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Reviewed Oct. 20, 2023
We made a reservation through a third party app to get the discounted deal and when we showed up to check in the “manager” at the desk was rude and explained I needed to give a $150 deposit “for accidentals”. Once I explained that I was unaware of this and it didn’t make sense the deposit being 3x the cost of the room for a night and I was checking in at 11:30pm. Check out is 11am the following day. That wouldn’t even begin to give me enough time to create $150 of damage! She refused to give me the room and refused refunding me so me and my daughter had to drive around for hours then park in a grocery store parking lot to sleep.
Reviewed Oct. 3, 2023
While traveling to Tennessee we stayed at the Comfort Suites at Harbison in Columbia TN. First, they should change the name to Rude Discomfort Suites. Upon arrival, all handicapped parking spaces were filled with employees' cars and their friends. The off going desk clerk pretended she didn't know whose cars were parked in the spaces, one of the cars was hers!! As I checked in, the nighttime desk clerk admitted his was one of the other cars blocking two handicapped parking spaces.
So now we made it to the room, as we entered we saw a corner of the wall broken and debris on the carpet. We checked the bathroom for handicapped access, no walk in tub, no safe seat for shower use. The seat provided for showering rested on one side of the tub while two legs extended from the bottom of the seat to the tub floor; until the tub got wet, then the legs folded under. Fortunately no one was injured.
The next morning we went to breakfast only to find no eggs and little else for their "Free Breakfast". I asked the desk clerk if she was aware of the shortage of food to which she rudely replied "I'm doing two jobs, I'll get to it". What a pleasant way to start the day. We ended up with no breakfast from the hotel. As we checked out, the same rudeness continued. I approached the desk where the clerk was doing some paper work which was evidently more important than a patron. After several minutes of waiting, she looked at me and I asked to check out. Her reply was again rude, "I'll be with you in a minute".
When she finished what she was doing check out finally was completed; I didn't expect any courteous good day, thank you or anything similar and I didn't get any from the clerk. After contacting Customer Service a partial refund is expected, but nothing so far. My advice for anyone traveling, avoid Comfort Suites. There are too many other hotels available providing better service.
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Reviewed Sept. 19, 2023
On Friday September 15th 2023 we checked into our room at Comfort Suites 4927 Sharpe Freeway in Lubbock TX. When my son opened the pull-out bed it was full of poop, the GM refuses to return my call. We were forced to stay there because everywhere else was booked, our 16 year old son had to sleep in the bed with us. Please do not stay at this place. All I want is a refund. Hopefully someone from Corporate sees this.
Reviewed Dec. 29, 2022
This is our second day at this hotel. First we reached very early so, we had the do not disturb sign outside our door. Second day we made sure there was no do not disturb sign outside our door and we left. When we came back, the beds were not made, bins were not emptied and no new towels. When we asked the front desk, we were told they don’t have a single towel. Can you believe that such a big hotel and no towel? The breakfast timings were 6am to 9am. We went around 8am and there were no eggs. It seems that it is on first come first serve basis. We have been in other hotels but never had this problem before. We will come back and the bins will be empty, beds will be made and there will be new towels with soap and shampoo.
Reviewed Oct. 30, 2022
This is the worst hotel I have ever been to. I came here with my family for a wedding trip and it was a bad idea. We saw this hotel and thought it would be a nice and basic place to stay at while we are here. There were so many flaws in the rooms. First off, the curtains had brown stains on them and looked a little burnt. Not just the curtains had stains on them but so did the beds. The beds have multiple red stains on them. And I thought the housekeepers changed the sheets. They even had those change me cards to put on them. Anyways, there was a huge hole on top of the window. I don’t know where that was from but it was also in my cousin room.
Lastly, there was a gun shot hole in the elevator door. I always see those guys in cowboy costumes coming in and out of the hotel. There is a sign that prohibits guns in the hotel. That was definitely a gun shot hole. This place is absolutely horrifying. The worst part is MY DAUGHTER FOUND BEDBUGS ON THE BED AND SHE WAS BITTEN MULTIPLE TIMES ON HER ARMS AND LEGS!!! I complained to the front about it and the lady said she would call the manager. The manager then said he could not do anything about it and did not even give a a refund for the days we were there. This is the LAST time I am ever coming here again!!! DO NOT COME HERE IF YOU WANT YOUR TRIP TO BE RUINED!!!
Reviewed Sept. 20, 2022
I am very happy to say that my guest experience at the Comfort Inn and Suites, located in Red Hill/Myrtle Beach, SC was absolutely amazing! Not just a catchy name, there truly was COMFORT found in my experience from August - September, 2022. The hotel was very clean. Housekeeping was performed daily. To come back to the room after a long day as an OSHA/Safety manager, working in the field, leading people for twelve hour days...to find a room that was cleaned, bed made, fresh smelling...was wonderful! To date, I've stayed in 167 hotels throughout the domestic United States. I've had the pleasure of staying in some of the finest hotels/suites in Reno (NV), Columbia (SC), Boston (MASS), Las Angeles (CA), Tampa (FL), Orlando (FL), Phoenix (AZ), Omaha (NE), Albuquerque (NM), Portland (OR), New Orleans (LA), and many others; and I must say that my stay at the Comfort Inn and Suites in Red Hill/Myrtle Beach, SC was my FAVORITE!
The reason it was my favorite = the hospitality! The front desk clerk, Beth, was fantastic! Her professionalism is unmatched. Beth was very kind and polite! Beth had an aura that would light up the entire office. She is definitely an asset to the company! The remainder of the staff was delightful as well! Fresh food for breakfast? The Comfort Inn and Suites at Red Hill/Myrtle Beach did not disappoint! Being close enough to avoid the hustle and bustle of a crowded beach city, while being near enough to only be a few minute drive to the beach and attractions is another aspect of my experience that I really enjoyed! I will stay again! I highly recommend to all! And to Beth, thank you for your hospitality, you truly made it feel like "home away from home!"
Reviewed July 28, 2022
I had a group of underprivileged kids scheduled to stay at the Norwich Mystic Ct hotel..We had to cancel due to the inability to get transportation. The hotel agreed to not charge us, then the manager called me and said they were full so had to charge us. We called back and said they would refund the kids then called back and said they were full so had to charge us,,, These are despicable franchises. Do not support this chain. I am reaching out to everyone I know and asking them to avoid Choice. I ask all to do the same.
Reviewed June 5, 2022
This hotel has been used by my family frequently for the last few years. Each stay has become a little worse. After your stay they email you to fill out a survey or review. So I have done that several times and been completely honest about the issues. After all their website says how important and real their reviews are and how they want honest reviews which is why you have to actually have stayed there to leave a review. This week we had reservations & just before check in I received an email from the Kristin ** - General Manager informing me that our reservation has been cancelled without our knowledge and we have been placed on a Do Not Rent list because we left negative reviews. So I went to the hotel and tried to check in. After travelling all day we were told to go find a hotel somewhere else. This is the only hotel in the town, other are 45 miles away.
The "Manager" purposely did this; she purposely waited until the nth hour and took great joy in the power she thinks she has. She is a liar. She put in writing in her email to me that we were put on a Do Not Rent list for negative reviews. But her reply to my Google review says we were put on the Do Not Rent list because we used profanities when we attempted to check in. No profanities were used toward her until she used them toward us. She was screaming at us as we walked out the door. None of the issues have ever been addressed & the hotel has continued to rot & become flea infested with crusty carpet from the pets they allow but without proper cleaning procedures. A tick and several fleas were found that we took to the front desk & they were like oh well. They may have given us some points I can’t remember. Points don’t replace pee poop and bugs.
Upon our next visit (no choice, only hotel in town) we were told that we brought the bugs in the room because we were up there looking at houses & land. So we booked the 2nd floor on our next stay where we believe there are no animals & they allowed a family of children to jump off beds and run relentlessly over our heads without offering to move us & telling us that there is nothing they can do about it. So the next visit we put ourselves on the 3rd floor and we were next to the elevator with people running and screaming at all hours of the night. So for this visit, the one they cancelled on us, we asked to be on the 3rd floor at the end of the hallway. You see we were the ones trying to help ourselves by changing floors and locations because the hotel never did anything to accommodate us EVER.
The staff is rude, except Karen, they have no sense of customer service. That is if you can find them because they are usually outside smoking cigarettes. They hide $2 in addition to your quoted price for a safe in the closet and we couldn’t figure out why it is freezing cold in the room during the day and you have to raise the temp but at night you wake up soaking wet sweating. They turn the air off during the night and sometime early in the morning turn it back on hoping you won’t notice. This is only a small sample of the issues on just a few nights that we have stayed on recent stays. Other times earlier on we stayed without issue other than the AC.
We have stayed at this location maybe 50 times and earned the highest level membership they have, Diamond Elite Status. By the way some bad reviews were of other locations not just this one. One would think they would really want to know in order to make corrections but obviously they want reviews but only good ones.
Reviewed May 17, 2022
He advised me that my choice was to wait, or he offered to check me out of the hotel. I asked him where I could go? He reiterated that we could leave the hotel if we were not happy. There was no apology or attempt to make it right. He basically gave me an ultimatum of take it or leave it. I am not satisfied with this response, and this needs to be addressed.
Secondly, a Cadillac CTS with personalized Arizona cardinal plates was parked in the drop off area all week. This is supposed to be for customers to drop off and pick up. The manager chose to park his vehicle right by the front door which was a major inconvenience twice for us during our 4 night stay. Last I checked, the clients should get the better service and not the manager. Our Uber had to back out of the loop twice and almost got into an accident with cars coming in.
I overheard the manager speaking and bragging to a contractor that he even gets the staff to wash his car while he's there... The manager seems to rule rather than lead, and it was apparent to me that he is incredibly toxic. The complete lack of care for customer service and lack of appropriate management took what would have been a nice stay and made it acrimonious and left a bad taste in my mouth. I expect someone from customer care to contact me to get this addressed as soon as possible, and I will not stop emailing until I receive an apology and some attempt for your company to make it right.
Reviewed Feb. 15, 2022
If you value your health, safety, sleep and expect the hotel services to be working DO NOT STAY HERE!!!! Comfort Suites 2900 W. International Speedway, Daytona Beach, FL 32124.
Health Problems - I got COVID 2 days after checking into the hotel!!!
Safety Problem - the management will not help you if you have a problem with another guest!! The manager is a gutless Indian immigrant who does not understand or manage to American lodging hospitality standards. He is still stuck in his Indian remote village mental attitude about what is acceptable hospitality - you are lucky to have any light in your room, any running water, etc... He believes he is running a great hotel with his negro staff. I strongly disagree!
Sleep Problem - The first night we checked in the room above us started making bowling ball/dumbbell drop sounds at 10PM and kept it up for a hour. I went to the front desk and asked if the exercise room was above us. "No, that is on the first floor." I told them of the banging noises and I could tell from the desk clerks reacting she knew this was a family with kids. "I will speak to them." This went on every night we were staying there. I complained at 11 or 12PM - "I will speak to them again." This hotel manager is feckless. He told me their preferred solution was to move us! He was gutless and would not deal with this guest problem. Refrused to throw these rude people out as I recommended and as he should have.
Note: This hotel caters to unrully negros and construction workers. The only problem with the construction workers is they drive massive pickups and 1 and 2 ton work trucks and clog up the completely inadequate parking lot. You will have to get to the hotel early to find a parking place and have to wait until the construction works leave in order to get your car safely out of the hotel parking lot.
Hotel Services problems - upon checking in, the lights were burnt out in our restroom and that took a day to fix. The next morning we went down for breakfast and the juice dispensing machine was not working? Upon inquiry was told "Someone broke it." What kind of a person breaks a juice machine = the kind of person who stays at this hotel. The last day, my wife tried to find ice for our drink cups for traveling. All the ice machines in the hotel were not working! This is a completly slipshod lodging place with completely inadequate maintenance!!
Again my advice DO NOT STAY HERE IF YOU VALUE YOUR HEALTH, SAFETY, SLEEP AND SERVICES!
Comfort Suites Company Information
- Company Name:
- Comfort Suites
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