BookIt.com Reviews

This site was easy and by far the cheapest prices I found! I would totally use them again and recommend them to a friend!

This was the first time I've used a site like BookIt to make vacation arrangements. It was super easy to do and it seemed like we got a good deal. Would definitely return to BookIt in the future for vacation planning.

I am beyond pleased with the positive attitude, support & helpfulness from my representative. I will absolutely book my next trip with BookIt!!

Order was cancelled within 2 minutes. Received a confirmation stating that reservation was cancelled. BookIt.com charged me $516.49. Waited on hold for over 30 minutes then again for over 25. No one ever picked up. Waste of time!

Very easy to book trip. BookIt.com also has a page that lists excursions per island of Hawaii which is very helpful to plan a really great vacation. I feel super informed and can't wait for my vacation.

It was an easy experience to make a reservation with BookIt. I would recommend it to anyone.

Easy booking and cancellation. I made a mistake booking my hotel and the customer service representative was nice and quick when it came to getting it fixed.

I was getting a bit anxious as I usually have my trips for the year booked by the beginning of February. I tried my usual route of booking my trip but the costs were astronomical. Using BookIt I was able to book our trip and spend less than what the other site was going to charge. This is an all inclusive that had options on the type of package, which was also not available on the other site. I think I have just found a new site for my trips in the future.

Website was easy to navigate and the package deal was ok.

Your site is easy to use and very informative. Will use it again in the future.

I attempted to book my vacation and BookIt returned an "oops" on the payment method. I then attempted again and the vacation went through. I checked my account and noticed I was charged twice. I called bookit and was put on hold. Waited 30 minutes - no answer. Called back on another line while on hold and was put back on hold. Now two lines waiting. One for an hour and the other 30 minutes. I called back and asked to speak with a manager. I was told I was being transferred and was again put on hold. Extremely poor customer service. I used bookit before without issue but it seems as if their customer service has gone downhill!

My experience was great. Very detailed, professional and a delight!

When we arrive to the welcome center one of the couple that had booked with us reservations had been canceled. Then we were told that we have to pay an additional $127.00 that we were not aware of. It was not noted on our reservation confirmation so the lady went to BookIt.com website to prove it say it on the website. So we forced to pay it. Then when we get to the hotel and walk in at the Shores our room smelled like a wet dog. So I called the front desk after being hung up twice and on hold for 10 minutes. They told us they will send us to the Majestic Condo.

Great service. Loved this website. First time booking and it was fast, amazing and affordable.

Excellent service by BookIt.com. Delano ** helped us to rebook to another hotel (Mia Reef - Isla Mujeres) after we were told that our previous hotel reservation was not honored. He upgraded us to a Honey Moon Jacuzzi room at no additional cost to us and we can't wait to have a couples fun time celebrating my wife's birthday in Cancun. Thanks Bookit.com. Thanks Delano!

Great selection of hotel and flights. Very pleased with the whole booking process and the prices are great! Would def. recommend.

Excellence service. I will use BookIt again. Thanks!

BookIt.com meet my needs in every situation that pertains to me having a successful trip. Thank you!

Every time I need to book a vacation, I log on to BookIt. They have the best deals and prices around. It saves me time in knowing that I got the best deal!

This was so easy to book and it was my first time. I can't wait to leave.

Coupon show on video clip on hotel by Bookit.com didn't work (code # #YT100, $100.00 off).

Great price for a great resort. Looking forward to our vacation???

Great experience. Was trying to get a beachfront hotel with good rating. Got a 3.5 star hotel for great price. It was the exact hotel I wanted that other sites said sold l out. Super excited... Thank you.

Booked my trip to Vegas on BookIt.com for the first time and I love how quick and easy it was to secure a quality room at a discount beating all other offers. The only minor issue I've had was changing the name of my companion traveler in my site profile, and confirming if I have a non-smoking room, but I don't expect it to be a problem. Other than that, communication has been great and I love how BookIt also offers suggestions for things to do and then gives you discounted offers. I will definitely use them again!

It was a great experience. Lisa was extremely helpful with all of my concern and questions. She gave me so many options since my concern was a very limited budget. She made me feel very comfortable and at the end I feel that I got the best deal within my budget. I'm sure we'll enjoy Cancun a lot more!!!

The reservation was fast and I was able to save lots of money. The hotel was at a good location, just what I want it.

Agent was very patient and knowledgeable. Professional but friendly.

No PIN was provided on my email confirmation!!!

I have booked multiple trips through BookIt.com and I have always been surprised with the quality of accommodations at a fair price. My next trip coming up is on April 5th to Hawaii and I can only expect that it will be a wonderful trip. I would recommend BookIt.com to anyone I know.

Not a great experience. Racquel tried for about 2hrs to book my package but couldn't find the price I was booking when the site stop working. I waited another hr and found same price. On this site the hotel fees are not include it. My reservation was for 2 but it shows 3 at hotel. Besides that no other issues. Will book again.

I have booked numerous trips through BookIt and it has always been a pleasant experience.

It was a fast and easy booking process and it was also the cheapest - I could find with good flights. I would definitely recommend this site.

Richard was very friendly on the phone and took his time to explain every detail about the room. He also went over the cost of the room step by step to make sure that we understood about fees and the final cost. When talking to him on the phone he helps you to relax and make booking a room a pleasant experience. Thank you!

BookIt was able to list several hotels with the amenities that I requested. One benefit on some hotels with BookIt is that one can cancel the reservation within their specific time limit. I used that when a better hotel came up on BookIt.

Okay so far...

Nice! Very easy to book!

I think its great you guys have the PayDelay option. In the world we live in now, it makes a difference. It sets you apart from a lot of other agencies.

This was my first time using BookIt.com. I feel that the pictures of the resort were misleading. We stayed at Viva Wyndham Azteca but most of the pictures were from the Viva Wyndham Maya, the sister resort that we had access to but were unaware of. We booked pool view room with balcony that was just enough space to barely stand. The room smelled like a pool locker room! The TV was not clear and pretty small size. The mattress was not very comfortable. Felt like a slightly softer box spring. The floor was all tile and no runners so became slippery when wet or from sand. The staff was not very helpful. We arrived very late (11:30pm) and had to carry our luggage up 3 flights of stairs since there were no elevators and since there were no offers to help us up to our room.

Good prices, easy website.

Fast and easy.

My experience with BookIt.com was great. After shopping several other websites and not being able to get a hotel with reasonable rates in the area that I needed, I tried BookIt.com and was able to get what I wanted in the area that I needed.

Spent over an hour trying to get in touch with you. No one answered. I want a confirmation of my recent booking for nine days at the Luxor in Las Vegas. Please email me my itinerary!!! I am a little disappointed. This is my first time booking with you. I would not want to be my last.

Overall, I am very happy with the experience. I booked a trip for my daughter and I to Vegas for our birthday and loved the convenience of being able to make installment payments to get it paid for. Thank you so much!!

Congratulations. It's a great and fast service.

The process is simple and I've booked several different times and each time has been very good.

The website was easy to navigate. Options clearly displayed, with cost. Pleased with price, instant flight credit plus additional online coupon code :)

I found BookIt extremely easy to navigate and was able to look at a number of options and scenarios. Once I had made my decision the booking and payment process were simple and quick. My confirmation arrived via email minutes after I completed my booking.

User friendly and clearly defines the small print of the packages.

First time I ever book with BookIt and hate the nasty hotel I paid over 100.00 for. I will never use BookIt again!!!

It was fast and easy. As long as there is no crazy hidden costs, I will definitely recommend.

I was incredibly mislead, tried to change my reservation to add flights. I was paying approximately 570 per night, and when he removed a night and added my flights I am now paying over 710 per night. This is absolutely horrible customer service. I lost my excellent room rate and am very dissatisfied with BookIt.com and their customer service in trying to rectify this situation. I will be sure to share with all friends and family who use your service how poorly managed my situation was.

Customer service rep was VERY patient & helpful. My rep provided me with all answers to my questions & assisted me with a very complicated transaction (not their fault) due to Paypal. Thank you for all your help! I will continue to use them.

The representative Josh was really nice!

We are extremely pleased with the customer service we received from BookIt.com. I called back several times with questions and changes to our activities. Each call brought a friendly and helpful representative. We will recommend this site to all of our family and friends. Thank you!

I have an existing booking & call into the customer support line several times with a hold of over 1hr. With little success to speak to a representative I decided to call back & select the sales option; I was transferred immediately to speak to a representative. I voiced my concern regarding the lack of attention to existing customers and the representative was very understanding. This is a big concern for existing bookings because I will not be able to contact a BookIt representative if I run into any issues on my vacation. I recommend that current bookings & potential sale bookings be treated in the same manner; therefore existing booking can lead to future sales. An unreliable agent can be a sale for another agent in the future.

Very poor experience once -- a issue with my correct name. I had to pay. Have the mistake BookIt made.

I love BookIt. You guys have great customer service. The only complaint I have is that every time I call there is a 45 minute hold time to speak with a customer representative.

I won't book through any other site!!! Love BookIt.com.

Genivie is very informative and we love to do business with her.

My experience has always been great with BookIt. I find the best deals and the best flights to go along with my vacation plans. I've never had an issue with any of my flights or hotel reservations.

I've been trying to book our vacation for a while, and I kept having issues with getting the flights I wanted. I was ready to book the flight and hotel separately, and then I found out about BookIt. This is so much easier than the other sites, and the prices are great!

BookIt had the best rates...

Booking was good as long as you don't have to call them. I spent two hours on the phone trying to get something resolved.

You should post the resort fees as part of the cost. You book only to find out later there is a $25 resort fee added.

Not satisfied at all. I chose the 5 star romantic mystery one. After transaction was done it was a standard room for trump. I could have book directly for a cheaper price or even paid directly for an actual 5 star hotel. This was my first time and I'm truly unhappy.

I didn't read the fine print. I know the last company I booked with allowed you to cancel or change your reservation up to 4 days before the date. You allow no flexibility.

First time customer. Was not able to use my promo code. Representative who helped me schedule my vacation submitted it before taking the code. She rushed through the process and said there was no way she could go back in to add it. Was very upset.

BookIt.com was fast and easy. Will use them again.

Very good price.

Thank you BookIt.com and the representative Brittany who helped us when we were have issues. Cheapest deal we could find and then it was also 18 more dollars cheaper once we paid. Thank you BookIt.

Unfortunately we had got disconnected but then to representative that was helping me was so sweet and so nice and so helpful. I'm getting married and I will definitely invite them even though I never even met them to my wedding. They was so helpful and I would love to thank them again for helping me.

Associate did what I ask and it took no more than 3 minutes at the max. It was a long wait time for somebody to answer the call. I was also not pleased with the online self customer service even though I listened to the pre-recording that I can sign in and hit modify... I couldn't.

I give very high rating on this. The pictures and the images of the faces and of course the prices and savings made it very easy for me to decide which hotel I wanted to stay at. I will decently use them again and let friends know about it.

So easy to book!!! Great prices!!! Exactly what I want every time!!!

Fast and easy.

Real nice customer service.

I am excited about my upcoming trip. This is my first booking with BookIt.com and it went smoothly. Hopefully there will no issues at check-in time.

Easy & fast booking.

As I am sitting on hold for hours now trying to get in touch with customer service after using your site for the first time I am truly upset that I did not stick with Priceline or Expedia. THEY answer the phone and talk to their customers! It was very simple for you to take my money but once I have an issue or need help I am sitting and waiting for hours to get through and told I will have a 25.00 fee. I am trying to follow the instructions in your email but if that does not match my problem, I may need to talk to your company. If you don't answer the phone you can't satisfy me. I truly don't think I will use your services again.

Worked better than I expected. Will definitely use this for my next trip.

Great experience booking my holiday with a helpful representative today who made it hassle-free.

Booking at the coconut mallory - I booked another hotel because this reservation was canceled and I was still charged.

Great prices! I saved over $300 on our vacation trip! I will use this website again and would recommend it to everyone before booking their next trip.

Sandcastle Myrtle Beach, SC - I am very pleased with recent experience with Bookit.com. I had an unfortunate situation and had to book same day. Bookit was very accommodating. I was able to book and check-in within the same hour. The Hotel was a little older but very clean.

I accidentally found BookIt.com while searching for last minute travel deals on the web. Between the 10+ searches and travel agents for the same vacation resort, I was offered the lowest cost for an all-inclusive package for 4. Well done!

I found the best deal on BookIt.com. I had been searching on Expedia, Travelocity and Orbitz and this site cut the price in half! I will always use BookIt.com.

English of this rep was poor. Took him too long and did not seem versed or train to work with clients. At Xmas I had an extremely bad experience to book trip to Dominican Republic. The guy (Albert), was very incompetent.

The process went fairly smoothly, except when the website had an error and I had to call BookIt with my error code. Instead of allowing me to call to confirm my error code and update and post my trip it caused me to completely rebook my entire trip. Otherwise, it had great prices and very easy to follow options.

Customer service really made my experience good considering my flights along with itinerary were lost/replaced with a different flight I didn't purchase.

I thought it was wrong, I book with you and the lady in front of me was a walk-in and paid like 57.00 no tax!!!

I reserved a resort in Dominican Republic in error and had to cancel the reservation. I called BookIt at 10 PM and spoke with Desiree. Very courteously and quickly she canceled this reservation and said my credit card would be reimbursed within 7 to 10 days. It only took several days for my card to be credited. It took less than 10 minutes to complete this procedure. I then rebooked online my correct resort on BookIt with no problems. Thanks for the great service.

Wasn't able to book online. Had to call 866#. Rep had same issue. Rep had to book flight and hotel separately to make it work. Took a very long time. On phone over an hour. Quoted a lower price for flights than what appeared on the airline confirmation. By $2400! Called back and second rep said she would request a booking review. Already 3 days later and they haven't contacted me yet.

Good service. Had a lot of patience.

The agent was super helpful and willing to take time to meet my needs. She explained that the wait was long but she would be happy to help me if she could. Instead of passing me off, she took the time to address my needs and ensure all my questions were met. I appreciated her personal time and effort.

Tried to call in to call center because I was never sent confirmation on my reservations. Got cut off twice, then put on hold for over 25 minutes before I just hung up. Very poor service for call center.

Great price, and very easy to navigate the website. Gave us lots of options with numerous properties. We are coming in to Vegas early and wanted to stay at the MGM and this price was unreal. We're staying in Utah tonight for double that amount, so this will give us almost a dinner free.

Very upset with this company. It was my first time using this website to book a hotel. I was charged $155.69 the following day and no one could tell my why I was charged that. So I canceled my reservation and was charged $25 fee for doing so. I feel like I got robbed of my money. Never again will I use this website to book a flight or a hotel nor would I recommend it to anyone.

This year is my 20th wedding anniversary so I want to take my wife somewhere nice but I wanted a fair price. After much research we settled on Cancun. And after researching many sites I'm glad I found BookIt.com. I saved over $100 compared to the others. I liked the flight arrangements as well. Same airline going and returning. Less hassle, better price.

I've used this twice and found MUCH better prices than I thought I would find. Even beat the "best price guarantee" for the rooms I was looking for. I'll be back to book more travel, and I've recommended this to friends! Thanks for helping me stay in my travel budget!

Help with our vacation plans and bookings. Our gentleman, Barrett ** was extremely helpful, kind and professional.

I've used BookIt.com several times, the booking is fast and easy. The only drawback is the customer support you would get using a travel agent, regarding the airlines. What you book and what changes the airlines makes along the way can Make the trip to your vacation very frustrating.

Very easy to book. Love the PayDelay option.

The wait for a representative was too long. I've called 3 times and had the same experience: at least 45 minute wait. I was on the phone over an hour and a half yesterday. The representative was very nice and helpful, but the wait was unacceptable. I'm considering going with someone else next year.

Easy to book but we had 7 people and it would be nice to do all of them at once especially since everything sort of changed for the second 2 people after the 5 were confirmed.

I have been trying to call back today as I have to hold for 30 min to get a representative. I called yesterday after being on hold for 40 min. I explained that an error came through but my PayPal was charged. I was assured that no transaction took place so I booked over the phone. This morning I notice I WAS charged both and now I'm on hold again. I have never had this problem booking a hotel anywhere else and now I can't get through to get my refund.

We called looking for a specific room (34) in the pictures. Told the girl we wanted the swim up room a number of times. When we got the email confirmation it was not what we wanted and then we were told by someone else that the recording of the call didn't specify that at all. And we know it did. Very disappointed with her service. This is not the first time a rep. from BookIt has messed up something we have booked.

My first time using BookIt.com and the prices were lower than most online booking services.

I made an error with the original booking. It was immediately corrected without a hassle and the agent remained extremely pleasant.

Accessed via trivago. Quick and easy booking.

Quick and easy to book hotel. Looking forward to the trip. Thank you!

We got a good deal on our hotel and it was quick and easy to book it.

I was told BookIt would save me money and it didn't. I paid 50.00 more.

Found just what we needed.

I tried to book at one hotel that offered PayPal credit but when I did it wouldn't go through because it didn't offer it after I was checking out. So I had to settle for a less expensive hotel.

I had a really great experience with BookIt.com. The lady I spoke with was very patient, knowledgeable about the questions I had in regards to the trip I was planning for my son's 16th birthday. I would use BookIt.com for all my travel.

Treasure Island Hotel booking - Website easy to use.

The site is user friendly.

Your website did not disclose the resort fee until after I completed my credit card info. The next page gives the confirmation of the purchase. This page is where you mention the resort fee of 107.52. At this point I cannot cancel unless I pay a $25.00 fee. This is all very upsetting.

Drew is the reason I used your site and booked this vacation.

Hello, well it's too early to tell but the internet/vacation search and ultimate selection was superb but since my itinerary is months away I can't assess the success or failure. However, I think as it is today... my package choice was a great deal!

I was looking for a quick and easy vacation package to St Thomas. I checked numerous sites and stumbled upon BookIt.com. I found bookit.com price a better value than other vacation sites.

Super easy booking! Will book again through BookIt!

Great price and easy to book, confirmation came right away. I would recommend BookIt.com to anybody and I booked with them several times before. Always great experience!

Simple and easy!

I do not appreciate being told about the $29.12 resort fee AFTER I push the button to accept the charge for my room. That was just plain false advertising. I will never book through you guys again.

Simple site and easy to use.

Once booked only then it was revealed you cannot cancel without paying 2 nights stay. Only to find out there are more fees and taxes to pay. There is no housekeeping. Will never use BookIt again or suggest it to any friends.

I really like it. Easy and fast way to book it.

Overall the booking process was easy and quick. I had to dig a little to find all the charges attached to my stay. I would definitely use Bookit again when I travel.

Only had a problem once with transfer! Other than that, number one when booking. Booking.com offers better room like privilege for same or better prices than other companies.

When booking my hotel it was clearly stated that the cancellation was free before a certain date. As I decided to cancel my stay at the resort, I was met with a $25 cancellation fee. I find that this is a terrible way to conduct business. I was unable to get in touch with anyone by phone as I was kept on hold for over 20 minutes each time I attempted to call. There are too many online booking sites to deal with this lack of customer service. I will shop elsewhere and dispute all charges by BookIt.com on my credit card.

Such great help. Answered all my questions with a detailed response and helped book everything effectively. I will definitely use BookIt again. :)

Very good deal.

Rep Kimmarley ** was awesome assisting me with correcting and rebooking my itinerary to meet my travel needs. There were a few glitches when I originally booked which prompted an error in flight details. Kimmarley's direct attention also make up for the extremely long delays in reaching a customer service rep of more than 30 minutes while holding on the line to be connected. Thank you sincerely K. ** for your superb customer attention and pleasant interaction, your perfect representation of your organization and the package theyre selling of customer geared assistance smiling thru the phone...

Booking our trip was easy on the website. Got a great deal! When there was an error flagged during the process, I called guest services and it was taken care of promptly. So far very satisfied.

I usually buy packages here. They have a good deals and reasonable prices. The only problem I have this time was that I was trying to click in other hotel I liked more and I couldn't buy it. It always send me to another hotel. I do not why. Thank you..!

We booked a flight and hotel combo package, thought we were getting a great deal. I logged on to BookIt a week later to confirm everything and saw that our flight had been canceled. I received no email or phone call notifying us of this. So I called BookIt, after waiting 40 minutes to talk to a customer service rep they were unsure of what had happened. We ended up booking our flight separately through the airline itself. Then four days before our departure date I once again logged on to BookIt to assure our hotel reservation was still confirmed when I saw that our hotel reservation was canceled. Again no calls or emails received from BookIt notifying me of the cancellation.

Was easy and informative and looks like we will have a great time.

Hotel booking's easy and sometimes need a patience for me who's not very often use in booking through the internet. However, the Bookit.com guided me in correcting the right site for the data to put-in and completed the booking in no time.

While I had trouble with purchasing online (an error screen popped up after completing the transaction) and waited on hold for an hour the first time I called to address the issue, when I finally got a hold of a representative the second time, she was delightful, cheerful, and very helpful.

I didn't get a confirmation # after I submitted my booking, rather it just threw up an error! This caused me to panic not knowing if I just got scammed, ripped off or what! I am still waiting for confirmation yet the money is gone from my bank account!

Great customer service! I accidentally booked twice and they refunded me immediately! No questions asked.

Was easy, quick process. And good price. Am happy.

Easy to use website and great sale prices.

Easy to do and straightforward... Will do it again.

Very satisfied with the price! Easy navigation... The only problem was waiting an hour and a half for customer service with an error ID problem that came up. But once they came on they corrected the problem and smooth sailing from there! Would definitely book from them again!

BookIt is the most CUSTOMER FRIENDLY. Willing to go the extra mile with follow-ups, to make sure you had the most phenomenal vacation experience ever! Their rates are true to form with no hidden extra's fee, no surprises, what they quote is what you pay making it one of the most affordable and best prices on the web.

All I have is a couple of questions about my booking I made this morning. Left multiple message with the gentleman that book me, no return call. Waiting on support line for over an hour. Frustrated over something as simple as this.

My guest experience was great once I got to actually speak to someone. The only thing I wasn't pleased about was the wait time and how long it takes to speak to someone. The hold time is too long.

My daughter was using my phone, browsing to plan a trip for myself and husband for 5 years anniversary. Unfortunately she thought she was booking a trip in another state and now we are stuck to go to lake George. It would've been nice if there was no penalty for cancelling a trip with this site. I'm not happy with these terms with this site. No good at all.