Comfort Suites

This is our second day at this hotel. First we reached very early so, we had the do not disturb sign outside our door. Second day we made sure there was no do not disturb sign outside our door and we left. When we came back, the beds were not made, bins were not emptied and no new towels. When we asked the front desk, we were told they don’t have a single towel. Can you believe that such a big hotel and no towel? The breakfast timings were 6am to 9am. We went around 8am and there were no eggs. It seems that it is on first come first serve basis. We have been in other hotels but never had this problem before. We will come back and the bins will be empty, beds will be made and there will be new towels with soap and shampoo.

This is the worst hotel I have ever been to. I came here with my family for a wedding trip and it was a bad idea. We saw this hotel and thought it would be a nice and basic place to stay at while we are here. There were so many flaws in the rooms. First off, the curtains had brown stains on them and looked a little burnt. Not just the curtains had stains on them but so did the beds. The beds have multiple red stains on them. And I thought the housekeepers changed the sheets. They even had those change me cards to put on them. Anyways, there was a huge hole on top of the window. I don’t know where that was from but it was also in my cousin room.

I had a group of underprivileged kids scheduled to stay at the Norwich Mystic Ct hotel..We had to cancel due to the inability to get transportation. The hotel agreed to not charge us, then the manager called me and said they were full so had to charge us. We called back and said they would refund the kids then called back and said they were full so had to charge us,,, These are despicable franchises. Do not support this chain. I am reaching out to everyone I know and asking them to avoid Choice. I ask all to do the same.

This hotel has been used by my family frequently for the last few years. Each stay has become a little worse. After your stay they email you to fill out a survey or review. So I have done that several times and been completely honest about the issues. After all their website says how important and real their reviews are and how they want honest reviews which is why you have to actually have stayed there to leave a review. This week we had reservations & just before check in I received an email from the Kristin ** - General Manager informing me that our reservation has been cancelled without our knowledge and we have been placed on a Do Not Rent list because we left negative reviews. So I went to the hotel and tried to check in. After travelling all day we were told to go find a hotel somewhere else. This is the only hotel in the town, other are 45 miles away.

I would like to formally complain regarding my stay at the Glendale Comfort Suites. On May 12 the water was shut off in the entire facility for a number of hours without notifying the guests. At 4pm we were attempting to get ready for our evening and dinner reservations only to find the water had been shut off yet again without warning. I went to the front desk to enquire about this and was promptly and aggressively spoken to by the manager of the hotel, a person named Billy **.

He advised me that my choice was to wait, or he offered to check me out of the hotel. I asked him where I could go? He reiterated that we could leave the hotel if we were not happy. There was no apology or attempt to make it right. He basically gave me an ultimatum of take it or leave it. I am not satisfied with this response, and this needs to be addressed.

My experience with this hotel was horrible. We did check in early however, my daughter had a basketball game so we left. When we return the we spent time in the pool. When we returned to our room (421) to prepare for the night. We noticed that bugs were everywhere. On the light fixtures, curtains, walls and ceiling. I called down to the front desk to explain to them that we would like to check out. The front desk clerk (Crystal) at the time understood. She tried to offer another room, but I declined. She (Crystal) did say that the hotel had been having problems with bugs. She at the time said that she would refund us our money.

I've been a loyal customer for years, now all of a sudden, I get a 250 dollar fee taking out my account and I never, once, smoked inside the hotel. Then they lied in me, and tried to bully me. They just lost a honest customer and I want my money back, never again Comfort Suites in Cincinnati North!!!!

We have stayed in motels in the Comfort Chain and have usually been very satisfied. If there was a problem we pointed it out and it was taken care of. We have found the rooms to be clean and comfortable.

The rooms are clean and the employees are friendly near the ex and the hotels are pet friendly. Rooms are spacious. Exercise room equipment are clean and available. The pool are clean. Easy access to restaurants and shopping centers.

Arrived late at night and was greeted by a wonderfully friendly, helpful attendant, who provided me with a room at lightning speed. The room was spacious, clean and very comfortable. I wasn't sure that a room would be available that late.