Avis Reviews

I rented a vehicle with Avis on August 1, 2020. I was returning the vehicle on August 2, 2020, dropping it off at O'Hare Airport. I hit a pot hole and blew a tire. Not a huge deal except, they remove the spare tires in the vehicles to have more trunk space and less weight for economic reasons. Had there been a spare, I could have fixed it, drop it off, and caught my flight. I called roadside assistance, the number on the key fob, and the call was dispatched to a service. The service guy text me to ask if the tire was busted or could it be inflated. I told him I don't think it can because I see tears in the tire. He immediately text back that he could not help me. I call them back. I get another rep, who was very nice, and she said she could fix it. There was another dispatch. I waited for about an hour and a half, nothing. I call back to find out, that dispatch was cancelled. Excuse me, I am waiting. This rep tried to fix it and do another dispatch. I wait.

After complaining to two different managers they did finally come clean on their contract and refund me the extra days rent and fees applied. I have to give them props for that, but I did still have to complain and it was fairly obvious it needed fixed. So anyway, thanks Avis for at least following through.

Bait and Switch and the car left us stranded. We rented a car from the Avis at LAX for our vacation about 2 1/2 hours ago. Despite having a reservation we had to wait in line for 30 mins just to be told that the full-sized sedan we rented would be twice the price that we reserved it for ones they tacked on all the fees. Since we had waited so long and it was getting late we decided to just take the car.

We rented a van from Avis for a personal trip with our children. Half way through our trip the van would not start however the dashboard would come on so we knew the battery was not dead. We called Avis and they sent a tow truck but would not bring us a replacement vehicle stating that we needed to get to the rental place ourselves to pick one up which was impossible. We ended up renting another vehicle from another company to finish our trip. Upon arriving home we have been contacted every day asking us to return the van. The customer service reps have no idea what they are talking about when we try to talk to them to resolve the issue. Overall it has been the most frustrating experience with renting a vehicle we have ever had. I would definitely recommend NEVER using Avis.

We were supposed to rent a car for a trip in July 2020, but we had to cancel because of covid. Avis assured us our money would be returned in 5 to 7 business days. That came and went, so we called again and were told again our money would be returned within 5 to 7 business days. That came and went so we called again...and despite the worker saying the computer system wouldn't work right, he kept assuring us that he will get us our money in 5 to 7 business days. We're not very confident...and we definitely will not be using Avis when we reschedule our trip.

Hi, I rented a car from Charlotte Pineville office on 7/18/2020 to Columbus Ohio with drop of date of 7/19/2020 12.30 pm. I was suppose to get rental car at 10.30 am but I have been told to come again at 11.15 am and when I visited again at 11.15 am they Avis people again asked to come at 12.15 pm. When I visited again at 12.15 pm they again asked me to come at 1 pm. When I visited at 1 pm there was still no car available and when I waited there for 15 min I finally got a car.

Reserved an suv 3 weeks prior to pick up day and received confirmation number. Went to pick up vehicle and were told it was rented out before we arrived by “she” whoever he was referring to. Had no other suv to give us the day we are leaving for OBX. Called nat’l number and was placed on hold for supervisor. On hold for 10 minutes someone picked up, said nothing as I was repeatedly saying hello then hung up on. The person at the place we were to pick it up told us to go to Enterprise which is exactly what we did. STAY FAR AWAY from AVIS!!! They are a joke. I don’t know how they’re in business. Follow their advice, GO TO ENTERPRISE.

We rented 2 cars from an airport Avis. We waited 45 min for a shuttle while other company shuttles kept rounding. Driver said they were short staffed. We waited standing in line an hour even though we had a paid reservation. They said we had to rent one of the cars for a weekend and would not allow us to rent it for a day. They would not give us a refund for an early return of the car but said they would gladly take the car anyway for early return at an alternative location. We had recently rented from Enterprise for an entirely opposite experience. Fast service and car delivered to us. Early return and we were only charged for days used. Also rates much better. We would have used them again but they had no cars available on this particular day. Do not go to Avis unless you are desperate and want to pay more money.

I would like to start off by saying I had no choice but to give one star or my complaint would not be processed there are no stars for this company in my eyes. I rented a Kia out of the Worcester Mass location horrendous experience I paid the first week and put a hold of $100. The following week charges were pulled on my bank on two different amounts totaling $400. Which were not even the amounts totaling that were pertaining to the 137.00 a week. I contacted customer support who told me to contact the Worcester office which never answered the phone and switched me back over to the corporate office. Meanwhile I'm trying to contact this corporate office.

So I have continuously tried getting a hold of a manager at Avis Car Rental trying to get reimburse for 2 nights in a hotel that they said they would reimburse us and yet to hear anything. On the way home from helping move my mom they hit a deer. Called Avis right away. They told us they would get the car towed but the guys would have to find their own way to the hotel. Are you joking? In the middle of the night and in the middle of nowhere. So they asked the officer that showed up if he could give them a ride. He was nice enough not only give them a ride but take them there and then go back a sit with the car and wait for the tow truck. They were supposed to have a rental at the hotel Sunday morning. That didn't happen. After 3 phone called and the last one I spent an hour and a half getting it resolved to get a car out there most of the time on hold. Finally they got a car out there but at 8 pm that night!

I rented a car in this agency in February 2020. The car did not correspond to what I had asked but that is a classic. The rest was just a series of troubles. I rented the car for 10 days and decided to keep it for another day. So I called the Hornby Street agency and I was confirmed by phone that it was OK, I will pay that extra day when I return the car. I still asked for confirmation by email which never arrived. So I wrote on the Avis Canada website via their "chat" service and I was confirmed that it was OK but that I will not receive confirmation that it is impossible because of the system. Of course, when I returned the car, I paid this extra day, it was normal, but at a higher rate, as if I had not warned.

Avis rental cars. Not only did we receive a totally unacceptable rental car last year but the experience of trying to use a $50 off which they gave us for what we went through was disgusting. Gave me a weekly rate and when I told him I wanted to use my $50 he raised the rate from $300+ to over $400. Then I requested a Supervisor who then raised the rate to over $500. Will never rent from them ever in my life.

I'm filing a discrimination suit against Avis Rental Car for not renting to me for posting a bad review on Google at the Hattiesburg, MS location. The Manager who called herself the owner at that Hattiesburg location told because I wrote a bad review on Google she would NOT rent to me anymore. When I told her I was going to call the Corp Office she told me "Leave you **". I'm a gay male and just fell that discrimination took place here. She also had told ** male that threaten me when I walked away. I've tried calling the Dist Manager named Josh but he never will return any of my phone calls. I'm getting in touch with a lawyer.

I rented a car for almost a week and after washing and cleaning the car out very well I returned it a few hours early because the rental location closed due to COVID. More than a month later I was charged $250 with no letter or email explaining why. When I finally was able to talk to someone I was told he was not sure why I was charged, he said it didn’t show what the charge was for and asked me to hold and when he got back on the phone he told me it might be a cleaning fee and he would have to send an email over to find out and that it could take a while before I would hear back. I asked why I didn’t get anything from them to inform me of the charges and he said he doesn’t know why, but he would send the claim over and I would have to wait to get something from them explaining the charge.

I have traveled extensively both USA and internationally and have rented from every rental car company both domestically and internationally. AVIS wins the prize for worse customer experience in my 40 years of travel. I was GROSSLY overcharged for insurance for a recent rental in Costa Rica. They are dishonest, did not fully disclose the costs and thier customer service team was completely useless. You can hire a personal driver with a car less expensively than renting through AVIS. You would think at my age I would have known better than to trust this globally recognized company. I have never had a problem working with reputable rental car companies, even non USA based companies. BEWARE!!!!

I reserved a car, paid online and arrived at airport to pick up my vehicle. Rep REFUSED to give me my rental that I had reserved and paid for because I used a company credit card. Furthermore, REFUSED to call supervisor or anyone and literally left me stranded at the airport!!

I returned a vehicle on 3/17/20. The location close early due to the COVID-19. I drop the car off right in front of the door and left the key in a locked register. I called customer service to make them aware that I drop the vehicle off and I also verified that the vehicle was received the next day, only to find out on April 30 when I went to pick up a rental from a new location that the vehicle was still showing as being in my possession and was due back on May 3. I called the Pentagon city location to make them aware of the error and the gm Mia had apologized for the mistake.

Let me start by saying DO NOT USE AVIS! Last year my family visited Denver, Colorado and unfortunately rented a vehicle from this company. No complaints from either side when checking in/out the car. 8 MONTHS later we received a notice saying we had broken the windshield, plus other damages and had a towing fee. (The car was in perfect condition when we returned it.) We are now disputing these charges that are going to go against my parents' credit when 6 adults are saying these weren’t caused by us. They won’t provide evidence we caused these and every time we call, we can’t get a direct answer on damages. Unfortunately there isn’t much we can do at the time. I’d really hate for anyone to be put in the position we are currently in so I definitely recommend using a different car rental company.

Rented a car that I was thinking of buying. I was taking my time and taking in the issues of the car (there was a large dent in the passager door crease and the windshield was distorted from a deep chip repair, plus there were other smaller repairs to the windshield, and the overall condition of the car was not good) and waiting to see if another car would come up for sale. However, during this time I was furloughed because of COVID-19. So I returned the car and asked for the weekly rate since it had been a week and I was being charged a late fee (which altogether was about $100 difference). He told me that he couldn't do anything because he was blocked out because it was a test drive. He then recommended that I call customer service.

Really, REALLY, bad experience with Avis, generally speaking. However, their Covid19 response was the worst. Because I canceled my reservation through the app and did not call them (they were not answering for hours at a time) I had to pay the full cancelation fee. This is because I did not wait until closer to the date (by 6 days). The customer service manager (note, manager) that I spoke with lectured me for 3 minutes, without allowing me to speak, from a script and then told me that it was my fault that I was being charged the fee.

Taking this to the police and to the court. This company is super unprofessional and they are blatant thieves. They stole money from our account. Charged us for 3 extra days even after we sent them proof of boarding a plane so no idea where those 3 extra days came from seeing as we dropped off the car and boarded a plane. They were not helpful at all when trying to sort this out and have now caused me several phone calls where I have to waste my time to fix their idiotic mistake. Guess now the proper authorities can take over and honestly I won’t give them a cent on my money for that rental. They have wasted my time and have pissed me off several days. All I wanted was to be charged for the days I had the car. Now I can honestly say they won’t be seeing a cent. This place is a rip off and should be put out of business!!!! So much for customer service.

We waited in line for over 30 minutes, although there were only two customers in front of us. Avis had laid off most of its client service staff. When we got to the counter we asked for an SUV or a large sedan. Customers were coming back in saying their cars were not right. We had to come back in because our car was TINY. We ended up in an SUV eventually.

What a rip off rental car company! Rented car in Germany for one week. At the rental counter in Stuttgart I was asked if I wanted manual or automatic. I replied I didn't care. I was asked if I wanted GPS. I replied again I didn't care. I was asked if I wanted vehicle damage insurance. I replied I wanted whatever the reservation was made with since my company reserved the car. The total at the end was much higher than the price quoted on the reservation. I asked the clerk about it and he said not to worry, "It's only a deposit, not the amount you will be charged."

A prepaid reservation was made with Avis for an elderly Mother who I was planning a trip for her to visit my sister on her 50th birthday. I made all arrangements and paid for everything and put both her airline tickets and the Avis car rental in my elderly mother's name. Due to the virus issue she insisted that she will not travel. I cancelled her airline travel and Avis had posted you would receive a $50 future voucher and the rest would be returned to customer. Avis gave me a hard time issuing a voucher and insisted I would need my mother to call them. She is already upset and I was not going to have her call. I paid for the tickets and only the reservation was in her name. They wouldn't give the voucher to me either. Even though I paid! Lesson learned was Avis advertised a $50 voucher but plan on jumping through hoops to get a "voucher" for something you may or not use in the next 6 months. Shame on Avis.

We rented a car from Avis at the San Antonio, TX airport and advised the customer service rep. that we would be taking day trips across the border to Mexico. As such, we were told that we needed to take supplemental auto insurance that covered anything that happened in Mexico. As bad luck would have it, we were struck by a car (hit and run) while parked in a shopping center parking lot. We contacted the local police and they responded. We obtained a copy of the police report and then contacted the insurance company in Mexico (CHUBB). They sent out an adjuster who reviewed the damage and then later confirmed with local police the details for the hit and run damage.

I was planning a trip to California with my 90 year old Mother, to visit my newly ordained minister son. I am an Avis preferred member and chose to pay for the rental in advance. When I heard, on the news, 6 days before our trip that three TSA agents, at the San Jose airport had tested positive for the Corona Virus, I could not, with a clear conscience, take my Mother to the San Jose Airport. When I called to cancel my reservation I was told it would cost me a cancellation fee of $50. When I reminded the women that all unnecessary travel was suggested cancelled by the World Health Organization, she suggested I call back in a day or two to see if they had gotten any direction from corporate regarding the cancellation fee policy. I will never use Avis again for my rental car needs!

My husband is an 82 year old equine veterinarian who planned on traveling to Wellington Florida for the horse show. CDC advised anyone over 80 to avoid flying. The airline refunded the ticket but Avis insisted on charging a $50 cancellation fee in spite of the fact that the cancellation was 3 days before the reservation. Given that the US is experiencing a pandemic, this is price gouging. We will never book a car at any Avis location again in spite of the fact that we have been Avis members for over 40 years. We will also recommend this to all of our friends who travel.

Has Avis turned into Rent-A-Wreck? I thought perhaps I had a "one-off" bad experience until I came here and saw the multitude of poor reviews posted by other customers. This location is absolutely horrid! I have nothing bad to say about the staff here except the girl at the counter was kind of rude. She actually took care of me while texting on her personal phone. They did take care of me when I asked for a different car than the one originally assigned to me. However, the cars here are junk! I rented a one-way vehicle to take from NC to NJ. I went with a full-size vehicle and I suppose since I am in their premier program, I got upgraded. However, the upgrade was a horribly large Toyota 4Runner. I got inside the vehicle and it just looked a mess. I opened up the middle console arm holder and there was garbage in there. Guess the clean-up crew missed that.

I was charged for a incorrect vehicle, I never rented. The pick up and return states were also incorrect. I was advised, by Avis, to contact a manager in customer service. When I called customer service and asked for a manager, the representative would not allow me to speak to a manager. Avis claims the late fee of $15.00...I am being charged $280.00, for the late return of a vehicle I never rented!!!

Rented a car on travelocity. Should have had no other fees. Reached Puerto Rico, went to the Avis counter to get my car, they had me sign some documents, needed to see my credit card, said it was to be put on hold for incidentals. I told them I already paid for extra insurance through travelocity. I returned the car in perfect condition. I got an $80.72 bill. When I called to complain, they told me I what I signed was for extra insurance. I never wanted or agreed to any more insurance.

Be warned. If you prepay at Avis.com and they give you a downgraded vehicle when you arrive because they don’t have the vehicle class you booked, you know, the vehicle they want you to prepay for on the site to guarantee you get the vehicle. YOU WILL NOT GET A REFUND FOR THE CLASS DIFFERENCE. They got me for $200. When I called for a refund they offered me $25.

I had a very bad experience with Avis when I needed to upgrade my rental due to passengers and luggage would not fit in the reserved vehicle. Avis takes these opportunities to stick it to the customers. My original rental was to be $489.00, but the final contract cost was $1,727.00. I could not believe there was that much difference in price. I went to their website and keyed in all info for comparable vehicle with same timeframe and it was showing a price under $900. After requesting that the customer service department look at this, they wrote that it was a done deal and no help from them. My advice: DO NOT RENT FROM AVIS!

I reserved my vehicle with Avis over the phone. They assured me that this was the final price which I would pay multiple times. When I picked up my vehicle, they told me I owed another $400+. I disputed this, and they told me I would have to contact the customer service line. I contacted them and they informed me I had to go back and deal with the local shop. Upon vehicle return, I told them this and, again, they told me I would have to contact customer service as there was nothing they could do. Upon returning to my home, I saw a posted charge for over $650 on my card, which was in addition to my prepaid amount of $570. I called Avis customer support and explained how I don't understand the charge and keep getting bounced back and forth. They told me there was nothing they could do for me.

I tried to rent a vehicle with a late plane arrival and requested a late arrival. I was told I would be contacted within 3 days to confirm. After not hearing from them, I called to confirm my reservation, only to be told that it had been cancelled because they rejected the late arrival. For some reason, they did not see fit to inform me that my reservation had been cancelled, and the supervisor proceeded to berate me for not having called sooner. They offered to rebook the reservation at a marked-up rate, and I went to National and had wonderful service. I even received a confirmation email. One star is too much for that customer service.

Rented a car via an aggregator (fully prepaid contract) including a one way fee. AVIS Budget Istanbul, Turkey (Taksim office) provides a beat up car full of scratches that takes me over 30 minutes to document. (Thank God I did!). They rent me a WiFi hotspot with an end-of-life battery. It could only hold 10 minutes of charge. Of course I discover this problem once I'm 5 hours outside of Istanbul. Car battery via USB cable kept the hotspot working until I arrived at my destination. Then it dies.

Poorest or poor service. Was rented the dirtiest of cars. Immediately let customer service know. They have a call logged from me within minutes of leaving the lot. Call is logged. Car stunk. Car was filthy. Disgusting. Filed a negative survey. Dropped car off. Person who checked me in was disgusted. Was expecting a sorry. A refund. Nothing. Instead I was billed a cleaning. Called and was told it was reversed. Received a 2nd billing. Called and had an apology and told a refund was coming. Just received a third bill for cleaning. How dirty was this car. Obviously gross that it took three cleanings. Just called. Sat on hold waiting on a manager. At 7:30 the person said we closed and hung up. You can’t make up this service. Worst service ever.

I "reserved" a vehicle online and selected the car class, pick up location, time of pick up and total price. Arrived to pick up vehicle at designated time and was told that there were no available vehicles to honor the reservation. This is apparently common practice. Alternatives offered were renting a different vehicle for $25/day extra or waiting around an estimated 90 minutes to see if a vehicle in the "reserved" class was returned. Important note: Avis has its own description of vehicle size which does not correspond to standard estimates. Examples of vehicles in each class offered on the online website are completely unrelated to the vehicle you actually receive.

I am (was) an Avis Preferred customer and have rented from Avis quite a bit in the past, never with great results, so I never expect much. I often fly into West Palm Beach airport as was the case Feb 5, 2020. As usual, the car in my reserved spot, was not mine and it took quite a while to straighten that out, no thanks to the rude employee at the counter. But it went downhill from there. Near the end of my visit, my car had a starter issue and I almost got stuck. Unlike Enterprise which has come to my rescue in the past with a car that had an issue, Avis wasn't really interested.

After a no fault of my own collision on 12/16/2019, I turned to Avis to keep me mobile. I must say that keeping me mobile has been a very unpleasant experience with avis,To say the least! The first unpleasant experience was the late charge that appeared on my statement when dropping of the first vehicle, that was rented 12/23/2019 even though I received the car much later than promised, the representative stated that he was having the car cleaned, even though I had a reservation, and arrived 20 minutes before pick up to sort out the payment and any unseen delays.

Rented a car had to return it do to mechanical problem, 2nd car had a cigarette smell even the counter guy noticed it, 3rd car got on highway shaking when braking and a crack windshield (I have pics and video) end up returning the car 3 days earlier out of 4. The second reservation I cancel my reservation by mistake trying to change the pick up time, when I realized that I made a mistake (seconds later) call customer service to make the changes for me and he told me I needed to call back at 7am to speak to customer service....

I reserved and rented a car from Los Angeles International airport and they did not have the car that I reserved. Instead I was given a Dodge Challenger and when I got to my destination the check engine light came on indicating that the car needed servicing. I returned the car immediately and exchanged it for a second car which was a Ford Fusion Hybrid and after having this car for 3 days it had problems as well. The car would not go into gear and had to call roadside assistance to return this car. I am now on my third car during a ten 10 day rental period. When I picked up this car, it was half clean and smelled like smoke but needless to say, just happy to have a car with no problems.

I have rented with Avis many times when travelling for work, and nearly every experience in a variety of cities has been miserable. First off, many cars are filthy and not cleaned at all. Seats stained, nasty stuff collecting in cupholders etc. Recently I had to return one of my cars because it had an unbalanced wheel. I spent hours trying to call every phone number imaginable, and people either hung up on me or couldn't understand English well enough to help. Every time I have to deal with the rental agent, they seem to know very little and are never helpful.

I was still a little upset when I wrote the initial review. Avis has handled it. Apparently the problem of the confirmation was the App's fault and the recording that said the Impala was confirmed. My complaint is still that they didn't allow me to choose my car and instead forced me to take a car that was unsuited to my family's needs.

We made the reservation 2 months ahead of time because we are traveling with 2 people with special needs: one with autism and one that is medically complex. The idea was that by booking in advance would not only save money, but time as well. When we arrived at the Avis counter in the Richmond airport, the lady asked if we could take a smaller vehicle as we are standing there with 4 large suitcases, 3 additional people, a wheelchair stroller and 4 backpacks....ABSOLUTELY NOT!

The location in Libertyville, Il is very misleading with their rates. They told us our rental was $35 a day and then charged us over $100 a day when we returned it in three days. We were not informed that there was a minimum you had to keep the car and their attitude towards it was basically “oh well, sucks for you”. Very poor customer care and settling issues.

I rented a car from the Houston Hobby airport last week. I looked at the website and chose the Pay Now option. I was shown lower rate for the pre-paid, no-cancellation rental. But when I returned the car, they not only charged me for what I had pre paid but also charged me the remaining balance for the full price rental. Be careful and stay away from Avis' Pay Now option.

I recently rented a rental car with Avis for a training. Because we do not have access to bring our county credit card we called Avis to see if we needed to complete any further paperwork. Hector from Avis assured us we were good to go and did not need the credit card or any other paperwork. The lady at the desk at the airport immediately got nasty with us and told us she didn’t care what her corporate office told us it was incorrect. She continue to be rude when we were in the phone with her office and we ended up canceling and going with Enterprise.

My experience with Avis has been negative. Their scamming system seems to be amazing and they practice irregularity after irregularity, in order to cheat unsuspecting customers:

Our experience was horrific. We didn't even want to give a one star. We arrived at John Wayne and went to get our rental car. We were told we had a corporate account and didn't need a credit card prior to arrival by their staff. Both workers were rude, did not show empathy, very condescending and disrespectful, completely unprofessional and just plain awful. Needless to say we cancelled our rental and went elsewhere. They couldn't have cared less that we were thousands of miles away from home. We will never use or recommend Avis to anyone. Save your time and money... Use Enterprise!!!

Horrible experience and unprofessional behavior from staff and company. I was charged the deposit/authorization hold in full 2 days after drop off for options I denied at the time of reservation. When I called to inquire about the issue, I was told I signed and agreed to LDW and Roadside assistance (which I remember denying 100%) and would only receive a 50% refund. Fuel recharge was even charged despite denying it at time of pick up, as I did refill the car in full the night before drop-off. This just shows that Avis incorrectly charges people without properly assessing their own cars/original agreements before doing so. From their Facebook page and other reviews, it's clear that this has happened many many times before to others and yet, they are still getting away with it. I rarely complain and in fact, this is my first time doing so in such detail in 30 years. I truly feel robbed and cheated.

Scheduled a car rental for 2 months in Boca Raton Florida. Received confirmation of my middle-size car. When picking up the car, no middle-size "standard" cars are available so we needed to take an SUV car. The car was not cleaned at pick up, it was sand, dog hair and soda spilled in the car. We needed to wait for 45 minutes ta have the car cleaned before leaving.

I've been Avis customer since 2007. I used to be Avis First before they discontinued that level, then went to Avis Preferred Plus. My records show that over that period I paid them US$60K, with 10 to 30 rentals each year. So maybe I'm not the top customer but certainly not the last one. The had been issues with Aeroplan Miles awarded for rentals. I'd take advantage of a promotion, enter all the codes - and sometimes not get all the miles promised, or no miles at all. I'd contact customer service, and after some back&forth they'd issue those miles.

Arrived to pick up car as promised (30th St Amtrak Station, Phila). Car that was promised was "Not Available" (asked for any compact). Was given SUV (gas sucker). Had paid in advance for GPS; "sorry, no GPS cars available", but the service person reached under the counter and handed me a Garmin with no directions -- didn't make a difference since it forgot the destination every 15 minutes or so, anyhow. (The Avis parking lot was Full of cars, BTW.) When I returned the car I asked for a refund on the GPS fee - they said they could not refund prepayments at the counter (likely true) but they would put in a request for refund payment - Never got anything, even an acknowledgement of calls/email messages. So, except that they didn't give me the car they promised (and prepaid for), couldn't find any car with a GPS, and never refunded an overcharge, I gave them a 2 stars instead of one.

Made a reservation with Avis to rent a car near St. Petersburg Florida for four days. Got to Florida and went to pick up the car - and told there were none available. Called Avis customer service who said the only cars available were four times the price on my reservation. They had me over a barrel, I really needed a car, so I made the reservation which was at a location in another city. The customer service agent assured me there would be a car there, and I got a confirmation number to be sure. Ha ha, the joke was on me - got to that other location and they had the reservation in their system no cars available and none coming in that day either. Bottom line: If you make a reservation with Avis do not count on a car actually being available. If Avis does have a car available, don't rule out a bait and switch.

The car was dirty and not well preserved. The inside smells bad. I could pay less for a similar car, but chose Avis because I assumed that Avis was company at the same level as Enterprise. I am very disappointed.

I am so pissed off with Avis and my experience. This was the 1st and last time I gave my business to Avis. The agent at YYZ airport didn't give me the premium car I had booked and paid for already. Instead of offering me an upgraded class for the same amount, he offered me a BMW for $18/day extra, which I didn't accept. Then, he gave me a very basic Santa Fe, which was in a lower class than Chrysler 300 S. However, I am more pissed off as the agent tried to fool me by saying that Santa Fe is a better car and more expensive than the premium car I had booked!!! What a big fat liar and unprofessionalism action. It was the first time that I was treated stupid like that.

I have just got my credit card statement with £266 worth of charges put on by Avis Sky Harbor Phoenix. Beware when signing your agreement because they stick every insurance they can on to your agreement and don't tell you. I was hit with personal accident cover, personal belongings cover and breakdown insurance. As I am a regular traveler to the States I have my own travel insurance. I spoke to their customer relations department who are going to look in to it and get back to me. They never did so I've just called again and got through to a lady who has check my booking and said as I signed the paperwork then there is nothing they will do. Every time I have rented a car before the customer services person tries to sell me up on these things but this time it didn't happen. I now know why. DO NOT BOOK WITH AVIS. I will never do again. This is sharp practice to say the least.

I have been renting from Avis for years. I travel a lot and rent a car for weeks on end. Some times months and the rewards program is a joke. The only reward I get is overcharged. I book a vacation in Belize and they want to charge me $1100.00 for six days. And preferred member is a joke, skip the rental counter, lol almost never, lose, over book or mess up my reservation almost always. In the last six years I have rented a car for probably 3 and a half out of the six if not more. I’m home for a few months for surgery and boom no more points. What a let down.

When car dropped off it said the total mileage charge was 156.00, which at .30 per mile would mean car was driven over 500 miles and it was NOT! Then on the right side of receipt it showed the car had been driven 287 miles which it had not been! Shame on this company for overcharging let alone the problem treat they don’t do more to honor our men and women in uniform by treating them better!

This is by far the worst experience I have ever had with a rental car agency. I will not be renting from AVIS again. I have had such a bad experience, I am going to do my best to provide feedback to my company who has just switched to AVIS as their preferred provider to encourage them to go back to Hertz who I have used for years with resounding good service. I prepaid for this car in full on October 8, 2019. I expected to see a smiling agent who hands me a key to the car I had paid for and that would be that. That WAS NOT my experience.

We contracted for a car using Priceline and went to pick up at Austin-Bergstrom airport. First the car wasn't available, then it was when we refused to downsize. Then they told us the insurance we bought online wasn't any good and tried to sell us theirs. Next was the toll road 'meters', we'd read about that scam and so avoided those charges and were very careful to avoid toll roads. But, our contract was for 11/1 to 11/4 and when we were at the counter we told the rep twice we would be returning the car on 11/5. The rep continued to use the Priceline contract for the expected fees.

Rented a car from Avis at Rochester (NY) airport. The car broke down. I reached their roadside service, and was told I could be charged for the service. I called AAA instead. They got the car started, but then it stalled and died again, and I was out a car for a day. Avis charged me FULL PRICE with a $40 gift card. Are they out of their minds? Dreadful business.

Updated on 01/02/2020: You guys have done it again! I have been incorrectly charged $47! This is absolutely ridiculous! You did this exact same thing just days ago! You reimbursed me for that amount and gave me a complimentary rental day. I used the complimentary day only to be slapped in the face in the exact same manner! Avis has to be the worst rental car company in the world! Give Me My Money Back!!!

I rented a car from Avis on 11/04 6 days in to the rental the tire went flat. As there was no spare tire I contacted the Avis emergency road service for assistance. The car was towed to the Avis lot in San Jose. At the time I contacted the emergency road service I was not informed I would be charged having the vehicle towed. I received a letter on 12/17/19 indicating Avis would be charging me $160.00. I was done by the escalation specialist that Avis does not guarantee a spare tire is provided and sense the flat occurred while I was 6 days into the car rental it was my responsibility to pay for it. Long story short it is more important for them to recoup the $160 then to do business with me in the future. Seems like very poor customer service to me.

My husband rented AVIS vehicle for 12 days so long term rental. He got an SUV that heavily stinks with a cigarette smoke. I was appalled that they didn't clean it after the previous person who rented it who seems to be a super heavy smoker. I am not sure that I can survive this car for 12 days since we are non-smokers and I have an asthma. It's a direct health hazard as a second hand smoking, it feels like I am sitting in a home of a super heavy smoker who didn't ventilate his house for years. I am seriously thinking about taking the car for a total cleanup and charge them; that's the only way I I survive this car for 12 days. Car is also dirty with hairs everywhere and stains on the seats. Horrible condition of the car. Think twice before renting from the AVIS. The sad part my husband is an AVIS preferred customer. If they treat their preferred customers like that imagine what others may expect.

My life's first car hire experience taught a wonderful lesson, a big thank to AVIS BUDGET ITALY ROME. SCAM is so simple, in June 2019 I'm in Italy and hire a self drive car online through Holiday Autos and car provider company was AVIS BUDGET. On my booking day I was there at car hire desk in Via Sardegna Rome City. I know what to show at desk and clear in mind that I don't want any insurance but at desk lady there ask me for insurance and I clearly said no because of TWO REASON 1) I know I can drive without any problems and 2) also I can't afford it.

I made a reservation to pickup a full size SUV on Dec. 23rd. Three days prior, I confirmed my reservation. On pick up day, Avis told me they didn't have my car available. Called corporate office and told by Conan "reservation does not guarantee your car". Please consider this information if you decide to rent from AVIS. Your reservation is worthless.Case # **.

I am really struggling to get through to anyone at Avis. I rented a car online on 9th October but made a mistake with the date. I rang Avis within 10 minutes and cancelled the booking. I did not rebook and did not rent a car from AVIS at all during October. The agent I spoke to agreed to credit the booking but said there was a cancellation fee that would be with held back from my payment. I asked that he escalate that and provide a full credit and I was later advised that this had been done. The problem is that AVIS received two payments of $236.85 but only credited one.

Absolutely horrible company to deal with, Avis finds every diminutive charge they can throw in to get your money. Nickle and dime you into two to three times the estimated price upon reservation. I called to inquire about these diminutive charges ($2 here, $3 there) and the totals on the eReceipt do not add up to the line items on the bill. Customer service states that was additional insurance charge, which is acceptable but where is the extra $100 coming into play on the total additional column on the receipt. No response.

PLEASE SHARE AND WARN OTHERS!! Avis rented a car to my daughter today in Connecticut. As she started to drive down the highway, one of the wheels began to fall off! Avis, your sloppily maintained car could have KILLED my daughter and others on the highway around her. Police towed it off the highway to a gas station. Avis towing did not show up. Now they are telling her that she has to wait with your broken vehicle for 4 HOURS until they can pick it up!!! Or they will charge her $900!! Absurd! NEVER RENT A CAR FROM THIS COMPANY!

Not only was the vehicle I reserved not there but they have absolutely the rudest employees I have ever had the displeasure to encounter. I have never had such a bad experience with traveling of any kind or have been treated this unprofessionally anywhere!!!!

I rented a car online and I paid in full with my credit card and I picked up the vehicle at Lamezia Terme Airport, Italy about a month later. When I got there, they gave me a different vehicle because they didn’t have the one I selected, which I accepted without any problem. Three weeks later, I returned the vehicle at the same place with the fuel tank full as agreed. I was asked to put my initials on a cell phone screen as acknowledgement that the vehicle was returned and everything was in order. I couldn’t read anything on the screen of the cell phone but I initialed in good faith.

AVOID AVIS AT ALL COST!! I prepaid and rented a car here chose to not pay the fuel fill up fee. Before I returned the car, I filled it up at the gas station that sits behind the car return garage. I then directly returned the car. I got a receipt from the return agents that said I owed nothing. An hour later I got a bill that had a $50 refueling charge for 6 gallons of fuel and multiple other fees which pretty much doubled the cost of my rental. I've contacted Avis and have not gotten a response Sadly, I've rented 2 cars from Avis in the past month and have had billing issues with both rentals NEVER AGAIN!! Avis used to be a reputable company. Now they are a complete scam.

A recent rental from MCO (Orlando, FL) airport left me flabbergasted when Avis charged me 119.00 for toll road services I did not ask for. They hid the price when I asked about the service, charged me anyway. They will not fix the issue, and left me hanging. In addition the car was filthy, brand new <500 miles on the odometer. How's that possible? Plus when I brought the car back I had to go inside their office to close out the trip because they said the car was returned already sparking delays in my travel. Did that mean I could of kept it? Don't rent the Chevy Malibu! Poor record keeping!

I rented with Avis by using the prepay "pay now" option. When my flight was late, due to uncontrollable circumstances, my flight was routed to a nearby airport. I needed to change my reservation. My 230 dollar reservation was given a 400 dollar change fee, to change the pickup location. That makes a $230 rental into a $630 rental. Little did I know, Avis applies opportunistic price gouging on its prepay customers. Since the last thing someone wants to do is change rental car companies at the airport (in the middle of a stressful re-routing situation), they charge you insane rates to adjust this reservation. I would have saved hundreds by doing a "no show" and a 100 dollar fee, and making a new reservation. They know you don't read the fine print, and they take advantage of it. Furthermore, they treat their prepay customers worse than non-paid customers.

I rented a vehicle from Avis and before I could return it, I fell ill and was hospitalized. I called Avis right away to explain my situation and the Rep was helpful and stated she would extend the rental but would not charge me if I could show proof I was in the hospital. I showed the proof and now their saying there's no record I called or the conversation. This company is a fraud. They tell you they record all conversations but I guess only when it benefits them. I'm a preferred member and I've dealt with Avis a long time but no more. I will go to a new Agency from now on. They didn't want to refund the money they took and I will not deal with a company who cant keep their word. Avis you should be ashamed. I want my money back!

Avis Budget Group, Inc. 300 Centre Pointe Drive. Virginina Beach. Here are the facts.

I feel lucky after reading some of the reviews. I got refund of $100 thru the help of Costco rep for my inconvenience and aggravation; and for $194 fraudulent charge. Car has leaking tire, has to be filled three times during October 9 - October 14 rental period. Road assistance was no help, fix it at my own expense or be charged for service. Upon returning home, credit card has $194 charge from Avis for glass damage. Disputed and received copy of repair invoice, dated October 9, the date I picked up the car. How do we make public know how bad Avis is? Facebook, YouTube, Yelp, family, friends. Do it.

Well, appalling. Hired the car for a month through British Airways...the return flight and prepaid car hire about £1500.00, which seems very reasonable. Everything fine. Returned the car, no problems...then found on our return to the UK a bill for over £642.00 for 'counter services'. On enquiry this was the GPS (SatNav)...WHAT? The Sat Nav hire was more expensive than the Car!! My wife and I are appalled. The guy at the Avis pick up place did not tell us how expensive it was - and I'm not surprised!! We'd have bought one in the US if we'd known. This is truly disgraceful and I shall never use Avis again.

I was promised a rental car over the phone by a national agent and was sent a reservation confirmation via email. I drove 1.5 hours with my elderly father for the car. Upon arrival, we were told there was a wait and we had to just sign a messy piece of paper with no order nor organization with my name and number so they could call when a car was available. I told them I had a reservation and they said I still had to wait. There were about 30 people in the building waiting.

I rented a car through their website and the estimated price was $394 with the prepay option. After purchasing they change the price to over $600 dollars and would not let me cancel without the $50 cancellation fee. Customer service told me to open a small business account to get 30% off the rental. Terrible customer service and shady pricing so be careful. I had just joined their Preferred membership too but will no longer be using their services.

Worst rental experience ever. Weeks in advance selected and pre paid for pick up truck for Thanksgiving visit and hunting trip. Called at least 10 times direct to CMH Avis counter to confirm my vehicle status and ALWAYS call forwarded to corporate. Was given preferred number and repeatedly call went to corporate. Each time was assured by corporate that vehicle would be available. Sadly, at 11:00 pm and line of customers at counter, was told pick truck not available. Was offered several small SUVs which could not hold our luggage. We traveled with limited luggage relying on family and friends to help with shortfall of our belongings. Avis' response, "Sorry you were not happy with your experience, hope you will give us another chance." I stated my cost SHOULD be reduced and never received further response. STAY AWAY FROM AVIS.

I booked a trip three months in advance and prepaid over $233 for a 4-day Budget rental car. At 11pm the night before our travel we found out that our train was delayed several hours, putting us in Chicago minutes after the 6pm Budget rental facility closing time at 355a South Franklin St., Chicago. I began by calling the 24-hour number at 3:12 a.m. the day of pickup to try to switch my reservation. That rep gave me another 800 number and told me to call it after 8am CST and Avis/Budget Auto Group would gladly refund my money because of it's delayed and cancelled flight policy.

I went to Avis to rent a car. They promised me a jeep grand Cherokee on two separate occasions. They said they had in stock and can get me one no problem. The manager called me the day before pick up confirming my reservation and promising me the car I wanted would be there. Unfortunately when I got there I quickly learned they had gave the car away even when they promised me word of mouth that they would have one when I got to the location.

I recently rented a vehicle from Avis for a vacation (Oct. 9 - 25, 2019) in Phoenix, Az. I picked up my vehicle, a full-size car and was provided a Toyota Camry at the Phoenix Airport (PHX) at the East Sky Harbor Circle South location. After leaving the airport and entering the interstate, I discovered there was a severe shimmy in the front end of the vehicle when driving in excess of 55 mph. Already, a few of miles from the airport, I had to exit and find my way back to the Avis location. Being this was my first trip to Phoenix, I was not that familiar with the road systems.

Avis website booking is cheating. It happened twice! When I selected my car and continued to the final payment, the base rate changed. It happened to me twice within 6 months. Called customer service, the first time they issued an case #. I had to call in after returning the car. Second time they changed the price, and said will refund in a few day. It is a big hassle. My boss experienced the same issue. I believed lot of times people just didn't catch the price hike.

I rented a car for 5 days and used my own I-Pass transponder for tolls. I was instructed to put their transponder in the glove box since I didn't need it and yet I got charged over $21 for tolls on my credit card. Whatever system they have in place for tolls obviously does not work. Please be aware of this and check your statement for add'l charges.

This is my first time renting an Avis car from the 10709 Watson Rd office, I won't use that office again. The Nissan Sentra car was fine until the return trip. The weather was bad. Outside temp was 18 to 22 degrees, there was ice on the highway, road closures with diversions onto 2 lane roads with mph down to 35-40 at times (normal speeds on the interstate 70 and 2 lane 55 mph). The car tire wells froze up causing a malfunction alert. Called AVIS emergency twice, stopped in Columbia MO - sent to the AVIS office. We were able to finally continue the trip home and made it back at the time that **, the agent knew we would be back.

I was on my Hawaii vacation to Maui and had a prepaid booking from Costco with Avis at Kahului airport. I upgraded my mid size to a Jeep Wrangler and all was ok until the Car Broke down and failed to start. I called Customer Service who was unable to guide me through the issue and slow to send help to fix even though it was the issue with their car itself. Finally it took hours for their towing to arrive and I had to leave my vacation time to go with the towing all the back to airport to change the car. The customer service didn't care what I went through and were rude, indifferent and unapologetic to my issue.

The CS rep was nice enough, but when I got to the airport to pick up my convertible, they didn't have it for me. I placed my reservation months ago so it wasn't short notice. They gave me a Jeep, not my kind of car but I was only in FL for a long weekend, so I didn't want to travel to another Avis to change out for a convertible. You would think they would have brought it to my hotel?? To top things off, they charged me $157 in gas! $9.99 a gallon, I was told this at the counter so I filled up at a station about 2 miles from the airport. Now I have to file a claim to get my $$ back. I rent cars through work all the time, they don't use Avis, now I know why. Wouldn't recommend to a friend.

Hello: Have rented from this company from many years I am a Preferred member, or was until today. ON a business trip had change on plans and return the car at another location in the same state. Was hit with a $500.00 fine fee (that is mention but amount "NOT DISCLOSE AMOUNT") in agreement. Had other company that I use it me with one before was 81 dollars.. But 500.00 is plain and simple robbery. It did not matter. It was in the same state and that most likely someone will rent the car at take it back since I was in Texas and the car had Georgia plates so someone brought it from another state. The manager refused and told me the charge will be automatic.

I rented a van in September of this year. I had it for two days. On the second day we got a flat tire and even worse there was no spare. Mind you we were on our way up north to spend the day with family. When I called the location I rented from they told me to go to the nearest location and they would give me another van. So I had another family member that was following us take my daughter in law to the next town to pick up another van. They told us to leave the other van with no spare and they would pick it up. They did. And charged me for towing it back to Avis. I cant believe that Avis, A reputable company would do that. They did not make sure there was no spare tire. Leaving me stranded for 2 hours with 5 grandchildren. I will never rent from Avis again.

I rented a car through Avis for 11 days in August '19. The booking was made online via a website that was easily navigable and which offered special discounts. Picking up the car, which was immaculately clean, was convenient and the service personnel were polite and efficient. Overall, my experience with Avis was positive and I will most definitely use them again.

My Amazon benefits program is permanent linked to my account, when I did reservation amazon program was applied to this reservation and when rental was completed benefits disappeared, customer service send me only slogans "apology for inconvenience our records ... blah blah blah". They don't answered any one of my questions, nothing. I was Avis Preferred Plus customer for past 4 years, I rented at least TWO cars month. But I'm done with Avis. I can only imagine how they solve a real problem.

I rented this car with the advance purchase option. I returned it to the car rental return at Memphis International Airport on Friday 11/08/2019. They did not check in the car. They place a hold on my account that was three times the amount of the rental and will not release it. They can not find the car and are refusing to close the case.

They charged me over £100 for extras I didn't want or need and didn't communicate this with me, they can't provide any proof of me signing for them after weeks of asking. I would never use Avis again!

Now when you pre-book and pay online for an Avis vehicle it is an estimate. The price can increase to 20% above what you pre-paid for when you go to check out the vehicle. Seems a little shady. Also their vehicles have gone downhill maintenance wise, underinflated tires, no window washing fluid and fluid leaks. Also beware of taking vehicles back at night. There might not be a person to check the vehicle in and the next shift might add a re-fueling cost that's not warranted because of computer error. Renter beware...

I rented from Avis Denver Airport on 11-1-11/3. Presented two $100 vouchers when rented the car, no problem.... When I returned the car and received the emailed receipt, only $2.00 was applied. When I brought this to the attention of Customer Service they said I needed the original vouchers (which were kept by the desk people) or a picture. Without the vouchers, they said they would not fix the issue and that I had to pay for the full amount (even after the Customer Service person said, the issue was clear because Avis wouldn't waste the paper to provide a $2.00 voucher). Shame on you Avis. You need to properly train your staff and take ownership for your people's mistakes. You have lost a customer who frequently rents cars for business and personal use.

I rented an SUV but ended up with a Ford Flex that sat low to the ground. I immediately requested to switch to another vehicle but was told nothing was available and Stephanie didn't even check in the system or other locations when I asked her to do so. Crunched for time took the vehicle anyway. It broke down in the Mountains. Called roadside assistance who told me to take it to the nearest Avis and trade cars. I was informed they knew the plan to exchange for a working vehicle and I would receive an email confirmation. I never received an email confirmation. Arrived 40mins back tracking in the opposite direction to go to Pittsburgh airport to get a car. Spoke with 3 different people and no one was aware of this plan to exchange cars.

Rented and returned a car with no damage at the Denver Airport Location. The return was accepted by an Avis employee on 8/13/19 at 1156. At 1326 I received an email with the final bill for the amount I expected to pay. On 10/15/19, two months later, I received a letter saying I was being charged for a cracked windshield and charged me $210. There was no crack per my two witnesses and the employee who checked the car on return. They did not respond to the calls or emails I sent them when I received the letter. They never provided proof of any damage or that the windshield was even replaced. I received an email confirmation that they received my email on 10/15/19 and would respond in 3-5 days, but they still have not responded 20 days later. They just charged my credit card $210. I have rented many cars and have never had this happen before.

The car we rented was a good value for the price, almost half the daily rate, due in part because we got a steep discount for using AARP. The AVIS CDW was extremely expensive, almost twice the daily rental rate. We decided against it since we were covered by AARP auto insurance and our credit card company.

I recently rented from Avis. I’ve rented from them several times. Never again. They claim I left burn marks in the vehicle. Funny thing I don’t smoke. They have pictures of burn marks in the rubber. Rubber what? I have no clue. Make sure you check the rubber whatever before you pull out. Very disappointed. Took them 9 days to put a letter together too. What a joke.

I've been a customer of Avis for years and a preferred member. Recently I prepaid for a premium vehicle in advance of the rental date. When I arrived I was given a non-premium vehicle without notifying me. Only after asking did they inform me that they did not have one available for me. I have been told since my rental that Avis is not obligated to provide a vehicle of my specifications if I prepay for it. And, they are not obligated to refund me the amount, they can provide you with Avis credits. This rental situation was a nightmare and I've yet to be reimbursed for it. Customer service is terrible and does not return calls. I wouldn't recommend renting from Avis or Budget, as they are managed by the same group.

We went this morning Monday Nov 4th, 2019 with my husband to rent a compact car at 1501 North State Rd #7 Hollywood Florida. The person at the desk, Scott, was rude and mean the entire time. I think he believes he was being professional, but he was actually playing smart with us. He needs to receive training in customer service immediately. I would not recommend to rent a car at this location to anyone ever. Or at least while this person is in charge. The car was ok. Nothing to die for. Scott, I really wish you have better days than today.

I rented a car from AVIS for my trip to Germany. I purchased collision insurance through Expedia. When I arrived at the AVIS at Frankfurt Airport I was asked if I wanted collision insurance which I verbally declined and showed the representative my purchase through Expedia. She stated she understood and asked that I sign the computer screen declining coverage. Mind you, the entire screen was in German. Thinking they were an honest company I signed the screen with the false impression that I was declining coverage. It wasn't until I returned the car that I noticed the extra $260 charge.

I was charged over 400 GBP for vehicle damage without notifying me. I rented the car from Avis Glasgow Airport. The agent did not mention about any damages when I returned the car. Tried to contact Avis through their customer service email. Automated message came back over and over again indicating that they have a problem of receiving my claim files due to their format. Finally connected with a Avis executive and he said that there is a damage to the vehicle and that is why the charge. No proof of the damage sent to me. I finally gave up the case. Avis/Budget is ripping off customers in big way. It is unfortunate that I didn't read the reviews before I rented from them. DO NOT RENT FROM AVIS/BUDGET. They are the biggest scammers on this planet.

We rented through Avis this summer. Our contract was for 950.00. When we got our credit card bill it was charged by Avis 2500.00. They added all kinds of charges that we never knew about. Insurance and theft protection even though I had already bought a policy at time of purchase.. We have tried to get them to reimburse us but they denied us. Crooked crooked crooked!! Our credit card has tried to help but they said they see this all the time. Stick to reputable companies!

I would like to write a review about AVIS CAR RENTAL...the most HORRIBLE, DISRESPECTFUL service I have received from a car rental company anywhere on this planet. On Monday, October 14, 2019 I rented a car at the San Diego Airport and drove the car to my daughter's house. The following morning when I attempted to start this car, the battery was dead. So, I got a boost for the battery, drove to a coffee shop (never turning off the engine) and drove home. I did not drive the car that entire day. The next morning when I tried to start the car, the battery was again dead.

I rent with Avis all the time and rental history impeccable. Recently rented a vehicle for a week, the car was having mechanical issue so I returned it a day Early. Being proactive, I paid in advance for another rental. Got to Smith Reynolds airport to pick it up and was told I was on a DNR list and Avis wasn't allowed to release a vehicle to me. My husband tried, same rule applied.

I went to DFW airport after a 6 hr layover in Houston to rent my rental car. When I got into the car it had a light mold smell, like it had just been washed and mats were wet. Being tired thinking it would go away. Next day I got in the car, and the smell was worse. I called Avis and they said I could go return car and exchange it out. Both locations had no car to rent and I had to go back, 40 min. To airport to exchange it.

WARNING - Retain all of your rental records FOR MORE THAN 60 DAYS! Avis will charge your credit card for vehicle damages EVEN THOSE THAT WERE PRESENT BEFORE RENTING YOUR VEHICLE. I received a $209 charge for Glass damage even though there was a rock chip duly noted on the rental papers BEFORE LEAVING THE RENTAL LOT. I did NOT keep a copy of my rental papers to prove that the rock chip was present BEFORE LEAVING THE RENTAL LOT.

They have taking money from my account two different times in the same month of October 2019. Smh. Seen the area with their system; customer service do not listening to the issue that you having and fast to say they are sorry for this issue and we understand... No you don't understand and need to stop saying that and look into the problem; I had to have five CS to have someone to see what is going on. I can not open up the app to view my account, this is crazy. But what really take the cake I was using the same bank card as a debit card for 2 1/2 months and today 10/23/2019 tell me my I can't not rent because of rental Equifax and the banks say there is nothing wrong with my card it's their system or third party.. SMH. But I was able to put more money on the car for another week. Something is not right and hope someone looking into it before someone get hurt...took money and then I have to wait 2-10 business days to get $600 back to my account.

DANGEROUS CARS AND WORST SERVICE EVER!! I hired a vehicle from AVIS/BUDGET at the airport in Italy Malpensa. When I arrived to collect my car there was a massive queue and I mean massive. They told me I would have to wait at least 4 hours, Yes that's right. 4 hours of wasted time that I will never get back again!! The amount of people complaining due to having to wait was overwhelming and the staff just didn't care and management on site were completely disorganized. Eventually they got to me 4.5 hours later, did the paperwork and I went to collect my car and again at the collection station waited another hour as they couldn't find the keys!!!!

I rent a car through the Hotwire on October 13th midnight. When I reach to Atlanta airport at Avis counter they don't have any car available. This rude gentle men told me I have to come back 10 am in the morning to.pick up a car. Avis ruined all my plans I have made for long weekend. When I ask him, "Can I talk to manager," he said he is not available right now. I asked him what his name. He said he don't know his manager name.

Just make sure you watch your credit card. I rent A LOT of cars. I rented a small SUV. The second day the "low tire" warning light came on. I called them to ask them to check it. They said they had other similar cars and told me just to return it and pick up another. I did - same size vehicle. When I got my credit card statement I had an additional $250 plus charge on it. I have jumped through all their hoops, cause you know you have to prove it, they can't just check their records and see they screwed up. It was supposed to take 3-5 days first, the 7-10 days and now it has been 1 month and 10 days and STILL no resolution! I have filed a credit card dispute.

I booked and paid in full for a week long rental car. Once I got there they said I needed to give another $500 deposit that would be returned. When I turned the car back in they said they would not return my $500 because it actually wasn't a deposit at all but another extra fee. I contacted their main office and got the runaround. They say there is no way I am going to get my $500 back and just live with it. I will never rent with Avis again. Be careful if you do!

Avis allows your spouse/domestic partner to be added as a driver w/o charge. I questioned the agent and she only mentioned the fee for additional driver, never mentioned that my spouse would be free, although she knew that I was with my spouse. Poor customer relations! Picked up car at PHX.

I made a reservation and in my confirmation email the price went up 60 bucks. I called Avis and they said they would refund me my money. It might take up to a couple weeks. They said that was the rate including the $60. They apologized and the gentleman was really nice however they'd already tapped my credit card and said I would soon get a refund. I asked for confirmation email but all he would give me was a number the case number. Think twice before you hit that pay button!

I made a reservation for a car a few months in advance of a work trip, and when my flight changed, I was unable to modify the reservation via app or online. I called customer service, and they were not helpful at all. In fact, I asked to be transferred to another representative, and they left me on hold for 10 minutes (I think to try to discourage me from talking with anyone, but that is speculation based on how unaccommodating they were). I explained multiple times how my flight had changed so I needed a car earlier (circumstances completely out of my control). They explained that because I had prepaid on my reservation, I had to pay a cancellation fee to cancel and re-book. Since they were sold out at the pick up location that day, I was not able to re-book anyway (and apparently, modification was out for a reason I still don't understand).

Rented a car from Avis at Pensacola Airport Fl for one week - made the mistake of pre-paying for the car. Immediately after picking up car, felt it was pulling to the right and heard thumping from right rear tire - when I tried to return car, I was told they had no other cars available, but might possibly have more tomorrow, so I drove home (approx 5 miles). Spent the remainder of that day, trying to get hold of a human being to speak to on the phone (Customer service just kept giving me a phone number to call that took me in a circle of pushing numbers).

Avis rentals are greedy **. First when I booked the rental I gave them the time and dates. Paid $466 plus dollars which they took immediately. When I got to the rental place they asked me for my credit card and DL. I gave them the card I paid for and license. They would not released the car because the card I used to pay for the card was my bank debit card. The non English speaking ** never told me I needed a credit card but they were all eager to take my money from the bank account just to leave me out of $466 for 3 to 5 days and no rental. Would I recommend this company Hell ** NO. I would if you like wasting 6 hour of your time driving there to to find out that they have a baseball bat with barbed wire and Shards of glass to shove up your **.

We are being falsely accused of vehicle damage! I want to include that we were never notified of any dispute and we were charged almost 3 months after the vehicle was returned, even after completing a walkthrough and receiving a final bill with a zero balance! The vehicle was returned on 7/21/19 at 2:04pm and damage was not noted until the following morning at 7:33am! Customers should not be held liable after the vehicle is out of our possession whether it is rented out thereafter or not! Your company has been extremely difficult to deal with throughout this event and has extremely poor customer service! I will never rent from Avis again and all consumers should be aware! There are numerous complaints of this very same nature online, so this seems to be one of their unethical business practices! Save yourself the added stress, Trent with another company!

On Oct 6th I did a reservation. And I was instantaneously charged 2 times on my Amex card. I contacted support on the chat and they said they will do the refund for one and they apologize ... The next day, the refund was there BUT $50 short. They refunded, but minus $50. I have contacted Avis's support, no answer. I have contacted again via Chat and the person who answered close the chat 'in my face', no help. At this point, I sent a feedback to Avis, since is no other way you can contact this company. So disappointed ... Avis is not anymore who the company use to be. They now offer bad services and poor support.

Just an FYI for anyone who uses Avis-and I used to rent from them quite frequently. I rented a van in LA for some out of town guests doing studio tours etc..for work and they scheduled my pick up for 2pm. The only problem? They closed at 2pm! So we arrived a few minutes after 2pm to find the place closed. Nowhere in any of the confirmations did it say they closed at 2pm. I even called to confirm with the local agency where we were picking up (we rented through Travelocity--who was great by the way) and the agent confirmed without telling me they closed at the same time I was scheduled to pick up. So my boss arrives, the place is closed, I call the national scheduling people and talked to a supervisor. Avis' response was "there's nothing we can do."

I arrived at CDG airport. Eight people were ahead of me with two employees taking care of these customers, while two others for "preferred customers" were just waiting. Over an hour passed before it was my turn. I then found out that not only the automatic car I had set aside was not at their lot but they has NO inventory. Luckily, I can drive shift so was given the first car that was returned. The contract offered a gas refill at 1.49 euros/liter; being pretty much the price out there I thought it would be convenient. Avis sent me a copy of a contract. Not the one I signed (which was in French) but one originated in the UK with a 3.11 euros/liter. I was then charged $160 instead of $60. The car was returned with 1/4 of a tank, considering that the Renault Clio has a 45 liters tank, I am being generous. Be aware of Avis' unethical of doing business!

The personnel at the customer service front desk were pleasant but that is all. Any interaction with the pull up staff left me feeling rushed and not of value. I had a long term rental (34 days) and every 30 days you are supposed to return the vehicle for inspecting. During this return, I was treated as an inconvenience to the company. I showed up early as I had to work that night and they just told me I was fine, no new paperwork, no new return time or date. When leaving the car rental floor with my existing car I was stopped at the gate and asked 'if I even had a rental agreement,' this was after I handed the clerk all my paperwork received on day one. After several minutes of phone calls and caira stacking up the gate clerk handed my paperwork to me and shooed me off without an understanding of where the confusion on their part came.

I have been renting from Avis for almost 10 years now. I have been using my Wizard number when setting up new rentals. I saved up 3 days of free rentals so that one day when I needed them I would have that option. Well went to rent today and get my free days I found they were all gone. After being transferred 7 times I was asked to call back as there systems were down. So I called the number they gave me to call them back direct. It was a spam number that tried to sell me car insurance and when I said I did not want any they hung up on me.

I picked up a small minivan in a train station in Paris. I asked for a printed copy of my contract, but the customer service person told me he couldn't do that and that one was emailed to me instead. As a result, since I did not have WiFi in the train station, I did NOT notice the contract said the car was undamaged. The representative also did not remind me to check the car for damage. I was merely given the keys and told to pick up the car across the street in the garage. The representative did not join me to pick up the car. Once we located the car in the garage, we noticed several major scratches on the bodywork. We did our best to inspect the car, but the garage was very dark and it was difficult to perform a full inspection. It also did not occur to us to photograph the rims. This turned out to be a critical aspect latter, but I should have taken a video all the way around.

I had rented a car from Avis three months ago on our family vacation. I never received a letter in the mail saying I damage the windshield. I had already turned my vehicle in. We signed off on the paperwork. They gave me the receipt. I do not see how they can take the car from you and come back on you when it was not my doing. They said they will charge my card they hold on file. This is insane. Never trust them. I have learned my lesson. Very disappointing.

I have been traveling and renting a car for almost 4 decades in all continents, and for the first time I felt totally harmed, and specially with a so-called serious company and in a country where things are supposed to work well: AVIS in the United States. I booked a car in Los Angeles over the internet (with Avis Latin America) and upon arrival the employee offered me an upgrade, implying that it would be free, as has happened to me countless times.

The staff at this particular office/reception area is: incompetent, rude, obtuse, aggressive, belligerent, misrepresentative, scammers and liars. Arrived following a 25 hour flight from Australia at 8.45am for a pick up of vehicle at 9.00am. Waited for 45 mins while two staff members served other clients (numbered ticketing system in use which shows an ‘advanced time’ of issue – mine showed 9.05am) and four other staff members were exchanging pleasantries and chocolates.

I rented a van for 6 hours and the charged me first $222 (very high price) and after returning it they charged me another$89, so, over $300 for 6 hours van renting. Strongly recommend not to use this service, they will steal your money.

I booked a 1-way reservation through Expedia, for an economy car with the basic protection package. My expected total was $142.18. When I went to pickup the car, they tried very hard (to the point of being rude) to get me to upgrade to an SUV. After insisting that all I needed was a "normal sized car" they gave me a Ford fusion. I agreed pre-pay (roughly $30) for a tank of gas because I was getting in late and didn't want to have to worry about finding an open gas station in the middle of the night....to my surprise, when I checked my credit bill a few days they had charged me $277. I had to go into their website and retrieve the receipt myself because it was not emailed to me like they said it would be, and it showed that I was charged for every type of extra coverage they offer, collision, roadside assistance, etc. as well as a "select and go" upgrade fee.

I returned my car at 9:00AM on Nov 17th but nobody was there to check it in. I went inside and they said just leave the keys in the car. My flight took off at 11:14AM and landed in Florida at 2:14PM. They charged me $81.67 for an extra day because the car was not checked in until 7:ooPM. I called and they cancelled the charge however the next day I get a charge for $45.75 for Tolls at 3:00PM in NJ and NY when I was already in Florida. I think one of their workers used the car and then brought it back and checked it in. What a scam. I will never use Avis again.

--The desk agent who did the rental agreement paperwork was an extremely pleasant individual.

I rented a car on the Avis website, and I paid for it with a debit card. When I arrived at the Phoenix airport to pick up the car, I was told I needed a credit card in order to make a deposit before I could get the car. The email I received from Avis indicated I could use a debit card if I could show a paid return ticket, which I had with me. I was told it was policy at that location that they DO NOT accept debit cards, ever! I was told to check the debit card requirements as listed on the confirmation email I was sent. I tried to do so, but the link went to the Avis member area, which required a user name and password. Since I am not an Avis member, there is no way I could have read the fine print.

I do not recommend Avis, first off when I went in they advised me they didn’t know why online let me make a reservation. They no cars available. After I had caught a bus in 90 degree weather I was sent home. I went back the next day which 8/5, I rented the car through 8/19. The vehicle was supposed to be returned by 6:00 pm, it entered the Interpark parking garage at 3:52 PM 8/19/19.

I rented a car from Avis at the Philadelphia airport. The car came with a bad battery, which required a jump every morning. When I took it back to the airport, I explained that I could not stop to fill the tank because I did not know if the car would start again and I had to catch my flight. I explained this at the airport, and the customer service counter said that they would not charge me for refueling. Yet when my invoice was emailed to me, there was a $68 charge. I called their 800 number, and they refused to reimburse me, saying that there was not mention of a bad battery on my record. I will never do business with them again.

I am really so frustrated with the AVIS representatives. I rented a car from Denver International airport and the representative asked me if I want to prepay for fuel and I asked her repeatedly will I be charged for the fuel what I use and she said yes "you will only be charged for the fuel I used". I hard drove for 150 miles and the gas level was almost 75% full at the time of return. When I check the receipt even the gas level was 75% full at the time of return they have charged me full tank prices. Be careful, "DO NOT TRUST AVIS" they lie on your face. Make sure you read the contract carefully. I wish I have an option to rate negative stars to AVIS Denver international airport guys.

During a recent visit to Puerto Rico, I decided to rent with Avis to drive between two airports (San Juan and Aguadilla) on Sept 13th 2019, where someone else would pick me up. No reason to have two cars. After doing reservation through Travelocity (with a cost of $45) I took possession of the car in San Juan and drove to Aguadilla, where I dropped it off at the airport after filling up the tank at a near gas stations. Counter was closed by the time I arrived (around 8:30 PM or so). To my surprise, I found out latter Avis charged me $196.00. After few call attempts and no response, I had to contact Travelocity and then my credit card to deal with this overcharge. Avis responded it was due to gas tank not being full (refueling charge)..

I've rented a car from Avis at Cote d'Azur Airport on July 15 2019 according to rental agreement **. The car's booking was confirmed in advance (confirmation # **). The suggested price of renting was about €260 (taxes included) for Fiat 500 which I've finally rented. I've mentioned the number at pick up being assured that the difference between blocked amount (€392) and offered (€260) is due to fuel deposit which will be returned on car return. Besides the amount of fuel deposit being enough to fill the rented car up to the roof, finally I was charged €311, which differs drastically from that quoted. Though there were no additional services and remarks concerning the state of the car and fuel amount from the company.

I rented a car from Avis Denver International Airport. The Avis representative repeated asked if we wanted the added coverage and I said no I have that through my insurance and credit card. I inquired why optional items were there and she said I was not reading it correctly. When I got my bill it had $135 of added charges. Learned my lesson, they lie to your face and I asked the rep next to the one I was dealing with and he said it’s not added. Avis uses trickery and you cannot do anything about it rather than voice your opposition to their tactics.

I rented an economy car from Avis at Denver International. I asked the clerk at the counter about an upgrade and how much more it would be. He told me the upgrade would be 75 dollars a day. The service was very good. The car was good. I had no complaints until I looked at my E receipt. I was not told that I would be charged a 300 dollar fee to upgrade. I went from a rental under 300 dollars to a bill over 600 dollars. I am very disappointed in the dishonesty of this company. I should have stayed with Enterprise. They are an honest company. I have never had hidden or not stated charges. I just do not understand why a company would be so dishonest. I know I am one consumer, but be assured I will let every one know about my experience. Verbally and on social media.

Rented a car from Avis and told the gentleman that helped me I didn’t know how long I would need the car and I prepaid for the rental and it was no problem. I ask at the counter when I picked the car up if my car was finished can I return the car early and was told yes. My car was finished early and I returned the car today and was told that because it was prepaid that I get no refund. Something totally different from when I rented the car. I ask well did that mean I could pick the car back up and hold it till Thursday and he said it’s been checked back in so they kept my money and got the car to rent again and make more money. They lost a good customer because all my travel was in a Avis rental. I will never rent again from Avis this.

I was a believer in AVIS rental car as I am a preferred member and always use them. It’s amazing that one poor customer service experience can change one’s perception of a company. I rented a vehicle on a Friday for a short weekend trip. Friday I noticed that the air was not cooling when the car was idling. I didn’t think much of it so I continued on my journey. Saturday it was extremely hot and I wasn’t in the car much but did notice that the car was not cooling. Sunday when I was on the way home about an hour into my drive I was sweating and the air was blowing hot air for the next 4 hours. I returned the car a day earlier due to the issue with the air. Avis removed the additional charges from my reservation as if they were doing me a favor.

Worst experience renting a car. Problems with contract the Avis agent printed up were noted by us after we signed. Agent apologized and reprinted a new contract with correct amount. Signed again. However, original contract not destroyed. Honestly didn't occur to us to ask to witness the destruction of the first contract as agent seemed okay.

I am a frequent renter with Avis. I had a situation where I had to give up my car to my daughter at college for a week and arranged for an Avis rental. Four days after picking up the car, I was headed out to a charity event and could not unlock the doors to the vehicle. After calling the roadside assistance number, I was advised that the key FOB had dead batteries and to access the key inside the fob which I did. It got me in the car but there was no way to start the vehicle. I was told the only option was to have the vehicle towed and for me to go and exchange the car. Since I was not able to do that, for another 10 minutes of playing find the ignition slot, I called an Uber to get me to my event.

My Tampa-Philadelphia flight got cancelled on a Saturday night and American Airlines informed me that there would be no flights available until Monday evening. I had to get home so I went to the Avis desk where I had just returned a rental car that afternoon. I told the Avis agent that I needed to get back home and he quoted me $398 to rent the car and return it in Philadelphia. Nowhere in the rental agreement did it say that was a mileage charge. So I rented the car and drove 1000 miles from Tampa to Philadelphia, took 24 hours due to end of 4th of July weekend traffic.

We rent a vehicle approximately every three months in Las Vegas. The check in people are wonderful. However, we usually drive under 50 miles. Every time we produce a receipt for gas, BUT EVERY SINGLE TIME THEY AUTOMATICALLY CHARGE US FOR GAS AT $15.99 EVEN WHEN WE ALWAYS PRODUCE A RECEIPT. Since I do not get the receipt until we are at the airport via email, I am unaware it has happened once again. I have to spend at least 30 minutes on hold whenever I call to clear this up. The last time I called, I held for ten minutes only for a recording to come on and tell me to come back in 30 minutes. This auto charge for gas is ridiculous especially when a receipt is produced. It may be time for us to try Hertz.

AVIS RENTAL CAR is the worse service I have ever had. I reserved a car online with the help of online agent on Saturday 12.45pm for 2pm at London Waterloo AVIS agency. I arrived 2.30pm at Waterloo, the agency had already closed the door although they are supposed to close the door at 3pm. The agent finally opened the door to tell me there are no car available, clearly didn't check her system as she was definitely not aware of the booking.

Rented a vehicle at Avis.com, paid online and got a confirmation number. Received an email reminder the morning of my pickup at the Shaker Heights, OH location. Walked several blocks to pick up my vehicle only to find that they were overbooked—by 26 cars, per the guy behind the desk. I asked why they sent me a reminder email to pick up the vehicle and he said that’s just computer generated—it doesn’t know the car isn’t available. He claimed that he no way of contacting me to let me know.

I had a rental for 8/24/19 at 8:30am for one day. I arrived around 8:40am and waited for one customer to receive a car and two customers returning a car. When it was my turn, I was told by the worker that I would have to wait on a returning car. After 20 mins of waiting, a couple came in and received a car immediately. As they (worker and the couple) were going out the door, the worker asked if I needed help. I replied, "Yes 20 minutes ago when you informed me that I needed to wait for a car" but then they came and received a car immediately. The worker then replied they have a prepaid. So if I do decide to ever rent again I should prepay to make sure I have a car even though I have a reservation?

Worst customer service ever. We had prepaid a rental for a mini trip and an emergency happened that made it impossible! We returned the car in less than 24 hours thinking we would only get charged for the 24 hours and refunded the additional 2 days left. That was not the case. We were informed very rudely from a manager that identified herself as Christy that we should have read the fine print. There are NO REFUNDS. We stated that at no time did anyone make us aware of this issue or we would have not brought the car back early and just let it sit in the driveway. She rudely stated again we should have read the contract. We have rented vehicles several times recently with other companies and they provide FULL disclosure at the time of rental by the agent we are speaking to.

I took a rental car with Autopass included from Oslo airport, used Avis/Budget badged subcontractor located there who assured me the Autopass etag was working, nothing more for me to do or pay, before I drove away - contrary to what the Avis rental contract states! The Autopass etag proved to be a dud; suspected when passing through road toll points, then proved when ferry onboarders tried their handheld scanners to no avail.

This place is ** horrible. They told me it would be 1,350 euros for 27 days which I agreed to. They then charged me 2,240 euros. I called them to complain and they said it was proportional. I did the math and they charged a total of 160% more on the IVA and insurance taxes than they said they would. They are absolute trash with customer service. You call them and nothing gets resolved. Stay far away from them.

Reserved a luxury sized vehicle and had agent confirm vehicle was available on the phone. Went to pick up, and agent on site said they did not have the vehicle reserved nor was one scheduled to come in. It was explained at that time “Fleet had a habit of reserving vehicles which were not there.” We had to accept a smaller vehicle for the trip and the cost could not be adjusted because it was done through fleet. When we called to have amount of rental adjusted, the agent offered $30 which did not even cover the difference in price. I had to call the location and ask for manager to add notes to our reservation number - and call customer service back.

I recently tried using Avis after migrating from my usual rental company and had a really disappointing experience with my Avis rental in US. I had and still having several billing and eToll related discrepancies and there is no customer support helping me out to resolve them. The eToll customer service doesn't even answer any calls even after 1 hr hold in the line! Below are the issue I had with this rental:

I rented a car in St. Pete FL on 2/23/19. The car was so dirty, I had to have them wash it so I could see out the windows, but that wouldn't fix the cracked windshield. I reported that and the attendant noted the prior damage. Today, I received a letter dated 8/19/19 billing me for glass damage! Their customer service rep put me on hold for 10+ minutes, then confirmed that THEIR OWN RECORDS confirmed that I'd reported the damage and that this was standard procedure! I think they wait so long (6 months) assuming anyone will have forgotten and thrown away their paperwork. BEWARE!

We just received a letter from Avis that tried to collect $1,200 in 'damages for a car rental we had with them from TWO MONTHS ago! What damages?!?! We sincerely have no clue! The letter just outlines the amount and included a note that says "we will send you a detailed invoice for damages in the near future.' This is SO BOGUS! Definitely something we will fight tooth and nail on since we know the car had ZERO damages when it was returned! This has never happened to us before. And we've done plenty of car rentals with many different companies in the past. Never again would we rent from Avis!

I rented a vehicle from 8/16-8/25 and prepaid. Shortly after I arrived at my destination I got a call that my 92 year old mother that lives with me fell and broke her arm and needed surgery. So I had to fly home and turned the rental in on 8/19. AVIS will not refund any portion of the prepay regardless of the circumstances and I AM SURE they have rented that vehicle out so have lost no money on this car. It's sad when businesses no longer are interested in customer service and compassion. I'm giving up my AVIS preferred status and going with another company from now on.

I rented a car from Avis and one day before my trip my child became ill. I called to cancel the rental and the company stated they will charge me 150.00. I had to dispute the charge. I will never use Avis again. What a horrible company.

My son and I each rented a car from Avis in Lincoln, Nebraska. Upon returning the vehicles, we were both charged extra amounts. When we inquired as to why, we were told it was a “glitch” in the computer system. The charges were removed. Four months later, I received an email from Avis stating they would charge my credit card for tire damages. I contacted AVIS and asked why I wasn’t told immediately or within a week of returning the car.

I recently rented a car from Avis and had to return it early. I used the prepay plan they have and had to return the car early. This is where you need to beware, I had the car rented for 30 days. I had to return it after 14. I did not know that supposedly there is no refund on the prepay plan. So if you have an inkling you might have to return the car early don't prepay. I also will never rent a car from this company again because I was not informed of this beforehand. So just BEWARE.

We rented a car for 12 days, to drive around the US. The car we got was a Chevy Impala, it absolutely reeked of cigarette smoke. The people working for Avis refused to do anything about it. There were children in the vehicle as well. They didn’t do anything and our trip ended up being absolutely horrible with all our clothes and belongings smelling of smoke. Truly negligent and a horrible service.

Snuck insurance in on my bill without notifying me and stole $111 from me. Priceline had said my bill would be $135 and ended up being $250. Went to the Avis in Medford Oregon. Complete scam artists and I will never use again.

I cancelled a rental car in Logan Airport Boston in May 2019. Someone took the car and Avis allowed to go without checking driver license. This person conscientious or unconscious drove 100 miles from Boston to Vermont. Avis is charging me $ 1,350 for a trip I never make it. This is a fraud.

I have recently hired a car with Avis and since there were no issues and I was refunded my deposit, I thought I will do the same a couple of weeks later. After returning the second car, I received a bill for £500 plus for damage to the car. I asked that I returned the car without a scratch and would like to see the video footage of these alleged damages - whilst waiting for a reply, I got another bill for £500 plus for damages for the second car. I asked again, for evidence because there was damage to the car but this was pointed out to me by their staff before I hired the car and now I have been charged for these damages. They took the money without investigating my claim and refuse to answer my complaints.

We rented a car at the Peoria, IL airport. We chose to bring the car back full of gas and we did. We had a receipt to show that we has just filled the gas tank. The gas gauge showed full. When we got to the counter they tried to charge us over $24 for gas. Their fuel gauge was not working. They admitted there was a problem. They looked at our gas receipt and finally agreed it was OK. Then later filled the car with just over 2 gallons of gas and charged us for the gas and left us a message on a home phone which we did not receive until 10 hours later. Surprise! Well, Surprise Avis. We will not do business with you again.

We went to Denver to have a vacation and trusted that this would be a good place to rent from. Not only did they give us the wrong car but then they forced us to pay an extra fee and initially lied to us about not having a bigger car when they did. When we received the car there were stains in the seats and there were bits of paper on some of the seats. The service was slow and incredibly rude. This was by far the worst experience I’ve ever had renting a car and I would never recommend these people to anyone.

I took advantage of renting though Costco an Avis rental car. When I went to modify the reservation two weeks after I had made it, for a pickup a day later, I had to start over and they wanted me to choose a car. The vehicle I chose before was $138 with the discount, but to get the same car, the price was now going to be $225. All because I was changing the pickup time by 22 hours!

I recently reserved a rental car from Avis and up until I paid for the car rental the price did not include the underage driver fee. This fee DOUBLED the cost of my rental and due to the lack of transparency I ended up paying much more than if I booked through Enterprise. DO NOT USE if you are under 25 years old because you will be ripped off. Also, do not bother prepaying for the rental because if you are unhappy with the rental you will be charged $50 to cancel.

My recent experience with the Avis Car rental wasn't a pleasant one. In summary, the major issues are 1. Avis rents an unsafe or defective car to customers. 2. Avis lets customers wait in line too long. 3. Avis has a chaotic systems in car exchange and billing; prices keeps changing with many different paperwork. 4. The most serious one, Avis lets its staff do fraudulent charges to customers.

We booked a car through price line for $440 and then Avis charged us another $290 for the same car. We were told by the rep at the desk that we were getting a better deal and the amount on Priceline amount would be adjusted. Bad company and bad business practice... When I called them they tried to give me the run around and said a manager would call me in 48 hours!

We made a reservation while on the road and our motor home broke down and we couldn't get to the town where we made the reservation. They made us pay for the car even though we couldn't get there. It was not our fault that the serpentine belt broke and we had to wait till the next day to get it fixed. I would call that beyond our control. I will never rent from this company again, and I would suggest that you not either. I would not run a business this way.

I rented a car from Avis Phoenix Airport and when I returned it, I left an every essential oil kit and my case-worth over $3000 retail- in the car. I immediately filed a complaint and called and called and NO find and no return to me... I wrote a letter to them and their response was "sorry, we aren't responsible for items left in car." HMMMMM-but you steal them, eh? This is un acceptable customer service and business and I will never rent from Avis again! #avissucks

I recently rented a vehicle through Egencia w/ Avis. Avis charged me 4 times more than the rental price that was agreed upon. After 2 weeks I'm still trying to get them to fix the charge. Terrible company and horrible customer service! I will never use their services again.

Worst experience ever! My rental breaks down and they want me to wait 5 hours for a tow truck to pick the rental up before they give me a replacement. I have already been inconvenienced 4 hour of my day and they want me to wait 5 more hours! Don’t rent a Avis period. Awful customer service.

Earlier this week I spoke on the phone with an Avis employee who assured me that I could add my 22-year-old husband as a driver to our rental for $27 per day. The next day, I called the Lansing branch (where we were picking up) to add him since I was having trouble doing it online. After being put on hold twice for about a half hour each, I gave up and planned to do it at the desk (My reservation was already made under my name). When we arrived, she would not let me add him. She could also not make a new reservation in his name. She told me to try calling customer service to see if they could help.

Never have I ever been so agitated when trying to give somebody money! Here it is 5pm and I try to pick up my pre-paid booking but I’m not able to! You already have my money, give me the product I paid for. But instead you want me to cancel & rebook instead of change the name on the reservation because you won’t accept my card therefore you could get another $150....Your supervisor that I spoke with could barely speak English and was beyond rude. Get it together Avis, you just lost a customer & her money.

I rented an AVIS car last summer (2018) for 3 months. Paperwork was rather convoluted, and they ended up charging me one of the months twice in error, which, when I pointed out, they fixed EXCEPT for a difference of $191.41. They wouldn't explain why the discrepancy, and after many phone calls they finally told me that AVIS closed the inquiry and wouldn't address my concerns any longer. I did the math multiple times, and several Avis agents agreed with me that my calculations were correct, but they weren't authorized to make a full refund. My only recourse was to write bad reviews and hope that an AVIS rep would care enough to fix the problem (or sue them in small claims court, which, to be honest I thought about because this makes me so mad to be cheated...). Case number: **.

I rented a car at the John Wayne Airport through COSTCO and got what I considered a good rate. It was late at night when I arrived after flying all day. First I waited inline for an extremely long time while "preferred customers" who came after me got waited on. Unfortunately I failed to notice that they signed me up for extra insurance coverage at $31 per day. Since I have full insurance coverage with my personal insurance company I did not want or need this. Nothing was ever said to me nor was I asked whether I wanted the coverage. Yes, they had me initial their form in about six places and I failed to notice that the additional coverage was listed as "accepted" while other extra items were noted as "declined." Since I was never asked about any of these items and all I saw were the words "declined" when I initialed.

As I returned my vehicle today (July 20, 2019), and while filling a claim report for a scratch on the car, I asked for the employee number as per the claim report line item. However, the employee that was filling the report did not want to even give me his full name or the employee number. I kept asking for it and the AVIS employee became extremely rude and disrespectful and began to tell me to leave and waved his hands like he didn't care and also laughed at me as if I was telling a joke. I asked for a manager and he told there is no manager onsite (it was around 11:15am). Also another colleague of the AVIS employee got involved and told me to leave because they will not give me that information as per the report. I was mistreated and also felt discriminated. And no one wanted to help or assist me at all. This is extremely sad and unacceptable - especially that this took place at the AVIS location in Pearson Airport in Toronto, Canada.

I have rented a vehicle from Avis car Rental at least 4 times since November and each time the experience has gotten worst. I am now at a standstill on receiving a refund for a security deposit that I should have never been asked to pay to begin with. I used a major credit card and they still asked me to provide a security deposit. After speaking to multiple reps who first told me I would receive my credit in 24-48 hours, a second rep who said 3-5 and today I was told 14 business days for an electronic refund. This rental car company is officially the worst company ever. DO YOURSELF A FAVOR AND DO NOT RENT FROM THEM!!!!

I went to France last June with my daughters and we rented a car with Avis. I used a third party to get a good deal, just added extra insurance to make sure I was covered. Everything went well until I get my bill which had a $220 extra cost for insurance! I contacted multiple times client services and only thing they say is that I signed so I agreed. Front desk guy never told me about these fees, never warned me. Being French I had no issue to understand him. After 12 hour flight I would have liked some help from the agent and not a “please sign here”. Oh and by the way, didn’t tell you but charged you extra!! Bunch of thieves. I paid extra insurance before leaving, I didn’t need another one on top of that. I will never use Avis anymore!!

Scammed by AVIS. I booked a van through Rental Cars, looking for the cheapest option which was Avis. Pick up in Milan. Total cost for the rental is 352.76€. A few days after I returned the car, I noticed Avis deducted 1321.63 euros from my Visa card without any notification or message. This brings the total cost of this 4 days rent on 1674,39 euros. This is completely unexpected and I was completely astonished since this is so extreme and feels fraudulent, misleading and unacceptable.

Very bad experience.. Very bad customer service... Rented car for a week and tolls box was installed into the car without my permission, then 1 month later company continue apply tolls charges on my credit card. They charged my credit card as many times as they want. I could not remember that I passed so many tolls. Be aware about this one. They do not care about customers at all and could not explain the charges. Very bitter experience. STAY OUT OF AVIS. Will block AVIS from my credit card and recommend all to do the same.

On my recent rental at Harrisburg International, I rented a vehicle from Avis for 1.5 days, barely drove it. Upon returning it to Avis on 7/14/19 with full intentions of re-fueling, I checked the fuel gauge which had not moved at all because I had barely driven it. They key was showing F (Full) so I returned the car and went to the airport. Upon checking my receipt, I noted the charge of $18.79 for fuel charges which I find quite disappointing. Called their customer service who asked that I provide a picture as proof which I didn't have. In relation to the above, I had rented a vehicle from Enterprise few weeks back who said as long as I return the vehicle above 3/4 full, no need to fill; I still refueled it.

Although the staff is pleasant and helpful, the wait in line to get the vehicle you prepaid for is over an hour since they only have one staff person at the desk on a Saturday in the summer! This also seems to be the modus operandi since it was true two Saturdays ago. And then they don’t even have the car you prepaid for! Of course they smile and offer an upgrade but that is not what we wanted. There is no accountability for how these car rental places operate.

We had a bad experience at the Livonia Mi location. While speaking with the people at the Livonia location trying to get our car - they decided not to honor our confirmed reservation - I said we were going to contact corporate. The people there laughed and said they - corporate - don’t care. After calling them and completing their online form I would have to agree as there has been no communication to us despite our calling, talking and emailing. Very poor customer service.

Avis car rental agreement ** from 24th-26th June 2019 in Chicago. Beware of this scam!! Do not use AVIS who scammed me of $118. I pre-booked and pre-paid it online months in advance. On 6/24 I picked up the car from Avis center in Chicago, where the Avis agent got me to sign a rental agreement with all the additional products added into it without my knowledge. What is in the contract and that it is just for the car as I prepaid and pre-booked online, with no extras, no more to pay. He confirmed so I signed.

I am an Avis Preferred member and booked a minibus at Cape Town Airport for one day. I was given a VW Tiguan vehicle because my booked choice was not available and returned it the next day. On return, the gentlemen said there was damage to the left front wheel. When I received the VW from the gentleman the previous day, it was raining and I did could not inspect the car properly, although I was assured that all existing damage was marked on the damage report. I disputed damaging the car on my return, but have been charged an admin fee even though I took the full insurance option with no access. After various emails between MXB Cabs and me your representative Fasiega **, **, decided to uphold the charge. I still dispute it as I did not cause any damage and had the full cover insurance. I am very unhappy about this and the principle is wrong. The rental agreement number is ** and my Avis Preferred number is **.

This is not a car rental company, this is a MAFIA that attracts you with its low prices and robs you after renting the car!! BE AWARE!!! We rented a car in Bucharest and they mentioned when we were inspecting the initial status of the car that they will not indicate the existing small scratches because according to the contract we do not pay for them in case they appear. The surprise was when delivered the car at the airport!!! They let us pay 240 Euros for a little scratch that existed before we rent the car, but they did not indicate it when we took the car for the reason I mentioned above!! We were in hurry and had to catch our plane, we told them we do not approve the card transaction, however they took our money from the card without our approval, and this is called FRAUD!!! PLEASE PLEASE be aware. Do not deal with these thieves, I don't wish that this would happen with anyone ever!!!

Avis car rental agreement ** from 6th to 9th June 2019 in Italy. Beware of this scam!! Do not use AVIS who scammed me of 121.53 Euro. I am from Australia, and rented a car through Avis in Italy. I pre-booked and pre-paid it online months in advance. On 9/6/2019 I picked up the car from Avis center in Naples, where the Avis agent got me to sign a rental agreement with all the additional products added into it without my knowledge. Agreement was in Italian (which I don't speak) so I had agent verbally confirm (in English) what is in the contract and that it is just for the car as I prepaid and pre-booked online, with no extras, no more to pay. She confirmed so I signed.

We arrived at Tampa airport on June 15 and had reservations for a mid size car (Ford Edge) with Avis. They did not have a vehicle in that classification that was close the size of an Edge for 5 people and luggage. So we agreed to upgrade to next size up a Ford Explorer for additional cost. We were given location of vehicle in garage. We carried our luggage quite a distant to get vehicle and it was not there. We had to carry our luggage all the way back to the desk. We had to wait in line to get waited on for some time to find they thought someone else was given the vehicle.

I will NEVER EVER rent from Avis again. I reserved a suburban a month in advance on May 29, 2019 and on July 5, 2019 ~ the day off me picking up the rental, an hour before Avis called me to let me know that they didn't have the vehicle available. An HOUR before!!!! Now that's crazy considering you do not know my vacation plans or why I needed the car. How are you going to call me the same day to tell me I don't have a car for a party of 7 which is the reason I reserved it a month before my travel date?! If you want to have a car reserved and have no issues, I recommend HERTZ. They saved the day and I got me a vehicle for 7 people with no issues. Don't take the chance with AVIS. They could ruin your plans.

The fees and charges were exorbitant. I rented a Hyundai Elantra for two days and was charged $312 when I returned it. Apparently the GPS was an additional $80 instead of a daily rate of about $18 I understood to be the case when I picked the car up. My final receipt had printed that the minimal charge would be $221. This was never told to me at any point of the transaction. Also, the toll pass did not work as I was told it would. Thank goodness or I would have probably paid $500 for this sub par rental car. Such a rip off. From now on I will use Enterprise. I've never been shocked and overcharged through them.

My son is in a wheelchair and has a service dog to help him. In May we were traveling in the DC area and needed a car. I had read some things about Avis being bad about service dogs - but I had good luck in the past (without my son and dog) so I rented from Avis. The last day of our trip it rained all day. So when we arrived - I mentioned to the young man I was sorry for the muddy prints in the back cargo area. But what can you do in pouring rain????

This is the absolute worse company to rent from. I will NEVER EVER rent from Avis again. I paid in advance for a rental, when I arrive there is no vehicle in the class I’ve paid for. They wanted to put me in something smaller for the same amount of money and kept saying they could not credit me back. So after over an hour of back and forth they finally put me in a vehicle. So when I returned the vehicle, was I had to pay an additional $21.82. The person could not tell me why (the vehicle was cleaned and on a full tank at drop off) and said to call Cust Svc. So I did. The reps were rude as heck so I asked for a sup. One was not avail and was told to wait for a call back which happened about 3 days a later. She stated she was going to credit my money back.

I was overcharged on a rental. I turned the car in a day late and was told I was charged for two extra days. I only had the car for one extra day. I was told I will get some money back and then told me that the charges was correct which wasn't. I been using Avis for a long time but not any more.

If you want to rent a car in Vero beach Florida ask for Scott. He’s pleasant and professional. He stands out among his coworkers. He’s probably the owner because he treat you with respect and compassion. Can’t say the same about his employees though.