Comfort Suites Reviews

I arrived with my family at the Comfort Suites O'hare Airport and paid for two nights. When we got to the room, the headboard of the bed was dirty, splashed with something, the pillows were yellow, and flies were in the bathroom. I can't stay in a place like that with my family. I went downstairs 5 minutes later and told the person at the front desk what happened and asked for my money back. He told me that the manager wasn't there and that he would arrive on Wednesday. I asked him to send him an email to see if he could help me. I'm still waiting for a response....Terrible experience.

I have never been so disappointed in my life with a hotel. My son is in the Marine Corps. We booked the wrong location and immediately called to stop payment. I was met with I didn't give them the 24 hours to cancel. I couldn't give them 24 hours bc it was someday stay. I asked them to stop payment again and told them that my son would not be there and we just booked it. I called the main company but they could only call the hotel and make the same request. I will never book at a comfort choice again. 3701 S El Camino Real, San Clemente, CA 92672. Worse hotel experience by far.

There were 3 of us staying for 2 nights in Albany Comfort Suites. The best part: the continental breakfast. Worst parts: TV broken, had to move rooms after we were all set up. Toilet low to the ground, plugged and had to be plunged by maintenance. The hot tub was in need of repair as the jetted water shot strait up out of the spa. We think through the seams not the jets. Upon check out the taxes we added onto the bill which made in $40 more than quoted. And then wanted to half cash and half cc. Which was discussed at reservation time and OKd. This was questioned and said has to call the manager. I feel a 2 is being generous. We will not stay here again.

Comfort Suites Springfield RiverBend Medical. 969 Kruse Way Springfield (OR) Oregon 97477 US. I walked in to check in and I said, “Hello,” to ** at the front desk. He replies, “How can I help you?” I reply, “I have a reservation, the last name is **, V as in Victor”, and then ** interrupts me and says ID. He states 3 adults and I tell him yes. I had a king size bed and I assumed a pullout bed. We got up to the room and there are no pillows or blankets for the pullout bed. ** did not bother to tell us that the bedding was at the front desk while we were there. Also, the two security guards just stared at us as we were in the elevators. Also, the entry light to the room did not work. I called it in to the front seat. Horrible Customer Service skills!!!!

The room smelled like mold. The room next to us was being dried by a fan with windows and door open which let me know the room was flooded and not properly taken care of. Then the lady Georgia at the front desk proceeds to call the police on my children for using the restroom in the lobby while using the pool. I asked for a refund. She wouldn’t until the police got there. Once they got there I was refund and about 30 minutes after I left she charged my card again and now I have to wait 10 business days to get my money back. ** is my complaint. I definitely called corporate and I’m filing fraud to my bank.

On the 31st of August 2024, I checked into Comfort Suites at 1625 S. 52nd St. in Tempe Arizona with my brother. We went out for a meal about mid-afternoon and returned early in the evening. Upon returning, we found the window of our ground-floor room wide open. On further inspection, I found that the window did not have a working lock on it. We were there for the weekend to watch the Diamondbacks play a game that Sunday and another on Monday. I had brought an extra $500 to pay my portion of the room and the baseball tickets and left the money in a pouch in the side of my luggage.

This hotel was like a horror movie. It was absolutely disgusting. The shower rods were hanging out the wall. Water from shower spilled on the floor, which made it very dangerous for to walk around in the bedroom. The toilet paper holder was halfway pull out the wall. Both double bed sheets were ripped open. There were stains all over the floor. A/C unit going in and out. There was a weird smell inside the room. Worms report coming from shower. The pool was closed because of reports of these same worms inside hot tub. Ice machine broken. The wheel cart in lobby wheels were broken. It was hard to push. I felt sick being in this hotel. They refuse to refund me. It was a living nightmare.

Do not stay at locust grove GA (or any Comfort Inn Suites for that matter unless this is handled fairly and immediately) if you are not ** and Christian. (Even though we are both, we were assumed not to be and received backlash regarding ethnicity and religious preference.) My husband, myself and two kids arrived Friday evening to stay till Sunday due to the C1N football tournament being held in Locust Grove. The four of us were checked in to the hotel by Kathy.

I stayed in the Comfort Suites at 1006 Old Cherry Point Rd, New Bern, NC, over the Christmas holidays. After I checked out I realized that I left my leather jacket in the closet. I called the hotel and told the front desk that I left an item in the room and I was on my way back to pick it up. I was told that the room was cleaned and the person that cleaned the room was gone and they would call me the next day, it would probably placed in the lost and found.

Nice hotel. The location is convenient, clean spacious rooms, delicious breakfast, and the rooms are quiet. Everything is inside. I have enjoyed my stays here and would recommend this hotel. Avi at the front desk is always friendly and hospitable as is the rest of the staff.