Cathay Pacific Airlines

Cathay Pacific Airlines

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Overall Rating1.1 out of 5
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About Cathay Pacific Airlines

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Cathay Pacific Airlines Reviews

ConsumerAffairs has collected 163 reviews and 387 ratings.

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Customer Service

Reviewed Aug. 1, 2023

I had flown Cathay enough to accumulate some points. For years they were one of only two airlines I would consider flying to HKG. I've also flown with them to TPE and KTM. Once Covid hit travel stopped for me and even as travel resumed HK maintained restrictions. Cathay began warning me my points would expire. I thought this was a bit unfair and tried contacting them by email to see if I could be extended but never got a reply. I'm not interested in shopping with the points so they will expire. And I'll fly with Air Canada or EVA, or??

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Customer Service

Reviewed May 18, 2023

There was free ticket to Hong Kong campaign in their website. I tried to purchase 2 tickets, I saw that there were 2 charges in my credit card for tax and fee but only receive 1 email confirmation. So I called them to ask and they said due to system problem the 2nd one doesn’t go through and they will refund back to me in a few days. It’s very lame. I need the ticket and not the money. Completely waste my time as everyone is fighting for these free tickets. They didn’t honor that and no compensation.

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    Customer ServiceStaff

    Reviewed Oct. 7, 2022

    Airline tickets Expedia. When came time to use them the lady at the counter said we can Not use Cathay Pacific airline because we are from Afghanistan. I was shocked to hear that so they cancelled our tickets and charged us a cancellation fee of almost $500. Talk about adding insult to injury. So I called them up. I spoke with a rep he said, "Yeah everything is valid." I said, "No your company did not let us fly. How is that my fault." "Well it's within our policy okay. Is it with a new policy discriminate or we are in Philippines so we don't know."

    "Okay can you shoot me back a refund for the translation fee." "No." "Can I speak to your manager." "Well I but manager will tell you the same thing." "That's fine. Let me talk to your manager." "No sir." "But why." "They will tell you the same thing that I'm telling you. I'm fully trained." "That's fine. Let me talk to your manager." "No," and then hit the phone. Goes silent. He didn't hang up but the phone went silent for 4 or 5 minutes. I have no choice but to hang up.

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    Reviewed Sept. 4, 2022

    I want to tell you that you should mention the amount of extra luggage on your site because they charge too much for 1 extra luggage which is $230 each. As compared to other flights in market you are charging customers a 1 flight ticket extra because in Air Canada as well they charge $120 only for one bag which is half of your price. My email: **.

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    Customer ServicePriceOnline & AppStaff

    Reviewed Aug. 23, 2022

    I recently had very bad experience when I was booking my flights via their website and customer service. Although my credit card was charged via the online booking I was not able to issue the tickets. When I contacted their customer service I got different answers and no help was provided to honour the price I had booked my tickets for through their website. Worst customer service experience. When I went to travel agent after having frustrating experience with the airline directly, they were able to provide me better price for the same journey. I tried to lodge a complaint through their website and I kept getting this error message "responsive_common_server-side-errors_err_feedback_001".

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 9, 2022

    When my reservations with Cathay Pacific got canceled due to the operational reasons, Jerry and his team members from the call center worked very hard and enthusiastically to assist me to solve the issue. As soon as my reservations confirmed he even phoned me himself to let me know the good news as he promised me. Thanks for the team help me relieve from the frustrating moment, so I wouldn't miss my reunion time scheduled with my family. Wish you guys always success in your future endeavors.

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    Customer ServiceStaff

    Reviewed July 26, 2022

    My wife and I booked a flight from Toronto-Sydney Australia back in March. I noticed July 1 that our flight was canceled. No email, nothing from Cathay Pacific notifying us of the cancellation. After 3 weeks of calling we're still waiting to hear about being rescheduled. Agents promise to send us an email each time we call, but we're still waiting to be booked. Terrible customer service. Fingers crossed.

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    Ease of Use

    Reviewed March 24, 2022

    Regardless of its 5 star rating, it really is a 3 star airline. Service is mediocre and sub- standard. Food portion is parsimonious. Seats are configured in the most peculiar manner. They are angled not forward. Incredibly narrow. Unlike Emirates and others that are superb.

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    Customer Service

    Reviewed Oct. 4, 2021

    Cathay cancelled my mom’s flight and I have been calling them everyday for more than a week now and has been promised something a lot of times. NOTHING!!! I have been very patient with each call. I’ve ask for a supervisor on the 3rd call and they promised they’ll call me back in 2 hours, Nothing!!! Final call..I was promised to get a confirmation email of approval in 24 hours, 3 days later, no emails, nothing! They have to get an approval to replace a shorter flight they canceled even if the replacement was way longer for a Senior. Now calling again for the approval because the flight is in 2 days and the replacement flight they offered is denied. I have to buy another flight for my mom and cancel part of the flight. Cathay disappointed me a few times already! Enough is enough!

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    Reviewed Sept. 23, 2021

    My Toronto check-in was done by CLAIRE ** and I have not enough words to describe how kind, polite, patient and cared she was dealing with our check-in. I moved to HK that day and she had to go over some processes due to Covid and my Visa. She was tireless and went above and beyond to get this straight out. I am glad to fly Cathay Pacific and I hope I will meet other Claire's along the way. Check-ins was never so stressful and difficult nowadays, but she made our lives easier and made us feel special. Thank you CLAIRE ** :)

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    Cathay Pacific Airlines Company Information

    Company Name:
    Cathay Pacific Airlines