BookIt.com Reviews

4,911,652reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About BookIt.com

Are you planning to book a trip soon? BookIt.com is a web-based company working hard every day to provide travelers with the easiest booking experience possible.

We promise to help you find the best rates for your upcoming adventure and ensure all of your trip arrangements are taken care of. Visit our website today!

BookIt.com Reviews

Filter by Rating

  • (5,044)
  • (993)
  • (403)
  • (375)
  • (1,458)

Popular Mentions

    How do I know I can trust these reviews about BookIt.com?
    • 4,911,652 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about BookIt.com?
    • 4,911,652 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 34 Reviews 6270 - 6470
    Verified purchase
    PricePunctuality & Speed

    Reviewed May 12, 2016

    Never had a problem with booking my vacation. I love it. Fast, easy, and convenient. I love the prices as well. If you don't know what you're doing just go to BookIt.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 12, 2016

    Quick & easy.

    Thanks for your vote!
    Verified purchase

    Reviewed May 12, 2016

    I am very happy and will definitely use this site again.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 11, 2016

    Very easy to book and reasonable prices. I'm very happy I chose BookIt.com. I will add pics after my vacation!!!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 11, 2016

    I am extremely disappointed in my experience with BookIt.com!!! I booked a trip (flight and all-inclusive hotel) 9 1/2 months in advance; only to have BookIt.com change the resort and DOWNGRADE our room one week prior to travel! We had booked a suite and were downgraded to a studio room at an entirely different resort than originally booked.

    To highlight just a few of the things in the room we had originally booked, but were not in the room BookIt.com moved us: Balcony or terrace, Integrated lounge area with 2 steps between levels, with sofa or sofa bed; unobstructed ocean view - There was a tree right outside the window; More spacious room; Bathroom with hydromassage bathtub; Ceiling fan; Minibar; Liquor dispenser. BookIt.com argued with me, repeatedly stating the rooms were comparable. I have never heard of a company downgrading a customers original reservation, especially when the reason for the last-minute switch is due to that company's internal issues - this is the reason BookIt.com provided for the switch.

    I spoke with an Operation Support Analyst about our room swap and am highly dissatisfied with the response I received. At first, I was told BookIt.com would not be offering a refund or a credit. I asked for management contact. After being put on hold for 10-15 minutes, the same gal came back on the line to tell me her manager was on a call with another customer, but said BookIt.com was prepared to offer: $50 towards one future BookIt.com travel, to be used within one calendar year of the date of issuance. Upon declining this offer, she said the manager would not be able to speak with me that same day, but assured me the manager would most definitely call tomorrow. It has been more than 24 hours and I have not heard from a manager at BookIt.com.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase

    Reviewed May 11, 2016

    This is the second time I have booked a trip with BookIt. Their package rates are the best!!! So easy and fast to book online. I am very pleased with their services and will continue to book all of my travel with them!!

    Thanks for your vote!
    Verified purchase

    Reviewed May 11, 2016

    Drew was such a great help planning our honeymoon vacation!

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed May 11, 2016

    Very easy to navigate along with several destination options. Very impressed.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 11, 2016

    The representative was very helpful and the phone was answered very quickly. They were also able to help arrange the proper flights to align with our schedule. Thanks for the great experience.

    Thanks for your vote!
    Verified purchase

    Reviewed May 11, 2016

    I had no problems.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 11, 2016

    Hands down. The rep at BookIt was extremely rude. She purposely charged my account for the full amount of my purchase after telling her various time I wanted the pay delay... The rep never cancelled the first reservation as she said she would. Place me on numerous holds. Pretended to get her supervisor. Lied to me, wasted my time, is the result of my account going negative, and all BookIt as a corporation is say sorry and they will train rep "Chantel". I advise anyone to rethink calling in for assistance as you might get an incompetent rep.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Price

    Reviewed May 11, 2016

    No problem with the booking, but I resent the fact that after I paid, the "resort charge" popped up and it's almost half the price of the room!

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Staff

    Reviewed May 11, 2016

    Chad was wonderful, very helpful, and quite informative! Recommendations and assistance was provided. He is an asset to BookIt.com.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 11, 2016

    I was happy when I just happened to look at bookit.com and see that they were cheaper than the other websites I was looking at. While it may have only been by a little, still that is a little more I can used while on vacation!

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 11, 2016

    Booking was nice and easy. But it would been nice if you would have shown the nearly $300 in fees we have to pay at check in, that wasn't mention in your total cost.

    Thanks for your vote!
    Verified purchase

    Reviewed May 11, 2016

    I love BookIt, thank you.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 11, 2016

    We called to make a reservation and spoke with Tom. We had the BEST customer service anyone could ask for! He explained everything to us airfare, hotel, etc. He was wonderful! Give this man a raise. He is a great additional to your company!!!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 11, 2016

    Doug was easy to communicate with and great customer service. I will definitely be using BookIt again.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 11, 2016

    I did not see the hotel had resort fees until I booked. Called immediately to cancel. BookIt charged me 25 dollars to cancel. That is terrible. Will not use BookIt again.

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com

    Hi Jeffrey,

    Our apologies for any confusion that you may have experienced. In looking at your booking now, it does state that the property charges a resort fee. This is clearly stated in the "Trip Summary" and must be agreed to before booking. Thank you.

    Verified purchase
    Price

    Reviewed May 11, 2016

    I am excited to take this trip and I still booked it but, the fine print has me doing way more with deposits and in site payments. I feel played by this. The price should be shown as everything you will have to pay for. I do not know if I will recommend this to anyone. Unless things change and I get a message back telling me you will give me a nice discount due to the fine print.

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com

    Hi Jordan,

    We hear you and understand, but all additional resort fees are clearly stated in the terms and conditions which you must agree to prior to booking as well as on your Guest Voucher under "Cancellation & Hotel Policies. If you would like to speak to a Representative to re-review the resort fees, or need further assistance, please let us know. Thank you.

    Verified purchase
    Price

    Reviewed May 11, 2016

    BookIt.com make very easy to book my trip and affordable also. Thank so much.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 11, 2016

    It was my first time on BookIt. I explained my needs and it was meet by a great customer service rep. I told 5 people about BookIt.com after my interaction. I will definitely use BookIt again.

    Thanks for your vote!
    Verified purchase
    Sales & Marketing

    Reviewed May 11, 2016

    Worked as advertised.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed May 10, 2016

    Fast and very easy to use. Very satisfied. :)

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 10, 2016

    Really good customer service. Tamara helped with everything I needed it... I really will book another vacation with her!!!

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 10, 2016

    Very quick and easy to understand how to make reservations.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedEase of UseProcess

    Reviewed May 10, 2016

    The whole process was very fast and easy to navigate. Will have more to report when I return from my trip. As this whole trip became necessary very quickly and without any notice I was surprised I was able to still find good deals the day before my trip!

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed May 10, 2016

    Easy to use!

    Thanks for your vote!
    Verified purchase

    Reviewed May 10, 2016

    Great Experience!! I would recommend to anyone.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 10, 2016

    Beware: if you make an online mistake and call to correct it within minutes of discovering it, you won't get help from BookIt.com. I wanted to booked the air with my package, however didn't do it correctly. I wanted to add the air to my package to get the "package deal", but I was told I was not able. I will never use this site again.

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com

    Hi April,

    We understand that sometimes mistakes happen and we are more than happy to assist you with rearranging your travel plans. However, we do want to remind you that most Properties do charge a cancellation and/or modification penalty in accordance with their own policies. After reviewing your booking, it appears that your concerns were addressed when you contacted our office. If you find that you need further assistance, please let us know. Thank you.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 10, 2016

    When I first made my reservation I booked the wrong rooms. I called to make a change when I realized and the gentleman I spoke to was helpful. However a $25 change fee was ridiculous.

    Thanks for your vote!
    Verified purchase

    Reviewed May 10, 2016

    I'm really happy with my booking and looking forward to our trip to Cancun!

    Thanks for your vote!
    Verified purchase

    Reviewed May 10, 2016

    Easy and convenient to use! Great info!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 10, 2016

    Jung ** is very helpful and professional.

    Thanks for your vote!
    Verified purchase
    PriceEase of Use

    Reviewed May 10, 2016

    My friend Miss ** told me about the BookIt site. It is such a great site - easy to use and the best prices around. Thanks BookIt.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 10, 2016

    Thank you for making the reservation quick and easy. Looking forward to our stay.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 10, 2016

    BookIt.com made planning my stay super simple and very affordable. I will use them again in the near future!

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed May 10, 2016

    Very easy to navigate through the site. Also, very good discounted rates.

    Thanks for your vote!
    Verified purchase

    Reviewed May 10, 2016

    Nice deal on Aruba. Can't wait to go. Food included. Should be nice. Last time I went did not included food. Paid a fortune. Waiting to rest while away and enjoy the sun, casino, and beach. Easy to book trip on BookIt.com and get your information online quick.

    Thanks for your vote!
    Verified purchase

    Reviewed May 10, 2016

    The best site ever. Save me $$$$ every time I used.

    Thanks for your vote!
    Verified purchase

    Reviewed May 10, 2016

    Booking a reservation through BookIt.com was very easy. It took no time at all to find the perfect place for us to stay.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed May 10, 2016

    I used BookIt.com in the past to book a trip to Costa Rica and had a wonderful experience as well. And I just booked a trip with my friends to Punta Cana and received a wonderful vacation package deal. Bookit.com always has the best prices and the greatest customer service.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 10, 2016

    The gentleman who helped us (name has slipped my mind) was amazing in his interaction with me on the phone. He was extremely knowledgeable about the area and understood what we were looking for and nailed the place on the head. I will be coming back again and again as this was one of the easiest bookings I've ever done!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 10, 2016

    I am highly upset with the service I received and will NEVER book with this company again!! You cancelled my appointment after deducting the final payment from my account. I spent 2 hours on the phone with a rep and yet my reservations were not updated!! Your rep stated she would call me back in 15-20 with the resolutions and NOTHING was done! Highly unsatisfied customer.

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com

    Hi Jidlyne,

    Please accept our apologies for any inconvenience or frustration you may have experienced. After reviewing your booking it appears that everything may have been sorted out however if you feel that you need further assistance, just let us know. Thank you.

    Verified purchase

    Reviewed May 10, 2016

    Great site. Easy and accurate with no hidden surprises. I'm not tech-savvy and the site made it a breeze. Very informative and straightforward.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 10, 2016

    Great customer service and fast solution.

    Thanks for your vote!
    Verified purchase

    Reviewed May 10, 2016

    We are so happy with our BookIt experience.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 10, 2016

    I had the pleasure of speaking with Simone in Jamaica. She was very helpful and patient. I give her 5 stars. Very kind and easy to talk to. Thanks again with helping me with my booking...

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 10, 2016

    Went extremely quickly. Very efficient.

    Thanks for your vote!
    Verified purchase

    Reviewed May 10, 2016

    Easy to book and I love that the coupon was applied automatically!

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed May 10, 2016

    BookIt was easy to use, provided more information than other sites (we tried them all), and in the end provided the best value especially coupled with BookIt's thoroughness. BookIt is now our go-to travel site!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 10, 2016

    The rep was extremely patient. Excellent customer service.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 10, 2016

    We planned a once in life long dream trip to Puerto Rico, purchased the recommended full insurance plan then when Zico became more serious we cancelled and tried to re-book a trip. It has been a nightmare. 5 calls later at an hour each and no assistance using the flight credit with our payment method. I contacted customer service with no response. I now have no vacation and am out thousands of dollars. Do not use this site.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer ServiceStaff

    Reviewed May 10, 2016

    The BookIt.com customer service rep was friendly, patient. I was able to ask a thousand questions maybe even repeated questions and she took the time to explain. It was a great experience for me. I'm a single mother taking my two daughters on a universal vacation in Florida and we never been so excited.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 10, 2016

    Very fast and simple. Great experience.

    Thanks for your vote!
    Verified purchase
    Sales & Marketing

    Reviewed May 9, 2016

    Could not get airline tickets as advertised on website. Hotel was available.

    Thanks for your vote!

    Reviewed May 9, 2016

    I booked the reservation on February 5th, 2016 to travel to Dominican Republic for our family of 4, myself, my wife, and our two children ages 6 and 10 on the dates of April 2 through April 9, 2016. Three weeks after booking, my wife and I were advised by both her primary care physician and our OB-GYN to not travel to Dominican Republic due the recent developments with the Zika Virus. At this time, there was a chance of my wife being pregnant as we are in process of planning to expand our family.

    In addition, the physicians advised us that little is known about the virus, but based on what is known they strongly advised us not to travel to that part of the world if we are planning to have children in the near 1-2 years as the virus reportedly stays in the system indefinitely and can be passed on from male to female. We were also directed to the CDC.GOV website, which confirmed there is a travel advisory in place for Dominican Republic due the virus. Upon finding this out, we immediately contacted BookIt to express our concerns and requested a refund. This was shortly after we booked and a long way away, 2.5 months, from our actual reservation.

    According to BookIt, they were not able to refund the reservation since it was un-refundable. They attempted to contact the hotel and the hotel declined to work with us on this matter, reportedly because they do not think Zika is a big deal since they live there. BookIt responded that there is nothing they can do if the hotel is unwilling to provide a refund. Despite several attempts to resolve this with BookIt, they refused to work with us on this matter. This is a matter of our health and the health of our potential future children, a risk we were unwilling to take. Nowhere in the fine print from BookIt is a National Advisory for virus outbreaks discussed. This is an unusual circumstance of nationwide concerns and it is unfortunate that BookIt is unwilling to stand by their customers in situations such as this one.

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com

    Hi Lisa,

    We are very sorry to hear about your experience. After reviewing your booking it appears that you are currently working with one our representatives regarding this matter. If you feel that you need further assistance, just let us know. Thank you.

    Verified purchase
    Staff

    Reviewed May 9, 2016

    Agent was very helpful with a great deal of information.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2016

    I want to thank Doug for his courteous, informative and efficient customer service in assisting me to make a reservation on Saturday, May 7. I have future travel planned and will contact Doug to work with me. Excellent experience!

    Thanks for your vote!
    Verified purchase

    Reviewed May 9, 2016

    Thank you for the great and easy transaction!!

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 8, 2016

    Cheaper than other sites...

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2016

    The gentleman that helped us complete a booking we'd started online was more than happy to answer all our questions. We feel very confident that our trip is off to a good start due to his attention to detail.

    Thanks for your vote!
    Verified purchase
    PriceEase of Use

    Reviewed May 8, 2016

    Quick easy to use website. Great deals and prices. Just waiting on my confirmation number.

    Thanks for your vote!
    Verified purchase

    Reviewed May 8, 2016

    Easy and secure... what else can I say?

    Thanks for your vote!
    Verified purchase
    Online & App

    Reviewed May 8, 2016

    Accidentally booked on wrong date and BookIt said it was our problem and Hampton Inn said it was our problem. Out $150. Had no place to stay and paid 150 as a no show. Will never use Hampton or BookIt in the future. Careful with their website and the dates. Yes people make mistakes and BookIt was one of them.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Customer Service

    Reviewed May 8, 2016

    We booked same day at 8am. I called to verify reservations. We got to the hotel at 2pm and nothing was there. I was on the phone an hour just to get my information emailed and faxed over. NEVER AGAIN will I go through BookIt.com.

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com

    Hi Indi,

    We understand your frustration and apologize for any inconvenience. Sometimes this happens when reservations are made for same day arrival the reservation may not have made it to the hotel or resort immediately due to technological issues. We appreciate you, and hope you will give us another chance. If you would like to speak to someone about your experience, please let us know and we will have a Team Member contact you. Thank you.

    Verified purchase
    Price

    Reviewed May 8, 2016

    After searching for a few weeks, BookIt provided the most reasonable price for a trip that I have been trying to plan for about a month but waiting due to certain circumstances... Like that different flight options were available. Only reduced to four stars because the price went up about 50$ for no reason an hour after I had basically locked into a trip. I don't blame them but it is somewhat suspicious that it was a steady price for over two weeks that I was checking and when I went to book, the site refreshed and raised the price.

    Thanks for your vote!
    Verified purchase

    Reviewed May 8, 2016

    My card was charged when I made the reservation, then charged again by the hotel clerk.

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com
    Hi Adrian,

    Our apologies for any confusion that you may have experienced. After reviewing your booking it appears that your hotel concerns were addressed when you contacted our office. However, if you feel that you need further assistance, please let us know. Thank you.

    Verified purchase
    Staff

    Reviewed May 8, 2016

    Very nice representatives and took the time answering my questions. Will use again.

    Thanks for your vote!
    Verified purchase

    Reviewed May 8, 2016

    Found a sweet deal on BookIt.com for the 4th of July weekend in Las Vegas. Couldn't be happier, I saved over $250.00 dollars!!!

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 8, 2016

    I've booked reservations with BookIt before and usually been very satisfied with my accommodations. This one though, OMG!!! THUG LIFE doesn't even begin to describe this place! The one elevator didn't work, so we had to take the stairs to our seventh floor room! We were greeted there by the smell of pot smoke all the way up the stairwell, and Hey! Guess what? The owner of the illegal substance was standing right by our room! Just enjoying his joint! The room had coffee drippings down the side of the microwave and dirt still on the floor. We did not feel at all safe at this motel.

    We went back downstairs and kindly told the front desk person we would not be staying. She said nothing had been charged out from them, so if I called Booking, they could probably refund the charge. However, BookIt did not refund our charges. I know the policy states no refunds if less than a certain amount of time. That's not so much the problem. I can't believe such an establishment would even be included in their listings! This was definitely an expensive lesson learned. The customer service rep did try to help with booking us at another place we were familiar with but was unable to get us anything there through BookIt. We went in person and we're able to get a room, however. I think this is how I'll be doing it in the future.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    PriceStaff

    Reviewed May 8, 2016

    Charles helped greatly. I like your site and the prices were the best of them all. Thank you.

    Thanks for your vote!
    Verified purchase

    Reviewed May 8, 2016

    I have used BookIt several times and have had no problems.

    Thanks for your vote!
    Verified purchase

    Reviewed May 8, 2016

    Sandcastle isn't anything fancy but if you are looking for a "beachy" feel hotel this is it. They are mini studio type rooms, nice ocean view and they are pretty clean. Will be back again.

    Thanks for your vote!
    Verified purchase

    Reviewed May 7, 2016

    This hotel says it has been renovated but the rooms' lights would not turn on, room was dirty, room and door keys would not work. Changed me to another room. I took pictures of the dirty room and the front desk clerk if she would stay there. Gabriella said she would never stay there. I book with BookIt all of the time. It has never been this bad. I have complained and the hotel said they can't help me because the reservation was made through BookIt. I would like at least part of my money back. This was a terrible experience.

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com

    Hi Linda,

    Please know that we are looking into this and a Team Member will be in contact as soon as we review some information. If you need anything in the meantime, just let us know. Thank you.

    Verified purchase

    Reviewed May 7, 2016

    Very convenient and easy way to find and book a hotel. I highly recommend this site!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 7, 2016

    Excellent support, knowledgeable and got right back to me a couple of times with booking the trip.

    Thanks for your vote!
    Verified purchase

    Reviewed May 7, 2016

    Always have had a great experience using Bookit!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 7, 2016

    She was very helpful.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 7, 2016

    It came a late surprise that it came with no breakfast.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 7, 2016

    After a weird error in our online booking, I called BookIt and their agent Jeff smoothly fixed everything for us in a breeze! Great customer service and great price and discount.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 7, 2016

    The representative was very helpful.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 7, 2016

    The representative was very helpful.

    Thanks for your vote!
    Verified purchase

    Reviewed May 7, 2016

    Booked a three night stay at the Aria in Vegas and when I booked it showed a total of what I would have to pay. That number was incorrect. In the fine print it said I would have to pay additional fees at the hotel. All the other sites I have used were upfront with the total out of pocket expense but I felt like BookIt was not. Will not be using this site ever again.

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase
    Price

    Reviewed May 7, 2016

    Can't wait to go on my vacation! BookIt made it easy and affordable!

    Thanks for your vote!
    Verified purchase

    Reviewed May 7, 2016

    I have to pay a $25 fee to upgrade a room in which I have to pay more for... this makes no sense to me! Love everything else, but $25 to make changes. Not a cancellation, but an upgrade... I'm already willing to pay more money, so I feel there is no need to add a fee! I don't money just to give away... VERY NOT PLEASED!!!

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com

    Hi Preston,

    We hear you and understand, but all modification fees are clearly stated in the terms and conditions which you must agree to before booking. If you would like to speak to a representative about this, please let us know. Thank you.

    Verified purchase

    Reviewed May 7, 2016

    I was very pleased with the service I received.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2016

    Customer service agent was very helpful!

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 7, 2016

    It was so easy and fast to book my Hotel with Bookit. The offering price was twice less than IHG. So far so good. Thank you.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & Speed

    Reviewed May 7, 2016

    This was great! Got to the site through Trivago and BookIt had by far the cheapest price. The reservation process was remarkably quick and easy and I instantly received a confirmation. Highly recommended!!!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2016

    Horrible service, will never use again!!! I wanted to book a room and it automatically booked me for add'l night which I did not ask for. Called customer service and the reps know NOTHING in regards to what is being booked. Then not even 30 minutes after booking a requested to cancel and they wanted 50 dollars... WILL NEVER USE THEM AGAIN!!!

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com
    Hi Judith,

    We understand that sometimes mistakes happen and we are more than happy to assist you with rearranging your travel plans. However, we do want to remind you that most Properties do charge a cancellation and/or modification penalty in accordance with their own policies which are clearly stated in the terms and conditions which you must agree to prior to booking. If you would like to speak to a representative about this, please let us know. Thank you.

    Verified purchase
    Staff

    Reviewed May 7, 2016

    I would use BookIt again. The representative I spoke was very professional and friendly and made booking stress-free and easy.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & Speed

    Reviewed May 7, 2016

    Quick, easy and best price by far!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 7, 2016

    Excellent customer service in helping me book my vacation.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed May 7, 2016

    Perfect rate prices rather than to other agents and very easy to book.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 7, 2016

    Only problem was confirmation numbers provided for flight were not correct for me to gain access. Had to call airlines. Small hassle.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 6, 2016

    It was a pleasant experience. Thank you for being so helpful.

    Thanks for your vote!
    Verified purchase

    Reviewed May 6, 2016

    I would and have recommended BookIt to friends and family for their excellent service.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed May 6, 2016

    I've been using BookIt.com for years to enjoy family vacations. I never had a problem with the resorts, condos, car rentals, etc. I especially enjoy PayDelay that BookIt.com offers, it's easy convenient and stress-free! One of the most important part of booking through BookIt.com is if you need help, you actually speak with a representative - no automated representative!! I highly recommend BookIt.com - not only is safe and secure website, it also is save you MONEY so you can enjoy even more vacations. No other website offers affordable deposits down for booking a fabulous vacations! I just booked a fabulous week in Panama City, Mexico for only $5 deposit and 3 low monthly payments! No hidden fees! I am a real person who actually enjoy traveling and because of BookIt.com I can do so with the great rates and the PayDelay they offer.

    Thanks for your vote!
    Verified purchase
    Sales & Marketing

    Reviewed May 6, 2016

    The room was falsely advertised. The fee for the room was more than the taxes the room charged.

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com

    Hi Corinthian,

    We are straightforward about our facts on the properties we feature and all applicable resort fees are clearly stated in the terms and conditions which must be agreed to before booking. If you feel you need additional assistance, please let us know. Thank you.

    Verified purchase
    Reliability

    Reviewed May 6, 2016

    I have used BookIt before and beats a lot of other in vacation packages. No problems with booking. Very reliable.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 6, 2016

    I was lead to the BookIt site from another website because of price deals on rooms at various Hotel/Casinos in Las Vegas on the BookIt site. I saved a good chunk of change with this website which makes me ecstatic!! I highly recommend this site to anyone looking for a nice place to stay at a discounted price!!

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 6, 2016

    Easy, quick service. Very helpful and knowledgeable about everything we wanted to know about the area. Will definitely use again.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 6, 2016

    This is the best site!! I found the best deal for a resort in Runaway Bay Jamaica!! They saved me $300 instead of going with a travel agent.

    Thanks for your vote!
    Verified purchase

    Reviewed May 5, 2016

    Great and easy experience. I highly recommend it. Can't wait till my vacation! Hope my trip is just as great and easy!!

    Thanks for your vote!
    Verified purchase
    PriceOnline & App

    Reviewed May 5, 2016

    Great prices but the website is so slow and takes forever. I almost gave up and went through another party but I kept waiting and eventually it loaded. Perfect besides website issues. I made sure it wasn't mine because I went on hotels.com and it loaded right up. But great otherwise.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed May 5, 2016

    The agent I spoke with (I believe his name was Anthony) was very helpful and extremely friendly. I spoke to him 2 days in a row. The first day he helped find the best flights and hotel for our trip. The second day we finalized the booking. He made the process very easy.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 5, 2016

    I have had great experiences with BookIt. They answered the phone quickly and resolved my problems.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 5, 2016

    I would like to give Rebecca ** a 100% in her efforts to book our trip. We are taking my partner's sister to Costa Rica for her 50th Birthday and had Becca not been paying attention we would have flown into an airport 4 hours from our resort instead of an hour. She found us excellent flying times and the best deal at the resort. She was also very personable and from this point forward will be our families' booking agent with BookIt. We have a large extended family and they all use the agent I use. Please give her kudos for me and my family.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 5, 2016

    BookIt.com is an excellent website for vacation packages or just a hotel. I've used BookIt several times in the past and never had any problems and they are accurate with hotel information. Just be careful with the last submit button when they tell you there is an additional tax fee or resort fee that will be charged at the hotel when you get there. That should be mentioned upfront because you're trying to compare prices with other websites.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 5, 2016

    I found my representative to be very knowledgeable and willing to help. Thank you for a pleasant experience!

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 5, 2016

    Love the competitive prices and multiple ways to pay. I did want to add another day and was told I couldn't at the same price nor can I add without canceling the package. I still love BookIt. And have been telling friends and family.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 5, 2016

    I had an issue with a coupon code I had been given. I called into support and spoke with Jen and she resolved everything completely! Will definitely come here first on my next trip because I know I can get help from a real person.

    Thanks for your vote!
    Verified purchase

    Reviewed May 5, 2016

    I enjoyed my experience on BookIt.com. I will definitely recommend this site. BookIt was very user-friendly.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed May 5, 2016

    Just booked my family vacation using BookIt and the prices are phenomenal and so is the customer service. I would highly recommend using this site for any of your needs.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 5, 2016

    Your site offered a better price than the chain's own site.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 5, 2016

    Looking for a last minute trip to Hilton, had looked on Orbitz and other travel sites and was able to find a great deal on BookIt. Quick, easy and satisfied. BookIt made this vacation worthwhile and gave me a great deal, found me a great deal. I love it. I recommend BookIt to everyone.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 5, 2016

    Unfortunately I had to be relocated to another resort because my previous resort no longer accepted my booking but BookIt made that relocation easier, faster, for the same price, and by the looks of it, at a better resort. Can't wait to go on vacation! I'm ever so grateful to do business with them and look forward to continuing to do so. Thank you BookIt.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed May 5, 2016

    I have used BookIt.com several times now. The agents are very helpful and take their time with me. The prices are very competitive. I will always use BookIt.com!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 5, 2016

    Very pleasant and helpful.

    Thanks for your vote!
    Verified purchase

    Reviewed May 5, 2016

    Can't believe the deal we got!

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 5, 2016

    I was very happy with my experience booking for the first time on BookIt.com. It was very simple and the pricing was unbeatable. The pay delay is the absolute best, it helps those people like myself that can't afford to pay the whole balance upfront. Will definitely use again.

    Thanks for your vote!
    Verified purchase

    Reviewed May 5, 2016

    Great way to find best deals and book your hotels.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 5, 2016

    First time I used this type of site. It was easy and very helpful.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 5, 2016

    Your staff was courteous and professional. I am not used to additional charges for damage waivers, cleaning charges, and the like. My fault. Would have been nice to be reminded. Thank you for the service though.

    Thanks for your vote!
    Verified purchase

    Reviewed May 4, 2016

    It was extremely fast to book a trip.

    Thanks for your vote!
    Verified purchase

    Reviewed May 4, 2016

    It was easy to book my destination trip with a great deal. The website was easy to manage.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 4, 2016

    I use this service for all of my out of town business. The customer service rep that helped me out today was so great to me. I truly appreciate her.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 4, 2016

    When booking the reservation, the pick up and drop off was not included. Had to get assistance. Very helpful and proficient.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 4, 2016

    The associate who helped us was very patient and helpful! He explained everything succinctly!! We had a great experience booking our vacation!

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed May 4, 2016

    This site is easy to use, with many selections including different payment options.

    Thanks for your vote!
    Verified purchase

    Reviewed May 4, 2016

    Make my reservation easy and quiet. I don't have to look nowhere else. Thank you.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 4, 2016

    The BookIt.com rep did an outstanding job assisting with the booking of my trip. She was very helpful in all areas. I will always use BookIt.com to book my trips.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed May 4, 2016

    Such an easy process & fantastic value! The pay over time option is incredible! Love BookIt.com.

    Thanks for your vote!
    Verified purchase

    Reviewed May 4, 2016

    Everything was fine and great with our stuff except my wife's name was spelled wrong. Still waiting to change that.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed May 4, 2016

    "We made a mistake and there is nothing we can do about it" When we asked to speak to a manager, this is what we were told. Long story short, we booked a honeymoon vacation, a rental car, and airline flights through this website. Over the course of the past five months we learned that there had been a mistake in booking all of these. We had to pay out of pocket to fix the airline mistakes. The company refused to refund the mistake made in booking the rental car. And then honeymoon vacation was a bust.

    Just today, we spoke with a representative regarding why the honeymoon vacation was a bust. The quote above comes directly from that conversation. Through a miscommunication with the hotel and the "company", my fiancee and I will not be experiencing the honeymoon package that we paid for. The manager we spoke to chocked it up to a "mistake in advertising." Oh well, that is all good and fine. The company owned up to their mistake and will be fixing in accordingly, right? Wrong! Through a dance of legally correct jargon, the manager informed me that they would be doing nothing to fix the "mistake" made.

    Will they be refunding us the extra money we dished out for the package? No. Will they be working with the hotel to ensure that we get the package we paid for? No. Will there be any concessions whatsoever for the mistake made? No. We were literally told by the representative we spoke to before the manager that we "need to live with it." That's what you get with BookIt, just "live with it".

    Thanks for your vote!
    Factual basis uncertain
    Verified purchase

    Reviewed May 4, 2016

    Easy to book and the cheapest site so far for vacation packages.

    Thanks for your vote!
    Verified purchase
    Installation & SetupEase of Use

    Reviewed May 4, 2016

    Easy to use... easy to follow instructions.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 4, 2016

    I tried to book my trip online. It went great until I tried to pay. There was a hotel booking error and I had to call in. The agent that I had was very pleasant and helpful. It was just annoying to have to go through the whole process again on the phone. Also I am not sure if this is Bookit.com or the airlines but I couldn't pick individual departure and return flights. It was a package deal. This was also mildly annoying.

    Thanks for your vote!
    Verified purchase

    Reviewed May 4, 2016

    Booking was simple and easy.

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed May 4, 2016

    BookIt.com is a great user-friendly website that enables you to get best prices and deals for vacation packages! The website never "timed out" and it was easy to navigate. One suggestions is that you enable other currencies for the price listing, it would be helpful for other outside of the USA. Thank you!

    Thanks for your vote!
    Verified purchase

    Reviewed May 4, 2016

    Victoria is great!

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 4, 2016

    I was amazed on how easy it was to book our vacation and even more surprised on how much cheaper it was compared to other sites. BookIt.com is now my go to for all future trips. I would definitely recommend this site to all my friends. Thank you BookIt!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 4, 2016

    I booked a trip earlier today and I was so pleased with the agent (Daniel) that helped me. He was courteous, friendly, and helped me in a timely manner. He also helped me save money.

    Thanks for your vote!
    Verified purchase

    Reviewed May 4, 2016

    We've used BookIt to make reservation to Cancun and Orlando a couple of times. We did enjoy the resorts selection for Cancun but not much for Orlando. The resort we stayed in Orlando, Caribe Cove, was really nice. There's some nice hotels selections but there aren't many to choice from. Wish there was more selections and wish the locations were closer to the attractions. Overall the experience in booking at BookIt is amazing. Thank you.

    Thanks for your vote!
    Verified purchase
    Online & AppStaffEase of Use

    Reviewed May 4, 2016

    The website is so easy to use and whenever we've needed to speak to someone, the staff has always been knowledgeable, friendly, and helpful.

    Thanks for your vote!
    Verified purchase

    Reviewed May 4, 2016

    Anthony was amazing.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 4, 2016

    On Saturday April 30, 2016 I booked a trip for two to Jamaica. The representative Willie was amazing. He did a wonderful job. He sent me my confirmation that noted $1414.00 will be deducted for our flight, $216.92 for insurance and $5.00 for room with 3 payments of $645.91 to take place June, August, and September. Instead $1694.92 was taken for the flight $216.92 for insurance and $5.00 for room. Which was $280.92 more than I anticipated being deducted from my account.

    We, like most Americans live check to check and we budgeted the exact amount ($1635.92) to do the pay delay plan. My rent was due the following day and I was over $200 short due to this error. I called Willie the same day and was transferred to a department where he said would call the airline and fix the mistake. Instead I was told "sorry, let me transfer you again" (Blind transfers), therefore I had to explain myself for the third time. I'm sure you can imagine by then I was very upset with the service I was receiving. I explained the situation and was told "sorry again but this is not our fault it's the airlines' fault." But you are booking in joint partnership with this airline. Shouldn't this have been as simple as the representative picking up the phone and calling the Airline and saying you overcharged my customer. No harm no foul.

    But no. She said "we will take the overcharge off of your last payment." That's not doing anything to make me whole. You are going to cause my rent to be late this month not in September. She that was all she could offer me or I could cancel and get a full refund. WOW!!! Ok then I guess that's my only choice I will cancel. Don't get me wrong the customer service rep was very nice but when a mistake is made on your end you should do what you have to do make the customer whole again. My funds have yet to be returned, I had to get extension on other bills so that my rent check would not bounce. All because we wanted spend our 31-year anniversary/Christmas in Jamaica and decided to use BookIt.

    P.S. I received a call from the so-called resolutions department. His resolution was to say he was sorry (again). I said "this is your resolution you are sorry." He said "oh yeah I can take $25.00 off your next booking." Like I would really book with you people ever again. I told him I still have not received my money back. He said there was a problem and he would send it to someone in accounting. This was horrible all the way around.

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed May 4, 2016

    This was my first use of the BookIt.com site but will not be my last. I found the site very easy to navigate and very understandable even at my advanced age. I just hope that the booked vacation goes as smoothly as the online booking went. I would recommend the site to family members and friends.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 4, 2016

    I had some issues with the site when initially paid. It prompted me with a message that said error ID, with no actual number to associate it with. When I called help desk, they were only able to tell me that the transaction had been authorized, but my vacation had not been booked. Although the error message told me that my flights had been booked but there was a problem with my hotel. I am satisfied with the deal I received, but it was a major headache to check out. The help desk agent instructed me to rebook it and after doing this, the site prompted me to tell me that my trip had already been booked. I ended up not rebooking and the first initial payment finally posted to my bank account. I was able to view my reservation thereafter but this whole process was sketchy and made me hesitant to ever use this site again.

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com

    Hi Justin,

    We want your experience with us to be enjoyable and smooth as possible, so we are sorry to hear that we did not meet your expectations on this experience with us. If you would like to review your booking to be sure all is correct and to your liking, please let us know and we will have a Representative contact you. Thank you for your review.

    Verified purchase
    Price

    Reviewed May 4, 2016

    Booking my Las Vegas vacation package was easy and the price was great. Now we will see how the trip turns out -- As far as the flights and hotel???

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 4, 2016

    He was very helpful and patient with me.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 4, 2016

    Fast and easy.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 4, 2016

    Very good prices.

    Thanks for your vote!
    Verified purchase

    Reviewed May 4, 2016

    Great deals, very easy to make a reservation. I love it.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 4, 2016

    Quick and easy.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & Speed

    Reviewed May 4, 2016

    Quick easy experience. Lowest price.

    Thanks for your vote!
    Verified purchase

    Reviewed May 3, 2016

    I would like to receive a confirmation of my reservation by email to include check in time and check out time.

    Thanks for your vote!
    Verified purchase

    Reviewed May 3, 2016

    Everything went smoothly! Thanks for making everything easy!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 3, 2016

    My boyfriend and I booked a trip through BookIt.com to Puerto Rico for May. We used the payment plan option which was on my boyfriend's card. We realized he could not make it so they were very nice to switch the person coming with me. However, the LAST 200 we owed of 1400 bounced on my boyfriend's card because his bank changed. I contacted BookIt to pay the remaining amount and they informed me the account was closed. When I asked to reactivate the account, the customer care Karen ** was very unfriendly and had no sympathy that they were totally screwing my 2 weeks away from my vacation. She informed me the $500 toward hotel was not going to be refunded but that I still had my flights. So I had a flight to Puerto Rico within 2 weeks and nowhere to go! I was also out money and expected to fork over more money so I had a place to stay!!!

    I asked to speak to a manager and Karen said there was no one to speak to and nothing they could do! I can't believe this company and how badly they messed up a very needed vacation. It took me a lot to plan my life around to do this. I literally had the money to finalize the full $1400 and they wouldn't take it or help me.

    I do NOT recommend this company at all. VERY disappointing.

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com
    Hi Bethany,

    We're sorry to hear about this and wanted to let you know that we are looking into this and a Team Member will be in contact as soon as we review some information. If you need anything in the meantime, please let us know. Thank you.

    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed May 3, 2016

    This is a very fast and efficient service. The site is very clear and user-friendly.

    Thanks for your vote!
    Verified purchase

    Reviewed May 3, 2016

    I'm so pleased with coming here to book our trip. We were able to leave out the middleman and get things done. I'm so overly excited because this is my first flight and first trip to Vegas. I'm so grateful for finding this site. It made everything a breeze.

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed May 3, 2016

    Really easy to navigate through, really good deals and fast... thumbs up!!!

    Thanks for your vote!
    Verified purchase

    Reviewed May 3, 2016

    It was one of the most pleasant experience I've had. This site was one of the cheapest ones to the best deals. Spend hours with my girlfriend looking for a great deal. Couldn't find nothing until I found this site. Really strongly recommend them.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 3, 2016

    Despite booking a ocean view SUITE and my confirming the accommodations directly with the hotel by phone and having BookIt.com do the same we were denied the SUITE. We were told it was unavailable and were stuck in an ocean view room for our stay. The Pueblo Bonito Pacifica is not a trustworthy partner and we will not return and will NEVER recommend them. Has this happened before with BookIt.com customers?

    Thanks for your vote!
    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServiceStaff

    Reviewed May 2, 2016

    BookIt had a computer glitch that did not allow my reservation to go through. After an hour on the phone and 2 different people we finally were booked. Staff was very good and concerned with fixing the problem.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 2, 2016

    I have used BookIt multiple times, each with confidence and ease. Always knowing I will get the best price for our stay.

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed May 2, 2016

    BookIt.com is an easy to navigate site. Took no time at all once I found the hotel I was interested in. Would recommend it for anyone.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 2, 2016

    Customer service was very helpful.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & Speed

    Reviewed May 2, 2016

    Booking online was fast and the prices were very reasonable.

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed May 2, 2016

    Your site was easy to use and offered great deals on the vacation we were dreaming of. Thanks a lot.

    Thanks for your vote!
    Verified purchase

    Reviewed May 2, 2016

    Everything was easy with this booking including adding in the extra attractions. Thank you.

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed May 2, 2016

    Appealing website, easy to navigate, great deals, quick confirmation receipt. Great experience!

    Thanks for your vote!
    Verified purchase

    Reviewed May 2, 2016

    I have no complaints and found the booking process to be very easy. Hopefully our trip will go as smoothly as booking it did.

    Thanks for your vote!
    Verified purchase
    StaffProcess

    Reviewed May 2, 2016

    I dealt with Nicola in booking my trip to Jamaica. She was so patient, so knowledgeable, so easy to deal with! She made the entire process 'painless'. She is an asset to your organization!

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 2, 2016

    Seems pretty easy and cheap.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 2, 2016

    I was able to book a hotel suite for a cheaper price than what other cheap hotel sites offer. Cannot compare.

    Thanks for your vote!
    Verified purchase

    Reviewed May 2, 2016

    Easy to find the hotel I was looking for, but other sites allow payment upon check in at the hotel. I would have like to pay when I arrived rather than beforehand.

    Thanks for your vote!
    Verified purchase

    Reviewed May 2, 2016

    Best way to book an expensive hotel: $5 down and then monthly payments preceding the visit using a VISA debit card from the checking account. Like layaway if you don't want to drop it all at once. Fantastic! Love it! Will always come back now!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 2, 2016

    Agent was extremely courteous and made certain I was pleased.

    Thanks for your vote!
    Verified purchase

    Reviewed May 2, 2016

    I honestly like this website, I believe is trusted, and it was easy to find what I was looking for.

    Thanks for your vote!
    Verified purchase

    Reviewed May 1, 2016

    BookIt was great with the online booking of our trip!!

    Thanks for your vote!
    Verified purchase

    Reviewed May 1, 2016

    It's my first time to use it and you make my day beautiful... I love it. Awesome.

    Thanks for your vote!
    Verified purchase

    Reviewed May 1, 2016

    I just wasn't happy because I couldn't pay the rest of the money when I got to the hotel.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 1, 2016

    I did not receive confirmation by email.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed May 1, 2016

    Not happy that you charged my credit card twice for the same reservation. It ended up as a duplication! Created more work from my end! You did remedy it on the phone. However, it should not have happened in the first place.

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com

    Hi Patricia,

    Thank you for taking the time to comment. Our goal at BookIt.com is to strive and ensure that our guest's experiences are above expectation, so we are very sorry to hear about this. If you would like to speak to someone about the issues you addressed in your review, please let us know.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 1, 2016

    I'm displeased with all the extra charges due to an error in your system. When I booked it was originally for May 7th, I got a confirmation for May 15th. Due to an error in your computer system I ended up being charged an extra $25 to change the date of my reservation to be the date I always wanted. The lady I spoke to on the phone the first time didn't disclose the amounts being charged to my card. And then she didn't put in the address properly so my card got declined & I was charged another $25 fee. The second lady I talked to was much more helpful & patient even though I was still very angry. I appreciate her help & patience but I know that I won't be using BookIt in the future.

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com

    Hi Joseph,

    We're sorry to hear about your experience and we understand your frustration. We appreciate you, and hope you will give us another chance. If you would like to speak to someone about the issues which you addressed in your review, or need additional assistance please let us know, and we will have a representative contact you. Thank you.

    Verified purchase
    PriceEase of Use

    Reviewed May 1, 2016

    This works well. Easy to use, helpful to make comparisons between options, good prices, pretty user-friendly. Thanks.

    Thanks for your vote!
    Verified purchase

    Reviewed May 1, 2016

    Found a great deal on a hotel near Universal and Disney with free shuttles - great great deal.

    Thanks for your vote!
    Verified purchase

    Reviewed May 1, 2016

    Great CE! They have way better rates than anyone else!!!

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 1, 2016

    Best price!

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 1, 2016

    It's easy, quick and no issues...

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 1, 2016

    Quick & easy.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 1, 2016

    Booking was fast and easy. Loved it.

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed May 1, 2016

    Very easy to use. Especially like the fact you can make 4 payments. It is good because the trip is not 'till end of July. Will use again.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 1, 2016

    I was double charged twice, double charged. I hope it doesn't take long for the second charge to get credited back. Although, the customer service rep was nice!

    Thanks for your vote!
    BookIt.com
    Response from BookIt.com

    Hi Dollie,

    We’re sorry to hear about your experience and apologize for the inconvenience this may have caused you. After reviewing your booking it appears that everything has been sorted out. However, if you find you need further assistance please let us know and we will have a representative contact you. Thank you.

    Verified purchase

    Reviewed May 1, 2016

    Very happy with the Melody who did a lot of work to get a very difficult reservation request by us, taken care of. She deserves a big raise in her pay. :) Thank you.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 1, 2016

    Needed to change my hotel info and my flight accommodations. BookIt staff were very helpful in resolving my situation. I would absolutely use your website for any of my future vacation needs. Thank you to all your staff for their great handling of my vacation needs.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 1, 2016

    Everything was great. Thank you. Guy who helped us book our vacation was very nice, pleasant.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed May 1, 2016

    I compare prices before booking and this was the best price thru you guys. I am a repeated customer and loved the easy booking.

    Thanks for your vote!
    Loading more reviews...

    BookIt.com Company Information

    Company Name:
    BookIt.com
    Address:
    14521 Panama City Beach Pkwy
    City:
    Panama City Beach
    State/Province:
    FL
    Postal Code:
    32413
    Country:
    United States
    Website:
    bookit.com