Days Inn Reviews

The front desk clerk was never able to supply what we needed (new bulb, blanket for our bed, etc.). Several in our group transferred rooms 3 times in one evening, in an attempt to get a livable room. After our group complained of the uncleanliness, they had a carpet contractor clean the lobby carpet.

Mental anguish, emotional frustration, discomfort, inconvenienced because we needed to stay out of our dirty room as much as possible instead of returning throughout the day to relax. We were a group of 31 and couldn't change our reservations.

This place is unsafe regarding the stairs and lack of air conditioning and unhealthy due to the filthy bathrooms, carpet and linens on the beds that smell from animal urine. The Health Department should be brought in to examine this facility to protect other consumers. My grandson, myself, and the four animals slept in my car with the air conditioning running most of the night until my daughter returned with her husband from the emergency room of the hospital in early morning. The paramedics would not allow her to return to the hotel until we could leave Needles because the air did not work in these rooms. My daughter and son-in-law incurred the ambulence and emergency room expenses, and I was charged on my credit card for both rooms as well!

I called Days Inn the following morning while on the road. I received a letter telling me that this is a franchise hotel and the owner would be contacted about the circumstances and deplorable conditions of the hotel. To date, this owner has not had the courtesy to contact me, yet he did charge my credit card for both rooms which were not used to sleep or bathe due to their filth and lack of air conditioning. I have attempted to reverse the charges from my bank account, but to date to no avail. My daughter has not yet received the ambulance and emergency room charges, but I am certain they will be considerable.

Another day passes and I needed an iron for the room. I called at 7:00am and asked for an iron and was told that one would be sent to the room. At 8:30 no one had come and I called the front desk again. 15 minutes later an indian woman with an attitude shoves the iron in my arms and walked away.
When I looked at the bottom of the iron it looked as though it had been burned. Because I was in a hurry I decided to go ahead and use it, against better judgement. Well, the iron left black marks on my yellow suit jacket.

From there, I noticed that the maid had not been cleaning the sink, bath or carpet. The reason I know this is because I had spilled a little powder on the sink that morning. Also, I had dropped an empty bag of chips beside the trash can. When I came in late that night the powder was still on the sink and the empty chip bag on the floor although the trash bag had been changed. In the bath, the shower had bugs and stains that could easily be clean with a bleach cleaner.

When I attempted to tell the maid about the lack of cleanliness, it became obvious that this woman hadn't been in the US long. She spoke no English only spanish. When I pointed out the issue with the sink, by having to walk over to it and show her the powder on the counter. She turned on the water in the sink, splashed it around and then took the towel from her shoulder and wiped around. She use no cleaning products! It was outrageous!

After complaining to the office almost everyday, I was finally given the name of the manager, who I tried to contact. Each time I called she was never in and each person at the desk, I spoke with, would promise me that if I called the next day the manager would be in.

When I called the complaint line for Days Inn again, the girl that answered told me that they had closed the case and there was nothing they could do. I asked for a manager for an explanation. The manager on duty told me that the hotel manager had sent the a fax stating that the room was clean and that my complaint was a lie. She also stated that she couldn't tell from my fax the total amount I was charged for the room. I find this very funny. They can read what the manager sent, but not my credit card statement.
Anyway, I explained to the manager that I was told that half the sum would be refunded. Her response was that since the hotel did not charge my card for another person in the room that I should be satisfied.

I would like to know how this is legal. I'm not responsible for the charges of any other person in the room and their failure to charge the other person is the fault of the hotel, not me! The manager said all she could do was offer me 25% off another stay at a Days Inn. I told her that there is no way I would stay in another one of their hotels. She said okay. I asked for the number of the President of Days Inn to express my concerns. The manager had me hold for a moment and then gave me the number. When I called it, the number was for the San Francisco Chronicle. To say I was furious was an understatment.

If I was in town for a vacation this wouldn't have been a big deal. However, I was in town for a church conference and this hotel knew it. In looking up this particular hotel online the complaints are endless and I wish I would've read them before booking. This has been the worst experience I've ever had with a hotel and I will never stay in another Days Inn.

The "President" I talked to there stated I was overreacting and unreasonably upset. I asked him if there was anyone in his company who I could talk to who would understand the frustration of having $200 taken out of your checking account for not only doing something you don't do, but for doing something that you are actually against. He told me defiantly that, since he owned the hotels and he was the president, the only person left was God.

We had to go out of our way to find a place to sleep late at night with 3 very tired and crying children. Caused a lot of inconvenience and frustration.

Upon arriving, the desk clerk knew nothing of our reservation, but we ended up with a room after some discussion. Then he sent us to the wrong side of the hotel for our room.

The room was somewhat dingy and needed some repair and updating. But it was only for one night, so we headed off to bed.

The next morning we ate at the less than stellar breakfast that came with the room. It lacked much in the way of variety and the food was stale.

We checked out and went on our way.

Three days later I went online to check our credit card account and found two charges for the hotel. One was the room at the agreed upon rate, the other was for 30.00.

I called the motel to ask about the 30 dollar charge. The clerk said you stole one of the blankets and now you will pay for it. I firmly told them that one of the beds was lacking a blanket when we went to bed, and that we didn't see it as an issue that night for we were tired, and the room was warm enough that we didn't need the blanket. And I can assure you that we did not steal anything from that room, and if we were inclined to steal from hotels or motels, it would not be any of the sorry furnishings we saw in that Days Inn.

They said your word against ours. The charge was left in place. They did not make any attempt to call me about this charge - they just made the charge and probably hoped that I would not notice the charge on my statement.

The main door would not shut unless foceble slammed or kicked shut, which apparently was a common problem, because at 3 am that is all we heard was doors slamming right and left. The bathroom door also did not close, and was at best, left a jar 1/2 inch. The connecting door to the adjacent room must have been kicked in at some point because the lock was barely connected and it took 2 of us leaning on the door to get it into a position to actually lock. As well, only one out of 3 lamps worked.

We decided to put the 2 chairs in the room against the 2 doors just in case. But, to our dismay, when we picked up the chairs, the arms popped right off the base. Then I sat on the chair and felt how unstable it was. We also noticed cup rings onthe table, which had obviously not been cleaned since the last guests. After determining that we could not change hotels, I went to take a shower. I had hot waster for approximately 2 mins before it went ice cold.

The next day, we went down for breakfast at 9:25. Apparently breakfast was over at 9:30. So the cook snipped at us that we were after hours (I know 5 mins isn't much, but it was still 5 mins)and she shouldn't even serve us. We had to chase her down to even place a drink order after she stomped away from our table. We left her a tip, which she took eagerly, but when we returned to the hotel that night at 7 pm, she apparently didn't feel like cleaning up the dishes that we had neatly stacked at the edge of the table. Dirty dishes...10 plus hours later.

We also discovered that our room keys no longer worked on our arrival back to the hotel, and from looking in the room, no one had been there to clean either. When we approached management about this, he had every excuse in the world about what when had experienced thus far. He attempted to fix what he could, replaced the chairs with chairs from someone elses room and brought us towels and pillows. He sent a maid to check to see if the room had indeed not been clean, which upon inspection we asked her if she was planning to now change the sheets and vacuum to which she replied you really want me to clean this place now? it's already night.

I had to speak to her manager to try to get a refund which I finally reached two days later. The manager refuses to refund my money even though she's been made aware of the circumstances and that the clerk failed to do her job properly. I've tried to resolve this with someone above her but all I get is the run around. According to the manager, even if you cancel your reservation after 4:00pm they still hold a room just in case you change your mind. Therefore if they claim to be sold out it may be that there are vacant rooms being held just in case. Or they rent those rooms being held AND ALSO CHARGE the guests that cancelled after 4:00pm.

I spent one year in college working at a Days Inn hotel and was trained to not even say a guest's room number outloud, much less hand out room keys willy-nilly.