Enterprise Rent-A-Car Reviews

I rented a vehicle online through Enterprise, had my daughter and 2 small grandchildren drive me to pick it up, it was over an hour away, as this was the only location that had vehicles available. Arrived and was told that due to the nationwide car shortage they had no rental for me, the manager told me that he had requested that the system be updated to reflect that the location was out of stock, but it wasn't done. Called the 800 number, while the customer service rep was nice, she was unable to resolve anything. Was told another location would have a rental later in the day, when I called that location myself, I was told they wouldn't have a rental until Tuesday??? I needed this rental for my business, as my current business car is being repaired. I'm now out over $1000.00 in business income. I also needed to attend a funeral, a birthday party, and take my daughter to a Dr.'s appointment.

Great experience With the Colonial - Woodbridge office of Enterprise Rent-A-Car. The manager was extremely friendly, helpful and accommodating. The car was immaculate and fun to drive. I have used Enterprise many times in the past and will continue to do so in the future. Ron *8

SEPTEMBER 2, 2021: As a long time renter, Enterprise is a great company to rent BUT at this location North Long Beach 3300 E Artesia Blvd, Long Beach, CA 90805 that’s when the nightmare started. Due to COVID they had their transactions outside the building. I had informed him several times that I was in a time crunch, instead, he commented, “then you should have come earlier.” I replied, “your driver who was scheduled to pick me up was running late, so how is that my fault?” He immediately asked me for ID and Credit Card to charge me. What? We haven’t even looked at the car nor talk about prices, nor length of return, what kind of service is this? He immediately lost control and started harassing me by using FOUL LANGUAGE at me.

I am very disappointed in the service I was provided at this particular location in Baton Rouge. My rental date was pushed back causing me to miss work. Customer service is the worse I've ever experienced

Always listen to your first mind…. I had to rent a car from this place once again due to my car been stolen. So I go back to Enterprise, I rent a Dodge RAM Van from them. After the fact when I reserved a vehicle they had no vehicle for me first of all. Second of all the guy pull up with this big red van that I didn’t need in the first place but since they didn’t have no more vehicles and didn’t want to return my money I had no choice basically. So I’m driving on the northside of Milwaukee going back to my room I hit the most deepest pothole and the car passenger side tire pops and the vehicle kind of losses the ability to drive on the damaged tire.

I rented a vehicle from Enterprise Rental, for three days but had to return it earlier than expected. They would not reimburse money paid for the extra day. No explanation why, not very good for business. Would have to make sure to see someone when returning vehicles.

My son placed a reservation for a cargo van. He called 7/26/21 and modified the name on the reservation to my name, Tanya **. When he called he confirmed pick up location: 48-05 Metropolitan Ave, Ridgewood, NY at 10:00 am. I paid a Lyft driver $28.88 to take us from our hotel to this location, when we arrived we found that this location no longer exists. My son called Enterprise and is told that someone will call him back. We waited 10 minutes and then I began to call. This was the sequence of the many phone calls I made:

Rented van in El Paso. Nightmarish experience. Older model blew up front tire with no spare tire, rescued by cops at night with virtually no help from Enterprise. Care least for well being of customer than their profit and greed.

I reserved a car the beginning of the week for Saturday. I was given a confirmation number. I was all set to pick up the car Saturday morning at 8 am giving myself enough time to arrive in High Point to attend a funeral. I received a call at 6:19 Friday evening saying no cars was available, not giving me enough time to reserve something else at a different company so I called the corporate office. They said it was cars available at the Kinston location. I explained to her the call I received and ask to speak to a supervisor, after waiting 10 min she came on the phone apologizing for the inconvenience and took my name and number and said she would look at a different location. I never heard anything else from Enterprise. It was so unprofessional how they waited until closing to call me. This was at the Kinston NC location

We needed a vehicle while ours was being worked on. Brice ** was wonderful to work with at the Millard location. He made the process so easy. I would DEFINITELY recommend working with him if you are in the same situation. He also made the return process very easy. Thank you Brice!

We are distributed team throughout time zones, and urgently needed to rent a Minivan for nine people (our employees) for tomorrow, for ten days in Germany. The following (what happened) we have documented: (dates, the times of calls, Customer support employee names we talked to, numbers called...). We called Enterprise Customer Support to book a Minivan for the next day for nine employees. Our company Cc couldn't get through the system for some reason (we tried it during the call), and because of the time difference couldn't get in touch with the CEO, as no one else could help out.

After a not so good experience the day before, I called to confirm my reservation and hit a home run when Brandon (University Parkway, Winston-Salem, NC) answered the phone. He went above and beyond. He's a keeper for sure! I would highly recommend Enterprise based on my experience today!

In July of 2021, I returned a rental vehicle after 4 days and was accused of damaging the right side door. I done nothing of the sort. 500 was taken from my credit card on file and I was billed an additional 700 dollars. It started off as damaging the door and then turned into the mirror. On the day in question, I left the facility for 3 minutes and returned back to take pictures only to find out one of the managers had drove the vehicle off on a personal trip. He shortly returned and I took pictures of the so called damage to the door. I turned this over to my insurance which could not see any damage and declined to take the claim. Be aware that you can be falsely accused. Maybe the staff are not doing their jobs as the rentals go in and out. I was a Enterprise plus member providing them ample business.

I rented a car for the day 7/9/2021 as promoted by my VW dealership as they did not have a loaner car for the day while my car was being serviced. I returned the car as discussed with the Enterprise employee to the VW dealership the same day. The employee reassured me they would coordinate with the VW dealership to pick up the car the next day. I was charged $998 for a one day rental as VW and Enterprise did not coordinate this pick up for 13 days. I have made numerous calls to the VW dealership, to the Amityville Enterprise location and the corporate Enterprise location to have this error resolved. To this date 6 weeks later, I have not received one call from Enterprise despite filing 4 complaints with the escalation center and 6 complaints with the Amityville location. Enterprise does not value or care about their customers. The staff at the Amityville location are rude, unprofessional and clearly do not value Enterprise customers.

When we arrived at the facility at Houston Hobby Airport the car was not ready, it had to be cleaned, so we kindly offered to go to lunch and come back. When we arrived everything was going smoothly with Aaron ** on the counter (very polite and nice person) until another person approached the counter and the nightmare started. The main driver (me) showed all the papers (the car was already prepaid) and also gave them my passport to scan it (they said they needed the visa scanned which seemed weird to me… just as a note I was paying all the insurance required)… then the second driver showed his driver license and this other guy asked for his passport too. He explained that his passport was more than 40 minutes away where he was staying.

I called my local Enterprise office and reserved a full size car. One hour before pick up I was called and told that they are out of cars and will upgrade to an SUV. I told her to call other locations and get me a car. She told me none of the other locations have cars because of a car shortage. So I was lied to when I set the reservation. When I got to the store I asked what happened to the car I reserved. I was told I called the main number and they didn't know that this location didn't have cars. I told her that I called here and even if I did talk to someone in reservation they can see on the computer what you have. Then she said "we do have a car but it was sent to get a nail taken out of the tire." Another lie. The upgrade is an economy suv that drives like an economy car. So I was offered 5.00 off. I called the main office to file a complaint and was told a manager would call me back and never did. So you can call enterprise and ask to reserve any car you want and they will tell you okay just to get you in the store.

Enterprise are just looters. They charged me extra fuel charge with $5.04 a gallon while it's $3 on an average in the state of Michigan. On enquiring about the same, they cited that it takes a lot of fuel to drive the car up to gas station while there are many gas station within a mile distance from where I rented the car.

Did not have a reservation, but they had another car at another location. So after waiting for about 20 minutes, a car showed up with 3 employees in it. The car just sat there idling for about 5 minutes, people inside just looking at us, as nobody told us what kind of car would be picking us up. After I realized it seemed to be an Enterprise car, I got up and told my family to follow, none of the employees opened a door or anything, (they all stayed seated in the car listening to loud rap), as I got in the very back of the vehicle, my family started to load in the middle row, my son was last to get in, (well try and get in), The driver started driving off as my son with CEREBRAL PALSY was trying to get in the vehicle, I had to scream at the driver to stop as my son was holding onto the handle half way in and out of the vehicle, he finally stopped, my son was able to get in, and NOT even an apology or a word from the driver.

On August 18, 2021 Me and my husband returned a rental car from the Enterprise in Tarpon Springs FL. The manager (Brittany) Check us out. So we went home and then we noticed that we left a bag in the rental car. I call the office Brittany answer the phone I ask her did we leave a bag in the vehicle. She stated to me, "You have to call the police department!" I said for what? She refuse to give me any information about my belongings. So after hanging up in my face. I call back again to ask her Which police department was call to pick up my belongings she finally told me and was very rude, unprofessional and flat out had a nasty attitude. She is a very heartless and cold person that doesn't need to be working with the public.

This is not my first time using Enterprise, and now I probably won't use them again. As I write this review catching my my flight on time will be next to a miracle. I made a reservation for a specific vehicle and all was confirmed for the location to pick it up. I get a call an hour before I leave my house just to hear they have no cars available. So now I’m a little annoyed, why was I even able to make a reservation if they were not going to honor it? The manager at the location told me do to a shortage of vehicles and other renters not returning their vehicles on time that there was nothing they could do for me, yet they have two vehicles on hold for customers who made reservations months in advance. So again I ask, what was the point of my reservation?

I booked my car rental with these guys for my trip to from EWR to LA drive to San Diego this week. I was to leave on Monday 8.16.21. I discovered the night before my flight that I lost my NJ Drivers License. I do have my passport. So I can fly but no license to drive. I work from home. I'm largely unaware of what is going on with DMV. Anyway, I changed my flight to 8.17 and headed to the DMV. I quickly learned there is NO mechanism for getting a duplicate license on short notice. DMV is by appointment now. Appts are weeks into the future. The DMV guy suggested I log into MVC.com, request the duplicate and download the temporary. So I did just that. He also suggested I contact my rental car agency.

Until I was at hospital I called to reserve car from Tulsa airport to Florida. Person on phone make reservation and send me email with confirmation! When I arrived to pick up employee at airport said they don’t have car for me! I’m on oxygen and no place to go. This company have different rules in office and different on place! Can’t trust this company!.

Rented from Enterprise in Vienna, Austria. Brought the car back on time, and recorded the car with my phone. There was NO damage. According to them, there was damage on the rim of the back wheel. It was probably there when I rented the car. I never looked at the rim! Just the general condition of the car. They then charged me $450 for rim repair. This was a total rip off. According to them, it requires 7 hours to prep the rim, 3 hours to mix the paint and 4 hours to paint the rim. A new rim would be ~$250. This seems like a way for them to make extra money. Totally shameful. I will never rent from them again.

I had a reservation at Enterprise why my car was in the shop. My insurance had contacted them and they clearly did not care about checking the reservation. After I rented the car, they falsely accused me of stealing a vehicle even after they admitted to not opening up the reservation from GEICO! Geico is a major insurance company and Enterprise is a major rental agency, who deal with major company's everyday! It's absolutely absurd that their store manager cannot even check their reservation, and place that into action! You won't get very far when dealing with this manager. She knows absolutely nothing.... Beware of grand theft charges if you have rental reimbursement from your insurance claims!!

After dealing with Seattle airport rental car locations universally telling me that they could not provide a 6 seat vehicle for under $2800 for 6 days of use, I simply took the light link to the downtown Seattle Enterprise. I got great service from employees that listened and helped me save about $2000 and still meet my needs. I got equally good service near my home (at the Doylestown, PA location) 2 weeks ago when I needed a rental b/c my van was in the shop.

Although I have used Enterprise for our car trips since 1994, and we bought our Chrysler Sebring from Enterprise, when I reserved a car to drive to my father's 90th birthday this July, 2021, when I went to get it the manager at University Parkway, Winston Salem, N.C. insisted on a $300. (that wasn't included in the quote over the phone) deposit! He wouldn't consider my good rental history. Totally unconcerned. Needless to say, on top of the higher rental fees (covid) I couldn't afford to rent the car. I was devastated, to say the least. Enterprise lost my family as customers.

Phone reservation was a breeze and agent was a doll in getting things set up. It went downhill from there rapidly. I was not contacted to schedule the pick up for Monday afternoon, local branch originally could not find the rental and put me on hold and the 2nd agent did find it. I was not told about a $300 deposit on my credit card, I was told that it was going to be $50 at the counter originally. I was also told debit card was fine prior to arriving and it was not so I had to go get a different card. Getting back to the location the $50 deposit went to $300 which would be removed when I turned the rental in. I went to arranged drop off transportation and was told Fridays were hectic so I extended for a day to Saturday.

Horrible experience at Hertz Car rental, so walked into Enterprise Last Minute without reservations, And within minutes drove off the lot with a beautiful car. No hassles, No credit check, and no problem using a debit card! THANK YOU! Don't EVER Rent from Hertz! Use Enterprise!

This is my first time using Enterprise, and I probably won't use them again. Unfortunately, my flight got delayed, so I called to check on how late Enterprise stays open at San Luis Obispo Airport and requested to update my pick up time, but was told that my flight lands 2 hrs after they close (they close at 7pm and my flight lands at 9pm). I requested for assistance to see if they could have someone return after hours to help me, and they said "no". I then asked if there were any other locations I could pick up at, and the support rep said that they all close either at 7pm or earlier. I asked if they could do anything further, but he said "come back in the morning". I now need to spend more money on an Uber going to the hotel from the airport, and then from the hotel back to the airport.

My experience with Enterprise was a nightmare. The employees were rude and was treating me like a child. When I asked for my deposit they refused to give it to me and didn't explain all the extra charges. Didn't clarify that it wasn't included in the agreement. On top of it all accused me of smoking in the car and I'm not even a smoker. The car smelled of smoke when I got it. My husband does drywall and that's what they were seeing not ashes. I have never felt so taken advantage of, this is unacceptable. And I will never rent from this place ever again. And still waiting to get my deposit. These employees are rude, and need to learn real customer service skills. Never again.

I tried to rent a car for three days. It was a 1,000 dollars. This is ridiculously. They just lost my service. Enterprise was my favorite but then prices can't do it. I travel out of town a lot to visit kids.

I rented from Enterprise (NY) a car for one day free by using my points on a Friday. Next day 24 hours later, on Saturday, I returned the car and dropped the keys off in the after hours drop box as per the rental agent instructions when I picked up the car. Later, I got a bill charging my credit card for 3 days rental because they close on Saturday after 12 pm and on Sunday. I followed the company’s instructions when picking up and dropping off the car in 24 hours. I was unable to resolve it with the manager who insisted on charging me for service. Is it fair to take from a customer $200 for 2 days rent that I didn’t ask for, not provided, wasn’t explained and not used. If they charge customers for days when they are closed, why they have the after hours drop box which should have a clock to tell them the date and time of the car return. Thank you.

I had a great experience with Ali and David at the South Austin location. When I was involved in a hit and run and needed a vehicle they were able to provide a safe vehicle in a timely manner and resolve the scheduling and tire repair issues that came up swiftly and efficiently. Even with the issues that came up I was able to make it to my morning class on UT campus safely & on time. I would absolutely use this specific location again.

I rented a vehicle and signed a contract for a certain rate, but by the time I brought the rental back, I had three contacts but only had signed for one. After talking with staff it was impossible to get an understanding even after showing the original contract. Never again will I go to Enterprise Car Rental, because if they're robbing you blind at one who knows what's going on at the other.

I STRONGLY DON'T RECOMMEND THEM!!!! THEY DON'T CARE IF YOU'RE A SMALL CUSTOMER.... Summary: I reserved a 7 passenger mini van but they called few days before the reservation date saying they won't have the car or similar car available for me. Issue went to the district manager but the issue was never resolved by anyone. Never received a call from the district manager. Read below for more details of the issue.

I reserved a rental car online two months in advance of when I needed one to drive myself home after driving my parents to where they were spending a few weeks of the summer. I needed to return home from Michigan to Indiana. I had a confirmation number for my reservation. The day I went to pick up the car, they informed me they were not allowing people to make one-way trips. They said they left a voicemail on my cell phone and my parents’ landline. I had no message; my parents had no message. I received no email informing me they would not honor my reservation. I received no text message informing me they would not honor my reservation. The day I needed the car was the day I found out they simply would not honor my reservation, leaving me stranded. They offered no assistance. Terrible service.

I had a confirmed reservation price of 502.66 Euros from Barcelona airport. Actual price when I checked increased to over 900 Euros. This is because the individual location was charging a 25 Euro per day premium location surcharge. When I called customer service they said there is nothing they can do and individual locations are franchise locations and they set their own surcharges. This is deceptive advertising when you quote one price and allow individual locations to charge something different. What is the point of even quoting a price on Enterprise.com if you cannot stand by it? Customer service would not do anything about it.

Absolutely the worst possible service! Do not rent from Enterprise, utilize any and all other options available to you. My sister and her fiancé rented a 14 seater van for our family vacation/sister's wedding. We were left stranded at Food Mart in Dillion Springs, AZ. outside of the Grand Canyon after my sister's fiancé changed one spare tire and an additional was needed. Initially we were told 3 Ubers would be sent for us, after several hours of being stranded, 6 miserable children, and countless calls to Enterprise asking for answers as no Ubers had been sent BUT a tow truck HAD been sent to retrieve the van and leave all 14 of us stranded!!!

I worked with Enterprise when my car was in the shop getting fixed. The car they gave me was first off- not even comparable to my vehicle, and second it had an awful odor of cigarettes throughout the vehicle and in even in the trunk!! When I asked for another car they told me “supply was limited” and that it was all they had. I was told to call in a week to get another car. I did so and when I returned the car they accused me and charged me for damage I did not do. I will NEVER return to enterprise.

My mom had a medical emergency so I first booked a rental car at Stillwater, OK then purchased my airline ticket. At the the airport I received a call from Enterprise informing me they had cancelled my rental because they would not be there when I arrived. I will never rent with this company again after they left me stranded at the Stillwater Airport.

I've always only rented through Enterprise. She then said I needed to verbally confirm & initial my decline of their additional coverage, they would leverage my deductible and requested that I also verbally acknowledge with voice inflexion; the Tahoe SUV would NOT BE USED TO DO ANYTHING ILLEGAL WHATSOEVER. This was not expressed though, mentally it drastically disturbed me, & my integrity very much as a long standing loyal customer of Enterprise. She asked which card I was using saying it wasn't on file. I took out my Visa Chip & Pin Charge card & she immediately stopped while walking back towards the entrance, saying she had to ask Lindsay to make sure it was okay because renting an SUV Tahoe required a major credit card only.

Very bad experience. Will never use ENTERPRISE again. Dealt with TOM in Fall River MA. Rented a large XL SUV several weeks in advance...for a week...for $1300... Called few days before leaving on our family trip, to see earliest pick up time, They told me they were unsure if they have anything available on the day we were going to pick up (which is tomorrow), They called me later today and said there's nothing available other than a smaller vehicle. Which was too small for the amount of family travelers. Beware of misinformation and planning your trip with Enterprise, they leave you hanging unknowingly to you, to ensure car is rented first, they play you, it appears that whether or not they have a vehicle...they wait till the last minute, And don't even notify you if they don't have the vehicle to rent you even though the reservation was confirmed. Not a reliable or trustworthy company, stay away.

Left Stranded in the middle of nowhere with a blowout and vehicle undrivable, during a storm. I would give less of a star if possible. Please double-check with your private car insurance regarding coverage to rental cars prior to getting a one and being stranded in the middle of nowhere to rely on the Roadside assistance from Enterprise. The Roadside assistance number is a call center, presumably not local to US. This call center will leave you STRANDED in the middle of a storm, you will get looped back to the main menu when the person you are speaking with does not have an answer or even looped to the final survey part without any resolution. None of the local branches have a direct line to call and communicate with them, that is publicly known; you must always call the system that routes you to the call center.

Typically we have had great experiences with Enterprise and used them for years, however, in 2020 a friend rented a car and was told that existing dent was larger and was forced to pay the fix of that dent, unfortunately, that friend had not taken photos before and after returning the car. With that experience in mind, when we went to pick up our rental June 2021 made sure to take photos of all scratches and dents, the car was in rough condition and had a lot of wear and tear. Once the keys were handed over, we decided to park right next to the sign and take a video of all the dents and scratches as well, thankfully the video covered the whole car.

I reserved a rental car for our beach trip to Florida through the Panama City Beach, Fl Enterprise rental agency located at 557 Richard Jackson Blvd in Panama City Beach, Florida. I was quoted a $320.00 charge for the rental. Upon arriving at Enterprise, I was told I had arrived too early (10am) and there weren't any vehicles available yet. I understood I was approximately 2 hours early after the employee informed me the Enterprise website immediately reverts to a pickup time of 12:00 noon. I was told we couldn't come into the facility due to covid restrictions, so I sat outside on the sidewalk with my daughter for almost an hour after being told by the employee he would "see what he could do" about finding an available vehicle.

I received a phone call 1 hr before my scheduled pickup time saying they didn't have a car for me. Keep in mind I booked online several weeks in advance using a coupon code that went through at time of booking. However, I was told if I wanted to pay retail price they had one for me. I am absolutely appalled with this behavior from the Rochester, NH Enterprise car rental.

My car was hit in a parking lot so I had to take my car in for repairs at the dealership. There is an Enterprise at Massey Yardley at 777 N. state Road 7 Plantation, FL. If I could put 0 stars I would. Worst service ever. First the guy was 45 minutes late, the dealership had to call him twice. Then his computer wasn't working and his tablet and then the credit card terminal didn't work. He couldn't check to see if my insurance covered the rental collision coverage (which it does I have full coverage insurance). So I was forced to pay extra for theirs. Then he gave me a dirty van trying to tell me that it was stains. I was like, "So you're telling me the Cheetos crumbs and sand and white sticky stuff on the leather seats are stains." So he was like, "I'll send it to be cleaned." I was like, "I have a baby on life support that I have to drive around and it's covid, you have to do better."

Updated on 07/09/2021: They want me to private message them back. Nothing has been resolved. I just wouldn't rely on them. Make sure they tell you everything before you go to rent the car because they don't tell you when you rent the car that you need 300$ deposit and a zero balance light bill.

We rented from Enterprise for our honeymoon. We purchased the additional insurance coverage during the online checkout. We hit a deer which totaled our rental. Not only did they leave us stranded on the side of the road to pay for our own tow they are now trying to force us to pay 14k for the damages. I travel a ton for work and leisure. I will never (and neither will any of my family or friends after hearing about this) rent from Enterprise again.

I am thoroughly disappointed in Enterprise at this location. The rental started off well enough, we came in from the Phoenix airport and they put us in a Volkswagen Passat for a week. Three days in, during the hottest time of the year, the AC goes out. When I called in, they transferred me to some Emergency Roadside Assistance company. Explained the problem, they tell me that I have to bring the car back to the location to get it swapped out. Since we were in Estes Park, which is two hours from the airport, this shot my entire afternoon and I had to cancel all our plans. I asked the lady on the phone if the could compensate for the inconvenience by giving us a nicer upgraded rental like a small SUV. She said it would be no problem and would note it in the system in a message, which would be sent to the airport location.

Rented a vehicle in February from Enterprise, $86 including insurance. Rented again 5 months later, only for the price going up $50 to around $136 including for the same type vehicle. After asking 4 of their employees why they raised their prices, they admitted the prices are ridiculous and the reason for the increase, they are running out of vehicles and need to buy more. In other words they are passing on buying them new vehicles to the consumer. We are buying them new vehicles!! BOYCOTT ENTERPRISE CAR RENTAL!!

I made a reservation for a vehicle for 8:00 AM this morning. Our car is out of commission and my father passed away and lived 7 hours away. When we got to the rental location they had no vehicles. My husband was stranded because a friend dropped him off as a favor. That just added to the stress of the day. Why was the reservation allowed to go through if there were no vehicles available? That is completely unacceptable. The rental agent at the location told me that if the reservation is made when they are closed they don't find out about it until when they open in the morning and they may not have cars to fulfill the order. That is a very poor practice. I will be choosing other rental agencies going forward. What other bad systems do they have in place? I don't want to find out.

I booked a 7 seater van from Enterprise Mount Prospect Location online, two weeks before my travel date and received a confirmation number (No. **). But a week later somebody called from Enterprise and said they don't have the car available. I searched for a car from other rental agents and by that time nothing was available with other rental companies . I called Enterprise customer care in another 1 hour and they said area manager from corporate office would call me, but no one called and looks like Enterprise don't care about losing a customer. Lesson learned - Don't rely on Enterprise booking confirmation number and plan your travel, they could ruin your life very badly.

Sean, the branch manager, and his staff went above and beyond to accommodate me with professionalism, and their partnership with Country Financial (my car was totaled in a deer incident) was an entirely positive experience. I went in the second day of my rental to ask about a solution to the serious smoke smell in the car assigned to me. Sean immediately offered to replace the car, which solved the problem.

I was rear ended by someone whose insurance company used Enterprise Rent-a-car while my car was being repaired. Long of the short the insurance company never paid the full bill of the claim or part of Car rental fees. For 600 miles enterprise charged a whopping $1,200 fee for the rental. Without even knowing what the rental car costs were for I never received a bill for the full rental fees, nor did they ever send one, hiding the fact the fees that were charged for the rental to me the consumer.

Horrible horrible service! My SUV which I reserved months in advance for my wedding was not available the day I went to pick it up!!!! All they said they were short on SUV!!! Like why would you even have it available to begin with!!! Run from the place. Do not rent from them!!! There’s no communication between them and customer service!

I scheduled a rental for five days for my visit for my granddaughter's birthday. I had not seen her in a year and a half with Covid. The day before my scheduled pick up, Enterprise called me to tell me they wanted to verify I was picking it up and remind me they would collect $300 more for a deposit. I was not happy with the extra money but I needed the rental car. I asked them to make sure that I would have the rental because I have been hearing stories of some companies not having the vehicles. They confirmed I could get my rental.

I recently reserved a car from their National office. The next day, there was no record, so I reserved again in Tallahassee and still didn’t get a car, even with a confirmation number. This is inexcusable and inefficient. What kind of people are you giving your DL and other personal information to? Instead of wasting time with them, I could have been searching other car rentals. I won’t waste time with this company again.

Wow, I'm disappointed that I'm having to terminate my dealings with Enterprise. Due to the fact of how high they are now. Enterprise was my go-to place when I needed a car at the 1st of the month, I'm a senior and renting a car from them every 3rd of the month saved me a lot of money rather than paying individuals to run me around. The deposit went up. Of course that's not a problem because you get that back but now the rates have skyrocketed. Also a vehicle use to run around 47-60 something not including the insurance which was ok but now a compact car cost over $96 not including insurance and taxes.

I needed to rent a car for one day to get to work to fix my work laptop. I called Enterprise and booked a car for one day. I wasn't told that they would need a $300 deposit. The guy that picked me up was very nice. As we drove to Enterprise he asked if I knew about the deposit. I said no but I have 2 cards that I can use. I had the deposit and the money to rent the car but they wouldn't allow 2 cards. I'm not going on vacation. Just needed to go a half hour away for work and can't get there. This is unacceptable and they need to train their employees better. I could have avoided the embarrassment of crying the whole way home.

I recently had rented a vehicle at Enterprise Bennington Vermont. A few days ahead, they called to let me know that no overnight parking was allowed. No worries. They would pick me up. I had everything I would need for a road trip outside. The day of my travels, the manager calls and asks if they can pick me up earlier. The issue was that he lied about the time he spoke to me when I called to check on when the person would arrive. The time is recorded on a cell phone. The person arrived to pick me up, they sat in the car and didn't help me. They also only managed to arrive 4 minutes earlier than original pick up time. What was the point of that... none. After that, the car class I requested was conveniently unavailable.

I visited their website to reserve a car for rent but I had some questions and decided instead to give them a call personally and while on the phone a rep guided me through the model I had already selected including the amenities I was interested in and he told me the car was available in my location which was Clifton. When I got there yesterday 5/24 the rep I found told me they did not have exactly what I saw on the website but they would give me something similar. I didn't have a problem with that other than the car I was given was smelling cigarettes, I had to use my own phone to connect to Google Maps in order to use via the car while I had been told the car had an already set GPS, so that was a lie. They don't prepare the car for you with all mirrors set and car seat set especially if you have never used that models you have to figure out what buttons fit what. SMH.

I have been renting cars from Enterprise Car Rental 3-4 times a year for the past 10-15 years. There was only ONE incident in all that time where they tried to blame me for damage and I had proof with my pictures that it was already there. But the first time dealing with Truck Rentals was the worse experience of my life. Instead of calling us and letting us know they were not going to be able to honor our reservation (which we made over a month ahead of time), I had to stop by and they kept telling me to keep checking back, and they would update us. Then it was "maybe", I "might" have One even though we reserved Two, "check back about a week before you need it".

We rented a car from Enterprise after my wife totaled her car. It started out ok but at the end of the rental they charged us an extra $80 instead of refunding our $100 deposit for damages which there were none. Also we kept getting contradicting info from different people which makes me think they don't train their people very well. We are now in the process of getting our money back but I will never use them again!

Our family rented a car through Enterprise out of Austin Texas. We arrived 2 hours later than our rental window due to a late flight. When we arrived we were told there were no cars for us. They were very unprofessional by saying “hate to break it to you, but we have no car for you”. They state after an hour they give the car away. That particular weekend there was not one single car available in the Austin area. Our family was stranded unable to attend appts to look at new homes. I asked to speak with the supervisor who was the most unhelpful arrogant jerk I’ve ever met in my life. Unprofessional and horrible customer service. He could care less.

I’ve always had positive experiences with this vendor with minimal problems. My biggest complaint is sometimes they will upgrade to a less economical class of vehicle when it comes to fuel. But to me that’s small on the scale of customer service. In some ways of course this can be a benefit. It is all relative to the trip’s distance.

2nd time I reserved a car and the day I was to pick it up they don't have any cars. They wait until the last minute to let you know so you can't make other arrangements. Constantly sending emails about their great service. Their service is awful!

Due to a no fault accident I rented a car from Enterprise. I sought reimbursement from its insurance carrier, I believe ELCO. Not a good experience trying to get reimbursed. Did not return calls and the like.

Been using this rental service every time I travel. Very reliable. I can choose vehicle like example I can't drive trucks they will make sure they have small car available for me. And service is not a wait long. Fast service.

I have never been disappointed with any car from Enterprise. The staff is always friendly and knowledgeable, the cars are always clean, and they are upfront about the pricing. They may not be the cheapest, but they are consistent and reliable.

I made frequent use of Enterprise while I was without a car for the summer. They were always friendly, accommodating, and the vehicles were always clean. Their complimentary pick-up service was a huge benefit since I was living alone at the time and COVID significantly impacted local transit operations. I always got the vehicle I needed and they were very fair with charges. I would definitely recommend Enterprise!

I use Enterprise whenever possible. I have found they are consistent, their prices are very competitive, their car selection is varied, and I have found customer service to be welcoming and accommodating. When I rent with them, I have that "family" experience.

I had the "pleasure " of renting a car from the Enterprise facility at I35 7 sante Fe in Olathe Kansas. I dropped my rental off and it was quite easy. Simply drop the keys in the drop box and walk away. Unfortunately I had forgotten approximately 70 ties in the trunk, my bad. I called to make sure they would be put away. They had been in separate boxes and when I picked them up they were all thrown in one box. When I got home I started to take them out and refold them which is when I found out that the most expensive ones were missing. Seven fold Daniel Cremieux. Anyone who knows ties knows what these ties sell for. I paid between $75.00- $120.00 each and as close as I can figure 20, were missing. When I questioned them about it I was told it was raining when they took them out of the trunk and they got wet so they simply threw them away. I thought that"s what cleaners are for. Apparently someone there has very good taste in ties.

Been using for over 20 yrs. No problems. Very accommodating, clean cars, worldwide locations. Many assorted vehicles, trucks, vans, etc. Used in Richmond Va, North Carolina and South Carolina. Had many trips successfully.

If the vehicle I requested was not available they would usually try to find an upgrade without an upcharge. The staff changes but they were all very nice. Have not had to use them in a while because I purchased a new hybrid.

Each time I have gone through this company, I have been extremely satisfied. The customer service and staff have seemed knowledgeable and always around to help. I couldn’t ask for better service in my opinion.

Enterprise rental was available when we needed transportation to go out of state, and when we needed a rental when having car repairs. Both places Lexington, and Winston Salem, NC. service was great, polite, clean, professionally, their stores were clean as well.

I am complaining about the office in Thomaston, GA. We got ready to head out of town this past April 7, 2021 to head to the beach and our car wasn't there. No car was there in fact. There was a mob of angry people and the two people working there didn't even have the sense OR decency to come out and tell us there were no cars. We were honoring the sign to wait outside until a ridiculous amount of time passed and people started just piling in. When my turn came up in the line, (as I watched person after person being turned away because there simply were "no cars"), the young lady told me that someone had "tried to call me" the day before to let me know.

My car was in the shop and I had to use a rental. Enterprise sent a car that smelled like smoke, and the interior had not been cleaned. I have been using Enterprise for over 20 years and they have always been top notch before.

I have been using Enterprise Rental for some time now. I’m enjoying the discounts I receive through my work place. It really helps with my budget. Also, I can schedule my car rental online at my convenience, and the car is ready when I arrive at the rental desk. I’m really enjoying the service. Definitely recommend.

Denver airport location is TERRIBLE!!! Arrive to find that there are no cars in the class we had reserved available. They offer to upgrade us, but at a higher cost. Car was filthy when it was provided to us. GPS was hit or miss working as was the cruise control as well. RENTER BEWARE!!!

Needed to use Enterprise Rentals a few times during a 3 year lease on my son's car. Both times they were extremely helpful and the overall experience was pleasant. They worked well with our insurance company to ensure a smooth process. I would recommend Enterprise especially in Wayne, NJ as their staff is friendly and helpful.

I reserved a cargo van to rent for 2 days online from Enterprise in downtown Pueblo CO. I didn't fill out the details online and was prepared to do the contract while picking up the van. Someone from Enterprise called me a few hours later to tell me there was a mandatory $300 deposit and I needed 3 personal references (!) because I didn't have a corporate job and was self-employed!! I needed a truck to get building materials for one of my houses since I'm a landlord and told the counter person I'll just rent a U-Haul. Stay away from Enterprise, I certainly will never consider renting from them.

Enterprise agents have always been efficient, knowledgeable and personable. I have NEVER had a bad experience with Enterprise personnel or equipment. They are the "chic fil A" of the vehicle rental business.

Excellent service. The vehicle was just what I wanted, it was clean, did not have any bad odors and ran perfectly. The staff was friendly, helpful and answered our questions promptly. The vehicle was perfect for what I needed.

Customer service is vey helpful. Never any problems with any of the rentals. I have always requested a special car rental, and have never been turned down for the request. And if I were to ever be late returning the car, company would work with me!

They are fast, courteous and usually have the car you need or want. They have plenty of locations and allow you to return the vehicle and diverse locations. This is my go-to when I need a car rental.

It was a nightmare picking up reserved car at Houston international airport. Long outdoor line and when I got to head of the line no cars available. Did reluctantly take a minivan. That was like driving a tank. Also check out was like being huddled.

They might as well be two different companies--the Enterprise rentals at the airports are excellent value, very clean cars. The Enterprise rentals anywhere else--just don't! They are trash, they aren't maintained, they won't be ready when you scheduled them for pickup. I've been given cars that reeked of vomit and urine, had to wait 2 hours past my scheduled pickup time while the oil was changed somewhere offsite, and been given a car with a tire sidewall defect too severe to be driving it and spent 3 hours of my own time getting their tire changed before I could drive home. Apparently these cars are rented out to people who had a wreck and their insurance is paying the cost and lowballing it. These cars are filthy trash. Do yourself a favor and only pick up your business rental at an airport!

They have a great and fast service. Had to rent due to my car repair. They came to pick me up to get my rental car. Very polite people. No problem in their process and car description before I pick it up.

I was discriminated against at Enterprise. I have video and am going to post it. I was asked to wait again in the middle of being helped.. and after waiting for my turn as soon as a ** customer came in. And Left to serve that customer. When I asked why.. the employee became irate and came to finish helping me but with an extreme attitude. Could not explain my billing and claimed he couldn't see the past one. A mgr came in as we were having a negative exchange and immediately started defending the employee... could not explain his actions or the billing then became irate and told me to wait outside in 97 degree heat in Miami while she looked up the bill.

First, I use Enterprise as they are the only local company I have in my area. My over-all rating of them is that the local employees are courteous and willing to please the customer. Where they lack is in the ability to have the car you reserve. Not just the model but the type of vehicle. Four times I arrived to pick up my "compact" car only to be told they were not supplied with any and that if I wanted a rental all they had were large SUV's. I (personally) can not abide such large gas sucking road obstructing behemoths. But as Enterprise IS the only rental car agency choice available to me I had to start bargaining with them. First I wanted the rental price for a 'sub-compact" and I wanted all gas charges to be removed so that I could return it with an empty tank. And as I mentioned, the rental agent at the desk was more than obliging to me request. Now that was the first time it happened and I put it down to just "one of those things" that happen.

My van broke down and I called AAA for a tow, operator asked if I needed a rental car because she could get one at a discount for me, I said yes, she put me on hold and then came back a little later and said there was one reserved for me for Monday at 10:00 am for 36.00 dollars a day. Monday I was dropped off and went in and told the man I was here to pick up my car that AAA reserved. He said, "We don’t have one for you." I’m like what? He said the manager tried to call me about it. I never received a call and looked at call history and told him he was mistaken. He said he would have a vehicle by 5 that night. So in the meantime I went outside to call my ride back and there were 5 other people in the same boat as I was. One was trying to get hold of corporate. When I went to pay when I returned 4 days later he said, "That’s 44 dollars a day." I said, "AAA was quoted for 36.00 a day." He said, "Well we upgraded for you." I was livid.

I’ve been renting cars from Enterprise for a few years. I’ve never had a problem with this company. I would recommend this company to anyone. They even have the option where you can reserve a car online, the best thing about this company is I’ve always had the best customer service you could ask for. If you don’t want to wait in line choose enterprise, they will treat you right.

We vacation in Maui every year and have tried several rental car companies. Experience has taught us that Enterprise is the most efficient company. OGG (Maui airport) is extremely busy but Enterprise is efficient and their cars have been great.

I recently rented with them & had to go through the wringer about rates promised at their location when I picked up the vehicle. In the end they honored the price but they definitely didn't make things easy. I feel the selection of vehicles could be better at the LAX location and the price gouging could be kept at bay... But otherwise the service was good.

Always use Enterprise for my car rental company. They are very good and they pick you up and drop you off, which I love. I would totally recommend them to my family and friends. Again, I love Enterprise.

We traveled 200 miles from the Kenai Peninsula to Alaska Sales and Service to have a 90,000 mile service done on our Cadillac. Due to a spinal injury, I do not walk well and these nice people not only kept our reservation, they came to the dealership to pick us up! We were both impressed by the courtesy and professionalism from Andre **. We were given a fairly new Jeep Compass to drive for three days. When our service was complete, Andre checked in our Jeep, we settled up and were on our way home. Best rental experience we've had in more than 30 years. When we need a rental car, we'll be back! Andre ** and team, you are indeed 5 stars. You went the extra mile for us.

A full pickup truck was reserved for April 19 when we arrived at the location to pick up the vehicle we found that our vehicle was not available and it was not until Tuesday the 20th that we found a small pickup, saying that it was the only thing they had. When we arrived at the destination, the small pickup truck did not serve us to bring what we had acquired and we called customer service and they looked for a location in Wisconsin that had one, that location left us to change the vehicle and lowered the price for the inconveniences, When we arrived in Greensboro they did not honor us in the price given in Wisconsin and they treated us badly, claiming that it was their price and not the price they had given us there.

Enterprise had a small claim against me for damage to a car. My insurance was handling the charges 100% under my liability. Although the insurance company paid the full amount, Enterprise charged my credit card also and refused to refund. They said maybe the insurance company paid in error and might someday ask for a refund!!!! Very frustrating. It is always at least a 25 to 30 minute wait to get a phone call through so this has been a horrible experience.

My car was crashed into so the other party's insurance (Geico) is paying for the rental. I was given a 2018 Nissan Sentra. It was OVER 1000 MILES PAST CURRENT OIL CHANGE, AND BRAKES THAT ARE NOISY AND CLEARLY IN NEED OF SERVICE. Not to mention the car REEKS of body odor & the speakers are blown, cruise control defective. VERY UNHAPPY. I used to rent from Enterprise every week for business about 20 years ago and was always very happy. Things sure have changed.

My wife (Filipino) and I, On April 14th 2021, were verbally attacked and harassed by an employee of Enterprise Car Rental company in Fort Lauderdale Airport Location. The employee was a ** male with curly hair. He stood 6'1" and 190LBS and his supervisor as Mary **. He told us to get the ** out of there and then followed my wife from behind while telling her to shoo. He got so close I had to drop my bag and run to her aide. I was screaming at him to get away from her. His manager and Duane from Risk Management have aided this behavior by denying it happened even though the video tapes matched my description of the event. Because there is no audio they realized they could change the narrative so they did. No minority or inter-racial couple should have to risk their safety just because they have a reservation to rent a car and they have a racist employee handling them. STAY AWAY FROM ENTERPRISE.

Nia **, Thank you so much for the Best Car Rental Experience. If your goal was 100% customer satisfaction you superseded that goal. I wish every experience could be “five stars” but for some people, it's just a paycheck to meet the bills! Thank you for your excellent customer service and your ability to go behind your jobs expectations! ONE IN A MILLION YOU ARE.

Rented from Enterprise for many years with no problem. Rented a truck for a trip to Canada and was very forthcoming with the rental agents about our trip beforehand. We returned from our trip late at night and used the key drop for the first time ever. We received a letter from enterprise alleging damages however we did not damage vehicle and had comprehensive all car insurance on the truck. They said it didn't apply because we drove on gravel roads. We called enterprise and talked with an agent several times about this allegation. They agreed to drop the charge which we have documented. Then over a year later we get called by a collection agency that was initiated by enterprise. It is totally dishonest they did this and I blame the agents that say one thing and do another behind your back. I would definitely go with any other car rental company for your rental. I cannot believe the actions by this company.

Let me be clear from the start: This review is about how corporate Enterprise treats its customers when a problem comes up. Everyone makes mistakes, and every company has a choice about how to handle those mistakes. I am writing this review because I want people to know how Enterprise chooses to handle honest mistakes. TL;DR: Don’t rent from Enterprise since they will treat you like a criminal and charge you thousands of dollars if they know they can get away with it.

Although I had an online reservation, they did not have the car reserved, but did have a more expensive car. Even that car was not ready and had to wait 20 min. Also did not answer the phone to pick me up so had to get there by Uber. Do not come here to rent a car!

I had a car accident in August 2020 and the insurance gave me a rental car from Enterprise all paid by the insurance co. In December 2020 Enterprise sent me an invoice charging me more than U$400. I called my credit card because I thought it looked like a fraud but on Feb Enterprise charged me again and this time they deducted from my bank account. I'm trying to solve this problem since February with no success at all. Has been such a headache talking to all the parties involved collecting documentation. I've got all proof and still no answers. I don't recommend this rental company.

DO NOT RENT WITH ENTERPRISE!!! Listen I have been a loyal customer with Enterprise for the past 6 years. We typically spend around $1,000 a month on a rental. Many people say that this is a lot, but we thought it was reasonable for four weeks. Now the rates have almost doubled for the smallest of the vehicles. This company does not care about loyalty or even that you are a platinum tier member. It is basically take it or leave it. Well, money spends ANYWHERE so I would advise you to not spend your money with Enterprise. What a slap in the face on this one. How can a full size rental go from $225 to $450 a week in a matter of months. This company is so dishonest.

On April 9th, 2021 I reserved a vehicle (truck) online, got my reservation number. Reserved a vehicle that was 150 miles away because according to website it was the closest one. After I got my confirmation number I rented equipment needed to load the truck. I then contacted customer and made appointments to load/unload. Two hours later someone from Enterprise called to let me know they don't have the truck I needed anywhere, not available at all, not even on other locations. I asked why it was advertised on their website and allowed me to reserve one, and even got the reservation number. He told me he had no idea why.

Made reservation. Got to lot to find out no cars were available. Made another reservation for a different location just to be called and told no cars. Made a 3rd reservation to be called 30 minutes before pickup to be told still no cars. Area manager was supposed to call me 2 different times, and never got a call.

I tried to get information on renting a car from their 1800 number. Dont do this. The lady had such a thick accent I could barely understand her. When I asked for someone else she just reiterated what she had said before then tried to rush me with my personal info. When I asked for someone else she told me to hang up and try again. Really wont do business with them. Not worth the hassle.

In December 2020 we rented a vehicle from Enterprise and went on vacation. We kept car for 11 days. There were roaches in auto after dark. I called Enterprise and told to exchange it. We were 7 hrs. away from home with 6 people. I called the only location near us and was told we would have to get a smaller vehicle. Nothing else was available. We would not survive a 7 hour trip in a smaller car. We were given a voucher for a free 2 day rental within a year by the manager of the location where we rented from. We tried to use it for a trip planned for May of 2021 but the original manager is no longer there and the company will not honor it. I have spoken with current manager of location, the area manager and corporate but cannot get them to honor it. I will NOT do business with them again.

My wife recently attempt to rent a car for her trip to New Orleans and was told that she would be unable to do so due to her license being expired. When reviewing Enterprise's website regarding COVID-19 issues with license renewals, it states "You may not be able to secure a rental if your driver’s license is expired and your issuing state has not offered a formal extension due to COVID-19." Our state has issued such an extension and when contacting corporate, she was then told that it was up to each individual location whether or not they would follow this policy. What is the point of having this policy if individual locations can pick and choose which policies to follow or not? We have rented from them multiple times, but because of this type of behavior, we will not be renting from them further. Plenty of other options for future trips.

In an emergency trip booked through a corporate account when we went to pick up the vehicle it went from $320 to $800. Highway robbery is evident when people with a $$$$ in their eyes take advantage of women... ZERO COMPASSION... ZERO Nothing.... Treated like trash.... Viewed as women with some kind of privilege. The salesman need even with the booking would not honor this booked car.... So they got robbed, bye Enterprise.... Discriminations Bro.... Reversed.... The salesman was a NO man. Love you all, but no like in there anywhere. You all screwed the pooch. Hell is hot Kids.... Read this over and over and know it was not right. I am happy to see you discriminate on an equal basis.

Updated on 03/28/2021: FYI...When you write a bad review and “Carol” replies it means nothing. I sent all my info about the rental and never heard a word. Now I can’t write a reply on my original post so here I am. I did learn that they rent out more vehicles than they have. Much like airlines. Then when you get to your destination and have no vehicle they will do nothing. They do not care. They got their money.

Updated on 3/29/2021: Ok I wrote a review and got a response same day asking for more details offline. I emailed all the necessary documents for the investigation and have yet to receive a response. Some sort of notification advising how much time would be required for the review would be appreciated.

GARBAGE!!!! I went to the Lantana location and dealt with Louise **, who was very uneducated on her products and how to properly tell the customers what they are signing. I guess she just wants to make a bonus? Also, Joshua is the WORST "Area" Manager because "he only does email" ... hahaha, what type of "Manager" only does email? They STOLE money from me and charged my card without permission. If someone even tries to deny this from your incompetent team of disrespectful employees, I will put up the receipts. You're disgusting. STEALING MONEY DURING COVID!!!! GROSS!!!!

My family and I booked a premium SUV one month before we were supposed to leave for FL. I called the local office in West Des Moines, IA (Fuller Rd) to verify we were going to have the size SUV we needed. We didn't care if it was a Suburban, we just needed a vehicle of that size. We were told there was a Suburban coming in the Friday night before so that is what we would have. I then received a voicemail 24 hours later saying the people who had the SUV we were going to use, extended through the weekend so he wanted to know if we could do a Tahoe. I was so upset because we had booked the size vehicle we needed to drive 17 hours with 6 people and luggage and then he wanted to give us a smaller SUV. I told him no and that they needed to find the size vehicle we booked a month in advance. I was so angry.

I've been a loyal customer of Enterprise for almost 10 years and I have to say that the Lauderdale Lakes location is my favorite. The staff is courteous, always willing to help above and beyond. Thanks.

Made reservation. Pick up luxury car. West Palm Beach airport. Arrived. Enterprise employee keep putting me off saying washing car/have to get from back, and not return. After almost hour they give me giant gas guzzling SUV. Next day call Enterprise. I was told had luxury car in Stuart. I spent another hour on phone. Learn they didn't have the car. You guys stink. I've got to use this gas's guzzling SUV. Got next week. That I need ladder to get my 94 year old mother into.

I was an Enterprise Plus member and have used the exact same debit card for years with Enterprise. I made a reservation at the South Kingshighway location in St. Louis with the same card. When I attempted to add my sister as an additional driver, suddenly my card was refused. I asked if my sister could be the primary driver (she has a major credit card) and me the additional driver, but the agent again refused my card. At no point did the agent allow me to use my card with only me as the sole driver. I mentioned I would discuss it later with the Area Manger, Carlos. Big mistake. The agent proceeded to put me in my place in front of a lobby full of people. I lost the reservation. I lost the points for my Enterprise Plus account. The cross-country road trip became a major inconvenience. I have ended all my association with Enterprise and will just use a different company for my next roadtrip this summer.

I want to share my experience with Enterprise. I made a reservation Thursday to rent a car. I am taking Kyle to Dallas today and we thought it would be fun to rent a car. I called. I made the reservation. I received an email confirmation. I received an email to check in. I entered my debit card information. I followed the steps. Today, I go to pick up the car. I am told, “I’m sorry, we don’t have any cars.” I was baffled. I explained and showed the confirmation. Again, I’m told they have no cars. I was extremely upset. The MANAGER actually said, “ma’am, it’s not that big of a deal.” ???? She would not give me her name. I am stunned. I am frustrated. I will not use them again.

I booked a Suburban in Enterprise.com on February 15. I have a confirmation number and everything! When I called today they told me that I will not be able to get a vehicle with them! Why would a company give me a confirmation number and allow me to book when there is nothing available! Absolutely terrible customer service!

This is a lengthy review so please bear with me...So last Sept we went to the Tennessee mountains for a week and I reserved an AWD SUV for the trip as the road to the cabin is very steep, very narrow and not paved, and I made this reservation 5 MONTHS IN ADVANCE. When I called the day before the pickup date to verify they told me everything was good to go. When I arrived at the location they did not have any record of my reservation, and finally found it at a different location. There was a gentleman in front of us who was having the exact same issue so we followed him over to the next location where his truck was ready (this seems off topic but it is relevant). He noticed a nicer truck and wanted to upgrade to which they told him "No problem" and they did upgrade him-making his original truck instantly available, right? My vehicle, however (the one I reserved 5 MONTHS IN ADVANCE) was not available.

I made a reservation online for pickup at the Morse Road location in Columbus, Ohio. I received my email and text confirmations with only the rental cost for a full week. I called the location for pickup service as directed and the representative confirmed my reservation cost, plus a $300 deposit. As a preferred renter with Enterprise who always uses a major credit card, I don't understand the deposit requirement but was ready to abide by their practice. I asked if were possible to charge my deposit to one of my credit cards and the rental charges to another (both are major cards that I own). I was told that was NOT possible and that the entire amount had to be charged to the same card.

They did not have a sedan, I had to get a SUV. Did not show me anything about the car except the lights and wipers. I had to ask where the seat controls were. Never got the associate's name. VERY DISAPPOINTED in this place. I hope I can get my insurance co. to let me find a different Rental. Will Never use this one again. This one is in Quakertown Pa.

I rented a car due to my personal car being in the shop. They gave me a car that was muddy and dirty on the inside as well. I asked if they had disinfected the inside and they said yes. The steering wheel was filthy and they gave me a Clorox wipe for me to clean it. This lead me to believe that they really don't disinfect the car as they advertise. Don't even try to call the location. No one picks up the phone. I tried for 2 days straight and I gave up. I rented a second time at the same location only a few days ago and had the same experience. The manager finally calls me and is trying to give me a free day rental in the future. He ended the conversation by asking me to give him a good review. REALLY?

1. Enterprise - We'll Pick You Up. No, they won't. They will blame it on Covid. Uber, Lyft and taxis are still running so try again. This wouldn't be a problem if they still didn't have it advertised on their site. They still advertise it and they still use this tagline. I'm a customer who was using Enterprise specifically for this reason. I guess they don't understand why we wouldn't have a car to drive us to the rental. Or they are fleecing their customers.

My vehicle broke down last weekend, to keep from having to bother a co-worker for rides, I decided to rent a car. I went online last Sunday night and reserved a car from the Enterprise office at 333 SW Topeka Blvd, in Topeka, KS. I printed off my confirmation and had my co-worker drop me off there Monday evening after work. I wasn't even fully through the front door when one guy at the counter yelled, "Can I help you with something?" I gave him my name and told him that I had a reservation. Before I could finish speaking he had already interrupted to tell me that he had nothing for me. He said (looking agitated) "We've been trying to call you, your number isn't in here. You can see what we have on the lot, I don't have a car for you."

Someone called me and promised to have the charges reversed. So I am all set.

I am very displeased with them. I had my light bill and the company said the bill came out late. They would not accept it. I did business in the past. But no more at the Palmetto or Irby street. To me they was disrespectful.

I was directed to Enterprise Car Rental by Farmer's Insurance for a rental car. Before I could call them, I received a call from Rob at Enterprise in Huntsville, Texas. When I arrived at their location, they had a nice Nissan Maxima ready to go. Ty took care of the paperwork and together we inspected the vehicle. Within just a few minutes they had me on the road. Thank you for the really great service!

Never rent a vehicle without recording a walk around of any and All prior damage. I rented a vehicle from the Dane County Airport on Oct. 16, 2020. I returned it in the exact same condition I rented it. They insist on charging me for damages that were already on the vehicle at the time I rented it. A Representative that I spoke with on the phone told me there was ALREADY a claim in the vehicles file with pictures dated back to July 14th. Either they did not get paid for the damage and are trying to get it out of me and my insurance company, or they Did get paid for it and are still trying to get money out of me. Either way they did not fix it and because I live in Florida they figured I would just pay it. I refuse to pay for prior damage that I did not do. Management refuses to look into the case.

I Have been renting from Enterprise rental for over 20 years and have never been treated as bad in D'lverbille MS. Had rental ins on Credit card which I had always used. I own a motorcycle not a car. Was denied a rental because I could not produce a.

I booked car rental at enterprise in Fort Lauderdale sun rise area several weeks in advance. They called me 5 min prior to scheduled time saying that there is no car for rent around area. It ruined all my vacation plans for that day. Actually 1 star is too much. I would rate my experience as 0.

I'm trying to figure out. Is it because I'm ** that I'm being punished for re-renting a vehicle. First, initially the vehicle I reserved wasn't available for pickup when I got there which made me have to settle for something else. I still showed love and rented something else instead of going to the competitor. I rented the vehicle which was about $51 and change per day.. Now, since I've rented it for almost 30 days (a week at a time) NOW THEY HIT ME WITH $92 PER DAY FOR THE SAME VEHICLE. Is it because I'm **. Is it because you're trying to run me off to your competitors, Is it because I'm being punished for RE-renting. Is it because you're a cheat. I need help with this one because I feel taken advantage of.

I rented a Jeep for 3 days on our way home. It started to rain and snow. Very bad big storm. The Jeep started to smell like wet dog and my son dropped his phone in the passenger side underneath the seat. I Found dope pipe **. My son is 10years old. No words can describe how I felt and it was thrown away when I got back and return the vehicle at the other store. I told them not once has the manager got back with me. I was supposed to hear from him.. NEVER DID.. Monday rolls around I spoke to the manager at the other store where I rented it from and she been in a respond to me later. She never got back but they sure did take the money. Nothing has been done about it. Shameful. I'm a loyal customer.

My daughter booked a reservation for a car to go from Chicago to Dubuque after her ride fell through. We had to try twice to get the reservation, now she went to pick it up and was told she couldn’t have a vehicle. We asked the question if she could pick up at Chicago and return in Dubuque and were told yes. All she needed was her flight itinerary they said. Well the airport told her she couldn’t have the car because they only rent to people having round trip tickets. This company gave her no options and after a similar experience myself where I booked with them and then couldn’t get my reservation fulfilled by them, I will never use them again. I will also recommend to anyone asking for a rental to steer clear of this company that doesn’t train their employees to give out correct information and causes stress and anxiety to already stressed out travelers.

The rental got a flat & I had to pay a fee for something that wasn't my fault. Adding injury to insult my son has covid & the boiler blew up in my home which all delayed the car being returned 4 days. They don't take cash which made the situation worse. Now I cannot rent another car. There's more to the story...

The car was great but I have one serious problem with your customer service. When I'm standing at your service desk I expect to be treated like a valued customer and that did not happen! The issue - the phone rings and the rep takes the call - and suddenly I'm ignored and the person on the phone becomes the valued customer. You need a better way of handling calls. Place them on hold or whatever but don't ever forget who's paying the bills - it's the customer standing at the counter - not the person on the phone.

My family and I recently rented a car from 2055 S Woodland Blvd location in Deland, Fl. We had rented on new years eve and picked up on Monday January 4th 2021. When we had left the car we could not take everything we had packed since we had to rent a smaller car so we left gifts and items in the car thinking it would be watched with cameras and lot would be locked at night. Well everything was stolen from our van. Over 400 dollars worth of items including a nice cross necklace, my brand new weighted blanket and also brand new unopened gifts that we had to leave in underneath storage of the van. It was a very thorough job that they did and when we spoke to corporate they even said that they have filed over 5 police reports and there is nothing they can do. So it would be pointless for us to. So basically it seems like they really do not care about any of your property and possibly that it was an inside job.

Arranged a car at ECP using the app. That was confirmed. Got an email to check-in and put in the usual information that you do at the desk. Done. Arrived the next day, no car, no hope of a car, and at that point about 10 other people without cars, at least one of whom booked the car 2 months ago. Agent said they were “overbooked”. They said they would call the next day when a car was available, which of course never happened. My guess is that they’ve been overbooking for months as it was over New Years. They should just say “no cars available at this site for this time”.

I made phone reservations a week before pick up date of car for 12/22/20. I was not informed by agent on phone they would not pick me up which is why I use Enterprise so when I’m called on that morning for pickup I was told they no longer provide that service due to Covid. I took a Lyft ride and paid $13 to get to their location but thought- It doesn’t make sense Enterprise doesn’t drive you but Lyft does..

I had a luxury car reservation that was made over 6 weeks in advance for one way rental at Miami International Airport. No luxury car was available and Enterprise agent offered a downgraded (Dodge Charger) instead. I had no choice but to accept the vehicle which was full of scratches and dents. Drop off location confirmed "Dodge Charger" is not luxury. Shouldn't be charged luxury fee. I will cancel my next reservation and go to competitor. I've been a loyal customer for many many years. Unfortunately, Enterprise can no longer be trusted.

I made a reservation for a van through Priceline, and Enterprise Arlington Heights IL for December 18, 2020. My plans were to take a family vacation starting morning of 19th. I received a call from Enterprise 1 hour before I was to pick up the van, that they did not have a van to give me. The salesperson at the location told me he was trying to make alternate arrangements. However they could not find me a van even by the 19th. When I escalated to Corporate customer care at Enterprise, they did not make any alternate arrangements, even though vans were available at alternate locations, such as O'Hare, Schaumburg and Park Ridge. They asked me to call the individual locations which were charging me more than twice as much for the same rental period. Approximately $700 more, which I could not afford.

I needed a rental for a business vehicle that was getting repaired. I personally called the reservation number to set up a rental. Within about 30 minutes, I was emailed a written copy of my reservation agreement. I did not authorize Supplemental Insurance because we have business liability insurance that covers rentals. The written reservation was exactly what we discussed on the phone call. After the vehicle was picked up, I see on my credit card statement the charge for the Supplemental Insurance. It turns out you get a written confirmation when you set up the reservation, but if the driver gets sold Supplemental Insurance and the reservation amount changes, you do not get emailed those forms.

Rented a car in Flint MI airport and most of the time it was parted at elderly parents house as mother had passed and were there for service/support. Returned car with absolutely no damage. Weeks later letter accused us of damage to driver side door. How would we have not seen this as driver went in and out of door during rental period! Their lot was unattended and open so who knows who damaged that car. We know we did NOT damage that car. Enterprise would not back down till we paid $500. WE WILL NEVER EVER RENT A CAR FROM THEM AGAIN AND NEITHER WILL OUR FAMILY OR ANY FRIEND.

I went to the 6701 Memorial Dr Stone Mountain Georgia to pick up the rental I had reserved and I brought everything with me only to find out that they refused my rental because my major credit cards didn't have the chip in them. They only had the mag stripe to swipe them. Nowhere on your website does it say you need a major credit card that has ONLY THE CHIP in it. I desperately needed this vehicle as mine is being repaired and both my husband and my son are in kidney hemodialysis every other day and for these medical reasons I needed that vehicle but NO. I was refused because of that...

I've waited a week or two to calm down after this, so that I could write a more reasonable review. Suffice it to say that Enterprise disappointed me largely beyond my capacity for words... but I will do my best. TLDR; Enterprise sold me a car with a flat, wasted 8 hours of my time, explicitly and directly lied to me on three separate occasions, and cost/charged me quite a bit over the stated price.

This may be an issue for some. Which I think it is. You have the option to fill the gas tank, for the gas you used or be charged for the gas. They have a signed in their lobby. Well I had rented a car, because mine was being repaired, and I replaced the gas that I had used. I always do this so I won't be charged. Well I was charged. If it is posted that you can replace the gas you use, then why charge extra money. Plus I gave them a full tank, and when I received the rental it wasn't full. This needs to be changed. The sign should say that you will be charged for whatever gas you used, so do not fill the tank when you return the vehicle.

I rented a car for the weekend and the rental agency is closed on Sunday. I returned the car early Monday morning at 7am before the business opened and was charged a full day's rental fee. When I asked to be refunded I was told the system won’t allow for this. Will not be using this agency again.

I had an employee rent a truck for us while in California on a farm project. We had rented a truck for the past 30 days with Enterprise Rent a Car at the airport in Bakersfield, CA and had to rent another since the 30 max had been met. Reserved a full size premium truck, as before, on Expedia for a quoted cost of $740. The rental with all the hidden fees was over $1,400! Double what was quoted, despite this because a work vehicle was needed, I proceeded with renting the vehicle. The truck provided was a mid-sized Chevy with back seats that were impossible to fit an adult in let alone the 5 employees we shuttle to and from the farm each day. The interior was disgusting and hadn’t been cleaned at all. There was large chunks of dried snot all over the drivers side of the vehicle’s dash steering wheel and door. Being the age of covid, it was not only rude but dangerous to my workers to be in an environment such as this.

This is the first time my experience of renting a car with Enterprise was not that great. We booked a car for 4 days and when we went there to pick a car there weren't many options at all. There were only 2 cars available. So they offered us an Audi Q5 at a discounted price but with all the insurance costs it was costing us more than double what we booked for. So, I decided to take in my name since my insurance covers rental cars. They said, "It's not possible. We cannot provide at the same price since we were changing the name on the reservation." They made us wait for more than 2 hours and still the car we got had lag issues and extremely bad with the mileage. We ended up paying more in fuel than what we paid for the car. I am really disappointed this time.

We have rented from this agency on four occasions at the LAX agency and several times at others. We were satisfied every time until our last visit. We did a walk around on pick up. We were told by the agent that everything was fine (even after pointing out some minor dents). Upon drop off, another walk around was given and the green light was given. There was absolutely no damage done to this vehicle by us. A full week after the return of the vehicle, we received an e-mail claiming damage to the car and requesting our insurance information. We responded to the e-mail asking for supporting documentation, knowing full well that they don't have it because we did no damage to the car.

We have had a rental from your location on NW 172nd and Pines Blvd. Chevy Spark since Nov. 13, 2020. Which was the only car available during our recent flood in our area. We were told to call back to get a the car exchanged. Every two days we have called, no vehicles available. Was told on Friday 11-27, vehicles would be returned after thanksgiving weekend. At 10 am today 11-30 my wife called to check on vehicle availability. Samantha called back at 12 noon that a vehicle was available to come in quickly within the price of my insurance contract.

I have booked a car through Enterprise website for Christmas in Sept (3 months in advance). By the time I booked the car, I have just sorted the lowest price of a car and booked for it. No one has contacted me further until today (Nov30) mentioning that the online price listed was their error and either I have to pay $600 more for the same car or $300+ for a smaller car. Christmas is just less than 1 month and Enterprise has left us with no car as we cannot afford to pay extra amount on car rental.

I want to give a shout out to Jaila ** (Rental Mgt Trainee) at Enterprise Rental. Jaila was working with my insurance company to prepare a rental for me. She called me the night before to ask me some questions in prep to pick a vehicle the following day. Jaila was extremely pleasant and very professional. It was like I've known her for a long time because her disposition over the phone was CLASS A. My daughter and I went to Enterprise the following morning and met with Jaila. She was just a nice as she was the night before.

I went to get a car because mine got hit. Lady walked around to write down any scratches or dents. Got the car, took it home, took it back when my car was done. The lady said there was damage under the back bumper. I told her I knew nothing about it. It looked like old damage. I told her it was probably there when I picked it up. The lady didn't bend over to look. And I didn't but now they want to file a claim with my insurance to get it fixed. I heard they have pulled this before especially to the elderly.

Whenever I rent a car, which admittedly isn't very often, I have always used Enterprise. That ended today! I made a reservation to pick up at Peoria, IL airport, and I noticed when I received my email they said a debit card could be used with return flight itinerary. I thought that was strange, because I had rented there before, and never needed flight information. This is the only location in the area open late enough for me to be able to pick up after work. It also said there would be 20% + $200 deposit, in addition to the price of renting the car, pricey, but ok. So, I called the number on my reservation and was assured that all I would need was my debit card and Driver's License. Then I got to the airport, the first thing I noticed was a sign that said the deposit was 20% + $300, not $200.

Updated on 12/13/2020: I got same day response email from this company after I leave review here, but it's just different people let you know someone from regional management would call/email you, but never happen!! 19 days pass, I had 3 different customer service person assure me it would happen, but I still got nowhere. :( How can people doing business like this? How??

I had a reservation that was made over a week in advance through GEICO. I was the first customer to arrive at the Waldorf location at 9:00am. The rental associate was rude, unhelpful, and totally ignored me then walked away. After 20 minutes returning with a Ford Focus. I was reserved for SUV and I stated that to representative. He said the only car that Enterprise had was a Ford Focus. No explanation no options! I stated that I had five small children two in car seats and I couldn't possibly transport them in the Ford Focus. The car was dirty. I mean to the point you could still see the last drivers hair left all over the front seats of the car. No vacuuming.

I was hit by a driver and had to comply with her insurance policies. One was that I had to use Enterprise to rent a car while mine was being repaired. The experience was a disappointment from beginning to end. I am so livid to have been disrespected as terribly as I have been with any company I have ever had to deal with. They rented a car to me with duct tape glue all over one side including part of the roof on the drivers side of the car. I told them I did not want to rent that car and was told if I didn't, then I would have to pay the difference. I took pictures of the car and took it reluctantly. It stunk so bad from smoke that I didn't even drive the car other than to the school and back. It stayed in my garage the entire time I had it.

The worst experience ever. Never rent from this business. I call on Thursday, November 12 to two local Enterprise facilities, one in Inverness and the other in Crystal River, both closed due to Covid. Finally find one open 45 minutes away in Ocala. The female representative takes my information and tells me there is a car available and reserves it for me. My 80 year old mom drives me to pick up the rental. We are 5 minutes away from Enterprise and Enterprise calls my cell to say they made a mistake and there are no cars available. They promise me a car the next day, Friday. Again my 80 year old mom drives me there. I now find out they do not accept cash payments. They do not accept debit cards unless you have two bills (electric, phone, etc.,) to show proof of where you live.

I rented a car for 3 months during my work time in Saskatchewan and my son and I are long term loyal customers. I never drove a car in winter and I called their Saskatoon downtown branch multiple times to make sure they will give me a SUV with winter tire and remote control. I ended up with an SUV without any of them and they promised me that in my next destinations in Moose Jaw or Regina, they will give me a car with both features, but there is not such a thing and they are not having any SUV with winter tire and didn’t give me a car with remote control as well. My colleagues rented a car from Avis and they had all they were promised. I paid 30 percent more and heard all lies. Be careful and don’t accept any promise and choose wisely, because as soon as they rent a car no one listen to you and even when you call are rude and disrespectful.

My brother in law passed away in North Carolina. We went online and rented their last car. The girl at the office in Milford NH could not have been more helpful after I had screwed up the reservation. She made the correction on the spot and we were off. The car drop off was as equally pleasant and the serviceman at the Greensboro NC office was courteous. Our experience was great with Enterprise and we will use them again.