Avianca Reviews

Paid for seats 6a and 6b and get left with seats in the 27th row with them wanting me to pay extra for the seats I already paid for.

Unfortunately, Avianca is the only airline that flies directly to El Salvador from San Francisco, California. We had purchased two basic tickets before a tragic accident claimed the life of a cousin in Arkansas. In an attempt to attend the funeral service in El Salvador, we requested a change of our flights. However, Avianca refused to process the change and instead opened a case against us. Despite our repeated requests for a resolution, Avianca remained unresponsive.

Early January I bought two tickets as an emergency because my mom was very sick and passed away. Since I didn't know when I was returning I didn't buy the returning tickets. When we got to the airport the Avianca customer service didn't allow me to register because they say we didn't have a ticket to return. After all the pain I was going through do to my mom situation they didn't help. We buy the return ticket and they say it was too late to border the plane. I have to buy others tickets in Jet Blue for a couple hours later. I am never traveling with this company anymore. I contact them to return or reimburse me and they haven't. With Jetblue I bought the tickets they never ask me for a return ticket. I think this is a trick Avianca people used. I don't recommend you to travel with Avianca. To be honest they don't deserve a star from me.

Avianca is the ONLY airline that does not include the TSA Precheck in the ticket, you have to go to the counter to include it and you waste time making your TSA Precheck useless.

This was the absolute worst experience I’ve ever experienced in my entire life, not even for travel just generally. My flight was delayed, happens sometimes of course, but instead of replacing the two flights that I had originally scheduled to get to New York they offered three causing my trip to delay by several hours in endless connections. I called customer service for help and they referred me to the front desk at the airport. Went to the front desk at the airport and they referred me back to the customer service line. Both told me to submit a request for compensation or a refund with promise that I would definitely be help, and shortly after was notified that there’s nothing that can be done. Hundreds of dollars in the trash in a completely delayed trip that had ruined the entire experience for me. Still trying to reach out to customer service lines with no help and no offerings of other options. Worst experience of my life.

Heads up to fellow travelers using Avianca at Dulles (IAD) — had quite an experience today at the check-in counter. The agent tried to charge me for my carry-on bag, which is explicitly included in my fare. When I politely declined, she became visibly irate and difficult. What made it worse? She muttered under her breath “What? This man?” — completely unprofessional and, frankly, disrespectful. A manager had to be called over, who confirmed I was 100% correct and did not have to pay anything. Know your rights before you fly! Avianca’s own boarding pass clearly shows carry-on is included. The manager handled it well, but no passenger should have to fight at the counter for something already paid for. #Avianca #IAD #Dulles #TravelTips #KnowYourRights

I was approved to receive a refund for my flight since the flight change was declined then they tried to say my refund could not be processed to a card that was not mine and the rejection date was in 2001 (24 years before the purchase of my ticket). I attempted to contact them and they stopped responding when I started asking too many questions. Do not use this airline.

How dare you!!!! Honestly how dare you FIVE TIMES I'VE BEEN HUNG UP ON BECAUSE YOU REFUSE TO ACCOMMODATE MY SON IN HOUSTON TEXAS!!!!! Because your airlines were late!!!! No food no accommodations. No transportation to and from said accommodations. How disgusting and your customer service is HORRENDOUS. They are joking about how horrible your services are. Just so people know I’ve contacted the TSA, and the department of aviation because this airline has zero and I mean zero customer service and accountability. Blaming West Jet and the TSA, if I could put zero stars I would and to be honest they should be shut down because they’re just that shady. Saying they couldn’t find the file then only half the excuses and hang ups are just unbelievable. Stop flying this airline. Boycott them!!!!

I paid for first class seat. At airport, I got charged $130 for a checked bag. I only had 1. You'd think first class would include a free checked bag? They gave me a bottle of water and a bag of chips. No wonder the plane was mostly empty. Crappy operation.

If you think about changing your flight and decline because of the price. They cancel your flight before you decide not to pay again. It is bologna! They are a rip off. The customer service is awful! Do not book with this airlines.