Comfort Suites Reviews

Grand Rapids South Mi. We booked a king size room. Our sink drain would not work, told we had to wait until next day to get it fixed. They never came to fix it. TV would not work, it would show a guide but wouldn't let us choose a channel. We asked if we could have maintenance fix it as we were staying multiple nights. TV was never fixed even though we asked daily to get it fixed. We asked to have room freshened up each day (fresh towels and garbage emptied). We asked both front desk and housekeeping on our floor. Not once was our garbage emptied or towels given to us. We had to go down for towels daily. They would not have someone run some up to us.

My family stayed here the night before our cruise, and it was one of the most unsafe hotel experiences I’ve ever had. Before arriving, I called twice to confirm our reservation and was assured everything was fine. Our flight landed around 1:30 a.m., but while riding the hotel shuttle, we were told they didn’t actually have a room because they had overbooked due to a natural disaster. My family, including my minor children, waited in the lobby until nearly 3:00 a.m. while staff scrambled to find and clean a room. We were first given keys to Room 325, then 15 minutes later those were taken back and replaced with keys to Room 327. The next morning, around 10:00 a.m., while I was completely undressed in my room, a male hotel employee unlocked the door and walked in. We both screamed, and he immediately shut the door.

Booked a double room for 3 nights and notified management that we would be late due to a flight delay. When we arrived, our room was occupied. She took us to 2 other options before they found rooms across from each other. Went to our conference the next day and returned to dirty, unattended rooms with our purchase for the day - about $1000. The next day went to the conference to return for find our rooms clean and emptied of all of our belongings, including the purchases. Went to desk and clerk said she would notify the manager, who took about 2 hours to come down, and she lived on site.

We had a late-night check-in to the Comfort Suite at Woodstock, GA on 6/6/2026 after our arrival at the Atlanta airport. Upon entering our room, we immediately made the obvious observation that the room was FILTHY--with visible dirt and debris scattered throughout the floor, as though it had not been vacuumed in a long time. So I went to the front desk and informed the agent of this problem, who noted in the room record for room to be correctly and thoroughly cleaned the next day. This problem became a crisis because our Pomeranian service animal consumed some of the debris on the floor of the room when we entered it, and it made her very ILL later that night-- vomiting some of what was consumed from the filthy floor. So the next morning I went to the hotel across the street and got a room there for the week that we planned to stay at Woodstock, GA.

The room had a mildew smell to it. There was not enough lighting. The carpet near the air conditioner was wet. The ironing board collapsed when I tried to set it up. The pictures in the bathroom were coming apart. And to require $100 deposit for incidentals is a bit much. The room wasn’t even that much. The clerk was trying to charge me for a late check out and I’m a choice rewards member. She said she didn’t see that I was but all of a sudden saw it when I pulled it up on my phone. And I asked for a receipt to be emailed to me and I have not received it yet.

Room itself was clean and kept. Once I entered the shower, it was a different case. I actually wore my pool shoes in the shower, and many hairs in 3 different places gave me the ick. For what I paid, I expect a clean tub. Comfort Suites/Clarion - what happened? You used to be great and now I feel I can get better elsewhere.

The customer service when I arrive from start to finish and even trying to speak to a manager was horrible. Then they charge 2 different cards and end up charging the wrong card. I know mistakes happen but they should not happen when dealing with money. We also call the front desk to reserve a shuttle, they took all my information, told us to be downstairs at a certain time, we get downstairs and then the man at the front is looking at us like we crazy and insisting they do not offer shuttle. Mind you the front desk lady took our information. Took me 4 days to speak to a manager. Dora did not make me feel better or offer anything to make it better. Worst experience when dealing with the people who work at this location.

Stayed here for a few nights and staff at night had no knowledge of my room. I drove 14 hours away and gave me a dirty room. Then staff tried to charge my card 8 times and had fraud department call me because it was excessive swipes on my card. Over charged my card $80 plus dollars. Couldn’t get sleep because banging all night long next door. Poor quality hotel and will never do business again with this hotel.

Rude desk clerk and manager. Avoid this backwoods mess and book elsewhere. These unprofessionals would not honor a paid reservation and turned me away without a room after I provided proof of a paid reservation.

The manager at Comfort Inn and Suites SW Shreveport refused to give us a room with two beds like we paid for with Priceline. Priceline called her and she still refused. I've spent two hours so far and it's still not resolved. My crew is sitting at the hotel just waiting for two hours to get in the room. Priceline verified we paid for two beds.