Cathay Pacific Airlines Reviews

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About Cathay Pacific Airlines

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Cathay Pacific Airlines provides global air transportation services. Established in 1946, the airline offers premium cabins, in-flight entertainment and cargo services, focusing on long-haul flights and easy connections. Cathay Pacific Airlines serves Asia, Europe, North America and Australia from its hub in Hong Kong.

Pros
  • Pleasant travel experience
  • Efficient problem resolution
Cons
  • Poor communication during delays

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Cathay Pacific Airlines Reviews

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    PricePunctuality & SpeedRefunds & PayoutsTimeliness

    Reviewed May 23, 2026

    Had a flight from Singapore to Sacramento, that went through Hong Kong. They only gave 50 min at that airport and the plane was delayed. Cathay decided to cancel the next flight and put us on a much later flight that delayed us by a day (from 26 to 36 hours in transit) 10 hours in LAX overnight, without any promise of a place to rest (traveling alone with a toddler). Jimmy, the airline liaison didn't work with us to get us on a same day flight through another city to our final destination. Cathay wouldn't refund the cost of our ticket that didn't get used and we had to out of pocket the cost of getting the rest of the way home on the same day that we had already paid for.

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    Staff

    Reviewed May 15, 2026

    Was at the gate on time, cleared security, and ready to fly — But Cathay Airways wouldn’t let me board because my travel companion couldn’t travel, even though we were going to different destinations. I had to buy a whole new ticket, lost time, money, and got zero help from staff. Felt harassed and singled out. Not flying with them again!

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      Customer ServicePriceRefunds & Payouts

      Reviewed Feb. 2, 2026

      This is the worst airline you can take. They have the most incompetent customer service you can imagine. Pre-covid I would fly every week to every two weeks consistent for over 4 years so I am very well versed in travel. Historically I fly Air Canada mostly and this was my first time flying Cathay Pacific. I recently had a trip with my wife to China with a layover in Hong Kong. On our way there, our flight was delayed from Vancouver and we ended up missing our connection to our final destination. When we arrived at Hong Kong, they informed us, along with numerous other passengers, that we would not make our connection. Instead of booking us on the next flight, they Instead said the only options for us was a bus ride or a ferry ride, all of which would add 6.5 hours to our final destination instead of the 1hr flight.

      This would have been ok if they reimbursed us for the flight seeing as a bus or ferry ride is in no way even close to the cost of a flight. But they did no such thing and told us if we didn't like the two options we could find our own way to our final destination. This was extremely infuriating to say the least. We ended up paying for a train to our final destination. I called their customer service and requested a partial refund since we paid for a flight and didn't receive it. I couldn't believe it when they told me they weren't responsible for it and they they would not compensate me in any way. I paid for something I never received. Absolutely the worst airline. I will never fly with them again.

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      Refunds & PayoutsStaffHonesty & Transparency

      Reviewed Nov. 19, 2025

      We travelled with Cathay Pacific last May from the Philippines to the UK with our family—my 1-year-old son, 3-year-old daughter, my husband, and my mum. I was given a bassinet seat, but it was not next to my family. Considering it was a long-haul flight and I had a 1-year-old with me, it was going to be incredibly difficult to manage alone. I asked if my husband could be seated beside me, but we were told it wasn’t possible because other adult passengers had paid for seats in the bassinet area. They told us that families with babies are not their priority, which left me shocked and very disappointed.

      If only I had known that Cathay Pacific does not prioritise families with infants, I would have paid extra just to ensure I was seated together with my family. I honestly didn’t consider it because I assumed their system was similar to Singapore Airlines. This experience was completely different from our flights with Singapore Airlines, who were extremely baby-friendly. With them, bassinet seats are automatically assigned to families with infants, and they make sure parents sit together. They also prioritize parents during meal service, serving either me or my husband first so we could take turns holding the baby. We requested the same consideration from Cathay Pacific, but they refused.

      To make matters worse, one Filipina flight attendant even told my husband to keep our baby from being “too noisy” because the three adults beside me were “not happy.” What did they expect? My child is one year old. Should a baby really be the one adjusting for adults on a long flight? Both our flights—going to the Philippines and returning to the UK—had the same issue: bassinet seats were never automatically reserved for families with infants. I used to travel with Cathay Pacific before I had kids and thought their service was fine, but based on this experience, they are not family-friendly at all.

      Thankfully, a kind passenger volunteered to swap seats with my husband so he could be closer and help me through the long journey. If it weren’t for him, the experience would have been even more stressful. Sadly, I cannot say the same about the cabin crew—most of them were not helpful at all. Overall, I was very disappointed with Cathay Pacific’s service, especially for families travelling with young children. I expected much better.

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      Customer ServiceRefunds & PayoutsStaffBillingTimeliness

      Reviewed Oct. 3, 2025

      I booked tickets on Sunday September 28, 2025. 2 people myself and friend. We split payment and was told by Cathay Pacific the travel was set. Next day I checked my bank and found out Cathay Pacific denied my card and return the fee. I called Cathay Pacific and got nothing but excuses from Monday September 29, 2025 until today Thursday October 2, 2025. In fear of not traveling we booked another flight on our on with Expedia. Cathay Pacific doesn’t want to take the blame for this. We paid more than we paid for Cathay Pacific booking and they don’t seem to care. Consider your travel plans when flying, don’t get into a situation like this.

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      Honesty & Transparency

      Reviewed Oct. 1, 2025

      Warning: Avoid Flying with Cathay Pacific. This airline served me moldy, expired food. When I complained, they dismissed it, saying their caterer followed “stringent hygiene standards,” essentially implying the customer was lying. I ended up traveling with stomach pain and no food for 20 hours. Inflight Experience Case #**.

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      Customer ServicePricePunctuality & Speed

      Reviewed Sept. 26, 2025

      The worst airline experience of my life! What was supposed to be a 10 hour flight turned into an overnight flight with a 13 hour wait at HK international airport! As soon as I was notified of the flight change I asked the front desk counter for an alternative flight option since it was offered on the notice free of charge and they said this new option was the best they can do. They didn’t even offer a hotel or a lounge to stay in during our wait, not even seat upgrades. On top of that the delay made us arrive at the airport at 1 am when all lounges and areas of the airport were closed - we had to ask the service desk to escort us out of the airport to try and get a hotel only to discover we couldn’t even book a day use hotel that was within a 20 min cab ride.

      We had no choice but to sleep on the floor of the airport. Customer service is incredibly difficult to contact. They don’t even have a service desk available at Hong Kong International for any customers of any airline that is within reach. Not only is it the worst airlines, Hong Kong Airport is the most unreliable, uncomfortable, and hard to navigate airport for anyone who has a long layover.

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      Customer ServicePricePunctuality & SpeedOnline & AppRefunds & PayoutsStaff

      Reviewed Sept. 25, 2025

      Booked online, tried to change my flight within 24hrs. Their website gave me errors after multiple attempts I tried to call and chat multiples times. Waiting on hold for over an hour on each. Never spoke to anyone. Finally got through to someone on chat after the first 24 hrs. They said, "Sorry, can’t refund you." The chat crashed three times while I was chatting with someone. I had to start all over each time. They charged me a cancellation fee because I didn’t cancel within 24hrs. They are short staffed and have a junky website. And turns out, they don’t care if the customer makes attempts to change things. Don’t fly with them unless you are absolutely certain of your flight dates and nothing can change them. If you have to contact customer support, good luck.

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      Customer ServicePunctuality & SpeedRefunds & Payouts

      Reviewed Dec. 31, 2024

      I arrived at JFK with enough time and this supervisor would NOT give me a boarding pass. They say I didn't have a Vietnam visa (2nd flight after HK). They could have let me fly to HK. They want $457 plus take and pay for EXACT same flight after telling them I would NEVER fly with them in Life!. The people at JFK are subcontractors and have no power or authority. They cannot communicate with headquarters and there phone lines were down. Of course I've filed appropriate forms with my bank. Will be suing in USA, HK, and Bermuda courts. And after a horribly difficult year after the death of my Mother. No vacation for me. Just more trouble. Can't wait to file complaint with Chinese authorities in HK.

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      Customer ServiceRefunds & Payouts

      Reviewed Nov. 25, 2024

      This airline is so bad it doesn't deserve a single star. My friends missed their flight because of the weather and had a round trip booked. The airline canceled the flight without emailing or informing me, stating it's their policy. When I inquired about the policy of canceling return flights, they just said that's their policy. I spent $500 on two tickets, and they're unwilling to give me a refund. This airline is absolutely terrible, and I wouldn't recommend it to anyone.

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      Cathay Pacific Airlines Company Information

      Company Name:
      Cathay Pacific Airlines
      Website:
      www.cathaypacific.com