Enterprise Rent-A-Car Reviews

I rented a car from the Yardville office in New Jersey. They were very professional. My problem is with their toll collection agency. I used my own EZPass while renting the car. I received an email charging me for tolls. I sent them my EZPass statement showing my times and toll plaza. The times didn’t agree with their times. It turns out that the times show on my EZPass statement were in 24 hour clock. Their times were n 24 hour clock. It appeared they stripped of the 1 on the 24 hour clock. My time was 13:10. They said my violation was at 3:10. I spoke to a supervisor and asked for a copy of their statement from EZPass so I could compare. They said that was impossible. Now I have no recourse except dispute the charges with Enterprise.

What is the point of reserving vehicles weeks in advance when you never have the vehicles available for me? I requested a standard SUV for a family of 5 and luggage for a vacation. Get there a month later, no standard SUV available. I was stuck with playing Tetris with luggage for a whole week of vacation with a smaller vehicle. Other times, it's "We don't have a standard SUV, all we have is a minivan for you." I don't need a minivan for 25 days of work in a wooded/mountainous region! I always book weeks in advance to give ample to time for a vehicle reservation and there's just never any reciprocation.

I've been wanting to write this review for a while now. I waited because I have a rule: do not write or say anything when you are so upset. I wait a bit before I let it all out! Well, it's time to let it ALL OUT! I rent often, I am a realtor, and have a listing in Cape Coral, which is 280 miles from where I live, so it's convenient for me to rent when I head that way. I've rented from two locations: 1. 12037 SW 117th Ave, I deal with Memory. 2. 12394 SW 128th St, I've dealt with Jose (manager) and Luis

I have been a customer of Enterprise for over 30 plus years but I seriously doubt that I will ever use them again. We rented a car on a daily basis for a trip to Florida because we weren't sure how long we'd need it. We were advised that if we turned it in a day early before the 24 hr next day time that the additional $72 day rate would be deducted from the price. We originally planned on returning it on the 15th but turned it in on the 14th instead.

Got a quote Friday morning to get a car Saturday morning at the Davie, Florida location and dropping it off Monday morning at the Fort Lauderdale Airport. They gave a quote that was in our budget so I accepted they did not need a credit card and did not give me a confirmation number, but 2 minutes before the branch closed on Friday someone who said he was the Branch Manager, Dimetri, called to say it would be an additional $75 and tax for the same car. He was arrogant, rude and would not even give his last name.

My adjuster made reservations for me to pick up a vehicle due to the fact that I was involved in a auto accident. Enterprise as a company has a policy that you cannot rent a car without proper information like your name has to be on the PG&e bill. You cannot rent a car without this information. In my case I'm going through a hardship going through a divorce. I live with my mother now. I have four kids, I have a job, I have responsibilities but because my address is different from my license but there's proof I have proof of my mail being delivered to my mother's address who's lived at her house for about 10 plus years it is a very very big inconvenience because I got multiple letters coming to this address. I understand the policy but how old is the policy. Example you get updates on your phone how often do they update proof of address because nowadays verification is so hard to do so I'm not a scammer. I'm a father, a brother, a son, most important of all a human being.

ENTERPRISE is a mess. I've had more than a few bad experiences. They tell you whatever to make it sound good. But no managers EVER get back with you. The one time the local regional manager did he made a bunch of promises he didn't keep. And then he became part of the problem. The last experience was probably the worst. We had car problems on a 10 hour trip for AAU basketball. We reached out 50 times to get help.. No help. We had to try and rectify the situation ourselves. But because of the time it took trying to find a solution our boys were late. Sad that no one even called to see if everything worked out if we were OK and safe... THEY TRULY DON'T CARE.. They already got your money. Bad for us is this is the Only car rental in our City, so they care even less 'cause where else are we going to go... And we rent a lot.

I recently rented a intermediate-sized SUV for a trip. The original rental information included a GPS integrated within the vehicle, due to the last trip, my phone died and I was left without any direction to get home. After the initial rental was set up, I went to the Enterprise location to get information about my size and height with being unable to fit in the compact SUV I originally selected, they switched me to a intermediate SUV. When I picked up the SUV the vehicle did not have a GPS integrated. On my way back from my trip, the front connectors for charging phones didn't work and my phone died again, leaving me in the exact same issue. Another thing was the owner's manual was in the spare tire compartment. I was looking for it as the lane assist nearly got me killed multiple times in construction zones. I am very unhappy with this outcome.

I have one of the worst experience with this company. I am rent a car from different companies and they are very good customer service but this location specially the one guy is frustrating, annoying and he is kind of dictators. Keep you waiting for at least 30 minutes to show his importance. I will never ever rent a car from this location again.

I am very disappointed and frustrated with this rental company. I called Enterprise to schedule a vehicle pickup at the location where I will drop off my car. I had to call 5 times to get anyone on the line. I waited for 15 minutes on one call with no success. Finally, on the 5th attempt, I spoke with someone. She scheduled the pickup to inform me that once I arrived at the body shop, I would need to call to confirm my presence. I asked, 'So, what is the purpose of calling a scheduled pickup?' She then told me I had to "confirm" I was at the location.

I love Enterprise Car Rental. Enterprise is always my first choice. A shout out to D. Recently, a representative from the Bradenton, FL area next to the Lakewood Ranch, FL. area was a tremendous help to me. He focused on my special requests and definitely scored high in my interest to continue with confidence the brand I believe in and have for years. Thank You, "Dylan S.." He is truly amazing...

Manager Alessandro at the Walnut Creek CA location was very dismissive and refused to work with us in renting a car, because of FL DL. Denied us service. We went directly across the street to Budget got a better and newer vehicle a Ford Bronco 2025 for 100.00 less. Nicer staff. The district manager was to call us and 1 week later no response. As a travel nurse my company paid for a rental there for over 2 years. Zero loyalty there. I will never rent from enterprise again.

I booked a car rental online and placed my debit for payment. When I went to pick up the vehicle I didn't have my card with me and their tap won't allow $150 charge so I had to wait and call someone to get me so I can get my card at home. This is such a hassle. Not recommended at all.

Absolutly terrible!!!! Do not rent from Entrprise no matter what!!!! Totally dropped the ball on a 15 passenger van rental, no van, no alternative solution, left high and dry with no van for a work retirement party! 15 People waiting in a parking lot for a ride and no van to transport the party of 15! Enterprise even called the night before confirming the rental and did not produce the vehicle as promised. I was at enterprise at 8am for the vehicle and nothing except "were sorry". What!!! You're sorry, what am I supposed to do now!!! No vehicle!!! I rented this vehicle 2 months ago, so no excussed as to why the vehicle wa not there! Had to scramble for transportation solution for a party of 15 for a retirement party. Staff at enterprise did not care, offered no solution, asked for a mgr to call back, no call back, no one seemed to care, nothing.

Only leaving one star because I can’t leave 0. Twice, in medical emergencies, I’ve rented a car (once online, once through the phone), RECEIVED CONFIRMATION, then been told the next day or later in the same day that no car is available. Their rental phone number and their website are inaccurate and deceptive. They know this. Today (Friday) was the worst because all of my local ones close at 5:00 for the weekend, meaning I didn’t have the chance to contact others to see if a car was available because I got confirmation that one was available at my local Enterprise. So now I can’t go be with my brother-in-law before he has surgery for a recently discovered brain tumor. Shameful.

Updated on 06/24/2025: EVEN ENTERPRISE CEO WON’T RESPOND.

Reserved a vehicle 6 months ago, confirmed twice this week only to be told 4 hours after scheduled pick up that there was no vehicle available for me. Seems reservations are being made for vehicles that don’t exist. Do not choose Enterprise if you would actually like to pick a car up.

Foreword: The only reason I give Enterprise ONE star is because I can't go lower than that. I recently made a reservation with Enterprise for a 15-passenger van for a family trip. When I arrived at the branch that I had reserved for the pickup and drop-off - WEEKS in advance - I was informed that the van had not arrived yet and that they would call the other location (from which it was being transferred) to get an ETA on its arrival. I was then informed that the van would NOT be arriving because of some recall that apparently went out the SAME DAY I was scheduled to pick it up. And instead of coordinating a replacement and accommodating the customer, I was told to check (on my own) other possible locations ranging in distance from Ronald Reagan Airport to Dulles Airport! On top of that, I was told that these locations were "first come, first served," which defeats the purpose of the RESERVATION that was made!

I made a reservation for a rental car at Enterprise Rent-A-Car. 10 minutes before the expected pick-up, I received a voice message telling me that they had no vehicle to accommodate my request at their office. No replacement vehicle for my time slot and no possibility of canceling on their end. Customer care was contacted by phone but I received no follow-up email communication.

So many issues! Two week rental. First rental had engine malfunction. Got a new one which had a small dent in windshield. It expanded greatly. Try to swap out this vehicle and no help from anyone. Corporate cannot even get ahold of this location because it is an airport. No phones only email which they do not respond to. No way to reach them and they closed our account like we do not have one of their cars. I know this post sounds crazy but it is true. Do not rent from airport if you do not want problems.

I made a reservation for rental car only to be told upon arrival that they did not have a car available. Seems like they would be able to tell me that when I reserved the car. Instead their reservation system confirmed the reservation. It would have been much better if they had told me upfront that they would not have a car or even tell me it was likely they would not have a car. With that information I could have started on plan B and perhaps figured it out. But since they appear to be knowingly engaging in over selling their available inventory and stiffing a significant number customers, I can't even give them 0 because they made my situation worse simply by me using their reservation system.

Complete disaster trusting the people in Upper Marlboro Maryland. Went by Tuesday to reserve and confirm I could get a car for Thursday. They told me I did not have to pay to reserve the car which I offered. They told me to "just come in" on Thursday and they would have some cars. Waited in a half hour line as only one person was working at the counter and was told they had nothing to rent. I would NOT recommend these people for any kind of service for anything car related. Untrustworthy and disrespectful to say the least.

Having been with State Farm for over 25 years they always recommend Enterprise. When I question them about their association they like to discount it when Enterprise screws up and this time they gave us a Chevrolet equinox which I really should've never even taken because it was cutting out leaving the parking lot at where we were late for work And it got stuck with my wife in the middle of a 595 ramp on University. Just all power shut off so it was on the on board.

I had an absolutely amazing experience with Enterprise, and it was all thanks to the incredible team of **! From start to finish they made the entire rental process smooth, stress-free, and enjoyable. Customer service like this is rare, and it truly made a difference. Thank you, ladies, for making my experience a 10 out of 10! (5400 S US Hwy,1 Ft Pierce, FL 34982.)

The rental car experience in my entire life. I called 24 hours in advance to make a reservation and request a pick up from mechanic. Confirmed and gave cc info. Arrived here 925, waited till 945, called and was told ‘I didn’t know you needed a pick up.’ It was clearly in the confo. He asked for address. I couldn’t find it. Hot up said a bad word so he cancelled my reservation leaving me stranded. He should be fired. I was left with no vehicle in 90 degree weather. Thankfully my mechanic dropped everything to get things done in an hour and a half while I waited but missed another appointment. DO NOT DEPEND ON ENTERPRISE!!!! Worst company out there!

The entire Team at the Bend Oregon location was amazing. They helped me get into a rental car on Sunday afternoon and the entire experience was great. They also gave me a ride home. I will definitely use Enterprise again for my rental needs!!!

Had to make a last minute rental, 6 days notice. Called Enterprise and while on hold was given the website indicating that faster service and rental was available online, and their preferred method to initiate a reservation. Made my reservation, went to pick it up and was told by the manager. Oh yeah, I was supposed to call you and tell you we wouldn't have your SUV. Only option given was to drive 45 minutes to a different Enterprise and try there. He indicated that the SUV I wanted was there, no offer to get it brought to this office. There were multiple ways to make this right but no effort. Enterprise will not be getting my family's business anymore.

I trusted Enterprise to have a second great experience like I did on the first. I got disappointed. Upon arrival for pickup from my reservation I was charged for my fiancée as a additional driver because she has not had her driver license changed over because she moved in with me 2 days prior to our pick up of rental car. The car was dirty. The customer service rep did nothing about the situation. I told the management on location while going over the car before leaving the car was dirty and a stain was in passenger seat. I was told to just scrub the stain out. With this being said be careful. Search for other rental company if you have the time to do so. Unfortunately me and my fiancé was forced to take the car because the trip we took we had no time to try someone else. Good luck. Hope your experience is better than ours. God Bless.

We had a reservation for 2 weeks for a car rental. Today we were supposed to pick it up & they called us 13 mins before to say they didn't have a vehicle. My sister had to go to Indianapolis last min.

Horrible! Reserved a vehicle several months in advance only to be called the morning I was picking up to be told it was no longer available because it needed an oil change. Then told me I could call and try to find another one myself! I questioned that and was told there was nothing they could do! So much for Customer service!

I reserved a “Luxury SUV” approximately six months ago. I called the Enterprise location in Grove City, PA approximately a week ago to confirm my reservation and that the “Luxury SUV” would be available. I was told it would. I was supposed to pick up the rental today at 9:00am today. I get a call today at 8:12 am telling me they can’t gut the “Luxury SUV”. They have a minivan instead. What was the point of making the reservation six months ago!!!? This is the third time this has happed to me with Enterprise. I reserved a full size car. And when I show up to pick up the rental they try to give me a BMW two door convertible. Don’t get me wrong, it was a nice car but there I was no leg room in the back seat and no trunk space. There was four of us traveling out of state. Why do they keep doing this.

We paid to rent a Mini van and ended up getting A Nissan Pathfinder. It was filthy windows were not clean. It smelled like sweat and the ride itself was painful. It was like it had no shocks. They told us when the van had come in from a previous rental that its windshield was broken and it wasn't fixed yet. This was in Bellevue NE. Which runs into Omaha NE. Instead of getting a van from another Enterprise rental dealership they stuck us with the worse ride they could give us. And yes this complaint is going to social media. We have rented from this dealership before and those experiences were great. What in world happened this time. That Nissan ride was terrible as I have a broken shoulder and every little bump made me scream. My husband was driving and tried to be careful. Take better care of your vehicles and your customers.

Three weeks ago, I reserved a 12-passenger van for a 2-week family vacation we've been planning for a year. I live in a small town so our choices for rental companies is very limited. I have had success with Enterprise in the past so I had no suspicions that it would go so wrong this time. A day before I was to pick up the van I was notified that they didn't have it. In a panic, I called another office in a city farther away to reserve a van and I was assured that they had a vehicle for me. It wasn't until the end of the business day that someone noticed my reservation and called me to let me know that they didn't have a van either.

I recently rented a vehicle as I have done several times from this location Rehoboth Beach Delaware. I've experienced a couple of minor issues, ie: vehicle dirty, not properly fuel, employees attempted to charge me for EZ Pass tolls that were paid by my account. These were taken with a grain of salt. Now I'm being accused of damage to the vehicle I rented, even though both employees who performed pre and post inspections never informed me of said damage, vehicle was dirty unwashed and when I returned to Enterprise after being informed I was being held accountable for this damage, the vehicle was moved from where I parked it and it was inspected. I have never had as much as a ticket in my 45 years of driving, never had an at fault accident EVER!!

I went from Enterprise for the past 35 years. Enterprise in Goldsboro North Carolina is very unprofessional. Every time I rent from there there's always a problem. One time I didn't even get a vehicle but I had reservation ahead of time. I've noticed a lot of people is having the same issue with the employees. Unless you are the same race you will get better service. If there's other Enterprise that you can go to I advice to go there and not the Goldsboro North Carolina location.

To Whom It May Concern, I am writing to express my deep dissatisfaction and outrage at the appalling treatment I received at your Enterprise branch located at 1414 Hwy 6, Sugar Land, TX 77478 , TX. The experience was not only frustrating and disorganized, but also marked by blatant disrespect, dishonesty, and unprofessionalism—specifically from a staff member named **.

I arrived to pick up my rental and was informed the vehicle was not available due to a recall. I was told the closest vehicle they could replace it with was smaller. Being that I needed the vehicle, I went with it. After waiting for about 20 minutes for them to "clean it" since it was dropped off after hours, I was informed that they found that vehicle to have been returned with "damage" and they couldn't rent it to me. They miraculously found another vehicle that was the same size as my original reservation to replace the replacement with.

I’ve been a loyal Enterprise customer for years, but this was by far the worst experience I’ve ever had. Claudia ** provided incredibly poor customer service—she was dismissive, unhelpful, and downright disrespectful. My family and I traveled from Boston, MA to North Carolina for the first time, and unfortunately, this experience may make it our last. We reserved a full-size vehicle, but upon arrival, Claudia informed us it wasn’t available and offered us a pickup truck instead. I was traveling with my wife, our one-year-old child, and my elderly mother-in-law. We had multiple suitcases, a baby seat, and a stroller—clearly, a pickup truck was not a suitable or reasonable alternative. When we explained our concerns, especially with rain in the forecast and our belongings at risk of getting soaked, Claudia simply told us to “deal with it.”

The representative did NOT asked to check the car for dents and scratches, did not tell us the gas level on the vehicle and other actions that we are used to when renting a car. As soon as we drove out the minivan we noticed the following items:

Had to have my vehicle towed from my place of employment. Called the Enterprise rental number, finally got to speak to a real person and answered all kinds of questions. I was assured that a vehicle was available and I could pick it up anytime before they close. I took an Uber to the Enterprise place and was informed that they had no vehicles available. That the number I called doesn’t check availability. WHAT??? Had to Uber back to work and make other plans. Never will I use the company and I don’t recommend you do.

My wife's car is in the shop for repairs. We had elderly guests arriving for a memorial service so decided to rent a car that would be comfortable for the four of us. She placed the order on Wednesday and we were to pick up the vehicle on Friday @ 1 pm for a one week rental. As we were pulling into the parking lot to pick up the vehicle she received a voicemail saying that they had no cars available and were searching surrounding areas for candidates and would contact us if they had one available. Needless to say we never got a call. Unfortunately this is the only rental agency in our area, but rest assured I'll travel out of the area if I ever need to rent a car again.

On 05/05/2025, I, R.E.D., was denied a car rental by Enterprise at 3101 S Memorial Dr in Greenville, NC due to a stated policy requiring me to have both a primary and secondary phone number. I am a single independent retired ** man with no logical cause to have a secondary phone. I went back on 06/06/2025, at which time they refused to show this policy in writing or to acknowledge that my denial had even occurred. Yet they upheld this suspect policy against me. Moreover, as I had clearly been waiting ahead of a ** couple, they were selected before me - indicating discriminatory practices.

I just want to acknowledge the superb management and staff at Enterprise in Berwyn, IL When my family suddenly needed a rental for personal use. This location was extremely efficient and accommodating to our needs. It was a holiday weekend and reservations were scares. And home how they were able to place my family in a beautiful and roomy comfortable vehicle. I will continue to use this location for any future rental needs. They literally made my stressful emergency a breeze. Thank you!

So disappointing with the customer service. Rented a car a few days prior to pick up. No cars available on pick up. There were no solutions and when I called to speak with a district manager -4 requests were made before I heard back from someone.

We came into the Enterprise office at the Thunder Bay airport on Wednesday June 4th at 3 :30. The gentlemen at the desk was kind, efficient and explained the contract thoroughly. He noticed my husband is disabled and insisted that someone bring us our car. When I offered the person who brought us our car Amazing he refused a tip!

It's almost like all staff at Enterprise are trained to do everything opposite of what the normal employee would do in a normally ran professional company or perhaps the staff are not trained at all and left to figure things out on their own as they go. Either way, every step of my experience is an has always been when dealing with Enterprise, less than efficient or smooth. First thing when I arrived at 8am the day and time of my reservation, there were already 8 other customers waiting to be helped ahead of me.

I rented a car, my flight was delayed for 24 hours. Enterprise would not hold my car until I could get the next flight, AND THEY KEPT MY MONEY!! Total thieves!!! Do not pre-pay them! Do not help a company of thieves!

I have rented twice in the last month at the Johnston IA Merle Hay store. What a pleasant experience both times. Both Alicia and Dunlap were friendly and professional. They were able to answer all my questions, and explain what needed to be explained in a positive and helpful manner. I appreciated that their proficiency and knowledge resulted in an absolutely smooth rental experience, with no unexpected problems or issues. I would definitely recommend this store -- and as a result -- the Enterprise Rent-A-Car Corporation -- to anyone. Thank you Alicia and Dunlap!!

Upon entering the building. Customer service was AWESOME! They quickly greeted me and made SURE I received a bottle of cold water because it was very hot outside. My wait was under 5 mins and the paperwork was finished promptly! I received my vehicle CLEAN and FULL of gas. The team assured me if any problems or anything needed during my rental. Please don't hesitate to contact them and they'd quickly be sure everything would be taken care of. I love this office and anytime I ever need a vehicle in the future. I always be sure to recommend Enterprise at this location to do business at. THANK YOU for my AWESOME experience. 😘

I called to rent a car the day before that I could rent a car for my trip, but when I arrived the clerk would not arrange my rental because he said I did not have a physical address because I lived on the Navajo Reservation only a PO box, and he denied me a car rental because of my skin color. I tried to present my Arizona state voter ID which has a physical address, and a electricity bill that also had a physical address on it and a DirecTV AT&T bill which also had a physical address and still I was denied. I realized that this business was racist when a ** man who claimed to be a Surgeon at the local Hospital said to me, "If you come into my hospital with an emergency or sickness, I will not help you". I told them that they are racist and they all ganged up on me along with the whole staff. Racist policies need to be changed here at this business on Route 66 Flagstaff Arizona. I will warn other Natives that this place is racist against Navajo peoples.

In brief summary, I must preface I'm only speaking about my experience with this particular location this past Saturday, I discovered my rental car's theft lock feature was activated, preventing the engine from starting. I contacted roadside assistance, which arranged for a vehicle exchange at Enterprise Charlotte Douglas Airport, as they were the only location open. The agent informed me that I just need to provide my name and phone number, the immobile car would need to be towed and provided me an Uber ride to the airport. Upon arrival, I received no assistance and had to seek out an agent. The agent was busy and did not provide help, instead directing me to contact the towing company for confirmation. I felt the process could have been handled more efficiently by the agent by directing me to a kiosk so my name and number could be looked up.

I had rented from 1601 Eastern Blvd Essex Md. So I wanted to rent another vehicle from the app me becoming a gold member in 6 weeks and found a vehicle on the app. So I decided to call to be sure that they have the vehicle and their service representative says they do not have any vehicles. That the current ones are junk, so I then call customer service to see if there are any others nearby that I could get a vehicle and explain to them that I had made a reservation for a vehicle and had to cancel after being notified that it wouldn't be available. And was told by the customer service representative that is located at the customer service center that the rental agency is not reporting the inventory correctly and that she would escalate an email to the district manager and get me into a vehicle that day May 30th 2025. That the DM would contact me but it never happened. I'll be renting from Avis Budget or Hertz. Thanks. Gone to SHAT enterprise.

I flew from NC to CA for my grandson's graduation!! Due to weather my flights had been rescheduled and I got to Oakland later but only 5 minutes late to the rental car place. I had pre-paid for the car and was told I could go directly to the lot and pick up the car!! Well here I am single women with luggage arrives at 10:35 and they closed PROMPTLY at 10:30. No call to me to see if my plans had changed. Not to mention why would pre-pay and not cancel if I didn’t plan to show up! I called the customer service phone number and was told to sit there until they opened at 7am the next morning! Again a single women in Oakland CA with luggage!!!! Thank our Lord for Hertz rental. They were there and was able to at least get me to my destination but I have no car at this point for the week!! VERY disappointed in Enterprise.

Enterprise is by far the WORST rental car, please use any other rental service. I rented a vehicle from Enterprise, the vehicle broke down in the middle of the street, that was Thur, they have yet put me in another vehicle and today is Sun, I've been calling every day for an exchange and they keep giving me excuses. If I could give them a minus 1, I would, you've been warned about the horrible service, and read the other reviews.

Firstly, despite reserving a specific size vehicle for specific needs, I was informed upon arrival that no such vehicle was available. When I inquired why I was able to complete the reservation online, I was told, "it's the way our system works. I have had a bunch of pickup truck rentals come through lately and we never have those.” This reads a lot like a SCAM to me. Lie to get you in the door, then you are inconvenienced to the point that you have to settle for what they offer,

Horrible experience! The people working here don’t know what they are doing. I rented an Audi from them, and I asked if I could return the car to SFO instead of Mountain View, and they said, "That’s fine." Later I check my app and it still shows return to Mountain View so I called customer service and they said there’s no modifications in the system!!! I only had a few hours before my flight so I had no option but to just drop it off at Mountain View and Uber all the way to SFO!!! They are just horrible at what they do plus the Enterprise customer service phone line people are just as inept, unaware, and rude. Rent somewhere else!

I have rented from Enterprise before, some minor communications situation but was able to solve it. This time was my last renting from this place made reservations for a van on Saturday I was told to drop it off on Sunday. When I got the bill they charged me until Monday because of the Holiday. Be careful when you reserve from this place in Seekonk, Ma. They will charge you extra without you knowing, and don't even care to make adjustments for their mistakes.

30th, I rented a pickup at the Enterprise located in Jacksonville FL. Upon getting the truck, which was beat up and had 37,500 miles on it, not to mention it was not the same truck I reserved online, I pointed out damage to the windshield, bumper and side quarter panels to the representative, who proceeded to take pictures of the damage and take notes in his note pad. He made it clear I was not responsible for the existing damage. I drove the car up to Atlanta, as per my rental agreement and dropped it off at the specified location. Later in the day, I got an email saying the damage had been reported and filed against me. I immediately called the location I dropped it off. After being placed on hold for almost 30 minutes, the woman told me she had no record of what had been reported in Jacksonville and, therefore, the damage is my responsibility.

Review for Enterprise Washington Ave. Houston TX. Three stars because AZ kept his word of renting me a Ford 150 and the truck was great. But the rest deserves less than 1 star. JD understands customer service as making aware of all our responsibilities but not honoring the word of AZ and trying to set me in a Ram with a defective back up camera which is a must feature for me. Already the price is high and the putting the customer first shady. The truck bed was full of mechanical debris pointing to weeks and several rentals and returns with lack of care. Then a dashboard message popping up continuosly about a defective air dam. And they will not pick up the customer at the body shop and expect the truck to be returned to them. Of course making me aware that leaving it at the facility after hours will make me responsible of damages.

We had car trouble at the start of our vacation and had to rent a vehicle to be able to complete our vacation. Enterprise lacked severely in being able to change drop off. We also lost an item and their customer service for lost item is awful. The promotional slogan of we go the extra mile is a lie.

A simple car rental turned nightmare and now I am suing ENTERPRISE FOR BACK INJURY, LOSS OF INCOME, ruined credit AND EMOTIONAL DAMAGE! My whole trip was almost ruined because of their negligence and they turned around and abused me and gave me lip service. They offered an insulting discount which I never received!

I tried to rent a car for a work colleague to pick up and they gave him such bad experience that made me switch to a professional rental company. Their customer service is the lowest l have ever seen.

On May 23, I was scheduled to pick up a 7 passenger minivan from the McDonough location, which I had reserved 3 weeks in advance. On the day of the reservation, I went online to elect to participate in roadside assistance when I noticed that my reservation had been canceled without any notification. I immediately contacted the local branch and was advised that no vehicles were available and that they were unable to accommodate my reservation. This situation is both unacceptable and highly unprofessional. Customers should not suffer due to Enterprise’s lack of inventory management or communication failures. I had planned my travel around this reservation, and the cancellation caused significant inconvenience.

May 27, 2025. From the first telephone call, to the rental return, over the top customer service. I was first greeted by Kristina on the phone, arranging a reservation. Since a third party was paying, I did not have the information needed. Kristina provided the exact details needed, and when I called back a few minutes later, Robby was there to pick up with the rental. The information needed was exactly what Kristina had asked for and Robby was able to assure me the reservation was confirmed. Just before the site closing, my wife and arrived and could not have been met with a warmer greeting. It was a busy time for the staff, many folks coming and going, and it felt like we were the only customer there, So grateful for the excellent communication, from our welcome to our driving off, it was as if we were royalty.

I am a believer in second chances, but this Enterprise-Rent-A-Car location is Special. As a Costco member, I typically go with Costco Travel for the majority of my travel needs. On my first experience booking a rental car with this location on the day of pickup, I was running late to their office location in Marietta and arrived one minute before closing without realizing their close time.

The website was easy to navigate and I did the whole process online. I only needed to show my license and insurance card. Michael Lewis was very knowledgeable and went over the car in detail with me checking for previous damage. After driving just a couple of miles I was wondering what my foot was catching on the carpet. When I got to my destination I discovered the carpet was a ripped on coming untucked by the driver side door. Why Enterprise is renting this car is beyond me. And the wiper need replaced. I want not only my money refunded, but also $28.00 to fill up the gas tank. Plus change oil light came on!! Enterprise what are you trying to do? Destroy yourself? Michael ** was the only good experience in the whole process!!!

If you are renting a car from Enterprise Rent-A-Car Do Not go to the Decatur Alabama location. The manager is extremely rude and she will kick you out and refuse to rent you a vehicle after another customer attacks you. And you say something. Also they do not clean their cars out properly you may have a surprise like ** when you look under the seat. This place has the worse customer service I have ever dealt with. And do not expect a call back when you call customer service because apparently the district manager agrees with the store manager's behavior and also doesn't care about the customer.

I'm not going to go into the negatives. I don't want to think about that again. Bottom line, would I rent from Enterprise again? Yes. But the next time, it will be in person at the location I intend to rent from. That will alleviate some of your problems. Dealing with enterprise over the phone, is an absolute nightmare!!! And that it being kind. We did have two folks who tried, one really tried and he came through. The female, was compassionate, but apparently not effective because where we were told we could pick up an exchange for a dysfunctional vehicle in Manchester, Ct. They were completely useless and a facility I would NEVER do business with! Ever! But the positive.

For the 3rd time I have reserved a car in Angola, Indiana. For the 3rd time I got a call hours later, right before I'm to pick up my car, only to get a call that they have no card. I'm sorry, what? Doesn't reservation mean you're holding a car for me? Never ever again!!!!

Would leave 0 stars if i could - I rented a Toyota Corolla from this branch on 5.12 for a one day 300 mile drive to Charleston, SC for work. Upon picking up the vehicle, there was a homeless women in the office sitting on the floor with a gallon of water and no shoes. It was busy and there was only 1 staff member assisting customers. When it was my turn, I signed all of the documents and declined the additional coverage (per my company's policy) and commented on how busy it was, to which the Enterprise team member shared that they were short staffed. It was raining pretty heavily and we went out the car, the team member opened the driver side and showed me where the lights and windshield wipers were and gave me the keys. I did not think about the fact that we didn't do a walk through but also wasn't overly concerned since Enterprise is a reputable company and I've always had a good experience.

Enterprise car rental, Innsbrook location in Glen Allen Virginia charged me a $250 fee and called it preventive maintenance because at time I dropped off return at 7:30am, which was 8 hours earlier than expected. There was a food aroma smell in the car from when I purchased a chicken and trout dinner to take home to eat. $250 for the smell of food? Car window rolled up on a 90 degree day with no air and all they had to do was roll down the windows and spray febreze if needed. But charged me $250?

The Enterprise roadside assistance service is horrible. I got flat tire and they told me to leave the car at the shopping plaza and then go and pick up a new replacement car. Enterprise cannot issue another car unless the current vehicle is being picked up. The roadside assistance needs to hire better qualified customer service representative who do not hung up on their customers. If there is a 0 rating, I will give them 0 for their customer service for not being helpful and giving the wrong information to the customers. How can you tell the customers to go and pick up the new car when the current vehicle will take 7 business day to be towed and then your local Enterprise branch will not issue a new vehicle.

We just rented from Enterprise, Karlsruhe, Germany. Never again. Lousy customer service. The train was delayed and we called them (hard to contact By phone) and they would not stay 5 minutes to wait for us before closing (April 29, 2025). Had to come back the next day (April 30, 2025). They did not explain that on May 4th when we would be returning the vehicle that they are closed and where do we park and drop off keys. It was horrible. Enterprise, Karlsruhe, germany, Warning, do not rent. Lousy customer service.

I am extremely frustrated with this rental company and feel compelled to take action. About 2-3 weeks ago, I rented an Audi A3 and left my handicap tag and a mirror clip in the vehicle. I have photographic and video proof from right before I returned the car. However, the main person on site— a heavyset, light-skinned man with glasses and a poor hairline— has consistently lied about the situation. He claims he cleaned the car and didn’t find my belongings, which I find completely untrustworthy. This is one of the worst experiences I've had with a rental company, and it's unacceptable. I plan to pay a visit tomorrow to address this matter directly.

I reserved a car for a one way rental from Downtown Detroit to MSB Airport. At 6 pm the night before I was to pick up my car at 8:00 am, I was contacted by the manager at the rental office who told me that corporate no longer allowed one way rentals. There was no point during my experience reserving on the Enterprise website that this was a policy. The manager was entirely unhelpful and would do nothing to help me. He told me I could drive back to Detroit.

I have never been so disappointed and then angered by a staff. And I have never been treated so shabbily. I called them on Monday and stated that I needed a left-handed hand-control car with a spinner knob because I have a disability. I told him it was while my car was getting repaired by Progressive Insurance. He told me he could have one by the next day and that I would have to pay tax. That seemed a little fishy, so the next day (today, Tuesday), I waited and checked with my insurance agent, and he said that the voucher should cover everything unless it went over.

My insurance contracts with Enterprise to provide rentals when needed to their customers. I recently was in need of a rental. When I picked up the rental I had to wait for over an hour even though the rental was scheduled two weeks in advance. I was given a HUGE vehicle which puts the rental in a more expensive class, leading to additional charges. I was told explicitly, lied to, by an Enterprise employee that if I did not purchase the optional coverage I would be liable for any damage if there were an accident. This was a blatant lie and I have no doubt they knew what they were doing.

The worst experience I've ever had with a business! Actually got kicked out of the store in the middle of renting a vehicle and asked to leave the property! The store manager had the worst attitude. She took my credit card and quoted a different rate, then didn't have anything close to the class of vehicle I reserved. Told me to take or leave it with the vehicle. I settled on what they had and when I asked why the cost on my Enterprise app was different she told me to get out and stood holding the door. Me and my significant other walked out of the store with our heads down, embarrassed, upset and stressed out. Taking our first steps towards our supposed to be bucket list relaxing vacation trip!

It went everything smoothly and good place to rent a car. However, I did not like the fact that I got charged 40$ extra for the afterhours returning. Even though I left the car key in the box. This is making me to not do the business with them. Same time my friend returned the car with different company like this, and he never got charged.

I have always found Enterprise to have a professional, knowledgeable staff who work hard to satisfy customers. Recently I rented at ATL Airport and worked with DeNora. DeNora was amazing and I will be a return customer!

I’ve rented from them twice and both times they never have the actual vehicle I reserved, so they try to make me upgrade. I think I’ll go elsewhere, their practice of business isn’t trustworthy. If you want to pay more than what you originally signed up for, go with them; if not, look elsewhere. There’s plenty of competition.

Reserved a ½ ton pickup Friday afternoon for a noon pickup Saturday. 1107 Saturday morning, I received a call that they don't have a ½ ton pickup, but I can get an SUV for the same cost. I said I was on my way. Get dropped off only to find out that they are closed. Closed at noon! At no time during the rental process or the actual phone call with the agent from the store I was renting from was I informed about them closing at noon. Also, if they hadn't mentioned it, I imagined they had contactless pickup like Turo has, but no!

Hot Springs, AR location. The last two times we rented was disappointing! The last time they put us in a car that was inadequate to take to Michigan in the snow. We told them that but that’s all they would give us this time. We rented a luxury car and they brought out a Toyota. They said that was the best car that they had. I will never rent from them again because I saw a Mercedes sitting in the back along with a Jeep!!

We were in an accident and went to Enterprise. After waiting over 30 minutes we were finally taken out to our rental car. An employee showed us around the car and when we pointed out the dings on the car she said "oh that's just normal wear and tear". When we brought it back to them the man showed us the same dings and we told him what she said. Now they are telling us we have to pay over 2 thousands for "normal wear and tear"! Yes I should have taken pictures (if you ever rent from them make sure you take lots of pictures of the whole car), but my husband was late for work and the gas tank was on empty so we had to stop for gas. IT WAS A HORRIBLE EXPERIENCE!!

The first car that they gave me, on April, 2025 Chevrolet Malibu, turned off in the middle of a turn. The electrical shut off. I have to go and get another one at same location because another location didn’t want to deal with it, saying I don’t have cars. I went back same location Stine Rd. And I got another car. On May 6th, 2025 they gave me another one, a Nissan 2025 that they cover with perfume the ** odor, who knows what else stinky odor. I told them, but they denied it. They didn’t provide me the receive for this one. I’ll never rent a car again with this company

Latrobe Enterprise is the worst. The guy that was working. The counter was good but the guy that was in the office came out and was smart **. Will not deal with Latrobe Enterprise. I have talked to a couple other Enterprise locations and I will deal with them because they were helpful but Latrobe in Indiana were both rude. I don’t understand how customer service can that be that bad. I’ve also notified my insurance company of the issues with them.

Recently, with my car the the body shop, I rented a car from Enterprise Rent-a-Car, located on East 2nd Ave. in Vancouver, and the entire experience could not have been better. Terrific car, smooth, pleasant, attentive service. Once again, Enterprise is the best in my book.

We rented a vehicle of certain size for a purpose. Wrong vehicle and a nightmare after that. Low tire pressure warning started after about an hour. Contacting the company is a new lesson in frustration

Sometime on or before May 1, 2025 a rental car through Enterprise's Shelton, CT office was reserved by Rivian as my truck was in the shop (also located in Shelton, CT) for repair. The repairs were completed in the afternoon of Friday, May 2. I left the rental at Rivian's Shelton office. On the way driving home, I realized I left my structural firefighting gear in the rental vehicle. I immediately contacted Enterprise at the Shelton, CT location. I believe I spoke with a woman named Whitney. My conversation with her took place at 4:29 pm, at a time both Rivian and Enterprise were open. Whitney assured me Enterprise was in the process of retrieving (or had actually already retrieved) the vehicle from Rivian and would hold my gear at the Enterprise location so I could pick it up.

I had a terrible experience with Enterprise Rental Cars at the Port St Lucie FL location. I needed a mini van to pick up several people at PBI airport in late February of 2025. In order to make sure they would have a van available, I made the reservation in November of 2024. I called one week before just to be sure that they would have a van for me and they said yes. I received a call from Enterprise PSL 3 days before I was to pick the van up. They asked me if I had a flexible schedule and could pick it up later on Saturday. I told them I did not. I showed up at noon on Saturday at my reservation time. First, of all there were no parking spots left in their lot, so I had to park across the street. Their parking lot is a ridiculous size for the type of business they are in.

Rented from Enterprise last summer. Wanted a SUV. When I got there at the agreed time, the sales person says “maybe we can have on sometime this afternoon”. The pick up time was 10:00am. We had to take a low to the ground coupe. It made the trip very uncomfortable. Next time I rented was because my car went to the shop under warranty. They were going to charge me $90 tax. My dealer was renting the car but Enterprise still wanted to get an extra $90. That is just a scam!!! I’ve rented from them for years, but not anymore.

We rented a Truck from Red Deer AB, picked it up at the end of the business day. It smelt like someone smoked in it for years. I cleaned it out and left vinegar in it over night 'cause we were leaving first thing in the morning. The smell was still horrible but Enterprise wasn’t open the next day so we kept the truck. 3 days driving into the US, 30 minutes from our destination and every warning light started going off. So we pulled over and shut the truck off. All the electrical things were doing weird things, like the wipers would randomly go. The truck wouldn’t start though. So we waited 3 hrs for a tow truck, it was Easter Sunday.

Rented car at DFW airport on Saturday. Sunday morning flat tire. Called roadside service and was told they’d send a tow truck with a new car and take the car back with them. Then was contacted saying I have to go pick up car from airport because it’s less than 50 miles. It’s 35 miles (No other locations open on Sunday). So now they sent an Uber to take me to airport and I’m having to wait until a tow driver contacts them saying they’ve picked up first car before they’ll release another one to me. How ridiculous and unnecessary! I’m spending the majority of my day that I had planned on a short trip to deal with an issue that belongs to Enterprise, but now it’s become my issue. NEVER again.

I'm extremely disappointed with the service I received from this car rental company. Just a few months ago, I rented a car from them for a specific price, which I thought was reasonable considering the quality of the vehicle and the services they offered. However, last week I needed to rent a car from them again for the same duration and type of vehicle, and I was shocked to find that they had doubled the price. What's even more frustrating is that they had already changed the price once a few months ago, and I had accepted it as a one-time adjustment. But doubling the price without any explanation or warning is unacceptable. It's clear that they're not committed to providing transparent or fair pricing.

I would like say if you're looking to rent a car, I would suggest you reach out to Brent **. Memorial location in Tulsa. He is a pleasure, very professional. Easy to talk to made my experience a breeze. Very knowledgeable. I have worked in the service industry for 20 years, great customer service is hard to come by these day. Thank you Brent for the excellent experience.

Watch for your bank account after you are done with your rental!! A few weeks after I was done my rental, I check my bank account for an unauthorized transaction of $330 from Enterprise! I had no idea what that charge was for. When I called the branch I was told that indeed it was from enterprise because I had a pet in the car. I rented the car due to an accident and had to conduct the rental few minutes before store closing. Nooooo one told me pets were not allowed in the car!! They explained some mumbo jumbo that it was in the contract. Was I expected to read a 20 page contract 5 minutes before closing?!! Not a single soul in the store explained that! It’s been 3 months and I am being ping ponged between store and customer service fighting this unethical transaction!!

Do not rent at this Enterprise at all cost after spending $5000 on a rental for 6 months they sent me a later saying the car would be reported stolen if I did not return that second even though I was paid up and owed them no money. The corporate manager named Megan said I could keep the car as long as needed. I am filing a lawsuit against enterprise for my horrible experience and the amount I spent on the 2 years of rentals I paid them. No customer should be threaten to be arrested if rental is not returned even though it was paid up and they never said anything prior. Megan and Brent with enterprise need to be fired.

I have been a loyal customer of Enterprise and recently rented a car from Enterprise, Hiram/Powder Springs location and added a roadside assistance optional package. The people in this location are great. But not their roadside assistance and corporate customer service dept. The car broke down and when I called roadside assistance, they immediately stated that they cannot help me and I should help myself by looking for highway patrol instead of getting some help. They said this because apparently I was in the “middle” of the highway which was not true. This is the excuse the roadside assistance rep was insisting even though she didn’t even bother knowing exactly where I broke down.

Ok first let me say I am a loyal customer of Enterprise. Well I was not anymore. I went to pick up my rental on Friday to return it on Sunday night in Gainesville FL. The car they gave me had a flat tire and was not cleaned so the lady put me in the same brand of car but different color ok. I paid a total of 570.00 on my credit card. The manager Cassandra called me 3 hours later saying I need to come back they didn't have the right car in the paperwork. I was 3 hours away so she said give her the tag number. I did that.

I am totally disappointed in my recent/current dealing with Enterprise Car Rental located located at 8422 Lakeside parkway in San Antonio. I needed a vehicle for rental due to recent hail damage in March which damaged my vehicle. I went to Enterprise and waited to speak to an associate, I requested a rental, preferably a SUV or Pickup due to my wife experiencing recent spinal surgery and thus her inability to ride in a car that would present undue strain and pain due to this fact.

I rented a car from 63 Lowry St. In Smyrna, TN. I'm impressed by the special service this location. ** is the manager if I'm not mistaken. He take the time to explain things to ensure a great experience. He always treats me well and call me by my name. He is jovial, friendly and professional. I recommend my friends and associates to Enterprise because of his impressive attitude. He handles the people coming in the business well. I can only praise him for an outstanding job he does for enterprise.

When I pulled up to Enterprise 14900 Gulf fwy ** welcomed me with a smile! He was so excited to help and successfully find the car that was best suited for me. We spent all day looking for a car made best for me. He never once showed signs of frustration or anger. All he wanted to do was assist me. We looked on website for cars, looked on the lot, test drives multiple, and even looked at other enterprise lots. Once I found my car he went all the way to a different location to get the car I wanted! ** is a blessing and you would be blessed to have him as your dealer!

I was injured in a car accident for work and insurance set up a rental deal for $1500 for a month and they had 0 full sized SUVs. I asked if they would have one the next day and they didn't even check. They just said, "I hope so." Not caring at all. I am 6'9 and I can't fit in a regular car. I had to miss work that day. The next day they had a full sized SUV and the manager was extremely rude and said it will be $250 more dollars and I didn't qualify anyways for a SUV because I am cash only no credit when they are partnered directly with my insurance. My dad offered to use his card 800 credit score but he wouldn't let him. I asked them if the only option is to get in a tiny car with my legs over my head and break my legs in an accident and they said, "Pretty much". I will NEVER go there again. They were all rude 20 yr old Gen Z workers to someone who just got out the urgent care the day before. Figures. F-

I have rented from Enterprise car rental as the only rental car company I use since 1996. I normally have no issues in the past but this past week I have been stranded three times, misinformed twice, and racially discriminated against at one of their rental facilities at 12950 Jefferson Avenue Newport News Virginia. What I have gone through very disheartening and to be told that I could not rent a vehicle at one of their establishment via racist ** man because of the color of my skin was very disappointing and hurt deeply. I truly hope that this is not the direction that Enterprise car rental is headed towards if so it will not be a company that I rent from any longer.

I had the most wonderful experience in 9.2024 at the Charlottetown, PEI Enterprises facility. Jean-Grace ** and Katie ** were the two most helpful and welcoming people to deal with. They made the process simply, calming and entertaining the whole time. Thank you very much Jean-Grace and Katie. Will see you in a couple weeks!!!

Nightmare experience with rude bully employees who make up their own policies from moment to moment. It's insane they don't want to rent vehicles. After seven contacts made with corporate assuring our rental was good to be picked up we didn't get it. Regional manager horrid and ignorant as well. They were the worst customer service ever.

Enterprise is the absolute worst I car rental company I have ever dealt with in my entire life. My husband and I were mistreated by one of the managers so I called customer service to file a complaint. The customer service agent apologized and granted me 3 coupon codes for a premium vehicle which is documented on his notes and on a recorded phone call. Fast forward I attempt to use the codes for a upcoming trip only to find out the agent I spoke with gave me the incorrect codes for a different location. I have been calling customer service all week to resolve the issue only to get no response from the regional manager at all. PLEASE PLEASE deal with a professional company. This company will never get my money ever again‼️

I would like to say thank you to the young men that work in Kenner Louisiana. Thank you for your professionalism and dedication to make your customers feel valued. The day started off with regrets of even dealing with ppl because this world have lost common sense of treating people with respect but I was immediately reminded that there’s still good people in business. Mr. Kelsey **, and Mr. ** and Sam made me feel seen and valued as a customer and I will always be a returning one. And the young lady at the front check in was amazing. Thanks Enterprise for putting the right people in place.

Updated on 04/11/2025: Well we’re sitting at car repair place now because windshield wipers are shot…We have 80% chance of rain on way home. Our commute here was 24 hours late getting rental.. then it rained 90% of our way .. with crappy windshield wipers!! So we are spending our precious time getting your car fixed!!! Not with our granddaughter!!!! They don’t have wipers in stock so we have to wait 20 more minutes for them to get here… then install time….. Only boiler plate message from corporate. And btw never got any call back promised. Rating of 1 is generous. Experience is very upsetting.

ENTERPRISE IN LAGRANGE. This is a long rant, I apologize in advance. I know there are way more important issues going on locally but don't want this to happen to anyone else. If I could give less than 1 star I would. Made a reservation on February 1st, used a promo code from my husband's work that has worked every time we used it for the last 5 years, multiple rentals over the years, no problem. They tried calling a few weeks later but didn't leave a message so we had no idea there was an issue. They call me THREE days before our scheduled reservation and inform me that they will no longer honor the promo code and instead of our rental being $477 as planned it was going to be over $900. They offered a 5% discount, far from the amount of our usual discount. I found a promo online for 15% that would have worked and THEY REFUSED.

Horrible customer service. Dropped a car off march 22 didn’t sign up until April 5th then charge me an extra $100. Horrible and shady. They told me it was the insurance the insurance told me it was them. Very bad experience.

The car is rented in Hickory was great, they were great. I was happy until the car broke down and locked up. The roadside assistance people were not very nice and by the 5th call after the lady hung up on me I was not very nice by that point. The car being locked up would not disconnect from the Bluetooth and kept cutting me off so the only way I could speak with them was in the car. The wrecker came and got the car and they directed me to an Uber driver... to drive me 45 minutes away to another Enterprise that was open on Sunday. We'll, they closed at 4pm and we got there as they were locking up and refused to help me and told me to go to Charlotte Airport to get the other vehicle. How Rude and inconvenient for me and the Uber driver.

I have used Enterprise for at least the past 2-3 years without any problems. The last two times I have tried to use them was very very disappointing. I reserved a SUV with AWD about 3 weeks ago. I went to pick up the car and after being told no AWD was available, I was shown a few unsatisfactory options, ending up with a SUV with enough pot smell to knock me out. I had to cancel that trip. I reserved a SUV with AWD the very week for another trip. I tried to pick up the car and again, was told that no cars with AWD were available but there was one that needed repairs and if I wanted to wait about an hour I could have it. After waiting about 1.5 hours, I called back and was given the runaround. I cancelled that car and have not received any of the points I used up when I made the reservation. What happened to Enterprise!!!

You would think Enterprise is Enterprise. I learned today. It is not. After 29 hours of travel, I just want to rent a car, that is in agreement with my company, and I am told I cannot rent an Enterprise. What's the point of your business if I cannot pick up a vehicle at the airport or from nearby Enterprise rentals near the airport, to drop off at 1 or 2 Enterprise locations 2hrs away? I was told outright that no Enterprise in Charlotte NC will allow an Enterprise rentals drop off at an Enterprise rentals location in Florence SC.

I have done so much business with Enterprise in peoria illinois for years, this is the second time I was really disappointed!!!! I requested a particular car, but was given what they wanted me to have, I had to cancel my trip, car was very uncomfortable, I said something to the young man, but I was excited about trip so I took car, I never got on road and turned car back in next morning, so basically I wasted money on a rental that didn't accommodate me, I was supposed to have car from thursday to sunday, but I returned it on friday!!!!

If I can give a word of advice do not rent from Enterprise. I was taken advantage of and abused by this company. Blamed for damage that did not happen during my rental because they needed someone to pay for a vehicle that was not safe to be on the road. I had evidence, witnesses, explanations that showed I had nothing to do with the cars damage and still they came after me. I have never worked with such a dishonest and awful company. There are many wonderful rental companies that take good care of their customers and care about their loyalty. This is not one. They will steal from you, enact bad practices and ensure you are to blame for their badly maintained vehicles.

I never leave reviews but this is going on every single enterprise review site I can review that way NO OTHER people with a terminal illness that is disabled and just got out of the hospital for 15 days, renters beware of Enterprise in Marina Del Rey, CA. Go to Budget, Avis, anywhere but here- I have rented a car from Enterprise for a year due to a car accident, being incredibly sick, and it being more convenient to rent than deal with buying a car during my current illness. Last month I rented for the first time from 3240 Washington Blvd, Marina Del Rey, CA 90292: I spend weeks at a time in the hospital. Matter of fact that’s where I was for the last 15 days at Cedars Sinai. Even though I was hospitalized and hadn’t used the car I STILL paid for it instead of being an inconvenience to said Enterprise and arranged/paid an additional $232 to bring the car back Monday the 31st when I got out of the hospital.

Dubuque office NEVER answers the phone. You have to drive across town and go in like it's 1985. Left my phone on my desk for 1.5 hours with on hold music. No one ever came online. WTH? Needs a new manager.

Rented a vehicle from Fort Meyers Airport (RSW). Discovered car was infested with COCKROACHES after 15 - 20 were in our carry out box. Long story short, NO local branches would take car back. Had to drive hour and half back to airport to exchange. We tested with bread for proof so we could at least show Enterprise so they knew we were not making this up. (Pictures attached ). I have already called Twice and was promised a returned call from "Area manager ".. No return call both times.... Really unacceptable.... NO NEED for this - - -canned response -- - Does not work!!!! -- "We're listening and would like to know more, At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you."

After renting from Enterprise Rent-A-Car for the last 30 years regarding business travel, I have experienced the worst encounters with the Enterprise on Union Avenue in Memphis Tennessee. Three times, I have made reservations to only find a different set of rules when I went to pick up the vehicle. This morning, I received a call regarding my reservation for Thursday, April 3, 2025, notifying me that I needed an MLG&W bill. This is not mentioned nowhere on the Enterprise website or policy. My house has solar panels; therefore, I have no utility bill. I do have a property tax document, driver's license with address listed, insurance card, and other official documents but the lady expressed that I needed a utility bill and that was no exception. Never have I ever been asked to produce a utility bill.

I rented a van for a one day rental to move a box. When renting the vehicle at Mesa-Gateway Airport in Mesa, AZ at check in I was told by Scott, "There is damage to the vehicle, we know about it and we won't charge you." I do not think the vehicle was checked in and serviced prior to my rental because Scott had to walk me to the van to get mileage and the fuel level. There were MAJOR scratches on the vehicle but I wasn't concerned because I was told they knew about them.

From start it was a nightmare! I showed up to pick up the rental car and at arrival, no key fob was available because the former renter of vehicle had the key fob back at hotel. Wait there for key fob to show up and the car had no gasoline! They gave me the vehicle on empty! What a joke! But wait, it gets worse!! I fill the tank up and after having one hell of start of my day, I head back to my hotel to rest; shortly I decide to jump in the rental to head out for dinner with a client. And surprise surprise the car from Enterprise doesn’t start! I call Enterprise and they send triple-A. Battery was dead!

Hassle and aggravation. They kept pushing extra damage waiver insurance. They didn't have a car ready for me. They tried to get me to pay more than the insurance company pays for, etc.. Overall, an unpleasant experience, and oh did I mention they overcharged my credit card twice and I'm still waiting for my refund.

We needed to pick up a car rental, for a car repair via our insurance company. The branch was more than busy - on a Sunday morning! They had 3 associates and all 3 were very polite and professional - even though a few customers were downright ugly to your staff! We were fortunate to have one of your associates, I think his name was "Ted." He went above and beyond to make sure we were comfortable with the rental vehicle and took his time to "show us" the operational aspects of the vehicle. He was kind, upbeat, and just downright nice to work with! I know this may sound silly - but customer experience that "Ted" shown us, is something we don't see very often. Hats off to him, he is a keeper for Enterprise! Best - Marcia **

Poor customer services, hidden excess fees and inflated fees, no resolve and poor resolve to customer service issues. Poor management and after this last incident will never rent from Enterprise again!!!! Took my money, gave me a mechanically broken vehicle & left me stranded 1100 miles away from home. State I was in helped as Enterprise did nothing and kept getting run around. Customer service horrible, road side assistance horrible, office horrible. No one cared. Their issues became my issues. I had to pay double due to Enterprise negligence.

I have been standing in the Enterprise office on Polson Street in Toronto for 20 minutes waiting to pick up the van I reserved a week ago. I have yet to see an Enterprise employee. The phone is ringing off the hook and there are others in line in front of me. If this is “putting the customer first” then I’d hate to see what they think contempt for the customer looks like.

I got off the shuttle bus and realized that I had the key fob in my pocket. I called Enterprise and asked if I needed to bring it back to the car, or was there another way. They told me not to worry, this happens all the time. I could leave it at the gate or mail it back to them. The guy at the gate said that they don't take them. I called Enterprise back and they said not to worry, they would email me the address to send it back. I had to call two more times before I realized they were not going to email me the address, so I ask for it on the phone. Again they said it was no big deal. I FedEx'd it to them and they received it. I later noticed that they charged me over $300 on my credit card. I called them and they said the charge would be reversed. It's been a month and they have not reversed the charge!!!! I even paid for their insurance.

The tire got punctured and we were in the middle of nowhere and we called them. They provided us almost no help. We had to stay outside a gas station with our luggage and it was cold. We stayed outside for 5 hours. Thankfully a person gave us a lift to the nearest hotel. Worst experience ever.

Horrible service and big lines with only two people attending. The other ones walk by randomly and just look at their teammates. A lack of management everywhere. Also if you are traveling to Florida and you are a Florida resident, expect being treated poorly and pay extra deposits and hidden fees. I would not recommend this company to anyone. Extremely poor customer service, I was a customer for 2 years but they have dropped the ball lately. The managers are flat out rude. The guy told me to show him a utility bill from another state I was like What???.

This was my 1st time at this location but, won't be my last. I had a small situation when I got to the branch. Hunter & Andrew went over and beyond to make sure the issue was taken care of. They were very helpful and friendly. It was a pleasure to do busy with Hunter and Andrew. I can't leave out Harvey. I needed to be dropped off and he was right there waiting on me. I had a pleasant conversation with Harvey on my way home. Great place to get a rental. I recommend them highly.

I typically don’t complain, I have reserved cars with Enterprise and when I get there to pick up the car, they don’t have one available. Of the past 4 reservations I’ve gotten a vehicle once and it certainly wasn’t a car, it was a 15 passenger van. They have forever lost my business.

Updated on 04/27/2025: Nothing was done over this experience I had with Enterprise Car Rental. There has been no response from one Chris R. That's quite a shame. I really liked Enterprise.

I am writing in regards to a planned vacation that was absolutely ruined by Enterprise Car Rental Company based at 25 Chicago Avenue OakPark .Manager ** was whom myself and my family dealt with in this fiasco of unprofessional business and trade practices and overall Integrity issues that Manager ** exhibited at every juncture of our transactions with the Company Enterprise Car Rental at oak Park. This trip was planned 8 months prior, myself and my family are Australia based in Melbourne and planned to visit Chicago to plan and Celebrate my mother's 80th Birthday. We booked car online as we always do from Enterprise at Oak Park and expected as per acceptance email after our 20 hour trip to get vehicle and drive to my mother's house for well needed rest.

After recently renting two vehicles from Ann Arbor Enterprise, we expected our reservation at the Detroit airport to be hassle free. We were greeted by Brendan who was very friendly and professional. As he was looking up our reservation a nameless woman with long mousy brown hair rushed over and ask us if we live in Michigan. We told her yes and that we live 15 minutes from the airport. She informed us that we would need a credit card for the reservation. We told her we don’t have one. She refused to honor our reservation. She was curt and did not explain why nor did she show any compassion or empathy.

I am reaching out to address concerns regarding the service I experienced at the Enterprise location on Union and Weber Street in Waterloo. Several months ago, my vehicle was damaged in a parking lot by a delivery truck. I initiated repairs with my insurance company, Desjardins, who have provided exemplary service thus far. However, my experience with Enterprise has been far from satisfactory. Upon dropping my vehicle off at the service center, I anticipated being transported back to pick up my rental by an Enterprise representative. Unfortunately, there was no one available to assist, after waiting for 40 minutes, I had to call my husband for a ride due to my illness that day.

Usually there's great customer service and communication skills with Enterprise. However, I reserved a particular type of vehicle a week beforehand. Upon arrival, it was then that I was informed there wasn't a vehicle to my liking at all. So, I asked what's the point of making a reservation? So then, I was given a number to check somewhere else instead. I escalated the situation by calling and reporting the incident, which really wasn't a big deal but I just wished Enterprise would've at least notified me days before. Hours later, I booked another reservation elsewhere and was told to come pickup, that it would be placed on hold. 10 minutes later, while on the interstate I received a call that the vehicle was suddenly no longer available. It's like going in circles, especially whenever I mention redeeming over 6,000 points.

So I got rear ended and the other person's insurance got me a rental car while my car is under repair. I pick up the car from Enterprise Rent A Car and he was reading me the policy and never have I heard about him saying I would be paying 30 dollars a day for liability insurance. If I have heard about it I would have say no since I have my own insurance and they ask me to initial whatever that is in their iPad. Never sign without them giving you a copy of the agreement. They didn’t even have an email sent to me about the agreement. I’ve been renting to this place and I chose them because I trust them. After almost two weeks, they billed my credit card for 856 dollars. Plus state farm have pay them the daily rate. They better refund my money after disputing it. I would never rent to this place.

I've rented from Enterprise in the past and currently renting one of their cars, but I'll go elsewhere in the future. The first rental car had a perfumy smell, but it was just cleaned, and I figured the odor would dissipate. The smell didn't disappear, but I discovered after a while that it was covering up cigarette smoke from the previous driver(s). I complained to Enterprise because their guarantee is "strictly no smoking" and I was wheezing because of the smell. Enterprise admitted they noticed the cigarette smell and refunded some of my money. Recently while renting a car for this week, my rental had a perfumy smell again, but it was different from last time and I assumed it would dissipate. I began to wheeze and put the windows down, and when turning on the heater, the smell progressed.

Enterprise came through on a two hour notice after Hertz failed us miserably. Staff was friendly, knowledgeable and professional. The rental and return process was easy and painless. I highly recommend this business!

We made reservations for 7 people, we needed a vehicle for our family vacation for 7 people. The only flight that was available was at night, so we didn't land till 11:30. Enterprise knew this and of course didn't have anything available for us when we got there. Great start to our vacation! THANKS Enterprises for the start of OUR VACATION! PATHETIC CUSTOMER SERVICE!

I was given a rental through the insurance while my car was getting repaired. I went to the rental immediately after I dropped off the car and waited 2.5 hours after check in only to be told that they ran out of cars and we had to go to another location. They put 8 of us into an suv and took us to a location about 20 minutes away. They told us everything would be ready when we got there but it was not. When we arrived they were washing the cars as they were giving them out, one by one, and only one person working (poor girl. Felt bad for her). Needless to say, after 3 hours I’m still waiting my turn to get a car. Not sure if it’s that they overbook or what but they need to fix their issue. If I ever book out of pocket I will not be booking enterprise. Maybe they just don’t care because they have the insurance carriers contracts but customer’s time should be considered.

Enterprise Rent-A-Car in Rexburg, Idaho was so helpful and professional. I had to rent a car for about a week while my car was in the shop. The nissan they rented to me was clean, tank full, and in perfect running order. When I picked it up and dropped it off, the sales people (Alicia and Dan) were super nice and helpful. It was way easier than I thought and took way less time. Thank you!!!

I have been renting vehicles from them for over 15 years. I have never really had emergencies while having one of their vehicles. But when I did never did I expect to deal with multiple cold hearted unsympathetic, insensitive people.

This is a saga: I reserved a car for 11. I got a call that morning to say that they did not have the car I had reserved on the lot, and would call back when it was available. I waited a few hours then called to ask for an update. I was told it was ready (no one had called to tell me this). At this point I was no longer going to be free to pick up the car (we live an hour away) so I called back to see if my husband could pick up the car. The manager told me our reservation was for 11 and since we were late she had promised the vehicle to someone else. I explained that we had been called by her office and explicitly told not to come at 11. She had to call the other renter and tell them she did not have a car then, but now also said that my husband could not pick up the car unless I changed the name on the reservation.

Our car was in the body shop and we received a rental from Enterprise in North Providence RI. The car smelt of cigarettes, was 3500 miles overdue for an oil change, and the rims were banged up bad with deep scrapes in tires. Three days of putting air in tire finally had to put donut on, called enterprise. They sent us to Town fair tire to drop off the tire, called us and said car was approved for 4 new tires and to let drop off location know where the tire was and that the car needed to go for tires. Wife dropped the car off and explained to young girl and was cleared to leave, then a few days later we are being harassed asking where the tire is, the young girl was in such a rush she lied and said no one told her anything. We contact the manager to explain what happened and where the tire is and he behaves in an unprofessional manner and just defends his employee's poor work ethic.

I made a reservation for today at 5 pm and requested a ride to pick up the car. The lady said, “I send someone for you at 4." I agreed to 4 pm pick up. The driver came at 3:43 and did not honk or anything. I told him I was outside waiting. He said “I am doing you a favor! You can Uber." I told him He was very rude and I cancelled the reservation. I called the main customer service line and a man answered that sounded nasty too. I mean he wasn’t doing me a favor. They are rude and unprofessional at that location in Vero Beach.. The last time I rented from the Vero Beach location I had to clean the car myself. The car was dirty. Very bad service. They act as if they were doing me a great favor. Very sad. I will rent from other great places.

What ended in a good way because of the work of Carlos at the airport Enterprise, we will use them again. A horrific experience at Roswell Airport, Carlos made it all worthwhile by extending our rental. Thank you Carlos!!

I reserved a minivan weeks ago and was told it’s not available when I attempted to pick it up. Now I’m left scrambling for other options. What do you call someone who offers good and services he can’t fulfill? A scammer. That’s exactly what Enterprise Rent-A-Car is, a scam. This is the type of scammy business that will rent you Airforce One if you ask for it. Reservation means nothing to them; they don’t even understand what it means to reserve something. It’s first come first serve, don’t even bother with reservations, this is basically what the agent told me. If you need reliable car rental from companies that actually understand what it means to reserve something and that actually fulfill reservations, don’t bother with Enterprise Rent-A-Scam.

Each time I've had to rent a car from Enterprise. In the past ninety days, it has not been a good experience. Each time the rental car was dirty and it was on empty. Today, when I rented it, the representative says will just bring it back on empty and I just looked at him straight in the face and said, "I am not going to do this to another customer when they come to pick up a car and you give it to them on empty. That is poor customer service." I have to say today opposed to the last time. The representatives were very nice and understanding, but here again, the cars were dirty. And on empty.

I have a rental through my insurance because my car was wrecked in an accident yet Enterprise keeps charging my card with no explanation and no receipts and it has been difficult to get an honest answer or my money back.