Austrian Airlines Reviews
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About Austrian Airlines
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Austrian Airlines provides passenger and cargo air transportation services. Operating from its Vienna hub, Austrian Airlines also offers multiple cabin classes. Since 1957, the airline has connected Austria to destinations throughout Europe, Asia, North America and Africa.
- Friendly and helpful staff
- Timely flight departures
- Lost luggage issues
Austrian Airlines Reviews
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- 4,889,230 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 2, 2025
What a horrible experience with this airline customer service. We flew from Munich to Vienna and waiting for over an hour for our luggage to arrive. After the hour the sign saying baggage claim from Munich disappeared so went to go ask customer service about our luggage. I have AirTags so I could see that luggage had arrived but never made it conveyer belt. We had a shuttle to catch (others were waiting for us) to take us to our boat for our river cruise. I explained this to customer person in lost and found that our luggage had not showed up and that we had to leave to catch our boat. He said luggage is here so just wait.
I, once again, explained that we had to leave and he said then you leave without your luggage. Shuttle person kept calling saying they couldn’t wait much longer. Needless to say almost two hours later and we still didn’t have our luggage even though AirTags showed luggage was at airport! Worst experience, super stressful and frustrating.
Reviewed Nov. 5, 2025
My husband and I traveled with our 6-month-old daughter from Texas to Austria this past August, and while our baby was an absolute angel, Austrian Airlines made this trip a nightmare. Our flight from Texas was delayed over an hour because they didn’t have enough staff to load the plane. This delay caused us to miss our connecting flight — through no fault of our own. When we went to the Austrian Airlines counter for help, we were told our only options were to wait until 10 PM for the next flight or take a train. Neither was reasonable after already traveling so many hours with an infant.
We asked about a refund for the missed connection and were told to email customer service. After doing so, they denied our request, claiming we had “enough time” to make the connection — completely ignoring the fact that a customs trainee held us up by unpacking and testing every single item in our carry-ons. Because of that delay, we missed our flight and were forced to rent a car and drive four hours to our final destination at our own expense.
To make matters worse, Austrian Airlines then canceled our return flights entirely because we missed the final leg on the way there. We had to pay to reinstate those tickets, and we also lost the money we spent upgrading to extra-legroom seats. Our return flight ended up in cramped seats with zero legroom, despite having paid for the upgrade. And as if that wasn’t enough, when we finally arrived back in Texas, our brand new $120 suitcase was completely destroyed — split wide open and literally wrapped in rope by the airline to hold it together. I even have video proof of them wrapping it.
Throughout all of this, customer service was dismissive and offered absolutely no assistance, compensation, or even an apology. I strongly recommend avoiding Austrian Airlines. Their flight schedules are far too tight to realistically make connections — especially for families — and their customer service is completely unhelpful when their own operational failures cause problems. Save yourself the stress and choose another airline.
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Reviewed Oct. 16, 2025
I have faceless with Austrian Airlines many times and have been pleased. I need to change my date and there is a price for that I understand but to not be able to use my pd luggage on my new date is a rip off. It's bad enough the amount they charge us is outrageous. I prepaid for my luggage when I booked the original date unfortunately I need to travel sooner but they WILL NOT honor my luggage payment.
Reviewed Sept. 26, 2025
My daughter and I were on flight July 4th Chicago-Skopje. Overall ok experience however on a way back Skopje -Chicago on August 26th older flight attendant was very rude and I could hear she was rude to Other people, speaking disrespectful, loud and almost screaming and made the flight unpleasant. If you hate your job quit. Also same flight tainted didn’t bother to bring any coloring books for my daughter as we were given before. She just rushed to get everyone out of her way, serve food and drinks quickly and leave in the back/front. I had given a chance to this airline company few times but this is where I draw the line and won’t use their services again especially for flying business class and paying lots of it.
Reviewed July 29, 2025
Terrible service; desk people... Food disgusting. Avoid this airline. Ground personnel had four hours to put the luggage on, but they didn't. We got them three days later with damage. They need a lots of improvement.
Reviewed July 7, 2025
Zero stars, terrible service, police inside the airport are rude and racist, after security checking and you think you're done, they may come and pick up a dozens travelers for an extra check up. Poor country, poor education, I won't use these airlines even if it's free.. Don't wait for any welcome or respect from the police who stamp the passports. Simply because they're full of hate.. Sorry but this is the truth.. June 1st, flight Vienna to Chicago..
Reviewed July 3, 2025
Checked bags... we are full so... No! Free wifi... yes but.... not this time. We are so sorry we missed your deadline.... But we won't do anything to demo that. Very poor for price. Would try and avoid.
Reviewed Feb. 8, 2025
I will be traveling soon on my first use of Austrian Airlines - not impressed so far and I have not even flown yet. I am with group traveling to the Dolomites for a week of skiing. Our group can not use the APP for Austrian because we are on a "group ticket" we have to wait until the day we fly to check in at the counter. Also, we have not had to provide the scanning and download of our Passports like we do on our other Apps - United, American, Delta etc..... But I guess the tour operator did provide the number.
With 6 weeks before the ski trip we were told - oh you only get one bag and one carry on because of this Group Ticket (bottom of the barrel cost I am sure) so if you have a ski bag it is $250 each way. Typically you get 2 free bags flying overseas and if we had used a different airline at probably a little higher cost we would have gotten two free bags, the use of the airlines App, check in 24hrs and have a seat. Not sure if this will continue to be a nightmare or not but having flown many airlines and frequently to Europe this is very strange. I can't even have the App to use to see time changes etc. If you put in your Confirm. Code it says - this is a Group booking we can't help you. So there - first and last time to use Austrian Airlines. Fingers crossed it works out but good news is we are flying Lufthansa back and I love Lufthansa!
Reviewed Oct. 27, 2024
We booked a flight from Vienna to Amsterdam on Austrian Airlines. My wife, and I each had a carry on roller. We upgraded our seats to sit at the front of the airplane. When we got to our seats, I noticed that the above baggage compartment doors were closed. I went to open it, and the flight attendant immediately stopped us, and said they were full. She won't let us open the overhead bin on either side. She instructed us to put the rollers further down the plane.
I found a spot about 10 rows behind my seat. Then another passenger came on, and opened up the baggage door, which was completely empty, and he was in the same row with us. Other passengers started using the space to put their rollers up there. Even the one across from us, that was closed was half empty. This was extremely disappointing. We paid for premium seats to get off the airplane quicker. We ended up being the last ones off the plane, as we could not get to our suitcases. We will never fly with Austrian Airlines again.
Reviewed Oct. 21, 2024
Me and my family were excited about traveling on the Austian Airline for the first time but they made our complete trip both way a nightmare full of disappointments, on our way from Houston to Amman we missed our flight from Amsterdam to Vienna and was rerouted to two trips instead of one and delayed 15 hours, when we got to Amman our luggage was not on the plane and we waited for 3 days to get it when we got it 4 suitcases were damaged.
On our return trip they cancelled our flight and rebooked for 15 days later. We end up extending our house rental, car rental phone line, long distance charges over $850 (I spend over 10 hours on the phone trying to rebook our cancelled flight) and my children missed ten days of school, on our way back we again missed our flight from Vienna to to Frankfort due to the delays by Austrian Airlines from Amman to Vienna, we end losing 17 hours,
I wrote to the Austrian Airline to compensate me at least for the house rentals and car rentals and phone charges close to $1900, the sad part they refused to send any compensation and send me a letter asking me to consider them for my future flights, this is the worst company with the worst customer service. I am beyond frustrated and upset. I will do everything I can to get my lost money caused by their cancellation. By the way in Vienna there were at least 600 people who had missed their flights because of incompetency of the personal running this company.
Austrian Airlines Company Information
- Company Name:
- Austrian Airlines
- Website:
- www.austrian.com