Days Inn Reviews

The room was not made for wheel chair and was tight to get around. The bathroom had a shower in the tub, no grab bars, and no way for my wife to get into. The toilet was a standard low toilet and no grab bars which made it very hard for my wife to get onto and off from. She wound up with big bruises on both arms from struggling to get on and off and to get dressed. I understand that by booking through Expedia they do not guarantee handicap rooms but I feel when I talked directly with hotel and explained my problem and was told no problem that I would have a handicap room I should have had one. If I had known there would not be one available I would have canceled the reservation and tried something else.

The room was DISGUSTING! We had a ROACH run across our nightstand as we were turning off the light for the night. Our toilet would NOT flush, finally the maintenance guy comes with a plunger, plunges out the toilet, leaves NASTY toilet water all over the toilet seat, floors, etc... We had to go up to the front desk to ask for extra towels so we could clean up the bathroom ourselves!!! Only to continue to NOT have a working toilet... we had to use our garbage can, fill it with water and pour it down the toilet to get it to flush!!!??

We were then given 2 free breakfast coupons for our issues?? REALLY? You honestly think we would EAT in that hole? I think not! We got out of there as fast as we could!! We didn't even wait for the FREE shuttle to the Port of Miami.. We opted to pay another $30 and got the heck out of that hole as fast a possible! I called the 800# that very next morning while we were awaiting to board our ship, I was told someone would get back to me. A Mr. ** who is classified as the "Director" or Customer Service answered my complaint and stated they were willing to offer me a 50% discount? This was not good enough, we want 100% back! He was then VERY RUDE, took back the 50% discount offer and we have not heard a word back from them since...

This place is SHADY!! DO NOT STAY HERE! ! We have since contacted the Corp. Office but doubt we will ever see our $$ back again.. Lesson learned. I guess. I am allergic to mold and this place was so gross, I actually got sick from sleeping there!

We never received our 100 dollars back AND they have put a lien on our bank account for 200 dollars although we paid the initial bill and left after the original four days. Aside from that, there are drugs, cigarette smoking (signs say 'smoke free'), Spanish only speaking cleaning personnel who spend much of their time sitting in the gazebo (blue shirts in photo) Internet practically non-existent and 'back in 10 minutes' signs for hours in the office. Even the local police indicated to me that it had a criminal element.

I asked for the manager and was told that he would not be available although she had been calling him the entire time. I was told that I could go to my room and he would call me there. I asked that he contact us at the front desk. She told us he would not be in until Monday. I asked who was in charge and her response was no one. I asked for the corporate number. She told me that they were probably closed and I wouldn't be able to contact anyone. I did reach someone who said that they would share my concerns with the manager, but I could not be guaranteed a refund. I ended up having to stay at a friend's house and currently the situation has been unresolved.

Then we watched each other lock up our doors and went to the desk and asked NO ONE go into our rooms, as we are staying 3 nights in two expensive rooms costing me $296.00 and them $358.00 neither of us can really afford but wouldn't mind with decent service. By the way, the "breakfast" was HORRIBLE!!!! Then comes the topper - we get back and my door is OPEN!!! I don't mean just cracked, I mean open. I had my valuables with me, thank goodness, but we were assured that one would go in my room. When I called the desk, he said, "I can't check it right now. I will call you back very soon." That was over 1 1/2 hrs ago. This is the Days Inn Portland/Gresham on 181st. St in Portland. I have never stayed in a Days Inn. I write for travel magazines for a living. Please contact me and let's solve this. If I don't hear back soon, I am contacting the authorities for unlawful entrance into a rented and paid for piece of property.

I got on for a few minutes with the help of front office and then it wouldn't work. There were loose wires laying on floor, loose outlets in walls. Walls were scarred. Everything in room was run down. Had to plug in lamp and clock to make work. Breakfast was almost nil. The only reason we didn't demand money back and leave was I was too tired to safely go on. I am 79 and my husband is 87. We will never, never stay in a Wyndham Property again and we travel a lot! I tried to lodge a dispute with my credit card company and it was rejected saying service was rendered. I never said it wasn't just that it was totally unacceptable for $103/night!! More like a Motel Six in the 70's!!

We were picking bugs off of each other at breakfast that first morning! We went on to discover that there was debris in the sink, a pill from a previous tenant on the floor, and a spider web in the shower. We went and bought our own bug spray and stuffed towels under the door the second night. It made things tremendously better. We basically lived out of our car, not wanting to contaminate everything we had with bugs. The best part of the stay was the little old lady who checked us out the second morning. She was very pleasant and polite. The whole reason we were there was because of a family funeral. This did not add pleasant memories to the experience. We saved the bugs to send to the corporate office. I would rather sleep in the car than endure anything like this again!

Just as we finished bringing our luggage in the room, the manager came to tell us that the room below us, #306, was complaining that we were making too much noise. We told him we were just getting installed and invited him to come inside to see that nothing strange was going on. He then said we were too many people but we explained to him that half the people there were my sister and her family, who were also staying in the room next to us. We were just greeting each other.

Later, I went down to the office to request the extra towels we did not get. Again, he was on the phone talking Indian to somebody. This time he hanged up and was very rude to me telling me that I had too many people in the room and gave me 2 towels. He said my reservation was for 2 adults and I clarified that yes, it was made for 2 adults and 2 children. That at the very last minute, our niece came along and that I would gladly pay the extra charge for her. I wanted to take care of it right then on but he said we could take care of it in the morning. He clearly did not want to deal with me so he could go back to the phone.

Next thing, he calls us on the phone, literally yelling that room 306 was complaining again that we are making too much noise, that he could not take that anymore! Told him we were taking showers and getting ready to go to bed, that any noise from this was not intentional. He kept yelling at me and ordered me to go to room 306 to apologize to them and to assure them that there would be no more noise!!! I could not believe it! I told him no, that I would not do that and that he should be the one talking to them. He kept ordering me and his yelling went even higher. He said that if I did not go to 306, he would call the police. I told him we had not done anything against the law and that if he felt he needed to call the police to call them.

I did not know that walking and taking showers in your room was illegal. He kept yelling at me really upset when I finally yelled back at him and told him to go ahead and call the police and hanged up. He came with the police and asked us to leave. We were all wearing PJs. He said he spoke with his manager and Days Inn would refund our entire reservation if we leave. The officer said he was not there on behalf of either side, just to inform us that Days Inn has a right to refuse service to anyone and that Days Inn would refund 100% of our stay. I asked what if he didn't, as he has been unreasonably rude & unfair to us. Officer said they will refund us and not to worry about it. 11 days later, no refund has been made.

DO NOT STAY IN THIS HOTEL!! The customer service was the rudest, most unwelcoming ever and the rooms are old and dated. Towels are as thin as paper, so are the walls and floors. In retrospect, we were glad we left. Things happen for a reason. Found great quality customer service at Casa Munras next door and no one complained for us walking and taking showers in our room.

We have proof that our motel stay on the night of 7/1 was in Manhattan, Kansas but our statement shows us being in Casey, Illinois and charged for that night. We've stayed at that motel for years. The food is far inferior since new owners took over and the pool is never open, although all media shows a pool offered. These guys are obviously financially distressed & will do anything to make a buck. We are owed $59.49 for a night which never happened.

I went to my Dr today and after her looking at it for a very short time, she informed me it was bed bugs. I just went to pick up the stuff to treat it at a cost of $20.00. I called the Days Inn and was told to call the same guy back in a few hours. He wanted to know what room I stayed in. I slept there for three hours, I did not pay attention to the room number and I told him to look it up by my name in his records. I have now been on hold with the corporate office for almost thirty mins. I will not ever stay there again and I want a refund for the room plus the money it will cost me to get rid of these things. I will also add this was the first time I have spent a night away from my home in over three years plus I has just purchased my new mattress in April. This is the source of my infestation. As I finish typing this, I am still on hold.

Within an hour I decided to check out to get my money back. Their repairman went up and came back to tell the clerk that room was ok and no damages. They refused to give back my money. I insisted on getting back my money. She called someone named **. He would not give me his last name, but he screamed in the phone at me.. "You are not getting back your money and leave". I asked him to repeat himself slowly so I could make sure I understood what he had just told me. He repeated a second time but louder. His accent was hard to make out the first time. I asked again for his last name. He again refused. He said it was none of my business what his last name was.

I went outside to the parking lot to call the Collier County Sheriff Department for help via 911. Their clerk has enlisted customer at the front desk to threaten me with obscenities. Deputy ** arrived in about fifteen minutes. He said to me basically to sue them and there was nothing he could do after speaking to the front desk clerk. The deputy returned back to me in the parking lot. He aggressively and in a commanding firm and in a disrespectful voice with his hand firmly on his pistol and rubbing it repeatedly said to me, "Sir did you not hear me, I will repeat myself three more times. Don't you speak English, where were you born, are you a citizen?" I guess he thought because I was Black and in Collier County that I must be an illegal alien? There was no reason from to question my citizenship. His supervisor is Sgt. **.

I told the deputy that he has put me in fear of my life by rubbing his pistol so many times. With deputy rubbing his pistol I immediately raised my hand and told him that I am disabled veteran and disarmed with a walking cane. He said to me. "I can rest and rub my hand pistol and rub it as many times as I like." I told him touching his pistol was totally unnecessary.

He got my license, went to the front desk clerk, then to his car. A few minutes later he issued me a NO Trespass citation. He ripped my copy out of his ticket book with the top part torn off. I asked him to taped back on the top part. He said to me, "You must be kidding, all you really need to read is the citation number".. and he pointed it out to me. He did not let me see the names of my accusers or the people signing the citation. Then a second officer arrived, the first deputy asked for my social security number and where I was born. I refused to give out that information. The deputy refused to push me for that info. They both ordered me off the property. I need help getting back my money. I am on social security, work part time and have a small Veterans disability pension. I left the property without my $153.

Having a blast at Schlitterbahn, we left the park around 7p.m. and headed to Days Inn. When we got there I gave the clerk my name and i.d. He gave me two room keys for room 116, bottom flour around the corner from the office. I went to the room and see a regular size room with a bed and a chair. NOT WHAT I RESERVED!!! so I let my family know it's not the room and not to start unloading. I went back to the office and told the clerk this is not the room. I described the room that I reserved and he got very rude and argued with me. That they don't have rooms with fold out couches, I told him I called four days ago and talk to a lady. He aggressively ask what was her name, I did not remember it but I know I called. Then condescending asking me what number did I call. I told him that doesn't matter. I made a reservation for a king size room with a hot tub over a week ago and was charge $143.12 on 6/11/2014. I showed him the charge from my phone.

Then he continued to argue with me telling the rates for that day...what does that matter. I reserved the room a over a week before, paid in advance and the rates online is what I paid and correct. Then he said I can't give you your money back but I can give a cot for no charge, normally they are $25.00. At this point we are very angry, he continues to argue with us about the room and said he was trying to help us with the cot and we are not working with him. WHY SHOULD I HAVE TO SETTLE FOR A ROOM I DID NOT RESERVE, I WANT THE ROOM I PAID FOR. He said he wanted to look at the room and ask us for the fourth time if we wanted the cot. My boyfriend said, "No this is ridiculous" and asked him for his name. He did not have a name tag on and he denied us with the information. He went to the room asked my family if there was anything in the room, they said no and he closed the door with attitude, still being very rude! He came back very condescending saying "Since you won't let me help you, I will give you your money back and you can go some where else. GOOD LUCK FINDING A PLACE!" I HAVE NEVER BEEN TREATED AND TALKED TOO HORRIBLE FROM ANY HOTEL CLERK!

I found my print out of my reservation and I told him I will not settle for less than what I reserved he looked the paper and said that he did not have our room anymore. I told him I did not cancel my reservation and want my money back. He finally changed his attitude and proceeded to give me a refund. I AM EXTREMELY DISAPPOINTED IN THE WAY YOUR CLERK HANDLED THE SITUATION AND I FEEL LUCKY THAT I EVEN GOT MY MONEY BACK. NOBODY SHOULD EVER HAVE TO FEEL THAT WAY. I would appreciate if someone would contact me concerning this situation. At this moment I will never recommend Days Inn as a Hotel to trust. I would rather pay extra for a replicable Hotel.

I called at 8.15 pm on March 19 and was received by a gentle lady front desk agent and was directed to another very rude male Front Desk that needs to learn and be trained on how to provide better quality customer service. I was asking why my booking was not honored and he asked what my name was and I said my name and as my first and last name **, he asked if it was true. I said "yes" and he changed the reason of my cancellation was not because of the credit card payment can't be processed but because I did not provide my address.

I have been booking so many hotels from either Agoda.com, Tripadvisor, Expedia, and many more better deal website, and I always followed the booking procedure and that was how I managed to get my booking confirmation numbers. So this problem of not providing the address and using it as an excuse to not honor the booking and not only that, he told me it was not his problem as I did not book from the hotel and I needed to contact booking.com. Once again I clarified, I made the booking from Agoda.com. Then he said, they were the same company. How would I know, they were from the same company? And also I wanted to retrieve back my booking and he said, it would be impossible with the same rate I booked before and I needed to make a new booking.

He used the " kick the ball" strategy to avoid providing me with better solution as I protested that it wasn't my fault but he wouldn't listen and kept blaming on me for not giving respond within the time-frame. If I may ask, why not the hotel contacted me directly for confirmation instead of Booking.com? Why can't he as the customer service try to resolve my matter knowing that it was not my fault not to provide address when booking as it wasn't asked when I made the booking? What is the different to wait till I arrive to check in and request to provide my ID and address or contact me directly to my phone? How does Days Inn management train their staff? Is this what you called a customer service using "kick the ball" strategy?

Due to this bad experience, I reminded everyone not to book at this hotel and beware of the customer service you will receive. I, myself, will not book this hotel anymore. I made a protest to Agoda.com and they are willing to rebook for me for this hotel but I refused and had already booked another better quality service hotel. They offered solution. As a hotel associate, try to learn from other hospitality company. Good luck with anyone who choose this bad service hotel. This male Front desk needed to be sent back to the hospitality school to increase his performance or this hotel will lose more and more guests and had a bad reputation. I felt sorry for his co-workers that work with him as well.

The woman told us to try room 220 and the room was filthy i.e fruit loops on the floor, the mattress was falling apart, the cover was torn so you could see the foam and it had stains from god knows what, the carpet was really dirty and looked like they only vacuumed seasonally and not close to the walls, also one of the electrical wall outlets was missing the cover. The lights above the bed had 1 light bulb missing. But we were so tired we just wanted to sleep then in the morning we went back to the front desk to complain about the filthy room and one of the housekeeper woman cleaned at room 116 and I had to turn the heat on with pliers and the room was filthy we asked to speak to the manager and was told that he would be at the motel by 9 am.

We called the Days Inn corporate phone number to put a complaint on file. We waited till about 11:30 am then left the motel to visit the grand children and celebrate at a new years party and got back to the motel at 12:30 am and our key would not unlock the door so we went to the front desk and a man came to let us in the room. January 1st at about 8:00 am the manager called our room and we told him that we had called the corporate office to complain and he told us that we would have to leave the motel which we had already decided to go to another motel about 4 miles down the road. The manager refunded part of the money. They had charged on our credit card and we left vowing to never stay at a Days Inn motel again because it was the worst experience we have ever had at any motel.

I call the 800#. I get a rep whose English was so terrible I could not understand them. He transfers me to customer service. They have no idea what's going on. Very snotty on the phone. She says she will direct me to corporate. I get connected to the Days Inn in Brewerton, where the girl gets very defensive, claims she is the one that checked my mother on last night. Says I had made 4 reservations and she was nice enough to cancel 2 of them with no penalty. I asked "what about the third? I only made one call and made one reservation." She says..and this is the kicker... "Wait, you only have one room? I checked you in for two rooms."

I said, "if you were really there, you would remember that there was one woman checking in, you handed her one key and checked her in for one room." Now, I do recall a scent of marijuana and her eyes being red, so maybe that had something to do with it. I'm not judging, but it may explain some of this. So she continues to talk in circles, changing her story, etc. End result is I cannot get my bills paid because of this credit card hold. I will be stopping in tomorrow morning 7 am to talk to the manager, Jessica. Of course, I can never stay at a Days Inn again, but they had better release the funds on my credit card. I sent an email to corporate because getting circle jerked by foreigners on the phone for an hour obviously didn't help. I'll follow up with any resolution.

I didn't think anything of it as I needed to help with funeral arrangements for Thursday, 9/26, and forgot to check for the cancellation. Last week, I looked at my bill and was charged for both nights and filled the "contact us" form online. An agent named Bertha ** contacted me by phone stated she would refund the money once I sent her the statement verifying the charge was on there. She emailed me stating that.

"As we discussed, please send me a copy of your credit card statement showing the charges and I would be happy to reimburse you. Please ensure to remove all personal credit card numbers from your statement. You may e-mail the documents to Customer.Care3@wyn.com, fax them to 888-565-7707, or mail them to the address below. Please be sure to include your reference number ** on all pages of the copy of your statement or hotel receipt. Days Inn Customer Care PO Box 4090 Aberdeen, SD 57401."

I emailed the docs on Oct 7, 2013 and called today, 10/11/2013, spoke with Stephanie about this issue and how I heard nothing on it. She looked at the account and stated that the case was closed due to the fact that it was "online reservation and could've been canceled by any agent". I explained to her again what happened and now she's "looking into it". Just a shady way to do business. I have stayed at this hotel before and I have had issues but this takes the cake. How do you tell someone that you will refund money and then close a case, not notify them and have a customer service agent just be rude? I will never again stay at a Days Inn or affiliate. They are a cancerous group that apparently needs all the money they can get.

I now have to explain to my corporate office why I turned in a form for funeral pay and why there is a charge for a hotel stay in Chicago on my corporate card. That's awesome because that's all I need right now.

I asked for new sheets and they were dirty and old as the ones on my bed. The other room was the same as the first; only this room had bugs! We were there less than 2 hours and wanted to leave. They would not refund our money (their reason was because we spent more than 30 minutes in the room before we voiced our complaints) and we spent two hours debating this matter with 2 ill-mannered and disrespectful clerks. Since they told us to speak with their General Manager, we had them change our room.

The new room sheets and pillow cases were also dirty. The desk clerk took me into the storage room to get new sheets and pillow cases. We went through at least 10 sets before finding one without stains. The General Manager came in at 10 am and left before 12 pm for the day. We had somewhere to be by the time she came so we called to set up a meeting. We called multiple times within an hour and she did not answer even though the clerk said she was there. We rushed back from where we were to catch her before checkout time and she was already gone. We had the clerk call her. I spoke to her on the phone and explained what happened and about the bugs. She told me that her hotel has no bugs and because we stayed more than 5 minutes (this is not a mistype she said 5 minutes) in the room that we will not get a refund.

My mom had a cup full of the bugs she collected from her room and showed the clerk who verified it to the GM. We also went back to the room with the Head of Housekeeping and she, with her own eyes, had seen the bugs in the room. The GM was nasty and only gave us 10% off the room with the bugs! Beware! Don't stay here!

When I got there I was checked in by the manager. He also informed me that I had to pay up front. I advised him that was not what I was told I went down the list of things that Hayden told me and he informed me that none of those things were true about the hotel. We got on the phone with customer service who advised me no matter what I was told, it was up to the individual hotel and manager, so there was absolutely nothing they would do for me. I asked the manager for some type of compensation because the only thing that was true was that I was able to get my corporate discount. He said absolutely not that I had to go with their rules. My money was not available on that night because I was banking on what I was told during the reservation, so a friend of mine paid for the first night.

During the wait to check in, there were two fights in the lobby. The first was a young lady complaining about the same thing I was. She was told the same thing and argued a great deal with the staff. They didn't budge for her either. The other was between what appeared to be a young couple. The male became loud with the young lady, and even began abusing her physically. All guests who walked through the lobby asked the hotel staff if they were going to call the police and they informed us that they were not going to. I expressed to the manager my concern for my kids' safety. I was about to get my kids and girlfriend out of the car and didn't want them to experience what I saw.

He picked up the phone and told me he was going to pretend to call the police, to see if that would make them stop. Well, that didn't! A staff member tried to intervene and the gentleman threatened him as well. The couple finally stopped on their own. It was a horrific scene. I didn't know if the guy had a weapon on him or not, but the staff just stood there watching. They appeared to be more concerned about making money than making sure the young lady was okay. They never once checked on her. I didn't feel all that comfortable, but it was late and I needed to get my kids in bed.

I was told to pay for the second night when my family and I got back in for the night. It turned out that I couldn't stay because according to my bank, the hotel staff ran my card 3 times in the same day for 3 different amounts, therefore locking my card up. My family and I had to leave. They made us pay $25 to retrieve our stuff from our room. It was a horrible experience. I will never stay at another Days Inn again, and I have told everybody I can think of about what happened. I want to be compensated in some way. I'm taking this to corporate.

I went back down to the front desk and they themselves call tech support. After I stood there for another half hour, I was told they were working on the problem and to give them an hour. (I gave them an hour and a half.) When I (again) went down to the front desk and told them (again) I wanted my money back, I was told the GM said I had been there too long and she was not refunding my money. Total time spent in the hotel was five and a half hours; three and a half of which I was told to wait by the staff working there.

On October 2nd, 2012, I went to the hotel to pick up my things and I had the $47.51 that I was told to have in order to retrieve my belongings. But everything changed at that point. The management was giving me a hard time and went back on their word. They are demanding me to pay $250 in order to retrieve my belongings. I was lied to and deceived by the hotel employees and management. They are giving me until October 16th, 2012. If I do not have the money by then, I will lose my computer.

I am currently self-employed. However, I need my laptop to do my job, and I am currently looking for employment as well. I currently do not have $250 available to pay to get my computer. I am extremely upset because my laptop has valuable information on it and I have never left my computer out of my sight. I have had the computer since 2010. I am a tax accountant and a student. There is tons of personal confidential information on my computer. All of my programs have pass codes. Nevertheless, I do not let anyone touch my computer ever.

I called the front desk and told them the problem. She sent the manager. He looked at everything and took us to another room. He apologized and gave us a ten dollar discount. I don' think we should have paid anything, but we accepted the discount. The new room was much better, but still not very clean. At least, there was no blood. The fridge in the first room was also dirty. I also didn't like having someone watching over the Danish at breakfast as if we were going to eat too much. At other continental breakfasts, we served ourselves. Here, there was a lady serving the Danish as if there was a shortage. This is not the first time we have had a bad experience with Days Inn, but it will definitely be our last, because we will never stay at Days Inn again

The associate did accommodate my needs and said she would switch my room to the back of hotel and give me a smoking room, and I told her I was unable to switch at that moment since I was leaving to take my daughter to a softball tournament but would be back at 2 pm. I arrived back at 2 pm and switched rooms but time was limited as I had to have my daughter back to the softball fields, so we just took our belongings in the room and dropped them and left again. We arrived back at hotel around 8:30 pm and as soon as we started unpacking and getting comfortable, we realized our room was filthy with stale pizza under the beds and stands, dirty wash cloth in between dirty sheets. The bath tub was a disgusting yellow mess and the inside of the microwave looked as if it had never been cleaned. And so, I proceeded to the front desk to request clean sheets and an ash tray as there was none.

The manager wanted to switch my room again but since we were completely exhausted from our long day at the softball fields, I told him I would just change the sheets. I went back to my room and did so as well as scrubbed the bath tub. The next morning at 7 am, our in-room phone rang. It was a young lady at the front desk saying my credit card was declining the room payment and so I went to the front desk and gave her my card to run. It declined again. She then asked if I had any other cards and I told her no, but I would go to the closest HSBC bank and get the amount they needed and asked her how much I owed for the rooms. That is when she said, "You do not owe for the rooms; you owe $200 for smoking in the non-smoking room." I told her I did not smoke in the no-smoking room, and she stated that I did and she went up and smelled it in the hallway. I again told her that I did not. She then said, "Well, are you going to pay the $200?"

I said I was calling customer service first. I proceeded to my room, packed up my belongings and gave the room keys to my daughter to check us out as I loaded up our vehicle. While my daughter was in there, that young lady pointed at her and said, "This family right here are **." My daughter was so embarrassed. She left in a hurry, that lady chased behind her with the receipt yelling and screaming with every obscenity gestures. We got in our vehicle and as we drove by, I grabbed the receipt from her while she was screaming and yelling. When I arrived home, I called my bank and realized she made several attempts to withdraw $200 from my account but was declined. So then she proceeded to phish my account and took $100. I must also add that she called my cell phone 5 times to harass me. When I finally did answer, she again was yelling saying she got $100 and I owe her another $100. I asked her to please not call my cell phone again.

I called Days Inn Customer Service and gave my complaint to a tee, but it was dismissed as a "he said she said" case being that young lady told them my children harassed her which is very untrue. I even called the hotel that night and spoke with a lady who was more professional and had some class and she stated that, that lady had no right charging us and that she didn't even work the day she said she smelled the smoke! But, the manager and customer service took her side and I lost out all around with false accusations. I read comments on their website and many people said their non-smoking rooms smell of smoke terribly, so if you are a smoker and get a non-smoking room and they see you smoking outside, be ready to be targeted and charged! I will never stay in a Days Inn hotel again!

My brother saw it too and said that is a health risk. I had my grandkids with me, and we had to stand in water trying to get dressed. Since my brother paid for it, I think he should get his money back. The bottom of my feet was wet, and so because of that, I got sick. I am a senior and doesn't need to be treated like that. All I would like is a refund. If I don't hear from someone, my attorney will be contacting them.

I went back to the front desk and I was switched to the second floor on the opposite side and this time there was nothing in the bed, or so I thought. I have bites all over my arms, legs, back, feet and on the top of my head. Thank you, Days Inn, for ruining my stay and until I can stop itching from the numerous bites, my weeks are ruined as well. I surely hope that none of those critters found their way to my home to infect my house and family also. Never again will I, my family or anyone that I know, stay in this hotel chain ever again.

On top of that, our room was never cleaned the entire time we were there. The housekeeper, who didn't speak English, translated that we had a 'Do Not Disturb' tag on the door when, in fact, we did not. We left the hotel by 8 a.m. each day since we were there for a Civil War reenactment. When I was loading my car on Sunday morning, 5/20/12, the rowdy workers were jawing nonsense at me. I also spoke with the head housekeeper and asked her about why the room wasn't cleaned. She explained to me that the housekeeper thought my room was part of the construction crew and they didn't get their rooms cleaned. When I confronted the manager while checking out, he made me feel that I was at fault for everything. I explained to him that he needs to be in control of the hotel and be sure that the guests are happy which he did not do.

I also asked him why was I put into a room that was next to a bunch of rooms occupied by the construction workers; that was the first mistake. He kept yelling at me that he offered to switch rooms which is not the answer I wanted to hear. He then asked me what I wanted. I told him that I should not be charged at all. He told me that I was crazy and proceeded to cut the bill in half. Still, I am not satisfied. This hotel is at the New Market Battlefield and is a disgrace! I have informed the New Market Battlefield Association as well as the New Market Visitors Center about this place.

When I went to see the other room, there were 6 men that had tattoos from head to toe barbequing in the parking lot with coolers full of beer. The room the manager wanted to give me was upstairs from these individuals. There were people hanging around outside smoking and doing all other illegal things. I went back to the front desk and told them that I did not feel safe as I am a female traveling alone. Amar the manager assured me that it was a safe place. I went upstairs to unload my luggage. As I walked in, there was a room key on the floor by the bathroom, so I decided to try it on my door. The room key that I found opened my room door. I went back to the office and reported it to them. They kept assuring me that the keys are deactivated. By this time, I felt that I was not safe, thinking, “Who else may have a key to access my hotel room?” Again, I went into the office and turned in the keys and told them that I was not going to stay in the room. The female at the front desk took the keys and asked me if the beds had been used. I told her of course not. I walked into the room and immediately went back down to the office. She said, “Good, because then we cannot rent out the room to anyone else.”

This all happened within 30 minutes of the time I was there. I asked them for a refund of my money since I was not staying where I was not safe. They advised me that I needed to contact CheapoHotels to get reimbursed. I called them and a female said I needed to go back to the hotel and get their approval and if the manager approved the request, they would give me back my money. So when I went back, the lady at the front desk called him and he told her, “Yes, that would be fine.” I then spent another 45 minutes waiting through CheapoHotels to give them the information. They then sent it to another department and said they would contact me. I was contacted today through a voicemail that they would not refund my money. Not only did I have to pay for another room that evening, but I could not access my debit card thereafter throughout my trip.

This part even gets better. I was unable to use my debit card for many purchases while I was on travel. I got back today and received an email from my bank stating someone had accessed my debit card information from a merchant on 04/11/12 and it was not an employee of the merchant; therefore, the bank closed my account for fraudulent debit card activity. I leave Saturday, 04/14/12, for another week of travel. Not only have I been inconvenienced with having to pay additional hotel expenses, but now I have to wait ten days to get another card in the mail. This experience has been the worst travel experience I have ever encountered. I have spent over 3 hours of my time today to resolve this issue with no resolution. The customer service number keeps hanging up when I ask them for corporate office numbers or addresses. I am therefore contacting the appropriate federal and state agencies that can take action against and who will investigate my concern, including the OSHA, for the safety of hotel guests.

I went to the front desk to return the keys and asked if she could refund my money because this is not a safe environment. She stated, “No, it has been more than 10 minutes.” I stated, “How did I know this was a bad area? So you're just going to take my money?" She just looked at me, showed nothing. She didn't even try to satisfy the customers - very bad business. I want my $100.56 back for a room we never entered. She's just mad because of the $100.56, that probably went in her pocket. So I want to file a complaint. I don't like how she showed no emotion or how she did not try to help with the situation. Terrible!

The new room seemed ok at first. However, you can see it was the same poor quality as the last room. The bottom of the mattress was exposed which seemed torn and old, and my allergies bothered me throughout the night. I knew I couldn't spend any more nights at this place. These rooms were obviously poor quality. The following day, I contacted Hotels.com and explained my situation. They told me that I would have to have management get in touch with them, which I did. I put the manager on the telephone as I was checking out, and she made it clear that instead of charging me $36.99 for the first night, she was going to charge me $45.99 for the first night because I was not staying the additional 4 nights. Not to mention, she wasn't the nicest.

I'm filing this complaint, because the refund for the rest of the nights have not been credited to my credit card and for my trouble, I should not be charged at all. Both Hotels.com and Days Inn grossly over-exaggerated the quality of these rooms, and I was deceived. Therefore, I want to be fully reimbursed.

This is ridiculous, he needs to be fired. Also when all this happened, another guy was complaining about the bed bugs and showed us. He had one of the rooms that we were supposed to have. The cops were called and we left after they arrived and told them what had happened. I don’t know what was done after that. This happened at the Days Inn in Birmingham, Alabama at 905 11th St. Something really needs to be done and I want to make sure that I don't get charged at all. We don’t need a lawyer at this time but hopefully it doesn’t lead to that.

Also, I waited all morning for my room to be cleaned and the housekeeper skipped my room. I told the manager and she said they hadn't got to my side yet. I told her that they did and I saw them passed by. When they were sent to do the job, it was terrible. I found chopsticks in the corner and a piece of paper I dropped early that day. In addition, they got my reservation dates wrong. I booked 2/26/12 to 3/2/12. They had me booked until the 28th. When I came from lunch, I was locked out of my room.

This has been an awful experience. I am a disabled veteran and I need to exercise daily to help my condition. I paid all of this money, drove 4 hours for this lousy treatment? I would appreciate your help. I called their customer service line and was placed on hold for 10 minutes.

We were told that there weren't anymore smoking rooms left, then the guy who checked us in gave us two styrofoam bowls and said to use those until the manager came in because she knew where the rest of the ashtrays were. We came back to the room, finished unloading our bags from the car, got settled in and after about twenty minutes after returning to the room, the phone in the room rang. I answered it and a woman replied back saying that she was the manager and that since we were in a non-smoking room, we had to go outside to smoke.

We didn't have a problem with that but wanted to let her know that the guy gave us the bowls to use in lieu of an ashtray for the time-being and that we have already smoked. She immediately became irate, yelling at me to tell me that she was going to charge me extra for smoking in the room. I was trying to remain calm as I told her that the guy who checked us in, said that it was ok. She then kept yelling so much that I barely could understand her. I told her to stop yelling at me and then she started yelling at the guy who checked us in.

At the time, my partner could hear her yelling at me over the phone from across the room. My partner came over and took the phone from me and said, "ma'am, I beg your pardon but I can hear you yelling at him from across the room. He then went through the same treatment from her regarding the same conversation and when she started yelling at the guy at the front desk again, my partner told her that not only was it unprofessional to yell at a customer, but even more unprofessional to yell at an employee in front of a customer. She interrupted him while he was saying that and my partner said, "ma'am, will you please be quiet for just a minute and let me talk?" She said, "no, you shut up!" My partner then asked if he could speak with her district manager, then she said, "yes, you can" then hung up the phone.

We then contacted Days Inn via their 800 number, they took the information and were very polite and helpful, except when we asked if we could not be charged for the additional smoking fee (we didn't contest the room charge, just the smoking fee).

We were told that the manager could charge us whatever she wanted and would more than likely charge us the fee. We asked for a supervisor and were quickly transferred. The supervisor confirmed unapologetically that we would probably be charged and there wasn't much we could do even after the investigation that they would do is completed.

If there wasn't any smoking rooms and we had to smoke outside, that would have been fine, but don't give us something to ash in, tell us its ok to smoke in the room, then treat us like we were doing this out of malice and charge us for it.

My boyfriend went to the front desk lobby for complimentary coffee the next morning. He was also harassed by the front desk clerk. He was also reminded that there was to be no smoking, not even on the balcony of the room. There was no need at all for this rude behavior. It was a bit excessive at this point. To top it off, after housekeeping came by the next day, I noticed that they had not even vacuumed the floor, or bother to replenish us with more plastic cups (which we had used up for our beverages and toiletries). I had a bit of makeup that had smeared onto a pillow that was still there. Is it standard practice to change the sheets/pillow covers daily or after each guest? Then as I used the facility the next day after housekeeping, I noticed on the bathroom floor there was a toenail clipping, which was neither my boyfriend's nor my own. Where did it come from and where was it swept out of? I am upset at the treatment I received and cannot believe a company would allow its name to be represented in such a horrible manner.

That same day, I happen to be paying bills through my bank account. I noticed a charge for $352.89. It showed Days Inn contact information beside the charge. I called the Days Inn reservation 800 number and asked to speak to a customer service rep. I explained to him that I just wanted to reserve the room and that the website didn't clearly explain that I would be charged the full amount and that the charge was non-refundable and non-cancellable. The customer service rep. was extremely rude. He said there was nothing he could do. I told him that this was not right and that this was an unsavory business practice.

Days Inn virtually tricks you into doing this type of reservation. Also, I stated that it should be stated upfront in big bold type what type of reservation you are making. He maintained his level of rudeness. I told him that I wanted to cancel the reservation. He refused. I explained that I would dispute the charge and asked to speak to a supervisor. I was disconnected. I contacted my bank and they tried to dispute the charge.

However, during the week of Christmas my bank re-initiated the charge. I was away for the holiday. December is an expensive month for most people with presents, etc. However, airfare, hotel, rental car, and activities were all paid for or included in my hotel package. It was next to the last day of my vacation. I had about $400 cash in my bank account, which would have lasted until my next pay period. There were some miscellaneous charges that you incur during traveling, for example; meals. However, there was more than enough in my account to cover the charges. Then the bank re-initiated this charge from Days Inn claiming that Days Inn would not cooperate. Because I incurred this additional charge, my account became overdrawn and I incurred additional overdraft fees totaling $68.

When I arrived home I noticed in my bank statement they also charged me $93.46 from my reservation's credit card for the same night they charged $159.95 plus taxes. I was asked to complete an online survey about my stay and I reported my claim. The next day I received from a no-reply email saying the $93.63 didn't appear on his computer. I then tried to contact the Wyndham people (owners and managers) through their contact web page, but it couldn't go through until I changed to a US address. So not only I was charged $253.58 for a written confirmed rate of $85, but Wyndham or Days Inn will not accept any type of feedback online.

The pillow cases were disgusting. They smelled like they are 3 weeks old and they haven't been washed. The pillows itself needed to be thrown away. If you look behind the furniture, especially the bed, there is so much dust and dirt! I'm not even exaggerating. Also look under the microwave, it's very disgusting. I saw a roach come out of the table. Nasty. I assumed that this place has bed bugs because I had hives and bumps and I was very itchy the whole stay. This was my worst hotel experience. You're better off staying at Motel 6 or in your car. Don't believe the positive reviews or any of the online pictures. This place needs a total overhaul. I did not get the rate that was online and I've been a Wyndham Rewards member for awhile.

After check out and arriving back to our residence, I noticed some irritation on my left arm and back. I, too, had been bitten! As a registered nurse, I have a circular bite mark on my arm the size of a dime piece! The hotel appeared to be sanitary, which was why we accepted a new room. But after being bitten on two separate occasions in two separate rooms, I know this must be an ongoing problem. We were warned by a guest in the lobby that another couple had complained of being bitten by bed bugs the night before.

I'm writing to make you aware of the issue as well as receive some form of compensation for the irritation that both my fiance and I are currently dealing with from these bites. The staff was notified of the situation and just laughed it off. That was very unprofessional.

A few days later, I found that the Days Inn at Newton, Iowa, had charged me three different times for the room. So, I called the hotel to try and receive a refund for the charges of the room which I never stayed in. However, after five attempts, the manager still refused to speak with me; this call would have maybe taken a couple of minutes of her time.

So now, I must go to my bank to have my money returned, which will take weeks to get back, due to their incompetency.

This is more like a third world hotel, actually, not as clean. There was dirt in the corners, stains on the rugs. I found a valuable ring in one corner, which means they probably didn't clean between guests. The pillows were like jokes, all lumpy and thin. The woodwork was worn and the shower head was rigged with tape. We got stuck in a smoking room, even though I did not book one, so that added to the unpleasantness. The hotel blames Expedia for that, but honestly the smoky smell was the least of it.

I am had filed a complaint with Days Inn, as well. But so far, the satisfaction has not been given. I am attempting to contact the Corporate and if you can help me with the proper address, that would be wonderful.

The manager gave us a fifty dollar voucher, for another stay in Days Inn, something we are not likely to repeat based on other consumer complaints, we are now finding online, including on this site. We are asking for full restitution of our room fees.

The place is not worth the money I paid for the room. The staff is not bad but the place has a real big problem.

That is the ** policy I have ever heard!

Upon phoning both the hotel directly and Days Inn customer care, I have received nothing more than "we cannot do anything about this as they were booked under a no cancellation policy". When I hung up yesterday, they said a case was opened and it was being looked into but couldn't tell me anything more. When I asked a time frame, I again was offered nothing. My debit card has already been charged for three rooms. Please provide assistance and guidance to me as soon as possible.

Heather **

We checked out of our hotel in Anaheim on the 27th as planned and headed to the Days Inn. When we arrived, we found that our reservation was not correct and was scheduled for the 28th and not the 27th. The manager Robert put my family in a smoking room, which was very upsetting, since neither of us smoke. Also, we do not want our children around that especially since our youngest is 1yr. old.

My girlfriend is a small woman weighing roughly 110lbs. She went to use the restroom and the toilet leaned over and hit the wall. My son opened one of the cabinet doors and it fell off completely. There was kool-aid or something red all over the bathroom door and toilet. We only had one (1) clean towel and the rest were thrown behind the toilet, dirty from the last guest. The front door was not properly cut for the frame and let in light from all four sides, along with cold air from outside.

It was 11pm when we checked in, because we had spent the day in Universal studios. Our children, as well as ourselves were tired and decided to suck it up for the night and speak to management in the morning. The next morning, we were awakened at 6am by saws and hammering due to the on-going construction. I went to the front office and spoke to Jade (manager). She was very polite and moved us to another room. She then told me to call in the afternoon and speak with the owner to correct the rest of the problems.

When we got to our new room, I stepped into the restroom and found I was unable to shut the door because the toilet was in the way. I pushed on the toilet with very little pressure and the entire thing slid back against the wall. I again went to the office and spoke with Jade, who was very understanding and assured me it would be fixed when we returned from the days activities.

After a day at the zoo, I called the owner on our way back to the hotel. He was extremely rude and began screaming and cursing at me right off the bat. I asked him if I was acting in that manner towards him. He replied no. I asked why he was treating me with such disrespect? He said he didn't like complaints. I asked him how we could resolve this issue. He told me to come get my ** and get the ** out of his hotel. He then hung up on me. My girlfriend and children heard the whole thing and began to cry, thinking we would have to cut our vacation short and go home. I spent over an hour on the phone frantically trying to find another room. Everything was booked for the weekend and I was very fortunate to find something. However, I paid way more than I had planned on.

We returned to the Days Inn to collect our property. I had my girlfriend take pictures and video of the property while I loaded our property into our truck. When we went to the office to return the keys, the manager (Robert) began to threaten me and taunt me, calling me a ** and a **. He told me to be a man and step outside with him and continued to be aggressive towards myself and my girlfriend. The whole time he was acting in this manner, my children stood by and watched in horror.

I told him I would pay for the night we had stayed, but he was not authorized to run my card for any other charges. I told him that I had taken pictures of the room when we first got in and after we removed our items and he was not to charge us for damages existing due to shotty work done by the crew he hired to remodel. I also informed him I would be contacting the California BBB and health dept. for obvious code violations. He continued to curse as we walked out, again telling me to be a man and fight him.

I have never experienced anything like this in all my years of travel. I was not once rude or loud towards management despite my strong feelings about the situation. Mainly because I do not want my children to see me angry and acting irrational. I do not want them growing up thinking this kind of behavior is acceptable.

I will never again stay at a Days Inn or any other hotel related to them. I hope no one else has to experience what my family did.

By the way it was a minus one star Motel.

The bathroom floor had a spider and water bug. There was no working ice maker or vending machine, thus I was told by the person at the front counter to go to the Super 8 to get ice, etc. There was no working TV remote, so I called the front desk and the lady said she would bring one down to my room. When I called the motel to make reservations, the clerk asked me for the credit card number, expiration date and the 3 number security code on the back of the card. I have never been asked by a hotel clerk for the three digit code. I know it is a common practice on line.

I travel a lot and will never stay at this motel and will have to give it some thought whether to stay at a Days Inn, anywhere.

When we entered the room, it was soon very obvious that housekeeping was considerably lacking: there was dried urine stains on the toilet seat and in front of the toilet on the floor; the tub had what looked like fur in it and would not drain with no soap or shampoo present; and the A/C unit, at its highest setting, was not cooling sufficiently and created a moldy smell that quickly filled the room. We told the night clerk and he put us in another room--which smelled awful--like someone had vomited in there.

We decided to leave and try our luck finding another hotel, with no success. We reluctantly returned to Days Inn and stayed in the first, still urine-stained "suite", which was still very hot even though the A/C had been running at full power for over an hour at this point. Later, in the wee hours of the morning, out of total exasperation, I took a painting off the wall and used it as a diverting duct to direct the meagerly cooled air directly at our sweltering bed.

By checkout time, we could not get out of this place fast enough.

I spent $200 for the technician to fix my computer, although there was nothing wrong with my computer. I couldn't move to another hotel. By that time, there were no vacancies for a full week, because there were conventions in town, and it was graduation week at many local colleges. I should be refunded 15% for every night of my stay (plus taxes), for the absence of the promised availability of free internet. I could have stayed in another hotel for that price with free internet.

I called the Days Inn and left a message for the manager to call me. I waited three days and he never did. I sent an email, waited for three days and still no answer. I called again and finally caught the manager. He was rude. He asked me to fax or email my bill, so I did both. I waited three days, emailed again, called and the manager never got back to me. I finally got a hold of the main office of the Days Inn and they said the same thing; email or fax the bill and I did both. I waited a week and still, no response. I called and a few days later, I received an email saying they would refund me the $162.72 that I was overcharged. Here we are in the middle of April and still no refund. Don't ever stay at that Days Inn, I know we won't.

Oh, I forgot we slept on top the covers with our own blanket because we where afraid to get under the sheets. We also left every light on in the room so more bugs wouldn't come out. Again, don't stay here.

I want a refund of the money she charged, and if this hotel wants to stay in business, she should lose her job. We had another team of 16 rooms reserved in two weeks and have decided to use another hotel because of this situation, and more importantly, because of Pam, specifically. That is a lot of money to lose. I was charged for a night in a room where I did not stay even though I have proof that I called ahead of time and canceled the room. Let me know if you want the recorded call of the cancellation.

Later that evening as we were preparing for bed, I took my socks off and of course, they were black; which was gross but I have had that problem before in a hotel. As I went to turn on the light near the bed, a horrible odor came from the carpet near the bed. Every time I turn over in the night, I'd smell that horrible smell. I have no idea what it was. Two days after we checked in, the toilet broke and we had to manually flush the toilet until they came to fix it, which was later that day. The very next morning, the light over the sink which was where you have to do your hair, burnt out. So we called the front office and they sent a repairman to replace it a half hour later, which irritated me because we were trying to get out of the hotel to go to Sea World. But that wasn't the worst thing.

The very next morning, 3 days after we checked in, we went to get in the shower to get ready for the day and there was no hot water! We contacted the front desk and they informed us that the boiler had gone out and there was no hot water. They told us that they had some rooms available across the street that we could go shower in. So we had to load up all our personal products and traipsed across the street to shower. Let me tell you, it was a big hassle. When we returned that evening from our daily activities, there still was no hot water. The front desk told us it wasn't fixed yet but it should be in the morning, which of course it wasn't, so once again we had to load all our personal stuff up and traipsed across the street to shower; but this day, it was raining so that made it even worse. By this time, I had it with this dump and began to look around the area for another hotel. There was hardly any rooms available and the ones that were available were very expensive, so I couldn't afford to change hotels which really made me livid.

We asked them if they would move us into two rooms across the street, with hot water, that had adjoining doors. But they said they couldn't do that. Much later that evening, the water was finally fixed and we were able to have a warm shower the next day. But when I showered the following day, there still was no hot water. I refused to pay the full price for that hotel and told the front desk that I want a discount for the inconvenience their hotel caused me. They told me that they could give me a 25% discount of two of the days, which was only a measly $30. I refused that offer and told them I wanted the suite room for the cost of a regular room. The clerk said she'd have to talk to the manager.

After some wheeling and dealing, they finally agreed to my offer which saved me much more than their first offer but even that wasn't worth the problems we endured at the horrible hotel. I would never, ever, ever stay at the Days Inn near Sea World again. Even the terrible area it is located in doesn't compare to how rotten that dive of a hotel is. Bums everywhere, nude bars on every corner and panhandlers on every street don't even come close to explaining what a scummy place this hotel is. Day's Inn should not even want their name associated with this hotel. I would be embarrassed to say this hotel was in my chain of hotels. It's a good thing I've stayed at Days Inn before because if this was my first time, it would have definitely been my last!

The "first problem" was the gates were broken. The carpet in the hallway leading to the room looked so old and nasty that I really didn't want to even walk on it. the "second problem" was that it was "dirty". When we got to the door, the key would not work very well, with multiple tries, we finally got in. The "third problem" was that the carpet in the room was so old it had "multi" wrinkles in it, I kept tripping. The "fourth problem", we opened the sliding glass door to the outside to let some fresh air in the room and the door fell off of it's railing. The "fifth problem"...

"scary problem # 7".

I'm just really glad we were not staying for more than one day. I was thinking about asking for another room but only figured that all the rooms were in such bad shape, why bother. I will say this is by far the worst room in my life I have ever been in. I'm 53 and I can't even think that someone could think that this hotel would even be worth wanting to stay in. I will not recommend this hotel to anyone. As a matter of fact, I will tell everyone the whole bad experience first. Just to answer any questions about if I complained to the office or not. No, I did not. When I checked out, she was nice and polite to me and said have a nice day and I left. She did not ask me if the room okay or not. I'm thinking that maybe she knew better and didn't want to hear yet another complaint.

Then ten days later, I received an email from their manager that something was missing, so that we could not get back our deposit! I tried to contact with their manager, several times later, they told me that the manager was out of town and would be back in the next year! I sent emails to the manager, but no responses again! Very terrible experience! I will sue them! Be careful of your deposit!

Days Inn offered no compromise, such as a two-night stay for the price of one for future travel. Days Inn runs specials all the time for three night for the price of two. They would not budge an inch to work with me, so I'll never stay at a Wyndham Hotel again. It doesn't make much sense to lose a regular customer over a lousy $40.

We had gone into the hotel a week prior reserving a non-smoking double bed for the night of Nov 25th. When we got there, I called to confirm our reservation and we checked in around 7pm. The attendant completing the reservation was going to charge us for two nights. I had him correct the reservation. The TV remote did not work and there were no instructions on what internet connection we could use and if there were any security code to log into the hotel internet.

The following morning, we found that the coffee maker did not work. Today, I was transferring money from one account to another in my banking site. I found that the hotel had put a hold on 120% of the cost of the room reserved. I called the corporate customer service they told me to call the hotel. I called the hotel that we stayed at were the clerk told me my bank is the one who put the hold on the money.

I call my bank to confirm that it is the vendor that places the hold on the money on a bank account and got the fax number for the hotel to release the $86.75 they are holding on my bank account. To date, I have given them 24 hours to release the $86.75 hold. If I do not see the release by Monday afternoon, I will take further action.

1.The carpet was dirty.

2. The comforter had a big hole in the middle of it, the size of an orange (the bed was neatly made which shows they saw it and did not care).

3.Woke up with itchy with red spots on my back-- possible bed bugs.

4.The bathroom was dirty, the towels had stains and the shower did not work, only the faucet did.

5.The beds were old and springy.

Overall, terrible experience. Took two showers to get the smell off of my body.

We had to go to reception twice to request the roll away for 115. It arrived after we left for the evening (only my very elderly, disabled mother was left in the room.) The bed was left, still folded and not set up. I had to go to reception at close to midnight to request bedding to make it. Once made up, the mattress was so thin, it was impossible to sleep on. I had to squeeze into the same bed as my mother.

We are told we cannot cancel the rest of our booking and get a refund! At breakfast, one of our party was making her coffee when the attendant picked up the milk and emptied it down the sink! The guest computer does not work. Nothing works and the rudeness of the reception people is beyond the pale!

As we left, he remembered about the fact that he left the envelope on the table where he had been standing. When we left to see the property, he just assumed I had picked it up and in all the excitement of the hopes of a new home, we got caught up in our children and our friends. Later that evening about 7PM, he asked me where the envelope is and I said that I don't have it I thought you had it.

After an intensive search, we left our friend's house and the bonfire that was going to head to the hotel and police station. There was $1200 in the envelope along with my husband's bank receipt with his account information, address and amount of money he had in the bank. Mind you, it is Columbus day weekend and we had hardly any money for another hotel and food for my kids until Tuesday when the banks opened. I called ahead and talked to the Day Manager, Jessica, who said that she would go down and look in the room. She found nothing and she also said that no one had been in that room but the cleaning women Chris and Rhonda and they would never do such a thing.

We proceed to the hotel and the Night Manager was there. He was rude, condescending and blatantly mean. I said, "Don't you have any compassion that I have four children?" He did not care one bit. I then went to the Police Department to file a report and after they questioned the manager the next day, nothing was done. They never questioned the maids at all.

It is a small town and they tend to watch out for each other. Mind you, my six-year-old came to us when we first discovered it missing. He didn't know what we were talking about and he said, "Dad, I saw a white envelope on the table where you were standing when you told me to get in the truck." How would he know that? This money was hard-earned and to be used to help us put a bid on a home on my husband's retirement fund. When they saw the balance, they probably said to themselves that they don't need this and pocketed the money.

I have four children and that money along with what we had saved is for our home for my family. I am an honest person and would never do this to anyone; I was raised better than that. The police said to me, "Are you sure your husband didn't lose it and not want you to know he still has it?" Like he was doing something with the money that he didn't want me to know about. How does that sound? I told them that we have been together 24 years and we would not do that to one another - it is our future. What would I have to gain in making up a lie like that?

As a result, we are 1200 dollars short of purchase money for our home. The mental anguish we went through was unimaginable. We almost decided to back out of the deal all together and come home. I don't know what to do. No one will listen or try to help. Is there something that can be done?

It has been several weeks. They have still not credited me and do not respond to my requests. The same thing happened to three of my colleagues at the same hotel. We are still working on getting our credit. I was over charged 70 dollars.

I still had to pay for the hotel. I am so disappointed and would try not to attend that Days Inn again. 8/19/10, I still have the scars from the bedbug bites. I sometime have nightmares. A little jumpie know. So sad that these companies don't take accountability for their properties. Today it on the television about bedbugs reports. Thanks for listening.

After we got in the room, I lit a cigarette. Almost instantly, the Manager called our room (I don't know if they had cameras or what) and said "Get out the ** out before I call the police. You're in no smoke room." So we packed our stuff in a hurry I forgot my guitar, $550 in cash and several pieces of clothing. We even offered to pay the $75 dollar fee for smoking in a nonsmoking room but by then, the manager had done inspected the room and found our stuff he said no, we were to leave immediately and not come back.

I had a hard time getting my guitar back and forget about the cash and clothing or two days rent. I will not ever stay at another Days Inn as long as I live. I do however feel it is important to let you know exactly how your inn is being run or is being run into the ground.

These people are liars. Jay told me when I paid with cash that if I decided to check out early he would give me my money back. I think the whole ordeal was uncalled for. My bed was never changed. I had problems with the A/C. Also, the toilet wouldn't flush unless you held the handle down. The sink was stopped up. One of the lamps didn't work. Extremely rude people that act like their doing you a favor by letting you stay at their motel. What happened to customer service? Not a good way to get and keep people coming back. Not only did Jay cheat me out of my money, but I didn't get any reward points. After staying at three to five star motels, they rank zero. I certainly hope you can get my money back and also my reward points. If not it is a civil matter and I will take it to court.

The third week I was there, after using the lobby wifi internet, when I returned to my room, the sliding electronic key would not allow me in. This had happened a few times. When I entered the lobby again, a customer husband and wife were complaining of their room missing items including their medicine. I became worried. I had 16 boxes packed to ship to my home state in the room. It had been my practice to leave a note on the door that was given by cleaning staff to skip room service per request of the customer. When I entered room, all my items appeared to be there. Though as a precaution, I placed a battery door entry alarm near my luggage.

The two days before leaving, I spent time at the airport arranging my departure. I noticed cleaning service manager and a maid, so I requested a vacuum of room. They did the room before and after and skipped mine while I was there. When I returned, the room had been entered but no cleaning. I vacuumed the room myself.

It took a month for my shipment of 16 packages to arrive in California. I listed a thorough inventory and photographed the items. I did not reopen the boxes until arrival. They were left unattended by myself only at the Days Inn. My two 200 bronze Ganesh statues one purchased for $325 in 2006 in Berkeley California 9-3/4 inches in height, and one for $80 online a sitting 6" Ganesh, were both wrapped in a small California wine crate inside one of my boxes to ship. In addition, my 1800s Scottish etching 14" in length matted in frame was also removed from the box while in the hotel. The print was valued at $475 when purchased in 1998. It now has a much greater estimated worth and I have obtained verification from appraisal. In addition, one pair of new black suede Kors are absent.

Prior to my knowledge of this, I had a conversation with one of the staff members who discretely commented to me to be careful because the management no longer paid for security. I wish to file a formal complaint. A couple of days before the entry of my room, the hotel gave me a billing and they had changed the rate from the original daily quote. They advertised on the ad full internet and they only have internet in the lobby. I had even received a shipment of a package from California while there, and the part time manager Raul was quite professional and I did not believe it would be necessary to count things daily since the maids had not been cleaning the room.

Please contact me with any resolution that can be met to resolve this loss. It has been my observation, the City of Orlando has a poor practice with hotel regulations in comparison to other tourist areas I have stayed domestically and internationally. Thank you for your assistance.

Then three days later, the room that I canceled was billed to my credit card. I called back again and they said that they would put me through to the manager, but I really have no idea who I am talking with the whole time here. He said he would take care of it and credit it back to my account, but that hasn't happened yet. Meanwhile, I called Days Inn Corp. Headquarters and filed a complaint with them, and like before, nothing has happened as of today.

Upon moving to the new room I found that the TV only had 10 channels when the previous room had a lot more. I informed the desk clerk and he stated that it was not their problem, but he would inform the manager upon check out on Monday morning. The TV was not fixed nor any calls to apologize or make it right. Then on Sunday the AC went out. I again informed the front desk and they wanted me to move at 3 a.m. to another room, then said they would give a discount on the room. Upon check out, no discount. Also my friend requested a room with a fridge and microwave as we were staying for six days. Upon walking to get ice I noticed that the front rooms were nice and clean with nice comforters and microwave and fridge but the rooms behind the front were not equipped with these items and were dingy and not comfortable.

There is no way that I will stay in a Days Inn again if there is another possibility somewhere else. The front desk staff was rude and unpleasant. Whatever happened to the customer is always right!

I called the manager of the Days Inn numerous times and left messages with the desk clerk and have never gotten a call back from Rita the manager. On my final call, I was told that a "white tray" was missing and that we would not be getting back the $20.00. This again was from the desk clerk, and not from Rita the manager. I told the clerk that we did not take the tray and insist on the monies being returned. It is not the amount but the principle. She said, they would not be returned because there is no proof that we did not take it. I said there is no proof we did, and let her know that I would be calling their customer service department. She said "go ahead, they will not help you".

I then called customer service and spoke to Laura, she opened a case for me and said the manager of the facility would be calling me. Guess what, the manager is Rita and no call back. I called again today to customer service and spoke to a supervisor, she said customer service has nothing to do with this and it has to be handled by the facility manager only, guess who Rita. She also said, she has 7 days to call but cannot guarantee she will. At this point I am so mad, I do not like getting accused of stealing, and would like my money back. Again, it is not the amount but the principle. My husband has been out of work for 19 months and we drove to Florida from New Jersey so he could look for a job. It may not sound like a lot, but every $20.00 at this point helps.

We tried to get another room (with two double beds since no kings were available), but found that room to stink just as badly, if not worse and decided to stick with our first folly. I tried to clear out the smell by running my fan all night, to no avail. That evening during my shower I found that I had uninvited company in the bath. I am not aware of which kind of insects crept about, but I've got photos of them on my phone, which I showed to Greta the next morning and was assured there were no more rooms available and that I would receive a discount for the inconvenience of stench and bugs sharing my bath.

That same morning, I was informed by my esteemed travelling companions of the in-room coffee, of which I was blissfully unaware, have none such in my stinky bug room. Oh, and my in-room hair dryer was not working either. I returned that evening, spoke to my ever increasing number of many-legged roommates, washed and fell into and exhausted sleep. There we have it: non-smoking king room reeking of smoke, uninvited roommates of the creepy-crawly kind, no coffee maker, no hair dryer, no discount. All this equals no return business and much consternation.

The manager had no recommendations how to prevent me from contaminating my home so I emailed Days Inn via the corporate website. That was shortly after 4am. I asked for urgent advice as I was going to be leaving in a few hours. It has been more than a day now and I've got no response from corporate. It could be thousands if they do get into the house. At a minimum, I need new luggage and may just throw away some/all of the clothes. I need to do more research. The manager did give me a couple garbage bags for free so I could bring my stuff home. I was surprised he didn't sell them to me for 20% off. Oct 23, 2009 - Days Inn, Waterworks Rd, Somerset, PA 15501

Problems:

1. The toilet got plug on Friday morning. I went to the front office for assistance. They gave me a plunger to unplug the toilet. Is this my job?

2. On Saturday morning, my wife started using the hair dryer that is provided for their guest, at which time her hair was pulled into the fan motor because the fan guard was missing off the back of the dryer. It took me at least 20 to 30 minutes to get her hair out of the fan on the hair dryer and an additional 30 minutes to untangle her hair. I informed the front desk of the problem and as of our time of checking out on 7/20, nothing had been done about the situation. I will be passing this info on to OSHA and any other agency that I can find.

3. We had four adults register to that room and not once were we given the right amount of towels. When we ask for more towels, the maid went to the next room, a smoking room, and pulled 2 towels off their rack and hand them to us after the present guest had smoked in the room, leaving the odor of smoke on the towels. If I wanted a smoking room, that’s what I would have requested.

We had children crying and very upset because we spent most of their vacation trying to get a room for the evening. This whole trip became a disaster. Once we returned home, one of the members noticed that her credit card had been charged multiple times for the rooms that were not occupied by anyone in our group. The charges were being disputed by the consumer with her credit card company due to the fact Cheetan Shah would not listen to reason. During the dispute, Cheetan stated that we had more people than we had reserved the rooms for. All of the children were under 12 and could not stay in a room by themselves.

This ordeal has caused me mental anguish and sleepless nights because of the current economy everyone is doing the best that they can to survive. I would not recommend anyone stay at Days Inn Kings Dominion. If you live a short distance away, take the drive back home or get a room outside the area. I will also be contacting the VA Attorney General's office. We are still fighting trying to get those bogus charges removed. I am having trouble sleeping and concentrating. This has put my young daughter in a financial bind.

We went to the Days Inn in Ft. Benning and checked in. We went to the room and it was absolutely a pig sty. It was unclean and the pool was full of algae. It looked nothing like the pictures on the website. So we went to the front desk and told them we were not happy with the room and wanted to leave. The front desk person said we were not the only ones. In fact, when we went to the front desk, the guy ahead of us was doing the same thing. Our problem was we went through gtahotel.com to book our room so the front desk could not credit our account.

We had to make a complaint and go through gtahotel.com to be credited. They would only credit us for 2 nights. They say we cancelled too late to receive a full refund. We never even stayed one night. We tried to get in touch with the manager before we left at least 3 different times and left him my cell # and he never returned my call. We ended up getting another hotel room elsewhere. We ended up having to pay the $294.00 for rooms we never stayed in. gtahotel.com eventually credited our account $172.00. All I want is full refund and this hotel turned in to the health dept.

Once home, I placed a complaint with BBB, which contacted the hotel several times without any response. A final letter was then sent, also without a response, and the BBB told me I may take the matter up with the office of consumer affairs if I wished to pursue it further, which I do. I only wish to be reimbursed for my payment of $110.99, to which I paid with the intent of getting a good nights rest. The barking dog made this impossible, and I had about a 4 hour drive home the next day without having had any sleep.

I checked out on the 12th and took my card keys to the check out desk and was walking out and David ** called me a liar and told me that I would not receive my money back. He said that I lied to the Customer care person. I told him that I didn't know what was written to him, but that I don't lie and that calling me a liar was not good Customer Service. I have dealt with Day's Inn Customer care now for over a month and they keep referring me back to the Property Manager who only insults me. They owe me $228.98 for the 4 nights that I didn't stay at the motel.

Consequently, it was impossible to take a shower or bath since there was no closed area for the steam. It was terrible. I had to call Travelocity about the breakfast. We just let the bath door, big mistake, go at the time. They called the office and got us 3 slips worth $3 each towards breakfast, 1 for each of us. There was no way we could eat for $9.00. There wasn't even one item we could get for that amount. Because we had reservations for both ways and had prepaid, we were stuck with the same place on the way back. This time the bathroom actually had a door. But there was no cold water only boiling hot. There was no way we could take a shower or bath once again. Also, the walls had been whitewashed at some spots and not others so the entire room had a very dirty look.

We were on the first floor and the drapes did not completely close. The whole thing was a complete disaster. Again, we got those $3 coupons. Again, it did not cover breakfast. The whole thing was a real sham and we are not happy about our experience. We feel that we are owed money back. Not all of it as we did sleep there but at least 1/2 of our money should be returned. We saw rooms advertised up and down the road for $39 to $59. It cost us $77 a night for a dump. I wouldn't let my worst enemy stay there.

Economically, it cost us breakfast money that was not included as part of our budget for this trip but we had to eat. Psychologically, we had traveled a full day in a crowded car. When we arrived at the motel and could not shower or clean up but had to sleep sweaty and could not wash in the morning. Have you ever had the opportunity to do that? Have you ever had to spend another 10-12 hours in a car with 3 sweaty, unwashed people? I think not! I have done a lot of traveling in my time and stayed in many motels and hotels and have had funny experiences and bad ones, but none like this. It was an absolute travesty and it was all arranged by Travelocity.

What I am writing you about is your customer service. I was upset when I found that I was charged for the 15th and called your customer service line Monday about 5:00-6:30, and yes it took that long. I spoke to a Daniel who made the situation even worse. She was rude and did not help in the slightest. When I asked to speak to a manager, she said she wouldn't transfer me to a manager without a case number. I then requested a case number. Her reply was that she wasn't going to file one for me because it was an invalid complaint. I had originally made my reservation for 10/08-10/12/08 and because of some family events, I was unable to go to Tampa at that time.

I cancelled my reservation and received a cancellation number. I gave those numbers to Danielle and she told me that they didn't pull anything up and there was nothing she could do for me. I verified with her that she would not open a case for me because she thought my complaint was invalid even though I had a confirmation number and a cancellation number. She said, "That's correct." After a bit of arguing, she put me on hold for a bit and came back stating that she would write a form for my complaint but happily told me I wouldn't hear anything until after October 30th.

While writing my case, she found that I already had one and again happily told me that she wasn't going to write another one because there was already one out there. I said, "That's fine, but now I can speak to a manager." She stated she would see if one were available. She had me on hold for about a minute and a half and then came back to state that one was not available. I told her that I would hold until one did become available. Now I spent two and a half years on the phones in customer service and if a participant wanted to speak to a manager they were able to speak to one. They even sometimes had to hold for a long time, but in the end received attention to a manager. She told me that she could not allow me to be holding on the line because she had other people waiting on the phone and that she was going to disconnect the call. I told her fine and that I would just call back.

I called back and waited in the queue again until I was able to speak to Ms. Andrea who by the way was very nice and professional. She then connected me within two minutes to a supervisor by the name of Allen. This occurred at about 6:36 pm October 20, 2008. I explained to him the situation about the room but by the time I wasn't really concerned about that, but rather my treatment from Danielle. He apologized and said he would speak to her and he would look into my case. In summation, I travel a lot and several times have chosen the Days Inn. I even stayed at your Days Hotel for my birthday back in September and had a wonderful time. It's a shame that one customer service representative can leave such a bad taste.

Weeks later when I received my credit card statement, I discovered that I was charged for the 2 rooms by Days Inn, and I was also charged for one room by Expedia. I have brought this matter to the attention of Days Inn Worldwide Inc. Customer Care (office in South Dakota) and have not received a satisfactory response. I am requesting that you review your records and you will see that you received payment for 3 rooms under my name, but I only occupied two. I am therefore requesting a credit of $114.00.

I also complained that one of the rooms was exceedingly stink of stale cigarettes and I requested another pair of adjacent rooms but was told none was available. I therefore asked for air freshener, but was told none was available, and that I should purchase my own at a store down the road which I was unable to do on account of very heavy rain that evening.

I was too tired to complain again so I just cleaned it up a little with my Clorox wipes and went to sleep. I left immediately the next morning. I still can't get the feeling out of my head that I sat in someone else's wet urine. This is the second time I stayed at a Days Inn, in different cities, and the rooms were filthy. I'll never stay at another Days Inn even if it means I have to sleep in my car!

Not only did they mess up on my credit and checking acct., but the first day there I paid $152 for the night and the A/C did not work AT ALL. I had to switch rooms the next day and they put me in a room, where next day was smoking. My room and the hallways were so bad with the smell of smoke and I have two small children with me.

We called the desk to get more and they told us they didn't have anymore. Some of the lighting did not work. On the other side of the hallway as we were walking down the stairs, the trash cans were overflowing with trash falling down the stairs. That door was not working either, as we could not get back into it with our security room keys. We noticed a sanitary napkin in the parking lot. Posion Ivy growing up the outside walls. The pool had a greasy film around it, and there was something broke off where it looked like it was a diving board. The part that was left was almost tripped over and could have caused serious injury. The place was just filthy.

Not only that, there was a ********** on the property. Oh and the continental breakfast left much to be desired, especially considering all the other nastiness. I could not even think to eat it. This motel should not even be advertised on the Days Inn web site, especially with the president of the company having a letter on there about it being a family environment and how they take care of their customers. That letter is a joke.

Having a group of peole that we were in care of in this place was highly embarrasing. The families will think twice before they let their children go again, as the kids were on the phone with them telling them what an awful place it was. We couldn't find another place at this short notice. And could not get our money back, so therefore could not have paid for any other place. I did write in to Better Business Bureau about this place. I have not heard anything back from the motel manager at all. I also contacted the health department in the Richmond area. This place should be shut down. Not only that, the property did not look as good as any of the pictures we saw when we made the reservation.