BookIt.com Reviews

Found just what we were looking for. Had help from Shadrach at the call center and he worked out all the fine tuning details! Can't wait for our trip!!

Petty discrepancy in the price that I see on the site and what I actually pay. Not nice!!

Very nice! Got me a great deal!

It was easy to use with the best price and even offered a layaway plan.

I was super surprised at how low the prices are on this site. I just booked 3 nights at the Mandalay Bay for the same price as a lower priced hotel and this is a much nicer hotel. I'm very pleased with this site.

BookIt found reservations fast and best prices!!!

This is the second time I have used BookIt.com and am pleased with the booking process.

This is the second time I have booked through BookIt.com and so far I have save money and it has worked out good.

I loved everything about the hotel except for only 1 thing. They need a hot tub haha. Other than that everything is perfect.

My original reservation were cancelled and I wasn't informed until it was too late. I has to settle for a hotel that I did not want.

Just booked a short flight and hotel with BookIt. It was easy and there were no surprises. The return documentation included locator numbers for both the airline and hotel. After trying many other booking services, this was the best. We will continue to use it in the future.

I read thru several online booking companies and decided to use BookIt. AFTER completing my online reservation they hit you with a note saying your RESORT FEES are NOT included after misleading you into thinking everything is included. Then they charge you $25 to cancel even 5 mins after booking. Several other online give you a free 24hr cancellation fee. I DO NOT recommend using this service. It was cheaper to book direct thru the hotel.

Very pleased with my experience booking my room. Found way better deals on this site than any other. Will definitely recommend friends to use this site for their next booking. Thank you BookIt.com.

My wife and I love to book our trips with BookIt. It makes it easy to do and faster. We always find Great deals. I would like to become a member of BookIt.

Easy to navigate. Booking was simple. Prices are great.

WONDERFUL RATE for last minute, BEAUTIFUL room. I will DEFINITELY use BookIt.com again!!!

Online booking was easy, but we ran into an issue and had to call BookIt. Customer Service was nice, kind, and very helpful. Our trip was booked over the phone.

I used Bookit for the first time 2 weeks ago. The hidden fee was not very clear til it was purchased. The price was ok but not as good as Expedia.com. Ok, I still paid but Bookit gives a guarantee. I've sent in the info required of me but no response. So gotta say not impressed so far. However my trip is next week. Maybe they will pull it out and change my attitude, then again maybe not. We will see...

Was nice and easy booking.

I'm pleased with the service tom has provided. He is patient, knowledgeable and most of all kind. Tom has become my go to person when using bookit.

I always love using BookIt. Great deals and easy to navigate.

Did a lot of comparing and BookIt had by far the best prices for vacation packages. Site was simple and many options to book just what I wanted. Thank you BookIt. Surprising my hubby with a Vegas weekend for his 50th birthday!!!

It was easy and fast.

Perfect and easy. First time I will recommend.

Was very satisfied with the ease of booking my vacation package and the price was nice too!

I booked the wrong dates and I wanted to modify it but I was on hold for long time. I will make another review after our visit.

Awesome, easy to navigate.

Nice pricing and easy way to find a flight as well.

The original price I chose & wanted of course disappeared when I first tried to book & would only let me do so by calling in. That would have voided my ebate & probably not let me use my PayPal to pay. In a matter of moments the price for the same room & time rose $100. The site also kept telling me I didn't have enough information for my search once I initiated my ebate. I had to click all over the screen just to get it to search for the hotel & flight and there wasn't any other info to input.

I accidentally booked the wrong hotel. When I clicked on "Modify" to change, it says to call the 877 number which charges you $25 per person to change. Not cool!

Easy website to find and sort hotel and motels.

BookIt.com provided the most competitive rate for the hotel desired.

It was awesome and fast! I told them what I wanted. They found me the lowest rate and booked it for me! The whole process took less than 5 minutes.

Very respectful and patient.

Booking my vacation through Bookit.com is easy as well as affordable. Where I don't have to dish out the entire sum of my vacation upfront. Thanks.

It took a total of 5 and a half hours to book my vacation and I'm still nervous that everything is not right. Booked once online, ran into trouble due to my bank (not your fault) then took about hour for anyone to return my call. Then had to go through whole process of booking again on phone, took forever, then fraud alert on your end not my bank, then had to wait another hour and half to get phone call back after you fixed it. Then had to go through booking again. Booked wrongly for 2 cars not 1 on top of other issues.

Great deals and service.

Little confusion while booking, but after a close look everything was smooth. I hope to have a blast.

BookIt offer you the best prices and the best hotels. If you have questions they answer fast and they explain everything. The website is very clear and easy to find and book a hotel.

So helpful and patient!!! Great phone service.

I was unable to finish my booking online and needed to call and speak with representative. He was great. Walked me through the whole process. He knew exactly what I needed. Great experience!

I was in a bind to find a Hotel to stay in August 2016 for my best friend wedding. I visited the "Book It site" and saw the best Hotel price and eventually spoke with one of their phone representative who help me to book at a close by hotel to the wedding venture for a reasonable price. I am so happy to have all my arrangement done.

Very easy to find things I was looking for.

Every time we book with you guys, you are always helpful and pleasant. Thanks you so much for making it easy to BOOKIT!

Agent was VERY helpful unlike the first contact that did not return my calls... We are looking forward to our family Thanksgiving destination getaway!!!

It was really easy to book and the pay later option was super convenient.

Online service was great! Website was user friendly!

Your site has great prices, fast service. I will use again in the future.

It was my first time booking a vacation on my own, and BookIt made it very easy. I read plenty of reviews and felt well informed. Looking forward to my trip!

I shopped with BookIt for the first time. Shopping with BookIt was a great experience and I'm very happy with my vacation plans.

Easy to use and navigate site - found what I needed very quickly.

I have been using BookIt to book my vacations for about 4 years now. Simple and very easy to use.

Love! Simply because of PayPal.

They let you pay for your vacation in flexible payments which is good for a person on a budget.

I would like to receive the booking confirmation. I don't have received anything at the moment.

The site was easy to use and I look forward to staying at the hotel.

Fast and easy.

Would recommend this travel site! Very good pricing.

Customer service was excellent.

Great Service. I contacted customer service as my flights had been booked but my hotel hadn't because of a credit card limit. The agent helped me out with this quickly and booked my trip for me.

I felt I was treated respectfully and efficiently.

It was a breeze to schedule my Punta Cana vacay with BookIt.com, and it was also the cheapest, even more economical than Southwest! And that was including the baggage fees! Use BookIt.com for the lowest rates!

I found my experience with Bookit.com to be easy, informative, and expedient. Would definitely use it again.

It's very easy to make a booking through BookIt.com. I would just recommend the option to save the credit card information.

Everything went smoothly.

I just booked another trip through BookIt. We have used BookIt many times for trips both small and large. They have always been wonderful - down to the last detail - and when a problem did arise, they were there to assist. Can't say enough good thing.

Been patient & good standing service customer.

I didn't have trouble. Great prices.

Very friendly who helped me on the phone. Stayed on phone to let me verify everything after booking it. I felt very comfortable and secure booking this trip with Bookit.com! I will do it again. Lowest price online.

Fast and easy!

I liked it. So easy. Thank you.

I accidentally clicked the wrong resort and didn't notice it until I got my booking email. The phone rep was awesome at having everything switched over to the correct hotel as well as making sure my excursions and transportation was switched as well. I usually go through another carrier for my vacation booking. NEVER AGAIN. BOOKIT is my new travel agent!

This was the best experience ever in booking a trip. Rep. Vallery was awesome.

Excellent website, user friendly, great prices.

I had book a trip on 05/15/16 for a summer vacation for my family. The customer man was very polite. After taking my card info, he had typed in the wrong dates & that is when trouble started. He transferred me a dept., to get it straight. It was a nightmare.

My experience with bookit.com was good! No complaints, good prices for what you'll get.

Everything was good.

Bookit.com was easy and very user friendly.

We just needed to book a hotel for one night in Puerto Vallarta and were looking for a good deal on a great hotel! BookIt.com made it fast and easy! I will definitely recommend your site to others!

Booking a Caribbean trip on BookIt is like no other site. It's simple and to the point. I've gone on other sites, such as Cheap Caribbean and Expedia, and it's just not as easy to book, not to mention better priced! I really don't know why I look on other sites because I always go back to BookIt.

Needed room unexpectedly after missing flight. Was able to quickly find and book room.

Service was fine as far as completing my booking however the individual need to be more clear with his English pronunciations.

BookIt had the best prices of anybody.

Great service and rate for the hotel.

Friendly and helpful agents. I have had only great experiences with BookIt.com and would recommend them highly for travel arrangements.

Very good rates and easy application. The test of implementation/accuracy remains. Thanks.

I've used BookIt in the past and I absolutely love it gives you many options to choose from when it comes to flights and hotels. What I liked the most this time around was that I was able to pick my seat for my flight.

My booking was a breeze with the customer service rep. She was very helpful and extremely patient in going over every single option and answering my millions of questions, as I tend to be very indecisive. My experience couldn't have been more pleasant. I am happy and looking forward to my vacation this summer!

I just booked a vacation this past Sunday (5/15/16) and it was a very easy experience. The options were very precise and I felt very comfortable and at ease booking it.

I've been booking hotels with BookIt.com for a long time. I am very pleased with the great deals that pop up on quality hotels. Haven't used any other site in a long time. Will continue to use BookIt as long as the deals are better than other sites. Very satisfied with BookIt hotel reservations.

Very user-friendly website and app. PayDelay option is great when you are spending thousands of dollars.

Was very pleased with the website and options provided. Customer service representative were very helpful and polite. Would definitely recommend and use them again.

I had a great experience trying to fix my booking. Austin was absolutely amazing and so helpful and did anything to help me and make me satisfied. Everything worked out perfectly.

My first trip to Las Vegas. Off the back I was impressed how easy and accurate this booking was. I'm my 50's and I wanted to see good rooms for my child'hood' friends. Their top choices were dead on. I chose the third hotel, not 3rd page 13th. Thanks a much better experience.

I am very tough on what I believe is excellent, topnotch, classy and friendly service is most important in connecting with someone who will be a repeat client or a mere transaction. I absolutely loved Simone! She was so pleasant and I will be certain that any future travel will be with BookIt and I will always ask for Simone. She was above excellent. Thanks you.

When I went to "Bookit" the price after services fees and taxes and everything was 555.05 and after I check out it jumped up to 572.** which is a little frustrating. Don't list it as 555.05 if it's not. I would have paid the 572 but now I feel like I've been cheated.

Had a very nice experience. Everyone was very helpful. Have already book again for December.

Easy to navigate and understand.

I found the best deal for my hotel reservation through Bookit. I would've given it 5 stars but the only bad thing about it is that my daughter is trying to reserve her hotel stay and because she is going with her daughter, she can't use any of the coupon codes because the coupon codes are only used for reservations with 2 adults. Seems unfair if she is paying for 2 guests.

Very good service.

The site very easy to understand, extremely user friendly. I've already recommended to friends and family. I'm a first time user. Another good thing there's many choices for room accommodations. You're bound to find what you're looking for. Very pleased.

Doug, our agent was extremely patient and got us a better deal by finding an earlier direct flight Puerto Vallarta. He finalized our flight and hotel details, transportation and insurance. Great guy to deal with! Thanks Doug.

It was a very good experience. Easy, fast, and Bookit was just what I was looking for in something that I can book and pay for over a period of time. Will be booking through Bookit again.

The CSR was really nice and repeated everything back which was very good. He was on point with his knowledge.

The entire experience was easy. The only thing I did not like was the "kind of" hidden $95 cleaning fee. Had to read everything to find that little gem. The rental was still worth it but, "hiding" the fee was beneath the BOOKIT level and it cheapened the experience. When I read it, I had an AH-HA moment. I hope the rental is as good as it looks.

Mystery hotel concept is nice.

Very helpful and friendly.

It was very easy to book. The only thing we didn't like was we couldn't say where we wanted our room!

It was real great information that you had interviewed real guest.

My second booking and it went so smoothly!! Thank you BookIt!!

This was a very helpful site. It's my first time ever booking a vacation so a friend recommended this site to me & I was able to find a great hotel nearby with a water park.

Quick and easy online booking, good pictures and description of facility.

It was easy to use BookIt. The prices were better than other sites.

Thank for the services.

Good website and following through.

Some of the best prices and options for paying.

Was easy to booked. Didn't have a problem.

I received excellent phone service on today. The website didn't allow changes in payment date and/or multiple payments on one day causing a red alert/flag on my banking account. The payments were not collected even though funds were available, which caused my trip to be cancelled. The agent worked hard to re-establish my trip with minimal financial impact. She saved my vacation!

Thanks for recommending payments on our honeymoon trip which helped make it affordable...

So far it went well but I would have liked the payment plan to be every two weeks like the 15 and 30th of every month.

Quick and efficient.

The reviews are very encouraging. The amount of space is accommodating for my family. Looking forward to our vacation. Registering was a breeze.

Went to book a hotel room. No information given about resort fees anywhere. When I booked the room, the price increased almost 25% because the hotel has the right to charge resort fees. But of course by then it was too late for me to cancel without incurring any fees. I'll never book here again.

The rep was informative, courteous and patient.

Doug # ** helped me with my family vacation booking. He was referred to me by my friend who he helped. He was so kind and patient helping us get the best value for an ocean view room. I pray he is still working for BookIt when we need to book our next vacation package. Please let him know because of Doug we will tell all of our friends to use BookIt.

Very easy to book and have never been disappointed with any of my numerous trips.

I was very pleased with how I was treated by agents at this site. They were very helpful and extremely courteous at all times. Will recommend this site to others.

We had been debating what we were going to do for our Honeymoon. We had checked out many Web pages. Tried to find a local travel agent. While looking we stumbled on BookIt.com. It was very easy to sign up. They exampled things in detail. Just remember to read the overlook page for more details. Pictures were very helpful. Being able to run multiple pages so we could review each hotel with room package was very nice. It helped us narrow down to 4 hotels. Then down to the one we wanted. I signed up for the members page. I am sure that we will be using BookIt.com for other vacations as well. The only suggestion I have is to help break down the activities a little better. Maybe will pick up at your hotel and will have to travel to pick up area. That was a little confusing until we figured out how read it. I think that if you were able to configure that into the website it would be even easier.

Great, very convenient and easy to use.

After booking I found a rate of $119.00 on Booking.com compared to your rate of $149.25 for the identical booking. I've called twice now within the 24 hour window and each time been left holding on the phone for over 20 minutes. The most recent being disconnected. Why publish a rate guarantee if you're not going to honor it and the customer has to call multiple times being left on hold for indefinite periods of time?

I love BookIt.com! The website was easy to use and had great prices. A co-worker of mine referred me to the site and now I am hooked. Can't wait to take our vacation!

We booked one trip on BookIt last year and found the prices to be the best on the internet. The payment options made the booking so convenient. We have booked two more trips this year through BookIt. We are going to Puerto Vallarta in two weeks and Cabo after Christmas. Again, your ticket prices and payment options are top notch.

The agent was very patient and easy to work with. This was our first time booking with this company and I am very pleased with the service our agent provided. She was also very nice and courteous. We will definitely book our next trip through BookIt again and would recommend this site to our friends.

Without fail, I always find the best deals on BookIt.com! LOVE their mystery deals!

This is the first time using your service. I must say I am impressed. Shay is the gentleman who assisted me and I must say he was awesome!!! He handled everything perfectly. He didn't miss a beat. Thank you Shay for making this first time experience so enjoyable and stress free for me. I can't wait to celebrate my 50th Birthday in Las Vegas and thanks to you for making it all possible with your help.

Honestly, nice and helpful...

Thanks for take the time for information. Feel comfortable asking all questions. Thanks so much.

Got the best deal!!!

I thought this was supposed to be convenient and helpful website. But all I received were non payment notices when they had already took the payment out my account, two $25 charges, and a cancellation notice. If it wasn't for the great customer service I received I would have just asked for my money back. This company's automatic payment needs to be corrected or updated and the customer service hold times could be shorter.

Hello there. Thanks for providing this forum to let you know how my booking went. First of all I will say that everyone was very pleasant to me and no one at BookIt wasn't nasty about this. Of the three people I spoke to - two of them were REALLY trying hard to help me. In short, what happened is this: I searched pricing and found your vacation packages to be well priced. I checked my debit card account to make sure that I had adequate funds there to buy the plane tickets and pay the nominal fee to book the hotel. When we booked the airline tickets the BookIt travel counselor told me the charge wouldn't go through. I asked her to do it again. She said it wouldn't go through. I called Bank of America and made it a three-way call. BOA confirmed that the charge did go through the first time.

Everything was easy to book. The website was great. Price was excellent. We are very happy with our experience.

Room was fine/clean. Check in was a disaster! A line at check in that would rival TSA at airport on Thanksgiving. Oh, for an extra $40, you can skip the line.

They only had smoking room left. I believe they gave away the non-smoking room I reserved.

I had a cancellation of the rooms I booked due to expected family members coming in for my daughter's graduation. However, not everyone was able to make it. The agents handled my cancellation of two rooms courteously and professionally. Great experience as they did their best to accommodate my change in plans. THANKS!!!

Please include additional charges on your website. I booked the Luxor for two nights at $32 per night, and my final bill was more than $160. A little honesty would go a long way.

Process was quick and easy and I got a better deal than what the hotel offered. This was my second time using BookIt and I can't wait for my third!

Eric was very friendly, sociable and most of all helpful.

I originally booked a particular beach hotel very last minute (the day before). Well while was on my way I received a call from a BookIt representative telling me that even though my reservation was confirmed through them, the resort said that they didn't have the availability anymore. I was freaking out a little considering I was already in route. However, the representative was very very accommodating and I actually ended up in a BETTER resort for only $30 more. That would have originally been closer to $100 more. I would use them again because they take all of the work out of it for you. They could have easily just said "oh well, good luck" or stuck me in a cheaper hotel!

Fast, easy, understanding. Price range great and affordable!

The representative could not have been more helpful. She was patient, not pushy, and informative. Explained my options for travel and insurance well. Our vacation plans are on course to have a great time. Thanks BookIt!

My experience with the site was great. Will use the site again.

Excellent service and prices.

I love this site and I find it very useful and quick!

BookIt.com is easy to use, wonderful payment options, great sales. I will be using BookIt and telling my friends.

I had to reschedule vacation due to a death in the family and BookIt.com was awesome. They made sure I was happy and I was able to rebook the vacation a month later! Thank you!!!

First, should I say I paid 20 more on BookIt than it was to book it in person. Two, I waited 20+ to get my keys because the computer was running slow. Three. Once I entered the room there was no light. Had to use the vanity light. Would have told the front desk but the guy looking for more blankets was still there with all the other people who were waiting in line when I was in there a hr and a half ago. Four, our hand towels look used. If I wasn't doing a turnaround coming and going back to Syracuse NY and if had I not prepaid I won't have stayed.

Finally picked my flight and hotel, went to book it, entered all information and received an error. Called, she said the price changed so nothing went thru. I would have to do it again. This happened at least 5 more times. Prices kept changing. Very frustrating and would have went somewhere else but friends had booked theirs.

I booked a hotel and never got a confirmation email. I tried to call customer service and never got connected to an agent. I'm calling my bank to cancel the payment. I'm very disappointed in BookIt.com. I will never try this service again.

Really Thankful for all the understanding and help me to get the best for a special family vacation!

Very easy to book! Best deal compared to everywhere else! Definitely my go to booking site.

TOM! What a gentleman. Helped me with every query I had in a kind and honest way. I wasn't ready to book... but he answered everything for me and more and so I took the plunge. He also seemed genuinely happy for me. Great customer service. And your prices seem most competitive. I will be back. :)

Booked & paid for 2 nights... Got here & was told that they only have 1 night after the money was charged to my Visa in a matter of seconds. BookIt informs my wife that it would be 7-10 days to get a refund. Meanwhile I have nowhere to stay tomorrow. Way to fail at your job bookIt!

Easy booking experience online. I love how easy it is to book a trip.

Great so far.

Thank you so much to BookIt.com. Your operator was so willing to help me and did a very good job at answering my questions!

I had a couple of questions before booking. I was able to call and get the answers I was looking for with ease. Thank you.

The booking agent was knowledgeable, courteous and patient. She made the experience pleasant. I will book with BookIt again.

I guess this was satisfactory. I have never used this site before. I was able to find a hotel at a reasonable price so maybe I will use it next time.

I highly recommend to stay away from this site. I will take legal action against this company for charging me twice on a ticket and sending emails saying they made a mistake and will refund. Later they call me, "Ooops we did not do anything wrong!" They are the most unprofessional company I have ever seen.

And I must say it was quick, seamless, and very user-friendly. Will use it again and would highly recommend it to a friend.

Ebony was kind, patient and best of all beat the prices of 3 other competitors. Pleasant surprise with her professionalism.

I use BookIt every year to plan my all-inclusive Caribbean vacations and have been very satisfied. They are very helpful and courteous over the phone, and always try to assist me if I'm unsure. Thanks for all that you do.

It was easy to book and complete the information for a trip for our family, AND it was quick. I will book with your company again, good job.

Nice selection of hotels at reasonable prices. Great choices.

I have been using BookIt.com for many trips and have always been very satisfied.

First time to use BookIt. I thought I booked a room with 2 Queens based on the picture but went back, noticed that it was only a king. Modified request & was charged an extra $28.00. Wanted to cancel but that was $25.00. Got Queen beds but will NOT used BookIt again.

I used the mystery reservation for the Buckhead area in Atlanta with a 4-star rating. Very easy to use and quite happy with the results!

It was very easy to book a hotel through this site. I plan to do so again in the future.

Going with BookIt saved me money and time! Thanks for your help. From now on I'll be calling you guys for any travel arrangements! Our guy made this trip effortless to book and did all the hard work for us!

The representative that I spoke to was very professional, courteous and knowledgeable.

Well the initial process was easy. Trying to update/upgrade my room was not. I was on hold 14 minutes just 'waiting' for someone to answer my upgrade request. As a business person we don't have time to stay on hold for long periods of time. This was a disappointment. Leave in 6 days and would have like to upgrade my room. :(

Tried three times on phone to get clarification of what taxes and service fees were included and what I would be charged at check in. Finally had it confirmed that is was a prepaid rate at the hotel and govt and service fees were incl. in the rate. So on that basis we went ahead and booked the vacation package online to Cabo with First Class seats on United and the booking confirmation came through as Economy Fare on United. Spent another hour on the phone trying to get confirmation that we were indeed flying First Class. I was told "oh, that is just an error in the system on the booking confirmation!" Not good experience for the customer.

Easy to use website. Great prices and flexible payment options make BookIt the best. Used them 5-6 times for small, quick vacations all the way to all inclusive international vacations. Never had any problems.

Very easy to get my booking done. Second time I've used this site. Would recommend to anyone.

It was very easy to get a representative to help me decide what was the best option for me. I had no idea of where to go but the representative was very knowledgeable and helped me select a place that fit my preference. Shay was great!!!

Found good deal for last minute hotel in Las Vegas on the strip.

I am pleased with the service I received from the BookIt.com agent. His information was thorough and he himself was courteous and respectful. Thank you.

My BookIt experience was great! I compared prices and found that you had the better prices. When I had a question, I was able to reach a customer service rep., who was nice and very informative. Thank you for a pleasing booking experience.

BookIt.com did an outstanding job with assisting us with the booking of our vacation.

I just love Bookit.com! Best deals on rooms & flights to anywhere in the world. Highly recommend.

Hope I have a good vacation. Thanks to you guys.

Very happy with how easy and convenient BookIt.com is.

Great Deal!!! Reserved a room a month ago from another site, then found the same room for $300 cheaper!!! Crazy... lol. Thanks!

Brittany was very helpful in resolving a conflict we had in our booking. Great customer service skills!

A friend recommended them, so I booked a cruise through them. They were very friendly during the first call. After that anytime I had a question I would call and leave a message, but I wouldn't get a call back. I'd email, and sometimes get an email back. In the end I would either talk to whoever was in customer service, or I'd keep calling until I reached my rep. Then she'd lecture me about how good a rep she is, and she always returns her calls.

I buy this as a gift to my Cousin. I am very excited about it. Can't wait to for them to go on their honeymoon and come back and tell me about this wonderful place. Hope they will enjoy their stay there.

I called twice. The 1st person was an idiot. I called a 2nd time and spoke with Joshua **. He found the problem and tried to help me. By the time we completed the transaction I ended up paying almost $50 more. I emailed the $799.53 total and he agreed to refund $10 and promised that I would see changes to reflect my actual amount. I still don't see it.

Was very pleased with everything. Couldn't have gone smoother or had a better time. Thank you!

Easy to book. Called customer service to fix a glitch that occurred while booking my vacation that removed my additional coupon but they were able to resolve it and apply my coupon. Will definitely use them again.

Planning a trip was turning out to be a chaotic experience until we started using BookIt.com. They had so many options and we found exactly what we were looking for in a destination! When we called to actually book the room, we were pleasantly surprised with the customer service. Becky ** was my representative and she went above and beyond to accommodate us. I would HIGHLY recommend using this site!!