Comfort Suites

These people are crooks!!! Made reservations at a Comfort Suites 131 Big John Rd 29906 near Parris Island to see my daughter graduate but she was injured and got delayed. The website said no cancellations or refunds but $125 will be charged to your card the day after your check in day if you don't check in... Ok that's fine. But I wake up the next morning and they took the full balance of our stay. We call corporate and they tell us they will refund us the 256. Ok great. It will take 5-7 days. Fine. 9 days later nothing... we call... "Oh we can't refund the money..." What? After arguing with Choice Hotels corporate they will refund us and will take another 5-7 days. So, an hour after hanging up with them they take another $86.05 out of our account for a hold deposit for damages on a room we never stayed in... that's fraud!!! Stay away from this company!!!

Great place and friendly service. Close to town approx 2 miles. They have hot breakfast in mornings, swimming pool, hot tub and fitness center. Secure rooms pass key to enter, and easy to get in and out of. Loved our stay at the one in French Lick Indiana and will go back this summer!

I stayed at hotel for two months while working at hotel next door. While I was there I ordered a cell phone to be delivered to hotel. I received phone. On August 29 I ordered another cell. The shipping address was still Comfort Suites. I live in Arizona so the phone was sent to Fort Worth. I called the Comfort Suites in Fort Worth Texas and talked to the manager. He told me he had the package there. I told him I would send a postage paid and addressed to me package to put the cell phone in and send it to me. He agreed. I sent the postage paid to the hotel. I waited 4 days. I called the front desk talked to lady at desk. She told me she had postage paid envelope with my address on it and also the package with my cell phone there in front of her. I asked if she could put the phone in the envelope and send it to me. She said she would do that. I received an empty envelope in the mail.

Comfort Suites 901 Dick Rd Buffalo NY - My husband and I stayed at this hotel from 9-14 - 9/17 2017. We requested double beds. We had a 16yr old with us. Guess what -- we got a king bed with a let out couch. We complained but no double rooms were available that night. The next day our room was changed for an additional $40. We broke out in a lot of bumps that changed to whelps. ALL OF US. We are now itching with BED BUG BITES. Please Beware. The bed bugs with get you. We left our clothes in the garage the night we returned home and then straight to the washer. Who wants to bring bed bugs home from a hotel stay.

My family and I stayed at the Comfort Suites San Diego Miramar on 09/02/ 2017. It was the worst experience ever. The weather was at 104 degrees, and the suite I was given, had an A/C that was not functioning. The maintenance person went in to fix it, but it did not work. I had asked for another room, but the hotel was over booked. They didn't have extra rooms available. We were told by maintenance, that we would get a fan, but it never came. We found out the next morning that the previous guests had stayed 2 days in the same room and were switched over to another room with a working AC.

My 3 daughters and 2 granddaughters and I rented a room for two nights. When we first got into the room, one of my daughters stepped on a piece of glass, slicing her toe open. So the desk clerk was really nice and had them come vacuum the room. Before they arrived with the vacuum, I found another piece of glass. When the man was done vacuuming, I figured that would be the end of it. But no, then we found a piece of glass under the sheet and blanket on the bed. That was a red flag - they don't change sheets after every guest. Yuck!!!

This was the worst experience we have EVER had at a motel; we will never stay at another Choice Hotel. The manager (I think) of the motel was a girl named Talaya. She was rude and uncaring about the fact our room was hot and after 3 hours was NOT cooling down. I asked twice to be moved to another room. After telling her I wanted her name for a review, all of a sudden we got moved to a room with working air conditioning. This girl and another girl named Sandra should not be on a welcoming desk. Not one time did either woman smile or greet us at our comings and goings. Not only that, the motel was dirty with a bad smell and cigarette butts in the hallways. A truly bad experience. NEVER again! I intend posting this review of this particular hotel everywhere I can.

Using Choicehotels.com made reservation for Comfort Suites at 2750 Fortune Circle Indianapolis. IN. Reservation made on Monday Jun 12th 3:30 pm. The reservation was to be for Thursday, June 15th. The hotel received from website reserving for Monday June 12th. With check in time of 3 pm. Got confirmation email on June 12 at 3:32 pm. At this time I noticed a serious water leak and began to work on in crawlspace. So first question, how could I have gotten from my state to this state in time for check in. Wife noticed and I called and talked with rude manager who told me it was my mistake and they have it down as a no show. I asked what proof that I made a mistake, "You got a notification from a website." How do you know it wasn't there by mistake? Didn't make any difference. Wouldn't refund money and was told they are full. So, second thing. If my mistake it is ok to take advantage. Does she teach her children that?

As I was about to leave the hotel, I noticed my checkbook was missing. I went to breakfast with my husband before checking out and I left my purse in the hotel room. The checkbook was there when I left, but was missing upon leaving which was about a 35 minute time span. My checkbook had $200 in cash, checks, and a credit card. I immediately reported it to the general manager and she did nothing, but try to defend her staff. I know for a fact that I was robbed! Smh... I will never stay at this hotel again! Comfort Suites 264 North Tyndall Parkway Callaway, FL 32404.

We made reservations online, unaware that the reservation could not be canceled or changed or refunded. We were supposed be staying at Comfort Suites for a closing on our home near Rainbow Springs FL. The woman we were buying our house from got sick so the closing date had to be changed and gave them plenty of notice and Comfort Suites would not take into consideration the woman sickness and would not help us at all re-schedule. They did not have any compassion at all! This company is very unpleasant to deal with and they kept our $600.00 and would not help us one bit. Never again will we use them and this is a warning to those who are considering staying there!

Party of 4 Arrived Thursday June 8th after a 8 hr drive from Dallas TX at 3:30 pm, We rested couple hrs then hit the island to take in what the island has to offer which isn't much. The very next Morning we went to beach which we had "Exclusive Access" walk to beach from the hotel. We packed night before beverages and food to make a day of it. We spent about 3 hrs on beach while eating, snacking, drinking. Unannounced to me there Is a "Law" for NO GLASS which I did have a SIX PACK in cooler.

After traveling 9 hours in my car, my sister and I arrived at Comfort Suites in Nacogdoches, Texas at 3:12 pm on December 24, 2016. It was so hot in the lobby and hallway I almost lost my breath. We checked in and went to the room and left to go celebrate Christmas Eve with my son and his family. After returning back to the hotel later that evening, we went to our room and proceeded to get ready for bed. I had my pj's on and made the bed down to see a dark stain on the bottom sheet. I picked it up to examine it to see what it was, but it disappeared. I let go of it and the stain appeared again, so I raised the bottom sheet to look and the mattress pad and there was blood on it. It was the most disgusting thing I have ever seen in my life. I immediately called the front desk and the guy told me that he could me us to another room. I took him up on his offer, even though I was so very tired and frustrated.

Stayed on Nov 22 until Nov 24. We accidentally left a bag Louis Vuitton bag worth $5.500 brand new and lots of jewelry 18K gold worth $700.00. I went to the hotel the next day, when I found out we left the bag on the floor after we dragging 3 luggage down and 5 coats and lots of shoes. And my BF said "Did bring the brown bag?" I said "We forgot." I call again and again the hotel sometimes I go in person asking the front desk, they no found. It's so sad for dishonest answer. I went to the police department to report. I hope I will get it back. My sentimental value. My bangles bracelet 18k 7 are white gold 18k, 7 are yellow gold 18k. I'm so helpless and I know I did check properly the room before we left in hurry for thanksgiving. I need your help please. Thank you for your time.

I want to provide the details of the horrible customer service experience my three sisters and I had at Comfort Suites Historic District in Savannah, Georgia during September 23-25, 2016. For the sake of brevity, I will enumerate each issue that we experienced.

It's simple. I paid cash for 2 of the 3 nights, the hotel hit my card two and refunded only one. The phone and a/c didn't work, reported to the front desk no action taken. The manager apologized about the billing but didn't resolve issue totally. There were roaches in the room also reported, no action taken. This is typical of hotels that are franchises, the owner don't care about their reputation and always have issues with billing. Beware what you give for payment, if there are issues don't expect to be resolved. Please write any and all complaints against this business in all social media.

Stayed at hotel Nov. 6 & 7, 2015. At checkout on Nov. 8 I paid cash for the entire stay. The debit card I used to secure the reservation was charged twice on Nov. 6 & credited once on Nov. 10. The manager is never there & will not return my calls. I've written emails & letters with no response. I've had bank dispute center working on getting a refund. The manager tells them I received a refund. He seems to overlook the fact that I was charged twice. They informed me last week they are giving up & I need to continue the pursuit myself. I contacted the Choice Hotel's customer relations. I received an email yesterday stating too much time has passed for them to do anything.

I made a reservation but I didn't get a chance to make it to the hotel. But they still charged me a full price of 137.00 plus changes. Or any price at all. And I don't think it's fair. I want my money back. I didn't give the hotel permission to take money from my account. So you know what! Your company suck and unfair. I want my money back. You really suck. I want my money back!!!

We booked a room online for the Comfort Suites/Inn in Pelham, AL. The hotel stunk and the halls had trash and were dirty as we made our way to our room. The room was filthy and didn't seem to have been cleaned from the previous guest. We went down and asked for a refund. The clerk refused saying we would have to go through the online number since we booked online.

Had two rooms at this hotel. After checkout we were charged $162 for smoking in the rooms WHICH WE ABSOLUTELY DID NOT!!! Every front desk employee saw our party EXIT the building and smoke outside NUMEROUS times. Just because there was remnants of cigarettes and cigars in the room, not ONE was lit in the room. If we took the time to exit the building and smoke outside EVERY TIME, why on earth would we smoke in the room? So I take it, because we were a group of ** males. You are RACIST and ASSUMED we smoked in the room. Check the security video as you watch us exit the building each and every time to smoke. So unless you want to be ROBBED by this hotel and treated like 2nd class citizens that think they can get over on you. Do NOT stay here especially if you are **.

Well, last two times I used Comfort Suites for staying because there is indoor pool for our kids. When we arrived one in Elkhart, IN, there were two ladies who wears regular t-shirts and there is no professionalism. There were kids with swimsuits running hallway. She told us "There are lots of kids in the pool, if your kids wants to use pool, they can go after 10 pm..." Which the pool is open from 6 am to 10 pm. When we came back from dinner at 9 pm, there were still many same kids were in the pool, so we decided to go in early next morning. We woke up at 7 am and went down to eat breakfast, there was no front desk clerk. Their orange juice was watered down which was absolutely no taste. Horrible. Their coffee was watered down and taste horrible. Donuts was still in plastic package and melted icing. Then, there were bunch of kids and several parents came down. These were the kids in the pool night before.

Overnight stay at Comfort Suites - St. Joseph, MO. I would "never" suggest to anyone to stay here. We arrived after 8 pm and got a room (it was fine). During the night the motel rented the room next to us. We could literally hear word for word of the conversation of the people next door and when they did go to bed they snored!! It kept us awake all night! I mentioned it to the checkout person when we left. Don't stay here - we will never again.

I am in my seventies, have chronic bronchitis, cannot be around smoke and was very sick when this occurred. Without a refund of any kind, actually adding another $150 for a smoking fine, a hotel manager called police to have us thrown out on the coldest day, while listening to my heavy cough. My son denies he smoked in the bathroom, but manager did have picture of what looked like a butt and dust or what he said was ashes around sink. I said I would talk to my son, but manager called police and had them throw us out. I had to go to an emergency doctor for medication and it cost over six hundred more to get an early plane and stay overnight at an airport hotel waiting for our new flight home. I have been a guest at Choice Hotels since the eighties, nothing ever happened. I was never treated so badly in my life. I had to follow up at hospital back home. I would not throw a dog out in Denver on this incredibly cold day.

Comfort Suites in Monroeville, PA made a mistake with our reservation. We booked for two nights Friday and Saturday night. Upon our return to the hotel on Saturday evening, we were told that we had to vacate the room as they had booked our room to someone else. We asked to speak with a manager by phone, but she refused to take our call and told the desk clerk that the GM would deal with us on Monday morning. However, we were leaving on Sunday to go home. We were 350 miles from home at 11:00 pm on Saturday night without a room. Our problem did not seem to concern the desk clerk or GM that they were throwing out two senior citizens.

I'm staying at a Comfort Suites hotel in North Bergen, NJ on 1200 Tonnelle Ave. I check out in the morning and 9 am cannot come fast enough. Let me start with check in. I presented my organization credit card authorization form. I gave it to the desk clerk who said she needed to resubmit our credit card (even though our director of operations got the card authorized days earlier and hotel cards are not charged until the end of the stay). 10 seconds later, she said the organization card was declined. I asked to review the form and found that she had a form that belonged to someone else. When I brought this to her attention, she didn't apologize, instead she asked me why I gave her this form. I had no idea who was listed on that form and knew I never had that form in my possession. And again, our card was authorized and the money was cleared.

Comfort Inn Suites 6224 Torok Circle, Huntsville, AL The 1 star is only because the person at the front desk was courteous. I checked in on 21 Oct 2015 and checked out on 22 October. I saw small bumps on my face. The morning of 23 October there were more bumps that appeared in my hair, neck chest and under arm. I also have a small hole on the side of my nose, under my right breast area from the scabs from the mites. I called the manager and she told me her name was **. I explained in detail what was on my body as a result of the stay the night before. She immediately dismissed my accusation. I also recorded her saying that the sheets and pillows from each room are washed and cleaned every day.

Account: **. Room #311. We stayed Oct. 1 thru Oct. 3 at Comfort Suites (TN376) in Pigeon Forge, Tennessee. When we arrived, we discovered stink bugs in the room. The receptionist came up with a vacuum cleaner and removed part of them. After he left, I had to kill approximately 10-20 more. I was told the whole hotel had them. Our knob on the bathtub was loose. You could hardly adjust the temperature for your shower.

I had reservations for 9/4, 5. When I called on 9/3 to cancel both days I was told I would be charged in full for both days because of a 48 hr notification policy. Then I tried to just cancel the second day. I would still be charged for both days. Tried calling corporate and got nowhere there either.

Checking out a room to see if it was suitable for my wife who is handicapped, left card and ID at desk, room was not as they described so I told them no thank you and went to another motel. Later found a charge for $234.13 on my debit card. Called them back and got a long nonsense answer. Manager has never called back. Have notified my bank and they will attempt to remedy problem. People should not have to go through this. This is a charge I never approved of and never signed... This was at the Comfort Suites on Mira Mesa in San Diego, CA.

We were staying in Pigeon Forge, Comfort Inn Suite at Dollywood, Ln. We decided to upgrade our room and on the first day that we had came back to the room at 4pm, my room had not been even touched, except the dirty towels have been removed. I had to go find the cleaning guy to come clean my room as the room was still left like it was when we left. He just seemed like he did not care. He placed the towels in an unprofessional manner under the sink and I had to remind him to leave the shampoo and other toiletries in the room as that is what we used. I also had to remind him of the trash cans. He never wiped down anything and just was in a hurry to go home.

Returned to our room from a day at the park and it was freezing. Turned heat on to get the chill out and it didn't work. Mom recently ill with pneumonia and had surgery so called to ask for help. Guy came up and confirmed it was broken. Said get back if another room available. Never returned or called. Went down an hour later and we're rudely told no heater or other rooms or other available hotels in the area. Paid a great deal to be treated rudely and sleep uncomfortably.