Days Inn Reviews

When I arrived home I noticed in my bank statement they also charged me $93.46 from my reservation's credit card for the same night they charged $159.95 plus taxes. I was asked to complete an online survey about my stay and I reported my claim. The next day I received from a no-reply email saying the $93.63 didn't appear on his computer. I then tried to contact the Wyndham people (owners and managers) through their contact web page, but it couldn't go through until I changed to a US address. So not only I was charged $253.58 for a written confirmed rate of $85, but Wyndham or Days Inn will not accept any type of feedback online.

The pillow cases were disgusting. They smelled like they are 3 weeks old and they haven't been washed. The pillows itself needed to be thrown away. If you look behind the furniture, especially the bed, there is so much dust and dirt! I'm not even exaggerating. Also look under the microwave, it's very disgusting. I saw a roach come out of the table. Nasty. I assumed that this place has bed bugs because I had hives and bumps and I was very itchy the whole stay. This was my worst hotel experience. You're better off staying at Motel 6 or in your car. Don't believe the positive reviews or any of the online pictures. This place needs a total overhaul. I did not get the rate that was online and I've been a Wyndham Rewards member for awhile.

After check out and arriving back to our residence, I noticed some irritation on my left arm and back. I, too, had been bitten! As a registered nurse, I have a circular bite mark on my arm the size of a dime piece! The hotel appeared to be sanitary, which was why we accepted a new room. But after being bitten on two separate occasions in two separate rooms, I know this must be an ongoing problem. We were warned by a guest in the lobby that another couple had complained of being bitten by bed bugs the night before.

I'm writing to make you aware of the issue as well as receive some form of compensation for the irritation that both my fiance and I are currently dealing with from these bites. The staff was notified of the situation and just laughed it off. That was very unprofessional.

A few days later, I found that the Days Inn at Newton, Iowa, had charged me three different times for the room. So, I called the hotel to try and receive a refund for the charges of the room which I never stayed in. However, after five attempts, the manager still refused to speak with me; this call would have maybe taken a couple of minutes of her time.

So now, I must go to my bank to have my money returned, which will take weeks to get back, due to their incompetency.

This is more like a third world hotel, actually, not as clean. There was dirt in the corners, stains on the rugs. I found a valuable ring in one corner, which means they probably didn't clean between guests. The pillows were like jokes, all lumpy and thin. The woodwork was worn and the shower head was rigged with tape. We got stuck in a smoking room, even though I did not book one, so that added to the unpleasantness. The hotel blames Expedia for that, but honestly the smoky smell was the least of it.

I am had filed a complaint with Days Inn, as well. But so far, the satisfaction has not been given. I am attempting to contact the Corporate and if you can help me with the proper address, that would be wonderful.

The manager gave us a fifty dollar voucher, for another stay in Days Inn, something we are not likely to repeat based on other consumer complaints, we are now finding online, including on this site. We are asking for full restitution of our room fees.

The place is not worth the money I paid for the room. The staff is not bad but the place has a real big problem.

That is the ** policy I have ever heard!

Upon phoning both the hotel directly and Days Inn customer care, I have received nothing more than "we cannot do anything about this as they were booked under a no cancellation policy". When I hung up yesterday, they said a case was opened and it was being looked into but couldn't tell me anything more. When I asked a time frame, I again was offered nothing. My debit card has already been charged for three rooms. Please provide assistance and guidance to me as soon as possible.

Heather **

We checked out of our hotel in Anaheim on the 27th as planned and headed to the Days Inn. When we arrived, we found that our reservation was not correct and was scheduled for the 28th and not the 27th. The manager Robert put my family in a smoking room, which was very upsetting, since neither of us smoke. Also, we do not want our children around that especially since our youngest is 1yr. old.

My girlfriend is a small woman weighing roughly 110lbs. She went to use the restroom and the toilet leaned over and hit the wall. My son opened one of the cabinet doors and it fell off completely. There was kool-aid or something red all over the bathroom door and toilet. We only had one (1) clean towel and the rest were thrown behind the toilet, dirty from the last guest. The front door was not properly cut for the frame and let in light from all four sides, along with cold air from outside.

It was 11pm when we checked in, because we had spent the day in Universal studios. Our children, as well as ourselves were tired and decided to suck it up for the night and speak to management in the morning. The next morning, we were awakened at 6am by saws and hammering due to the on-going construction. I went to the front office and spoke to Jade (manager). She was very polite and moved us to another room. She then told me to call in the afternoon and speak with the owner to correct the rest of the problems.

When we got to our new room, I stepped into the restroom and found I was unable to shut the door because the toilet was in the way. I pushed on the toilet with very little pressure and the entire thing slid back against the wall. I again went to the office and spoke with Jade, who was very understanding and assured me it would be fixed when we returned from the days activities.

After a day at the zoo, I called the owner on our way back to the hotel. He was extremely rude and began screaming and cursing at me right off the bat. I asked him if I was acting in that manner towards him. He replied no. I asked why he was treating me with such disrespect? He said he didn't like complaints. I asked him how we could resolve this issue. He told me to come get my ** and get the ** out of his hotel. He then hung up on me. My girlfriend and children heard the whole thing and began to cry, thinking we would have to cut our vacation short and go home. I spent over an hour on the phone frantically trying to find another room. Everything was booked for the weekend and I was very fortunate to find something. However, I paid way more than I had planned on.

We returned to the Days Inn to collect our property. I had my girlfriend take pictures and video of the property while I loaded our property into our truck. When we went to the office to return the keys, the manager (Robert) began to threaten me and taunt me, calling me a ** and a **. He told me to be a man and step outside with him and continued to be aggressive towards myself and my girlfriend. The whole time he was acting in this manner, my children stood by and watched in horror.

I told him I would pay for the night we had stayed, but he was not authorized to run my card for any other charges. I told him that I had taken pictures of the room when we first got in and after we removed our items and he was not to charge us for damages existing due to shotty work done by the crew he hired to remodel. I also informed him I would be contacting the California BBB and health dept. for obvious code violations. He continued to curse as we walked out, again telling me to be a man and fight him.

I have never experienced anything like this in all my years of travel. I was not once rude or loud towards management despite my strong feelings about the situation. Mainly because I do not want my children to see me angry and acting irrational. I do not want them growing up thinking this kind of behavior is acceptable.

I will never again stay at a Days Inn or any other hotel related to them. I hope no one else has to experience what my family did.

By the way it was a minus one star Motel.

The bathroom floor had a spider and water bug. There was no working ice maker or vending machine, thus I was told by the person at the front counter to go to the Super 8 to get ice, etc. There was no working TV remote, so I called the front desk and the lady said she would bring one down to my room. When I called the motel to make reservations, the clerk asked me for the credit card number, expiration date and the 3 number security code on the back of the card. I have never been asked by a hotel clerk for the three digit code. I know it is a common practice on line.

I travel a lot and will never stay at this motel and will have to give it some thought whether to stay at a Days Inn, anywhere.

When we entered the room, it was soon very obvious that housekeeping was considerably lacking: there was dried urine stains on the toilet seat and in front of the toilet on the floor; the tub had what looked like fur in it and would not drain with no soap or shampoo present; and the A/C unit, at its highest setting, was not cooling sufficiently and created a moldy smell that quickly filled the room. We told the night clerk and he put us in another room--which smelled awful--like someone had vomited in there.

We decided to leave and try our luck finding another hotel, with no success. We reluctantly returned to Days Inn and stayed in the first, still urine-stained "suite", which was still very hot even though the A/C had been running at full power for over an hour at this point. Later, in the wee hours of the morning, out of total exasperation, I took a painting off the wall and used it as a diverting duct to direct the meagerly cooled air directly at our sweltering bed.

By checkout time, we could not get out of this place fast enough.

I spent $200 for the technician to fix my computer, although there was nothing wrong with my computer. I couldn't move to another hotel. By that time, there were no vacancies for a full week, because there were conventions in town, and it was graduation week at many local colleges. I should be refunded 15% for every night of my stay (plus taxes), for the absence of the promised availability of free internet. I could have stayed in another hotel for that price with free internet.

I called the Days Inn and left a message for the manager to call me. I waited three days and he never did. I sent an email, waited for three days and still no answer. I called again and finally caught the manager. He was rude. He asked me to fax or email my bill, so I did both. I waited three days, emailed again, called and the manager never got back to me. I finally got a hold of the main office of the Days Inn and they said the same thing; email or fax the bill and I did both. I waited a week and still, no response. I called and a few days later, I received an email saying they would refund me the $162.72 that I was overcharged. Here we are in the middle of April and still no refund. Don't ever stay at that Days Inn, I know we won't.

Oh, I forgot we slept on top the covers with our own blanket because we where afraid to get under the sheets. We also left every light on in the room so more bugs wouldn't come out. Again, don't stay here.

I want a refund of the money she charged, and if this hotel wants to stay in business, she should lose her job. We had another team of 16 rooms reserved in two weeks and have decided to use another hotel because of this situation, and more importantly, because of Pam, specifically. That is a lot of money to lose. I was charged for a night in a room where I did not stay even though I have proof that I called ahead of time and canceled the room. Let me know if you want the recorded call of the cancellation.

Later that evening as we were preparing for bed, I took my socks off and of course, they were black; which was gross but I have had that problem before in a hotel. As I went to turn on the light near the bed, a horrible odor came from the carpet near the bed. Every time I turn over in the night, I'd smell that horrible smell. I have no idea what it was. Two days after we checked in, the toilet broke and we had to manually flush the toilet until they came to fix it, which was later that day. The very next morning, the light over the sink which was where you have to do your hair, burnt out. So we called the front office and they sent a repairman to replace it a half hour later, which irritated me because we were trying to get out of the hotel to go to Sea World. But that wasn't the worst thing.

The very next morning, 3 days after we checked in, we went to get in the shower to get ready for the day and there was no hot water! We contacted the front desk and they informed us that the boiler had gone out and there was no hot water. They told us that they had some rooms available across the street that we could go shower in. So we had to load up all our personal products and traipsed across the street to shower. Let me tell you, it was a big hassle. When we returned that evening from our daily activities, there still was no hot water. The front desk told us it wasn't fixed yet but it should be in the morning, which of course it wasn't, so once again we had to load all our personal stuff up and traipsed across the street to shower; but this day, it was raining so that made it even worse. By this time, I had it with this dump and began to look around the area for another hotel. There was hardly any rooms available and the ones that were available were very expensive, so I couldn't afford to change hotels which really made me livid.

We asked them if they would move us into two rooms across the street, with hot water, that had adjoining doors. But they said they couldn't do that. Much later that evening, the water was finally fixed and we were able to have a warm shower the next day. But when I showered the following day, there still was no hot water. I refused to pay the full price for that hotel and told the front desk that I want a discount for the inconvenience their hotel caused me. They told me that they could give me a 25% discount of two of the days, which was only a measly $30. I refused that offer and told them I wanted the suite room for the cost of a regular room. The clerk said she'd have to talk to the manager.

After some wheeling and dealing, they finally agreed to my offer which saved me much more than their first offer but even that wasn't worth the problems we endured at the horrible hotel. I would never, ever, ever stay at the Days Inn near Sea World again. Even the terrible area it is located in doesn't compare to how rotten that dive of a hotel is. Bums everywhere, nude bars on every corner and panhandlers on every street don't even come close to explaining what a scummy place this hotel is. Day's Inn should not even want their name associated with this hotel. I would be embarrassed to say this hotel was in my chain of hotels. It's a good thing I've stayed at Days Inn before because if this was my first time, it would have definitely been my last!

The "first problem" was the gates were broken. The carpet in the hallway leading to the room looked so old and nasty that I really didn't want to even walk on it. the "second problem" was that it was "dirty". When we got to the door, the key would not work very well, with multiple tries, we finally got in. The "third problem" was that the carpet in the room was so old it had "multi" wrinkles in it, I kept tripping. The "fourth problem", we opened the sliding glass door to the outside to let some fresh air in the room and the door fell off of it's railing. The "fifth problem"...

"scary problem # 7".

I'm just really glad we were not staying for more than one day. I was thinking about asking for another room but only figured that all the rooms were in such bad shape, why bother. I will say this is by far the worst room in my life I have ever been in. I'm 53 and I can't even think that someone could think that this hotel would even be worth wanting to stay in. I will not recommend this hotel to anyone. As a matter of fact, I will tell everyone the whole bad experience first. Just to answer any questions about if I complained to the office or not. No, I did not. When I checked out, she was nice and polite to me and said have a nice day and I left. She did not ask me if the room okay or not. I'm thinking that maybe she knew better and didn't want to hear yet another complaint.

Then ten days later, I received an email from their manager that something was missing, so that we could not get back our deposit! I tried to contact with their manager, several times later, they told me that the manager was out of town and would be back in the next year! I sent emails to the manager, but no responses again! Very terrible experience! I will sue them! Be careful of your deposit!

Days Inn offered no compromise, such as a two-night stay for the price of one for future travel. Days Inn runs specials all the time for three night for the price of two. They would not budge an inch to work with me, so I'll never stay at a Wyndham Hotel again. It doesn't make much sense to lose a regular customer over a lousy $40.

We had gone into the hotel a week prior reserving a non-smoking double bed for the night of Nov 25th. When we got there, I called to confirm our reservation and we checked in around 7pm. The attendant completing the reservation was going to charge us for two nights. I had him correct the reservation. The TV remote did not work and there were no instructions on what internet connection we could use and if there were any security code to log into the hotel internet.

The following morning, we found that the coffee maker did not work. Today, I was transferring money from one account to another in my banking site. I found that the hotel had put a hold on 120% of the cost of the room reserved. I called the corporate customer service they told me to call the hotel. I called the hotel that we stayed at were the clerk told me my bank is the one who put the hold on the money.

I call my bank to confirm that it is the vendor that places the hold on the money on a bank account and got the fax number for the hotel to release the $86.75 they are holding on my bank account. To date, I have given them 24 hours to release the $86.75 hold. If I do not see the release by Monday afternoon, I will take further action.

1.The carpet was dirty.

2. The comforter had a big hole in the middle of it, the size of an orange (the bed was neatly made which shows they saw it and did not care).

3.Woke up with itchy with red spots on my back-- possible bed bugs.

4.The bathroom was dirty, the towels had stains and the shower did not work, only the faucet did.

5.The beds were old and springy.

Overall, terrible experience. Took two showers to get the smell off of my body.

We had to go to reception twice to request the roll away for 115. It arrived after we left for the evening (only my very elderly, disabled mother was left in the room.) The bed was left, still folded and not set up. I had to go to reception at close to midnight to request bedding to make it. Once made up, the mattress was so thin, it was impossible to sleep on. I had to squeeze into the same bed as my mother.

We are told we cannot cancel the rest of our booking and get a refund! At breakfast, one of our party was making her coffee when the attendant picked up the milk and emptied it down the sink! The guest computer does not work. Nothing works and the rudeness of the reception people is beyond the pale!

As we left, he remembered about the fact that he left the envelope on the table where he had been standing. When we left to see the property, he just assumed I had picked it up and in all the excitement of the hopes of a new home, we got caught up in our children and our friends. Later that evening about 7PM, he asked me where the envelope is and I said that I don't have it I thought you had it.

After an intensive search, we left our friend's house and the bonfire that was going to head to the hotel and police station. There was $1200 in the envelope along with my husband's bank receipt with his account information, address and amount of money he had in the bank. Mind you, it is Columbus day weekend and we had hardly any money for another hotel and food for my kids until Tuesday when the banks opened. I called ahead and talked to the Day Manager, Jessica, who said that she would go down and look in the room. She found nothing and she also said that no one had been in that room but the cleaning women Chris and Rhonda and they would never do such a thing.

We proceed to the hotel and the Night Manager was there. He was rude, condescending and blatantly mean. I said, "Don't you have any compassion that I have four children?" He did not care one bit. I then went to the Police Department to file a report and after they questioned the manager the next day, nothing was done. They never questioned the maids at all.

It is a small town and they tend to watch out for each other. Mind you, my six-year-old came to us when we first discovered it missing. He didn't know what we were talking about and he said, "Dad, I saw a white envelope on the table where you were standing when you told me to get in the truck." How would he know that? This money was hard-earned and to be used to help us put a bid on a home on my husband's retirement fund. When they saw the balance, they probably said to themselves that they don't need this and pocketed the money.

I have four children and that money along with what we had saved is for our home for my family. I am an honest person and would never do this to anyone; I was raised better than that. The police said to me, "Are you sure your husband didn't lose it and not want you to know he still has it?" Like he was doing something with the money that he didn't want me to know about. How does that sound? I told them that we have been together 24 years and we would not do that to one another - it is our future. What would I have to gain in making up a lie like that?

As a result, we are 1200 dollars short of purchase money for our home. The mental anguish we went through was unimaginable. We almost decided to back out of the deal all together and come home. I don't know what to do. No one will listen or try to help. Is there something that can be done?

It has been several weeks. They have still not credited me and do not respond to my requests. The same thing happened to three of my colleagues at the same hotel. We are still working on getting our credit. I was over charged 70 dollars.

I still had to pay for the hotel. I am so disappointed and would try not to attend that Days Inn again. 8/19/10, I still have the scars from the bedbug bites. I sometime have nightmares. A little jumpie know. So sad that these companies don't take accountability for their properties. Today it on the television about bedbugs reports. Thanks for listening.

After we got in the room, I lit a cigarette. Almost instantly, the Manager called our room (I don't know if they had cameras or what) and said "Get out the ** out before I call the police. You're in no smoke room." So we packed our stuff in a hurry I forgot my guitar, $550 in cash and several pieces of clothing. We even offered to pay the $75 dollar fee for smoking in a nonsmoking room but by then, the manager had done inspected the room and found our stuff he said no, we were to leave immediately and not come back.

I had a hard time getting my guitar back and forget about the cash and clothing or two days rent. I will not ever stay at another Days Inn as long as I live. I do however feel it is important to let you know exactly how your inn is being run or is being run into the ground.

These people are liars. Jay told me when I paid with cash that if I decided to check out early he would give me my money back. I think the whole ordeal was uncalled for. My bed was never changed. I had problems with the A/C. Also, the toilet wouldn't flush unless you held the handle down. The sink was stopped up. One of the lamps didn't work. Extremely rude people that act like their doing you a favor by letting you stay at their motel. What happened to customer service? Not a good way to get and keep people coming back. Not only did Jay cheat me out of my money, but I didn't get any reward points. After staying at three to five star motels, they rank zero. I certainly hope you can get my money back and also my reward points. If not it is a civil matter and I will take it to court.

The third week I was there, after using the lobby wifi internet, when I returned to my room, the sliding electronic key would not allow me in. This had happened a few times. When I entered the lobby again, a customer husband and wife were complaining of their room missing items including their medicine. I became worried. I had 16 boxes packed to ship to my home state in the room. It had been my practice to leave a note on the door that was given by cleaning staff to skip room service per request of the customer. When I entered room, all my items appeared to be there. Though as a precaution, I placed a battery door entry alarm near my luggage.

The two days before leaving, I spent time at the airport arranging my departure. I noticed cleaning service manager and a maid, so I requested a vacuum of room. They did the room before and after and skipped mine while I was there. When I returned, the room had been entered but no cleaning. I vacuumed the room myself.

It took a month for my shipment of 16 packages to arrive in California. I listed a thorough inventory and photographed the items. I did not reopen the boxes until arrival. They were left unattended by myself only at the Days Inn. My two 200 bronze Ganesh statues one purchased for $325 in 2006 in Berkeley California 9-3/4 inches in height, and one for $80 online a sitting 6" Ganesh, were both wrapped in a small California wine crate inside one of my boxes to ship. In addition, my 1800s Scottish etching 14" in length matted in frame was also removed from the box while in the hotel. The print was valued at $475 when purchased in 1998. It now has a much greater estimated worth and I have obtained verification from appraisal. In addition, one pair of new black suede Kors are absent.

Prior to my knowledge of this, I had a conversation with one of the staff members who discretely commented to me to be careful because the management no longer paid for security. I wish to file a formal complaint. A couple of days before the entry of my room, the hotel gave me a billing and they had changed the rate from the original daily quote. They advertised on the ad full internet and they only have internet in the lobby. I had even received a shipment of a package from California while there, and the part time manager Raul was quite professional and I did not believe it would be necessary to count things daily since the maids had not been cleaning the room.

Please contact me with any resolution that can be met to resolve this loss. It has been my observation, the City of Orlando has a poor practice with hotel regulations in comparison to other tourist areas I have stayed domestically and internationally. Thank you for your assistance.

Then three days later, the room that I canceled was billed to my credit card. I called back again and they said that they would put me through to the manager, but I really have no idea who I am talking with the whole time here. He said he would take care of it and credit it back to my account, but that hasn't happened yet. Meanwhile, I called Days Inn Corp. Headquarters and filed a complaint with them, and like before, nothing has happened as of today.

Upon moving to the new room I found that the TV only had 10 channels when the previous room had a lot more. I informed the desk clerk and he stated that it was not their problem, but he would inform the manager upon check out on Monday morning. The TV was not fixed nor any calls to apologize or make it right. Then on Sunday the AC went out. I again informed the front desk and they wanted me to move at 3 a.m. to another room, then said they would give a discount on the room. Upon check out, no discount. Also my friend requested a room with a fridge and microwave as we were staying for six days. Upon walking to get ice I noticed that the front rooms were nice and clean with nice comforters and microwave and fridge but the rooms behind the front were not equipped with these items and were dingy and not comfortable.

There is no way that I will stay in a Days Inn again if there is another possibility somewhere else. The front desk staff was rude and unpleasant. Whatever happened to the customer is always right!

I called the manager of the Days Inn numerous times and left messages with the desk clerk and have never gotten a call back from Rita the manager. On my final call, I was told that a "white tray" was missing and that we would not be getting back the $20.00. This again was from the desk clerk, and not from Rita the manager. I told the clerk that we did not take the tray and insist on the monies being returned. It is not the amount but the principle. She said, they would not be returned because there is no proof that we did not take it. I said there is no proof we did, and let her know that I would be calling their customer service department. She said "go ahead, they will not help you".

I then called customer service and spoke to Laura, she opened a case for me and said the manager of the facility would be calling me. Guess what, the manager is Rita and no call back. I called again today to customer service and spoke to a supervisor, she said customer service has nothing to do with this and it has to be handled by the facility manager only, guess who Rita. She also said, she has 7 days to call but cannot guarantee she will. At this point I am so mad, I do not like getting accused of stealing, and would like my money back. Again, it is not the amount but the principle. My husband has been out of work for 19 months and we drove to Florida from New Jersey so he could look for a job. It may not sound like a lot, but every $20.00 at this point helps.

We tried to get another room (with two double beds since no kings were available), but found that room to stink just as badly, if not worse and decided to stick with our first folly. I tried to clear out the smell by running my fan all night, to no avail. That evening during my shower I found that I had uninvited company in the bath. I am not aware of which kind of insects crept about, but I've got photos of them on my phone, which I showed to Greta the next morning and was assured there were no more rooms available and that I would receive a discount for the inconvenience of stench and bugs sharing my bath.

That same morning, I was informed by my esteemed travelling companions of the in-room coffee, of which I was blissfully unaware, have none such in my stinky bug room. Oh, and my in-room hair dryer was not working either. I returned that evening, spoke to my ever increasing number of many-legged roommates, washed and fell into and exhausted sleep. There we have it: non-smoking king room reeking of smoke, uninvited roommates of the creepy-crawly kind, no coffee maker, no hair dryer, no discount. All this equals no return business and much consternation.

The manager had no recommendations how to prevent me from contaminating my home so I emailed Days Inn via the corporate website. That was shortly after 4am. I asked for urgent advice as I was going to be leaving in a few hours. It has been more than a day now and I've got no response from corporate. It could be thousands if they do get into the house. At a minimum, I need new luggage and may just throw away some/all of the clothes. I need to do more research. The manager did give me a couple garbage bags for free so I could bring my stuff home. I was surprised he didn't sell them to me for 20% off. Oct 23, 2009 - Days Inn, Waterworks Rd, Somerset, PA 15501

Problems:

1. The toilet got plug on Friday morning. I went to the front office for assistance. They gave me a plunger to unplug the toilet. Is this my job?

2. On Saturday morning, my wife started using the hair dryer that is provided for their guest, at which time her hair was pulled into the fan motor because the fan guard was missing off the back of the dryer. It took me at least 20 to 30 minutes to get her hair out of the fan on the hair dryer and an additional 30 minutes to untangle her hair. I informed the front desk of the problem and as of our time of checking out on 7/20, nothing had been done about the situation. I will be passing this info on to OSHA and any other agency that I can find.

3. We had four adults register to that room and not once were we given the right amount of towels. When we ask for more towels, the maid went to the next room, a smoking room, and pulled 2 towels off their rack and hand them to us after the present guest had smoked in the room, leaving the odor of smoke on the towels. If I wanted a smoking room, that’s what I would have requested.

We had children crying and very upset because we spent most of their vacation trying to get a room for the evening. This whole trip became a disaster. Once we returned home, one of the members noticed that her credit card had been charged multiple times for the rooms that were not occupied by anyone in our group. The charges were being disputed by the consumer with her credit card company due to the fact Cheetan Shah would not listen to reason. During the dispute, Cheetan stated that we had more people than we had reserved the rooms for. All of the children were under 12 and could not stay in a room by themselves.

This ordeal has caused me mental anguish and sleepless nights because of the current economy everyone is doing the best that they can to survive. I would not recommend anyone stay at Days Inn Kings Dominion. If you live a short distance away, take the drive back home or get a room outside the area. I will also be contacting the VA Attorney General's office. We are still fighting trying to get those bogus charges removed. I am having trouble sleeping and concentrating. This has put my young daughter in a financial bind.

We went to the Days Inn in Ft. Benning and checked in. We went to the room and it was absolutely a pig sty. It was unclean and the pool was full of algae. It looked nothing like the pictures on the website. So we went to the front desk and told them we were not happy with the room and wanted to leave. The front desk person said we were not the only ones. In fact, when we went to the front desk, the guy ahead of us was doing the same thing. Our problem was we went through gtahotel.com to book our room so the front desk could not credit our account.

We had to make a complaint and go through gtahotel.com to be credited. They would only credit us for 2 nights. They say we cancelled too late to receive a full refund. We never even stayed one night. We tried to get in touch with the manager before we left at least 3 different times and left him my cell # and he never returned my call. We ended up getting another hotel room elsewhere. We ended up having to pay the $294.00 for rooms we never stayed in. gtahotel.com eventually credited our account $172.00. All I want is full refund and this hotel turned in to the health dept.

Once home, I placed a complaint with BBB, which contacted the hotel several times without any response. A final letter was then sent, also without a response, and the BBB told me I may take the matter up with the office of consumer affairs if I wished to pursue it further, which I do. I only wish to be reimbursed for my payment of $110.99, to which I paid with the intent of getting a good nights rest. The barking dog made this impossible, and I had about a 4 hour drive home the next day without having had any sleep.

I checked out on the 12th and took my card keys to the check out desk and was walking out and David ** called me a liar and told me that I would not receive my money back. He said that I lied to the Customer care person. I told him that I didn't know what was written to him, but that I don't lie and that calling me a liar was not good Customer Service. I have dealt with Day's Inn Customer care now for over a month and they keep referring me back to the Property Manager who only insults me. They owe me $228.98 for the 4 nights that I didn't stay at the motel.

Consequently, it was impossible to take a shower or bath since there was no closed area for the steam. It was terrible. I had to call Travelocity about the breakfast. We just let the bath door, big mistake, go at the time. They called the office and got us 3 slips worth $3 each towards breakfast, 1 for each of us. There was no way we could eat for $9.00. There wasn't even one item we could get for that amount. Because we had reservations for both ways and had prepaid, we were stuck with the same place on the way back. This time the bathroom actually had a door. But there was no cold water only boiling hot. There was no way we could take a shower or bath once again. Also, the walls had been whitewashed at some spots and not others so the entire room had a very dirty look.

We were on the first floor and the drapes did not completely close. The whole thing was a complete disaster. Again, we got those $3 coupons. Again, it did not cover breakfast. The whole thing was a real sham and we are not happy about our experience. We feel that we are owed money back. Not all of it as we did sleep there but at least 1/2 of our money should be returned. We saw rooms advertised up and down the road for $39 to $59. It cost us $77 a night for a dump. I wouldn't let my worst enemy stay there.

Economically, it cost us breakfast money that was not included as part of our budget for this trip but we had to eat. Psychologically, we had traveled a full day in a crowded car. When we arrived at the motel and could not shower or clean up but had to sleep sweaty and could not wash in the morning. Have you ever had the opportunity to do that? Have you ever had to spend another 10-12 hours in a car with 3 sweaty, unwashed people? I think not! I have done a lot of traveling in my time and stayed in many motels and hotels and have had funny experiences and bad ones, but none like this. It was an absolute travesty and it was all arranged by Travelocity.

What I am writing you about is your customer service. I was upset when I found that I was charged for the 15th and called your customer service line Monday about 5:00-6:30, and yes it took that long. I spoke to a Daniel who made the situation even worse. She was rude and did not help in the slightest. When I asked to speak to a manager, she said she wouldn't transfer me to a manager without a case number. I then requested a case number. Her reply was that she wasn't going to file one for me because it was an invalid complaint. I had originally made my reservation for 10/08-10/12/08 and because of some family events, I was unable to go to Tampa at that time.

I cancelled my reservation and received a cancellation number. I gave those numbers to Danielle and she told me that they didn't pull anything up and there was nothing she could do for me. I verified with her that she would not open a case for me because she thought my complaint was invalid even though I had a confirmation number and a cancellation number. She said, "That's correct." After a bit of arguing, she put me on hold for a bit and came back stating that she would write a form for my complaint but happily told me I wouldn't hear anything until after October 30th.

While writing my case, she found that I already had one and again happily told me that she wasn't going to write another one because there was already one out there. I said, "That's fine, but now I can speak to a manager." She stated she would see if one were available. She had me on hold for about a minute and a half and then came back to state that one was not available. I told her that I would hold until one did become available. Now I spent two and a half years on the phones in customer service and if a participant wanted to speak to a manager they were able to speak to one. They even sometimes had to hold for a long time, but in the end received attention to a manager. She told me that she could not allow me to be holding on the line because she had other people waiting on the phone and that she was going to disconnect the call. I told her fine and that I would just call back.

I called back and waited in the queue again until I was able to speak to Ms. Andrea who by the way was very nice and professional. She then connected me within two minutes to a supervisor by the name of Allen. This occurred at about 6:36 pm October 20, 2008. I explained to him the situation about the room but by the time I wasn't really concerned about that, but rather my treatment from Danielle. He apologized and said he would speak to her and he would look into my case. In summation, I travel a lot and several times have chosen the Days Inn. I even stayed at your Days Hotel for my birthday back in September and had a wonderful time. It's a shame that one customer service representative can leave such a bad taste.

Weeks later when I received my credit card statement, I discovered that I was charged for the 2 rooms by Days Inn, and I was also charged for one room by Expedia. I have brought this matter to the attention of Days Inn Worldwide Inc. Customer Care (office in South Dakota) and have not received a satisfactory response. I am requesting that you review your records and you will see that you received payment for 3 rooms under my name, but I only occupied two. I am therefore requesting a credit of $114.00.

I also complained that one of the rooms was exceedingly stink of stale cigarettes and I requested another pair of adjacent rooms but was told none was available. I therefore asked for air freshener, but was told none was available, and that I should purchase my own at a store down the road which I was unable to do on account of very heavy rain that evening.

I was too tired to complain again so I just cleaned it up a little with my Clorox wipes and went to sleep. I left immediately the next morning. I still can't get the feeling out of my head that I sat in someone else's wet urine. This is the second time I stayed at a Days Inn, in different cities, and the rooms were filthy. I'll never stay at another Days Inn even if it means I have to sleep in my car!

Not only did they mess up on my credit and checking acct., but the first day there I paid $152 for the night and the A/C did not work AT ALL. I had to switch rooms the next day and they put me in a room, where next day was smoking. My room and the hallways were so bad with the smell of smoke and I have two small children with me.

We called the desk to get more and they told us they didn't have anymore. Some of the lighting did not work. On the other side of the hallway as we were walking down the stairs, the trash cans were overflowing with trash falling down the stairs. That door was not working either, as we could not get back into it with our security room keys. We noticed a sanitary napkin in the parking lot. Posion Ivy growing up the outside walls. The pool had a greasy film around it, and there was something broke off where it looked like it was a diving board. The part that was left was almost tripped over and could have caused serious injury. The place was just filthy.

Not only that, there was a ********** on the property. Oh and the continental breakfast left much to be desired, especially considering all the other nastiness. I could not even think to eat it. This motel should not even be advertised on the Days Inn web site, especially with the president of the company having a letter on there about it being a family environment and how they take care of their customers. That letter is a joke.

Having a group of peole that we were in care of in this place was highly embarrasing. The families will think twice before they let their children go again, as the kids were on the phone with them telling them what an awful place it was. We couldn't find another place at this short notice. And could not get our money back, so therefore could not have paid for any other place. I did write in to Better Business Bureau about this place. I have not heard anything back from the motel manager at all. I also contacted the health department in the Richmond area. This place should be shut down. Not only that, the property did not look as good as any of the pictures we saw when we made the reservation.

The front desk clerk was never able to supply what we needed (new bulb, blanket for our bed, etc.). Several in our group transferred rooms 3 times in one evening, in an attempt to get a livable room. After our group complained of the uncleanliness, they had a carpet contractor clean the lobby carpet.

Mental anguish, emotional frustration, discomfort, inconvenienced because we needed to stay out of our dirty room as much as possible instead of returning throughout the day to relax. We were a group of 31 and couldn't change our reservations.

This place is unsafe regarding the stairs and lack of air conditioning and unhealthy due to the filthy bathrooms, carpet and linens on the beds that smell from animal urine. The Health Department should be brought in to examine this facility to protect other consumers. My grandson, myself, and the four animals slept in my car with the air conditioning running most of the night until my daughter returned with her husband from the emergency room of the hospital in early morning. The paramedics would not allow her to return to the hotel until we could leave Needles because the air did not work in these rooms. My daughter and son-in-law incurred the ambulence and emergency room expenses, and I was charged on my credit card for both rooms as well!

I called Days Inn the following morning while on the road. I received a letter telling me that this is a franchise hotel and the owner would be contacted about the circumstances and deplorable conditions of the hotel. To date, this owner has not had the courtesy to contact me, yet he did charge my credit card for both rooms which were not used to sleep or bathe due to their filth and lack of air conditioning. I have attempted to reverse the charges from my bank account, but to date to no avail. My daughter has not yet received the ambulance and emergency room charges, but I am certain they will be considerable.

Another day passes and I needed an iron for the room. I called at 7:00am and asked for an iron and was told that one would be sent to the room. At 8:30 no one had come and I called the front desk again. 15 minutes later an indian woman with an attitude shoves the iron in my arms and walked away.
When I looked at the bottom of the iron it looked as though it had been burned. Because I was in a hurry I decided to go ahead and use it, against better judgement. Well, the iron left black marks on my yellow suit jacket.

From there, I noticed that the maid had not been cleaning the sink, bath or carpet. The reason I know this is because I had spilled a little powder on the sink that morning. Also, I had dropped an empty bag of chips beside the trash can. When I came in late that night the powder was still on the sink and the empty chip bag on the floor although the trash bag had been changed. In the bath, the shower had bugs and stains that could easily be clean with a bleach cleaner.

When I attempted to tell the maid about the lack of cleanliness, it became obvious that this woman hadn't been in the US long. She spoke no English only spanish. When I pointed out the issue with the sink, by having to walk over to it and show her the powder on the counter. She turned on the water in the sink, splashed it around and then took the towel from her shoulder and wiped around. She use no cleaning products! It was outrageous!

After complaining to the office almost everyday, I was finally given the name of the manager, who I tried to contact. Each time I called she was never in and each person at the desk, I spoke with, would promise me that if I called the next day the manager would be in.

When I called the complaint line for Days Inn again, the girl that answered told me that they had closed the case and there was nothing they could do. I asked for a manager for an explanation. The manager on duty told me that the hotel manager had sent the a fax stating that the room was clean and that my complaint was a lie. She also stated that she couldn't tell from my fax the total amount I was charged for the room. I find this very funny. They can read what the manager sent, but not my credit card statement.
Anyway, I explained to the manager that I was told that half the sum would be refunded. Her response was that since the hotel did not charge my card for another person in the room that I should be satisfied.

I would like to know how this is legal. I'm not responsible for the charges of any other person in the room and their failure to charge the other person is the fault of the hotel, not me! The manager said all she could do was offer me 25% off another stay at a Days Inn. I told her that there is no way I would stay in another one of their hotels. She said okay. I asked for the number of the President of Days Inn to express my concerns. The manager had me hold for a moment and then gave me the number. When I called it, the number was for the San Francisco Chronicle. To say I was furious was an understatment.

If I was in town for a vacation this wouldn't have been a big deal. However, I was in town for a church conference and this hotel knew it. In looking up this particular hotel online the complaints are endless and I wish I would've read them before booking. This has been the worst experience I've ever had with a hotel and I will never stay in another Days Inn.

The "President" I talked to there stated I was overreacting and unreasonably upset. I asked him if there was anyone in his company who I could talk to who would understand the frustration of having $200 taken out of your checking account for not only doing something you don't do, but for doing something that you are actually against. He told me defiantly that, since he owned the hotels and he was the president, the only person left was God.

We had to go out of our way to find a place to sleep late at night with 3 very tired and crying children. Caused a lot of inconvenience and frustration.

Upon arriving, the desk clerk knew nothing of our reservation, but we ended up with a room after some discussion. Then he sent us to the wrong side of the hotel for our room.

The room was somewhat dingy and needed some repair and updating. But it was only for one night, so we headed off to bed.

The next morning we ate at the less than stellar breakfast that came with the room. It lacked much in the way of variety and the food was stale.

We checked out and went on our way.

Three days later I went online to check our credit card account and found two charges for the hotel. One was the room at the agreed upon rate, the other was for 30.00.

I called the motel to ask about the 30 dollar charge. The clerk said you stole one of the blankets and now you will pay for it. I firmly told them that one of the beds was lacking a blanket when we went to bed, and that we didn't see it as an issue that night for we were tired, and the room was warm enough that we didn't need the blanket. And I can assure you that we did not steal anything from that room, and if we were inclined to steal from hotels or motels, it would not be any of the sorry furnishings we saw in that Days Inn.

They said your word against ours. The charge was left in place. They did not make any attempt to call me about this charge - they just made the charge and probably hoped that I would not notice the charge on my statement.

The main door would not shut unless foceble slammed or kicked shut, which apparently was a common problem, because at 3 am that is all we heard was doors slamming right and left. The bathroom door also did not close, and was at best, left a jar 1/2 inch. The connecting door to the adjacent room must have been kicked in at some point because the lock was barely connected and it took 2 of us leaning on the door to get it into a position to actually lock. As well, only one out of 3 lamps worked.

We decided to put the 2 chairs in the room against the 2 doors just in case. But, to our dismay, when we picked up the chairs, the arms popped right off the base. Then I sat on the chair and felt how unstable it was. We also noticed cup rings onthe table, which had obviously not been cleaned since the last guests. After determining that we could not change hotels, I went to take a shower. I had hot waster for approximately 2 mins before it went ice cold.

The next day, we went down for breakfast at 9:25. Apparently breakfast was over at 9:30. So the cook snipped at us that we were after hours (I know 5 mins isn't much, but it was still 5 mins)and she shouldn't even serve us. We had to chase her down to even place a drink order after she stomped away from our table. We left her a tip, which she took eagerly, but when we returned to the hotel that night at 7 pm, she apparently didn't feel like cleaning up the dishes that we had neatly stacked at the edge of the table. Dirty dishes...10 plus hours later.

We also discovered that our room keys no longer worked on our arrival back to the hotel, and from looking in the room, no one had been there to clean either. When we approached management about this, he had every excuse in the world about what when had experienced thus far. He attempted to fix what he could, replaced the chairs with chairs from someone elses room and brought us towels and pillows. He sent a maid to check to see if the room had indeed not been clean, which upon inspection we asked her if she was planning to now change the sheets and vacuum to which she replied you really want me to clean this place now? it's already night.

I had to speak to her manager to try to get a refund which I finally reached two days later. The manager refuses to refund my money even though she's been made aware of the circumstances and that the clerk failed to do her job properly. I've tried to resolve this with someone above her but all I get is the run around. According to the manager, even if you cancel your reservation after 4:00pm they still hold a room just in case you change your mind. Therefore if they claim to be sold out it may be that there are vacant rooms being held just in case. Or they rent those rooms being held AND ALSO CHARGE the guests that cancelled after 4:00pm.

I spent one year in college working at a Days Inn hotel and was trained to not even say a guest's room number outloud, much less hand out room keys willy-nilly.