Enterprise Rent-A-Car Reviews

We made a reservation with Enterprise, based on the fact that they offered pick up and delivery. We confirmed with the reservation agent online that these services would be provided as long as the destinations were less than 10 miles, and we were assured of the fact that the agents had confirmed this info with the local branches. When we called the local branch the day before to confirm this, we were told that each branch had its own policies and they had no communication with reservations. They told us we had to be less than 5 miles to be picked up, and we could Uber there at our own expense. We submitted a complaint and nothing was done. It seems ridiculous that there is no communication between local branches and reservations! Enterprise says: "Family-owned." "We will pick you up when you rent a car." "We simply treat our customers the way we they should be treated." They absolutely do not live up to these claims.

Sun City Center Florida location gets 5 stars for the way they get you in and out with your rental car date 2/27/2025. Kudos to the team. Had the car for 4 days. Shuttled me over to the Gerber Collision shop to pick up my car.

I would really like to recommend this business and it's rare that I give out one star reviews, but unfortunately dealing with this rental car agency has caused more than a few headaches at this point. In November 2024, we had arranged through Carstar to rent with Enterprise Okotoks while our damaged vehicle was being repaired. My husband went to get the rental and had to wait for over an hour due to them not having any cars available except one that needed an oil change. We were told that there would be a vehicle ready, and there were no vehicles ready at the time of pick up. My husband was subsequently late for work due to the mismanagement of time and Enterprise having to do an oil change in order to free up a single vehicle.

My company set up travel for two employees and they would be out of state and arriving at different times. I spoke to Shanesha at Enterprise to make sure that we would have no problems and to ask about their policy with two drivers or adding on an additional driver. I was assured that the first driver just needed to bring the additional drivers license and could add them on at the counter when picking up the car. However, once the time came for one employee to fly back and the next one to be added we were made aware that current drivers needed to be present to add new drivers.

I WILL NEVER RENT FROM ENTERPRISE AGAIN, NOR SHOULD YOU. Two nights ago, I rented an SUV from Enterprise at the Harry Reid Airport in Las Vegas late at night. I inspected the car prior to leaving and only noticed a couple small scratches. We left and immediately started driving to Hurricane, Utah. It was late and very dark the entire drive. When we arrived at 2 AM in Utah, we immediately went to bed. The next day, I noticed there was a small crack on the windshield at the very bottom left by the VIN number. As we continue to drive the car, I noticed the crack started to grow. The crack was starting to obstruct my field of vision, making it unsafe to drive. We were out of cell phone range until 6 PM, but once we were in service again, I called the Enterprise and reported the issue to roadside assistance.

We rented a vehicle for a week in May of 2023 and drove out of the state to FL. When we picked up the vehicle, my husband and I went over every inch of the SUV with the employee. Every scratch or dent we pointed out, he showed me his Ipad with all panels of the vehicle, including the roof, marked red saying "it was accounted for" or "don't worry, it has to be bigger than a golf ball or quarter". I then SIGNED the contract on the exact Ipad that he had when we went over the vehicle.

I have rented Enterprise for years, but this year was a trial. Before I left my safe home I called the company and asked them if they accepted cards from Chime. I was told yes we do we accept them. I even told them the location I was going to and yes it was yes we accept it. So I booked a rental car in Atlanta, Georgia. I get to Georgia and I'm told no you cannot rent anything from us with that card. I then call The office number their office again and tell them what the agent at the desk was telling me. The person on the phone said. I'm so sorry but we do accept those cars.

On Friday February 14, 2025 at Enterprise Rental Car the customer service was horrible. I arrived at the GSO Highpoint Airport to rent my car only to experience a female working at the counter with a horrible attitude not providing the correct information on the rental. I noticed her nasty demeanor while I was on line waiting for assistance. When I arrived at the counter she's texting on her phone and ignoring me trying to communicate with her. She informed me she could not accept my debit card which was not the correct information. All this resulted in her threatening not to provide me with a rental car several times and then betting me that she was not going to provide me with a Rental car. "I bet you you won't get a rental car here today".

I had a terrible experience with Enterprise Rent-A-Car. The vehicle I was given was filthy on the outside, covered in black streaks, as if it hadn’t been washed in weeks. When I opened the door, I was hit with a disgusting smell that can only be described as a wet dog that had been trapped inside for days. To make matters worse, the car didn’t even have a gas cap, which is not only irresponsible but also unsafe. I expected a clean, well-maintained vehicle, but this was far from it. Extremely disappointing service – I won’t be renting from Enterprise again.

The Tinley Park IL office has very friendly and professional employees on staff. I was involved in a car collision accident that wasn't my fault and for the past or so Enterprise of Tinley Park IL had presented a very nice and well maintained 2024 Toyota Camry SE. The staff had security and background checks made and all in place and the wonderful folks of State Farm Insurance had provided me the vehicle on other party's insurance policies which was worthwhile and I am very grateful for. Keep up the great work there!

Enterprise Rent-A-Car, 7390 Woodbine Ave, Markham, Ontario. I am giving this location one star because there is no option for zero stars, which would better reflect my experience. While many reviews mention the staff as friendly and helpful, it often feels like their primary concern is getting you to purchase rental insurance, whether through your own policy or theirs. Be cautious of this shop; they engage in deceptive practices when you return your vehicle without buying insurance from them.

Rude rude rude rude. I will never rent from this horrible company again. Staff is totally incompetent, I won't even start to list all the ridiculous treatment I received. Hard to believe these people remain in business.

Very needy! Had my rental for less than a week before someone called on two separate occasions asking me if they could have their car back and if I knew when my car would be fixed. Told them to speak to the body shop not me. Leave the customer alone! They will return the car after their car is fixed.

If I could rate lower I would!!! They are the most unprofessional customer service team and people I have ever had to deal with! While I understand stuff happens but 3 hours and the response from the employee was, "Well I have been waiting and you need to wait!!!" Sorry the funeral doesn’t wait and I book this vehicle two weeks in advance.

Almost died… Negligence from a recent service… Rented a 10,000 mile Nissan Altima. Noticed a noise and shudder from front end. Called the office to share our concern and inform them we didn't think the car was safe. They said just stop up at another location in a city that was another 2 hrs away. Did not seem alarmed nor help locate a closer location. The front left wheel came off 15 minutes later while driving 70mph down the interstate. Semis swerved to miss us as we grinded to the shoulder… It was a horrible experience that could have ended very bad. Then the outsourced roadside assistance was also a nightmare.

I was hit by a driver who had rented a BMW through Enterprise. I was driving southbound on a major boulevard and she hit my passenger side door after pulling out from a hotel parking lot in a BMW. I had the right-of-way and the insurance companies ruled accordingly. Unfortunately, the driver provided a brokerage, rather than her actual insurance, to the police and it took me several hours to track down the correct information. I called Enterprise to find out if she had opted for their insurance or if she was using her own information and I was transferred to four different people who were all extremely rude and could provide no information about the accident. I eventually called the brokerage in West Virginia (accident happened in St. Louis) and sorted it all out. I regret wasting almost three hours on the phone with Enterprise representatives.

This company does nothing but rip you off as much as they possibly can. I had a VERY MINOR accident with a racoon. The damage, if you could even call it "damage" was no more than some racoon hairs stuck in the hubcap and a very small crack in the plastic fender. It was, according to 2 body shops I went to, less than a $200 fix. The so called "damage" was so minor, the representative that looked the car over upon delivery didn't even notice it until I pointed it out.

Do NOT rent from Enterprise. The local office is helpful, but the helpline is worthless. I rented a car in West Chester, PA. I put 12 miles on the car according to THEIR RECORDS (I drove the car for short trips). I got a bill FROM ENTERPRISE for toll charges IN MASSACHUSETTS. I called the helpline and escalated the issue).

This review is for the Enterprise Rent a Car at 4107 Northgate Blvd, Sacramento, CA. First let me say that I have not rented a car in 20 years, I’ve never had the need to. Last month, December 2024, someone hit my car and I had to get a rental. I have a small SUV, a Mazda CX-5. The gentleman that hit me uses Allstate Insurance and I have AAA insurance. The body shop stated that it would take two weeks to repair. Enterprise Rental is what the body shop used, therefore I had to go to Enterprise.

I rented a pickup in December in Las Vegas and I forgot something in the pickup and it came back an hour later and they told me that they couldn't show me the truck anymore because they were working on it and that I should make a claim and after two hours of waiting there, they said they had already rented it and I made the claim and they never returned the piece I forgot. I went a few days later and the truck was there without the part I forgot and they never gave it back to me in the end, they stole it

I have used Enterprise for rentals through insurance many times and was always satisfied with their service and experience. My most recent interaction with them (Lansdale branch specifically) will prevent me from ever utilizing them again. After explaining that Grange Insurance would not be covering damage insurance and the reimbursement was not going to cover a vehicle of similar size, the team at Lansdale insisted this was not the case per PA law and Title 75. They put me in a more expensive vehicle and added the damage insurance and sent me on my way, promising "they would take care of everything". Well, when Grange reimbursed them according to what I had originally told them, they passed the $365 charge for the 10 days to me.

I scheduled a rental car at the McDonough, GA branch for one week while Gerber repairs my daughter's car. Enterprise is less than one block from the Gerber office. It was really cold and the agent was asking questions that should have been asked inside, my insurance, where I work, my phone number, all of which is already on my account. Again we had to provide driver's license information in the freezing cold, when we had just provided the same information inside to the agent. Makes no sense to do this outside, when the same information was already provided to the inside agent along with my credit card.

Never rent from here. The reps are dishonest about charges. I was told the rental was covered by insurance (as I have no control over how long my car has been in the shop for an accident I didn't cause) but received an extra 90 dollar charge this morning which was more than the 80 dollar deposit I had to put down. I talked the representative and even they couldn't explain the amount of the charge. Never use this company they are a scam and I will be pursuing legal action.

Rented a car from Dallas Airport for 3 days to be dropped off at Houston Airport. We were told that since we are using a debit card (we don't use credit cards) we would have to rent for the full week until Saturday when our flight was booked from Houston. They said we cannot drop off earlier than our flight details. They charged us an arm and a leg for this and we didn't even need the car the rest of that week. I contacted Corporate about this issue and they agreed we should not have been "forced" to rent for the rest of the week but that the local branch has the final say and our refund will not be issued. They gave us a 3 day rental voucher which nowhere near covers the extra amount we had to pay and had not budgeted for.

The category car I paid for was not what I was being offered. In fact no car in the lot of available cars matched. The car category had been a reservation in advance. They were absolutely rude and angry that I knew the car was the wrong category. I did not want to accept a lower category car as the rental was part of a special event. They didn't want to credit the difference anyway. I ended up canceling the whole deal and went to SIXT who helped me get the right car immediately.

Jessica ** at Punta Gorda Airport is the most amazing employee Enterprise has in all my experience over a decade. She helped us book a one way trip in a crisis and I couldn’t be more satisfied with the experience.

I rented a full-size car from Enterprise. The car stopped working. It showed a low battery and yellow engine light came on. I called Enterprise contact number—they transferred me to roadside assistance, who sent a person from AAA to jump start the car. That did not work, and the AAA person stated that the car needs to be towed. I called Enterprise contact/roadside assistance again, this time someone from roadside group hung up on me. I called again.

From my recent experience with Enterprise, I will no longer be using their services, and I’m sharing this so others can be aware!! While driving to the airport for a business trip, my rental car started shaking on the highway. I had to pull over, and after calling a towing company, I was informed that two lug nuts were missing and all the lug nuts on all the wheels were loose. This was not only incredibly dangerous but could have resulted in a serious accident.

I have rented from ENTERPRISE for years, while my cars are being serviced, or in emergencies when I need more than my two seaters can handle. This last experience was pure H@*&. The local staff has always been professional and customer service oriented, the regional manager. What can I say. I was always taught if you didn't have anything constructive or nice to say. Then don't say it. I'M NOT SAYING IT. I was given incorrect information and placed on a no rent list for a car that was two days overdue and I live (own) a home less than 5 miles away, with an extensive history with this company (+$5000 in rentals over the years). And I bought a Cadillac from Enterprise Car sales, as well. Needless to say, there are other rental car companies. And it's too bad the local staff have to endure the idiocy of their upper management.

Essam, the Enterprise Rent-A-Car clerk at the Orlando International Airport, was very friendly and professional. He really made the beginning of the rental experience a very good one. He assisted my Sister and I with great advice and recommendations that assisted our time in the rental. Thank you Essam!

Booked a rental car for a family of 5 in October for a Christmas trip from Florida to New Jersey. Got the confirmation email immediately, but when we got there they did not have a car for us because they claim they didn't have our phone number. We booked through Expedia and they confirmed that Enterprise confirmed with them and the phone number they had was correct. We were left scrambling to find a car days before Christmas and the lady behind the counter wouldn't help us find another Enterprise that had cars available. We had to call the main office where we were told we would be put on a priority list and someone would call us back immediately. Well, Expedia immediately got us a car through Alamo, we are back from our trip and 7 days later we are still waiting on a call from Enterprise. Worst service and company, I would NEVER rent a car from them.

I picked a car from Enterprise to drive from Sacramento to SFO since it was the least expensive option. This was a one day rental, I was getting on a plane 3 hours after returning the car. When I see the bill I was charged an extra day, when I complained all they said was, "that's the details I have". There was nobody at the return location verifying anything. The sign said leave the keys in the car. This was the worst experience ever. Don't rent from them.

Don't book with Enterprise! I reserved a car several months ago and showed up to pick up the car rental. Was told that they have no cars available. Zero communication. Was told an area manager would call me back within a minutes. Never happened.

Did not want to make anything right. Reserved a car for pickup at the airport. They changed it to a different location 20 mins away on the reservation email. Called them once I noticed. Nobody wanted to help me solve the problem but rather create a new reservation and up charge me. Not happy with them at all.

I have rented from several locations. The staff at RSW airport in Fort Myers, Florida are great. Gary and Junior were super helpful in assisting me this visit on 12/14/24. BUT I also want to mention how grateful I am of KEVIN as well. On a different trip in November Kevin went above and behind helping me find the right car for me. Thanks a lot Kevin, Gary and Junior for all your patience and assistance

Today I have the absolute worst customer experience in my entire life. The clerk who was waiting on me tried sticking me in a Toyota Corolla. They clearly do not know their customers. I’ve been there on and off for years and clearly he remembered me from as recent as two weeks ago. The person was extremely rude, had annoying customer service, he was totally disrespectful saying I did not have a reservation therefore I’m stuck in their only car. I chose not to rent the vehicle and the wind up is he was super confrontational and his manager told him to leave 5 x’s and he continued being belligerent in front of his rude manager who took a call while he continued confronting me about anything I said. I told him I was handicap and it was difficult to get in the vehicle he continued to say it wasn’t his fault I did not have a reservation. He could have simply told me what type of car he was renting me with decent customer service and of course he was terrible!!!!

I had an incredibly frustrating experience with Enterprise Rental at Augusta Regional Airport, and I feel compelled to share it to warn others. I made a confirmed reservation (#**) for December 9 at 10:30 PM, only to be notified before my flight took off that they didn’t have the vehicle I reserved. They offered an SUV instead, and I agreed, thinking the matter was resolved. However, when I arrived at the counter, I was told the location had overbooked and had no vehicles left. I was stranded at the airport for almost an hour trying to arrange an Uber. The manager assured me I would be credited for the cost of the ride service, but no such refund has been issued.

Do not rent from this company. They are scammers. I rented for 1 day and are charging me 7 days rental, knowing that my dealership returned my car before the rental was to be turned in. The dealer got me the rental since there weren't any more loaner cars, so it wasn't that I went to their facility. They left me waiting over 8 hrs before picking up the damaged vehicle they rented to me and left me stranded for my dealership to pick me up since they informed they could not take me back to where I got the car from.

I rented a vehicle from Enterprise Car Rental in Cancun Mexico and upon returning the vehicle Jorge and I checked over the entire vehicle and we both signed off that there was no damage. I have the paperwork from checking the vehicle back in to support this. I was told I would receive my entire deposit back. I checked my credit card statement a few days later and realized they had charged me hundreds more claiming now that there was damage. They are scammers and untrustworthy. Do not rent from them. You can see in my picture below that the green side was from checking the car back in. It had a full tank of gas and there is no damage marked.

I reserved a vehicle for one day, returned vehicle following day. Was charged for three days. Anyone else get this treatment? I will never use Enterprise again and will tell everyone I know about the way this company steals your money.

I have been an Enterprise customer for years renting up to 8-10 times a year for business purposes, I experience I had today with what looked like a new employees, left a very bad taste in my mouth. I was late picking up about an hour, was told I was late and would have to wait until a car was returned and checked in before I could a car, first time in 5 years that I was told I had to be there at a specific time. So after dealing with Enterprise for 5 years, I am told, "Since you are late getting here we gave your car to another customer!!!" I so miss the manager and Taylor that recently left, they gave good customer service, I cancelled my reservation for this week and next as well. Goodbye Enterprise. I am done with you!!

Extremely Disappointing Service – Avoid if Possible! I’ve been a loyal Enterprise customer for over 3 years, but after my experience over Thanksgiving weekend, I won’t be using them again. I rented a car for a road trip from Georgia to Florida, and things started going wrong right away. Despite reserving a car, they didn’t have the one I wanted, which is something I’ve come to expect, though still frustrating. Halfway through the trip, the tire light came on, and I had to fill up a tire that was dangerously low at 23 PSI. It only got worse – the next day, I had a flat. Roadside assistance was helpful, but the real nightmare started with the lack of support from Enterprise.

Getting collision damage repaired, reserved an American made vehicle to keep easy access to my work, got a foreign. Made my complaint known and Doug said he would get me on, he came through with his promise but there were mechanical issues, he replaced the vehicle immediately when I notified him. During the swap I left my garage remote in the car and he tracked it down and held it for me until I was able to pick up. Enterprise and especially Doug made my visit pleasant. He needs a raise for his customer service dedication to the company. Dale **. No receipt insurance. Lain paid it.

I had a bad bad customer service in Enterprise Rent-A-Car The concierge has no additional knowledge how to serve their valued customer. Never again to come this establishment here in Prince Rupert. Not helpful at all. I will give you a zero review.

I still do not have a car. I received my rental and drove it for two days before the alternator broke. I paid for road side assistance but they were useless. After waiting 2 hours for a tow they kept sending me to locations without cars. I was assured they called ahead to guarantee inventory but two locations and 10 hours later I was without a car. I have to keep calling to remind them that I am without a car. Both locations told me they had informed headquarters that no inventory was available. I have had to pay more to accommodate the fact that I am without a car and when I ask how enterprise will make this right, the rep disconnects the phone. Horrible customer service.

Unfortunately, the car was towed that my daughter rented. Enterprise now refuses to return our personal belongings, including papers with identifying personal information and a photo album of baby pictures unless we pay. They first quoted me $475 but when I arrived to pay and pick up our belongings, they upped the price to $1450 which I frankly don’t have at the moment. They are essentially holding our belongings hostage.

I had an incredibly frustrating and disappointing experience with Enterprise Rental Cars, particularly at their Palmdale, CA, location. They gave me a car with a bad tire, and when I brought it back in, they “inspected” it and assured me it was "fine. " The next day, the tire was completely flat due to a nail that they missed. To make matters worse, they charged me for sending someone to put on the spare.

I rented a car from the Enterprise on Broadway in Oakland and they were fabulous. Great customer service, clean car, and very fair price. Jerelleen went above and beyond to get exactly what I needed. Always rent from them and look forward to more rentals in the future.

I made a reservation to rent a car at the Woodlawn Enterprise location at 6400 Security Blvd in Baltimore, MD because I knew my car needed service. While I was driving my car to the garage to drop it off, the car broke down and I needed to call a tow truck. I called Enterprise to see if they could come pick me up, but they said they did not have enough staff that day, so they couldn't. The tow truck arrived at 5:30pm and I was able to get to Enterprise at 5:50pm. They closed at 6:00pm that day.

I had three local confirmed reservations, each called me to say they had no car. They looked at other locations in my area and no rentals were available. I had to drive 83 miles, 1 hr and 20 minutes one way to be able to rent a car and I do not live in a remote area. This is crazy, what is the purpose of your business? Isn’t it to rent cars? Worst service I have seen from Enterprise. Your people were professional though.

I have never been more disgusted with a company in my life. I have rented many cars and many from Enterprise. Never again. I rented a truck from them to be picked up in Waynesville NC. I arrived and was told there was no vehicle there for me. I said, "Well why didn't anyone call me, I reserved this early this morning on my app," he said, "We emailed you." I NEVER received an email. Anyway, I was then told that I could cancel my current reservation and open a new one. A pick up in Asheville, NC. That is over 30 minutes away. So, I left. Came all the way home, 20 minutes away. I called around asking for a ride to the Airport because the ride that took me to pick up the vehicle is elderly and doesn't drive at night, My mother.

Just because we need a car we have to accept wherever.... Car without maintenance cost me time, switch cars two times. Thanks gosh, I have pics of gas gauge were not full, or they charged me more. But the big scam is they charge me with a tool and convenience fees, I do never drive by this location.

Not sure what to think about this company at this point, I rented from here several times but, every time I try to make a reservation I am asked all my information and then I never receive a call or text about being picked up to receive my rental, this is unprofessional and I feel like I am wasting my time.

I called and could not talk to anyone. I was on hold for 1 hr 42 min. People kept picking up the phone and putting it back down so you can't tell me No one could answer the phone and say anything as long as I was on hold. Very unprofessional.

I was charged an 25$ for no reason and cannot get an explanation from Enterprise Rental. I returned the rental on time. It was clean and gas tank full. I cannot get an explanation from them. I will not ever use this business again.

I have been traveling & renting vehicle for the past 38 years. This year in Ottawa area I have 8 rental for a total of more than 65 days. Enterprise generally offers good rental services with exception to Bell Corners & Palladium Services point. I strongly recommend to all customer to avoid these rental points. They do not respect their promises & will dismiss giving services on false pretense.

We rented a car for a wedding in Tennessee which when we got there to pick up the car they informed us that they didn’t have any cars available. I was able to call another location which it sent me to call center which she informed me that they had a car or an suv which rented an suv previously and they didn’t have it. Once we got to the other location they only had a little can car which was so small to put all of our luggage. This was the worst rental car experience. Never we go through them again.

I booked a SUV at your Bell Bell pa location for Saturday 10 19. When I go there They did not have my SUV which I had a confirmation booking on. Instead they said we can't GET a SUV and tried to book me into a small jeep or a small 4 door car. Then sent me to their Flourtown Pa location. There Bob the manager who booked me into a dirty Outback car with very little windshield fluid. Not sure I will ever book with Enterprise again. A unhappy customer.

I needed a pick-up to get something I purchased in Cincinnati to Columbus. I got online and made a reservation with my local Enterprise Rent-a-car location on W Fifth Ave in Columbus. The reservation was problematic online but I finally got it made. The afternoon before the 10AM rental I got a call from the W Fifth Ave branch. They did not have a truck... One might come in...maybe this and maybe that. They could not pick me up and if I drove there I would have to park on the street. None of that worked for me.

I rented an “Extended Luxury SUV” from Enterprise. Both Website and phone representative confirmed that the vehicle options were a Cadillac Escalade ESV, Lincoln Navigator L, Jeep Grand Wagoneer L (I’m looking at purchasing an Escalade or a Navigator). When I arrived - the Escalade & Navigator had been move into Enterprise's “Exotic” fleet and not available to me. I was told to contact the Exotic fleet manager to coordinate - who was not readily available. Classic bait & switch. I drove out with the Wagoneer expecting the exotic fleet manager to make it right and exchange vehicles, but that did not happen. Why anyone would think the Escalade or the Navigator are “Exotic” is baffling. I have contacted Enterprise 4 different times over a three week period, always told that I would be contacted by someone to resolve - I’m still waiting…

Cars were all dirty, had damage somewhere, smelled, noises while driving; it was like renting in a 3rd World country. I am not sure what happened to Enterprise and perhaps other car rental companies, but the sense of pride is gone.

I reserved a car for Friday at 5 pm until 12 noon on Sunday. The total on the website was for 118 dollars. They called to confirm the reservation and I was told there is an additional 300 deposit. I canceled the reservation. So why does this not appear anywhere on the website. I looked through the polices. It should show up as a charge on the total fee pages when the reservation is made. We need more car rental places In southeast Missouri.

My sister and I, both in our 70s, rented a BMW at the Camden, London office during a recent trip from the US. We were crowded off the road and damaged the car. Help from Enterprise was nonexistent. They left us sitting several hours in the car before a tow truck finally came. They did not help us get back to the office or anywhere else, they refused to rent another vehicle and left us to fend for ourselves. I would not rent from them again on a bet, nor would I suggest anyone else rent from them.

Called and made a reservation to be picked up. One hour later, nobody. Called back three times. They assured me it would be taken care of quickly. The folks clearly don't know what that means. They never called, never showed. I canceled that res and will never use them again.

My wife just let to go visit my parents for a few days - she had a reservation at Enterprise until they called us an hour ago to say that they had no cars here in Dearborn - we drove to the airport, only for Enterprise to tell us that it would be $200 MORE to rent a car from a different location - when they were the ones who cancelled the reservation. They clearly don’t need the business, so don’t use Enterprise! Now we missed church and my wife is driving her car after all, an hour later.

If you don't take insurance, they will put you at fault for previous driver's fault. Representatives tries to rush you, force you to the take their insurance and does not allow you to look the car thoroughly and they interrupt talking and they hide any issues that happened on previous rental and cover that fault from you. The way they inspect will be different before and after renting the car.

Booked a rental for a trip weeks in advance only to find out less than 48 hrs before pickup the reservation cancelled because they require another confirmation phone call 48 hrs before pickup. No notification. I was never informed of this. So be prepared to have your walking shoes if you rent from these people. I tried using the Alcoa Tn location. Completely unprofessional. Will never use this company again.

So I’m 50 and I struggle with technology daily! Even writing this review has been a process… AND I wasted a lot of time initially dealing being on hold, inconsistency and nonsense!… However! Tyson **., Layton (not sure of his last name) and the guy who brought my rental to me were and are top notch employees!! I’m not the easiest person to deal with either! These guys went above and beyond and the end result is a satisfied customer!… Great People make a business!… You are Lucky to have these folks working for you! Please thank them for helping me out during my tough time and car accident… It is appreciated!

Planned a trip to Key West for the family. Rented from Enterprise in Miami. We were given a Jeep Wagoneer to drive for the week. Very happy of their selection of the car. 3 days into the trip, the car with around 16,000 miles had a engine light come on and the car struggled to accelerate, something was definitely wrong with the car. Went to both Enterprise offices in Key West. Due to the size of the family with baby gear, we needed the large vehicle. There were no large vehicles in Key West. They offer me no solution to fix my issue, by saying I'm sorry, there is nothing they could do. I decided since it was under warranty, that I would take it to the Jeep Dealer in Key West to see if they could fix it. I lost the car for 2 days and time off my vacation.

Horrible. Lawrenceville NJ took advantage of my PTSD. I signed until 8-3 240 something kept until 8 22 due to planning issues as a result of my disability. Charged me 1400 for 3 weeks claiming it was discounted rate. UNAUTHORIZED exorbitant. Some animal Stephanie kept answering me at enterprise.com. Told me to complain at location. I did. Was told corporate would contact me due to dispute about unauthorized charges. They did not and they billed me. STAY AWAY. I have complained to AG in NJ MO. CEO does not respond. Disputed with bank and will fight to the end.

Rented a Mitsubishi mirage due to an accident as basic transportation. For the price this is a bad deal as the car had more minor damage all over than one would expect, loaded with small dents, scratches and interior damages to A/C vents. The car starts like the starter is not shielded as it is loud! The car is loud when starting out driving and the brakes squeal when slow breaking as in a parking lot or slow traffic. This car is more a rent a wreck level rental than a better company model. I would never recommend this model car as a rental and never a purchase for value. At 50 thousand miles it feels worn out to drive.

Edmonton, AB. I decided last minute to rent a car when I arrived in Edmonton, it happens. The lady that first helped me was ok but as we spoke I remembered I have limits on all my credit & debit cards as I've been compromised before (as I'm sure many have). My daily limit is $1000, when I mentioned this, she said she had to ask her manager if it could be split between two cards.

On 7/23/24, my car was totalled when an SUV ran a stop sign in the Gilbert Az Motorplex. After speaking with my insurance company, I went directly to Enterprise to rent a car. During a walk around the car before taking possession, I pointed out a few scratches (no photos were taken, my first mistake). I signed the contract before reading it thoroughly (my second mistake). I realized later, the associate didn't make notations of the scratches I pointed out. While I had the rental, I parked in places to make sure there wouldn't be any door dings. I'm 66 and a careful driver. A few days after I turned the car back in, I received an email from their Damage Recovery Unit charging me for damages. The car was garaged half the time and there is no way I could have scratched it as they claimed. I suspect they are trying to defraud insurance companies.

Very disappointed and dissatisfied with the no service provided. Booked my reservation 4 times, 1st time ahead of time and Ms. ** called me to let me know they did not have availability. 2nd time I have to move the reservation for personal issues and after that, they will allow me to reserve over the phone and website and even calling to confirm with the local office and let them know I was on my way. I would be told there is no availability. Even went in person to reserve at my local office and was told by Kaylyn ** they will have a car for me next day. Called ahead of time and no reservation was done in their system! The lady who picked up the phone could not find me even though I have a paper with a reservation number with me! Mind you, I am a plus member... I do not think I will be calling them ever again.

I am writing to express my disappointment with the service I received from Enterprise Rent-A-Car. I had a confirmed reservation for a rental car scheduled for pick-up at. However, just two hours before the scheduled pick-up, I was informed that my reservation had been canceled. This last-minute cancellation caused significant inconvenience and disrupted my plans. Moreover, no alternative vehicle was offered, which I believe should have been standard practice to ensure customer satisfaction. As a loyal customer who has previously had positive experiences with Enterprise, I am deeply disappointed by this incident. I will never use you again.

They are scammers. I made a reservation for a vehicle through their website, and everything seemed fine. However, when I arrived at the office to pick up the vehicle I had RESERVED, I was informed that it was not available. Instead, they offered a much more expensive vehicle, without any prior notice or phone call. It’s extremely disrespectful to waste someone’s time like that.

My insurance company booked our vehicle as it was part of ours being in the auto body shop. We needed to change the location and was originally told the only available location would be Greenpoint (40 mins north). This wasn’t going to work so after accepting it we called a closer location off 610 South loop (much closer). Not only was it more convenient the lady said she had the vehicle my insurance paid for in full on the lot. My appointment was for 430pm but after dropping my car off at auto body I was running late. I called to let them know and was then told at the end of the conversation my reservation was again at Greenpoint address and the call disconnected.

I rented a pick up truck in 2022. After returning the vehicle after two weeks I received a call saying they needed $180 more. I walk it into the office in New Milford and paid them. In 2023 I needed another pickup truck to rent during rental process, I was told I owed $180. I had to call the head office and paid them with my debit card before they would clear me for the rental. A week ago I received another call from a collection agency asking for the same money $180. Stay away from Enterprise car rental.

Let me tell you what happened to me today. I reserved a car last night. I dropped my car off at the Ford place in Conway and walked to Enterprise. It’s hot. I’m sweaty. I get there and wait because there is only one person at the counter with a room full of customers. When they finally get to me and take my drivers license, she then tells me sorry they have no car for me. They say they tried to contact me (they didn’t). Next person please. No offer to help or call other rental places. They left me stranded and I trusted them. I will never trust this company again, especially not the Conway branch.

I am so furious with this company right now I can barely see straight enough to type. Run, run fast, don't look back! DO NOT book with Enterprise!! I had a full size SUV booked at a great rate for 9 days. Reservation was messed up, not my fault, and showed me returning it to the same airport as pick up. I was actually returning it to a different airport, but to correct their mistake they told me it had to be cancelled, and rebooked. Long story short, the price went from $619.31, to $891,00, which I was willing to pay because I had no choice but to return it to where I was flying home from. I got no confirmation, so within 5 minutes I called them back, and was told it was going to $1700.00+!! I wasn't able to talk to a manager/supervisor because they were "tied up with other things at the moment." They were willing ton give me a $100.00 credit. Wooohooo! NEVER again will I book with Enterprise!!!

I booked online mustang GT. They give me 4 cylinder car. The guy was so rude to me. He charge me extra insurance. When I ask him about mustang gt he said Enterprise company not renting Mustang gt Anymore because no good for the pollution. I call the Richmond office and they have mustang gt. Plus guy was telling me this car is v6 turbo charger. He was lying again. Because car he give it to me 2.3 4 cylinder car. I spend $145 2 days rental. Me and my son we are very unhappy and sad about everything we have Bad experience. We are very disappointed because we spent money for nothing. We don’t even drive the car Second day.

Insurance paid for a rental car while Mail delivery van was being repaired. Was given a black Chrysler Pacific. Had car 4 days. Washed and had car detailed prior to returning, a woman who claimed to be the District manager was so rude and claimed there was NEW scratches on car and it would be reported to Insurance, I had taken pictures at sites when I picked up the car and when I and return the car, so I said there was no difference other than it was a lot cleaner when I return the car, but if she insist there was any NEW Scratches, I would pay for the supposed NEW Scratches, she said NO! (very rudely) and said it must be reported to my insurance, this Lady was the rudest person I have ever met, I ha have dealt with the public for over 30 years.

An absolute nightmare. Car was filthy, wiper blades were shot and of course it was raining, navigation didn't work, onboard infotainment required a premium, engine knocked and pinged, was promised a refund due to rude staff and poor vehicle condition three weeks ago, branch manager keeps avoiding calls and won't call back. Called again today and was told they would only refund half. Still didn't refund anything as promised. Never again.

Was in an accident on August 15th, my state farm rep. gave the Enterprise my assignment. Craig called from the Bedford Store on Brown Trail in Bedford Tx, and stated he needed a time and place to bring my car, so they could have one ready and clean for me. I said 8:00 am. Called on Saturday to change the time to 9:30am. I was told no problem, they had me taken care of. I get to the repair shop, and waited. At 935 my body shop guy called to see if I was still going to be picked up. The Bedford store stated that they do not service the area I was in. This is something I was never told. So the collision shop had to call 2 other places before they were able to get me a car.

I rented a minivan from Enterprise Monday 8/19/2024 7PM @ the Phoenix Sky Harbor rental center. I returned the vehicle 7PM Tuesday 8/20/2024 @ the Phoenix Sky Harbor rental center. I didn’t realize that my Apple Airpods Pro had fallen between the seat and the console in the vehicle. The next day at around noon I realized my Airpod Pros were missing so I checked my Apple Find My app for them and saw they were located at the airport. As I live in Phoenix, I went to the airport rental center to pick them up.

Rented a vehicle from Enterprise Rent-A-Car, Westbury NY for over 2 weeks. Started with a Suburban from a local Enterprise. Although it was only 4 people we rented an 8 seater since we had a lot of luggage - camping stuff. I did check with them before renting should some mishap occur if will we be able to get a same kind of vehicle while on the road, and were told yes. Few hours into the trip, we met with an accident (we were at no fault) and had to change vehicles. When contacted with Enterprise, we were offered a smaller vehicle and were told they were only obliged to provide a vehicle that fits the number of passengers.

Had rented an SUV from Enterprise Decatur GA on Covington Hwy almost two weeks ahead of rental date. On day of rental, this female salesperson, possibly the manager gives my wife and I some horse crap about all their SUV having been recalled. Also stated she had called us to try and upgrade our preference ( the phone number she showed was not the number used in the reservation). She then offered us an MB 'Sprinter' for $500 more than our initial rental cost.

We rent a Premium suv 8 seater and Enterprise confirm with us a day before, on the day of picked up at 4:50 pm we received call that they do not have the 8 seater, but a 7 seater and that we can go to any other location and swap for a 8 seater, that did not happen, the manager at the location block out the car from returning to any other location but hers. She was nasty and horrible to us, 100 philadelphia pike wilmington de.

We made a reservation in February to reserve an SUV in August. We go to pick up the vehicle the day before the trip and the closest location didn't have one. We called 3 others who also had no vehicles or anything close to what we asked for. We ended up driving an hour further to an airport location only to use a different company that actually had what we needed! It's absolutely ridiculous that Enterprise couldn't manage to get what we asked for, and what they said they would have, in the 7 months since we placed the reservation! This is the 2nd year in a row we have had some sort of issue with Enterprise. Don't waste your time with this company.

Rented a minivan to move my son to his 1st year of college. On the day Of the move, they called me in the morning and told me I did not have a car. Wasted the whole day waiting for a car and they never contacted me back. Needless to say my son missed his day. Unbelievable customer service. Never again, I will use them.

** the manager at the 12525 Jefferson Avenue Newport News was unprofessional, rude and discriminate against me. Our initial contact was good where she asked for my ID and insurance; after which she asked me to step outside to complete the transaction. On our way to the vehicle she pointed to a blue suv. I asked her “oh I thought I was feeling a Kona”. She replied “the reservation did say Kona or similar”. Her tone was off but I didn’t think anything of it at the time. She asked me to sit in the car so she can get the mileage which I did and I press the start button. Bear in mind she did not hand me the key so I figured I wouldn’t be able to start the vehicle thus the reason I did not put my foot on the brake to even try to start the vehicle. She then said “you have to put your foot on the brake”. I replied “you did not give me the key ma'am”. She then said, "I don’t have to give you the key. I can hold it right here and it will work.”

A 1 rating is too high. We rented a vehicle at Charles de Gaulle airport in Paris in late April. Customer service at check-in was deplorable. Upon returning the vehicle after 2 1/2 weeks, the attendant immediately dropped to the ground, looked under the right front bumper and said there was a 2-3 inch crack in the under bumper. How do we know this crack wasn’t there when we took the vehicle? I was given an incorrect email to file a complaint, double charged 2,500 Euros since I didn’t take out their insurance and have spent the past three months sorting through the issues.

The car was clean and I drove it almost 2000 miles and customer service was great to me. If I had any questions, they were right on it. The manager at the Leavenworth Enterprise went over and beyond. She is amazing as well as the employees that work for her. It was a great experience and I will be back. Thanks again

Anderson Mill Austin Texas branch is the absolute WORST. Drew and Macy are so rude and are thieves. I rented a vehicle for around 6 weeks. Drew refused to give me back my deposit stating it’s because I kept extending my agreement. However, every time I extended the agreement I paid them. Not to mention they charged me for an additional 2 days when the car was in their possession. Now to make things worst I’ve been calling their 855 number to get ahold of an area manager and still haven’t received a call back. I will NEVER rent from them Shaun and trust believe I’ll let all my family and friends know NOT to rent from them too.

On August 10th I will take accountability that I was an hour late at 10 am. When we entered the building it reeked with smell of musk. There were customers lined against the wall and I was acknowledge at 10:17 am. The rep advised me that the hold time was 30 minutes which would have been 9:30 am. I find it hard to believe the car was rented within 30 minutes. I called reservations who reserved a vehicle at the Chester store. She was very professional. Unfortunately after I hung up with her I received a call from the Chester store that there was not a car available. The Colonial Heights store was short staffed.

I rented a full sized SUV about a week before the requested date. The morning of arrival there was no SUV in the lot that met what I selected. I was offered other vehicles of which there were 3 but all were much smaller and in lousy condition. They called me right before they opened and gave me some excuse but I left there with no vehicle and had to change plans for the day. This was the location Collier BLVD. This particular locations has some awful management. Avoid.

I used to rent from Enterprise all the time for business purposes. I now live in a rural area where there is NO alternative transportation so when my car was going to be in the garage for a week I decided to rent a car. I made the reservation online which was confirmed. The next morning I got a ride (almost 30 miles) to the Enterprise office in Lebanon, NH. Upon arrival my reservation did not show up in the system. Didn't matter since they didn't have enough cars for the reservations they had for the day. Agent was polite and helpful but there weren't even cars available from the only other renter in the area. Back home.

I was working with a not-to-be named in this review insurance company, who had contracted with Enterprise to provide rental car service while my vehicle was in the shop. I drive a full-size SUV, and although they were given over a week's notice, Enterprise could not guarantee a full-size SUV (although I could reserve one for the week online at the exact same location). They offered me a minivan or a smaller vehicle, so I opted for the minivan.

Rental company did not have my vehicle when I got there. I had to drive an hour to get a vehicle that I was supposed to get. Then the keys got locked in the car. We called and they said they would have someone there in 90 minutes. 90 minutes came and no one showed up. I called again. They couldn’t get anyone from AAA so they tried another company. 30 minutes came and I got another text no one could come. I called again and asked for an ETA on someone coming. I called a total of 5 times and no one ever came. They got another company and still no one showed up.

I rented a vehicle 3.5 years ago from their Bentonville office. The vehicle was brought to me at the auto repair shop about 15 miles away. When I started driving, I noticed it smelled like smoke. I contacted the manager, Trey and advised him. When I returned the vehicle a week later, they tried to bill me retrospectively for smoking. The manager wasn't available and no one believe I didn't cause the odor - even though I am allergic to smoke and a health nut! To date, 3.5 years later I am still on their do not rent list as I refuse to pay their $250 and their incompetent staff are incapable of resolving this issue. Don't waste your time and $ with Enterprise. They may try to scam you to pay more too!

If they have a 0 that’s what I would rate them. Rating the one in red bluff ca. I have been renting from them several times and every time I was treated bad. But I kept going back, stupid of me. The person helping me ignore the fact that I had a reservation, he ask another customer he’s could he her. The nice lady told him she has a reservation not me. He still ignored me. Second time after that. I drop off my rental, I did not get my 300 deposit. I went in to get another rental than the jerk tells me, "I can’t give you a car because you damage the last one, we called you several times." Liars!!! I showed him the call list, no one miss call. He treated me like I was a criminal.

I will never rent a car from Enterprise again!! Made a reservation 2 weeks in advance for a premium elite SUV. I was assured well making the reservation that I'd either get the Cadillac or an Audi which was need for the long road trip. The branch manager called me the day of picking up the vehicle that he had a Jeep Wrangler for me!! Not exactly what you want for a long road trip and was very disappointed and I ended up taking my own vehicle. I googled the phone number for head office to see how this happened, long story short the 1-888-791-2757 number is a scam number but they answer the phone as Enterprise car rental and they had my personal info and my rental info. They asked me to get a prepaid visa to pay for my rental and I'd save $100.00. I shared this info with the location I was picking the car up from and call the actually head office to inform them with no response.

My husband and I needed a one-way rental to start a bike trip. We needed something big enough to haul the bikes and gear. Our local office staff was very helpful and efficient and made the experience pleasant. Derek was so helpful and even helped after returning the vehicle to the destination site. The destination site they could not give a receipt because it was a one-way rental, and I would have to get it from where we started. Derek gladly and promptly took care of the issue.

On June 6th, I was taking my teenager to see Les Miserables in Atlanta from our home in Hickory, NC. We started having alarm notifications on my prius and I pulled into a chic Fila in Suwanee where my car never restarted. I was in full panic mode. I called Robert ** at the Enterprise office and, despite the fact they were closing, he agreed to stay over so we could get a car for the show. He saved the show for us and we were truly grateful. If it wasn't for him, my son would have missed a show he's been wanting to see for months and we would have lost our ticket price money as well. Thank you :).

Hello, I just want to inform that Enterprise seems to not have customer service on their mind as they used to. I would just be extremely cautious because I contacted Enterprise twice last week per Telephone and on the first call. It was mentioned that I would receive a call back from the district manager of the Virginia Area. I didn’t called again and inquired about not receiving a phone call probably about 2 to 3 days later and it was mentioned that my inquiry actually went to a local branch and that my call would be elevated. Here it is a week later and still no phone call however here’s the kicker on last Sunday.

Hello. Jordan and Cody were amazing. Great service. Amazing disposition. Thanks so much. Very responsible. Great car and good location. They answered every question.. Very pleased overall.

Enterprise is suppose to be military affiliated but my brother went to rent a car today, served 23 years active duty, 4 deployments and they wanted 900 dollars for the cheapest car for a week. BUT, if he was active duty or on orders he would have only had to pay less than 300. This place is a joke. Someone that serves our country, puts their life on the line to protect your country you couldn’t even help out. You're a worthless company.

My wife Brooke ** already made a review for the Enterprise on N Cannon Blvd in Kannapolis NC, but I felt the need to add to it. Let me first start by saying that we had to rent a car last minute on a side Saturday right before they closed the reservation was already up and ready as soon as I got there five minutes later, Tyler had us in a car within five minutes and we were back on the road, he was very polite. He has a great personality as I said he’s very punctual and he has a heart, we ended up having to extend our rental for one day extra because I ended up getting sick out of state, dropping our kid off when we got back, he worked with us the best he could and he gave us the absolute best experience we could’ve ever imagined. Thank you Tyler so much, you deserve an award.

Terrible experience! Enterprise in Chagrin Falls, Ohio, was supposed to hold my deposit until I brought the car back! Instead they withdrew it from my bank account. Rented the car on Friday, returned it on Sunday! Called them Tuesday because my $300 deposit wasn't released. They said they tried to get ahold of me Monday to see if everything went alright. What does that have to do with releasing my money? Said they would release it. Wednesday comes, and still no deposit. Called corporate, and they said it was released that morning. What happened to Tuesday? Didn't get my deposit, until Friday! Thanks Enterprise!

I have rented multiple times from Enterprise in Bellevue and LaVista, Nebraska. Rented all through COVID when people were not getting out. Had a fantastic experience with 2 managers. Unfortunately they are both gone. A little over a month ago at the LaVista, NE location I had a vehicle reserved. Went to pick it up and they gave the last SUV to a walk-in even though I had a reservation that was 3 to 4 days old! So I had to drive out to the airport and pickup a vehicle from Avis. Then I made a reservation for a mini-van for July 26, 2024 again at the LaVista location. Got a call about 5:00 p.m. today that said "all the minivans were recalled TODAY " and would a car work. There is a reason why I rented a mini-van! And I checked online Chrysler has recalled 20,000 hybrid minivans - which evidently are all at the Enterprise in LaVista, Nebraska.

Getting you in the car is pleasant. It’s after you return it that things go awry. Vehicle had a dent on the bumper and agent said he wrote it down. My fault for not asking for a copy of that. They tried to blame me and decided not to after agent took the blame. Could have gone bad. Then they bill for tolls with a huge “service fee” without telling you in advance. Blamed a 3rd party. Charge came from Enterprise. Go figure. Never again!

Flew into Little Rock with a car reservation I made a month ago. Found out there were no cars available and I was # 11 on the waiting list. Called Enterprise and they told me none were available at the airport but I could pick one up in N. Little Rock the next day. Spent $50.00 on Uber fees getting to our hotel and back to N. Little Rock Enterprise. They comped me a day and allowed me to return it to the airport. It's hard to get back your time when dealing with a situation like. First time ever renting a car where one wasn't available. Not what I expected for Enterprise.

I had a great experience with Customer Service at the Chapala location. I don't know what other people are complaining about? My car was a little dirty on the outside but, we had the lake fire so, a little ash but, customer service was nice. Yes you have to wait sometimes but, that's just life. Have a bit more patience people.

They don't convey everything properly and before renting the car, and after the return they will keep charging your card for different reasons. When we received the car it was different estimated price and when we returned it was a big bill even though we returned the car in its usual condition.

So you really want my feedback? On June 6th I reserved a van for a large gathering I was having with my business. Lo and behold I get to the Enterprise on Little Neck Road in Savannah Georgia, and no vehicle although they did have three on the lot. I was told that those people reserved prior to me. the gentleman red haired guy with a red beard was absolutely horrible. Absolutely the worst customer service you could possibly have as the face of your business he was not empathetic, and he was not helpful and it was almost a disaster until my neighbor came and helped me out no thanks to enterprise.

They told me that they refunded my security deposit within 5 business days, it's been 10 business days and so far they haven't done so. I returned the car on July 8th, they charged the extra fees to my credit card and said they refunded the security deposit to the credit card, but I paid the security deposit to the debit card.

I had a reservation which is not the first time I do one with this S**** place and once again not happy at all. FIRST they claim they left me a voicemail which I never did. Then I get there and can't use a debit card and my trip was TODAY. The other times I have gotten cars from this place the tires were messed up on THREE cars.... Worse place to EVER get a car from.... The people are nasty as well.... Just a shifty place.... Do better Enterprise, people spend money....

I do not and will never rent or recommend this place. Car broke down, 1st morning. Called customer service. They were no help and rude. Hung up on me. Tried roadside assistance and they made it seem like it's my fault car not running. Tried charging me over 150.00 to tow car from ft wayne ind to Columbus Ohio. I've already contacted capital one. Dispute charges that will be renegotiated when I take it back. Which will be as soon as I find a car. You will be better off buying a piece of junk to drive instead of renting from Enterprise rental.

I am an exclusive Enterprise customer because if their excellent customer service and user friendly registration kiosks. Their systems are effective. I forgot my laptop in the car at Tampa airport. I filed a ticket and the chatbot gave me the car license plate and next day they found my item. Jo and Holly were super helpful and brought it from the offsite list and found to the registration desk. Absolutely wonderful customer experience. I will buy shares in enterprise.

Memphis area stores- no cars ready at time of pick up - customers left waiting in lobby over an hour. Unfortunately, this is a trait of most Memphis area businesses. No Manager and no accountability by employees.

Enterprise Rent-A-Car I was a victim of racism can you believe that me! The one that loves everyone and treat everyone equally and new meets a stranger! But this young ** girl treated me badly simply because we flew our plane into a FBO and she was rude. Hateful to me. She worked for Enterprise Rent-A-Car in @Alabaster. Then she flat out lied! Gave me a car that needed an oil change and smelled of burning oil! We were there for a funeral In funeral attire! It was 100 degrees! Once I called @enterpriseFBO they made it right but I had to go a town over to change cars! Never in my retail days have I ever treated anyone with such disrespect and disdain. My military rate was not reflected on bill. She said it was my USAA discount was not reflecting on bill. She said was. She added to bill without my permission! That’s fraud! This not over! Just letting all know be aware!

Worst service ever. Enterprise used to be a reliable company. I rented a car this week, wanted to extend the rental. Spoke to 3 customer service reps who didn't want to help me; the last one hung up on me. I was asked for a rental number; never given one, no paperwork, no way access it. I will return the rental when I am finished with it. I will never use Enterprise again.

Had a reservation for my insurance company due to an accident. Agent mentioned had an SUV ready to go. I walked the 4 miles in 90 degree heat to save them a pickup ride. Got to the location to find they had rented the car in the last 20 minutes since I called to a walk in client then tried to claim my insurance only covered a Econ car when I have higher rental coverages. I left and will rent elsewhere. Very negative experience.

I am so disappointed with Enterprise. Unfortunately, I have been renting a car because my car is not in good shape. I just rented a vehicle with Enterprise located at 610 route 46 West in Little Falls, NJ for the 4th of July weekend. I spoke with **, who told me he would "hook," me up since I have rented 4 cars so far this year. What was the hook up? He led me to believe I would get a discount. There are no promotional codes to use, which would give you the incentive to continue using this car rental.

I went to the Cleveland, MS Enterprise to rent a car on Friday, June 5, 2024, because my truck is in the shop and my backup car just had a radiator bust and I needed to rent a vehicle to get to work on Saturday, June 6, 2024. The young man that was in the store, said that he didn't have anything, but an older gentleman walked in returning a vehicle and he suggested that I could rent that one because he was bringing it back, the young man that works said, "No way." Now my question is did he not want to rent it to me because it was almost closing time, or did he not want to go clean the vehicle and inspect it, how long would that take, apparently they didn't need any business, so I left without a vehicle.

I had a reservation for Saturday at noon to pick up a car. I received a voicemail the day before telling me that my car would be ready at noon on Saturday. When I arrived at noon they were closed. I called their customer service and explain to them that nobody told me they would be closed at noon so they told me they would try to fix the situation and call me back. They never called back so I called them again and they said to go to the airport and get a car. I arrived at the airport and they had no cars available and I needed a car immediately. I went to Budget Rent-A-Car and they were great and had great customer service. Do not use Enterprise. They have terrible customer service.

I rented a Toyota Camry (see attached rental agreement) from March 23, 2024, to April 1, 2024. I returned the car on April 1, 2024, and received a confirmation and thank-you note (attached). However, on April 4, 2024, three days after the return inspection, I was informed that the car had allegedly been damaged during my rental period. Despite my repeated attempts (at least 10 messages) to contact the rental office and insurance company via email and phone, my requests for: Video or pictures of the car on the rental date (March 23), Video or pictures of the car on the return date (April 1) were ignored. I did not receive any proof that the car was damaged during my possession.

My experience with Enterprise Car Rental in Valley Stream, New York, was nothing short of a nightmare, and I strongly advise anyone considering this location to think twice. Pre-booking and Confirmation: We called the Valley Stream location directly and pre-booked a large SUV, specifically a Tahoe, a month in advance for our family trip. We received a confirmation email, ensuring us that the vehicle would be ready and waiting. However, this assurance proved utterly worthless.

My daughter needed to rent a car. We called the local branch, 904-797-1697, I let the girl taking the reservation know that my daughter is 23 and does not have a major credit card. They said all she needed was a valid driver's license and auto insurance card with valid insurance. When she arrived she was told by the guy at the branch, Richard that she needed a piece of mail in her name. Then she was told she needed our State Farm insurance agent to email our DEC page, which I immediately called state farm and had it sent to Richard ** - THEN after I sent the DEC page he tells her she needs 2 utility bills, knowing she doesn't have them. She wasted almost 2 hours of her day and not to mention the interruptions I had at work just to be sent away IN AN UBER ALONE!!! to get home.

As with other reviews and complaints on the same issue I will add one more, Enterprise why not absorb some or all of the unnecessary expense that a customer incur due to a reserved vehicle not available when needed and confirmed by your system, going thru the motions of the typical “Hi, we would like to look into this further, We appreciate your feedback, We’re disappointed to hear” etc.,, Does not work,,, then and only then is when management will take action, when diminishing returns become an issue with the bottom line.

We rented a car twice from Enterprise, and both times they had to upgrade the vehicle. This is after talking with them a day or two ahead to confirm that the vehicle we wanted was correct. Get there to pick up vehicle and, "OH we don't have any, we will have to upgrade." Ok. The first time they charged us extra because they didn't have the car we wanted. Second time gave us free upgrade. The big problem is that the first car was not registered. The second car was the only one registered in the line of cars. All the others were expired and there was others waiting to get a car. Next time we have to rent I will not pay extra because they don't have the car I reserved and they confirm they do.

My experience with enterprise the past two days has been nothing short of a headache and a VERY stressful experience. I’ve visiting several locations and spoke with multiple people via phone, only to get told multiples things, delayed plans, nonchalant attitudes and no rental. I don’t rent cars often but this has definitely been the most stressful situation and they really do not care about their customers. I drove an hour away TWICE just to be turned around and the workers didn’t care one bit about the inconvenience at all. I was told 3 times that a regional manager would reach out and they never did!!!

I had a terrible day today that was made worse by my experience at Enterprise. After hitting an exposed manhole cover, I needed a rental car while my vehicle was being repaired. Despite my past negative experiences with Enterprise, I chose them because they were nearby. I made a reservation and arrived by Uber at the scheduled pickup time.

After checking availability online for a vehicle at your Lugoff, SC store, I went in to make a reservation and pick up a car. Despite showing availability online and a lot full of cars, I was told the vehicle we needed (and all similar ones) were not available for rental for 24 hours on Tuesday because they needed them later this week. Despite our assurance we’d be back on Wednesday, the manager didn’t want to take a chance on us not coming back on time. To be fair - I didn’t have a reservation, but you had cars on the lot and showed online availability. It appeared the branch manager simply wanted to hoard the cars for a more profitable rental.

Enterprise in Columbus Ohio Main Street location is not a place I would ever rent a car from. Number one they do not have the cars that I requested. They never followed up to get me into an appropriate vehicle. The MINIVAN they rented me had over 60000 mile and was clearly having a front end problem by the noise and the way it drove. They were rude and not polite. The vehicle that they gave me was not filled with gas. Not clean inside or out. AVOID this place at all costs in my opinion.

This review is about the people who make lost and found work. I lost my phone in the lobby at the car rental facility. I realized this as I was already through TSA and about to board my flight across country. Three people have helped me recover my missing phone. The person who found it and brought it to her supervisor, Lassanna, who then called me right away and personally walked it over to the Lost and Found Department and Marvin M. who handled it from there. He stayed in touch through the process. Got it to Fedex and watched them package it up as it was sent home to me. All three of these people were a part of recovering my valuable phone. Thank you, I appreciate your professionalism!

I am writing to express my deep dissatisfaction with the service I received from Enterprise Rent-A-Car concerning my recent rental experience. The reservation confirmation number for this rental is **. I reserved a minivan for my family's transportation needs. However, on Monday morning, I received a call from the Dirksen branch informing me that the vehicle was not available. Subsequently, I contacted customer service, and they assured me that my reservation would be transferred to the Stanford branch.

I rented a 2023 Toyota Corolla from Enterprise Rent-A-Car at their satellite office inside of Car Crafters at 600 Montano Rd NE on April 10, 2024, while my car was being repaired at Car Crafters. I returned the rental car and keys to the Car Crafters front desk on April 19, when my car was done being repaired following the approval to do so by an Enterprise representative. Despite this, I received several calls from the Enterprise branch manager, the Area Rental Manager, Stephen ** and other reps from Enterprise on June 12, 2024 – almost two months later treating me like a criminal claiming the car was missing and threatening to report it stolen and file a police report against me. I had to take time off work to file my own police report, make over 30 phone calls to research various things such as how to get the surveillance footage from Car Crafters.

Made confirmed reservations only three days in advance due to an emergency, Enterprise-Moultrie GA called less than 15 hours before pickup to inform me they have no vehicle for rental. Nothing about, we checked nearby locations and could not find a vehicle for you. No alternatives, nothing. Called National Reservations Center and they decided they could check nearby locations to see if a vehicle was available. Waiting for a call from them now. In the meantime, called Enterprise-Moultrie GA, explained the situation, the attendant (Greg) had no logical explanation for their action, put me on an extended hold and then told me he had a customer in front of him and he could call me back. Wow. I decided I had heard enough and told him, thanks and have a wonderful day.

Reserved a car 5 days in advance. The night before I was to pick up my rental I received a call that they didn't have any cars available. We discussed the meaning of RESERVATION and that this was their issue not mine. Absolutely no help from the local agent and the requested call back from corporate never occurred. "Nothing we can do..." Period. BEWARE.

We made reservations way ahead of our trip. After an 8-hour flight to Frankfurt we went to pick up the car and while we stand in line for the car I receive an e-mail that the booking is canceled. I asked them and they told us they have a right to cancel anytime and they did not have any car for us. It took us a lot of time and extra money to find an immediate replacement from another company. We recognized other customers in line that ran into the same problem being stranded without the car they had reserved!

Enterprise Car rental is no longer a good, reliable and a friendly company due to its very bad and poor customer service. Moreover, some of their employees and branch managers like the one at 2677 Bank Street, Ottawa, Ontario, is not only arrogant and unprofessional, but also full of hatred and probably racist person who insisted to make me break the law by giving me a 5 seats car while we are 6 people family. The problem she keeps telling us every single day for ten days that she does not have a large vehicle. Therefore, we should take her offer.

Terrible renting from Enterprise Branches other than airports. If you must rent go to an airport location not a mom-and-pop location, plain and simple, they are the worst. Trip to long Island ny from SC was a nightmare, 2 breakdowns, argghhh never again.

My rental car service I gotten from the Enterprise in douglasville ga on fairburn rd was immaculate! The car was pristine and my kids loved it.... The manager and team was excellent and I will be a forever customer of enterprise.... Thank y'all for a great experience.

We rented Audi in Medford airport in Oregon, and thought it had been smoked in. Given the lack of vehicles we thought we could live with it. 40 miles down the road we found that the transmission was jerky, usb ports did not work and the radio went from normal volume to extra loud without touching any controls. Possessed? Maybe. Horrible service? ABSOLUTELY! We followed Enterprise's instructions and they promised to have a replacement up highway 101 in Northbend. We stopped in and they had nothing available. I said, "what happened, you told us you had something available," the guy at the counter responded, "they always say that." SERIOUSLY! Thank you Enterprise, we are on vacation and will keep driving north on the 101. Hopefully we won't break down. I couldn't give you less than one star or I would.

I rented a car to drive my kids and I to Florida to celebrate my son's graduation. Not only was my rental an hour late for pick up, making us delayed on all of traveling but the car they offered me not only had a huge Crack down the windshield directly in the vision of the driver but also a Crack that ran across the passenger's line of vision. I explained I was NOT happy with traveling that far with a damaged windshield and that I was very angry that it was late from my original pick up time. I was told there was nothing they could do, this was the only car available so I either took it or wait around for another available car. Mind you there were 2 customers waiting behind me who didn't have rentals at all despite their reservations and pick up times. I was told they do no in store discount or compensation.

I recently had a deeply frustrating experience with Enterprise Car Rental’s customer support. I was given false information and lied to about securing a rental car. The representative assured me they would call the airport location, only for me to find out that the airport doesn't even have phones for such calls. To make matters worse, when I turned to Enterprise's roadside assistance for help, the person I spoke to seemed completely uninterested in resolving my issue. The call ended abruptly, making me feel like they had simply had enough of me and decided to hang up.

Just read my story and then make your own decision. I made reservation a good 2 weeks before my date needed the car, and believe it or not NO CAR IN THIS LOCATION!!! This is what the manager told me!! I saw there a compact SUV but he told me as I only booked a small car he cannot give it to me, only if I pay 80 dollars more. Don't forget this was already a half hour after reservation time. Ok still not so bad but I'm not finished, keep reading.

Broke a tail light and had to pay for it. Totally ok. But the manager was horrible to communicate with and I called them for 5 weeks straight before I ever got a bill from them. They also charged me for bodywork that was not included in the damage report. Poor customer service. Will not go back here.

Updated on 6/11/2024: After my initial review, I got a response asking me to send more details to review@em.com. I sent all the requested information, including my contact details, reservation number, and a detailed account of my experience. But guess what? No response. No resolution. It feels like they only pretend to care about their customers.