BookIt.com Reviews

I spoke with 2 representatives and both were very helpful and addressed my questions and concerns. In fact, one of them completed the booking of my trip when I couldn't get answers to my questions at the online site. The online site indicated that the airline flights I wanted were unavailable. However the representative told me that they were still available and he proceeded to go ahead with them and booked us on non-stop both coming and going. Excellent!!! Happy customer!!!

This is the second time my wife and I use Bookit, first time we went to Cabo. It was a very very good location and we enjoy it. Now we are going to La Rivera Maya and the choices that we were given were great, price was right. I recommend anybody Bookit. Excellent place to pick up your vacation spot.

I enjoy booking my travels with BookIt.com. Always great prices and great service. My Safety and Security in regards to my personal credit card information has always been a top priority with BookIt.com. I am very happy to say I've been a long-time customer and will continue to be...

My husband is a Jr. and I was a little confused on where to put the suffix Jr with his name. Turns out I put it in the wrong place and now I have to pay $25 to get it changed. That is the only problem I had. Other than that it was a really easy process to book our trip.

My initial booking was pleasant. I set up a payment plan for my trip but BookIt took 3 payments from my account, rather than just 1, on a given date. Caused serious anxiety, still trying to resolve. I would suggest the customer not give BookIt any account #, instead call & make payment on customer end.

I'm a first time user of BookIt. My cousin told me about the site as we are planning a trip to Cancun in June. We found a great price at the resort we wanted. Booking was easy, plus there is an easy pay plan to choose. Thank you BookIt!!

Great work as usual. Met all my needs. Easy, easy, easy. Website easy to use, customer service was helpful as well. Flights met our needs. Discount appreciated. Will definitely use BookIt again. Wish there was more explanation for additional add-ons.

When I went to check out it made me refresh and charged me $200 more so was not happy about that. Otherwise easy to use. I was quoted something different than charged. Is that normal? Also we should have received 2 coupon for the special as I booked 2 couples in.

Easy booking and cheapest price I found for this particular vacation package! My daughter helped me find this package for a Christmas gift for my wife. I can't wait to see my wife's reaction on Christmas morning. Thank you for the easiest booking and cheapest prices!

The first lady who helped me add on my friend to my room at the resort was kind, gentle, wise, and efficient. She was phenomenal. Unfortunately, she transferred me to another department to finish my booking to get another ticket for a shuttle to/from the airport. She didn't transfer info, and the other person said, "This is the activities department." We both had no idea why I ended up there. I didn't know that was where I could get the additional shuttle ticket. The lady freaked me out and was a bit aggressive. I asked for a manager, and she said that there was no one else to speak to. I called back to figure out what was going on and received help, but that middle person was quite disruptive. It really upset the flow.

We had just booked a trip to Cancun. We realized the trip was not all inclusive. We called BookIt back & they helped us rebook another hotel & made sure we were all inclusive!! They were great to work with!!! Thank you!! Since this is our 1st time using them!! I would definitely use them again!

In the end, I have the hotel confirmation for my reservation, but it was only 48h after BookIt "CONFIRMED" my booking.

Kayson ** helped me with this process and was the best agent anyone could ask for. He was polite and streamlined the process enormously. He clearly understands the system and it was a pleasure doing business with him. His superiors should take note of his exceptional work ethic and top class attitude. Cheers Kayson and thank you again.

We did a lot of research before booking our vacation and for us BookIt.com was the best value for our money. Booking was so easy! We are looking forward to our 20th anniversary vacation! This will be our first trip like this and we are super excited!

Was my first time using bookit.com and I will use them again! Simple and helpful booking over the phone! Great service and great price. Easiest process I have ever been through with booking a trip. Walked me through each item and answered all of my questions. Highly recommend!

Easy to book... Easy to pick different flights... The one drawback (and really not a big deal) was you do not accept American Express. Excellent choice of hotels including the one we chose which is where we went for our 25th wedding anniversary.

My card didn't go thru because I used the wrong billing address. I was directed to call the toll free number and they booked everything exactly as I wanted it! I am so happy with the customer service agent, his knowledge, kindness and patience with me. I would definitely book a trip thru Bookit.com again.

It was an easy process and each time we had made a mistake, it was very easy to correct as well as the page not exiting. Bookit is an easy website to use due to the simple applications and finding the perfect destination for a vacation that fits the family. My family is excited to go on this amazing trip due to the BookIt.com agency and their amazing deals!

There was a problem with the order online and it prompted me to call you. Before I could call they called me. They got it straightened out promptly! I could understand the rep and he was super nice unlike some of your competitors.

I have used BookIt.com a few times. They have a great website for information. The payment option is the best. Your vacation is completely paid for before you board a plane. All adults/All inclusive is the way to go.

This is my 1st time using BookIt.com. The process was very easy. I found access to a great selection of hotels and a very good selection of flight times. Other sites advertised package prices but charged an additional fee for better flight schedules. Not BookIt.com. I would definitely use BookIt again.

First time user, so far so good. There was a problem with my credit card. They called me within minutes to help me solve the issue. Drew was extremely helpful. Will have more to say maybe after our trip. I hope the check in process will be easy when we get there.

Shamika was very friendly and provided me with excellent service. I called first to ask a question and she provided me with a callback extension so I could speak with her. I could not have ask for a better agent. All of my needs were met step by step. Thank you.

We had a great experience getting a Riviera Maya all inclusive resort and shuttle arrangement. It took less than 20 minutes and we changed to a different resort area the next day with no penalty. Customer Service is reachable and professional.

Top shelf outfit. Best prices, awesome customer service. It doesn't matter if it's an hour before or a week, BookIt comes through. I used to use another company but I don't even consider it now. BookIt always has what I want for a better price.

Instead of writing a long review I'll just say that I book all my vacations through this site. A couple times I've tried different sites, but I was less happy with them. So far the promised accommodation and service has been always delivered. Guests comments help a lot.

Rating is presently below average and here is why: I booked my vacation online with agent. After one hour and additional assistance the next day, I was able to book a flight and hotel reservations. In addition, since we got a direct flight, the representative did tell me transportation would be included. When I called back to confirm trip I asked about transportation, a representative I spoke with said, they would look into this even though no such arrangements were made.

We booked our vacation in March, and got a really good deal. No other sites could compete with the price we got, others required a time share sit in and we just aren't interested in that. We were happy with the resort selection, as well as the choices for flights. There is something for everyone. We were satisfied right up until the day we were to leave. We woke up to a house with no heat at 1:30 am (it's COLD in the northeast!!). I called the BookIt hotline at 1:30 am because I knew we wouldn't be making the early morning flight. The message said to call back during regular business hours Monday-Friday 9am-3am and Saturday/Sunday 9am-1am. Well, I was calling at 1:30 am on Saturday morning, which I would assume are still FRIDAY hours. Nope.

I called several times before I finally got a booking agent that was competent to help me at least just book the room. I do feel that if the booking agent had been a bit more knowledgeable I could have saved more money and I probably would have given a bigger sale to BookIt.com. Anyways Andrea was amazing. She finalize my transaction. I'm in hopes that the resort is everything that your website proclaims it to be.

I like the fact that everything doesn't have to be paid upfront. The amount of money they said would be taken on the day they said it would was. Everything was very simple and easy. I hope my vacation is just as pleasant!!!

BookIt was able to get what we wanted where others were unable to. This is our second trip with them and it was effortless. Thanks guys. Once again a great experience. I will be back and will refer you to others.

My confirmation does not match the payment dates that we discussed! She told me that they would be on December 23, 2016 and January 10, 2017. I am very upset! I will be calling back tomorrow to discuss my concerns with higher officials. Sadly, I don't have the name of the woman that I booked my trip with!

Very quick and easy to book vacation packages! Love the pay delay plan you offer! Went to many other sites and no one offered payments! I will be using BookIt.com in the near future and will definitely recommend to a friend!

Our customer service agent Marcus was awesome today. Our booking was slightly complicated and he was so patient and calm (and there were 3 of us plus him on a conference call). His customer service skills should be commended. My last 4 trips have been through BookIt and they have not failed me yet. Super excited about Cabos in May.

Excellent research and assistance provided by the phone representative. He was trying to find a very good hotel with proximity to golf that met the rest of my requirements and he did a fine job. Considering how many hotel options there are in Punta Cana and all of the golf courses it was not a simple process to find the best situation to meet my needs.

We booked our vacation of 3 generations today. Our representative, it doesn't get better than him. He portrayed the most professionalism that I have experienced while doing business. Patient, courteous and well rounded. Thanks for hiring him. I will definitely think of BookIt before I travel in the future and will recommend this to everyone I know. I used BookIt a couple of years ago but that's the only way my daughter travels. I see why.

Got very good vacation deal from bookit.com. Much better price comparing to other online resources. Will recommend to my friends. Hope it will be a real good vacation. Will add more comments after return from vacation. Thank you for a good deal and great customer support.

I booked a trip to the bahamas and found out a few days before my departure from a family member in the bahamas that the resort I was staying at was closed due to a storm. I received no email nor phone call from BookIt.com to notify me about this and I had to call them to confirm that information. They accommodated me for another resort however initially wanted me to cover a cost because the new resort was more expensive. After sternly expressing how inappropriate and unprofessional this entire situation was, they decided to cover the cost for me. I am not sure If I will be traveling through BookIt.com again because this was unacceptable and inconvenient.

This is the second time that I choose to book with BookIt. I had a great experience with them on our recent trip to Ocean Maya Royale, so I decided to use them again. It was so quick and easy to use, the prices were better than the competitors and my Shop at home also gave me a bonus, a win win in my book.

BookIt made it very easy from start to finish. Will use again next time I am planning a vacation. Prices were most competitive I found on the internet and through phone calls. I'll tell friends to use BookIt as well.

Found my trip and flight then when I purchased system changed my flight to one I did not want. Contacted BookIt and they said I could cancel for a fee and rebook the flight I wanted but by then the price had went up 200.00, so to cancel and change 2 reservations was going to cost about 500.00. I did everything right when I booked my trip but system changed my flight. Now I have to meet my family 6 hrs late at destination plus a 7 hour layover in Dallas.

I booked my trip to Mexico for Dec. in May so I could get the best flights/hotels, etc. It turns out WestJet changed their schedule and BookIt claims they sent an email notifying me of the change in July! I never received the email and only found out about the change this morning, less than 24 hours before leaving. At the very least I would have expected more than one email and/or contact to ensure the email was received. No one, not BookIt or WestJet, cares about the inconvenience this has caused me personally, and doesn't think any sort of compensation is necessary. Very disappointed. I have learned it doesn't pay to book early and absolutely no advantage to using BookIt. In fact there is less accountability using a 3rd party since they just blame one another when an issue arises.

Booking my graduation trip for me and four others on BookIt was effortless! I did some research on the resorts prior to looking on BookIt and luckily they had my favorite, including the exact number of days we wanted to be there! This website even booked our airfare, hotel, and transportation (from airport to hotel and hotel to airport) all together! Thank you for making this experience simple. I look forward to using this website in the future!

I spent several weeks planning our vacation and I found the best deal on BookIt.com. The online booking did not work (could have been my internet connection) so I ended up booking my trip over the phone. The gentlemen that booked my trip was helpful and knowledgeable!

I found that BookIt provided great information, fabulous prices and even has bonus codes that reduce your final price. Purchasing my package was quick and simple, though there isn't an option for Canadians to purchase travel health insurance. The option to pay in installments is great, reducing the amount of money up front. Thanks BookIt. I'm looking forward to my trip!

The agent was very nice and helpful. The phone connection was bad. Not happy that the winter 100 coupon was not applied. We are hopeful that the spa services are included as we were told but I do not see any confirmation of this.

This site was fast and easy to use. Uncomplicated booking on the site and being able to read everything easily and getting my confirmation email immediately after booking. Definitely would recommend using this site to anyone I know who is going to travel.

We bought tickets through BookIt.com for all-inclusive to Punta Conta Cana Dominican Republic. We arrived here on December 9. American Airlines lost our luggage. It is the end of day two of our 6 day vacation and I am wearing the same underwear I came in. I have no medication and no clothes... nothing. We still do not know where our baggage is. This is a horrible and emotional tragedy. My husband is a normal size and at least he was able to buy a pair shorts at the resort. I cannot. They tell me the nearest place to find anything to fit me is a 3 Hour Dr. away. Despite our constant contact and worry to American Airlines and to BookIt.com we still don't know where our luggage is. END OF THIS AWESOME "not" vacation.

What I was promised was not delivered. My request of two rooms together was not to happen until the next day. Rooms are run down and not quick to fix things. Need to better rate the resorts they offer. Won't go back to book it for sure. Only good thing was the sunrise.

This was the easiest trip I have ever booked. The process was efficient, the prices were unbelievably affordable. If there is anyone that feels trepidation trying to book a trip anywhere I would highly recommend BookIt.com. I would like to add it is senior friendly.

Found a good price on my hotel and it was an easy booking online... straight forward. I have used BookIt before and will in the future. The staff on the 1 800 number is very helpful and thorough... wanting to help you and assist in making sure your holiday is happy and complete.

Booking was quick & easy! Offered $10 down with payment up until our vacation. Nice option when you wanna book early but it's the holiday season and you are spending money on presents. We will have our trip paid for when we go so we won't have to worry about it then!

Amazing customer service and deals!! This site is very pleasant!! It was my first time booking a vacation through them and the customer service is very helpful!! They work with you to help modify your trip after booking. I compared the prices with many other sites and this site had the lowest prices! The best part is you can pay your trip in monthly payments if you don't have the cash up front.

Was having some trouble booking on the web page. Called in for help and call was answered right away. Done in under five minutes. Awesome job. Very helpful. Quick and accurate. Will continue to use BookIt for all my vacation needs.

Easy to book and great customer service when I called for assistance! Would definitely recommend to a friend for booking a trip. They have great deals for good prices with a wide variety of options. I found just what I was looking for, for a great deal!

The phone operator was more than helpful. She was very pleasant and kind. We found the best prices from Bookit.com than any other website, even our travel agent could beat the deal! Look forward to our trip, hoping it is all that we are expecting!!!

I found the website very easy to use. There was no hidden costs. The website it organized very well and it was easy to find the perfect trip for me! First time using this website and I will use it again and suggest it to my friends!!

I have been very pleased with bookit both the times I've booked with them. The prices are the best and the agents especially the one I had this time, Chad, was very helpful, patient and professional. I will definitely use bookit for my reservations in future.

She was extremely knowledgeable and over the top friendly. We were swayed to book when we did because of her! Honestly!!! We called once we received the information we needed about the resort and flights. We were two families traveling for the first time and we wanted to make sure we chose the perfect destination and resort. The resort we chose was not yet open yet so we needed to know the guarantees should it not be complete and she was extremely well versed and explained our options if something went wrong.

Booked an All-Inclusive Resort in Mexico through Booking.com and saved hundreds over other sites. Booking process was simple and quick. My first time using Booking.com, but I won't hesitate to use it again. Thank you so much for allowing me to save money and make it an easy process.

Booked a trip paying $10 and future payments 4 hours ago but Hotel.com sent me an offer for $50 less for Grand Velas Resort in Playa Del Carmen 2/04-2/09 and they will not let me cancel or match the price. Call Hotels.com before you book with this Company. Do not believe the discounts. They are not the lowest cost. Never again and I travel frequently. The rates I am paying is 677 instead of 623. Hotel.com is a mobile offer on Hotel.com and is less expensive than a computer.

I booked my trip with BookIt.com for the first time. I noticed I check out at noon but our flight out isn't until 3am!!! When I asked BookIt.com to get me an earlier flight so I don't have to hang out for 15 hours with no room they said sure for 200 more dollars! Really!!! I thought the flight was 3 pm not am. It was BookIt's mistake!!!

My booking was going fine until an error occurred and had I to call in to customer support. The customer service rep that helped me was very courteous and thorough in getting it straightened out without me having to start all over.

I think that the software is not user friendly and I don't think I will use this service again. I called the customer service, for exiting booking. I waited for 10 mins, still no one answer my call, however, for new booking, you don't have to wait.

This is my second time using BookIt.com and I love it. We just booked our honeymoon; It's so quick and easy to use. Would definitely recommend it to family and friends. I love how they always have great coupon codes to use. Thanks BookIt.com for having awesome deals!

Jasmin was very helpful with assisting us with selection and clarity on terms/conditions and any questions we had. Thus far, it has been a very smooth transaction process. We are still a few months away from our trip, will update during/after vacation.

I was updating my credit card information and it created and charged me for a new booking. I called and spent 32 minutes explaining to a customer service. She was not competent to clear this mess up. I asked to speak to supervisor and was on hold for another 20 min. I will not be traveling through this website again.

I am a frequent traveler and use many of the popular search engines such as Expedia, Priceline, Cheap Caribbean and others. This was my first experience with BookIt and I found an awesome deal! The site was very easy to use and I found the filters helpful. Going forward, I will definitely use BookIt first for my travel needs! I would highly recommend that anyone reading this review to try BookIt for your travel needs!

After a terrible experience on my last trip with bookit.com, I encounter giving bookit.com another chance, why not right? I called customer service to book my trip. I was helped by Willie **. He gave me a very good deal and went for it. He was very helpful and talked English very well. The only problem is that after hanging up I realized I misspelled my last name by one letter, therefore I had to call again a couple times to get the airplane tickets fixed, the hotel portion fixed, and the car rental part fixed, asking to be transfer to one another one by one. At the end this other lady named Sara I think, was very helpful and was able to contact United Airlines to directly correct the misspelling and also told me the Hotel reservation name was also corrected. Everything seemed fine by that moment.

I booked my trip through Bookit. The site was very easy to use and the price could not be beat. The only thing that happen was I used Ebates thinking I would get 5% added to my account and I didn't receive anything for my booking. I was a little disappointed. I will also contact Ebates. But thank you, thank you for the great price on my trip!

I've used Bookit twice now and I love the ease of how effortless it is to book reservations and payment options. The prices are always great and when I reached my destination the check in has always been easy and without headache. Most of the time the hotel staff can't believe the deal I got!

This is my first time using BookIt and I was a bit apprehensive. I had quite a challenge - getting my four kids and friends all to Cancun at an all-inclusive for my 50th bday. No one had the same spring break - everyone was arriving on different days. Sometimes there were going to be two of us in one room, other days we needed two rooms with 7 people among them. It was daunting enough for me to plan, never mind execute - especially at an all inclusive where headcounts MATTER. Enter Jeremy. I called him early in the afternoon to see if my plan could even work.

Planning our trip was easy. The BookIt website is extremely informative and made my vacation hunting process smooth. I was able to go back and forth between the resorts that I was exploring very easily. Very excited for our trip.

While booking on line there was an issue with the payment method that was being used. A confirmation # was provided and said that partial payment was made and a # given to call. I had to leave for work, called by I returned home and called the number provided. Customer service said that booking that was made in the morning time was no longer held. Customer service did say that they could help me but with a service fee of $25. The room/booking that I believed was originally held was no longer available. Reservation was to be booked for the royal club. Now my booking is for a standard ocean room.

I have used BookIt to plan several vacations. The representatives are always helpful and patient. Great vacation packages at great prices. The customer service you receive is five stars!!! I will continue to use BookIt to plan my future vacations and you should too!!!

I enjoy the website, being able to call for info and getting a fair price. The website is easy to navigate, easy to save my trips and review later. I am very happy with BookIt. I look forward to special offers.

Looking forward to our trip! Finding and comparing different resorts/flights was very easy using BookIt! The variety of resorts of different star levels made it easy to choose! Booking and Payment was easy. Getting booking feedback and confirmation was prompt. It was a very easy process.

I have booked on Bookit.com before and it was easy peasy. This time I was booking for Riviera Maya to see a friend get married. She has a travel agent but I decided to check out the site. To my joy, Bookit had the best rates, the best discounts and the best flights, even better than an agent. Pay Delay is the bomb as well. What a great way to pay before you play. So excited... Thank you Bookit once again.

The internet booking software has performed as it always has over the years as expected. We have booked our vacation with BookIt annually over the years with no problems in travel connections, hotel accommodations or transportation to our hotel destination. We recommend its use.

We made up our minds where we wanted to go and was ready to book. Our travel group of three couples needed to have better flights than what we saw on BookIt. One of us called and spoke with Genevieve and let her know that we needed the exact same booking. We called her and left a message. Genevieve returned each of our calls and had us booked. Very pleasant and professional.

The website repeatedly failed to take the final BookIt command with the same multiple error messages. I kept filling in the information it said was missing with the same dismal results. I finally gave up and called it in. I had to supply most of the same information again. The lady that handled it did a nice job, but overall your booking interface at the website was extremely poor in getting the job done. She did neglect to ask for frequent flyer information. I guess I got to go back in and update that. I also believe that the cost also went up a bit from where I started. I've used your service several times and the booking interface is the worst in the industry. You should focus on basic customer needs not selling a bunch of add-ons to jack up the price. Information entered should be saved not re-entered multiple times.

Thank you Bookit.com for being one of the lowest priced around. We are a one income family so I have to be mindful when trying to vacation. You just made that very easy for me. Your website is also very easy to use and I feel in control with my vacation being able to see it when I need to and by paying online. Now that the easy part is over the hard part is sitting here and waiting for it all to begin.

This is not first vacation we booked with BookIt. The pay delay option makes it easy for us. We will use it again. I'm sure easy and coupons add up too. The listings of the extra excursions make it easy to plan our vacation. We looked at it one night and booked the same night. Great value.

It was as easy as pie. Very simple. And priced very comparable to other sites. I would use it again and again. It was recommended by a friend and I will pass it on to others in hope they will find it as easy as I did. With a family that loves to travel it will come in handy for the future.

It was very easy to navigate and find the best deals! I really liked that you can just go down the line of your booked event from hotel to flight to transportation and then book it! The only thing that would make it easier is if you could save the booked vacations as you go through them, so you can compare them all at the end.

Seeing I was booking for two couples, I decided to call in rather than book online as I usually do. Melody ** answered the call, and right off the bat it was a great experience as we got a good chuckle out of her asking me my name, and when I responded, she said, "Yes, that's my name". I said, "well that's almost my name too!" Melody was very professional and our booking went quickly and without a hitch. Our email confirmations were delivered as guaranteed and all we have to do now is to wait and enjoy the vacation. We've booked with BookIt a couple of times before and have never been disappointed!

I have booked over 5 vacations using Bookit.com. I currently already have 2 vacations booked for 2017. A feature we all like is the Pay-Delay. You pay a deposit to hold your flight then 3 equal payments thereafter are pulled automatically...

My wife and I have been using them for years! Awesome customer service and very helpful in planning our trip! If at any time we need to change anything in our itinerary they are great to work with and always have done everything they could to help us!

11/28/2016 upon booking an all-inclusive trip to Cabo San Lucas; Pueblo Bonito Sunset...I experienced dissatisfied results--nor did I receive an update EMAIL response from: ** Regional Supervisor of Market Operations | BookIt.com ** l ** l ** | 14251 Panama City Beach Parkway | Panama City Beach, FL 32413. TODAY. I finally AGREED to proceed to book Pueblo Bonito Pacifica INSTEAD because of the non-response wanting to receive from the above. I wish I could have booked this CHRISTMAS trip with Pueblo Bonito SUNSET instead of Pacifica. Unfortunately - I surely hope I'm content with this booking to Pacifica.

This is the first time we have used Bookit.com to plan a vacation. The website was easy to navigate and the prices were very competitive. We won't be taking our trip for another 7 months, so hopefully all will go well. I will update this review as appropriate but so far we are happy with our experience.

I worked with willie **, he was awesome! He walked us thru our whole package and explained everything we had questions about! We booked a vacation thru him and would use him again! Please tell him thank you.

BookIt.com was extremely simple. We didn't bother checking other sites because this one was so easy and the prices were great! We would definitely use this site again and plan to let our family/friends know about it. I don't have great computer skills but this process walked me through everything I needed.

Dereck was really great. What Steven, Diandra, Jared couldn't solve, Dereck did solve. Sorry he couldn't void a $25 fee for changing the booking when clearly it was not my fault. Otherwise, the best - Dereck! One more thing: it would help a lot the customer if you had an email address for customer service.

It was good. Sure my sister will enjoy and have fun and be happy, Your website is ok, easy to access, and direct through. Hope you all keep it up and thanks for your service again. Will sure to use it in the near future again when am booking for my reservation.

This will be my fifth time booking an all-inclusive vacation with BookIt. They always have the best deals and promotions going on and I will use them in the future. I always try to refer BookIt to other travelers because of the service and deals.

Andrea was very helpful and patient while the bank made it possible for the funds to be switched over! She was encouraging and thorough for all the requests I had! I'm sure we will have a great time. While booking, she called back, as requested! I am thankful.

The site is simple and easy to use. The filters narrowed my search to what I was looking for and I booked the hotel that I was looking for. It also showed me some great options and packages to make my travel even better and easier. Great and easy site to use!

After everything was settled everything turned out great. There were several frustrating situations with the website trying to piece together my family's vacation. At some point the flights that were added to my package would just disappear and try to get me to select a more expensive flight. Other than that love the delay pay to book early. That's a great option.

I got a great deal with the extra $50 off! Or, so I thought. Not more than 5 minutes after I booked, I received an email stating that discounts were tripling. It would've been nice to see an email saying, that since I had just booked, they were going to give me the triple discount. Now, I'm kicking myself for not waiting five minutes to save $150 instead of $50!

Kerrion provided exceptional service. She was patient, cost conscientious & very personable. She answered all my questions, made sure I got the shortest flight for the best $. I couldn't have been more pleased w/ the service she provided. Be sure to ask for Kerrion when you call.

I always research my vacation online but then call to book. Today I booked with Chad, who was extremely patient, helpful and honest! Definitely made the process easier and I feel confident with my choice of resort thanks to him. Highly satisfied! Will continue to book with BookIt.com.

Absolutely no complaints in booking through the website. I've booked many trips through the interweb. No issues here. Very simple in fact. They even had an addition for transportation to and from resort, and a very good rate! Not my first time using Bookit.com and certainly not my last!

I booked a trip to Mexico for January with you and I have to say your site was excellent, no problems and very quick to do. I'm impressed with it and I would definitely let other people know of your site. It was very easy to do... Thanks for a great experience.

Bookit was recommended by a friend. The customer service representatives was very helpful. She even told me about the different activities I could sign up for. I would use the site for future trips. I will recommend this site to family and friends.

This is the second time I have booked an international vacation through Bookit. The first time it was just for me and my husband, so it was an easy online process, and a fantastic deal for an all-inclusive Cancun, Mexico vacation. However today I needed to book a vacation for 6 adults, so I called to book the trip worried that I would screw it up online!! Jing (in Florida) was my agent, and she was AWESOME, friendly, knowledgeable, went out of her way to find us the best deal for the price, and also booked our transportation from the airport to the resort and back! As we are taking our 2 adult children and their significant others, I had to call and get the birthdates of the other two and she was kind and patient. I feel very confident that our vacation will be fabulous and look forward to booking more adventures through your site!

This was my second experience booking a vacation with Bookit.com, and it was just as great as the first time. Steven was very relaxed and patient with me on the phone. He made sure he found me the greatest deal, and made sure I was comfortable with my booking before proceeding. I'm excited for my family trip!

So far so good. Booking easy. Did pay delay. Hope it works correctly. I've never done it before. Will write again at trips end. Trip is in April with other family members. I like idea of a new resort.

I have used BookIt.com previously and had good success so I am expecting this trip to be fun as well.

So easy to use website, I don't need a travel agent anymore. Love your Black Friday deals. I also used BookIt last year on Black Friday and had a great experience. I highly recommend BookIt over other travel websites.

Found this vacation thru a google search. Went to Bookit.com and found the site very clear & fast. Pleased with my 5 star vacation rate. Looking forward to my first trip to Mexico. Based on this booking experience I would certainly recommend it to others.

Charged $50 because I canceled 2 hours after purchase. After many years of using bookit, this is the last. Customer service did nothing to help, I'll post on all my social media of this terrible service.

Good experience. Good price. Many options. I got a good package for flight, hotel and car. Glad I was able to split the bill among the group as well. I will use this service again without hesitation to book online travel.

I needed to change the location of my vacation. Barrett was outstanding. He helped me with no issues and recommend a great resort alternative. I would recommend Bookit. I have used them many times and always found great prices and service.

My wife and I planned a trip to Punta Cana. A month after booking, we found a new hotel that would have worked better for us. These folks made the switch for us with no questions asked. Great customer service!!!

HORRIBLE CUSTOMER SERVICE!!! Save your time & effort...book thru someone else!!! The lady was very incompetent with the booking & manager wasn't any better! Spent over 2 hours making these reservations with the end result of having to cancel them because she didn't book our flights together!

Very friendly customer service. Helpful and very easy to speak with. We loved our trip and could not ask for a better experience. Even booked excursions for our trip who were awesome. Thank you for caring for my family like it was your own. Will definitely use again.

I love that I can make a down payment and make payments. I highly recommend this travel service to those that want to venture out. I wish RUI hotels have the pay delay. What happen? They don't no more.

I absolutely love Bookit.com and I highly recommend to use this site in order to book all your trips! Super user friendly and you can find fabulous deals on here! Check out is very fast and before you know it - you got your next trip all planned out!

BookIt is a very special site with dedicated employees on the background. They actually want the best for you and will do whatever it takes. I had a price adjustment needed, called customer service, the lady went above and beyond and took care of it with no hassle.

Process was easy but the site does not provide a hotel confirmation #. Just a booking ID. My only issue that I'm not thrilled with. The Booking ID email shows the hotel confirmation is pending yet they charged my credit card.

Odayne was fantastic! He was so patient and helpful with booking our trip. He helped us coordinate the dates, the amenities etc. His cheery disposition and extensive knowledge helped make this one of the easiest vacations we has ever planned. Kudos!

Easiest web site to navigate through. Great prices. I have booked a total of 7 trips to Mexico over the past eight years and have never been disappointed. I will continue to use Bookit and have recommended to many friends as well.

Had a hiccup with the booking due to an error on my part so I called customer service and Raquel was wonderful. Really patient and helpful. I was a bit stressed initially, but she did all that she could to help solve the problem. I'm looking forward to my trip now!

It was extremely easy to find what we were looking for and at the right price. Ebates had a coupon for $40 off and I got an additional 2.5% cash back. Def worth signing up for! Now I just hope the reviews are as good as they say they are about the resort!!!

Very easy to book and add excursions at the hotel with Bookit. My wife is very happy with the entire trip. We are both looking forward to our get away. She will celebrate her birthday in Jamaica. We have a seven-day tri booked and verified. Nice we don't have to pay all at once either.

My vacation trip was cancelled two days before my trip without my knowledge. When I called to see what happened they told me they sent me an email. I ask why didn't they call me if there was a problem with my payment and they never gave me a straight answer. They also told me I would lose all my money I had already paid in. They charged me a $125.00 fee too plus my last payment, to reinstate. I will never use them again.

I booked a vacation package through Bookit.com. My vacation package was for an "ocean view" room at an all-inclusive resort and flight for two people. On arrival at the resort, I had a problem because the room I was assigned had no ocean view. The resort categorized the room as an ocean view room, but the view was blocked by trees. So, instead of an ocean view, I got a "jungle" view. I contacted the front desk at the resort to request a room change. They told me to come back in two days and they would have a better room for me. I came back to them as I was told, but they did not have a room on that day either. I was again told by the resort to come back the next day, which would be the fourth day of our trip.

When we were unable to make our reservation online, due to a communication problem Bookit was having with the airline, our booking agent Rebecca was so helpful, walking us thru making our own airline reservation and then applying the airline discount to our reservation. She was able to make a stressful situation into a very positive experience. Thank you, Rebecca!

Our experience was absolutely amazing! We were able to look up the places we wanted to go, and get a flight there on the right days so quickly and easily. As a couple who doesn't travel out of country, planning a flight and hotel stay was really tough; until we found this! My payment did not go through all the way because of some bank troubles, and they called me within about 30 seconds of pressing submit to walk me through, and finalize the whole thing. Very kind, polite, and overall just great customer service! We will be using their services again in the future.

Awesome booking experience this is our second time. We have not experienced any issues at this time. I recommend this site for any to book a vacation package I hope everyone a very happy holiday and an awesome New Years.

Was experiencing difficulty booking my reservation online and decided to call support number and was helped by Willie. He was so incredibly helpful. Was able to get me a better deal then I had originally found for our trip. I wouldn't highly recommend bookit.com for their excellent customer service!

Great service good price. Had an issue with my credit card and completing the booking. I got a call within a minute of doing the online portion and was guided step by step by one of their lovely customer service reps. I recommend Bookit.com 100%.

Family Trip - I had been looking online for about two weeks trying to find the right flight, right rooms, etc. Your representative Doug was extremely helpful in explaining different options and finding the right dates to meet a budget and take care of my entire family. This is a first time for me to do anything like this and I am so excited. He made it easy for me and I felt comfortable making the decision right then. Thank you!

Customer service was great! Ladonte was very accommodating and patient. Never had someone who is willing to wait on the phone. I was at work trying to multi task and was able to book a great deal. Looking forward for future booking!

I can't explain enough how great my customer service has been with BookIt.com! We had a last minute thing pop up to where we were no longer able to travel to our destination and Cristina took such great care of making sure our travel needs were met and we were able to travel somewhere more suiting. Thank you BookIt.com and Cristina for being so accommodating!

I was unable to modify my existing booking online - wanted to change date and was told all rooms shown sold out so I called and they booked it for me. I knew there were room were available because I checked the website like I was a new customer and they had several rooms avail for the date I wanted. I ended up paying extra for help on your toll free #.

My flight going to Jamaica was changed from departing on originally on Friday to Thursday and returning on Tuesday instead of Monday. I made several calls to the customer service. I was told a call review will be conducted within 24 to 48 hours but never got a response back until 4 days later a night prior to my travel. I ended up traveling with the messed up ticket since I was told to pay additional $255 for each ticket for me and my spouse. The lack of response in a timely manner was very disappointing. Terrible experience.

BookIt.com is awesome. I enjoy using this website and it gives you so much options for hotels and most of all lower prices. I will not hesitate to refer my friends. Actually I have already started to do so. This is my second time using this website and I plan to do so in the future. Thank you BookIt.

Website is user-friendly. Our Hawaii trip was great last year... Great deals. Safe and using tools and guides easy... Recommend this website to all our friends. Just a click of a button. Great memories are made with this website.

I booked online and got a notice that my airline booking went through but not the hotel. I gave me a phone number to call, but the person taking the call said she had no idea what I was talking about and I had no booking. I read her the message on the screen over and over without any luck getting her to understand. I asked to speak with her supervisor and was put on endless hold. I gave up and then got an email with another number to call. The person taking that call was very helpful and got the trip booked. But when I checked the reservation, it appeared I hadn't gotten the best discount so I emailed him asking about it but got no reply. Overall, it was frustrating experience and I'm not sure I got the best price I could have. It's too expensive to cancel, so I'll just go on the trip but I can't recommend BookIt in the future.

Easy to use website. Found travel options fast and compared packages over three different timelines easily. Would like the option to have round trip transfers (not car rentals) appear directly after flight selection rather than hidden elsewhere on website.

I called the toll free number to book and was taken care of a representative by the name Shauna. She was fantastic and very helpful in booking my flight and hotel for my family. I have used Bookit.com in the past for a vacation to Hawaii and that is exactly the reason I used Bookit again, great service, great prices, great people to work with.

After booking a flight and hotel package for my husband and me in April, I logged in to check on our flight about two months ago and saw a note saying I needed to contact BookIt.com because there was an issue with our flight. I called and was told that my card must have been declined because the flight was never booked. The representative then asked if I would like to rebook the flight since it didn't go through. Luckily I didn't or I would have paid for 2 flights to Cancun. I knew the card wasn't declined because I had been charged for the entire trip.

Room was clean, convenient to the freeway, and the Greyhound station where we were dropping off our son. Breakfast was more than we expected. Price was fair and beds were comfortable with plenty of pillows. Will definitely stay here next time we come to town.

We have been using BookIt several years, and we have never had any problems. They respond immediately, helpful and solve any problem fairly. I have recommended BookIt to my family and friends. When you need to get a hold of them they respond quickly.

Vanessa was extremely friendly and helpful. This rating has nothing to do with her whatsoever. I just don't like being charged $109 to change a reservation by 2 days - made almost 3 months out. It was simply a quick and easy 1 minute computer change.

I found the best price for the hotel I was looking for. All the process was easy and took few minutes. There are a lot of details regarding the hotel and the different rooms, so it was easy to choose the one for us.

Booking by phone saved me money and a better air flight was located for me. Great experience! I would highly recommend this website and have used it frequently. The trips offered are both international and local. They make the process very easy and economical.

My representative was amazing. He help me book my trip with ease and made sure I was covered. He didn't mind at all when I needed to ask something twice just to make sure I understood everything. He also made sure that I had the best price possible.

Tried to make reservations online. Changed flight plan 4 different times and every time I went to finalize it it changed my flight times back to something else. Called and lady said they were full flights. If they are full then why are they on webpage so ended up reserving with a different person because the first person got disconnected. Guess that went as well as could be expected after an hour of trying.