Avianca

This is by far the worst airline ever! They will steal your money in your face, laugh about it, and direct you to read their "Policies". I arrived to the Managua airport to come back home when they told me my ticket was refunded. The people in the Managua airport were nasty and very unprofessional when it came to helping us. They just told us to move away from the counter and call the call center, no help at all! Once I call the call center and a couple of agents and supervisors later, no one helped!! They kept telling me to file a complaint online and that if they think the complaint was valid, they will give me a call within 30 business days! 30!!! Now I have $800 that Avianca stole from me!! Yes stole!!! They stole my money because I requested a change of date, not a refund!!! They processed a refund without telling me and which I did not request, and the only thing they're refunding me is $60 of taxes, out of $800!!!

Avianca sucks. Be careful doing business with them. Remember me avianca. You made me miss my flight because you said I had to have a return ticket. No other time Miami to Sao Paulo did I need one. You said all nicely that could go on the next flight in a few hours. Just go down to the desk. The hitch? I had to pay for another ticket. I'll never forget. Your $30 USD refund didn't make me forget.. idek it was for since it didn't say...I will avoid your airline at all costs. I fly Copa now.

First time we booked our Ticket with Avianca. Please do not book from them. The most HORRIBLE airline. Without informing us they changed our return flight to US. Instead of 6 hours flight changed it to 15 hours and day after the original departure. I was on the phone for hours but was not able to reach anyone. If I did not check in online I missed my flight. I had to pay double for another night for hotel. Also they charge $85 for carry on. No food, plus no one offers a cup of water, also they allow dogs inside the plane. I never seen such an horrible airline. I wish I read the reviews before booking a flight. I hope they go bankrupt. No agent were able to explain.

Avianca is known as a poor reputation airline, but in this case they really went down to be the WORST! They do whatever they want with their passengers as to postpone, cancel flights, accommodate people to travel instead of two stops, make you do four stops, etc.; they don't give any credits. Additionally, their "supervisors" like Julissa ** are a scam; they don't exist and play with you. Also, DON'T EVER BUY AN UPGRADE! If AVIANCA cancels your flight, YOU DON'T GET THE MONEY BACK... in a single word - white tie thieves!

Avianca is the most bad airline, bad customer service, misleading publicity, not return of money, no leg's place on the plane, not water, this airline is a disaster. Please NO FLY WITH AVIANCA. My fly from Miami To Barranquilla.

Avianca is the worst airline I've ever flew with. They simply don't care about anything regarding the clients. Expensive tickets and the worst experience you'll have. Don't use it! I hope they bankrupt so that they don't have the possibility to keep disappointing people!

Avianca is the worse company I have been dealing. For 2 months and over 20 phone calls I can not solve my problems. Regretfully I purchase airfare from Avianca 3 years ago. My flight has been canceled due to COVID pandemic. First, I tried to get a refund - Avianca refused to give a refund and offered just a credit. I travel 2-3 times per year and I agreed thinking that I could use my credit for future travel in form UATP credit. When I was trying to use my credit and purchase ticket on website, it only took off $5 from the purchase price. I called multiple times, get same answer - nobody speaks English in website department. I filled a case with tech support 1m ago. Nobody contacted me or trying to help. Avianca just stole my money. This company should not get any business in USA. STAY AWAY from Avianca.

This is the worst airline. I'd give 0 stars if I could. Long story short, this is a horrible airline to work with if you have a family emergency and need to make quick adjustments, they are greedy for money and they are not considerate - I'm a very popular person on IG and Facebook and I will tell them my experience is horrible.

I've flown on Avianca before and they used to be on par with other International flights. Since they merged with LACSA Costa Rica, this is no longer true. I flew over the holidays 2022-2023 from NYC to Medellin. It was a direct flight. Here is what you can expect: -They are using commuter-sized planes for International flights. Which means - even smaller legroom, no outlets, no monitors, no movies, no food or snacks included, and even no water! You had to purchase everything.

I also flew from Medellin to Santa Marta on Avianca and guess what? That 1 hour flight had a larger plane than my International flight. No sense. I hoped things would be different on the way home to NYC, but it was the same horrible little plane flying home with no outlets again. Never, ever will I fly Avianca again. Period.

This was my first time flying with the airline. my issue first started when I tried to book on their website & got a message saying my payment was processing but my credit card was never charge. Did a few more times using different cards with same results. When I got to the airport my check baggage was double than what I could have bought it on their website. @ The check in counter I spoke with a national & he told me sometimes they don't charge him for extra baggage. I explain my issues with few agents @ the counter & one was polite & said call Avianca for a refund on the luggage 'cause my payment didn't go through. The other agent said I should have tried a card from a different bank.