Comfort Suites Reviews

Stayed at one Pittsburgh airport area 3 times in last month. $ was 98 to 250 night. And wasn't able to book through expedia because they block their sites when steelers playing so to charge top dollar for a 2 star place. Employees smoke pot outside. 1 room had mildew around shower tub. Dirt and food behind stands by bed. Bed skirting hasn't been washed in long time. People are friendly but no concerns about any issues or the overpricing is wrong. Breakfast is ok, old boiled eggs and coffee taste like water.. Forgot to give my discount card after I paid and they wouldn't adjust the cost after.. I don't like to give not good reviews but I don't give credit where it's not earned. And I give honest Google reviews.

Worst hotel I ever stayed, their Motto (Breathe easy) and the fact isn’t, the Only Exhaust fan in the room found in the bathroom ceiling is not working at all, the front desk couldn’t find a room with working exhaust fan, how a horrible experience like this.

Comfort Suites in Granbury Tx is the best and most relaxing hotels we’ve ever stayed in. Every staff member is warm, friendly and attentive. The rooms, hallways, lobby, breakfast area and even the elevator and downstairs bathrooms are spotless. The decor and design is beautiful and very well thought out. Rooms are well stocked and bed extremely comfortable.

My daughter and I stayed here for one night. We were not thrilled with the smell, humidity/heat inside, the ants, trash in the hallways, broken ice machine/printer/TV, nasty carpet, etc., but we dealt with it. However, my daughter left her VERY important, large stuffy in the room and when I returned to get it from lost and found they didn’t have it. I came back and requested to look at the lobby and hallway footage with the manager, which did prove that we didn’t leave with the large stuffy, which was too big to fit in her bag, and it was 100% left in the room. Now, basically the final response we’ve received is that it must have vanished into thin air. 🤷🏻‍♂️

The room was fantastic, roomy and cozy. We remained undisturbed and all staff were easy to get along with. Inconveniences were minimal. It was a smooth process checking in and checking out the next day. What makes this a 1 star review however is the hidden $150 "incidental fee" they charge without telling you for covering potential damage to the room or stolen property. Be warned of that before staying here.

Get checked in, ready to relax only to discover hotel “policy" is to NOT have the air on in the rooms in the middle of the summer!!! Takes an hour to cool off! Ridiculous! If someone else wasn’t paying for the room, I would NOT HAVE STARTED!! Trinity NC STUPID!!!

If I could give NO ⭐️ or negative numbers that’s what this place deserve.! You get what you pay for.! It’s a reason it’s cheap to stay here.! This is the worst place to stay in Gastonia! The rooms are filthy, most appliances don’t work! No air conditioning or it was leaking. Bugs in my bathroom and in the dining area.! The breakfast bar serves the same spicy sausage and burnt eggs.! I witness workers filling up personal water bottles at the juice machine. The carpets smell like old mold.! The bed mattresses are hard! It was loud from construction. My car was broken into. Old and outdated.! The staff were rude, unhelpful and unprofessional.!

My stay here is always pleasant. The breakfast is awesome. The gravy is out of this world. Cristal is an exceptional, awesome breakfast attendant and front desk clerk. She works hard. Mr. ** (manager) never stops working. One moment he is in the breakfast area making sure all things are fresh and taken care of, then you see him on another floor working on a project of some sort. This is my sixth time staying here and it is always wonderful. The pool is awesome as well.

Tried checking into CS at 16931 North Texas Ave in League City TX staff wanted to scan my TX DL, I preferred them not to -due to ID theft. I was told by CS Owner Hershen that I would not be able to check in - I was good with that as long as I didn't get charged for the room. I was advised to call Choice Cust. Svc which is a joke that could help me and they said it was up to the CS hotel. I called Choice Hotel Cust Svc twice and spoke with a Mary and a Carla both demonstrated the inability, worthless behavior in assisting to resolve this matter. Neither one Choice Cust. Svc or CS hotel/Owner Hershen wanted to resolve this matter. I look forward to resolving this issue but it appears both of the above seem to point fingers at each other. I seriously advise all not to stay at this CS location 16931 North Texas Ave in League City TX or any Choice Hotel property that has poor business practices.

Stayed at Comfort Suites in Evergreen, Colorado and the room was so unbelievably comfortable. Beds were cozy, they had a dinning table, a full size couch, fridge, microwave and a small patio with a table and two chairs. It felt like a small apartment. But the customer service was beyond the best I've ever experienced. I accidently left my personal capital one credit card without knowing and within 30 minutes of us checking out, we received a call notifying us. They offered to mail it to us and they surely did. WOW! That meant the world to me that they were so honest and followed through. Thank You so so much!

We stayed at Comfort Inn & Suites Portsmouth in Chesapeake, Va from March 3rd through March14th 2025. This hotel was worst hotel I have ever stayed at. At check in, my wife had her service dog, she had to explain to the clerk that service animals are allowed at all hotels per a federal law. The clerk had to call her manager to confirm that we could have our room. Then we were charged $50 extra because we booked our room through Booking.com per the clerk. Our first room was nasty. The sofa had stain and rips, the coffee table corners were chewed up, the carpet had stains all over and what looked like an iron burn. The room was just dirty.

I recently stayed at the hotel a couple weeks ago for a couple days. Thank you to the wonderful young lady behind the counter. Her name was Caitlin. She helped and took care of everything. We asked the other employee at the hotel, the young man was very disrespectful and rude to me and my wife and we could never get the other young ** lady to come out of that room behind the counter. I believe she was in there sleeping, rang the bell several times, nobody showed up then she came out of the back room right behind the desk and she also was rude and disrespectful and barely spoke any English.

I arrived with my family at the Comfort Suites O'hare Airport and paid for two nights. When we got to the room, the headboard of the bed was dirty, splashed with something, the pillows were yellow, and flies were in the bathroom. I can't stay in a place like that with my family. I went downstairs 5 minutes later and told the person at the front desk what happened and asked for my money back. He told me that the manager wasn't there and that he would arrive on Wednesday. I asked him to send him an email to see if he could help me. I'm still waiting for a response....Terrible experience.

I have never been so disappointed in my life with a hotel. My son is in the Marine Corps. We booked the wrong location and immediately called to stop payment. I was met with I didn't give them the 24 hours to cancel. I couldn't give them 24 hours bc it was someday stay. I asked them to stop payment again and told them that my son would not be there and we just booked it. I called the main company but they could only call the hotel and make the same request. I will never book at a comfort choice again. 3701 S El Camino Real, San Clemente, CA 92672. Worse hotel experience by far.

There were 3 of us staying for 2 nights in Albany Comfort Suites. The best part: the continental breakfast. Worst parts: TV broken, had to move rooms after we were all set up. Toilet low to the ground, plugged and had to be plunged by maintenance. The hot tub was in need of repair as the jetted water shot strait up out of the spa. We think through the seams not the jets. Upon check out the taxes we added onto the bill which made in $40 more than quoted. And then wanted to half cash and half cc. Which was discussed at reservation time and OKd. This was questioned and said has to call the manager. I feel a 2 is being generous. We will not stay here again.

Comfort Suites Springfield RiverBend Medical. 969 Kruse Way Springfield (OR) Oregon 97477 US. I walked in to check in and I said, “Hello,” to ** at the front desk. He replies, “How can I help you?” I reply, “I have a reservation, the last name is **, V as in Victor”, and then ** interrupts me and says ID. He states 3 adults and I tell him yes. I had a king size bed and I assumed a pullout bed. We got up to the room and there are no pillows or blankets for the pullout bed. ** did not bother to tell us that the bedding was at the front desk while we were there. Also, the two security guards just stared at us as we were in the elevators. Also, the entry light to the room did not work. I called it in to the front seat. Horrible Customer Service skills!!!!

The room smelled like mold. The room next to us was being dried by a fan with windows and door open which let me know the room was flooded and not properly taken care of. Then the lady Georgia at the front desk proceeds to call the police on my children for using the restroom in the lobby while using the pool. I asked for a refund. She wouldn’t until the police got there. Once they got there I was refund and about 30 minutes after I left she charged my card again and now I have to wait 10 business days to get my money back. ** is my complaint. I definitely called corporate and I’m filing fraud to my bank.

On the 31st of August 2024, I checked into Comfort Suites at 1625 S. 52nd St. in Tempe Arizona with my brother. We went out for a meal about mid-afternoon and returned early in the evening. Upon returning, we found the window of our ground-floor room wide open. On further inspection, I found that the window did not have a working lock on it. We were there for the weekend to watch the Diamondbacks play a game that Sunday and another on Monday. I had brought an extra $500 to pay my portion of the room and the baseball tickets and left the money in a pouch in the side of my luggage.

This hotel was like a horror movie. It was absolutely disgusting. The shower rods were hanging out the wall. Water from shower spilled on the floor, which made it very dangerous for to walk around in the bedroom. The toilet paper holder was halfway pull out the wall. Both double bed sheets were ripped open. There were stains all over the floor. A/C unit going in and out. There was a weird smell inside the room. Worms report coming from shower. The pool was closed because of reports of these same worms inside hot tub. Ice machine broken. The wheel cart in lobby wheels were broken. It was hard to push. I felt sick being in this hotel. They refuse to refund me. It was a living nightmare.

Do not stay at locust grove GA (or any Comfort Inn Suites for that matter unless this is handled fairly and immediately) if you are not ** and Christian. (Even though we are both, we were assumed not to be and received backlash regarding ethnicity and religious preference.) My husband, myself and two kids arrived Friday evening to stay till Sunday due to the C1N football tournament being held in Locust Grove. The four of us were checked in to the hotel by Kathy.

I stayed in the Comfort Suites at 1006 Old Cherry Point Rd, New Bern, NC, over the Christmas holidays. After I checked out I realized that I left my leather jacket in the closet. I called the hotel and told the front desk that I left an item in the room and I was on my way back to pick it up. I was told that the room was cleaned and the person that cleaned the room was gone and they would call me the next day, it would probably placed in the lost and found.

Nice hotel. The location is convenient, clean spacious rooms, delicious breakfast, and the rooms are quiet. Everything is inside. I have enjoyed my stays here and would recommend this hotel. Avi at the front desk is always friendly and hospitable as is the rest of the staff.

We made a reservation through a third party app to get the discounted deal and when we showed up to check in the “manager” at the desk was rude and explained I needed to give a $150 deposit “for accidentals”. Once I explained that I was unaware of this and it didn’t make sense the deposit being 3x the cost of the room for a night and I was checking in at 11:30pm. Check out is 11am the following day. That wouldn’t even begin to give me enough time to create $150 of damage! She refused to give me the room and refused refunding me so me and my daughter had to drive around for hours then park in a grocery store parking lot to sleep.

While traveling to Tennessee we stayed at the Comfort Suites at Harbison in Columbia TN. First, they should change the name to Rude Discomfort Suites. Upon arrival, all handicapped parking spaces were filled with employees' cars and their friends. The off going desk clerk pretended she didn't know whose cars were parked in the spaces, one of the cars was hers!! As I checked in, the nighttime desk clerk admitted his was one of the other cars blocking two handicapped parking spaces.

On Friday September 15th 2023 we checked into our room at Comfort Suites 4927 Sharpe Freeway in Lubbock TX. When my son opened the pull-out bed it was full of poop, the GM refuses to return my call. We were forced to stay there because everywhere else was booked, our 16 year old son had to sleep in the bed with us. Please do not stay at this place. All I want is a refund. Hopefully someone from Corporate sees this.

This is our second day at this hotel. First we reached very early so, we had the do not disturb sign outside our door. Second day we made sure there was no do not disturb sign outside our door and we left. When we came back, the beds were not made, bins were not emptied and no new towels. When we asked the front desk, we were told they don’t have a single towel. Can you believe that such a big hotel and no towel? The breakfast timings were 6am to 9am. We went around 8am and there were no eggs. It seems that it is on first come first serve basis. We have been in other hotels but never had this problem before. We will come back and the bins will be empty, beds will be made and there will be new towels with soap and shampoo.

This is the worst hotel I have ever been to. I came here with my family for a wedding trip and it was a bad idea. We saw this hotel and thought it would be a nice and basic place to stay at while we are here. There were so many flaws in the rooms. First off, the curtains had brown stains on them and looked a little burnt. Not just the curtains had stains on them but so did the beds. The beds have multiple red stains on them. And I thought the housekeepers changed the sheets. They even had those change me cards to put on them. Anyways, there was a huge hole on top of the window. I don’t know where that was from but it was also in my cousin room.

I am very happy to say that my guest experience at the Comfort Inn and Suites, located in Red Hill/Myrtle Beach, SC was absolutely amazing! Not just a catchy name, there truly was COMFORT found in my experience from August - September, 2022. The hotel was very clean. Housekeeping was performed daily. To come back to the room after a long day as an OSHA/Safety manager, working in the field, leading people for twelve hour days...to find a room that was cleaned, bed made, fresh smelling...was wonderful! To date, I've stayed in 167 hotels throughout the domestic United States. I've had the pleasure of staying in some of the finest hotels/suites in Reno (NV), Columbia (SC), Boston (MASS), Las Angeles (CA), Tampa (FL), Orlando (FL), Phoenix (AZ), Omaha (NE), Albuquerque (NM), Portland (OR), New Orleans (LA), and many others; and I must say that my stay at the Comfort Inn and Suites in Red Hill/Myrtle Beach, SC was my FAVORITE!

I had a group of underprivileged kids scheduled to stay at the Norwich Mystic Ct hotel..We had to cancel due to the inability to get transportation. The hotel agreed to not charge us, then the manager called me and said they were full so had to charge us. We called back and said they would refund the kids then called back and said they were full so had to charge us,,, These are despicable franchises. Do not support this chain. I am reaching out to everyone I know and asking them to avoid Choice. I ask all to do the same.

This hotel has been used by my family frequently for the last few years. Each stay has become a little worse. After your stay they email you to fill out a survey or review. So I have done that several times and been completely honest about the issues. After all their website says how important and real their reviews are and how they want honest reviews which is why you have to actually have stayed there to leave a review. This week we had reservations & just before check in I received an email from the Kristin ** - General Manager informing me that our reservation has been cancelled without our knowledge and we have been placed on a Do Not Rent list because we left negative reviews. So I went to the hotel and tried to check in. After travelling all day we were told to go find a hotel somewhere else. This is the only hotel in the town, other are 45 miles away.