early afternoon to make sure they would have a car that I needed at 8:00 am. The agent took my insurance card and processed it to speed up service on Thursday morning.

I rented a car for one day from Enterprise and Bensalem Pa and returned it to Glenside PA the very next day. It was called a pickup. No one informed anybody that there was a fee for this. My one day car rental which was $85.15. Had a $108 tacked on to it for pickup. Here's the thing though. I dropped it off. So if you want to get ripped off go to Enterprise. I did talk to the people at the a store. They said they didn't even know that that was being done. That was done by corporate. So I would say probably start getting a Better Business Bureau involved. My credit card company is going to dispute it. And I may look at starting a class action suit against them. And if I could give them no stars I would have.

Enterprise staff on Covington Hwy Decatur, Ga are great! Brenae, Joshua & (please forgive me) there are 2 other female associates that are very helpful. I've rented twice from the facility within the last 2 months and although they stay very busy I must say Brenae hasn't fallen short of being professional and making sure I get my vehicle in a timely manner. I do feel they need a little more help with the amount of customers that comes through but again the staff seems to do an impeccable job with handling the situation with a pleasant respectable attitude which makes it a little less stressful having to wait. For me a pleasant attitude goes a long way & for that alone I will continue to rent from the Covington Hwy location. Thanks Brenae, Joshua & the other crew for being great!

When I went to pick my rental up. I was told the only one they had was a Chevy Spark, although, I watched them take one of the 2 returns, into the back to have it cleaned. I told them the area I would be working, which was in the mountains of North Carolina. I even asked if there maybe was something that would be available later in the day. Of course, they told me nothing was scheduled to return. I had no choice, I had to be there the next day. But, they did tell me I could return the car Monday, to trade it for something else if I wanted. Which I reminded them I will be out of state for work for 2 weeks and wouldn't be in the area.

My wife and I rented a car at the Austin, Texas Airport on May 21, 2024. We headed out to our destination 5 hours away. About 25 miles on our way, we realize that the car's registration had expired. Called Customer Service and they said find a Enterprise Location to switch cars. Went 20 miles out of our way to the nearest to find out they had no cars (or at least that what they said). Drove another 15 miles out of the way and they had one… Very dirty with no gas…. Refused to give me a clean one in better condition. Had to argue with her to get the car filled with gas.

This place has got to be the worst!!! I rent from the High Point NC location, and ended up having a flat tire, called them and they told me where to take it, took it there and ended up having to wait 2 days for an approval, which was 2 days I couldn’t ride around on a donut tire. Called customer service and they basically said it was my problem not theirs! I hate this place, would not recommend it to my worst enemy!! Never again, Enterprise you suck badly!!!

I had my vehicle totaled by another individual, my insurance company referred me to Enterprise rental company. They were very friendly, helped me with the type of vehicle I needed for my lifestyle and job. Definitely will recommend this company to anyone who needs a rental in a emergency situation like I was in

I have been going to Enterprise FOR YEARS! My daughter travels for AAU basketball and I make a rental purchase every weekend for the trips. Last year was GREAT! Everything was ready when I arrived to the branch, no hassles, etc. However, 23311 Farm to Market 1093, Richmond, Tx. 4406 has new management and staff. **, (manager) is TERRIBLE! The cars are now DIRTY on the inside, not ready on time, (or not at all). I've had FOUR back to back horrible experiences with this branch since April! This is only MAY!!! They rented me a car with an EXPIRED STICKER, (which my husband got pulled over for), was very RUDE and UNPROFESSIONAL when asked for feedback, (I assume he did not like being advised to check the vehicles that he's assigning to customers).

THE 800 NUMBER BLUES! (2) Three strikes. Twice I have reserve a car with the 800 number. And twice then reserve a car that the local franchise did not have. The ones working from home with the 800 number do not know what cars are at the local branch. I say on that note call your local car lot.

I had a reservation **, Friday early I called to see it was possible change the pickup location, the first call I did a lady answer the phone. I ask her it was possible change the location, same area, from 28355 W Ten Blvd, Katy, Texas, 77493, to the auto nation for in Katy too. She said she made it, but I kept seeing the same original location where first I made the reservation. I called again, and a guy answer the phone a told me of I want to move it, I need to pay extra. finally, I decided not paid, and pick up the car in the original place. 28355 W Ten Blvd, Katy, Texas, 77493.

I reserved a car online. As I was on my way to pick up the car, they called me and said the car was not available and they would need to charge me more. I was ten minutes away from their location and had no other options at that point. I feel if the car I had reserved was not available, they should have provided the next available car for the same price. I have used Enterprise many times before, and until this event was my 'go to' place for car rentals. Next time, they will not be on my list to select.

Today, May 21, 2024, I had a day from hell with the Enterprise Denver International Airport location! We encountered racism and discrimination from Brandon (supervisor). Octavio ** had a reservation (**), and Brandon took Octavio's driver's license to the office and came back and said it was "red" which means he could not rent him a vehicle. I know Octavio's license is valid and he does his income taxes like any other U.S. citizen. He has a decent, honest job. He has rented vehicles in the past. I did not get a valid clear explanation of the refusal. When Elser ** tried to rent a car, Brandon said his account was "red" as well, but with NO VALID EXPLANATION or reasoning. My husband is a U.S. Citizen and has a valid Colorado driver's license.

I rented a four-year old car that had dings and scrapes before I took possession of it. A month after I returned the car, I found out from my insurance company that Enterprise is trying to blame me for one of the small scrapes and is wanting $1040. My deductible is $1000, so that’s what I would have to come up with. I luckily photographed any significant damage and I hope it will be enough. This company is crooked. I will never give them my business again. If you do rent from them, I feel sorry for you and make sure you document every bit of damage no matter how small. I rarely write negative reviews, but I now hate Enterprise and will tell everyone I can how evil they are.

In mid April I reserved a premium suv for May, 4th thru May, 5th for a prom of 7 teenagers, at the Carriage loop location in Olympia, Washington. Enterprise call me on the May, 3rd in the morning claiming that they where sold out. That could they interest me in something smaller, I explained I have 7 kids. That it was not an option. He keep apologizing to no avail. I tried other agencies just to keep running into a wall.

Oh my goodness. Talk about horrible experience and service. We arrived at the desk to get our car and were told that 'our message says that we cannot rent to you'. 6 weeks earlier we had an absolute confirmation which we showed the guy at the desk. It did not matter. He didn't know why. Nothing was mentioned in their message. So my husband had to put the rental in his name but since it was now a last-minute rental, it cost almost double the amount. Within a short time, we got a flat tire; had to wait in a train station for hours for a new car. And guess what?? The next morning, the Ev system died completely. Waited for a tow truck for an hour/had to walk miles to a train station to further discussion. Lost two entire days of our vacation. Did Enterprise help? No. I will never ever rent from this company again and neither should anyone else!

I was referred to Enterprise by my insurance agent while my car was being repaired. I called with the aide of my family all of the neighborhood locations who stated they had no cars. I called the airport and of course they had cars and my claim in the computer. Well there was nothing on the website or in the phone call that said the Memphis international airport does not accept insurance claim. It was not until I returned the vehicle that I their policy was made known. Is it training or volume of calls etc. that makes their customer service so awful? Well I it has to be both to create a system this bad.

Dirty vehicles with mechanical issues, poor customer service and lack of management training. Unsafe lot conditions. This location has a very high turnover rate. The quality of service is inconsistent. They tend to leave their reservation system open on vehicles they do not have and then make no adjustments for your inconvenience. Not a service worthy of military veterans. Vets go elsewhere to receive the service and quality product you deserve. Enterprise Rent-A-Car, 4602 W Gandy Blvd,

My insurance company made a reservation for me. I called and asked for a Nissan Rogue. Arrived, and no Rogue. Wound up with a Chevy Equinox. Driving position actually painful. Asked for help. Told that they had a Rogue but close to closing time. No worries, they would hold it for the morning. Called in the morning, oops, they “had to rent it”. Clearly, can’t trust what they tell you.

Enterprise in Sydney NS (Grand Lake Rd) showed complete patience and compassion while resolving my issue and even when they came up with an extremely fair resolution, they asked me if I thought that was fair enough. They are professional, caring and deserve recognition for going above and beyond to please their customers. Many thanks for all they do!

Enterprise Car Rental is helpful, reasonably priced and efficient in setting up our rental. I recommend this agency without hesitation for vehicle rentals. Each person we’ve dealt with there has been friendly, a good communicator and quick to respond to special requests.

If I could give lower than a 1, I would. Both my wife and I rented a car from Enterprise recently. Her car was delivered with a warning on the dash board that both rear tires needed sit. Mine came with a warning on the dash that battery in the key needed replacing. I checked in both keys had a low battery, so I replaced one. They are too lazy to turn the car on and check for dashboard readings or see them and too lazy to fix the problem. Either way it's terrible customer service to deliver cars with easily visible problems.

Had a vehicle in the shop for a repair. The insurance company stated they had a contract with Enterprise to provide us a vehicle while ours was in the shop. Called this morning about a rental and Abbie said she would work on finding us a car. Here we are at 130 and no one has called me back. Then when you call the office the phone just rings, then you get a message stating that you are being forwarded to the next closest location. The phone rings again, and the next message you get is that no one is available to take your call and then the call disconnects. This is not the first time I have had a reservation with enterprise only to be told they did not have a car available. It is frustrating to do business with this company.

I rented a 15 passenger van from Enterprise rent a car in Memphis, Tenn. I reserved it April 4, 2024 to pick up May 4, 2024 for a family member graduation. We traveled from California to Memphis and was to make the drive from Memphis to Chattanooga for the graduation, the pickup time was at 9 am on the 4th. When a departing time of 10 am to travel 5 hours to the destination, while en route to pick the van up, I got a call from the site manager stating that they had rented my van to a Memphis in May event, and that there was no more vans available and there was nothing he could do.

Where to start. Made reservations for 1day rental from the airport, everything went well, even called to make sure my reservation was ok. I had my disabled daughter with me and wanted to be safe cause my flight was in later. When I got there, was told they can't rent to me cause I don't have a major credit card. I told them then why did I just rented one last month and why wasn't I told when I made the reservation. I called customer service, was upset crying as I didn't have another choice cause everything was closed for them to hang up on me. When I was crying upset. I was told they change the policy on April after my reservation was done. I spend 250.00 for a Uber. I have asked for a manager, no response. I'm so upset at this time when they easily could have set me up with one of their outside company. I'm disgusted on how much compensation they have.

Rented the car from them back in 2016. Lost a key fob. Had purchased whole car insurance from them. They denied the key fob and said that I had to pay it when I had full coverage. Came to find out I was put on the do not rent list. Was told I had to pay the fob $235 before I could rent a car and once I paid that I would be able to rent. I called the number they gave me, pay the 235, call back and they said I was on the permanent do not rent list after they lied to me to me to pay the 235 which was covered by insurance in the first place. Very dishonest and horrible company. Renter beware.

I used the services from Enterprise Rent-A-Car last year (2023) because of its popularity, but I returned to them recently in May 2024 because of my excellent experience with them last time. Also, like last time, their services were over the top. They are very professional and enthusiastic people. They have the patience to answer all the queries that the customer has. Me and my husband are extremely satisfied. Thanks to the staff: Shane, Mehraj, and Prijin at the Sydney, Nova Scotia location. We highly recommend this company for renting cars.

Located on North Las Vegas Craig Rd., 700 E Craig Rd, North Las Vegas, Las Vegas, They moved to the new location and a new manager. After renting on 5 other occasions I rented a car and they pulled the bate and switch scam and then upon return, tried to charge me a 200.00 upcharge for a deep cleaning on a spotless car! Even the guy who does the cleaning said the car was spotless. I called customer service 15 times went through the story and nobody called me back. Finally, a rep told me they would not call back and I most likely won't get my refund. They owe me 98.00 overcharge! Scam, beware if they got your card, they charge what they want. The worst customer service! If I could give a minus 5 stars I would!

Enterprise has lost its customer service. They were once one of the most reliable companies in America. Their business model has changed. I can tell. I’m sure they have cut jobs and replaced those jobs with new business processes.

Enterprise is an absolutely joke. I arrived at 1pm to pick up my car only to be told it’s not available for another hour. I subsequently discovered that one of the staff Ali, had used the vehicle to go to his mosque for the 1pm to 2pm Friday pray session. I paid Uber £10 to get to the depo and had to pay another £10 to go home, I would have told Enterprise to shove the car where the sun don’t shine but then I needed the vehicle to take my kids camping. We arrived 3 hours late to our camp site due to this fool. I have another vehicle booked for mid May I will be cancelling. Enterprise can go to Hell!

So wish I could give a zero star rating! On 3/31 I made a reservation for 4/19 11am for a minivan at the Festus, MO. location. On 4/15 I received a call from Haley to confirm and tell me there would be a deposit made to my card at time of pickup. On 4/19 10am Haley called to say they didn't have a minivan for me and asked if I would consider an alternate vehicle. I said, "Sure." I preferred a minivan or a vehicle comparable in size/storage/seating. She explained she would have to call other locations & get back to me. I had to call her back for updates multiple times. I asked, "How can you call someone 1hr before they're supposed to pickup a vehicle reserved 3 weeks prior just to say we don't have your vehicle?"

Worst business ever. You fill out a reservation, you call and make a reservation and they tell you they got a truck. You drive an hour and when you get there they ain't got a truck so you waste your time and I've did it on multiple occasions

I work for the federal government and am required to rent the most cost effective option when on official travel. As such, this rental was for a very small economy car at Hobbs, NM requiring a drive of over an hour through the desert to Artesia. There is one podium in Hobbs and really no options; however, the Enterprise representative was a nice young man. I walked to the car and was a bit taken aback when my luggage would not fit in the boot, but since I was solo, the back seat worked. The vehicle was a mess. It had only 27K miles on it so I was optimistic, but I should have followed my instincts and returned to the counter to ask for a different car. Both tires on the passenger side of the car were missing their hubcaps and there was a large scuff on the bumper. The drivers front bumper was popped, and all of the windows were filthy. In my head I was thinking low miles and there are other cars in the lot so I guess this one must be ok to rent.

For a number of years I have made use of Enterprise. But over the last three years I have been making use of the Lauderhill branch, at 4917 N University, extensively to temporarily support my fleet for weeks on end. I keep returning not because Enterprise offers the best or less expensive deals in town, but because the staff are 1. Very professional, warm, and enthusiastic. 2. Have been very helpful and always do their best to provide the type of vehicle I need. 3. Their smiles and friendly attitude and non invasive conversation are a breathe of fresh air. The vehicles are always clean, and immaculate condition.

Terrible!!!! Requested a truck originally because I’m moving and needed to move things with. Went to pick up my “reserved truck” and got a SUV. Promised the next day I would get a truck no problem. Long story short it’s been over a week now. I’ve changed two different vehicles and still don’t have a truck. It’s pathetic. I wouldn’t rent from Enterprise ever again. I’ve talked to customer service. I’ve talked to two different stores. I’ve been running around. I’ve wasted a ton of gas on these people. Do not rent from these people. They don’t Care about the customer.

BEWARE, Enterprise doesn't stand behind anything they do. Our car was totaled by an Enterprise rental car, rented through a corporate credit card. They are stonewalling us and we've been unable to get the information needed to file a claim. The rental car ran a red light, hit our vehicle then ran and abandoned the car. Our insurance and us have been unable to obtain ANY information from Enterprise regarding the at fault party. Stay away from this unscrupulous company!! Have been getting the run around since 4/7/24.

This review is in particular to the Woodbridge, VA office and dealing with the "Manager" Hannah **. Had a reservation Ms. ** could not verify the vehicle was there or ready. She was extremely rude and condescending. We had a tight connection and when asked if the car would be available soon - we got a snorty reply of she did know. The waiting room had multiple customers waiting for their reserved cars with very poor service. Do not recommend this location and I am trying to understand how Manager ** can represent leadership in Enterprise with the way she treated all the customers in line. Horrible.

After writing a review I received an email a day later saying that I was issued a full refund. I am glad I got my money back but I was also lucky that I had proof that I did not damage the vehicle. If I wouldn’t have had this evidence I would have been out almost $500 because this company failed to inspect their vehicles properly after the last user used it or even worse, is making money off of people for the same damages over and over (unless someone can prove otherwise).

I waited for 3 hours to get a car at the Waterloo, Weber location. It is not the employee's fault, but rather the larger booking system that Enterprise has in place that overwhelms the employees. I was waiting on a car for an insurance claim with RBC insurance. I waited in line for an hour after my insurance company made the booking for me only to have no car available. I left for an hour and waited at a Tim Hortons only to have to wait another hour in line before I eventually got a car. What a frustrating and stressful experience. Half of my day was totally wasted.

I book through the phone, told the person all my info that I be using a debit/ bank card and that I live out of state where I’m trying to go. They said fine, did the booking. I go to pick up the car and they said my bank card won’t work, has to be a credit card and I can’t rent since my license is from a different state where I was trying to deliver the car at I would be renting. So I was stuck trying to figure out another way after I thought I had everything figured out

Awful customer service. Reserved a premium SUV weeks ago and went to pick it up and they gave to someone else. I leave for my trip in 8 hours with no vehicle. Basically told me oh well. Will never reserve a car with them again. Beaufort SC store!

Matt at Enterprise Rental Services in Royal Oak, Michigan, deserves every bit of praise! From start to finish, he provided impeccable service, ensuring my rental experience was seamless and stress-free. His professionalism, efficiency, and friendliness were truly remarkable. I highly recommend Enterprise in Royal Oak, especially with Matt leading the team!

Had a bad experience with Enterprise in Little Rock. My mother is not big on credit card. So when I made reservations for her I asked several times what I need and what is required. She told me. Everything looks good until we got there. Now they wanted a major card instead of card connect to her bank. The guy at the counter said we get this all the time. My question is why no plans or signs?

Left stranded an hour away from home because of the 40% authorized overbooking policy despite my confirmed reservation resulting in a total of $150 on Lyft rides! Poor communication between counter & booking.

After posting this and other reviews Enterprise got back to me and made things right. They gave me a 4 day free rental for my inconveniences to use at any time in the next year and promised to look into how they can handle customer service better when they do not have a contact number directly at either site. This is not common at all Enterprise airport rentals. However, it is the system in place at Miami and Ft. Lauderdale.

My wife made a reservation through her company as they include a damage waiver with all rentals. At the counter she decided to add me as a driver as she was not feeling well. The moron at the counter switched the reservation to my name, thus eliminating the insurance on the car. Of course she damages the car. They are now saying I owe them $1500! I didn't make the reservation, I didn't rent the car. Due to an idiot at the counter I'm now on the hook for the damage!?

We rented a car through Enterprise located at the Paris Hotel in Vegas twice. The gentlemen working were friendly & professional. Explained everything & helped us with questions. The 2nd time we rented, we were commuting six hrs round trip. When we stop for gas we noticed one of the tires had a bubble (raised area) on the tire wall. We called the employee who rented us the car. He was concerned, asked our specific location, directed us to another enterprise on our route that detoured us off our route by 10 minutes.

Do not rent from Enterprise at 9405 Lanham Severn Road Seabrook MD. I went to pick up a rental. The tags/registration was dead. When they switched to another vehicle they wanted to charge me more. The manager goes on to tell me it's my fault I should have called to make sure it was available. Absolutely the worst customer service.

Enterprise robbed my disabled husband, we called, made multiple claims, were waiting on a manager call, nothing has been done. We will be contacting a lawyer to further assist us. We have both been harassed, hung up, mocked, treated like shit, robbed, lied to and lied about. This company is very evil.

I had rented a sedan compact car 2 days after we had a car accident. I had a citation ticket with that rental due to cleaning street. After like 21 days they emailed me about the citation saying will pay it from my credit card on file. I received the email at night (they sent me same day in the afternoon). The citation fee is $65.0 plus admin processing fee in their part $25. $85 total. I was paying it the morning after to get rid of their own admin fee, but I couldn't pay it anymore because they just paid it. When I called them, that was it. Why the heck they did not give me an ample time to pay it myself. Only couple of hours after I received their email they paid it.

I would not rent from them again. I was charged $276 for towing after I was told I wouldn't be charged. The car was faulty and I was only 10 minutes from where I rented the car (Punta Gorda Airport). Instead of bringing me another car, I had to wait over 5 hrs for the tow truck and then had to take an Uber to the airport to get another vehicle. I lost a day of vacation. The manager at the facility was not very nice or understanding. I contacted customer service 3 times and was told a manager would get back to me and no one ever did. I even sent an email to a VP of customer relations with no response - terrible customer service. They don't care!

N. Nebraska Avenue, Tampa FL: If I could give a ZERO to this location I would. I had a confirmed reservation and when I arrived at 7:45 am at this downtown, unsafe-looking location, I was not allowed to walk inside until 8:01 despite the doors being unlocked. I was then told that despite my confirmed reservation - they had no cars and I could be put on a WAITING list. There was no apology or explanation, nor did they try to contact me that there was no car available. There was no attempt or interest in trying to help me in any way. Stay AWAY from this shady location.

I went to pickup a car my insurance company setup for me at Enterprise in Hyattsville, MD.. The girl at the desk would not give me a car because my driver license had a crack it the plastic of the fully intact license that was clearly legible and obviously legitimate. The damage could not be seen in any photo copy they needed to make. The reason given was it was against company policy to take a license with a tear. When I called cooperate headquarters as to what the policy might be I was told they support whatever the agent said. Now I have to get a ride to Hertz which is further away and waste another 2 hours because of this absurd companies behavior and lack of any effort to service a paying customer. Never again for me. If they do this level crazy of a crack in the plastic of a license where would I be if I needed help with something real?

My son had to have a rental due to an accident. They told him he could continue to rent that vehicle past the turn in date. I called them for a different issue and they told me something different. Once we got up there, they told us something different again. Then, after we turned the car in, they blocked our numbers. Very unprofessional! I wouldn't recommend them to my dog.

Rented a car in Las Vegas. Went to pick up the car, and the location would not release the car without a passport. None of my documents indicated that I had to provide my passport. I had my insurance, driver's license, and credit card with me. I was told that this location would pick me up and drop me off for free. When I requested this service, it was denied due to lack of staff. I had to utilize Uber to get from the resort to Enterprise. All of this created 4 Uber trips at my cost. It would have been much cheaper in the long run to use the rental company offered in the resort. When I complained to Enterprise, they could only say sorry. Very poor customer service. I will do my best to avoid using Enterprise in the future.

I went to Harry Reid airport center and had one of the worst experiences. They charged me a fortune and got me the worst experiences both with my reservation, check in and now standing in a long line. It's utterly pathetic!!!

We were helped by Stephen ** in the Downey location, and we would just like to say he was very professional and had great customer service with assisting us for our rental! Everybody was so friendly and helpful and I definitely recommend going to this location and definitely being helped by Stephen! 10/10!

Rented a SUV in Roatan, the car had terrible tires with low tread and cracks in the rubber. The roads on the island are very rough and rocky. Lots of unpreventable wear and tear. When we returned the SUV they said the tire had a piece of torn tread and blamed us. The tires were bad to begin with, but it's a nice scam to charge more because we have no way of proving the mark was already there when we got the SUV. And if it wasn't, had they had good tires on the SUV to begin with it never would have happened. We did minimal driving while we were in the island.

I rented a car March 29th 2024 and as soon as I got the car they said, "Oh we’re going to add $300 security deposit." They told me that while I’m in the car swiping my card. I don’t rent cars so this is like my second time ever renting a car. Soon as I drove I noticed something was wrong with the steering but I figured you know what I have a S class Mercedes-Benz so maybe this is a RAV4 and it rides rougher the steering wheel winds up locking up on me and I cannot turn the steering wheel, I called them. They told me I can bring the truck back. I said this car is not safe then I started doing some Google reviews and I’m alarmed at how many cars they let get rented that are not maintained properly. Very scary situation.

I always get.my car rentals from Enterprise. MacKenzie and Sam are top notch. This time I was put into a Nissan, and after driving it I took it back, the drum or brake was not sounding swift. They were closed but took care of me. MacKenzie made sure I was happy. Shout out to all of you.

I was hit by uninsured driver /not included in the insurance of his mother’s car he was driving / while driving Enterprise rental car. 6 months later I was presented with $2300 judgement for damages. The clerk let the guilty party go unscathed charging me, senior disabled low income judgement proof. They are saying that the guilty party is not responding, so in violation of Federal & State laws they are charging me with the damages because after one call the culprit would not answer the phone.

When I expressed my disappointment to the manager at the Capital Blvd in Raleigh location that the car was dirty inside and out the manager offered to clean it. When I explained I had to leave because I had a medical appointment she continued pushing at me about cleaning it. I declined because of my need to leave. She started to berate me and threatened to take me back to the car repair shop and not rent to me. I asked her to stop several times but she continued to go at me. Finally she handed me the keys and walked away. When I asked her name she would not give it to me. Needless to say I was shaken by this poor experience.

Very disappointed. First off lady was rude and why have a website where you can book reservations but doesn't hold up plus charge 300? I am an influencer. Going make sure no one uses this company. Had a important meeting and wasn't able get the vehicle cause Enterprise failed to inform me all documents to bring plus the people are really unprofessional and wasn't trying to help. Felt like I was being rushed and profile cause the way I dressed. Felt very uncomfortable. Would not recommend the Lawrenceburg location at all.

The young men at YQG today March 26th were so hospitable. The men were so helpful with all of our questions, being new to rental cars. Two thumbs up for these men at the Enterprise counter at Windsor Airport. Thank you, The **.

I'm not happy with Enterprise at all. I reserved a truck specifically because I had to go to my mom's old house and get the remainder of her items before we turn it over to the new owners. Enterprise called me on March 22nd to confirm my rental of a truck and assured me I would have a truck. I arrived to pick up the truck before making the 70 mile trip to my mom's house. I was informed that I didn't get a truck after all because they didn't have one and haven't in weeks. Instead they gave me a Mitsubishi Outlander. I was not able to get what I needed to in the sun and will have to make multiple trips. The while point of my reserving a truck was so that I could make 1 trip at 140 miles round trip instead of 240 miles. I am severely pissed off about the lack of getting me what I reserved and confirmed. If I had know a truck wasn't an option even though it was confirmed I would have gone to Hertz.

On March 19, 2024 me and father rent a vehicle from the Hope Mills, NC location (have been dealing with this particular location for years) the staff here is amazing, they really do go above and beyond their customers. However the corporate department of Enterprise sucks and needs more training. On March 20, 2024 I was in traffic situations where the car got towed, upon trying retrieve the car from the towing company, I was told to call Enterprise to get them to give us authorizations to have the car released back to us.

My credit card had a problem so I asked if I could be driven five minutes away to my home to get another one. This was after an hour of trying--I've used them many times before and also waiting for a long-delayed vehicle to be brought back then cleaned (I had rung the branch before and they misled me by saying the vehicle was ready). Anyway, I was eventually--after another half hour wait driven back but at the last minute the driver swung away and did not take me back to the branch on the instructions of the manager--The reason for which I do not know. I was left open-jawed with my other credit card in my hand--It had taken me 10 seconds to locate it and return to the car. Consequence? Missed medical appointment and have no vehicle for early morning procedure tomorrow. As a thirty year customer of the company, deeply disappointed. I guess I will look for another car rental place. That said, apart from this nightmare manager, I've had good experiences in the past.

I went to work 2 days after Christmas. A woman ran a stop sign. T-boned me. I was assigned to Enterprise through State Farm. We paid the one time fee for if I stain the carpet. We did this because prior to going I called. Asked if they had a car available for the case. They said yes. I get there and the Camry, was rented out to four people. We was given what they had which was a van. We agree to the one time fee for protection of the van. Two weeks later 388.00 charge, a week later 187 a week later 489 charge. We call. I asked why was I being charged and what extras. Apparently I was being charged for their screw up. We argued with them. They finally fixed it. I get the buy out offer Friday on the 8th rental extended till the 13th. I called Enterprise to see if I can keep the car for one more day to get to my doctor appointment the following day. I'm informed the van has a balance once again that my date was the 8th to return.

I had a week long family vacation planned for months. Every day was planned out accordingly. Enterprise ruined all of this from the start! The Branch I picked up the first Van a Chrysler Pacifica it was given to me dirty. Smelled like someone had hot-boxed inside the car. Reeked of weed! The car was not washed. It was like someone just dropped it off. I called the branch back and asked them if they clean their cars before renting and they said, "We sure do," and seemed surprised by what I was telling them. They ended up swapping it out for a different van a Toyota Sienna. This is important to my story.. We packed according to the space provided not knowing this was a very rare van to reserve.

Booked a rental for 10:00 am this morning. Got a call that no cars were available. Why would a company book a car and not have it available for the person who booked it. Can't get them on the phone. Connected to representative not at the location. Still waiting and no one has called and I am very upset. I'll never rent from them again.

I picked up my car at Cape Canaveral. When we got on the highway it had an awful front end shake so bad that my granddaughter asked if the tire was going to fall off. After I dropped them off at the airport we drove to St Augustine hoping it would be ok but realized we could not go the speed limit of 70 because of the shaking in the front end. We went to Enterprise in St Augustine and asked to swap it out. They didn’t seem too pleased I was leaving them this car with an issue and my husband said it probably ends a front end alignment. We ended up with a smaller car. I’ll try someone else next time.

In Enterprise they treat different the people of color. If you are an immigrant in US I would not suggest going to enterprise in Bentonville J street. I have a rental and the manager name is Adam ** who didn’t attend me but was attending every other ** at the rental office. I was waiting for almost an hour to get a rental but one ** who works there helped me through the process. The amount of disrespect they have for people of color makes me not go again to enterprise.

The car was nasty dirty, it was given to me with 3/8 tank of fuel, the smell in the car was bad. I had to use air freshener just to get in it. Then to top it all off they charged me when it was a direct bill through State Farm! When I called they still hadn’t closed out my rental AND told me it would be a week before I got my money back!!! Horrible!!! Do not ever get a car from Enterprise. It’s bad enough I had to get my car repaired from an accident, now I get taken advantage of by Enterprise.

I would give negative stars if I could. Always document your conversations with anyone from here. I had a reservation through insurance because my car was involved in a hit and run accident which has been stressful on its own. I was to drop my car off at the body shop Tues Feb 13th and my insurance company was handling the rental car w/ Enterprise because that's the only rental place in town they are approved to use.

Spoke with a woman from Enterprise the day before my pick up, who said they would wave the $400 deposit with a return flight itinerary. Get to the counter and the first guy says there's a $400 deposit for an out of state license. After I tell him I already spoke with someone that said the deposit would be waived he tells me that she doesn't work here anymore. The next woman comes over and I show her Enterprise website that clearly states the deposit will be waived with return flight itinerary. She says that's not their policy anymore. After an hour and several more people giving me more ridiculous answers I had to end up paying for a $400 deposit. The fact they had these people working there is a joke. DO NOT USE ENTERPRISE FOR CAR RENTALS. THEY LIE RIGHT TO YOUR FACE AND MORE OR LESS STEAL YOUR MONEY.

Above and Beyond Customer Service Date: 02/10/2024. Had a scheduled reservation with Enterprise. Completed the reservation, upon arriving at the rental location: Gastonia, NC, the manager greeted me with a smile. Plus, no waiting in line! The manager Vanessa L., she waited upon me with a smile and immediately assisted me with the reservation. After acquiring my information. She said, "You can pick any vehicle that you would like and plus try it out first to feel comfortable." I felt like I was a movie star receiving all the amenities. She made sure the vehicle was clean on the inside and outside. The vehicle was washed before being driven. She made sure I knew what the specific dashboard controls were and made sure I was comfortable/satisfied with the vehicle.

ON Monday 2/12/24 I made a reservation for Durango/Warm Springs location. Using 2 days' worth of free points. Which shows how much I use Enterprise to rent cars. To give a little history my last rental totaled $3700. I had the car 2 1/2 months. I value my Enterprise Plus points. Today I requested a pick up from Enterprise. I called and spoke to a rep "Ashley". I asked her, "Would it be possible to have them stop at Walgreens?" She said, "No problem." When I got picked I noticed he was driving straight to the location and passing Walgreens, I asked him to take me to Walgreens. He immediately got an attitude and said "I am going to the office." I said... "Well Ashley said you could take me." He said "OK.. I will go" and made a U-turn.