Comfort Suites Reviews

I stayed at the Comfort Inn and Suites on December 5th. After checking in I reported to the front desk that the room smelled like smoke even though it was booked as a non-smoking room. Neither my wife or I smoke so it was not us. Since we were only staying one night we decided to just stay in the room. We were nice enough to report this to the front desk. After checking out I received my credit card statement and we were billed a $150 cleaning fee for the smoke even though we were the ones who reported it. This kind of customer service is horrible and should not be allowed. The previous guest who smoked should be penalized but they took it upon themselves to charge us.

Hello. Now that I have the time to go into detail let’s have story time. I had a kid that turned 10 on and we planned an inside slumber suite party and booked a LOCAL hotel (Comfort Suites). I booked ahead received all emails for reservations but never received anything stating because I was local I would be required a $100 deposit to ensure “no smoking, nothing was broken, and that we had no damages” (never mind the policy I would’ve been fine with that). It went from me calling to pay for the room to the clerk running my card charging me and then stating that the deposit was needed because she saw I was a local resident (she also saw this BEFORE she ran my card but didn’t state anytime before charging me nor did I receive an email on this policy). The kick for me was my daughter's dad (army) arranged to be there to sing happy birthday and he wasn’t staying with us so it would’ve been only me, my 4 children, and 2 additional girls.

It was pretty clean if you didn't look hard. The room I had had stains on the carpet, cracks in the ceiling. I could hear the ice machine every time it dropped ice and the elevator every time it came to my floor. The hot tub was empty and the pool is so small...

We arrived on site for my nieces wedding at approximately 2:00 11/24/25. It was my husband and my 3 adult kids. We had booked under the wedding party rate- 2 rooms. We waited in line to check in for about 15-20 minutes as there was only one worker at the front desk. At that time, only of the the two rooms were ready so we brought everything to the one room. We left the hotel for about 1.5 hours to walk around. When we got back, our room was ready. As soon as we walked in (key didn’t work, so cleaning employee had to let us in), I mentioned how badly the room smelled, and she said yes, I had to clean this last, smells like fish.

Comfort Inn & Suites. For some reason there are multiple felons working here and I'm talking career criminals. They have multiple convictions of felony theft, robbery, burglary, identity theft, and drug charges. And these convictions span over more than 5 years. Why would you give these people a master key to all the rooms along with access to all clients personal information including credit card info. It's not safe. I didn't and don't feel safe knowing there is someone like that able to access my room at anytime. Not a good feeling. Not safe for the clients or community... corporate needs to do better.

Stayed at one Pittsburgh airport area 3 times in last month. $ was 98 to 250 night. And wasn't able to book through expedia because they block their sites when steelers playing so to charge top dollar for a 2 star place. Employees smoke pot outside. 1 room had mildew around shower tub. Dirt and food behind stands by bed. Bed skirting hasn't been washed in long time. People are friendly but no concerns about any issues or the overpricing is wrong. Breakfast is ok, old boiled eggs and coffee taste like water.. Forgot to give my discount card after I paid and they wouldn't adjust the cost after.. I don't like to give not good reviews but I don't give credit where it's not earned. And I give honest Google reviews.

Worst hotel I ever stayed, their Motto (Breathe easy) and the fact isn’t, the Only Exhaust fan in the room found in the bathroom ceiling is not working at all, the front desk couldn’t find a room with working exhaust fan, how a horrible experience like this.

Comfort Suites in Granbury Tx is the best and most relaxing hotels we’ve ever stayed in. Every staff member is warm, friendly and attentive. The rooms, hallways, lobby, breakfast area and even the elevator and downstairs bathrooms are spotless. The decor and design is beautiful and very well thought out. Rooms are well stocked and bed extremely comfortable.

My daughter and I stayed here for one night. We were not thrilled with the smell, humidity/heat inside, the ants, trash in the hallways, broken ice machine/printer/TV, nasty carpet, etc., but we dealt with it. However, my daughter left her VERY important, large stuffy in the room and when I returned to get it from lost and found they didn’t have it. I came back and requested to look at the lobby and hallway footage with the manager, which did prove that we didn’t leave with the large stuffy, which was too big to fit in her bag, and it was 100% left in the room. Now, basically the final response we’ve received is that it must have vanished into thin air. 🤷🏻‍♂️

The room was fantastic, roomy and cozy. We remained undisturbed and all staff were easy to get along with. Inconveniences were minimal. It was a smooth process checking in and checking out the next day. What makes this a 1 star review however is the hidden $150 "incidental fee" they charge without telling you for covering potential damage to the room or stolen property. Be warned of that before staying here.