Comfort Suites Reviews

I realize thefts happen in hotels and there isn't much that can be done about it but I felt that because of the missing window lock, they might have made some gesture of some sort. There were camaras facing the window where the entrance was made and I asked if they would take a look at the video but apparently, someone had unplugged the camaras. It kind of made me think this was an inside job with no video and perhaps someone knowing that there wasn't a lock on the window. I contacted the hotel and it has been a week with no response so I am writing this review. Hopefully, anyone who reads this will check their windows after checking into a Comfort Suites or any other hotel room.

We had four towels in our room. I asked the front desk for an extra towel on Saturday night since I had used my towel twice already. (I shouldn’t have to explain, but the weather was rainy and humid and we had to be outside at a football field all day, so I showered Friday night, once in the day Saturday and once at night). The man told me that he didn’t have any towels. He seemed frustrated with the situation of not having towels. But told me I can come in the morning to the desk and they will have one. I came downstairs at 7 am for the towel I was promised. Kathy was at the desk. I gave her my room number and asked if I could have a towel. She asked me how many I already had. I told her four. She very angrily told me that I shouldn’t have four towels and that my room only had two people reserved in my room and the proceeded to state that I lied on my reservation.

I told her, "Ma’am you actually are the one who checked me and my family in Friday evening." She was taken aback I guess since she didn’t remember. I thanked her for my towel and went upstairs to shower and get my family ready to head back out to the football fields. On the way out, I told her that the FOUR of us were checking out. (The same four, that she checked in Friday night.) She then proceeded to make a scene and yell as I’m walking out with my two boys that “THAT was unnecessary and we don’t LIKE YOUR KIND HERE, we ONLY LIKE GOOD CHRISTIANS in our establishment!!!".

My husband was walking Behind me and stated “I do believe in Jesus and He wouldn’t like the way you’re acting right now.” Now here is why she said this to my family. We had a ** child with us. I also have a tattoo on my arm of a Buddha and my husband has the same tattoo. (My mother is ** and I was raised in both Christian and Buddhist household. My husband has the tattoo showing respect to my upbringing.) This is religious and racial discrimination and I am disgusted with her behavior and her prejudice. Both my son and his best friend had to hear and see this type of prejudice and were shaken by her confrontation and remarks. We will never be back but I do have family in the legal business and will be having a talk about this situation as soon as we are back home.

No one called me back, so I call the hotel and I was told that no items were turned in. I called back the next day and asked to speak to the manager. I was transferred to the manager but she didn't pickup the phone, so I left a voice message. She never called me back. I called her several times, she never picked. I was able to speak to the front desk and I was told that they talked to the person that cleaned the room and she said that she didn't find the jacket. I opened a case with corporate and they told me that they would contact the hotel. I waited for two months and never heard from the hotel and they closed my case. Please be aware, that if you stay here, some of your items may end of missing.

So now we made it to the room, as we entered we saw a corner of the wall broken and debris on the carpet. We checked the bathroom for handicapped access, no walk in tub, no safe seat for shower use. The seat provided for showering rested on one side of the tub while two legs extended from the bottom of the seat to the tub floor; until the tub got wet, then the legs folded under. Fortunately no one was injured.

The next morning we went to breakfast only to find no eggs and little else for their "Free Breakfast". I asked the desk clerk if she was aware of the shortage of food to which she rudely replied "I'm doing two jobs, I'll get to it". What a pleasant way to start the day. We ended up with no breakfast from the hotel. As we checked out, the same rudeness continued. I approached the desk where the clerk was doing some paper work which was evidently more important than a patron. After several minutes of waiting, she looked at me and I asked to check out. Her reply was again rude, "I'll be with you in a minute".

When she finished what she was doing check out finally was completed; I didn't expect any courteous good day, thank you or anything similar and I didn't get any from the clerk. After contacting Customer Service a partial refund is expected, but nothing so far. My advice for anyone traveling, avoid Comfort Suites. There are too many other hotels available providing better service.

Lastly, there was a gun shot hole in the elevator door. I always see those guys in cowboy costumes coming in and out of the hotel. There is a sign that prohibits guns in the hotel. That was definitely a gun shot hole. This place is absolutely horrifying. The worst part is MY DAUGHTER FOUND BEDBUGS ON THE BED AND SHE WAS BITTEN MULTIPLE TIMES ON HER ARMS AND LEGS!!! I complained to the front about it and the lady said she would call the manager. The manager then said he could not do anything about it and did not even give a a refund for the days we were there. This is the LAST time I am ever coming here again!!! DO NOT COME HERE IF YOU WANT YOUR TRIP TO BE RUINED!!!