Cathay Pacific Airlines Reviews

Had a flight from Singapore to Sacramento, that went through Hong Kong. They only gave 50 min at that airport and the plane was delayed. Cathay decided to cancel the next flight and put us on a much later flight that delayed us by a day (from 26 to 36 hours in transit) 10 hours in LAX overnight, without any promise of a place to rest (traveling alone with a toddler). Jimmy, the airline liaison didn't work with us to get us on a same day flight through another city to our final destination. Cathay wouldn't refund the cost of our ticket that didn't get used and we had to out of pocket the cost of getting the rest of the way home on the same day that we had already paid for.

Was at the gate on time, cleared security, and ready to fly — But Cathay Airways wouldn’t let me board because my travel companion couldn’t travel, even though we were going to different destinations. I had to buy a whole new ticket, lost time, money, and got zero help from staff. Felt harassed and singled out. Not flying with them again!

This is the worst airline you can take. They have the most incompetent customer service you can imagine. Pre-covid I would fly every week to every two weeks consistent for over 4 years so I am very well versed in travel. Historically I fly Air Canada mostly and this was my first time flying Cathay Pacific. I recently had a trip with my wife to China with a layover in Hong Kong. On our way there, our flight was delayed from Vancouver and we ended up missing our connection to our final destination. When we arrived at Hong Kong, they informed us, along with numerous other passengers, that we would not make our connection. Instead of booking us on the next flight, they Instead said the only options for us was a bus ride or a ferry ride, all of which would add 6.5 hours to our final destination instead of the 1hr flight.

We travelled with Cathay Pacific last May from the Philippines to the UK with our family—my 1-year-old son, 3-year-old daughter, my husband, and my mum. I was given a bassinet seat, but it was not next to my family. Considering it was a long-haul flight and I had a 1-year-old with me, it was going to be incredibly difficult to manage alone. I asked if my husband could be seated beside me, but we were told it wasn’t possible because other adult passengers had paid for seats in the bassinet area. They told us that families with babies are not their priority, which left me shocked and very disappointed.

I booked tickets on Sunday September 28, 2025. 2 people myself and friend. We split payment and was told by Cathay Pacific the travel was set. Next day I checked my bank and found out Cathay Pacific denied my card and return the fee. I called Cathay Pacific and got nothing but excuses from Monday September 29, 2025 until today Thursday October 2, 2025. In fear of not traveling we booked another flight on our on with Expedia. Cathay Pacific doesn’t want to take the blame for this. We paid more than we paid for Cathay Pacific booking and they don’t seem to care. Consider your travel plans when flying, don’t get into a situation like this.

Warning: Avoid Flying with Cathay Pacific. This airline served me moldy, expired food. When I complained, they dismissed it, saying their caterer followed “stringent hygiene standards,” essentially implying the customer was lying. I ended up traveling with stomach pain and no food for 20 hours. Inflight Experience Case #**.

The worst airline experience of my life! What was supposed to be a 10 hour flight turned into an overnight flight with a 13 hour wait at HK international airport! As soon as I was notified of the flight change I asked the front desk counter for an alternative flight option since it was offered on the notice free of charge and they said this new option was the best they can do. They didn’t even offer a hotel or a lounge to stay in during our wait, not even seat upgrades. On top of that the delay made us arrive at the airport at 1 am when all lounges and areas of the airport were closed - we had to ask the service desk to escort us out of the airport to try and get a hotel only to discover we couldn’t even book a day use hotel that was within a 20 min cab ride.

Booked online, tried to change my flight within 24hrs. Their website gave me errors after multiple attempts I tried to call and chat multiples times. Waiting on hold for over an hour on each. Never spoke to anyone. Finally got through to someone on chat after the first 24 hrs. They said, "Sorry, can’t refund you." The chat crashed three times while I was chatting with someone. I had to start all over each time. They charged me a cancellation fee because I didn’t cancel within 24hrs. They are short staffed and have a junky website. And turns out, they don’t care if the customer makes attempts to change things. Don’t fly with them unless you are absolutely certain of your flight dates and nothing can change them. If you have to contact customer support, good luck.

I arrived at JFK with enough time and this supervisor would NOT give me a boarding pass. They say I didn't have a Vietnam visa (2nd flight after HK). They could have let me fly to HK. They want $457 plus take and pay for EXACT same flight after telling them I would NEVER fly with them in Life!. The people at JFK are subcontractors and have no power or authority. They cannot communicate with headquarters and there phone lines were down. Of course I've filed appropriate forms with my bank. Will be suing in USA, HK, and Bermuda courts. And after a horribly difficult year after the death of my Mother. No vacation for me. Just more trouble. Can't wait to file complaint with Chinese authorities in HK.

This airline is so bad it doesn't deserve a single star. My friends missed their flight because of the weather and had a round trip booked. The airline canceled the flight without emailing or informing me, stating it's their policy. When I inquired about the policy of canceling return flights, they just said that's their policy. I spent $500 on two tickets, and they're unwilling to give me a refund. This airline is absolutely terrible, and I wouldn't recommend it to anyone.