Club Med Reviews

Club Med never informs me that I no longer have a flight to Cancun. We scramble and pay more than double for tix to resort. Day before our return home (less than 24 hrs), we get a note slipped under our door informing us our flight home has been canceled, as if Club Med was just notified of this!! When I got home I email Club Med. They told me they had no way of knowing my flight was canceled. If you knew my return flight was canceled, then you knew my arriving flight was canceled and you should have informed me ahead of time. They took zero responsibility in the situation. They took my money to purchase tickets but took no responsibility in informing me that flight was cancelled in a timely manner so I could either opt out of the trip or purchase new tickets.

I am sure Frontier Airlines alerted all tickets purchasers that all flights leaving Newark airport were canceled. The purchaser of my tickets was Club Med, not me. They were the ones informed of the cancellation and chose to do nothing about it. They did not consider it their responsibility to inform us of the canceled flight and chose instead to leave us stranded at the airport to have us figure out and scramble to get ourselves to the resort, regardless of the stress and cost. Their behavior and business practices are reprehensible!!

Food is good but everything is buffet and self serve. Self serve your coffee etc. at breakfast and you can even self serve lunch beers. Absolutely no service and often guests are not even acknowledged - purely transactional. Live music at Sharkies is fabulous but otherwise shows are juvenile. Bartenders care nothing of the long lines. You should not need to wait in line 30 minutes for a drink at an all inclusive and well drinks shouldn’t be of such low quality that you’re upgrading to palatable wines and liquor. Not the warm hospitality the Caribbean is so well known for.

Rooms are old and tired like 80s dorm rooms with comfy beds but purely functional and most without a balcony. 2in1 shampoo/conditioner bolted to the wall in a moldy shower with temperamental water temperatures. Cinder block and old. No minibar and weird stuff like a single coffee mug and a shortage of pillows. The safe is also from the 80s and I Lysol wiped the filthy brown handprints down the edge of the door. Toilet paper is prison grade and top sheet has a little burn mark. Remember the clothes hangers that hook into the hoop permanently attached on the rod? Some are missing.

Beach is not groomed. Beach/pool chairs while plentiful are mildew stained. There are boats on the beach but absolutely no staff on hand to run any boating activity. Grounds are in very rough shape and this place is crawling with French pickleballers. Avoid rooms at the far end of 2000 block because they’re out there at the crack of dawn pickleballing away. Unless you like awakening to what sounds like furious ping pong. The whole place feels like a swingers club. Would never recommend. Go anywhere else. Date of stay: April 2022.

While “window shopping” online last week I looked up the price for a spring break trip at Cancun and what the price would be if I applied the credit. My online account only showed partial credit and I have been in contact with customer service about how to apply both pieces. I have multiple emails with somebody from customer service confirming the back-and-forth and my emails asking for clarification on the amount. I never gave a credit card or confirmed I would book I said I was “interested“ but FIRST would need to know the total amount after the credit was applied. I also confirmed the trip was for 4 guests and even wrote down the reference number (I had also been looking at a 5 guest option).

Despite this back-and-forth the next email I receive is a booking confirmation for five guests with an invoice saying nonrefundable And with no full credit applied. I have since reached out multiple times with no reply. This feels like a scam where they were trying to twist my words into saying I confirmed but the email clearly says what I’m asking for. I never do I say I am ready to buy this. I am hoping this is just some silly customer service error as I have always loved command in the past but something doesn’t feel right about this experience at all. If customer service is reviewing this I am still waiting for your response on email to clear it up and will be happy to update this review once I do.

Update Jan 30th 2022. Indeed a scam from customer service. Looking to lock in guests with no refund even if resort closes for covid. From customer service. Essentially.. “The club med covid cancelation regulations don’t apply because you booked a non refundable trip“. I am waiting for a more follow up

We decided to pay the change fees and go on the trip. Then they came back and wanted another $3000+ to change the dates at the resort. They canceled the vacation and will not do anything about it. Every time we call in we get different solutions and none of the work. I would never recommend anyone to use Club Med. Unless you just want to throw money away and not get any service. It has been the most horrible experience of my life. Stay away from Club Med and tell all of your friends and family to do the same.

So weeks go by and no info/response from Club Med. Then after a month or so I and others we were with, reach out...no response, then months later reach out again, no response. I have finally told them to close off my membership program and delete my info...again no response. This company is awful and after a few years of putting up with incredibly average service and quality...enough. There are so many other places we can spend thousands and thousands of vacation dollars. Avoid this company. They are full of themselves and in retrospect always have been.

For 2 weeks the cost was 6000 for one person but Club charged my credit card around 13,000 by mistake and I was told my room would be upgraded for hassle. My room was never upgraded cause once the Chinese get your money all guest get on complaints is lip service. My bathroom had mold, and things like this or the fact staff really went downhill did not bother me cause I was there for the beach and to snorkel. By the way on my first visit my ribs were broke and Club Med did not call the police. I read a review you can google on TripAdvisor if you enter assault and you will see a man was headbutted weeks after my trip in March and TripAdvisor blocked the reviews. A Prosecutor was murdered at Club Med in Oct and it is still unsolved.

I suggest you avoid drunk guests and go to bed after 10 and don't answer your door for anyone and you will have no problem. I also caught a horrible cold so wash your hands. The buffet is a bREEDING GROUND FOR BACTERIA. If I read this I would not visit but it's the best price on the island and if you read the state dept. warnings and are cautious you will be ok. If you want a better bang for your money go elsewhere. But be careful because it is a free for all and with the Chinese if you have a problem you are on your own. Well the French were the same cause they want the truth buried to keep sales up. Google the NY prosecutor murdered and see for yourself. The entire region is dangerous so you can still go but keep your guard up.

This is a deceptive marking scam. Also, we decided to try to book from a travel company that quoted us a cheaper amount than the Club Med website. Club Med quoted the travel company a much different price than what Club Med ended up being charging me through the travel company (I have the direct invoice from Club Med so it wasn't due to surcharges from the travel agency). Club Med issued a refund for everything except THE MEMBERSHIP FEE! They won't even refund everything due to their mistake and not honoring the price that they gave 2 just 2 hours before I booked! This shows that Club Med does not care about their clients. They just want money and will resort to deceptive practices to make you pay.

Original Review: With the chaos at Gatwick caused by drones and the possibility of problems associated with Brexit we decided to consider cancellation of our Club Med Holiday. On 4th October 2018 we had placed a deposit of £335 on a holiday to take place in Turkey on 31st May 2019. The balance of £3540 is not due until 2nd March 2019. If we cancelled at Christmas time Club Med demanded we forfeited both the deposit and paid the additional cost of a proportion of the cost of the holiday. The total would be £994.98 - almost on third of the holiday price.

The Competition and Markets Authority guidance on cancelling goods or services intimate that non-returnable deposits can be unfair and the business should be contacted to explain how they calculate the amount they are keeping or charging us for cancelling the contract. We have made formal complaint to Club Med that Customer Services have failed to provide a response to the advice by the Competition and Markets Authority and merely refer to the written terms of contract sending us one of 4 pages and another of 23 pages. Both are in densely written small font.

This is not at all helpful in resolving the dispute as the contract itself could be regarded as unfair. Club Med have not confirmed whether I ticked the box for reading the 4 page or the 23 page document when confirming our booking. The length and wording of both would have been difficult to read on screen and we completed the booking in anticipation that the contract would be a fair one. I am giving consent for Trust Pilot to let Club Med know about this review and to assist them the booking reference concerned is **. Issues reported to both my Member of Parliament and the CMA. We await final responses before deciding whether or not we should seek resolution via ABTA or prefer County Court action. The responses of Customer Service to the issues I have raised together with other reviews here add to the worries of drones and Brexit.

Renting the ski equipment: Basic English is a must in every resort that it is open for foreigners. We found that such won’t apply at Yabuli – none of the staff working at the ski rental area had any basic command of English. Poor safety preparedness: Unfortunately, on the second day of our stay, while on the slopes, my wife had an accident and broke her ankle. In the following, the main points arising from this incident. The resort infirmary is located at a different level than the access to the resort from the slopes. It was noted that there is no lift serving this area and, injured, my wife had to walk all the way to be given the first aid. To mention that the access stairs to the infirmary were still covered in snow and ice, further risks to whoever is to access the area.

The medical staff as appointed at the infirmary appears to be totally unprepared. We were expected at least the basic first aid where the nurse appeared to panic more than anyone else. Fixing a possible fracture in splints, painkillers, ice on the area – that is definitely not within the nurse actions. General support during the emergency – apparently none of the staff around knows what they need to do in case of an emergency. The closest wheelchair was located at the front desk, at the luggage area – we needed to wait more than half an hour to be brought over to the infirmary. Even more frustrating – around us no one spoke proper English so, no one understand a simple “wheelchair, please”. No other option than, I had to make my own journey to the front desk and bring over the wheelchair.

We assume that a resort as ClubMed has to have the basic arrangements for transportation of a casualty to the nearest hospital or some sort of arrangements in place. What we have got (and this happened during daylight, working hours) was a taxi arranged through ClubMed and paid directly from our end. Main entrance to Yabuli resort – there is a ramp for handicapped access, but the same is not maintained – at the time of our departure to the hospital, access via the wheelchair was not possible as no one cleaned the ramp – icy and covered in snow. This was not a one day even – myself noticed the same since arrival the condition of the ramp. My wife needed to be hand carried by our friends at the resort all the way to the taxi.

Hospital – again the same language barrier, none of the staff is able to understand basic requests. We expected someone from the resort to accompany us and translate as necessarily, but such is apparently not within the standard operating procedure nor within the minimum decency and consideration that we would normally expect. After being seen by the doctor – we were told that the hospital is unable to arrange any medical support and consequently we need to make our way back to Singapore. To mention that facilities at the hospital are an absolute disaster – no toilets for the handicapped, no support for the injured, no wheelchairs available.

The next days of our stay – absolutely no medical support within the resort. No painkillers, no medical checkups, almost no respect from the Village Chief – only concern she showed was to us: “when are we going to leave so she can go back to her routine?! – please read “taking long karaoke sessions” for the pain of all attendees.

Club Med medical cover. Shortly after the incident, we were told not to stress about the costs as the resort has its own medical cover for such situations. Honestly – we don’t understand what the cover includes as all costs were supported by us. Obviously, we enquired with the Chief of the Village where she said not to worry, Shanghai office will contact us at a later stage. Obviously, this was/is not the case and up to today no-one contacted us.

We expected basic arrangements for transportation to the train station (the highway was closed on the day of departure). What Club Med Yabuli arranged was just a van from the resort to the train station. We had been left alone, with no one to translate for us, no wheelchair support, etc. My wife in crutches had to run to make it to the departing train and unfortunately had another fall that leaded to another fracture. Transfer from Harbin to the airport – non-English speaking driver with an inadequate car – a five-seater for five persons travelling with my wife being required to extend her leg at all times.

Club Med – handicapped access. Myself, as an amputee – having visited several of your resorts, I must stress that I found Yabuli Club Med completely unprepared to receive any handicapped person. Lifts are not functioning, access routes are either covered in snow and ice or completely blocked, handrails are wobbly and detached in places, etc. etc. I believe that this is not about meeting the requirements of every person with disabilities -it is a complete lack of respect and basic arrangements supplemented by a total disregard for anyone that expects more than what the hotel offers as now: untrained, unprofessional staff, poor cleanliness and hygiene, zero emergency preparedness.

Irrespective of what has been said above, we need to extend our special thanks to those that assisted us on a daily basis in spite of their extremely busy schedule – they always managed to find a minute to ask about our condition, taking care of our daughter while we were at the hospital, etc: Niko (Assistant Chief Village), Gilles (maintenance), Sam (ski instructor), Miguel and Elly (Circus) and Elly (from circus), James (ski instructor), Cherry (ski), Anna (spa). These persons are entirely Club Med staff – something that we got used over the years and what we expected from the rest of the staff.

He sincerely recommended me to go with insurance. The same day I called the insurance company explaining the situation and asking about how I should proceed to get the refund. I have done whatever they tasked me to do, however today I was notified that my claim was rejected because my flight was not canceled. I have lost 3.000$ and I am convinced that both Club Med and its insurance company - CSA are cheating customers. I am left without nothing now. I did not go to my holidays, and they ruined my anniversary. Good job Club Med! Good job!

We never asked for the premium back as Club med now claims and I had even begged them not to include the insurance with the Resort reimbursement. They claimed they had a recording of our conversation where we asked for the premium but that was a blatant lie. They even claimed a member of my family must have told them to refund the insurance. These people are very dishonest. I would warn everybody before booking with Club Med. It is not worth ruining your very much anticipated vacation and paying $1205 to get absolutely nothing.

After dinner they had a show and fireworks that after I took the kids to bed. My wife stayed visiting with some guests he met and after fifteen minutes or so came to the room and told me Jeremy again approached her and was told during their chat was a request for her to meet him when he was done with his shift. She was a bit tipsy and agreed he was crossing a line and asked me to let it go. I did that at dinner and think Jeremy was now the creepy guy at the party trolling for drunk girls to try and take advantage of. With one full day left I was unwilling to subject myself to ignoring more interactions with Jeremy. Either way I was curious as to the policy of how “friendly” staff should be with the guests. The events end late at the resort and I wanted to talk directly to the main management team about Jeremy’s actions so decided to wait until morning. That was my second mistake, reporting Jeremy to management.

The next morning I made my complaint to the front desk clerk after my run around 8am. He said the manager would be there at 10 and he would let the manager know at that time. I told him that breakfast is at 9 and if I see Jeremy at the restaurant I would confront him myself but it was clear did not understand. I then went to the restaurant and spoke with a middle manager there and told her the same thing and she was very understanding, took information, and said they take this behavior very seriously and assure me the situation would be handled. Unfortunately she was alone. After lunch the Banquet Manager spoke with me. I did not get his name as that conversation did not last very long. He did admit that he personally saw Jeremy at dinner as I described and after the fireworks. In both instances he did nothing except I can only guess high five his buddy.

When I inquired as to why he did not stop Jeremy from hitting on my wife he said and this is an exact quote, “He is 23 and would not be interested in an older woman”. He then asked if I personally heard Jeremy proposition the meet up which is an impossible standard while I was in the room with our children. That was enough evidence or lack thereof for him, case closed, business as usual at OPIO under his leadership. The only time he seemed to care about Jeremy’s behavior is when I raised my voice and some other guests took notice of our exchange.

After that I spoke with the general manager about Jeremy and his Banquet Manager. He said that he would look into the matter but to my knowledge did absolutely nothing and never followed up with me. I received no closure and have zero faith in the management teams ability or desire to do anything about my experience or other guests at risk of a similar experience in the future.

Lessons Learned: If Club Med as an organization has a policy for guest and staff interactions the management team and staff at OPIO do not have the understanding, ability, or desire to implement. Management even if they see inappropriate staff behavior will not intervene or help and if you as the victim talk with them discretely they will do nothing. I urge you to trust your gut and behave as if you are on your own and don’t relax too much on your vacation or give the staff the benefit of the doubt. I do not recommend getting in a physical confrontation but keep that option on the table and approach staff immediately and loud enough to be heard by other guests and get witnesses. At this time with this management team YOU as the guest are guilty until proven innocent at OPIO.

I am concerned that my handling of this situation will only serve to embolden certain OPIO staff to become more discreet and harder for guests to catch these types of behaviors with guests. As Jeremy was blatant in his approaches with my wife, I fear that all he learned is to not get caught next time instead of don’t do it. I will not be returning to any Club Med resort and I hope this helps you as a prospective guest in making your decision to vacation with this organization. I hope Club Med will consider how you handle guest and staff relations and take much more seriously your predatory staff and the managers who ignore or otherwise promote that behavior.

We arrived at our room with a beautiful view of the Dominican Jungle. The Jungle was more inhabitable than the room. Furniture (a bed, bedframe, two night tables and two couches) from the 1980s. I guess the guests who suffer this room live out of their suitcases. Paint, decorations and curtains (curtain rods broken and hanging) full of the stench of mold trying to be covered up by an equally appalling stench of disinfectant. When we looked at the AC supplies and returns we realized that we may be the only ones that did. Black with mold.

We were back at the reception area within 20 minutes of our arrival. I will give these very polite CM associates credit as they were very helpful and accommodating, although perplexed that the room wasn't to our liking, as I sought other resorts to enjoy the week. After about an hour of phone calls we were able to find accommodations at a 4 star resort that was only too happy to serve. During this time my wife and son were shown around as well as two alternate rooms for us to consider.

Summary: My son asked if we could stay and my wife said the rooms were clean and recently renovated. I hid my disappointment as I thanked the people on the phone who hustled to provide beautiful accommodations at the other resort with less than short notice. We were sold this vacation as a newly renovated 4 star resort of the NEW CLUB MED. I think to get the acceptable accommodations upon your arrival you need to belong to a club that we are not aware of nor care to be. If you have a tween/teen or two and want them to be with many of the same, go here and insist on newly-renovated room and not one schedule for demolition. Vacationing for any other reason, go elsewhere.

On arrival at Chu Da, the first thing we noticed was a GE doing some cleaning up, spraying detergent within the vicinity of the eating utensils. A most disconcerting sight when there were patrons eating at the restaurant! It would have created less trauma if I had not tasted chemicals on the water we were served. Whether it was the taste of the detergent or that of tap water I could not tell but the taste was so strong that it made me nauseous!

Flies were abundant in the restaurant (which we noted were even more prevalent at the main restaurant). The lighting in the men's washroom outside of Chu Da was noted to be activated ONLY from near the toilet seat and not at the entrance. As such I had to make do with washing my hands in the dark or with using the washroom with the door open!

Conditions of the Deluxe room (O2204): Your definition of deluxe is really above this world! The lock at the front door was broken (but not unlockable). The door was cracked beyond belief. The balcony door was left open when we entered. Considering the downpour that morning, it was little surprise that the floor adjacent to the balcony was soaked. This wasn't the only awe we had from our stay. The tapestry on the wall (above the bed) smelled foul, the door frames and cupboards were mouldy, badly scratched floor panels, missing towel hanger, no drying line to hang wet swim wears... To top the list on the standard of the room, cockroaches were found on two occasions during our stay! If that was a deluxe room, I wouldn't dare to imagine what a lower grade room would look like.

MiniClub: While most of the GO's led by Moez and Rama were first class, a few of them were clearly not interested in children as shown by their demeanour. Pulling the wrist bands from the little ones when signing out, no goodbyes, no hugs at the end of the day, children not being allowed to get their own food from the restaurant buffet... the list goes on. How do the GO's know what preferences the children have? Definitely not French fries and chicken nuggets every day! These GO's really have much to learn from those at Sahoro (or just ask Otto)!

Maintenance: We had the misfortune of noticing a few issues that are most disconcerting to anyone on holiday. Renovation garbage was left unattended below the staircase to our room throughout the duration of our stay. Some maintenance staff was even noted to be smoking within the resort compound (outside the Buddharaksa Conference Room).

Restaurants: Is hot tea with lemon too much to ask from either of the restaurant? Is your idea of banana milkshake one that involves pouring banana extract and milk together with ice added as an afterthought? The green room adjacent to the main restaurant had a musty odour every morning, possibly coming from the large plastic mat in the centre of the restaurant. Cracked bowls and plates were in abundance.

The standard of practice by GEs: On the second day of our stay, we took the opportunity to patronize the Club Med Spa by Payot. We arrived at about 9 am, one hour after the opening time, yet we were left standing for 10 minutes. What amazed us was that the receptionist, on seeing our arrival, decided to close the door adjacent to the reception to finish what she was doing before coming out.

We had also the opportunity to wipe the floor in our room on several occasions after wading through the flooded areas with our shoewear. Noting how dirty it was, it made us wonder if mopping the floor was actually done everyday which we doubted very much as we never saw a mop or a bucket of water in the GEs housekeeping trolleys. Our room was attended at various times during the day with little consistency from 10am in the morning to 4:30 in the afternoon.

The Sports Centre: I also had the chance of playing at the chipping/putting green followed by the 7 holes on a day when the rain was not heavy. The state of the golf balls and the golf clubs was beyond belief! Not only that, my hands were completely dark by the end of the 90 minutes from holding the grips of the wedges and putters. Some concept of hygiene the resort has!

Friday Night Dinner on 3 June: As with other evenings we went to look for a table at about 7:30 pm on that day. When we approached a free table, we were swiftly told by one of the waitresses/GEs that it was reserved, the same for another table and another. First of all, we were never told of this reservation policy in the previous evenings. Secondly there was no sign to indicate that these tables were reserved. Thirdly we were not given suggestion/advice as to where we could sit! To make things more disagreeable, the little invitation card from the Chief of the Village made no attempt to indicate that there was a RSVP requirement for the evening.

Inconsistent Policies - On Energy Conservation (Green): There were inadequate facilities for GMs to dry off our wet towels or swim wear. There was no chance for us to express our wish or otherwise of our desire to have our towels changed. Music was heard blasting away by the pool side in the wee hours of the night when there was hardly a soul in the vicinity. On Smoking: A lot of GMs were seen smoking inside the resort during our stay. With a resort aiming for families and children, it was rather unimaginable that the GOs did nothing about such incidents, some of them even condone it when asked to approach patrons of this wayward behaviour!

Major Issues: Drainage Problem - While the inclement weather last week was beyond the control of anybody, not least the GOs, the attitude exhibited by the GEs and some GO's left me flabbergasted. The walkway leading from the main restaurant to the Spa and the guest rooms were flooded THREE times in the last week. When the issue was managed by the maintenance staff, via the assistance by the GOs, all that was done was putting a wet floor sign in the flooded area.

The second time it happened, it coincided with the medical check-up for the resort staff at the Conference Room. Scores of personnel were seen wading through the area, oblivious to the fact that GMs had to do the same in this 4 Trident resort!!! On the very last day of our stay, the same area was flooded and no effort was offered by the reception GOs as they knew there was very little that they could do, citing reasons beyond their control. This really astonished me! Does the management really expect GMs to wade through the flooded area, dirtying their shoes and feet every time a torrential downpour takes place? This is beyond belief!

Power Cut: This happened twice during our stay! Hygiene: The washroom adjacent to the main restaurant was frequently in a state of appall. Last Friday evening (at about 5:30pm) it was of such dismal condition that I had to check the attendance record of the GE who was supposed to oversee that washroom. That was no record of his attention since 13:30! For 4 hours and yet nobody cared - this was truly amazing!

General Issues: The tea and coffee sachets in the room were never replenished. The WiFi connection inside the room was totally unreliable. Poor signage to the different buildings of the resort. The access to Mini Club involved walking through the rain (seriously, would one umbrella be sufficient for 2 parents and a child in torrential rain?).

We had the privilege of staying at Club Med Sahoro earlier this year and I would have given that resort a 6 star if it was at all possible. However this time I would give Club Med a negative rating if I really could. The whole resort and the management's attitude were simply one of the worst hotels I have ever stayed in my entire life!

When the nurse arrived, the other staff person was clear to chastise noting that these types of accidents are completely avoidable with appropriate warning signs (typical of most establishments). The nurse examined me and bandaged my ankle... She was unable to determine if it was broken but gave me a wheelchair and some ice and then CHARGED ME for some pain medication. She noted that I should immediately have it x-rayed upon my return to Canada the next day as these types of injuries can have longer term implications. My partner went to enquire if we could move our room to a ground floor unit for the night as there was no way I could climb the 3 flights of stairs necessary to get to our assigned room. Not only did they decline the request, they never offered to have anyone come and assist me in getting to my room.

An elderly gentleman who was a guest of the resort went on my behalf to see if he could get some staff people to assist me to my room given that I could not walk, was in incredible pain, and was being forced to climb 3 flights of stairs. The staff told him everyone was on break and that he should ask again when they returned in a half hour. I sat there in the wheelchair with my ice bag for another 30 minutes. When they returned from their break, the elderly guest once again asked for assistance for me. I waited for another 30 minutes and no one came. With no choice left, my partner wheeled me to our stairwell and helped me hop on one foot up the 3 flights to our room. Half way there I broke down in tears as the jarring on my ankle was excruciating at this point.

After a night of no sleep, I descended the stairs on my butt and got back in the wheelchair to go back to the nurses station and then await my ride to the airport. While I was waiting the acting General Manager came over and inquired as to what happened to me. I told him and expressed my concern over their not having warning signs and noted that had it been one of the many elderly guests that had fallen this could have resulted in much more than a broken ankle. He said not to worry and he would look after me. I never saw him again.

When I got to the airport I had to climb the stairs on one foot into the craft. The pilot radioed down to the Toronto airport to ensure that there would be staff at that end to assist me in a wheelchair off of the flight. Needless to say, the flight was very uncomfortable, given the natural way you swell in the air and my already VERY swollen and bruised ankle.

When we got to Toronto we went immediately to the emergency ward at the hospital. I was x-rayed. The doctor noted that it did not appear to be broken but that I had a severe sprain with damage to the ligaments. She noted that I should remain home for a few days from work and was instructed to use a walking cast once I was able to bear weight on the foot.

I lost 3 days of work, had to cancel all of my social engagements (Christmas events) and remained housebound. When I could finally walk with the cast I was forced to go by taxi as I couldn't drive nor get on a street car. I wrote to Club Med in the Turks and expressed my concern over their lack of care or empathy for a situation that they had created. I noted that given the large number of elderly guests who attend this resort I needed some assurances from them in good conscience, that they would put the necessary precautions in place to ensure that this does not occur again on any other guests.

I received a response from the resort say they were sorry to hear what had happened and asked me if they could do anything for me. I thought about this and said "Yes", I'd like to have a "do over" on my vacation at their resort. I felt their hosting me as a guest for a week would be the least they could do given the situation, and I also wanted to ensure first hand that they did indeed take my accident seriously and put in the necessary precautions to protect their guests.

I received a response stating that they could accommodate me if I would authorize a charge to my credit card for about $4,500. I was shocked to say the least! I wrote back and again expressed my concern at their not taking my situation seriously and their complete disregard in their complete responsibility for what had occurred. I attached a photo of my injured ankle (still totally swollen and bruised 2 weeks after the incident) in hope that they would finally recognize the damage they had caused.

I was then told that they are not authorized to comp a guest and would have to go to their head office for direction. The next day I got an email saying the head office guest services told me to call a 1 800 number to accommodate me. I waited about 40 minutes on hold only to discover that the number they provided was for me to make a reservation at my own expense. At this point I was livid. I wrote the head office an email and pleaded that someone take my situation seriously.

I received a phone call from someone in guest services from Club Med. She inquired about my medical costs. I told her I didn't want them to reimburse me for my medical costs, taxi costs, loss of work etc. All I wanted was for them to host me for a week in February so I could regain my trust in their organization. She said she would need to speak with her supervisor and would get back to me via email. I received an email from them last night saying they were not prepared to offer me a complimentary stay and that I should go to my insurance company to see if they will reimburse my medical expenses.

So here I am 3 weeks later - still in a cast as a result of their negligence and they are unwilling to even offer me a few nights accommodation. Disgusting. I can't express how disappointed I am in Club Med - and I want to ensure that all people considering using their services - particularly the elderly - use good judgement before you book with them. I would hate to think what would happen if this had occurred to one of the many seniors who were guests the same time I was. It's all so very disappointing.