Comfort Suites Reviews

I stayed at Comfort Suites Northlake from August 21 through August 23. During my stay, I discovered what appeared to be a bed bug in my room and immediately brought the issue to the attention of the hotel staff. I provided video and photographic evidence. I was moved to another room; however, I asked the staff to inspect and treat the new room before my son and I stayed there because I was concerned about additional bed bugs. My request was not addressed, and the staff’s attitude toward my concerns was rude and dismissive. Because I no longer felt comfortable or safe sleeping in the beds, my son and I ended up sleeping on the couch. This was not the type of accommodation I paid for and significantly affected our stay.

MARIETTA-ATL NEAR BALLPARK GALLERIA, amazing stay on 08/14/26-08/16/26. The Staff did a great job!! Professional, Classy, Remarkable Customer Service!! Great TeamWork. Special Shout To The Fantastic Staff.. Kisha, Dominique, Mia, Xavier.

Grand Rapids South Mi. We booked a king size room. Our sink drain would not work, told we had to wait until next day to get it fixed. They never came to fix it. TV would not work, it would show a guide but wouldn't let us choose a channel. We asked if we could have maintenance fix it as we were staying multiple nights. TV was never fixed even though we asked daily to get it fixed. We asked to have room freshened up each day (fresh towels and garbage emptied). We asked both front desk and housekeeping on our floor. Not once was our garbage emptied or towels given to us. We had to go down for towels daily. They would not have someone run some up to us.

My family stayed here the night before our cruise, and it was one of the most unsafe hotel experiences I’ve ever had. Before arriving, I called twice to confirm our reservation and was assured everything was fine. Our flight landed around 1:30 a.m., but while riding the hotel shuttle, we were told they didn’t actually have a room because they had overbooked due to a natural disaster. My family, including my minor children, waited in the lobby until nearly 3:00 a.m. while staff scrambled to find and clean a room. We were first given keys to Room 325, then 15 minutes later those were taken back and replaced with keys to Room 327. The next morning, around 10:00 a.m., while I was completely undressed in my room, a male hotel employee unlocked the door and walked in. We both screamed, and he immediately shut the door.

Booked a double room for 3 nights and notified management that we would be late due to a flight delay. When we arrived, our room was occupied. She took us to 2 other options before they found rooms across from each other. Went to our conference the next day and returned to dirty, unattended rooms with our purchase for the day - about $1000. The next day went to the conference to return for find our rooms clean and emptied of all of our belongings, including the purchases. Went to desk and clerk said she would notify the manager, who took about 2 hours to come down, and she lived on site.

We had a late-night check-in to the Comfort Suite at Woodstock, GA on 6/6/2026 after our arrival at the Atlanta airport. Upon entering our room, we immediately made the obvious observation that the room was FILTHY--with visible dirt and debris scattered throughout the floor, as though it had not been vacuumed in a long time. So I went to the front desk and informed the agent of this problem, who noted in the room record for room to be correctly and thoroughly cleaned the next day. This problem became a crisis because our Pomeranian service animal consumed some of the debris on the floor of the room when we entered it, and it made her very ILL later that night-- vomiting some of what was consumed from the filthy floor. So the next morning I went to the hotel across the street and got a room there for the week that we planned to stay at Woodstock, GA.

The room had a mildew smell to it. There was not enough lighting. The carpet near the air conditioner was wet. The ironing board collapsed when I tried to set it up. The pictures in the bathroom were coming apart. And to require $100 deposit for incidentals is a bit much. The room wasn’t even that much. The clerk was trying to charge me for a late check out and I’m a choice rewards member. She said she didn’t see that I was but all of a sudden saw it when I pulled it up on my phone. And I asked for a receipt to be emailed to me and I have not received it yet.

Room itself was clean and kept. Once I entered the shower, it was a different case. I actually wore my pool shoes in the shower, and many hairs in 3 different places gave me the ick. For what I paid, I expect a clean tub. Comfort Suites/Clarion - what happened? You used to be great and now I feel I can get better elsewhere.

The customer service when I arrive from start to finish and even trying to speak to a manager was horrible. Then they charge 2 different cards and end up charging the wrong card. I know mistakes happen but they should not happen when dealing with money. We also call the front desk to reserve a shuttle, they took all my information, told us to be downstairs at a certain time, we get downstairs and then the man at the front is looking at us like we crazy and insisting they do not offer shuttle. Mind you the front desk lady took our information. Took me 4 days to speak to a manager. Dora did not make me feel better or offer anything to make it better. Worst experience when dealing with the people who work at this location.

Stayed here for a few nights and staff at night had no knowledge of my room. I drove 14 hours away and gave me a dirty room. Then staff tried to charge my card 8 times and had fraud department call me because it was excessive swipes on my card. Over charged my card $80 plus dollars. Couldn’t get sleep because banging all night long next door. Poor quality hotel and will never do business again with this hotel.

Rude desk clerk and manager. Avoid this backwoods mess and book elsewhere. These unprofessionals would not honor a paid reservation and turned me away without a room after I provided proof of a paid reservation.

The manager at Comfort Inn and Suites SW Shreveport refused to give us a room with two beds like we paid for with Priceline. Priceline called her and she still refused. I've spent two hours so far and it's still not resolved. My crew is sitting at the hotel just waiting for two hours to get in the room. Priceline verified we paid for two beds.

We had Winter Storm Fern come through our area and booked a hotel at Comfort Suites in Simpsonville, South Carolina, just in case we needed it. Since our power went out, we didn’t actually use the hotel room. We went into the lobby, book the room and left. We never entered the room. I was worried about my grandchildren, which is why I had the room booked for them. And was willing to pay for the room, even though we didn’t use it. However, not only did Comfort Suites get $252 for a room that was never used… But I got an additional $350 charge due to a television being broken.

I stayed at the Comfort Inn and Suites on December 5th. After checking in I reported to the front desk that the room smelled like smoke even though it was booked as a non-smoking room. Neither my wife or I smoke so it was not us. Since we were only staying one night we decided to just stay in the room. We were nice enough to report this to the front desk. After checking out I received my credit card statement and we were billed a $150 cleaning fee for the smoke even though we were the ones who reported it. This kind of customer service is horrible and should not be allowed. The previous guest who smoked should be penalized but they took it upon themselves to charge us.

Hello. Now that I have the time to go into detail let’s have story time. I had a kid that turned 10 on and we planned an inside slumber suite party and booked a LOCAL hotel (Comfort Suites). I booked ahead received all emails for reservations but never received anything stating because I was local I would be required a $100 deposit to ensure “no smoking, nothing was broken, and that we had no damages” (never mind the policy I would’ve been fine with that). It went from me calling to pay for the room to the clerk running my card charging me and then stating that the deposit was needed because she saw I was a local resident (she also saw this BEFORE she ran my card but didn’t state anytime before charging me nor did I receive an email on this policy). The kick for me was my daughter's dad (army) arranged to be there to sing happy birthday and he wasn’t staying with us so it would’ve been only me, my 4 children, and 2 additional girls.

It was pretty clean if you didn't look hard. The room I had had stains on the carpet, cracks in the ceiling. I could hear the ice machine every time it dropped ice and the elevator every time it came to my floor. The hot tub was empty and the pool is so small...

We arrived on site for my nieces wedding at approximately 2:00 11/24/25. It was my husband and my 3 adult kids. We had booked under the wedding party rate- 2 rooms. We waited in line to check in for about 15-20 minutes as there was only one worker at the front desk. At that time, only of the the two rooms were ready so we brought everything to the one room. We left the hotel for about 1.5 hours to walk around. When we got back, our room was ready. As soon as we walked in (key didn’t work, so cleaning employee had to let us in), I mentioned how badly the room smelled, and she said yes, I had to clean this last, smells like fish.

Comfort Inn & Suites. For some reason there are multiple felons working here and I'm talking career criminals. They have multiple convictions of felony theft, robbery, burglary, identity theft, and drug charges. And these convictions span over more than 5 years. Why would you give these people a master key to all the rooms along with access to all clients personal information including credit card info. It's not safe. I didn't and don't feel safe knowing there is someone like that able to access my room at anytime. Not a good feeling. Not safe for the clients or community... corporate needs to do better.

Stayed at one Pittsburgh airport area 3 times in last month. $ was 98 to 250 night. And wasn't able to book through expedia because they block their sites when steelers playing so to charge top dollar for a 2 star place. Employees smoke pot outside. 1 room had mildew around shower tub. Dirt and food behind stands by bed. Bed skirting hasn't been washed in long time. People are friendly but no concerns about any issues or the overpricing is wrong. Breakfast is ok, old boiled eggs and coffee taste like water.. Forgot to give my discount card after I paid and they wouldn't adjust the cost after.. I don't like to give not good reviews but I don't give credit where it's not earned. And I give honest Google reviews.

Worst hotel I ever stayed, their Motto (Breathe easy) and the fact isn’t, the Only Exhaust fan in the room found in the bathroom ceiling is not working at all, the front desk couldn’t find a room with working exhaust fan, how a horrible experience like this.

Comfort Suites in Granbury Tx is the best and most relaxing hotels we’ve ever stayed in. Every staff member is warm, friendly and attentive. The rooms, hallways, lobby, breakfast area and even the elevator and downstairs bathrooms are spotless. The decor and design is beautiful and very well thought out. Rooms are well stocked and bed extremely comfortable.

My daughter and I stayed here for one night. We were not thrilled with the smell, humidity/heat inside, the ants, trash in the hallways, broken ice machine/printer/TV, nasty carpet, etc., but we dealt with it. However, my daughter left her VERY important, large stuffy in the room and when I returned to get it from lost and found they didn’t have it. I came back and requested to look at the lobby and hallway footage with the manager, which did prove that we didn’t leave with the large stuffy, which was too big to fit in her bag, and it was 100% left in the room. Now, basically the final response we’ve received is that it must have vanished into thin air. 🤷🏻‍♂️

The room was fantastic, roomy and cozy. We remained undisturbed and all staff were easy to get along with. Inconveniences were minimal. It was a smooth process checking in and checking out the next day. What makes this a 1 star review however is the hidden $150 "incidental fee" they charge without telling you for covering potential damage to the room or stolen property. Be warned of that before staying here.

Get checked in, ready to relax only to discover hotel “policy" is to NOT have the air on in the rooms in the middle of the summer!!! Takes an hour to cool off! Ridiculous! If someone else wasn’t paying for the room, I would NOT HAVE STARTED!! Trinity NC STUPID!!!

If I could give NO ⭐️ or negative numbers that’s what this place deserve.! You get what you pay for.! It’s a reason it’s cheap to stay here.! This is the worst place to stay in Gastonia! The rooms are filthy, most appliances don’t work! No air conditioning or it was leaking. Bugs in my bathroom and in the dining area.! The breakfast bar serves the same spicy sausage and burnt eggs.! I witness workers filling up personal water bottles at the juice machine. The carpets smell like old mold.! The bed mattresses are hard! It was loud from construction. My car was broken into. Old and outdated.! The staff were rude, unhelpful and unprofessional.!

My stay here is always pleasant. The breakfast is awesome. The gravy is out of this world. Cristal is an exceptional, awesome breakfast attendant and front desk clerk. She works hard. Mr. ** (manager) never stops working. One moment he is in the breakfast area making sure all things are fresh and taken care of, then you see him on another floor working on a project of some sort. This is my sixth time staying here and it is always wonderful. The pool is awesome as well.

Tried checking into CS at 16931 North Texas Ave in League City TX staff wanted to scan my TX DL, I preferred them not to -due to ID theft. I was told by CS Owner Hershen that I would not be able to check in - I was good with that as long as I didn't get charged for the room. I was advised to call Choice Cust. Svc which is a joke that could help me and they said it was up to the CS hotel. I called Choice Hotel Cust Svc twice and spoke with a Mary and a Carla both demonstrated the inability, worthless behavior in assisting to resolve this matter. Neither one Choice Cust. Svc or CS hotel/Owner Hershen wanted to resolve this matter. I look forward to resolving this issue but it appears both of the above seem to point fingers at each other. I seriously advise all not to stay at this CS location 16931 North Texas Ave in League City TX or any Choice Hotel property that has poor business practices.

Stayed at Comfort Suites in Evergreen, Colorado and the room was so unbelievably comfortable. Beds were cozy, they had a dinning table, a full size couch, fridge, microwave and a small patio with a table and two chairs. It felt like a small apartment. But the customer service was beyond the best I've ever experienced. I accidently left my personal capital one credit card without knowing and within 30 minutes of us checking out, we received a call notifying us. They offered to mail it to us and they surely did. WOW! That meant the world to me that they were so honest and followed through. Thank You so so much!

We stayed at Comfort Inn & Suites Portsmouth in Chesapeake, Va from March 3rd through March14th 2025. This hotel was worst hotel I have ever stayed at. At check in, my wife had her service dog, she had to explain to the clerk that service animals are allowed at all hotels per a federal law. The clerk had to call her manager to confirm that we could have our room. Then we were charged $50 extra because we booked our room through Booking.com per the clerk. Our first room was nasty. The sofa had stain and rips, the coffee table corners were chewed up, the carpet had stains all over and what looked like an iron burn. The room was just dirty.

I recently stayed at the hotel a couple weeks ago for a couple days. Thank you to the wonderful young lady behind the counter. Her name was Caitlin. She helped and took care of everything. We asked the other employee at the hotel, the young man was very disrespectful and rude to me and my wife and we could never get the other young ** lady to come out of that room behind the counter. I believe she was in there sleeping, rang the bell several times, nobody showed up then she came out of the back room right behind the desk and she also was rude and disrespectful and barely spoke any English.

I arrived with my family at the Comfort Suites O'hare Airport and paid for two nights. When we got to the room, the headboard of the bed was dirty, splashed with something, the pillows were yellow, and flies were in the bathroom. I can't stay in a place like that with my family. I went downstairs 5 minutes later and told the person at the front desk what happened and asked for my money back. He told me that the manager wasn't there and that he would arrive on Wednesday. I asked him to send him an email to see if he could help me. I'm still waiting for a response....Terrible experience.

I have never been so disappointed in my life with a hotel. My son is in the Marine Corps. We booked the wrong location and immediately called to stop payment. I was met with I didn't give them the 24 hours to cancel. I couldn't give them 24 hours bc it was someday stay. I asked them to stop payment again and told them that my son would not be there and we just booked it. I called the main company but they could only call the hotel and make the same request. I will never book at a comfort choice again. 3701 S El Camino Real, San Clemente, CA 92672. Worse hotel experience by far.

There were 3 of us staying for 2 nights in Albany Comfort Suites. The best part: the continental breakfast. Worst parts: TV broken, had to move rooms after we were all set up. Toilet low to the ground, plugged and had to be plunged by maintenance. The hot tub was in need of repair as the jetted water shot strait up out of the spa. We think through the seams not the jets. Upon check out the taxes we added onto the bill which made in $40 more than quoted. And then wanted to half cash and half cc. Which was discussed at reservation time and OKd. This was questioned and said has to call the manager. I feel a 2 is being generous. We will not stay here again.

Comfort Suites Springfield RiverBend Medical. 969 Kruse Way Springfield (OR) Oregon 97477 US. I walked in to check in and I said, “Hello,” to ** at the front desk. He replies, “How can I help you?” I reply, “I have a reservation, the last name is **, V as in Victor”, and then ** interrupts me and says ID. He states 3 adults and I tell him yes. I had a king size bed and I assumed a pullout bed. We got up to the room and there are no pillows or blankets for the pullout bed. ** did not bother to tell us that the bedding was at the front desk while we were there. Also, the two security guards just stared at us as we were in the elevators. Also, the entry light to the room did not work. I called it in to the front seat. Horrible Customer Service skills!!!!

The room smelled like mold. The room next to us was being dried by a fan with windows and door open which let me know the room was flooded and not properly taken care of. Then the lady Georgia at the front desk proceeds to call the police on my children for using the restroom in the lobby while using the pool. I asked for a refund. She wouldn’t until the police got there. Once they got there I was refund and about 30 minutes after I left she charged my card again and now I have to wait 10 business days to get my money back. ** is my complaint. I definitely called corporate and I’m filing fraud to my bank.

On the 31st of August 2024, I checked into Comfort Suites at 1625 S. 52nd St. in Tempe Arizona with my brother. We went out for a meal about mid-afternoon and returned early in the evening. Upon returning, we found the window of our ground-floor room wide open. On further inspection, I found that the window did not have a working lock on it. We were there for the weekend to watch the Diamondbacks play a game that Sunday and another on Monday. I had brought an extra $500 to pay my portion of the room and the baseball tickets and left the money in a pouch in the side of my luggage.

This hotel was like a horror movie. It was absolutely disgusting. The shower rods were hanging out the wall. Water from shower spilled on the floor, which made it very dangerous for to walk around in the bedroom. The toilet paper holder was halfway pull out the wall. Both double bed sheets were ripped open. There were stains all over the floor. A/C unit going in and out. There was a weird smell inside the room. Worms report coming from shower. The pool was closed because of reports of these same worms inside hot tub. Ice machine broken. The wheel cart in lobby wheels were broken. It was hard to push. I felt sick being in this hotel. They refuse to refund me. It was a living nightmare.

Do not stay at locust grove GA (or any Comfort Inn Suites for that matter unless this is handled fairly and immediately) if you are not ** and Christian. (Even though we are both, we were assumed not to be and received backlash regarding ethnicity and religious preference.) My husband, myself and two kids arrived Friday evening to stay till Sunday due to the C1N football tournament being held in Locust Grove. The four of us were checked in to the hotel by Kathy.

I stayed in the Comfort Suites at 1006 Old Cherry Point Rd, New Bern, NC, over the Christmas holidays. After I checked out I realized that I left my leather jacket in the closet. I called the hotel and told the front desk that I left an item in the room and I was on my way back to pick it up. I was told that the room was cleaned and the person that cleaned the room was gone and they would call me the next day, it would probably placed in the lost and found.

Nice hotel. The location is convenient, clean spacious rooms, delicious breakfast, and the rooms are quiet. Everything is inside. I have enjoyed my stays here and would recommend this hotel. Avi at the front desk is always friendly and hospitable as is the rest of the staff.