Cathay Pacific Airlines Reviews

They stole my Lost and Found items. Made me send money to retrieve the items, when I finally received the items from them, they had taken away all my original Apple charger and Anker powerbank and In the end I received a cheap broken knockoff charger and not working nobrand powerbank. Made me sent an authority letter confirming the items, but I guess they only wanted to confirm it to steal them. Losers I tell you! One of those brands that is literally stealing from you. Absolutely hate the experience, I hope they fire the thief.

They have had my money for 4 business days. They have not given me a ticket, and refuse to refund my money. They claim I must wait 10 business days for the computer to purge the "reserve" on my money. The bank, of course, has been notified. They refuse to be transparent with resolution (I am not to be included in emails). The supervisors are either not empowered to resolve issues, or are deliberately indifferent. I will likely miss seeing family overseas as a result. I will avoid this airline in the future. This was my first and last experience. I have filed with the US Department of Transportation. Federal law mandates refunds in 24 hours.

I had flown Cathay enough to accumulate some points. For years they were one of only two airlines I would consider flying to HKG. I've also flown with them to TPE and KTM. Once Covid hit travel stopped for me and even as travel resumed HK maintained restrictions. Cathay began warning me my points would expire. I thought this was a bit unfair and tried contacting them by email to see if I could be extended but never got a reply. I'm not interested in shopping with the points so they will expire. And I'll fly with Air Canada or EVA, or??

There was free ticket to Hong Kong campaign in their website. I tried to purchase 2 tickets, I saw that there were 2 charges in my credit card for tax and fee but only receive 1 email confirmation. So I called them to ask and they said due to system problem the 2nd one doesn’t go through and they will refund back to me in a few days. It’s very lame. I need the ticket and not the money. Completely waste my time as everyone is fighting for these free tickets. They didn’t honor that and no compensation.

Airline tickets Expedia. When came time to use them the lady at the counter said we can Not use Cathay Pacific airline because we are from Afghanistan. I was shocked to hear that so they cancelled our tickets and charged us a cancellation fee of almost $500. Talk about adding insult to injury. So I called them up. I spoke with a rep he said, "Yeah everything is valid." I said, "No your company did not let us fly. How is that my fault." "Well it's within our policy okay. Is it with a new policy discriminate or we are in Philippines so we don't know."

I want to tell you that you should mention the amount of extra luggage on your site because they charge too much for 1 extra luggage which is $230 each. As compared to other flights in market you are charging customers a 1 flight ticket extra because in Air Canada as well they charge $120 only for one bag which is half of your price. My email: **.

I recently had very bad experience when I was booking my flights via their website and customer service. Although my credit card was charged via the online booking I was not able to issue the tickets. When I contacted their customer service I got different answers and no help was provided to honour the price I had booked my tickets for through their website. Worst customer service experience. When I went to travel agent after having frustrating experience with the airline directly, they were able to provide me better price for the same journey. I tried to lodge a complaint through their website and I kept getting this error message "responsive_common_server-side-errors_err_feedback_001".

When my reservations with Cathay Pacific got canceled due to the operational reasons, Jerry and his team members from the call center worked very hard and enthusiastically to assist me to solve the issue. As soon as my reservations confirmed he even phoned me himself to let me know the good news as he promised me. Thanks for the team help me relieve from the frustrating moment, so I wouldn't miss my reunion time scheduled with my family. Wish you guys always success in your future endeavors.

My wife and I booked a flight from Toronto-Sydney Australia back in March. I noticed July 1 that our flight was canceled. No email, nothing from Cathay Pacific notifying us of the cancellation. After 3 weeks of calling we're still waiting to hear about being rescheduled. Agents promise to send us an email each time we call, but we're still waiting to be booked. Terrible customer service. Fingers crossed.

Regardless of its 5 star rating, it really is a 3 star airline. Service is mediocre and sub- standard. Food portion is parsimonious. Seats are configured in the most peculiar manner. They are angled not forward. Incredibly narrow. Unlike Emirates and others that are superb.

Cathay cancelled my mom’s flight and I have been calling them everyday for more than a week now and has been promised something a lot of times. NOTHING!!! I have been very patient with each call. I’ve ask for a supervisor on the 3rd call and they promised they’ll call me back in 2 hours, Nothing!!! Final call..I was promised to get a confirmation email of approval in 24 hours, 3 days later, no emails, nothing! They have to get an approval to replace a shorter flight they canceled even if the replacement was way longer for a Senior. Now calling again for the approval because the flight is in 2 days and the replacement flight they offered is denied. I have to buy another flight for my mom and cancel part of the flight. Cathay disappointed me a few times already! Enough is enough!

My Toronto check-in was done by CLAIRE ** and I have not enough words to describe how kind, polite, patient and cared she was dealing with our check-in. I moved to HK that day and she had to go over some processes due to Covid and my Visa. She was tireless and went above and beyond to get this straight out. I am glad to fly Cathay Pacific and I hope I will meet other Claire's along the way. Check-ins was never so stressful and difficult nowadays, but she made our lives easier and made us feel special. Thank you CLAIRE ** :)

In spite of being fully vaccinated with antibodies, I was prevented from flying from Toyko to Hong Kong on my flights from Omaha on 8/8/21. When I arrived in Narita, I was told that my 72-hour COVID test had expired while in the air. CP staff requested that I fly back to the U.S. since there were no airport tests and I could not exit the airport. Even though I had a quarantine with COVID tests awaiting me in HK, they would not let me board. Since I had flown for 2 days, I opted for a closer place, Guam, where I started over with tests.

They confirmed no extra ticket charges due to the current crisis yet when you call and want to reschedule the flight they cancelled, they want to charge the double of original price. Customer service is rude and not trying to help you.

Travel is a gift. Every touch point should evoke a different sense of excitement and thrill. Air flights are the beginnings of many touch points, and options for comfort exist. International business class is not all equal. Here's my optic of Cathay Pacific Business Class LAX-HKG-BKK and the return BKK-HKG-LAX. How excited we were to by chance be able to save our vacation travel from headaches and fly Cathay Pacific. Originally, we were set to fly PAL Business Class thru Manila to BKK; however, the Taal Volcano threw us a curve ball four days before our journey was to begin.

Terrible!!! Terrible!!! Please avoid and do not choose Cathay Pacific as they will abandon you in times of trouble. Very slow response, they don't care about the passenger's welfare. They never bother to rebook the cancelled flight because of the corona virus outbreak. They are policy oriented people. They cannot help you at the moment you need them as Cathay Pacific is also a terrible company. They will just abandon people. No hotel or any accommodation being provided. I was stuck in the Aiport in Cebu for the whole night as there was no help at all. I requested for them to rebook my flight but they refused. I even asked Cathay Pacific to help me but they refused as well.

I travel overseas twice a year. Cathay Pacific is the airline company who's given me the worst impression so far. Last time when I booked my flights with them online, I chose vegetarian meals. But when I was about to go aboard, the crew blamed me that I didn't tell the counter that I required vegetarian meals and asked me to buy my own meals from the airport. I was horrified from what I heard. Plus, the staff really don't like to smile.

I was waiting in gate 34 since 9 am in terminal 2 till 8 pm, I heard NO announcement of the flight or my name till I went to the board and see it's gate 43, so I run to the gate and lady by Cathay Pacific uniform stayed about 500 meter away from the gate with my name in her hand, I identify that's me and she said, "Hurry up. The gate is going to close," when we got to the gate they said it's already closed, they took my boarding pass and send to customer service, she said, "You must pay NO Show Fee HD 1570 and buy a new ticket for HD 3140."

Travelling from Beijing to Hong Kong with the right cabin size baggage and appropriate weight was still refused to board the flight, I begged them that I'll leave the baggage and take the clothes in small bag which I was having. Still they shut the entry gate on my face and refused me to board the flight even though I was 30 minutes earlier. I am student at Beijing university but for them they have nothing to do with it. Worst airlines to travel with.

It was my flight from Dubai to HK on 18th of November 2019 - Flight CX 738. I had my hand carry with me with right baggage allowance and carrying my shoulder bag with me. I ask the lady name Malla/Mallar If she can help me to put it in the cabin (I ask for her assistance in a nice way and didn’t tell her to put by herself) cause it’s was a bit heavy and hard for me to put it but she replied arrogantly that if it’s heavy for me it was heavy for herself as well and telling me to go check the weight of my luggage again outside the plane. I was a bit shock and just told her, "No worries. I’ll try to do it" and when she notice I got pissed she suddenly insisted that we put together. And another cabin crew was talking rude to an old lady for putting her shoes on cause we are landing. I hope they don’t base their attitude and service if which “class” are you in the plane. Economy, Business Class, or First Class, they should treat the people in a same way.

We'll never choose to fly with Cathay again. In general, our Cathay flight experiences have been good so far, but when it comes to customer service..it's the worst! First of all they make it so hard to make a complaint or ask for refund. There is no email to contact them and they are not answering the phone number that's available to the public. Even now I am calling them and still no one is answering.

I am very disappointed to choose this airline to my long waited trip to Toronto. I flew 27 hours from my country, and they missed my baggage, it’d been 3 days now I’m surviving without my baggage in a country far from home. Can I give you zero star? And what do you mean you cannot update my missing baggage status?

I flew from Shanghai to Barcelona via HK. The 1st flight was delayed so I barely made it to the 2nd. However, my suitcase didn't. In Barcelona, they told me I need to wait 2 more days for my baggage. The luggage was supposed to be delivered at 1.30 PM, then in the evening, then the next (3rd) day morning. It seems I am never going to get my suitcase back. I tried calling the airlines, but no one pick ups the phone EVER! They also don't respond to emails. I tried the website but it is just looping and it is impossible to get in touch them unless they call you to tell you that you need to wait even longer. Worst experience ever.

Cathay Pacific used to be a great airline, years ago I was a loyal customer. Things have changed, they prize themselves on great customer service which justifies costs higher than their competition. However in recent years, they have outsourced their customer service to call centres that get bogged down by roundabout policies that make it impossible to get things done. Their responses are all very robotic, scripted and designed to suck more money out of you with hidden fees. They treat you with the same low level of customer service regardless of whether you are a loyalty cardholder or not. Their aircrafts are becoming dated and their food is now on par with cheaper airlines. Go for a cheaper airline, you'll pay less for the same thing, and with lower expectations, you can at least expect a certain level of mistreatment.

Cathay Pacific is not a good airline anymore. I have traveled few times in past 2 years and experience is not good at all. They do not have anything to offer if passenger is hungry (apart from meal) like fruits, juice, soup etc. The value for money is not fair. I originally booked my flight which was of 22 hours duration including waiting time at transition airport but I ended up with more than 33 hours of travel time with 2 transitions which is so stressful. On top of this there is no one to help on customer care on Sunday. What if someone is in urgent need? Who is responsible for that? I will not recommend travelling from this airlines and will not be taking any Cathay Pacific flights in future.

This is first time to have a flight with Cathay Pacific and will be the last time as well. Due to the protest stuffs going on in Hong Kong, we were worried that it might affect our honeymoon trip. I called the customer service line to cancel my flight. The first call was made at 1:37pm on 8/12/2019 Pacific time. A guy picked up the phone call, I asked him if he can cancel my flight for me? He told me that I called the wrong number. I double check before I called, that was the number I got from Cathay Pacific website. Then he hang up my phone call. I called again, that was a lady. I ask the lady if that was Cathay Pacific airline, she said yes. I told her what was going on and would like to speak to a supervisor regarding how I was treated by the first guy who pick up the call. She hang up my phone call!

Airline desk person was very rude in body language and talking. As far as I know these people are there to help you but not with Cathay Pacific. A miscommunication issue which could have been resolved in 5 min did not resolve at all and left me waiting on the airport for 15 hours. I won't be using Cathay Pacific again. Very bad experience. :(

Cathay has departed from his upscale policies and now is more a budget airline than anything else. I hold a Diamond tier and have over 800k miles, but what is the point of having miles when you cannot get a confirmation for a flight a month and a half ahead of its intended booking! Now Cathay tells me I need to be on a waitlist, meaning IF they don't sell the flight a week prior to your departure then you can flight. Loyalty programs are mostly used when you want to book a holiday with the family and how are you supposed to book hotels and plan if you cannot confirm your flights! Ridiculous.

Have you seen the "Go Beyond" Cathay Pacific advertising campaign? Well it's a total lie, nothing has changed, they are still the most uncaring, thoughtless airline, and they are desperate for money. Passengers and passenger comfort mean nothing, it's all about a "buck"! I travel only in business and first, and have found Cathay to be the most unreliable airline I've ever flown. Over the past 3-4 years almost 70% of the flights I've been booked on left late, sometimes up to 3 or 4 hours late. In many cases as a premium passenger paying top dollar for seats at the front of the aircraft, they didn't even inform me of the delays.

Cathay Pacific is the worst. I paid almost 2000$ for a round trip from Chicago to Hyderabad. The flight was delayed in Chicago for 30 Mins and in Hong Kong as well due to some issue flight was delayed by 40 Mins. Once we were landed in Hong Kong we were told that Hyderabad flight took off 15 mins before the scheduled time and we have to wait for 24 hours to board the next flight. I had a visa interview and I explained my situation to them and they told that they can't do anything. They took our passports to get a transit visa. After 1 hour they came back and said that my visa is rejected and I had to wait in Lounge. They gave a suggestion of going till Chennai and from there I can take Hyderabad flight and claim the amount. When enquired about the luggage, we were told that Cathay Pacific crew in Chennai will help us. So we (nearly 6 other passengers) took the flight and we even took the email as well.