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Are you planning to book a trip soon? BookIt.com is a web-based company working hard every day to provide travelers with the easiest booking experience possible.
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- 4,971,450 reviews on ConsumerAffairs are verified.
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Reviewed Sept. 12, 2016
This was my first time planning an all inclusive trip. Bookit.com made it really easy and everything I needed was in one place. My flight AND my hotel accommodations. Plus I got a really good deal. I would recommend it to anyone.
Reviewed Sept. 11, 2016
I have been using the app 2 years now. Makes it very easy to book hotels at the last minute. I never worry about finding a hotel at the last minute using the app. When I had an issue with being double-billed by a hotel, the rep at Booking.com called the hotel on my behalf and got my money back, and I got an apology from the hotel.
Reviewed Sept. 11, 2016
I confirmed booking; it came back with a problem. Called & spoke with Lynne (I think) and she put me on hold for 35 min. & never came back. Hung up and called back -- spoke with Revine and she was extremely helpful and stayed on line with me the whole time as I told her how upset I was. Did not get in Embassy Suites as we would have liked but did book.
Reviewed Sept. 10, 2016
The person I talked to was very rude and didn't let me explain anything or ask questions. When I asked to talk to a supervisor they hung up on me. I will never use this site again.
Reviewed Sept. 10, 2016
Zika virus ruined our anniversary trip. The amazing BookIt lady took care of everything and found us a new destination. She was super patient, friendly and understanding. So glad that I got her when I called this time! You're the best!!!
Reviewed Sept. 9, 2016
I booked a group trip online, VERY EASY!! Then had to add another person. They were very helpful with rebooking to add another person!! On the downside it did cost $25 p/p but it was necessary!! Also great booking our transfers. Hoping that the trip goes smoothly.
Reviewed Sept. 8, 2016
We decided to change our trip at the last minute and had to cancel our original booking and rebook. It was seamless and we were refunded the original trip immediately. The agent was super friendly and accommodating. Would use Bookit again.
Reviewed Sept. 8, 2016
I've used Bookit many times and love the ease. BUT DO NOT get the insurance. I had a trip planned, got insurance, my husband passed away unexpectedly and I'm fighting them for my money.
Reviewed Sept. 8, 2016
Our booking agent, Genevieve was extremely professional and most helpful with our request to book a spring break all inclusive resort. All questions were answered and the booking was done in a matter of minutes. BookIt should be proud of this efficient, personable agent who provided all of the information we needed.
Reviewed Sept. 7, 2016
I made several attempts to get a vac package to no avail then I decided to call BookIt and was I lucky to speak to KERRYANN. Sorry if I spell the name wrong but I must say it was a very smooth transition because of her all my future vac plans stop here with BookIt. Thanks Miss K.
Reviewed Sept. 7, 2016
This is our third trip in less than four years with BookIt.com. With all the online travel, vacation booking sites available, we keep using this company! Great support, great experiences on every trip and great prices. Looking forward to the next vacation with BookIt.com.
Reviewed Sept. 7, 2016
The booking agent was phenomenal. She took her time and addressed all of my wants and needs. She paid attention to all details and she went over every detail with me to be sure that my travel plans were to my specifications. Thank you BookIt you've planned everything perfectly. You've never let me down since I've been booking my travel with you. Two thumbs up!!!
Reviewed Sept. 7, 2016
Easy flowing experience booking my package. Website was easy to navigate and offered many selections. I loved the additional options offered once package was selected, like airport transfer and other activities. Hopefully all will go smoothly with my trip and BookIt will definitely have a return customer if that's the case.
Reviewed Sept. 7, 2016
Great process. I loved how my agent took care of me. She heard me mention something and took the initiative to make sure that I got everything I mentioned. Way to go. Give her a raise.
Reviewed Sept. 7, 2016
Agent Andrea was amazing with helping me find hotel accommodations. She was very kind and patient and looked for other options in order for me to choose my hotel. Very quick to respond to my phone call. Thank you Andrea.
Reviewed Sept. 7, 2016
Hi. When it came time of booking it wouldn't allow me to put in coupon code for the $100 off and today you are advertising the resort for $70 off so a bit disappointed as $100 USD is $135 Australian dollars. I also need to book other accommodation for my trip. The service was good but disappointed to see jade now is even cheaper today. Also there is no option for international guests to email for help or a live chat.
Reviewed Sept. 5, 2016
The Holiday Inn hotel is located at the best place of the island. Close to restaurants and night clubs. The room was clean and the staff was great and very kind. We spend a long weekend and we are ready to spend another one soon!!! Very recommended to couples and family.
Reviewed Sept. 5, 2016
All went well but I'd really like to have been able to choose a room. No choices by Bookit but the price was great so I guess I shouldn't be picky but...
Reviewed Sept. 5, 2016
Daniel ** was our BookIt.com agent. He was absolutely professional, very cheerful and knowledgeable and really put my mind at ease. He explained every little detail and even sent in a couple of request that I had asked for. Will definitely book with him again. Thanks Daniel.
Reviewed Sept. 4, 2016
So far so good. This is our first real vacation and looking forward for week in Key West Florida. The experience was good on the computer and the booking was easy and simple. I little concerned about the seating on the plane since I am handicapped, and little worried about the seating. I am excited about going, I am 63 and ready for real vacation.
Reviewed Sept. 3, 2016
I always book all my getaways through bookit. This was the first time I was actually pretty disappointed. The hotel I booked is having their main pool up bar pool closed for the days I will be there. Bookit did not notify me. It wasn't until I called the actual hotel to confirm my booking that I found out. I then called bookit and they said there was nothing they could do, the lady I spoke to had a horrible attitude. I was not expecting anything. Just a simple explanation given that they are a booking agency that should provide this information.

Hi Marlene,
We're sorry to hear your experience this time was not up to our high standards. If you would like to review your booking, or need assistance with re-arranging your travel plans, please let us know and we will have a representative contact you. Thank you.
Reviewed Sept. 3, 2016
So we get to the airport to find our flight was changed with no notification, then get an email after we get to the resort telling us to check 12 hours before the flight. We booked a transfer through BookIt get there and they do not have us on the list. So now it is a scramble for them to find us a ride only because I have a printed receipt! User beware!!!
Reviewed Sept. 3, 2016
It was simple and easy to book and we got a fantastic deal. However, a HUGE detail was left out! We received a call the next day informing us that we needed transportation from the airport to the resort (a two hour drive). When we called back we were informed that Bookit does not assist with this and that the resort did not provide the service which turned out to be incorrect. It was provided to the tune of $475!!! By this time it was too late to cancel and we had to book the service. I am extremely dissatisfied with the lack of details and the inability to assist, however they did at least inform us the next day.
Reviewed Sept. 3, 2016
Fantastic prices offering premium room types that were not available on other sites at the time. Simple and easy to book with payment options. Looking forward towards our upcoming trip.
Reviewed Sept. 3, 2016
Booked within minutes, even decided a few days later to switch resorts due to activities wanted. The person I contacted online was very helpful and had me cancelled in just a couple of minutes, then we rebooked at another resort. Very happy with our reservations.
Reviewed Sept. 3, 2016
Thank you for providing such a easy and fast transaction. Everything from airfare, shuttle and hotel accommodations went smoothly. Awesome package price with daily food vouchers included. I would definitely book again and recommend Book It to all my friends. Thanks again
Reviewed Sept. 3, 2016
This was my first time with Bookit.com. The descriptions were accurate and the prices were amazing. I go to New Orleans regularly and will be sure to use Bookit.com again next time I go.
Reviewed Sept. 2, 2016
I have tried several online travel services and with BookIt, I was able to find the best most affordable deal for hotel and flight combined! Thank you BookIt, I will definitely continue using your services and spread the word to family & friends.
Reviewed Sept. 2, 2016
Totally was mislead about the hotel location. It was a big inconvenience. I will never ever book with you guys again. A waste of money. I hate being lied to.
Reviewed Sept. 2, 2016
My experience with booking with BookIt.com was very good! The representative was very informative and patient, answering all of my questions - and I had many. They also price match, another benefit of using Bookit.com.
Reviewed Sept. 2, 2016
We got the most bang for our buck at BookIt.com and when I signed up for the mailing list, we saved another $150 off the already cheap price! We shopped around and BookIt.com had the best price available for the five-star, all-inclusive resort we chose!
Reviewed Sept. 2, 2016
I booked a motel with BookIt and found the same room much cheaper. I talked to a rep about it because you guarantee the lowest rate. She was rude. She kept me on hold for a very long time! She came back with no apology and said the rooms were not the same (but they were) so she could not do anything about it. Also, I would have to pay a $25 cancellation fee. I cancelled the room, paid my fee, and rebooked with hotels.com. They were very friendly and accommodating. If I need to cancel they would not charge a fee. I am very disappointed with BookIt. I am a senior and don't appreciate being treated so disrespectfully! The girl that spoke with me should be reprimanded. My $25 fee should be refunded.
Reviewed Sept. 2, 2016
We had such a good trip and enjoyed ourselves. The only 2 negative things were that our air condition unit was not working well and that the bars closed at 12 am. (We worked around that though by loading up. Lol)
Reviewed Sept. 1, 2016
Genevieve, the customer service rep. that help us decide which resort to visit, knock it out of the park, as my husband said. We both would love to thank her for helping us choose the perfect resort for our vacation. We will definitely be going back to the Secrets Silversands Resort in Riviera Maya, Mexico! Thanks to her we had a fantastic time in a very beautiful resort!
Reviewed Sept. 1, 2016
I recently took a summer trip to New Orleans and stayed at the St. Marie Hotel. The staff was very friendly and comforting. Room was very clean and neat. Room was in excellent vicinity to Bourbon Street. Pool was awesome this summer. I will visit again.
Reviewed Sept. 1, 2016
It's been really easy to book our trip thru BookIt. After I book our flight this website gave me the option to book a hotel too which was very convenient and was even cheaper than doing it separate. You can do your reservation quick, easy and BookIt has good deals, so I am happy I did it thru this website.
Reviewed Aug. 30, 2016
Extremely friendly customer service. Excellent price-- an incredible bargain.
Reviewed Aug. 30, 2016
I made a reservation for Oct. 7th at The Terrace at Pelican Beach. I canceled it Aug 19th, more than 20 days have past and I still have not received my full refund. I have attempted to reach the resort via email x 3 with no reply and no refund even though I canceled my reservation well before the allowable timeline.

Hi Kristine,
Please know that we are looking into this and a Team Member will be in contact as soon as we review some information. If you need anything in the meantime, please let us know. Thank you.
Reviewed Aug. 30, 2016
My booking experience was quick and easy. Can't wait for our trip!
Reviewed Aug. 30, 2016
Excellent service by Josh on the phone.
Reviewed Aug. 30, 2016
Very knowledgeable personal, quick and easy. One issue was the transportation which was confusing and had to be on hold for a long time.
Reviewed Aug. 30, 2016
The service was excellent, the staff I was talking to was very friendly and customer oriented. The process was very efficient and reasonably.

Our goal is to above and beyond and elate our guests, and we are glad we did just that! Looking forward to assisting you with your future travel needs!
Reviewed Aug. 30, 2016
Had another great experience booking with BookIt.com. My best friend and I booked a trip to Cancun for my 50th birthday at an adult only all inclusive and got the best rate, including airfare! I highly recommend booking thru BookIt.com! Thanks again!!
Reviewed Aug. 30, 2016
Working with the BookIt rep was simply awesome. We had a problem booking the trip but she was very patient & was able to complete the reservation.

We are glad that we were able to help. Have a wonderful trip!
Reviewed Aug. 29, 2016
This site had been so easy to use and everything booked is exactly as it's advertised. This is our second time using BookIt and we have told several friends to use as well, all of which has been fast, easy, relaxing and well worth time. Glad I found this site. No complaints on this end.
Reviewed Aug. 29, 2016
I was unable to complete my booking online. I kept getting an error message that my city/state/zip were not filled out, although they clearly were. I used the 800- number and received great assistance from the person on the other end, and he was able to help me tremendously with my booking.
Reviewed Aug. 29, 2016
This is the fourth or fifth trip I've booked with BookIt. They have always given wonderful customer service, even when there is a problem. A few years ago I had a trip booked to NYC and the weather delayed it. BookIt's customer service took care of rebooking without charging me anything. Also, the hotels they recommend have always been good.
Reviewed Aug. 29, 2016
I love BookIt and choose this website for all my trips. Down payment is affordable and prices too.
Reviewed Aug. 29, 2016
I spoke with your representative Josh this am. He was very professional and pleasant to deal with.

Hi Ingrid,
Thank you for sharing your experience! We have passed on your comments to our contact center team management regarding Josh's excellent service. Enjoy your trip!
Reviewed Aug. 29, 2016
All the reservation worked out fine, had an easy experience surfing the checkout process, and with a good price after all. I have just a couple of comments: 1) When searching the hotel the main link of the image said "From $66", but when I clicked it, there was no $66. There's a month view which is great because I can see all the prices by day and decide better, and I could not find that rate. 2) After deciding and selecting the dates, before entering the CC info I noticed the tax was not part of the daily rate selected, so the total got inflated because of this. No harm here, at least I saw the total before the checkout but, in comparison to the hotel website, the rate there includes this, so there is no unexpected addition during checkout.
Reviewed Aug. 29, 2016
My experience with bookit.com was very good. Everyone was kind and very helpful in getting all of my questions answered and courteous when booking my resort. In all it was a great experience.
Reviewed Aug. 29, 2016
I called to obtain the rate listed on the website. I was hung up on the first time I called as I had questions about distance to the airport. I then did my own research and called back with my hotel ID and I was able to make a booking. Be aware that the operators just want to take a booking, they do not want to answer other questions so do your research ahead of time and book online if you can. The booking process was slow and the operator was not particularly effusive. She booked my trip but the flights changed mid booking and we could not complete it. She called the airline after putting me on hold for a while and then came back and told me we would need to rebook flights and cancel the original flight request (7 to 10 days to go back on my cc).
After putting me on hold again, she could not get the return flight originally promised so I went online to AA.com and booked my own. She then passed me to another dept. where I waited on hold to speak to a representative about cancelling the flights she had booked for me. This required more hold time too. I found this to be a very frustrating experience (first time booking with BookIt.com). I hope this isn't how the actual trip will be. I wouldn't have minded the long booking process so much if the representative had been at least a little human. My advice, book online if possible and avoid the phone like the plague!
Reviewed Aug. 29, 2016
Best value on the internet. Easy booking website. Follow up emails came quickly. I will use this website again for all my travel needs. First time user discount was great.
Reviewed Aug. 29, 2016
I love BookIt.com. The site is easy to navigate. I love the fact that the prices already include the airfare so I see upfront what I am paying for.
Reviewed Aug. 29, 2016
My representative provided excellent customer service.
Reviewed Aug. 29, 2016
With BookIt.com it is so easy to find a room that you need. Nothing complicated. I from the old school where you picked up a phone to reserve a room. This was very easy.
Reviewed Aug. 29, 2016
We paid for our tickets and they emailed them but when we went to print them off tonight we no longer had the email. I tried using the booking id to find it but the page that pops up says it no longer exists. The time for our flight is a week away so if there is a way you can help we would appreciate it.

Hi Jennifer.
For your convenience we have resent your itinerary with complete flight information. You may also access your itinerary by logging onto "Members Lounge" using your e-mail address and password. Please let us know if you need anything else before your trip. Thank you.
Reviewed Aug. 29, 2016
Love the experience on booking my trip. Fast and easy.
Reviewed Aug. 28, 2016
This was the best travel source I have used in a long time. The prices were great, the service outstanding, and the user friendly-ness of the website is second to none! For all of you considering whether to book your next big trip with BookIt - you won't be sorry!!
Reviewed Aug. 28, 2016
BookIt.com made it easy to look at prices for every hotel in Las Vegas. The only thing I would recommend is that BookIt.com should let the hotel guest agents see your entire itinerary of fees, so the guests of the hotels do not get double charged.
Reviewed Aug. 28, 2016
Everything was great - staff and hotel.
Reviewed Aug. 28, 2016
Everything is booked perfect so far.
Reviewed Aug. 28, 2016
Found the cheapest rate for our preferred hotel. Transaction was really smooth and easy. Would definitely use this site again for future hotel bookings.
Reviewed Aug. 27, 2016
We booked our hotel via BookIt.com. The photos that were on Bookit.com were absolutely fraudulent. When we arrived at the hotel we were blown away by the misrepresentation of the beach portion of the photos. I spoke to the manager and she didn't seem to be very concerned. She told me that those look like photos that were taken before the hurricane of two years ago!
Reviewed Aug. 27, 2016
I called Bookit to plan an all-inclusive trip to Jamaica. I talked with Jared. He answered all my questions patiently and gave me all the information I needed. He was especially helpful with the airline booking. When I complained that combined layovers totaled almost 10 hours, he suggested another airport. The flight would be a direct one to and from Jamaica, and we had only a 1-1/2 hour drive. He was really on top of everything. I will continue to use Bookit for my vacation needs.
Reviewed Aug. 27, 2016
Easy and pleasant... Now I just need to see if the vacation itself goes as well.
Reviewed Aug. 27, 2016
Great customer service.
Reviewed Aug. 27, 2016
Drew was amazing in assisting me with my trip to Cancun. He was very professional and went above and beyond his duties to ensure my trip was booked with the rest of my party. I will continue to use BookIt.com for all future trips.

We appreciate when Guests take the time to let us know when they are satisfied with the service our agents provide. Thank you and we look forward to working with you on your next vacation!
Reviewed Aug. 27, 2016
Once again, BookIt provided the best package for my travel. They will continue to be my go-to site when planning vacations.
Reviewed Aug. 27, 2016
Bookit.com was very easy to use. A friend recommended Bookit.com to us. We will recommend it to others.
Reviewed Aug. 27, 2016
The Bookit representative was very good.
Reviewed Aug. 27, 2016
I have booked my hotels with BookIt and I have encountered no problems when traveling. The only inconvenience I have is when I want to book a hotel for less than 3 nights, I have to use another source for booking.
Reviewed Aug. 27, 2016
Belize vacation - Found exactly what we wanted and process was smooth and easy.
Reviewed Aug. 26, 2016
Love bookit! We've booked all of our vacations through Bookit and couldn't be happier???
Reviewed Aug. 26, 2016
I am pleased with the rate for the room for trip. I am hoping for a good experience. I usually stay at the Riu Ocho Rios but was open to try a new hotel.
Reviewed Aug. 26, 2016
I'm so glad I called to book my all-inclusive trip rather than booking it online. The person I spoke with was incredibly friendly and informative. She even helped me with getting an extra discount because I was having trouble using my coupon as a solo traveler.
Reviewed Aug. 26, 2016
In the SMALLEST PRINT you have it stating all prices in US dollars. Nothing about an exchange rate fee or anything if booking from Canada. I will spread the word on social media. :)

Our site clearly states that all prices are in USD and can be seen under the "Your Total" and above the "View This Price In Another Currency" before you agree to book. Thank you.
Reviewed Aug. 26, 2016
Best prices and best customer service. Had many questions and the customer service was awesome...
Reviewed Aug. 26, 2016
First time trying this site and loved it! So easy to maneuver and was full of information specific to each resort!
Reviewed Aug. 26, 2016
Was easy and convenient!! I trust it will all be what it shows to be once we get there!! :)
Reviewed Aug. 26, 2016
Good morning, I recently used BookIt.com to book my honeymoon. When I found your site, I recommended it to engaged friends and they used the site to book their Sandals vacation as well. My experience was SO BAD that I greatly regret using and referring BookIt.com. The sales employee misentered our information so we did not receive any details regarding confirmation. Even worse, he had our accurate email since we emailed him and he set our account up with the wrong information so we had no access to our trip details. We called in and they did NOT HELP us, only referred us online to the customer lounge (which we could not access due to employee error).
The first payment came out of our credit card account in April. I called in again in May. No information was shared. Each time I called in, I waited on hold for an average of 26 minutes before the call was answered. This time translates to waste and lost productivity. I called and emailed our sales contact Steve several times over the course of 4+ months and received NO response. Customer neglect is not a value I support in a company to which I give thousands of dollars of business, multiplied by the profit you earned from those I referred.
In August, a week before my wedding and honeymoon trip, I called in again to request the details and was notified that my trip was CANCELLED. I had not gotten ANY correspondence regarding this and my stress level soared. After a series of emotionally abusive phone conversations, the best they could do was rebook me charging a cancellation fee. This is ridiculous! The process was not shared with me, several employees did not help me. I am writing to request a fee reimbursement for my TERRIBLE experience. My fiance and I have spent over 10 hours on the phone trying to work through this, countless tears when our honeymoon was cancelled without us knowing and lost funds.
This has been the worst sales experience I have EVER been through. We are asking that you acknowledge this to save your brand reputation. We have many friends getting married over the next couple years and we absolutely influence their booking decisions since we've been through it. Just a note - I have enough documentation to seek legal counsel on this emotionally and financially draining experience. But please connect with me soon to address. Sincerely, Abandoned customers with influence.

Hi Jessica,
We are sorry to hear that you had these issues, and apologize for any frustration this has caused. In looking at your booking now, it appears that everything has been sorted out and you were fully assisted. Please let us know if you need anything else before your trip. Thank you.
Reviewed Aug. 26, 2016
Great service. They always know best place, best price.
Reviewed Aug. 25, 2016
Rep was very helpful and professional. I just referred my friend and told her about the great experience I had dealing with the representative. It was definitely an improvement from last year. Thanks.
Reviewed Aug. 25, 2016
I found the room I wanted and they had it available. It took less than 5 mins. to book and my confirmation documents were emailed instantly.
Reviewed Aug. 24, 2016
I made a initial booking with Shamika and she lied to me. I had to call back and rebook my vacation with someone else so I can get what I wanted but it cost me more money. So I am not happy because when I booked it the first time it was cheaper. By losing a week the trip cost me more so I am not happy and unless I get some kind of compensation I will never use bookit.com again.
Reviewed Aug. 24, 2016
Booking my Jamaica trip over the phone. I'm looking forward to my family vacation in November. Thanks to BookIt for making it possible. The arrangements were done with ease. The prices were unbeatable. Thanks to the excellent service from Tamara and her patience.
Reviewed Aug. 24, 2016
BookIt.com made the booking process very easy. We travel frequently and have used another website in the past but found that bookit.com had the CHEAPEST prices for the exact same vacation for Caribbean trips. Would definitely recommend this website when booking trips, or at least check prices. Hopefully the trip goes smoothly and there are no hidden fees.
Reviewed Aug. 24, 2016
Lots of options and ease of booking plus great deals and payment options. Can't wait till my vacation starts in January.
Reviewed Aug. 24, 2016
Vacation to Valentin Mexico - Service was great. I received all the information I needed. Thank you.
Reviewed Aug. 24, 2016
Very pleasant experience with the agent. Very thorough and helpful.
Reviewed Aug. 24, 2016
I'm going to a warm place in January! Called about a month ago and talked to someone not very helpful. Called yesterday, talked to Drew & he was so informative/polite/helpful that I booked immediately!
Reviewed Aug. 24, 2016
Very helpful and knowledgeable. Also answered all my question in regards to booking my trip/vacation.
Reviewed Aug. 24, 2016
Thank you for providing a great service. I applaud your service and the service I received. I was somewhat disappointed after shopping around to later learn that your prices weren't as competitive as I initially thought but overall I was very satisfied with your service and my overall trip. Thank you.
Reviewed Aug. 24, 2016
Thus far it was without issue or stress. I was surprised how easy it was to do and thank my friends for the recommendation. I will use it again especially because of ease of use and the cost savings.
Reviewed Aug. 24, 2016
Very easy process to book your vacation. Please pay attention when you book your hotel. Not all resorts are all inclusive. I just realized that after booking my trip. Of course I wanted all inclusive and booked one that isn't. Hotel does not refund cancellations!
Reviewed Aug. 24, 2016
The website was easy to use. When I called customer service with a question, the call was answered promptly and the agent was well informed and took care of what I needed quickly.
Reviewed Aug. 24, 2016
Vacation all inclusive to Mayan Riviera. I have to say that this is the first time using BookIt and I am very pleased with the whole package and customer service I received. Very pleasant and professional... I will definitely use your services for our next vacation. Thank you kindly.
Reviewed Aug. 23, 2016
I am very happy with my booking experiences with Bookit. They are easy and quick.
Reviewed Aug. 23, 2016
Booking was fast and easy. Just hope our trip is just the same in a few months! Also like the fact that they had resorts that weren't listed on other websites I used to research.
Reviewed Aug. 23, 2016
It is super easy to book a trip or vacation. I like that you can view hotel details and search through different flight prices without leaving the page. There are no secret BookIt charges and all potential costs and taxes are shown on the right hand side of the screen. Also, an added bonus is the listing of other activities or trip necessities like an airport shuttle etc.
Reviewed Aug. 23, 2016
I have nothing but good things to say about my recent experience while booking our trip to Punta Cana, Dominican Republic. Our representative, Jarrod at extension ** was thorough, knowledgeable and informative during the entire process on Sunday, August 21, 2016. If this is representative of the normal quality of service at BookIt, we will absolutely use this site for future travel and recommend our family and friends do the same.
Reviewed Aug. 23, 2016
I'm extremely pleased with my experience with bookit.com. The customer service representative was excellent. Thank you.
Reviewed Aug. 23, 2016
I spoke with a Shana and she was very pleasant and helpful!!! Since the highest rating is 5, she deserves a 5.
Reviewed Aug. 23, 2016
My representative on the phone was very friendly and helpful. He got me a great rate and was very quick about it all.
Reviewed Aug. 23, 2016
I found the BookIt experience to be excellent. The ease of use of the website was noticeable. I really liked that I could see what rooms were available on the hotel search page so I didn't have to open up every hotel like other sites. The booking process was easy and I saved a good deal of money over all the other sites I researched. I will definitely recommend this site to friends as well as use it again for my next trip.
Reviewed Aug. 23, 2016
I just book yesterday at about 5 pm and I just canceled today and they charge me 25$ and it haven't even been 24 hours. That's not good.

We hear and understand but all cancellation terms are clearly stated and located in the lodging terms and conditions which are available for review prior to booking. In order to complete the booking you must agree to the terms and conditions that are displayed. If you check out your guest voucher you will be able to view this information as well. If you find that you need further assistance, please let us know. Thank you.
Reviewed Aug. 23, 2016
The online booking was easy and flawless. It made the process easy and smooth to book our vacation. I only hope that the resort meets ours and your expectations of excellence. Thank you for combining the flight hotel and all inclusive in one price, making it easy to compare and choose our desired vacation.
Reviewed Aug. 23, 2016
Easy website to negotiate, great prices and lots of option. My new travel website!!
Reviewed Aug. 23, 2016
Very good prices for Aruba and flight, however it said the car rental was included and then after booking there was an amount due above and beyond the quoted cost. I will have to wait and see when I arrive what that fee is all about.
Reviewed Aug. 23, 2016
Great customer service. Friendly and convenient.
Reviewed Aug. 23, 2016
Steven, my BookIt helper was very helpful and was very informative. Made booking very easy.
Reviewed Aug. 23, 2016
Planning a family trip to Mexico... Looked at many other websites, tried our employee discounts sites and even called a travel agent. Bookit beat the prices and had exactly what I was looking for. All inclusive vacation.
Reviewed Aug. 23, 2016
Leslie was awesome to work with - knowledgeable, patient and helpful. Would recommend using BookIt to others.
Reviewed Aug. 23, 2016
Made it easy to book trip and even when I called to ask questions they were right there to help and assist me with my concerns.
Reviewed Aug. 22, 2016
This was my first time using "BookIt". The site is straightforward and easy to use. There are quite a few destinations so have an idea about the hotel you want. Booking accommodations are quick and simple.
Reviewed Aug. 21, 2016
We appreciate for great service. It is our second vacations with BookIt.com.
Reviewed Aug. 21, 2016
Very pleased with Bookit.com versus other sites previously used.
Reviewed Aug. 21, 2016
Customer service exceeded my expectations. I had used this site before and got the best deal to the same place. I had a concern about the resort at my previous visit and Shauna went out of her way to call the resort to ensure the issue was resolved. Shauna is a great asset to your team.
Reviewed Aug. 20, 2016
Great and easy to book - prices are very competitive! Great info on resorts - BookIt is very easy and great.
Reviewed Aug. 19, 2016
When I called I did not wait long and the person spoke very good English. She took care of everything with great professionalism. This is why I continue to book through your site. Thank you.
Reviewed Aug. 19, 2016
Fast and easy but wish the price they quote was the real price and not what you end up being charged for the room when you get to the hotel.
Reviewed Aug. 19, 2016
I need the confirmations of both to start planning, thanks. Ms. ** was great helping me with booking. She went above and beyond. I greatly appreciate her help.
Reviewed Aug. 18, 2016
The no refund almost became a problem due to the fact my company almost changed the dates and I almost lost my money. I do believe that can be a little more flexible. Other than that, a great experience.
Reviewed Aug. 18, 2016
It seems you don't have all hotels, some other website have different ones. And sometimes when I review your site may offer 1 type of room but other sites will have the upper level rooms which I prefer.
Reviewed Aug. 18, 2016
I only use BookIt when planning my vacations. I've never had any issues, problems, or unwanted surprises. Thank you for being so accurate and dependable. Five stars every time!
Reviewed Aug. 18, 2016
Jasmine ** was incredible while helping me book my vacation. She answered all of my questions and was very patient with me. I found her to be very professional and is why I went through BookIt.com.
Reviewed Aug. 18, 2016
Jackie was so helpful and thorough. What a wonderful booking experience. Thank you. I will definitely book with you again in the future!
Reviewed Aug. 18, 2016
Wonderful to deal with. Excellent customer service. Can't wait for our trip!
Reviewed Aug. 17, 2016
Website is easy to use. I like you are able to use more than one card to pay for trip. Price point is a good deal. I made an error in my BookIt and I am very unhappy that changes can't be made to flight or hotel after you pay. I spend over an 20 mins on hold waiting for a rep to answer the phone then another 15 mins for the flights department. Only to be told I couldn't make changes and would have to wait 3-10 business days for a refund. Cancel and pay again was my only option. This needs to be corrected. I would be okay with a credit and it could be applied to my new BookIt over waiting 10 business days for me to book again.
Reviewed Aug. 17, 2016
Pro: The price was fair. Airport transportation was set up round trip with no problem. Hotel stay was also good - picture perfect view. Room was clear up and restock daily. Unlimited food all day. Courtesy Tourist bus was available for shopping and touring different places. Overall great vacation. I will definitely recommend Jamaica all-inclusive vacation through BookIt.com. Con: BookIt needs a waiting lounge at the airport. We arrived at Holiday Inn after 9 am and had to wait after 3 pm to be check in. There should be early courtesy check in at least one or two hours for International tourist.
Reviewed Aug. 17, 2016
Customer service is very poor. The associate was not knowledgeable. Sales skills were lacking. I asked if there were any other options on the reservation, "I don't think so" is not an appropriate answer. Prices are good but I would not go through your services again. Thanks.

The comments we receive from our guest are very important to us, so we can see what areas we excel or need improvement. Your comments will be addressed to our contact center team to improve our service in all possible ways. We value you hope you will give us another chance. If you would like to review your booking to be sure all is correct and to your liking, please let us know and we will have a representative contact you. Thank you.
Reviewed Aug. 17, 2016
I found the right hotel and flight combo and the right pricing right on BookIt. The options were easy to navigate and the prices were very competitive. I even saved an extra $100 with a coupon I found. Overall it was a good experience and I would recommend BookIt to a friend.
Reviewed Aug. 17, 2016
Kerrion was very nice and followed up with a callback when I mentioned I needed to make sure I could move forward with booking. She was very pleasant. She provided me with all the information I requested to know. I would definitely recommend her.
Reviewed Aug. 17, 2016
Return customer, great helpful staff, easy to use website.
Reviewed Aug. 17, 2016
Mr. William ** was the agent helping me. He was very courteous and patient. He also gave me great information about where I would be staying, and he showed professionalism throughout the entire process.
Reviewed Aug. 17, 2016
Not good at all. The rep was clueless and kept giving me the wrong information. First she told me the hotel I wanted was not available. When I gave her a reference number she didn't even apologized. Then she told me the hotel I liked didn't have a pool. Is not first time I used BookIt, but this was very disappointing. I ended up booking online, myself.

Hi Maria,
Thank you for taking the time to comment. We apologize for any inconvenience you may have encountered and sad to hear that you are dissatisfied with your booking experience. We are constantly looking for ways to improve so we really value and appreciate your feedback. Your comments will be passed on to the appropriate team for review. If you feel you need further assistance, please let us know.
Reviewed Aug. 17, 2016
Booking with BookIt.com was so easy. We got a great price with options to pre-book day trips. The hotels have many photos as well as reviews, good and bad. I would for sure use BookIt again. My first experience was awesome.
Reviewed Aug. 17, 2016
What a pleasure to deal with Jeremy. He went above and beyond to help us book our trip. We used BookIt.com last year and was just as pleased. Love this site and all the friendly help you receive from all the representatives. Thank you Jeremy.
Reviewed Aug. 17, 2016
More than completely satisfied with booking agent. Very pleasant and knowledgeable. The best experience I've had in booking.
Reviewed Aug. 17, 2016
BookIt.com made it quick and easy!
Reviewed Aug. 17, 2016
I had problems with completing my transaction online and needed to contact a representative. The representative was very helpful in completing my transaction. I was trying to use my debit card in making the transaction and it kept getting denied.
Reviewed Aug. 17, 2016
My whole experience was horrible. The person helping was good explaining things to me. The fact that I was told I couldnt cancel less than 10 minutes after I booked and realized the mistake will make me very apprehensive in using your services again. To tell the customer to wait 24 hours to change the air part of the trip and be charged to do it is silly especially if the person caught the mistake immediately.

Hello Yves,
After reviewing your booking, it appears that your concerns were addressed when you contacted our office. If you find that you need further assistance, in cancelling your booking, please let us know. Thank you.
Reviewed Aug. 17, 2016
I saved money by booking online thru Bookit.com vs booking thru the hotel. Thank you.
Reviewed Aug. 17, 2016
Great customer service, it was very easy to take care of all my needs. I will definitely recommend.
Reviewed Aug. 17, 2016
Bookit.com is great! The Customer service and their prices were wonderful. The only issue I had, and it's a small issue, is my transportation to and from the airport. I booked a trip to Punta Cana and on the website it didn't give an option for airport to hotel transfers. So I called and they said that it was too early to book my transfer, but I could call back in a couple months set it up when it's available. That was cool with me, but I think that the transfer not being available at the present time and what actions to take should be on the website while you're booking. Other than that, Bookit gets my vote!!
Reviewed Aug. 17, 2016
The agent was courteous and very professional. She listened to my requests and worked toward accommodating us. These are the things booking agents should strive for, the satisfaction of the customer without being too pushy. Excellent job.
Reviewed Aug. 16, 2016
This is my 4th booking with BookIt. Every time great pricing and helpful customer service if I need it. They always try and make everything work for me.
Reviewed Aug. 16, 2016
Everything was as I expected. Very nice.
Reviewed Aug. 16, 2016
The first lady I contacted never returned my calls or messages or answered any E-Mails. I contacted a 2nd Clive and he was available & very helpful in changing to one of your different hotels. If it was not for Clive I would have Cancelled & booked with someone else.

Hi Kenneth,
We're sorry for the inconvenience and frustration that you initially experienced, but glad it all worked out in the end. We are constantly trying to improve, and this is why our guests’ feedback is so important to us. We have passed on your comments to our Management team for review. Please let us know if you need anything before your trip. Thank you for your comments.
Reviewed Aug. 15, 2016
Easy to use. Great prices. Many hotel options. I'd definitely use it again.
BookIt.com Company Information
- Company Name:
- BookIt.com
- Address:
- 14521 Panama City Beach Pkwy
- City:
- Panama City Beach
- State/Province:
- FL
- Postal Code:
- 32413
- Country:
- United States
- Website:
- www.bookit.com
