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I will never stay in this hotel again. The heat did not work but blew out cold air constantly. There was not working exhaust in the bathroom. The breakfast was the worst I have ever tasted. The TV offered a feeds that did not fit the screens. We could only see part of the words on the bottom of the picture.
Love that they are dog friendly. But they should give quality treats to the dogs instead of Ol' Roy. This brand is low quality & always recalled. The sheets don't get washed everyday. Hair dryer didn't work. Glad I brought mine. The room we were in looked like there may have been a camera in the bathroom, a hole was cut all around the overhead light, and one in the smoke alarm. This disturbed me. I do hope you check these out & make our stay as private as possible!
Avoid this hotel if at all possible. The room was extremely dirty - sheets stained, shower rusty, and overall dated. The check-in process was pleasant and the lady at the front desk was kind and helpful. However, based on the condition of the room I would not recommend that anyone stay here. The general manager requested I contact him via email after I left a review on Google and TripAdvisor to which I did and received no reply. I have never been somewhere so filthy!
Stay Away from Comfort Suites in Lawton Oklahoma. Upon Checking in to our room, we noticed the sofa in the room was broken and sits leaning to one side, the Microwave is broken and leaning to one side, the toilet runs all the time, the walls in the bathroom are nasty and need maint. The shower is dirty, and housekeeping refused to clean, there is mold and such growing in the bathroom, and the shower has never been cleaned in a very very long time. OMG. Try to get clean towels. I got to the point, I checked out 2 days early, just because they refuse to clean the bathroom, and repair the furniture or the running toilet. This place is a total rip off joint, and the bad thing is they refuse to keep the rooms in the proper condition to rent to people.
Stay away from the breakfast buffet, it's dirty, cold nasty eggs and over grease bacon, that's sitting in grease, with spilled food all over the food area, and never cleaned. I have pictures of everything, and will be contacting the inspector to check this place, and FT Sill, since they get a lot of military staying there, that may change after the pictures I am going to send Fort Sill that allow folks to stay there with this piss poor cleaning and rip off service.
I stayed in the Comfort Suites Inn in Allentown for 3 hours and it was the worst 3 hours of my life. I have been in car accidents and the US Armed Forces but this 3 hours in this deplorable hotel was beyond bad. I wasn't even awake. I slept because I wasn't feeling well and I was in the room of a friend, who was staying there for a 2 day stay. I feel asleep on the pull out sofa bed and awoke to bites on my body. I saw the Dr the next day and he told me I had bug bites. I notified the hotel management and was hung up on. After calling back, the GM of this rank hotel, a Mr. **, cursed at me and told me what a fine hotel he had and this was after I told him of my experience. He outright lied to me. He told me that after receiving the complaint from corporate, who I called first, he had the room completely emptied and the professional bug people come in and debug the room. What a lie.
A friend works there and told me that none of this happened. I then called the owner of this hotel, Joshi Hotel Group, a few days later and the person who answered was a man who identified himself as Victor. He sounded polite and listened and told me to call back in a few days after he discussed the problem with his boss. A few days later the phone number is disconnected. What a bunch of losers these people are. They pretend to help but the only thing they do is cover their tracks and lie to customers. I suggest no one gets a room in this stank hole of fungus hotel EVER. When the supervisors curse and lie to customers, it's easy to figure out what else goes on in this stank place. I tried to handle this in a professional manner but they wanted to handle this like a bunch of kids playing in mud. Further reviews to come on this rat hole of a hotel and the hotel group bums that owns it.
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Arrived at 3 pm and room was warm; turned on air conditioning and left. Returned and found out at 11 at night that the air conditioning may or may not sound like it was running, but it was not cold (or even cool) air. Phone didn't work, so I had to go down to the front desk. Unfortunately for us, there were no rooms to change to with 2 queen beds. They informed us that our choice (this is a hotel with Choice Hotels) was to leave without charge or stay in a 77-degree room with full charge.
They suggested opening the blinds, closing the blinds, turning the fan from on to auto, and they would 'leave a note' for the morning people. There was no empathy and their sincerity for sympathy was delivered as a well-rehearsed (obviously repeated often) "I'm sorry, but there is nothing I have the ability to do for you". $100+ night stay and the outside Florida temperature is 76 degrees but Comfort Suites is happy to welcome you with a 77-degree room. Carpet was worn in areas.
Awesome Stay, June 2018. This hotel is extremely friendly and clean. Very comfortable rooms, quiet atmosphere, you won't hear trucks rumbling by, and the staff is very friendly, professional, and helpful. The cleaning staff is tops, the rooms are very clean, and daily maintenance if spot on. Breakfast is yummy, and always perfect. The location is great, I had to come for business for DAU, only 10 minutes away, and right across from the Air Force National Museum. Several eateries nearby, and shopping within minutes. No traffic, quiet, clean and friendly, what more could you want in a stay. I would definitely stay here again, and recommend to anyone coming to Wright Patterson. I would give 10 stars if they would let me.
These people are crooks!!! Made reservations at a Comfort Suites 131 Big John Rd 29906 near Parris Island to see my daughter graduate but she was injured and got delayed. The website said no cancellations or refunds but $125 will be charged to your card the day after your check in day if you don't check in... Ok that's fine. But I wake up the next morning and they took the full balance of our stay. We call corporate and they tell us they will refund us the 256. Ok great. It will take 5-7 days. Fine. 9 days later nothing... we call... "Oh we can't refund the money..." What? After arguing with Choice Hotels corporate they will refund us and will take another 5-7 days. So, an hour after hanging up with them they take another $86.05 out of our account for a hold deposit for damages on a room we never stayed in... that's fraud!!! Stay away from this company!!!
Great place and friendly service. Close to town approx 2 miles. They have hot breakfast in mornings, swimming pool, hot tub and fitness center. Secure rooms pass key to enter, and easy to get in and out of. Loved our stay at the one in French Lick Indiana and will go back this summer!
I stayed at hotel for two months while working at hotel next door. While I was there I ordered a cell phone to be delivered to hotel. I received phone. On August 29 I ordered another cell. The shipping address was still Comfort Suites. I live in Arizona so the phone was sent to Fort Worth. I called the Comfort Suites in Fort Worth Texas and talked to the manager. He told me he had the package there. I told him I would send a postage paid and addressed to me package to put the cell phone in and send it to me. He agreed. I sent the postage paid to the hotel. I waited 4 days. I called the front desk talked to lady at desk. She told me she had postage paid envelope with my address on it and also the package with my cell phone there in front of her. I asked if she could put the phone in the envelope and send it to me. She said she would do that. I received an empty envelope in the mail.
I called the Manager and told him I have an empty envelope. He told me he was not sure how that happened but he still had the original package with the cell phone and he would send that to me. He would take care of this himself. He wrote down my address and told me it will be sent! A week went by - no phone! I called him back. He told me the lady had sent me the phone in the envelope I had sent. That was a LIE. He had told me he had the package when I called and told him of the empty envelope. I am checking records with USPO. They have records of weight of package sent to me. It was empty. I will press all charges against Comfort Suites, the manager, all involved.
Comfort Suites 901 Dick Rd Buffalo NY - My husband and I stayed at this hotel from 9-14 - 9/17 2017. We requested double beds. We had a 16yr old with us. Guess what -- we got a king bed with a let out couch. We complained but no double rooms were available that night. The next day our room was changed for an additional $40. We broke out in a lot of bumps that changed to whelps. ALL OF US. We are now itching with BED BUG BITES. Please Beware. The bed bugs with get you. We left our clothes in the garage the night we returned home and then straight to the washer. Who wants to bring bed bugs home from a hotel stay.
My family and I stayed at the Comfort Suites San Diego Miramar on 09/02/ 2017. It was the worst experience ever. The weather was at 104 degrees, and the suite I was given, had an A/C that was not functioning. The maintenance person went in to fix it, but it did not work. I had asked for another room, but the hotel was over booked. They didn't have extra rooms available. We were told by maintenance, that we would get a fan, but it never came. We found out the next morning that the previous guests had stayed 2 days in the same room and were switched over to another room with a working AC.
Our room was not supplied with bath towels and I had to ask for some. The sofa bed mattress had stains on it, and so did the carpet. The next morning, we were greeted by cockroaches. One was about 2 inches long. I had to make sure I shook every item and clothing I had, so I wouldn't bring one home. On my check out, I complained about my stay. I was told that my phone number and information would be handed over to the manager. I would definitely not stay here again.
My 3 daughters and 2 granddaughters and I rented a room for two nights. When we first got into the room, one of my daughters stepped on a piece of glass, slicing her toe open. So the desk clerk was really nice and had them come vacuum the room. Before they arrived with the vacuum, I found another piece of glass. When the man was done vacuuming, I figured that would be the end of it. But no, then we found a piece of glass under the sheet and blanket on the bed. That was a red flag - they don't change sheets after every guest. Yuck!!!
This was the worst experience we have EVER had at a motel; we will never stay at another Choice Hotel. The manager (I think) of the motel was a girl named Talaya. She was rude and uncaring about the fact our room was hot and after 3 hours was NOT cooling down. I asked twice to be moved to another room. After telling her I wanted her name for a review, all of a sudden we got moved to a room with working air conditioning. This girl and another girl named Sandra should not be on a welcoming desk. Not one time did either woman smile or greet us at our comings and goings. Not only that, the motel was dirty with a bad smell and cigarette butts in the hallways. A truly bad experience. NEVER again! I intend posting this review of this particular hotel everywhere I can.
Using Choicehotels.com made reservation for Comfort Suites at 2750 Fortune Circle Indianapolis. IN. Reservation made on Monday Jun 12th 3:30 pm. The reservation was to be for Thursday, June 15th. The hotel received from website reserving for Monday June 12th. With check in time of 3 pm. Got confirmation email on June 12 at 3:32 pm. At this time I noticed a serious water leak and began to work on in crawlspace. So first question, how could I have gotten from my state to this state in time for check in. Wife noticed and I called and talked with rude manager who told me it was my mistake and they have it down as a no show. I asked what proof that I made a mistake, "You got a notification from a website." How do you know it wasn't there by mistake? Didn't make any difference. Wouldn't refund money and was told they are full. So, second thing. If my mistake it is ok to take advantage. Does she teach her children that?
My wife called and talked with choicehotels and they called to get our refund or work something out and they couldn't get anywhere with manager either. After a quick search noticed a few others with similar situation with choicehotels.com and other hotels chains in other parts of country and manager states policy is to keep the money. So my family is out, changes made to our trip for our high functioning Autistic children and had less money to spend. I will never use this website again and will never use sites or any of their sister companies again. Visa wouldn't help us, so guess we'll be switching cards, they claims there is no proof. Well neither does the hotel chain have proof that would work on court but guess companies help each other more than people. Shameful. What goes around will come around.
As I was about to leave the hotel, I noticed my checkbook was missing. I went to breakfast with my husband before checking out and I left my purse in the hotel room. The checkbook was there when I left, but was missing upon leaving which was about a 35 minute time span. My checkbook had $200 in cash, checks, and a credit card. I immediately reported it to the general manager and she did nothing, but try to defend her staff. I know for a fact that I was robbed! Smh... I will never stay at this hotel again! Comfort Suites 264 North Tyndall Parkway Callaway, FL 32404.
We made reservations online, unaware that the reservation could not be canceled or changed or refunded. We were supposed be staying at Comfort Suites for a closing on our home near Rainbow Springs FL. The woman we were buying our house from got sick so the closing date had to be changed and gave them plenty of notice and Comfort Suites would not take into consideration the woman sickness and would not help us at all re-schedule. They did not have any compassion at all! This company is very unpleasant to deal with and they kept our $600.00 and would not help us one bit. Never again will we use them and this is a warning to those who are considering staying there!
Party of 4 Arrived Thursday June 8th after a 8 hr drive from Dallas TX at 3:30 pm, We rested couple hrs then hit the island to take in what the island has to offer which isn't much. The very next Morning we went to beach which we had "Exclusive Access" walk to beach from the hotel. We packed night before beverages and food to make a day of it. We spent about 3 hrs on beach while eating, snacking, drinking. Unannounced to me there Is a "Law" for NO GLASS which I did have a SIX PACK in cooler.
We were Confronted by a very rude man in a Padre Island City ordinance truck asking about 1 bottle sitting in the arm rest, keep in mind none laying on ground. He then explained himself that they are signs everywhere on island and!!! EVERY HOTEL!!! I then asked him to call his supervisor and they didn't arrive till 30 mins later. I received same info. Listen to this A UNIFORMED POLICE OFFICER told me "relax sir it's only 1 bottle. I have seen people get away with 20.00 fine in court." I then asked him to follow me to room to get my wallet. He said that wasn't needed. Just to give him my address, name, and social #. I complied only because of what officer said and my family was all packed up and standing in hot sand.
We proceeded back to hotel same exact way we came down looking for these "signs". Nowhere to be found walk way nor Comfort suites, Interior or exterior. I then asked to speak with a manager. She wasn't in. I asked Front desk guy "Hugo" questions about signs. He didn't know any information at all. I then asked when the manager would be in. He replied that he didn't know. Next morning after breakfast at hotel we went to gift shop across the street. May spent about a hour. Upon return we noticed Worker from our hotel zip tying a SIGN to the very door we first took to the beach that read "NO GLASS ANYTHING ON BEACH"... Now anyone in their right state of mind and does not need problems like 500.00 tickets correct?
I asked him how long since they didn't have the sign or was it new? He said sign has not been there for week.. So I finally spoke with manager. A female Hispanic that was beyond rude not helpful at all. I simply asked about their sign policy she cut me off and said there is no policy and its courteous from Comfort Suites to customers.. Ok so a customer that just paid 1100.00 for 4 days or any customer is not important to you? She replied that they are not responsible and said they could not in any way discount anything for the troubles of a PAYING customer. I then asked for corporate office info and ended the conversation with her... Buyer beware. Very rude staff, Stale faces, Incoherent, Overpriced, Pool is very very small. I am going higher up even if I need to contact news agency. I have videos and pics on bridges, roads, hotels.
After traveling 9 hours in my car, my sister and I arrived at Comfort Suites in Nacogdoches, Texas at 3:12 pm on December 24, 2016. It was so hot in the lobby and hallway I almost lost my breath. We checked in and went to the room and left to go celebrate Christmas Eve with my son and his family. After returning back to the hotel later that evening, we went to our room and proceeded to get ready for bed. I had my pj's on and made the bed down to see a dark stain on the bottom sheet. I picked it up to examine it to see what it was, but it disappeared. I let go of it and the stain appeared again, so I raised the bottom sheet to look and the mattress pad and there was blood on it. It was the most disgusting thing I have ever seen in my life. I immediately called the front desk and the guy told me that he could me us to another room. I took him up on his offer, even though I was so very tired and frustrated.
He gave us another room on the same floor and I looked it over good, I thought. We went to bed and the next morning (Christmas Day) we noticed that the ceiling had ladybugs on it. When we left to go back to my son's house on Christmas Day, I stopped by the front desk and told the clerk about the ladybug and he said he could move us to yet another room. I didn't take him up on that offer because I didn't feel that the ladybugs would pose a threat to us. I ask to speak to the manager, Renee **, but he told me that she wasn't in yet. That was at 10 am. That night when we arrived back, I stopped by the front desk again and ask to speak to the manager. The clerk told me that she wasn't there, but would be there the next morning.
The next morning, Monday, 12/26, I went to the front desk on my way out again and ask for the manager. The clerk told me she wasn't there, but would be there later that day. That night when we arrived back, I ask to speak to the manager again, but she wasn't there but would be there the next morning. The next morning (Tuesday, Dec.27) was when we were to check out. I went to check out and ask to speak to the manager, but she told me that she wasn't there, so I left a message for her to call me back. The clerk assured me that the manager would call me that day, but she didn't.
I called again today and the clerk told me that she wasn't in, but that she did give her my message and would give her my message again. All I wanted to do is to let her know about the problems I had and to possibly have a discount for my 3 night stay. I told the clerk that I will never stay with that chain again. Oh, I went on their website to write my review, but it is impossible to get to it.
Stayed on Nov 22 until Nov 24. We accidentally left a bag Louis Vuitton bag worth $5.500 brand new and lots of jewelry 18K gold worth $700.00. I went to the hotel the next day, when I found out we left the bag on the floor after we dragging 3 luggage down and 5 coats and lots of shoes. And my BF said "Did bring the brown bag?" I said "We forgot." I call again and again the hotel sometimes I go in person asking the front desk, they no found. It's so sad for dishonest answer. I went to the police department to report. I hope I will get it back. My sentimental value. My bangles bracelet 18k 7 are white gold 18k, 7 are yellow gold 18k. I'm so helpless and I know I did check properly the room before we left in hurry for thanksgiving. I need your help please. Thank you for your time.
I want to provide the details of the horrible customer service experience my three sisters and I had at Comfort Suites Historic District in Savannah, Georgia during September 23-25, 2016. For the sake of brevity, I will enumerate each issue that we experienced.
1. The hotel reservation staff member initially did not honor the rates I was given when I booked via Expedia.com. I was told that I had to prove to her the rates when I booked per Expedia. When I asked to speak to the "acting manager", he upheld the clerks actions, by saying that he's had trouble with Expedia and that they've asked many guests to show their reservation letters to prove their rates.
2. I discovered that my checking account was charged in error twice after check-in.
3. The room was not cleaned properly; upon entering the room, on the headboard of the bed were multiple finger prints.
4. There was only one shuttle bus. On Friday night we called twice over a span of 20-minute intervals requesting a pick-up to return to the hotel room. We were never picked up, we ended up walking 4-5 blocks back to the hotel.
5. While sitting in the hot tub all of 2 minutes, noticed a ring of dirt around the whole of the tub.
6. Our key cards kept malfunctioning. When we asked to have them recoded, in essence we were scolded and told "you need to make sure that you don't have the card by your cell phone, credit cards."
7. On the last night of our stay, I realized that my card had now been charged four times inappropriately. When asked for an explanation of this matter by the acting manager, she replied "ma'am I can't tell you what happened". She never attempted to resolve this matter or promise to follow-up to find out the cause of the error.
8. Spoke to the acting general manager regarding being asked to prove my room rate, to which he began to tell me that asking for proof of the rate was something they asked many customers to do; and went on to say that reservations are only to hold the room, not the rate.
9. When I attempted to contact the hotel's customer service to complain, was left on hold for a total of 30 minutes and no one ever came to the line.
It's simple. I paid cash for 2 of the 3 nights, the hotel hit my card two and refunded only one. The phone and a/c didn't work, reported to the front desk no action taken. The manager apologized about the billing but didn't resolve issue totally. There were roaches in the room also reported, no action taken. This is typical of hotels that are franchises, the owner don't care about their reputation and always have issues with billing. Beware what you give for payment, if there are issues don't expect to be resolved. Please write any and all complaints against this business in all social media.
Stayed at hotel Nov. 6 & 7, 2015. At checkout on Nov. 8 I paid cash for the entire stay. The debit card I used to secure the reservation was charged twice on Nov. 6 & credited once on Nov. 10. The manager is never there & will not return my calls. I've written emails & letters with no response. I've had bank dispute center working on getting a refund. The manager tells them I received a refund. He seems to overlook the fact that I was charged twice. They informed me last week they are giving up & I need to continue the pursuit myself. I contacted the Choice Hotel's customer relations. I received an email yesterday stating too much time has passed for them to do anything.
I made a reservation but I didn't get a chance to make it to the hotel. But they still charged me a full price of 137.00 plus changes. Or any price at all. And I don't think it's fair. I want my money back. I didn't give the hotel permission to take money from my account. So you know what! Your company suck and unfair. I want my money back. You really suck. I want my money back!!!
We booked a room online for the Comfort Suites/Inn in Pelham, AL. The hotel stunk and the halls had trash and were dirty as we made our way to our room. The room was filthy and didn't seem to have been cleaned from the previous guest. We went down and asked for a refund. The clerk refused saying we would have to go through the online number since we booked online.
The online number said they needed an okay from her to refund our money. She refused to talk to them unless they called her directly. I asked her to write her name down for me as I was going to report her for her rude attitude. She refused telling me that's why she wears a name tag. Her name tag said Keisha. She told me if I called in, all they would tell me is that she is one of their best. She was rude and very condescending. When the online service called her, she repeated her name as LaKeisha. The online service was very nice to deal with, but Keisha told us they were 3rd party.
After coming home, I read reviews that several people have reported filth and bed bugs on this location. I'm thanking my lucky stars that we were able to stay awake to travel further down the road to find a clean and courteous place to stay. I'm not sure which I would give a lower rating to, the filthy room or the rude clerk. Equally disgusting.
Had two rooms at this hotel. After checkout we were charged $162 for smoking in the rooms WHICH WE ABSOLUTELY DID NOT!!! Every front desk employee saw our party EXIT the building and smoke outside NUMEROUS times. Just because there was remnants of cigarettes and cigars in the room, not ONE was lit in the room. If we took the time to exit the building and smoke outside EVERY TIME, why on earth would we smoke in the room? So I take it, because we were a group of ** males. You are RACIST and ASSUMED we smoked in the room. Check the security video as you watch us exit the building each and every time to smoke. So unless you want to be ROBBED by this hotel and treated like 2nd class citizens that think they can get over on you. Do NOT stay here especially if you are **.
Well, last two times I used Comfort Suites for staying because there is indoor pool for our kids. When we arrived one in Elkhart, IN, there were two ladies who wears regular t-shirts and there is no professionalism. There were kids with swimsuits running hallway. She told us "There are lots of kids in the pool, if your kids wants to use pool, they can go after 10 pm..." Which the pool is open from 6 am to 10 pm. When we came back from dinner at 9 pm, there were still many same kids were in the pool, so we decided to go in early next morning. We woke up at 7 am and went down to eat breakfast, there was no front desk clerk. Their orange juice was watered down which was absolutely no taste. Horrible. Their coffee was watered down and taste horrible. Donuts was still in plastic package and melted icing. Then, there were bunch of kids and several parents came down. These were the kids in the pool night before.
We noticed a lady who is holding a baby and trying to getting food with these group. It looks like they are her friend. But we find out she was working at front desk... But she was getting breakfast with friend. We went back to our room and we asked the pool is opened which is supposed to be opened at 6 am. The lady answer the phone and she said "No pool this morning because there were too many kids were in the pool last night, it did not get cleaned." Our kids were so disappointed. Our 7 year old daughter said, "They should have cleaned during night. So other kids could use it at 6 am" which it said in the hotel room. We decided to leave. When we returned the key, that lady saw us but she was busy eating and holding her baby and didn't even come get keys or nothing... It was terrible experience and I do not recommend to stay this Comfort Suites to anyone. There is no professionalism and no class at this hotel.
Overnight stay at Comfort Suites - St. Joseph, MO. I would "never" suggest to anyone to stay here. We arrived after 8 pm and got a room (it was fine). During the night the motel rented the room next to us. We could literally hear word for word of the conversation of the people next door and when they did go to bed they snored!! It kept us awake all night! I mentioned it to the checkout person when we left. Don't stay here - we will never again.
I am in my seventies, have chronic bronchitis, cannot be around smoke and was very sick when this occurred. Without a refund of any kind, actually adding another $150 for a smoking fine, a hotel manager called police to have us thrown out on the coldest day, while listening to my heavy cough. My son denies he smoked in the bathroom, but manager did have picture of what looked like a butt and dust or what he said was ashes around sink. I said I would talk to my son, but manager called police and had them throw us out. I had to go to an emergency doctor for medication and it cost over six hundred more to get an early plane and stay overnight at an airport hotel waiting for our new flight home. I have been a guest at Choice Hotels since the eighties, nothing ever happened. I was never treated so badly in my life. I had to follow up at hospital back home. I would not throw a dog out in Denver on this incredibly cold day.
Comfort Suites in Monroeville, PA made a mistake with our reservation. We booked for two nights Friday and Saturday night. Upon our return to the hotel on Saturday evening, we were told that we had to vacate the room as they had booked our room to someone else. We asked to speak with a manager by phone, but she refused to take our call and told the desk clerk that the GM would deal with us on Monday morning. However, we were leaving on Sunday to go home. We were 350 miles from home at 11:00 pm on Saturday night without a room. Our problem did not seem to concern the desk clerk or GM that they were throwing out two senior citizens.
We returned to our room not knowing what to do, but shortly thereafter two policemen were at our door demanding that we leave immediately or place us under arrest and spend the night in the county jail. Very disappointed in the manner in which Comfort Suites deals with their guests, and completely shocked that the General Manager, when called by phone, flat-out refused to assist us in this terrible situation. Let this be a warning to anyone who considers booking at Comfort Suites.
Comfort Suites Company Information
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- Comfort Suites