Atlantis Paradise Island Bahamas Reviews

Paradise Island, Bahamas

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About Atlantis Paradise Island Bahamas

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Atlantis Paradise Island Bahamas features hotel accommodations and entertainment. The resort offers a range of amenities, including marine habitats, water parks, golf courses and a casino, catering to both families and couples seeking a tropical getaway.

Pros
  • Variety of activities available
Cons
  • High prices for food and services

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Atlantis Paradise Island Bahamas Reviews

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    Reviewed Aug. 25, 2025

    Money stolen from room. Management did nothing and did not take serious and did not provide any solution. Very disappointed with staff. More interested in hanging out with other staff members or hitting on young guests. Overpriced. Dirty and old. Serious need of updating. Like a cheap cruise

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    Staff

    Reviewed July 22, 2024

    The resort offers a number of fine services. The staff was very professional and attentive, always willing to go above and beyond to meet the demands of the visitors. The apartments had all the contemporary conveniences one might want, were roomy, and were tastefully furnished. It was the ideal retreat for rest and renewal because of the tranquil, peaceful environment that pervaded the whole place. The resort provided the ideal balance of activity and peace, regardless of your preferences.

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      Reviewed April 18, 2024

      The room was equipped with all the modern amenities one could ask for, including a comfortable king-sized bed, a large flat-screen TV, and a luxurious bathroom. Every meal I had was a delight to my taste buds, and the presentation of the food was top-notch.

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      Contract & TermsPricePunctuality & SpeedRefunds & PayoutsStaffBillingTransparencyTimeliness

      Reviewed April 13, 2024

      I had a huge issue with Blue Adventures not showing up to pick us up for our snorkeling excursion. I had to waste several hours dealing with the Blue Adventures onsite staff to get it sorted out. Their manager Nathan J. Was amazing and I thought he had sorted everything out (including getting us on an excursions that left directly from the hotel that same day) and making sure I was credited for the difference (as there was $152.64 US difference in cost). This credit was not in my bill when I left the next day (he did warn me it can take 24 hours to get updated) - even though I explained to the receptionist what happened and showed them my credit ship (which they scanned) they said they would need to speak with Blue Adventures when the hut opened later that morning.

      I have been waiting to get my credit on my CC but when my statement came through they had actually CHARGED me for the CREDITED amount. So now I have actually overpaid by $305.28 US! I am getting the run around and am waiting to hear back from their Quality Assurance. I will be reaching out to the BBB shortly if this is not corrected ASAP.

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      Punctuality & SpeedStaff

      Reviewed March 19, 2024

      Good service, highly recommended, food and all everything was on point.. I loved all the things here... Hospitality is very nice..If you’re a foodie like me, you’ll love this place! The menu has a fantastic selection of dishes, and we loved everything we tried. We only had good comments about the food. I can’t wait to come back again...

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      Staff

      Reviewed Jan. 26, 2023

      My family and I had a wonderful vacation at The Reef in Atlantis Bahamas. The hotel is beautiful with the beach footsteps away and a beautiful heated pool. The vibe is so chill and from the moment we checked in all the staff was so polite, courteous and professional. There are so many opportunities to have fun in the sun here. We went swimming with the dolphins and parasailing and loved both of those activities. We always felt safe and we were made to feel so comfortable everywhere we went. We also enjoyed snorkeling near the rope bridge in tropical waters with sea turtles and exotic fish. It was a vacation of a lifetime and we plan to go back and stay in the same exact room just for the memory.

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      Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffBilling

      Reviewed Jan. 9, 2023

      Beautiful? Absolutely. Expensive? Ah yeah. Meal plan worth it! HELL NO! Run! After reading several blogs on how expensive Atlantis Bahamas could be, we called about the “Meal Plan” and our family of four (two adults, a young adult of 22 amd a teen) purchased it for $3100. I was told they would give more information about the meal plan upon arrival. Great! As a new guest to Atlantis I rely on the wisdom and knowledge of the staff to direct me.

      Upon arrival, I ask about the meal plan that I prepaid for. I told that when we dine, it is deducted from our amount we paid? Huh? I say we’ll do I get refunded the amount we don’t use? NO. Huh? I don’t understand. Why would I prepay if there’s no discount or what is the benefit. No answer. Uh okay? Two days into our trip take a look at the bill in the room to make sure we are not going over (a little nerve-wracking but okay) only to see a bill of $7,000!!! Jesus H ! I almost threw up!

      Immediately we go to the desk to get more horrifying news. 1) there was some type of card that was supposed to be given to us showing “specific places to dine” WHAT! We were then charged for the extra restaurants we dined. ON TOP OF THE $3000 we already paid.! 2) we were charged not once, not twice, 3 TIMES the meal plan! On my card that I’m trying to use for the vacation! Over $9,000 was charged to my CC! And I’m being told tjwy cannot take it off because I booked through Costco Travel! I said I bought the meal plan DIRECTLY from you not them. It doesn’t matter.

      To anyone reading this with a family. Dreaming about going here as I have and my kids… you can imagine the pure terror and stress that money weighs in on your mood. I cried amd called my CC company while the family went to dinner at the assigned restaurant/ buffet only to find out when I went back to the counter that “my meal” was charged on my bill! “You have to eat at the same time, mam”

      Wow! Wow! Wow! It took 3 days to get this taken care of so you can imagine.. this $10,000 vacation that our middle-class family saved for over a year was so stressful because how do I pay for lunch (oh yeah not included on the meal Plan) when they maxed out my card. I cried 4 of the 7 days we are here. No one seemed to care about the charges and how this was affecting our family.

      Why in the world would anyone get a meal lan that is prepaid dollar for dollar where you can’t go to certain restaurants, cannot eat when you want, does not include lunch, cocktails, extra drinks, tips, pool food… Because they want you to buy more. It is a scam. Do not get the meal plan.

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      Staff

      Reviewed Sept. 8, 2022

      We played Free Bet Black Jack at a table was host by dealer Raquel **. When we requested her to confirm if a hand was paid correctly, she asked us to "Drop Dead", which is abusive language, completely insulting, and inappropriate. The paid-out hand was also not correct. When I first learned of this problem, I contacted GM Grandview on the casino floor and was told that nothing could be done about my problem. ABUSIVE EMPLOYEE, NO INTEGRITY FROM UPPER MANAGEMENT.

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      CoverageTechPriceOnline & AppRefunds & PayoutsStaffRates

      Reviewed Dec. 26, 2021

      0 STAR REVIEW, POSSIBLE ATLANTIS GUESTS BEWARE AND GO ELSEWHERE!!! This is being written while stuck in quarantine in our room with no help from management. I am hoping to help prevent someone else from making the same mistake as us and staying at the Atlantis. We booked a trip to the Atlantis for us and my parents to have a dream come true type trip. To say the least we got far from that and it had ended up being a nightmare. We did all the testing beforehand and made it to the resort and are staying at the Coral Tower. Definitely older and outdated nothing spectacular about the room and in fact the Coral pool is closed for renovations and you have to bus over to another pool.

      The one shining light of the trip was the excursion to pig island which included feeding them then traveling to another island to feed iguanas and then to swim with sharks. That was amazing and would hugely recommend it to anyone traveling to the Bahamas. However if you are trying to figure out where to stay, choose BAHA MAR! I don’t know if it’s more expensive and if so by how much but I’d pay that difference or stay less time to be able to stay there. I contracted covid here and tested positive the 23rd. Immediately get notified to quarantine in the room and that staff would reach out and nurses would be checking in daily (which hasn’t happened). Was given a “number” to the manager which we still can’t get ahold of and it’s like moving mountains to get water delivered. We were told we get a “preferred rate” of $424 a night due to covid.

      You might be thinking the travel insurance you pay for before coming will solve everything, not quite. We front all the cost and can be reimbursed up to $500 a day. Hmm? The room is $424 and a basic meal for two cost $70, whelp over the $500 mark by breakfast… and to qualify for the travel insurance you have to confirm your positive covid test with a pcr test which you have to pay $400 for. When trying to get this pcr test I was told they may not be able to get to me tonight because “they stop testing at 8” and there were 9 OTHER PEOPLE WHO HAD TO GRT TESTED TOO. Management doesn’t seem to care that we are stuck in our small room during Christmas with basic cable tv and no water paying out the ** for the experience.

      Even better my wife is forced to quarantine with me in the same room who tested negative with no symptoms basically ensuring she will now get it too, how about put her in the adjoining room so we could be close and her not be forced to get infected. Then to top it off I find out the resort close by the, Baha Mar, that per their website “Baha Mar’s Travel with Confidence Program pledges that should a resort guest test positive during their stay, Baha Mar will facilitate their quarantine with courtesy accommodations and a daily resort in-room dining credit of $150 per person per day, for up to 14 days or until the guest receives a negative COVID-19 result. Should the guest choose to leave The Bahamas earlier, Baha Mar will provide private air travel to the US mainland for the guest and their immediate family, free of charge.” Baha Mar goes above and beyond their customers and Atlantis is content with pretending theirs don’t exist.

      My parents, who thank God, had left the day before all this started. They are now freaking about knowing we are stuck here with terrible service and conditions and are currently considering Air Ambulances to get us back ranging between $25,000 to $30,000, not something plausible for them or us. So it seems we are stuck, with little care from the Atlantis Resort team and we will have to see how the next few days turn out. In fact the GM “respectfully declined” to do anything besides the resort fee of $59 a day. He did make sure to ask if we got our covid care package consuming of garbage bags full of shampoo and coffee toilet paper and sanitation wipes. Do yourself a favor and consider another place to travel to, anywhere else.

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      Customer ServiceCoverageStaff

      Reviewed Aug. 8, 2021

      We stayed at the Cove Atlantis from August 1-7 2001. While we were impressed with the beauty and hospitality upon our initial check in, we were very disappointed in many other aspects of the resort. First and foremost, most of the staff were very uninviting and rude. When we would ask a question or need assistance, they would point or answer with a one word answer. Very few of the staff would greet us or ask how we were doing. It seemed obvious that they did not like their jobs or appreciate our tourism. Secondly, we were very disappointed in the lack of attention and cleanliness that staff devoted to the beautiful beach, specifically Paradise Beach.

      The chairs, while very comfortable, were dirty and covered in lotion from the previous occupant. You had to clean off the sand each day and we had to pull the chairs down to the water each morning. The beach was strewn with trash (plastic cups, masks, straws, sand toys, dirty towels, etc.) It broke my heart to see such disregard for the beach. The resort makes other efforts to be environmentally conscious (ie water bottles, paper straws, etc.) but gravely mistreats its most valuable asset. It is highly unlikely that we would recommend (or return) to this resort. While it does have many attractive features, the overall experience was very disappointing.

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      Atlantis Paradise Island Bahamas Company Information

      Company Name:
      Atlantis Paradise Island Bahamas
      Website:
      www.atlantisbahamas.com