Copa Airlines Reviews

I am extremely disappointed with the customer service I received from Copa Airlines. They should file for bankruptcy. Three days couldn't make a reservation, tons of emails, tons of phone calls, five times the transaction kicked back. I called my credit card; they said Copa Airlines has an issues, very rude over the phone, no one cares.

Worst airline ever, always delayed and cancel flight without any customer service or information.

Our experience with Copa Airlines was extremely disappointing, and we will never fly with them again. From the moment we checked in, the customer service was poor. The staff at the check-in counter were rude and unwelcoming, setting the tone for the rest of the trip. The flights felt incredibly cramped and overcrowded, making it seem as though they routinely overbook their flights. Even though we were traveling with a toddler, we were forced to check our carry-on bags because there was no overhead bin space left. Having to give up essentials when flying with a young child is unacceptable. The onboard service was just as disappointing. On a flight lasting over three hours, passengers were only offered a tiny cup of water or soda poured from already-opened bottles. It was barely enough for a few sips, and there were no additional beverage services unless you purchased something.

I am extremely disappointed with my experience with Copa Airlines during what has been one of the most stressful times in my life. My return flight was scheduled for July 20, 2026, but I experienced an unexpected family medical emergency. My mother, who suffers from diabetes and hypertension, required emergency medical care, and I needed to return to Miami as soon as possible. As her only son, I wanted to be by her side.

I will never fly Copa Airlines again. I purchased a round-trip ticket from New York (JFK) to Panama City on Flight CM812, scheduled to depart on July 6, 2026. Just before my trip, my flight was canceled, and I was rebooked for the following day. As a result, I lost an entire day of my vacation and the first night of my prepaid resort reservation, which was non-refundable. I understand that weather can disrupt airline operations. My complaint is not about the weather—it is about how Copa Airlines treated its customers afterward.

Bought my son a ticket that unfortunately was flying out of Florida to Colombia on Spirit and flying back on Copa. The night before travel his flight got canceled due to spirit going bankrupt, tried to get refund back for the return flight since I couldn't fly out and they refused, said only way they refund is because of death. You would think being an airline they would understand the situation of not being able to travel for something out of our control but they are so money hungry they couldn't do it. Will never use this airline in future

HORREENDOUSS, UNHUMAN. Worst airline customer service ever! Traveling with a baby, it's already stressful enough and they seem to enjoy making it more difficult. They take our payment for traveling with a baby and then tell us that we can't board due to missing documentation for baby (requirement had changed less than a week).

Horrible customer service! I flew business all the time and they downgraded me to economy with “extra charge” because I changed the date 6 weeks ago, and there was no availability for business? The check- in counter boy has language barrier and think I was threatening him, and threatening me that he will make sure won’t get to the flight? I have been traveling business in my life and has never seen such uncivilized airline in my life! Plus…. No business lounge for this airline in Vegas? Wow!!! Please never fly Copa Airlines ever in your life. -100 stars.

Horrible service trying to check in, worse than Spirit. Will never fly again. This is why the country is poor and 3rd world.

Traveled on Copa from Denver to Panama City then onto Barbados. My wife & I were traveling with another couple. After boarding a stewardess came back and asked the lady of the other couple to come to the front. Security had already been called and she was removed from the plane along with an unrelated male passenger and were told they had been drinking and were considered a danger to the flight. While our friend had a couple drinks before boarding she was not drunk or belligerent to any of the crew or other passengers. I believe she and the other man were targeted because they were Americans and during our two flights we weren't treated with politeness as the other passengers. Never will fly with Copa again.

Horrible experience. They cancelled my flight from Ecuador to Boston. When I arrived at the counter to go in to check in for my flight they told me it was canceled, I asked for help and the agent brushed me off saying I must call the number or go to the agency at a mall. The customer service after an hour of holding told me they can give me flight 7 days later or I can go to the agency. Worried about losing my job I finally found the mall where the agent was. The lady was rude and told me the flights had been taken and they don't have anything for the next 14 days. She found an alternative for 5 days later going to Washington DC. She urged me to take it and assured me the customer service number was there to help me in anything because of the unique situation. She worked me that flights were being taken and it will be longer. I asked for a written statement to show my work and she said they don't do that.

Flying on this airline should be only for transporting cattle. I was denied onboarding to a flight in January because the front desk associate did not recognize my Mercosur passport to enter Brazil, despite the validity of my documents, which were also denied by customer service during the next few hours until I could contact a Spanish speaker who rescheduled me for the following day, but billed me change fees. I am still dealing with Customer Service for the reimbursement of expenses and fair compensation. They address the issue as a 'confusion', not as 'negligence', and a lack of properly qualified personnel. COPA is not assuming responsibility at all. I escalated accordingly, and neither Ms. Diana ** nor Mr. Pedro ** has answered my requests by email. They do not care at all.

Right, it's adolescents running the company trying to show how able to overhandle your documents and personal effects. We show those at least a dozen times on a connecting trip. And the clutching, mask removing, etc. etc. has nothing to do with security. They advertise that the Panama connection is nothing, rescanning bags, dumping out any liquids at the gate and that alone was three more of the passport checks -- glasses removal. It's ridiculous.

I bought a ticket online and paid with my credit card as I normally do to find out that after Copa received the money from my credit card, copa cancelled my reservation and when I called copa they said to do it all over again. I spent long hours trying to get that reservation and they just cancelled it with no explanation whatsoever, they have really really bad customer service, their employees don’t care to provide service to their customers, I wouldn’t recommend their business🙃

We were involuntarily bumped from an overbooked flight and then incorrectly marked as “no-shows.” Because of this error, Copa’s system automatically canceled our return flights, leaving us stranded in Brazil for 20 days with no way home. Copa then demanded nearly $3,000 to reinstate tickets that were canceled due to their own mistake. No compensation was offered. Even after everything that happened, they assigned us to separate seats unless we paid extra for seat selection.

My experience with this airline in San Juan, Puerto Rico was extremely disappointing. The customer service was unacceptable — staff were unprofessional, unhelpful, and showed little to no interest in resolving issues. The entire process was disorganized and frustrating, turning what should have been a simple travel experience into a very stressful one. There was a clear lack of communication and customer care. I do not recommend this airline. There are many other airlines with far better service, professionalism, and respect for their passengers.

I fly Copa Airlines once every two months. I have had several good experiences and several bad experiences. Customer service is not a company wide priority. I have had to address staff more than once when they are being rude and dismissive. On my last flight there was not enough blankets or headphones for passengers in first class. The staff act as if they were doing us a favor by providing one for two people to share. The company as a whole needs to be trained on customer service and satisfaction. And when restocking planes a simple count of supplies needs to be completed.

I purchased a business class ticket for a flight from Panama to Los Angeles, a seven hour flight on top of that. When I arrived at my gate, I was notified that my seat have been changed to a regular seat. The gate agents acted as if they didn’t speak English when they were just on the speaker announcing boarding in English very rude and dismissive. Just ask for my email and telephone number and that was it when I boarded the plane the staff was aware of the situation and a couple of the flight attendants were super sweet attentive and helpful.

Very Disappointing Experience – LAX to Panama Round Trip. I recently flew Copa Airlines round trip from LAX to Panama City and back, and both flights were extremely disappointing. On the outbound flight, only one restroom was working in the entire economy section, which caused long lines and discomfort throughout the flight. The food was served cold and looked like leftovers, which was very unpleasant.

Worst customer service every! They literally treat humans worse than the cows on my farm! They actually yelled at me in Spanish (I don't speak Spanish) because I was sleeping in a chair at gate 217 instead of the gate I was supposed to be at (218). Might I add I had over a 6 hour lay over after a flight that left at 2am. This was the only flight option that was given which is just freaking ridiculous. They also wouldn't let me pay to upgrade to business class for I have no idea why. Everything about this experience left me very angry and not wanting to come back to South America at all.

I had a flight from Texas to Lima with a one night stay in Panama. I booked Copa for the life flat seats from Austin to Panama. Of course that aircraft was changed and the substandard product didn’t even have foot rest. There was no compensation and of course by the time it happened, flights were considerably higher to go on another airline.

I received the worst customer experience from Copa Airlines today in my flight a Miami- Panama, a lady was terrible rude with my husband and I and with other passengers when we are boarding, another staff were concerned about her attitude, people like her would not work with customers.

Try to sell with “cheaper” prices but seats have to be purchased or you won’t be able to travel. Lack of seriousness, disrespect with the customer and very poor customer service are the new Copa Airlines features. Please be aware when purchasing an airline ticket.

I don't refer or recommend anyone to fly this Copa Airlines. Unfortunately I had to fly with Copa Airlines after 5 years. I was constantly having my luggage pilfered and my belongings stolen when the flight had a layover in Panama. But I had a death in my family and I had to travel to Brazil. It was the only flight available. And this company's employees people, take advantage to the fact that all the luggage need to be loaded in a new plane, stolen a bunch of items from my luggage. That means they are not taking care of those thieves. Their thieves are at large and doing the same they did 5 years ago.

I don't recommend traveling with Copa Airlines. I bought a ticket with them to Panama, and since I can't travel, I asked for my money back, but they won't give it back. They stole my money. For reasons beyond my control, I can't use the ticket, and I won't get my money back. Don't travel with Copa.

Warning to travelers. This was my third time flying with Copa Airlines, and it will be my last. Customer service is terrible across the board. The staff are rude, dismissive, and act as if they’re doing you a favor by letting you fly. There is no real service, no respect, and absolutely no sense of accountability. Even when you pay extra for privileges, they don’t honor them. It feels like the airline and its employees can do whatever they want, with no regard for the customer experience. Why pay for “benefits” if you’re going to be treated poorly anyway? Travelers deserve better. I strongly advise considering other airlines until Copa decides to treat its customers the way they should be treated.

My part we took a flight with your airline on 30 Aug 2025, from Orlando to Montevideo, stop over in Panama.. At that time, we did our check in and the counter lady (that's was pretty rude) asked us if we wanted to check in our carry on, and it would be free, so we did just that.. Next thing you know she is charging us $200.. She said it was oversized or I understood that and instead of me saying, "No we will carry it and not be charged," I just paid the money. But honestly our experience with that staff member at the counter was crappy. She could have told us it's going to be 200 for an extra luggage and I would have told her, "NO! I WILL CARRY IT INSTEAD.." THEY ARE REALLY QUICK AT Charging YOU WHATEVER THEY CAN GET FROM YOU..

I paid for a business class ticket and when I arrived at the airport I was given an economy class seat. I was never informed prior to boarding the aircraft. I later found out two other passengers experienced the same. Copa has offered the other two passengers $400 credit to fly with them again. I have yet to receive any compensation but this first experience doesn’t really instill confidence in taking a second flight.

Was charged twice for a total of 10 plane tickets. I have been going back and forth for over 2 weeks trying to get my 2,000$ back when they charged me for a 9:45pm flight we were never scheduled to take on top of being charged for our 6:40 flight. Calling is no help. They say they cannot do anything and to file a claim online which was already done and two weeks later nothing. They are still going back and forth when all documents have been provided! Never again.

My wife and I booked Business Class tickets specifically for the lay down seats, more leg room, and larger TV screens for in-flight entertainment. Up until we boarded the aircraft, including an email from Copa less than 24hrs before the fight, we thought we would be flying in Copa's Boeing 737-900 Max aircraft that featured all of the above in the Business Class section. Well at the last minute, Copa switched aircraft to their much lesser equipped Boeing 737-800 of which Business Class had none of the features we paid for. My seat even had LESS leg room than in Economy with a metal support bar sticking out.

I have never had such a third world experience with an airline. They gave us no warning of new immigration measures to Costa Rica that came out AFTER we bought our ticket. Not only could they not refund us, but they made us buy a completely different flight. These were first class tickets with loyalty miles. Are you kidding? We have seniority, pay for high end seats and you treat us like we are people off the street who bought out tickets on Expedia or something. Never again, will I fly with this trash airline.

Copa changed my flight without my authorization and didn't notify me about the flight change. This caused a loss of money and I lost my family without being able to say goodbye to them. I also paid for my seat, and they put me in any seat they wanted, separated from my mother. This was the first and last flight I traveled with Copa. My flight was 5 am and they change at 8am so I was in the airport for 5 hour or more.

I just have to say that I had a really bad experience this past May 20. I was so excited about visiting Jean that I’ve been with so many years bringing my older children when I got to LAX due to extremely heavy traffic. We got there a little late but we got into the airport. There was nobody to help at the desk with the airline was supposed to be then we went to the customer service desk and we got a phone number one, 800 which Wasn’t useful. I call my travel agent and it wasn’t helping me at all so I keep on trying to call the airline and then I got somebody on the line and they said I have to wait until the the airplane that I was supposed to take arrive at Medellin Colombia, I was devastated.

I want to share a complaint about Copa Airlines: I arrived two hours early. At the service counter, I asked a few questions about a delicate piece of equipment I was carrying in my luggage. The response? “No problem!” But at the security checkpoint—there was a problem. They told me I needed to go back to the service counter. Time wasted. When I got there, not a single employee was present. Then someone from the airline called me and asked if I was near the gate. I explained the situation… and their response? “Oh, OK. I can help you in 45 minutes.” Moral of the story: missed flight. And here I am, still waiting for those 45 minutes. I do not recommend this airline. As the saying goes: “Cheap ends up being expensive.” Lesson learned.

I traveled on Copa in March. The flight was scheduled to leave on the 12th at 9pm but due to mechanical problem the flight left at 7am on the 13th. My bag was broken, I paid to use the lounge, paid for my connecting to my final destination with no recompense.

I booked my trip well in advance thru CheapOair from Fort Lauderdale to Lima and a week before the trip I received an email saying that the Panama-lima portion had been cancelled. I called both cheapoair and Copa and both confirmed the information received by email. I tried desperately to find a flight for at least close to the price I had paid for the original reservation to no avail. I told Copa that the flight I was told had been modified still show for sale. They said it took time for the website to update. Really guys? It is still showing. How long does an update take?

LOST MY BAG. Horrible airline. They lost my bag. The flight attendant did not put a tag on my bag and therefore they lost it. When I asked them to check the cameras they said they can't. They are literally the worst. Very, very unintelligent workers.

We booked a flight through Chase with my maiden name. I wasn’t let on the flight because of the discrepancy with my new name, so I rebooked, without my husband for the following morning. My return flight was then cancelled because I was a “no show”. I booked a flight the next day with them for an additional fee. We spent over 8 hours on the phone with Chase and Copa trying to get on my return flight, ruining nearly 2 full days of holiday.

The ticket prices we got from Washington Dulles to San Jose, Costa Rica, via Panama City, Panama were a lot less than what other airlines were offering, but that’s about the only good thing about it. Coming back from Costa Rica, we switched planes in Panama City. It was sooo hot in the airport! Our new gate was one gate down, so we grabbed something to eat and then were told that we had to go thru security again at the gate. They had rigged up a place to pass luggage through an X-ray and we had to dump all liquids. We then had to stand in this little bitty space for a very long time, with nothing to drink, in the heat. I had purchased 2 window seats 5 months earlier, so my daughter and I could sleep.

I have never and will never fly on this airline again. They are so dysfunctional, on boarding and deboarding the plane when it reach the destination. And not only that, they have to take into consideration that not everyone speaks or understands Spanish. They have to correct a lot of flaws in this airline before it can make a prosperous airline. The flight attendant, needs to take into consideration, that once a seat is assigned to someone, does not give them the right to make someone move from their assigned seat seat. This airline needs to restructure their whole function of the plane. It was my first and last flying with this airline.