Comfort Suites Reviews

Room itself was clean and kept. Once I entered the shower, it was a different case. I actually wore my pool shoes in the shower, and many hairs in 3 different places gave me the ick. For what I paid, I expect a clean tub. Comfort Suites/Clarion - what happened? You used to be great and now I feel I can get better elsewhere.

The customer service when I arrive from start to finish and even trying to speak to a manager was horrible. Then they charge 2 different cards and end up charging the wrong card. I know mistakes happen but they should not happen when dealing with money. We also call the front desk to reserve a shuttle, they took all my information, told us to be downstairs at a certain time, we get downstairs and then the man at the front is looking at us like we crazy and insisting they do not offer shuttle. Mind you the front desk lady took our information. Took me 4 days to speak to a manager. Dora did not make me feel better or offer anything to make it better. Worst experience when dealing with the people who work at this location.

Stayed here for a few nights and staff at night had no knowledge of my room. I drove 14 hours away and gave me a dirty room. Then staff tried to charge my card 8 times and had fraud department call me because it was excessive swipes on my card. Over charged my card $80 plus dollars. Couldn’t get sleep because banging all night long next door. Poor quality hotel and will never do business again with this hotel.

Rude desk clerk and manager. Avoid this backwoods mess and book elsewhere. These unprofessionals would not honor a paid reservation and turned me away without a room after I provided proof of a paid reservation.

The manager at Comfort Inn and Suites SW Shreveport refused to give us a room with two beds like we paid for with Priceline. Priceline called her and she still refused. I've spent two hours so far and it's still not resolved. My crew is sitting at the hotel just waiting for two hours to get in the room. Priceline verified we paid for two beds.

We had Winter Storm Fern come through our area and booked a hotel at Comfort Suites in Simpsonville, South Carolina, just in case we needed it. Since our power went out, we didn’t actually use the hotel room. We went into the lobby, book the room and left. We never entered the room. I was worried about my grandchildren, which is why I had the room booked for them. And was willing to pay for the room, even though we didn’t use it. However, not only did Comfort Suites get $252 for a room that was never used… But I got an additional $350 charge due to a television being broken.

I stayed at the Comfort Inn and Suites on December 5th. After checking in I reported to the front desk that the room smelled like smoke even though it was booked as a non-smoking room. Neither my wife or I smoke so it was not us. Since we were only staying one night we decided to just stay in the room. We were nice enough to report this to the front desk. After checking out I received my credit card statement and we were billed a $150 cleaning fee for the smoke even though we were the ones who reported it. This kind of customer service is horrible and should not be allowed. The previous guest who smoked should be penalized but they took it upon themselves to charge us.

Hello. Now that I have the time to go into detail let’s have story time. I had a kid that turned 10 on and we planned an inside slumber suite party and booked a LOCAL hotel (Comfort Suites). I booked ahead received all emails for reservations but never received anything stating because I was local I would be required a $100 deposit to ensure “no smoking, nothing was broken, and that we had no damages” (never mind the policy I would’ve been fine with that). It went from me calling to pay for the room to the clerk running my card charging me and then stating that the deposit was needed because she saw I was a local resident (she also saw this BEFORE she ran my card but didn’t state anytime before charging me nor did I receive an email on this policy). The kick for me was my daughter's dad (army) arranged to be there to sing happy birthday and he wasn’t staying with us so it would’ve been only me, my 4 children, and 2 additional girls.

It was pretty clean if you didn't look hard. The room I had had stains on the carpet, cracks in the ceiling. I could hear the ice machine every time it dropped ice and the elevator every time it came to my floor. The hot tub was empty and the pool is so small...

We arrived on site for my nieces wedding at approximately 2:00 11/24/25. It was my husband and my 3 adult kids. We had booked under the wedding party rate- 2 rooms. We waited in line to check in for about 15-20 minutes as there was only one worker at the front desk. At that time, only of the the two rooms were ready so we brought everything to the one room. We left the hotel for about 1.5 hours to walk around. When we got back, our room was ready. As soon as we walked in (key didn’t work, so cleaning employee had to let us in), I mentioned how badly the room smelled, and she said yes, I had to clean this last, smells like fish.