Atlantis Paradise Island Bahamas Reviews

Stayed in Royal Atlantis. Was “upgraded” to room with two doubles in unrenovated West building. Was injured on Rapids when attendant left his station to chat with another worker and six riders all converged at the entry point to the rapids. Staff was less than helpful. Only about half the resort is open at this time. Would strongly suggest seeking another vacation resort option.

Have never stayed at such a rude and dirty resort. The staff must be poorly managed and underpaid because they are almost all rude. You spend 3x the normal prices at other resorts to eat and the wait is 3x as long but not due to the line. The workers are just slow and don’t care. They act like it’s such a big deal if you ask for plates or forks with your $159 lunch.

Booked a trip on 5/6. Fully Refundable. First they were supposed to charge a deposit but rather charged the full fee. Sneaky. I cancelled today, 5/9, 3 days later and am told 60-90 days for refund. I advise rep that is nowhere in my booking paperwork so I will give them two weeks before I contact my credit card. They are running some sort of Ponzi scheme to run day to day operations. I understand financial issues due to Covid but they should have updated policies a year ago so people would not be deceived by the “flexible cancellation” and refund policy.

I reserved my trip through Atlantis because they had an offer for Florida residents to stay more than 5 nights and get the 4th night free. I needed to pay the full price upfront which was $1,903.80 (with taxes and resort fees); there was no breakdown about the savings of the 4th night being free. When I checked in, I asked for a breakdown and they informed once I check out they would have the breakdown by night with any additional expenses I may have charged the room.

Just putting this out there for anyone that planned on traveling to Atlantis Hotel & Casino, Paradise Island, Nassau, Bahamas once they reopen. I am very sensitive to how Covid-19 has affected operations and finances in every industry. However, I am not cool with poor customer service & feels the response of a company speaks volumes. My trip was planned for 3/27. The ONLY reason I cancelled is because the DHS said they weren't prepared to help folks get back to the US if they traveled internationally & got stuck. I contacted Atlantis on 3/25 by phone, and was instructed to email my refund request.

Hello. I had a similar experience with Atlantis not giving me my money back after they shut down the hotel during my Scheduled stay During Covid Madness in Apr. 2020. I will say that the phones reps were all very nice but I was told I’d get my refund in 90 days but that never happened. So here’s how I got my refund: I waited The 90 days then called them when it didn’t arrive; they told me to wait 10 more days. No refund; I called back; they told me to wait another week; no refund, and on and on. This is July now....was supposed to get refund in June. Finally I called my credit card company and disputed the charges. This worked! Within two days all the money was Refunded back to me on my card and within two weeks I got a confirmation letter from my credit card company notifying me that Atlantis didn’t dispute my disputed charges. Maybe those of you with a similar frustrating experience can try this method. It worked for me. Hope this helps!

Due to closure of Bahamas due to COVID- our May 2020 trip was cancelled. We have been asking for refund since April- Have many emails that return will be 30-90 days. Still have not received refund. Contacted CC company to look into... Careful making plans.

On 9 August 2019, my wife and I paid in full for 4 suites in The Reef Atlantis to celebrate our 50th wedding anniversary between June 7-12, 2020, with the families of our 3 daughters. We opted for the highest rate, which allowed us to cancel the reservation up to 14 days prior to check-in and get full refund. Due to Covid 19 travel restrictions, we asked Atlantis to cancel our reservations on April 5, 2020 and asked for refund of full amount as per our contract. Despite repeated emails during the past 100 days after the cancellation notice, Atlantis is refusing to let us know the date of the refund.

It’s okay.

Rude staff - unwilling to help - don't ruin your stay at the Bahamas by going to the Atlantis. You will be better off going to One of the other resorts! In addition, there is no flexibility in making reservations, fees are incredibly high - not recommended.

Don’t go to The Point restaurants. We did during our recent stay. They served raw chicken tenders to my four year old grandchild. We made out a report and The Royal where we were staying did not even call to find out how the child was. They did not deduct any money or the meal plan for that day. Would not go back again. The staff is disorganized and the restaurant should be shut down.

My best friend and I are currently staying here as I am writing this. We have no hot water. We didn’t have any towels, had to call twice to get them. The whole hotel feels like it’s 20 degrees. And worst of all, I simply go downstairs for a midnight snack to the store to see that it’s closed. Then I get told I can only buy food at Olives (in hotel) where earlier I had spent $100 on a small meal. (Chef was nice though). Also I’m a vegan, so I can’t eat anything there without spending less than $30. This has overall just been annoying. Someone needs to fix this.

Sun was nice...when we saw it. 2 days of rain and no other options there. I am going to warn Buyer Beware!!!! Atlantis was a one and done for my family (and it was relaxing to get away). Room was nice, clean and spacious. Otherwise, cost was ridiculous. $56 for a regular pizza and 3 cans of soda; $80 for 2 soda and 3 sandwiches. You will pay 12% in VAT which is their tax and 15% gratuity on every purchase. Saddest part of it all is their staff doesn't see it. We spoke to an employee who told us their average pay is around $150 per week...yes, that's per week. She told us the 15% gratuity goes into a 'corporate pool' for all of the employees but they don't see it.

The power at the hotel went out twice during our 6 night stay. We ended up missing a big chunk of our vacation due to this. The rooms and pools are nice. The staff is also very pleasant. Overall, it is crazy expensive and the food is not good. Definitely, better options!

My husband and I recently visited the Atlantis Resort on October 29th, 2019. We are world traveler and have experienced all types of hotels around the world. Atlantis Bahamas was by far the worst hotel we have ever stayed in. From the moment we walked up to the check in counter to the moment we checked out, Atlantis Resort was a big disappointment.

Visited Atlantis for 8 days and hurricane Dorian was there at the same time. The room assigned was a total disaster. 1) A.C did not work. 2) Called house keeping for a blanket, never came, called again. 3) Flush toilet and brown stuff came out & sometimes the flush did not work. Complained & got the room changed, it was like from the fry pan into the fire. a) Shower went from hot to cold. b) Same problems with the toilet. c) Entrence door to our room did not lock, maid called maintance.

We were very disappointed with the service of Atlantis Bahamas. We had stayed previously at the Atlantis in Dubai and we had Amazing service. Upon checking in they had us signed up for too many nights and they were quite busy, so the assistant at the desk confirmed that we would definitely get a refund of the extra night and we would see it on our receipt. Upon checking out we were given the bill by another agent at the desk and the extra night was included. He told us it was a mistake and that he guaranteed that they would refund it to our credit card. We have been fighting with them for over 7 months and they refuse to refund us the money. Now they are willing to give us an extra night stay there for free on our next visit there. After all the frustration we would probably not stay there again. I hope none of you experience such bad customer service as we did.

After what happen with the Hurricane Dorian and that is going on in Bahamas we need to cancel our reservation as we did with the plane tickets without any problem, actually the airline understood and return the money due to the nature of what is happening there. So we called Atlantis and cancel our reservation which they accepted but without any reimbursement and oblige us to lose almost a 2k or we need to call in 2 months to make a new reservation and use it. The rep wasn’t very helpful and don’t give us many options.

We began our adventure in July 2019 and stayed at The Reef. We had an efficiency apt. There was 3 of us and if I had it to do over again I would have paid extra to get a 1 bedroom w/ bath. The staff were very accommodating especially the front desk. We had efficiency kitchen but it was quite limited. It was hard to actually cook a meal, but we could keep things cold, make coffee, warm things. Be prepared to fork out big bucks for meals. The cheapest and probably one of our favorite meals was Marco’s Pizza delivered to the hotel. We made reservations twice at restaurants while we were there but you could probably get away with just walking in without. Our favorite activities was snorkeling the ruins at the Royal Hotel, Dolphin Cay and of course my kids loved the water park. It was a great vacation!

The Atlantis, once known as the king of the Bahamas is not even a prince today. Our 2019 summer vacation was our fourth stay at the Atlantis. When we checked in, our concierge, Aaron was extremely helpful. He assisted us with our bags and was very pleasant. Those at the main front desk were unfriendly but told us that we were VIP. Nakia at the VIP front desk was wonderful! She was friendly and the consummate professional.

This is the worst place for a vacation especially if you are taking kids. One bad customer's service. Two, very very over price. Three, the people there do not appreciate your visit. I had a very stink experience that make me never want to go to these kind of resort again. From the time I checkin, the problem started. They give me a room with one king bed when I booked a room with two queen beds. They say, "Sorry but we have no room with two queen bed available." When ask how they expect me and my husband to sleep with my daughter on the same bed, she say, "We can offer you a cot." I had no choice so we had to take it. Going into the room was a mistake.

July of 2018 I reserved my hotel room at The Royal at Atlantis. The Marriott page said in order to lock the rate I had to pay for the room in full. So, I paid for the whole stay. One year later I arrive and spend the week. Only to discover The Royal changes room rates based upon the demand. In a nutshell The Royal added almost another $1000 to my stay because I was told and I quote "We can Bill what we want to bill." The front desk was useless and I have to eat the additional charges. I am so disappointed. My family and I had a whole wonderful week and this rate changing has truly soared my view on this entire organization.

The Wi-Fi is terrible which is part of the $40 service fee. It is off and on all day. The built-in gratuity and service fee adds about 24% guarantees you that the service will suck. At the pool restaurant it took us over an hour to get two sandwiches, Nachos and a salad. No alcohol and it was $158. This place is a rip off. Cabs are $30 to go to the next building. They do have shuttles for free. But we don’t like to wait. 5 star pricing with 1 Star service.

This was the worst vacation my wife and I have experienced from a customer service, safety and room standards standpoint. My wife was injured in the gym the first day and we spent 6 hours in the hospital. Apparently this was not the first time someone was injured in the gym with at least one other similar incident where someone was badly hurt the same exact way. We received a call by Miguel while in the hospital which was the highlight of their customer service although we never actually spoke to him. The nurse said he would send transportation to pick us up from the hospital.

From the beginning, the staff (particularly female) were extremely RUDE! Checkout was a disaster! Everyone at the checkout desk was complaining that their bills were wrong. Upon questioning, we were handed additional pieces of paper, each more confusing than the last. After returning home and dissecting my bills, I paid roughly $235 more than I should have just to get out of there and never look back. Unless you plan to spend your night in the bar or casino, everything closes at 7 pm. Bottom line, the worst trip we have ever taken! We were treated RUDELY and forced to pay an incorrect bill for food/service that was extremely overpriced to begin with! Would definitely not recommend!

I had wanted to make this trip for so many years and finally did. Wish I had read all of these reviews before doing so. Overpriced, not worth the money, staff rude and clearly hate their jobs. Gratuity is included in all food service restaurants so the wait staff doesn’t feel it necessary to be polite. Upon checkout was told I didn’t use my 250 dollars resort credit I wasn’t told I even had which would have been nice after paying over 1,000 dollars in food for two for a week!

This was our 7th trip to Bahamas, our last trip was about 10 years ago. My iPhone was stolen out of my room. The security had me believe that my hotel room wasn’t latched all the way shut and anyone could have stole. The security didn’t want to acknowledge that is was a staff member. Fast forward this April 20-27 2019. We stayed in Harborside, rooms were OK and pool area was very quiet. We encountered a staff member at the Harborside pool bar get nasty with the lady in front of us for asking for more club side in her mixed drink. The drinks are $18 to 20 dollars. Are you kidding it? Should have been a simple yes. But then we started to noticed a lot of the staff just hated their jobs. Rude and begrudgingly guests for vacationing was very obvious.

We took our 3 teenage boys to Atlantis, Royal Towers from March 14 to 17, 2019. Our complaints were too numerous to mention, but #1 had to be the outrageous spring break partying carrying on in the corridors and rooms around us until 4 or 5 am each morning. Impossible to sleep and countless visits and calls to the front desk yielded empty promises that security would address the issue. Restaurants were ridiculously overpriced and food to moderate to poor. Ditto with trying to buy things from the stores or get a drink at the bar. ($22 for a mediocre glass of wine!!)

I will never stay at the Cove again! With the exception of maybe 2 people, every member of the staff that we encountered were either rude or just outright sucked at their job. They don’t want to be here and it shows. It began at check-in when they had our room reservation completely wrong, and it took over 45 minutes and multiple people to finally correct it. The gym attendant obviously hates her job, because she had a ** attitude. If the towel guy at the pool showed up within 15 minutes to set up your chair, that was a good day. The automatic 15% gratuity and 12% VAT clearly encourages ** service! Stay at the Ocean Club instead, as the Cove has gone to **. Hopefully, the OC can draw patrons away from the Cove and run it into the ground! There’s no way that the prices should be so high for such ** service.

Check in is ridiculous, stand in a line for 45 minutes just to check-in when you've already paid, months earlier, and find that the 2 rooms adjoining are in different buildings. At that point you are directed to another line across the lobby. Another 45 minute wait to find there is nothing they can do about it. After calling and stopping by multiple times the following day they were able to move our son the the same building 14 floor away with a different entrance. The restaurants are very mediocre at best, but their prices are 2 to 3 times more than equivalent restaurants of the same quality in the US. The VAT value added tax is a farce. There is no added value anywhere at Paradise Island or Nassau for that matter.