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Reviewed Oct. 15, 2023
We booked 5 nights at Club Med Turks and Caicos. Left resort 3 days early because I got food poisoning from the sausage at their breakfast buffet. It was a very bad experience that I would not wish on anyone! Told the staff and they offered no help or any type of refund. Never again at Club Med!
Reviewed Sept. 22, 2023
We went to Club Med in Turks and Caicos, don't know if there's more than 1. It seemed as if it was being managed by teenagers, service was horrible, food ok but not great. It was old, desperate need of repair/updates and in addition we woke up at 3:0] a.m. to a maid and a man in our bathroom, lied and said they were there to repair plumbing, we weren't having any plumbing problems, #1 why the middle of night.
#2 if it was true, why weren't we informed and why were they going thru our bags that were in bathroom, I know they were cause everything was laying on counter. My guess is they were planning to rob us as we slept but I woke up and woke up my husband. Of course they ran out the door, we talked to management a few hours later but of course all we could say is very tanned, local (accent), both had black hair, well that basically describes entire staff. The entire resort was falling apart, dumpy and dirty. Hope this review helps. We will NEVER go to Turks & Caicos again, which sucks cause we travel A LOT.
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Reviewed July 12, 2023
This is just a heads up for those considering purchasing travel insurance on the Club Med site and glad to see I am not the only on. ***Do Not Do It!*** Look elsewhere. Our family of 11 planned a vacation to the Dominican Republic with 4 rooms a year in advance. Because it was so in advance we decided to add insurance.
Long story short, after our daughter ordered her family passports 5 months in advance, they did not arrive in time so 4 of our family could not go and they are still battling about getting their 3,200 back. We also had 1 other family member who started a new job and was unable to attend. I let them know 2 weeks prior so understood I would only get half back and I was fine with that but they couldn't even support that. I will NEVER use them again and may not even book another Club Med resort if that is the kind of insurance provider they find useful. They basically pocketed 4,600 and that is robbery. Shame on you Club Med - Co-ordinated Benefit Plans, LLC, obo Nationwide Mutual Insurance Company and Affiliated Companies.
Reviewed June 6, 2023
I been a longtime vacation user with Club med and my son basically grew up there - what previously were great experiences BEFORE the pandemic!!! It’s now 2023 and we booked a vacation to Turks and costed us 6000$!!! The rooms were old - bathroom moldy and tiles missing on shower floor! We had no towels - no tv remote - took us 5 hrs to get anything- then finally the shower water was cold and if it was 7 pm there was hardly ANY water! The food (previous years French and upscale) was now way less than mediocre - cold sitting under lamps and under or way over cooked - it was awfull!! Staff was heavily drinking AMONGST themself - drinks at the bar were terrible - it also looked like the alcohol was watered down - staff was not in uniform (but wIth with name tag).
It was just horrific - we complained 3 times to the general manager Louis - and to room service and planned to leave the next day - it looked like a cheap carnival cruise line experience - We asked to change room to have at least a warm shower - Louis wanted to charge us another 1650$ - We left 2nd day after we had to purchase another airline ticket - Club media not club med anymore - but after reading it was purchased by ** - I am not surprised - STAY AWAY!!!
Reviewed April 17, 2023
This has to do with the travel agency that coordinates the air and resort packages for Club Med. Our reservations were booked last Nov. In January I received a phone call letting me know that there was a schedule change for our JetBlue flights. The schedule now has a overnight in NYC and BOS. I was told to wait, that it’s most likely that Jet Blue will add the MSP to Punta Cana flight back to their schedule. So, I accept the change. Now that I’ve waited and Jet Blue has not added the flights to their schedule, I’m told I have no choice but to take the HORRIBLE schedule I was given in January. The agents I’ve talked to have been No Help! They have even been rude! I did as I was told to do by the Club Med travel agent in January and waited. They are telling me because I accepted the change in January, I’m stuck.
I’m expected to pay for a hotel in both NYC and BOS an additional $500-$700 which we don’t have. The Club Med agents gave me poor information. The option I was offered in January to take another airline for an additional $300 is no longer available. Now I’m stuck having to pay for 2 hotel nights. Club Med has messed up my vacation and caused us a lot of stress months before we go.
Reviewed March 30, 2023
I recently booked a 1 week stay to Club Med Turkoise. At the time of booking it showed a 40% savings if you book prior to a specific date. I thought wow this is really a great savings so I felt inclined to book before the deal expired. After booking and checking later on, I realized that they just keep posting new 40% deals with new expiry dates. I started to read reviews of the resort and decided to cancel since they advertise free cancellation up until 61 days prior to departure.
Unfortunately once you read the "fine print" the cancellation is ONLY for the stay. You can't even de-couple your flight from the stay so basically if you cancel you lose a good portion of your down payment (the flights and the membership fee). I really feel this is an extremely underhanded way of doing business. Who in their right mind has the option to lose their air fair. Now I have really no option but to go and I have a sour taste in my mouth for Club Med. I called and wanted to speak to a Supervisor, there is no extensions for supervisors or emails and you are basically told "this is our policy". Not sure if this will go anywhere but I wanted to post my frustration.
Reviewed Sept. 8, 2022
After booking & paying for an extensive Christmas 2022 holiday, Club Med sent an email on SEPTEMBER 6th.. when the closing was out in JUNE (if one googled)… spent 10 hours finding another place for the holiday to use my well-priced plane tickets.. JUST shame on Club Med.. I will NEVER EVER use Club Med again.
Reviewed Sept. 3, 2022
#writeyourstory Club Med - I waited all summer to take this family vacation. It was supposed to be an amazing adventure with my family before I returned to work from maternity leave. Something I was already fretting. What was supposed to be paradise was no better than a Motel 6. There was yellow water, roaches, ant infestations, black mold. After finding this roach two inches from my baby’s face in his crib my older two couldn’t sleep because they kept thinking they felt them in their bed. No sleep for my babies led to cranking babies during the day and well not so much fun for anyone.
We would have left early but my sister broke her kneecap while at the resort and was unable to travel. The resort gave her a broken wheelchair which hadn’t been inspected since 2019 which she fell out of twice. All of this and Club Med believes a 50% refund and a $469 future credit is an acceptable resolution. I have no words for how upset I feel by their lack of care for not only the money spent(which for us was a lot) or for what we as a family anticipated and needed but missed out on. Shame on you clubmed for your lack of responsibility or compassion.
Reviewed June 30, 2022
I called to cancel my reservation 4 months in advance and they stated they'd refund the land portion but not the air portion (a value of approx $2000). The reason this is problematic:
1. When you book your flight through Club Med they book a NON-REFUNDABLE ticket without your knowledge or consent. If you are in a situation where you have to request a refund they rely "on the airline policy" for the flight portion. They tell you to speak with the airline directly to obtain a refund but the airline will not speak with you since you have booked your ticket through a third party. Club Med knows this - it is their way of disposing of you. They also say the airline won't refund the tickets but the airline has not taken the money yet - the money is with Club Med until you get on your flight. You know this as well because they can offer you a voucher (with strict restrictions that it be for the same Club Med location). If you can offer a voucher you can offer a refund. Stop lying to your customers. Club Med should offer an option where you can have refundable airline tickets booked through them and they do not.
2. The airline can also change your flight details (including moving you to their discount service) AFTER you have completed payment. This decreases the value of your airline ticket and they provide you with no refund for the difference. This is sneaky and a repudiation of the contract.
I have travelled with high end brands like the Four Season, etc. and I've never dealt with a team who is so disorganized and careless when it comes to customer service. The first agent I spoke with over the phone said the Director of Transportation for Club Med (Jonathan **) would call me within 48 hours. He did not. When I called back to inquire they said Jonathan had left an internal note simply saying "Air Canada will not refund the ticket".
For myself and my husband who work hard for our money, vacations are important. We are willing to pay a premium for a great experience. This has been anything but and the lack of care Club Med has shown is misrepresentative of what is supposed to be a premium and trusted brand. Do not take your business to a brand that will allow for decreases in value after you pay and book non-refundable tickets with airlines without your consent. You deserve better.
Reviewed June 9, 2022
I purchased a package (flight and accommodations) to Club Med Cancun in Oct. 2021 for May 2022. Flight was Frontier Airlines from Newark NJ. Final confirmation received April 2022. We Arrived at airport 4 am for 6:20 flight. Upon arrival, I was looking for Frontier Airlines ticketing/baggage area. Can't find it. Asked where it was. Frontier no longer flies out of Newark Airport!!?? We are stranded in the airport on day one of a non-refundable trip to Club Med Cancun. Tickets purchased by Club Med. Airline No longer flies out of Newark as of March 2022.
Club Med never informs me that I no longer have a flight to Cancun. We scramble and pay more than double for tix to resort. Day before our return home (less than 24 hrs), we get a note slipped under our door informing us our flight home has been canceled, as if Club Med was just notified of this!! When I got home I email Club Med. They told me they had no way of knowing my flight was canceled. If you knew my return flight was canceled, then you knew my arriving flight was canceled and you should have informed me ahead of time. They took zero responsibility in the situation. They took my money to purchase tickets but took no responsibility in informing me that flight was cancelled in a timely manner so I could either opt out of the trip or purchase new tickets.
I am sure Frontier Airlines alerted all tickets purchasers that all flights leaving Newark airport were canceled. The purchaser of my tickets was Club Med, not me. They were the ones informed of the cancellation and chose to do nothing about it. They did not consider it their responsibility to inform us of the canceled flight and chose instead to leave us stranded at the airport to have us figure out and scramble to get ourselves to the resort, regardless of the stress and cost. Their behavior and business practices are reprehensible!!
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