Budget Car Rental Reviews

I hired a car from Budget at Orlando airport, it was pre paid through EBookers so shouldn't have cost me a penny more but I ended up with a $171.90 charge for extras I was never consulted about. I was asked to take supplemental liability insurance, which I declined, saying I wanted no extras, but when I got the receipt upon return there was this big charge and two extras included on the agreement (personal effects and emergency sickness).

Beware! We filled up our rental and went directly to the rental car return within 1/2 hour. We were charge $43 for fuel and the tank was full. I wrote Budget to complain and they told me, we should have showed the receipt to the attendant. The attendant looked at the gas gauge! It was full. No more Budget for me. I hope they enjoy that $43, because they won't get another cent from me or anyone I know, that is thinking of renting from Budget. I had a reservation for tomorrow, but I cancelled it and booked through another car rental service. Done!

Rented a car for a week and after returning was charged almost $300 more. Started a dispute with card company, continued to rent then got notice in mail that I owed $100 for a red light ticket. I didn't have car that date, then on a rental again was charged almost $2000 for damages, towing fees several times and fuel they say I was responsible for when I filled tank up and didn't do any damage. Was given a slip with "taking as is" on it before any damages were claimed. Tried filing a dispute with BBB and Budget's response is that they can't pull up any records.

Don't use Budget Rental car!! Just got charged for going through a non-existent toll booth 3 weeks ago. We never drove on a toll road while in Texas!!! Budget says we did and laughed at Me when I told the customer service guy that we would dispute the charge and NEVER use Budget again! Budget will NEVER get any more of our hard earned money again!!! Plus he stated that they don't check their e-tolls after every return. I then asked how to fix this problem and again he laughed and said "You need to fight it with Texas department of transportation." This company is the biggest rip off place around. I know we are never going to use them again and I hope no one ever uses them again. I would love to see a company that rips people off go under.

Arriving at Midnight + did not expect (and should not have) a line of over 50+ people checking out their reserved cars with 2-3 agents. One was on a break while 2 others worked. Everyone in line (not just myself) was exhausted and stunned that they were going through this awful experience. These were not walk ups.

Rented a vehicle through Budget.com for a vehicle in BWI Airport Hanover, MD and prepaid. When checking in, check-in was slow and numerous people in line. At my turn, customer rep ask the usual if I wanted the insurance, etc. and I informed her I wanted nothing extra. She then had me push buttons on a small screen to accept I was declining items. Then gave me my bill. My mistake, I didn't read the bill because she had added that I wanted some type of emergency roadside assistance as an add on that I found when my credit card bill came in added an additional $109.98.

Rented a car for 2 days & at first I got quoted a very reasonable price. Only halfway through the process, realized that there were so many additional hidden charges. Ended up paying 40% more than alternatives.

The intermediate car (Chrysler 200) at Toronto airport for the price of $285.00 Canadian. When I arrived, no Chrysler 200 and put me in a Hyundai Elantra (TOO small). Only thing left was a Santa Fe, double the price, $438. I was accessed additional fee in addition and a 3% conversion rate. No more Budget for me!

This review is concerning the Budget at Boston-Logan International Airport: On the one hand, I have to say that our desk to car experience as well as our return were fast and efficient; additionally, the customer service agent at the desk was friendly and the car was very clean. However, my husband and I were mistakenly charged for added coverage and, try as we might, cannot speak to anyone who will consider a refund. I booked through Expedia, so I'd paid for the car well ahead of time.

I rented a car from Budget for week using the travel site Orbitz. At the Orbitz site I included my Fastbreak number for points and I did not purchase any insurance with rental. When I returned the rental car I realized I have been charged for Loss and Damage Waiver (LDW) insurance for each day of the rental. When I contacted the Budget Rental customer Service they refused to refund the insurance portion. I mentioned that I reserved my car though Orbitz and I rejected the insurance when I reserve my car and at the time of rental pickup I did not accept the insurance since the section for accepting rental was not initialed by me.

I rented a car through Budget Rent-A-Car's website and prepaid to have it ready when I arrive (no issues here). Drove it around for 5 days, no accidents, no damage, etc. When I returned the car there was no one at the counter, even though it was during their official business hours of being open. There was a number to call, so I called it. They instructed me to park the car at their designated Budget Rent-A-Car parking spot, so I did; and then drop the keys and documents in a lock box... which I did.

I'd give this place 0 stars if possible. I booked the car online for a reasonable $69.40. I returned the car 3 days later and was presented with an additional $160.91 in charges. Apparently, they tacked on full coverage without my consent. Called the billing office and they were beyond useless. They took no attempt to understand my situation. I have no need for full coverage. I have rental insurance through my credit card for free!!! Beware!! Avoid this company like the plague!!!

First of all, I told them I did not need their extra car insurance and they tricked me when filling out all the paperwork. It was very late and I had my young kids with me. So instead of making my life easier, they just kept scamming me out of money. After I was tricked into signing up for their insurance that I specifically said I did not want, they told me about the toll fee device I could use and pay for all the tolls at the end. Of course, they did not tell me about the $15 a day fee to use this service!!! That night I realized the insurance mistake and they refused to fix it over the phone. They made me stop my vacation and come in person. I will never rent from them again.

I called to find a rental car for my daughter to drive to Tampa from my home in Florida. I was told she needed a major credit card. I thought she had one, and was quoted $69 for two days, which included insurance. When we arrived, she only had a debit card, so I had to pay for the rental, which came to &155; more than twice what I was quoted! Apparently I had to assume ALL responsibility, even though I won't be driving the car. And because I won't be driving, I had to pay extra fees for an "additional insured"! Why couldn't I just pay for her rental and let HER insurance company cover HER driving?! Why am I the one having to stick my neck out and assume all responsibility, damage to the car AND any other liability for others and get charged extra fees on top of it for just helping her out with the rental fee?! To boot, the guy was very rude and treated me like I was illiterate! I worked for an insurance company for several years!

Had to fly to Charlotte, NC this past week for a family emergency (mother was terminal), so I went online to Budget's site to rent an economy car for the duration of my trip. I was planning to stay 6 days and pre-paid to save some money according to their site. The price $348. After all of the additional surcharges came to $482. (Not a bargain). I also spoke with someone at Budget before I booked online and asked them what would happen if I brought a car back earlier than intend, and she said it would be charged the daily rate for that car.

Paid for rental car in Phoenix 4 months ago online. Once we got to the Budget rental we were handed a number like I was at a Deli, our number was 95. They were serving number 26. The gal that gave us our number said the wait would be 45 minutes. What a JOKE. 2 hours later we got to the desk to pick up our compact car. I have Never had to go through this much crap for anything in my life. I will never rent from Budget again.

We are extremely unhappy with Budget and will never use them again. I am having to resort to disputing their transaction with my bank to get money back on recent rental from their Orlando Airport location. As we always do, we reserved a car online. Once we get to the counter, we waited for over an hour in line, while our friends in E-Z Rent-A-Car line got through and on their way in under 20 mins. We stated we did not need any insurance, as we have coverage through our regular insurance for car rentals. When it came to signing their screen, there was a section which showed a $111 charge and the woman at the counter explained we would not be charged that unless we kept the car for an additional day.

This company sneaks in fees where they can and takes advantage of customers by using fine print and disclaimers instead of honestly advertising their prices. I booked my reservation through Orbitz. The base rate was $54 and the total was estimated at $76. After a hellish day at the airport, I got in line to get the car. There was a sign on their rental desk that stated "GPS $5.99 per day". I had selected the GPS through Orbitz but no specific price was named, so I expected to be charged that price, as advertised for all of their customers to see.

My experience with Budget at the Victoria airport in British Columbia (YYJ) in late September-early October was horrible. I rented a car for 10 days. I paid for my rental through Air Miles and still ended up paying an additional $560.00 with hidden insurance fees, car seat rental and other unknown charges. I am a single mother and was traveling with my toddler. I was not aware (nothing stated on Air miles website when I booked the car rental other than $112.00 in taxes) ahead of time that there would be the $560.00 in extra costs prior to arrival and pick up of the vehicle. $100.00 of this cost was for the car seat rental, in which I was initially given a car seat full of vomit stains and smelled terrible. Although the issue was remedied by replacing it with a somewhat cleaner car seat, the car seat given was not in new condition, history of seat unknown and should be replaced ASAP.

They ripped $6000 for 8 months that I used the car for. I wasn't sure how long my contract is going to go with my work in Charlotte. So I took short-term leases (monthly leasing option). So before I went and gave back the car, I called them and asked if they can do something to change my short-term leases into one big long-term contract (they have a long term option for 11 months which is cheaper), or at least something so that I can go out happily when I can give the car away. But they said they don't have a system that does that.

My husband and I just returned from our vacation to Utah and Wyoming. We flew into Salt Lake City on September 22, 2015 and departed from there on October 4, 2015. After we retrieved our luggage on that Tuesday evening, we immediately went to the Budget counter to pick up the Ford Explorer that we had reserved months in advanced. At least the reservation verification we received from Budget said that we had reserved a Ford Explorer! My husband was told there were 3 vehicles left in Budget's lot -- a pickup truck, a 15 passenger van, and a 10 passenger Transit van. No Explorer!!! Why did I make reservations? Apparently reservations mean nothing to Budget! After being told by the Budget employee that we could exchange the van for another vehicle at the Jackson Hole Airport Budget the next day, my husband reluctantly chose the Transit van -- the lesser of 3 evils???

I booked a economy car from Budget which I picked it up on 25th Sept and returned on 2nd Oct. After returning it I saw that there is a extra transaction of $54.12 on my card. When I talked to customer service, they told that it was the upgrade you got from the economy which I never asked for nor the person told me at the counter at the time of picking from the Columbus airport. How can you upgrade it automatically and charge the customer as your wish you like to? The person at the counter only told me at the time of picking that the remaining tank would be charged nor the full tank at flat rate of $2.11. I don't know why you people convey wrong information to the people and charge them wrongly... I don't expect such things from companies like Budget... I want my money to be refunded.

Let me tell you about one of the worst car rental experiences I have ever had. I made an online reservation (**) on 9/3 while setting up my corresponding flight with AA for an upcoming trip to Philadelphia. The day of my flight (9/23) there were several delays getting out of ORD. Since I had always used competitors and was unfamiliar with Budget's policies I attempted to make you aware of the delays. I made several attempts online, without success, and finally tried to call PHL Budget directly. This took several failed efforts. Some would get the recording directing you to select # for service (which would ring with no answer) and others would just ring and never even connect with the initial recorded directions. Finally, I was able to get through and explaining the flight difficulties to the woman that answered, was told: “No problem, your reservation will be held for 24 hours.” Good news.

Rented a car at the Albuquerque airport from Budget for one week, my reservation reflected a mid-size car at $157.00 weekly rate. At the counter the agent briefed me on the gas refilling requirement and asked if I wanted liability coverage for the car and I answered at what rate per day, and responded $28.90 per day and I accepted the coverage to be included. Upon returning the car the lot attendant handed me a receipt and the total came to $503.00 instead of the agreed cost $305.00.

I rented a van at the El Paso Airport to move a group to a funeral. We had the van for about six hours, and drove less than 100 miles. About a month after the trip, I received a letter from a subrogation company with charges for a jack for the van, loss of rental time for the van and a surcharge from the subrogation company. This was my first contact. No attempt by Budget to contact me directly. The Budget maintenance guys said they discovered the loss during cleaning. I don't know what actually did happen to the jack, but I do know that we didn't take it and that the cleaning was very minimal from our trip.

We paid for our car on Priceline. When we arrived at the counter, we were offered the e-toll package, but we declined it since we expected to pay cash for any tolls. One way on our trip through tolls, we got stuck in the e-toll lane and couldn't safely move to the booth lane. Rather than go through without paying, we thought it best to use the e-toll box. We expected to pay for the toll as well as a convenience fee, but we didn't expect to be charged for the entire rental period after using it once on only one day!!! There is nothing in writing on their contract or rental jacket (see attached), that says you pay the convenience fee for every day of the rental.

I brought an economy sized car back with half a tank of gas.. The most to have it full would have been 15 maybe.. Maybe 20. They charged me 9 per gallon for 90 dollars. That's very unfair!

Reserved mini van for 7 to Tobermory 3hr drive for 8 days. Details given to Jordan (Budget agent). On the 'pickup date' Aug. 29, met with a very hostile female agent who offered me a small Ford van and said take it or cancel. I had to cancel.

I was rented a defective car that caused a hazardous experience and was not compensated or reimbursed for the repairs made to get us back to the airport. We had reserved a car with Budget thru CheapOair for Sept 1 at Chicago O'Hare airport at 10000 Bessie Coleman Drive. We picked up the car and inspected it for any scratches or damages and did not see any. Later after driving for awhile, we made a stop and noticed that the front left tire on the car was a spare tire. Because we was driving the car from Chicago to Iowa, we wanted to make sure we did not have any problems so we checked the trunk for the original tire to install back on but noticed it was already cracked. So we proceeded to drive slowly and stay with the spare.

AT YOUR SAVANNAH, GA AIRPORT LOCATION -- Our friend Matt flew in to Savannah and had booked a rental car through your service and he was told he could use his USAA full coverage insurance to cover the rental. After flying in, he is informed by one of your desk reps that he has to pay $100 for added insurance and that they do not accept his insurance dispute being told on the phone when he booked that they ABSOLUTELY would.

First they don't even deserve 1 star. I reserved the car online through Budget. I was trying to get prices for different options but the site would not allow me to change anything on it. So it reserved the car and gave me a price. At the counter to pick up the car I told them of the problem & insurance needed taken off and promo discount code needed to be put on. Instead I got charged for the higher insurance & no promo code added. Then when I get the car it's parked in the wrong location and it's dirty.

I am a very pissed off customer with Budget. Never in my life have I encountered rude people who hung the phone up on me and their service is terrible. Overcharge you the weds it is a lie. Please do not do business with this company go to U-Haul or someone else. They will take your money and screw you over. I learned that 1st hand experience. One customer service person literally hung up on me. I wish to know his name. He was rude and he needs to be fired. Worse company ever. Don't do business with Budget. Put them out of business.

I spent the first night of my vacation sleeping in an airport, the second morning online trying to recreate the computer glitch on Budget's website that caused a major mistake on my reservation to rent a vehicle from them. And I am now waiting, up to 48 hours, for a return call from a manager with their consumer services department.

I rented cars from Budget/Avis for months and they were alright for the most part, but they will change your rate, sometimes double it in a week. They're horrible! I consider them the very last resort rental car company. I rented with them for 6 months straight and they still treat me with no loyalty.

I recently book a car rental from Budget. I am from India and I have recently arrived in US. I don’t a SSN and that's also to say I don't have a Credit Card. I said them several times that I don't have a Credit Card and SSN. They booked my car and debited money from my debit card. When I called them for confirmation they were saying I need a credit card to get a car. All of the car rental customer service are idiots and don’t have proper information. They should be fired for causing serious inconvenience for customers. My 400$ dollars are blocked because of them and I can’t use them until they refund me. Even when it’s their mistake they are charging 10$ for cancellation.

On Friday 8/28/2015, my husband picked up a car that we had reserved at the Budget Rent A Car located at Sky Harbor Airport in Phoenix, AZ 85034. We had reserved through Costco Travel a Standard Size SUV which should have been a Ford Edge or Equivalent. My husband brought home a Chevy Equinox, which is classified by the manufacturer as a compact SUV. We intentionally wanted a larger SUV to fit our family of four, luggage, and family dog for a weekend road trip. Unfortunately we were on a tight schedule to proceed out of town for a fast weekend trip to visit family in California so we did not return to Budget to dispute or question the apparent discrepancy between what we thought we paid for and what was issued to us. I include this detail only to substantiate my claim that Budget Rent-A-Car conducts business using dishonest and questionable practices.

I usually rent from Avis for work under our work preferred vendors, and we have two preferred Avis and Budget. Avis was booked so I went to Budget. Assumed they must be similar. The car I got was a Mazda 3, and has markers on where dents were found. I needed the car, and just moved on. When I drove from the airport to the hotel, the car sounded bad, but I just moved on.

I recently rented a car from Budget and received a price of $150 for a week. With so taxes should have been $174 and change. After returning the car they charged me over $505. When I called to ask about all the charges the women I spoke with was very nasty and stopped speaking to me on the phone. I never yelled or raised my voice cause that will not help the situation. When she finally decided to answer me you was told I signed up for all these extras. When I spoke with the agent upon picking up the car. I said I only wanted to pay the $150. I don't need anything else on the car. She told me that's fine and stated it was removed from the bill. I signed like you are suppose to.

I rented a car in January 2015 and in August, 2015, received a charge on my credit card for $336.25 stating it was interest. No one at the Anasco site or Budget responded, and I did not keep my receipt and contract information. I'm devastated that there is no explanation to this charge. I've read many, many bad reviews stating that this is common at Budget Rental. Never, never again will I rent a vehicle from Budget.

I reserved a rental car through rentalcars.com with Budget. The total rental price including taxes was 288.03. I have, in the recent past, rented cars from Budget, Avis, Enterprise, and Hertz. The type of car and time frame is always the same--thus the price is always within a plus or minus $20.00 for the rental. In addition, it is always unlimited mileage, and my rentalcars.com agreement confirmed unlimited mileage.

I rented a compact car for labor day weekend. Brought the car back 2 hours later than I told them. They charged an extra $20 for it being late, which brings the total to $64, I understand. A week later I get a charge of a total $114 on my card. I called to find out where the extra charge a week later came from and they claim it didn't have gas in it. I filled the car up at the gas station by the location before I took it back which was only $15. They claim since I no longer had the original receipt it stands as it is. Now why would I keep a receipt when I've been charged for the rental already. If I would've known a week later they were going to charge a bogus extra $50+ I would've kept it. This is the worst company to rent a car from and they lie. They don't try fix their mistakes. They may blame the customer. Ridiculous. Me or my family/friends will never deal with this company again.

I have rented from Budget twice, and will absolutely never do so again. Their website is designed to prevent you from seeing the myriad hidden fees they will charge. Their customer service is absolutely horrific. They offer no roadside assistance, and when they screw up (like not having a reserved car available) they don't do anything to solve the problem, just make you wait around - potentially for hours - for a car to come in. Meanwhile, they refuse to refund your money.

I made car reservations for my wife's trip to Phoenix to visit our daughter. As an experienced car renter (since I travel a lot) I knew to decline any other insurance offered. My wife on the other hand, does not usually do this, and although in her mid 50's, has never had to rent a car in her life. I told her that rental of less than $20 per day had been secured, that all she needed to do was to pick up the car. At the rental place, she confirmed the rental. The agent there, while chit-chatting about local current events, went through the checkout process and just had her initial agreeing to additional coverage without telling her that these charges cost more money. My wife, believing that I had already had everything setup, just complied with the checkout process.

The worst car service ever!!! This company is fraud. I have made a prepaid booking ($200 advance) for an SUV for long weekend (Sept 7th) and when I reached to the counter the attendant kept me waiting for 2 hrs saying that the car is on the way but later on said that there is no car available and just went off closing the office (time ~6 PM). At that time because of rush due to long weekend, no other vendor was able to provide me car on an ad hoc request. My whole plan was ruined, my hotel booking, attractions tickets... just everything ruined because I was not able to show up as I didn't had car to reach there. This is not done yet. I called customer care to give my money ($200) back. They said since I am cancelling the reservation so they'll charge me $50. WTF!!! I said "I am cancelling because you didn't had car for me." It was not my decision. :( It's the worst!!! Don't TRUST THEM AT ALL!!!

I have NEVER interacted with such unknowledgeable staff or had such a difficult time retrieving information. When I placed my order, I paid for the rental of the vehicle and was required to pay the "estimated taxes and fees" when I picked the vehicle up. When I arrived, the employee who was helping me informed me that my remaining charges were more than three times the "estimated taxes and fees." When I asked how this could be, he simply said he didn't know. At this point, I asked to speak to a manager. Instead, he sent me to a different counter with another employee. This woman looked at my reservation and told me, "Can you read? It says estimate." I was irate. That is no way to speak to a customer. Again, I asked for a manager and was told that there was no manager on site.

My parked car was hit and totaled this morning parked on the street. The responsible party's insurance has been a nightmare alone to deal with. Budget sent an email confirmation to my email saying to pick the car up before 6:30 when they closed. I got there as soon as I could (being an hour away) at 6:15 and nobody was there. Called customer service and they said to come back at 8:45. So I drove another hour home, waited till 8:30 and went back to Budget. 9:00 rolls around and the employee comes wandering in with his girlfriend and cafe rio. After ten minutes of looking for my reservation, he asks for payment. (Which ins has already taken care of) Then he says, "okay well, I will need a 600$ deposit from you on top of the 286 the ins co will be paying for the rental." ARE YOU FREAKING KIDDING ME? Screw you **. I've got lamborfeeties and I'm about to use them.

I do not agree with the prices charged by Avis/Budget. Here's what happened: I have rented a car for Decolar.com as described below: Confirmation #: **, Account #: **, IATA Number/Assigned Number: **, Purchase Request #: **, Voucher #: **, Voucher value: R$ 271.69 / US$ 86.00. Paid in cash but I upgraded because the car that was rented was small and I was informed that the car specified could not fit a wheelchair. I upgraded, I have been advised to drive a car Ford Edge. The value that came in the credit card is absurdly high.

I recently rented a car from 8/25 until 9/3 paid through Priceline. I called for two additional days and was told I would pay the same rates for the additional days. I got the bill after and the price I paid was triple what I paid for the original, including upgrades and other things I did not request. I called Budget customer service and was told they are all legitimate and no adjustments would be done. I have been using them over the last two years every other month. I will no longer use them or their affiliates.

I made a reservation on-line. It was a holiday weekend and I called to make sure there was a car available since I had to walk 2 miles to pick it up. Nobody answered, so I called the national reservation office and they assured me that my reservation would be good. When I got there I was told that she HAD NO CARS AVAILABLE, and there was nothing she could do. I called the national number to complain and the out-sourced agent suggested it was partly my fault for trying to rent on a holiday weekend. I called their "customer care" agent and was told that they don't offer vouchers or credit, just take complaint reports. The agent at the location at 4800 Evans, Glendale Colorado apologized, but said the on-line reservations often make these mistakes and create irate customers.

3 weeks ago I made a reservation with Budget. Pick up was set for 8 a.m. on September 5th. Arrived at the rental agents location only to be told "we will have your car in 2 hours". I called the toll free number for Budget to see what they would do to keep me a happy customer. In a very polite way they told me they weren't going to do anything. This is a breach of contract and I will never be doing business with them again.

You have got to be kidding me! No one at the Budget counter (which advertises 25-hour service). Sign says go to Avis. Avis has 1 person working and the line is now a mile long. Unacceptable by any customer service standards! Recommend people rent from somewhere else.

Rented a car from them in Florida from 7/14/15-7/18/15. When I returned the car I received my receipt from them that showed all info including that when I returned the car the fuel reading showed full. When I looked at my credit card statement online it showed an extra charge for 168.99. When I called about it the first person I spoke with said "fax us proof that you put gas in the car and we will reimburse your money back." I sent them my bank statement showing the two times I purchased gas for the car the day before I took it back. The second person I spoke with said the bank statement was not accepted for proof of purchase, I needed the receipts from the gas station.

I would give them a negative 5 stars. Horrific customer service after the rental agreement was entered. Was told I could return the vehicle to any location. What they failed to tell me was that there was a $300 charge for doing so. I made arrangements to return the car closer to home so that I could walk home rather than arrange for a ride from the farther location. Associate informed me of the charge upon my attempt to return the vehicle with a very sarcastic attitude. Offered no apology. Instead, showed me the computer screen as though the computers were in control rather than the humans. Said, "have a nice evening" in a sarcastic tone as I left!!!!

My husband, rented a car to go visit his brother dying of cancer from Budget rental place in Dallas Texas. The cost of the rental through AARP membership was $359.52. He asked for collision coverage, but they added other insurances he was not aware of which totaled $602.05. I discovered this when I checked my credit card balance. Shame on them, taking advantage of a grieving spouse. He had to travel for 3 hours to reach his brother with no Budget rental place close by to modify the contract. They would only amend the contract in the larger cities in Texas. The office person could not give me any information on a close location and they won't refund my money. Budget, you only get to screw this non-returning customer once in this lifetime with your unethical practices.

This was the slowest service I have ever experienced. After about an hour I was finally given my keys. They gave me an "upgrade" supposedly at no extra charge. Upon turning the car in I found there was an extra upgrade charge of more than a couple hundred bucks. I'm done with Budget. Never again.

I booked a Budget rental car through Expedia and paid in full. I was assured by Expedia that there were no hidden extras. When I arrived at the Columbus airport Budget desk after a 16-hour journey from the UK, I was asked for my credit card. I said that I did not require any extras, no additional insurances, no additional cover of any kind. The salesperson assured me the card swipe was just for security, and asked me to initial a form in several places "in relation to the car hire".

I can't believe I thought Budget rental was a reputable company! My rental car Is infested with Roaches, they're everywhere! I can't drive and I had to leave it behind and have my friend come and pick me up for a really important event! I'm beyond disgusted. Then I call customer service because there's no way I'm getting in it and driving it! And customer service sends me to roadside assistance. They say, "Oh, this is a common problem." (COMMON FOR WHO? I don't have roaches in my 40,000 car sir.) Please help me, that's all I ask - One pissed off lady.

We were charged $200 extra with no explanation. When we called they explained that there was some pet hair in the van... some... We have pictures. A small amount. They encourage pets in their advertising. We were obviously surprised that they encourage pets but charge a $200 cleaning fee for having a small amount of pet hair after a week's rental. I asked for them to point that out to me in our rental agreement. To the agent's surprise she couldn't find it. Didn't matter though. She actually said that we can talk to a manager to receive the same answer she had just given us.

Just scammed by an agent. I reserved a mid size SUV. He asked me if I want a Hyundai or a Chevy Equinox. I told him the chevy sounds better and I left. After returning my car I see a charge for an extra 96. I called and they said "oh the Chevy is 10 extra per day". I told them it's a mid size suv like I reserved! And the guy never said it's additional. They said I should of read the fine print and refuse to return my money.

Rented a minivan from August 12th through 18th. I reserved this vehicle with the confirmation price being $379.65. I did authorize Loss Damage Waiver at $13.50 per day. After dropping the van off with full tank of fuel and 4 minutes early, my final price was $736.62!!! Wow! Never again with Budget!

Why do I have to give one star? They deserve less than that. I made a reservation for 12 passengers van to travel for vacation with my children, mother and other family members. I also rented a house via air bnb where I was going to stay at. We packed and I went to pick up the vehicle. When I got there, the manager said that it was given to someone else. This reservation was made for over 2 months and confirmed the day before. I lost money on the house rental because they could not refund the money, I was stressed out for not having a way to get to where I was going and my kids... Oh they were excited. What an awful customer service of that manager and how irresponsible people at Budget. There are not words to describe how I felt. I will never never ever will even try to use to company, but I will make sure no one in my family or circle of family does.

We rented a car at the airport in Cancun... A lady named Anel gave us a car with no plates! Then she made us sign an open voucher. 4 days later when we returned the car she told us she was going to charge us 3 thousand for the missing plates! We said she give us the car like that and we assumed that since then it was a car rental it had a special permit. Then she was super rude and told us it was our responsibility to check that the car had plates when they gave it to us!!!! She was rude and dishonest! Terrible service! Terrible! DO NOT RENT FROM THEM... They will try to rob you!

Absolutely THE WORST COMPANY to deal with. They DO NOT honor commitments or promises. Customer service department is rude and unprofessional. It all started on July 10th when we used their convenient pre-pay option to rent a car for our family vacation. What the website does not tell you is there is a VERY good chance that they will not have the car you rented at the time of pick up. Which we found out 2 hours before we were leaving for a family vacation on July 31st. After arguing with customer care for an hour and 45 minutes, was told, "Sorry, nothing we can do! You can wait for couple of days to see if a car comes in or you can rent a car elsewhere, we will refund the difference." So we finally find another vehicle, rent it and go enjoy our vacation. Get home, submit the paperwork to the number provided and get an email two days later that our reimbursement was denied, since the car was rented in another name.

I have been renting car from Budget for the last 2 years. I'm a fastbreak customer. I arrived at 8am to return the car I had to get another I prepaid. I was $20 short of the hold and nobody can do anything. So much for loyalty. Guess I should find another spot (airport/company).

We rented a minivan through Priceline for a specific amount including taxes and fees to be picked up at the MCO on Aug. 2, 2015. "Andrea" and a man at the counter said it was Florida law to have the Loss Damage Waiver which we could not read on a scratched screen. Upon getting a copy of the contract we found out it WAS optional which we had argued, but had already signed the contract--they lied and we were charged $202.93 ($28.99 a day) plus more fees and taxes. I checked dissatisfied below under Vehicle Selection because we had to get them to give us a minivan instead of a Ford Flex that they tried to substitute! We will walk before we rent from Budget again!

We booked basic car hire through Affinity Villas. When we arrived we were asked if we wanted to upgrade for 8 euros per day plus toll charges. We agreed and a swipe of our card was taken. We were charged £360 on this card as apparently we agreed to all sorts of things such as roadside assistance etc which we did not agree to. Yes we signed the form but the lady just told us what we had agreed to and asked us to sign. Total rip off.

I reserved a minivan online for a family vacation. When I went to pick up the car the afternoon before we were going to leave I was told that no vans were available. In fact, no cars at all were available. This happened after I waited for almost an hour before anyone was available to help me at all. There was only one person at the pick up station and he was trying to do everything. He told me that he would have a "similar" car if I would meet him in the morning at the airport. I did this and he never showed up. Calling customer service was a joke. They just told me they couldn't help me. Needless to say, I am very frustrated and will never rent from Budget again. My family vacation was delayed and we ended up having to drive separate cars instead of being able to travel together.

I am a frequent car renter, I've been renting with Budget for years. Today I could honestly say they will never receive a penny from me again. They took total advantage of me today. I flew into O'hare in Chicago and was told that since they had so much volume that I would have to pay a premium in order to get a rental car. I paid $850 for a rental that usually would run me $300. Even the friendly staff were honest and told me it was an outrageous rate. I went as far as to call customer service in order to attempt to get a better rate or to return that car early to avoid the cost and just take cabs from place to place and they told me I would get charged $585 for a single day's rental. I cannot believe the audacity of these people. Please stay away!

When arriving in my destination city the customer service representative just mumbled and was not informative or helpful. He was disengaged during the whole process. He gave me a hybrid car that has a push button start and did not give me a code or key to lock the doors, and no information about the car. I returned the car for a Ford Escape, which was much better, yet again when he informed me where it was located in the lot, I had to ask about the keys. I do not think he should assume that we all know; "The keys are in the car."

I reserved a mini van in Buffalo, NY Aug 7th 2015 for 8 days. I have large family with large number of bags. When arrived I was surprised to find that there was no mini van! Instead I was given a small SUV! What's the point of making a reservation and receiving a confirmation?!!

I'm a frequent renter and I get to the rental location (Budget) 20 minutes early and they wouldn't give me a car. I'm not only frequent but I've been renting from this location for 4 months straight. Not only did the cashier tell me wait until 20 minutes but customer service did also. They tried to charge me $60 more for the vehicle. I was at the Phoenix location Black Canyon highway. The manager is cool - Jamie, but the new employees aren't.

I reserved a car to be picked up in Jerez, Spain for a week-long vacation. I returned the car a week later. I parked the car in the same spot I found it in #8. Then I went to the counter in the terminal to return the key, and couldn't locate an employee. I dropped the key in the key drop slot at the counter and flew home. A couple weeks later we got a credit card bill from the Jerez Budget folks for $5,000. Blatant attempt to steal. Beware of this company and this location in particular.

After telling me one price over the phone I was greeted with a completely different price at the counter (DFW). So I couldn't afford to rent at the airport so I found an affiliate branch outside of the airport in Arlington, Texas. It was more affordable but they were limited on the cars that they could rent to me so they ended up renting me the dirtiest and filthiest rental ever. They quoted the weekly rental at $255.57 including tax. Fine. Before returning the car early I got it detailed. Paid over 50 bucks to get it detailed because it was so dirty when I got it. Plus I didn't want to hear that crap about "Well, we had to charge you more for bringing it back dirty" type **. When I returned it I asked the checker did he want to see my receipt for the detailing and he said no. So I get back home and check my email a couple of days later and find out they've charged me 400 plus dollars for the rental.

I have several unfortunate experiences with this company. I rent the car in Israel for 10 day. They overcharge me (charge me several times), they admit it, they said they will pay back in 2 week. This was last month. Customer service representative feeds me with "in a few days" promises.

Having been a regular and fast break member, I was surprised to get really treated as I did. Budget has to be watched on every rental made with them. This wasn't the first time I was overcharged. This time they refused to do anything about it or have a supervisor call me back and when I told them I was recording their call they immediately hung up. I actually prepaid my latest reservation with them and after looking at my receipt, once on my flight, realized they charged me an additional $55+ tax For a prepaid gas Bill.

Came to pick up my 2 rental cars in orlando. Both drivers didn't need any extra insurance on the prepaid vouchers. We got the silent treatment. Nothing was said. They made us sign after confirming nothing was added to the reserved car. And yes, after arriving at home, the credit card of both drivers were charged with 112 dollar. Stay away from budget car ORLANDO.

Absolute worst rental experience ever. A line out the door with no end. 3 hours later I still do not have the car I rented. Budget online no help. In fact when I tried to complain I got transferred to AVIS. DO NOT EVER USE THIS COMPANY. Beyond bad.

I pre reserved a car online a week prior to my departure to go get my daughter. It was paid in full successfully with my debit prepaid card. Although Budget took my money and sent me several reminders none of those notices stated that I wasn't able to pick up a car without a major credit card. So after poor customer service and having to wait 30 minutes all for the guy to tell me that my payment meant nothing and he can't give me a car. Not only is this frustrating but now time that I coulda been on the road is lost and I had to figure out a alternate travel way to return my daughter back from South Carolina to Pittsburgh. On top of waiting 2 to 5 business days to get my money returned. Budget sucks.

Transmission on my car failed on vacation. Rented a Budget car at Sarasota airport. Found it necessary to extend rental. Called Tampa office (car was being returned there). Told them circumstances. We were quoted a fee of $230.20 additional as we had already paid $ 835.88 at Sarasota airport. When we received the bill on return, we were issued a bill of $1,066 not the $230.20 we were quoted by their agent. They are double-billing us for the amount already paid when car was picked up. We will never use Budget again.

My father recently rented a 12 passenger van for a family vacation to Niagara Falls. When we picked up the van we were told the van was new and only had 35 miles logged on it, which one might say sounds like a wonderful thing! Only after having driven approximately 2 hundred miles we became caught in traffic for road paving, most people would be horrified at this, but for me I am thanking my lucky stars...after having been in the stop/go routine for a few minutes luckily we were only moving approximately 5 miles/hour when I (sitting in the third row back) hear my dad say "We don't have any brakes". My husband who was in the passenger seat was watching as my dad repeatedly pumped the brake pedal without any success when ultimately we hit the car in front of us in the rear pushing it into the next truck ahead.

Phoned many car firms to confirm my driving licence was okay to use with no luck. Took the budget guy (Dan) a few seconds to confirm then offered to place the order. Very clear. Nice Irish lady at counter was excellent. All round friendly.

I am writing this review with hopes of helping people not make the same mistake. I reserved a car online with Budget in Sept 2014 for my pickup date of July 2015. I went to the Budget office a couple days before my pickup date and to make sure that all is well and my reservation was active and I also wanted to see what a Full-size SUV would accommodate as far as passengers and luggage. The guy at the desk looked at my reservation, said he did not have one on hand but that he would the day of the pickup and said that I would be getting a Ford Expedition. I was happy and I left.

After 12 hours on a flight we arrived very tired and wanted to get our car fast. Unfortunately the car we had paid for wasn't available and we had to upgrade and take a more expensive car (+500 dollars!!!) and the best of all: we had not had enough space for all of our luggage in the upgraded, "so much better" car! And after a few miles our car needed an oil change... Just ridiculous! Budget uses afaik selling methods that actually are illegal in other countries (like Switzerland) and that for good reasons!

My grandparents and I rented from Budget at Richmond International Airport. The woman behind the desk was very helpful. We upgraded to a midsize car and it was a great car. We were all impressed with it. Upon returning the car, we made sure to fill up the tank and clean out the few gum wrappers that were in the cup holders. A woman checked the car, gave me my receipt, and we went on our way.

I picked up my rental car on 7/16/15 at Tampa Airport. When driving to my destination of St Pete Beach, the Check Tire Pressure light came on. I called the roadside assistance number and was told to take the car to their location at Sirata Beach Resort. When I told the man at the counter what had happened, he said he didn't have any cars to exchange and I would have to return to the airport. I asked him if he could please check the tire pressure, and he told me he didn't have a gauge to do this with but that it was just probably a malfunction of the sensor. Two days later I returned to this same location and dealt with a different person. There was a actually a maintenance port off to the side of the office. All four tires were low! I was able to exchange cars at this time. Obviously, I was given a car that had not been serviced. No more Budget Rental for me.

I pick up our rental car from Budget car rental at the St. John's Airport, NL. rental facility on July 16, 2015. A review for damages was done by me at the time we picked up our rental car. This car was returned to the airport rental facility on or about July 21, 2015. I did the review for damages once again at that time, and found none. After turning in my car keys to the Budget rental office, we were unable to use the flight facilities at St. John's due to inclement weather.

We get to Budget and they don't have our car anymore. I was so mad that when I used their toilet, I didn't even flush. No joke.

Upon arriving at the Charlotte International Airport, my family and I determined that we needed to rent a vehicle to drive to Hilton Head, SC. We executed the rental agreement, proceeded to the vehicle and left the airport. Before we were even on the highway, we noticed that the car indicated the air pressure was low in one tire. We stopped at a gas station, added air to the tire and were on our way to Hilton Head. During our trip, the tire would not hold air and needed to be re-inflated every time we drove it. We called Budget and were advised that we should trade in the vehicle for a new one at the Hilton Head Airport Budget counter.

My daughter brought a blanket on a trip that had dog hair on it. I didn't think anything of it, until just now when I opened my mail and found a letter from Budget charging me a $75.00 CLEANING FEE. Not to mention that I returned the vehicle OVER A MONTH AGO. I have been renting from Budget for years, but will NEVER rent from them again. Run, don't walk, to ANY of the other rental car companies in Tucson. HORRIBLE COMPANY!

I rented a car in St. Thomas (Virgin Islands) and when I got there they told me that if my husband wanted to drive we needed to pay $7.50 extra per day. When I told them that Budget in the mainland did not charge extra for a spouse they told me I was wrong (I confirmed later on with Budget that I was right). I left the car early morning on the day of our departure (I had to fill the tank the night before as we had to leave at 5:30 am for the airport) and when I dropped it off at the airport the needle showed that it was full. They charged me $26 extra for gas as they said they had to add 2 1/2 gallons. The manager told me that their cars do not have good gas mileage (12.5 miles a gallon) and the airport was 15 miles from our house (so even, if as they said, the tank was not full-contrary to what the needle was showing in the car) we would have never used 2 1/2 gallons.

I rented a car online. My flight was delayed 3 hours. I called Budget to update my arrival time. Nobody answers even though I'm calling during their open hour times. I call back three times, nobody ever answers. I arrive at Edmonton airport to pick up car. I miss the counter closing time by 10 min. I have to sleep on a bench in the airport for 7 hours. Thanks to budget for not answering phone so I can update my itinerary. Rent from another company. Budget's terrible reviews are accurate.

We rented a car at the Zurich Switzerland airport. When we asked if it would hold two large pieces of luggage and two carry-ons, and when we were told it would, we said to her that was a good thing since we'll also be driving to Germany and Austria. She said nothing regarding fees for highway travel in either country. On the Budget Rental Car website the only things written about travel to other countries is the following...

I rented a Ford Excursion XLT to drive to Florida from Ohio for my mom's internment back in March. When I got the car home and I opened the back to load it I found trash, spills, and worst of all - vomit. Additionally when the car was given to me, the girl at the counter told me that the oil light could not be turned off at the current location but not to worry, because the car had just been serviced and it was good to go. Not so... The next morning when I started the car another light came on informing me of low tire pressure. Turns out the other light the girl at the counter referred to was not an oil light, but was also a tire pressure light (which I might have known had the manual been anywhere accessible). I filled all four tires which satisfied the lights and began to make our way. I made it as far as Atlanta when the light came on again. My dad got out his tire gauge and found the front driver's side tire to be very low. We filled the tire once again.

I was in a bind so needed to rent a car in a hurry. I thought I had a one-way rental with unlimited mileage and an overall amount of $304. I wish it was only that. I got a .79 per mile fee added on which brought the bill to over $800. Had this ever been explained, I would have asked to have been returned to the airport where I could have flown first class for less. I feel like no one wants to own the fact that the representative didn't cover this important item that dramatically changed the fee. I would have rented from anyone else. I used Budget because I use them for work and they always have unlimited mileage. I have a feeling I am stuck with this but don't want anyone else to be. I really think that should be a legal requirement to give an approximate amount based on the return location at least.

I called about two weeks ago to rent a 15 passenger van for my sister's wedding. I was told I could rent the van for one day at $220. Well I called today to reserve that and was told I couldn't rent the van for just one day, I had to rent it for two! How is the van available for 2 days but not 1? All 3 representatives I talked with were very rude. So I called EZ Rental and they were so helpful!!! Plus it's cheaper :) I am glad I had a bad experience with Budget because now I am saving money!

Picked up my car on time in Minneapolis and returned it on time. Never was there any mention of an upgrade fee. Got a charge from them effectively doubling what I thought I was going to pay. Their response was "sorry you agreed to it in the contract." In my opinion deliberate deception on their part to get more money out of your pocket. I do not plan on using them again and would recommend others avoid them as well.

I will never use their company again. I had been a long time customer with this particular location. The last time I rented, I prepaid online for a 1 day rental for $33.86, and ended up being charged an additional fee a $162 for a cleaning fee, 3 days after I turned my car back in. After disputing the fraudulent charges, they refunded my card (almost 30 days later, when the manager and the corporate office stated that it would only take a few days). I am a full time student with a very small budget that does not leave room for bogus charges to my account. Their error put my account in the negative which had a domino effect on my other expenses. I was highly disappointed and inconvenienced by their error and the only compensation that was offered was a very dry apology and extra stress on my part. I will NEVER recommend or utilize Budget Rental Car services again.

WARNING: Budget Car Rental is SNEAKY! We traveled to Iowa in March, during which time our rental car got a flat tire. I called to see if we had coverage for the tire change and was assured that we did. Because we waited hours for a company to come change the tire, despite being told repeatedly that someone would be there in less than 30 minutes, I called several times. Each time I was assured that Budget covers the flat tire change. We exchanged vehicles at a Budget location so that we would not be driving to our destination on a donut and asked at that location about problems related to the tire or exchange, and was told this is not problem and no charge. We signed papers when the car was returned at the final location, again reassured against any tire issues.

I recently reserved a vehicle through Orbitz at the New Bedford, Mass. airport Budget location. The price including taxes was in the Orbitz printout. When I picked the vehicle up I was never informed I was being upgraded. Had I been told I would have refused the upgrade since I reserved the vehicle 2 days prior to picking it up. When I returned the vehicle and looked over the receipt later that evening I noticed an $11 per day upgrade charge. I called Budget and was told I signed the contract therefore I had to pay the charge. When I told her I had made a reservation for that vehicle and therefore that vehicle should have been on hold and if Budget did not have that vehicle then Budget should absorb the upgrade charge. The woman from Budget offered to only charge me half the upgrade cost and I sternly refused.

I went to rent a 7-passenger car which they did not have. The car that they said they will have even when I confirm the night before and was reassured that the car will be there. Guess what? Waited at the airport for 1 hour before I got a car that needed air on the tire and an oil change and the car was giving us problem. Return the car the next day, was given another car and our bill was lower and was told by the manager to bring back the car empty and our bill was lower. We received our credit card bill for the car and we were being charged the regular price of the rental and we were charged 125.00 for gas. Shame on you Budget, you do not honor your word.

Basically I was charged $20.97 for XM radio, something I did not sign up for. We declined all options/services. When I called customer service to ask about the charge they told me I signed up for this. The customer service representative was absolutely rude as I asked about my bill. So I asked to speak to a supervisor, the "gentleman" told me he would not connect me with a supervisor, as he had answered my question. I realize $20.97 is not much money, but this is about the principle of being charged for something I did not approve of. As I read other complaints on this site, I realize this must be a business practice for Budget. Overcharging its customers, and charging them for things they did not ask for. I think this is criminal and should be looked at by the Attorney General for fraudulent business practices.

They will take your reservation and will not take payment upfront. Then on the morning of our event they notified me when I was there to pick it up that they did not have any passenger vans available. I would have to wait 2 hours minimum in order to get one. They did not seem to care that they booked it and didn't even have any available. I will never use this company again.

Ordered via Expedia. Got to Fla., did not have car we reserved so they "upgraded" us to a Civic and directed us to the parking deck row R #37 and POOF! That Civic must of drove off with the original car we reserved. Over 25 minutes later wearing winter clothes in Florida heat, hair 3" bigger and family members blowing up the cell wondering where I am with the car (just trying to convey my frustration at this point), finally find a Budget worker and we walk around for another 30 minutes until he finally finds me a Camry (poor sucker who reserved that car).

I returned my car in with full tank. There were only two people checking the returned cars, which may take 15-30 min. I couldn't wait. So I left the car in the return queue and took the shuttle. After a month, I check my credit card statement, seeing that they charged me $123 as "fuel service." And the only way to get the money back is to send them the receipt of gas station, which I don't have. They don't accept my credit card statement, which also show that I had a transaction in Shell near the return branch. This is unbelievable -- if they charge $10 for a gallon -- which means my car was missing 12 gallon gas. But in fact, I just filled it full before return. Those people are stealing my money. Don't do business with these thieves.

Reserved a 7 passenger van for family vacation. The car reserved was to have accommodated 7 passengers plus 2 suitcases. The van they tried to rent us could not seat 7 adults, unless they are hobbits, much less a suitcase. Ended us having to rent two small cars instead and was charged more for one Ford Focus than what I was quoted on the 7 passenger van.

We rent cars on a regular basis from the Norfolk International Airport in Virginia for weekend trips. Much like everyone else my first few times I was duped in to agreeing to the prompts on the digital display to find out that they were charges for services I clearly state that I do not want. The total amount was about $300 for insurance and other stuff that I never wanted. This seems like a good tactic for them to use and trap people who just hit accept to get the car and go without looking at the prompt. Thank the Lord for my Amex for removing those charges. I spent over 3 hours trying to tell them that I already paid for the car when I reserved and would never agree to their insurance rates because my Amex covers this rental. It was one of the most horrible experiences in my life with my kids and wife who were exhausted from the trip.

I had reserved a car 3 weeks in advance through Priceline. I told them that I can't see over the hood on some of their compact cars and needed some other type of compact car. When I arrived at White Plains, NY counter, they swiped my credit card, made me drag my luggage to the car lot (bad back) and had me sit in a car that had the slanted hood. When that didn't work, they had me sit in 4 other cars (all with slanted hoods) When I told them none of them worked, they finally put me in a car without a slanted hood. DUH I went back to check-in counter and told them I would rent this car.

We booked a Budget rental on Orbitz. It was around $35.00 a day. When my husband picked up the car he was asked to initial here and there. We were later billed over 300.00 dollars for additional insurance. I have spoken to Budget customer service with no avail. Sent them a copy of our insurance with State Farm which covers rental cars. They are incredibly unprofessional and a TOTAL rip off!!! This is how they scam you on good deals over the internet. I will NEVER use Budget again. HORRIBLE company. I offered to pay 75.00 to settle this but they insisted on the total amount. $303.00 is an amount I pay for my SUV every 6 months with State Farm. This was a little compact car. UNBELIEVABLE!!!

I went and requested a van a week in advance for June 19th 2015. The lady at the front desk printed out my rental agreement and let me know how much it was going to be and I agreed. So when I go in on the 19th to get the van the lady swipes my debit card and says their soft credit check is not letting my card go through. I looked at her puzzled like why is it not going through. She looked at me and said "there is nothing more I can do for you." I said "so I made this reservation for nothing?" Why would she print out a rental agreement and not swipe my card in advance to see if it would go through? Well I had to go somewhere else to rent a vehicle. This took an extra 3 hrs and when I found a place it was another Avis Budget place in Charlotte NC.

I really got misleading by the drop off time on the info Costco 9 am to 1 pm and the actual drop off time at the Anaheim budget car rental. When I picked up the car on June 28 no emphasis was made to me about returning the car by 930 am on july 1st. I got there about 42 minutes late. I was charged $42! The sad thing was that I was ready to return the car the night before but the site was closed. The employee acted worse than a Vietcong personnel that I used to see! I really disappointed by the service! I rather donate $100 to the poor or the homeless.

On June 25, 2015 I went to the Budget counter at the Indianapolis Airport to pick up a rental car that I had already and pre-paid for online several days prior. I showed the agent my confirmation print out, showing exactly what I wanted. She asked three questions, about my driver's license, how I wanted to pay for gas, and confirmation that I had declined one of the optional charges. I told her clearly that I did not want the optional charge she had referenced. I was asked to hit "accept" on a touchscreen and sign, which I did.

I had rented a minivan from Budget two weekends ago. I knew it would be busy, so I reserved the minivan weeks ahead of time and even prepaid. My husband went to pick up the minivan from Budget only to find out that they did not have any minivans available. They did not tell us that they were unable to provide us with one. The guy at the desk had no customer service skills at all. He was very rude and acted like it was not his problem. After some discussion, he told my husband he would look around to see if he can get us one. He should've done this to begin with! I'm sure he knew we would be picking it up! He did find one.

Everything went fine with our car rental. They did try and overcharge us when we rented and luckily we caught it before we signed. Car was great. When we left the garage we noticed a box on our window. We asked the Budget representative at the booth where we check our car out what it was. She told us that it was a Easy Pay toll booth electronic payment. We should use it if we go through a toll booth. When you leave the airport, there is a toll booth. So we used it. I later checked the paperwork given to us and saw no comments about the Easy Pay.

I rent the car for a day to get to the airport. From my house to the airport there is 20 miles round trip. Budget charging me 132 miles, $60 for 6 gallons of gasoline. They had the information from my credit card but did not charge me and sent me to collection.

I had an accident with my vehicle and rented a car with Budget through my insurance company. I informed them that my insurance company only covered $30 a day. They informed me the cheapest rental they have is $55 a day. I took the car and was just going to pay the difference. Well my insurance company calls me and tells me that's ridiculous and they called Enterprise Rental and got me a better, newer car for $30 a day. NO OUT OF POCKET EXPENSE. The people at Enterprise were friendly, accommodating and a pleasure to work with.

I extended my rental for one day and they tripled my rate. It went from ~150 to just shy of 300!!! I will never rent for Budget again!!! What a ripoff. It would have been cheaper for me to get it for a week!!

I rented a large SUV from Budget on June 28th, 2015. I rented the vehicle to take my Family on a cross-country vacation I which so had to cross many state lines. When we returned from vacation we took the vehicle to the car wash and my 13 year old son found a large quantity of drugs in the vehicle stored where the tools are kept. I immediately contacted budget Monday morning and advised them of this and was told by the staff that over 30 percent of their cars are rented by drug dealers. Unbelievable. He also told me that the car had come the airport and that he did not have time to check it before It was rented to me. Also, I had to call the corporate office because there was nothing that he himself could do. I called and gave my statement and was told that the charges would be taken care of. I was promised that someone would contact me immediately instead of the normal 24 to 48 hours time frame.

I was quoted 495.00 CAD for a 10 day rental from Vancouver airport. This was meant to include extra driver and all other charges for a Hyundai Accent or similar. On arrival we were told the car we had booked was actually a Ford Fiesta and to upgrade with another driver insured was going to cost over 1300 dollars plus 50 cents per mile outside BC! We did not take this rental, what a con! I will never use Budget again.

I previously rented a car this past weekend for one of their locations in the city. And keep in mind I've done plenty business with this company several times before now and they supply you with good nice up to date vehicles. But for some reason they always try to trap you or come up with some BS to overcharge you. They claimed I didn't return the car back on full at return but the clerk came out, check me out and printed my receipt and showed how much was to be refunded on my credit card. But when I checked my account they only partially refunded me saying that later on that night they due a final audit saying that they had to top off the vehicle at 7.49 a gallon. Really!!!

I reserved via Expedia for a car out of Manchester Airport in the UK in US dollars ($125.84). Whenever I finally was charged it was 125.84 in UK pounds (a 50% increase) plus I was told the other supplemental coverage was in dollars (it was in pounds) - ended up being overcharged by this - do not expect Budget or Avis to honest in the currency they are quoting or following the original quote from Expedia.

Budget Rent a Car Fort Lauderdale Airport. Budget agent added the supplemental liability coverage by saying he is charging for collision coverage plus Taxes for the collision coverage that I already had bought through Priceline. He pretended charging for collision coverage that was already paid to Priceline. Recommend not using budget after booking through Priceline, as budget agent that I had experience with trick me into additional coverage by telling something else. So all fellow renters, be alert and always watchful.

This is for people who prepay for their reservation and foolishly think that covers it. Their cars are fine, but you better be exactly on time or they'll change their quoted rate. Anything over 29 minutes different from what you guesstimate at time of reservation and they change the rate. Don't bother trying to return the car early either, that changes it as well. I went round and round with customer service on it... it was like talking to a brick wall. "Well sir, whenever you are outside of the 29 minute grace period, we reopen the reservation and can change the fee structure." WHAT? I RETURNED THE CAR EARLY!!!

I would give this company zero stars if this site would let me. Budget left me and my family (including a 11 month old baby) in the middle of the country with a negative bank balance. We left the state of Maine and stayed the night in a hotel in Ohio. I woke up the next day and attempted to put gas in the truck but my bank card was declined. Come to find out budget had booked and charged me for twice the amount of my rental. This left us with no food, gas, or hotel money for the rest of our trip. I called budget and they said that it would take 5 - 7 business days to refund the money. If it wasn't for family members we would still be stuck in Ohio sleeping in the truck with no food. Thankfully, no thanks to Budget, we have arrived in Arizona (over 2,700 miles later). Still haven't received my money back (over $1000 is owed). DO NOT RENT FROM BUDGET!!! They will screw you over and not care about what kind of bind they leave you in.

I rented a vehicle from Budget online for an economy vehicle. I arrived in Baltimore to get the vehicle and waited in line for approximately 30 minutes. There were 17-19 people in line and there was one person at the counter to handle the customers. After a few minutes a second person came out to assist. Knowing that they had all the reservations coming in at this time, why would they now have more staff?

I reserved a mini van with Budget Car Rental through Costco Travel. When I arrived to pick it up I was told they had no mini vans. I had a confirmation number and they didn't care. They offered me a 10 passenger panel van Ford Transit or a Chevy Traverse. I needed lots of luggage space for this trip and neither vehicle would suffice. I spoke again to Budget and a Budget supervisor, neither whom cared. Not their problem. I asked for help locating another mini van and they again said they could not help me. I finally ended up renting a mini van from Hertz at twice my quoted price from Costco Travel. I'm very upset with Costco Travel and Budget Rental. Budgets lack of customer service will ensure I don't return there again.

I called the rental at Moncton, NB two days before my arrival which was scheduled for 1:15 am in the morning to see if the rental would stay open so I could book a hotel close to the airport if not. I was assured that that they would stay open if someone on the flight had a rental. I arrived at 1pm, 15 minutes early and immediately made my way to the rental counter. The Avis rental was open and told me that the budget Attendant left 10 minutes earlier. That left me stranded at the airport. I asked Avis if they any vehicles but they only had one ready and it was reserved by someone on my flight. I said if they don't show up I'll take it. After waiting 45 minutes and the Avis Attendant verified with Air Canada that all passengers were off the flight and all luggage was picked up, he rented the vehicle to me. Thanks Avis, that's service. Budget you better learn from Avis!

I rented a car from Budget at the Ft. Myers, FL airport from May 26 to June 4, 2015. I returned the vehicle as scheduled with a full tank of gas. The Budget attendant checked the car, said everything was fine and gave me a receipt. Nine days later when I received my new credit card statement I noticed an additional $42 charge. Checking the Budget website I discovered it was for refueling. My request to Budget to refund my fueling charge was denied. They offered me half as a "goodwill gesture," leaving me cheated out of $21. I have been robbed. I will never rent another vehicle from Budget again.

Very bad experience! They kept me waiting for almost 2 hours, and added the loss damage waiver without my consent. I particularly asked not to add this insurance, since my credit card already covers it. I was too anxious and I did not read the agreement very carefully. After 2 days of my rental (11 days), I called budget to remove this insurance. What they told me is that they cannot remove it during the rental, and I should call them back after I return the car. When I call them back finally after the rental, they said it is denied, and accused me not to driving back to the site... Well, legally, they did nothing wrong, but I will never never rent a car from this company or Avis ever again.

I recently rented a car at the Orlando Airport. I never looked at my rental agreement or my receipt until I got home and that is when I discovered a huge overcharge as well as a smaller one. I declined the insurance waiver at the time of rental as well as clearly telling the clerk that I did not want it. When at home I discovered they charged me for it ($255.92). They also charged me a $10.00 late fee when I returned my car 17 hours early.

Rented a car with Budget and was told on the reservation there was unlimited mileage. Once there, the rep was claiming to have trouble with her computer and had to develop another rental agreement. She also "accidentally" placed a hold on my credit card for 300.00 in addition to the price of the rental. Upon return, the rep claimed I had gone over the mileage and said I owed an additional 300.00. Location is in McAllen, TX. Do not rent from them!!

Folks, use a different car rental agency especially if you are a federal or state employee. I am a government employee, and regrettably used BUDGET-AVIS at the Newport News-Williamsburg Airport in VA. The car was picked up on 9 June and returned very early on 12 June 2015. The rental fee was supposed to be around $150.00. Instead, the e-receipt shows $309.41 as the final charge. I did not sign for a rental car upgrade, and I returned the vehicle with a full tank of gas (have receipt), completed the return paperwork properly, etc.

It takes a lot to get me upset and I am pretty loyal even in the face of poor customer service. Call it patience or perhaps laziness. I have been using Budget for decades.. I still use them, but I cannot stand their website.. I typically try and book budget cars through other websites so I don't have to go through Budget's 20 year old website. Their user interface, their customer experience on the website has to be one of the worst. Managing one's profile, password, user ID are the worst. I once lost my user ID, and password... I tried and tried to reset but it wouldn't without the user ID.. I called, and gave them all my information, but they couldn't do anything without the user ID. What kind of verification process is this?

I rented an economy car through Budget and was overcharged. They have the ability somehow to charge you for 7 days when the car was only rented for 5. I rented the car on the 10th of June and returned it on the 15th and was charged for 7 days. I said yes I want insurance for 11$ but that is a daily fee if you look close. So they charged an extra 77$ to account for insurance between the 10th and 15th. Duh, I should have known.

Returned car 45 minutes after rental period. Was charged full retail rate for car that was over 3 times the rental rate I was charged for car. Could have rented car for full week for what they charged me for 24 hours and 45 minutes. Budget Rent a Car should be jailed for this unethical operation. Let the buyer beware. Do Not rent from Budget, these people are crooks!!!

I made a reservation with Budget for a rental car in Italy from 5/18 to 5/24/15, and I got a quote of USD 200.79. I admit that when I picked up the car, I requested some extras, which I am perfectly willing to pay for. However, when I returned the car I was charged Euros 518.73, without receiving a detailed statement for the charges, and at the exchange rate in effect on 5/24/15, Euros 518.73 amount to about USD 570.00. I was charged USD 612.79. Not only was I cheated on the exchange rate, Budget took none of my other complaints into consideration. When I picked up the car in Italy, I got a defective GPS from Budget, and I wasted two hours of driving and gasoline. I then returned to Budget and got a new GPS, but no allowance for the gasoline I had wasted.

When I went to return my rental car on a Saturday morning, I walked into the office and clearly said "Can I leave my keys here?" And the employee (only one present in the office) started screaming at me and said I did not say "Please." He kept coming forward towards me making it look like he would attack me. As a female, I felt very unsafe. I kept trying to calm him down but he kept getting more emotional with every second. He finally screamed "Get the ** out of here!"

On Budget.com I reserved and prepaid for a Ford Expedition or equal. When I went to pick up Expedition they did not have it. I was told I would have to pay for an upgrade. I did NOT want upgrade but was told I had no choice. After flying all night I just agreed so I could get out of there. What a scam; charging me extra when YOU don't have what I reserved. Upgrade should be FREE considering I wanted what I prepaid for not the upgrade. Don't reserve with Budget. They will not have what you reserved and then charge you extra.

They were going to charge me $150 fee for 'excessive dirt'! I rented a car to drive from Dallas to Big Bend with my 4-year old son and my dad. Great trip, beautiful part of the country, but involved a LOT of driving. Needless to say, between hiking in the desert and spending between 2 and 8 hours a day in the car, we got dirt and food crumbs in the car. I cannot deny, it NEEDED to be vacuumed. However, vacuuming and a little wipe down of the dash (seriously, it wasn't even dusty) was all that was needed to properly and completely clean the car. I know the low level of effort required for a fact because when I tried to drop the car off with Budget, I was informed I needed to clean it myself or I would have to pay them $150 dollars to clean it.

I rented the car on Thurs at 1 pm and returned the car Fri. 1 pm. 3 days later Mon. my card was charged of $161.09. When I called to inquire about the charges, they said that it was a cleaning fee for an excessive smell of pot in the car. I do not smoke.

When I rent a car at Budget Rent-A-Car, I also rent "I-Pass" which pay toll fee at gate automatically. I think it didn't work. Then they charged additional fee to my credit card without any notice and letter. It wasn't my fault. Their card doesn't work. I recommend other rental car company strongly. Because, other company's contract shows that when customer purchase "I- Pass" they don't charge any additional fee.

Went to get rental car and was told they do not have the car in, and there were a couple people waiting on the same car. They overbooked the same car and told me reservations are not guaranteed although I reserved the car four days in advance. Never will go there again. They ruined our day and had no concern about it.

Rental car customers who use third party companies to rent BEWARE!! I was charged for an upgrade that I did not ask for. I was only asked if I liked a particular car. It turn out to add more to my bill over what I paid to Priceline and when I complained the rude customer service person said it was a legitimate charge. PLEASE READ WHAT YOU ARE AGREEING TO - DON'T JUST SIGN AND INITIAL!!

This is the worst experience ever I had have in my life. When I returned my car back to the company I forgot my Iphone 6 inside the car. After that I just crossed the street then I realized that I forgot my phone inside the car. I came back to the agent and he told me that the car was brought to the cleaning area. Another agent went to bring the car and when he arrived I checked the car but the phone was gone! It is obviously that the phone was taken by one of Budget car rental employee. I spoke to the manager and she did nothing. She just asked me to leave my contact information and she will call me if she found the phone. It was a frustrating experience. They steal their customers' belongings. I would not recommend this ** to anyone.

It's been a long day. We get our truck loaded, car on trailer, and the left signal lights don't work on the truck and trailer. We had called roadside assistant at 7pm, 8pm passed 9pm, 10:30pm no DANG TECH. We received a call a tech will be sent in 3 hrs. I'm tick!

I rented a van, and I was told to returned the next day before 11:00pm. The next day I dropped off the van before 11:00pm; we couldn't find anyone on Budget parking lot or in the terminal. After looking for 30 minutes for someone from Budget, we dropped the key in their drop key bin. They overcharged my account $500. I tried to call Budget customer service, but they were rude and told me they couldn't help me. They said the terminal closed at midnight, so that was the reason they couldn't refund me my money, and the van was returned at 4am in the morning... I recommended not to use this company if you don't want a headache like a do. I have to assume it's ok for them to take my $500 or find a lawyer, who wants to do that? I had rent car in the past, but never had a experience like this. Please do not use Budget.

Don't just drop the key to their returning box. They may charge you something extra!!! I got my rental car from ALB airport on 5/31 and returned the car at 4am on 6/2 back to ALB to catch my flight at 6am... I've filled it up to full tank right before returning the car. Since it was out of their service hour, I did what they said to drop the key to their box. Now they charged me a full tank gas fee. I contacted their rental office at ALB, no reply. Contacted billing office, they asked me to prove I returned with a full tank. Why they don't prove I didn't? A dirty way to get extra money from customers!!!

Please never book with this company. They are a rip off, tell you misleading information, and give you a dirty car. The employees withhold information at check in and when I checked out there were additional charges. I asked the guy at the counter why I was being charged more and he said the previous person at check in quoted me for the wrong day and price! I cannot believe how much I had to pay for this rental car. More than that I cannot believe that SOUTHWEST AIRLINES does business with them and are partners with the rapid reward program which is the only reason why I decided to book with this company. I will NEVER book with them again and I will NOT be recommending them to anyone.

We are moving. Reserved a truck a month in advance. The day came to where we had to pick up the budget truck. We wait 40 mins because the worker ran to another location to get the truck. She was the ONLY one working. Several people came and left. Then she said she couldn't find my husband's name and that it was reserved at a different location... Mind you she was going to get OUR reserved truck. Then she proceeds to say the trucks have holes in them and did we still want it. Why would budget fix those trucks!

I rented a car at PBI through Expedia. Upon arriving at their desk at the airport, I was asked a series of questions each designed to add to my bill for the car which I pre-paid. I made an unexpected drive onto a toll road and discovered that one cannot pay for the tolls in cash. This led to a $4.80 charge plus $15 for EACH toll I passed under thanks to something called the Budget Rental Car Fine Center. This amounted to charges over $60. I called the number on the bill they sent and negotiated it down to $38 which is what the company wanted to charge me up front at the airport. This is not an acceptable business practice and I would encourage anyone thinking about using Budget to pass them by. I will add that the fellow at the airport was rude and the time it took for their van to get me to my car was 40 minutes; hardly a good start to the experience.

I purchased a rental car online through Budget Car Rental for one day on May 25th from 11:30 to later that night. The online price was only $23.00 without the insurance. When I arrived the lady suggested I get the insurance and told me it was a additional 27.00 as shown on the website. I agreed and she had me sign papers and off I went. I filled the car up and returned the car. The lady stated everything looked great and I was on my way. While taking the shuttle to my hotel and looked at my receipt and I was charged $93.00. These included being charged additional fees such as mileage and I was given a car with unlimited miles.