Comfort Suites Reviews

If I could give NO ⭐️ or negative numbers that’s what this place deserve.! You get what you pay for.! It’s a reason it’s cheap to stay here.! This is the worst place to stay in Gastonia! The rooms are filthy, most appliances don’t work! No air conditioning or it was leaking. Bugs in my bathroom and in the dining area.! The breakfast bar serves the same spicy sausage and burnt eggs.! I witness workers filling up personal water bottles at the juice machine. The carpets smell like old mold.! The bed mattresses are hard! It was loud from construction. My car was broken into. Old and outdated.! The staff were rude, unhelpful and unprofessional.!

My stay here is always pleasant. The breakfast is awesome. The gravy is out of this world. Cristal is an exceptional, awesome breakfast attendant and front desk clerk. She works hard. Mr. ** (manager) never stops working. One moment he is in the breakfast area making sure all things are fresh and taken care of, then you see him on another floor working on a project of some sort. This is my sixth time staying here and it is always wonderful. The pool is awesome as well.

Tried checking into CS at 16931 North Texas Ave in League City TX staff wanted to scan my TX DL, I preferred them not to -due to ID theft. I was told by CS Owner Hershen that I would not be able to check in - I was good with that as long as I didn't get charged for the room. I was advised to call Choice Cust. Svc which is a joke that could help me and they said it was up to the CS hotel. I called Choice Hotel Cust Svc twice and spoke with a Mary and a Carla both demonstrated the inability, worthless behavior in assisting to resolve this matter. Neither one Choice Cust. Svc or CS hotel/Owner Hershen wanted to resolve this matter. I look forward to resolving this issue but it appears both of the above seem to point fingers at each other. I seriously advise all not to stay at this CS location 16931 North Texas Ave in League City TX or any Choice Hotel property that has poor business practices.

Stayed at Comfort Suites in Evergreen, Colorado and the room was so unbelievably comfortable. Beds were cozy, they had a dinning table, a full size couch, fridge, microwave and a small patio with a table and two chairs. It felt like a small apartment. But the customer service was beyond the best I've ever experienced. I accidently left my personal capital one credit card without knowing and within 30 minutes of us checking out, we received a call notifying us. They offered to mail it to us and they surely did. WOW! That meant the world to me that they were so honest and followed through. Thank You so so much!

We stayed at Comfort Inn & Suites Portsmouth in Chesapeake, Va from March 3rd through March14th 2025. This hotel was worst hotel I have ever stayed at. At check in, my wife had her service dog, she had to explain to the clerk that service animals are allowed at all hotels per a federal law. The clerk had to call her manager to confirm that we could have our room. Then we were charged $50 extra because we booked our room through Booking.com per the clerk. Our first room was nasty. The sofa had stain and rips, the coffee table corners were chewed up, the carpet had stains all over and what looked like an iron burn. The room was just dirty.

I recently stayed at the hotel a couple weeks ago for a couple days. Thank you to the wonderful young lady behind the counter. Her name was Caitlin. She helped and took care of everything. We asked the other employee at the hotel, the young man was very disrespectful and rude to me and my wife and we could never get the other young ** lady to come out of that room behind the counter. I believe she was in there sleeping, rang the bell several times, nobody showed up then she came out of the back room right behind the desk and she also was rude and disrespectful and barely spoke any English.

I arrived with my family at the Comfort Suites O'hare Airport and paid for two nights. When we got to the room, the headboard of the bed was dirty, splashed with something, the pillows were yellow, and flies were in the bathroom. I can't stay in a place like that with my family. I went downstairs 5 minutes later and told the person at the front desk what happened and asked for my money back. He told me that the manager wasn't there and that he would arrive on Wednesday. I asked him to send him an email to see if he could help me. I'm still waiting for a response....Terrible experience.

I have never been so disappointed in my life with a hotel. My son is in the Marine Corps. We booked the wrong location and immediately called to stop payment. I was met with I didn't give them the 24 hours to cancel. I couldn't give them 24 hours bc it was someday stay. I asked them to stop payment again and told them that my son would not be there and we just booked it. I called the main company but they could only call the hotel and make the same request. I will never book at a comfort choice again. 3701 S El Camino Real, San Clemente, CA 92672. Worse hotel experience by far.

There were 3 of us staying for 2 nights in Albany Comfort Suites. The best part: the continental breakfast. Worst parts: TV broken, had to move rooms after we were all set up. Toilet low to the ground, plugged and had to be plunged by maintenance. The hot tub was in need of repair as the jetted water shot strait up out of the spa. We think through the seams not the jets. Upon check out the taxes we added onto the bill which made in $40 more than quoted. And then wanted to half cash and half cc. Which was discussed at reservation time and OKd. This was questioned and said has to call the manager. I feel a 2 is being generous. We will not stay here again.

Comfort Suites Springfield RiverBend Medical. 969 Kruse Way Springfield (OR) Oregon 97477 US. I walked in to check in and I said, “Hello,” to ** at the front desk. He replies, “How can I help you?” I reply, “I have a reservation, the last name is **, V as in Victor”, and then ** interrupts me and says ID. He states 3 adults and I tell him yes. I had a king size bed and I assumed a pullout bed. We got up to the room and there are no pillows or blankets for the pullout bed. ** did not bother to tell us that the bedding was at the front desk while we were there. Also, the two security guards just stared at us as we were in the elevators. Also, the entry light to the room did not work. I called it in to the front seat. Horrible Customer Service skills!!!!