BookIt.com Reviews

The rep was very helpful.

Andrea was a pleasure to work with.

Very good...booked with them several times.

Shelly did an outstanding job and was very helpful! American Airlines changed their prices as we were trying to book, imagine that, but no fault of Shelly.

It was quick, great price and spelled everything out. No surprises. Would definitely use again.

Deals are Awesome!!! Booking was fast and quick. Now all travels have been made just looking for a great girls trip in Vegas!!!

She was very polite and professional. She went above and beyond to assist me with my trip.

What a pleasure to finally plan a trip with this much ease!! Absolutely hands down the best customer service experience I have ever had and the easiest reservations I have ever made!!! Will definitely be using again!!

She was honestly great. Very patient and very helpful.

Thank you for making it easy to book our dream vacation.

Very disappointed. I thought that by paying an extra night will allowed me to check in early. But unfortunately since I didn't show up one night they will cancelled my reservation.

Customer Service representative - clear and concise with all cost and fees.

I was looking for a fun, affordable, different place to go for my 5 year anniversary. I like package deals and bookit.com has plenty of variety and good prices. Booked my first trip to New Orleans!!!

The ease of booking is ideal for someone who has limited time. No complaints!!!

Nice, polite, respectful. I enjoy my booking with BookIt.com.

I have just been through the website and it was easy and simple to get my work done. Hope the work goes well with the assigned date of booking.

Everything was taken care of and the adjustment was made promptly per Samantha. Happy Camper... Looking forward to my Vegas trip...

Very simple and quick. A bit more description of room would make it better.

The rep was very helpful. She tried everything. She did more than what I expected.

Fast and easy, that's all you can ask for!

It's our anniversary and I needed to do something quick. So I called the hotel (Myrtle Beach area) and got a quote rate 3 times higher than BookIt. When I got their quote I was excited and quickly made my reservations. I hope my stay in the hotel is as pleasant. Quick response and no hassles.

So far I am not very satisfied. Ricardo booked my week long stay in Jamaica. Nothing seems to be right. He told me to make up a birthdate for Daniel ** airfare. Dan called in only to receive a voicemail. I received no confirmation of the 11/3/1980 birthdate change. Now I must call the airport to confirm the change. I also, paid for these 4 airport transfer fees, yet it is not on my receipt anywhere. Lastly, Ricardo told me he was saving me extra money at the hotel. I then discovered he had placed all 4 adults in 1 room. It then cost me over $100.00 more to get this fixed. I think this has not been a pleasant booking. Purchasers beware and be sure to read your paperwork.

I will say that my interaction with BookIt.com was well worth the time. I was trying to book a specific condo. The representative was very personable and professional. She understood what I was asking for and was able to also find me more discounts before completing my accommodation. I have used BookIt before and I will continue. Thanks again.

I have been trying to call you back from previous day speaking with you. You said the resort would cancel my reservation at no charge. I need to do that ASAP!!! But have been calling for 2 hours now, keep getting put on hold!!! Ridiculous!! Please call me back!! I can't continue to keep doing this!!!

Very user friendly site for a first timer looking to book an all inclusive international package. Would definitely use this site again and recommend it to friends and family.

Why were we charged $1.99 when we cancelled our reservation. Please respond to our email or call **. Thanks.

I found that this website was so easy to use and it found me the best prices for our hotel rooms. Will continue to use this site!

We are traveling with a group of 23 people and our representative Drew was fantastic. He worked and got us on same flights, helped us use our coupons, requested ocean view room etc. I've have traveled over 20 times to the Caribbean and used BookIt several times in the past and have always been super satisfied. I do extensive searches and BookIt is always one of the best prices around. I will use them for sure in the future.

I reserved a room through BookIt for one night at Bally's Las Vegas. It was Memorial day weekend so premium pricing was consistent with the hotels. The emailed receipt disclosed only the paid room rate plus tax and service fees. Below that was a disclosure stating Additional Room Service and Fees with a link for Resort Fees. Only problem was that the link doesn't work so it's easy to get confused that what you paid (as disclosed on the receipt) will be the final amount. Buyer beware! The hotel will also charge you a resort fee after you check out. I will never use BookIt again.

Good prices on vacation packages.

Booking was really easy. Will adjust comment after vacation.

The BookIt.com website is not clear as to when a coupon may be applied to a booking. Once the trip is booked, there is no way to correct the failure to apply a coupon to the cost of the trip, and the company will not allow for a correction to be made. Very poor customer service. I will use another booking website in the future.

Was very easy good prices and very easy to do.

Anita was very kind and patient in helping me choose the best condo for my family vacation to Panama City Beach.

Had been searching for a specific hotel on the Las Vegas strip. BookIt had great weekend sale. Totally refundable ($25 processing fee) until 2 days before trip. Had to call customer service for a question and they were customer-focused and friendly.

I honestly did not think I could have found a fair price for Luxor. I've always wanted to stay there, but the prices on other sites had me cringing. I'm so glad BookIt was able to make it happen for me.

Jason was very helpful.

Extremely helpful representative and most professional. Would definitely use BookIt again.

The website was easy to choose a hotel and schedule our family trip. The deals you find on BookIt are hard to come by. I'm glad I found this site.

Best to look somewhere else. Hotel was full of roaches, poor customer care.

Representative was very patient and kind and stayed on the phone while I made changes online to my reservation. He walked me through what I needed to do. So thankful for his patience and willingness to go the extra mile which is so very rare these days. Thanks A Million!

Vegas vacation - Excellent, great price, fast and very informative. Thank you BookIt.com.

I called to make reservations and the customer service rep was great. She answered my questions and made my reservations.

My wife and I used Bookit for a trip to Cancun and were very impressed. We called the # on the website to ask a few questions before confirming our trip, and were walked through everything step by step. The customer service rep was so helpful! We would recommend Bookit.

We had the best guest service agent any customer can have. Leslie ** was always available to answer any questions we had and always trying to make this the best experience and very hassle free. After talking to another agent and having her charge my card 3x, Leslie was continuously giving us calls to follow up with us and direct us step by step on what to do. By far the best customer service agent. Thank you!

My transaction was fast and easy, no hangups.

Website user friendly and lots of information! Just had trouble on last step of booking & had to call to walk through all information again. But would definitely recommend... Best prices by far, I researched 10 vacation sites for same trip... Bookit was at least 10% cheaper!

Great rate for a good hotel.

It went okay. The first time on the page, it kept resetting the flights or the room and we couldn't book. Later when we went back, the website worked and we booked it. However, the price went up slightly, and if I was paying attention, I probably would have booked it through one of the other websites, as the price was now the same but the perks on BookIt.com were a lesser value ($150 resort credit, instead of $300).

I'm not especially computer literate and I found your site both easy and useful. The searches were easy to create and the bookings were a breeze. The paperwork was emailed as promised and they saved me nearly $200. I look forward to booking with them again in the future.

Best package on the Internet. Excellent customer service.

BookIt found me a resort in Orlando on Memorial Day weekend at 1/3 of its regular price. Booking was easy and the information was accurate. It is the go-to site for hotels.

Good phone service... And fast booking...

We booked a weeklong vacation staying at several hotels and booking.com was the easiest and most convenient process to book our hotels!!! I highly recommend booking your next vacation with them!!!

This is my first time booking a trip through BookIt.com and what a terrific experience. I picked where I wanted to go and selected the number of travel dates and BAM... I was done... it was that easy!! I can't wait for my trip! Setting up my travel vacation through BookIt.com was a terrific experience. I definitely recommend them for your travel needs!

The experience so far booking my hotel and transportation has been wonderful. Customer service very helpful. Great prices and immediate e-mails re-confirming all details. I will definitely recommend to friends. Thank you.

Enjoyed booking and really like being able to do payments.

We have used Bookit for 2 other trips and always had great service. For this trip we were helped by Drew who was extremely helpful with our booking, very pleasant and very accommodating with the changes we made. I would recommend to others.

Booking process easy!

Was booking a birthday trip for our family to Mexico. Looked at every site available but found BookIt with the best rates, description etc. Also appreciate the payout option, enabling me to not have to put that much money at one time on my cc. Will continue to use in the future.

I had a small error when booking and the representative I spoke with was very helpful and I was able to get the issue resolved quickly.

Easy website to use and had great deals listed.

She was amazing and very helpful. She was very thorough and patient with me... I will use Shelley, she is the best.

It was a very simple process. I picked out the dates, hotel and just had to change from Spirit airlines to Sun Country because the "cheap airfare" is not so cheap after all add ins are calculated. I also booked the shuttle and am ready to go. I have used Bookit before. They have the best prices on packages.

I made reservation on-line, which was my first mistake. Since it is not my first time making such reservations, I looked for hidden fees, there was no mentioning anywhere that there might be resort fee added later, so I booked it. After my credit card went through, I got a disclaimer that this resort imposes $145 fees to be paid at check-in. With that fee, it would be more expensive for me to book through them than directly with hotel! I called right away to cancel. On their website it states before certain day it is $25 to cancel, but on a phone I was told there is additional $25, so, total $50! I would not recommend this company, although I thank them for the lesson - better to book with live person and ask about any potential fees.

Very easy and is cheaper than any other booking site.

Was fast and easy and have lots of deals. Love it.. BookIt.com.

Was easy to book.

I always have a good customer service rep. I like using BookIt.com for all my traveling.

BookIt made planning our vacation was very easy. I would recommend reading all the fine print before hitting the final button. I needed to have adjoining rooms & had put it in the special request section. Down in the fine print, the hotel had listed "you needed the deluxe room in order to make this happen." If I hadn't read the fine print, I would not have realized this until we arrived at our hotel.

My customer service representative (Doug ext. **) was very helpful and attentive. He was also very friendly and courteous. I did recommend him to my friend to book her package as well.

I am very please with the service. The lady that help me was very kind, patient, and most professional in providing me with the information I needed to book my vacation. I will be more than glad to recommend you. Thanks.

The room options kept moving. It was difficult to make a choice.

The resort was absolutely gorgeous and clean. The first two days was amazing. The third day 90% of the staff went on strike and this made us very uncomfortable, food and drinks was extremely hard to get. The 3rd day I was very disappointed. :(

We stayed for three days two nights and we have no complaint. The hotel is immaculate, staff is polite and helpful. Kudos to the front desk staff at time of check. Unfortunately I did not get their names but both ladies were extremely patient considering we had just done our booking online and they had to spend some time finding it. Thank you. Time well spent.

This is the second time I use BookIt.com and both times it's been very helpful and it's been affordable.

Yes I would recommend to a friend.

Rep was patient, polite, efficient, courteous, and knowledgeable. This is my 2nd time using this site and I will use again.

I feel that the previous care attendant that I spoke with not as knowledgeable about what I needed done. Was to reserve the character breakfast for the length of my stay, and of course he was able to reserve one day. Also I was not aware that one of the dates were cancelled until I called in. I was very disappointed because I was not notified.

Our vacation experience using BookIt.com at Catalonia Resort in Playa Del Carmen was extremely disappointing and we will definitely NEVER stay there again nor likely use this booking site after this experience. When we spoke to BookIt.com about our experience, they didn't seem to really care, so I emailed customer service and never received even a response. My fiancé and I booked a week long trip for our honeymoon to the Riviera Maya. What should have been one of the most memorable experiences of our lives ended up being a stay we may never forget but for all the wrong reasons.

I book everything online fine but did not get a travel voucher.

Fast and accurate. I have book multiple hotels and flights with this company and is always a pleasant experience, and best price as well.

So far I experience good in my first time booking only. All the one I want in my holiday.

Very easy to use. Just wish it was more like Hotels.com in the aspect that they give you more details about the hidden fees and hotel. Just more descriptions and stuff.

I with my Pregnant wife stayed at Grand Sunset Princess resort from May 23-30. This was by far one of the worst experience we had to go through. We checked in on 23rd with a 2 king bed room wherein we mentioned that we are married couple. After following up multiple times, they gave us a room the next day. Everything went fine for 2 days. The last 3 days was horrible as the staffs at the resort decided to go on a STRIKE.

Booking through BookIt.com has always been fast and easy. Thanks. Keep up the good work.

Jackie was helpful and wonderful!!! Help me book a trip I was having problems with.

Room was less expensive than the special rate my friend's got for their wedding. Hopefully everything will go as planned.

Always have a good experience. No issues, fast, easy process!!!

So easy and so helpful when booking a trip! I love the pay delay!! I logged in - booked my hotel at a great rate and it was so EASY!!!

William was great! Answered all questions and was very personable and helpful. Thank you!

This is the third time I have booked a vacation with BookIt.com. It has remains easy to navigate, provides pertinent details and has a large offering of hotels, flights, and activities. I recommend it to others regularly and will be returning to use it again in the future.

Price for package was cheaper than Expedia, Travelocity, and booking separately through airline and hotel.

No confirmation email was sent or received by me for this transaction. Additionally, there was no option to send an electronic receipt that I could find on the web page. But you sure do send a lot of meaningless emails trying to get feedback, don't you? Please.

Out of a number of sites, BookIt was the absolute lowest!

It took me over two hours to change my itinerary. I will never use them again. I got passed to different people and held in between each one. What I could of done with a airline in less than 20 min. I will never use them again.

Amazing customer service! The young lady that assisted us was very knowledgeable about the area and answered all questions thoroughly.

Nice, good job.

The representative that helped me was so helpful, nice and funny. I needed specific flight times and he made it happen! We had also been to the resort and wanted the same room type and he also got that done for us. This is my first time to use BookIt and so far, we are happy.

Quick, easy, and accurate service. Great service. Thanks.

This is the second time to use BookIt.com! Our last experience was wonderful. I knew what I wanted for this trip and Shawn patiently helped me find and book my trip to Cancun!

I have to call 5 times to try to get a match price. The first time, the representative told me she will send some information via email, she never did. The second one put me on hold and never got back to the phone. The third one never found my search even after giving her the search number, a oriental sound like lady, that couldn't understands what I say. The fourth one wanted I send her copy of the other website showing the cheaper price. Finally, the fifth one was able to help after putting me on hold for more than 20 minutes. I used to greatly enjoyed book all my trips with BookIt.com, but after today experience, I will start to look for another booking site. I got the price match but didn't got the 10% coupon as promised in the website. Just false advertisement.

Very pleasant to speak with agent - friendly, provide accurate with information, did not have to repeat myself.

Excellent and fast service.

I found your process very easy.

Very good pricing and delivery. Great connections. Repeatedly good.

BookIt.com made it easy and fun to search. Being able to compare our top three was convenient and allowed us to make a truly informed decision. We are booked and are excited about our trip. Thank you BookIt.com!

This is my third vacation I've booked through BookIt.com. They make it easy. Will use them in the future.

My experience was pleasant! Booked room without any wasted time!

We booked a vacation to Cancun with BookIt on March 13. They advertised on their website that paying by using PayPal, you'll have 18 months interest free to pay off your balance, FALSE. We spent endless hours on the phone with PayPal and the problem was never resolved. Today (05/27/16), we received a phone call from BookIt regarding our reservation, guess what: the hotel we originally booked is no longer available and the customer service person told me that I have two options, I either take the option he is offering or I will have to pay for a different hotel from my pocket. The current offer is a hotel located in Playa del Carmen, which I'm not interested on at all. He was rude and unhelpful. I'm very dissatisfied with BookIt and will strongly encourage others to never use it.

Although me and my grandson didn't get a chance to use the pool and play area it was beautiful. The service was excellent, the suite was kept clean, my suite had a beautiful view, the food good. 2 complaints: need to extend your bus service and include airport transportation.

Outstanding public service.

The system seemed to work very well. Booked my stay without any problems.

This particular agent was very patient, understanding and quick to resolve my situation and made it very easy for me. Your customer service rocks!

Fantastic customer service!! She was sooo thorough in every aspect of my itinerary. Will definitely continue to use BookIt.com.

Great site. Will use again!

Easy. Accurate. User-friendly. Good follow-up.

I received an email stating a vacation I planned was canceled. I never planned a vacation. So I called BookIt to see what it was about. The customer service was extremely poor. I told the lady I received an email and was confused. I never booked a vacation. She looked it all up - did my name was on it. I said I never booked one and if I did why would I cancel a few hours before it says we were to fly out?

Good comparison info and easy to use. Will use again!

Will never use again. I have a death in my family and can't make my trip but they are not refunding my money. I travel every month and I would never use them again.

Unable to add 1 person to my 2 room ocean front suite which booked for only 3 people. BookIt policy to cancel my reservation, for both rooms to rebook in a lower grade room because my room type isn't available even though I have them booked paid in full. And if I cancel can't rebook same room type. Yea...insane crap. My first and last time using this site.

Love BookIt.com! It's my go to vacation site. This time making a reservation was less than favorable. Lots of excuses and poor customer service. Disappointed and not like any other experience I have had with them.

Great hotel. Great service. Rooms very clean. This June 2016 will be my 2nd time staying at the MGM GRAND. Hopefully I will come back next year too.

Very pleasant. Each staff was very helpful. Definitely will try this site again.

Great, fast & easy. Two thumbs up!!

The agent I talked to was very helpful and very friendly.

The booking experience was very helpful and I am please with it.

The lady that helped me was very helpful and patient. We spent over an hour working on booking this room. I was a little disappointed that she could not get me a better deal. I would use BookIt.com again.

Easy to use. Makes booking easy!

The customer agent was very pleasant and helpful to work with.

I was told my change would save me $30/day hotel room. When I checked my confirmation, it was actually higher than original booking by $26.40/night. I am on the phone now with an agent to try and settle dispute.

I wanted to talk with a person while I booked my vacation. Elizabeth was very helpful and answered all my questions. She even went the extra mile so I could get the flights I wanted.

Rebecca did a great job helping me and my soon to be wife book our honeymoon. She was very helpful recommending a resort for us and finding the best deal for us. She is someone I will come back to because of her excellent customer service. Thanks again Rebecca.

Great experience with person helping me book trip.

You have the best prices than anyone else. I'm glad I chose BookIt.com. Thank you.

Easy to book and prices were good also. Thanks!

Easy, lowest prices, and fast.

Person was very helpful. Had all the info I need and I was done in minutes. Thanks.

I always use BookIt.com. I love it because it's easy to use. They also offer the best prices.

Easy, fast. Customer service is pleasant.

Very easy to book.

I have used your company for years and am very pleased with your services.

BookIt.com mobile sticks. Mobile app made a mistake with dates. Called 2-3 representatives. Phone call was disconnected. No follow up. It should not be this hard to change dates when it is not customer's fault. Very angry. Had a past good experience with BookIt.com. Will not use services again. Dissatisfied.

Make reservation was easy and quick.

I have booked a vacation each year for the past 5 years with BookIt and have been completely satisfied. Easy and low cost.

I checked several sites when looking for the perfect trip, others were not as accessible on the airlines as BookIt.com was. I kept coming back to BookIt.com and was very satisfied with their terms and conditions. Knowing I could cancel up to 1 week prior to our departure was a relief with a minimal cancellation fee. Will definitely use them again in the future for all of our travels. Thank you BookIt.com for the great rates and service!

BookIt never allocated my money to the hotel so I arrived in Mexico to find out my reservation was cancelled. BookIt blamed the resort saying they had my cc # which I hope is not true as that is not supposed to be shared. 4 hours on the phone trying to get everything figured out as the resort I was supposed to stay was full.

Found the site easy to use, many options for air & hotels and prices were great with many payment methods to book my vacation to Jamaica this August. I'm looking forward to see the deals in the future on BookIt.com for airfares & hotels.

Agent was very patient and worked to get us a really great 7 day 6 night package to Waikiki in Oahu for 13 people.

Very easy to navigate. Clear and easy steps to book flight and hotel package with all options available on each page. The prices, available rebates, and ease with which one can book make it easy decide to come back and use the site again.

Very fast and accurate.

It was a great time at Hyatt Ziva. But you have to recommend to your clients that waiter and bartender at the pools are expecting tips. I know you have to give them a gratuity but not as a command. And one day the cleaning lady didn't do the room, we had to call at 7 pm to made it.

Great. Love them.

On the same booking confirmation page, BookIt indicates the resort fee is $60 for the hotel and further below, it indicates the resort fee as $12. This is completely inconsistent and a significant deviation. Also, when I searched for a particular hotel (Marco Polo) it indicated the hotel had a free cancellation policy. When I modified my reservation package, I was still charged an $82+ fee for the modification. This modification charge was unexpected and as a BookIt customer, I would not want to subject myself to a similar charge in the future by booking through BookIt. The modification I made was within a few hours of the initial booking. Given the charge, again, I would not consider using BookIt again.

They are wonderful, very helpful in finding the perfect destination for your perfect getaway! I love it!

I booked this trip for my parents and my family (on another booking ID). I had trouble booking the flights for six people all together for the package deals online. I called the customer care and Victoria was very patient and really put in time and effort to help me get everything booked. I am very happy with the service that Victoria provided us. I would definitely book our future trips via BookIt because of the good rates and most importantly excellent customer service.

I spoke with Vanessa regarding a change in my plans and she went above and beyond helping me to reschedule and recoup ALL of my $ to use on the new trip. I really appreciate her taking the time to help by calling the hotel and the airlines to ensure that I would be able to do so.

The operator was excellent I was very satisfied with her ability to make our vacation a reality.

I have always had a great experience using this service even when I had to completely change destinations last minute.

I had to call and speak with a representative to complete the booking and I was extremely fortunate to have spoken with a woman that was so helpful and assisted me with this booking. She was knowledgeable and very positive. I will definitely book with them again.

My agent was Rebecca and she was amazing. Very helpful at booking my rooms and great of all to know that I was speaking to someone in my country. It was stress free and she honored the best price. Def will use again!

Bookit.com is always the website I go to when I'm in need of a Hotel. They have a great selection and best of all you can't beat the price even on my last minute plans. I always find a convenient Hotel with great reviews at a great price. Bookit.com is my go to place.

I was quite pleased with the rapid, professional service BookIt.com provided and have recommended your website to others.

Easy to use website and good prices.

I was mad at first that my booking was cancelled when I had funds in my bank account, but thanks to the customer service agent, she helped me out, re-do my booking without having to lose the 260 dollars I had invested already.

It was easy and have no issues yet. ;)

Always A+ service.

Genevieve was excellent, and made the process easy and fun. When I book again, I will be asking for her!!

Great booking experience. Will use in the future.

Awesome customer service from the young man who helped with our arrangements & then offered his direct phone # and went on to help other family members. First experience with Bookit but sure it won't be the last. :)

I love BookIt! I tried all other websites and this is by far gotten be the best deal possible. Believe me I checked at least 10 other sites. They gave me 50$ off the bat and I got to use another 100$ off coupon. You can also google "coupons for BookIt", you get plenty. The site is super easy to use. the pictures given are great. It's over all a great website to use to traveling!! I paid 1,200$ for an all inclusive resort with a suite with king bed, an amazing view, balcony with furniture, jacuzzi, and all the top amenities, FLIGHT INCLUDED!!

My daughter and I were planning a trip to the Destin area when I got an email announcing your sale. What perfect timing!!! We loved our stay and customer service was very helpful with my questions! I would definitely recommend you guys!! This place was wonderful!!!

A very good experience.

My entire party was being difficult and obnoxious, but Kathryn was very helpful and put up with us the entire time. She found us flights and better prices. All I had to do was make the phone call and BookIt booked it!

My representative was very informational and friendly.

No issues. Good job.

We looked up a nice hotel the last minute from BookIt and found Deminka Palace Hotel in Prague. The process was quick to confirm our room. I will use BookIt again for future trips.

I had booked the Excalibur for $62 w/ Booking.com. BookIt.com offered the same room on the same night for $43. Of course I deleted the $62 room and reserved it for $43!

Wow I love BookIt!! Never fail in the customer service department. I had to change my venue and not only did they help me but I received a credit as well. I have often booked hotels with BookIt and will continue to do so. Thanks for all the great deals!

The call representative that I spoke with didn't stay within the price range that I wanted her to stay within and she didn't communicate clearly. I felt cheated and lied to because the discount that was email to me wasn't what I received.

Very satisfied with the entire booking process.

I called because I had trouble with the website. The agent was helpful and patient. After I booked the hotel I realized I was on the wrong web page. I'm sure the agent knew it but she patiently stayed with me.

That was fast and easy.

Never use Bookit! Terrible customer service. I contacted them regarding a reservation and I was put on hold for about an hour with no resolution. Agent kept telling me she is trying to get a manager and then came back on and said "oh I am contacting the hotel for you". All I needed them to do was modify the dates for my reservations that was made minutes prior to me calling them.

Was very helpful and easy to book it.

I was ready to book a two-night stay with BookIt.com. I continued to change the guest from one to two. The website would not allow me to change this setting. When I called the telephone number for help, the lady said that I would have to pay $25.00 to change from one guest to two. The entire time, I tried to change from one guest to two and the website completely ignored my request. When I spoke to the representative, she said "It will be $25.00 to change and $25.00 to cancel for a total of $50.00." This is totally unacceptable. I will not pay additional fees for a website that has flaws. My husband and I travel quite often and we will not be bullied by this website.

Mostly because your process did not make it clear during the booking process all hidden charges. It only showed me additional fees that the hotel may collect after the booking was completed. Very unethical way to conduct business. I do not mind paying those fees but it should be identified up front. Do your business clean.

BookIt.com was fast and easy. Had no problems booking a room. I will use this site again.

So, went online one night to book a trip. Started at 8:30. Currently am still on hold at 10:38 pm. My flight was booked, but due to my bank's rules, my hotel was not. They ended up charging me twice for a car rental, overdrawing my account, and not having any customer service in regards to that. Long story short, their supervisors & managers are unapologetic for their mistakes. Also disrespectful if you have an issue that THEY caused. I will NEVER book with them again. OK, if everything is seamless. If you have a problem, forget it. Fooled me twice, never again. Will tell anyone who will listen how much they suck.

Very easy to complete booking.

Easy to use and cheap! I love this website.

Great deal, website was easy to navigate, prices were very reasonable. Thank you!

The customer assistant was helpful and worked with me and my group in a professional manner. Just hope the trip is as good as the website made it sound with no surprises upon arrival.

Very easy to work with. So far a great experience!

It was great!

Would be helpful to have customer service available 24/7. Also, numerous drop down menu items wouldn't work properly. Have difficulty getting into the members' lounge. Will not show current or past bookings.

Paying over $200.00 per night for a mystery room listed as originally $345. Call the hotel. They said I will still need to pay 50 extra per night for a window view. This is so crazy. Called BookIt.com. They said there is nothing they could do. Not fair.

My first time booking with BookIt.com. I found the perfect flight and hotel vacation package for what I thought was a good deal. So I booked the vacation. Just a few hours later I went back to the site and found the same trip for $400 less than what I paid. I immediately called customer service and was told there was nothing they can do for me and a supervisor was available to talk to me. I stated if I was not able to get refund maybe a credit or anything to assist me. The representative only said "sorry your loss!" Unhappy customer.

Everything was fine.

The rep was very helpful and patient and a sweetheart. Hard to find good help nowadays. She made my booking very easy.