Comfort Suites

Comfort Suites

 2.8/5 (220 reviews)

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Overall Rating2.8 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Dec. 29, 2022

This is our second day at this hotel. First we reached very early so, we had the do not disturb sign outside our door. Second day we made sure there was no do not disturb sign outside our door and we left. When we came back, the beds were not made, bins were not emptied and no new towels. When we asked the front desk, we were told they don’t have a single towel. Can you believe that such a big hotel and no towel? The breakfast timings were 6am to 9am. We went around 8am and there were no eggs. It seems that it is on first come first serve basis. We have been in other hotels but never had this problem before. We will come back and the bins will be empty, beds will be made and there will be new towels with soap and shampoo.

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Verified Reviewer
Original review: Oct. 30, 2022

This is the worst hotel I have ever been to. I came here with my family for a wedding trip and it was a bad idea. We saw this hotel and thought it would be a nice and basic place to stay at while we are here. There were so many flaws in the rooms. First off, the curtains had brown stains on them and looked a little burnt. Not just the curtains had stains on them but so did the beds. The beds have multiple red stains on them. And I thought the housekeepers changed the sheets. They even had those change me cards to put on them. Anyways, there was a huge hole on top of the window. I don’t know where that was from but it was also in my cousin room.

Lastly, there was a gun shot hole in the elevator door. I always see those guys in cowboy costumes coming in and out of the hotel. There is a sign that prohibits guns in the hotel. That was definitely a gun shot hole. This place is absolutely horrifying. The worst part is MY DAUGHTER FOUND BEDBUGS ON THE BED AND SHE WAS BITTEN MULTIPLE TIMES ON HER ARMS AND LEGS!!! I complained to the front about it and the lady said she would call the manager. The manager then said he could not do anything about it and did not even give a a refund for the days we were there. This is the LAST time I am ever coming here again!!! DO NOT COME HERE IF YOU WANT YOUR TRIP TO BE RUINED!!!

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    Verified Reviewer Verified Buyer
    Original review: Sept. 20, 2022

    I am very happy to say that my guest experience at the Comfort Inn and Suites, located in Red Hill/Myrtle Beach, SC was absolutely amazing! Not just a catchy name, there truly was COMFORT found in my experience from August - September, 2022. The hotel was very clean. Housekeeping was performed daily. To come back to the room after a long day as an OSHA/Safety manager, working in the field, leading people for twelve hour find a room that was cleaned, bed made, fresh smelling...was wonderful! To date, I've stayed in 167 hotels throughout the domestic United States. I've had the pleasure of staying in some of the finest hotels/suites in Reno (NV), Columbia (SC), Boston (MASS), Las Angeles (CA), Tampa (FL), Orlando (FL), Phoenix (AZ), Omaha (NE), Albuquerque (NM), Portland (OR), New Orleans (LA), and many others; and I must say that my stay at the Comfort Inn and Suites in Red Hill/Myrtle Beach, SC was my FAVORITE!

    The reason it was my favorite = the hospitality! The front desk clerk, Beth, was fantastic! Her professionalism is unmatched. Beth was very kind and polite! Beth had an aura that would light up the entire office. She is definitely an asset to the company! The remainder of the staff was delightful as well! Fresh food for breakfast? The Comfort Inn and Suites at Red Hill/Myrtle Beach did not disappoint! Being close enough to avoid the hustle and bustle of a crowded beach city, while being near enough to only be a few minute drive to the beach and attractions is another aspect of my experience that I really enjoyed! I will stay again! I highly recommend to all! And to Beth, thank you for your hospitality, you truly made it feel like "home away from home!"

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    Verified Reviewer
    Original review: July 28, 2022

    I had a group of underprivileged kids scheduled to stay at the Norwich Mystic Ct hotel..We had to cancel due to the inability to get transportation. The hotel agreed to not charge us, then the manager called me and said they were full so had to charge us. We called back and said they would refund the kids then called back and said they were full so had to charge us,,, These are despicable franchises. Do not support this chain. I am reaching out to everyone I know and asking them to avoid Choice. I ask all to do the same.

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    Verified Reviewer Verified Buyer
    Original review: June 5, 2022

    This hotel has been used by my family frequently for the last few years. Each stay has become a little worse. After your stay they email you to fill out a survey or review. So I have done that several times and been completely honest about the issues. After all their website says how important and real their reviews are and how they want honest reviews which is why you have to actually have stayed there to leave a review. This week we had reservations & just before check in I received an email from the Kristin ** - General Manager informing me that our reservation has been cancelled without our knowledge and we have been placed on a Do Not Rent list because we left negative reviews. So I went to the hotel and tried to check in. After travelling all day we were told to go find a hotel somewhere else. This is the only hotel in the town, other are 45 miles away.

    The "Manager" purposely did this; she purposely waited until the nth hour and took great joy in the power she thinks she has. She is a liar. She put in writing in her email to me that we were put on a Do Not Rent list for negative reviews. But her reply to my Google review says we were put on the Do Not Rent list because we used profanities when we attempted to check in. No profanities were used toward her until she used them toward us. She was screaming at us as we walked out the door. None of the issues have ever been addressed & the hotel has continued to rot & become flea infested with crusty carpet from the pets they allow but without proper cleaning procedures. A tick and several fleas were found that we took to the front desk & they were like oh well. They may have given us some points I can’t remember. Points don’t replace pee poop and bugs.

    Upon our next visit (no choice, only hotel in town) we were told that we brought the bugs in the room because we were up there looking at houses & land. So we booked the 2nd floor on our next stay where we believe there are no animals & they allowed a family of children to jump off beds and run relentlessly over our heads without offering to move us & telling us that there is nothing they can do about it. So the next visit we put ourselves on the 3rd floor and we were next to the elevator with people running and screaming at all hours of the night. So for this visit, the one they cancelled on us, we asked to be on the 3rd floor at the end of the hallway. You see we were the ones trying to help ourselves by changing floors and locations because the hotel never did anything to accommodate us EVER.

    The staff is rude, except Karen, they have no sense of customer service. That is if you can find them because they are usually outside smoking cigarettes. They hide $2 in addition to your quoted price for a safe in the closet and we couldn’t figure out why it is freezing cold in the room during the day and you have to raise the temp but at night you wake up soaking wet sweating. They turn the air off during the night and sometime early in the morning turn it back on hoping you won’t notice. This is only a small sample of the issues on just a few nights that we have stayed on recent stays. Other times earlier on we stayed without issue other than the AC.

    We have stayed at this location maybe 50 times and earned the highest level membership they have, Diamond Elite Status. By the way some bad reviews were of other locations not just this one. One would think they would really want to know in order to make corrections but obviously they want reviews but only good ones.

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 17, 2022

    I would like to formally complain regarding my stay at the Glendale Comfort Suites. On May 12 the water was shut off in the entire facility for a number of hours without notifying the guests. At 4pm we were attempting to get ready for our evening and dinner reservations only to find the water had been shut off yet again without warning. I went to the front desk to enquire about this and was promptly and aggressively spoken to by the manager of the hotel, a person named Billy **.

    He advised me that my choice was to wait, or he offered to check me out of the hotel. I asked him where I could go? He reiterated that we could leave the hotel if we were not happy. There was no apology or attempt to make it right. He basically gave me an ultimatum of take it or leave it. I am not satisfied with this response, and this needs to be addressed.

    Secondly, a Cadillac CTS with personalized Arizona cardinal plates was parked in the drop off area all week. This is supposed to be for customers to drop off and pick up. The manager chose to park his vehicle right by the front door which was a major inconvenience twice for us during our 4 night stay. Last I checked, the clients should get the better service and not the manager. Our Uber had to back out of the loop twice and almost got into an accident with cars coming in.

    I overheard the manager speaking and bragging to a contractor that he even gets the staff to wash his car while he's there... The manager seems to rule rather than lead, and it was apparent to me that he is incredibly toxic. The complete lack of care for customer service and lack of appropriate management took what would have been a nice stay and made it acrimonious and left a bad taste in my mouth. I expect someone from customer care to contact me to get this addressed as soon as possible, and I will not stop emailing until I receive an apology and some attempt for your company to make it right.

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    Verified Reviewer
    Original review: Feb. 15, 2022

    If you value your health, safety, sleep and expect the hotel services to be working DO NOT STAY HERE!!!! Comfort Suites 2900 W. International Speedway, Daytona Beach, FL 32124.

    Health Problems - I got COVID 2 days after checking into the hotel!!!

    Safety Problem - the management will not help you if you have a problem with another guest!! The manager is a gutless Indian immigrant who does not understand or manage to American lodging hospitality standards. He is still stuck in his Indian remote village mental attitude about what is acceptable hospitality - you are lucky to have any light in your room, any running water, etc... He believes he is running a great hotel with his negro staff. I strongly disagree!

    Sleep Problem - The first night we checked in the room above us started making bowling ball/dumbbell drop sounds at 10PM and kept it up for a hour. I went to the front desk and asked if the exercise room was above us. "No, that is on the first floor." I told them of the banging noises and I could tell from the desk clerks reacting she knew this was a family with kids. "I will speak to them." This went on every night we were staying there. I complained at 11 or 12PM - "I will speak to them again." This hotel manager is feckless. He told me their preferred solution was to move us! He was gutless and would not deal with this guest problem. Refrused to throw these rude people out as I recommended and as he should have.

    Note: This hotel caters to unrully negros and construction workers. The only problem with the construction workers is they drive massive pickups and 1 and 2 ton work trucks and clog up the completely inadequate parking lot. You will have to get to the hotel early to find a parking place and have to wait until the construction works leave in order to get your car safely out of the hotel parking lot.

    Hotel Services problems - upon checking in, the lights were burnt out in our restroom and that took a day to fix. The next morning we went down for breakfast and the juice dispensing machine was not working? Upon inquiry was told "Someone broke it." What kind of a person breaks a juice machine = the kind of person who stays at this hotel. The last day, my wife tried to find ice for our drink cups for traveling. All the ice machines in the hotel were not working! This is a completly slipshod lodging place with completely inadequate maintenance!!


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    Verified Reviewer
    Original review: Feb. 7, 2022

    My experience with this hotel was horrible. We did check in early however, my daughter had a basketball game so we left. When we return the we spent time in the pool. When we returned to our room (421) to prepare for the night. We noticed that bugs were everywhere. On the light fixtures, curtains, walls and ceiling. I called down to the front desk to explain to them that we would like to check out. The front desk clerk (Crystal) at the time understood. She tried to offer another room, but I declined. She (Crystal) did say that the hotel had been having problems with bugs. She at the time said that she would refund us our money.

    I’m not sure what happen between the time I called and came down stairs to check out. But she advised me that she could not give me my money back because I had went through a third person. When I called Booking they understood, but unfortunately told me that the property itself should refund me. After calling them multiple times and my card being charged twice. They (Anna) called the cops on me for harassment. I absolutely will never stay at this property or any comfort suites ever again. I have pictures to prove my case.

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    Verified Reviewer
    Original review: Dec. 6, 2021

    I've been a loyal customer for years, now all of a sudden, I get a 250 dollar fee taking out my account and I never, once, smoked inside the hotel. Then they lied in me, and tried to bully me. They just lost a honest customer and I want my money back, never again Comfort Suites in Cincinnati North!!!!

    3 people found this review helpful
    Verified Reviewer
    Original review: April 12, 2021

    We have stayed in motels in the Comfort Chain and have usually been very satisfied. If there was a problem we pointed it out and it was taken care of. We have found the rooms to be clean and comfortable.

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    Comfort Suites