Club Med Reviews

We recently (September 2025) stayed at the Club Med (Playa Del Carmen) Punta Cana. The Club Med in Punta Cana had experienced a fire so were moved up the coast the their other resort. The resort was great. Excellent accommodation, food and beautiful beach. This was our fourth time at a Club Med. The entertainment was not as good as the other CM's we had been to.

Horrible Customer Service. Definitely will never book Club Med again. The Resort itself is okay. It's just the booking and reservation agents that are Horrible. More often than not I got reservation agents who have bad attitudes and speak down to you. One res agent refused to let me speak to a manager and just wanted to argue with me until I had to hang up on her. Another gentleman kept getting annoyed and giving me attitude every time I asked a question. Horrible.

Our last family vacation with ClubMed at Miches location in the Dominican Republic was an absolute disaster. The location and the Club are great. The ClubMed advertising, marketing and management are deceitful, dishonest and appalling. Our 5 months early and fully paid booking was unclear when we arrived with 6 young kids after long flights on a Saturday evening, until 11pm. We were stranded at their reception and ultimately forced to pay additional unjustified money. Then we were asked repeatedly during our "quality vacation" to provide endless proofs of transactions that were already completed.

This review is for the booking experience. Membership fees are added to every trip and are good for 1 year. I travelled to a Club Med club twice in 11 months and was charged membership fee each time despite the fact that memberships are good for a year.

We spent a few nights in Club Med Ixtapa. The second day of our stay a woman and a man were attacked by a crocodile in the water in front of the Club Med beach. The man died instantly. Club Med closed the beach for the next few days so we couldn’t enjoy our vacation which we booked to enjoy the beach. 6 minutes walk from Club Med there is a river with lots of crocodiles which are abundant and not much of fences around them so they can get into the ocean very easy.

I was a guest at Club Med Ixtapa from December 10 - 17, 2023. Management told staff NOT to tell guests about shark killing of one guest and maiming of another on December 14, 2023 at 9:15 am. Management also told staff not to tell guests the water was not safe. No staff informed me the water wasn't safe when I entered the water in the exact location of the attack several hours later. When I demanded to know why Club Med management did not officially inform guests of the attack and unsafely I was told that management had other priorities. When I informed Club Med Corporate of the problem in a detailed timeline they said it was not their responsibility to inform me or guests.

We booked 5 nights at Club Med Turks and Caicos. Left resort 3 days early because I got food poisoning from the sausage at their breakfast buffet. It was a very bad experience that I would not wish on anyone! Told the staff and they offered no help or any type of refund. Never again at Club Med!

We went to Club Med in Turks and Caicos, don't know if there's more than 1. It seemed as if it was being managed by teenagers, service was horrible, food ok but not great. It was old, desperate need of repair/updates and in addition we woke up at 3:0] a.m. to a maid and a man in our bathroom, lied and said they were there to repair plumbing, we weren't having any plumbing problems, #1 why the middle of night.

This is just a heads up for those considering purchasing travel insurance on the Club Med site and glad to see I am not the only on. ***Do Not Do It!*** Look elsewhere. Our family of 11 planned a vacation to the Dominican Republic with 4 rooms a year in advance. Because it was so in advance we decided to add insurance.

I been a longtime vacation user with Club med and my son basically grew up there - what previously were great experiences BEFORE the pandemic!!! It’s now 2023 and we booked a vacation to Turks and costed us 6000$!!! The rooms were old - bathroom moldy and tiles missing on shower floor! We had no towels - no tv remote - took us 5 hrs to get anything- then finally the shower water was cold and if it was 7 pm there was hardly ANY water! The food (previous years French and upscale) was now way less than mediocre - cold sitting under lamps and under or way over cooked - it was awfull!! Staff was heavily drinking AMONGST themself - drinks at the bar were terrible - it also looked like the alcohol was watered down - staff was not in uniform (but wIth with name tag).