Avis Reviews

We had car hire included with flight but wanted smaller car. Offered 2 cars and confirmed no additional cost. Avis rep lied thru his teeth and we ended up with further $700 taken from card. He knew exactly what he was doing and confirmed all the time, no extra cost. Avis just sending generic reply to my emails, I expect they send same ones out every day. Complete rip off. I bet it happens all the time with Avis.

I rented a car from Seattle Washington at 10:30 am, to Idaho Falls, ID to be returned at 5:30 pm the following day in Idaho Falls, ID. They quoted me $279.00 and told me if I would to take a smaller car that they need to get back to Idaho they would waive the deposit hold. On my way home I realized they had put my return time down as morning instead of evening. I called the 1-800 and they said it wouldn't be a problem, to just explain at the desk when I drop the car off. Upon my arrival I explained the situation but the woman behind the desk was very very rude! She not only charged me an extra day but a late fee raising the price to $611.00, and to top it off she refused to give me any of my paperwork back including the original rental agreement. When I called customer service, she apologized and said the best she could do is credit me back 1/2 days charges and would email me a confirmation of that. To date, I have never received an email or the $99.00 she said she would give back. I will never never deal with Avis/Budget (same company) again, they are a very crooked company and really a 1 star is way to high of a rating for them.

Upon arriving to Tocumen Airport in Panama City, I faced the chaotic Avis desk to get the car that I had prepaid for online. The 3 employees appeared very confused with handling the clientele and it took about 45 minutes to get expedited. I was told that an automatic transmission car was not available and that my only choice was a standard shift. When finally done with paperwork, one of the employees apologized and gave me my credit card back. My passport and drivers license remained stashed somewhere in that disorder and I left without them.

At 8:50 I withdrew $40 from the ATM where we filled the car with gas. I purchased a water and placed the remaining $38 in change in my wallet. At 9:13 am our car was swiftly returned and we dashed off because our flight was at 10:15. When I got to the airline counter I realized I left my purse/wallet in the car. I took a taxi to the rental return kiosk where my handbag had already been collected and categorized into lost/found by Yasser (lead shuttle?). I grabbed the bag, thanked them and ran out to catch my flight. When I went to pay the taxi driver, I noticed the $38 was missing. I immediately called and reported the theft to a lady named Vicki. She said she was shocked because $1800 had been returned to the owner previously, but I said of course it was, $1800 is awfully hard to conceal in your pocket. $38 on the other hand is quite easy to slip in your pocket. I have been very disappointed with the complete lack of apology and follow-up by Avis representatives, especially the Theresa **, the operations manager, who I've left multiple voice mails for, with no return call. Shameful, unethical, and unprofessional business practices should be unacceptable.

I got a parking ticket in N.Y. on 6/4/2014 paid it on 6/6/2014. Received letter from their Avis rental fine company, the fine that I paid and additional processing with late fees charged to my Credit cards. In August I charged again however I submitted a cashed check receipt to Avis and received a confirmation letter "case was closed". Now on 8/9/2014 another hold on my credit card for the same thing. Again they stated they have no prior correspondence, but they would look into this matter. It just so happens I have copies. Wait 6 months before you discard an information concerning AVIS. Caution: watch your credit card statements regarding AVIS. As I write this, matter is still pending. Shame on you AVIS...

I rented a car for a day and a half through a webpage booking agency called Priceline.com that turned out to be with Avis. The car was a 2014 Opel Corsa. When I returned it, minor damage on the bonnet was found, damage which I am 100% positive I did not cause - two small dents of which both were so minor that the paint work had not even been compromised. The staff at the office in Zoologischer Garten, Berlin were helpful but were initially unable to find if I had insurance. It turned out that I had none with them and after calling Priceline.com none with them either.

My daughter, Patsy **, made a reservation with Avis for me to pick up a vehicle in July of 2014. She gave me a number to call to be picked up by Avis. When I called the number, I was informed that I was outside of the 5 mile radius. I caught the bus to Mountain and Holt in the City of Upland. I was picked up by an Avis employee by the name of Peter. When I arrived at the Avis office, I was informed that there was no record of a reservation. Peter made me a new reservation. I informed him that I had AARP. I later called to extend the rental. When I took the rental back, I saw that I was overcharged. My daughter called to have it lowered to the original reservation rate. I paid the $538 off of my credit card. Avis went back on the discount and charged my credit card.

Charged me for half a tank of gas when I returned the tank on full. There was no attendant to check the car in so it is basically my word against theirs.

I rented a car from Avis collecting at Cologne railway station on 7 September 2014 and returning 9 September at Cologne Airport. When I arrived to collect the car the rental desk was exceptionally busy. One Avis agent was dealing with queue of some 6 somewhat impatient customers. Clearly she was under some pressure. I was therefore pleased when she simply took a copy of my license, asked me to sign for the car and gave me the keys. It was only the next day that I looked and saw that Avis had added the 'Fuel Up Front' option. I did not want this particularly as I knew that I would not be driving very far. With this in mind I did not know whether to fill the car on return or not. I decided to take it to the return station at the airport and ask there. This did not prove possible as when I returned to ask I could not get the car out of the Avis car park without going to the terminal and asking for approval - a fair walk there and back when you have a flight to catch.

We have rented from Avis for many years, BUT NEVER AGAIN. We picked up a car from Faro airport and were told that if there was nobody there when we returned it to put the keys in the 'box'. On return the office was closed and we found another couple searching for the non-existent box! Suddenly an Avis employee appeared and told us to put the keys through an open window. He did not inspect either car! We definitely returned the car in the condition we received it in and have no need to lie about this as we always have our own excess insurance.

I rent a car from AVIS Lebanon - Beirut: The rental process took me 45 minutes exactly to be completed. The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken. After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire. They refused to give me back the deposit until checking the tire at a gas station, and they said they will contact me. 3 days passed and no one contacted me, no bill was sent to me. So I called the company and they told me they want to charge 88 USD for the tire. 88 Dollars is the cost of a full new brand tire in Lebanon, that is if the tire was totally damaged, it should be changed. Which is not the case at all. Bad Company, Bad service. I ask for a full refund.

I am 47 years old and this is the worst case of bad customer service I have ever experienced. I needed to change the date I picked up my rental car. I was flying from Boston to Munich Germany and I didn't factor in the time difference. I had to change the date by ONE day. I called Avis and the Avis Customer Service Representative misrepresented the situation in several ways:

I rented a car from Avis in Orlando airport July 27th 2014- August 2nd. I returned it after refueling the night before in Orlando. Returned the car around 4:30 am after driving something like 15 miles after refueling. Gauge was on full of course. Few days later I got charged for over 7 gallons (which is equivalent of over 200 miles driving) the amount of $76.64. Their customer support requires the fuel receipt that I did not keep. They said they had an audit on the car and actually refueled it with that amount of gas. This is impossible. Now comes the interesting part: in this site I found another complaint of the same nature from July 2014 from Florida (Lynn of Frederick, MD on Aug. 1, 2014). I would be curious to know if you can check whether the other complaint refers to Orlando airport as well. Thank you.

I was advised by my corporate card two months after a rental from Avis that I had a $203 traffic fine. I was never summoned by any city, or notified by Avis. Since this is a corporate account, I'm forced to pay the fee, even though Avis acknowledged that they didn't contact me.

I wish to relay my terrible experience with Avis to the public so others will hopefully not have to endure terrible customer service while they are in the midst of an already bad situation i.e. out of state, broken down car on the interstate in 88 degree weather. After being towed to the airport in Cedar Rapids, Iowa an hour and a half after the breakdown, all the while my friend's daughter had been trying to reserve an automobile over the phone with Avis, we were then "greeted" by a woman at the counter who was in the middle of texting. After she completed her text, she then tried to up-sell us an SUV stating there was no smaller vehicle available, a difference of $120 even though my friend's daughter could see that there were actually three smaller vehicles available.

After a horrible experience I am no longer a dedicated Avis customer and will be trying out other agencies. I recently rented a car out of Logan Airport in Boston. Instead of giving me an Avis car they accidentally gave me a Zipcar, which is a car sharing service and a separate company under the Avis Budget Group. This car refused to start in Salem, MA because we did not have a Zipcar membership card. If that were not bad enough Avis refused to upgrade us to a car that might be available in Salem or one of the 10 other Avis locations near Boston. Instead they made us wait nearly 5 hours for a car from Portland, Maine! This basically ruined the first day of our vacation and we did not make it to our hotel in Bar Harbor until 11:30PM that evening after skipping the scenic drive along the coast.

I had experienced numerous complications with their company, ending in detectives searching for me due to avis reporting my rental vehicle stolen when I returned it in mint condition and paid all my expenses. I have never in my life dealt with such an awful company and will never recommend them to anyone. I am a completely dissatisfied customer. My company used their services a lot, which will NO longer happen.

On a very hot July day, my Jeep broke down in the middle of major road. While waiting with the sheriff for a wrecker, I called another NATIONALLY renowned chain and was told they would have rental ready for me at 5:45, but I would have to find a way there (they're the company that "Picks You Up") then the reservationist sent the confirmation number to my phone. The sheriff was nice enough to drop me off at the rental agency. When I went in, they did not have the promised confirmed car waiting for me and in addition they would not accommodate me at equal cost with a substitute vehicle. I was stranded in 101 temperature, dressed all in black with a severe thunderstorm imminent. I called my husband crying. It was 5:45 and most agencies in this area close at 6 pm. He said he would find something. He then called me back and said the rep at Avis, Mike, would not only accommodate me, he would come to where I was stranded, have me sign the paperwork and deliver me the rental. It went off without a hitch! AVIS is the best! Not only did they have a car available but their employee literally went the extra mile and was exceedingly kind to an overwrought heat-exhausted customer. Wow! Thank you Avis.

I had reserved one car with Budget-Avis rental in Florence for 15th August. I passed from the local office at Via Borgo Ognissanti the previous day (14/8) just to validate and confirm: 1) All necessary documents shown to them were acceptable and no any problem of the last minute would occur. 2) As the booking date was a holiday (15 Aug), if the office is remaining open.

How was Avis a bad deal? Let me count the ways. Rented a car in San Francisco, and was told they provide pick-up service; after spending a day trying to call, we finally called a main office who put us through, only to be told the office was short-staffed and couldn't pick us up. After schlepping suitcases uphill (this was San Francisco!), we were greeted with a l-o-n-g line. After a 50-minute wait (and this was with a reservation), we were glad to leave, but soon discovered the car contained neither a manual, nor an insurance card. We used the pre-paid toll unit once during the trip, and were billed not only for the toll, but $2.25 for every single day of the rental (the rental agreement mentions fees - who would think that means the fees were charged each and every day!)

I rented an Avis rent a car from Albuquerque airport with drop off in El Paso at the avis kiosk at Pep boys on mesa. To drop the car off at the airport would have cost in excess of 300.00. The original contract was for 61.43. I called the corp office and asked to drop off at the avis office on Zaragoza rd closer to my location. I was told no problem and the fee would be a total of 58.13. When I dropped off the car I was charged 223. 30. The Avis Rep, David, said he could do nothing b/c the reservation was made in NM. After calling 14 different places within avis, I was told no problem. This will be corrected within 48 hours. 1 week later it was declined b/c I dropped off the car at 24 hr not at 26 hrs. Of course, everyone told me to get the price 61.60 or 58.13, I would have to return the car within 24 hours. After 3 more phone calls, it is impossible to get AVIS to honor their contract. There is literally no appeal process. BEWARE! Avis is the worst for being honest, keeping their word, or honoring their agreements.

Avis Rental London Victoria Coach Station. Best car rental service ever!!!! We booked a Mercedes online in US. When we arrived in UK, we realized we were going to be a few hours later than the time we booked to collect. I called them (the number was easily found on the booking form) and they were very pleasant and advised me that I had a couple of hours window after the booking time. We didn't expect to get the Merc. when we arrived as previous experiences in other countries and towns in UK meant that we got whatever was left, even if we did turn up on time. There was our Merc, just as booked. It was just a few weeks old. Fabulous, quick, helpful friendly service from our young French representative. Brought car back with no problems, easy check-in. I just wish Avis in the US could be as good. Recommend this particular office if you get an option.

I rented a car overnight through Expedia.com. They gave me a great deal for $24 a night plus I purchased additional insurance for $18. When I went to pick up the car, the lady made me sign the contract and told me about the additional coverage. I told her I already purchased insurance through Expedia.com and didn't want it. She told me to sign the paper anyways because I would not be charged - I just had to sign the contract in order to get the car. Well, she completely lied to me and I was charged. What was supposed to be $47 total, turned into $93 plus an extra $10 I put in for gas. Ridiculous! I called their customer support and they said there was nothing they can do. I have never had a problem renting a car before. This is absolutely horrible. I will never do business with this company again!!!

We just called customer service and complain but we are also want to express our experience every place we think there will be someone there to listen. We just had a really bad experience this morning when we went to pick up our car at the Naples, Florida Airport location. The customer service we got was just unacceptable. The tone of voice the Avis representative used make us feel so embarrassed that forced us to take the decision of not using Avis rent a car again because is not the first time this happens. Avis just lost one frequent renter.

Rented a car in England. Rented another in France. Both from Avis. In England, at the Avis near the Euston Street Station, they were clueless, but nice. Could not help us get to Hampton Court, could not help us avoid the congestion zone; upon return, could not help us find a gas station to refill. It was tolerable, as the Garmin worked and they were nice, but clueless. One said that he "never drove in London". In France, we rented a car at the Place de la Nation rental site. They were rude. They gave us a Tom-Tom that did not work, would not accept a charge. They could not help us find our way out of the City, and had no maps. They shrugged their shoulders at our pricing questions - it appeared to us that we were being charged more than we had booked from the States.

I rented a car from the Avis agency at Chicago Midway airport. I drove the car down to the Bloomington-Normal area of Illinois (2 hour drive) for a conference I was attending. The car sat parked for a week -- I did not drive it at all. When I got in the car to drive it back to the airport, the battery was dead. I called the Roadside Assistance number on my key, a man came out and jump started the car. I was able to drive back to the airport without further trouble. I just got a letter yesterday from Avis saying they charged my credit card for $53.00 for the jump start. There is no way a 2014 car should have a dead battery in it unless the battery was defective from the start. I am disputing the charge with my credit card company and I WILL NEVER RENT FROM AVIS AGAIN.

I rented a car online from an Avis Munich city location. The car provided, after some negotiation, was a Volvo V60. I had asked for a Ford Focus, which as it turned out, would have been a better option. We drove to Dubrovnik in Croatia without any problems, but on the third day, the car would not even unlock. With some assistance from a local person, the car was opened, but the battery was totally flat, and the vehicle would not even jump-start. This was not due to leaving the lights on, as there is an electronic interlock which prevents this happening.

I am an Avis Preferred customer and a business traveler who rents from Avis a lot. Starting 3-4 months ago, this company's performance has really gotten bad at the Boston Logan location. For three visits in a row, my car has not been ready upon arrival - something you expect as a preferred customer and something that would rarely happen at any Avis location before. To make it worse, their corporate customer service department came across as pretty clueless too when I called them. I was left with no expectation that this location will improve anytime soon. So it's time for me to try their big yellow competitor.

We rented a mid-size car at the Dublin Airport in Ireland in July 2014 from Auto Europe-Avis. When we picked up the car at the Avis counter, we were told that our personal auto insurance did not cover the vehicle in Ireland and we needed insurance. We took maximum coverage at 40 euros per day. We agreed to that. We were offered a GPS without being told a price and took that. We added 2 additional drivers, and were told to bring the car back on empty because it would cost us more to refill it than it cost Avis. We rented the car for 14 days and returned it empty. I expected to have an add-on price of approx $600 plus the GPS. Instead, my bill was $1298.28. We had the insurance payment ($817), the extra drivers ($82.70), the GPS ($229) and it didn't work in the countryside, refuel ($127.88) and Airport surcharge ($41.70). I have never had this happen. I don't know if it's this car rental company or Ireland or European car rental in general. Very angry.

Both my wife and I have pretty much used Avis and are on the frequent user program. We recently had a visit to Ireland and flew in to Shannon Airport. I had booked my car, paid for insurance and additional insurance and a GPS and paid in advance. So all set. When we arrived, they did not know who we were, the car was not ready and he attempted (Avis agent) to sell me insurance and a GPS. I had to show him my contract to indicate this had all been paid for in advance. So here you are Mr ** sign here and you are good to go. I was given a Go Cart, a small car with no AC and not the one I hired. Within the hour I had to turn around and return the car because of faulty breaks, the car was NOT road worthy. As an incidental the GPS did not work. I was also told I had paid for a tank of gas (Petrol)

I booked for a car online and paid online. I was there in Airport car rental to collect the car. For my surprise, the attendant said she can't accept my license because she can't read my license though it is in English. Also she said she can't accept Indian driving license. I have rented a car so many times in the last 6 months and I never came across any incident like this. Also the attendant was very rude and asked me to go back to last in the line after long wait. I waited in the queue for the second time and asked for cancellation confirmation. She said she can't give. I couldn't see any bloody reason for refraining from saying this in the first time. It will be better if you could write in your terms that you can't accept Indian driving license or dark peoples driving license.

We rented a vehicle from Avis in Florida in July 2014. Prior to returning the vehicle, we filled the tank. The cost was $55.00. After returning home and a few days had passed we noticed a $85.00 charge on our credit card bill. Upon contacting Avis we were told this was a refueling fee! What!!?? We returned the vehicle with a full tank of gas. We contacted Avis and sent them a copy of the credit card bill showing the charge for the gas purchased. Avis said they would need the actual receipt, which we did not have. They advise they would "as a courtesy" cut the refueling fee in half. So we filled the car up for $55.00 and was charged an additional $42.50 "as a courtesy". Will NEVER use Avis again!

I rented a car from Avis while mine was in the shop. My car was done earlier than anticipated, so I turned the car in early. I expected to pay the daily rate that was quoted and applicable taxes. I was charged $12 more a day than quoted. I was told explicitly the insurance was a one time charge for the duration of the rental. When I turned it in, I was told it was daily. The same attendant lied to me when I rented, then lied to me again when I reminded him of what he had said 3 days earlier. He refused to change the rate to the quoted rate and basically to me to ** off. This obviously is my last transaction with Avis/Budget. It is now my life's work to warn as many people as I can about this rip off company.

They quoted me a monthly rental rate, so I rented the car. Two months later, I look at my American Express card, they changed the rate on the billing and upped the price $850. When I call, they say, "oh we found out there was auto rental insurance involved so we can't give you a monthly rate and billed you personally for the difference." Can anyone say, fraud in the inducement? Please share with ALL your friends. I love a legal battle with the corrupt corporations. Please share with ALL your friends so they don't go through the same crap. Crazy!

They stepped up and totally resolved the issue. Very happy! Thank you for coming through on the customer service.

First of all when I picked up the car it had a Wendy's bag, a Wendy's cup that was half full, a gallon of water, and an empty shoe box. The car had not been vacuumed out or any outside details. Before returning the car I filled it passed F. When I checked my account a few days later 88 more dollars than I expected to pay was taken out of my account. They said the car was half empty. SOMEBODY DONE STOLE MY MONEY! Now I gotta track down a receipt from over a week ago in order to GET MY MONEY!

Beware of Avis at O’Hare (ORD). We rented a car from them in June 2014 having pre-booked and paid for exactly what we wanted. During hand over, they added an “upgrade” at $12 per day without asking me, and apparently a Ford Fusion – which we had last year as an intermediate car – is now a full size car. I wanted an intermediate car and did not ask for an upgrade but have been charged for one. They also added loads of other “counter products” such as insurance without explaining to us that that was what they where doing. Beware, as this cost us an extra $120 as well. Together this and the “upgrade” was almost 100% extra on top of the car rental.

On July 23rd 2014 approx 12:45pm, I called Avis 1800 number and asked why is it that my Credit Score has to be check every time I rent a vehicle. The Avis Rep told me "if your're not using a credit card, a credit check must be done in order to rent from us." I asked why, she replied "it's company policy". I demanded to speak with a supervisor because I had just recently rented a car from Avis in NY, and my credit score was checked there and was approved, why do I have to run my credit again??? The supervisor's name was **. He instantly had an attitude and was nonchalant. I very concerned about my credit score taking a hit for another inquiry to rent a car; Mr. ** LIED and by telling me my credit score will be fine and Avis only does "soft credit check". When you don't use a credit card to rent a vehicle you're automatically considered a "HIGH RISK" customer, because you don't have a credit card. Avis and many other car rental companies will run your credit score to ensure the risk isn't too HIGH to let you rent their $20000-30000 vehicle. AVIS, you just lost a customer.

While in Germany, there was a major storm causing all trains and buses from Cologne to Dusseldorf to cease running due to power outages, trees blocking roadways, etc. leaving hundreds of people with no transportation. Like many others left stranded, we were in a desperate situation and the only way for us to get to our flight in Dusseldorf (approx 30 km away) was to rent from Avis as Hertz, Sixt, and Eurocar were all sold out. Avis took full advantage of this situation by charging 339 euros for a one day rental (approx $458) and 64 euros ($85) for fuel even though it was returned full (we found this charge on our credit card later). We tried to resolve this obvious price gouge with Avis and was given to the International Specialist CSR in Oklahoma who continues to claim that 339 euros is an average daily rental at Avis, sometimes even a few euros more!

My husband called and was quoted $135 over the phone for a 5-day rental in a Washington DC suburb. We were using the car while my husband's van was inoperable. When he went to pick up the car, they didn't have one. We had to return an hour later. The rental charge when we picked up the car was for $270 because they had put full insurance on it. I demanded they remove the insurance which took the price back to $168. My husband (a mechanic in a previous life) was doing the repairs to his own van himself and didn't care for the tiny passenger car so it spurred him to repair his van sooner rather than later. We returned the car to Avis only 2 days after renting it and were changed the full week rental fee minus about $20. We'd only had the car for 2 days for about $150. Also, we told them we had AAA and they indicated that would get us a discount. It turns out they don't work with AAA at all. We will NEVER rent from them again.

I was quoted £145 for a two day hire from Lille train station France. I arrived 1 hour earlier than planned and asked to sign a charge covering 3 days. This would then be amended when I returned the vehicle within the two day hire period which I duly did. I have subsequently been billed for excess insurance that was refused and an upgraded vehicle again which I declined..... 3 weeks after I still haven't received an actual invoice!!!!! This is not trying harder, it's just ripping people off! IT IS ALSO IMPOSSIBLE TO GET THROUGH TO CUSTOMER SERVICES.

Horrible experience. Prior to returning our car after our German vacation, we re-fueled it right outside the airport. A few weeks after we returned home, we received a re-fueling bill almost 80 Euro plus tax!!!! Apparently we should have presented the gas station receipt at the time of drop off or they charge you for a full tank of gas. Since their staff was too incompetent to ask us for the receipt, we had no idea of this "policy" (which they have not been able to document in a contract).

Avis at the Corning/Elmira Airport in Upstate NY - I noticed on my billing statement for American Express the charges for my vehicle rental were much more than expected. I called Avis to request the receipt and found a charge of $140 for gas despite my return of the vehicle with a full tank. I purchased gas the evening before return, right before retiring at the hotel for a few hours before having to catch a flight very early the next morning. The Avis office was closed and we expected they would be trustworthy. I filled out the return agreement and drop that with the keys in the drop box without Avis checking me in face-to-face. The gas station has been contacted for receipt, and we drove no more than 3 miles between the gas station, hotel, and airport (where drop-off of the vehicle was located). 3 miles doesn't put much of a dent in a full tank of gas.

I reserved a car using my cousin's AWD # and got a really good rate. Went to pick up the car and they wanted to see ID for the corporation that the number belonged to. Okay, I'll give them that. I didn't have it so they removed the AWD number. BUT then she proceeded to adjust the rate and told me she gave me the best rate and even added a coupon.... How nice?.... But my cost went up from $273.98 to $478.98. That's the best they could do?!!!! I questioned that huge difference and that was the best rate available to the public. Is that a ripoff?!!! I could see maybe $75 to $100 more but $205 more!! Apparently, Avis must be in financial crisis because with the argument I got they must really need those funds more than me. Stay away from this company. There's lots of competition and better companies to rent from.

I rented a car for a week through Priceline. The car was through Avis in ATL. Rental was uneventful. My Amex was billed for 5 additional days. I disputed the bill with Amex, Priceline and Avis. Avis finally admitted I turned the car in on time and fully fueled. They are STILL overbilling me and the Avis "customer service" agent identified as Terence told me that he did not care what my agreement with Priceline was, he was not refunding my money! I would advise everyone to avoid Avis totally. They are thieves.

AVIS UK has a scam to charge you inflated conversion rates - beware. I rented a car in London on June 30th. I was TOLD I will charged 266GBP for the total rental. Instead I was charged $474 on my card which is about $15 MORE than the exchange rate at the time. Customer service told me that there is fine print that says that I agreed to be charged in USD. This may be true but this is not what the agents at both the pick-up and drop off TOLD me and showed me on the contract (they actually circled the Amount in GBP that I will be charged). Since my card is a European card, I have no conversion fees from GBP. Since Avis UK charged me in USD instead of GBP, I ended up paying almost $25 more. $15 for the inflated conversion rate and $10 for my CC for converting from USD back to Euro.

The car registered full but when I drove it about 8 miles, it didn't. I called customer service and they said put gas in it and they will repay me. I took a picture of the mileage and gas before I put gas and after. They said I drove 70 miles before I got gas and I didn't. The car was dirty and they didn't do a walk around the car. So make sure the mileage and walk around is done and the right time you left.

On Monday July 7th I rented a car from Avis at the Sears in Chula Vista, Cal. The woman at the counter asked how long I would need it for. I told her I did not know, as my truck was in the shop. She said it was not a problem. I could return the car when I was done with it. I returned the car on Thursday July 10th. Upon checking out I was charged for seven days. I tried to explain I only had the car for four days. The gentleman behind the counter said this was the bill and there was nothing he could do about it. This was my first experience with Avis and will be my only.

I booked car rental to redeem my Aeroplan miles. Options narrowed down to AVIS. I rented for a week. KM limited to 1400 for a week. This consumed 37500 miles. When I asked this to the customer representative at 449 Gladstone avenue, Ottawa, the representative said, as a government servant, he can fix this issue, and I need not pay extra. On returning back, I was with 3000 KM, I was charged extra CAD 418.55, over and above the 37500 Aeroplan miles. Altogether it works to CAD 900. When I asked, the customer rep at AVIS told that this is what it works. Total cheating. Same fashion, I rented from discount for similar trip, it worked out to about CAD 450. It is because of AVIS policy or the rep at Gladstone ave, Ottawa?

Our girls were on vacation and had their purses stolen, rental car key included. They were told by Avis that they not only did not have a spare key to that car, but they would be charged for not just replacing the key, but to replace all the locks on the car. They had to have the car towed to the nearest Avis location and then got charged for returning it to the wrong location. On top of all that, they were told the charges had to be put on their credit card that was stolen that the girls had to cancel.

After reading some previous complains I was a bit hesitate to rent, but the price was right and if I would be careful I may be ok. I check the glove compartment and found a cigarette inside. I was concerned, and I reported it to a manager, when I returned the car back just in case I would be blame for the cigarette inside. There is a 250 dollars fine for smoking in the car, I do not know how they can prove it, but finding one inside could be a proof of it.

Reserved a passenger months in advance for my daughter's wedding. When we went to pick it up it was disgusting! Chicken nuggets and OTC drug wrappers on the floor. Chocolate and gum on the seats. They made us wait over an hour for it to be cleaned and when it came back it was slightly vacuumed to say the least! The spider web was still on the the rear view mirror. There were no other vans available so I had no choice but to take it! I wrote a letter to corporate and they offered me $25.00 toward my next Avis rental! Are you kidding me? Terrible customer service and poor customer relations. Save yourself the time and aggravation and rent elsewhere.

I would like to address the entire Car Rental Contract and procedure pertaining to my Rental Agreement at Las Palmas Apt. Aeropuerto De Gran Canaria in May of 2014.

AVIS is a horrible company. EVERY experience that we have had with them has been absolutely horrible from every level. The first experience was when we made a personal decision to rent a car from them and it broke down on my husband on the highway at night while we were out of town. The customer service received made the situation even worse. The second experience was recently when my husband had to rent a vehicle from them per the government's choice. The rep charged his card in error instead of the government card which she was strictly advised not to do. This caused overage fees from the bank since my husband thought he had the money in the bank. The supervisor avoided my husband for a week and we were told that the money would be placed on the new card and that the fees would be taken care of. This was a lie because corporate says that they are not refunding anything. I will tell everyone to stay away from this company and hope that they go out of business.

I had been overcharged. Due to this a prepaid amount was debited from my account. Meaning I was over my overdraft limit!!! Bank had advised me to return bank card or else account to be closed! Left many messages to Avis Westfield and no answer yet being frustrated. I have outstanding penalty charge which Avis usually pays behalf of customer yet a particular penalty charge was not paid hence Avis charged admin fee of £30 which doesn't make sense to why??? What ever the company policy is that's what they will say. Fine has escalated to over £200 which like a fool well Avis is mugging customers. This will be again debited from my account!!! Am really distressed about this. Can't get any help or issue resolved!! Avis is rip off company and I advise everyone not to hire with this company. Avis Shepherds Bush, you guys are cruel.

Avis rep at St. Pete Clearwater airport asked if I would like the gas option? I said you will fill it up for me for that price? I said that's awesome, I don't have to stop and fill it up? That's great!!! Well.... used maybe half a tank? Get my bill and they charged me for about 25 gallons of gas at the price that was listed. Called them to ask how they arrived at this price?? That's the full tank charge!! Never explained once! They could not do anything for me! I will never use this company again!! They are thieves!!

I prepaid and rented a minivan for $866 for a week to be picked up at the Avis Fisherman's Wharf in San Francisco. My family and I were driving up the 101 to Portland to enjoy the beautiful scenery. When I arrived to pick it up I was told by a very nice lady that they did not have the van. So she searched at other Avis locations in the area with no luck. However, she said since they didn't have the van they would upgrade me to a Suburban but I would have to pick it up at the San Francisco Airport. Even offered a car to drive out there, I told her no problem my friend would take me. Gave me the manager’s name so I picked up the Suburban without a hitch.

I do not under any circumstances recommend using Avis Rental in Trussville. My parents did for a one day rental for a wedding they were attending. Since Avis was not open for return on Sunday they had to rent for two days. Then, when asked when they would be returning it, they said Monday. A time was not specified. They got it back one hour later than it was checked out and were charged $30.75 for that 48 minutes late when the daily rate was only $40.99. So, for the luxury of using Avis, they paid an extra $72.00. Never again.

We reserved a car rental in Canada from Avis at the Gare du Nord in Paris, France. We arrived at the desk with one person being served in front of us. Nonetheless, it took 1 hour to obtain service and another 30 minutes to process our reservation. We were late and frustrated by that point. The reservations clerk did not speak English very well, but I have passable French so I understood the insurance options and selected a package for 16 Euros/day. When she printed the contract, it said 28 Euros/day. I pointed out that was incorrect, and she said that it was just a deposit and it will be sorted when I return the car. As we were so late and frustrated at this point, I marked up the English copy and accepted what she said.

I rented a car through Avis from 5/23/2014 to 5/26/2014 to travel from Salt Lake to Yellowstone for the weekend. It was a prepaid rental and of course they didn't have my car when I went to pick it up. I was told I would have to upgrade which immediately doubled the cost. This is the third time this has happened with Avis. The key tag and rental agreement said I was getting a white Toyota Venza, which was difficult to locate since it was actually black and in a different stall than what I was told. The car wasn't clean....streaky windows and dog hair on the seats and headliner, but at that point, I had been there over an hour and just wanted to get on the way to Yellowstone.

They charged a lot more to have GPS except it didn't work. It wouldn't allow us to enter the address. It had mind of its own. The directions were never clear and if it was clear, it would literally tell you at the last minute. It won't give you a street name where you should turn, making it extremely ambiguous. If you are travelling in Europe, buy a GPS here (make sure you can return it) or buy one when you get there. As an aside, in Italy, the toll is so expensive; think twice about driving in Italy. No one is friendly. We were wondering, "are they grateful at all that they have a job due to tourism???" Automatic is a lot more expensive to rent.

Beware of Avis at Miami International Airport (MIA). We rented a car from them in April 2014 and during hand over, they added every conceivable insurance possible without explaining to us that that was what they where doing. Beware, as this cost us an extra $150, about 50% extra on top of the car rental. We had originally booked the car through the Avios website, as that way we would get Avios points. When we booked, we added Collision Damage Waver to provide full cover for all the car based issues. When we got to the counter, the lady confirmed that we had cover for everything and asked us to confirm that we accepted all the terms. The trick came in, that you are also ticking boxes to take Personal Accident Insurance (at $7/day), Personal Effects Protection ($2.95/day), Emergency Sickness Protection ($5/day) and Roadside Safety Net ($6.49).

Although I've order a car in advance online, upon arrival to Munich airport I was told that I have to wait for the type of my car or pay almost 3x more to get a car without waiting (with automatic transmission thought). There were only 2 types of cars with automatic transmission. For the small scratch on an alloy (wheel) that I'm sure I have not done I was charged 400 euros that was higher than cost of rental and almost the price of the alloy. Although I was promised a proper investigation my credit card was charged in a couple of hours after I returned the car.

This is my first time ever hearing about this company until it was a charge on my card from their company. How could they charge my card without me never using this company? They charge my card 30 dollars.

After dropping off our hire car at Milan Airport with a full tank (filled a few km outside the airport), we were charged €72 (inc. tax) to our debit card by AVIS Nice (where we'd collected the car) for allegedly not filling the tank fully. The representative I spoke to on the phone alleged the car was only 7/8 full (which we dispute) but (even if true) the cost would amount to around €12 in fuel. They offered to refund half the cost charged and even though I refused this, they went ahead and refunded £10.53 to my account (about 20% of the amount charged). I've raised a dispute with my bank and hope they can help me recover this extortionate charge. Something needs to be done to stop car rental companies ripping off customers through unfair fuel charging policies.

I used AVIS at Norfolk VA Airport and return the car at airport on 15th May. Left my expensive headphones in car trunk. I immediately called them but because of AVIS pathetic customer care, which actually don't care at all, I could not get it back. I feel your property is not safe at all with AVIS. Very upset with them.

Let me first preface that the customer service at Palomar Airport was pretty good. That is the only reason that the review could have gotten more stars. This review is much more for AVIS corporation as a whole. Whatever you do, don't be bamboozled. If you can find another company to rent from, I would highly recommend you doing that. I have talked to customer service 3 times and nobody can help me. Let me tell you what happened...

I rented a car from Avis for a weekly rate of $400, a reasonable cost. On the road, I found that I would need the car for an additional day. Rather than just show up a day late, I called to extend my reservation. The additional cost was $120 for one day, plus a $10 charge for extending the reservation. This is far in excess of their daily charges. It is obviously charged because I no longer have a choice. Avis is a predatory company. They are number 2, so they seem to be trying harder to gouge the customer. I am through renting from them.

I call everywhere trying to rent a car that was not going to cost me 400-500.00. I got a copy of AARP great deals and great destinations. On page 16 there it was - Avis 2%-25% discount - insurance coverage covered. Yay!!! Lady on phone had no clue what I was talking about. Finally after being on hold (for an eternity) she came back and yes insurance is covered - a car with insurance for 5 days $198.00. She says how are you going to pay for this. I say debit card. She says there will be a $100.00 deposit. I say “Great, hold that car.” I make arrangements for someone to take me 30 miles to pick up this car.

It all started with a one-way mini-van rental to go from the Boston area to Virginia. I picked up the car the evening before, loaded it up early the next day, bundled the family in, and hit the road. Several hours later, we arrived in Virginia, having navigated through and around a horrendous crash on the Interstate that shut down all lanes of traffic. The rental was due to be returned at Dulles airport by 6:00 PM. I got there at 10:30 PM. Yes, I was late, and knew it. I stood in line, patiently waited for my turn, and handed in the rental agreement. The woman casually prints up the bill, hands it to me, asks me to check everything, and heads out the door.

I rented a car from Avis for a week, with the agent telling me it would cost a total of 189.00 it sounded like a good deal. I returned the car and received a credit card bill of 789.00. I called to see what the charges were and was told 33.00 for gas because it was a pinch under full. Then I was told 250.00 was for detailing the vehicle because it was Smoky. I have C.O.P.D. and no one was in the car smoking. I am on oxygen. When I called the Avis located at the Airport I was told (after I raised hell) the gas was fine and the car was never detailed and went right back out with in minutes of arriving there.

I will preface this review by saying, I should have been more careful about what I was signing for. I rented a car from the San Diego airport Avis location. I booked the car and prepaid for it on Priceline.com. When I went to pick up the car, I was offered all of the optional insurance packages for the rental, which I declined. The girl at the desk then handed me a paper and told me to sign in two or three different places. Again, I should have looked more closely at what I was signing but let's be honest, who actually reads the 5000-word document they are handed at the rental counter?

We rented my wife a car on Avis.com using the prepaid rate. She had many, many problems. When she arrived at the airport, the car category that she requested and the only car they had was van. She said she did not want a van. They offered her a lower level car and she said okay. They even agreed to give her $30 off for the difference. When she went to turn in the car, they told her that she owed an additional $400. She should have owed nothing as she prepaid the amount in full. She was in hurry. We called Avis the next day, and they agreed to charge the original amount, but would not give her $30 for giving her a downgraded car. In addition, the clerk was quite rude. Overall, I would rate AVIS very POOR. Please avoid these problems and do not rent from this company!!!! We will not rent from AVIS again.

I rented a 2013 Ford Explorer from EWR for business meetings in the Northeast. My SUV had SUMMER TIRES in a snowstorm causing me to cancel several meetings in Boston and Connecticut! I checked the tires and they are summer tires. The truck is registered in Texas! I asked a Mass. State Police Office I met and he said the car was not drivable! I took pictures and documentation and contacted Avis Customer Service and was "dismissed" as these were to the minimal legal standard. I explained with 1 inch of snow I cannot drive on them. They slide etc... I again was "dismissed". I sent the picture and a new letter to Avis Corp... Did not hear a word until I engaged them on April 22 to be dismissed again "See below". The only misunderstanding is they DO NOT GET IT! Their customer's safety and a $50.00 refund or so would go a long way. $617.00 for the week and I could not use it for 3 days! Great service!

Recently, I rented a car from AVIS. They provided a totally different vehicle from what I reserved online. They charged high late fee for 1 hr and 32 min late. The billing statement does not explain well about their charges. I am highly frustrated with the service. I do not recommend AVIS to anyone.

I travel a lot on business and rent cars an average of 4-5 times a month. My job often requires change in my itinerary, and sometimes the need to extend the rental agreement. When you do this, Avis voids the original agreement and gives you new pricing that is crazy high. This happened to me twice this month. The second time, I challenged the policy and was told that if I returned the car and did a new contract, I'd save. Do you believe. I called customer service - same story. Got so frustrated. I'll never use Avis again if I have a viable option. Returned the car as per original contract and walked to the Hertz counter, rented a car for another several days and saved about $200 for my company. When I sent an email complaining about this to Avis, the response was a standard template touting the company's customer service commitment. You have to be kidding me.

March 9 - I use Priceline.com to secure a Mid-size SUV for the price of $37 per day, for one week, for my son to use on his vacation to Colorado. I pay Priceline.com $366.48. March 22, my son arrives after a long flight. He is 25 years old, and this is his first car rental, as most companies will not allow a younger driver. He's tired, and anxious. Avis tells him they require an imprint of his debit card, and that he must initial the contract. They rush him through the process while he anticipates the 3 hour drive he needs to make as dusk approaches.

I reserved 3 cars at the Phoenix Airport and prepaid the bill. I advised the agent on the phone that I would not be driving all three cars (pretty obvious) and I also told them I would present the drivers (with their credit cards and licenses) at the counter when we arrived. We checked in, got our cars, drove them, and returned. There was nobody at the return center to check in our cars. A day later, I got a bill for each of the three cars and, for two of them, I was charged an extra driver fee. I wrote their complaint office explaining my situation but they claimed that they were correct and since the driver was not me that an extra charge was warranted. Avis could not comprehend that I could not possibly drive three cars and rejected my request for reimbursement down to the quoted, and prepaid, amount.

Made a reservation with Avis for $700 2 months ago. Yesterday after signing up for a Wizard Number, we call to link this reservation to the MyAvis account. “No problem,” says the agent “and I'll send you a confirmation email.” Email shows our reservation is now $1400. We made no changes to the car, dates, times, GPS... nothing was changed. Only adding the Wizard #. I call back and the same guy transfers me to some rude customer service agent who says, “Well that's the way it works if you modify your reservation. You get today's rate”. Shouldn't your 'expert reservation agent' have told me this before adding the wizard #? She says, “Well you should have known that was a modification.” She says she will start a case number for me but I'll have to pay the $1400 and then they will refund me $700. Are you ** kidding? I'll pay Hertz 3 grand before I give Avis 1 dollar. Avis is really a shady sneaky company.

We've rent a car in Vienna airport, Austria. Everything was ok, we returned it full tank in time via dropbox. However my card was charged with additional 270 Euro without any explanation. The receipt was unreadable - some strange manipulations with numbers resulting in 270 extra charges. I've sent them an email and got an answer: “Upon return of the car you rented our service personnel established a new damage on the rental vehicle. In accordance with the terms and conditions of the rental agreement you were therefore charged with the deductible of 189,24 EUR (+TAX). And the damage was: crumpled license plate and 2 scratches on the rim.” For 270 euros! The most funny thing is that we've seen this when we've taken the car, but simply ignored it. Occasionally I've found photos, approving that this "damage" existed when we rented a car, but Avis said - it is nothing since we've signed an agreement. Ce la vie. I extremely advise you to avoid their services.

If you are a frequent traveler, DON'T waste your time with Avis. I've been renting from Avis for 7 years. I travel every week for my job, so I would think I'm a valued customer. I've never attempted to use points in the past and just tried to for a week's vacation. All I have is a free weekend, this is horrible. Travel is a sacrifice, but one of the perks are free points. I'm staying for free at a very nice Marriott. I have a couple free flights, but no option for rental cars. I can't even get much of a discount. To those frequently travels. Both Avis and Budget have HORRIBLE loyalty programs. I'm done. I am shopping my loyalty. I know Enterprise has a much better program. Does anyone know of other programs?

I made my reservation at Avis.com weeks in advance for full size car. When I went to pick up my car, they gave me three car choices. I picked one out of that. I thought I already have my reservation with them and they knew what type of vehicle I want. I never thought that they were going to sneak upgrade without letting me know. Before they give you a car key, you have to put your initials in few places. I couldn't read anything in the signature panel before I put my signature. I told the rep about that and she said, "I will tell you what those initials are for." So she told me first one is for if I want their insurance or not, second one for blah, blah and at the end she asked me to sign and told me that one is for declining all the extra services they offered. So I signed, got the key and drove off.

Beware renting cars from AVIS in Cabo. When we arranged the rental at our hotel (Pueblo Bonito Rosa) they only had a Fiat 500 - not something we wanted, but there was no other choice either. We were concerned when the rental agent used the side of his pencil to take an old style imprint of our credit card - turns out later that we should have been more concerned. After snorkeling at a nearby beach the following day, the Fiat would not start, possibly because the electronic key might have got wet (avoid this type of key if you can). AVIS brought a replacement Fiat and insisted I leave right away, I suspect so that we could not see them simply pull a replacement key out of their pocket since they would likely have a second key in case one got lost.

I rented a car online on 2/27 prior to reserving I called the manager of the local Avis and asked about deposits when prepaying on a credit card. The manager Gaddy stated there was no deposit when you rented using a credit card. I stated, "So you don't require a holding deposit if I use a credit card," and again he said no. So I completed the rental online and did prepay using a MasterCard. I have been with Avis for years and my debit card (what I usually use is on the account) was on the profile but I choose not to use it for this rental. I choose the same size vehicle I usually do, an intermediate to run around town and rented from 2/28 2:00 to 3/3 2:00.

I will never use Avis Car Hire again. I rented my vehicle in Bergamo airport, Italy, on the 7th Sept 2012. I was going to watch the F1 Grand Prix in Monza. After returning to my vehicle which was parked about 1km from the circuit, I seen 1 guy driving off in my rental. I noticed his face, and knew he was from Avis car rental. I called Avis, they said, "No, your car was stolen by a thief." "Yes, from your company," I replied. He said file a stolen vehicle report with Italian police. I did then after 2 days of returning home to the UK, my credit card was overdrawn by 2,299 UK pounds. Called Avis, they said that's for excess hire. Had an argument over the phone with customer service guy, who also threatened me. Avis car rental are thieves and liars. I will take this to court and give evidence once I saved money for solicitor fees. This is a joke, and I have no money to pay this debt, so I declared myself bankrupt. Avis thieves.

I rented a car from Avis for an Xmas trip. On the way back, I got a flat. I stopped to change the tire and realized that it was impossible to get the lugnuts off. I did everything including STANDING (all 250lbs of me) on the cross bar, all to no avail. I finally gave up and walked to a phone. I called the number on the key ring and they sent a tow truck out. Even the tow truck guy couldn't get it off. He said that Avis had another car waiting for me at the Houston Airport and he could bring me there along with the car. So that's what we did.

You are the last review, so I will leave my feedback here. After reading the comments from everyone, it is easy to see that this organization needs some serious managerial restructuring. Don't blame the sales people. They have to do what they have to do to survive and pay bills. Right, wrong or indifferent. This corporate culture boasts customer service and adherence to ethical business practices as a facade by continuously monitoring sales "performance" according to their "wheel" (just to cover their own **), yet the compensation plan is structured to reflect the complete opposite. Nothing in the compensation plan is geared towards customer's positive experience. It's all lip service. Upgrades of $100-$350 per day on unsuspecting international guests during the holiday season are not uncommon. Embellished stories about coverage are the norm.

I reserved a small, economical (cheap) car at Edmonton International Airport. I was offered a GPS for an additional $15/day and accepted. I was then offered a nicer car with an integrated GPS for $20/day but I declined. "Brian" then gave me the nicer car at the $15/day extra I had agreed to. However, I couldn't find the GPS, and the next day confirmed that it was NOT installed in the car. Upon my early morning return the following day, the Avis office was closed. The corporate customer service is unwilling to refund the difference or to investigate with their Edmonton employee. I will NOT be using Avis again.

I rented a car for my wife from Avis via United.com to be picked up in Pittsburgh at the airport when she arrived. The clerk there said she needed to get their (Avis Insurance) on the car because the weather is bad with a lot of wrecks and she'd be responsible for the lost rental time if there was a wreck, and it could take a month or longer to get it back in the rental fleet. We normally don't get the rental insurance when we travel, our insurance covers everything we drive. She had flown up there for a medical emergency with her father. Stressed out and worried, she called me. She gave the phone to the clerk and he gave me the above explanation as to why we needed it with all the accidents taking place and how we'd have to pay the lost days of rental for a month or more if the car was in an accident. Long and short of it, I got the insurance to calm the wife down, and a 9 day rental ends up costing $700 because of scare tactics used at Avis. Not ever going to rent from Avis again; only did it because of a mileage promotion through United. Hertz, you've got a life long loyal customer now!

I was hired a car by insurance as they fixed my Porsche. I took my sons to school as per normal, but my son saved his PSP in the back of the passenger seat. I returned the car last Thursday PM and went to collect my car. My son, Joshua, asked me that evening when I got home where his PSP is - I did not take it out the car. I called 8 am the next morning and told Avis to please get it out of the car. They knew what car I had and never came back to me - so I call management. They say they will look into it. The lovely lady only came back to me Friday 5pm and said that it is not found and will come back to me this morning. Monday 3 Feb, I have left a message again.

We traveled to Spain in a big group and rented 3 units of 7-seater cars (Volkswagen Touran or similar) with Avis. Full payment has been made 3 weeks before the trip. They charged EUR 269.00 for each car. RESERVED CARS WERE NOT AVAILABLE - Upon arrival we were told that the cars were not available. We were offered the alternative options but they are smaller cars like MINI!? It clearly cannot accommodate such a big group with luggage. We have no choice, but have to rent the 4th car advised by Avis to continue the trip.

As a frequent customer of Avis, I am writing to complain about the abysmal service and the total inconvenience, expense and hour upon hour of time your company has cost myself and my wife. I hired a car from yourself and week by week extended the hire up to approximately a month. Your employees saw fit to completely clear my bank account in excess of a £1000 over and above the hire cost or any other expenses . The amounts taken in no way corresponded to the hire costs and were for sums like £568.25, £191, £120.97 and £77.66 dated on 25th Nov 13 when our account was then completely emptied leaving us with no way to attend work and at 5 am having to run round and wake up friends to borrow money for necessary fuel and expenses. We phoned our bank to see where all our money had gone. They informed us that Avis had taken it.

I rented a Dodge Dart from Avis on December 28, 2013 at the Columbus, Ohio International airport. After taking delivery of the car, I noticed a lot of road noise from the tires. The tire pressure warning lights said that each tire had over 52 psi. The recommended tire pressure for a 2013 Dodge Dart is between 34-35 psi. So I called Avis to see what they could do about this. The net effect is that they will do NOTHING. They offered to switch cars but they told me that I would be charged for that if it was done at my current location. I was then advised to drive 60 miles on these tires back to the airport to replace the car. Not only does that waste a lot of my time today but it is also unsafe to drive this car. Attached is a photo of the warning message from the car regarding the tire pressure. I urge you not to rent from Avis. They do not give customers safe cars and when they provide an unsafe car, they will not rectify the problem.

The only inhabitants of the vehicle during a 2-day business rental period was my husband and myself. No one in the back seat of the car and certainly no pets. We got a letter in the mail 10 days after the rental, stating we were being assessed a $150 cleaning charge because pet hair was found throughout the car. We live in PA and were in FL on a business trip with no pets or other family members.

I used to use Avis rental car, but my experience at Austin, TX airport completely changed my mind. Definitely, I will never use Avis again. I had reserved a compact car, and when I arrived to the Austin Airport (it was very cold), I asked them to extend my reservation for one more day. When I went to pick up the car, they showed me a full size (big car). After 15 minutes waiting, I got the car. When I return the car, the agent hadn't come out of the cube to check the car, until I went to them and asked him to come and check that. Also I forgot my friend's parking tag in the car, and immediately I called their office to take that tag and hold it for me to pick up. The agent told me he will hold the tag.

I recently rented a Ford Expedition from Minneapolis Airport (#1) Avis for an 8-day trip. Returning it undamaged and FULL of fuel on Nov. 2, 2013. On Nov. 13, our credit card was charged $250 for cleaning "Smoke Odor" from the vehicle. I called the customer service and told them emphatically that no one in the vehicle smoked in or outside of the vehicle (we do NOT smoke). The customer NO SERVICE agent put me on hold, and a while later came back on and said that the car was dirty, thus the charge. Apparently, if they find an animal hair or something in the car, or if you haven't detailed the car before you return it, they can and will charge your credit card some time later. They said that you must return the vehicle in ready to rent condition or they will charge you for a detailing. BE FOREWARNED!! Whatever the cost of the rental is, plan on them nicking your credit card an additional $250 some time later!

I used their Site to make my reservation and used the "Pay Now" offer when I reserved my car. The charge was for $291.74. I assumed there would be a few more charges when I actually picked up the car. When I got to the Charlotte Airport Agency, I was greeted by a nice young woman who said "We have a nice Chrysler xxx model" ready for you. I think it will suit you fine, okay?" She NEVER mentioned that this was an upgrade that would end up costing me an additional $15/day ($75). The types of questions I'm accustomed to, such as: do you want insurance (3 different types I believe)... and on and on.

I don't need to go into many details (I would be more than happy to explain everything in detail if Avis want to get in contact with me). After I wrote 27 emails and made 8 phone calls (and 1 answer from them) almost 4 months after I've being overcharged by 700 euro, today I've received an e-mail where without a real apology they were informing me that they will give me back 640 euro (60 euros less than what they should). DO NOT RENT AVIS. If you look in Google, you will find dozens of complaints of the same type. I do not believe in their good faith and especially in Italy have no customer service, or rather, they have it but do not respond to mail or telephone calls and have no respect for the customers who have been CHEATED No more AVIS BUDGET (there are just so many better options).

I rented a car in Washington, DC for 4 days at Reagan airport. When I returned, I didn't have time to refill the gas tank. I knew they would charge more per gallon, but I certainly did not expect it to be $9.29/gallon (the average price in DC for November 2013 is $3.38)! I called to complain but the rep was impersonal and showed no concern. I asked for them to send me the contract, but regardless of what the small print says, it is abusive to charge such an exaggerated price per gallon of gas... The $81.32 gas charge almost equaled what I paid for the whole rental of the car (I rented through Priceline)! If Avis is not concerned with customer satisfaction, why rent from them again? There are other car rental companies who will not overcharge you.

I PREPAID for an Avis rental car online. After I flew across the country, when I arrived at the rental counter, they had a boat show in town and refused to rent me the car that I had already prepaid for. I was stranded. Fortunately another company did rent me a car, at a pretty high rate. To make matter worse, I had to spend multiple hours on the phone and back at Avis to get them to refund my credit card. When they finally refunded my credit card, they charged me a $110 cancellation fee which I am still fighting. This is despite their admission they refused to rent me the car, I did not cancel. Worst experience I have ever had with a rental car company. Advise NO ONE prepay with Avis. You may not get the car or your money back

I arrived in Paris in September after flying all night from Canada without much sleep. I had previously reserved my Avis rental car with complete insurance coverage with pricing previously confirmed in writing as well as verbally. I showed the Avis agent my quote and he confirmed that everything was as quoted. I then signed a rental agreement without reading all of the small print. The agreement added about $300 Cdn to the insurance cost and authorized an euro/dollar exchange rate that was significantly higher than the current bank exchange rate. There was nothing illegal about what Avis did because I signed the document without reading it. I did not become aware of the changes until I returned to the airport. Avis was uninterested in my printed quote and unsympathetic to my protests. They kept referring to the rental agreement I had signed. Avis staff at the Charlies De Gaulle Airport are deceptive, unsympathetic and are not to be trusted.

I rented a car from AVIS in Norway. In the second day of our trip, we had a problem with the clutch. While driving, the clutch stuck in its lower position. It was very dangerous at that moment of turning the curve without lowering the gear but we managed to pull the car and release the clutch manually. Since we were in the middle of rural areas in the Fjords, we had to continue driving to Bergen. We managed to arrive to Bergen. We called AVIS and we didn't get an answer. Therefore, the next day, we decided to go to the AVIS office in the airport in Bergen to change the car. On the way to the airport, we had 2 incidents:

I'm really disappointed and sad from the service level of Avis to the extent that I believe they are doing it on purpose to spoil my holidays whenever I book with Avis. Below please find the problems I usually face with them and the ones that recently added to the list:

We are long term customers. We tried and failed to see how many points we've accrued. The system did not give the agent access to our information. We needed to a. Make a reservation b. Call another number that has information about our account c. Call back to have discounts applied to the reservation. The system is not customer friendly. It could flow a lot easier. On top of the subpar customer service, the agent was unable to share the second phone number via email that would have helped us resolve the order. My recommendation is that someone at the corporate level take a look of the flow of your dysfunctional system and make the necessary changes to honor customers who use your business frequently.

I reserved an Avis vehicle through Costco travel. Upon pick up of our vehicle at the Pensacola FL Sears location the car was filthy. The seats were stained horribly as they had just received this car in from a one way drop off. We had to put towels down on the seats to even sit on them without ruining our clothes. I emailed Avis on two separate occasions through their guest feedback form. I never received a reply. We were told that we could drop our vehicle back off at the Pensacola airport. Upon drop off we received a finalized bill in the amount of $190.07.

I reserved an AVIS car through Costco's travel website for a personal trip. Everything went fairly well; the car and the trip was fine. When I returned the car a little early, I noticed that the final price I signed off on was a little bit less than I thought I remembered the reservation being, but it was close, and I didn't know how they were calculating the number of days/hours, miles etc., so I just assumed it was correct, signed the form and went on my way.

Despite declining extra car insurance on arrival at Faro airport, it was included and in my rush, I signed the form believing Avis to be a reputable company. My instructions were quite clear but Avis refused to consider my complaint when my credit card was subsequently charged 120% of the original hire. Be very wary of this extremely sharp practice by Avis at Faro, Portugal.

You make reservations and they aren't fufilled. One point had to drive to another location to pick up a Garmin. I was told I would get it complimentary because of the inconvenience. That didn't happen. Today we asked, since we came back to Tallahassee early if we could take the car to the Monroe location rather than the airport. They said sure but my final bill would be $100 more! 85 percent of consumers give Avis a one-star rating. We will make every effort not to use them again.

Upon return of my rental car, the final bill was tallied and I was surprised that it was about $35 less than I expected. I asked about it, and the counter rep said they'd rather give us a surprise on the downside instead of the upside and I was getting a better deal. Wow, how often does that happen? I took my printed receipt. They swiped my card, and I signed for the charges. I left really pleased, telling everyone about such a great experience. 3 weeks later, I get a letter from AVIS corporate saying due to a computer error on their part, my discount was improperly applied and they were going to re-bill my credit card for additional charges. I was surprised they would do this. Even if their computer did make a mistake, you'd think they'd simply dismiss it, fix things on their end, and leave the customer happy.

I rented a car, driving from Tampa, FL to Greenville, SC. I was quoted a rate of $143.89. I received my credit card statement and the total charge was $350.50. When I called to inquire about the additional charge, I was told it was for mileage and they had me going to Greenville, NC. Their computer system showed where I had been quoted the $143.89 price. I was then told there was nothing that could be done. After speaking with a manager, he could see the original quote but said the signed contract was for the $350.50.

Rented car at Redding, CA airport with reservation on 8-14-2013. Rental was being paid by extended warranty. We were not told about airport fees and that extended warranty would not pay for those. First car was unsafe to drive, steering wheel shook at speeds above 40 mph (obviously tire or front end problem) 2nd car was okay. Rented at 7:30 pm. Returned on 8-21-2013 at 4:30 pm. Were charged for 8 days. Warranty rental was originally for 7 days; however they extended to 8 days. Told agent rental was extended by warranty co.; however, Avis billed me for 8th day. Originally called Avis on 8-23. Spent 2 hrs on phone with 5 different "customer service personnel". Finally told only renting office could correct. Now on 9-19, refund of rental day finally shows up on credit card; however airport fees still there. Local office has been very nice and very helpful (not sure if they work for Avis, lol). Left 3 messages, (1 every hour) at customer service supervisor's phone #, need to call again in 20 minutes. Will probably never rent from Avis again because of experience. Left 2 customer satisfaction surveys, no answers yet. Does Avis really understand what customer service means?

On the first day we got the car, the Avis rep at Stuttgart airport did not come down to the garage with us, but we did check the damage on the car against the damage record in the contract we had been given. There was a lot of damage on the body of the car and it was difficult to see exactly which scratch related to which mark on the file; however, we took the car anyway and assumed they had a more detailed record somewhere on file.

I was told that Avis would just place the amount of the rental on my credit card. At Midway Airport in Chicago, they placed just the amount of the rental on my credit card. At O'Hare Airport in Chicago, I was told that they always place a minimum of $100 on the card. They do not tell you this in advance. Being that both airports are in Chicago, they should be consistent at both places.

I've been renting for the past 3 years from the Toronto Pearson Airport YYZ. Everyone was so friendly and whenever I needed an upgrade they will just give it to me with no questions or hassles. Recently they changed the management team and the employees, and I have to say, the lowest point of earth to deal with people is in that place. One time I go on the weekday to rent a car for business, and there is more than 200 cars in the parking lot and the gentleman his name is ** or ** said “oh sorry we only have the Fiat 500 and I won't be able to give you any other cars or upgrades” and as usual coming from a 3rd world country his best explanation is the system gave him this car. Now please keep in mind this is the 2nd time this agent does this to me, first time I let it go with no problem and then he have the right to lie thru his teeth the 2nd time.

My husband rented a Chevy SUV from Avis from the Northridge Mini-mall (location code: N2C) 4.5 hrs ago. 2 hours driving in this car, my husband complained of spider webs on him. I thought he was being ridiculous. An hour ago, he was still complaining of the spider webs so I turned on the lights and noticed he was covered in spider webs! I immediately wiped the spider webs off of him and killed the surrounding spiders I saw. I, then, inspected the car and noticed patches of spiders & webs on the driver side window, passenger side window, and back seat ceiling. This car is INFESTED WITH SPIDERS! I've been killing more than 3 dozen spiders in the last hour and and I keep seeing more pop up. I've been trying to contact Avis to see what can be done and also file a complaint. These spiders have bitten my husband and me. They've been making my dogs antsy - at first I didn't understand why my dogs were so fidgety in the backseat. I have my dogs in the car and these spiders pose a health risk, not only to my husband and I but also, to my pets. I have pictures of the spiders and the dead bodies of the ones I've killed. I expect AVIS to refund our money back for this horrible experience!

I rented a car from Avis from the Tampa airport from 7/28/2013-7/31/2013. I was in town on business and used the car locally. Upon returning the car at the airport, a young woman inspected the car and provided me with my receipt. It was not until I arrived home did I look at the receipt. To my surprise, I was charged an additional $47.96 for the Loss Damage Waiver. My rental agreement clearly showed that I declined this option and had my initials right by this. I immediately called Avis and the following week, the charge was reinstated back on my credit card. Today is August 17th, nearly 3 weeks after I returned the rental car. My card has been charged $250 twice and upon contacting Avis, they have sent pictures of the odometer and of a cigarette they say they found in the car. As a nonsmoker, I know this was not from me. Also, no other person was in the car at any time it was in my possession. The odometer reading they took a picture of was 2 miles past the reading I returned the car at. I have written customer service. Any advice on what else I can do? I left the car in pristine condition but did not take photos of the car. I merely have my receipt and rental agreement.

I flew to Charlotte from NJ on 2/17/13; I rented a car from Avis at the Charlotte airport on 2/17/13. I pick up the car at 10:30 PM. I proceeded to my hotel for 1 night stay. The purpose my flight to Charlotte was for an interview for a job. My interview was scheduled from 9:30 am to 3pm the following morning 2/18/13. After my interview, I headed back to the airport where I dropped the car off at 5.55 pm 2/18/13 which is less than 24 hours from picking up the car. When I got to Avis an agent person greeted me, took the car keys, checked the car for any missing item, checked the odometer for mileage and ensured the car was clean. They even checked the trunk. They informed me everything was good and printed my ticket for $38.54 charge. And I proceeded on the shuttle bus to catch my flight back to NJ.

I reserved a minivan for my vacation over a month ago. Yesterday (the day before my scheduled pick up) I was contacted by an unfriendly representative who told me that they were out of minivans. Not my problem. She suggested a GMC Acadia. I told her that I reserved a minivan and that was what I wanted. I never heard back from anyone. Today I arrived at the location to find a dirty GMC Acadia. The vehicle had not been washed and smelled like cigar smoke. After much back and forth I was given $75 off of my rental. When I contacted the corporate office the representative and her supervisor told me that I could take my $75 and be happy or go to a different location. They couldn't care less about my issue.

I rented a car with Avis in Tallinn, Estonia. The rental agreement stated a price of 289 Euro, with additional 81 Euro insurances. The agreement mentioned these numbers were inclusive taxes. They then claimed 424 Euro on my credit card, including an additional 54 Euro taxes. Furthermore, they claimed an amount of 114 Euro on my credit card. I did not authorize them to do so, and I did not get any invoice (or other explanation) for this amount. I frequently asked them for explanations, invoices, whatever, repeatedly stating that I would pay any legal or justified claim. No answer as yet.

I left a Jawbone up in my rental. No more than 10 minutes after dropping the car off, I realized I left it behind. I called the 800 number and was advised to call the Lost/Found dept. It was closed and I left a message. I called Customer Service and was told to call and speak with a rep at the location so as to advise I was going to return to inspect the car. I was told by the local rep that I couldn't return. I had time before my flight left to return to the rental location. I had left it on the handle for the windshield wiper. Needless to say, as of today, it was not found. I should have returned to the location instead of having faith in the workers to be honest and return the apparatus which is used for my job.

Don't book your Avis car rental through JetBlue because Avis never gives you the points in your TrueBlue Rewards account. I am on my 10th week of going back and forth with Avis and JetBlue asking them to post the points for a car rental I paid for in May 2013. JetBlue tells me that Avis has to post the points and they cannot help me. Avis keeps telling me via email that they WILL POST the points in the future and it takes 8 weeks for the points to show. And around and around we go. When I book a Hertz rental through JetBlue, the points are posted within two days of the rental return.

We rented a car from Avis in Naples, Italy, and returned it in Rome 2 days later. It seemed like a flawless rental, at a decent price. Upon return, they claimed that a rub mark on one side was damage that I had done, and charged me some $900 for it. I licked my thumb and wiped off part of what they were calling a scratch. Clearly, it was not a scratch. After a lot of back and forth, they finally dropped the charges because I had refused to sign anything acknowledging any "damage". Now, 3 months later, I find a $60 charge to my credit card from Avis. Calling them up, they said it must be because of some "citation". I never received any citations while in Italy. I drive under the speed limit; I don't run yellow lights. There's practically zero potential that I received any citations during those 2 days, either known or unknown. At this point, I feel like I'm being harassed by this company. I will never again rent from Avis, in any country.

I rented a vehicle from Avis in Germany. I picked up the vehicle in Dusseldorf on April 23. I returned the vehicle in Hannover on May 7. I was originally quoted a total price for a nine passenger van of $1,783.96. I was not planning on using Avis as I usually go with cheaper companies. The quoted rate was very good however, so I chose Avis. I returned the vehicle to the airport in Hannover at 4:15 AM. The station did not open until seven, so I parked the vehicle in a line of other vehicles and left the keys in a lock box.

I had a reservation with a confirmed daily rate. We were late picking up the car because of travel delays and they said my rate is no longer available because I was late. Well, if I never showed, I'd be charged and I'm renting it for the day, so why should I be penalized for being late? The agent said this is their best rate now but she can try to get me a better rate at Budget? That doesn't make any business sense at all but hey, you are right, Avis. I should take my business elsewhere. Of course, it's too late to get a good rate because they know I'm standing right there and have no choice. At least now, I know Avis doesn't honor their reservations and even recommends going elsewhere. First and last time I rent Avis anywhere.

I rented a car and picked up this car at Avis at Bremen Airport, Germany, in the spring of 2013. I was asked to sign papers. I asked if everything was okay and if my company made the payment to them. The AVIS manager said they got everything and nothing more is needed to pay. They just gave me the papers to sign. Because they said everything was paid, I signed them. After taking back the car and going home, I realized that my account was charged for 82.53 Euros. I started to look where the problem was because we left the car perfect, with full petrol. After some time, AVIS said that I asked for extra insurance and I got it. I and my two friends can say that I had not requested for an upgrade and that I asked if everything was paid.

I rented a car for my dad's pickup at Avis at LAX Airport. It was pre-paid for $176. However, when my dad went to pick up the car, he was oversold on insurance and upgrade. He does not speak/understand English very well so he was oversold on insurance and upgraded he never requested. Apparently now, we're being charged over $500 on top of the original $176. I spoke with your customer service and they transferred me to the LAX office. I spoke with someone there for like 2 minutes and then he put me on a long hold and got the manager on the phone. I explained the situation but pretty much all I got from the manager was, "I got insurance too. It doesn't mean I don't need rental car insurance. Tell your dad to take the car back and we'll only charge you what he has used." They care more about making a sale than providing honest customer service. I will forward my experience on and personally will never do business with them, or their affiliate again.

Whenever you rent a car from Avis, be very careful when you initial and sign the rental contract. When I rented a car, I was asked, "Do you take full responsibility for the vehicle?" I answered, "Yes". I didn't read where I was asked to initial and sign. The customer service agent had circled Avis' full insurance coverages, which consists of: CDW (Collision damage waiver), also referred to as LDW (Loss damage waiver); ALI (Additional liability insurance); PAI (Personal accident insurance); PEP (Personal effects protection). The CDW cost $107.96 plus tax. The ALI, PAI, and PEP cost $97.68. That's a total insurance cost of more than $205 for three days. The cost just to rent the car was $114 (through Priceline). So the insurance cost is more expensive than the rental costs. I paid nearly $400 to rent an intermediate car for 3 days. Btw, customer service and the management are not interesting in customer satisfaction. Their attitude is, if you signed for it, you pay for it.

The first experience with Avis (Dublin) was really good. I got an amazing upgrade to a brand new car. That's why I decided to keep using it. But the last experience in Iceland was so terrible! I got a car with a damage steering (it was turning right when going straight) and brakes (while driving down in mountains, the braking system kept failing). While returning the car, I was changed for some minor scratches that had been already there. The manager was just rude (which is weird as Icelanders are nice people). Really poor customer service. Just avoid Avis. Use Europcar - they're professional and not expensive.

I rented a vehicle today, 5/11/13, through Priceline. The onsite agent at the Richmond, VA airport did not inform me that there would be an additional hold on my credit card. The paperwork I signed and the paperwork in my possession regarding the Terms and Conditions as well as the confirmation email I received from Priceline do not indicate that a hold for a security deposit will be placed on my credit card. All of the paperwork indicated that a security deposit will be placed on a debit card. Below is a verbatim account of the email I received from Priceline:

Never use them. I wasted 2.5 hours of trying to call their local branch to see if they could pick me up. They offered this service and confirmed it through the numerous customer service reps I spoke with. I finally spoke with someone at the local branch who treated me like garbage. Massively unprofessional and after being fed up with his terrible attitude and the way he spoke to me, I told him to cancel my reservation. His response, "Sure, whatever" -click- and hung up on me. Fumbling around with Avis cost me an entire day of work. Don't give them a chance to do it to you. Sadly, this was the second time it happened. I told myself, the first time was a fluke. They can't crap on the same customer twice right? Wrong.

I had a travel package deal from Yahoo which included a two-day Avis car rental. When I picked up the car, the agent told me that I could have an upgrade which would not cost any extra, and would be even cheaper she said. I told her I had a package deal with Yahoo and she assured me there would be no extra charge. This turned out to be a lie. Avis charged me $100 separately from the Yahoo package deal. It seemed particularly phony when I called Avis and their first argument was that Yahoo had not paid them enough so it was my responsibility to pay the balance. What?!

After asking how many people to be in the car, 4 people, agent only offers 2-door car or mini-SUV. No intermediate sedan. I have to pay upgrade to full size 4-door sedan. Avis does not have 4-door intermediate sedan at Santa Ana airport on weekend? Stay away from Avis. BS.

I rented a Prius at the San Jose Airport and asked for a good rate from the agent. He quoted me $39.00 and I thought it was a good deal. The agent, after doing the paperwork, gave me a GPS. I told him that I do not need it, but he said it came with the car. If you do not use it, put it in the glove compartment. I did so. I was reviewing the paperwork after returning the car and I noticed that the agent had charged me $13.95 for the GPS. I complained online to Avis. They did not bother even to acknowledge it. I still have the rental papers for proof. I pray to God that someone should rip off the agent much more than he did for me.

The worst car rental experience I have ever had is at Avis, 449 Gladstone Avenue, Ottawa. They will find a way to steal your money. If you try to say a word, they will insult you with a big mouth and they will close the phone on you. Please read other customers' reviews about this location before getting to this office. Never ever use Avis again!

Never again. People should be fired for being unprofessional and incompetent.

I went to the Avis counter at Kansas City Airport in March of 2013 expecting to receive a Ford Escape that we had reserved. In the past, I had also reserved many of the Escapes with Avis with no problem. They said they didn't have one, but that they had an equivalent car - a Kia Sportage! Seriously?! I went to the parking lot to look at the Kia Sportage and I happened to stumble across a Ford Escape (see picture). I also looked at the Kia Sportage and it is much smaller than the Ford Escape. The Escape is an SUV; the Sportage is a crossover vehicle (does Avis not know this?).

Avis on 10555 Westheimer RD Houston, 77042 - The way this branch operates and treats customers indicates that this Avis company is despicable. We made reservation over the phone for a compact car and to be taken within one hour. After I dropped at the location on the exact time, the company apparently rented away the last compact car. The despicable agent didn't tell me that there is no compact car anymore, but yet proceeded with the paperwork which took like 15 minutes and gave me the keys for supposedly the compact car, just to find out it is an economy car (2-door mini Mazda). When I inquired how come it is an economy car, first the liar agent tried to convince me that this is a compact car not knowing that we rent all the time. When that didn't fly, she said that they are the same price compact and economy (second lie). And when that lie didn't fly, she claimed that the last compact car was rented away from the time of my phone call until the time I arrived to the Avis location (one hour).

I used a debit card online to pay for car rental in advance and the card was charged along with a $200 hold fee. At the time of pick up, a credit check was performed and because of lack of recent credit, rental was denied and it was informed that money already paid for will take 4 to 7 business days to credit back to the card, and the hold fee will take the same to be released. Stuck at an airport with no transportation and out 550 bucks for the duration of a vacation makes for one anti-Avis pissed off customer, and I will be sure to let everyone who will listen why never to use Avis.

I arrived in Los Angeles at about 1:00 am on a red eye. I went to pick up my car at Avis-Rent-A-Car and head to my hotel. I didn't need a fancy car as my host would be picking me up from my hotel and escorting me about. I was hoping that I could get the car under the terms I originally asked for and declined the add-ons to the base rental price (I declined all knowing that my insurance company provides coverage). The salesman apparently ignored my requests, and furthermore chose to upgrade me to a Chrysler despite my decline for an upgrade. I arrived home to a bill to costs beyond what I had asked. I intend to share this with my colleagues so that they are aware of the practices that exist. My hope is that other customers will read this and consider their options very carefully. So, instead of doing my job at the moment, I am writing about someone else not doing their job.

I was given a 2013 Ford Fusion. By the time I was leaving the airport property in Oklahoma City, the tire pressure light came on. I stopped and checked and the tire appeared fine. I stopped again in 30 miles and it still did not appear to below. Once I arrived at my destination, I checked again. It still appeared to be fully inflated. I parked at the hotel and the next morning, it was completely flat. I called their roadside assistance and they came and changed the tire. When I returned the car, I was told I had to fill out an accident policy and give my personal insurance information (corporate rental). The company is billing my insurance company for the cost of the tire! (Of course, any new car with new tires is going to have some kind of warranty, but they won't claim that.)

My husband's company rented us a car in Jerusalem for several days of our trip to Israel. We requested a GPS as well. When we called to confirm, we were told they did not have the request for the GPS, but we could pick the car up in one location and drive to another to get a GPS. As we were on a short vacation with limited time, we did not want to waste half a day driving around an unfamiliar city! I had my husband call them to request they move the car or the GPS to the same location so we wouldn't have to run around finding 2 locations. They refused. It was only after a nice gentleman at the tourist office in Old City called and spoke to them that they somehow were able to make that happen.

I was quoted $3.79 a gallon for gas by the reservation clerk when I picked up my rental. When I returned the car, it was $9.29. $81.75 for 13.7 gallons of gas. This is the last time I will use Avis and will make it well known not to use this company.

I recently won a bid on a rental car from Avis via Priceline at a good price, or so I thought. After a long flight that was originally delayed for hours, I stumbled sleepily in the rental car terminal in Las Vegas after midnight. I gave Daniel ** my license and credit card along with my Priceline confirmation. He started typing, then handed me a bill for $31 more than what I paid for. I asked why the extra fees and Daniel stated there were "airport taxes" that I was not aware of (a bold-faced lie). I stated that I had paid Priceline and that I wanted nothing extra, yet he continued with this airport tax argument. He told me to sign in three places and didn't tell me why. So sleepily, I signed and not happy about the taxes.

I rented a vehicle from Avis/Budget in Orland Park IL and signed a contract for a certain amount to be held on my credit card. First of all, Avis immediately authorized my credit card for more than what was showing on my rental agreement. I called the corporate number and they said it would be adjusted when I turn in the vehicle. I decided to do an extension on the vehicle and came in one day before the vehicle was due back, because I had to work the next day.

We had a very bad experience with this company last summer on a car rental in Brussels, where a tiny scratch (size of a dot - see picture) was overcharged (260 euros after discount) they said 210 euros for labor and 50 euros for paint! This is unacceptable when calculating that they would not bring the car to a garage for repair of one tiny scratch - nobody does that. Additionally with let's say 10 little scratches like this (10 X 260 euros equals 2600 euros), with a single visit to a garage for repairing all out of the pockets of their clients/customers. Note that the car had a few other scratches much bigger than this one - evidence that they were not bringing the car for repair so they didn't make any insurance claim for the damage.

State Farm sent over a reservation for me to pick up a rental. Upon arrival, the rep wanted me to put $100 on my credit card even though State Farm was clearly taking care of charges. I didn't rent a car there and never will. This is totally unprofessional poor customer service. There isn't any reason why a rental service should take additional money withheld because, with full coverage, if anything were to happen per se, it will be covered totally. Enterprise Rental is the best or Hertz! Why put holds on your credit card? You might need it for something else.

I had first tried to book online via the Car Hire Quote and Booking tab on their main website. The transaction failed, so I called on their rental number and made an identical booking. I made a reservation in good faith paying upfront what I thought was the full amount at $69.60 for the rental period that I thought included delivery and collection that was itemized on the booking confirmation. Two hours before delivery was due, I received a call from Avis asking for a further $30 for collection and delivery and a deposit of $78 for the car to be delivered full of fuel. A total of $108 was tokenized on my debit card. I would have cancelled at this stage because of their underhand tactics, but I needed the car to catch a flight. Be warned!

We arrived at the Avis location near the Port of Miami to pick up our confirmed, reserved rental car. Much to our surprise and to the surprise of all of the other customers, they had a two-hour lineup for picking up rental cars. All of the customers had reservations. Two staff were on desk. The staff did not care that we had such a long wait - they said they had a lot of customers that day. No kidding, but you knew they were coming. Apparently the Avis at Miami airport also had a two-hour wait. They were shuttling cars between the two locations.

We have rented a car from Avis in Boston in December. All went well so far. Yet, what we did not expect is that this car cannot be moved safely in winter conditions, which have to be expected at this time of the year. With the first snowfall and there were a few days of snow during our visit, we were stuck in the snow! The wheels spun through. We had no grip and were stuck. Thank God, there were a lot of nice friends and people helping us. We were supposed to get the car off the street for the snowplows, which we all could not. The Avis accident hotline, the number which is on the back of the car key, was not helpful at all and doubted I was able to operate the car.

After deplaning at SFO, I got on my iPhone and reserved a full size car at Avis. Once my wife and I arrived, she got in line. Since suffering major leg injuries a few weeks before, I stayed behind and kept an eye on our considerable luggage from the wheelchair. The agent told my wife, "We don't have any full-size cars left," and then proceeded to put us into a Mitsubishi Galant. After a small protest, explaining to the agent that I was in a wheelchair and could barely bend my legs and needed the extra leg room of a full-size, my wife agreed to the Galant. I was surprised that we weren't upgraded and further surprised that we had to pay the "full-size" rate. Further she said, "The car is either on row J or S, I'm not sure. If you can't find it, just ask one of the guys in the garage."

I rented 2 cars from LGA airport location for 3 weeks due to losing the cars in Sandy, and the people there were great to me. I handed in the cars clean and with full tanks of gas. The problems started 3 weeks later. I started to get threatening letters. The first one claimed I returned the car with excess sand in the front floor - which I didn't. They said they would charge my card $75. I called them and told them they were full of it, and the lady noted it in the system. A week later, I got another letter saying I was in an accident and to give them my insurance and credit card and to fill out an accident report. I called them again, and they noted that I had no accident. But it seems someone did and Avis was looking for someone to take responsibility for it. The Sandy storm knocked me out of my house, and they were trying to kick me when I was down. ** them.

My son-in-law who is a marine and is currently in the services rented a car from Avis in the end of November 2012 in the amount of $249.09 so that he and my daughter could spend Christmas with our family in LA as their car was not to be trusted due to its age. Avis subsequently took out the money from their debit acct which was in both of their names. On December 21, 2012, they arrived at the Macon, Georgia Avis office to pick up the vehicle and then was told that my son-in-law did not pass the credit check and that it would take 3-5 business days for them to get their money refunded due to the Christmas holidays.

We returned a rental car to Avis and 10 days later, we were notified that we were being charged $250 for a cleaning fee due to smoke odor. When we returned the car, there was no smoke odor and we do not smoke and have never smoked. They insist they have evidence and we feel someone else either used the car and smoked or an employee did so and is guilty. We are still fighting about this with them and have disputed the charge on our credit card. We had a very bad problem of ants in the car and did tell them this when we returned the vehicle and also had trouble with the rear view mirror falling off. They say nothing about this, just continue to say the charge stands.

I rented a car from Avis at Chicago O'Hare airport, having pre-booked and prepaid. Like so many other reviewers, I received an upgrade that I did not want and had not requested. In fact, following a similar problem at Philadelphia airport a year earlier, I had explicitly stated that I did not want an upgrade. I only realized there was a problem when I returned the car and found that my credit card was charged an extra $495. They had sneaked the upgrade into the contract in a very inconspicuous way and admittedly, I had signed it. I blame myself for that because I normally check everything in scrupulous detail. However, that's not the end of the story. I complained first to customer services at the airport, then via the booking agent's website. No response. After that it took 3 phone calls, 4 very detailed emails and finally, a letter to Avis head office in Virginia Beach, VA spread over a period of 2 months. Then I got my money refunded! It's worth persevering.

I ordered a rental car online with Avis for my husband for a job interview. We have an online checking account with a debit card. They allowed me to order and prepay for the car, stating that he just needed to leave his return ticket when he picked up the car. They sent confirmation, took the money from the account, and when he arrived at the airport, they would not give him the car. They left him stranded in the middle of the night with no recourse. I had to argue to get a refund (has not been credited yet), and he had to pay over $200 to get to the hotel to make his interview. They breached their contract and tried blaming us. Only use Avis if you have a major credit card. They promise you can use debit but do not honor it.

Agents at Piazzale Roma in Venice: They gave us a car with only half a tank of gas. Unfortunately, we did not notice until we were 10 mi. out. We called. Nobody wants to speak to Americans. Finally got a hold of the desk and explained. They said the tank was full. We said it was not. We said, "You don' trust us?" He said, "You don't trust me?" What he did not take into account was that he was looking at a computer and I was looking at the gas tank. We had to have AMEX call and explain to them that with the tens of thousands of dollars we charge every year, we have no reason to lie about half a tank of gas and that they need to stop doubting their customers and figure out which sleazeball at that office is taking the cars for joyrides. Always look at the tank before pulling out!

I reserved an intermediate size car for an out of state trip for Thanksgiving. When I arrived to pick up the car, there were only large cars available, and the manager was very pushy about trying to get me to take the biggest/nicest. He gave me a "deal" and didn't charge me the full upgrade. Gee, thanks. I signed for the estimated total charges ($167). When I returned the car on Saturday, it was after hours, so I dropped the keys in the box. Today, I get a notice from my credit card company that I was charged $278. Evidently, this was the punishment for returning the car after they had closed. I see a common thread throughout everyone's complaints here. Avis takes more money from your account than you had planned, plus they are obnoxiously pushy about getting you to upgrade. I got off much easier than many of you, but I am shocked that such a large company would have such poor business policies. Happy customers mean business. Angry customers mean trouble.

My husband and I reserved a car through Avis this past week. We are (or were) moving to Virginia since we have been unable to find work since our layoffs. We prepaid and they took the $963.02 out of our bank account. But when we arrived at the airport to pick up the vehicle this morning, we were refused rental because we could not pass the credit check. But they still took the money. Now we are being told that there will be 3-7 business days wait to get our money back? We're supposed to be out of our house in the next 24 hours. Thanks Avis for taking our money but won't rent us a car. Completely unjustifiable. Extremely bad service.

I flew to Atlanta via United and got a rental confirmation on an Avis Rental from United Airlines. The confirmation listed a daily rate, a GPS included, and a total rate. When I got to the counter, I was told the GPS was $14 a day but the total rate would still be the same as the confirmation. I specifically asked the counter agent and was told they would honor the written confirmation. When I returned the car, I ended up being charged extra for the GPS, beyond the rate listed on the written confirmation. Four days rental in a humble Toyota Corolla ended up costing me $370 instead of the $298 on the written confirmation. I spoke to a manager who refused to honor either the written or verbal commitment. Avoid Avis at Atlanta.

My son prepaid for a rental car with the Avis office in Providence R.I. and when he called the office, he was assured that all he had to do was have an extra hold put on his account as he was using a debit card. Unfortunately, when he arrived to pick up the car, they refused due to a "low" credit rating. The woman then informed him as he had prepaid for the rental, he could only get his money back by canceling online. What she neglected to tell him was when you cancel online and if it less than 6 hours before you pick up the car, you are charged a $100 fee. What we want Avis to explain is how you can cancel 6 hours before you are refused the rental?! The worst customer service by far of any company we have dealt with!

When I initially rented the car, the amount was quoted at $217.55 for one week. I called them to let them know I would have it an extra day. I notified them when I dropped the car off after hours and placed the key in their lock box. I left a message stating that I would like a confirmation stating the amount I would be charged on my credit card. I have left multiple messages since I dropped the car off on 11-10-12. I still have not heard back from them. I am looking at my credit card bill and I see a charge for $1399.24. Below, it states an attorney can contact me. I left the box checked as yes; provided this is a free service or consultation.

I have rented cars through the years and never had an issue like I did with Avis. I wanted to rent the car for a weekend from the South Broadway location in Lexington. The only reason I went with them is because I knew where they were located. We added a driver who was over the age of 25, same last name as mine. I was not told that there would be a fee for this. They charged us $52.00 to have an additional driver for three days without telling me there would be a cost involved. I have used Hertz and Enterprise in the past and will use them in the future as they don't charge for this. I have used Alamo once and had a lovely experience with all three companies. Though Alamo did charge for an additional driver, they told me there would be a cost so I didn't add a driver.

I rented a car from your Texas City store in the Mall of the Mainland on Aug. 31, 2012 until Sept. 3, 2012. They said since Monday was a holiday, they would not charge me, so I had reserved a Ford Focus or small car. Well when I got there, they said I could trade up to the Jeep Patriot for $2.00 more a day. So, I agreed. The Jeep Patriot was horrible. It was bad on gas. When the A/C was on, the dash was flooded with water. I dealt with that. I returned the car on Tuesday. I returned the car as I agreed full of gas and clean. When I rented the car, they said I had to pay a $200.00 deposit and it would be put back on my card within 24-72 hours. It was not returned and I am on disability. It really caused me problems with my account. I cannot understand why they said it would be put back on my account when it was not. They cleared the car, said it was fine. I don't know what you can do about it now, but I do know that everyone I speak about it now says they are glad to know, that they will not rent from Avis now.

I stopped into the Avis at 2000 Arch Street, Philadelphia, PA, location on Sunday, October 21, 2012 to pick up a rental. When I approached the counter, I was rudely told, "Credit Card and License. How may I help you?” Ignorant, ghetto and no class. I put my driver's license and credit card on the counter. From there, a very loud and aggressive ** is talking with a serviceman, sucking her teeth and neck rolling and deep sighs. I asked to speak to a manager. She snapped, "Why do you want to speak to a manager? If you got something to say, I'm here. If you want to go to corporate and complain, fine! My name, as a matter of fact is **!"

I rented a Toyota Corolla in Traverse, MI for a one-way trip to Grand Rapids, MI. I drove 152 miles and filled the tank with 4.268 gallons. Seventeen minutes and 4.1 miles later, I turned car in. The receipt was $65.72 and the full tank was noted, but my credit card was billed $119. I called Avis customer service. The rep said the agency put in 4.9 gallons of gas. I have the receipt from my fill up and it is physically impossible to put 5 gal in a 12-gal tank when it showed full! CS tried to negotiate and bring it down to 50% of the gas charge, and argued that I lessened the full tank in the 4-mile drive to the airport. I demanded and got a full gas refund. I also demanded to file a complaint with upper management. This was not a case of a misunderstanding or difference of opinion, and I have the proof.

I hired a car to Orlando airport, MCO, one way and dropped the car early afternoon, with virtually no other cars in the Avis lot. We walked over to the terminal, checked in and my wife then realized she had left her leather jacket in the car. We had not been more than 10 minutes from leaving the car. I called the customer service and they called the check in, and of course, it wasn't there, and of course, it was never found. So, in 10 minutes, an Avis employee had stolen my wife's jacket. I was disgusted by their complete lack of care in this instance, and they simply did not care that they had people working for them who are blatant thieves. I received no offer of compensation at any time. I will never hire from this rental company again. Do not hire from a company that simply does not care about your possessions, and tolerates blatant theft from their employees! Next time it will be you.

On June 12, 2012, Nicole ** and I shared the rented car with Avis. Nicole used her credit card to pay for us in the amount of $136.49, rental # **, car # ** and car Group B. What happened was the plane in Washington, DC was cancelled. I, as a deaf lady, could not be alone in the airline overnight. So customer service, Fernandia, a nice lady called the people in line for the same location where we were going, which is Nazareth, PA. Somehow this girl, Ms. ** happened to know my family and same area where we were going, came to the service and asked whether we accepted to share the car rental and we did. So we went to the booths of different rental company but none accepted. Finally, we found Avis and went over to Avis. Ms. ** paid with her credit card and I paid her cash.

I rented a car from Avis in late July. It started out as a good deal. I needed to travel to Detroit to catch a plane and it was cheaper to rent than to take my family on the bus to the airport. When I picked up the car, it was suggested that I prepay for gas since their price per gallon was lower. What was not disclosed by the agent was that I'd be charged for the whole tank, even if I didn't use it. I used under a half a tank, but I was charged over $60.00 for an entire tank of gas. I wrote Avis, emailed them, and sent a copy of the letter to the airport I rented the car from. While somebody called from the airport, Avis obviously can't be bothered. Their motto is, "We try harder,” but it should be, "We try harder to rip you off and make sure you never return to us as a customer." I guess their corporate culture is one of "who cares about you, you aren't a big spending client." They need not worry - I will never rent from them or Budget again.

I was cheated by Avis for $100. I rented a car in Paris, a nice BMW. I returned it two weeks later to a small office in central Paris. After inspecting the car, the person said no problem but could not give me a receipt as the printer was not working. I was surprised weeks later to see a fuel charge for over $100. Customer Service was useless in addressing this. The message is, be careful and probably don't use Avis if they can't ensure honesty in their small offices.

I called Avis and scheduled a rental to be picked up on 8-15-2012 at 5:00PM. I got my schedule for work and had to work until 7:00PM on the 15th. On Sunday the 12th, I walked into my Avis rental place and asked if I could pick the vehicle up at 8:00AM. I was told yes, the employee appeared to make the changes to the computer. On the 15th, I arrived to pick up the vehicle and it was not there. I was advised that it was being delivered and that they would deliver it to my home. I advised the Avis employee that my husband would not be there after 2:00PM. She assured me it would be there in time.

The car was picked up at Cairns Airport in Australia at 9:30pm. The car had only ½ full of petrol. Pictures were taken of the gauges/mileage. Avis customer service phone was unattended, so I informed the 24 hour breakdown service of this issue. The breakdown said they would pass this onto Avis. I also complained via the Avis website on Sunday and got acknowledgement via email. Avis charged me for not returning the vehicle full of fuel. I called Cairns Airport on Thursday; they knew 0 of my calls and web complaint. Cairns front desk person ** did, he’d arranged a credit for 1/3 tank of fuel. This is crap service. Avis ignores your complaints unless you call and abuse them.

I was up sold and agent didn't even look at the computer. He made up the price from my pocketbook to hers. I got on the computer and rate. I shopped the SUV and much to my surprise, behold it was a lot cheaper than the upsell by the agent. So, I rebooked on the internet and saved a lot. The agents are making up prices and putting money on and moving on. I was ripped off by them and that's the way they get fat from me.

The farce occurred in June when I returned a car to Avis London City Airport. I walked into the counter to return the key. An Avis staff then assigned another employee to check for damages. We then walked back to the car together. The guy headed straight to the rear left wheel. He seems to know exactly where to look for damages. The Avis staff accused me of causing damage to the rear left wheel and tires! I then produced the vehicle condition report which clearly illustrate there were existing damages, rear left wheel and tire, but he said the report only recorded the damages on the wheel, not the tire.

I recently rented a motorhome in an Avis center in Paris (July 2012) that I booked in January for eight days for the modest sum of 2200 Euros. They tried to give me a different, smaller type instead of the one I had booked and paid. I refused. So I was given the vehicle with four-hour delay, absolutely and shamefully dirty inside. A sheet was torn and the blankets had not been washed probably since the French Revolution. Cooking on the supplied pots was impossible. They were so scuffed that pieces of carcinogen Teflon remained in the food. The contract provided there were one and half bottles of propane. The first one was completely empty and we had to switch on second since first use.

On February 23, 2012, we were quoted a rental price of $199.18. When we used this quote in June 2012, my credit card was charged $751.18. Avis cannot provide me with any back-up information about the additional charges. This is very disappointing and everyone should be made aware.

I rented a vehicle from Avis for 4 days. My initial bill was less than $100. On Day 3 into the rental, a teenager on a cell phone pulled out in front of me and the rental car sustained major damage from the collision (The vehicle was definitely not driveable and was towed.). I called the emergency number listed on the rental agreement several times within minutes of the accident. I called the customer service desk at the airport where I rented the vehicle, and upon my departure from the rental location where I rented the vehicle, I completed an incident report, giving all information (particulars of the accident, the complete contact detail for the vehicle's location). I called to get a claim started, as I had thankfully taken out their LDW coverage.

A car pulled out in front of us two miles from my house on April 12, 2010 hitting the car between the doors on the passenger's side, hurting my hips and my shoulders. The car did not seem totaled at the time so I returned it to Avis and I reported it to my insurance company immediately. I never heard a word from Avis. The owner, franchise, sued me personally instead of pursuing the accident with my insurance company or the at fault party insurance. I did not learn of the suit until June of 2011 when a server knocked on my door. (Imagine my surprise.)

I was expecting a credit of $100.00 and instead a charge of $152.07 was processed by Avis without authorization, notice, etc. Nor were there claims made by Avis employees that the car had a bad odor, which was claimed to be caused from smoking among other inferences. After calling and advising Avis that smoking did not occur in the car, I was told basically that I was a liar and also the car was disgusting. This is not true. And when I asked for specifics, the person from Avis asked me what the sticky stuff in the compartment was. Again, my final review of the car did not reveal any sticky areas, but, in the event this was true, the only explanation could be that I set a beverage cup in the compartment for this purpose and the heat may have caused a spot being sticky. I also stated this was the only possible explanation as I did have a beverage that I set in this compartment; however, I was of the belief that this did not exist when I examined the car before returning.

On Sunday, June 17, 2012, O'Hare Airport Avis, I picked up a rental car. I drove up to check out the gate. The Avis attendant requested that I remove my license from the clear panel in my wallet. The attendant took a hold of my license. She said something was wrong with the rental agreement or it was missing (the car in my assigned space was no longer there when I went to get it and they had given me another). There was confusion. I left the airport without the license, the attendant had kept my license. Many other times the attendants looked at my license through the clear panel and never actually take hold of the license. I started calling Avis when I noticed my license missing on Wed, June 20. I got shuffled around, ended up talking to Jamaica, India and Mexico.

Car renters, beware! I rented a car through Priceline.com for 8 days at $148.84. I flew from Dallas to Ontario, CA. Through an error I made, when I got there, I didn't have a reservation. To get the car at that price, it had to be reserved online, which my niece took care of for me. I had to go back to Avis after 5:00 pm to get the car. I returned back at 5:00. In discussing the problems I'd had with my reservationist Casandra, a Customer Service rep, she stated that since I'd had so many problems, she'd like to upgrade me to a luxury vehicle, which is usually $100.00, but she would give it to me for only $20.00. Would I like that? Of course, I said yes. I was so tired from traveling, and I needed to drive another 90 miles. I signed the papers and got a beautiful Infinity to drive.

I reserved an economy car from Avis through Travelocity. When I got there, they didn't have a car so I got a complimentary upgrade, which I did not want. The lady at the counter assured me it would not cost much more in gas. While I was driving the car, it started to make a loud sound as if the gears were not shifting. Then it started making this God awful whistling sound. I called Avis and they said since I was not in the same state, they couldn't do anything. In the end, I ended up putting almost $400.00 in gas, which according to my calculations should have been about $200.00. Upon my return, I told the guy at the desk. He didn't really care. I found paperwork in the car, which was about an accident. They did not fix the car because I should have not drained my account in gas money. If you call to tell Avis of the issue, they do nothing for you and calling Travelocity is no better. She seemed to know the hold button very well. I am done with Avis and Travelocity.

I had $105 taken from my bank account. I called Avis and they gave me a phone number to call. There is only an answering service, which says to leave the citation number, location. I disputed this to my bank, which took the charge off but 4 weeks later, Avis has again recharged me. I never use a toll road and we do not have red camera lights, so what is the fine for?

Call every day to confirm your rate. Avis will change your rate without telling you and dodge your question when you confront them. Do not rent from them. I want my money back!

I rented a car online, paying ahead supposedly at a discounted rate. When I arrived to pick up my car, I was told my card was needed to secure a deposit. I was given my car and I left. I was on a business trip to Atlanta. While in Atlanta, the car I was given stopped changing gears, transmission problems. Now, I called road side assistance and the young lady I spoke to went above and beyond to accommodate me and got me another vehicle. However, the person that dropped the car to me at my hotel expressed the fact that it was late and he really didn't feel like doing this, but he had to do what he had to do. I let that slide even though I was ill and I was really the one inconvenienced. On the ride home somewhere in Alabama, the car I was given started to have trouble. The service engine light came on. I called the roadside assistance again. This person assured me she was taking notes and after I told her which lights were on, she told me how to turn one off, and stated that the car was safe to drive.

While on business in Miami, I needed to speak with the Avis office at Miami airport. I spent over 30 minutes on the cell phone with the automated attendant that simply loops in circles and does not offer human contact. When I selected the manager at Miami airport, I received a voice message to call the front desk and yet another phone number. Of course, no none answers the phone! I will never, ever use Avis again, as they simply do not know the meaning of customer service!

The signs in the airport terminal directed us to walk across the street to reach the Avis desk. When we got to the desk, it was only for preferred customers. The rental agent at that booth said she could help us even though we weren't preferred. She looked up our reservation and then told us that she had no Lincoln Town Car available and suggested we accept a smaller Chrysler. When my husband questioned why they confirmed a reservation for a car they don't have (the reservation page on the web even had a picture of the town car), she called the desk inside the terminal. Apparently, they had the keys for a town car. Instead of sending one of the Avis employees that were just standing around for the keys, she said we would have to go back inside the terminal to that desk. Because it was a long way to the terminal and Avis desk inside, I waited in the garage with our luggage since the garage is where all the cars are located.

The present report is regarding the illegal taking and retaining by Avis company Italy of €1000 from an account I maintain with a Cypriot banking institution. In summary, the facts that led to the above illegal act are as follows:

I was not given what I paid for. I booked a Cadillac CTS or similar. When I picked up the car, I was given a Lincoln town car. There is no similarity between a mid-sized luxury coupe and a full-sized sedan whatsoever.

I booked a car online. The advertisement said "Get Car X for $X per day". Once I had booked the car, with an infant seat, my booking confirmation email said you have booked Car Y. I called the Avis and they informed me that it was a class of car, not the actual brand/model. So I said I wanted what they had sold me, not what they had available! She said she noted that on my booking. When it came to pick up the car, the note she had put on the booking was “No Car Y”, instead of “Car X requested”. So invariable we got some other type of car.

I returned my rental car on 4-7-12 to Avis and left my iPod Touch on the back seat. Upon arriving home about an hour later, I realized that I had left the iPod in the car. I tracked it on the computer and it showed it at the Avis location so I drove back to the Avis rental car return (I tried to call, could not get through to anyone). I spoke with the guy that I turned the car in to and he informed me that they did not find anything in car, that is when I told him that it was tracked back to Avis. He told me to talk to a manager whom he called and then they said it could be in the drop box, that they did not have a key for and that Avis would be in touch with me on Monday.

After arriving in Baltimore, my husband and I were to catch our last connecting flight on Cape Air to Hagerstown, MD. Now, due to mechanical delays, we were delayed for several hours. Brian the attendee radioed the Hagerstown airport since we had also reserved a rental car through Avis that is also in the same building. And since we were arriving after hours, it was requested to please have the car available for when we arrive, which the connecting party said they would. Well, needless to say there was no car. We called Avis and talked to Jennifer who said that they could not do anything to help and that we would have to wait until the morning and come back.

I rented a car from Avis, as they are our preferred vendor despite being priced higher than other companies (kickbacks). Long story short, due to traveling for work, I called our travel agency to book a car with a power seat due to being petite. As it can't be written on the reservations, they in turn called to arrange that (I've been told).

I would like to notify you hereby of an incident that occurred at the AVIS office at 1225, Metcalfe Street, Montreal (Quebec, Canada) H3B 2V5 (the "Avis Office"). I had rented a black Hyundai Elantra on the 4th of March 2012 at 5PM for 24 hours and returned it on the 5th of March at 7:20PM, that is at a time which was later than convened due to serious personal circumstances. Coming back to the Avis Office the next day in order to finalize the payment of my rental on the 6th of March 2012, I was informed that since I returned the car later than convened, I was supposed to pay for an extra day. I did not object, however, I requested to keep the rental car I had returned (or another one) for the rest of the day. My request was met negatively in a harsh, aggressive and inconsiderate manner that knows no respect to consumers' right to a reasonable and decent service.

On March 20, 2012, I presented my Priceline purchase for $39 per day ($268.88 total) to Avis at the Denver Airport. The clerk started with the upsell. She first tried to upgrade me to an SUV at a much higher rate. I declined. She then mentioned that I was going to the mountains and would need AWD or something similar since all the "premium cars were rear-wheel drive". I directly asked her if all premium cars were rear-wheel drive and she stated that they were. I was a little foggy from the trip and agreed on a Subaru Outback for $19 a day extra. We were happy with the car, but not happy with Avis. For one, the clerk didn't tell the truth about their premium cars. And two, the weather was perfect. I sent an email to Avis but received no response. No wonder—they were deceptive!

I arrived in Jacksonville, FL for a wedding of a close friend on March 21st. I arrived at the Avis counter at JAX at approximately 11:35. I had pre-booked a midsize car, Dodge Avenger or similar according to the website, with my flight through Orbitz. Upon arrival, a young man at the counter looked up my reservation and said, "Let's see if we can find you a car." After typing something into to 2 computers, he said, "I have a Corolla and a Mustang both in your class." I then said, "Is the mustang automatic?" And he said yes. I told him, "I'll take that if it's in my class. I think Toyotas are rolling death traps." He laughed and started the processing. He asked me if I wanted to pay $27.99 for loss/damage waiver (making it sound as though it were a one time payment) and I said that was fine because I knew I would be doing a lot of driving and wanted to cover my bases.

I rented a car back in January for 1 day. I did add full coverage insurance before driving away. Unfortunately, there was a car accident and the car was a total loss. Since I got insurance, I was told by owner of Avis that I would only have to pay for the 1 day rental, not to worry about the car. But to my surprise, I receive my credit card statement and was charged almost $600 for 1 day rental. I called Avis and owner was very rude. They did not have an answer for the charge and hung up on me. Please help.

I was overcharged. I would like to be sent a complaint form and address of where to send. I was given paperwork at the Avis Reno Nevada Airport that did not show the $51.95 charge I was charged at the time I brought my car back. I do have all the paperwork to show this. I am very angry about this and it makes me think twice about renting from Avis again. What was the girl in Reno doing overcharging me?

I rented a vehicle for 1 week from 11/28/10 - 12/5/10 in Omaha, NE. I was in KS on 12/4/10 when the vehicle was impounded. The sheriff's department contacted Avis. Avis told the Kiowa County Sheriff's department to not return the vehicle to me. Information is in the Kiowa County Court Case. Avis did not pick up their vehicle until 12/18/2010. Avis then changed the weekly bill rate to daily and added charges my discover card that totaled well over $5,000.00. After providing all court documentation to Avis, they still refused to remove the charges.

On 3/11/2012, I booked a 2-day car rental along with a 2-night hotel stay at the SJ Fairmont via Priceline. Upon arrival at Avis SJC counter, I was advised they would not honor Priceline reservation as it stated pickup time as 1:30 pm (it was approx. 3:45 pm). I was advised to contact Priceline and have them move the pickup time to 5:00 pm. I did so from baggage claim pay phone and was advised I needed to get online to modify reservation. I advised Priceline I could not as I was in the terminal. I went back to Avis SJC counter and asked for least expensive one day rental. They refused to honor either AAA or Costco memberships as I was now a walk in. I was now momentarily stranded at SJC. I was given a Ford at $61/day times 1-day rate. The following day I used the automated Avis service to extend rental 1 more day (drop off 3/13/2012). The automated service advised total due at drop off would be $199.23, a far cry from the $ 61.24 2-day rate negotiated through Priceline!

I rented a car on Friday March 9 at the Avis location located at 18 Estate Thomas St. Thomas, USVI 00814 and it was from Friday, March 9 to Monday March 12 and my total was $198.75, with a hold fee of $300.00. My account was charged $242.49, which is an overcharge of $43.74.