Comfort Suites Reviews

So now we made it to the room, as we entered we saw a corner of the wall broken and debris on the carpet. We checked the bathroom for handicapped access, no walk in tub, no safe seat for shower use. The seat provided for showering rested on one side of the tub while two legs extended from the bottom of the seat to the tub floor; until the tub got wet, then the legs folded under. Fortunately no one was injured.

The next morning we went to breakfast only to find no eggs and little else for their "Free Breakfast". I asked the desk clerk if she was aware of the shortage of food to which she rudely replied "I'm doing two jobs, I'll get to it". What a pleasant way to start the day. We ended up with no breakfast from the hotel. As we checked out, the same rudeness continued. I approached the desk where the clerk was doing some paper work which was evidently more important than a patron. After several minutes of waiting, she looked at me and I asked to check out. Her reply was again rude, "I'll be with you in a minute".

When she finished what she was doing check out finally was completed; I didn't expect any courteous good day, thank you or anything similar and I didn't get any from the clerk. After contacting Customer Service a partial refund is expected, but nothing so far. My advice for anyone traveling, avoid Comfort Suites. There are too many other hotels available providing better service.

Lastly, there was a gun shot hole in the elevator door. I always see those guys in cowboy costumes coming in and out of the hotel. There is a sign that prohibits guns in the hotel. That was definitely a gun shot hole. This place is absolutely horrifying. The worst part is MY DAUGHTER FOUND BEDBUGS ON THE BED AND SHE WAS BITTEN MULTIPLE TIMES ON HER ARMS AND LEGS!!! I complained to the front about it and the lady said she would call the manager. The manager then said he could not do anything about it and did not even give a a refund for the days we were there. This is the LAST time I am ever coming here again!!! DO NOT COME HERE IF YOU WANT YOUR TRIP TO BE RUINED!!!

The reason it was my favorite = the hospitality! The front desk clerk, Beth, was fantastic! Her professionalism is unmatched. Beth was very kind and polite! Beth had an aura that would light up the entire office. She is definitely an asset to the company! The remainder of the staff was delightful as well! Fresh food for breakfast? The Comfort Inn and Suites at Red Hill/Myrtle Beach did not disappoint! Being close enough to avoid the hustle and bustle of a crowded beach city, while being near enough to only be a few minute drive to the beach and attractions is another aspect of my experience that I really enjoyed! I will stay again! I highly recommend to all! And to Beth, thank you for your hospitality, you truly made it feel like "home away from home!"

The "Manager" purposely did this; she purposely waited until the nth hour and took great joy in the power she thinks she has. She is a liar. She put in writing in her email to me that we were put on a Do Not Rent list for negative reviews. But her reply to my Google review says we were put on the Do Not Rent list because we used profanities when we attempted to check in. No profanities were used toward her until she used them toward us. She was screaming at us as we walked out the door. None of the issues have ever been addressed & the hotel has continued to rot & become flea infested with crusty carpet from the pets they allow but without proper cleaning procedures. A tick and several fleas were found that we took to the front desk & they were like oh well. They may have given us some points I can’t remember. Points don’t replace pee poop and bugs.

Upon our next visit (no choice, only hotel in town) we were told that we brought the bugs in the room because we were up there looking at houses & land. So we booked the 2nd floor on our next stay where we believe there are no animals & they allowed a family of children to jump off beds and run relentlessly over our heads without offering to move us & telling us that there is nothing they can do about it. So the next visit we put ourselves on the 3rd floor and we were next to the elevator with people running and screaming at all hours of the night. So for this visit, the one they cancelled on us, we asked to be on the 3rd floor at the end of the hallway. You see we were the ones trying to help ourselves by changing floors and locations because the hotel never did anything to accommodate us EVER.

The staff is rude, except Karen, they have no sense of customer service. That is if you can find them because they are usually outside smoking cigarettes. They hide $2 in addition to your quoted price for a safe in the closet and we couldn’t figure out why it is freezing cold in the room during the day and you have to raise the temp but at night you wake up soaking wet sweating. They turn the air off during the night and sometime early in the morning turn it back on hoping you won’t notice. This is only a small sample of the issues on just a few nights that we have stayed on recent stays. Other times earlier on we stayed without issue other than the AC.

We have stayed at this location maybe 50 times and earned the highest level membership they have, Diamond Elite Status. By the way some bad reviews were of other locations not just this one. One would think they would really want to know in order to make corrections but obviously they want reviews but only good ones.

Secondly, a Cadillac CTS with personalized Arizona cardinal plates was parked in the drop off area all week. This is supposed to be for customers to drop off and pick up. The manager chose to park his vehicle right by the front door which was a major inconvenience twice for us during our 4 night stay. Last I checked, the clients should get the better service and not the manager. Our Uber had to back out of the loop twice and almost got into an accident with cars coming in.

I overheard the manager speaking and bragging to a contractor that he even gets the staff to wash his car while he's there... The manager seems to rule rather than lead, and it was apparent to me that he is incredibly toxic. The complete lack of care for customer service and lack of appropriate management took what would have been a nice stay and made it acrimonious and left a bad taste in my mouth. I expect someone from customer care to contact me to get this addressed as soon as possible, and I will not stop emailing until I receive an apology and some attempt for your company to make it right.

Health Problems - I got COVID 2 days after checking into the hotel!!!

Safety Problem - the management will not help you if you have a problem with another guest!! The manager is a gutless Indian immigrant who does not understand or manage to American lodging hospitality standards. He is still stuck in his Indian remote village mental attitude about what is acceptable hospitality - you are lucky to have any light in your room, any running water, etc... He believes he is running a great hotel with his negro staff. I strongly disagree!

Sleep Problem - The first night we checked in the room above us started making bowling ball/dumbbell drop sounds at 10PM and kept it up for a hour. I went to the front desk and asked if the exercise room was above us. "No, that is on the first floor." I told them of the banging noises and I could tell from the desk clerks reacting she knew this was a family with kids. "I will speak to them." This went on every night we were staying there. I complained at 11 or 12PM - "I will speak to them again." This hotel manager is feckless. He told me their preferred solution was to move us! He was gutless and would not deal with this guest problem. Refrused to throw these rude people out as I recommended and as he should have.

Note: This hotel caters to unrully negros and construction workers. The only problem with the construction workers is they drive massive pickups and 1 and 2 ton work trucks and clog up the completely inadequate parking lot. You will have to get to the hotel early to find a parking place and have to wait until the construction works leave in order to get your car safely out of the hotel parking lot.

Hotel Services problems - upon checking in, the lights were burnt out in our restroom and that took a day to fix. The next morning we went down for breakfast and the juice dispensing machine was not working? Upon inquiry was told "Someone broke it." What kind of a person breaks a juice machine = the kind of person who stays at this hotel. The last day, my wife tried to find ice for our drink cups for traveling. All the ice machines in the hotel were not working! This is a completly slipshod lodging place with completely inadequate maintenance!!

Again my advice DO NOT STAY HERE IF YOU VALUE YOUR HEALTH, SAFETY, SLEEP AND SERVICES!