Comfort Suites

Comfort Suites Reviews

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Comfort Suites Reviews

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  • 82%

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    How do I know I can trust these reviews about Comfort Suites?
    • 4,477,293 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10
    Staff

    Reviewed May 27, 2024

    Do not stay at locust grove GA (or any Comfort Inn Suites for that matter unless this is handled fairly and immediately) if you are not ** and Christian. (Even though we are both, we were assumed not to be and received backlash regarding ethnicity and religious preference.) My husband, myself and two kids arrived Friday evening to stay till Sunday due to the C1N football tournament being held in Locust Grove. The four of us were checked in to the hotel by Kathy.

    We had four towels in our room. I asked the front desk for an extra towel on Saturday night since I had used my towel twice already. (I shouldn’t have to explain, but the weather was rainy and humid and we had to be outside at a football field all day, so I showered Friday night, once in the day Saturday and once at night). The man told me that he didn’t have any towels. He seemed frustrated with the situation of not having towels. But told me I can come in the morning to the desk and they will have one. I came downstairs at 7 am for the towel I was promised. Kathy was at the desk. I gave her my room number and asked if I could have a towel. She asked me how many I already had. I told her four. She very angrily told me that I shouldn’t have four towels and that my room only had two people reserved in my room and the proceeded to state that I lied on my reservation.

    I told her, "Ma’am you actually are the one who checked me and my family in Friday evening." She was taken aback I guess since she didn’t remember. I thanked her for my towel and went upstairs to shower and get my family ready to head back out to the football fields. On the way out, I told her that the FOUR of us were checking out. (The same four, that she checked in Friday night.) She then proceeded to make a scene and yell as I’m walking out with my two boys that “THAT was unnecessary and we don’t LIKE YOUR KIND HERE, we ONLY LIKE GOOD CHRISTIANS in our establishment!!!".

    My husband was walking Behind me and stated “I do believe in Jesus and He wouldn’t like the way you’re acting right now.” Now here is why she said this to my family. We had a ** child with us. I also have a tattoo on my arm of a Buddha and my husband has the same tattoo. (My mother is ** and I was raised in both Christian and Buddhist household. My husband has the tattoo showing respect to my upbringing.) This is religious and racial discrimination and I am disgusted with her behavior and her prejudice. Both my son and his best friend had to hear and see this type of prejudice and were shaken by her confrontation and remarks. We will never be back but I do have family in the legal business and will be having a talk about this situation as soon as we are back home.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2024

    I stayed in the Comfort Suites at 1006 Old Cherry Point Rd, New Bern, NC, over the Christmas holidays. After I checked out I realized that I left my leather jacket in the closet. I called the hotel and told the front desk that I left an item in the room and I was on my way back to pick it up. I was told that the room was cleaned and the person that cleaned the room was gone and they would call me the next day, it would probably placed in the lost and found.

    No one called me back, so I call the hotel and I was told that no items were turned in. I called back the next day and asked to speak to the manager. I was transferred to the manager but she didn't pickup the phone, so I left a voice message. She never called me back. I called her several times, she never picked. I was able to speak to the front desk and I was told that they talked to the person that cleaned the room and she said that she didn't find the jacket. I opened a case with corporate and they told me that they would contact the hotel. I waited for two months and never heard from the hotel and they closed my case. Please be aware, that if you stay here, some of your items may end of missing.

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      Staff

      Reviewed Dec. 10, 2023

      Nice hotel. The location is convenient, clean spacious rooms, delicious breakfast, and the rooms are quiet. Everything is inside. I have enjoyed my stays here and would recommend this hotel. Avi at the front desk is always friendly and hospitable as is the rest of the staff.

      Price

      Reviewed Oct. 20, 2023

      We made a reservation through a third party app to get the discounted deal and when we showed up to check in the “manager” at the desk was rude and explained I needed to give a $150 deposit “for accidentals”. Once I explained that I was unaware of this and it didn’t make sense the deposit being 3x the cost of the room for a night and I was checking in at 11:30pm. Check out is 11am the following day. That wouldn’t even begin to give me enough time to create $150 of damage! She refused to give me the room and refused refunding me so me and my daughter had to drive around for hours then park in a grocery store parking lot to sleep.

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      Customer ServiceStaff

      Reviewed Oct. 3, 2023

      While traveling to Tennessee we stayed at the Comfort Suites at Harbison in Columbia TN. First, they should change the name to Rude Discomfort Suites. Upon arrival, all handicapped parking spaces were filled with employees' cars and their friends. The off going desk clerk pretended she didn't know whose cars were parked in the spaces, one of the cars was hers!! As I checked in, the nighttime desk clerk admitted his was one of the other cars blocking two handicapped parking spaces.

      So now we made it to the room, as we entered we saw a corner of the wall broken and debris on the carpet. We checked the bathroom for handicapped access, no walk in tub, no safe seat for shower use. The seat provided for showering rested on one side of the tub while two legs extended from the bottom of the seat to the tub floor; until the tub got wet, then the legs folded under. Fortunately no one was injured.

      The next morning we went to breakfast only to find no eggs and little else for their "Free Breakfast". I asked the desk clerk if she was aware of the shortage of food to which she rudely replied "I'm doing two jobs, I'll get to it". What a pleasant way to start the day. We ended up with no breakfast from the hotel. As we checked out, the same rudeness continued. I approached the desk where the clerk was doing some paper work which was evidently more important than a patron. After several minutes of waiting, she looked at me and I asked to check out. Her reply was again rude, "I'll be with you in a minute".

      When she finished what she was doing check out finally was completed; I didn't expect any courteous good day, thank you or anything similar and I didn't get any from the clerk. After contacting Customer Service a partial refund is expected, but nothing so far. My advice for anyone traveling, avoid Comfort Suites. There are too many other hotels available providing better service.

      Customer Service

      Reviewed Sept. 19, 2023

      On Friday September 15th 2023 we checked into our room at Comfort Suites 4927 Sharpe Freeway in Lubbock TX. When my son opened the pull-out bed it was full of poop, the GM refuses to return my call. We were forced to stay there because everywhere else was booked, our 16 year old son had to sleep in the bed with us. Please do not stay at this place. All I want is a refund. Hopefully someone from Corporate sees this.

      Staff

      Reviewed Dec. 29, 2022

      This is our second day at this hotel. First we reached very early so, we had the do not disturb sign outside our door. Second day we made sure there was no do not disturb sign outside our door and we left. When we came back, the beds were not made, bins were not emptied and no new towels. When we asked the front desk, we were told they don’t have a single towel. Can you believe that such a big hotel and no towel? The breakfast timings were 6am to 9am. We went around 8am and there were no eggs. It seems that it is on first come first serve basis. We have been in other hotels but never had this problem before. We will come back and the bins will be empty, beds will be made and there will be new towels with soap and shampoo.

      Customer ServiceStaff

      Reviewed Oct. 30, 2022

      This is the worst hotel I have ever been to. I came here with my family for a wedding trip and it was a bad idea. We saw this hotel and thought it would be a nice and basic place to stay at while we are here. There were so many flaws in the rooms. First off, the curtains had brown stains on them and looked a little burnt. Not just the curtains had stains on them but so did the beds. The beds have multiple red stains on them. And I thought the housekeepers changed the sheets. They even had those change me cards to put on them. Anyways, there was a huge hole on top of the window. I don’t know where that was from but it was also in my cousin room.

      Lastly, there was a gun shot hole in the elevator door. I always see those guys in cowboy costumes coming in and out of the hotel. There is a sign that prohibits guns in the hotel. That was definitely a gun shot hole. This place is absolutely horrifying. The worst part is MY DAUGHTER FOUND BEDBUGS ON THE BED AND SHE WAS BITTEN MULTIPLE TIMES ON HER ARMS AND LEGS!!! I complained to the front about it and the lady said she would call the manager. The manager then said he could not do anything about it and did not even give a a refund for the days we were there. This is the LAST time I am ever coming here again!!! DO NOT COME HERE IF YOU WANT YOUR TRIP TO BE RUINED!!!

      Verified purchase
      Staff

      Reviewed Sept. 20, 2022

      I am very happy to say that my guest experience at the Comfort Inn and Suites, located in Red Hill/Myrtle Beach, SC was absolutely amazing! Not just a catchy name, there truly was COMFORT found in my experience from August - September, 2022. The hotel was very clean. Housekeeping was performed daily. To come back to the room after a long day as an OSHA/Safety manager, working in the field, leading people for twelve hour days...to find a room that was cleaned, bed made, fresh smelling...was wonderful! To date, I've stayed in 167 hotels throughout the domestic United States. I've had the pleasure of staying in some of the finest hotels/suites in Reno (NV), Columbia (SC), Boston (MASS), Las Angeles (CA), Tampa (FL), Orlando (FL), Phoenix (AZ), Omaha (NE), Albuquerque (NM), Portland (OR), New Orleans (LA), and many others; and I must say that my stay at the Comfort Inn and Suites in Red Hill/Myrtle Beach, SC was my FAVORITE!

      The reason it was my favorite = the hospitality! The front desk clerk, Beth, was fantastic! Her professionalism is unmatched. Beth was very kind and polite! Beth had an aura that would light up the entire office. She is definitely an asset to the company! The remainder of the staff was delightful as well! Fresh food for breakfast? The Comfort Inn and Suites at Red Hill/Myrtle Beach did not disappoint! Being close enough to avoid the hustle and bustle of a crowded beach city, while being near enough to only be a few minute drive to the beach and attractions is another aspect of my experience that I really enjoyed! I will stay again! I highly recommend to all! And to Beth, thank you for your hospitality, you truly made it feel like "home away from home!"

      Customer ServicePrice

      Reviewed July 28, 2022

      I had a group of underprivileged kids scheduled to stay at the Norwich Mystic Ct hotel..We had to cancel due to the inability to get transportation. The hotel agreed to not charge us, then the manager called me and said they were full so had to charge us. We called back and said they would refund the kids then called back and said they were full so had to charge us,,, These are despicable franchises. Do not support this chain. I am reaching out to everyone I know and asking them to avoid Choice. I ask all to do the same.

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      Comfort Suites Company Information

      Company Name:
      Comfort Suites
      Website:
      www.choicehotels.com