Copa Airlines Reviews

Bought my son a ticket that unfortunately was flying out of Florida to Colombia on Spirit and flying back on Copa. The night before travel his flight got canceled due to spirit going bankrupt, tried to get refund back for the return flight since I couldn't fly out and they refused, said only way they refund is because of death. You would think being an airline they would understand the situation of not being able to travel for something out of our control but they are so money hungry they couldn't do it. Will never use this airline in future

HORREENDOUSS, UNHUMAN. Worst airline customer service ever! Traveling with a baby, it's already stressful enough and they seem to enjoy making it more difficult. They take our payment for traveling with a baby and then tell us that we can't board due to missing documentation for baby (requirement had changed less than a week).

Horrible customer service! I flew business all the time and they downgraded me to economy with “extra charge” because I changed the date 6 weeks ago, and there was no availability for business? The check- in counter boy has language barrier and think I was threatening him, and threatening me that he will make sure won’t get to the flight? I have been traveling business in my life and has never seen such uncivilized airline in my life! Plus…. No business lounge for this airline in Vegas? Wow!!! Please never fly Copa Airlines ever in your life. -100 stars.

Horrible service trying to check in, worse than Spirit. Will never fly again. This is why the country is poor and 3rd world.

Traveled on Copa from Denver to Panama City then onto Barbados. My wife & I were traveling with another couple. After boarding a stewardess came back and asked the lady of the other couple to come to the front. Security had already been called and she was removed from the plane along with an unrelated male passenger and were told they had been drinking and were considered a danger to the flight. While our friend had a couple drinks before boarding she was not drunk or belligerent to any of the crew or other passengers. I believe she and the other man were targeted because they were Americans and during our two flights we weren't treated with politeness as the other passengers. Never will fly with Copa again.

Horrible experience. They cancelled my flight from Ecuador to Boston. When I arrived at the counter to go in to check in for my flight they told me it was canceled, I asked for help and the agent brushed me off saying I must call the number or go to the agency at a mall. The customer service after an hour of holding told me they can give me flight 7 days later or I can go to the agency. Worried about losing my job I finally found the mall where the agent was. The lady was rude and told me the flights had been taken and they don't have anything for the next 14 days. She found an alternative for 5 days later going to Washington DC. She urged me to take it and assured me the customer service number was there to help me in anything because of the unique situation. She worked me that flights were being taken and it will be longer. I asked for a written statement to show my work and she said they don't do that.

Flying on this airline should be only for transporting cattle. I was denied onboarding to a flight in January because the front desk associate did not recognize my Mercosur passport to enter Brazil, despite the validity of my documents, which were also denied by customer service during the next few hours until I could contact a Spanish speaker who rescheduled me for the following day, but billed me change fees. I am still dealing with Customer Service for the reimbursement of expenses and fair compensation. They address the issue as a 'confusion', not as 'negligence', and a lack of properly qualified personnel. COPA is not assuming responsibility at all. I escalated accordingly, and neither Ms. Diana ** nor Mr. Pedro ** has answered my requests by email. They do not care at all.

Right, it's adolescents running the company trying to show how able to overhandle your documents and personal effects. We show those at least a dozen times on a connecting trip. And the clutching, mask removing, etc. etc. has nothing to do with security. They advertise that the Panama connection is nothing, rescanning bags, dumping out any liquids at the gate and that alone was three more of the passport checks -- glasses removal. It's ridiculous.

I bought a ticket online and paid with my credit card as I normally do to find out that after Copa received the money from my credit card, copa cancelled my reservation and when I called copa they said to do it all over again. I spent long hours trying to get that reservation and they just cancelled it with no explanation whatsoever, they have really really bad customer service, their employees don’t care to provide service to their customers, I wouldn’t recommend their business🙃

We were involuntarily bumped from an overbooked flight and then incorrectly marked as “no-shows.” Because of this error, Copa’s system automatically canceled our return flights, leaving us stranded in Brazil for 20 days with no way home. Copa then demanded nearly $3,000 to reinstate tickets that were canceled due to their own mistake. No compensation was offered. Even after everything that happened, they assigned us to separate seats unless we paid extra for seat selection.