BookIt.com Reviews

I booked an all inclusive travel plan to Marina El Cid Spa and Beach Resort on 10/9/16. On 10/10/16 I called Bookit Customer Service to explain that my travel companion did not have a valid passport. I asked if I could extend the dates and not cancel the hotel and reschedule the flight for 8 weeks. I guess the word reschedule did not make a difference... I was charged for a cancellation fee of $500.23 and $25.00 for rebooking with a agent. I think this fee is grossly unfair, since I did not intend on a cancellation, only rebook the original dates so I could comply with international law and she would be ALLOWED in Mexico.

We were there for a wedding. The room was big and clean... People were very friendly. Valet was full, pool closed early in June. Over 100 degrees... I would recommend Bally's to our family and friends, but not during summer if pool hours stay the same.

I had to call in to book my trip instead of booking online and I was so glad I did. The lady who helped me (I can't remember her name) was wonderful. She really took the time to help me find the right flights for me and was very resourceful and thoughtful explaining my options. I would definitely use BookIt again just because of the customer service I received was second to none. Awesome job BookIt. Can't wait to get to Vegas. Thanks again.

We went to the Bahia Principe Luxury Don Pablo and had bugs and worms infestation on bed sheet, disgusting. The toilet was filthy. The drawers were warped and crack and we could not put out clothing away. We told the management. Truly we were so disgusted and outraged at their attitude. It appears that they put BookIt customers in the lower end rooms. However, if you book directly with the hotel, you get beautiful rooms. Please investigate this. They have a file on this. We contacted the company when we came home but they totally ignored us.

I have tried BookIt.com a couple of times and found them to be extremely unreliable bordering to an online scam. We paid BookIt.com in full. At the Hotel we were told that BookIt.com had not paid the Hotel. After numerous, costly phone calls we never got a resolution. Most calls were not answered by BookIt.com. They ruined our vacation and cost us money, grief, stress and frustration. Consumer Affairs should not endorse such a dismal company!!!

The sales rep was more worried about making $ than being accurate with the sale. She failed to tell me that I was being charged twice for pay delay for two reservations that she suggested I do to get a lower price. They never told me even if I paid the pay delay off early I wouldn't be refund the fee for each delay fee. Everything I did was about a extra charge. Will not use them again.

So far, all booking data is excellent. Will complete survey after my trip on May 12, 2017. My airlines seats selection has been done and confirmed. I'm hopeful our check-in at hotel is without hassle or problems. Looking forward to a great vacation.

Booking our resort was super easy on your site. Our only issue was that we had an American Express card we wanted to use due to a special promotion they were offering. American Express is not accepted by your company and so we lost the promotion. We would have gotten $200 cash back promo. Other than that all went great.

When I make the booking it was quoted for $1093. However after it processed it charged my card $1295. I called back after an hour of booking to question about the charges. They said they can refund it but will charge $150 for cancellation. This is my first time and I'm already so disappointed.

The BookIt agent was very helpful and took time to go over our wishes. She was polite, courteous and tried to meet our needs. The service was excellent and the agent was very pleasant. She was very patient and remained polite and caring at all times. Thank you BookIt.

Great.. easy.. very friendly and I book every year.. easy to do. I have booked with them on every trip at Christmas. I never have had a problem with any of them. The staff are friendly taking care of my needs and always willing to help with suggestions where to stay.

I was extremely satisfied with the process. I received the best deal, everything was clear and explained in simple terms. I had no problem with the site, loading or processing. I completely appreciated the availability to pay in 4 installments. I paid in full, but was appreciative of the option.

Very Helpful from beginning to end. Very understanding and patient. I got exactly what I wanted even though the flights I wanted weren't available anymore. The representative managed to get me similar or maybe even better accommodations. Thank youuuu! For the Excellent service!

I was pleased with the first trip I booked through BookIt. So much so that I booked again, however I was looking forward to using the anniversary coupon that I received for $150 off my 7 night trip. I was told I was unable to use this because I travel alone. I don't have anyone to take with me and I'm not looking to bring anyone. I believe it is unfair to not have a coupon for single travelers. I am disappointed and I will be looking for other sites in the future because of this.

Great package prices! Agents are very friendly and helpful. The insurance company they are connected with Travel Guard are great! I spoke with Darlene very informative! Anyone booking a trip should take the insurance as a peace of mind. Looking forward to our trip April 2017!

However, the convenience of being able to make payments on a trip is what a lot of sites don't offer.

I think BookIt got us the best value for an All-Inclusive vacation. We will have to see how the trip goes. There was so much information to wade through and the filters did not seem to work. It took 3 evenings of pretty intense research to find the hotel. The filters would have been a big help to narrow down the area and price range.

Booked two different hotels at fantastic prices but wish there was a way to see it in Canadian dollars?! It was very fast and easy to book these hotels! Will probably use this again for other bookings. I'm still looking for flights.

I called Customer Service a couple of weeks after noticing that there was no airline charges on my credit card and was happy that they were willing and able to honor original airfare price after my credit card payment was declined, perhaps due to an erroneously entered number, causing my reservation to be canceled. A manager rang it through again and took care of booking me again.

Nicola was an excellent sales associate. She was very patient and professional, and knowledgeable. The company is lucky to have such an employee. She should be rewarded. The prices were very reasonable in comparison with other companies. Happy with my deal.

I was confused with all those flight dates so I did a mistake while booking. I called customer service. They helped me correcting those dates in a very professional and friendly manner. I will post another review when I get back from my vacation. Thank you.

The phone number for BookIt.com was very helpful. When I called to ask questions about what I was doing and signing up for online, the customer representative answered everything in a helpful and friendly manner. Thus, I was able to complete plans for a great getaway vacation!

Booking was frustrating as we had some questions relating to the Diamond Club at the Royalton Riviera Maya. We had hoped to get answers prior to booking. We were told we needed a confirmation number before they could answer our questions.

This was a great vacation and the service provided by BookIt was great. Ended up being a better bargain than it would have been through Apple Vacation. Definitely recommend and look forward to using BookIt in the future. Punta Cana is a great place to visit.

We booked our vacation (10 of us) with "amazing Anita". She made the process fun, worked with us to make best choices. Instead of being stressful, before we knew it, everything was taken care of, and we are counting down the days until our trip to St. Lucia!

We have never had any issues with our bookings. Love Bookit.com. The app is easy to use and quick. I like the variety of hotels that are offered when choosing and hotel to stay in the The City. Villa Florence is our most favorite hotel in The City.

We have used BookIt twice and have loved our experience every time! The prices are comparable to booking direct. It's easy to compare and the website is easy to manage. I also like reading all the reviews and the amount of pictures and videos available. They are very friendly on the phone too!

Bookit is great. I would recommend it to anyone. The user interface was easy and allowed my new wife and I to select the room and hotel we wanted with ease. I will definitely use BookIt for future trips and excursions. Great service and ideal way to plan a trip.

As a loyal Southwest Airlines customer, I planned on booking through SWA Vacations, however the same trip on BookIt was almost $800 LESS. Similar flights and exact resort, room type and transportation to and from the airport. Do your homework and compare. Thanks BookIt.

I would highly recommend BookIt to all my contacts... Anita ** was amazingly helpful for 3 days due to bank spending caps on my account. She got the hotel and flights booked amidst some challenges! Thank you for getting us booked and ready for winter relief from MN in Feb!

The best price out of everyone... Spent all day comparing sites and bookit.com as always is where I book my trips! I went to Hawaii, thanks to bookit.com, for 6 nights with airfare in a 5 star hotel for 800.00 on their mystery getaway deal.

I use BookIt for all my vacation packages because they have proven to offer the best deals. Over the past 6 years have not had a problem with my bookings. I have referred many friends to use the site. The site also offers you pay delay which is great because I can take advantage of a specific deal before it expires by putting a deposit.

This was the best site ever! It made it so easy to plan a complete trip. So many discounts to choose from and transfers were included for international flights! That was a huge decision maker for me! This will be my "go-to" site every time I want to book a trip.

Jasmine was very helpful and knowledgeable on all our booking and destination questions. Along with the website which gave a very clear picture on the hotel and its creature features. We are looking forward to our first trip to Playa del Carmen.

As you all know, searching for an affordable vacation package over the Holiday Season is not only a very daunting challenge but it is close to impossible to find availability, value, and a great location. Not so, with BookIt.com. We are first timers on the site and BookIt.com made the experience seamless as we were able to find a great location (Caribbean) an incredible value, and extremely happy family members for securing our Holiday Vacation. Thank You BookIt.com.

It might be a bit premature for a review as my trip is 2 months away but my online booking experience was great. This was one of only 3 sites that weren't claiming that all Disney hotels are booked solid and they had the lowest prices by a large margin.

I was unsure about which room was the best match for us and I called the number. Genevieve offered great service and walked us through the booking process. She was able to book two different rooms for couples and request that we were near each other. She confirmed everything and was very helpful.

Wow! I cannot say enough about Leslie who helped me book a vacation that I thought I lost online when the clock struck midnight. I had so many technical issues with the online booking and she was so efficient, gracious and helpful. She stayed on the phone with me almost an hour to get the reservation I intended with airfare included. She even waited while I contacted my credit card company to allow the charge to go through. She could have just said there was not a thing she could do, but instead worked through it to achieve our goal. Plus, I truly feel she knew her stuff and could navigate any problem. I could have easily booked online with another site but know now what knowledgeable and helpful staff is at BookIt and will definitely use them again. Plus, Leslie was simply a GOOD person, you can just tell.

From the check in to the departure treatment was horrible. Upon arrival we were told the payment for the hotel room was not made yet by Bookit and that we had to wait till the payment arrived via a Bookit rep.

Great price and experience. The hotel confirmed my booking within an hour which made me feel better knowing the hotel got the info so quickly. It was also the best price I could find on the internet... I searched via google and pulled up a bunch of sites and this was the lowest.

Easy to ask questions and book. Only problem was that I an upgraded a room would have save me money on a child. Wish agent had offered! All in all, she was lovely and I will use bookit.com again. This was my first time.

Great prices and good service thanks. The lady help me with my booking. Every time when I call nice person and respectfully. Thanks BookIt. I will enjoy my vacations. I check another websites and they don't have the same prices.

I booked my trip through BookIt.com for my wife and I. I then told another couple about BookIt.com and they came on here and got the same exact vacation for $150 cheaper, I was told they were offered a discount code. Which I wasn't.

I looked at several different booking companies and BookIt was by far the easiest to plan my trip to Cancun! The fact that BookIt has a phone number that I can call if I have any questions. Am looking forward to Cancun.

"This is a verification of our receipt of your cancellation of your booking number **. Our records reveal the following: Guest Cancellation Time: 10-26-16 at 05:55 pm; Cancel Method: Online; Guest Reason: Modifying booking." Clearly this states that I was modifying the booking. Why would you still charge me $25 for cancellation? This is my first and last time using BookIt.com. I am strongly considering paying another $25 to cancel the booking all together but they will probably try to charge me $50. I would NEVER refer anyone to use your services. Buyer beware.

Always like booking thru BookIt. With PayPal we get 6 months interest free. I think the website is easy to navigate. Also to understand all charges before you book. We have used BookIt many times to many wonderful places. Love those beach destinations.

So far, I have had a very positive experience. Very helpful and accommodating staff at BookIt. I have been very pleased for the first week of booking. We had to change flights and it was extremely simple and no hassle deal. The only issue was hold time for a representative. As a whole at this time they get an A+.

I'm disappointed the service. Well, first no one speaks Spanish. Try to make a change in my package and was charged a lot of money. They did not give me choice. I not again buy a package with you and neither recommend them to anyone.

Bookit.com had some good deals, but I was having a harder time navigating the flight options for trips. I had decided to go to the Dominican Republic to a new resort that was opening there. The website did not allow me to filter the flights very well to specific airports, I could only narrow it down to DC area airports. Upon calling a representative, they were very helpful in providing me with options that matched my needs and to help me book my trip. The only questions they could not answer was if I booked using an airline miles card, if I would receive the perks or not. (E.g. If I paid with Delta American Express for a trip that had Delta, flights, would I receive the perks such as priority boarding and free bags.) Otherwise everything was great!

Highly doubt I would use BookIt again. We were a group of 4 couples, went to book at the same time, and NONE OF US got the same air fare. 3 of us had to call and use call center because we would select flights on the web, hit continue, and everything would change... And even then, while on the phone, we all got different fares on the same flights and packages. Were told fares change by the minute, which is not true. I book travel for my family all the time, daily sometimes it fluctuates, by the minute no way. After this experience, I highly doubt I would tell anyone to use a site that can within 5 minutes of booking one, another can cost 250.00 more! Very dissatisfied customer.

We've booked four trips through BookIt since we heard about it 4 yrs ago... never had a problem with reservations or accommodations. When we needed to call customer service, we spoke to an actual human quickly without a million prompts. Their prices are some of the lowest you'll find. It's now our "go to" site when planning our vacations.

I was online looking for a nice, inexpensive vacation for December and BookIt.com popped up and I booked with them and didn't have any problems. They sent confirmation the next day. I was pleased with them.

I was very pleased with my experience with BookIt.com. We were going to book online but had a few questions before we booked so we called. Our travel agent, Jason, was knowledgeable and helpful. He did not try to pressure or swindle us out of extra money and even found us better flights than the ones we were originally going to take. Overall we were very happy with the help we received and can't wait to take our vacation to Mexico!

I wanted to leave on a Friday to Cabo San Lucas Mexico with other booking companies. They denied me by saying there were no flights available. But with BookIt I had no problems booking on a Friday. Thank you so much!

Found the exact same room, dates, add-ons (insurance and airport transfers) for LESS on their website and 1 other website and they REFUSE to price match their own site. Not changing my reservation in any way and is EXACTLY the same. They state the price match is considered a change to the reservation therefore subject to change fees. That is YOUR INTERNAL PROBLEM, not a change to my reservation. Get real. You just don't want to honor YOUR own policy. I sent PROOF with several screen shots of the lower price and BOOKIT refuses to acknowledge the PROOF. State it cost more even though I can log onto site right now and book for less than booked yesterday and YOUR CUSTOMER SERVICE PEOPLE lied to me right over the phone. I HAVE PROOF!!!!

I love using Bookit when planning my trips. Everything you need is right on their website. They always offer great deals and discounted offers by email. Unlike other travel sites, Bookit offers pay delay. Which it breaks down your payments for trips. Bookit will always get a thumbs up from me.

I thought the booking was very easy. The price was much cheaper than other sites. There was enough information to make a decision. Great website, easy to follow in order to book. Now, hoping the experience with the hotel, airfare and transportation to the hotel is just as easy to follow.

Tried booking for the first time with this website and went through all the steps. When I paid and got the cancellation, I noticed it was booked under the wrong hotel. The webpage had made an error in loading and I was stuck paying a $50 cancellation and processing fee. I am highly disappointed and will never use this website again and suggest you don't either. Customer did absolutely nothing to make it right and I was robbed when trying to book a hotel for my wedding night.

On booking a hotel in Cancun online, I for some reason was unsuccessful in linking a rental car. I spoke with Traci ** at BookIt.com, who not only successfully linked the car rental, but further inquired about my flight details and was able to credit me a substantive discount in consideration. Thanks!!!

Booked my first trip using BookIt.com this week. Did it online and it was very easy. I was a little nervous after reading some reviews. I read all the small print and everything went as planned. When I checked out, the total was $20 more than quoted, but that is because I chose the pay plan which is $5 for each of the 4 payments in the plan. Received my booking confirmation from the hotel today. All looks good!

We used BookIt to reserve our airfare and resort stay at the new Secrets Resort in Cap Cana. Overall we saved over $1300 off of booking directly through the resort and almost $700 off of some of the other booking sites. It was easy, fast and we even got to choose our flights and seats! We also purchased transfers from the airport to the hotel for much less than some of the other sites. We will be using them again for future bookings. We don't travel until February of 2017, so we'll see how smooth things are when we check in!

So far booking a vacation through BookIt has been a breeze. They are cheaper than the other sites and even a travel agent. Hopefully there won't be any problems with the trip but we'll see.

I booked trip to Las Vegas early this morning with a representative named Jason. He was very enjoyable and very courteous. He was very helpful and made the experience very nice and stress free. I really enjoyed working with him. He is an asset to your organization. Great experience!!!

I would never use you guys service again and I am telling all of my family members not to use you guys again as well. I booked a trip on August 2/2016 and paid in full, and you guys call me yesterday less than 48 when it was time for me to depart on my flight and tell me that you guys made a glitch and I can't stay at the hotel that I booked. I spoke with someone on September 6/2016 and she told me about the glitch that you guys made. We were on the phone for 2 1/2 hours. She even called me back and she told me that you guys had to honor that because it was a month since I've booked the reservation and now today you guys tell me that my reservation was canceled.

I received a call from Bookit and was offered a refund for the cancellation fee. This gesture was greatly appreciated.

I was looking online for tickets to fly Tony ** then I'll call booking.com and they gave me the best price I could get. Thank you to all of you. How to add very friendly and Professional Service. Thanks again.

I specifically told the reservationist that I wanted to make sure my booking for 3 rooms/flights for 5 for Mexico package at Villa Del Palmar was the "all inclusive" option. She confirmed and at the price quoted. Your confirmation email is very deceptive and unclear. It reads "Villa Del Palmar Los Cabos with Optional All -Inclusive", so I assumed again that is what I had booked. Then, when I told more friends to come and book it thru you, they told me the all inclusive was $250 more... Which caused me to call today and in fact, new person on phone confirmed I DID NOT have "all inclusive" option!

I was surprised to reach a live agent at 10 pm PDT & really happy working with Leslie - a super efficient professional - who quickly accommodated our dates at the Posada at a price I was unable to achieve online. I look forward to future booking with BookIt.

After a full two weeks, your company has taken my money but offered nothing more than a BookIt confirmation code. We have received a runaround from every phone call and although the staff has been helpful, they end every single (I mean it) every single call with "Well, just try again in a few days." Follow-up is vague, and even a couple managers have been involved.

I don't know her name but her extension number is #**. OMG she was sooo helpful and nice. I know I must've been so annoying but she helped me pick the right hotel. She was awesome and from now on I would be calling her to help me book my trips =). Thank you.

I was having problems with finalizing my trip online - flights I selected kept changing when I hit pay now. Decided to call and the service was excellent. The agent got me the exact flight I wanted and took care of everything. The dream vacation is now booked and will be happening!! Thank you BookIt!!

Lots going on in the website. When I finally got to the end of the payment option I got an error and had to call a number to complete my transaction. I forgot to put the code for $100 off. Called and they said I would have to cancel and redo transaction. And it may or not be same charge now. I asked if I could get a voucher to use at the hotel they said no. So I just got frustrated and said leave it as is. Not good business when someone is spending $2,400.

Booking with another couple has never been a problem. Understanding that with flying from different airports separate reservations needed to be made. To ensure dates/hotels etc lined up one of us booked on the live site while the other spoke to an agent directly. (Minutes apart) The other couple were not giving a confirmation but their credit card was charged. The agent explained there was a "system update" and they would call them back once everything went through.

This resort is a wonderful place to stay. The personnel is so friendly!! Everything is so clean and professional. I would highly recommend this resort. We will be coming back next year!! Bookit is highly recommend!! All the information is clear and accurate! Thank you for a wonderful vacation and 20 year anniversary!!

Well let be a fair minded with positive feedback... anyhow this was my first time doing business with your efficient web site. I have had a pleasant experience with the whole process. I will be looking towards more bookings hopefully sometime in the near future... signed another happy client.

Chad extension ** is the only person in a month that really put effort into saving me every last penny. A lot of these people seem not to care but Chad really made the difference in my family trip.

Booking with BookIt! BEST SAVINGS. Was looking for a hotel and got the best deal. Also they have payment plans too if you book far enough in advance. I recommended to all my friends!

BookIt was able to get my sister and I (we live in different states) flights that would have us arriving as close together as possible, and still gave us a great deal. I am so excited about my vacation.

BookIt is a great website. Always the cheapest & always gives additional credits & perks. I have been using this website for years & will continue to book my trips via this site. Thank you for your customer service BookIt!

Easy. Fast. Understandable. Great customer service from the representatives. Prices were fair and better than most. We will book all of our future vacations using BookIt.com. I was offered services that I did not even think about as I was making my reservations!! Great job BookIt!

On 11-3-2016, I attempted to book our 25th Anniversary vacation with Anita. After two failed attempts, she assured me that neither of the transactions had been processed due to error codes. We agreed that I would call my bank first thing on 11-4-2016. To my surprise a transaction for the flights had been processed. I called BookIt right away. An agent said that apparently the issue was with my credit card but that the flights HAD BEEN BOOKED!! I proceeded to complete my vacation package and was told that I would not be receiving the $75 discount that I was previously receiving due to it being offered only on Monday and it was now Tuesday.

BookIt falsely advertised a price for a hotel. Then after I booked thinking I was getting a great deal, I received a confirmation for a wildly more expensive rate. I immediately called to cancel the reservation. They told me that I would be charged the full rate, and then ANOTHER $35 on top! Just for the "pleasure" of canceling even though I would still be charged for the room. Literally the worst customer service I've ever received in my entire life. I will never even for a second think about using BookIt ever again.

While trying to decide what to do for my 37th birthday/2nd anniversary. I came across BookIt.com. I was very happy with the selection of hotels and packages they offer. I was thrilled to find out they offer pay delay. You cannot go wrong with this site. They have vacations and packages for all budgets. :)

I failed to include a coupon code in my 1st of 2 online bookings and immediately called customer support. It took about 35 minutes on hold but that was the only difficulty in the entire process (which I can understand but would hope that in the future the wait time would be within 10-15 minutes). The agent who assisted me, Shytira, was extremely helpful, knowledgeable and courteous. She helped me with both of my bookings and based upon my experience with her I will recommend others to try Bookit.

It was so easy to book. It was $600.00 cheaper at same All-Inclusive Resort and I was able to a better airline with better times and on top I got a $150.00 coupon which made it even better! Thank you.

We stayed at chic In punta cana. Great place, great people. Raul at the diamond lounge was always willing to give a hand with anything you needed. Was a great experience. And a great trip. Food was also great. A lot of variety to choose from.

Your service was fine. And you offered a better price than the one I had booked. So to save, I booked with you cause I thought you offered same 4 people plus kitchen. Only after realizing there was a 25 dollar fee to cancel, did I realize the other reservation had two Queens and pullout. Which is what I needed. Yours said 4 adults but did not say there was one queen in bedroom not 2. If you did not specifically say how many beds were in this unit, then I would ask you to cancel my reservation without charging.

Bookit made it very easy for me to find awesome deals in various parts of the world. My husband and I were wanting to go on a trip on a budget and this site made it super easy to do that! Would definitely continue to use them and recommend them to our friends and family!!!

Hurricane Matthew was imminent and we rescheduled our trip to the soonest availability at the Jamaican resort. Change fees for airlines and hotel were waived for others who called Friday morning. We called Thursday night and had $600+ in fees charged plus we were charged a BookIt fee for calling about this and making the change. I was suppose to get a call about our request to waive these fees and I have not heard from BookIt. They said response would be within 24 hrs. but still nothing. I am hoping that BookIt will be fair about this in that if fees are waived for one due to the hurricane, they should be waived for all.

I will never use BookIt.com again. Classic bait-and-switch technique which unfortunately is chasing me and my business as a customer away. I am trying to arrange an all-inclusive trip (meals, flight, hotel) to Cancun area and not only is the price not the same as advertised. I haven't gotten everything included AND the flight keeps changing. Don't use BookIt people.

I booked a vacation for July 2017 for six nights. I learned I need to be back home earlier than planned. I contacted Bookit.com to modify my reservation by one night. I was told it would cost me over $2,000 to do this. After speaking with an unhelpful LaToya, who thought this was completely reasonable, I spoke to a supervisor, Peter, yet all he did was read Bookit's absolutely absurd policies. At that point, I chose to cancel the reservation, since I did purchase the Travel Guard Insurance. This "insurance," I learned does not cover cancellations and I would not be refunded what I have paid for this vacation. I will end up owing Bookit money if I cancel. I rue the day I chose to book through this company. Never again. Do not do business with this company.

Anita was the best ever! She explained everything in great detail. By doing this I feel safe to be traveling out of the country for the first time. Thanks again and I will tell anyone wondering who to book a trip with to use BookIt.com!

This is the first time I have used BookIt and I loved it! They were very friendly and very helpful. Doug took the time to find the best and most economical flight for us and provided us suggestions on where to stay. He was also knowledgeable about the places we were looking at.

I called BookIt, I was not completely sure of where I wanted to stay. My agent Tamara was extremely patient, knowledgeable and very exciting to work with. She took her time and made sure she answered my questions, and got me the trip and price I wanted. I would recommend this site to anyone!!!

Well, just booked my hotel rooms through BookIt and it was easy. I got a good price on the hotels, good information was provided on the website. I'm hopeful that the hotels are as good as they are rated. I expect they will be.

The booking of our room was very easy. We had a special request for the resort regarding handicap assistance. Avia ** was great. She called the resort and spoke to them about our needs and got some great results. She has offered to follow through when we get closer to the time of our stay. They are very helpful and the prices are great!

My BookIt agent Shauna is the bomb. She has been answering my million questions and phone call trying to make my celebrate come to light. Love her. A true customer service personnel.

First time using BookIt for an international trip. Reservation and payment was easy. Arranged transportation was visible, waiting and efficient. No problem at hotel check-in. Was greeted shortly thereafter by BookIt representative stationed at the resort.

I was having troubles with online payment. I have submitted my CC payment info several times and always got the message that something went wrong. I was able finally to pay for my trip after I signed up for new account with Bookit. Other than that everything was ok. Price is good but I don't like to pay upfront. Cancellation policy is not the greatest.

We are so pleased with our experience, booking our first vacation together - our honeymoon!! The quality and affordability is second to no other travel agency. We got incredible deals on an all inclusive resort, round-trip flights, and a rental car. Beyond the everyday incredible discounts that BookIt offers, we even got emailed a $70 off coupon to use! We will definitely book our next stay through BookIt.

My BookIt customer representative was fantastic! I was having trouble getting my transaction to go through, and they called me right away and walked me through it over the phone. Not only that, but he put a nice note in our reservation asking our hotel to give us some special treatment! I'll be using BookIt again for my next reservation 100%.

Steven ** was my BookIt.com agent. It took me a week and a half to book my trip to Mexico. I needed all the information for the other parties going and Steven was great accommodating me. He gave me his extension and we were in touch the entire time. He made planning my vacation easy and stress-free. I enjoy planning all my vacations through BookIt.com and will continue to do so.

I Check Different Places Like Orbitz, Cheaptickets and Expedia and You was the Only One that have Better Price. All the Info in your Page was Perfect. Thank You Very Much and I promise I going to Recommend you To all my Friends. I Noticed that you don`t offer transportation round trip from the airport to hotel. Why? Before yes, not anymore?

Tried to book - got an oops message - called me 3 hours later. After 1 hour of crap they said the fraud team would not allow? I have booked many time thru book it but I think this is the last. Tried to book this am 9/26/16 - finally got it accomplished but was at first told no by the fraud team. Oh by the way it also cost me an extra 90.00 dollars for the fraud team to say no. I think they did it on purpose to get the extra money. There was a lot more crap in this story but I am really distraught with the crappy service from you.

I booked travel for my family of 4 (2 adults 2 kids). I called back immediate after my booking ID was issued w/ questions & to confirm. Hold times are ridiculous & call transferred several times. Representative was rude & unhelpful. Just kept saying "Check the terms & conditions at the bottom of your reservation".

Booked smoking hotel room. Called front office of hotel, no satisfaction. Called BookIt, no help either. The room was already paid for, no refund. BookIt explained that there was nothing they could do about it. Why bother making requests?

It was very easy to book but I find it odd that an email confirmation was not sent to me with booking number and also the additional amenities offered by Bookit.

Was very impressed with the customer service I received when booking our all inclusive trip to Sunscape Bavaro Beach – all inclusive in Punta Cana. Our rep was very friendly and professional and a wealth of knowledge and information. Job well done!!!

This will be our 4th vacation using BookIt.com. We have had zero issues using this online service. I find it very convenient to use their online services. Everything is at your fingertips and you don't have to spend time on hold to talk to someone in person.

I had an over good experience with this booking. My only complaint would be that the original price advertised increased at conclusion of the booking. The final price was considerably lower than any other booking site. It was one of the lowest that I have ever booked at this same property. I wish all sites would advertise the true cost as opposed to the typical 20% difference at final booking. I would recommend this site and advise that the final price would likely reflect a 15 - 20% final price. I am satisfied with this site and will use it again.

My experience was very good! I had a nice young man named Drew that was GREAT! He helped me in every way and answered all my questions. Very patient - it took a couple of hours to book my whole family so BookIt is an awesome deal!!

Anita, the rep I had the pleasure of working with went above and beyond to make sure that I received absolutely the very best service from take off to our stay at the resort and return home. She covered all bases and confirmed everything via email while we were still on the telephone. I highly recommend BookIt.

It was very easy to reserve our all inclusive vacation that included flight, hotel, and rental car through BookIt.com to Punta Cana, Dominican Republic. I love the deferred payment plan as well. Prices are great! Can't wait to enjoy our vacation!

Never did find where I got my 75-150 off. My price stayed the same throughout the entire process. Maybe it comes as a prepaid Visa gift card or something like that.

Because my grandfather used his debit card for me, I was punished. They change the hotel reservation to his name after we got that cleared. Bookit cancelled my flight reservation right before I got on the plane. I've tried calling them and gotten no answer because they were closed.

I was having a hard time finding a decent flight to Jamaica with a nice hotel. After trying to book my travel for two days by myself I called Bookit and the rep stayed on the phone with me until I was happy with the selection. I would use them again.

The representative was knowledgeable, courteous, and helpful. The package deal was a very good offer. I am looking forward to the trip and hope it goes as well as it has so far in dealing with BookIt. One of the nice features is that the two of us traveling wanted to each pay our half with our own credit cards (we both get airline miles that way) and BookIt accommodated us with that option. Thank you.

I had Ann **. She was phenomenal! My booking was complicated but she stayed patient followed up with me and everything. Even though I was frustrated Ann's determination kept me in a good mood and we got my booking done.

The food was terrible! It was cold and it was so obvious that they used the leftovers from lunch to give us for dinner. The morning we were preparing to leave we had to request for extended check out because someone in my party had food poisoning. The entertainment was extremely boring. The rooms were nice and fairly mature. Won't be going back to this resort.

Bookit.com has for me been a trusted source for vacation bookings. I love the payment options! Their customer service is also on top of any questions I have had when calling. Just booked my 4th trip with them!

Good service. I have to say BookIt was very easy to work with. They had fair prices and we had no issues. We actually booked our next trip with BookIt the day after we got back.

This is my 2nd booking experience with BookIt.com. The first trip reservations went better than I expected. The service that I received from BookIt.com was exceptional. There was absolutely nothing that went wrong. Now and in the future, I do plan to use BookIt.com for any travel that I plan to do.

I cancelled my trip two months in advance due to my significant other's life-threatening illness. BookIt kept two nights' stay as payment for cancelling my room and refuses to refund even one cent of my airplane ticket. This was to have been the trip of my lifetime, and now it will create quite the hardship to try to pay a thousand dollars for a trip I could not take, despite giving them two months' notice to cancel, and also having to pay for my loved one's illness. I am very disappointed. BookIt is not senior friendly.

Had a little difficulty changing the dates online but the representative at BookIt was very helpful for a charge of $25.00. All changes were successful and we will be off again on vacation. Second year using BookIt.

For the very first time, I navigated through BookIt.com; it was quite easy and simple. It gives you options on your payments plan. If you are someone who has other bills to take care of around the same time you book your trip; BookIt.com is the ultimate website to visit. It gives you leisure and breaks in between your payments.

We booked a vacation with BookIt.com. A short time later BookIt advertised the exact vacation with the same flights, but cheaper. BookIt would not honor the new price or even give us an upgrade in our hotel room. We have booked many vacations through BookIt.com and it's sad that they did not want to honor their cheaper price.

I use nothing but BookIt for over 10 years. All my vacations have been wonderful. You cannot depend on what others say as every place visited had something for us.

The agent who took my information had no knowledge about the place we were going to and she took 30 mins and needed to call the resort to confirm that it was all inclusive and refused to let me speak to the manager about her mistake and did even get the names right. This is the first time I was disappointed.

My first time using Bookit. Booked 3 months in advanced & was charged right away but when I got to the hotel they did not have my reservation. They called BookIt & was told they had no reservation under my name. I had to look through my cc statement & email to show my reservation. It took a 2nd call to Bookit for them to finally find it.

So far planning trip has been very easy. Look at plans and spots. Saw pictures of hotels. Set up flights. Now to see if trip will be as easy as planning and securing it. Later review to come. Thank you BookIt.

Booked our vacation and realized we had made an error. We spoke to a very helpful/pleasant woman named Christina who went above and beyond for us. She is very attentive. Has a demeanor and attitude that reflects extremely well on BookIt.com. I hope they realize the great asset on their staff.

I hate that BookIt charges for changes, even when it is not your fault.

I could not find a way to review the detailed breakdown of the additional taxes and fees. This is less transparency than I want to see in a website. I reserved two rooms but they were combined into one charge making it hard to know how much to request the 3rd person to reimburse us.

My experience was great, you had the best overall prices and booking was easy!

Lorone is very helpful and very nice. He made me no nervousness about booking all of my itinerary and very organize.

The agent that assisted me (Jeremy **) was very professional, helpful and accommodating while assisting multiple people in different locations trying to book a quick trip. Great overall experience and I'll definitely use BookIt.com again in the future for my travel needs. I'm a happy and satisfied new customer!!

Josh was so great to work with. Really helped in answering all questions. If he didn't know the answer he made every effort to find it. Made making this reservation stress free. Thanks so much!!!

My morning started off really bad. Went to check up on our reservation and it had been canceled due to my bank sending me over a new debit card with chip reader and canceling my old debit card. Funds were to be taken out Sept. 14th, but due to change of cards it was denied. (This was our last payment of $400.00, for trip to be paid off.) Called BookIt, and they said it was policy, and I would have to rebook at today's pricing. (We are flying out in 3 days.) I called on Sept. 16th when I noticed funds were not taken out of account. The young lady I spoke to finally called hotel directly. Got us rebooked for what the last payment was for (which was $400.00). Very grateful she handled my situation and I didn't lose $1200.00.

I have to admit I was kind of skeptical with booking through this site but I called customer service and I got Doug ** who went above and beyond with his customer service. Doug did an excellent good with booking my birthday celebration and made sure all my questions and concerns were answered. On another note I didn't like the fact two Hilton properties were available to book but really wasn't available which was kind of frustrating. I wish your site was more up to date but Doug found me a great resort and I'll be sure to let you know how my experience went... Thanks Doug!!

Our booking agent was amazing. She was professional, charming and understanding. She gave me personalized care. She truly know how to give 100% customer service. Thank you so much.

When I discovered I had forgotten to add my discount code, I called to ask if BookIt would credit this to my trip. The agent made the inquiry and rebooked the trip with the discount code making my trip to Cancun 1X100 times better. I appreciate this accommodation and have enjoyed a previous trip to Cancun using Bookit.com.

David was awesome, very helpful, took time to make sure we got exactly what we wanted and we are going to book with him again!

We were ignored with our requests for change then cancellation after noticing the dates of travel wasn't correct, this was just minutes after reservation. We made several calls, discussed with several reps and got stuck with it. It will be a cold day in hell before we use BookIt again.

My sister and I had the worst experienced ever. We decided to call and book with an agent. Got Albony and she did the booking for us and it all went wrong from there. She tried numerous times to charge the credit cards and all credit cards got block. She then got email from loss prevention to call and reconfirmed the booking. After talking to 2 agents and a supervisor they all stated the booking is confirmed. A few hours later we call back to double check and the agent state that the reservations are cancel. After two days of calling back and forth from the airline and the agency nothing is resolved. We ended up double booked and have to call our credit card company to stop the charges. Never going to book through BookIt ever again!!! All the agents are inexperience and give us the runaround.

Drew was extremely helpful and went beyond what he needed to do to book our trip. Will definitely be using BookIt in the future for other trips. I had other questions about my trip a few days after booking and they were also handled well. Thanks for the smooth process.

I don't know how you book apartments for this person and rate them with 5 stars! I book this apartment for six people but I will never use this website again. When we arrived to the apartments they took forever. In addition we had to pay 35.00 x 2 hidden fees that were not mentioned. We get to the apartment no one helped with the baggage, although I saw the bell-hop help others. During our stay this service was never given to us. To continue we left our luggage in the apartment and took a quick look at the rooms. Went to the grocery store to pick up some items needed and perishables. When we opened the refrigerator there were so many cockroaches inside the fridge. Incredible. Well of course the fridge did not work. I had to take our perishable to the lobby's refrigerator which the receptionist was nice enough to offer, so they would not go to waste.

The phone kept cutting off each time I was put on hold. The representative called me back the first it happened. The 2nd time, I did not get a call back.

The pricing was good... but customer service is awful. No one knows anything. They read off the website. I can do THAT and no one speaks English... and very frustrating.

Bienville House was the best. Great hospitality, friendly staff, the morning breakfast husband and wife team extremely cordial. The comfy beds made it a plus. Close to everything all within walking distance. Thanks for making my birthday trip unforgettable!!!

This site was easy to use, and all the links were very informative. BookIt had more pictures than the hotel website! And the payment plan was very clear. I appreciated all the confirmation emails too. I have already told friends about this site!