Club Med Reviews

International Chain

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About Club Med

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Club Med offers all-inclusive resort experiences for families, couples, and solo travelers. The company provides vacation packages that include lodging, meals, activities and entertainment at various global destinations. Club Med features amenities like sports facilities, childcare services and cultural excursions.

Pros
  • Variety of activities available
  • Good food quality and options
Cons
  • Cleanliness issues in accommodations
  • Inconsistent communication from staff

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Club Med Reviews

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    How do I know I can trust these reviews about Club Med?
    • 4,646,190 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed March 25, 2025

    The food was just okay. The beach was beautiful. My main beef which has led to a bad after taste is that we booked two massages with our loyalty points and when I got back my visa had been charged $396 CN dollars. I have phoned and written two emails over the past 5 weeks trying to get this resolved and have had no response. Stunningly bad customer service.

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    Customer ServiceCoverageStaff

    Reviewed March 21, 2025

    Travelers beware of CLUB MED policies! A group of 10 of us purchased a 7-night vacation at Club Med Turkoise in Turks and Caicos. We put our deposit down in August 2024, paid the remaining balance in November 2024, and were to travel in mid-February 2025. One day before we were to travel, we were notified of an unexpected and impending death in our immediate family. We obviously could not go on the trip. I know the first question people have is, “Did you have travel insurance?” No, we did not purchase the travel insurance; HOWEVER, I’m not certain it would have mattered.

    The cancellation policy is a bit confusing. Even with the optional insurance through Club Med, it appears that cancellations less than 14 days out result in a 100% loss of something. Is that some type of a cancellation fee or loss of your prepaid stay? What covers last minute emergencies then? If you have the insurance, you shouldn’t be charged a cancellation fee. It is my understanding that All-Inclusive vacations through Club Med (such as that we had purchased) come with a “Basic Travel Protection Plan.”

    In reading this plan, a benefit of up to $1000 can be paid for trip interruption. The kicker is that you have to physically depart for the vacation before an interruption can occur. An emergency less than 24 hours before departure (such as ours) does not count. Regardless, I contacted Club Med to see if we had any options. NO was the answer. I wasn’t necessarily even looking for a refund, but had hoped there may be some type of a travel credit/voucher that we could use in the near future (even if it had time/date restrictions) since they already had our full payment months in advance. NO was the answer to that as well. The advisor said to check with my credit card company and finally at the end of the call said, “Sorry for your loss.” Yes, so am I, in more ways than one!

    So Club Med was unwilling to make any concessions to its customers. By the way, the other 8 people in our group did go on the vacation and even brought up our situation to the staff at the resort and were basically ignored. I would say that Club Med is off of the resort list for us, our friends, and others who may have experienced the same thing.

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      Reviewed Feb. 13, 2025

      I stayed at Club Med Turks & Caicos from 1-Feb-25 thru 8-Feb-25 and cannot wait to go back again! Every aspect of the trip was fantastic, beginning with Reception upon arrival at the local PLS airport!

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      Staff

      Reviewed Nov. 15, 2024

      We recently (September 2025) stayed at the Club Med (Playa Del Carmen) Punta Cana. The Club Med in Punta Cana had experienced a fire so were moved up the coast the their other resort. The resort was great. Excellent accommodation, food and beautiful beach. This was our fourth time at a Club Med. The entertainment was not as good as the other CM's we had been to.

      The only negative was that when we left the resort and got to the airport my luggage did not make it into the van. I still do not have my luggage and it has been a very frustrating experience dealing first with Club Med Canada and the resort. Messages to the resort GM were not returned and other staff I have spoken to have offered various reasons as to why my luggage cannot be sent to the Punta Cana airport. It has been a month since we were at the resort. This is not the type of client service I expected from Club Med. We spent approx. $20,000 for our holiday and it is certainly casting some doubt whether we will consider Club Med for future trips.

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      Customer ServiceStaff

      Reviewed Sept. 7, 2024

      Horrible Customer Service. Definitely will never book Club Med again. The Resort itself is okay. It's just the booking and reservation agents that are Horrible. More often than not I got reservation agents who have bad attitudes and speak down to you. One res agent refused to let me speak to a manager and just wanted to argue with me until I had to hang up on her. Another gentleman kept getting annoyed and giving me attitude every time I asked a question. Horrible.

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      Sales & MarketingPunctuality & Speed

      Reviewed May 24, 2024

      Our last family vacation with ClubMed at Miches location in the Dominican Republic was an absolute disaster. The location and the Club are great. The ClubMed advertising, marketing and management are deceitful, dishonest and appalling. Our 5 months early and fully paid booking was unclear when we arrived with 6 young kids after long flights on a Saturday evening, until 11pm. We were stranded at their reception and ultimately forced to pay additional unjustified money. Then we were asked repeatedly during our "quality vacation" to provide endless proofs of transactions that were already completed.

      The local management is atrocious, opaque and incompetent. They kept referring us to the US headquarters, during a long weekend when they are unreachable! ClubMed then engaged in a 3 months' discussion. Placed additional unexplained, false charges to our credit card and refused to compensate us for lost time, aggravation and a terrible experience. Be aware of their super cumbersome and unclear marketing and management!

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      Reviewed April 20, 2024

      This review is for the booking experience. Membership fees are added to every trip and are good for 1 year. I travelled to a Club Med club twice in 11 months and was charged membership fee each time despite the fact that memberships are good for a year.

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      Staff

      Reviewed March 26, 2024

      We spent a few nights in Club Med Ixtapa. The second day of our stay a woman and a man were attacked by a crocodile in the water in front of the Club Med beach. The man died instantly. Club Med closed the beach for the next few days so we couldn’t enjoy our vacation which we booked to enjoy the beach. 6 minutes walk from Club Med there is a river with lots of crocodiles which are abundant and not much of fences around them so they can get into the ocean very easy.

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      Staff

      Reviewed Dec. 28, 2023

      I was a guest at Club Med Ixtapa from December 10 - 17, 2023. Management told staff NOT to tell guests about shark killing of one guest and maiming of another on December 14, 2023 at 9:15 am. Management also told staff not to tell guests the water was not safe. No staff informed me the water wasn't safe when I entered the water in the exact location of the attack several hours later. When I demanded to know why Club Med management did not officially inform guests of the attack and unsafely I was told that management had other priorities. When I informed Club Med Corporate of the problem in a detailed timeline they said it was not their responsibility to inform me or guests.

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      Punctuality & SpeedStaff

      Reviewed Oct. 15, 2023

      We booked 5 nights at Club Med Turks and Caicos. Left resort 3 days early because I got food poisoning from the sausage at their breakfast buffet. It was a very bad experience that I would not wish on anyone! Told the staff and they offered no help or any type of refund. Never again at Club Med!

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      Club Med Company Information

      Company Name:
      Club Med
      Website:
      www.clubmed.us