CheapOair Reviews

Great people, great service... thanks!

In reserving air flight tickets, the agent was very professional and efficient. The process was quick and painless. I will use this service on my next trip.

I spoke to AG. He assure me that I would have free carry on bag and free check bag up to 40 pound with a window seat. When I didn't my email within the 3 to 4 hours after my call. The next day I called customer service. Not one thing that he said came true.

I was not offered the $50 coupon for enhanced seat assignment by the representative I spoke with. He also did not know if SAA was associated with any other airlines. Said I would have to call the airline directly. He had no contact phone number. SAA is part of Star Alliance, I don't think that it would be too difficult to look up the info. I have used CheapOair in the past and was very satisfied with their service so was somewhat surprised by this agent's lack of assistance.

I was very pleased with the customer representative that helped through searching the cheapest fare for me and my husband and son. She was able to book our flight separately since I am going to travel first and then my husband and son to follow after few days. She was able to book our flight back all together as well. I think her name was Audrea but I am not sure of the spelling of her name. She is very assertive, productive, and persistent. Based on her statement she said the price of our fares are cheaper than most airlines online. I am very satisfied.

We had to cancel our trip due to my husband's health, being that he was hospitalized prior to our trip date but recuperating and still under the care of his physician. Trip Mate (the travel insurance CheapOair uses) has denied our claims due to the fact that "he has a pre-existing condition". Be careful people!!! If you have a condition that flares up or worsens prior to your travel, that is all they need to deny your claim. CheapOair doesn't care what they are recommending for travel insurers. They just want to make the sale! There's a reason they are cheap. They're probably getting a kick back from Trip Mate!!! CheapOair charged 25.00 per ticket to cancel the flights stating that that was recoverable from Trip Mate. It is not. They will do or say anything to make the sale. I will never use them again. Use an independent travel insurance company that says they will pay for "any reason for cancellation".

Great customer service. Please give the man that helps me raise more money. Very patient.

Yesterday, I had to change a ticket I had with CheapOair because of family matters in the US. I was helped. I felt very well by the agent yesterday morning (3/21) and responded to indoor survey yesterday. Then I looked into the itinerary and found that the time between flights, which required an airport change was woefully inadequate. I called back in 5 hours and changed the itinerary to give me time to get from VCP to GRU, necessitating a long layover for another $100. Same airline, just earlier flight on same day. Why they can't just send you to one airport, as has been the case in all my travels is beyond me. Then this morning I saw that CheapOair charged me twice for the change ($1097) which locked my bank access.

Montreal Houston return and car rental. I will say your staff that I dealt with, all business via the phone, were very polite and helped beyond what I believe what was normally expected. I will recommend CheapOair to friends and contact CheapO for future flights for myself.

Excellent experience. Knowledgeable and polite rep on the phone; patient and helpful with all options available. Listened to customer's needs. And surprised me with a senior discount to which I was entitled but unaware as well as travel protection insurance. A win-win.

Very disappointed with the experience of booking a ticket with this company. I tried to change a airfare ticket and the price they are giving me is far above the one given by the air company (double checked first). Make me wonder whether they are making me pay a more expensive airfare, even though it has been confirmed by the company that they still have seats available in a cheaper flight. Not using it again!!!

I have used CheapOair several times for my travel needs and they always find me good rate.

The representative was able to find me a lower price than what was quoted online. That was a more lower price which confirmed me to definitely book!

Literally the worst experience with their incompetent customer support which seems to be based in India as every person I spoke to was Indian and I could not understand a word they were saying. I booked a vacation for my family and myself and they stuck me on Spirit Airlines, which apparently do charge you 40$ for a carry-on bag (none are included in the price) and I was not told this before buying the package or I would have taken a different flight. I spoke to someone who had no idea what they were doing and asked for a supervisor. I was transferred to billing (not what I wanted) and from there after being on hold sent over to (I think) the original person I spoke to who was just as incompetent as before. I asked for a supervisor again and have been on hold for over an hour straight before they decided to hang up on me (and although they took a callback number, they never called me back).

Really appreciated the customer service. He went above and beyond to make sure all our flights were correct. We spend over an hour and half on the phone and he was always pleasant and truly wanted to make sure our flights were exactly what we wanted.

I really happy with my booking.

This was my first time having to call customer service and I was completely blown away. I did not expect this from a company I thought was not a major player in the travel industry. I will definitely contact CheapOair for my future travel reservations.

My overall experience was good.

Please note that this is my first time using CheapOair, and I must say that I was absolutely and completely satisfied with my experience of Customer Service and Care with Chase as my Representative. He was extremely helpful and went above and beyond to help me with my scheduling travel plans, and presented me with such wonderful options for my specific needs as a person which just underwent knee replacement surgery. Thanks a million... I will use this company again!!!

Good customers services.

I have purchased 3 to tickets from CheapOair from Chicago to Hyderabad (India) round trip from CheapOair by providing complete details with Name and age. But while returning from Hyderabad to Chicago the airlines (Air India) rejected one of the Infant ticket due to she has crossed 2 years and when we asked for to convert to kid ticket they rejected and cancelled all 3 tickets and asked us to contact your agent and then when I contacted the CheapOair they said "we will send a request to airlines and will take and process your refund". But as of now I have not got any update and when I make a call they still telling me the same story. It's been 6 months and it's lot of money too. I have the documents too.

Called 2 times after I received my flight information. My last name was misspelled. Never received call back to correct last name change as told. Still WAITING!!!

I cannot say enough about how much I loath this company. When I booked with them recently, an international, three leg multi city flight, their site would not allow me to uncheck the selected pay extra seats when I ordered the protection plan from them. I never wanted the seats. When I looked at them, it never would allow me the option to uncheck them, so it thus decided for me to spend my money, and then on top of that, I never got those upgraded seats!

First, they added over 18 hours to a layover. Then, I tried to contact them through each of their emails. The links never worked, nor could I actually fill out or click on the "button" that requested they contact me. I tried to work this out five different times: twice through online chats, and three times through phone calls. Two of the ladies that helped me were very polite. The final gentleman, "Rudolph," was short with me from the beginning. This actually prompted my critique - which I'm posting wherever I can. I can understand slight changes, but rudeness when it's being presented makes the whole thing worse. After this, I'll pay extra to avoid CheapOair. They ended up supposedly giving me a full refund - which will take two to three billing cycles according to them.

Service was excellent and fast, it was a pleasure communicate with agent! I was noticing that he had a good experience with what he was doing because to reserve my ticket didn't take so long! At least it took him 10-15 minutes! I was using CheapOair before and will do in future! And I will recommend it to all my friends definitely!

Ordered tickets from New Orleans to Phx. When I looked at my confirmation it had me leaving out of Biloxi, MS. I specifically selected New Orleans. The rep lied and said I selected Mississippi. When I went back to see if they even offered that trip, it didn't exist under New Orleans. They would not refund my money and wanted $200 for a $150 ticket to correct the problem. DO NOT USE THEM. They will auto populate your online form with what THEY select and you will be stranded.

It has been a great experience dealing with your company so far... The staff is very helpful and friendly!!! Keep up the good work and I'm looking forward dealing with CheapOair in the future to come... GREAT to have you on board...

Even though the message they claimed to have sent me in their response, was never sent to me. (I only got a 2 line notice of a problem with no booking numbers 2 weeks after they stated I’d double booked the room, etc…) Which is what started all the calls as stated in my posting in the first place. And I’m confused how “I” could of booked the room, when clearly their agent had to check my itinerary (see it wasn’t shown as booked yet) and book it for me. I don’t work there. They didn’t tell me they were even working on my case, till the last call I made to them after I was able to talk to the manager. Yes, they have now refunded my payment and the case is settled/closed.

I had 3 round trip tickets from the US to Edinburgh, UK via Air France with a long layover at Charles de Gaulle on Dec.18. I had decided to cancel and rebook flights that avoided France because of the situation in Paris. I paid the required $300 cancellation fee. I was left with a credit of $2777.13 with Air France with the understanding that I could use the credit for 3 tickets (same people, same airline and same destination) before 9/3/2016 - 1 year from my original ticket booking.

Booking a air ticket over telephone. Excellent customer service to book a ticket.

Very fast response, good price, good service.

Thank you for all your help in booking my airline travel to San Diego. My brother Jeffery ** is a disabled military veteran and will be traveling with me. It's always great booking through CheapOair for our travel arrangements.

Site says free cancellation... Be careful because you need to click an icon to read that it's not really free. When tried to change dates told it was 120 per ticket to change. Ended up paying 50 to cancel and rebooked elsewhere and saved 105.00. Nice ripoff attempt to rebook!

Had a flight overseas. Arrived at airport 9:47. Counter was closed even though Flight left at 10:30 P.M. I asked for a refund, and the lady said I need to Call CheapOair and ask them. When I called they said I should have been there 2 Hours before the Flight. I said "why didn't you tell me that" and she just "um, um", and said "well everyone should know that". So I ask for refund and she said "this is a non-refundable Ticket." I said "why didn't you tell me that?" She said the same thing. She offered to reschedule my flight for $800 More. I said "no it will be Cheaper if I lose $1,100 and buy again for $550. Even I find online flights on THEIR Website for Lower Prices, they say they can't find it in their System??? I will never use them again, nor will I recommend them. Years ago they were Decent, now it's all about Scamming Money out of People... Sad.

I had been searching for a good deal the past two weeks like fox hunting rabbits! Everyday I would spend at least an hour trying all different websites, comparing prices but just not finding anything that fit my budget and timeframe. I kept going back to CheapOair hoping I could find my perfect fit, but the schedules were not working for me. I decided to call. The customer service professional went all the way in finding the right deal for me. It took four attempts in finding something that worked for me, I almost gave up; but he would not stop until he succeeded. I was very impressed and excited that he got me the deal I needed! The cost was within my budget, the schedule worked fine for me and I am a happy camper!

For most flight from here in the USA is so easy to book... The problem is domestic flight. If I arrived early in Manila I have to wait for so long, before they have an early flight and I don't have to wait that long. Anyway CheapOair make it easy for me. They doing a pretty good job and I would recommend CheapOair to my friends.

They get two stars because both times I called they answered quickly, and I didn't have a problem last time I used them a few years ago. However that's not the experience I got this time. I saw a review similar to mine from February, where basically the site reflects one price and I went to buy the ticket and everything went smoothly until it processed my card. It went back to the search page and the tickets were sold out and I was given no confirmation of my ticket being purchased. No email, and no notice that it didn't go through.

Your agent was very helpful assisting me in making return reservations after I had made my departure reservations. Thank you.

From finding an affordable flight to making changes with an associate over the phone I was 100% satisfied. Keep up the great work!!!

I have booked 3 tickets with the staff of CheapOAir. The first two tickets were the same route for two adults. The third ticket was a slightly different route for the third adult. After booking and making payment for the first two adults, I was given a confirmation number, and quickly issued two e-tickets. But after making payment for the third ticket, there was no e-ticket (the email I received says, "Pending"). I wrote to the CheapOair supervisor who had earlier sent me the proposed itinerary to request for the e-ticket. It has been a lapse of one-day. There was no confirmed e-ticket issued to my email address. Please help. Thank you very much.

The first credit card was declined and you called and we quickly corrected that, however, the next day I got an email saying "alert" your booking cannot be completed because your credit card was declined. I called again and everything was o.k. It seems the email "alert" went out several hours too late. I understand and I will use your company again. Very good overall experience.

Excellent help with the changing of my reservation. Kudos!

Mr. ** who handled my trip was very professional, respectful, caring, listened to our time constraints and took time to plan the best choice at a reasonable price. He was also helpful to cancel a previously booked flight and reassured that it could be applied against future booking. The company followed with subsequent phone calls to make sure everything was o.k. I have every confidence in recommending to other customers.

I was happy to find the cheapest fare on CheapOair, but I made the mistake of making a selection (that I was unaware of) that changed my flight details. Thankfully, once I called the rep was able to correct it, but I had to pay the difference in fare.

I purchased travel insurance after being told by 2 different agents that I would be able to change my travel dates, I bought the deluxe package. However, when I tried to change my return flight, I was told that I couldn't change my flight!

The agent who took my flight info was very courteous and very helpful. He gave me my flight info and was quick and patient. I have used CheapOair 2/3 times and am satisfied with them.

Not responding properly to customers. Booked on Fri, Dec 11, 2015 for the flight Tue, Dec 22, 2015. In airport the airline people stopped me and they said that they will refund the full amount and they given one letter to me and they said that "you will get the refund by your agent" and I started calling to CheapOair from 24 Dec 2015 and till the date I didn't receive any kind of money and my booking no. **.

Our original flight back from Copenhagen to SFO has layover time of about 16 hours. Emit was able to find us a shorter layover of about 4 hrs instead and even confirmed our seat selections. Emit was extremely polite, respectful and he is knowledgeable of his job.

CheapOair have the best customer service, it's cheap and easy to book your flight without any problem. I've been travelling a lot and I've never had a problem with CheapOair, the BEST. I strongly recommend friends and family, anyone to book with them.

I booked a ticket online outside of USA and had some problems with payments. I sent a request and within a minute a person called me and accepted the payment of almost 1000$ for a triple connection flight. I clearly stated to him (as I had checked on the webpage while booking) that I needed travel insurance in case of delays or other problems, particularly important when traveling such a long distance. He assured me I had the insurance.

After looking for a cheap ticket on Travelocity, I decided to check on CheapOair and found a great deal. I'll definitely continue buying my tickets with this site. They even found a non stop flight which was even better. Excellent customer service!!

I would like to say the young lady who helped me did a great job and took her time with me.

Please try and get people that speaks good English. Very hard to understand what they are saying. But he was very nice.

I booked a flight with the wrong departing city. So I re-booked it while talking to a rep, slightly higher rate. No problem, he was very accommodating. Later I saw that was charged twice so I called a rep. 20 minutes hold time then he did nothing but assure me I was not double charged which was false. Next day I called billing, super accommodating. She said I was billed twice because of the change on the departure. I feel like I should have only been billed the difference instead of the full price. But she said it would be returned to my account within 3 days so no big deal. It's going on 6 business days money still has not been returned and I'm currently going on 15 minutes of wait time just to get an update.

I booked an international flight myself online using CheapOair. I picked what I thought was my flight needed and purchased realizing afterwards that I had messed up! I was panicked and stressed. I put a call in to Customer Service thinking I was going to have to go through a big hassle to get my mistake fixed. I not only got a Customer Service rep. within seconds, she fixed everything for me and saved me money in the process!!!

I had a good experience booking with CheapOair, the person was patient and succeeded in finding the best deal for me.

Booked an International ticket from Kolkata to New York using the website. My mom was travelling alone and it was anyway something I was quite worried about. On top of this, when she went to board a flight to Kolkata, she was said, that the bags would not be through checked. She need to collect the bag in Delhi and again put it back to international. Please make sure that there is no guarantee that you will be able to complete the journey. One example itinerary which shows Air India followed by Virgin Atlantic. Who would look into this and understand that there would not be a through check in of the bag. If someone has to get the bag and again place it for International followed by the immigration in 1 hour 45 minutes. Is this not something you need to think about.

An hour and 15 min on the phone to book two round trips for two people. One international and one domestic. I got confirmation for the domestic flights only! Contacted CS the next day and they attempted to rebook and recharge my card. My card was charged a total of 6 times. Then within hours, the card information was stolen and used to buy hundreds of dollars worth of merchandise. I had this card for years and this is the first time something like this happens!!! Now, three days after the booking, I still don't have my confirmation email, out hundreds of dollars and now I am being told that the system is experiencing "technical problems". Are you kidding me?!

I spoke with three different agents on the phone, and was very impressed with the level of service that I received from them. The first agent helped me find a great deal on a flight and was very helpful in getting it set up. I would definitely book with Cheapoair again.

Their bad reputation starts with their own website of reviews. The bad ones are crossed out and ghostly font and have factual basis crossed with red stamp. You can see for yourself if scroll down to a second page. You can read my story. It's long, couldn't make it shorter. You can skip to the bottom and see what they did for me. Nothing there is no customers service. The worst company I ever booked tickets with. But can you expect with a name like CheapOair. My experience with CheapOair has been the worst to date.

Change in itinerary - The girl I spoke to on the phone was very helpful and suggested airline times which helped me decide on my final decision. Thank you.

I booked our flights and everything was easy and good price. I do not know if I wrote at the right place my Groupon credit of 40$, but I never got it. When I called they said I could not have it because it was already booked. I should have had it.

Booking was fast and easy.

After I logged off from CheapOair on my computer, I received a call from one of their representatives asking me if they could help since I did not book the trip from Las Vegas, NV to Tel Aviv, Israel that I was looking for. I was so surprised and impressed receiving the call as it was 2:30 am in Las Vegas. The gentleman was calling from their call center in India. It was 3:30 pm their time. He spend a great deal of time going over many flight options and found the one I really wanted which seemed to have disappeared on their site. He spoke excellent English and was extremely patient with me. Because of his excellent service, I booked the flights that I wanted.

The individuals I dealt with were pleasant, polite, knowledgeable and efficient. Thanks!

I've bought airline tickets through CheapOair for several years now. Each time, their agent has been polite, helpful and just plain nice. They always find me a decent price and the exact dates I need. Did I mention I get to speak with a person? I'll continue to use CheapOair.

Customer care and booking my flight and care was very good. I always travel CheapOair. I have always had a very good experience with arranging my trip wherever I go. I will recommend CheapOair to all of my friends.

Flying using you all has been great. Thanks for everything. Great company. Already told friends.

CheapOair had the best prices from Charlotte to Costa Rica.

We'll planned a last minute trip and received excellent help with our tickets.

Thanks to CheapOair I will be able to visit my son that I have not seen in five years with their low fares. They get me into Miami to have time to catch the bus down to the Florida Keys. Am very happy with their service and the time they took with me to get just the right flight. Thank you.

Your assistant did a great job in helping us book our trip to the Philippines. My wife was leaving for the Philippines three months early then I was only going for two weeks and we wanted to come back on the same flight and she arrange that. I wanted to thank her very much. We have a five-year-old and we can take care of her together on the way back. Thank you so much, will always use CheapOair.

Easy and good communication. Thanks.

Great price - great service.

Very good experience. Very pleased.

Was satisfied with details regarding to and from. I failed to inquire about a wheelchair. Would this be available? Your reply would be appreciated.

I needed an emergency change to flight plans and they were really patient with me. They found me the plane I needed to get here sooner to be with my dad. Thank for your understanding and help.

Very positive experience with their service. They were able to accommodate every request without hesitation. I requested 6 airline reservations, all on the same flight with different accounts. It was done with ease and I was very satisfied with the service. Price was great and I would certainly use them again in the future.

I have been with CheapOAir for about 2 years. Very happy with all reservations. Including air hotels and car rentals. I very much appreciate the customer service. Thanks very much CheapOAir. I will be using your company for all of my travel for years to come.

Very good. I love it.

As I write this comment, I'm on the phone waiting to speak with a supervisor. It looks like they are not very helpful. They use to be my favorite but not anymore. I rather take a risk somewhere else. Thank you CheapOair. You are the ** of all time. After booking with you guys for 5 straight times, I'm afraid this would be my last.

My experience was quite good. The problem was solved very fast. I was a bit upset to pay for this change of hour and half price of my trip.

I like CheapOair because the prices are very good, and the personnel is very polite.

Wait time was a little long.

For the moment satisfy. I am usually traveller to Europe and we shall keep in touch. Keep good prices for all around flights and we will remember yours.

As I needed to make a reservation for my elderly in-laws, I decided to go ahead and ask for the assistance of a representative in order to guarantee a better schedule. The agent I dealt with was very professional and thorough, looking at many different scenarios, not hesitating to make recommendations. He even patiently listened to my complaints about the way airlines run. All in all a very good experience.

Searching for flights to NJ I found a ticket in my price range. I noticed I had one person rather than two when completing my purchase. I called CheapOAir and the very helpful booking agent helped me get a better flight at a lower price.

Excellent service. In my case, I made a mistake on the return date. It took only one call to fix this issue. The representative gave me his complete attention and very quickly and expertly fixed MY problem.

My father and myself are customers of CheapOair for more than five years. If we were not satisfied with the service, will not continue as customers. Thank you.

Excellent and prompt service.

The person that I talked to was very polite and understanding. He was very polite, patient and helpful. He changed my entire flight making me a very satisfied and happy customer. Thank you CheapOair.

The person who done the booking for me he was very helpful explain to me and the price was much cheaper than anyone else which I checked it. I would recommend check them out before you check anyone else also.

Was told will get receive an accommodation by the customer service at the time of booking but was said later that it will not be so. Very sad.

I booked a flight 7 days ago with CheapOair and the company failed to complete a verification with my credit card company because their representative refused to give the complete information about my booking. I never received a call or email alerting me that there was an issue until yesterday 3-1-2016. I spoke to two different representatives from their company who confirmed all the details about my booking and promised me an email with my confirmed tickets. As I never received the email I decided to call again today just to be informed that my booking had been canceled 4 days ago! I never got a call or email and that is very unprofessional and just bad customer service.

Booked a flight at a fair price, one week later I received a cancellation email at 1AM due to no verification. Spoke with customer service and supervisor for over an hour only to receive "Sorry sir." They wanted to charge me an additional $350+ dollars to re-book the exact same flight. After reading some reviews/comments which look to have been attempted to remove, it seems like a common practice for CheapOair to offer a price ONLY to cancel due to "verification" issue and then want more money to re-book, a common illegal bait and switch scheme. Any bank verification is handled by my bank and I receive a text for any fraudulent activity. I am highly discouraged and disappointed with CheapOair and how they conduct themselves. Their customer service is outsourced and doesn't seem to convey any empathy or sympathy for the heartache they cause.

Had a great experience with the agent that booked us. Sweet gal. She was very willing to go above and beyond to help a 78 year old schedule flight for two people. The only thing she got wrong was that Denise ** was not the one she was working with but me Mary Ann **. I feel she did a great job and should be commended for her work for your company. Hope all employees are like her.

First time booking with CheapOair, and was very lucky to have wonderful Sandos help me. Not only did he find a flight for me which wasn't listed on your website, he was very patient and professional with this senior non-technical user. Unlike a previous experience with a different site, no additional charge for booking with a helpful person, instead of online only. If I weren't so afraid of flying, I would undoubtedly use your services again.

Flight from New Jersey to Arizona. Everything went well, easy to book.

Got a great deal and willing to help when needed the most.

CheapOair refunded me the extra money I had to spend on confirming new seats.

I made booking with the mistake, within an hour I found the mistake, called your customer service. I was offered the proper change with extra payment at $78 per passenger. It was too much for me and your representative offered me the special discount at $25 per ticket, so as it was recorded the average price per ticket should be $506. But my bank sent me all CheapOair charges and total is $1068, it means $534 per ticket. Disappointing!

I love the many flight options offered by CheapOair. I've used the website 4 times to fly to Corpus Christi. I'm not a seasoned traveler, but I'm becoming more sophisticated. CheapOair helps with the learning process. An airline, for example, shortened my flight by three or four hours. CheapOair changed my flight so I was less inconvenienced. The agents do everything possible to ensure my satisfaction.

I had a complicated booking because I wanted to get from Phoenix to Ft. Lauderdale to take a cruise to Copenhagen, Denmark. Then air back to Ft. Lauderdale to get another flight to Phoenix. Boyce was very helpful in booking the air and I feel we got a very good price.

As far as my experience booking my flight attendant really very considerate and helpful and friendly (his name Milo).

Very helpful in adjusting my ticket.

Thank you so much Ryan for your help, your advice concerning the booking.

After negotiating with an airline for tickets they agreed to and then being turned down because they raised their stated price 2X, I called CheapOair in frustration and stated the issue. They acted on my behalf immediately and remedied the matter. Huge relief. But then I used CheapOair's services years ago and was never disappointed.

I was responsible for booking the airfare for the officiant at my wedding, so I called CheapOair to see if I could tweak what I saw online. Cal, the service rep, was beyond wonderful. He was courteous, pleasant, efficient and friendly, and he went the extra mile to get flights that served my purpose. I will ALWAYS call CheapOair first from here on out.

They booked hotel on wrong date in Thailand. Never gave me confirmation or receipts. I asked for refund and was not notified until after I reached Thailand. Will do chargeback as soon as I get home. They lost a 10000 a year customer.

I was very pleased with the handling of my return flight to Switzerland and all the additional suggestions. It was a positive experience and the representative was knowledgeable and pleasant.

My experience booking is good, thanks.

I always have received the best of service when booking different trips. I would recommend them to all my relatives and friends.

I wouldn't go anywhere for my tickets and booking now. CheapOair are the best prices and great customer service. Thank you sooooo much.

I am very pleased with the customer service I received when booking my flights. The agent whom I spoke with was very patient and took care of every need and answered all of my questions accordingly. This man knows his job and does it well. I had a lot of needs and he was very patient with me and spent a whole hour on the phone taking care of me. I needed 2 flights leaving at the same time but returning on different dates, and I needed us both to be on the same flight going out. And also due to my grandmother being older I needed a short layover time, as she cannot take hanging out in the airport for a long period of time.

I booked flights with CheapOair numerous times. The last time I booked a flight with them, I had to cancel the flight to return to the US because I was hospitalized and couldn't travel. So I sent all the medical documentations to CheapOair to try to get a fee waiver. Otherwise I would've to pay $150 in order to change the date of my returning flight. I waited for a month and got no email or call from them, nothing. I was the one that had to go after them and send emails and make calls. I talked to three different supervisors, and all they would tell me was to wait for the airline response. It has been over a month and I still haven't heard anything from them. I need to go back to the US, I have a job and things that can be waiting for CheapOair. I will never ever book with CheapOair again. Their customer service is terrible and they are of no help.

My experience with the customer service person who made the 2nd booking for me was very professional and I appreciated its demeanor.

When I want to pay online with my credit card there was no option for the violin information to select Peru. That was not good. So I had to call on the phone. No problem I got my ticket. Please fix this problem for the next time I want to buy online. Thanks!

The agent, Seth was very helpful to make reservation for the seats on the flight and sent me the itinerary of the flight info that I asked for.

I recently booked a flight for my wife from Phoenix to Las Vegas through CheapOair in order for her to make an onward afternoon connection from Las Vegas to Stockholm, Sweden. The booking was made on February 2 for a Boutique Air flight on February 22. When my wife arrived at the check-in desk she was told that Boutique Air that there was no flights and as a matter of fact that they had discontinued the route 2 weeks earlier. They also told me that CheapOair had been notified and asked to contact passengers (i.e. my wife) booked on the flight. (This because the airline only had her name, but not her contact details).

I bought 4 tickets on Singapore Airlines from CheapOair but after realizing that l might not make my connecting flight on my way back, l decided to make some changes. After calling CheapOair back we manage to get seats on China Airlines but because it has been more than 24 hour since the first booking the agent told me that there will be a cancellation fee and he gave me a figure of $250 per ticket and when l told him that is unacceptable he brought it down to $100 per ticket which l said, "ok". But later l was charged $290 per ticket. I have been trying to resolve this problem since the last 4 days without any success. Each time l call there is someone answering from India who keeps giving me a runaround. I also can't get any contact # for their corporate office in New York. Really frustrating. Will never go back to this company again and will urge whomever l know not to use this travel agency. Robbers period.

Called to get information on prices and seating, comparing to online. The gentlemen that made reservation was extremely nice, professional, considerate of my concerns. This has been the best experience, great customer services. He deserves to be recognized for the excellent job he does. I really appreciate it.

After adding protection plan on my flight ticket, I called to cancel the ticket due to my work schedule conflict and they were very rude and told me that my ticket is not refundable even though I called them a month prior to my trip. Very dissatisfied!

I booked a room, confirmed it and my credit card was charged. I got to the hotel and CheapOair had cancelled my room. I called and they told me my card was declined. Well that was not true. I talked to my bank and the charges are still pending on my account as I write this. I called over and over and they told me that they see that I was charged but now the room was not available. One person I spoke with told me that they had forgotten to confirm with the hotel. Don't trust this company. I did not get any help from them at all. They did not care!! I had to find another room in a sold out area and still have not gotten them to take the charges off.

I booked a one-way flight with Spirit Airlines through CheapOair from ORD to RSW on 02/23/2016 for 03/31/2016 for 4 people. I received a confirmation and booking receipt which also had an airline confirmation number. A few hours later, I received an email stating the price for my itinerary had changed and I had to make a new reservation. I called CheapOair and the representative stated that the order is not confirmed until the card is charged. There is money in the account so I asked why was the card not charged? He stated the fare was not available at that rate but I could get it for a higher rate now. I just do not understand why you don't honor your confirmed price and receipt. I have the paperwork.

I am absolutely disgusted with CheapOair! The airline cancelled my return flight and CheapOair failed to send me the flight change. The day before I was to return, I received an email which listed my original return flight itinerary. Thinking I was fine, I didn't try to confirm my flight until the morning I was to fly out for a 12:30 flight. I never received the emails alerting me of my flight cancellation. When I tried to check in to my flight, I received an error message and had to call CheapOair.

I was booking the flight online before my family to go to Vietnam. I complete everything and CheapOair send me the email with the booking number and even the cheer the seating is pending. But I never received confirmation so I call my credit card company and they say that they never charged it. I called the customer service at least 10 times nobody know what happen, why they don't charge it. Finally a day after there's a Customer Service said that the reason they didn't charge it because the price no longer available. And they tell me that what they can do is to book me another ticket but is 100 to $200 more. So why do they send me the email and safety team is confirmed pending and took my credit card number and everything.

Had to change my destination flight from Iowa to MSP. The representative was so nice, she made me feel at ease and didn't make me feel as though I was an inconvenience. Thanks again for your service and I will buy from you again.

I had mistakenly booked a flight with an overnight layover & didn't realize it until after I had completed the transaction. I really didn't know if anything could be done when I called, since this was completely my own fault, but the agent was able to help me find another flight without the overnight layover and changed my reservation over the phone. They sent me a confirmation email showing the changes to my flight.

Hershal ** was very helpful and easy to explain. Thanks.

I've used CheapOair.com before, but this is the last time. I bought a $394 R/T west to east coast on Feb 22 and my Visa bill shows an $111 fee. Unbelievable and last time use this. I'm livid about this and will try and warn everyone I can to stay away from this hidden fee website. A Travel Agent wouldn't even charge this amount, and I had to navigate the site myself.

Booking my reservation worked very smoothly and the agent was courteous in answering my questions.

It has been a great experience planning our trip with CheapOair. Ordering and planning online has been very easy. We even had a scheduling change, when I called customer service they were great. Very helpful, understanding and supportive. I would definitely recommend them to a friend.

I called the customer service line and the representative helped me make a booking for myself and my family (4 pax). It was a complicated and difficult booking but the representative was very helpful, patient, and knowledgeable. With his assistance, I was able to make convenient and inexpensive reservations, even though our trip was over the Christmas/New Year's holidays period.

My experience was great! This is the first time using CheapOair. When I called on a special deal the gal found an even better deal. As long as all goes well when I travel, they deserve 5 stars!

I will NEVER use CheapO again! I was with three others on a flight that was booked through Cheapo. Inadvertently we learned a day before our flight that our airline had gone out of business. Not one of was notified of this by cheapo. We made a call to them, and after putting us on hold for nearly an hour we were cut off! We had to pay $452 to book a flight in order to make our connecting flight on time. Cheapo took no responsibility (although they agreed that it was true that none of was notified). So, never again will any of use CheapOair...

Horrible experience with CheapOair. I will never book through them again. Had to cancel my ticket due to an illness & they would not refund me my money even though I purchased their protection package. Made me file a claim & gave me such a hassle & still have not gotten a refund for my ticket. I will be sure to let all of my friends, family & anyone looking to book a flight know not use this site. I have been on the phone for over 3 hours looking for a resolution & CheapOair takes no responsibility in the issue. Very disappointed with your customer service & the lack of information you provide your customers!

I had to make an emergency booking after midnight and I thought it was going to hurt worse than it did. I did opt to wait one more day to fly, with a difference of $300! 10 minutes after I booked over the phone. I was prompted to look at Spirits webpage where I found the exact flight for $35 less. I called and was reimbursed! Needless to say I like Spirit and I can pack a week's worth of clothing in one back pack!

The lady that help me with booking did a great job.

My wife booked 4 months in advance, $1000 each ticket nonstop. When it came to choosing seats she could only book one seat as the rest of the seats were "up charges" (four months in advance?) which we did not want for a 4 hour flight. She could not complete the seat selection, so we had to wait until at the gate. On the return trip they could not seat us together and I complained to Jetblue. They said I should "not have used" a 3rd party, we should have called them and they would have assigned seats right away. So it appears, and was implied that CheapOair was hustling us for up charges (which we all suspect they do). I was really pissed, will not use either anymore. CheapOair also charges a fee which they do not disclose at booking, or none that we could see? We had it removed from our credit card.

They refused to give me my reservation numbers after sending my confirmation email which didn't allow me to check in and get my boarding pass online before I left for the airport, and after speaking to an agent via the chat mode I was frustrated when she continue to repeat herself and ignore my questions completely. In addition, she blamed the airline website for not letting me check in but yet continued to refuse to find my reservation numbers.

She was very patient with me, even though I told her what I wanted she still didn't her job and offered me a better deal. So I thank her again first her help and patience. :-)

I attempted to book through CheapOair and accidentally got the wrong flight. I called immediately to correct it and was charged $25 each for two bookings. Then there were all kinds of issues with getting seats assigned. The agent said there would only be a $25 charge for changing both flights, then there ended up being two $25 charges, so he lied to me (although apparently the small print said differently than he did).

I had to change my flight and I was treated well.

I had to travel round trip on specific days. I could not be more pleased how the agent facilitated and made that possible. She spent good time with me in securing other connecting flights making my need met. Without her help, I would have had to cancel my trip altogether... She was polite articulate, and considerate of all my questions and concerns. I was very appreciative and thankful for her efforts. I would simply give her a "perfect".

I was very happy with the help that I received in helping me book my flight to Germany. Everything was explained to me and my person was very helpful. I would book again.

Excellent, personable & thorough! Not happy about the change fee price! It really is unfair to charge over $100 to change a 1-way ticket! I had to change it. Please respond with any reconsideration or reduced/partial or change fee refund!

My son booked a trip leaving from Iowa in December to NM. A bad snowstorm postponed it by three days and then the "crew" he was flying out with slept in while delaying the flight by 5 hours. When it was time to take off the flight was again delayed due to a accident at O'Hare in Chicago. There were no longer any connecting flights to NM for 2 days which would have given him a one-day visit with a friend and 2 nights in an airport. He did not get one dime back for any of his troubles but did learn a valuable life lesson. You get what you pay for. Don't fly in the winter, NEVER use any site with the word "cheap" in it and don't trust someone who tells you you'll get your money back if it's an act of God. Short of the plane disintegrating in mid-air you aren't getting jack.

Good service. Helpful agent.

I changed my return flight to Friday, February 19th and was promised an email confirmation. I have not received that email. Please send it today.

Alex did a great job. He was patience and nice. Explained everything and helped me a lot!