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Austrian Airlines Reviews
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I fly constantly (have been to 36/50 states and 49 countries) and have never written a review of an airline. Austrian was by far my worst experience. They lost my baggage on August 25th, 2022 and only reviewed my claim January 20, 2023 after I called every phone number (don't even get me started on how I was given countless incorrect emails and phone numbers about following up) and complained on every social media platform. They said the direct deposit for the montreal convention funds would take 3 weeks. Then, I had to follow up because I never received the funds. THEN they responded and said my American account was rejected on FEBRUARY 28TH and to "find a friend with a European bank account". This airline is abominable.
I would give them zero stars if possible. They’ve lost my luggage twice. It’s been over four months and they haven’t reimbursed me and won’t reimburse me the amount they owe. They claim they never received my claim even though I’ve submitted it four times. Now I specifically got a carry-on luggage so I wouldn’t have to EVER check my luggage in with them again. I was fine on the flight too but on the flight from they would not let me carry my luggage on. I got the carry-on luggage from them also. They don’t care about their customers. Don’t ever fly them. Two out of the three times I’ve flown with them they lost my luggage.
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I flew on August 20 2022, VIE->LAX. My 3 bags were 4 days late, so came on August 24th. I filed complaint on their website for reimbursement and no response.
Also filed complaint about parent company, Lufthansa, with BBB but BBB said they never responded to them either. It's now been 70 days and counting.
Worst customer service ever! So now we made it on time to Vienna to the gate to catch our transfer flight after Austrian Airlines arrived way too late at Malaga and now austrian airlines rebooked our ticket TO THE NEXT DAY EVEN THOUGH WE ARE ON TIME!!! We didnt ask for any rebooking. And it's too much work for austrian airlines. They are telling me to undo their rebooking for us so we can catch our flight now TOMORROW??? What???
NEVER FLY AUSTRIAN AIR...SURELY NOT BUSINESS CLASS! On a recent flight from New York to Vienna seated in “Business Class,” I was subjected to extreme humiliation by a flight attendant. I went to wash my hands in the lavatory, and upon returning to my seat the flight attendant reprimanded me publicly for not flushing the toilet. As I tried to explain to him that I did not use the toilet, just washed my hand there, he challenged me about tissues in the toilet bowl and more. He would not back off and just perpetuated his baseless claim and walked off shaming me to all on board. It was utterly unprofessional and disrespectful as opposed to the poise and tact expected by airline crew members!
On Feb. 5 I booked a United flight to Vienna, Austria that included a flight on Austrian Air. United told me to contact Austrian to book my seats with them and so I did. I was never told the seat were non refundable as United always returns their fees for upgraded seat so I felt at ease since Austrian is part of the Lufthansa group and member of the United Star Alliance. Only after booking I got a notice from the US State Department that travel to Austria was not advised so I canceled my United flight and contacted Austrian to cancel but they refused to refund my seating fees. All of this was done on Feb. 5 so 24 hours had not ever lapsed.
They said my seat fees are not refundable and that I had receive a notice to this policy however I did not receive that notice until AFTER I made the purchase. What a SCAM this airline is. How do you know any of this at the time you're booking the upgraded seats. I have flown Lufthansa many times while traveling Europe but never again. I have submitted a claim to United Mileage Credit card so we will see what they can do. BEWARE!!!
I don't have the stomach to write much about this experience but believe me, they are not only incompetent, they also rig their website, fee structure and phone service to disable the customer from getting what they paid for, in the event they have to cancel because Austria has shut itself down. They also should shut down this airline. They owe me $3500 but have made it impossible for me to rebook my ticket in accordance with their policy. I can't get them on the phone and their email customer service is a big nothing burger. So, please avoid using this airline. I used it because it was the least expensive but ironically, it has ended up costing me more than $3,500.
Our boarding was denied because there was no place left on the plane. No refund, horrible customer service at the airport, no response over phone or email. Never had such a bad experience in EU with any airline. Do not recommend and will never fly with Austrian again.
ZERO CUSTOMER SERVICE. I bought an upgrade for my flight. The upgrade was canceled. I was not notified AT ALL! I went to check my flight status which is when I noticed the upgrade was not there anymore. When I called they stated that there was a system error and my upgrade was canceled. No refund, no notification, NOTHING. Purchasing the upgrade now is triple the price I paid. I insisted that the upgrade be reapplied. It is in no way my fault that their system had difficulties. They claim there’s nothing they can do.
Have you ever heard of something like this??? I travel more than 10 times per year and I have never ever seen an airline with this response. I have spoke to a member on the board who promised to get back to me - no answer. I have messaged the CEO and other numerous chair members- leave me on read. DISGUSTING. Never again in my entire life will I fly this airline and I will never recommend them to anyone. Spare yourselves this headache. Imagine showing up to the airport with this news being handed to you. If I could rate them a 0 I would. For one trip I have 3 issues with the same airline.
If you are reading this stay away from this airline. They have so many complaints against them online. They are rude. They don't return your emails and have the worst customer service my family has ever experienced. Here is one paragraph that states what they have offered to my family in compensation on company letter head via email. "We would like to offer you one free rebooking of your itinerary to a later date of your choice. The new flight has to be started by April 30, 2021. If the originally booked fare is no longer available on the newly selected travel date, a corresponding difference must be paid. If you do not know a new travel date yet, you can decide by August 31, 2020. Please let us know if you want to put your reservation on hold and rebook later on under the above mentioned conditions. Otherwise your reservation can remain valid and used as it was originally booked or cancelled according to the original fare rules."
I tried to rebook my flights with my voucher as per their deadline request, I was on the phone for over 1 hour. Finally I get a person. The IR supervisor of the reservation dept. She informs to me she can’t provide what they have stated in the email. All she has is a credit on my taxes that’s not what was agreed upon. She then didn't say anything for 20 min or even tried to explain why she couldn't honor what they stated in their email. She just stayed on the phone waiting for me to hang up, I believe this is what they have been told to do. Stay on the phone and say nothing and wait until we hang up. You will see other complaints about this same tactic from another unhappy client.
I have had enough of the runaround because of the poor customer service provided to me. The hassles of trying to rebook my ticket with the lack of communication and being on the phone for along time waiting being told that I would have someone contact me with no email to me. With all the time I have spent and the poor communication provided by Austrian Airlines. My family is requesting a formal apology and a complete refund voucher with no expiry date like all other airlines have been providing. I second the other complaint from another unhappy customer of this poorly run airline that is listed for all to read. They are the only airline in Europe with whom we had this problem for flights cancelled due to the Covid-19 crisis. AVOID AUSTRIAN AIRLINES LIKE THE PLAGUE -- They are nothing but thieves.
Austrian Airlines Company Information
- Company Name:
- Austrian Airlines
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