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I and my family went to Days Inn by Wyndham to lodge for two days. We booked two rooms. The receptionist there and her manager gave us a room they already sold out. When we opened the room, we saw a naked man with towel on his make. We started apologizing. We went to the other room and saw no fridge or microwave, someone already checked out from it and the room was not cleaned up. There was condom on the floor. We went down to complain and also request for a fridge, they called police on us and ordered us out with the help of police and refused to refund our money. Banks was notified and civil court will be filed for the money they stole.
The entrances to the rooms are on the outside. Outside on the sidewalk I was greeted by a big pile of dog poop. Upon entering the room the first thing I noticed was deep black gouges in the flooring. Second thing I noticed was the sticky black floor. Next thing I noticed was dust covered every surface of this room. There was black dust on the lampshades even on the light bulbs. A huge layer of dust and fingerprints all over the furniture in in the room. The nightstand was dirty and dusty and sticky fingerprints all over it. Credenza drawers pot or tobacco leaves in it and dead bugs. The stink had fingernail polish in it and hair. The refrigerator was lopsided and being stabilized by a prescription bottle cap. Mini refrigerator has old gooey food and it smells. There were no shelves in the refrigerator. The microwave? The microwave had gunk under the plate and the top of the microwave had splattered old food in it and it smells rancid.
Let's get to the bathroom. The bathroom floor was dirty and an had hair. I guess repairs to the bathtub are done by painting it. That was peeling up in huge chunks of about 10 inches across. The shower curtain what's disgusting there it was black mildew on the bottom of it that's disgusting. Toilet paper roll holders missing. The towels were shoved into a broken towel rack and were stained. The sheets on the bed.? On one bed it only had one sheet and no blanket. The other bed look like the pillowcases were blackened with whatever hair product. Cigarette Burns were on sheets and the blankets. The window unit in the room is so heavy with dust you can see it from the outside. There are holes all over the walls.
Went to turn a light on and the whole light fixture fell out hanging by the cords. Underneath the sink is black. It's black with old hair and dust and dirt. The clothes rack is non-existent. Two bars on the wall but no rack but they do have the holes where they used to be. I am a rewards member and pay FULL PRICE. For What? So I can clean someone else's neglect? This is NOT WHAT WYNDHAM wants to represent their company. Action needs to be taken in correcting this situation. I request my money back.
We paid extra for a (suite) to have an extra hide a bed in the couch only to find when we went to bed that the legs were broken off and the bed wouldn’t even fold out! We slept on the floor. The room was not cleaned or sanitized prior to us checking in even though we called ahead. When we addressed this with the hotel front desk they said they would let maintenance know. When I reached out to discuss the refund and problems with the room she stated that there was no record of my complaint of the room! She said it was my fault that the front desk failed to report to maintenance about our room! When requesting a full refund we were told they didn’t note it so there was nothing they could do! There is something we can do. Choose to never stay nor recommend this hotel and let all of our friends know not to patronize this substandard Wyndham hotel and circus.
I booked this stay with Hotels.com a few days before my trip. On the way to check-in, literally, as I was driving to the property, I received a call from a front desk staff named John. Rudely, I was told my room was cancelled and I needed to find another place to stay. The hotel overbooked and gave my room away. I was in Atlanta during a busy holiday weekend. John also rudely told me, he didn't know what I was going to do, but you can't stay here. I questioned my booking as it was guaranteed. I was not offered and options or help. This was infuriating as this was early evening and at the last minute I had to find another hotel.
Once I arrived back from my trip. I called and asked for a manager. I spoke with Porcha, who said I needed to contact hotel.com for my refund as I was charged. Hotels.com "says" they never got ahold of the hotel. I also left a message for the hotel. I then contacted Days Inn customer service and they gave me a confirmation number and told me someone would contact me in regards to the unfortunate situation. I should have known, no one was going to contact me. This is the worst customer I've ever experience in my life. Please stay away from Days Inn Kennesaw, Ga. I will NOT stay at another Days Inn by Wyndham. I am disgusted by their service and lack of help to resolve this matter. STAY AWAY from this property.
I don’t recommend this hotel. I found everything bad in this hotel and nothing good. The beds, floors, sink, bathtub, floors, microwave, freezer, the phone and tv don’t work etc and the smell terrible. I entered for a few minutes and something bites my daughter legs and arms. I paid for it room and I still waiting for my refund.
BED BUGS!! Days Inn in Washington, Pennsylvania. Do NOT stay at this hotel. Upon arrival we discovered bed bugs. We took pictures, reported it to the front desk, and requested a refund. The woman at the front desk said "ewww" and called her manager/owner. He instructed her to NOT give us a refund. She told us that they had a company that comes in every week to verify that there's no bed bugs. I asked for the name of the company or a phone number for them. She could not provide either. But said if we could even get a refund it wouldn't be until the "company" comes in.
I asked for the manager's contact information. She would not give it to me and not would not let me speak to me. She told me he would be in the next day. I called the hotel the next day, the manager was "unavailable". I asked for an email address, got a weird email with a bunch of numbers. I have yet to hear from the owner after I was told that he would contact me.
In addition to the biggest, obvious problem of bed bugs. There was leftover food in the fridge from the last person, dried urine on the bathroom floor, and the carpets were utterly disgusting. I asked if they would do anything about the bed bugs, if they were planning on letting anyone know, and if they were planning on booking that same room after we left to someone else. The front desk woman said they will operate as normal until this "company" (that she couldn't provide any proof actually exists) comes in NEXT WEEK. Meanwhile, everyone that stays here is at risk. We warned everyone we could on the way out. We just wanted a refund. Do the right thing, owner Vijay Patel.
Horrible experience. Checked in room for 1 hour. Was ready for a refund. Hotel refused. Room had a musty/cigarette odor. Seen gnats around sink. A/C would not get cold it made a loud loud noise. Mold in certain places, floor was dirty & grimy looking. Three small pillows on bed. Vacation was ruined, hotels were booked in the area. Horrible experience.
This hotel was not what I expected at all. We were there for 3 nights and very disappointed. The internet was non existent and not a place for anyone who may have to work during their stay. At one point I was able to use an Xfinity Hot Spot but the hotel connection was totally ineffective and unstable. When we checked in we showered so after our first night we wanted to shower but no towels were available. When I tracked a Housekeeping cart down the girl told me she had no towels on her cart and that that they were being washed.
The last night we arrived back to our room at 10 pm to discover that our room had never been serviced and once again no towels. We called the front desk but no one answered the phone. After repeated attempts to call allowing the phone to ring 20 times still no answer. We had to check out early at about 8 am so when I went to the Front Desk to retrieve a luggage cart I was told there were none available after waiting 10 minutes for the girl to go retrieve one for me. We will never ever stay there again.
I booked a room here for a week. I was coming to town to have a medical procedure done. So I looked at pictures to make sure the room look decent. Let me tell you this Days Inn by Wyndham should be the horror days. I honestly cannot even believe they have the Wyndham name associated with it. It’s 100% completely not the same hotel in the photos. It’s dirty. Smells bad. Sinks are falling off the hinges. No microwave or fridge in the rooms. Sketchy people walking around. The staff is very rude and unprofessional.
I have stayed at plenty of hotels by Wyndham and never ever have I pulled in and immediately seen two police cars circling the lot. I am embarrassed I even had to stay a night. But it’s so late and I have a child I can’t be running around looking for another place, it’s 3:30 an and I can’t even sleep because I’m grossed out and so upset that I booked this place after looking at photos of something I would approve of. I will be leaving in the morning and if these people do not refund the rest of my money I’ll will definitely report them to my bank. Either way I’m reporting it on every sight I can so they can stop with the false advertising and using Wyndham to attract a better class of people. I would rather be in a Motel 6. They are much cleaner and friendly professional staff. This place is completely unacceptable to anyone who isn’t a drug addict!!!
The Days Inn by Wyndham in Lacey Washington, 8200 Quinault Dr NE, Lacey, WA 98516, USA, is very rude and they just robbed me. I was overcharged for a room both nights I stayed, the room was a double bed and no singles and they just took my 100$ deposit for smoking in a room. There was no compliments in the room like soap. They didn't smell smoke. They found a can I was using for the outside. I told them that but I'm lying to them. Didn't want to throw litter down. It's look good on the outside.
I'm homeless for the last 3 years. I slept outside for over a year on the ground and when I got blessed with cash I come here. Now they hate me. I don't cause no problems, and I'm very respectful. I overslept she charged me 25$ for that. Okay I understand, I'm disabled and homeless and you can tell by my look. I'm holding my pants up no belt. I forgot to buy one. I even was using a can so not to litter. I can't do this any more. I going to fight back now and this time maybe I win. They didn't even be respectful about it. Said my deposit is gone. Manager not here. So they do what they like to those they think no one will respect.
We checked in for one night with a $375 deposit on our card. When we went to check out the next day they needed to inspect the room, fine. They came back to us and told us that found “a hair” and that we must have had a dog with us. We did not. Due to their poor housekeeping, our $91 room became $375. Worst hotel experience ever.
I made reservations at this hotel through a third party on December 29, 2020, my checkout date was December 30,2020. Upon checking in I was told by the night clerk on duty that although the room had been paid for there would be an $100 hold placed on my card for incidentals and that the hold would be released on the day that I checked out. That morning of checkout, I was again told by the morning clerk that they would release the funds once the room had been checked and it would take 3-7 business days for the funds to be returned to my bank account. The clerk informed me that this would probably be done by 2pm est.
Once I returned home I contacted the hotel to see if my funds had been released, because my bank would be able to speed the process up if that had occurred. I was told by the clerk they had not been and they were waiting on the housekeeping supervisor to check the room. She then offered to give me a call back once the funds had been released. The clerk contacted me at 2:38 pm and said she had released the funds, I told her I was going to call my bank and that they may contact the hotel for an authorization code to release the funds earlier.
A representative from my bank and myself called the hotel on a conference call around 3:00 pm est. My bank representative informed the bank of who he was and from what institute he was calling from, he then proceeded to tell the male clerk that he would need an authorization code they use to release the funds so that he could place the funds back into my account. The clerk said he wasn't sure what code that was and that he needed to place us on hold.
After a brief hold a woman returned to the call, and we then explained to her what we were trying to accomplish. She came into the phone conversation irritated and said she had no idea what I was talking about. She said "Your card has been charged and you have to wait until the bank gets it, which won't be until 3 or 4 am." I said to her "Why is my card charged? This should just be a hold and if you give the bank representative the code my bank will place the funds back into my account quicker than the allotted time." She then says "It is not a hold. It is a charge and I already told you I don't know what you are talking about!" I asked her why she was so angry on the phone, she goes on to say that I am yelling at her. I tell her I am not yelling and that I am just trying to get the situation resolved. I told her my bank will move quicker if they give the information needed.
My bank representative says to her that she is able to give the code and that they would take it from there. She yells into the phone again that she doesn't know anything about a code or a release of my funds. I told her a clerk called me at 2:38 pm, she said " no one called you!" Knowing I was getting nowhere, I ask for her name, she says Debra. I ask her Debra and what is your last name? She said Debra General Manager! At this point I am embarrassed and disappointed at how I am being treated. I inform Debra that I will contact the corporate office and Debra says "I don't care, they can't do anything anyway!" To be treated in this manner as a guest of your establishment is unacceptable. I contacted Corporate to later find out that she is not the General Manager listed, another blow to poor customer service.
Do not use this chain. Very treacherous deceitful billing practices. Went to stay first night, didn't know my truck would be repaired so only did 1 night at a time. These thieves billed my card without putting on my bill for $50 each night. When I caught them they used a corporate scheme to deny any accountability. Nobody here has a single ounce of honor, just ripping people off.
Traveling cross country to take my senior dog to see my son who lost his father last month. Hotel has no water so I canceled. Woman glares at me the entire time, doubting I paid until proven. Tried to keep the money. I had to call a week later to get my money back. Horrible.
We had made the reservations through Priceline, and due to an issue involving Covid and one of our parties being in the hospital in North Carolina on a trip we were unable to make a reservation in Savannah. All I wanted to do was change the reservation to this little town that we were in where my partner it was in the hospital overnight for observation. Priceline basically told us to get bent we spoke to Josh. I called the Days Inn Savannah and spoke to a Kiara who said she did ‘everything’ and she essentially told us there’s nothing she can do, we have to go through Priceline. I did explain to her that the gentleman from Priceline was very rude and that this was really an unforeseen medical situation but she was entirely unsympathetic and actually hung up on us a total of three times.
I then called or tried to call the corporate offices, good luck if you should ever try to do that. To say that the trip was unfortunate is an understatement. Especially now places like Days Inn that rely on customers to take risks with their health in order to use their facilities should certainly be more compassionate, and have better policies in place. I suppose if I had actually gone to the reservation with my Covid infected partner they probably wouldn’t of let us stay there then anyway. Honestly at every level it was a disgrace.
No fire alarm was in my room and it smelled of cigarettes. Within an hour of arrival a man was throwing pebbles at my window. Drug bags and pee smell in stairwell. Toilet is broken and constantly runs. Drug activity throughout the hotel and an unsafe feeling between the man at my window and no fire alarm. Customer service was no help. Just very rude. Service here is unacceptable and unhelpful.
Booked thru hotels.com Aug 10, 2020. For one night checked in then hours later checked out reason, room had roaches! Talk with night attendant Bobby. About refund. I had to contact hotels.com to begin process. Customer service offered $25 for compensate and they would be in touch with me through email. Last email I received Days Inn denied my request due to reservation policy?? Are you ** serious??? The room had roaches!!!!
Building unkempt. Upon entering room found garbage on the floor, bathroom dirty and cockroaches in bathroom and on pillow. Front desk did not answer phone and upon trying to speak with some at front desk, the door was locked and lights off (arrived late at night).
Upon checking in, I gave the front desk my debit card for incidentals. 10 minutes later I got a $40 charge on my card. When I inquired about it, they said that it was because they have a pet fee. On the website it says that support animals are free of charge if there is proper documentation. Informed the guy that I have 2 support animals and I gave the front desk person my support animal registration during my check in. He said that it doesn't matter. I told him that I would just dispute the charge with my bank because it was unauthorized.
The only charges authorized were for probable incidentals (which there couldn't have been because I hadn't even walked in my room yet). He then told me I would have to leave if I didn't pay the fee and he threatened to call the police when I refused to leave because I already paid for my reservation. He already had the money because he deducted it off of my account without authorization. Anyways, I would not recommend this place because they have terrible customer service. Furthermore, if you require a support animal, you will be charged $20 per animal even if you have the proper documentation.
To be very honest, we had very bad experience with this hotel. We booked hotel for 2 days but have to leave before one day. Room and bathroom were very dirty and it was stink if very bad that’s why my 5 month old baby and me got sick. Then we asked hotel person to refund at least one day but he didn’t. Because we have to leave hotel issues so that should have help us but they didn’t help us. Even I wrote many and call but no satisfactory reply. Got same email. In future I will never stay in this Hotel.
While staying at the Days Inn 2120 Menaul Blv. NE, Albuquerque, New Mexico our room was broken into and all our personal belongings were stolen. They did not so much as offer us any assistance. No refund, Not a thing!!
I stayed at the Days Inn in Erie, PA, in June. I was given a room which was covered in many areas with a film of construction dust and the bathroom fixtures was stained in several places. When I requested to be moved, the next room I was given had its marble countertop in the main room broken completely across in two places, with a very large chunk of marble entirely missing! Several dresser drawers were missing. The nightstand had gooey gunk on top of it. I alerted the front desk but I did not want to move again. The management took several months to respond to my e-mailed complaint (with picture) to ask for a full refund; when I finally did get a response, I was haggled over the refund and was only able to get a partial refund. The hotel needs to drastically improve the quality of its rooms.
On Friday Oct 18 I went to Check in to The Days Inn on Carpenter Rd in Ypsilanti MI. My reservation was From Friday to Monday. The first issue arises the minute I walked through the door at around 6:00 pm. The manager told me “It’s a good thing that you just showed up because I was about to give your room away." Excuse me? I have a reservation. There are people willing to pay more for this room because it is a game weekend!“ Wow!! I feel that he gave me the worst room in this hotel intentionally. The room had only one working light! The bathroom was so disgusting I Had to purchase cleaning supplies and clean it myself before my family could use it. The floors were filthy! And the most disgusting thing happened when my two yr old niece came to me with a mouthful of SOMEONE'S HAIR!! I was SICK!!! My mother and I both have braids and the baby has little hair!
When I brought this to the manager's attention he never apologized! He simply said, "I’ll move you to room 148 once it’s clean." He gave me the keys and said housekeeping would notify me when the room was ready. I went back to the room with a migraine. Housekeep knocked at my door 7 times with broken English say “I clean you leave”. I did my best to explain I was waiting for room 148 to be cleaned and was told no! The 8th time I was disrupted was when a man walked right into my room without knocking!! He said he was there to get the trash!!! I was livid at this point!
I walked around the whole building to get to the office because I did not have a working phone in the room! I told a young man how I was being treated and he said “you are supposed to be in 148 now right?" So they were well aware of the situation. I explained that the room was still unclean at 2:00 in the afternoon!! I even showed him the pictures that I took of that still dirty room because the door was wide open! It was after 3:00 when I was told the room was now clean. The only good thing I Have to say is that the young man was polite. I left. Went out for a few hours after switching rooms. When I came back to turn on the lights THEY DID NOT WORK!!
Again I went to the desk because this time I did have a working phone but after trying to call for 15min I never got an answer. This man told me yet again to switch rooms now around the building and upstairs! (I have a disability) so yet another inconvenience! But he was polite. This room had working lights and was at least clean!
This morning I again tried to speak to the manager about the situation and was blown off!! Not an apology! But I was told to leave and that I was a liar!! I told him I had video and pictures and his response was a simple have a good day I’m done! WOW!!! I travel often! I stay at a range of establishments and I am always polite, considerate. This hotel was disgusting but the manager was rude! Arrogant and his behavior was disgusting!! I love Wyndham hotels and this should not be associated with Wyndham, Priceline, or any other site! They make you look bad.
Booked a 3-day stay, cancelled the booking the next day as plans had changed. Staff told me they had no record, and charged me for the room, even though I had the cancelled notification on my computer. Called main Days Inn who got me a refund for the room, but staff still charged me a no show fee of 70$. Credit card company refunded my 70$ plus tax I was due.
Don't stay at any Days Inn. I was charged 250 dollars for smoking and I don't smoke. Rooms are disgusting and you will end up ill. I am still fighting to get my money back and now have to get a new debit card since I had to dispute it. Total nightmare. Run from them. It is totally worth spending more. My room was supposed to be 54 per night 108 total and ended up at 359 for 2 nights.. Just don't go there!!!
Booked through Expedia and no way to change rooms or get money back. The carpet needs to be shampooed badly. Every Expedia room we gotten so far has been a smoking room. We won't be booking through Expedia anymore. The towels were used. Did the maid forget? The beds were made. Why not fresh towels. I'm not a germ-a-phobe, but e-e-w-a! Nasty!
Rude front desk. Lost reservation & wasn't interested in my confirmation documentation. Booking agent straightened it out with them. The room had a dirty bed skirt which prompted me to look closer to find blood stains and live bedbugs! Took a photo/video & ran out. Front desk seemed not to care but offered a "better" room without the "upcharge." The room wasn't better except the shower wall wasn't broken. I checked around the mattress of one of the beds only to find beetle & roach carcasses. My 8 year old daughter screamed, "Wasp!" There was a wasp just chilling on the ceiling. That was it.
I gave back my card & asked for a full refund. The front desk had the nerve to tell me she wasn't sure they could do that. I asked for a manager. There wasn't one there. I believe the booking agent got them to refund the charges. It took hours of standby & disconnected calls to find a room including the 4th. Finally found a hotel much further from the beach. They were very nice offering to dry our clothes that might have been contaminated by the Days Inn bedbugs in high heat. I despaired at midnight. It was now my birthday but I was still going through luggage checking for bedbugs. I cried. I still had to pay for the whole day I lost @ the Days Inn toward the new hotel even though it was midnight. Fortunately, everything got better from there. I'm a single mom who works VERY hard all year & just wanted to escape for a few days to the beach with my kid. Stay away from this Days Inn.
Our room was dirty, wallpaper stained and falling off the wall. Sink stopped up, shower head only dripped out. Very disappointed in our stay. We were going to stop on our way home next week but I will definitely be finding somewhere else to stay!
I booked 2 rooms for 2 nights, prepaid on Priceline for workers going to Fresno. I personally called the hotel to confirm everything and make sure workers had what they needed. Was advised they just needed $100 for an incidental deposit or credit card. We advised the head worker they would need to have $100 cash or a credit card for the two room, two night reservation to cover the deposit that would be refunded after the stay.
The men worked all day and in the evening went to check in to the rooms. They were then informed it was $100 per room ($200) and the hotel refused to let them check into the 2nd room as they only brought $100 and none of them had brought credit cards. It was a Bad experience but rather than call me late at night, they all spent the night in 1 crowded room as none of them had brought extra cash or cards for the short job. The next day they confirmed with hotel staff they would be checking into the 2nd room and bringing the additional deposit. (They called mid-day and confirmed everything and advised they would be back later that evening and the clerk said that would be fine.)
Well after a LONG day of work in the heat, they arrived around 9PM and went to get the 2nd room only to be told that they could not check in to the 2nd room. The 2nd room reservation was not honored/cancelled. They would need to pay for a new room and the $100 fee if they wanted a 2nd room. Again late at night... The hotel clerk would not budge, no manager to speak with. They called me, and I spoke to a young lady who said the manager was gone, nothing they could do except she would be happy to sell me another room.
I got off the phone - called Priceline where we booked the rooms. Priceline called her and she told Priceline the hotel was full, manager gone, room cancelled, nothing could be done. I checked on Priceline's website immediately after to confirm if they had sold out in the past 1/2 hour since talking to her. As I suspected, I could book rooms on Priceline for that evening - King, 2 Queens, all types of rooms were available for that night. Somewhere along the line, another communication breakdown...
The principal of this was had we of had the correct information in the first place, there would never of been an issue. Our worker in charge did NOT want that hotel to get another dime of our money due to their earlier treatment, so they toughed it out for the night all in one room. The next morning when checking out, the clerk went to inspect the room before allowing a check out, which seems odd, but after she took 10-15 minutes in the room she came back saying that A TOWEL of some type was missing and they had to pay $10 for the towel to check out. First of all, the worker has been with us 20 years and there has NEVER been any issues. Clearly it was a bogus claim, but he paid the fee and left. When I tried calling to get a refund for the 2 nights in the 2nd room due to the issues, I was told The HOTEL refused to do anything. (Again no manager to talk to or deal with, just the clerk.)
They stated since we did not check in the first night (due to the misinformation provided by them) we forfeited the room. Did not matter that we had called in advance to make sure we knew what was needed which is what we went by. Also did not matter that the 2nd day when the worker called he was assured all would be fine. Bottom line is I do understand that things can and do happen, but it is how you handle problems that makes the difference. This was clearly mishandled and then they added insult to injury with the bogus $10 towel charge. On the towel, it is not the money at all, but the insult of accusing a worker we have known for 20 years of stealing a towel was simply crazy.
As info, we book hotel rooms 60 to 80 days out of the year between workers and family and rarely ever have even minor issues, let alone dealing with this type of poor business practices. The most costly of this issue is time spent dealing with this frustration. This makes me want to make sure OTHERS are aware, so hopefully they can avoid having to deal with any similar frustrations. We understand they deal with lots of types of people, but we are straight up in our dealings. The way this was handled with the check-in and then adding the bogus towel charge was simply over the top. Days Inn... Never Again...
Smell dirty, not vacuumed at all. I came into the room, there was hair on the bed and it looked like it hasn't been cleaned in like a week or so. And when I was there housekeeping didn't change my trash at all. I had to take it out. I believe the girl said her name was Jenn and I don't think I would come back to this hotel again. Thanks.
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