Blue Bay ClubConsumerAffairs Unaccredited Brand
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Do not even fleetingly entertain becoming a part of this establishment's vacation plans. They are deceitful, relentless, and thoroughly heartless. I just put myself into negative balance (after yet another hidden fee that was misquoted so they could grab an additional $100) just to end this nightmare. From the first 24 hours after we signed up we spent an entire day of our vacation in offices to try to cancel the contract and were not allowed to. Have never been able to utilize any of the benefits nor been able to successfully converse with anyone who could assist us, including the website for Circle One.
Have been threatened, brushed off, lied to, threatened with lawsuits, ignored, cheated, and all around bent over by these scam artists. If you see a man named Daniel at the resort run the other way. I cannot stress enough that you stay away from these soulless creatures. People don't deserve to be treated the way they treat you or to endure the kind of suffering this institution practices. Absolute agony.
Bluebay Dorados - Puerto Plata: We went here in February 2018, and had an amazing time. We were approached by someone who asked us if we would go and see about their vacation club and we did. After hearing them out and asking to see their suites and Villas, we told them we were going to have lunch and talk about it. We had no problems and they were not pushy.
We decided to join and although we were told it could take up to 90 days for all the pluses that go with membership were added. Well 2 weeks later it was all done and we booked our first vacation with our club membership, and save more than 75% off of what the best price we could find anywhere else. (Expedia, TripAdvisor, Westjet vacation, Trivago; everything!) Plus it's willable. We have friends who have had this package for nine years and have saved thousand and thousands of dollars. Also, can "guest" people. This is when you let someone else book through your membership; They pay 16% more than you would. So my son and daughter-in law's 8 day Riviera Maya honeymoon (all inclusive) is costing them $462.00 plus airfare! I am thrilled!
The salespeople for Circle One by Bluebay use extremely high pressure sales tactics to get you to buy into a vacation package. They also outright lie. They offer "free" dream vacations for signing up. Even though I repeatedly clarified that they were completely free and they assured me that they were, they aren't. When questioned on this, David ** said, "Did I make you pay for it?" When I complained I was treated extremely disrespectfully by this same man. After having received the owner's link which is supposed to provide 5 star hotels all over the world for $399 US, we come to find out that's the starting price. The hotels are completely out of our budget. DO NOT Sign up with these people!! They're sleazy!
Everytime I place booking most of time can get the best and what I asking for, and the services provide is very good. I appreciate very much of their patience and cooperation to assist me get what best for I asking. If only I request for additional items the fee will charge and it is very reasonable between my budget, Sometime if the fee I feel on the high side they will explain to me the reason and or help to reduce. They provide me with wide range of selection and it is very good. I enjoy the offer and the location I go to ready give me a great pleasure as I never had went before and the cost is between my budget. The value is reach my expactation and it is always show me what is best for my interest. If any things is not going properly they will try to give me the best services to my request and or compensate to my request if not meet.
I did not have any trouble when I made my reservation. The attention and service that I received were excellent. I feel that I made a good choice in this opportunity. The installations of BlueBay Beach Club were in good conditions. The areas that we use were pretty good. We enjoyed the beaches and pools. The view was marvelous. We felt that staying on Blue Bay Beach Club, we made a good decision, because we have too many places to rest and enjoy our vacation time. Fortunately we were to rest and disconnected of our daily routine and we did not made use of the WIFI service, because at least for us it is quite expensive.
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Booking service was pretty good. They was quick and convenient. Me and my family were very happy with the booking process. Honest and works for the customers. The fees were okay. I thought they was a little high but for the experience it was worth it. I'll definitely do this again and years to come. Great locations available. We had a great time and the restaurants and events in the area was awesome. The value was pretty good. I thought it could had been cheaper but all well great experience for my family but could had been cheaper.
I just love them complete from every angle possible. As a customer I just think they are the greatest. Love them forever. Their booking service is wonderful. I will keep using this service of theirs as a loyal customer forever. They are located everywhere near my home. They are the best ever. This is very very very terrific value for everything you get as a loyal customer. I think real thumbs up.
Booking services is exceptionally great. Every time I have called, someone really nice answers and makes my booking experience great. Additional fees can be killer if you don't know what you are paying for. Usually the additional fees are listed on your bill. There a few convenient locations that are nearby my house that I use. Also, you can go to the website of you need additional help. The value is pretty great and whatnot. Usually when I use this company, I save a lot of money and I get great deals and coupons.
The booking services were very good. I found myself very satisfied. They were great, but it could've been a little bit better to me, but I was overall satisfied. The pay was worth it - somewhat in a way I was kinda hoping it wasn't that high though. The locations offered a lot for me to see and do. I wouldn't be bored or tired from the things I saw. It was excellent though and I recommend it. The value was also something that was very nice to me in my opinion so I'd recommend it the others to come check this place out and see it for themselves.
The booking experience was very simple and quick. The entire process was very easy to understand and everyone that I talked to was very friendly and understanding. I do not recall having any additional fees added to my timeshare. All fees were disclosed to me before I had to pay anything. There were no surprise fees. I was provided with a wide variety of available locations that were ideal for me and allowed to choose the one that best suited my needs. My stay was well worth the price and I would gladly pay the same price again for the same experience if it was offered to me because it was all nicely cared for.
The service is wonderful and very interesting to use and each time one has a booking to do, it is the right place to go do it. The additional fee in this case is justified. It is being created to help the company to give a much more quality service to the client. The offered is good and affordable. I even consider it as a steal. The price is good to go with and comprehensive to have. All good. In this case, the price is too good not to take a chance. It is a one time situation and a great atmosphere. So be on the move to get it.
As far as booking Services go I was pretty happy. I really had no problems and the website made it easy and convenient for me to book a stay in lodgings dinners that sort of thing. With it being a club I kind of expected extra fees here and there but there was really nothing that was over the top or outrageous - nothing that you wouldn't expect to have to pay on a vacation. I feel like there were many locations offered. I didn't really have to go too far out of my way for where I was staying and I had a really great time while I was there so it made it even better checkout. I feel like I got a lot for my money and I didn't really have to worry about a ton of extra costs and things like that I seem to get a lot of value for my initial cost.
The booking services were very easy. It took no time at all to book our vacation. It was just a few clicks on the computer and then we were done. The additional fees are not a problem. There are very few of them and they are not that much at all so you should have no problems with additional fees. There are so many locations that they offer it is hard to choose between them because they are all so good. You want to go to them all even though you can't go to all of them. The value of these packages is great. You get what you pay for and then some. In our case we got a great hotel and great deals on other packages.
I purchased weeks from Circle One for a 5 yr term and was told that if I did not use all my weeks by the end of the term they would extend and all I had to do is call. Well I've called the reservation center 4 times now and have yet received any confirmation that my term has been extended. The reservation center states they send an email to the resort and no one contacts them or me.
We purchased a 25 package with 5,60000 RCI points for worldwide RCI resorts and world airfare for 49 dollars US. The only lie we were told was about the rental program. This did not exist. We were lucky that I got a addendum to the contract that we can transferred as many RCI points per year with no charge. We are Also not too happy about RCI change that we can only use 60,000 point toward point partners. This includes air fare. This is worth approx 480.00 can. You can go online find the best flight then call RCI and book and pay the difference. I Also made lots of calls to Blue Bay and RCI to no resolve. But this was a RCI change as they are not part of the contract. I got my change letter from RCI. Also I would like to say when trying to book a RCI resort with your points the more in advance you try to book the more choice you will have. I have had very good luck.
We arrived in Cancun - Blue Bay Resort for a 1-week restful holiday. Directly inside the arrival portico is a desk at which a number of staff sit. They greet you and you get to fill in your visit particulars. They ask you to meet them the next morning for an orientation of the resort. We complied. We ate breakfast with a rep of the resort. During breakfast he informed us that we could buy into this resort and enjoy other locations around the world. We told the rep that we were not interested in ANY timeshare deal. We were told this was not a timeshare situation. So, we went along with him and had the tour.
The next thing we know is that we are being given glasses of wine which we accepted out of courtesy and kept on talking. Then, a second rep joined us at the table and we were told more information about the whole set up. We asked what the time would cost us and we were told the share would be $8,000. plus. We told the reps that we could not afford this and that we had financial obligations at home which had to come first. We liked the idea of being able to visit around the world, but would we use it. Well, with a few glasses of wine and a table full of seasoned salesmen, we said we would take a contract. We were then given champagne. It was not until we had signed this contract and were outside that we became numb with fear about what we had just been through. We were thoroughly talked into spending money we did not have. So, after a very bad night with no sleep, we went back to them and finally got them to reduce the contract to 1/2 share each. We were a bit afraid of these folks since we were in a foreign country and did not know the laws.
After coming home, we really felt very used and scammed. And, after reading reviews on the Internet about this company we tried to contact them. We did not like what we read. After many e-mails the folks who made up the contract have not contacted us. We can only assume they wash their hands of us and there is no hope of discussing selling the contract back to them. Although while getting us to sign they asked us to contact them first before trying to sell to anyone else.
Canadians should be informed of these schemes and unsuspecting seniors and lone travelers should be told about these types of transactions, by their travel agents, if they, in fact, aware of them. We would like to sell each of our 1/2 shares back to Circle One without anger but we are not being given any encouragement at all.
They told me that if I buy the membership it is going to be good for me and my 2 daughters that we can go to 5* hotels all over the world and we will have to pay only $479 a week plus our airfare. We will be treated as VIP in suites or Villas.They also gave me 2 RCI certificates and told me that I can go vacation any time I want wherever I want 5* hotels all inclusive before the expiration date for only $199 + air ticket. I could also take with me another person.
When I tried to reserve a vacation I discovered that I have to wait 40-45 days before I reserve a vacation to see if any hotel has a vacancy and then I can go. Meaning that if I want to go for ex. to Hawaii I have to wait until there is any vacancy and I can't find then the expiration date end and I can't go any more. Also when you are working you can't take vacation whenever you want.
Also for the Blue Bay membership or Circle One that they call it they told that the hotels are all 5* but when I came back home did my recharge and I find out that all of them are 4* and 3* hotels and specially in Europe are more expensive than if I would go without the membership. No VIP treatment just plain room extra food and airfare. This is not a good deal I am wondering that the money they are asking me to pay $15000 for 15 years I pay to have what kind of benefits? Why do I have to pay up front so much money if I don't have what they promised to me.
I already gave them $10000 and they ask me to pay the $5000 more and are giving me more RCI useless certificates but I want to cancel the membership ASAP and give me my money back. I sign up January 03, 2014. What can I do to get out of this nightmare. I will appreciate your help because a lot of other travelers must go to the same scam.
In 2004, we thought we bought a timeshare (found out it's a 25 year lease) from Blue Bay for 8 million points and paid $39,000 which we have already paid. We have run into the same problems as others. We can't get the 49-dollar flights anymore, only 60,000 points a year, can't use timeshare if we don't pay $499 a year which was supposed to pay for an all inclusive stay each year (actually 2 weeks). But now, they want to charge you an added fee to stay. We are retired and live on a fixed income and could sure use that money. We would like to find a lawsuit to join since we have no money to hire one. I plan to get in touch with US Attorney of Consumer Affairs.
I recently contacted RCI to see how many points I needed to transfer from my Blue Bay account to them for flights to SXM for four people. They said I needed 350K points to pay for the entire cost of the flights. I stated that my past experience with RCI was that I couldn't pay for the entire cost of my flight with points. Only 60K could be used to book flights (which only covers about $400-500). The rep said he had never heard of this and assured me that for four tickets (total cost $3,289) it would cost me 350K points. Ironically you can only transfer 240K points in any given year without a charge of $175 through Blue Bay or have another 240K points transferred the following year for no charge but RCI will then charge you a $125 fee to borrow from the 2013 year.
This whole thing is very frustrating and is a big rip off. I have yet to book my flights as it takes 48 hours to get points transferred from Blue Bay to RCI but I have a feeling that the 480K points I called today to transfer could not be used for the whole cost of my flights. I will keep all posted in the next few days to let you know the outcome.
I got ripped off on a timeshare with RCI points paid 25,000 USD for 6 weeks and 8,400,000 RCI points. This was good for flights for $49.00 and points would take care of the rest, which it did for several flits. Then I was told that I could not use over 60,000 points from now on. After many calls to Bluebay and RCI, neither would talk to me again so that is where I stand. 60,000 a year, I could never use them. I am 74 yrs so I would have to live to about 200 yrs to use them. Good luck to everyone that fell for this, and one day maybe some one will fix this ripoff.
We purchased at Blue Bay and got ripped off. We have spent over $23,000 and got 5.8 million points. We will never live to use all of our points. We can never use our points because there is never any availability. Now they tell us that we owe $499 per year for an all-inclusive fee. Premier Services would not transfer points unless we paid the all-inclusive fee.
What a ripoff! Nowhere in the contract it says we have to pay the fee before we transfer points. Premier has us over-the-barrel with their lies and bait-and-switch methods. I wish we would have not spent a dime in Cancun at Blue Bay. They were so misleading. When it sounds too good to be true it is. My husband and I want to be involved in a class action lawsuit. It is time they got what they deserved.
I purchased 3.5 million points in 2006 to be used to purchase airline tickets. The big sign reads: $49 airfares unlimited for life. This is the reason I purchased. Now I am not only stuck, still making the $400/month payments. Just this month, they sent me a bill for $499 for so-called "annual fee. " Never heard of it before. It's a nightmare. They keep trying all kinds of crazy ways to close my acct. and tell me I still have to keep paying, but they are closing my acct and I can't even have access to the points that I can't use. I've stayed on the sidelines for too long, trying to work this out. I would be happy to join a class action suit.
I bought 1,400,000.00 points expecting to use them for air travel. I was happy to do this as all my relatives live in other countries, and this would enable me to fly and see them. I had at the time 2 weeks’ time share and also time share in South Africa, so I definitely did not buy these points for accommodation; the sole purpose was for airline tickets. Now I am told I can only use 60,000 points a year, which is useless to me. And today, I got a phone call saying they are sending my account to collections. I had previously called them to say joining the new club was of no benefit, and I certainly was not forking out any more money. I told them they could keep the remainder of my points as they had broken a contract, and I did not expect to hear any more from them. They have a big problem and need to sort it out for the benefit of their customers. While it sounded good, it was obviously a rip off.
In 2005, we purchased a timeshare from The Premier Blue Bay in Cancun, Mexico. The Blue Bay Club has not lived up to the contract. We are supposed to be able to use our points to get airfare for our vacations and now find out that we are now limited to 60,000 points, for points partners per year. This is nothing (does not even get one of us to Mexico). We will never be able to use up our points. We do not understand how RCI and the Blue Bay Club can get away with this. Another issue That I would like to bring up is a contract that we paid $299.00 for that would have given us the opportunity to rent out our 2 bedroom unit each year for our lifetime membership. It was never used, another ripoff and scam. They have our $299 and we have nothing. They say they are no longer doing this and refuse to give us our money back. They tell us that we should rent out our unused rooms on EBAY! I don't think so, I paid $299 for the Blue Bay Club to rent the rooms!
On our last day of our holiday (4 October 2008), we came back to our room to find the Manager, **, a cleaner and a receptionist verbally attacking us and wanting to throw us of the apartment. We were due to check out the next day so were totally taken aback by surprise and shock!! They had started packing our belongings and as we refused to leave the room they threatened to call the police. 2 safety guards came in and also were threatening and saying (in Spanish) to **, who didn't realize I'm fluent in Spanish, that they could easily get rid of us with all our stuff. They laughed at us and told us we had to leave (we had been there a week). We tried to reason with them but they were totally unprofessional and and I got worried about our safety so decided to finish packing our bits and leave the room. They basically treated us like low-life criminals and in all my years of travelling, I have never been treated so appallingly. This is a 4-star resort and I am absolutely disgusted with their management.
I visited Blue Bay Cancun back in July 2007 and purchased a timeshare/vacation club through the resort. The major selling point of this timeshare was the over 8 million RCI points which would allow me access to the RCI points partner system (including airfare, car rental, etc.). I was informed that the policy was changed and that I would only be allowed to exchange up to a maximum of 60,000 points per year towards the Points Partners. My plan was to use those points to purchase airfare for my vacations, in addition to the accommodations. Since my contract is for 25 years, there is no way I will be able to use all my points. This restriction is only for Blue Bay owners. This is extremely unfair and the restriction is not consistent with my contract. I feel that I am owed a refund since the rules to my contract were broken.
We purchased 8,400,000 points in May of 2007. We purchased with the intent to use our points to fly our son to visit us from out of state who has disabilities. This would be a great way to have a lifetime of visits with our son with very little cost. We also intended to use this for vacations for our family. We were booked to visit Cancun in November 2008 and when trying to use our points for airfare, we were told by RCI we now have a cap of 60,000 points and blackout dates around the holidays. This is not what we were originally sold or told and would not of purchased if this was presented to us. In addition, we have 6 weeks to use at the resort where we purchased this vacation program at. Blue Bay was to assist in renting out these weeks. Now the rental program cannot be managed by Blue Bay, so we have not been able to rent out our weeks.
The intent, per Blue Bay, would be to rent out 5 weeks and use the money to pay for our all inclusive fee for our one week. This would leave us with only a $49.00 airfare fee, per person, to fly to Cancun and spend a week at our favorite resort with very little cost. Blue Bay has not delivered on anything they sold us. For us to fly to Cancun and visit in November, this would now cost us over $3500. We were forced to cancel our trip in November. We cannot believe we purchased a vacation package for thousands of dollars and cannot vacation. How sad to be scammed, ripped off and left with no options. The service, response and overall managing of this situation from Blue Bay has been terrible. We have spent hundreds of dollars just calling the resort trying to reach someone that can assist us and help rectify this situation for over two months with NO LUCK.
We met with Blue Bay in June of 2008 and they told us they changed the program and it would only cost us about $5000 more to join. How crazy is that. Rip us off and then ask for more money. We are at a true loss because even if we use the 60,000 points over the next 30 years to fly, we would only use 1,800,000 leaving us with 6,600,000 points. This wonderful vacation program continues to cost us money, which we did not plan on. Vacations will be slim and our trips from our son will be limited. HOW sad to take advantage of guests that love Blue Bay resorts and believed in their reputation! If they would have taken the time to work things out in a fair manner, we would have been patient and open to a resolution. Blue Bay remains unwilling to assist in any way, which leaves a very bad feeling towards their resorts. This is sad because they have beautiful properties, but continue to damage their reputation with their lack of action and resolution to this debacle.
Blue Bay Club Company Information
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- Blue Bay Club