Avis Reviews

We believed we are entitled to the refund of $136.39. You, Avis, have no right to deny us the refund as it was no fault of ours that the United Airlines flight cancelled from Tampa, Florida. Washington DC was a stop over. Ms. ** told me that in PA, she kept calling the Avis business office and none was willing to help us. I hope you will send me the refund and I will pay half to Ms. **. Please use email as I cannot hear the phone. Thanking you for your cooperation.

When the lady who delivered it arrived at my home, the gas tank was below half full. They would not accept my debit card so my mother-in-law used her credit card to rent it. When she found out the tank was not full, she drove it the half mile from my home to the rental at the airport to have it rechecked. Our paperwork says the tank was half full. When I arrived home from work that night, the mileage remaining on the tank stated 153 miles left until gas was needed. The car was dirty, had been smoked in, smoke film on the windows and there was a portion of an orange under the front driver's seat which is used to cover cigarette smoke odors. So not only was the car not there when gone to be picked up, it was given to us dirty and with less than a half tank of gas.

When I returned the vehicle on 8-20-2012, the lady working the counter went out to get the mileage and came back in and said, "Are you going to take it and fill it up?" I said it was not given to me with a full tank, it was given with less than a half tank so it was being returned with a half tank. Miles remaining until fill up said 176, which is more than it was given to me with. She got very rude, raised her voice, yelled and said, "I am the person who delivered it and I know it had a full tank of gas." She took my card for payment and charged $763.20, which was supposed to be $425.58 of which $168.56 was for a half tank of gas. My mother-in-law had to deal with this issue because she actually rented it as they would not accept my debit card.

An Avis supervisor Rick told my mom that all extra charges, except the $425.58 that was supposed to be the original charges would be refunded to my account. They held the $763.20 and caused my bank to access $100.00 in overdraft fees, which if the employees had done their work properly and noted in the computer the real gas tank amount, would not have happened. Today is 8-28-2012 and I still have not had the remaining amount refunded to my account. My bank account is $158.95 less than it is supposed to be because they haven't refunded the full amount yet and $100.00 shorter because of the incompetence of the employees who made me assess overdraft fees that should not have been an issue.

I then challenged the Avis staff, how can the rim be damaged without hitting the side wall of the tire first?! He seemed to have conceded, but then he started to look elsewhere on the same tire where there were no wheel damages. He found a tiny tire cut less than 1cm long. Again, I referred to the vehicle condition report. He insists the report only noted wheel damages, not tire. The report had a simple diagram of a car, where the wheels and tires were only represented by 4 circles. The rear left was marked on the report with "x 3" written next to it to indicate there are 3 existing damages on the rear left. How can one tell whether they are on the tire or the wheel?

I insisted I've not caused any damages to the car. The Avis staff asked me to fill out an incident report; head office will have a look at it. Surprise, surprise, on the next working day, I was charged £187 for the tire damage, for a tire cut less than 1cm long which I did not cause! I’ve disputed the charge with Avis and my credit card company (AMEX). It was eventually resolved in my favor, but not after quite a lengthy wait.

What really doggie is that the Avis staff headed straight to the rear left, and didn’t check other wheels/tires. And when I challenged him with the vehicle condition report, he comes up with excuses like the report only noted wheel damage. And when I again challenged him that the rim cannot be damaged without damaging the tire first, he continued to look for the slightest scratch on the same tire. Was the particular tire wearing out soon so Avis victimize its customers? Was the Avis staff scamming the company and the customers so he can get tires for free? Or was the Avis staff trying to cover up previous flaws by victimizing the next customer? All I know is I won’t be using Avis again. Very doggie practices there at Avis London City Airport.

The internal electrical connection for hook-up in campsites didn't work at all, so we couldn't use the refrigerator for five days. Working only with the gas, it couldn't reach the right temperature and we had to go out for lunch and dinner with a consequent economic burden because we couldn't keep fresh food. Moreover, we had to save the energy of the accumulator, not turning the lights on in order to reserve it for the water pump. When I contacted the rental center, they told me, "You don't need electricity. You have propane." They have forgotten to store in the motorhome the camping set I booked (and paid). Really, the worst experience of my life. Never again with Avis!

Surprisingly, a week went by and even after all of this notification, I started getting calls from Avis's Loss Prevention department! They wanted to know where their vehicle was and why I had not returned it! Let me back up for a second. There's a little girl at the counter at the airport. Where does Avis find these people? She was extremely unprofessional! While I was standing there, she received a phone call. The poor gentleman on the line should have been angry, because she put this guy on speakerphone and everyone standing around that desk heard that conversation - card details and all! She finally acknowledged me standing there and picked up the phone to tell, not ask, the caller to hold. She's rude. And reading through other posts, that seems to be a consistent character trait for Avis employees!

Getting back to the rental issue, a week went by and I have those calls coming in from Loss Prevention. I also started noticing charges being applied to my credit card. The 1st was approximately $635, then that disappeared and was quickly replaced with approximately $300. Then that amount disappeared, then there's another amount of $139 and some change. And yes, then that amount disappeared and there's nothing for a couple of days.

I am relocating to another state, and during my travel, I stopped at a hotel for the night, trying to use the same card. It got rejected! Curious, I called my bank, only to hear that a charge of $935.49 was billed by Avis! How in goodness' name does a 4-day rental go from less than $100 to $935.49? The next rude Avis employee explained that regardless of whose fault an accident is, they have the right to be compensated for the loss of use of their vehicle! Is that not the reason why I paid that ungodly $26.99 per day insurance?

It took Avis two whole weeks to acknowledge my notifications about the whereabouts of their car. Two whole weeks! No one documented anything! Had the people I spoke to on the emergency line done their job, that car should have been picked up from the towing company that next business day (The accident occurred on a Saturday.)! The counter representative didn't bother to document anything.

I called again, and the next person was totally oblivious! All they could tell me was "Ma'am, our records show you still have our vehicle. It was due back on the 17th. Would you like to extend your rental?" What?! How on earth could I have gotten them their car back? I was not living in that state at the time of the accident and was only in town for business. I left on the 17th, thinking surely after speaking to so many people, at least they know where the car is and will make haste in collecting it!

But as I stated above, that is not what they did. They milked two additional weeks' worth of rental time before even calling the tow company! And that, to me, is bad business! I understand the "loss of use" crap; I do. But if the renter is not at fault for the damage, they have no way of returning the damaged vehicle, and they have taken ample steps in providing notice as to the vehicle's location. There should be some exceptions to this rule. I did not hold on to the car for an additional 2 weeks. I did not intentionally hinder them from renting out the vehicle. I could not avoid colliding with the teenager, as he pulled out just as I entered the intersection (I had the right of way, and he pulled into oncoming traffic from a stop sign.).

I have thought about suing their insurance for the $935.49. But I have a feeling Avis is not done with their **! I have paid my card off, because it will not give them the satisfaction of wrecking my credit! This whole entire incident is insane, and companies should not be allowed to do things like this!

My daughter had an aneurysm in New York shortly after that and of course, my attention was on her. I have rented from Avis for more than 30 years and never had any problems. I will never and will certainly alert all whom I know of the stress, agony, and sheer disrespect Avis has put me through and to be aware before renting a car. I lost the case, but I know Avis will lose much more than I have.

Additionally, the car was rented with my AmEx card. American Express sent several letters starting in Sept 2011 until June 2012 asking for the damage info which could have helped in my suit, but Avis decided to ignore the forms that was mailed to (him) to fill out. Anything I was doing to help pay for the car was not a factor for Avis. I believe in my heart that I was a scapegoat and this particular franchise wanted to say to all, "You better take out the expensive insurance I never recommend if you have insurance coverage or you will be sued." People need to be very, very aware when renting a car, especially from Hanover Avis or any other rental company.

Again, the response was even more defensive and statements made served to further claim that I was a liar and the accusations made by Avis’ staff were facts. Period. End of story, not to mention the fact that the possibility of such fees was disclosed and any defense that disclosure was done by what was written in fine print. Moreover, in the event fees were going to be charged, it is not legal to proceed without first providing notice. I don't care what is written in fine print - this does not serve as a vehicle to provide the ability to avoid compliance with laws or protection from consequences of laws. How do I get the charges credited back?

The customer complaint line is only open 7:30 to 5:00 Central. I finally talked to them. The Avis guy named something like Kenny listened, asked questions, took my number and said he would call me back. I never heard from them again. I got the number of Avis's Lost and Found at Avis O'Hare. I left voicemail of the problem, I have not yet heard anything. I have been with Avis since 1985 and have given them lots of business over the years and a lot of recent business. I am member of the so-called Avis First. Sometimes, the Avis O'Hare L&F number is so full that it won't accept messages. The number is 773-825-4616. You would think that since they kept the license, they would have had it sent to me. No, not Avis. Avis does not try harder, but they suck harder.

I was not told that the car was an additional $20.00 a day (that I could live with), nor was I told that this would be in addition to the amount I had already paid to Priceline. I got no credit for that. Avis charged me an additional $195.58. I called Priceline Customer Service, and there was nothing they could do. I was instructed to call Avis. When I called Avis Customer Service and spoke with 3 different people, I finally ended with a manager Montoya, who was rude and unwilling to assist me in any way. I feel that Avis is being deceptive and dishonest. I would love to find out if more people would be interested in a class action lawsuit.

Now, while she told me I could find an airport and switch out the car, I told her that one, I didn't feel well and was really trying to make it home; and two, I had no earthly idea where I was, so finding an Avis was not something I had time to do nor did I really feel up to waiting on them to locate me if it was going to take the time she said it could take, but I wanted to do what they needed me too as far as the car was concerned. She explained that service engine light simply meant the car was due for service or recently had service, but she was sure it was safe to drive. So I continued home. When I turned in the car, the service engine light was still on. I showed the person who received the car the picture of all the lights that had come on in the car. He told me I was good to go. I went to the desk anyway, still I'll to ask them at the counter what did Avis intend to do about my inconveniences. The clerk said, "Credit you a day."

When I looked at the bill, they had noted a credit but they also took my bill from $100 and something to $191 stating that was my charge for gas. I am sorry but I don't see a credit in this. I also contacted customer service who said, "Well, you only had one day of trouble. There is no way we can credit you for the second day because you continued to drive the car." I was livid. I explained that they needed to listen to the recording, plus I wanted to know why I was charged more and couldn't see the credit given. They said the fuel charge did it. I said, "Wait, I wasn't required too, but I returned the car to you filled. This has caused me a great inconvenience and where is my credit you have further debited my account and caused me further inconvenience because I didn't budget for an additional debit?" They told me they were sorry and it would take two days to review my account.

When I told the guy it wasn't acceptable - his name was Mitchell - and asked for legal department, he gave me the number and stated, "We don't want you to contact a lawyer but if you want to then okay." His tone was really, "You will spend more in attorney's fees than you will get." Well, my attorney has, with no success, called and called the legal dept. and to this date, our call has not been returned. I will not let this drop as Avis has caused me such an inconvenience and people need to be aware of how they treat their customers.

I asked why the signs direct people directly to the garage, if only preferred customers are helped out there. The agent said it is a big problem and we are not the first customer to complain about that being directed outside and then having to go back inside and find the Avis desk in the terminal. While I was waiting for the hour and a half it took for us to finally get the rental car we reserved, six customers came to the outside booth. Four had problems with the rental car they were given. The first lady got a car whose dash had the oil light and check engine lights on. A service person looked at it and concluded they needed to give her a new car. The next customer was given a car whose driver's seat was broken and would not stay in an upright position. That woman was angry and told them she cannot drive laying down. They had to find her another car. Another customer came up and was angry when they could not get the type of car they had reserved, but because they were in a hurry, they accepted the car that was presented.

The next was a family with two young children. They had ordered a Suburban with two toddler car seats. The Suburban Avis brought out did not have any car seats for the children. The family had to wait while an employee went and found two car seats. However, the employee brought our two infant car seats. The family had to continue to wait while the employee went back to find two toddler car seats and then wait while the Avis employees figured out how to install them in the car. The car we received was quite scratched up and dented in several places. I had to insist that someone find the form to mark down all the damage and go over the car with me before we departed. After our bad experience and seeing how poorly the other customers were treated, we will certainly never use Avis again for our car rental needs.

On the 7th of September 2010 in the afternoon, I, who had just arrived from Greece to Italy, rented a car from Avis company Italy from its office in Venice. I had a co-passenger who I can verify the facts. I bought standard (third party covering) insurance. The paperwork I was asked to sign was only in Italian, which I did not understand. The only information that I was given orally in English was to the effect that I had to bring back the car within 2 hours of agreed return time, to call a few hours in advance of the agreed return time if I decided to keep the car for additional days, and to inform Avis immediately in case of an accident. The Avis employee told me that nothing significant was further stated in the paperwork, I was asked to sign. Shortly afterwards, we departed from Venice towards Milan.

On the same day, at about 14:35 in the turn before Verona, a car driven by Mr. Marconini ** (insurance card photo taken which I hold) stroke the car driven by me from behind. I immediately called Avis and an employee instructed that I call the police and fill in a regular accident report form, which I did (and took a photo of as well, which I keep). The police arrived at the scene at about 16:00 and told us that full responsibility for the accident clearly laid with the other party since he had stricken our car from behind. We arrived at Verona at 16:45 and we visited the Avis office there where we spoke with an Avis representative, Mr.Luca **. Having reviewed the car and the copy of the report, he verified that full responsibility laid with the other party and informed us that in this case, I would only need to pay €35 administrative costs.

I returned the car to Avis Italy Venezia office on Sept. 11th at 12:00. When I inquired about the Avis procedures regarding the accident, the employee refused to provide any requested information other than that the car would be inspected for the damages and the other party's insurance would be asked to cover the cost of repair and until the other party's insurance had accepted the claim, €1000 would be kept from my account, which would be refunded when the other party's insurance had paid for the damage caused. This procedure, he was told, could take between 2-4 weeks. I explained to the Avis employee that full responsibility for the accident laid with the other party, as stated by the police and their own employee in Verona and I did not accept the taking of €1000 from my account.

The Avis employee, after a discussion, also admitted that I was right about the other party's responsibility (as he said, in all countries of the world, once stricken from behind, responsibility is with the other party!), but even though that was the case, that would not change the procedure until the other party's insurance pays and this should take no longer than 2-4 weeks. He said that Avis would mail to my address, step-by-step, all procedures that would take place regarding this matter. I stated there in writing that I requested no money to be kept from my account.

Despite the above, €1000 was shortly thereafter taken from my account I maintain with a Co-operative Society Bank in Cyprus through the credit card I had provided to book the rented car. I was never informed regarding Avis Italy's procedures to claim from the other party's insurance regarding the accident. It seems that Avis company Italy thought that it would be much easier for them to keep the money from me, who was not Italian and not present in Italy, than trying to claim from the other party's insurance as they were obliged to do according to their procedures and despite the fact that all evidence and even the Avis company Italy employees pointed to the other party's responsibility and liability for the accident. Further, and in breach of consumer protection legislation, they did not inform me about any procedures or attempts to claim the cost of the accident from the other side, where the blame clearly laid.

In view of the above, let there be no doubt that we consider the taking and retaining of €1000 from my account by Avis, clearly illegal. The Co-operative Society Bank, with which I maintain the account in Cyprus out of which the money was taken, made an effort to resolve the matter, but this was unsuccessful. A letter from the bank to this effect was issued and given to us. Therefore, in the light of the above, I demand the return of the €1000 taken from my account by Avis Italy in an illegal way.

Next, at the booking desk, I said, “Just confirming, we have an infant seat.” The reply was “No, it’s not on your booking.” I then pointed out where it was printed on my booking form. He then spent 20 minutes trying to get hold of the people preparing the car to get a seat installed. We then went to the pickup area, where we were informed that the car wasn’t ready and we had to wait another 20 minutes! Once we got the car, I needed to reinstall the seat as it wasn’t installed correctly! I told the attendant and he said it was like every other seat and I probably didn’t know how to use it properly (excellent customer service!).

Once we returned the car, my bill had $40 worth of fees that were never mentioned earlier. I called Avis and they told me the fees were in the terms and conditions! I asked for a copy of the agreement where they were quoted. I’m still waiting. Avis, we try harder (to rip you off).

As I am sure we all know, Monday came and went. So on Tuesday, I called 4 times to Lost and Found, no returned calls. On Wednesday, I called customer service and finally talked to someone. They had no answers as they tried to contact the Avis location. Again, no call back or response. After an email, I finally got a response telling me how much Avis appreciates my business but that was about it. I am just amazed that a company like Avis just does not care that they employ dishonest people and that Avis did nothing to even try to correct or contact me. Two weeks have gone by and still not a word. I know it was my fault for leaving the iPod but the tracking does not lie.

We had to wait 1 hour and 45 minutes until a taxi arrived and that we had to pay for it. To make matters worse, we had to take a taxi back in the morning and pay for that since they had only one person working there and could not bring a rental car to our hotel. To have the woman (Sharon or Sherry) behind the counter tell me that they closed at 5:00 and that we were late and that nobody informed them of arriving persons, made matters worse. I informed her that since she works in an airport where daily flights happen everyday, she could have checked on her booking records and see if there was an oncoming flight since it shows that a rental car was to be rented on that day. Instead of an apology, she was miffed that I pointed out that area. Never again will we ever use your company! And I will tell my friends and family the same. I am waiting on my credit card statement to make sure I am only charged for 4 days and not five. And, yes, they also will not reimburse the money for the taxis we had to use.

When I arrived in San Diego, my car didn't have a power seat; but the rep there said, "For a few bucks a day, I can find you one with a power seat." Ok, then we had a great conversation, he hit me up for a job with my company, etc. Then he handed the paperwork and said, "Sign here, initial, initial." Honestly, my bad was I didn't look at what he had done. I admit that; however, I assumed a corporate contract and good conversation as well as trusting a large company would mean $5/day, not $75/day on top of the rental fees!

When I dropped off my car and saw the total cost, I was floored. But rushing to my plane, I was unable to address it. I've since called the corporate office and emailed and even contacted the rental location to get a resolution. Corporate office very coolly said, "Well, you signed it." Yes, I take responsibility for that, but in hindsight, the rep's conversation and quick contract signing weren't an accident. I asked why it was such a high upgrade fee, and I was told it was due to being done at the location. I countered that I'd requested a power seat with Concur, and they have a recording of it. Well, that doesn't seem to matter. They also said they'd send this to the "local manager" but were "unable" to give me that manager's name.

I'm appalled that a national company such as Avis would stand behind their reps who flat out lie and misrepresent the contract as well as impose a fee so high. This isn't even my money; it's the company's. But it's the dishonest business tactics that are an issue. I would never have someone represent my company who can't speak the truth. The rep knew the exact amount per day but still chose to say "a few bucks a day." I don't know about you, but to me, $75 does not equal a few of anything! Be very careful and do not book with Avis!

Furthermore, in no where in the documents I signed with Avis does it mention that a late delivery of the car shall be deemed as a penalty rather than an extra free. A late delivery of the car should mean that the customer bears the consequences of renting it for an extra day and thus, this should also entail the right to keep the car for that same extra day. Whatever Avis's position on this issue is, I believe that the contract conditions in the documents I signed are far from clear. An aggressive and inconsiderate customer service does not help either.

As such, I kindly request some sort of compensation that corresponds to the extra day I paid for without getting an Avis rental car. I think that the Quebec Office de la protection du consommateur should also pay attention to such cases where small customers deal with enormous organizations like Avis without having a clear idea of their rights and obligations under car rental contracts and agreements. Thank you for your time and attention, and I do trust and hope for my request to be met with a positive response.

While he had me signing the paperwork, he conveniently began chatting with me about why I was traveling and about my insurance carrier, USAA, and about how he has a classic car and has State Farm and the coverage is outrageous, blah blah. I signed admittedly without paying all that much attention because I had already paid for the car and because he told me I was simply saying I had insurance. I left and went on my way. On Sunday the 25th, I looked at my agreement for a phone number to see if I could have the car a few extra hours the next day because I was trying to get a later flight out the next day and saw that they were saying my total estimated charges were $275.74 for an upgrade, etc, and $139.95 for the loss/damage waiver! I had only paid $202 for the entire rental! I called and no one was at the counter in the airport so I got a national rep.

I explained that I was curious if they would charge me for a few extra hours and then mentioned the charges. He explained I had agreed to an upgrade and I stated I most certainly had not and told him the play by play of what transpired at the rental counter. I also said that what the agent did was illegal, a bait and switch, and that scamming young woman was disgusting and if he wanted to be part of it, he could get me someone else! He said he would take care of the charges. I then called my husband and told him what was going on and he stated he had noticed a charge for the total estimated charges listed on the rental agreement ($275.74) on our card and that he hadn't mentioned it because he thought it was a hold.

When I returned the car at 4 am on the 26th, I told the lot person what had gone on and that I also wanted a receipt stating that car was returned in the condition it had been rented since no one had inspected the car before I left and I did not wish to be held responsible for something that was already there. I was then given a receipt for $139.95. I asked what was going on and re-explained about the non upgrade. She gave me a $50 adjustment bringing total to $119.50, and said that the $50 would take care of the upgrade fee. The upgrade fee was $20/a day which would make it $100 not $50.

I was traveling all day so I called first thing this morning (27th) and spoke to Marilyn about the incident. She told me that since I had just returned the car, the information would not be available for at least 48 hours, but she was somehow able to see that I had already been given a $50 adjustment (half of the upgrade fee that I never agreed to)! I've been trying to reach the actual agents in the airport to no avail and of course, the agent didn't have a name tag. I intend to complain to every agency I can and pursue any legal action I can!

I then contacted Discover who subsequently investigated and removed all charges, except the one-week rental payment that I owed. Avis has sent and given me a credit of $2,600 with no explanation and is still billing me for the balance. I do not owe Avis any monies and they will not clear this account. I have on numerous occasions tried to discuss with Avis and Avis' bill collector, Vengroff Williams, Inc., who refuses to do anything. I continue to receive calls and mail, even after repeated attempts to get this situation resolved. I was just told today by Avis and Vengroff Williams that it is my bill and they are going to keep calling until I pay it.

As a courtesy prior to drop off, I wiped down the entire interior twice with an ArmorAll towel and topped off the tank. Upon drop-off, I was accused of smoking in the car, for which the manager said she found an ashen remnant in the car. I refuted the allegation as I have not smoked since I incurred glossopharyngeal cancer in 2005 and no passenger in the car had smoked in my presence. I now have a charge to my MasterCard from Avis for $500.39. I assure you I am taking every avenue available to me as a consumer to bring this to the proper forum.

As of late, I find myself renting cars several times a month. Last month, due to a snafu with Enterprise, I walked over to the Avis desk and found them to be most accommodating; thus I switched. Now, only to be set-up for such a farce of a shake down! Incidentally, in the two instances that I have contacted Avis’ 800 number on this issue, the operators can pull up the Priceline reservation by reservation number; however, they can not pull up the actual rental agreement that I entered into on that day as a walk in for 1 day as I was stranded at SJC. Why is that?

I am highly upset because the representative was very rude when I called back in to extend the rental for an additional 3 days. The rate she gave me was outrageous for the additional 3 days so I told her never mind and that I were going to return it on that Monday. The reason I am so upset is because it totally ruined my vacation stay because she was rude and not courteous at all and now I was still charged for a weekly rate and do not have the vehicle in my position. If I was quoted the rate I was charged for the week, I would have taken it but being that the representative is not performing her job, I was quoted something else than the actual which caused me to say never mind.

This was the second time I visited that location to rent a car and she was extremely rude. I do not have her name but the other lady Nams ** that I spoke to was very nice and customer friendly. Overall, the customer service was not there with the other rep. I would like for corporate to contact me because I would like to be refunded.

Please video or photo all sides of the car and all the dings they have documented to ensure you do not have to pay the "incident" amount when you return. You know the scam is coming when you are the only one returning at the time and it takes a long time to get the final bill. It gives them full liberty to twist the truth without any other customers to hear you protest. They were nice about though. They are very friendly. Nice experience otherwise.

Next, they did not have the vehicle we reserved, and instead, we got a gas guzzling minivan. To top it off, the rear window latch was broken off in the open position, and we were told by the attendant we would not be charged for it! We were in Florida and subject to almost daily rain showers which got everything wet inside the vehicle causing a moldy smell and making me cough continuously. In addition, we had an attempted theft due to the fact the window could not be closed. The station manager needs to be made aware of what happened, as our first-time experience at Avis was a disaster! As a recently disability retired Air Force Colonel and wounded warrior advocate, Disabled American Veteran Service Officer, and Veteran of Foreign Wars advocate, I am appalled at how I was treated by Avis at Orlando (MCO) and I will be sending a warning message to every military organization and newspaper unless something is done to dramatically improve service to wounded/ill/injured at this location. We are also sending this message to corporate HQ. If you think I'm not serious, Google my name Col. Doug ** and see the work I've done to help our nation’s wounded warriors.

presence, immediately called Avis, and an employee instructed that he call the police and fill in a regular accident report form, which he did. The police arrived at the scene at about 16:00, and told us that full responsibility for the accident clearly laid with the other party, since he had stricken our car from behind. We arrived at Verona at 16:45 and we visited the Avis office there, where we spoke with an Avis representative, Mr. Luca **. Having reviewed the car and the copy of the report, he verified that full responsibility laid with the other party, and informed us that in this case, Mr. ** would only need to pay €35 for administrative costs.

and did not accept the taking from his account of €1000.

The Avis employee, after the discussion, also admitted that Mr. ** was right about the other party’s responsibility. As he said, in all countries of the world, once stricken from behind, responsibility is with the other party! But even though that was the case, that would not change the procedure until the other party’s insurance pays, and this should take no longer than 2 to 4 weeks. He said that Avis would mail to Mr. **’s address, step-by-step, all procedures that would take place regarding this matter. Mr. ** stated there in writing, that he requested no money to be kept from his account.

present in Italy, than trying to claim from the other party’s insurance, as they were obliged to do according to their procedures and despite the fact that all evidence and even the AVIS Company in Italy employees, pointed to the other party’s responsibility and liability for the accident. Further, and in breach of consumer protection legislation, they did not inform Mr. ** about any procedures or attempts to claim the cost of the accident from the other side, where the blame clearly laid.

In view of the above, let there be no doubt that we consider the taking and retaining of €1000 from Mr. **’s account by Avis clearly illegal. The Cooperative Society Bank with which Mr. ** maintains the account in Cyprus out of which the money was taken, made an effort to resolve the matter, but was unsuccessful. There is a letter from the bank to this effect. Therefore, in the light of the above, Mr. ** demands the return of the €1000 taken from his account by AVIS Italy in an illegal way.

Had I not opened the letter sent to my address I would not have known about the withdrawal until I received my bank statement at which time I would have been overdrawn because my husband hadn't received a paycheck yet and I was going to send out the month's bills. Because of this I was unable to make my vehicle payment and will be charged a late fee. I called Avis and they said they would investigate the problem and see who was at fault and let me know when I'd get my money back. I was told the supervisor/manager would call me back and of course I never received a call! The lady, Karen **, at the Avis desk took almost an hour just to get our rental cars. She was unprofessional and had to ask the owner of the body shop (Wolfords Body Shop) how to do the contract.

I'm very angry, as I wonder if they would ever contact me at all since they had received both a payment from my insurance and turned around the very next day and took the same amount out of my checking account! And to top it off, I was overcharged for my rental! I will never do business with Avis again and would not recommend this company to anyone.

I asked him not to be defensive and not to chastise me. He was rude, telling me I wasn't able to use my travel certificates, which I was told I could. He started reading me the rules on the phone. When I asked him not to continue and I would need his last name to write a letter, he said, "I hope you do!" I was very unhappy with his lack of customer courtesies. Avis has been trying to regain my company's business, which was lost to Hertz last year for lack of response by sales and of course competitive pricing and benefits. After today I'm not sure I care to do business any time soon. Avis was always my first choice in car rentals. I'm sorry to deliver this news to you, but I would want to know if my employees treated our customers in such a condescending manner.

An emergency had aroused that caused me to max out the credit card and the only credit card I own. I called and explained the situation to the customer service department and gave them the exact date in which I would return the vehicle. Also, I advised them that because I had no available funds to pay for the extension at the time, I would be making the final payment of the vehicle in full upon return with cash. I decided to go to the location to make the payment for the extended period of 7 days and I was charged $547.00. They reported the car stolen and they charged me $70.00 for (2) demand letters at $35.00 each that I never received from them. On top of that, they charged me a $250.00 fine for smoking in the vehicle that didn’t even have non-smoking stickers (as non-smoking vehicles do).

I immediately took offense and advised them that I was disputing the charges. All this happened on Friday, Dec. 23, 2011. I needed the car for another week and they denied me. They demanded the keys, advising me that the car had been reported stolen and that the car was to immediately be turned over to them at once. I was embarrassed and humiliated in front of a room full of people. I then asked for the corporate number to start the dispute process advising them that I have call records showing dates and time in which I called in to the location trying to explain the situation. They refused to accept the fact that I had attempted to call. And they said that failure to call caused them to report the car stolen and repossessed. I went back and forth for approximately 2 hours with this company and no matter what I showed them in my defense, they just refused. I even left a message with the site supervisor explaining in detail the circumstances.

After I gave them the keys and left the site, I went to another DC location and different company named Budget car rental and Avis happened to be merged within the same location. I approached the counter not knowing that I was approaching an Avis merchant and provided them with my debit card and driver’s license for a reservation lookup. The merchant swiped my debit card and advised me that I had no reservation with them. I asked, “Who are you?” She said “We're Avis. Over there is Budget.” I then walked over to the Budget counter which is next to the Avis counter, handed the same credentials to them, and my reservation was located.

All in all, Avis ultimately fraudulently charged my debit card of $870 something odd for the disputed charges 4 days later. I had only given my debit card to them by default thinking I was handing it to the Budget merchant and they charged my account. I was told by the bank that if I gave them no authorization to charge that card at the point of charge, it became fraud and theft and that’s what I’m claiming against them!

I got rental car from Budget and they accepted my duplicate copy of license application. I plan to call my credit card company and tell them not to pay for charges to Avis. It was a horrible way of treating anyone like this. I am in shock and plan to complain at any website regarding this issue and would consider going to higher authority for this. It is rip-off for students like me.

I have suffered because of Avis Rental Car not accepting my proof of driver’s license. Prior to leaving for my trip, I had made a copy of duplicate application of driver’s license with caption underlining, stating that in case license does not arrive, then I can carry application form as proof which is as good as driver’s license. What I had failed to understand was if one rental car refuses my proof of driver’s license, then how come Hertz Rental accepted it and I was able to get rental car. I am really disappointed in the manner they pursed the whole situation and refused to give me my money back. Shame on Avis. I am never renting from them ever and would advise everyone to do the same. They have horrible business ethics, too. Is this how they rob students by being a fraud rental car company?

Double insurance and non-disclosure are against the law in NZ but not in France; they are untrustworthy and dishonest. Don't ever use Avis rental cars. I have both my bank and travel agent trying to get them to see sense but of course, they have my money and are not interested in doing the moral ethical thing and returning the money they have taken from me. I am going to ensure that every travel site I know of is going to ensure all travellers are warned about this company.

I will never hire from Avis Thailand again! Despite my requests for return calls or explanation, all were ignored. I note that Budget Thailand also allows free driving for spouse or partner, so Avis still has a lot to learn.

Avis agreed to adjust the charges and return my money to my card. However, after several other calls, long waiting time and poor customer service, I was told that my money would be released the following Friday. This presented a problem because I rent cars for work every Friday. I explained to Avis that by returning my money to the debit card by Friday I would not be able to transfer it to my credit card in time to rent the car for work on the same day. The supervisor James Tucker was very rude, and went as far as to tell me that he was not responsible for my personal finances, I told him that at that time he was responsible because it was their fault that my money is not available. He also asked me if I could I take mass transit, so I informed him that I work at 11:00 pm to 7 in the morning. He then asked if someone else could take me to work. I told him no, it is no one's responsibility to get me to work but my own, that is why my money should be available.

Because of this incident, there is a possibility that I could lose my job and if that happens, I have no choice but to take them all to court because of a one-day rental that their agents screwed up. I also requested that they provide me with a car for work on Friday since it is their negligence. Then, he stated that they could not give me a rental without the money on the card. But, the money would be on the card if they were not holding it.

I responded to the mail stating that " I never had an accident". I will call them on Monday. I am furious.

I'll fill everyone in later on of the outcome. Something very dishonest is going on, like the Avis people wrecked it and the customer is getting the blame. I'll take my (at least) $1000.00 a month rental business elsewhere if they don't drop it immediately. I am one of their best (Presidents Club) customers (or was! )

It all started out innocently but then he was getting more aggressive towards me. He wanted to have sex and not tell. He would grab me improperly and touch my breast and butt and say remarks like I want some of your **. He would always be asking what time are you off and if he could meet me. I didn't know what to do. I was afraid to lose my job. Then I found out that he reported me for sexual harassment. This is not fair because I didn't even have a say to what happened. My company railroad me out of there without hearing my side of the story. He still works there and I am out of a job.

About three hours later, I received a call from ** informing me that the GPS was not in the car and it will be charged to my credit card as well. I tried to explain that this was impossible to happen since both I and the car cleaner saw it before I went down to the office to deliver the car key! When I went back to the Avis Thiers, Nice Office, the person in charge cavalierly told me that it was simple: "The GPS was not in the car, so I have to pay for it". He did not bother to hear my explanation or even make an investigation as to how it could have been lost. The office staff said he will check it again. I received a second call and was told no GPS was found in the car.

The claims manager, Peggy **, says their process is due to Alaska state law, but that, of course, is a blatant lie because all other rental claims in Alaska just send the demand package to the insurance company. This is a small company trying to squeeze as much money out of a customer as possible by strong-arming them to pay out of pocket with threats of collections.

My first thought upon seeing the hour long, Sunday midnight line was that I should have made a reservation as I realized I may not be able to get the cheapest vehicle I desired. True enough, upon reaching the counter, I was informed that the cheapest vehicle available was $210 a week. When considered alone, that price seemed reasonable. Through out the process, the only questions asked of me were whether I wanted "basic insurance" or not, what option I wanted for gas, and whether I wanted GPS or not? I specifically stated that I wanted just basic insurance, gas option 3 where I would refill the tank myself and no GPS.

Apparently, "basic insurance" means "all insurance" and while I was not given nor charged for a GPS, my request for gas option 3 was not heeded and the prepaid gas option was selected. Additionally, all counter options such as the SafetyNet were added without prior consultation. Tired from the delayed flight and recovering from flu, I failed to scrutinize the rental agreement before signing and placing my initials on it.

I just want people to be aware that if you use your credit card with Avis, they do not bother to ask you how you would like to pay. They just go ahead and put it on your credit card.

It would be "impossible" to make the rental possible without additional charges, or a substantial deposit in addition to the rental fees. After an hour of discussion with the (very disrespectful) manager and several calls to the "customer service" center, we were told three different stories by 6 different people.

We decided that it would be best to use another company to rent a vehicle from. We found Hertz to help us out and they were able to complete the transaction, within 20 minutes with only 1 person. Maybe Avis should contact them to get some training, because Avis is extremely poor in customer service.

We returned earlier than expected, so we stopped at the United Tribes Pow Wow which was next to the airport. While we were there, someone put a scratch in the driver's side passenger door. Of course, no one saw anything or knew anything about it. We returned the pickup to the airport and informed the agent what had happened, we filled out the report and did all the right things. A few days later, we got a call from a collection agency called Purco. A guy named Ricky ** told me that the damages are $853.15 for the 4-inch scratch. This was for the actual repair, 4.75 days of lost rental and $100 for some vague processing fee.

I used my Amex card to pay for the rental and they have damage waiver coverage, so I filed a claim with Amex. They immediately denied the claim because they do not cover pickups or trucks. I feel that Avis caused the problem due to their poor inventory control and they gave me no choice but to take the pickup. Had they given me what I asked for, there would not have been any problem. I protested to Purco and Ricky **, and even offered to split the charge just to make it go away even though I feel the problem was totally caused by Avis car rental. He then told me he will file a negative report with all the credit reporting companies and basically, extorted the money out of me. I paid them under protest and I still think they caused the entire problem and should at least bear some of the responsibility. The Purco guy then told me that the bad guys were Amex! I am never going to use Avis again! And being associated with Purco gives them another black mark in my book.

When returning the vehicle, I was told the system was not available to close the contract, that they would just email me a copy of the receipt. They did this, charging $1,200, which was wrong because it should have been in Dominican Peso. I had contacted Avis in the Dominican Republic and a supervisor by the name of Melissa ** was to return my call but did not. I had called again to settle this matter which but at this moment I have not heard from Avis and I also called their customer service in the USA.

I would like Avis to make necessary correction to the rates and grant me the additional 10% they offer for all the inconveniences I had to go through.

Furious, I immediately called Avis. They said they had no record of this charge as the amount made no sense. After a long time on hold, they conferenced in my bank. My bank confirmed the amount and gave them instructions to fax over a request to remove the erroneous hold. I was told to give it an hour and call back. We headed to our campsite where I had no cell phone reception. So, an hour later, I had to drive up the road to a payphone located outside the park's office. I called my bank who notified me that the hold was being reversed, and the money would be credited back to my account again shortly. The rep then asked if I was aware that the charge had been run through twice. Shocked, I said of course not. She then informed me that in order to have the second charge removed, I would need to have another fax sent over, specifying that 2 holds in the amount needed to be removed.

I called Avis back. After 20 minutes of holding, I got someone on the phone who had no record of my prior call or the scenario I was faced with. Frustrated, I explained the scenario and was put back on hold. After close to 40 minutes on the phone, I was informed that the fax had been sent and all would be well. I informed the rep that I understood and required a second fax to be sent. She replied that it is not possible as she could not see the hold in her system. Again, we called my bank. Only this time, after my bank rep explained there were two charges, there was no Avis rep to be found.

Getting extremely upset at this point, I sent my family hiking without me and stayed at the phone booth to call back Avis. Again, I got a rep who had no knowledge of my situation as his system did not contain any notes on the matter. This time I asked for a reference number, so I had something to provide them with going forward. He assured me that the fax would be sent and I should try back in an hour. After an hour and a half, I called my bank to learn that the charge was still there. Beside myself at this point, I called back Avis who again conferenced in my bank and seemed to smooth the whole thing over. I was told the credits would be on my account and that the bank system would update at midnight. Relieved, I left to head back to my campsite after almost 3 hours of dealing with the mess.

The next day, I awoke to find the charge still on my account and even less information contained in my file (even with a reference number) than before. Worst of all once back in my hometown, with the car returned, I found myself still on the phone with Avis. I was trying to find out where the 3 faxes that were presumably sent to my bank went, since my bank had never received them.

I called the local Avis branch again. I spoke with someone who with my case reference number, did not see any information besides a single phone call from 2 days prior that was 'resolved' by sending a fax. They also refused to believe that I still had an additional $1,100 charge on my account since they could not see it in their system. At this point, I took off of work and went to my bank. I had a customer service rep literally print up the transaction log and fax it on bank letterhead to Avis. I then went to the Avis branch to confirm receipt, and deal with their puzzled faces when they realized they had charged me close to $2,700 for a two-day rental. They had no idea what to do.

After another hour at the local branch, watching Avis staff walk in and out of the front desk area scratching their heads, I called my bank. It was after I watched them send a fax through, hopefully vindicating the erroneous charge. My bank then informed me that the hold was in fact not a hold but was "notched" for payment. They said that nothing could be done until it cleared or dropped off. This would not happen until the end of the month, almost 2 and a half weeks later.

Then when I returned to the counter to make the payment, I was told that the payment will go on my credit card, which I did not want to do as I wanted to pay debit. Now the debt machine isn't working and she tells me it hasn't worked since yesterday. Well, why is it not fixed? On this day and age, a phone call will fix that but no, it’s just not fixed.

At this time, they tell me I can get cash out of the machine (you know the one that will cost me another $1.50+ cause your system don't work. Come on! ). They then asked, “Well, how do you want to pay?” Like I have a choice.

I ended up paying with my credit card. Not a good day at Avis.

My company used to use Avis for all rentals, but I think this is going to change because most always there is an issue. We use Avis because they all have debit! There are other choices!

When I arrived at Avis and presented the Groupon, the representative said that the code was entered. The discount would show up when I return the vehicle and I need to present the coupon to the attendant at return. When I returned the car, I was given a receipt of $91.62. I presented the Groupon to this attendant and he said that he just checks the cars in, the associates inside do all the rates and suggested that I talk with them.

At this time, I am very mad since I have to call someone to get this looked into. I called the representative inside. He researched the account and he was actually the one who rented the car to me. He remembered the Groupon but said that the amount of $91 was correct based on that code. I asked why wasn't the $40 taken off. He could not answer me and said that he would talk with his manager and call me back.

When he called me back, he said that he could get the bill down to $57. I said, "No, it should be $57 as what was quoted online minus the Groupon worth $40 so it should just be $17. He said that he could only do $57. I don't feel that this Groupon was updated properly. I told him that since his manager could not get this correct, I will contact Avis executive complaints.

No customer should have to call back just to get the discount when using this service. It should be seamless and there should be no time wasted in making phone calls to get this updated. I have asked Groupon to refund me back for the three additional Avis vouchers I purchased since I have no intention of ever using Avis again. I will surely tell everyone about this experience.

I feel that this was a bait and switch by Avis and Groupon. When my reservation was set up, the price quoted was $57 with all taxes and fees but it ended up being $91. I returned the car on time with no cleaning needed and a full gas tank. I am very upset about this issue and I request that my remaining three Groupons from Avis be refunded back to me. Call me with any questions at **.

Car Number: **

I request that my reservation of $57 be honored and have the $40 Groupon taken off (Groupon Number: **). This is the minimum solution needed to rectify the situation since I have wasted over an hour in dealing with this. You may offer some free rental days to minimize the pain and distress I have endured.

Then, I just received a bill in the mail from Avis for $509.58 to the repair damages to the rental car. Someone fraudulently filled out an accident form and put my name and signature on it. I did not have an accident with the car, and never filled out any accident forms. The date on the claim form was August 1, and I was already home in New York. It was also signed by an Avis employee. I called the claims department; they sent me a letter stating that I am not responsible for damages, and Avis had made a mistake. The agent told me that I should also speak to the LAX manager directly, so I called him. He said he'd look into it and call me back later that day, but he never did. I called the main customer service number, and they said there was nothing they could do about it.

I called the LAX manager again today; he hadn't done anything, nor did he remember who I was. He acted like it was no big deal and said it was just a clerical error. I don't see how filling out someone else’s name and signature on an accident claim form could be a clerical error. I think Avis should be taking responsibility for this, as it is a serious and illegal offense to create fraudulent claims, and forge someone’s signature. I have already spoken to the Los Angeles Police Department, and the New York Police Department; both agreed that this is a case of identity theft and insurance fraud.

When I rented the car, the quote was for $219.61. When I got my credit card statement, I had been charged $830.64. The additional charges were for one week rental on the car, $150.00 in parking fines and for other items that we did not receive. I disputed the charge. Capital One provided them with evidence, where we had purchased train tickets to Paris from Orleans when we dropped off the car, charges that we had made in Paris on the return date and subsequently that week and evidence that I had called Avis to tell them, again, where the car was located. Capital One said they could not do anything as we did not have the final receipt. Of course, there was no one to return the car to, and get a receipt. This is a total rip off. They know that there is nothing you can do about it in the U.S.

I would like to talk to the owner of Avis and tell him of my experience with Avis customer service representative and get his response, or is this a non-USA company? I am very disappointed.

Well, when I dropped off and checked in the car today, the rep told me it would be $606.62! I almost choked! How in the world did $65/day turn into $606.62? My husband called and they explained to him each fee that I was charged. Let me just say, I will never ever rent from Avis again. If I had all the time in the world, I would even go so far as to stand outside with a sign telling people how much of scam artists they truly are. I will get on my Facebook, Myspace and any other social network that I can possibly sign up for and let everyone knows how horrible my experience was with Avis!

This morning, I rented a car from Avis because your website showed a place that was open until 1pm that I knew I could get to before 1pm. It was in Elsinore, California.

I arrived shortly after noon. When I arrived, the location was closed. The front door show operating hours that close at noon on Sundays. I'll spare you the details and sacrifices I had to make to get there at all, because although this is already not a good service story, however it can all be rectified by a customer service agent who's on their game. Here's where things go awry. I spoke to a total of 3 agents, two different calls.

I called your 800# and for starters, your agents seem baffled, consistently, when you don't have the confirmation number. I explained to all three I was driving and couldn't get it. When I asked "Is there another way to look it up?" because I know there is, the first said, "it's the easiest way to look it up". I said, "I understand that, for you, but I'm driving, so maybe my name?" He said something under his breath, then agreed to look it up.

As he was looking it up, I mentioned that I tried calling the location several times all morning, and not once was the phone answered. I left a message with my number, but no return call. I simply wanted to establish directions. He informed me "they were probably busy". He then said he would cancel the reservation for me, but we got disconnected. I called back, and with a different agent, had an almost identical experience about the confirmation number. He then said he'd cancel but that there would be a charge. I said, "even though the website has the incorrect hours posted?" He said that wasn't Avis' fault. I asked laughing, "who's fault is it then?" He said, "is there anything else I can help you with?" I hung up, called back and asked for a supervisor. Here's where I simply couldn't believe what happened.

I got Mark, he floor supervisor. I explained the situation to him and that the website had 1pm, but the actual time was noon. He said, “if you can get to the Ontario airport we'll have a car and you can get the same rate.” I thanked him, but I told him I had no way to get to that airport which is one hour away. He said, “That's your only option.” I said, “No, the other option is you can cancel the reservation and not charge me.” He became combative and stated, “You made the reservation and the pick up time is noon, so it's your mistake.” I explained even if I had, they closed at noon. He said it didn't matter. Now I asked to speak to a supervisor to which he answered that he does not have one. I asked him if he have no boss or someone he reports to. He said none.

I cautioned him that I am a resourceful person and I will find a person he reports to. I asked him is he really want to do this over an $80 rental. That I am in a position of some authority with two companies that rent a lot of vehicles. My wife is a travel coordinator for a large company and I would make certain that neither rented a car from Avis/Budget again. He again said his case, that I was wrong for not being there at noon and refused to assist me further.

I hung up and I'm now typing the letter to you. I don't want anything from you. I simply wanted you to be aware of the people working at your customer care centers on Sunday afternoon.

Jim **

During my call, I spoke with a representative by the name of Reuben (last name unknown). However, I could tell that he was offshore because of his thick accent and my constantly having to repeat myself. I informed Reuben that I'd just received information that my driver's license had been in suspension status since March 2010. As a result, I no longer felt comfortable driving the vehicle. I also brought to his attention that I was going out of town to make the pick-up arrangements for that same day. Reuben verbally acknowledged my request and stated that he'd notify the branch where I rented the vehicle as well as roadside assistance. During our conversation, I felt confident that the arrangements would be processed and the rental would be finalized. I then informed Reuben that I had to go out of town for a few months to handle personal family matters.

Upon my return to Houston in February 2011, I was very irate and shocked to discover that the vehicle was still parked where I'd initially left it for Budget to retrieve months prior. It was at this time I initiated another phone call to Budget regarding this vehicle. I informed the representative of the previous arrangements made months ago with Reuben. It was apparent that he'd failed to follow through with the arrangements, as well as communicate with the appropriate management authorities regarding this matter. In addition, it was very disturbing that during the time period of my previous conversation prior to leaving Houston and my return, Budget failed to notify me regarding this vehicle.

In the meantime of all of the previous happenings, I'd taken the appropriate steps to have my driver's license reinstated. Several days after my arrival, I was driving another vehicle and was involved in a routine traffic stop by a Houston police officer. It was during this moment that I was made aware of a felony arrest warrant in Denton County for felony auto theft in my name. I was then taken through the criminal proceedings of being arrested. And I spent a total of 14 days of incarceration after posting bond. Since then, I've been denied several employment opportunities as a result of this "mishap." In addition, I've gone to court appearances. I have been informed that it's my responsibility to obtain legal counsel before my next court appearance which is May 16, 2011. I've attempted several times to retrieve the phone number to the corporate office.

During the time of my criminal proceedings, I've taken it upon myself to research Budget's rental policy. In doing so, I've discovered that if my license was in suspension status at the time the vehicle was rented, I should've never been allowed to leave the parking lot of this particular Budget location. Therefore, it only leaves me to know that the employee who processed my rental agreement failed to do their job. I've attached a copy of the policy for your review. In addition, the state Department of Public Safety has a record of my suspension status. This information would've been provided had the employee followed company policies and procedures.

**

I am experiencing some very stressful matters in my personal life. I am forced to appear in criminal court for a situation totally beyond my control. In addition, I'm unable to afford legal representation for this matter.

It was one of the bad rental service because you won't know what they will charge you for. My friend has been charged more and when he questioned them, they checked everything and they changed the charges after arguments.

In my case, upon returning the car, I was late by 45 minutes. They said it will charge me for next day. I tried to plead them but they didn't. I think I won't rent in my life again.

First was I was issued a Chevy Cruz for $1,050. Being an Avis First member, I get double upgrades. And can one person imagine renting a Chevy Cruz for $1,050? I could get a full-size SUV for that after the double upgrade. The guy at the counter said he cannot do anything because the system shows the price. This is totally insane.

Second, I returned the car within 15 days because I have to move out from CT urgently. I returned the car to the same place and the guy at the counter charged ** $970 for the Chevy Cruz for 15 days. I asked him what’s the reason since this is insane and he said this is what the system says. To ** with the system! ** it! I was charged for GPS also, even though I did not take that.

This was the last time I rented a car from Avis. They just lost a good business. I was renting a car every month from Avis for almost 2 years. I have now changed a rental service to a different company.

There was no one at the return kiosk. The customer service rep inquired as to whether or not the tank was full and stated that they would have to charge me for the gas even after I reiterated that this was an exchange for a defective car that had clearly not been maintained. I was also assured by roadside assistance that I would not be charged a late fee. When I returned the car in Salt Lake, I was charged a late fee and $53.00 for 1/2 a tank of gas (keep in mind that this is an ECONOMY CAR) and it was returned full in Salt Lake. I have called Avis numerous times to dispute and they are now claiming that the charges are not what I think they are and have also assured me 3 times that they'd forward a credit. Beware of Avis. They will rip you off.

That said, my wife and I are far from alone in this. If we ever use Avis again (and I suspect we won't) we will ask that they state in the clearest possible terms which insurance plan we are purchasing. We encourage you to do the same.

(1) AVIS did not advise me that a device was in the car. (2) I had my own device (Transponder for tolls) with me and it recorded my tolls for my own account with the tolls authorities and, nevertheless, I was responsible for tolls on the AVIS device in the AVIS car under my tutelage. I called the AVIS e-tolls number in the email.

I was told: (1) I should have read the rental agreement (2) sorry, can't help you. As an AVIS so-called preferred, the rental agreement is an index card left placed on the dashboard. This card says nothing about a toll reading device and daily charge.

Another interesting fact is when I was leaving AVIS with the rental, I was stopped at the gate and was asked to show my driver's license and the paper work. The attendant returned the folder that the paperwork was in but not a copy of the contract that I signed. I did not realize this until I returned the car. Therefore, I didn't get a copy of the contract until after the fact. I am not sure if this is routine practice or if this is a deliberate attempt to prevent customers from reviewing their contract.

I found this rental on COSTCO's web site. I will inform them that I was "ripped off" by AVIS. I am going to dispute this charge on my account and I will encourage my employer never to use AVIS again.

Imagine what would happen if the previous renter left some illegal stuff in the drunk? I can understand AVIS have less staff on the weekend, but AVIS should not rent the car in this condition. The person who handled our renting was Charlotte and the other person who helped us was : Kim.

3206 10st N, Arlington, Va 22201 needs some clean up.

However, when I called them, they did split the coverage to $238.00 and then my account was charged $242.09. DO NOT RENT FROM Avis unless you absolutely have to, and if you do, make sure you read all of the print on the agreement before you accept anything or take the car in your possession. They are out to get your money. I will NEVER rent from them again.

I completely feel this is their way of getting back at me for them having to pay for my car repair, pay for my rental and pay for my medical expenses and time off of work. And I am not one of those people who just sue to sue. I have been very amicable about all of it. Crooked - Avis is a crooked company. I will never use them, and I will tell anyone who needs a rental not to use them.

My rental charges were initially reflecting $238.00 (including $72.42), and the only thing necessary is to have the agent subtract the $72.42 from my charges due to a prepayment. This amount also reflected on my credit card statement. When I returned the rental, I was charged outrageous fees. I was charged $101.00 on top of an additional $80.00 for returning the car at 2:30 pm. The phone agent stated that I was charged for an additional day. In any case, I will never ever rent from Avis Rental again in my life. The service was misleading. Exalted in a complete lack of professionalism.

Avis Rental is a complete rip-off. I do a great deal of business with rental companies, and Avis will be terminated from the list and all business with Avis will cease. Whatever you do, do not ask for courtesy transportation to the terminal, they will not assist in any way.

My son had to have several surgeries, and the next week, after talking to one of the workers out of the Merrillville office, they sent me the repossession department which had a letter that gave me 3 choices. Again, I made arrangements with 2 of Avis's workers. They even put the information on the computer and I called the so called repossession service. They told me there was no charge since it was never taken back or repossessed.

The Merrillville office said there was no extra charge and sure enough, I bring it in on the date that we all agreed upon over the phone, and I was charged about double the amount for my car I rented. Avis charged me $370 towing fee for no tow, $1,025 a month for the rental, $10 a day for late charge, and 11% taxes on that $2,615.34 to rent a car, which I spoke to Avis about, and to which they said no extra charges were going to be made. I guess I was lied to.

Calling Avis and getting anywhere with this company has been a joke. They have given me the most run around spent over 35 plus hours and it's just starting. My son comes first before my business which I've owned for 11 years, and this company has made a bad situation worse. In six months, my company has spent close to $10,000 with Avis with some wizard number that they don't even give you credit on. I've tried to call Avis office in Merrillville all day and again, today there was no answer. I have been cheated and lied to, and nobody in Avis even cares about my issue because they took the money out and they got the money from my account.

I never planned for my son to get sick, but as his father, I'll pay millions to make sure his alive. So for the 1 and a half month that I was with him in the hospital, I could not work. He did come home a month early, thank God. I will never recommend Avis to anyone. They don't keep up with their cars. I've had to change the oil in 3 cars that I've rented and one left me stranded for my son's visit to the doctor. I'm scraping to get by since I'm the only one who is able to work. Avis is yet to let me speak to a manager out of their main branch or even get a call back.

I rented an Avis car in upstate NY several months ago and was charged $59.45 for not paying the tollbooth fee to the Highway Toll Administration. This charge is ridiculous considering the fact that you wouldn't even be able to drive past the tollbooth if you don't pay the fee upfront. I paid the tollbooth fee in cash (around $10-20) and never received a receipt for this. Several months later, I noticed a charge on my credit card bill from the Highway Toll Administration charging me the $59.45 violation fee for not paying. I called to dispute this and was told I needed to provide proof of my receipt for them to remove the charge but as mentioned, I never got a receipt. I asked how it could possibly make sense I'd be charged for not paying when you clearly have to pay right in the moment to get past the gates, but the customer service rep kept repeating ad nauseam I needed to show a receipt.

Avis didn't do anything on my behalf to help, and I was very disappointed with the Highway Toll Administration in NY for charging me a violation fee for something I obviously paid for. Takeaway lesson? Try to use any other car-rental service other than AVIS and use a credit card or make sure to get a receipt from the Highway Toll Administration in NY so they can't cheat you.

After this, we arrived on the 5th to pick up our rental. We received a Toyota Corolla and as we were signing the contract, we realized the bill was $343 instead of $293. After some investigation, the agent found that the additional charge was a GARS fee of $5/day. This was not disclosed to us at the time of the reservation and as we complained about that fact, the agent pointed to a disclaimer on our reservation that says, "Your rate was calculated based on the information provided. Some modifications may change this rate". He did, however, see if he could find a different discount and even contacted the manager to see if anything could be done about the charge.

Our complaint, first of all, was that this charge was not disclosed to us at the very beginning. I contacted Hertz, National/Alamo and Enterprise and all of them offered a cheaper military rate and said that they either didn't charge the GARS fee or that it is only charged when using a government credit card, not a personal credit card. Secondly, I called Avis customer service to clarify the problem and the agent, Debbie, informed me very curtly that that charge was imposed by the government and that they are helpless to remove that. She then informed me that if we weren't here on business, we weren't supposed to get the military discount. I verified with the above rental agencies that they offer a military discount to military members not on business and they said yes. Thirdly, the Toyota Corolla is not comparable to a Dodge Avenger. It has a smaller engine and much smaller cabin capacity, and the Corolla we received has a belt going out so it squeals consistently until it warms up.

In summary, I am very displeased with the service we have received from Avis. We have been upfront from the beginning, starting with the reservation agent, that we were here on leave, not on business. Not only did Avis withhold fee information, it was still charged to us even when we addressed it and disputed its relevancy. The customer representative I called at Avis customer service, Debbie, was very rude and the reservation clerks were difficult to converse with because they could not understand what I was saying. Lastly, we received a car in disrepair that was not comparable to what we were promised and now, we are paying nearly $80 more than what we budgeted for a substandard car. We will not recommend Avis to anyone or rent from Avis again. In fact, I will submit this letter to the comments section of Avis.com and any other venue I can find to let people know how Avis hides fees, barely honors military members and rents substandard cars.

When I returned the car, the insurance bill was higher than the car rental itself. The manager, Kim **, has not bothered to call me back after 4 calls and messages. I am certain that the clerks get paid commission on the insurance coverage and are taught how to rip you off. Yes, it's my fault that I didn't read what I was signing on the screen but I trusted the **. I won't rent from Avis ever again. Buyer beware, Avis will try to deceive you.

I challenged the charge with AMEX and they have gotten nowhere. I submitted an insurance claim again through my AMEX insurance policy and Avis has not provided any information required for them to process the claim as of this date. In my opinion, this is highway robbery. I feel raped and without any recourse on this. I have written to Avis senior management and have not yet heard from them. I need to find out what options I have. I hold Avis US ultimately responsible as in my opinion, it is the same company.

After several attempts to have my original contract sent to me, I got it, and the area that is initialed in the accept box is not my initialed signature. If you compare it to another initialed signature on the same page, it does not match. When I went to customer service they told me that they stand by the contract, and would not help me further to do any kind of investigation. People, when you rent from Avis or any rental car place at that, carefully go over the contract and if there's a questionable section, ask and if in doubt, write decline and sign it. You gotta be a step ahead of the Avis scammers. This is just another tactic to rip off customers.

I also just discovered they are affiliated with Budget, another rental place I've had a past issue with. Back in May 2006, I returned a rental truck with a full tank and they said I did not and of course charged me accordingly to their guidelines. I called customer service, and they were not helpful if not down-right rude. They would not investigate further nor accept any further proof from me. Never, ever again will I use Avis or Budget! I'm an Enterprise customer, always have been (no problems). I only used Avis this once because I was able to drop the rental off at another location. I suffered stress and aggravation. My husband is unemployed and being overcharged for anything is a big blow to us financially. It's a shame a big corporation is so heartless, and is actually getting away with this type of practice.

My attorney called, left information and Avis never got back in touch with her. Never once did Avis tell me this nor did they call to tell me that they were not receiving any type of payment. Also, I contacted my bank to see if the 141 dollar charge was processed and my bank rep said yes, that Avis had received those funds. Yesterday on 12-9-2010, someone from Avis called me from India to see when I was returning the car and I told them I would be returning it the next day. They said that was fine. So today, when I went to return the car, the rep at Avis told me that the account balance was 560 dollars but not to worry because Avis had received "authorization" and the money had already been withdrawn from my account. I never gave Avis authorization to take any money from my account because I thought my attorney was being billed.

Furthermore, they took these money before I ever returned the car. I called my bank and they told me that the night before funds for 330 dollars and another withdrawal of $141.70 had gone through on my account. When I disputed this with Avis, they said there was nothing they could do, but they did realize that I was being charged the wrong rate the whole time and somehow raised my total balance from $560 to $619.00. So Avis emptied out my bank account, without my authorization, and never even tried to contact my attorney back when she called them and gave all of her information. I am injured and cannot work for a month.

Now, I have no money at all. Avis took it all without asking and I cannot pay my bills. Also, they are still trying to charge me an additional $150 because I didn't have enough money in my account to pay the full bill. Avis is a company full of scammers and I swear for the rest of my life I will tell everyone I know not to rent cars from them.

The next day I called to verify the total amount charged to my card, and they said they had to charge me an extra $19 because the gas was a little lower than the F mark. I had four other people observe the needle before I left the car in the parking spot of Avis. I tried to explain that I could prove that I had filled the tank completely as I had receipts with a time stamp, but they would not hear of it.

The Avis rep said that the guy who cleaned the car in the morning said that the fuel was low. So it was my word against his. So much for the customer is always right. I brought to her notice that there was no measure to be certain how much gas was there when I took the car and when I left it back. Finally I said to the rep that I would never come back to Avis ever and she said okay. I will make sure I pass this on to all my social networks. This is either a scam on the part of the employees at that location or one, of the company as a whole.

After numerous follow-up calls with no response, I was told that the car had been searched and nothing had turned up. I asked for them to double-check it and was told that they had, and no sunglasses had been located. Someone in the organization clearly pocketed the glasses, which doesn't come as a total shocker, but it's reason enough not to ever do business with them again. Further, the customer service rep had an attitude of "I could care less", and that really bothered me. It could have been a laptop or some other item a lot more valuable than a pair of sunglasses. I am sure people leave personal items in rental cars all the time, I know I have before. Just be super careful about dealing with this company and make sure you don't leave anything of value in your rental car.

When I asked her if they fill up the cars when you do pay for the gas option, she said no. This means they charge you for the prepaid fuel option and a charge if you don't bring it back full, without ever filling the tank themselves, passing the burden on to the next renter, and making a very large profit on literally, nothing. The fuel tank gauge they use is from 1/8 - 8/8. There is always a discrepancy of how full you are returning the tan in their favor. According to my contract, I rented it with 8/8 full of gas.

In actuality, it was 3/8 full. When I got my receipt, it now says that I returned it 0/8. I returned it 3/8 full. They are lying to their customers, trying to charge them undeserved fees, and then arguing as if it was the consumer's fault. This is an obvious scam, and if I hadn't looked over my receipt, and waited in line, then had to argue with her for five minutes, I would have been charged $40 and $20 earlier in the week.

As proof, I faxed to Avis customer service my boarding pass for a JetBlue flight from Baltimore to Boston at 11:30 AM on 25 June, a bus ticket from Boston to Portland, ME as well as other credit card charges which indicated that I could not have physically driven the car to JFK. I also followed up with Avis customer service on multiple occasions by telephone.

I have asked for a copy of the modification to the reservation which should have been processed if I had actually taken the car to JFK, instead of returning it to the Sheraton in Baltimore, but I was told that such a document does not exist. Although the representatives told me that they would look into the matter, the charges were never reversed. Finally, I got my credit card company, Chase, involved and they agreed that I could not have taken the car to JFK and refunded the charges.

Just recently, I received a letter and a message from Avis. The charge which were refunded to me by Chase have now been sent to Avis collections. Avis collections claims that I owe Avis $80 after Avis adjusted the charge to $108. However, this does not make sense. If my original rental was for $53.99 and I owe $80, then how was my account adjusted to $108 as collection claims? Clearly, there is a lot of confusion over this reservation on the part of Avis.

Collections has now told me to contact Avis customer service to resolve the issue. However, customer service has stated in an email that they will not help me because it has been turned over to collections. Avis customer service can only claim that I took the car to JFK instead of returning it to the Sheraton in Baltimore. Customer service can neither provide a return receipt nor proof that the original contract was changed to allow me to return the car to a new destination.

On the other hand, I can provide a signed return receipt to show that I returned the car to Baltimore and I can provide my boarding pass and credit card statement to prove that I purchased a flight from Baltimore to Boston. What I believe happened was that due to the problems with the computers at the rental location in Baltimore, the Avis representative made a mistake.

After I returned the vehicle to the Sheraton in Baltimore, she rented it to another customer who took it to JFK. Since the computer was not working, the paperwork was confused and I was accused of taking the car to JFK. I did wait in line for almost 45 minutes to pick up the rental and about 20 minutes to return it since the Sheraton location is short staffed and the representative at the desk must also run to retrieve the cars.

Due to all of the work being done by one person, it would be easy for the mistake to be made without the computer to keep track of the rentals. But, rather than to admit a mistake and despite the overwhelming proof that I provided that I could not have driven the car to JFK, Avis customer service has continued to aggressively and falsely claim that I owe Avis money.

She kept up a running banter with us on things like the cancelled Shuttle Launch, and we all laughed at the coupon book she gave us when my wife said "Orlando has a Bible Museum? Why would anyone go with Disney World and the rest of the stuff here?" The lady agreed and was just a very nice person in our age range. Next the car was not ready and we were asked to sit in the terminal for about 30 minutes more. We received our car a non discript Chevy blue-grey with Georgia license plates. It was small and just right for the two of us.

After returning home, we received an email receipt from Avis telling us they just charged our credit card $451.10. We contacted Avis on line and asked them to correct this and asked what all of it was for. Terry ** there told us, it was for the upgrade we asked for! We did not ask for an upgrade and we are sure even the lady would remember us and that we turned down the offer of one. Terry said essentially, "Well, you signed for it Chump." (implied) Sure enough that the paper, the nice trustworthy lady we had been chatting with and who understood we did not want an upgrade had had me sign the papers she offered and that is the price.

I don't' think even she knew the computer had come up with a total different from our reservation and we trusted her. She had understood and laughed at our emphatic "no" when offered an upgrade (we don't think we got anyway). She had no way of knowing what the price we were quoted was and we trusted her. I suspect Avis computer adds on whatever it can and they should be investigated.

There are a lot of complaints similar to ours posted on the net. I do not think Terry' s "Well, stupid you signed that so you should pay" is right or fair, the lady knew we turned that down. They also did not have a car for us at that time. If they gave us something else it should not be on us. We seriously doubt that was a full sized car, it was the small car our Holiday Inn on Universal Blvd parking lot and the interior was plastic.

We noted only the color, that it was a Chevy 4 door and it had Georgia Lic plates when we drove it. At one time we looked at the back and still couldn't tell what it was. According to the papers they gave us, it was a tan Mali license plate number 51359593 car # 17996. We refuse to think the lady there did that on purpose and suspect Avis computer systems is razzle dazzling the public. The thing that makes us mad is we suspect they had done this before back in August when we rented a van from them for a family vacation and it seems the offer was around 500 and something but they billed our card over 800, at that time we couldn't find all the paperwork to check into so never persuade it.

2. Whilst travelling northwest in convoy on A358 approaching Williston, I experienced loss of air pressures on the left side of vehicle at approximately 1500 h. I did not see that other vehicles experienced the same problem (indicating a hazard on the right of way). The weather was cloudy with intermittent, light rain.

3. At 1510 h I contacted Avis 24 h roadside assistance. A lorry arrived at 1745 h with instructions to take the Avis vehicle and ourselves to Taunton.

4. At about 1800 h that destination was changed by roadside assistance to Bristol Airport. Both the tow truck driver and I independently advised Avis that I could not proceed to Bristol during the Friday evening rush, a detour of 60 miles from Williston. A better alternative was to have the tires fixed in Williston or Taunton and allow me to proceed to my destination. No alternative was allowed and, therefore, we proceeded by taxi (40) to our destination and the Avis car was towed to Bristol.

I called back Avis but they could not help me. All they keep saying was the manager is not here and he will be in on Thursday. My bank said all they need is a letterhead from Visa asking to release the funds, but they refuse to get authorization to help a client give the funds being held by their company. I can not pay my bills because my money is not available. This is truly bad customer service. Please help retrieve my funds. Thank you.

I told her this couldn't be correct as the website showed CAD$14.81 and pointed it out to her. She just shrugged and said the computer shows it's 29.22 euros and I could take it or leave it. I talked with her for over 30 minutes to make sure she had not added anything on to the rental increasing the cost to 29.22 euros. I specifically didn't want LDW (collision insurance) from the rental company as they have a 1,000 euro deductible and my Visa credit card covers LDW with no deductible.

Visa told me specifically not to take the collision damage waiver from the car rental company as it would invalidate my Visa coverage. The agent insisted I was only purchasing liability insurance and showed me the English translation of the French contract. It showed Liability Suppression for 29.22 euros and nothing else. This was a difference of approximately CAD$365. At this point, I didn't have any choice but to accept as I needed the rental car to continue my vacation. I felt I would have to sort it out when I returned. The agent gave me the French copy to sign and I was on my way. On my return home, I spoke with Avis customer service a number of times. I explained everything in detail and requested the contract be adjusted according to the price quoted on their website. They looked at the contract and informed me I was charged for three separate insurance options: CDW 13.25, LLI 10.87 and TPI 5.10. Total 29.22.

They refused my refund request and sent me a copy of the French agreement I had signed, saying I had accepted the optional coverage. I disputed this further saying the agent assured me no other insurance was added and after reading the English translation, how could I possibly know they were combined under LLI. In North America, each individual item is listed as accepted or declined. I thought I was signing for LLI only and the agent assured me that's all there was. Therefore I feel the agent misled me. She appeared to understand English with no problem and at no time told me I was signing for two other optional services. I also feel it is unethical or even illegal to provide an English translation which is different then the original French version and use that as a basis for obtaining a signature. Not only did I incur an extra charge of CAD$365 but by adding the collision insurance, I was now liable for the first 1,000 euros in damages. I should be refunded the two insurances I did not sign for, CDW and TPI a total of 263.37 euro with tax.

I was charged $51 for a $1 toll over a a year ago, but a relative came to visit my mother in Homestead Hospital this last Saturday and the rental car is charging $50 dollars for the toll service. The rental car company did not mention anything about the tolls at the time of the rental. It is unfair, the excessive service fee; a $5 or $10 fee is more fair. Imagine all the tourists that come to Florida. The car rentals are making extra income when they are the ones not informing the customers how the tolls works in South Miami. These tolls without cashiers are a bad deal.

Additionally, I was told I couldn't speak with the district managers because they both were out of town. I called Avis customer service and they told me Chris **, Director of Security, put on the “Do-Not-Rent” list because of an incident on September 16. There was no verbal incident on September 16. I rented a Dodge Car that was heavily scented with men’s cologne. I called customer service and asked them if I could get an adjustment on the rental cost because I have asthma. Moreover, I had a 3:30 pm job interview in Tyson Corner and I did not have time to return the car for a new car. Furthermore, I rented a car twice in the last two weeks and no one at Avis told me I would no longer to be able to rent a car. I had a doctor's appointment today which I had to cancel because this company deliberately chooses not to inform via letter, email or phone about this "so-called" incident. For the last four years, because I do not have a car, I have been renting with Avis twice a month.

I was left carless and unable to go to my pulmonary appointment because Avis did not notify me that I could no longer rent with them. Additionally, I can not use the "free rentals" that I have accumulated with Avis this year because of a verbal incident that never happened on September 16. Because I have rented so many times with Avis, I get a lower rate than the over rental car services. I now will be subject to pay a higher rate. I was recently laid off of my job of 14 years and losing my free rental is totally unfair for an incident that never happened.

The car already has several thousands kilometers on it but Avis promptly charged our credit car for 449.00 Euros even though the credit card we used for the car rental cover car rental insurance. This is an Avis-scam. They have done similar damage-scam-claim many times before. I just wish we knew before we rent car from Avis but never again. All car renters should be careful. If there’s no procedure for a walk-through on the rental car, you should take pictures carefully before you drive off the parking lot to avoid this type of Avis rental car scam.

Avis send bill of 177.99 USD as if they had not received any payment when they did. Statements were provided. Avis threatened legal action in writing. I buckled to stress and harassment, and paid 126.06 USD on another card to avoid legal action. I was told by Alex ** that I would receive and email receipt of payment and that I would not owe extra. Avis charged an extra fuel charge although they were probably right to do this because they had double refunded it.

I strongly believe I have been shafted by this large company. I have been threatened with legal action and have overpaid.

While I was trying to discuss with the representative, he insisted that this extension will be a full day rate and before I get a chance to ask for someone in the management to further discuss this issue, he rudely said, "Go read your contract, end of discussion." And he hung up. I cannot believe being a customer service representative can hang up on a customer like this before I even get to ask for his manager. This is completely not acceptable.

After a few tries, the car restarted, and we were now heading to Basking Ridge to fix the car or hopefully to get a new car. By now, it was 8:15 am. When we got to the Avis location, the technician tried to fix the computerized program. He took the car to try and got stopped in the middle of the road unable to go. As it happened to us, a few tries later it restarted. By 9am or so, we got a new car and were finally on our way.

On July 16, 2010 we rented another car from the same location. We were going to pick up our daughter from camp early next morning. I picked the car up at 7:30 pm and parked it across from Avis, where they ask you to move it once you have rented it. Later at night, when my husband returned from work we went to get the car together. We noticed that the gas tank wasn't 8/8 full as it stated on the contract, but only 7/8. Since we left at 6am the next morning, we did not call and thought we would tell them when we returned the car (wrong, of course). We also noticed that there was a water tonic bottle in the trunk, but we left it there. It wasn't ours. When we returned the keys the morning of July 19, 2010, they checked the car and told us that there were two scratches on one side of the car. We did not have any incident with the car and we never noticed any scratches.

I had to fill out a form for Avis and I declined any responsibility. The person at the office laughed at me and said I could not decline the responsibility and added something else on the paper. I told her that the same as they did not notice a water tonic bottle in the trunk of the car and they left the gas tank not as indicated on the contract. I did not feel I could assume the responsibility of a scratch that we didn't think we were responsible for. The staff at this location were rude, disrespectful, unprofessional and were never clear with the information provided to us.

He called Avis and described the events, they apologized and said to speak to the manager at the Princeton Avis and that all was noted.

He works in client service and called the next day not just to complain about how he was handled but to let the manager know what had happened and that that person should not be dealing with clients (she hung up on!). So when he spoke to the manager the next day she simply defended the woman who hung up on him and said that he was yelling at her (he absolutely was not). That was it.

I drove my rental car to the drop off location, and seeing no signs for returns, drove it to the place where I picked it up. When I went to the return booth, the agent told me to turn the car around and drive it to the return line, a few yards away. While I was maneuvering the car to the return area, Rolando yelled from another vehicle saying, "You can't park there." I yelled back that I was not parking as I was still moving the car to the return location.

Rolando got out of the car he was in and again yelled at me, commanding me to park the car and get out of it. When I asked why he was yelling, he responded that he was just trying to ask me a question. There was never a time when he asked me anything; his encounter was a series of loud commands. I felt upset and threatened by his behavior and do not understand why an Avis employee would treat a customer in such a rude and confrontational manner.

After completing the return of my vehicle, I proceeded to the rental counter inside the airport and asked to speak with a manager. I waited 45 minutes for Angie but she did not come to talk to me. Rolando came down to the rental area and I felt uncomfortable and threatened being near him so I left to catch my plane.

The experience was frightening and I was harassed by this employee with no way to report him. I believe he is dangerous to other customers and should not be dealing with the public. With so many unemployed people, I can't understand why Avis would accept this unreasonable and unacceptable behavior from one of its employees. I will not be using Avis or Budget again for my car rental needs.

The only person I saw was a man on a ladder apparently changing a light bulb (or something) about 8-9 cars ahead up under the carport area. I spent five minutes or so organizing my bags and looked around once more. Nobody ever came out to check my car in. I could see that the airport shuttle was getting ready to leave and I was running late for my flight. In these cases in the past, I have just left my car there with keys in it (even when the facility was closed); that is standard procedure. I left the GPS in the glove box and got on the shuttle to the airport. I never saw or spoke to anyone and I guess nobody saw me, according to the manager whom I spoke with later. I also asked this manager whether there was any security there at the lot, and he said no, no security personnel and no cameras other than one camera at the entrance, which would have recorded my entering the lot.

Later that morning, I got a call from a very flighty and breathlessly frantic young woman who said they did not find the GPS in the car. I assured her that I left it in the glove box, and maybe someone just misplaced it. I explained that no one had been there to check me in. She assured me that she had been inside, but I never saw her. If I had seen anyone, I would have locked the car and brought the keys inside. Perhaps she was in the bathroom or in the back as the manager suggested. That may be, but no one was actually at the counter when I arrived, and for the several minutes I was there. The manager said I should have given the GPS to the bus driver, but that would be the last thought that occurred to me. Does the bus driver even work for Avis? That wasn’t even a consideration and no such instructions were given to me when I rented the car, verbally or in writing.

In any case, later that day, I found an unauthorized $450 charge on my credit card bill which allegedly was to buy Avis a new GPS. I called the manager, who was quite rude and unhelpful and insinuated that I had stolen the GPS. I was extremely angered by this of course and said I wished to dispute the disappearance of the GPS. I returned it to the Avis property inside the vehicle and if someone misplaced or stole it after that time, after I had actually left the car return lot then that is Avis’s problem. He refused to take the charge off my bill, even while we are disputing it so at this point the entire rental bill has been frozen and they have not received any money for this rental.

I will be happy to pay the car rental and gas portion of the bill right now, but I will not pay for the GPS, which I returned with the car, per my contract with Avis. I did not steal your GPS. I have my own GPS, first of all, I just don’t travel with it. I also know that the model of GPS which Avis rented to me sells for less than $200! Clearly, this manager is trying to cover up for a dishonest employee (or for an unorganized group that has lost track of how many GPS they own) and make some extra money off of me to boot. The total amount they want for 2-1/2 day’s rental is $873.50! That’s about $350 per day. The Avis company refused to respond to all requests for an investigation into the incident, and as of today I'm still out this money. The manager got away with this scam clean.

However, I now know I should have complained to someone at Avis about the poor condition of the car's interior. I was charged $150 for cleaning. I did not spill anything in the vehicle, and all the maps and cups were removed from the vehicle. I returned the car in the condition in which it was rented to me. At the time of the return, the agent made no comments that the car was returned in an unsuitable condition. I found out three weeks later after Avis added the charge to my account.

Could you please provide a few guidelines on when and how a renter should complain about the body dings and dingy interior? In this case, I was tired from a long flight and stressed about the funeral I was attending. I did not want to complain, but I should have. Thank you.

When I received my credit card statement, there was a charge from Price line for $170.58, and a charge from Avis for $125.70 for the upgrade. They refused to refund the money based on the contract. If you are told you are getting a free upgrade, make sure you have them write on the contract that the upgrade is at no cost. This is where we made our mistake, and it was their word against ours. Avis will never get our business again, because of misleading tactics.

I was informed that the car was already been taken to the garage and that was no camera inside. Well, I know it is my responsibility to make sure I don't leave anything behind but I believe it is your obligation to take care of the goods left by customers and I find at least very weird that a car which was locked and taken straightly to the garage could by assaulted in a matter of 30 minutes. More, when I got to your office, the person who collected the car was there and the person who talked to us let him go without involving him in the resolution of this matter. This attitude I consider very displeasing. I suggest next time you alert the customer to make sure he/she takes all his/hers belongings when returning the car.

I called back and this time, I wanted to know her name since she was being inconsiderate and rude. When the same lady picked up, I asked if this is the same lady I was talking to. She said I don't know. I know it was her voice because she had an accent. She said that I was probably talking to an international representative because I was connected to a 1800 number. I told her it wasn't. I have also asked for her name and that I'd like to talk to a manager. She didn't give me her name but she said she'll connect me.

After being on hold for at least five minutes or so, she had connected me to an international hotline. I explained to the customer representative, who was an Asian male, about my situation and that I would like to talk to a manager, so he gave me the Customer Support number but they were close for the Memorial Day weekend. I told him that I will call back on the next business day. I was so mad that I was eager to get the name of the lady who hung up on me for my complaint. I decided to have my fiancé call back with his cellphone. When he did, the same lady answered and he asked for her name. She said it was Lisa. Now that I have her name, I will definitely report her to the Avis Corporate for that kind of behavior because customers shouldn't be treated that way.

Honestly, people like her doesn't deserve to have a job since they don't know how to deal with the customer service standards. What she did was so inappropriate. With the recession going on and people getting laid off their jobs, this person needs to be laid off and be replaced with someone who knows how to deal with people. Not by hanging up the phone just to solve the issue. And to think of it, I was just asking a simple question.

I wasn't a customer trying to complain. I just wanted to know if there were any hidden fees involved when I pick up for a passenger van and for a simple question like that, I don't deserve to experience that.

I was charged $506 for a full sized auto for 4 days. Lost some sleep and angry as I suspect I am not the first to pay Avis such an outrageous rental fee, and I believe it will happen again. I have stopped in airports since and Avis clerks have no idea how to give credit for prior payments or vouchers. I have spent hours sending e-mails to BBB, credit card company, phone calls to RCI, to Avis customer service. Everyone says, "Too bad, you signed the contract."

If I wanted to travel to New Bern, they would give me a Toyota Highlander or wait another 48 hours before I could get a mini-van. I didn't have a choice because after all my dead father's funeral was not going to wait for me to be able to get a mini-van. So I traveled the 45 minutes to get to New Bern to rent a Toyota Highlander which was the best they could do. Now I had been using my credit card a lot and I was not able to use my debit to rent a car so my mother gave me her credit card to rent the truck.

Jessica was very apologetic and said the truck would be cheaper but it was not. I took the truck anyway and was on my way or so I thought. I had gotten 30 minutes into the drive back home to pack the truck when Jessica calls me and asks me who Brenda was. I tell her my mom and she said regardless of the relationship, I needed to go get my mother and bring her back because I had committed credit card fraud. I went back home and had to get my mother out of the bed (she is also sickly and she had just lost her husband).

Before we could get out of the door, the district manager, Joe, calls and leaves me a message (I could not get to my phone because I was helping my mother get into the truck) saying I had better have the truck back in 30 minutes or he was calling the police telling him I had stolen the vehicle and committed credit card fraud! I was appalled but continued to take my mom on the 45 minute ride back to New Bern so she could let Jessica know there was no credit card fraud and for my mom to have to rent everything in her name.

Now I asked about being an authorized driver and she said I would have to have a major credit card and would have to have the full amount of the rental on the credit card as well as my mother who had already paid for the vehicle rental. What a crock! If we hadn't needed the vehicle so badly because they messed up in the first place, we would have gone elsewhere. Never rent from Avis!

On the way to Alexandria my partner which was driving the car mentioned to me that the car was not in a normal condition and that she feels something weird with the wheel. On the first day, we had a lot of meetings because we were on a business trip, and we were not sure of the wheel since my partner was driving at a very low speed.

Next day, we called Ms. N, Avis Agent in Meridien Heliopolis, and she advised us to check if the wheel is full with Air. We went to check the right wheel in the front and there we found out that there are 8 holes. We fixed them and continued out trip. Hours later, my partner felt the same feeling with the wheel again. That was on the way home back to Cairo. So we stopped again to check and we asked the man to check the four tires and what we found! The right wheel in front still have some holes and the left wheel in the back, as well. We were totally angry, of course, and we tried to fix one and put the spare wheel instead of the other one

He apologized and he confirmed that the wheels of the car were old tires. Two of the wheels were Bridgestone, which were also ok, and the two others were another brand.

When we arrived at Cairo after 6 hours, of course stopping at every Station to fill the wheels again, ** were waiting for us and changed the car with another one. I told ** that I will complain at Avis Head Office and he replied do what you want as this is Egypt and not Europe! When we returned the car back, we were surprised by Ms. ** that she charged us $1200 L.E, and the 2 invoices of repairing the wheel claiming that that was our fault!

When we asked to call the Operation Manager she called the customer service manager, Ms. Ann **, who was very, very rude to me and she also tried to lie and say that the 4 tires were new and the 4 were Bridgestone! To that extent they are manipulating their customers! I told Ms. ** that I will suspend my credit card for the reason I wrote below because I see this as a con job and not a proper rental office with a big history like Avis.

I immediately made phone call to Avis, and I was told that I have returned the car damaged and any claims I should address to car insurance Access America, because my case with Avis is already closed. I have contacted my bank, Chase, via email and phone and told them that I dispute these charges, and do not authorize them. On the very next day on December 16, 2009, I noticed a new additional charge for $695 from Avis. Again, I made numerous phone calls to Avis, also filed complaint via email to Avis, also notified Chase Bank and filed email claim to car insurance Access America. Access America claim they can not process my claim because there is no accident report. I asked them to give me a statement saying denial of the coverage, but they refused saying they want to help me. As a result of these fraudulent charges, I have been penalized overdraft fees of $34.00 x at least 10.

I have waited and nothing has been emailed. I called today, 3/2/2010, and was told they are still deciding how much to charge me? They said I am being charged the tow fee and lost key fee. I did what they said to do and have phone records to prove I was on with roadside assistance for 40 minutes. Avis is now trying to charge me for all of this above and I am outraged. They are saying the car was fine but I have two other people that saw the car breakdown as well as the taxi driver. I would like an attorney to assist me.

I called their national office and then their airport office at Denver speaking with different representatives, all of which appeared to be very understanding. The keys and parking ticket were sent via USPS from the airport on the same day, with delivery guaranteed for next day before noon. Upon arrival in Chile, I started monitoring USPS and Avis sites to make sure the car had been collected. It was not. On Monday 22nd, I called Avis in Denver again speaking with James, whom informed me that he was not aware that the car had been collected. I sent a fax to Avis Denver with all the USPS documentation. I understand that they collected the car only on Tuesday, 23.

I received a notice via email explaining that I was subject to a $70 (app) charge for admin purposes, which I found OK. Now, looking at my credit card and confirming it in Avis site, I was charged $1,293.59, which include several miscellaneous fees. I feel these charges were abusive, out of line and inappropriate considering that I had almost to beg them to collect the car and taking into account that there was nothing I could possibly do after dispatching the keys, by the fastest way, on the same day. I would appreciate any help you can give me on this matter.

I tried to contact Avis and ask for explanations, but they just couldn't send me any valuable information, just kept sending me some papers telling nothing. Simple way to steal your money since you put your signature under the contract letting them charge your card backdating. No matter how serious was damage, they will charge you for maximum possible (or even beyond possible) amount, simple but unfair way to earn money. I will never use their service anymore and never recommend them even to my enemy.

As I was driving the car was hard to control, and I thought it was because of the road conditions. I turned flashers on and drove slowly. Other vehicles seemed to be having no trouble. I drove home to pick up my husband to ride along to get my car at Harrisburg Airport. I told him the car was the worst I had ever driven as it was all over the road. The "slippery roads" icon kept coming on even on dry roads.

As he started driving the car to Harrisburg, he said something was wrong with the front end. He got out and checked, but really couldn't check underneath the car; however, he noticed the right front tire was completely bald. He took a picture of the tire, the car license and got the VIN as we wanted to make sure that Avis knew there was a mechanical problem causing a safety issue even though there was an inspection slip stating the car had been inspected Feb. 11th.

We continued to drive towards the airport but called Avis (1:44 p.m.) to see if they wanted us to continue driving the car under the circumstances as there was definitely something wrong with the steering. Arrangements were made to meet us in Dauphin, PA within the hour. As we drove the front tire blew out; we got to the Pilot Truck Stop in Duncannon and pulled in. Avis was to call us back when they got to Dauphin; but since we didn't here from them, we called again to tell them we only made it to Duncannon and had to pull over because the tire blew out. As they did not arrive, we called again at 3:32 p.m. They said it would be another 45 minutes to one hour before they could pick us up.

Not hearing from them again, we called them at 4:32 p.m. and were told it would be another 4 hours until someone could get there (making it 8:30 p.m.). Original call was at 1:44 p.m., making it 6 hours from initial call. We said we could not wait and they told us to leave the car where it was at the Pilot Truck Stop with the key under the mat. Our son-in-law, who lives in Allenwood, PA (about 70 miles away), came to pick us up and take us to Harrisburg Airport to get our car.

On Wednesday morning we checked with Interstate Towing and were told that the Avis car was picked up by their tow truck and delivered to Avis at Airport Road, Middletown, PA on Tuesday evening. The keys were given to the only employee the tow truck driver saw working there. On Thursday, Feb. 18th, John from Avis in Newark called and said this is a serious situation and he would email me with a confirmation number that the Avis contract had been voided and let us know the status of the incident. We have heard nothing and have not been able to reach anyone who can help us.

Times and photos are documented on our cell phone and we talked with several of the employees at the truck stop as they were wondering why we were there so long. This is a safety issue. We feel I or anyone else who may have gotten this car was in danger driving on the interstates or anywhere. I drove almost 200 miles before I picked up my husband and the tire blew out along Rts. 11-15 within 30 miles after that. Over $387 was an outrageous amount for a rental car for one day; however, when a person is stranded they take what is offered.

When I later learned I was charged for this (over $300), I contacted Avis to explain the situation, expressing that I was misled and believed what I signed was the initial agreement for the rental. The salesperson intentionally tried to keep me distracted with jokes and chatter while rushing me to sign a contract that I didn't understand. Since I had never had a sales agent at a car rental place do this to me, I was not overly cautious about what I was agreeing to on the contract.

In the end, the company would not make it right nor work with me in any way. I lost the $300. Do not trust sales agents no matter what. Sadly, they will happily rip you off and laugh all the way doing it. Yes, I failed to read the fine print but regardless, Avis's business practices are very misleading and they will do nothing to assure their customers are happy. Fortunately, I get the final say as I will never use them again and of course, they taught me a valuable lesson about never signing something until you read it very carefully. Do not expect them to explain it to you or care that you understand it.

After doing some investigating, they said that they did receive a payment from Priceline but it was not enough and that I had to make up the difference or take it up with Priceline. They also informed me that I was being charged for bringing back the car on an empty tank. I could not believe it! After talking to a supervisor, they acknowledged that this was their mistake and would reimburse me the $513.22. Now! After five phone calls, a lot of apologies, and admitting their mistake, I have only received $386.16 of the $513.22 after a month! I have now brought it up with my credit card company Wells Fargo and they said that they would be more than happy to take care of the situation and reimburse me the remainder until they collect from this unethical company, Avis.