Enterprise Rent-A-Car Reviews

Getting you in the car is pleasant. It’s after you return it that things go awry. Vehicle had a dent on the bumper and agent said he wrote it down. My fault for not asking for a copy of that. They tried to blame me and decided not to after agent took the blame. Could have gone bad. Then they bill for tolls with a huge “service fee” without telling you in advance. Blamed a 3rd party. Charge came from Enterprise. Go figure. Never again!

Flew into Little Rock with a car reservation I made a month ago. Found out there were no cars available and I was # 11 on the waiting list. Called Enterprise and they told me none were available at the airport but I could pick one up in N. Little Rock the next day. Spent $50.00 on Uber fees getting to our hotel and back to N. Little Rock Enterprise. They comped me a day and allowed me to return it to the airport. It's hard to get back your time when dealing with a situation like. First time ever renting a car where one wasn't available. Not what I expected for Enterprise.

I had a great experience with Customer Service at the Chapala location. I don't know what other people are complaining about? My car was a little dirty on the outside but, we had the lake fire so, a little ash but, customer service was nice. Yes you have to wait sometimes but, that's just life. Have a bit more patience people.

They don't convey everything properly and before renting the car, and after the return they will keep charging your card for different reasons. When we received the car it was different estimated price and when we returned it was a big bill even though we returned the car in its usual condition.

So you really want my feedback? On June 6th I reserved a van for a large gathering I was having with my business. Lo and behold I get to the Enterprise on Little Neck Road in Savannah Georgia, and no vehicle although they did have three on the lot. I was told that those people reserved prior to me. the gentleman red haired guy with a red beard was absolutely horrible. Absolutely the worst customer service you could possibly have as the face of your business he was not empathetic, and he was not helpful and it was almost a disaster until my neighbor came and helped me out no thanks to enterprise.

They told me that they refunded my security deposit within 5 business days, it's been 10 business days and so far they haven't done so. I returned the car on July 8th, they charged the extra fees to my credit card and said they refunded the security deposit to the credit card, but I paid the security deposit to the debit card.

I had a reservation which is not the first time I do one with this S**** place and once again not happy at all. FIRST they claim they left me a voicemail which I never did. Then I get there and can't use a debit card and my trip was TODAY. The other times I have gotten cars from this place the tires were messed up on THREE cars.... Worse place to EVER get a car from.... The people are nasty as well.... Just a shifty place.... Do better Enterprise, people spend money....

I do not and will never rent or recommend this place. Car broke down, 1st morning. Called customer service. They were no help and rude. Hung up on me. Tried roadside assistance and they made it seem like it's my fault car not running. Tried charging me over 150.00 to tow car from ft wayne ind to Columbus Ohio. I've already contacted capital one. Dispute charges that will be renegotiated when I take it back. Which will be as soon as I find a car. You will be better off buying a piece of junk to drive instead of renting from Enterprise rental.

I am an exclusive Enterprise customer because if their excellent customer service and user friendly registration kiosks. Their systems are effective. I forgot my laptop in the car at Tampa airport. I filed a ticket and the chatbot gave me the car license plate and next day they found my item. Jo and Holly were super helpful and brought it from the offsite list and found to the registration desk. Absolutely wonderful customer experience. I will buy shares in enterprise.

Memphis area stores- no cars ready at time of pick up - customers left waiting in lobby over an hour. Unfortunately, this is a trait of most Memphis area businesses. No Manager and no accountability by employees.

Enterprise Rent-A-Car I was a victim of racism can you believe that me! The one that loves everyone and treat everyone equally and new meets a stranger! But this young ** girl treated me badly simply because we flew our plane into a FBO and she was rude. Hateful to me. She worked for Enterprise Rent-A-Car in @Alabaster. Then she flat out lied! Gave me a car that needed an oil change and smelled of burning oil! We were there for a funeral In funeral attire! It was 100 degrees! Once I called @enterpriseFBO they made it right but I had to go a town over to change cars! Never in my retail days have I ever treated anyone with such disrespect and disdain. My military rate was not reflected on bill. She said it was my USAA discount was not reflecting on bill. She said was. She added to bill without my permission! That’s fraud! This not over! Just letting all know be aware!

Worst service ever. Enterprise used to be a reliable company. I rented a car this week, wanted to extend the rental. Spoke to 3 customer service reps who didn't want to help me; the last one hung up on me. I was asked for a rental number; never given one, no paperwork, no way access it. I will return the rental when I am finished with it. I will never use Enterprise again.

Had a reservation for my insurance company due to an accident. Agent mentioned had an SUV ready to go. I walked the 4 miles in 90 degree heat to save them a pickup ride. Got to the location to find they had rented the car in the last 20 minutes since I called to a walk in client then tried to claim my insurance only covered a Econ car when I have higher rental coverages. I left and will rent elsewhere. Very negative experience.

I am so disappointed with Enterprise. Unfortunately, I have been renting a car because my car is not in good shape. I just rented a vehicle with Enterprise located at 610 route 46 West in Little Falls, NJ for the 4th of July weekend. I spoke with **, who told me he would "hook," me up since I have rented 4 cars so far this year. What was the hook up? He led me to believe I would get a discount. There are no promotional codes to use, which would give you the incentive to continue using this car rental.

I went to the Cleveland, MS Enterprise to rent a car on Friday, June 5, 2024, because my truck is in the shop and my backup car just had a radiator bust and I needed to rent a vehicle to get to work on Saturday, June 6, 2024. The young man that was in the store, said that he didn't have anything, but an older gentleman walked in returning a vehicle and he suggested that I could rent that one because he was bringing it back, the young man that works said, "No way." Now my question is did he not want to rent it to me because it was almost closing time, or did he not want to go clean the vehicle and inspect it, how long would that take, apparently they didn't need any business, so I left without a vehicle.

I had a reservation for Saturday at noon to pick up a car. I received a voicemail the day before telling me that my car would be ready at noon on Saturday. When I arrived at noon they were closed. I called their customer service and explain to them that nobody told me they would be closed at noon so they told me they would try to fix the situation and call me back. They never called back so I called them again and they said to go to the airport and get a car. I arrived at the airport and they had no cars available and I needed a car immediately. I went to Budget Rent-A-Car and they were great and had great customer service. Do not use Enterprise. They have terrible customer service.

I rented a Toyota Camry (see attached rental agreement) from March 23, 2024, to April 1, 2024. I returned the car on April 1, 2024, and received a confirmation and thank-you note (attached). However, on April 4, 2024, three days after the return inspection, I was informed that the car had allegedly been damaged during my rental period. Despite my repeated attempts (at least 10 messages) to contact the rental office and insurance company via email and phone, my requests for: Video or pictures of the car on the rental date (March 23), Video or pictures of the car on the return date (April 1) were ignored. I did not receive any proof that the car was damaged during my possession.

My experience with Enterprise Car Rental in Valley Stream, New York, was nothing short of a nightmare, and I strongly advise anyone considering this location to think twice. Pre-booking and Confirmation: We called the Valley Stream location directly and pre-booked a large SUV, specifically a Tahoe, a month in advance for our family trip. We received a confirmation email, ensuring us that the vehicle would be ready and waiting. However, this assurance proved utterly worthless.

My daughter needed to rent a car. We called the local branch, 904-797-1697, I let the girl taking the reservation know that my daughter is 23 and does not have a major credit card. They said all she needed was a valid driver's license and auto insurance card with valid insurance. When she arrived she was told by the guy at the branch, Richard that she needed a piece of mail in her name. Then she was told she needed our State Farm insurance agent to email our DEC page, which I immediately called state farm and had it sent to Richard ** - THEN after I sent the DEC page he tells her she needs 2 utility bills, knowing she doesn't have them. She wasted almost 2 hours of her day and not to mention the interruptions I had at work just to be sent away IN AN UBER ALONE!!! to get home.

As with other reviews and complaints on the same issue I will add one more, Enterprise why not absorb some or all of the unnecessary expense that a customer incur due to a reserved vehicle not available when needed and confirmed by your system, going thru the motions of the typical “Hi, we would like to look into this further, We appreciate your feedback, We’re disappointed to hear” etc.,, Does not work,,, then and only then is when management will take action, when diminishing returns become an issue with the bottom line.

We rented a car twice from Enterprise, and both times they had to upgrade the vehicle. This is after talking with them a day or two ahead to confirm that the vehicle we wanted was correct. Get there to pick up vehicle and, "OH we don't have any, we will have to upgrade." Ok. The first time they charged us extra because they didn't have the car we wanted. Second time gave us free upgrade. The big problem is that the first car was not registered. The second car was the only one registered in the line of cars. All the others were expired and there was others waiting to get a car. Next time we have to rent I will not pay extra because they don't have the car I reserved and they confirm they do.

My experience with enterprise the past two days has been nothing short of a headache and a VERY stressful experience. I’ve visiting several locations and spoke with multiple people via phone, only to get told multiples things, delayed plans, nonchalant attitudes and no rental. I don’t rent cars often but this has definitely been the most stressful situation and they really do not care about their customers. I drove an hour away TWICE just to be turned around and the workers didn’t care one bit about the inconvenience at all. I was told 3 times that a regional manager would reach out and they never did!!!

I had a terrible day today that was made worse by my experience at Enterprise. After hitting an exposed manhole cover, I needed a rental car while my vehicle was being repaired. Despite my past negative experiences with Enterprise, I chose them because they were nearby. I made a reservation and arrived by Uber at the scheduled pickup time.

After checking availability online for a vehicle at your Lugoff, SC store, I went in to make a reservation and pick up a car. Despite showing availability online and a lot full of cars, I was told the vehicle we needed (and all similar ones) were not available for rental for 24 hours on Tuesday because they needed them later this week. Despite our assurance we’d be back on Wednesday, the manager didn’t want to take a chance on us not coming back on time. To be fair - I didn’t have a reservation, but you had cars on the lot and showed online availability. It appeared the branch manager simply wanted to hoard the cars for a more profitable rental.

Enterprise in Columbus Ohio Main Street location is not a place I would ever rent a car from. Number one they do not have the cars that I requested. They never followed up to get me into an appropriate vehicle. The MINIVAN they rented me had over 60000 mile and was clearly having a front end problem by the noise and the way it drove. They were rude and not polite. The vehicle that they gave me was not filled with gas. Not clean inside or out. AVOID this place at all costs in my opinion.

This review is about the people who make lost and found work. I lost my phone in the lobby at the car rental facility. I realized this as I was already through TSA and about to board my flight across country. Three people have helped me recover my missing phone. The person who found it and brought it to her supervisor, Lassanna, who then called me right away and personally walked it over to the Lost and Found Department and Marvin M. who handled it from there. He stayed in touch through the process. Got it to Fedex and watched them package it up as it was sent home to me. All three of these people were a part of recovering my valuable phone. Thank you, I appreciate your professionalism!

I am writing to express my deep dissatisfaction with the service I received from Enterprise Rent-A-Car concerning my recent rental experience. The reservation confirmation number for this rental is **. I reserved a minivan for my family's transportation needs. However, on Monday morning, I received a call from the Dirksen branch informing me that the vehicle was not available. Subsequently, I contacted customer service, and they assured me that my reservation would be transferred to the Stanford branch.

I rented a 2023 Toyota Corolla from Enterprise Rent-A-Car at their satellite office inside of Car Crafters at 600 Montano Rd NE on April 10, 2024, while my car was being repaired at Car Crafters. I returned the rental car and keys to the Car Crafters front desk on April 19, when my car was done being repaired following the approval to do so by an Enterprise representative. Despite this, I received several calls from the Enterprise branch manager, the Area Rental Manager, Stephen ** and other reps from Enterprise on June 12, 2024 – almost two months later treating me like a criminal claiming the car was missing and threatening to report it stolen and file a police report against me. I had to take time off work to file my own police report, make over 30 phone calls to research various things such as how to get the surveillance footage from Car Crafters.

Made confirmed reservations only three days in advance due to an emergency, Enterprise-Moultrie GA called less than 15 hours before pickup to inform me they have no vehicle for rental. Nothing about, we checked nearby locations and could not find a vehicle for you. No alternatives, nothing. Called National Reservations Center and they decided they could check nearby locations to see if a vehicle was available. Waiting for a call from them now. In the meantime, called Enterprise-Moultrie GA, explained the situation, the attendant (Greg) had no logical explanation for their action, put me on an extended hold and then told me he had a customer in front of him and he could call me back. Wow. I decided I had heard enough and told him, thanks and have a wonderful day.

Reserved a car 5 days in advance. The night before I was to pick up my rental I received a call that they didn't have any cars available. We discussed the meaning of RESERVATION and that this was their issue not mine. Absolutely no help from the local agent and the requested call back from corporate never occurred. "Nothing we can do..." Period. BEWARE.

We made reservations way ahead of our trip. After an 8-hour flight to Frankfurt we went to pick up the car and while we stand in line for the car I receive an e-mail that the booking is canceled. I asked them and they told us they have a right to cancel anytime and they did not have any car for us. It took us a lot of time and extra money to find an immediate replacement from another company. We recognized other customers in line that ran into the same problem being stranded without the car they had reserved!

Enterprise Car rental is no longer a good, reliable and a friendly company due to its very bad and poor customer service. Moreover, some of their employees and branch managers like the one at 2677 Bank Street, Ottawa, Ontario, is not only arrogant and unprofessional, but also full of hatred and probably racist person who insisted to make me break the law by giving me a 5 seats car while we are 6 people family. The problem she keeps telling us every single day for ten days that she does not have a large vehicle. Therefore, we should take her offer.

Terrible renting from Enterprise Branches other than airports. If you must rent go to an airport location not a mom-and-pop location, plain and simple, they are the worst. Trip to long Island ny from SC was a nightmare, 2 breakdowns, argghhh never again.

My rental car service I gotten from the Enterprise in douglasville ga on fairburn rd was immaculate! The car was pristine and my kids loved it.... The manager and team was excellent and I will be a forever customer of enterprise.... Thank y'all for a great experience.

We rented Audi in Medford airport in Oregon, and thought it had been smoked in. Given the lack of vehicles we thought we could live with it. 40 miles down the road we found that the transmission was jerky, usb ports did not work and the radio went from normal volume to extra loud without touching any controls. Possessed? Maybe. Horrible service? ABSOLUTELY! We followed Enterprise's instructions and they promised to have a replacement up highway 101 in Northbend. We stopped in and they had nothing available. I said, "what happened, you told us you had something available," the guy at the counter responded, "they always say that." SERIOUSLY! Thank you Enterprise, we are on vacation and will keep driving north on the 101. Hopefully we won't break down. I couldn't give you less than one star or I would.

I rented a car to drive my kids and I to Florida to celebrate my son's graduation. Not only was my rental an hour late for pick up, making us delayed on all of traveling but the car they offered me not only had a huge Crack down the windshield directly in the vision of the driver but also a Crack that ran across the passenger's line of vision. I explained I was NOT happy with traveling that far with a damaged windshield and that I was very angry that it was late from my original pick up time. I was told there was nothing they could do, this was the only car available so I either took it or wait around for another available car. Mind you there were 2 customers waiting behind me who didn't have rentals at all despite their reservations and pick up times. I was told they do no in store discount or compensation.

I recently had a deeply frustrating experience with Enterprise Car Rental’s customer support. I was given false information and lied to about securing a rental car. The representative assured me they would call the airport location, only for me to find out that the airport doesn't even have phones for such calls. To make matters worse, when I turned to Enterprise's roadside assistance for help, the person I spoke to seemed completely uninterested in resolving my issue. The call ended abruptly, making me feel like they had simply had enough of me and decided to hang up.

Just read my story and then make your own decision. I made reservation a good 2 weeks before my date needed the car, and believe it or not NO CAR IN THIS LOCATION!!! This is what the manager told me!! I saw there a compact SUV but he told me as I only booked a small car he cannot give it to me, only if I pay 80 dollars more. Don't forget this was already a half hour after reservation time. Ok still not so bad but I'm not finished, keep reading.

Broke a tail light and had to pay for it. Totally ok. But the manager was horrible to communicate with and I called them for 5 weeks straight before I ever got a bill from them. They also charged me for bodywork that was not included in the damage report. Poor customer service. Will not go back here.

Updated on 6/11/2024: After my initial review, I got a response asking me to send more details to review@em.com. I sent all the requested information, including my contact details, reservation number, and a detailed account of my experience. But guess what? No response. No resolution. It feels like they only pretend to care about their customers.

I rented a car from Enterprise in San Luis Obispo after having a collision. The people were friendly and very helpful. They went out of their way to get a car that I was felt comfortable driving. They made me feel like a valued customer. I HIGHLY RECOMMEND THIS AGENCY.

I was returning from Europe. Had be in flight for 8 hrs and was tired. Just wanted to get a car to get me home. Had reserved ahead. Took 10 min to get to Enterprise, 15 min to get a car & sign paperwork which I signed online and was brought a car that appeared to have had a drink spilled all over the front passenger door. I was so tired that I did not realize this until I was driving home. I returned the car the next morning and explained to the Rep there that this was not something I did. He offered no concern. Since I was charged a huge amount I was not happy to not even get a clean car.

My experience with renting a car with Enterprise is always great!!! Shout outs to Janeice, Matthew and Jake for their awesome customer service. The conversation, the positive energy and the love they show everytime I rent a car!!! I recommend Enterprise to anybody especially at the Fayetteville Rd in Raleigh location!!! Keep up the great work guys.

Let me start off by saying I have been renting with Enterprise for the last ten years. What started out as a great deal, now has turned into a disaster. They sold half their cars during Covid and not will take anyone's reservation without any guarantee that you will have a car when you show up. Today was a perfect example. I rented online Tuesday evening, checked in Wednesday during the early afternoon to make sure they would have a car that I needed at 8:00 am. The agent took my insurance card and processed it to speed up service on Thursday morning.

I rented a car for one day from Enterprise and Bensalem Pa and returned it to Glenside PA the very next day. It was called a pickup. No one informed anybody that there was a fee for this. My one day car rental which was $85.15. Had a $108 tacked on to it for pickup. Here's the thing though. I dropped it off. So if you want to get ripped off go to Enterprise. I did talk to the people at the a store. They said they didn't even know that that was being done. That was done by corporate. So I would say probably start getting a Better Business Bureau involved. My credit card company is going to dispute it. And I may look at starting a class action suit against them. And if I could give them no stars I would have.

Enterprise staff on Covington Hwy Decatur, Ga are great! Brenae, Joshua & (please forgive me) there are 2 other female associates that are very helpful. I've rented twice from the facility within the last 2 months and although they stay very busy I must say Brenae hasn't fallen short of being professional and making sure I get my vehicle in a timely manner. I do feel they need a little more help with the amount of customers that comes through but again the staff seems to do an impeccable job with handling the situation with a pleasant respectable attitude which makes it a little less stressful having to wait. For me a pleasant attitude goes a long way & for that alone I will continue to rent from the Covington Hwy location. Thanks Brenae, Joshua & the other crew for being great!

When I went to pick my rental up. I was told the only one they had was a Chevy Spark, although, I watched them take one of the 2 returns, into the back to have it cleaned. I told them the area I would be working, which was in the mountains of North Carolina. I even asked if there maybe was something that would be available later in the day. Of course, they told me nothing was scheduled to return. I had no choice, I had to be there the next day. But, they did tell me I could return the car Monday, to trade it for something else if I wanted. Which I reminded them I will be out of state for work for 2 weeks and wouldn't be in the area.

My wife and I rented a car at the Austin, Texas Airport on May 21, 2024. We headed out to our destination 5 hours away. About 25 miles on our way, we realize that the car's registration had expired. Called Customer Service and they said find a Enterprise Location to switch cars. Went 20 miles out of our way to the nearest to find out they had no cars (or at least that what they said). Drove another 15 miles out of the way and they had one… Very dirty with no gas…. Refused to give me a clean one in better condition. Had to argue with her to get the car filled with gas.

This place has got to be the worst!!! I rent from the High Point NC location, and ended up having a flat tire, called them and they told me where to take it, took it there and ended up having to wait 2 days for an approval, which was 2 days I couldn’t ride around on a donut tire. Called customer service and they basically said it was my problem not theirs! I hate this place, would not recommend it to my worst enemy!! Never again, Enterprise you suck badly!!!

I had my vehicle totaled by another individual, my insurance company referred me to Enterprise rental company. They were very friendly, helped me with the type of vehicle I needed for my lifestyle and job. Definitely will recommend this company to anyone who needs a rental in a emergency situation like I was in

I have been going to Enterprise FOR YEARS! My daughter travels for AAU basketball and I make a rental purchase every weekend for the trips. Last year was GREAT! Everything was ready when I arrived to the branch, no hassles, etc. However, 23311 Farm to Market 1093, Richmond, Tx. 4406 has new management and staff. **, (manager) is TERRIBLE! The cars are now DIRTY on the inside, not ready on time, (or not at all). I've had FOUR back to back horrible experiences with this branch since April! This is only MAY!!! They rented me a car with an EXPIRED STICKER, (which my husband got pulled over for), was very RUDE and UNPROFESSIONAL when asked for feedback, (I assume he did not like being advised to check the vehicles that he's assigning to customers).

THE 800 NUMBER BLUES! (2) Three strikes. Twice I have reserve a car with the 800 number. And twice then reserve a car that the local franchise did not have. The ones working from home with the 800 number do not know what cars are at the local branch. I say on that note call your local car lot.

I had a reservation **, Friday early I called to see it was possible change the pickup location, the first call I did a lady answer the phone. I ask her it was possible change the location, same area, from 28355 W Ten Blvd, Katy, Texas, 77493, to the auto nation for in Katy too. She said she made it, but I kept seeing the same original location where first I made the reservation. I called again, and a guy answer the phone a told me of I want to move it, I need to pay extra. finally, I decided not paid, and pick up the car in the original place. 28355 W Ten Blvd, Katy, Texas, 77493.

I reserved a car online. As I was on my way to pick up the car, they called me and said the car was not available and they would need to charge me more. I was ten minutes away from their location and had no other options at that point. I feel if the car I had reserved was not available, they should have provided the next available car for the same price. I have used Enterprise many times before, and until this event was my 'go to' place for car rentals. Next time, they will not be on my list to select.

Today, May 21, 2024, I had a day from hell with the Enterprise Denver International Airport location! We encountered racism and discrimination from Brandon (supervisor). Octavio ** had a reservation (**), and Brandon took Octavio's driver's license to the office and came back and said it was "red" which means he could not rent him a vehicle. I know Octavio's license is valid and he does his income taxes like any other U.S. citizen. He has a decent, honest job. He has rented vehicles in the past. I did not get a valid clear explanation of the refusal. When Elser ** tried to rent a car, Brandon said his account was "red" as well, but with NO VALID EXPLANATION or reasoning. My husband is a U.S. Citizen and has a valid Colorado driver's license.

I rented a four-year old car that had dings and scrapes before I took possession of it. A month after I returned the car, I found out from my insurance company that Enterprise is trying to blame me for one of the small scrapes and is wanting $1040. My deductible is $1000, so that’s what I would have to come up with. I luckily photographed any significant damage and I hope it will be enough. This company is crooked. I will never give them my business again. If you do rent from them, I feel sorry for you and make sure you document every bit of damage no matter how small. I rarely write negative reviews, but I now hate Enterprise and will tell everyone I can how evil they are.

In mid April I reserved a premium suv for May, 4th thru May, 5th for a prom of 7 teenagers, at the Carriage loop location in Olympia, Washington. Enterprise call me on the May, 3rd in the morning claiming that they where sold out. That could they interest me in something smaller, I explained I have 7 kids. That it was not an option. He keep apologizing to no avail. I tried other agencies just to keep running into a wall.

Oh my goodness. Talk about horrible experience and service. We arrived at the desk to get our car and were told that 'our message says that we cannot rent to you'. 6 weeks earlier we had an absolute confirmation which we showed the guy at the desk. It did not matter. He didn't know why. Nothing was mentioned in their message. So my husband had to put the rental in his name but since it was now a last-minute rental, it cost almost double the amount. Within a short time, we got a flat tire; had to wait in a train station for hours for a new car. And guess what?? The next morning, the Ev system died completely. Waited for a tow truck for an hour/had to walk miles to a train station to further discussion. Lost two entire days of our vacation. Did Enterprise help? No. I will never ever rent from this company again and neither should anyone else!

I was referred to Enterprise by my insurance agent while my car was being repaired. I called with the aide of my family all of the neighborhood locations who stated they had no cars. I called the airport and of course they had cars and my claim in the computer. Well there was nothing on the website or in the phone call that said the Memphis international airport does not accept insurance claim. It was not until I returned the vehicle that I their policy was made known. Is it training or volume of calls etc. that makes their customer service so awful? Well I it has to be both to create a system this bad.

Dirty vehicles with mechanical issues, poor customer service and lack of management training. Unsafe lot conditions. This location has a very high turnover rate. The quality of service is inconsistent. They tend to leave their reservation system open on vehicles they do not have and then make no adjustments for your inconvenience. Not a service worthy of military veterans. Vets go elsewhere to receive the service and quality product you deserve. Enterprise Rent-A-Car, 4602 W Gandy Blvd,

My insurance company made a reservation for me. I called and asked for a Nissan Rogue. Arrived, and no Rogue. Wound up with a Chevy Equinox. Driving position actually painful. Asked for help. Told that they had a Rogue but close to closing time. No worries, they would hold it for the morning. Called in the morning, oops, they “had to rent it”. Clearly, can’t trust what they tell you.

Enterprise in Sydney NS (Grand Lake Rd) showed complete patience and compassion while resolving my issue and even when they came up with an extremely fair resolution, they asked me if I thought that was fair enough. They are professional, caring and deserve recognition for going above and beyond to please their customers. Many thanks for all they do!

Enterprise Car Rental is helpful, reasonably priced and efficient in setting up our rental. I recommend this agency without hesitation for vehicle rentals. Each person we’ve dealt with there has been friendly, a good communicator and quick to respond to special requests.

If I could give lower than a 1, I would. Both my wife and I rented a car from Enterprise recently. Her car was delivered with a warning on the dash board that both rear tires needed sit. Mine came with a warning on the dash that battery in the key needed replacing. I checked in both keys had a low battery, so I replaced one. They are too lazy to turn the car on and check for dashboard readings or see them and too lazy to fix the problem. Either way it's terrible customer service to deliver cars with easily visible problems.

Had a vehicle in the shop for a repair. The insurance company stated they had a contract with Enterprise to provide us a vehicle while ours was in the shop. Called this morning about a rental and Abbie said she would work on finding us a car. Here we are at 130 and no one has called me back. Then when you call the office the phone just rings, then you get a message stating that you are being forwarded to the next closest location. The phone rings again, and the next message you get is that no one is available to take your call and then the call disconnects. This is not the first time I have had a reservation with enterprise only to be told they did not have a car available. It is frustrating to do business with this company.

I rented a 15 passenger van from Enterprise rent a car in Memphis, Tenn. I reserved it April 4, 2024 to pick up May 4, 2024 for a family member graduation. We traveled from California to Memphis and was to make the drive from Memphis to Chattanooga for the graduation, the pickup time was at 9 am on the 4th. When a departing time of 10 am to travel 5 hours to the destination, while en route to pick the van up, I got a call from the site manager stating that they had rented my van to a Memphis in May event, and that there was no more vans available and there was nothing he could do.

Where to start. Made reservations for 1day rental from the airport, everything went well, even called to make sure my reservation was ok. I had my disabled daughter with me and wanted to be safe cause my flight was in later. When I got there, was told they can't rent to me cause I don't have a major credit card. I told them then why did I just rented one last month and why wasn't I told when I made the reservation. I called customer service, was upset crying as I didn't have another choice cause everything was closed for them to hang up on me. When I was crying upset. I was told they change the policy on April after my reservation was done. I spend 250.00 for a Uber. I have asked for a manager, no response. I'm so upset at this time when they easily could have set me up with one of their outside company. I'm disgusted on how much compensation they have.

Rented the car from them back in 2016. Lost a key fob. Had purchased whole car insurance from them. They denied the key fob and said that I had to pay it when I had full coverage. Came to find out I was put on the do not rent list. Was told I had to pay the fob $235 before I could rent a car and once I paid that I would be able to rent. I called the number they gave me, pay the 235, call back and they said I was on the permanent do not rent list after they lied to me to me to pay the 235 which was covered by insurance in the first place. Very dishonest and horrible company. Renter beware.

I used the services from Enterprise Rent-A-Car last year (2023) because of its popularity, but I returned to them recently in May 2024 because of my excellent experience with them last time. Also, like last time, their services were over the top. They are very professional and enthusiastic people. They have the patience to answer all the queries that the customer has. Me and my husband are extremely satisfied. Thanks to the staff: Shane, Mehraj, and Prijin at the Sydney, Nova Scotia location. We highly recommend this company for renting cars.

Located on North Las Vegas Craig Rd., 700 E Craig Rd, North Las Vegas, Las Vegas, They moved to the new location and a new manager. After renting on 5 other occasions I rented a car and they pulled the bate and switch scam and then upon return, tried to charge me a 200.00 upcharge for a deep cleaning on a spotless car! Even the guy who does the cleaning said the car was spotless. I called customer service 15 times went through the story and nobody called me back. Finally, a rep told me they would not call back and I most likely won't get my refund. They owe me 98.00 overcharge! Scam, beware if they got your card, they charge what they want. The worst customer service! If I could give a minus 5 stars I would!

Enterprise has lost its customer service. They were once one of the most reliable companies in America. Their business model has changed. I can tell. I’m sure they have cut jobs and replaced those jobs with new business processes.

Enterprise is an absolutely joke. I arrived at 1pm to pick up my car only to be told it’s not available for another hour. I subsequently discovered that one of the staff Ali, had used the vehicle to go to his mosque for the 1pm to 2pm Friday pray session. I paid Uber £10 to get to the depo and had to pay another £10 to go home, I would have told Enterprise to shove the car where the sun don’t shine but then I needed the vehicle to take my kids camping. We arrived 3 hours late to our camp site due to this fool. I have another vehicle booked for mid May I will be cancelling. Enterprise can go to Hell!

So wish I could give a zero star rating! On 3/31 I made a reservation for 4/19 11am for a minivan at the Festus, MO. location. On 4/15 I received a call from Haley to confirm and tell me there would be a deposit made to my card at time of pickup. On 4/19 10am Haley called to say they didn't have a minivan for me and asked if I would consider an alternate vehicle. I said, "Sure." I preferred a minivan or a vehicle comparable in size/storage/seating. She explained she would have to call other locations & get back to me. I had to call her back for updates multiple times. I asked, "How can you call someone 1hr before they're supposed to pickup a vehicle reserved 3 weeks prior just to say we don't have your vehicle?"

Worst business ever. You fill out a reservation, you call and make a reservation and they tell you they got a truck. You drive an hour and when you get there they ain't got a truck so you waste your time and I've did it on multiple occasions

I work for the federal government and am required to rent the most cost effective option when on official travel. As such, this rental was for a very small economy car at Hobbs, NM requiring a drive of over an hour through the desert to Artesia. There is one podium in Hobbs and really no options; however, the Enterprise representative was a nice young man. I walked to the car and was a bit taken aback when my luggage would not fit in the boot, but since I was solo, the back seat worked. The vehicle was a mess. It had only 27K miles on it so I was optimistic, but I should have followed my instincts and returned to the counter to ask for a different car. Both tires on the passenger side of the car were missing their hubcaps and there was a large scuff on the bumper. The drivers front bumper was popped, and all of the windows were filthy. In my head I was thinking low miles and there are other cars in the lot so I guess this one must be ok to rent.

For a number of years I have made use of Enterprise. But over the last three years I have been making use of the Lauderhill branch, at 4917 N University, extensively to temporarily support my fleet for weeks on end. I keep returning not because Enterprise offers the best or less expensive deals in town, but because the staff are 1. Very professional, warm, and enthusiastic. 2. Have been very helpful and always do their best to provide the type of vehicle I need. 3. Their smiles and friendly attitude and non invasive conversation are a breathe of fresh air. The vehicles are always clean, and immaculate condition.

Terrible!!!! Requested a truck originally because I’m moving and needed to move things with. Went to pick up my “reserved truck” and got a SUV. Promised the next day I would get a truck no problem. Long story short it’s been over a week now. I’ve changed two different vehicles and still don’t have a truck. It’s pathetic. I wouldn’t rent from Enterprise ever again. I’ve talked to customer service. I’ve talked to two different stores. I’ve been running around. I’ve wasted a ton of gas on these people. Do not rent from these people. They don’t Care about the customer.

BEWARE, Enterprise doesn't stand behind anything they do. Our car was totaled by an Enterprise rental car, rented through a corporate credit card. They are stonewalling us and we've been unable to get the information needed to file a claim. The rental car ran a red light, hit our vehicle then ran and abandoned the car. Our insurance and us have been unable to obtain ANY information from Enterprise regarding the at fault party. Stay away from this unscrupulous company!! Have been getting the run around since 4/7/24.

This review is in particular to the Woodbridge, VA office and dealing with the "Manager" Hannah **. Had a reservation Ms. ** could not verify the vehicle was there or ready. She was extremely rude and condescending. We had a tight connection and when asked if the car would be available soon - we got a snorty reply of she did know. The waiting room had multiple customers waiting for their reserved cars with very poor service. Do not recommend this location and I am trying to understand how Manager ** can represent leadership in Enterprise with the way she treated all the customers in line. Horrible.

After writing a review I received an email a day later saying that I was issued a full refund. I am glad I got my money back but I was also lucky that I had proof that I did not damage the vehicle. If I wouldn’t have had this evidence I would have been out almost $500 because this company failed to inspect their vehicles properly after the last user used it or even worse, is making money off of people for the same damages over and over (unless someone can prove otherwise).

I waited for 3 hours to get a car at the Waterloo, Weber location. It is not the employee's fault, but rather the larger booking system that Enterprise has in place that overwhelms the employees. I was waiting on a car for an insurance claim with RBC insurance. I waited in line for an hour after my insurance company made the booking for me only to have no car available. I left for an hour and waited at a Tim Hortons only to have to wait another hour in line before I eventually got a car. What a frustrating and stressful experience. Half of my day was totally wasted.

I book through the phone, told the person all my info that I be using a debit/ bank card and that I live out of state where I’m trying to go. They said fine, did the booking. I go to pick up the car and they said my bank card won’t work, has to be a credit card and I can’t rent since my license is from a different state where I was trying to deliver the car at I would be renting. So I was stuck trying to figure out another way after I thought I had everything figured out

Awful customer service. Reserved a premium SUV weeks ago and went to pick it up and they gave to someone else. I leave for my trip in 8 hours with no vehicle. Basically told me oh well. Will never reserve a car with them again. Beaufort SC store!

Matt at Enterprise Rental Services in Royal Oak, Michigan, deserves every bit of praise! From start to finish, he provided impeccable service, ensuring my rental experience was seamless and stress-free. His professionalism, efficiency, and friendliness were truly remarkable. I highly recommend Enterprise in Royal Oak, especially with Matt leading the team!

Had a bad experience with Enterprise in Little Rock. My mother is not big on credit card. So when I made reservations for her I asked several times what I need and what is required. She told me. Everything looks good until we got there. Now they wanted a major card instead of card connect to her bank. The guy at the counter said we get this all the time. My question is why no plans or signs?

Left stranded an hour away from home because of the 40% authorized overbooking policy despite my confirmed reservation resulting in a total of $150 on Lyft rides! Poor communication between counter & booking.

After posting this and other reviews Enterprise got back to me and made things right. They gave me a 4 day free rental for my inconveniences to use at any time in the next year and promised to look into how they can handle customer service better when they do not have a contact number directly at either site. This is not common at all Enterprise airport rentals. However, it is the system in place at Miami and Ft. Lauderdale.

My wife made a reservation through her company as they include a damage waiver with all rentals. At the counter she decided to add me as a driver as she was not feeling well. The moron at the counter switched the reservation to my name, thus eliminating the insurance on the car. Of course she damages the car. They are now saying I owe them $1500! I didn't make the reservation, I didn't rent the car. Due to an idiot at the counter I'm now on the hook for the damage!?

We rented a car through Enterprise located at the Paris Hotel in Vegas twice. The gentlemen working were friendly & professional. Explained everything & helped us with questions. The 2nd time we rented, we were commuting six hrs round trip. When we stop for gas we noticed one of the tires had a bubble (raised area) on the tire wall. We called the employee who rented us the car. He was concerned, asked our specific location, directed us to another enterprise on our route that detoured us off our route by 10 minutes.

Do not rent from Enterprise at 9405 Lanham Severn Road Seabrook MD. I went to pick up a rental. The tags/registration was dead. When they switched to another vehicle they wanted to charge me more. The manager goes on to tell me it's my fault I should have called to make sure it was available. Absolutely the worst customer service.

Enterprise robbed my disabled husband, we called, made multiple claims, were waiting on a manager call, nothing has been done. We will be contacting a lawyer to further assist us. We have both been harassed, hung up, mocked, treated like shit, robbed, lied to and lied about. This company is very evil.

I had rented a sedan compact car 2 days after we had a car accident. I had a citation ticket with that rental due to cleaning street. After like 21 days they emailed me about the citation saying will pay it from my credit card on file. I received the email at night (they sent me same day in the afternoon). The citation fee is $65.0 plus admin processing fee in their part $25. $85 total. I was paying it the morning after to get rid of their own admin fee, but I couldn't pay it anymore because they just paid it. When I called them, that was it. Why the heck they did not give me an ample time to pay it myself. Only couple of hours after I received their email they paid it.

I would not rent from them again. I was charged $276 for towing after I was told I wouldn't be charged. The car was faulty and I was only 10 minutes from where I rented the car (Punta Gorda Airport). Instead of bringing me another car, I had to wait over 5 hrs for the tow truck and then had to take an Uber to the airport to get another vehicle. I lost a day of vacation. The manager at the facility was not very nice or understanding. I contacted customer service 3 times and was told a manager would get back to me and no one ever did. I even sent an email to a VP of customer relations with no response - terrible customer service. They don't care!

N. Nebraska Avenue, Tampa FL: If I could give a ZERO to this location I would. I had a confirmed reservation and when I arrived at 7:45 am at this downtown, unsafe-looking location, I was not allowed to walk inside until 8:01 despite the doors being unlocked. I was then told that despite my confirmed reservation - they had no cars and I could be put on a WAITING list. There was no apology or explanation, nor did they try to contact me that there was no car available. There was no attempt or interest in trying to help me in any way. Stay AWAY from this shady location.

I went to pickup a car my insurance company setup for me at Enterprise in Hyattsville, MD.. The girl at the desk would not give me a car because my driver license had a crack it the plastic of the fully intact license that was clearly legible and obviously legitimate. The damage could not be seen in any photo copy they needed to make. The reason given was it was against company policy to take a license with a tear. When I called cooperate headquarters as to what the policy might be I was told they support whatever the agent said. Now I have to get a ride to Hertz which is further away and waste another 2 hours because of this absurd companies behavior and lack of any effort to service a paying customer. Never again for me. If they do this level crazy of a crack in the plastic of a license where would I be if I needed help with something real?

My son had to have a rental due to an accident. They told him he could continue to rent that vehicle past the turn in date. I called them for a different issue and they told me something different. Once we got up there, they told us something different again. Then, after we turned the car in, they blocked our numbers. Very unprofessional! I wouldn't recommend them to my dog.

Rented a car in Las Vegas. Went to pick up the car, and the location would not release the car without a passport. None of my documents indicated that I had to provide my passport. I had my insurance, driver's license, and credit card with me. I was told that this location would pick me up and drop me off for free. When I requested this service, it was denied due to lack of staff. I had to utilize Uber to get from the resort to Enterprise. All of this created 4 Uber trips at my cost. It would have been much cheaper in the long run to use the rental company offered in the resort. When I complained to Enterprise, they could only say sorry. Very poor customer service. I will do my best to avoid using Enterprise in the future.

I went to Harry Reid airport center and had one of the worst experiences. They charged me a fortune and got me the worst experiences both with my reservation, check in and now standing in a long line. It's utterly pathetic!!!

We were helped by Stephen ** in the Downey location, and we would just like to say he was very professional and had great customer service with assisting us for our rental! Everybody was so friendly and helpful and I definitely recommend going to this location and definitely being helped by Stephen! 10/10!

Rented a SUV in Roatan, the car had terrible tires with low tread and cracks in the rubber. The roads on the island are very rough and rocky. Lots of unpreventable wear and tear. When we returned the SUV they said the tire had a piece of torn tread and blamed us. The tires were bad to begin with, but it's a nice scam to charge more because we have no way of proving the mark was already there when we got the SUV. And if it wasn't, had they had good tires on the SUV to begin with it never would have happened. We did minimal driving while we were in the island.

I rented a car March 29th 2024 and as soon as I got the car they said, "Oh we’re going to add $300 security deposit." They told me that while I’m in the car swiping my card. I don’t rent cars so this is like my second time ever renting a car. Soon as I drove I noticed something was wrong with the steering but I figured you know what I have a S class Mercedes-Benz so maybe this is a RAV4 and it rides rougher the steering wheel winds up locking up on me and I cannot turn the steering wheel, I called them. They told me I can bring the truck back. I said this car is not safe then I started doing some Google reviews and I’m alarmed at how many cars they let get rented that are not maintained properly. Very scary situation.

I always get.my car rentals from Enterprise. MacKenzie and Sam are top notch. This time I was put into a Nissan, and after driving it I took it back, the drum or brake was not sounding swift. They were closed but took care of me. MacKenzie made sure I was happy. Shout out to all of you.

I was hit by uninsured driver /not included in the insurance of his mother’s car he was driving / while driving Enterprise rental car. 6 months later I was presented with $2300 judgement for damages. The clerk let the guilty party go unscathed charging me, senior disabled low income judgement proof. They are saying that the guilty party is not responding, so in violation of Federal & State laws they are charging me with the damages because after one call the culprit would not answer the phone.

When I expressed my disappointment to the manager at the Capital Blvd in Raleigh location that the car was dirty inside and out the manager offered to clean it. When I explained I had to leave because I had a medical appointment she continued pushing at me about cleaning it. I declined because of my need to leave. She started to berate me and threatened to take me back to the car repair shop and not rent to me. I asked her to stop several times but she continued to go at me. Finally she handed me the keys and walked away. When I asked her name she would not give it to me. Needless to say I was shaken by this poor experience.

Very disappointed. First off lady was rude and why have a website where you can book reservations but doesn't hold up plus charge 300? I am an influencer. Going make sure no one uses this company. Had a important meeting and wasn't able get the vehicle cause Enterprise failed to inform me all documents to bring plus the people are really unprofessional and wasn't trying to help. Felt like I was being rushed and profile cause the way I dressed. Felt very uncomfortable. Would not recommend the Lawrenceburg location at all.

The young men at YQG today March 26th were so hospitable. The men were so helpful with all of our questions, being new to rental cars. Two thumbs up for these men at the Enterprise counter at Windsor Airport. Thank you, The **.

I'm not happy with Enterprise at all. I reserved a truck specifically because I had to go to my mom's old house and get the remainder of her items before we turn it over to the new owners. Enterprise called me on March 22nd to confirm my rental of a truck and assured me I would have a truck. I arrived to pick up the truck before making the 70 mile trip to my mom's house. I was informed that I didn't get a truck after all because they didn't have one and haven't in weeks. Instead they gave me a Mitsubishi Outlander. I was not able to get what I needed to in the sun and will have to make multiple trips. The while point of my reserving a truck was so that I could make 1 trip at 140 miles round trip instead of 240 miles. I am severely pissed off about the lack of getting me what I reserved and confirmed. If I had know a truck wasn't an option even though it was confirmed I would have gone to Hertz.

On March 19, 2024 me and father rent a vehicle from the Hope Mills, NC location (have been dealing with this particular location for years) the staff here is amazing, they really do go above and beyond their customers. However the corporate department of Enterprise sucks and needs more training. On March 20, 2024 I was in traffic situations where the car got towed, upon trying retrieve the car from the towing company, I was told to call Enterprise to get them to give us authorizations to have the car released back to us.

My credit card had a problem so I asked if I could be driven five minutes away to my home to get another one. This was after an hour of trying--I've used them many times before and also waiting for a long-delayed vehicle to be brought back then cleaned (I had rung the branch before and they misled me by saying the vehicle was ready). Anyway, I was eventually--after another half hour wait driven back but at the last minute the driver swung away and did not take me back to the branch on the instructions of the manager--The reason for which I do not know. I was left open-jawed with my other credit card in my hand--It had taken me 10 seconds to locate it and return to the car. Consequence? Missed medical appointment and have no vehicle for early morning procedure tomorrow. As a thirty year customer of the company, deeply disappointed. I guess I will look for another car rental place. That said, apart from this nightmare manager, I've had good experiences in the past.

I went to work 2 days after Christmas. A woman ran a stop sign. T-boned me. I was assigned to Enterprise through State Farm. We paid the one time fee for if I stain the carpet. We did this because prior to going I called. Asked if they had a car available for the case. They said yes. I get there and the Camry, was rented out to four people. We was given what they had which was a van. We agree to the one time fee for protection of the van. Two weeks later 388.00 charge, a week later 187 a week later 489 charge. We call. I asked why was I being charged and what extras. Apparently I was being charged for their screw up. We argued with them. They finally fixed it. I get the buy out offer Friday on the 8th rental extended till the 13th. I called Enterprise to see if I can keep the car for one more day to get to my doctor appointment the following day. I'm informed the van has a balance once again that my date was the 8th to return.

I had a week long family vacation planned for months. Every day was planned out accordingly. Enterprise ruined all of this from the start! The Branch I picked up the first Van a Chrysler Pacifica it was given to me dirty. Smelled like someone had hot-boxed inside the car. Reeked of weed! The car was not washed. It was like someone just dropped it off. I called the branch back and asked them if they clean their cars before renting and they said, "We sure do," and seemed surprised by what I was telling them. They ended up swapping it out for a different van a Toyota Sienna. This is important to my story.. We packed according to the space provided not knowing this was a very rare van to reserve.

Booked a rental for 10:00 am this morning. Got a call that no cars were available. Why would a company book a car and not have it available for the person who booked it. Can't get them on the phone. Connected to representative not at the location. Still waiting and no one has called and I am very upset. I'll never rent from them again.

I picked up my car at Cape Canaveral. When we got on the highway it had an awful front end shake so bad that my granddaughter asked if the tire was going to fall off. After I dropped them off at the airport we drove to St Augustine hoping it would be ok but realized we could not go the speed limit of 70 because of the shaking in the front end. We went to Enterprise in St Augustine and asked to swap it out. They didn’t seem too pleased I was leaving them this car with an issue and my husband said it probably ends a front end alignment. We ended up with a smaller car. I’ll try someone else next time.

In Enterprise they treat different the people of color. If you are an immigrant in US I would not suggest going to enterprise in Bentonville J street. I have a rental and the manager name is Adam ** who didn’t attend me but was attending every other ** at the rental office. I was waiting for almost an hour to get a rental but one ** who works there helped me through the process. The amount of disrespect they have for people of color makes me not go again to enterprise.

The car was nasty dirty, it was given to me with 3/8 tank of fuel, the smell in the car was bad. I had to use air freshener just to get in it. Then to top it all off they charged me when it was a direct bill through State Farm! When I called they still hadn’t closed out my rental AND told me it would be a week before I got my money back!!! Horrible!!! Do not ever get a car from Enterprise. It’s bad enough I had to get my car repaired from an accident, now I get taken advantage of by Enterprise.

I would give negative stars if I could. Always document your conversations with anyone from here. I had a reservation through insurance because my car was involved in a hit and run accident which has been stressful on its own. I was to drop my car off at the body shop Tues Feb 13th and my insurance company was handling the rental car w/ Enterprise because that's the only rental place in town they are approved to use.

Spoke with a woman from Enterprise the day before my pick up, who said they would wave the $400 deposit with a return flight itinerary. Get to the counter and the first guy says there's a $400 deposit for an out of state license. After I tell him I already spoke with someone that said the deposit would be waived he tells me that she doesn't work here anymore. The next woman comes over and I show her Enterprise website that clearly states the deposit will be waived with return flight itinerary. She says that's not their policy anymore. After an hour and several more people giving me more ridiculous answers I had to end up paying for a $400 deposit. The fact they had these people working there is a joke. DO NOT USE ENTERPRISE FOR CAR RENTALS. THEY LIE RIGHT TO YOUR FACE AND MORE OR LESS STEAL YOUR MONEY.

Above and Beyond Customer Service Date: 02/10/2024. Had a scheduled reservation with Enterprise. Completed the reservation, upon arriving at the rental location: Gastonia, NC, the manager greeted me with a smile. Plus, no waiting in line! The manager Vanessa L., she waited upon me with a smile and immediately assisted me with the reservation. After acquiring my information. She said, "You can pick any vehicle that you would like and plus try it out first to feel comfortable." I felt like I was a movie star receiving all the amenities. She made sure the vehicle was clean on the inside and outside. The vehicle was washed before being driven. She made sure I knew what the specific dashboard controls were and made sure I was comfortable/satisfied with the vehicle.

ON Monday 2/12/24 I made a reservation for Durango/Warm Springs location. Using 2 days' worth of free points. Which shows how much I use Enterprise to rent cars. To give a little history my last rental totaled $3700. I had the car 2 1/2 months. I value my Enterprise Plus points. Today I requested a pick up from Enterprise. I called and spoke to a rep "Ashley". I asked her, "Would it be possible to have them stop at Walgreens?" She said, "No problem." When I got picked I noticed he was driving straight to the location and passing Walgreens, I asked him to take me to Walgreens. He immediately got an attitude and said "I am going to the office." I said... "Well Ashley said you could take me." He said "OK.. I will go" and made a U-turn.

He has been so do helpful and willing to work with you and help you find any car you need at any time! He’s been the best for us. Oneonta is the place to go for the rental. Ask for Dean! The staff is so pleasant and attentive there.

Do not do business with Enterprise Rent-A-Car. I was accused of scratching their vehicle up and charged $500. Their accounting department realized the mistake and never refunded me my $500. Their employees are henchmen.

Rented a car. After driving found it would not drive a straight line. Turned it back in within an hour. They charge lanky card for a day. CC card declined charge when we disputed it. Now Enterprise demands we pay a delinquent charge. Stay far away.

My elderly mother was in a accident and totaled her car. The insurance company paid for the rental car. I called and set up the rental for her as I was handling all of the insurance and repairs. I called and set up the rental car for her and told them she does not need extra insurance as she has her own insurance policy that covers her rental. When she picked up the car they upsold her the extra insurance at $19.99 per day anyway. She is 86 years old and did not understand what she was being charged for but paid it anyway. She told me she thought it was a deposit of some sort and would get it back after the insurance company paid the bill. I called to get refund and was told they can't refund it. This was a total upsell scam for Enterprise to fatten the pocket. I am dealing with credit card company now to dispute charges.

Not enough available cars and employees don't do what they tell you they'll do. Phone calls not returned and promises made that are not kept. After explaining early Monday morning that we had nobility issues, we were assured they would keep on top of it since they were completely out of cars before noon, Not enough cars available.

I would like to inform customers to make sure the information that they give before checking out is correct. Including your phone number. I recently rented a car at the Glen Burnie Maryland Ritchie highway location and when giving my information they put in the wrong phone number. Due to this, I was charged with extra fees saying that they could not get in touch with me. However they had my email and I was not informed by via email. If this has happened to anybody else please report.

Rental for one day from O'Hare to South Bend Indiana. Car returned on the same day to South Bend but not entered into the system as returned three days later (car rental) on Friday and car check in by Enterprise on a Monday. I actually had the car returned on Friday at 4:30 pm as agreed on the contract. I have had several expedited requests with no response from O'Hare. Apparently you can not call the O'Hare Rental location (No phone!!!! Really!!!!).

Maddie ** was my Management Trainee in the car rental Division and she was very sweet and informative. She fluently described all the clauses pertaining to my rental while my own vehicle was in the body shop.

In the past, I have used Enterprise. The one time I needed to use their so called “we will pick you up scam,” it was a problem. Basically I was told that not one location in Albany County could pick me up for a reservation that my car insurance scheduled for me. Shame on you Enterprise Rent A Car. Since I could not reach corporate, I will say this out loud. I will also report this to my insurance carrier as well.

If you ever rent car from Enterprise and run into an accident without your responsibility, you will have to deal with this department (DRU) and come through all the hassles and pains of communication. All what they do is to send you damage letter and threaten to send to collection agency to impact your credit. They put it like all this is your fault, and don't care about what happens even though you are supposed not to take care the damage. I ran in to an accident in California May 2023 (The other driver who drove a RV scratched my driver-side mirror when my car was parked by the street). It was apparent that it was their fault and the other driver fully admitted, so we took a photo of damage, exchanged insurance information and quicky resolved to agreement.

My insurance company had a rent a car from Enterprise pick me up at the auto shop on 12/14/23. My car had been totaled. When their staff person checked out the car and went over it with me, he asked if I wanted additional coverages that would go through them before it went through my insurance company. I had never rented a car before and I was nervous about driving a rental due to my experience of hitting a deer, so I agreed. This staff person never informed me of what the total for those coverages would be and gave me a printed receipt before I left with the car. I had the car less that 2 weeks and when I dropped the car of on 12/27/23, the person that checked the car came in and told me that I owed them $748.58, I asked what it was for and informed him that my insurance company paid the $500.00 deductible.

Left my coat in back of vehicle and apparently it was never located. My coat was left behind 100% for a fact. Obviously the staff working there don't follow rules and I can only assume that someone is now wearing my coat. I will NEVER do business with this company ever again.

My car was stolen and my insurance sent me to Enterprise for my rental! The first 30 days went smooth! The second 30 days was not!! In a nutshell I told them exactly what my adjuster told me. The had me stay in the same car!! Told me I would not have to pay anything out of pocket. I had to fight for my deposit back which took 2 1/2 weeks to get back!! The manager lied and told me the insurance company paid them in full!! A month later they took out 523.78 out of my account! It is financial FRAUD!! When I called the store the manager basically did not care that himself, Shannon and another employee lied!! I was told by customer service that my insurance company didn’t pay taxes.

I've been a gold customer for 6+ years and this guy Darian ** got my granddaughter banned from using enterprise. He is very rude and has a nasty attitude. You've just lost some great customers over this decision me plus the three other family members with a gold membership will now be straying away and using Hertz, Sixt, etc! Save yourself the time. Go someplace else.

With our two young adult sons along for the trip, we rented a mid-sized SUV for a one-way trip from Boston area to Asheville, NC. We had great service at the Quincy, Adams Street Enterprise Rent-A-Car location, where they allowed us to rent a day earlier than reserved for a reasonable fee, and even upgraded us to a 2024 vehicle at no charge. We had a seamless experience with no hiccups on our trip. The car return at Asheville Regional Airport took mere minutes. Excellent experience. I've been a member for years, and remain appreciative of Enterprise Rent-A-Car!

I have been renting with Enterprise for over 3 months and have had minimal car issues. One time there was dried up barbecue sauce smothered all over the back seat and I reported it immediately once I noticed it. A few days ago I noticed the drivers seat getting stuck on the track so once again I reported it immediately. I drove the rental to Enterprise and the regional manager there, Mark **, was there and told me to just take the car and we would handle the situation when I return the vehicle.

My rental car experience started off TERRIBLE! But, the customer service was impeccable. I received my rental car on 11/21/23 and returned it on 12/20/23. As we were walking up to the vehicle, I should have noticed the open windows. After looking over the outside, I signed the paperwork and jumped in. I noticed a foul smell masked in Febreze. I was in a hurry to meet my kids, so I took off. On the way to meet them, I started getting a headache and feeling nauseous. When my kids came up to the car, they all covered the noses and moved away. I asked them what do they smell? They immediately said vomit. None of them wanted to get in the car with me.

I rented a car in England in October and I'm still trying to get issues resolved. There was damage to a tire, which we accepted, once they took a month to send a picture with proof, but they also charged us 60 pounds for administrative costs, which was not listed on the document we initialed that had other possible costs. They have also billed us 35 pounds administrative fee for a parking ticket we received for parking in a hotel parking lot where we were told to park. We are still fighting that cost but they have still charged us. They also charged us $25.81 and have not as yet told us what the charge was for. This has been a nightmare. I would never rent from them again.

I rented a car in Chamblee, GA (Nov 28-29) for a 24 hr period while my car was being repaired. Went shopping, went out to dinner, and returned the car first thing in the morning. The agent took a look at the car and said I had damaged a piece of plastic on the bumper. I responded that I had no knowledge of any damage. He reminded me that I looked at the vehicle before leaving and did not bring it to his attention. I told him that you have to lean over to see the plastic in question, molded into the bumper. It is a reflector. He then told me he could show me pictures of the vehicle that would show the damage was not there when I left. After 45 minutes of waiting, he could not come up with any pictures. He said I would be contacted by Damage Recovery. I told him that since he could not produce any pictures proving the car was intact, I should not be held liable. I am a retired Forensic Engineer and laid out the following scenario:

My vehicle was T-boned by an Enterprise rental car driver. I reported the claim, only for them to constantly transfer me to different departments with no one to help me. After a week of waiting for a call back, I spoke with several people to get the name and phone number to an adjuster. Only for my calls to go to voicemail and emails to a fake email address (the message comes back as undeliverable). The Enterprise rental car driver was at fault and I just want my vehicle repaired.

My mother reserved a small SUV weeks in advance so she could visit relatives for the Christmas holiday. When we went to Enterprise to pick up it up they didn't have the vehicle instead they tried to substitute a large SUV which my mother couldn't drive. My mother got upset and wasn't able to get the rental and had to cancel her trip. To make matters even worse as we were leaving the guy who helped us had the nerve to yell happy Holidays as we walked out the door.

Start was good, I was rented an Enterprise car while my car was being repaired (paid for by USAA, their insured hit my car). I picked up the car at closing time and the rental agent was courteous and the car was clean with a full tank of gas. At the time the agent informed me that when the car was due back I would get a call. I had no idea that the initial contract was only for 3 days.

We got a car from the Brandon, Florida location 110 US-301 N TAMPA, FL 33619 that smelt like smoke, so bad it would take your breath away. I made them and corporate aware of the situation and they told us that they can't help it that people smoke in the cars. Well, we don't smoke and we don't and shouldn't been given a car that smells like ** horribly. We had to clean their car ourselves and put air fresheners in it. Something that we shouldn't have to do. I would NEVER recommend renting a car from an Enterprise, apparently, they don't care about their customers and their customer service is horrible along with their excuses.

Enterprise claims I damaged their car (wait until you see the photo). I dropped it off at Caliber who was fixing my regular car. Enterprise claims they have it on surveillance camera that it was a pristine car (beater jeep with 50k+ miles) but they wouldn’t email me surveillance photo or full rental documents from their system (you sign electronically). This minuscule dent on the roof wouldn’t have been seen during the walk around. I dropped it off at Caliber and later that day Enterprise picked it up. It could have happened at Caliber (their vendor partner).

I would give zero stars if I could. We arranged to rent a car from 5pm Friday until 5pm Sunday, and pick up from the Omaha, NE location near 90th and Maple. When we arrived to pick up the vehicle we were told it was not ready and they would call us in an hour to pick it up. We got no call, so around 6:30pm we left to see if they were ready for us to pick up the vehicle. Upon getting the car, at 7pm, we noticed they had added on an extra day and their insurance coverage, which we did not ask for. Before we could leave town we had to GO BACK to the Enterprise and inquire about our invoice. The employee said she took off the extra day and the insurance, but we would not be refunded until we returned the car. That was nearly $200 we would not have to travel with because they are unable to be transparent with what they are charging in the moment you pick up the vehicle.

Stroudsburg, PA office for Enterprise is horrible. Had me return a car (with no option of them picking it up and swapping it out) because of a manufacturer's recall. Then on the way there, a rock came up on the highway and smashed the front grill (with all the car sensors under it). They charged my credit card for the $500 deductible for MY insurance (which has already gotten interest tacked on each month) and I explained that I might pay cash, depending on how much the damage is. When I called to find out the damage amount, they told me it would be 6 to 8 weeks before they had the amount ?? OMG. Are they keeping their car out of service for 6 - 8 weeks? I doubt it.

I rented suv rav4 last Oct 26 and had accident Oct 31 and until now October 13 nobody is calling me what is the update regarding my accident claim. When I called Enterprise they transfer 3x and still they did not give me exact answer to my needs. Every time I make follow up they don't know where they will connect you. It's so frustrating. I don't want to give star but there is no option. I give one. I hope they will make their customer happy and satisfied.

It began when my insurance company sent me to them as my car was in the shop. I was not given a choice of the car, the manager chose for me. But I later found out through my insurance adjuster they constantly put insurance rentals in their most expensive rentals deliberately to make money. I had a 1000 dollar limit, so I reached this after four weeks (and my car still was not fixed). No one notified me that my limit had been reached, and I first found out about it when Enterprise charged me an additional $217 for a day's rental! I am a senior citizen living on a fixed income, and I told them I could not afford this. They said they could put me in a less expensive car, but I would have to wait until one came in.

I would have gave zero stars but you have to click at least one. 10/17 I rented a vehicle from Enterprise rental car in Glendale, WI. 5932 N Green Bay Ave Branch manager **. The vehicle I rented Which was a midsize SUV. I am currently in Milwaukee, WI. for my job which is Manheim Milwaukee where I am a photographer which enterprise holdings & TRA is one of the companies that I photographer the vehicles for my job. 11/03/23 I was working my second shift warehouse job and the service is terrible in the warehouse so I missed calls Friday and Saturday from Enterprise. Just as well as I did not know my card was off by 30 cents for the payment and the card was declined.

I made several reservations for the same car. They tell me what I needed. When I get there completely it's a different story. Bad company. Just too big. They can do what they want even if it's not written in their policy. Just evil people there.

I’ve rented cars from Ledgewood Nj branch the last 3 times and every time it has gotten worse. This last time because I have learned from previous experiences with them I asked them to call me in advance if they would not be able to fullfill my car preference. The problem is you ask to have the car ready at a designated place. They show up with no car and say, "Oh we don’t have your car but we came to pick you up to show you what we are going to give you." Then you waste about 15 min driving there, another 15 for them to bring the car around and go through the last rental motions of paperwork.

Last month my insurance made arrangements for me to rent a car at the Enterprise Rent A Car branch in New Carrolton Maryland. I received a call from Enterprise and they said that they had 2 cars available and I told them that I can take the one that's easier provided the insurance company was paying 100% of the cost. I was assured that it was. While driving the vehicle I noticed that the Oil Pressure light was coming on and it took 3 hours for someone to get back to me to let me know that the car was recently serviced and safe to drive. Fast forward a week I dropped off the car at the body shop and the next day received a call from Enterprise acknowledging receipt and saying that there was a charge of $36.12 and they are trying to stick me with the bill by crediting the unauthorized charge. I would stay away from this branch since they seem to be dishonest.

Thank you Enterprise, for not only taking care of your employees, but your customers, too. And you did an exceptional job of training Eric and Blake at your Eden Prairie, MN location. They both went the extra mile.

Over the years, I've only had excellent Customer Service experiences with Enterprise. My latest rental in Charlotte, NC was no exception. There was a glitch in my reservation (not because of Enterprise)...and Milly, Charlotte, NC, came to the rescue and with a smile, patience, professionalism and expertise to get beyond the glitch and got me on my way in a SUV that was even better than the car I had originally reserved (we were headed to Smoky Mtn National Park...she knew the Jeep SUV would be better for mountain travel). Milly was outstanding...but that what I've experienced with all the Enterprise folks.

We rented a Dodge Durango in Indiana to drive to Florida and back. On our way down, we got a flat in Florida. We were able change the tire with assistance from a local Road Ranger (Thank God!), but the tire was a temporary spare. We still had 4 hours of driving to do to get to our destination. Enterprise Roadside Assistance sent us to Gainesville Regional Airport stating they had an equivalent rental for us. Upon arriving, the Enterprise Representative stated he could clean up a mini van for us. My husband, who is driving, is 6 foot 5, and needed a larger vehicle to fit in. He asked if there was anything bigger, but the representative said a mini van was the best he could do. He asked if the vehicle had a full tank, to which we replied no.

THE BLUE POO: I made a reservation for a standard vehicle through my company's corporate account for business travel. This reservation was made more than 3 weeks in advance. When I arrived to pick up the car, I was given the choice of a compact car or a minivan because "we don't get standard-size cars very often." I was told choosing the minivan would be an extra $30 a day, so I was stuck with the compact car.

I was in an accident and took my truck to a body shop to get repaired and Enterprise was there on site. I went to get a rental and they asked for a 300.00 deposit. When I returned the car I did not receive my deposit back onto my card. The car was in better shape when I returned it than when I received it. They keep passing me off to another person when I call. This was in June. It is now October and still no phone call or money. I’ve told everyone about what they have done and do not recommend using Enterprise again.

Got overcharged $200 in Quebec City, trying to deal with customer service was like plucking teeth. Couldn't get no customer satisfaction at all and it was never fixed. Need better customer support for sure.

Disappointed! Disappointed! Disappointed!!!! 2022 Rented a 15 passenger van to get our large family from NC to FL. 24 hours prior to picking up vehicle to say no vehicle available. The good people in NC worked it out at another facility. This year same thing but I called earlier to confirm, mind you they have my cc number to hold this Van. No passenger van available, mind you. I'm moving family who are counting on me, I'm stuck with no way to transport a family group who are counting on this transportation, in this case no van due to recall. I'm sure everyone has has a story. Mine, my family is coming in from Europe and reuniting with biological mother for the first time in 60 years, exceedingly important to us! For us this is monumental. But I know you all do not care! The guy told me, "I can put you in two vans..." Well I'm one person and can only drive one at a time.

Returned rental car in same condition as received. Accused of "over spraying". Enterprise employee did not notice the so called over spraying when we walked around the car with her and unfortunately we did not either as it was low on the front bumper. We have requested rental and repair records (as suggested by a former employee) for the vehicle with no response just wanting insurance info or payment for so called "over spraying". Beware when renting a car. Buy their insurance and take pictures of every spot of the car before you drive it off their lot. Inexperience staff or just committing insurance fraud???