Comfort Suites
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Comfort Suites

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Last updated: Sept. 28, 2017

76 Comfort Suites Consumer Reviews and Complaints

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Verified Reviewer
Original review: Sept. 28, 2017

Great place and friendly service. Close to town approx 2 miles. They have hot breakfast in mornings, swimming pool, hot tub and fitness center. Secure rooms pass key to enter, and easy to get in and out of. Loved our stay at the one in French Lick Indiana and will go back this summer!

Verified Reviewer Verified Buyer
Original review: Sept. 20, 2017

I stayed at hotel for two months while working at hotel next door. While I was there I ordered a cell phone to be delivered to hotel. I received phone. On August 29 I ordered another cell. The shipping address was still Comfort Suites. I live in Arizona so the phone was sent to Fort Worth. I called the Comfort Suites in Fort Worth Texas and talked to the manager. He told me he had the package there. I told him I would send a postage paid and addressed to me package to put the cell phone in and send it to me. He agreed. I sent the postage paid to the hotel. I waited 4 days. I called the front desk talked to lady at desk. She told me she had postage paid envelope with my address on it and also the package with my cell phone there in front of her. I asked if she could put the phone in the envelope and send it to me. She said she would do that. I received an empty envelope in the mail.

I called the Manager and told him I have an empty envelope. He told me he was not sure how that happened but he still had the original package with the cell phone and he would send that to me. He would take care of this himself. He wrote down my address and told me it will be sent! A week went by - no phone! I called him back. He told me the lady had sent me the phone in the envelope I had sent. That was a LIE. He had told me he had the package when I called and told him of the empty envelope. I am checking records with USPO. They have records of weight of package sent to me. It was empty. I will press all charges against Comfort Suites, the manager, all involved.

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Verified Reviewer Verified Buyer
Original review: Sept. 19, 2017

Comfort Suites 901 Dick Rd Buffalo NY - My husband and I stayed at this hotel from 9-14 - 9/17 2017. We requested double beds. We had a 16yr old with us. Guess what -- we got a king bed with a let out couch. We complained but no double rooms were available that night. The next day our room was changed for an additional $40. We broke out in a lot of bumps that changed to whelps. ALL OF US. We are now itching with BED BUG BITES. Please Beware. The bed bugs with get you. We left our clothes in the garage the night we returned home and then straight to the washer. Who wants to bring bed bugs home from a hotel stay.

Verified Reviewer
Original review: Sept. 5, 2017

My family and I stayed at the Comfort Suites San Diego Miramar on 09/02/ 2017. It was the worst experience ever. The weather was at 104 degrees, and the suite I was given, had an A/C that was not functioning. The maintenance person went in to fix it, but it did not work. I had asked for another room, but the hotel was over booked. They didn't have extra rooms available. We were told by maintenance, that we would get a fan, but it never came. We found out the next morning that the previous guests had stayed 2 days in the same room and were switched over to another room with a working AC.

Our room was not supplied with bath towels and I had to ask for some. The sofa bed mattress had stains on it, and so did the carpet. The next morning, we were greeted by cockroaches. One was about 2 inches long. I had to make sure I shook every item and clothing I had, so I wouldn't bring one home. On my check out, I complained about my stay. I was told that my phone number and information would be handed over to the manager. I would definitely not stay here again.

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Verified Reviewer
Original review: Aug. 13, 2017

My 3 daughters and 2 granddaughters and I rented a room for two nights. When we first got into the room, one of my daughters stepped on a piece of glass, slicing her toe open. So the desk clerk was really nice and had them come vacuum the room. Before they arrived with the vacuum, I found another piece of glass. When the man was done vacuuming, I figured that would be the end of it. But no, then we found a piece of glass under the sheet and blanket on the bed. That was a red flag - they don't change sheets after every guest. Yuck!!!

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Verified Reviewer
Original review: July 25, 2017

This was the worst experience we have EVER had at a motel; we will never stay at another Choice Hotel. The manager (I think) of the motel was a girl named Talaya. She was rude and uncaring about the fact our room was hot and after 3 hours was NOT cooling down. I asked twice to be moved to another room. After telling her I wanted her name for a review, all of a sudden we got moved to a room with working air conditioning. This girl and another girl named Sandra should not be on a welcoming desk. Not one time did either woman smile or greet us at our comings and goings. Not only that, the motel was dirty with a bad smell and cigarette butts in the hallways. A truly bad experience. NEVER again! I intend posting this review of this particular hotel everywhere I can.

Verified Reviewer Verified Buyer
Original review: July 20, 2017

Using made reservation for Comfort Suites at 2750 Fortune Circle Indianapolis. IN. Reservation made on Monday Jun 12th 3:30 pm. The reservation was to be for Thursday, June 15th. The hotel received from website reserving for Monday June 12th. With check in time of 3 pm. Got confirmation email on June 12 at 3:32 pm. At this time I noticed a serious water leak and began to work on in crawlspace. So first question, how could I have gotten from my state to this state in time for check in. Wife noticed and I called and talked with rude manager who told me it was my mistake and they have it down as a no show. I asked what proof that I made a mistake, "You got a notification from a website." How do you know it wasn't there by mistake? Didn't make any difference. Wouldn't refund money and was told they are full. So, second thing. If my mistake it is ok to take advantage. Does she teach her children that?

My wife called and talked with choicehotels and they called to get our refund or work something out and they couldn't get anywhere with manager either. After a quick search noticed a few others with similar situation with and other hotels chains in other parts of country and manager states policy is to keep the money. So my family is out, changes made to our trip for our high functioning Autistic children and had less money to spend. I will never use this website again and will never use sites or any of their sister companies again. Visa wouldn't help us, so guess we'll be switching cards, they claims there is no proof. Well neither does the hotel chain have proof that would work on court but guess companies help each other more than people. Shameful. What goes around will come around.

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Verified Reviewer
Original review: July 16, 2017

As I was about to leave the hotel, I noticed my checkbook was missing. I went to breakfast with my husband before checking out and I left my purse in the hotel room. The checkbook was there when I left, but was missing upon leaving which was about a 35 minute time span. My checkbook had $200 in cash, checks, and a credit card. I immediately reported it to the general manager and she did nothing, but try to defend her staff. I know for a fact that I was robbed! Smh... I will never stay at this hotel again! Comfort Suites 264 North Tyndall Parkway Callaway, FL 32404.

Verified Reviewer Verified Buyer
Original review: June 29, 2017

We made reservations online, unaware that the reservation could not be canceled or changed or refunded. We were supposed be staying at Comfort Suites for a closing on our home near Rainbow Springs FL. The woman we were buying our house from got sick so the closing date had to be changed and gave them plenty of notice and Comfort Suites would not take into consideration the woman sickness and would not help us at all re-schedule. They did not have any compassion at all! This company is very unpleasant to deal with and they kept our $600.00 and would not help us one bit. Never again will we use them and this is a warning to those who are considering staying there!

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Verified Reviewer Verified Buyer
Original review: June 13, 2017

Party of 4 Arrived Thursday June 8th after a 8 hr drive from Dallas TX at 3:30 pm, We rested couple hrs then hit the island to take in what the island has to offer which isn't much. The very next Morning we went to beach which we had "Exclusive Access" walk to beach from the hotel. We packed night before beverages and food to make a day of it. We spent about 3 hrs on beach while eating, snacking, drinking. Unannounced to me there Is a "Law" for NO GLASS which I did have a SIX PACK in cooler.

We were Confronted by a very rude man in a Padre Island City ordinance truck asking about 1 bottle sitting in the arm rest, keep in mind none laying on ground. He then explained himself that they are signs everywhere on island and!!! EVERY HOTEL!!! I then asked him to call his supervisor and they didn't arrive till 30 mins later. I received same info. Listen to this A UNIFORMED POLICE OFFICER told me "relax sir it's only 1 bottle. I have seen people get away with 20.00 fine in court." I then asked him to follow me to room to get my wallet. He said that wasn't needed. Just to give him my address, name, and social #. I complied only because of what officer said and my family was all packed up and standing in hot sand.

We proceeded back to hotel same exact way we came down looking for these "signs". Nowhere to be found walk way nor Comfort suites, Interior or exterior. I then asked to speak with a manager. She wasn't in. I asked Front desk guy "Hugo" questions about signs. He didn't know any information at all. I then asked when the manager would be in. He replied that he didn't know. Next morning after breakfast at hotel we went to gift shop across the street. May spent about a hour. Upon return we noticed Worker from our hotel zip tying a SIGN to the very door we first took to the beach that read "NO GLASS ANYTHING ON BEACH"... Now anyone in their right state of mind and does not need problems like 500.00 tickets correct?

I asked him how long since they didn't have the sign or was it new? He said sign has not been there for week.. So I finally spoke with manager. A female Hispanic that was beyond rude not helpful at all. I simply asked about their sign policy she cut me off and said there is no policy and its courteous from Comfort Suites to customers.. Ok so a customer that just paid 1100.00 for 4 days or any customer is not important to you? She replied that they are not responsible and said they could not in any way discount anything for the troubles of a PAYING customer. I then asked for corporate office info and ended the conversation with her... Buyer beware. Very rude staff, Stale faces, Incoherent, Overpriced, Pool is very very small. I am going higher up even if I need to contact news agency. I have videos and pics on bridges, roads, hotels.

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Verified Reviewer Verified Buyer
Original review: Dec. 29, 2016

After traveling 9 hours in my car, my sister and I arrived at Comfort Suites in Nacogdoches, Texas at 3:12 pm on December 24, 2016. It was so hot in the lobby and hallway I almost lost my breath. We checked in and went to the room and left to go celebrate Christmas Eve with my son and his family. After returning back to the hotel later that evening, we went to our room and proceeded to get ready for bed. I had my pj's on and made the bed down to see a dark stain on the bottom sheet. I picked it up to examine it to see what it was, but it disappeared. I let go of it and the stain appeared again, so I raised the bottom sheet to look and the mattress pad and there was blood on it. It was the most disgusting thing I have ever seen in my life. I immediately called the front desk and the guy told me that he could me us to another room. I took him up on his offer, even though I was so very tired and frustrated.

He gave us another room on the same floor and I looked it over good, I thought. We went to bed and the next morning (Christmas Day) we noticed that the ceiling had ladybugs on it. When we left to go back to my son's house on Christmas Day, I stopped by the front desk and told the clerk about the ladybug and he said he could move us to yet another room. I didn't take him up on that offer because I didn't feel that the ladybugs would pose a threat to us. I ask to speak to the manager, Renee **, but he told me that she wasn't in yet. That was at 10 am. That night when we arrived back, I stopped by the front desk again and ask to speak to the manager. The clerk told me that she wasn't there, but would be there the next morning.

The next morning, Monday, 12/26, I went to the front desk on my way out again and ask for the manager. The clerk told me she wasn't there, but would be there later that day. That night when we arrived back, I ask to speak to the manager again, but she wasn't there but would be there the next morning. The next morning (Tuesday, Dec.27) was when we were to check out. I went to check out and ask to speak to the manager, but she told me that she wasn't there, so I left a message for her to call me back. The clerk assured me that the manager would call me that day, but she didn't.

I called again today and the clerk told me that she wasn't in, but that she did give her my message and would give her my message again. All I wanted to do is to let her know about the problems I had and to possibly have a discount for my 3 night stay. I told the clerk that I will never stay with that chain again. Oh, I went on their website to write my review, but it is impossible to get to it.

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Verified Reviewer Verified Buyer
Original review: Nov. 26, 2016

Stayed on Nov 22 until Nov 24. We accidentally left a bag Louis Vuitton bag worth $5.500 brand new and lots of jewelry 18K gold worth $700.00. I went to the hotel the next day, when I found out we left the bag on the floor after we dragging 3 luggage down and 5 coats and lots of shoes. And my BF said "Did bring the brown bag?" I said "We forgot." I call again and again the hotel sometimes I go in person asking the front desk, they no found. It's so sad for dishonest answer. I went to the police department to report. I hope I will get it back. My sentimental value. My bangles bracelet 18k 7 are white gold 18k, 7 are yellow gold 18k. I'm so helpless and I know I did check properly the room before we left in hurry for thanksgiving. I need your help please. Thank you for your time.

Verified Buyer
Original review: Sept. 27, 2016

I want to provide the details of the horrible customer service experience my three sisters and I had at Comfort Suites Historic District in Savannah, Georgia during September 23-25, 2016. For the sake of brevity, I will enumerate each issue that we experienced.

1. The hotel reservation staff member initially did not honor the rates I was given when I booked via I was told that I had to prove to her the rates when I booked per Expedia. When I asked to speak to the "acting manager", he upheld the clerks actions, by saying that he's had trouble with Expedia and that they've asked many guests to show their reservation letters to prove their rates.

2. I discovered that my checking account was charged in error twice after check-in.

3. The room was not cleaned properly; upon entering the room, on the headboard of the bed were multiple finger prints.

4. There was only one shuttle bus. On Friday night we called twice over a span of 20-minute intervals requesting a pick-up to return to the hotel room. We were never picked up, we ended up walking 4-5 blocks back to the hotel.

5. While sitting in the hot tub all of 2 minutes, noticed a ring of dirt around the whole of the tub.

6. Our key cards kept malfunctioning. When we asked to have them recoded, in essence we were scolded and told "you need to make sure that you don't have the card by your cell phone, credit cards."

7. On the last night of our stay, I realized that my card had now been charged four times inappropriately. When asked for an explanation of this matter by the acting manager, she replied "ma'am I can't tell you what happened". She never attempted to resolve this matter or promise to follow-up to find out the cause of the error.

8. Spoke to the acting general manager regarding being asked to prove my room rate, to which he began to tell me that asking for proof of the rate was something they asked many customers to do; and went on to say that reservations are only to hold the room, not the rate.

9. When I attempted to contact the hotel's customer service to complain, was left on hold for a total of 30 minutes and no one ever came to the line.

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Verified Reviewer Verified Buyer
Original review: June 16, 2016

It's simple. I paid cash for 2 of the 3 nights, the hotel hit my card two and refunded only one. The phone and a/c didn't work, reported to the front desk no action taken. The manager apologized about the billing but didn't resolve issue totally. There were roaches in the room also reported, no action taken. This is typical of hotels that are franchises, the owner don't care about their reputation and always have issues with billing. Beware what you give for payment, if there are issues don't expect to be resolved. Please write any and all complaints against this business in all social media.

Verified Reviewer Verified Buyer
Original review: April 9, 2016

Stayed at hotel Nov. 6 & 7, 2015. At checkout on Nov. 8 I paid cash for the entire stay. The debit card I used to secure the reservation was charged twice on Nov. 6 & credited once on Nov. 10. The manager is never there & will not return my calls. I've written emails & letters with no response. I've had bank dispute center working on getting a refund. The manager tells them I received a refund. He seems to overlook the fact that I was charged twice. They informed me last week they are giving up & I need to continue the pursuit myself. I contacted the Choice Hotel's customer relations. I received an email yesterday stating too much time has passed for them to do anything.

Original review: April 8, 2016

I made a reservation but I didn't get a chance to make it to the hotel. But they still charged me a full price of 137.00 plus changes. Or any price at all. And I don't think it's fair. I want my money back. I didn't give the hotel permission to take money from my account. So you know what! Your company suck and unfair. I want my money back. You really suck. I want my money back!!!

Original review: March 21, 2016

We booked a room online for the Comfort Suites/Inn in Pelham, AL. The hotel stunk and the halls had trash and were dirty as we made our way to our room. The room was filthy and didn't seem to have been cleaned from the previous guest. We went down and asked for a refund. The clerk refused saying we would have to go through the online number since we booked online.

The online number said they needed an okay from her to refund our money. She refused to talk to them unless they called her directly. I asked her to write her name down for me as I was going to report her for her rude attitude. She refused telling me that's why she wears a name tag. Her name tag said Keisha. She told me if I called in, all they would tell me is that she is one of their best. She was rude and very condescending. When the online service called her, she repeated her name as LaKeisha. The online service was very nice to deal with, but Keisha told us they were 3rd party.

After coming home, I read reviews that several people have reported filth and bed bugs on this location. I'm thanking my lucky stars that we were able to stay awake to travel further down the road to find a clean and courteous place to stay. I'm not sure which I would give a lower rating to, the filthy room or the rude clerk. Equally disgusting.

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Verified Reviewer
Original review: March 12, 2016

Had two rooms at this hotel. After checkout we were charged $162 for smoking in the rooms WHICH WE ABSOLUTELY DID NOT!!! Every front desk employee saw our party EXIT the building and smoke outside NUMEROUS times. Just because there was remnants of cigarettes and cigars in the room, not ONE was lit in the room. If we took the time to exit the building and smoke outside EVERY TIME, why on earth would we smoke in the room? So I take it, because we were a group of ** males. You are RACIST and ASSUMED we smoked in the room. Check the security video as you watch us exit the building each and every time to smoke. So unless you want to be ROBBED by this hotel and treated like 2nd class citizens that think they can get over on you. Do NOT stay here especially if you are **.

Verified Reviewer
Original review: March 6, 2016

Well, last two times I used Comfort Suites for staying because there is indoor pool for our kids. When we arrived one in Elkhart, IN, there were two ladies who wears regular t-shirts and there is no professionalism. There were kids with swimsuits running hallway. She told us "There are lots of kids in the pool, if your kids wants to use pool, they can go after 10 pm..." Which the pool is open from 6 am to 10 pm. When we came back from dinner at 9 pm, there were still many same kids were in the pool, so we decided to go in early next morning. We woke up at 7 am and went down to eat breakfast, there was no front desk clerk. Their orange juice was watered down which was absolutely no taste. Horrible. Their coffee was watered down and taste horrible. Donuts was still in plastic package and melted icing. Then, there were bunch of kids and several parents came down. These were the kids in the pool night before.

We noticed a lady who is holding a baby and trying to getting food with these group. It looks like they are her friend. But we find out she was working at front desk... But she was getting breakfast with friend. We went back to our room and we asked the pool is opened which is supposed to be opened at 6 am. The lady answer the phone and she said "No pool this morning because there were too many kids were in the pool last night, it did not get cleaned." Our kids were so disappointed. Our 7 year old daughter said, "They should have cleaned during night. So other kids could use it at 6 am" which it said in the hotel room. We decided to leave. When we returned the key, that lady saw us but she was busy eating and holding her baby and didn't even come get keys or nothing... It was terrible experience and I do not recommend to stay this Comfort Suites to anyone. There is no professionalism and no class at this hotel.

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Verified Buyer
Original review: Feb. 7, 2016

Overnight stay at Comfort Suites - St. Joseph, MO. I would "never" suggest to anyone to stay here. We arrived after 8 pm and got a room (it was fine). During the night the motel rented the room next to us. We could literally hear word for word of the conversation of the people next door and when they did go to bed they snored!! It kept us awake all night! I mentioned it to the checkout person when we left. Don't stay here - we will never again.

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Verified Reviewer Verified Buyer
Original review: Nov. 29, 2015

I am in my seventies, have chronic bronchitis, cannot be around smoke and was very sick when this occurred. Without a refund of any kind, actually adding another $150 for a smoking fine, a hotel manager called police to have us thrown out on the coldest day, while listening to my heavy cough. My son denies he smoked in the bathroom, but manager did have picture of what looked like a butt and dust or what he said was ashes around sink. I said I would talk to my son, but manager called police and had them throw us out. I had to go to an emergency doctor for medication and it cost over six hundred more to get an early plane and stay overnight at an airport hotel waiting for our new flight home. I have been a guest at Choice Hotels since the eighties, nothing ever happened. I was never treated so badly in my life. I had to follow up at hospital back home. I would not throw a dog out in Denver on this incredibly cold day.

Verified Reviewer
Original review: Nov. 9, 2015

Comfort Suites in Monroeville, PA made a mistake with our reservation. We booked for two nights Friday and Saturday night. Upon our return to the hotel on Saturday evening, we were told that we had to vacate the room as they had booked our room to someone else. We asked to speak with a manager by phone, but she refused to take our call and told the desk clerk that the GM would deal with us on Monday morning. However, we were leaving on Sunday to go home. We were 350 miles from home at 11:00 pm on Saturday night without a room. Our problem did not seem to concern the desk clerk or GM that they were throwing out two senior citizens.

We returned to our room not knowing what to do, but shortly thereafter two policemen were at our door demanding that we leave immediately or place us under arrest and spend the night in the county jail. Very disappointed in the manner in which Comfort Suites deals with their guests, and completely shocked that the General Manager, when called by phone, flat-out refused to assist us in this terrible situation. Let this be a warning to anyone who considers booking at Comfort Suites.

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Verified Reviewer Verified Buyer
Original review: Nov. 8, 2015

I'm staying at a Comfort Suites hotel in North Bergen, NJ on 1200 Tonnelle Ave. I check out in the morning and 9 am cannot come fast enough. Let me start with check in. I presented my organization credit card authorization form. I gave it to the desk clerk who said she needed to resubmit our credit card (even though our director of operations got the card authorized days earlier and hotel cards are not charged until the end of the stay). 10 seconds later, she said the organization card was declined. I asked to review the form and found that she had a form that belonged to someone else. When I brought this to her attention, she didn't apologize, instead she asked me why I gave her this form. I had no idea who was listed on that form and knew I never had that form in my possession. And again, our card was authorized and the money was cleared.

We check in and everything is fine until morning. One of my teens, all here for a youth leadership conference in Manhattan, went downstairs for breakfast. She was joined by two more of her peers a short time later. She and her peers were questioned by two staff members who needed to verify that they were guests of the hotel. By the time they finished questioning them, one of the teens was so upset, she decided not to eat. What added to their insult was the group of white teens who drew no attention from staff and were not questioned. They came back to the room and told me about the incident, but when I went downstairs, I could not find the staff person(s) and I saw no one at the front desk.

After returning to the hotel at 1145 pm last night, while walking towards the elevator, a front desk staff person questioned all of us about our group and asked if we were actually guests of the hotel. I responded explaining that we had been here since Friday afternoon. I took the teens to the room and returned to the front desk to ask why my party continues to get questioned about our status as guests. He proceeded to give an extremely weak excuse saying Comfort Suites age cut off for children is 12. He also said he felt it was a fire hazard having all of us in one room (even though the room advertises that it sleeps up to 8 people).

He went on to explain how NY law prohibits that many people in one room and if he were at the desk at check in, he would have said something. I explained how we booked on Expedia and Comfort Suites has an child age drop box that goes up age 17 AND the room was advertised as a suite for up to 8 people. He stuttered saying he would need to look into this and gave a very weak apology.

Basically, it's clear we were treated unfairly because we are black! I am careful not to make this claim too quickly because it's important to examine all factors that contribute to an incident but, in this case, I can say with certainty, this had everything to do with race. I leave this hotel this morning with an extremely bad taste in my mouth. I am hurt, humiliated, and feel staying here was a huge mistake. My rating: 1 star... F for failure. With many regrets.

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Original review: Nov. 6, 2015

Comfort Inn Suites 6224 Torok Circle, Huntsville, AL The 1 star is only because the person at the front desk was courteous. I checked in on 21 Oct 2015 and checked out on 22 October. I saw small bumps on my face. The morning of 23 October there were more bumps that appeared in my hair, neck chest and under arm. I also have a small hole on the side of my nose, under my right breast area from the scabs from the mites. I called the manager and she told me her name was **. I explained in detail what was on my body as a result of the stay the night before. She immediately dismissed my accusation. I also recorded her saying that the sheets and pillows from each room are washed and cleaned every day.

I told her that the bumps that I have on my body aren't normal asked her to think of it as if she had a mom or sister that stayed at a hotel and then the next morning they had bumps on the body. She said that she was call the commercial Cooks pest control and have them come and look at the room. Several hours later I received a phone message that they inspected the room and found nothing. However, I actually called the place myself to see if anyone was called to the facility to check and I was told no. This means ** lied to me. I had to go to the emergency room due to the amount of bumps on my neck, face and chest area. The medicine costs over 100.

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Verified Buyer
Original review: Oct. 6, 2015

Account: **. Room #311. We stayed Oct. 1 thru Oct. 3 at Comfort Suites (TN376) in Pigeon Forge, Tennessee. When we arrived, we discovered stink bugs in the room. The receptionist came up with a vacuum cleaner and removed part of them. After he left, I had to kill approximately 10-20 more. I was told the whole hotel had them. Our knob on the bathtub was loose. You could hardly adjust the temperature for your shower.

A remodeling had been done and the bath door opened outward instead of inward. When open, you could not open the closet door. They were in too close proximity and kept hitting. The closet was a small one and if I had brought a large suitcase, it would not have fit in the closet. The small suitcase I had brought kept hitting the sliding door and I had to move it so I could open the door. VERY FRUSTRATING! This was one of the worst stays at a Comfort Suites hotel I have ever had!!! This does not reflect on the receptionists at the front desk. I had no problem with either one of them. They offered assistance every time I asked for help.

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Verified Reviewer Verified Buyer
Original review: Sept. 11, 2015

I had reservations for 9/4, 5. When I called on 9/3 to cancel both days I was told I would be charged in full for both days because of a 48 hr notification policy. Then I tried to just cancel the second day. I would still be charged for both days. Tried calling corporate and got nowhere there either.

Original review: Sept. 2, 2015

Checking out a room to see if it was suitable for my wife who is handicapped, left card and ID at desk, room was not as they described so I told them no thank you and went to another motel. Later found a charge for $234.13 on my debit card. Called them back and got a long nonsense answer. Manager has never called back. Have notified my bank and they will attempt to remedy problem. People should not have to go through this. This is a charge I never approved of and never signed... This was at the Comfort Suites on Mira Mesa in San Diego, CA.

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Verified Reviewer Verified Buyer
Original review: Aug. 27, 2015

We were staying in Pigeon Forge, Comfort Inn Suite at Dollywood, Ln. We decided to upgrade our room and on the first day that we had came back to the room at 4pm, my room had not been even touched, except the dirty towels have been removed. I had to go find the cleaning guy to come clean my room as the room was still left like it was when we left. He just seemed like he did not care. He placed the towels in an unprofessional manner under the sink and I had to remind him to leave the shampoo and other toiletries in the room as that is what we used. I also had to remind him of the trash cans. He never wiped down anything and just was in a hurry to go home.

The next day he did come in but the bed was just thrown together and he had not even placed the towels again under the sink as we had none. The bed had just been thrown back together with no professional bed making skills noted. I went to the desk and complained and we got nothing but an "I am sorry". The manager stated that she would come up and make my bed and clean my room. I told her I did not want that as that employee should be shown how to do the rooms right and or be terminated. I also had to place the toilet paper on the roll as it was empty also. Because of the crappy service my wife and I left a day earlier to go somewhere else that really cared about the paying customer. We will not be going back to stay at any of their locations as we were not happy!

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Original review: Aug. 21, 2015

Returned to our room from a day at the park and it was freezing. Turned heat on to get the chill out and it didn't work. Mom recently ill with pneumonia and had surgery so called to ask for help. Guy came up and confirmed it was broken. Said get back if another room available. Never returned or called. Went down an hour later and we're rudely told no heater or other rooms or other available hotels in the area. Paid a great deal to be treated rudely and sleep uncomfortably.

Verified Reviewer Verified Buyer
Original review: Aug. 19, 2015

The room we were rented was dirty -- black lint or something blowing from the A/C. The lamp shades were torn & one having fallen down the lamp center. The tub (shower) took over an hour to drain, the bathroom door did not close, the area around the tub was moldy appearing & the ceiling above the tub showed water damage. We checked in at 1:09am & out at 7:10am & were charged $118.80. When I mentioned all of this at check out, the clerk claimed not to know about these problems.

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Comfort Suites

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