Avis Reviews

I had a horrible experience at AVIS in LAX. I rented a van for a week, on the last day my flight time will was changed eight hours later and I had to extend rental for another 5 hours and AVIS It was charging me $500 not even 24 hours. A trained professional could have suggested for me to bring the car in and exchange it for another one which fees would’ve been a lot lower. A month later I received a letter from Avis charging me $250 for cleaning services. These terms and conditions were not read to me. Avis once again A trained professional could have read me all my terms and condition. The Avis representative told me to bring back the car with a full tank of gas with no damages on the vehicle. And now I’m being charge for a cleaning fee. I want other people to be aware of the situation. So they won’t go through, what I’ve been going through with Avis. Horrible customer service.

Avis has the worst customer service. I had a corporate rental and they charged me over $1000 because I needed to extend a business trip for 1 additional day and drop it off at a different location. I would never use this company again and will be closing my account, telling other colleagues to never use them for business travel. It's not worth it. I would rather walk.

Well, booked online through a 3rd party and when I arrived at the Brunswick, GA, airport, the representative told me there was a possibility I would not have a car. I’m not sure if I was “lucky” or just took a chance. She gave me what she had and it was not a good ride. The SUV pulled to the right and the steering was horrible. I called the counter within 5 minutes to learn Avis had no other cars. The representative told me several times that the office closed at 5:30. Not one time did she tell me to return the vehicle before 3:00 pm. Returned the car at 5:30 and was charged an extra day. I believe her intentions on telling me to return before they closed at 5:30 and not my return time of 3:00 was to confuse me so they could enjoy the extra day. Also we could not locate the latch/button for the gas, charged over $80 to fill up. Here you go, keep the extra day rate and the over $80 for gas. We will never rent from Avis again. May God richly bless all at Avis.

I rented a car from Avis Budget Autovermietung in Berlin, Germany for two weeks in July 2021. The rental began through an online broker, Qeeq.com, and the price was quoted in Euros. At Avis, the rental agreement was also priced in Euros. We had to return the car after-hours, so I did not receive a final invoice until weeks later when we were back in the United States. Avis Budget Autovermietung charged us in US Dollars, resulting in overcharge of about 50 USD more than if they would have charged in Euros. After calling Visa, they removed the additional charge, but later added the charge back. The customer support at Qeeq.com also tried to help without success.

I am currently broke down in the middle of nowhere with my sister and our two children going on 2 hours! The first person I spoke to never put our ticket in. I call back 40 mins later for an update and that woman says no ticket was put in. She then proceeds to tell me a tow truck will be here in about an hour and THEN an Uber will be called to take us to the airport to get a new one. I asked if the tow couldn’t just bring us the car. She said no. The tow truck driver calls me and I asked him why he couldn’t just bring the car because not only did I not want to get my family in a car with a stranger during covid but I was not going to sit here with my kids and luggage without a car for protection waiting for a driver. He said he could bring one but that he just had to get the order. I then try to call the actual location we are supposed to go to but there is no way to speak to anyone there!

I rented the car via AA webpage. Upon my arrival to AVIS LAX Airport office, clerk was very helpful, like it is in my profile I requested to only include car and third party insurance. Without any other additional, and turning down the toll TAG. I signed the contract without double checking it - there my mistake. Couple of days later I receive an email from my bank with a hold amount that tripled the rental cost. Immediately contacted Avis' Customer Service by phone and email to find out the reason. No luck, I only got a computer generated reply, however praising their customer's care. Kept on sending emails to Customer service without any luck.

The worst ever. No one would honor my reservation or confirmation number. The location didn't have any cars after they repeated they did all day. I never got a chance to speak with a supervisor or high authority. Kept getting bullied around by customer service and reservation specialist. Just terrible.

I rented a car from Avis in Las Vegas (pre-paid). I returned the car and got home and got a bill for an additional $200. One item was for gas and the other was for insurance. I didn't buy the the additional insurance and I brought the car back full of gas. Adding both of those together still doesn't come up to $200, but they don't care. I called them to have the additional charges removed. Avis refused. They said they'd reduce it by 30%. I said NO. Then they said they'd reduce it by 50%. I told them I'd dispute the charges through Visa.

The start of a complicated situation starts with an online car rental reservation from July 9, 2021 to Aug. 12, 2021 in the amount of Euros 1738.20 - with 5265 kms. included - pick-up and return at Charles de Gaulle Airport, Paris, France. Upon arrival at the AVIS counter in the airport, the attendant stated that rental contracts in France cannot exceed one month so that she would have to break the rental up into two contracts, one ending August 8, 2021 and the other for 4 days ending August 12, 2021, the latter at the cost of Euros 258.46. When we asked whether the total cost would be any different, she stated that "of course" it would not.

I booked a car with Avis at a price that included taxes and fees. I get to the Portland airport to pick up the car and was presented with an estimate that was more than double the agreed upon amount. I protested but the lady at the counter said that this was normal and that it was just "taxes". If I wanted the car, I would have to agree. Considering that was the only thing available, I had no choice and this was a huge scam. Avis customer service doesn't care and takes forever to respond to emails. Very poor service all around - Beware of additional charges!

On October 8th 2021, I made a reservation through the website (https://www.avis.com/) to pick up a car at Tue Oct 26, 2021 at 01:30 PM, in Los Angeles Intl Airport, LAX 9217 Airport Boulevard Los Angeles, CA 90045 US, and drop off at Sun Oct 31, 2021 at 08:00 AM, Cross Border Xpress (CBX),OY1 2745 Otay Pacific Drive, San Diego, CA 92154 US. I received a confirmation number for a total of USD$233.44 and I was charged a prepay of USD$311.96

On 10/11 I made a reservation online for their Collierville location for a 3 day rental. I selected the prepaid option and they charge 647.00 USD. 2 hours later they call me saying that they don't have a car and had to cancel my reservation. Then she told me that I had to contact their customer service to get a refund. After an hour on hold, they told me that I have canceled the reservation and would get my full refund back. It's now 10/22 and I still haven't seen my refund. Thieves! They will lie about their inventory then keep your money without ever providing a service!!!

Avis Car Rental in Lisbon charged my father 75.45 euros, which is about 88.76 American dollars for opting to turn in the cart without a full tank. My father even said in the very beginning that he would not do that because he always fills the tank completely. My father not only filled the gas tank, but topped it off before physically returning it. We have contacted the company, which that in itself is not an easy feat, and they are of no help. How can a company get away with doing this, especially to an elderly man?! Not only are we never using AVIS again, but we will certainly deter others from using them too.

I rented a vehicle from Avis in Deptford for a two week solo business trip. When I returned the vehicle, they took the keys, thanked me and I went on my way assuming everything was okay. 2 weeks later, I did not receive an e-mailed receipt or a receipt of any kind; I did, however, receive a charge on my credit card statement from Avis with an additional $159.94 fee. I contacted Avis and, after holding for an hour and 40 minutes, I spoke with somebody who told me the extra charge was a smoking fee. I informed them that I do not smoke. They looked into this and told me that there was no evidence to justify such a fee so the money would be refunded and I would have my receipt (both with and without the additional fee) e-mailed to me within 3 hours.

We dropped off our rental car two days early Filling out a return slip and putting it in the return slip box; nobody was working at the counter. We were told we returned the car one day early. We was driving to Florida from PA and we had Proof that we was staying at a motel in Georgia - at this time. We tried showing a bank statement and the company still charged us that extra 2 days.

I reserved a reservation with a debit card which was accepted. I go to pick up the car and they ask for my card. They say they don't take debit card. At no point in time during the reservation process was I informed that my debit card would not work. It did not stop me from making my reservation. I do not have a credit card. I have to cancel the entire reservation and get a refund. This ruined my weekend. I will never work with this company again. If you have a stupid policy you should at a minimum notify your customers that aren't fitting into your stupid policy before they make a reservation. Worst rental car company ever.

Waited 40 minutes in line, didn't have the type of vehicle that I had reserved and upcharged me for the larger vehicle when there shouldn't have been an upcharge. Then between the time I was given the vehicle info (license plate #, make & model) and the time it took me to walk to the garage to claim the vehicle (<5 minutes) they had given the car to another renter! Don't bother with Avis. You'll never GET the time back that they'll waste for you.

Have been a long time Avis car rental company until recently. Avis has started taking out hundreds of extra dollars out of your account, yet giving you a receipt that gives a different amount once you pick up your rental ('oh, we forgot to tell you, but this last year Avis has been just taking out a couple extra dollars off of credit cards and not telling anyone'). I think the word is 'subterfuge'. Long time Findlay, OH location agent just retired, so this is a new agent pulling these tricks. They just lost this 10 year customer who typically spends over 10K a year on their vehicles. This is unethical business practice. One would be wise to think twice about renting with Avis.

We ordered a 12 passenger van 4 months prior to our trip. When we got to Avis location in Aurora Ohio, we had to wait because our van had not been cleaned. We took the van after they cleaned it, got home and the check engine.

My husband and I live primarily in New York but recently bought a condo in Florida. We do not have a car in Florida so we rent one from Avis at Palm Beach Airport. On 09/15/21 we went to pick up Our Avis car. When we opened door to car it smelled a lot. We thought we’ll it was sitting in sun, heat and closed up for a while. Assuming smell would go away we put on air, opened windows and began our 30 minute drive. Almost to our condo the oil light went on! Smell still strong. Tired and disgusted we decided to call Avis next day. We had so many things to take care of in these next few days and now this was added to our list.

Just received a $250 charge from Avis saying that I didn't return the car in the same condition 3 weeks later. When I asked them what the issue was they said there was a lot of sand in the car. I then argue with them the following: 1) When I inspected the car with the Avis representative during return everything was fine. He also said everything was good. 2) Sand? We were nowhere near any places with sand. There is no sand in the Las Vegas strip. 3) Why are they doing this 3 weeks later. If there was an issue they should of contacted me immediately. 4) If there is sand in the car, the Avis employee put it there after I left as when inspected by Avis rep and me on return it was clean. I'm not sure what they're doing but this isn't right.

To begin, let me state that I usually avoid writing reviews unless they are positive and this is one of those times I needed to make an exception. In about January 2021 I rented a 12 person van for dates of mid July, this was crucial because we had 12 people flying in from around the country and this would cost us $600 for the weekend which was the best we could come up with instead of ubering all around SC. I booked the van online and all was great, sent me confirmation, had the bill and location to pick up and life seemed great.

There is no transparency in talking to the customer, and the down payment set are delayed with no explanation. I had very bad experience with the staff and the way of dealing with customers is very bad.

It is a terrible company. They charged me on my credit card for two more days of rent and it is not true and since the return of the vehicle 24 days have passed and they have not been able to money back to my bank account, I made the claim and they only say, "Your case is under investigación." To recognize that they were wrong they need an investigation of almost a month? Avis to charge you they charge you from your bank but not for a credit to your account. I do not recommend this company. Avis does not appear in the list of the 5 best car rental companies, 2021 (see Business Insider) with Enterprise, Hertz, National and Alamo, rent a car at Avis is a nightmare. I do not recommend Avis.

The managers are great and always take care of customers. The airport car rental experience is great. When you don’t find a car they help you. I always use Avis. You can see a difference in service from other car rental places.

My rental period was established in Philadelphia. It was where I was issued keys to the vehicle as well as a printout of the agreement. I maintained the printout inside the vehicle & keys on my person. I traveled with sibling A to Atlanta in order to visit sibling B. While in Atlanta, we occasionally rode as passengers inside sibling A's car to various locations. During one of these occasions, we visited the Avis rental facility at the Atlanta airport. The purpose of this visit was to add sibling A to my rental agreement so that sibling A could assist with the driving from Atlanta.

Our rental car developed a flat tire on the way to our mother's funeral in northern Maine. The car had no spare and no jack. Both front tires had no tread and in fact the metal mesh was showing through the rubber. This car was completely unsafe and should never have been rented out in this condition. We were stranded for over 24 hours. We made numerous calls to Avis emergency roadside service and to Avis corporate. No response on our ticket other than to send a tow truck to retrieve their vehicle; they had no interest in helping us secure a replacement vehicle.

I prepaid for a rental car with Avis and had to wait in a 1 hour long line at the Atlanta airport to even pick the car up. The car itself was nice (Honda Accord). However, on return I left personal items in the car truck and called as soon as I landed back to my home destination. Unable to speak to a live person at the location in Atlanta, GA. I was directed to the central line with no assistance at all. I spoke with a supervisor and she told me that I could look online under the lost and found and if I didn't see it to make a claim. I requested to speak with the lost and found department and was told they are only open on Monday-Friday.

The maintenance light went on halfway to our destination, so we did not use the car as planned, instead relying on other family members with rentals. Also, there was a syringe or medical sample tube rolling around under the passenger seat. Avis would only provide a $50 credit towards a future rental if I was a preferred member. Seriously?!

I had trouble checking in, long lines and few customer service representatives. However, Antonio from the Boston Logan International Airport went above and beyond the call of duty to help me check out. I will continue using Avis just because of him. I am also recommending Avis to friends and family because of Antonio. I am happy to have made your acquaintance Antonio, from Brazil! Thank you for your great customer service. I work for Sound Physicians and travel weekly, so I use Avis often. Thank You. ~ Nanette ~

The wait time both times my husband and I rented vehicles were ridiculous, over an hour wait for multiple destinations. In Orlando, tried to be patient and understanding but there were only three agents for a line wrapped around 4x then down a hallway. In Cleveland, tried to be understanding two agents with a wait time of 57 minutes for only a 9 person line. The agent had an attitude as she pulled an incorrect reservation number for my 6 year old son and I. Once the correct reservation was finally pulled up she just stared at me without saying anything. I only realized the reservation was up because I needed to sign the tablet. From window to getting the vehicle was about 37 minutes.

My 5 days from Tampa Airport mid size car for $500 incl Cdw. My plans changed. They wanted >800 MORE to extend 3 days. Claimed high demand but new 3 day rental would only be 300 incl CDW. Contract unclear - said $32 per day for extra days. Perhaps extra charge was hidden in the line that said pers $234 per day. Also had prohibitive extra charges for early return -- over $70/day for return in less than 99 hours. Do not rent from Avis if your plans may change.

Landing in Dallas, I noticed that I did not receive an app notification for the minivan I reserved. Instead I was offered a “free upgrade” to an SUV. While I didn’t want an SUV, it appeared no minivans were available so I took what I was offered. When I first entered the vehicle, everything seemed ok. However, I did notice a sticker on the key fob that said “Penalty.” I didn’t think much of it at the time and went ahead with the rental. As soon as I got on the highway, the “low tire pressure” warning light came on. I pulled off the highway, purchased a tire gauge, and put air in the tire that was noticeably low in accordance with the PSI recommendation noted in the car. I noticed the other 3 tires were also low so I added to air to those tires as well.

I haven’t rent a car from them in months and Every time I turn they taking money out my account. Wish I could take this company to court or can someone point me in the direction to file some type lawsuit. I’m tired.

I reserved a car from the Conyers, GA location, I received a call saying they overbooked and do not have any cars and to call customer service. I contacted customer service and they offered to transfer my reservation but I would have to pay an additional $400 and get refunded the rest in two weeks when the rental was over. After some tight budgeting decisions I agreed being that I really needed a car. They said the new location had cars and transferred my reservation to Lilburn, GA. I then drove over an hour out of my way just to walk in and that location inform me that not only do they not have cars but they haven’t had cars all day and I was the 4th person that customer service had sent to this location from the 1st location today for no reason. I wasted valuable time out of my day for no reason and I still don’t have the rental car that I needed.

This is the worst rental place. Advise to avoid doing business with them. My brother and I rented a vehicle from them a few weeks back. Issues:

I was "upgraded" without my knowledge or consent when picking up my car at the airport. I only discovered this fact when I looked online to get my bill (that was promised to be emailed to me, yet never was). In addition, I was billed a total of $58.48 because my vehicle was a total of 1 (one) gallon of gas less full (despite the gauge still reading "Full"). I'm not sure how they get an exact fill level from the tank, as I was unable to find the setting anywhere when attempting to make sure the vehicle would indeed be filled properly. So far, my experiences with customer service have been abysmal at best, however, I will update this if anything changes.

I rented a car in San Francisco. They charged me almost doubled when I returned the car from what my reservation was quoted for. The price was $471 with email proof. They charged me $815 with receipt. I was put on hold with customer service for 45 min on 8/4 and the issue is still not resolved. They also charged me a toll rental that I didn’t ask for and toll equipment was not even installed in the car but they charged me $71. It’s very frustrating.

I rented a 12 passenger van for 7 days for my family vacation to a rented beach house. I needed that big van. To be very careful I rented and confirmed it 2 months in advance. The day before my trip they state that they do not have it at that location. I would need to drive 50 miles to pick one up. So I cancelled. They waited two months, to 7 pm the day before a 9 AM pick up, to tell me they won't have it or anything. Now I have to rent a minivan at the last minute from someone else. DON'T USE AVIS! CONFIRMATIONS MEAN NOTHING, AND THEY WILL CANCEL THE DAY BEFORE YOUR TRIP AND NOT APOLOGIZE!!

I got a mini-lease rental from Avis (4 months). During these 4 months, I needed assistance with a few things such as: adding tolls, adding drivers, extending the rental and returning the rental earlier than the end date of the mini-lease. Their customer service answers call in an acceptable time. They helped me with my requests and explained everything in details. I never got the feeling that they want to make money out of the unexpected life events. For example I didn't pay anything extra neither for extending nor for returning the car earlier. Overall, I loved my experience with AVIS rental.

I rent a SUV for 4 days with a price around $900 from LAG to BOS. I made sure to find a nearby gas station which is only 1-2 miles away from the return location (BOS) to refill the tank before I returned the car. But in the receipt, they charged me $20 fuel service (which is $9.99/Gallon) for 2 gallons missing. 2 gallons of Gas can drive 40+ miles. And I refilled the tank just 1 mile away!!! What a dishonest hidden charge. I called in, and they said they are going to refund that to me. But what they did is so dishonest. If I did not check my receipt, then they will get the money without my notice. I will surely no longer use Avis since I didn't experience the same issue with other rental companies before.

I tend to travel a lot because my work, typically I would rent cars from National, unfortunately they didn’t have any, so I decided to rent one from Avis. When I arrived to St. Louis I headed to the car rental company once I got the car I noticed that the car wasn’t that clean - but I did not pay to much attention to it. I had a called by Mark a representative for Avis telling me that the previous driver that use the same car forgot a personal item inside the car, when I asked Mark what is the item? He told me that it was a handgun, which I responded.. "What!!!!" He apologized and offered to give me a 25 % off for the inconvenience, when I returned the car at the airport on Springfield- the lady at the desk told me that she had not knowledge about anything- that “Mark” never make a note about this…

I rented vehicle and pre-paid for the vehicle because I was offered a lower price for doing so. Nowhere in plain view to it state if you return the car early you will not be given a refund for unused days you prepaid. Avis has this disclosure buried 20 pages into the contract under "cancelation policy." They are a second rate company to not provide a refund for a car that is returned early. They must need the money real bad. The car was not even cleaned or covid sanitized before being handed to me. The keys were turned in by one customer before me online and the rep handed me the keys right after that. Car was not checked for gas or damages either. Avis is out to get your money but provide you a less than good experience. They are a rip-off.

I rented a vehicle a couple of months in advance of my trip. Later, before the trip, I couldn't go so I called Avis to put my partner's name on the reservation. They said I couldn't because it's pre-paid. This doesn't make sense but I needed a car, so asked what they could do. They said I need to cancel it, which they would do for me, refund the money I paid, and then I needed to make a new reservation in my partner's name. I agreed to do all that. The new reservation for the same timeframe and car type was $64 more. Avis said they couldn't (wouldn't) match the original price but said that I could file a claim. Again, this is all for a name change on what was a pre-paid reservation.

WORST SERVICE. 2 hour wait to get to the counter then 1 hour to get the car. Bait and switch. After online check in, told to go to preferred. 1 hour wait there. HERTZ GOLD FROM NOW ON!!! This was the most chaotic service ever.

We are a preferred customer and did advance check in. We now are waiting in a line in which other customers said took 2 hours to get through. Worst service ever. Better to go to Hertz, Gold, and pay more. Don’t rent here!!!

I have posted the following on Facebook and will also go to other social media outlets: I have also posted photos of my evidence. Here is email THREE. AVIS is a fraudulent company full of scheming liars. I booked a premium SUV on 6/22/21 for a rental period of 7/9/21-/7/18/21. I received a confirmation email on 6/23/21 and then a reservation reminder on 6/24/21 that was titled "You're all set to go!" I called on 7/5/21 to ask if I could add an additional day starting the reservation on 7/8/21 instead of 7/9/21 to which I shockingly discovered they had denied my reservation due to the car class I chose (premium SUV) was not available. They claimed they did not have my email (LIE-they sent me many emails after I reserved); they said well my email isn't on my reservation (LIE-see above where I stated they emailed me a confirmation of the reservation TWICE).

I rented a vehicle in Avis Venice with the plan of visiting Verona and return the vehicle in Florence, unfortunately my plans change and I need to return the vehicle in Rome. I call Avis on all the numbers available in English with no avail. They keep dropping the call or routing the call to their store where no one ever answer, I even ask a colleague that speak Italian to call in Italian but he also get the same results. No one answered either in Venice or Florence not even on the international number, we keep being referred to the website but the website keep giving a error message when you try to modify/extend the rental agreement and refer me back to place a call.

Absolutely surreal experience with this supposedly reputable company. From the start, it was the worst car rental experience I've had in decades if ever. 4800 East Evans Avenue in the Denver area, gave me what should have been a good car but was uncomfortable, for a one-week rental. I found it extremely uncomfortable and took a CDW for 30/day that I didn't need because I brought the wrong credit card (my mistake and I own that) but I asked to change cars or end the rental after 24 hours and they told me that I was stuck with an uncomfortable car and overpriced CDW for 7 days - they didn't care how uncomfortable I would be and didn't care to help or even try to be accommodating. Worst user experience that I can remember and I'm not a young person. Will never - ever - use Avis again. I didn't even check reviews as Avis is supposed to be a good name. Live and learn. Please don't make the mistake I made.

I've always known Avis to be an honest and reputable company. I'd like to think the small but erroneous fuel charge was somehow a mistake. I filled up my car 3 miles from the return center. The check-in guy was backed up so I walked up to him and asked if all was ok and he said yes, I'd get an emailed receipt. When it came, it had a fuel charge, which was only $3 but could have easily been overlooked by millions. When I brought it to their attention, they had me go to a lot of extra trouble to send in the receipt. I did it only to protect others. Be sure to check your rental receipts from all companies. I'll chalk this up to an innocent error. Not sure how that happens but I'll accept it. The car was clean, the checkout lady was very nice.

Rented a car that just came in from another individual who rented the car. I noticed damages on the car upon receipt. They are trying to charge my insurance and me for damages that someone else did. Do not rent from these individuals and the Federal Trade Commission will also receive a complaint.

We recently rented a vehicle from Avis at the Durango, CO regional Airport. This is a very rural airport and there are no gas stations nearby. We filled up in nearby Pagosa Springs, CO but were unable to find a gas station close to the Durango airport and were left to return the vehicle with 1/2 tank of gas. We were charged $81.91 for 1/2 a tank of gas. Avis' policy is to charge $9.99/Gal. The clerk calculated 1/2 tank was 9 gal and there the charge was enforced. When I called to speak to someone about it I was told that's the going rate and nothing could be done. This fee is beyond gouging and I will never rent from Avis again!! Beware when choosing a rental car company. I typically use Enterprise and will not venture away again.

Be careful with AVIS CAR RENTAL. I rented 4 cars in 30 days. Each time Avis charged over 18 dollars for fuel although I showed them the receipt proving the tank was full. They had a bad attitude to drop the charges and treat you different if you look Spanish (they immediately profile you as someone to take advantage of). After being online for a while to drop the car (Avis at Brandon Mall in Florida), they asked me for a picture of the odometer to confirm the miles and that the tank was full. I had to walk back to the parking lot to take a picture because they did not want to accept the car back. They are too lazy to walk to the car and do their job. Sometimes I had to call and email Avis customer service for them to drop the extra charges. I WILL NOT RECOMMEND THIS COMPANY TO ANYONE.

Rented a car with AVIS last July 8, 2021, Picked up the car at Santa Cruz, Ca. We were given a Hyundai Kona. The car was pretty brand new so we thought that was nice and looks good and clean. Drove for a bit and we noticed that the AC is not blowing cold air, and we assume because it was on the sun for a long time since it was parked outside it will take a little time. 10 mins later it did start for the AC to blow cold air. While driving home we were hearing little beep and trying to figure out where that is coming from and next thing we know the car gave us a notification that said the car is overheating. We were at Sunol, So we have to stop on the side of the road and check it.. BTW this car is brand new, with only 17K miles on it. So we parked at the closest safe location next to the road coz we were at the freeway before that and we have to find the closest exit for us to stay while we call the roadside assistance.

Rented a car to go down to my mom's funeral. When I first got in car it smelled like smoke. Mirror had a brown film of smoke on it. Right passengers side of dash had something that looked like human excrement. Spent money on a car wash to get it kind of presentable. When I got down to Albuquerque felt like car was shifting hard. Checked fluids. Transmission fluid down a quart and oil wasn't even showing on dip stick. (2 quarts to get it to full). Called Avis customer support, they took my statement and put me on hold only to hang up on me. The website says that extensive sanitization is done on the vehicles. But that doesn't seem likely with what I found in it. Please do yourself a favor use a different company.

Hey, so I was driving 4 hrs away from my home with my family in an Avis rental vehicle. As I was driving down the highway the car suddenly stalled and ceased to operate! Thankfully we were able to pull over safely but it could have been a tragedy if there was more traffic. Up to that moment I was not terribly upset as I understand things happen. However, what I find troubling is that Avis lack of empathy and response to being stranded. The towing company came to pick up the vehicle, however we are still here waiting for them to take us as promised to the nearest rental location. We have been here stranded for over 4 hours waiting desperately to get a response! The only response we have gotten for the car towed but now we haven’t gotten the car promised to take us to the nearest location. We are traveling for two days and we have lost an entire day just waiting for someone to pick us up! It’s been awful!

My experience with Avis Rental Car was a nightmare. The car that I was to pick up did not start. They put me in another car and I got home and turned on the AC and it had a horrible smoke smell. They promised me my money back. I had to beg them and get it back. They eventually refunded me only a portion of my money. I was lied to and misled. Please stay away from Avis. They are a nightmare!!!!

This was the worst experience I have had renting a car. There is even more I could add but the short version is that the first car they gave us started shaking when we got on the highway. When we were able to pull over we saw all four tires were in terrible shape. After a lot of hassle and several hours I was finally able to exchange it for another vehicle. They overcharged us on the final bill, which I was able to get straightened out after contacting them. I later received a letter in the mail saying they were going to charge me $80 for tire damage. I had to call to get that cleared up as well. Will never rent from them again.

I rented a car from Avis and the car had a flat tire in middle of dessert. The car had no wrench for the lug nuts, no jack, no spare tire, and no emergency repair kit. Additionally, I was erroneously charged extra for the rental. I have tried to get this resolved via email and phone, but Avis has blocked my email address and when I phone, the agents put me on hold and I get disconnected. I have no other avenue to resolve my issues.

Highly recommend to stay away from AVIS Rental Car. Not only are they extremely difficult to deal with, but their customer service takes forever, they can't do anything for you in person, and some of their reps are incredibly rude. They also do not do a good job of maintaining their cars and try to squeeze every last penny out of you. TLDR: Don't waste your time or money - not worth it.

I rented and paid for a "pick up truck" 2 months before I was leaving on vacation. The morning of my vacation I went to pick up the truck and was told they had none available and NEVER have pick up trucks at this location. I asked why would they rent me one online then and they had plenty of time to get one to this location and he said he didn't know. I was forced to take TWO vehicles on vacation b/c we were using the pick up truck to bring kayaks which obviously did not fit in the back of the SUV that was what was available at the rental place. This cost me an additional $750 to bring an extra SUV and had to rent a trailer to bring the kayaks on vacation. Horrible experience.

Avis levied a $450 cleaning fee claiming "excessive dirt-sand" on a rental I recently had. The car I rented was in poor condition upon my receiving it, and it was returned in what I believed was good condition. Unfortunately, I cannot take photos of a car with enough resolution to dispute "excessive dirt-sand" - I believe this is a tactic being used to entice people to rent cars with artificially low initial prices, and jam them with fees on the backend. This is a poor tactic, and "fool me once, shame on you" - it won't happen again.

These crooks are horrible, the phone service is horrible, the Charlotte locations are horrible, the workers are horrible, Avis should be sued, it's a dirty lying company that will rob you blind, Uber drivers beware of paying to get your car fixed, it takes a miracle to get it done even though you pay for it.

I Called customer service.. Awful phone connection...I was attempting to change drop off location from a remote site ..less than 1 mile from the Myrtle Beach airport. No date change... The representative advised me it would cost 463.52 double the cost of my reservation. I was stunned, I made him confirm, with his supervisor....rip offs!!! STAY AWAY FROM AVIS!!!

We rented our car in February 2021, with an estimated total of $255. When we returned home from our trip in June, we were charged over $1000! There wasn't any damage to the car, and besides keeping it an extra hour for ~$100 (completely our oversight), there should not have been that large of a discrepancy between our estimated total of $255 and our actual charges over $1000. This is completely unacceptable and disrespectful to your customers. Because we planned ahead and reserved our car in February, we should not be punished with the current inflation rates of the market. We feel very disrespected and not valued by Avis as a customer.

I had rented car for a day then called to extend it for a day. Return car on second day. Gave keys to people in white for car Rental and went on my way. Called about transaction because of two charges instead of one. When I called they told the keys were not returned yet so I could not get receipt due to that. Still having problems with credit card company due to this. I have spoken to 5 different people still not able to get receipt. Even spoke to manager at location. I will never hand anyone the keys but the front desk. I spoke to person at local they thought I had extended rental to 5 days not 2 on top of that. I had never told them that. This occurred at Colorado Springs airport Avis location.

Went to Avis website mid-June to rent a mini-van at Midway International Airport in mid-July 2021. Site required PRE PAYMENT to get the van for $1483 (on payment page). After entering payment information, the next page added taxes/fees and total was $2125 - for a 2 week rental! Discovered the total when AmEx alerted me. Went to cancel a day after the 48 hour "cancelation window" and now was charged $50 - just to cancel. Do NOT rent from Avis!

The back end, corporate entity, that is Avis car rental; is terrible. At first everything was great, I got a great discount on a fantastic rental for my birthday, but I needed to extend one day… That’s where the craziest price gouging I’ve ever seen in my life took place. I literally paid more than half, of my entire 4 day rental, for ONE DAY. My rental was about $150 a day. They charge me $290 for one day and elevated my rental charges on the original 4 day rental.

I am rating my experience a 1 because it is the lowest rating available. I reserved a car in Concord NC to be picked up on June 13th. I was on-time and at the correct location. The agent had my printed reservation in her hand. She refused to rent me a car, saying it was against their policy. She suggested I drive 50 miles and I might be able to get a car. I called the 800-352-7900 number and was told that North Carolina was sold out. I asked to speak to a supervisor and was disconnected. It took minutes to take my money at the reservation, but after 7 days I do not have a refund nor can I get anyone to answer the phone. I have been disconnected three times today. Please call ahead before you go to a franchise to make sure there will be a car to satisfy your reservation.

First, I never saw an Avis employee when I arrived and had to get my help at a busy Budget car rental counter. Second, about 30 miles into the drive to the hotel I realized that the vehicle had a mechanical problem, and as a result I tried to minimize the driving during my stay. And finally, when I returned my car, there was AGAIN no employees working to check my car back in leaving me to figure out how to return my vehicle by finding a sign on the counter that told me I needed to the mileage, so I had to go back to the vehicle to get the mileage. And being flustered I forgot my notebook somewhere at the rental return, which I didn't realize until I had already taken the shuttle back to the airport and didn't have time to go back to try and find the notebook (which also has all of my travel receipts).

I made a reservation through Avis.com more than a month before my trip and selected a minivan. Avis had more than a month to make sure that a minivan was there for rental and they failed. The vehicle I settled for was not a minivan, it didn't have the room of a minivan. The reason we rented a minivan was to have the space of a minivan. Poor customer service Avis.

The front wheels were severely out of alignment, the cruise control broken, the car smelled like a pool hall with smoke smell and the car was not clean. On top of all this the receipt I was given on the return was for another person dated 2017. My worst experience ever with a rental car.

I don't give stars, I pray I have 1. But I'm really upset. What are you doing. You've withdrawn money from the card again, my brother. We gave you the card. When you're bored, you withdraw where the deposit is where all the money is withdrawn. I'm paying for the people who use the car no or how many days have you given the car, you are cutting money. I will really complain about getting and using the nation's card information. What is this delete my information. God damn it, you didn't leave money on your card, you take the information and use the nation's card. I will give you such rudeness to the World Press. I rented a car, such a thing didn't come to me during the car because I do not speak English. You received a deposit of 250 dollars, you received another 150 dollars, and I still delivered the car 15 days, you pulled out of karrtan gene tol Germany 1 month, they did not cut so much money. It was another company.

I had an accident, I rented an Avis car. No one likes insurance cars to be rented. The young lady took 1400 for seven days. Geico is footing the bill, and Avis still charged me 1400 on my card. I am not happy at all. I still have to get my car fixed.

My 18 month old daughter and I flew into Orlando airport where we picked up our rental. Our trip was only supposed to be five days. However after the second day, my daughter became very sick! I took her to her pediatrician which yielded zero results as what could’ve been wrong with her. I decided to extend our trip a couple days because she was increasingly getting worse. Fever, vomiting, diarrhea (changed 3 diapers in 10 mins). Obviously this isn’t something that we could fly back with her experiencing. By the Sunday, I decided she needed to go to the hospital. Within 30 mins of being there she was diagnosed with COVID and pneumonia in both lungs!

DO NOT rent from Avis. Our family went on a vacation to Florida and rented a car for several days through Avis. We picked the car up at the airport, drove to the hotel we stayed at overnight and the following day drove the car a short distance to our next hotel. We parked the car in the parking garage and did not drive it again until we returned the car to the Daytona airport. 3 weeks later we receive a bill for $321.76 for a supposed tire damage. COMPLETELY UNTRUE. They had no photos or any evidence that we had damaged a tire on this car. Had we done damage, we would gladly pay for it. It's basically their word against ours and we are NOT paying this nor will we EVER rent from Avis again. Beware of this fraudulent company and go elsewhere.

I called to rent a car in Tampa for 12 hours. The reservation was made and I was given the location to pick up the car next morning (which was Sunday). Unfortunately when I got there the office was closed. After waiting for about an hour I called the customer service just to find out that this office is not open on Sunday. Of course I was given other locations but they were all too far. Not a good experience. I’m disappointed.

Was great until return. Used corporate card to pick up and avoid hard hit to my credit by using debit card. Upon return I paid by debit in full. THEN SAW ON STATEMENT A $300 DEPOSIT CHARGE. 9 days since return and deposit still not refunded. That's my food this month.

I picked up a car at the Nashville, TN airport on April 28th, 2021. As I drove out of the lot, I noticed that the oil light was on. It was an hour before they opened so I wasn’t able to change the car. On the morning of April 30th, we were to drive to Memphis to visit Graceland and the Civil Rights Museum. Upon checkout at the hotel, the valet informed us that the tire was flat and that the spare donut tire was not in driving condition.

We had a one day reservation for a convertible car to drive from Miami to Key West for our vacation. We were approximately 35 in line with 2 agents working at Miami international airport Avis reservation desk. After standing in line for over 2 hours to speak to a rep we finally got our car. The transaction at the counter did not go smoothly and the agent helping us was corrected by the 2nd agent several times slowing the line further. We drove for a while then a cockroach came out of the heat/AC vents. We killed it but then we saw 3-4 more in the vent. It was gross and very unnerving. It’s amazing we were able to stay in control of the car and not have an accident. We stopped once and got out of the car. When we returned I opened the passenger side door and there were another 6-8 that scattered into and under the seat!

BEWARE if you choose to use Avis car rental. You tell agents that you decline items like insurance coverage, gas, etc then after you return your car they bill you for those items under the guise that you agreed to it. Then when you call to file a complaint they only offer to refund you 50% of the charges. This will definitely be the last time we use Avis for personal or business rental cars. #Avisscammers

I rented vehicle thru ski.com and when I got to Avis they said the vehicle was too small. So we got a bigger vehicle. But after one week rental both companies billed me Avis added a bunch of unneeded fees. Left with 2k worth of bills. Never will use again. Buyer beware.

Beware of the Avis car rental at Phoenix airport. They employ criminals who will take your car and use it for their personal use. Then they will (fortunately) return the car but all at my expense. Here is how their ploy works. The car porter when you return your rental yells at you, “Park your car and leave your keys! (This is) covid process. We will take care of the rest and you will be given notice.” True comment. They gave us notice. A few weeks later we were charged for an additional four days. Covid protocol!? What a great excuse or story to shout at customers and bully them. Sounds like they are legitimate and honest when they come up to you when you return your car. Who am I as a customer to argue with an Avis Employee?

Was moving from Atlanta to KC last August and rent a vehicle, actually rented 3 different vehicles prior to my move-date, and upon the time of pick-up, they changed the requirements that we'd already agreed to. I was paying for my vehicle in KC from Atlanta and ended up not getting one and scrambled mightily at that point, as it was to use for my brothers to drive down and assist me. They said they'd rectify the situation - they did not.

I have been an Avis Preferred member for over 20 years. A preferred member should be able to walk to their car without stopping at the desk. For the last 2 years, almost every time, I have walked to my car only to find an SUV or a mini van. My profile specifically says I can only use a sedan because we have a severely handicapped relative who is wheelchair bound. SO, I have to walk back into the airport and stand in line. Last year, we had to stand in line because my car wasn't ready, and was then told they had NO CARS. That is unacceptable. Not only did I have a reservation but it was prepaid.

I am so disappointed with Avis!!! I rented a car and it was supposed to be a max of $1631 and when I returned it they charged me almost $3,000!!! And they made me take it to get detailed!!! I’m beside myself with anxiety- that money was supposed to be for purchasing my house and instead I don’t know where I’m going to live now!!! You guys are a rip off!!! I’m contacting an attorney, the BBB and filing a police report!!!! I’ll be sure to make a negative review on EVERY social media, Yelp and more!! How dare you try and recoup your losses from Covid by dishonest business practices!!!

Read a few bad reviews and made me a little nervous renting from Avis. I had a great experience at the Denver airport rental location. Shuttle busses were back to back and and plenty of employees working the desk once we arrived, so there was no line. Super quick process and easy to get our vehicle. Would definitely rent from Avis again.

My recent experience with Avis at O'hare Airport was absolutely horrible. I will not be using Avis ever again and they will be losing me as a customer and I will be discouraging anyone from using your services as well... I rented a car there a couple weeks to use for approximately 12 hours. When I picked it up there was an empty water bottle inside which made it clear the car wasn't cleaned though they supposedly are taking "extra measures" to protect against covid. It made me uncomfortable but I was on a tight schedule and having already spent 30 minutes just waiting in line at 1 AM because they only had one available agent, I disposed of it myself instead of making it an issue.

I had made a reservation and prepaid in November for our Spring Break trip in April to Captiva. We picked up our Jeep on April 3rd 2021 and returned it at roughly 4:30am on April 10th. I just realized today that I was charged an extra $709.92. When I called I was told it was for the extra 7 days (April 17th). Keep in mind my reservation was for 4/3 - 4/10 and that was when the car was picked up and dropped off. The CSR peppered me with all types of questions and has finally came back and said "oh there are some discrepancies and it looks like your car was dropped off and then rented again on the 10th". It may seem like an honest mistake, but how could something like that be missed and NEVER send out any communication??? I don't rent cars that often, but I assure you the next time I do it won't be through Avis.

Avis Rental in Temecula helped me rent a vehicle for AZ when I needed one for just one day and to rent from AZ and return to Temecula when the online websites all said they wouldn't rent for a "one way". Temecula Avis got me a great rate. It was an emergency and she helped me with no questions asked. I definitely would recommend Avis Temecula. When I arrived in AZ Avis there was very understandable. Even the people in line let us get in front of them due to our emergency. Definitely recommend AZ/Phoenix Avis.

I was moving from California to Phoenix and needed an SUV to get there. I chose Avis even though the rate seemed a bit steep to me. Anyway, I arrived at the counter in the Palm Springs airport to find that they would not accept my Visa debit card. We finally worked that out to find that when we got to the car, there was a dirty rag on the seat that had been used to wipe down the interior. Now, keep in mind, this is at the HEIGHT of COVID. Ironically there was a tag that said the car was now safe and clean. When we arrived in Phoenix, we filled the tank up so as not to get charged the rental car rate for fuel.

I flew in from Texas to Savannah for my sister's funeral. I be damned if this car rental place made me miss the funeral. And the gravesite good bye. My mom was so hurt that I didn't attend, she thought I wasn't going to show up. But I explained to her what happened. On top of that the car was dirty and it look like it was an older model, there's no way it was a 2021 or 2020. (I HAVE PICTURES AND VIDEO of car rental space and airport before I got the car) And had only 1/4 tank of gas. The only reason I accepted the car was to try to get to the funeral in time but that didn't happen. I brought the car back the following noon. I didn't want to keep it a minute longer, and I filled the tank with gas.

I reserved a hatchback ("Kia Soul or similar"), and I called to confirm that I would get the type of car that I reserved. After arriving and signing the paperwork, the clerk showed me to a beat up compact car that was too small for my needs. There was another customer waiting, and the clerk kept telling me that it would fit the same amount, so I felt super pressured to just take the car. I asked for the manager's business card, and the clerk tried to argue with me, but he eventually came back with a business card.

I just had a horrible experience and paid $1,500 to rent the cheapest car they had for 5 days. I booked through Priceline and saw the weekly rate was $300 and didn’t check my confirmation. Rather than paying the weekly rate, I was charged this much as a daily rate. Upon calling Priceline, they apparently only work off of scripts and if you make a mistake, you are screwed. Zero conscience. If they made a mistake of this magnitude, I’m sure they would want it rectified. Horrible company with no soul.

They will take your money. I went to rent a car. Decided to go with another company. Avis still took the money out of my account. Called them twice. The first lady told me it would take 48 hours and hung up on me. Called back and this lady told me I needed to call my bank on 3 way. So needless to say after calling my bank I just filed a claim against them. After 5 days and no refund my bank will get my money back. I will never use Avis again and should think twice to...

I rented a car for less than 48 hours. While at the airport in line to pick it up we waited 3 hours in line, they were rude the entire time. Then I received a random 200$ bill for nothing! Shop elsewhere!!!

Extremely disappointed with your service!!! If you want to live then don't rent from them. We had a rental from Avis on March 31, 2021. Our first rental Avis car, which had its “check engine lights on” on April 4. After several hours of phone calls, we got a replacement after 4-5 hrs. In our second Avis car, as soon as we hit the highway we realized that the brake doesn’t work well and the car has major alignment issues. The moment I pressed the brake the car skid and took several turns and somehow it stopped and didn’t fall in the ditch. We got lucky as there were no cars in front or behind us, as you know these mountain roads (Moab to Salt Lake City) are narrow 2-way roads.

I have never had a worse experience renting a car! I needed to rent a car at the last minute at the Phoenix airport. The cost was highway robbery... $169 per day for a compact! It was extremely difficult scheduling the reservation by phone because the phone rep had a heavy accent, was speaking quietly, and could not understand English well. Other rental companies were sold out so this was my only choice. When I arrived at the counter, there were about 60 people in line (I am not exaggerating) and one poor person working at the front desk.

Summary of action and communication between me and Avis Car Rental from 10/22/2020 - 3/9/2021. 10/22/2020 I rented and paid for my Avis vehicle through Booking.com for $742. 11/22/2020 Knowing that CR required international insurance above my personal vehicle policies, I purchased vehicle travel insurance through RentalCoverage at a cost of $156.00 to cover the length of my trip. The coverage was for $35,000 in accident and collision liability.

I do travel quite often and as a result I rent cars from different companies all the time. For the first and perhaps last time that I rented a car from Avis due to some data entry error in their system they charged my credit card in in excess of 400 for "young driver fee". I had to make multiple phone calls, send emails which wasted a lots of time. But what was frustrating was the attitude of the client care team, rude, dishonest and at one occasion the representative threatened that If I ask for supervisor one more time they will hang up which he did. It's bewildering who they are doing business this way in this era.

I rented a car at LaGuardia airport with no issues. I returned the car a week earlier than I was suppose to. I was handed my receipt and noticed I was still charged the full amount. The agency said they still had to charge me and it was nothing they could do about it. This is shady business practice and I definitely won’t be renting from them again.

This is definitely the worst experience with Avis car rental. You will be late even if you have reservations. They take too long processing them and the line is too long. I did NOT get the car that I wanted. Not even that they overcharged me for the car that I didnt want. Not even that. They overcharged me for the fully filled up gas tank that I just filled 5 mins before dropping it off. I'm disputing this through the manager or through the bank and never coming back again. Save your money and time.

Do NOT RENT from Avis. I rented a black Toyota and returned it to the San Rafael location. Pick up was from San Francisco airport.. Drop off was San Rafael Avis. That was a few months ago. I found out that they never closed out my rental. They posted a forced transaction to a closed out credit card that I closed out almost a year ago and when I called in the morning the first representative hung up the phone on me and told me he doesn’t have time for games and the second two reps did not help me. They will drain your bank account. They will falsely charge you and The only way to put a stop to this unethical practice is if every single person who got screwed over had the rental incorrectly checked In or was falsely charged to file complaint with the attorney general's office. The more people who file complaints the sooner they will be investigated and a stop will be put to this company’s rogue practice at least in California with its strong consumer protection law.

Went through a 3rd party for a vehicle at Avis and prepaid. Upon return, Avis charged me almost $300 which included $16 for a fuel charge. Less than 40 miles on the car, thanks to a blizzard, and the fuel fill up cost me a whooping $3.00. Other charges were on this receipt and none of it should've been charged. The desk agent at ABQ Sunport, told me a deposit would be charged but put right back after the car was returned. That didn't happen. Called Avis, said they would return 30%. Um... No thanks, I'd like 100% returned. Horrible customer service. Made a review and stopped by my bank. Good luck if you deal with this crap company.

We were charged more than $300 for windshield repair after returning the rental car with NO any damage on it. With no explanation as to what exactly the damage was, no pictures and no incident report. The date on the invoice was 9 days later than the day of the car return.

THE WORSTTT!!!! Literally the worst customer service EVER! I can’t even begin to explain what my fiancé and I went through with this company! We rented a car from Avis at the Portland, OR airport location. My fiancé is from Portland, and has his whole family still there. We go yearly to visit and rent cars every single time we go. EVERY. SINGLE. TIME. However, they are usually from National or Enterprise (two very very very good companies). I should also add that when we do rent cars, they are usually the big body GMC Denali’s or something similar as he has a lot of family that ride all together when we are there. Two days into having this rental, the car starts to shake on the highway. I don’t mean rumble a little. I mean shake. Like uncontrollably shaking that he thought he wouldn’t make it off the highway to the side of the road to safety.

Worst rent a car company I aware. Don't rent here. Same like Payless and Budget. Same owner. Same worst service. Peor servicio de renta de carros les advierto no rentar aqui,, es la peor compñia de renta de autos igual que payless y budget que son el mismo dueño, son el peror servicio.

I have typically rented from Avis when traveling for work and pleasure. The last 3 trips that I've taken, I've had to wait for 1 -2 hours in the line at the airport to check-in. During these cases, only 1 individual was working the desk, despite a peak of travelers in line. None of Avis's competitors within the car rental center had comparable situations.

I had a prepaid car rental reservation I made online with Avis to pick up at Alexandria, LA airport. I let them know my flight would be late. They had NO vehicle for me when I arrived. Corporate overbooks w/o checking with airport location inventory. Reservation with Avis is worthless! Plus side: I will receive a refund with no cancellation fees. Now I will save money not renting from Avis airport location or Avis at all.

I did a reservation on the Avis app for my first vacation with my sons in two years and they're 5 years old so that was really looking forward to our trip to Orlando which was almost ruined thanks to avis. I go to find out they don't have any rentals for me even though no one called me ahead of time to let me know this. To make it worse they take my money and tell me I have to wait 3 to 10 business days to get it back. Not helpful to even help me find anything else at one of their other locations. So I went elsewhere even though them keeping my money made it even worse for my vacation.

I’ve been using AVIS for years. Until now. Their computer systems charged me for insurance coverages that I did not approve. Frankly it’s not about the money. It’s about the principle. I never modified my original reservation. Avis unilaterally did. It must have been a glitch in their computer systems... I am assuming (or perhaps a hacker?). I had never approved any modification, as I never accept the additional insurance charges for which they charged me. And never have, as they noted from the history in my profile.

Rented from AVIS twice in a month an a half. Each time, the vehicle was returned but contract not closed and therefore received harassing emails and phone calls from company....keep in mind they rented the each of the cars the day it was returned. First time (Thanksgiving timeframe), received threatening letter three weeks later that vehicle was not returned and that Avis may go out to arrest me if car was not returned. Note: It was returned at the airport at 4am the day it was due (Nov. 23) at an airport, got on flight. Had to prove I took flight. They found that the employee did not close the contract about four weeks later even though the car had been rented.

I rented a car on Nov 20 and returned it on Nov 22. At the time I returned it there was no mention of any issues with the condition of the car. 2 weeks later they notified me that they took the liberty to charge my credit card $479 extra for a cleaning fee? What? The car was returned in the same condition as when picked up! Most interestingly the inspection report they provided is dated 2 days after the return on Nov 24. Is this how they are trying to force Covid relief for themselves?

I rented a car with Avis on November at Richmond Virginia. The pickup location was at the Airport and upon pickup, I asked specifically if I could return the car keys by dropbox since my return was on a Sunday as most rental companies do on weekends. The reps confirmed that there will be dropbox and I will not be charged anything extra should I bring the car later than the return time as long as I return by dropbox the same day. On the day of return, I arrived at 6:30pm and my expected return was 2pm. It did not matter to me since I was already told I would not be charged extra. I met the Avis reps at the kiosk who received the keys and documentation.

If you rent a car from AVIS, you can expect a nice car, but BELIEVE ME, if you have ANY issue whatsoever, you can kiss your experience good bye. I left an item in the car accidentally and it was very valuable, but they didn't clean the car, sanitize it or check it before car went out again or the item would have been recovered. OR their employees are extremely dishonest.

I returned a vehicle with dirt in the footwells from my shoes/walking outside. Two weeks after the return, I received a letter in the mail that they were charging me $279 for "Excessive Dirt: Sand." When I called, they sent me photos of the dirt, which was what I expected, dirt from my shoes caused by the very muddy conditions of Upstate New York. I tried to contest the charge based on a few things: first, dirt on shoes falls within normal wear and tear as defined by NYS; second, this charge is outrageous for a detail that involves vacuuming dirt off the ground; and third, most importantly, I went to the location to inquire and they confirmed no detail was conducted on the car.

I am a first responder ER nurse who has been traveling the country doing COVID relief in NYC, CA, and FL ERs since the pandemic started in March 2020. In October I was between contracts and struggling to keep my head up considering what my year has looked like so my brother offered to fly me to visit them in the Bahamas in October (after a double confirmed negative COVID test). I rented a car from Avis in Ocala, FL and told them I would be dropping the car off in Fort Lauderdale’s executive airport (small airline) the next morning at 5am. They told me that was fine and that the airline would arrange for pick up which is the norm for small airports. 

Renting a car for 10 days-- found a good deal with Avis through Priceline. Got the receipt from avis and they charged an extra $350! Fuel charge- despite the car being returned full, energy recovery charge- despite the price quoted as 'all in', and a $250 cleaning fee. It is true that if you got close up to the seat in the back you could see a little dog hair- easily gotten up with a vacuum which they claim to do every time anyhow. I have made multiple rentals with Hertz for the same trip with the same dog and have never been charged a dime. Nice to see that in this covid time when your business is in the toilet you at AVIS still find a way to stick it to the customer.

Do not rent a car from Avis! I rented an SUV for a week and never left the area. Miraculously over 5,400 miles were driven. I have no idea how this could happen but we drove it maybe 500 miles during that week. When I complained to Avis they would not help to resolve. My initial bill was $787 and ended up approximately $2500! I contacted my credit card company for assistance. All I can do is file the complaint with my credit card company in hopes to cause them pain. Also, report on this website as well as the Better Business Bureau. I suspect a faulty reader or a problem with the vehicle. In any event, I did not drive it over 5,000 miles in one week. I don't even think it's possible!

This is by far the shadiest rental car I dealt with, They charged me for a reservation that never took place because they don't accept debit cards, but they still take your money, 2 years later and still haven't received a penny, They said they will pay me almost a year ago, discussing pigs, they don't answer their phones or emails, I hope you go bankrupt you thieves, low life people.

After weeks of research and speaking with multiple people currently working with the program, I decided to rent a car for the purpose of driving for Uber. The only company that is currently partnered up with Uber in my area at the moment is Avis. So, I went through all the steps and vetting process to get my account set up as a driver for Uber. The next step was to call my local Avis branch that participates in the Uber rental car program (as not all Avis locations do) to check availability and make a reservation.

I booked my rental pickup truck Travelocity for one day, in order to take my daughter to a drive in movie for Halloween. When I purchased the one day through Travelocity with insurance my total was $74.56. I arrived to the rental car place at 10:30am on October 31st and the customer service from the get go was awful. I was charged $166.55 for my pickup truck initially. The pick up truck had not been cleaned. I had an appointment to get to by 1pm and could not go back to exchange the truck. I rented the truck for 1 day, no damage was done to the vehicle, and gas was full. On November 9th I was billed $1101.65 for the one day I rented the pickup truck. I used a debit card to rent the truck and called Avis to get those corrected.

I made a reservation online and paid for it with my debit card. When I get to my destination to pick up the vehicle the attendant tells me that I need a credit card because they’re going to check my credit before giving me the car even though I had already paid for it with my debit card which is basically the same as cash and had the security deposit readily available. They denied my credit at the counter and told me that they couldn’t give me a car after already taking my money for it and me showing that the funds were available despite my credit. They don’t check your credit to make the reservation AND PAY FOR IT but they check it when you pick up the car and if they deny your credit when you go to pick the car up then you just lost that money for the reservation. Then I had to cancel it right then with the attendant and he tells me there’s nothing he can do and I’ll have to call customer service.

I returned a car I had rented 2 days early and expected a refund for the balance but when I checked my receipt it said $79 of the total charge was NON-REFUNDABLE. It turns out they do this if you book through their 1-800 call center but not if you go to the actual location you will pick up your car at. Their representative explained this to me on the phone, that this is company policy. Otherwise service and car quality are good. I'll just remember to keep doing business only with the guys at the location I usually go to because they know me, always give me a good rate and refund my credit card when I bring the car back before the due date.

Avis car rental in San Diego had cars when the others didn’t have a car. Avis did everything to give discounts to save me money and also immediately upgraded the car when a minor issue surfaced. They are now my go to car rental service. I’m a fan!

Be careful. I went online and Avis made a double charge due to website problems. Called to get the second charge removed. The reservation was a one way charge. After calling customer service, they apologized. I had to go back online and make a reservation. The one was not able to be booked online. I called in. I got a reservation, but it was round trip. I called in a few days later to correct this problem and they were now charging me double. They could not go back to the old rate and no one was able to correct it. I ended up cancelling the reservation.

First off I would like to say I have been renting with Avis some years now and I am very unhappy with them today. I paid for a rental and was told they don't do $100 hold any longer but I never received a notice. My brother's wedding is tomorrow and I have no way to get there because not only did they take my money and say I won't receive my refund until 15 days but they also denied me a rental. I will never rent from this horrible place again. I am crying and so sad.

Avis billed me for driving 800 miles, when I actually drove 140. When I disputed the charge after receiving my emailed bill, the only way they would credit me was if I had taken pictures of the odometer at pick up and return. I feel completely scammed, and I am deeply unsatisfied with resolution.

The lovely people at the counter were kind, but they made a mistake: Wrong Return Date--Charged for the day, AND a late charge. Provided a faulty car--bad battery and they charged me $218 dollars to jump start the car. I disputed the charge, and they charged my card regardless. I called customer service and they told me that is policy, as I did not have "roadside assistance" purchased. However, I advised them that the battery is faulty and it is not my responsibility. THE BATTERY IS FAULTY. The customer service agent then told me that the company that provided the assistance reported it as driver error--I spoke to them, and they provided the report that disputed that as well. Unauthorized charges--DO NOT DO BUSINESS WITH AVIS.

Horrible horrible horrible experience; I rented a car via Rentalcars.com, Avis charged me EUR 100 on top of what was supposed to be the total rental fee. The times displayed on the invoice justifying this were wrong; the pickup time was an hour later and the return time THREE hours earlier. Next to that I got a downgrade that I wasn't compensated for (ordered a Jeep Renegade, got a Dacia Sandero, half the purchase price). To make it complete I was charged a damage; a huge scratch, impossible to miss and clearly not there when we handed in the car. The "proof" was a picture taken THREE hours after returning the car, and please note that an AVIS employee received and parked the car. Avis has not even responded to my complaint and just charged my card. Rental number ** in ROME FIUMICINO AIRPORT.

I am an Avis preferred member and they treated me this way- imagine if you were just a regular renter. I rented a car from Avis for 3 days. Over the course of those 3 days I had to jump the battery every day. The key fob was faulty and one day the key was locked in the dead car in my driveway. I called Roadside Assistance to have someone come unlock the vehicle. They called a locksmith over an hour away to come unlock the vehicle. I ended up having to buy a new key fob battery but that didn't fix the problem. I returned the vehicle and thought that was the end.

Stay away from this company. I booked an SUV for my stay in Georgia a week in advance and received confirmation that I was all set to pick up,... After arriving in Atlanta airport and standing on a ridiculous 3 hour waiting line, (because AVIS only had three agents servicing the counters and the line was longer than a the Mississippi River) oh yeah those agents took several breaks while we all stood waiting!! I was told that they had no SUV's so I had to take what was available..A filthy smelling car that had little room for my equipment. The imbecile clerk who attend me was too busy trying to sell me gas and other nonsense I did not want or need. Other people standing on line were just as furious. The other car rental companies were doing fine and their lines moved with ease. I WILL NEVER EVER AGAIN RENT FROM AVIS!!

I rented an Avis car via Expedia for travel in Italy. The rental period was Feb 18 – Feb 22, 2020. The contracted price was $124.49. The car had engine trouble on Feb 21, 2020 – it would not start and had to be towed away prior to the end of the rental period. Avis customer service apologized and said they would credit the cost of the rental and reimburse me for the extra hotel and taxi expenses incurred as a result of the car being towed for engine failure. Instead of crediting me for the rental, Avis charged me for a late return on top of the original rental cost.

I’ll begin with these words: Horrible, Despicable, Dishonorable, and Shameful. These are just a few of the words to describe Avis and my experience. I (we) live in Pensacola Florida.. Not sure if Avis is aware (probably not considering this letter)) of the situation here). We were hit pretty much directly by Hurricane Sally. The devastation and destruction were catastrophic. No Power, No Food, No Water, No Basic Resources. I tried desperately to rent a car (as I am currently without one) to be able to try to get around trying to gather water and food and resources from wherever I can for my family and any others that may need assistance. Every place I checked was closed (obviously) but worth the try.

I have never been so heartbreakly disappointed and angry at a company before. Confirming reservations, sending you confirmation emails and reservation numbers, e-check-in online and then when we fly across the country, for an EMERGENCY, only to arrive at the airport car rental and be told "so, sorry we are out of cars"... "the website is wrong, because it doesn't show our current inventory". Having to rent a hotel because we can't get a vehicle. Then calling the Avis customer support after hours who says "I am a reservation specialist and my system is more up to, I can see they have your car available now. I assure you!"

DON'T WASTE YOUR TIME OR MONEY!!! DON'T RELY ON AVIS THEY WILL NOT BE AVAILABLE TO RENT YOU A CAR!!! Would give this place ZERO stars if possible!!! Reservation for car made weeks ago, went to the airport to pick it up last night and NOBODY was there. Lights off, counter closed, sign with operating hours posted. Yes, I was there before their posted 7pm closing time. No counter person there when they were supposed to be was highly suspicious because they called FIVE times from 5pm until 6:30pm.

Free weekend voucher in my inbox. Booked via predefined weblink. Confirmation arrived - 'null' in cost. Great! Or not... Three days before rental I get a reconfirmation email with the cost of some USD 350 for the 'free' weekend rental voucher booking. Avis confirmed the cost and noted that I had not booked the correct 'class' of vehicle - in their own predefined weblink...! And of course no vehicles left in the allotted class. TAKE YOUR BUSINESS ELSEWHERE

Never ever... like EVER use AVIS rental car company. We rented a big van to take a trip with the kids. We didn't even make it to 200 miles before the brakes locked up on the interstate doing 80 mph. Now we're stuck in a hotel and they don't even know of another vehicle available within HOURS of here. It took over an hour to get ahold of the 24 hour emergency contact and the 1st person was harder to understand than Sling Blade. They just said, "Sorry, maybe tomorrow." Really!?!? What kind of 24 hour emergency service is that??? We had to rent our own hotel rooms, vehicle was dirty and had 100s of bugs on the windows when we picked it up. Now we're out a day or 2 on our vaca and reservations. This is the 3rd time I've rented from them and the 3rd bad experience. WORST COMPANY EVER!!!!

I was on my way back to Eppley Airfield to fly home. While on the way to the airport, I stopped at a gas station only a mile away to fill up and return the vehicle full. At some point between fueling up and paying, I lost the car keys. I searched EVERYWHERE with no sign of them for an hour. After giving up, I called Avis and informed them what had happened. They said they would transfer me to roadside assistance. Once I finally got a hold of someone, twenty minutes later, I described to them the issue and was on the verge of missing my flight. They said the only thing they could do was to call a tow truck and have the car towed a mile to the airport, at which point I would have to pay for a replacement. I said fine. They sent me a text 10 minutes later with the towing company and their ETA (90 minutes.). At this point, I missed my flight and had to reschedule to tomorrow morning.

In my area, Avis definitely has the best prices and decent enough customer service, but I've had multiple issues with their vehicles. One had literally no windshield washer fluid or COOLANT (there was no leak - I checked - no idea how this would happen), forcing me to buy supplies and do basic service on the vehicle to prevent engine damage. Another vehicle I rented smelled horribly of cigarette smoke - despite the "no smoking" warning stickers. (Picked it up at end of day and realized too late - already closed.) It was so bad that I had to delay my trip to wait for them to open the next day so I could get another car. I've switched to Enterprise for my rental car needs.

Don't rent a car with Avis! I'd give them zero stars if I could. They have caused me nothing but stress and they have no idea what customer service is. They're untrustworthy, unreliable and not worth your time. They initially ruined my weekend but not it's creeping further into my week. To start with they rented me a faulty car. I returned the car but they were unable to provide me with a valid alternative - ruining my weekend plans. They have charged me a 'no show' fee although I clearly showed - I had the unfortunate experience of having to deal with their unapologetic representative and have the receipt as proof. Dealing with their customer service has been nothing but a painful experience. They have consistently refused to take any responsibility or even try to understand/help. Emails are not followed up - causing further frustration and dissatisfaction.

I don't like to rate companies badly unless they deserve it, and Avis deserves it. I am 24 (minimum car rental age is 25) but Avis will allow people under 25 to rent a car with additional insurance so I used Avis for having a car while my car is being shipped to me (I recently moved and would be without a car for a few days otherwise). My car ended up arriving much sooner then I expected, so I tried to return it early and get a refund. Nope. I prepaid when I made the reservation because I assumed I had to, I didn't have another option. Since I did so, I am now out the money for the days I do not need the car.

I recently rented a car from these thieves. I arranged the reservation through a third party and was charged 2 months prior to the rental. After I returned the car, I was charged another amount by Avis. Thinking this was an unintentional duplicate, I called Avis and told them about it. The customer service agent told me that this charge was for "insurance". This so-called insurance was more than 90% of the original charge.

I feel that Avis is the top of the line when it comes to car rental companies. Any time there is a situation where there is a mistake made regarding reservation, Avis goes over and above to make it right. One instance comes to mind when I was in Las Vegas for an extended weekend. I rented a Toyota Prius from Avis and had a spectacular time and of course I got great gas mileage. I used the car driving all over Las Vegas and even went to Hoover Dam. The problem started when I was cleaning out the car to prepare it for turning it in to Avis. While cleaning the car I found an open container of an alcohol beverage. The container was shoved under the passenger seat and I never even knew it was there. Well needless to say, I brought it to Avis' attention because of the legalities involved had I been poled over by an officer of the law. Well Avis paid for my rental car that weekend and gave me several vouchers for future car rentals. Great customer service!!!

I had pre-ordered a Jeep. The check-in process went smoothly. My Jeep wasn't quite ready. The representative there, told me they had another one if I would like. It was an upgrade for the same price. I ended up extending three more extra days. The customer representative was very accommodating accommodating.

Worst rental experience I've ever had. I've rented many vehicles over my lifetime. My family needed a 7 passenger vehicle to drive around Idaho, on vacation, for 6 days. The rental price was already outrageous, but had no choice. While booking the rental online, Avis offered approximately a $300 discount for pre-paying in full. So I did. It took the price down from about $1500 to $1200. (SMH - for a minivan... - but again, I had no choice). I turned the vehicle in on time, with a full tank of gas, no damage, etc. Next thing I know Avis charged my credit card, the full rental of over $1500! So now they have collected from me over $2700 for a Dodge Grand Caravan (which was utterly featureless btw)!

I recently rented a vehicle here. When I picked the vehicle up, my instructions were very clear, Return the vehicle with the amount of gas you received it with. Simple. I received the vehicle with 1/8 of a tank of gas. I returned the vehicle with just over that. The next day I see a charge on my card for an additional $183. I call to ask about it and they say that it was to fill the tank. Immediately I explained to them that I returned the vehicle with exactly the amount of gas I received it with. Furthermore, I put $45 of gas within 1.5 hours of picking the vehicle up... Unless I was driving at 150 mph for the full hour and a half non stop, how do you explain that I put that much gas in a car that was full to begin with? They didn't care, logic did nothing. I assumed they knew the vehicle was at 1/8 if they gave me the vehicle with 1/8 tank of gas, and that is where I made my mistake, to not document or take a picture of the gas meter at pick up.

I rented a vehicle with Avis on August 1, 2020. I was returning the vehicle on August 2, 2020, dropping it off at O'Hare Airport. I hit a pot hole and blew a tire. Not a huge deal except, they remove the spare tires in the vehicles to have more trunk space and less weight for economic reasons. Had there been a spare, I could have fixed it, drop it off, and caught my flight. I called roadside assistance, the number on the key fob, and the call was dispatched to a service. The service guy text me to ask if the tire was busted or could it be inflated. I told him I don't think it can because I see tears in the tire. He immediately text back that he could not help me. I call them back. I get another rep, who was very nice, and she said she could fix it. There was another dispatch. I waited for about an hour and a half, nothing. I call back to find out, that dispatch was cancelled. Excuse me, I am waiting. This rep tried to fix it and do another dispatch. I wait.

After complaining to two different managers they did finally come clean on their contract and refund me the extra days rent and fees applied. I have to give them props for that, but I did still have to complain and it was fairly obvious it needed fixed. So anyway, thanks Avis for at least following through.

Bait and Switch and the car left us stranded. We rented a car from the Avis at LAX for our vacation about 2 1/2 hours ago. Despite having a reservation we had to wait in line for 30 mins just to be told that the full-sized sedan we rented would be twice the price that we reserved it for ones they tacked on all the fees. Since we had waited so long and it was getting late we decided to just take the car.