Atlantis Paradise Island Bahamas Reviews

Here is our experience overall. We went at the end of January, so it was off season. We had a taxi from the airport and that cost about $50 (would have been nice to have a shuttle but I would not complain about that). The drivers were nice both ways. Check in had no line so that was very brief and the woman that checked us in was very sweet (Tremaine). We asked for an upper floor and she gave us a room on the 20th floor with a beautiful ocean view. It was beautiful! Bellmen were available but we chose to not use them. We walked the grounds that first night to learn our way around and the site is beautiful. Bring comfortable walking shoes. You will walk miles in one day but it is worth the walk.

Our days were pretty much the same: we hung out by the pool and hot tub. By the way, the hot tub gets loaded with little children, so go as soon as it opens. We cooled off riding the lazy river, rapid river (not too rapid and lots of fun) and some of the other water slides. There are spots with music playing, other spots with some nice singing and areas where it is quiet. lots of choices available. As for food, we packed quite a bit for in our room. Brought things from home, so we can have small meals and not spend on lunch. But we would sometimes split a wrap or a burger and fries. One burger with fries and a small drink cost $18. So, if you have a family of 4 it can get pricey.

One thing to note, the food is marked up about 30% from the listed price due to the added tip and resort fee. So a $15 burger is $18. Just remember that when ordering. We drank the coffee that we can make in our room and that was fine for us. But there are a number of Starbucks where one can get coffee as well as other locations. One can even walk off property to the nearby Dunkin' Donuts and get less expensive breakfast stuff. There is a liquor store nearby and you can make drinks in your room. Okay, this is getting long winded, so I will try to wrap it up.

We left the pool area around 5 and showered. Went out for dinner and that is where we spent money. Even if you go pretty cheap, it will cost anywhere between $40 to $70 for a meal with no drinks. Of course if you get steak, it is much more pricey. I suggest you spend part of the first day at the marina area and look at the menus of the restaurants. It is a great place to eat. We bought a large pizza there and only spent $42 (lol). But there are things that are more reasonable. You just need to learn what is available.

Evening activities can be simple and free. Walk around and enjoy the beauty and the free singers and have a couple drinks (about $20 each). Things can add up so be careful! All in all, it is very much worth the experience. The kids will love the day activities and love the rides and pools. In the evening, you can tour the free aquariums and take your time looking the place over. The dolphin area is great but it costs $18 per person just to hang out at that beach. To pet and hug dolphins is about $160 per person and needless to say, that will add up quickly. I say go for a vacation there with plenty of fun and healthy snacks and that way you can save quite a bit on food. The view from the rooms can be breathtaking and you will love it. Lots of tropical plants and beautiful fountains. They really put a lot of money into the surroundings. That is it and I hope you love my book.

Here are a few examples of the issues we encountered on our stay: Problems with accommodations - 2 of the villas we stayed in didn't have air conditioning. 1 of the villas flooded one night while we were at dinner. 1 of the villas had brown water pouring from the shower one of the days. The TVs in 2 of the villas quit working halfway through the trip. The phones didn't work in 2 of the villas. There was no fridge in 1 of the villas.

Problems with employees - I went to one of the public bathrooms while at the pool one afternoon. There was a line with 3 women in it. An employee walked in with her pants unbuttoned and unfastened and walked in front of the women waiting in line and used the restroom. One of the employees working a food cart/bar saw us coming and ran to the other side of the bar and got on her phone and pretended like she couldn't see us.

Here was the real kicker... My mother who is 60+ years old was walking through the lobby to go to dinner. She slipped on a banana peel (seriously) that was laying in the walkway. An employee stopped to ask if she was ok. My mom replied no, she had just had knee surgery and was in pain and covered in something sticky. She needed help up... the employee by the name of Quincia, told her to just lay there for a while to see if she felt better and then walked off. The rest of the family came through soon thereafter and found my mom in pain on the ground.

Lastly, my husband had $50 stolen from his wallet while we were at dinner one night. It was not the entire amount of cash that he had in his wallet but $50 was definitely taken. The next day, my husband and I decided to stay in the room for dinner because I wasn't feeling well. We got a knock on our door which confused me because the rest of the family was at dinner. When we didn't respond or answer the door, an employee opened the door and let herself in. She was shocked when she saw us in there and stated that she was there for a drink service? We were confused and she rushed out of the room.

We called the front desk and they informed us that there is no reason for housekeeping to be in our room at 7:00 at night. My parents were on the other side of the building opened their door to see the woman going into their neighbor's room. They told her that they were at dinner and the woman immediately turned and left.

Additionally, we lost power our second day, for nearly two hours. Power outages are not uncommon I understand. What was concerning was that the hallways and stairwells had no emergency lighting. I climbed 16 flights down to alert staff that people were stuck in the elevator, in total darkness, and the response I got was not much more than a “yeah we know”. I didn’t feel safe after that. I would never go back.

The waiter insisted we have to show him the bill and made us feel like we are thieves as we had to go all the way up to the entrance and explain ourselves and get the bill double checked at the cashier. When they realized we paid already, they did not even say sorry. I called for the manager and the only thing he did was to say that the waiter misunderstood the situation. No apologies and no compensation. He said that they can call the police if I want to further pursue. (??!) What kind of customer service is this? And how is it my problem that they miscommunicate and why do I have to explain myself after paying $500? The restaurant was not even close to busy. How can they not keep their things together? Overall TERRIBLE SERVICE! AVOID this place!

Mind you I paid 1500.00 of the original 2127.11 before I even arrived so you can imagine my dismay. I'm not sure to be mad at Booking.com (whom I have booked trips probably a hundred times) or Atlantis, but the fact they even hold on your credit card daily hundreds of dollars is quite obscene. Most of the people there are not professionals you would expect if you are from the US or Europe. Highly suggest you do not go to this corrupt place. You will leave calculating you owe a few hundred, and they will place thousands on you that you were not expecting, and most of it is very suspicious. Every taxi driver tried to get "more" by bloating the price from what they quoted. It is the most corrupt places I have ever been in my life.

The food is terrible!!! I mean for what you're paying for each meal it’s absolutely crazy to think this resort and as Big it is and all the restaurants can’t satisfy your food needs - once again with children who are picky this will be a huge issue - and let’s say you don’t want to go to the restaurants for each meal of the day then you're pretty much screwed because there is only a small coffee shop or pizzeria on other side of hotel to choose from (we literally ate pizza, hamburgers, egg and cheese and bagels the whole trip). If it rains or you get too much sun there is literally nothing to do inside the resort for the whole family - yes they have a mini arcade and Game Center but that’s extra fees and not worth it unless you want to pay and even then there is nothing to do adult wise unless you want to sit at the bar.

Staff and miscommunication is huge - some staff doesn’t show up on time for bookings (excursions desk). We waited 45m with a line of people for them to send us to VIP lounge for them to tell us everything was booked and the systems went down shortly after that, then we went back to excursions desk to find out everything was not sold out and their systems worked fine - total time to book dolphins was 1.5hrs of frustration. Then there was the problem of them screwing up our shuttle back to airport. We spoke to 5 people and 1 manager who couldn’t find our shuttle company (unless you get voucher upon arrival it’s impossible to figure this out) and we were left with someone telling us to be done in lobby at 6am - it was pitch black and no shuttle came - we had to take a cab out of our own money back to airport.

Dolphin Cay was the most expensive for 5 people we did and we only did a 30 min shallow experience (was just ok our toddler enjoyed it). But then they try and get you on photos which you're lucky if one comes out good. Prepare to pay for photos though as you can’t just get 1 4x6 - you have to get 6 of them!!! Also you have to settle for an 8x10 if you only want one photo.

Overall we wouldn’t go back for the sake of all the above - the one bright spot is the beach and water which is literally world renowned (the water quality and temp is so amazing that we kept trekking back to beach for it) - but again prepare yourself with going broke, walking and being exhausted and then paying more money to keep the kids busy and happy. We’ve been to other countries and resorts and this one def was a rip off...

At this point my girls are beside themselves, so I ask them to go over and wait while I talk with management about the situation. Again, the hotel took no responsibility. I would not recommend this hotel to anyone. I did however give them 1 star as the spa staff was amazing and very trustworthy. The rest of the group should be fired and the entire hotel restaffed after full background checks are done. Beware of this hotel... They steal and put you and your children in dangerous situations. They do not care about your safety at all. Stay safe out there.

Our tub didn’t hold water, the sink didn’t drain, glass was falling out of picture frames, picture frames were rusting. I was screamed at in front of my son on our first day there by an attendant at a pool area with a pay to sit area. We simply wanted to see if this was an area we wanted to pay $125 a day to sit. We walked into the area and the attendant started screaming, "This is private, you have to pay to sit here." I tried to explain we simply wanted to see if this was an area we wanted to pay to use, and she screamed at us again. I finally bluntly said, "Money isn’t the issue here, your hostility toward us is," and we left.

I was called a liar twice by staff when I tried to say an order was incorrect. They catch you by not giving you an itemized receipt of what you order at the bars, coffee shops, restaurants and pool eating places. You then pay for it and wait for them to deliver what you ordered. If it’s wrong they ask for your receipt and tell you it doesn’t say you ordered that, therefore you’re wrong, and they refuse to refund or make the order correct. I had this happen 5 times in a week, and they still collect their automatic 15% tip, and your money while you’re left without what you asked for.

Please beware of the Atlantis Bahamas, go elsewhere to a resort in the Bahamas that’s nicer, more updated, clean, has better staff and where you won’t be ripped off. I tried to get our flights changed so we could leave early but we were stuck at the Atlantis because flights were full and our tickets couldn’t be changed. If they could have been changed we would have left on Monday after just checking in on Saturday late afternoon. Buyer beware and avoid this trap like the plague.

The tubes are overinflated and have a tiny hole in the middle not more than 1 foot in diameter so you cannot sit down “in” the tube. You have to hold your head and shoulders above the water the entire time. It was ridiculously uncomfortable, and I have done these rides in the past. We sat on the side and watched person after person try and sit in one of these tubes and get dumped out. We spent most of the day drinking expensive drinks and eating expensive food. I could’ve done that anywhere.

The park was beautiful but be prepared to walk miles and miles every day. Park closes up completely at 5:00PM sharp. No bathrooms open anywhere on the hike back to the room so make that pit stop before 4:45 or risk the ocean or bushes! Many of the water rides were not working at least once or twice per day due to maintenance so we missed out even getting to try them. Instead of floating blissfully around and around on the raging river, they made you get off your tube, let it float off while you got out and walked across the sunbathing area to get back in the water to a line at least 40 people deep to wait and get another tube. Ridiculous!!

Not worth the money!!

There has been a child that has been killed. There needs to be a bigger and heavier tube with a bottom where you can sit in and bump against wall. It is extremely dangerous. Please do not put your children on this. How dare the Atlantis knowingly subjects people to injury/death. Also the water slide that goes through the aquarium of sharks is full of slime. There was actually a trail through the slime of people's butt cleaning it off. You couldn't see through the tank because of the slime. That flows into the pool. It is a health risk. Someone needs to close this place down.

Since our young son is not that tall he was disappointed. Maybe the height requirement was in the paperwork and I missed it (in that case I take the blame) but I certainly don't remember seeing it so be forewarned. The young lady at the ticket window greeted us with "Tickets?" which should have foreshadowed the customer experience of this resort. We got our bracelets and she dismissed us with "Go in the door, through the casino, turn right and follow the crowd". These proved to be less than helpful directions. We came to the resort in our regular clothes and without towels (these are included in the ticket price) so our first mission was to find a place to change and get a towel. When we made it through the casino to the outside we asked the first staff member for directions.

I want to be fair so I will just say he was not very helpful or friendly. With almost every staff member we encountered it was as if we were bothering them by asking for help. It was VERY frustrating. We were eventually able to find the place where towels were distributed (it is not marked on a map or by interresort signage) and they were out of towels! Really? You didn't notice they were getting low and call to get more? There were three young ladies standing behind the towel desk talking with one another. I asked them when they thought more might arrive and one said "Who knows, we called". So I asked if there was another place we might get towels and she said "Up there" and pointed in the general direction of the water park. Not helpful. Through no help of staff (I just started asking other guests) we eventually found another towel station and were able to get towels.

The final insult was lunch. We went to one of the outdoor sit down restaurants. The hostess seemed offended that we were in her restaurant but got us a table. The one staff bright spot was our waitress. She was very friendly and diligent. The food and drinks were what you would expect in terms of quality for an outdoor waterpark restaurant (we weren't expecting a 5 star meal). Our waitress brought us the bill at the end of the meal and I told her I thought it was included in our "Atlantis Aquaventure with Lunch" ticket price. She went to speak with her manager and she informed us that it was not included. At this point I figured if I said anything I would explode in a fit of rage so I thanked her for her service and told her I would address it when I returned home (this review being the first part). We left shortly after this as the weather turned very bad. I can assure you, I will never, EVER return.

Now I'm sitting here on Saturday night writing this review because we have no hot water to shower. How does a place this large not have hot water all of a sudden? We have spent an arm and a leg with all the price gouging (beware the $4 room service charge and 19% forced tip) and the hotel has been a complete disappointment. I could go on for another hour about the water park and beaches but I think you get the gist. We have definitely made memories here but I wish we would have booked somewhere nicer.

We went back downstairs and spoke to the guy that checked us in originally and told him our complaints. He told us there were no rooms ready in the Beach Tower but he would "upgrade" us to the Coral Tower. We thought this was fantastic until we entered our room. Let me describe the room. Nasty green carpet from when the hotel was built, 1990's. The furniture I don't think was ever updated. The best part of it all was the decoration pillow on the bed was so dirty I cannot believe they even put it on the bed to begin with. The table and chairs were so dirty that I didn't want to sit on them. There were dirt marks all over it. The hallway of the hotel was leaking water because of the rain.

Maybe the towers that cost more are updated but I will say I will NEVER stay here again. The food is overpriced. For example 2 slices of cheese pizza and 1 can of soda was 20$. Horrible selection of food since 90% of the restaurants were closed. Also all over the hotel you saw signs for happy hour at the Moon Bar from 5-7. We went to the Moon Bar and of course that was closed too. I understand if not in season things may be closed but don't display everywhere all over the hotel a happy hour DAILY and not open. One of the worst vacations I've been on. Hotel needs MAJOR updating or it will end up going out of business since the new BAHA MAR opened up.

We had a hard time finding good eats! Starbucks was our morning ritual since it was located in our tower. Our favorite restaurant was Cafe Matisse! The service, food and ambiance were all fabulous! The manager even took care of our cab fare back to resort, when were told by driver that only cash was accepted yet, hotel bell personnel told us otherwise that evening! Pool and water activities were fun! Too much food & garbage lying around attracted lots of pigeons! Pool staff was scarce, especially when we wanted to order food & drinks! Beach was amazing! So beautiful! The locals were a pleasure to meet and chat with. Beach chairs were free of charge, umbrellas were $30 for the day. I do not recommend Atlantis. Was a simple disappointment.

The room was not sooo great. Slightly musty, low pressure shower with some mold slightly showing. Outdated. And small. But that's wasn't the bad part. The beaches have quite a bit of trash on them. The sand is beautiful, but the straws sticking out and yesterday's party trash kinda takes away from the beauty. I'll try the other beaches tomorrow. The pools and lazy river ehhhh. Whole resort seems like it needs a renovation. The prices of things on the resort... ugh... like 1 yogurt was 5.35. Everything in the resort is marked up 250%. Like absolutely ridiculous. IF you must go, take the ferry over to downtown/straw market. You will find muuuch better deals on souvenirs. I am not exaggerating on the prices on Atlantis, disgusting.

Other complaints is - If you’re not of ** descent, be prepared to be treated like second class over others. About 60% of people are this way. The staff does not smile enough and they make you feel as though they are mad or bothered and then there are some super terrific people too. We went to the stores right off the resort too and I ordered some nachos and they looked fantastic. Everything but the powdered cheese sauce was pretty good.

I'm not a negative person, believe me. We did make the best of it but I will not ever come back unless it's free. And even then I would have to be promised a new room in a new building. Please take your money and book Maui, So Cal, Europe, a cruise in the Caribbean, Florida, New York, Boston, Ireland. I do not recommend this place at all. It's not the paradise I imagined for all these years. Also found it very surprising that one of the nice people here told me that 40-60 percent of the people here don’t know how to swim. Huh!?! I will make the very best of my last day. Take care and I hope this helps in your decision.

I read so many complaints that the rooms were dirty, but stepping off the elevator onto your floor you can literally smell how fresh and clean it is, same for when you walk into your room. It's also super convenient because you can pay for everything on the resort with your room key! The food is also very good. I read another review on here that was talking about how they had a nut and dairy allergy and the chefs failed to inform that they were using almond flour in the bread or something... I have a bad nut allergy so reading that review really scared me and made me very cautious of what I was eating at first. I don't understand that review either because I ate multiple sandwiches from different places along the resort and food from pretty much every restaurant they have and never had a problem!

I would recommend going to Murrays for breakfast because their food is so good, and they have one of the best brownies I ever had! Also, the cove/the beach is the nicest I've ever been to, and the waterpark is so fun and great for kids. The only complaint I would have is that they automatically add a 15% gratuity on your bill. But other than that, this resort is truly amazing and I would recommend it to everyone!

As soon as we got back to the room and noticed the phone was gone we immediately notified front desk and of course no one was much help. They "filled out a report" but we know we're not getting his phone back. The maid did come for turn down service while we were at dinner and there were two men painting all day in the room next door. I can only assume where the phone may have gone. This has ruined our vacation and not how I wanted to spend our last night here. I cannot get off this island fast enough!

After nobody arrived immediately and the sounds coming from the room continued to worsen, we ran downstairs searching for help. The first two security personnel members that we stopped told us they were not allowed to leave their current posts but that someone would be up shortly. In fact, one resort employee (a woman working the front desk in the lobby) threatened to call security on us if we did not stop "causing a scene" in the hotel lobby. It was not until we screamed that we would make sure the hotel faced a lawsuit and PR nightmare if they did not get upstairs immediately to save the screaming woman, that a single (apparently unarmed) male security guard, accompanied by a petite female manager, finally went upstairs.

I would estimate that AT LEAST 20 minutes passed between the time guests from our floor first called security and the time that security finally arrived. The things that can happen to a person in a violent situation in a 20 minute span are horrifying. What is equally horrifying is how long it took Atlantis security to respond to the situation. To have security take that long when someone is literally screaming for help like their life depends on it is completely unacceptable and frightening. I encourage everyone to think twice before ever staying at, or bringing their family to, Atlantis.

One person fell off the tube during the Rapid River ride, and was dragged for a few moments, I even bumped into him inadvertently and as he was being dragged he bumped my adult daughter off her tube too, but a lifeguard jumped in right away and caught up with him, and all was well with him and with my daughter as well. Neither of them complained and in the end laughed about their little adventure down the rapid river. It is unfortunate if there is, indeed, a "you get what you pay for" mentality, as many of these reports indicate. I hope never to experience that.

Their wrestling match affected me because they landed on the side of my leg and my wife told them to watch out and be careful as I just had back surgery. After saying some derogatory words to her one of them punched her in the side and the group scattered with half running up the hill towards the Cove (the wrestling match continued and one almost fell into the shrubs with water running down - there are cameras right there which I suggested they review) and another group running towards the Reef. Hotel employees and security all pretended to see nothing. All we wanted to do was stay down at the beach and enjoy the beach as the evening wore on because our trip was ending.

The next morning at 5:30 am I went down to see the Cove manager and the front desk guy said he was setting up for a large group but should be back within an hour. I came back to see him about 6:15 am. He took a couple notes of the incident and said, "I would like you to report this to security. Is it ok if security contacts you at 9:30 am?" "Sure," I replied. Unfortunately security didn't contact us until much past that and the only thing they offered to do was take a picture of my wife's side where she was punched. Was that for their own protection or to actually do something to the people who hit her? (Not sure who a picture of her side would help their investigation and we would just spend needless time sitting in the room waiting for security). Atlantis and particularly Cove security is there for the sole purpose to make sure no one staying there goes onto their property - not to keep others safe.

During my brief conversation with the Cove manager his cell phone was ringing multiple times and he was panicking each time it rang until he ultimately excused himself to have front desk worker answer the phone. It was at that point I realized that my 1-3 trips a year to the Cove are nothing compared to the group he was taking care of. After all, if I've traveled there 25 times in 13 years I'm sure that group he was handling will more than make up for me not coming back. My hope in writing the review is that it will alert other to the unsafe resort Atlantis and the Cove have become. It is such a shame because it is one of the most beautiful places we've ever been. My son's brand new iPhone was stolen, my wife was called derogatory names and punched, and this was supposed to be our vacation.

We were so excited to come as we were scheduled to come in October 2016 but missed out due to the hurricane so this really made this trip extra important to us. Now instead of the beaches, pools, and family activities I'm left with memories of theft and assault. It is ironic that this incident happened the night after I took my son for a walk to get pizza. We saw a security guard with a German Shepherd. Questioned him what that was for and he said it was an attack dog for guests who won't comply with instructions. If you're at a resort that doesn't have a safety problem, why would they own such a dog? I'm sure Atlantis will be fine without my business. As I explained to them when you have beautiful year round weather, lots of activities, and a beautiful beach you will always draw the crowds. I just hope that someday Atlantis and the Cove will go back to a management group that cares and understands the property, guests, and employees.

Atlantis will always be a special place to us, but this last 11 night visit has left such a bad feeling that it is hard to get past and return anytime soon. We realize we are going to pay a premium for everything at this resort, but in turn we should receive premium amenities, service, SECURITY, and the greatest/relaxing vacation. Unfortunately, due to security we all went home with the incident of my wife being punched in front of a group of Cove employees as our lasting memory.

I don't know about you, but I would much prefer a few cats to hundreds of rats. Also, all the cats that I encountered at the resort were neutered (thanks to a generous employee who does his best to care for the cats and their medical needs - therefore they are also all vaccinated as well). If you are planning on staying at this resort, please consider speaking to management about the way they treat their animals. It has greatly impacted my opinion of this hotel.

It is obvious that none of these chairs are being used as my husband observed the transactions taking place throughout the day. People who wanted to purchase the chair would pay them off. He even saw one man's umbrella that he purchased was resold when he left for a while. The guest was not happy. I did ask several pool employees about this practice. They seemed to be totally unconcerned. This seems to be acceptable practice around the pool. The brochure stated that pool chairs are free as long as available. So the employees place the towels on the chairs making them unavailable. The employees then hustle to make money off this practice in plain sight of superiors. Not good for future business.

They couldn't do anything at all for us, not even a simple sorry. You come to relax and they let teens rule the halls and blast music. There is zero security in the hotel and definitely none to the guest bedrooms. They let whomever whenever in the hotel. We went to Jean Georges restaurant one night and the host was nasty and rude! I can't imagine why people stay here at all. They treat everyone poorly. The room cleaning service is the worst I've ever had, even in places much much cheaper it's much better. We had coffee in the hotel coffee pot and she didn't clean the pot and left dirty used laundry bags. We left and ordered a limo the night before to take us to the airport and we had to wait 20 minutes for a pre reserved limo. The head of car services said they had a shortage but didn't say sorry. They could care less if you ever come back. If you can afford it stay at the OneandOnly resort where everyone is treated with respect and appreciation.

At the store where they sell souvenirs the workers were very disrespectful; most of the staff is very rude. I complained with the manager. I hope that helped a little bit but honestly go there on your cheapest budget, or you will be very disappointed. After I spent 16 thousands to go there just to sleep on a dirty room, and be treated like I was begging. They should do a great clean up of the staff and train them well because the place is beautiful but the treatment you will get is not worth that kind of money. With a fraction of that you will go to places that you will feel good and be treated with respect.

I ended up with a room with a bed and a roll out couch ($300/night). There wasn’t enough room for us all to unpack. I lived out of the suitcase for the majority of the time. My husband and daughter were able to unpack. There was one working electric outlet in the room and almost no working lights. The wifi was hit or miss. When I complained I was promised someone would be in in the morning to fix the electric and the lights. I’m here one more day and I’m still in this horrible room and my daughter spend her vacation sleeping on a couch. I have a view of the staff coming to work in the morning. None of the beautiful views of Atlantis and I did early check in. I’ve complained every day I’m here and nothing. I’ve stayed at Days Inns with rooms in better shape than this for $90/night. I asked them to comp me for the 3 nights that they overprice the room. I was told "You paid. We don’t comp." The staff was horrible about all of it. So what’s my next steps?

Throughout the resort, there were no servers taking drink orders. Lines for some restaurants were extremely long for those on the All-Inclusive plan. At check-out we had to speak with the front desk manager to get $600 in incorrect charges removed from our bill. Our room was a mix of furniture that didn't match, looked very run-down, and dated.

We continued to have battery problems with the wheelchair and it was not unusual to have to stop in the hall, plug in the scooter and wait for 30 minutes before we continued on to our destination. My husband is a below the knee amputee, is 6 foot 2 and weighs 300 lbs. The shower chair was small and the legs bent under him. Customer Service said that was the only chair available. He could not take a shower and washed out of the sink the entire week. He was very happy to go home. We will not return.

We have a nut and dairy allergy in our family and even after the chef came to our table to hear our allergies our food was often served with nuts and cheese. One night my daughters got an anaphylactic reaction to bread served at the Bahemi Club. We were informed by one chef that the bread was nut free and after it, my girls reacted and got hives and started vomiting. A second chef told us the bread is made with almond flour. We rushed out and I gave them Benadryl and epipens. It was a miserable night. The Cove felt bad and said they will pay for our next meal at the Dune and personally meet with the chef to review our allergies. After personally meeting with the chef to again review our allergies our meals came out with cheese.

The employees are like robots with fake smiles and move at snail's pace. They speak under their breath and hardly make eye contact. They were rude to special needs child by initially telling him he could not use the pool because he can not wear their paper bracelets without pulling it off. After initially being informed it was not an issue before our arrival he was demanded to wear the bracelet. The employee was annoyed and would budge saying it was policy. I actually cried at this point. After seeing my reaction, the employee said "I guess he can go, but he's supposed to wear a bracelet."

The trip was a nightmare. The rooms were an issue, the food was an issue, their insensitivity to special needs was disgraceful. And the more we tried to rectify the issues more issues came to surface. Finally made it to a bar for a relaxing drink at 5:50pm and was told we had to get a drink at different bar because they stop serving at 6:00pm. We informed them it was 6:00 yet and said he was leaving. This place is a scam!

I kept repeating myself over and over and over again and felt as though everything was a dreamlike sensation. The staff/security separated the two of us because we let them know of the violence and roofies (we believe were Ketamine, and we're waiting for a blood test) we were exposed to. The security was a joke - they completely swept it under the rug. The next day, the woman who I apparently spoke with (yet I don't recall ever meeting her in my life) offered to get their private investigator involved. OK let's do that so you can burn the tape. We have the US Embassy involved and are taking the steps to prevent this from happening to another person. This is a serious incident of assault from their staff which cannot go unaddressed. Please do not stay at this resort. The Bahamas is not what you think it is and neither is the Atlantis.

It was a very slow walk also since we have handicapped people in our group. By the time we go to the only spot that apparently had towels, it was already 12:30 PM. We were hungry at this point so we ate our "free" lunch that we paid for was decent but its $20 for a snack wrap. By the time we finished that and got in the water it was a little after 1:00 PM. Again, half the slides available, and no beach available, and I wanted to go snorkel in the water that they advertise but surprise surprise that wasn't available either. We paid about $400 for the 2 of us to go down the same 5 slides. We had to be back on the boat by 5:30 so we didn't have a lot of time there. AVOID NASSAU at all costs. People are extremely rude there.

When I checked with them as I was leaving home for the hotel, a Ms. ** picked the phone and told me they didn't have any instructions on putting up and placards and maybe it has slipped Enith's mind. She also said that they can only allow me to bring wines for $50/bottle but my whisky/vodka would not be allowed. When I told her I had mentioned this to Enith and she had agreed, she said she would talk to Enith and call me back. She called back to say that Enith had forgotten to tell her about the placards and had thought that the whisky/vodka I was bringing was to be given as gifts and not consumed! This was the most ridiculous explanation I have ever heard. They were very rigid and would not agree to anything. And I had also invited people and had to go ahead with the dinner, and also have their drinks.

Then they also called their Director of F&B, but he also refused to accept that his staff had committed what she had and completely denied me all my claims. I have heard similar complaints from numerous people as I deal with hundreds of tourists here. I feel if the attitude of the Atlantis staff changed for the better, this hotel could charge double the prices and people would happily pay it also.

Upon noticing that the bag was missing we asked the lifeguard who was able to describe in detail the bag (which was covered by a towel) and my daughters pink flip flops but didn't see anyone take it. He signaled for security who now informed me that I must file a report immediately and only 1 person was allowed to go. I'm with my wife and 2 kids. My wife is crying and the kids are upset. I explained to the security guard that our bag was stolen, we had planned to eat lunch but we have no room key now or money. "Can you take my wife and kids somewhere we they can get water until i return?" "Absolutely not" was his response. "Have your wife go back and get another copy of the key." So I had to leave them there because it was so urgent that I fill out this report.

I stood in a security shack with 3 other couples who also had their stuff stolen from the pool area and was told to itemize what was stolen from the bag and write it down. While discussing my situation with the other victims and comparing stories I was told by the young lady behind the desk "its a shame y'all White people are stealing from each other here on vacation." When I mentioned for the amount of money we all spent to vacation here I highly doubt anyone on vacation would be stealing iphones that are useless once they're turned off. Her response was "someone would notice if a black person took your stuff but its y'all white people stealing each other’s stuff so how are we to notice."

I'm not here to make this about race at all. I'm just appalled that this was the response I got after having my stuff stolen at a 5 star resort. While waiting to be ushered up to another security room my bag appeared carried in by a resort staff member who claimed to have found it in the men's bathroom in a stall under a towel. When I questioned him further he had no answers and walked out. I was thrilled to have the bag back. Naturally my watch, my wife's iphone and cash were gone. They finally usher me up to security room where I'm met by Akeera. I explain to her my situation, hand her my list of goods stolen to which she responds, "This is a matter of lost and found. I cannot help you check back there tomorrow."

Lost and found? My bag was stolen. Contents removed. Why have I wasted 2 hrs on vacation filling out forms? When I asked about surveillance video I was told there is no video in public places. The entire resort is public space. Am I to believe there are no cameras by the water slides? Or by the entrance to the Dig aquarium where my bag was found in the bathroom? Hard to imagine. I then asked if I could use the phone to call Verizon and cancel my phone and was told "no go back to Harborside and use the phone in your room."

From where I was in the resort that would take me at least 25 minutes just to get there. Never mind there and back and I still had no idea where my wife and kids were going on 2 hours. I did luckily get to use the phone at the coral towers concierge. I was led there by a security guard. Etienne was more than accommodating and was able to call Verizon. Days later after countless visits to my room by security and filling out the same forms I was told by head of security that "thieves go on vacation too."

My response was that thieves from Idaho or Chicago on vacation would be smarter than to steal useless iphones and leave an expensive designer beach bag worth more than the contents in it in a bathroom stall. Sounds more to me like one of your staff members took my bag and couldn't leave the property with a woman's beach bag so dumped it. A thief could have walked right off the premises with the bag or back to the room and disappeared.

We attempted to speak to a manager at royal towers more than once and were constantly shuffled from concierge to check in desk and told no one was available at the moment. I managed to file a long complaint at harborside discussing how rudely we were treated. I bumped into both other couples in the next few days who had their bags stolen and we all discussed how poorly we were all treated.

One couple was carrying around all their beach stuff because they had no bag. Atlantis couldn't be bothered to even give them a complimentary cheap bag for their troubles. I’m not writing this to complain about outrageous prices or what some may consider my own negligence for leaving a beach bag on a lounge chair covered at a 5 star resort. I’m writing this for others like myself who are considering spending a lot of money on what should be a beautiful family vacation and expecting topnotch service and not getting anything close to it.

We were never apologized to or offered any kind of support or compassion from anyone at Atlantis. The only sincere apology I received was from my cab driver on way to airport who insisted that it was hotel staff that stole my stuff and to please not take this bad experience home with me because that is not what Bahamian hospitality is all about. Too late. A Lot of money spent for my kids both 6 and 7 to be traumatized and asking to never go back to the Bahamas.

At that point I was frustrated because anytime I went to Royal tower and any tower above the royal the service was very good and employees were very polite but at beach and coral towers I felt very mistreated in many ways. My daughter asked me every day to go on the Jet Ski and on Friday 8/21 I decided to stay at the beach and take her on a Jet Ski ride. When I saw 2 employees carrying the beach chairs I approached them to request one and they replied that they were not giving any chair but I could just grab one. So I walked towards the chairs to grab a few chairs for me and my children and a manager named Marvin told me that I wasn't allowed to take any chairs because they were cleaning the beach.

The beach hours of operation was from early morning until 6 pm and this happened at 12:00 pm. I tried to explain that I just needed chair for about one hour, just so my daughter could try the Jet Ski. He refused to listen and called me trash. I was really upset at that point, many other guests were using chair. It was a beautiful sunny day, no rain, no lightning and was not able to enjoy my day at the beach.

The beaches behind royal and cove towers were not being "cleaned" but the jet skis were only available behind the beach tower. So I decided to grab a chair when the manager Marvin approached me, grabbed my right forearm, and tried to push me to the floor. A vendor named Pamela was watching the scene as well as many others vendors and hotel guests and was horrified the way I was treated. The manager Marvin also threatened me to call security and throw me out of the hotel. This all happened in front of my children.

Marvin's boss Dennis was watching the entire scene and did not move until he saw Marvin physically assaulting me. Dennis was willing to listen and allowed us to take the chairs. After the incident my children were scared, my daughter was afraid to walk around and my vacation was spoiled. I did filled an incident report with the hotel and according to them an investigation will be made but no apologies were given to me or my children. This was a $7000 vacation and just the fact that I did not choose the most expensive towers shouldn't be a reason to be treated the way we were treated. I have stayed in many different resorts before and never had to go through such a horrible experience.

We wanted to hurry out to try to enjoy all the luxury. Unfortunately most of the restaurants where we lived were closed at 4 PM. Why? It was high season? The children took a dip in the closest pool and we had to wander a bit to find anywhere to eat. Finally we sat down at the Lagoon Bar, a totally overpriced place with sad food and hungry birds scaring the kids and ** everywhere. 96.60 dollars including 15% forced gratuity for one pizza to share for the kids, a salad each for me and my mother, 2 coke and two Kalik. And the worst service ever experienced. We were absolutely NOT welcome. Too tired to walk the long way to the waterpark, we walked back to our room.

I was shocked when I got a text on my phone that my credit card was maxed out. I was asked to show my card when we checked in at Atlantis but I knew my husband had already paid for the room so I didn't think anything was charged on it. Again, down to the reception and stand in line to figure out what had gone wrong. The guy could see they had charged 724.70 dollars at check in and he suggested it could be to cover for food and beverages put to my room during our stay. But he agreed that it seemed a very large amount for just one night stay. I have to say he was very insecure and unprofessional. He could not inform me of the normal room rate and I assured myself that it could NEVER cost more than around 100 dollars for such poor standard and lousy service.

Well. As it showed later I was SO wrong. The room rate was in fact 724.70 dollars for one night and they tried to charge us TWICE. As we had an early flight next morning we wanted to go early to bed. Around 9 PM the kids were put to bed and me and my mother were in bed 9.30. Our room was facing the elevator and a room with a sofa. The isolation had to be almost non existing. We tried desperately to fall asleep in the constant screaming and shouting from people meeting in the hall, waiting for the elevator to go down to the casino downstairs. A nightmare.

Just around 10 PM the phone rang. I was so furious and afraid they would wake up the kids. Some poor staff member wanted to know if everything was fine, if the tv was working, the toilet flushing and the light bulb changed to our satisfaction. I was SHOCKED that they would call a family with two kids at that late hour to find out if we were satisfied.

In the morning we went down to have breakfast and found nowhere to get it. The breakfast restaurant at our tower was closed even though the signs said they served breakfast there. When I asked the staff they suggested that nobody normally had breakfast at the hotel as people came here to go to the water park. Say WHAT???? Anyway. I learned that breakfast was not included in the 724 dollars and we had to walk for 5 minutes to find a Starbucks where we got a coffee waiting for our cab to take us to the airport.

I complained at the front desk about the double charge, the closed restaurant, the noise at night and the lack of breakfast as we checked out from our room. I also filled out a million pages customer satisfaction review from Atlantis after my return home to Sweden but never heard from them after that. I hoped to receive some kind of compensation or at least an apology for the terrible experience we suffered at their hotel. But nope. Nothing so far. I hope this review helps you and keep you from making my mistake. Don't go to Atlantis resort. Ever.

The next morning before I left my room I called the front desk to inform them that I was going to the marina and then the pools and ask what I needed if I wanted anything charged to the room. The staff member said all I needed was my room key. After walking about 20 min to the marina and having ordered breakfast I found out that this was not the case as my room key was not activated for charges. I walked 10 min back to the coral towers to get my card active and they tell me that my card was not active because I did not leave enough money so I had to walk back another 15 minutes to my room to get cash. I was a bit upset for the miscommunication of the staff but not enough to complain as I tend to give everyone second chances and understand that as humans we make mistakes.

But as the days followed I continued to experience bad customer service. Several of the staff members seemed upset at having to give simple directions in the pool areas. At the quick eats outside they acted as if they were doing us a favor. At shark bites I finally lost it and made a formal complaint to a manager regarding the lack of customer service from one of the bartenders. It was before noon on a Thursday and the bar was still slow. My girlfriend and I ordered two rum and coke and sat at the bar to drink them. When we ordered two more jokingly I asked the bartender to put more rum in mine and he responded with a bit of an attitude which I ignored. A few minutes later my girlfriend asked for a cigarette lighter and the bartender's response was simply rude. At this point I asked for the manager and made a formal complaint. The manager was quite nice and professional and got my girlfriend a lighter right away.

For the rest of my stay I decided to interact the least possible with the staff to avoid getting upset. There were some highlights worth mentioning. Our maid was great. She came every morning, asked if everything was ok, smile, and did her job. The service at Olives restaurant was also great and also at Sea Grapes. Some of the casino staff member were nice and friendly -- the bellman and the taxi or shuttle driver.

Our group of 9 had prepaid a little over 16k for our 5 hotel rooms for a 4-night stay. Upon check-in, we were informed they would be authorizing each card holder for each room an additional 1k hold for "incidentals". Not a huge deal, but several of our group had planned to use that 1k as spending money on their debit cards for this trip and would not have access to it again until we returned from the trip and they released the money. It would of been nice for a heads up before we arrived. This was partially on our travel agent as well.

We were also informed of the "complimentary" WiFi, and 2 water bottles they would be dropping off at our room daily. Only to find out after we checked out that the fine print of our sign in paperwork had a $48 daily fee that covered the "free" WiFi, waters, access to their gym, and maid service. So basically $200 was added to each rooms fees. I guess the 3k+ per room wasn't enough to actually throw in complimentary amenities. We all really got the feeling this place was just nickel and diming guests to the extreme.

On our first full day there we decided to check out the water park. The signage for the rides was incredibly small or nonexistent. Very hard to figure out where any slides were. Also no one directing the lazy river, which we were told by another guest that we just needed to wade into the water and find a tube for ourselves. The lazy river was pretty cool, but my only draw back on it was the water was filthy with tons of trash and debris floating in the water. I tried not to look too closely at it. We did the shark tube that day and it was pretty cool as well. Fairly decent first day overall.

Second full day we spoke with the concierge about booking a boat trip to snorkel for the following day. One gentleman behind the desk seemed knowledgeable about options but every other person we spoke to was oblivious as to what there was to do or how each third party company was to book with. They were finally able to book our group this private boat trip for Sunday that left at 9am. So we took it very easy Saturday night and went to bed earlier so we could be in the lobby at 8am and catch the complimentary shuttle at 8:30 to the Marina. Once we arrived at the lobby, none of the concierge people had any idea of where our trip was or that it was for snorkeling. One of them finally told us to go to the Seahorse dock. So we waited for an additional 30 mins outside in the shuttle line.

Once we were finally picked up the guy could only drop us off at designated area near the hotel and we were left to walk half a mile to the actual dock we needed (That he drove right past 10 mins earlier). Once there we realized this was not a private boat cruise as we had been told by the hotel. There were 20 other guests riding on it. The man collecting payment also had no information about our group or seemed to know we were coming. We checked with the organizer of the boat to confirm the trip would run from 9am-12pm. as the hotel had promised (We had two friends with 3:30pm flights that had to leave soon). The organizer said he couldn't promise 12, and two of our friends decided it was cutting it too close. They decided to head back to the hotel. At this point he collected money from 4 of us, with another 3 standing nearby with money in hand.

He then called all guests to walk to the boat. At that point we informed him our other 3 guests still had to pay. He seemed to get very flustered and proceeded to tell us to wait. He walked the other 20 guests to the boat and loaded them. Then returned to our group to tell us it was too late and he was going to refund us our money. We were very upset with this news and were forced to turn around and walk another half mile back to the resort. We stood in line at the Corral tower waiting for a shuttle to come take us back to our hotel. After 15 mins of waiting a shuttle driver pulled up and asked where we were going. We said "the Reef." He said, it was going to be another 20 mins before he got there and it was his last stop. He said another shuttle is coming right behind him and that we could jump on that so it would be faster. We said "ok."

Then proceeded to wait an additional 25 mins before the same original shuttle showed up again!!! At this point we were very heated that we took it easy Sat night for this trip and then essentially wasted our whole Sunday morning with the runaround. We went straight to our concierge at the Reef, and it was the one guy who seemed to have a clue about what was going on around there, so we were very polite and respectful when we expressed our disappointment with the disorganization and lackadaisical stance the hotel staff seemed to have.

He jumped into action and right away started calling other charters and found one that was taking off at 10:30am. He assured that if we paid a cab $40 and they took us straight there we could make it on this cruise. He told us it would cost $70 per person and would run from 10:30-1pm. We said great we will take it. So we rushed ahead and took a cab right back to the original dock we had been on before with the Seahorse company.

This new charter company seemed to be much more friendly and very accommodating as they squeezed us into an already sold out boat/snorkel tour. Once we set sail, we quickly found out from the crew that this boat would be running from 10:30- 3pm, not 1pm like our hotel had stated, and it was not $70 per person but $95 per person. They even had brochures that were $25 per person more than the ones our hotel was giving out to guests. Talk about bait and switch. With the cab and the additional boat fees we paid over $200 additional than what we planned and dealt with horrible customer service and a huge runaround. Luckily for us this snorkel trip was the highlight of our trip and was well worth it (Go figure, off the resort was the best time we had.).

Then comes the worst part of our trip. We end up going to the Cain pool at the Cove around 4:30pm to have some drinks around the pool. We were all impressed with the cool atmosphere and vibe of the 18+ pool. As we stood at bar area behind the DJ we noticed two groups of early 20 somethings exchanging words and yelling at each other from about 40 feet away. We noticed the girls in the groups were the main instigators. At that point some of them started charging at the other group while screaming and acting extremely trashy. It appeared a fight was about to break out. Several members in our group as well as other guests around us started filming this incident with their phones. The staff seemed to break it up somewhat, but then a couple of the guys involved ran around behind the cabanas on the beach and began fighting.

As this happened most of the bar cleared out to the edge to watch what was happening. A girl in their group was very upset and hopefully embarrassed as she should be that people were filming her trashy friends fighting. She ripped one guest's phone out of his hand, cutting his hand and proceeded to throw his cell phone towards the ocean. She then ran and tackled a girl in our group who also had her camera out. The two girls in our group tried to fight her and a couple other girls off. Once we pulled them apart and separated them we walked the girls with us back to the bar and asked them to collect their things and stay put. I then returned to the beach to find my sandal that had fallen off. Security at this point had broken up the fight and pushed the girls who tried to jump the two girls in our group directly to the bar where our stuff/girls were.

Immediately and from behind these 3-4 trashy girls attacked our two girls again at the bar. So again we had to break them up and pull our girls away from them. The "men" with these girls seemed to be content to let the females handle all of the fighting. No guy in our group was willing to cross that line of touching a female, so we stood by as much as we could. After we broke them up for a second time security told us to leave which we clearly were already trying to do. We began walking back down the pathway to the Reef with security escorting the other group of people about 20 feet behind us. All of a sudden security stopped escorting their group and they ran up behind us again and tried to fight our two girls. It was clearly horribly managed by the security.

After the 3rd time this group tried to assault the two girls with us security decided they would keep the other group outside while two of them escorted us to our hotel room. We gave them a full summary of what we saw had happened and showed them the video of the two original groups fighting and explained why our girls had been attacked. They assured us that the group was going to be removed from the hotel and we would not need to worry about them again. We asked to speak to a manager, who was never available to come talk to us. Convenient huh?

Flash forward to dinner that night, we are leaving the Royal hotel to head back to the Reef. As we step onto our shuttle we see 3 people get off a shuttle next to us. 2 of the 3 were the main "male" and female instigator/attacker earlier that day and they stared us down but would clearly not do anything without their entire group there. It was apparent security made no changes and didn't remove any of these people from the resort. We spent the next 12 hours of our stay traveling in groups and keeping the girls in our room because we were assured that the Jersey Shore crew we encountered at the Cove pool who were staying at the Reef with us would attack again if given the opportunity. That's not how you want to spend the last day of your vacation.

As the front desk guy asked me how my stay was upon check out. I said "it wasn't very good." He asked why and I quickly summarized what we had dealt with and that we would never be back again. He asked if he could go get an assistant manager, because he doesn't want any guests to leave with a bad taste in their mouth. I said "sure, but I don't know if it will change my stance but it can't hurt." He went into the back room and returned about 30 seconds later. Said, "sorry sir, our assistant manager is in his morning meetings and is not available." I replied, "That figures." So even after all of that they don't have the courtesy to send a manager over to speak with us about anything that occurred.

Upon checkout, each card holder paid the small balances we had on our rooms and received paperwork showing our remaining balance of $0. Once we landed back in the states two of my friends noticed their credit cards had charges for over $800 each for things they never ordered or agreed to pay for. They are both currently trying to reach the hotel to get an itemized breakdown and fully ready to dispute these fraudulent charges.

So to summarize this trip was basically a nightmare. The hotel tries to nickel and dime guests with tons of small hidden fees and has lackluster amenities. The general vibe of the staff was horrible. They get 15% gratuity no matter what, and don't have any real incentive to work harder for their guests. There was also a brazen lack of communication and knowledge between the staff/management. We are still considering posting the video of the trashy cast of Jersey shore brawling at The Cove pool to Reddit and World Star Hip Hop. If that goes viral it will probably be the best thank you I can share with Atlantis. I would highly recommend going anywhere else but Atlantis. END RANT.

Very much worth it though and there are ways of getting around this. Take a taxi to the town and purchase your liquor and some staple food there. Dining is a must in some of the wonderful restaurants... Kota, Casa D'Angelo, (with ** the bartender) Mesa Grill, Sea Fire, and Mosaic are excellent choices. Make sure to take the kids to the "Dig" located in the Royal Towers. It is a very eccentric beautiful place! An experience you will NEVER forget!! Also make sure to go to the Lagoon bar outside and ask for **!!! Fun, fun and great drinks!!! I have been well traveled and have seen the world however I LOVE ATLANTIS!!! Again... 5x a year!! Enjoy!!!

The food is bad, and I think everyone there hates their jobs because I have yet to see someone crack a smile. Every question is met with 2-5 word replies. The friendliest part of the trip was the cab ride which had nothing to do with Atlantis. I am the person who has to experience for myself and I don't rely on the word of others. Big mistake. The pools are gorgeous, but the grounds are rundown and not well kept. Save your money - we had a much better trip on a cruise ship with a smaller room and a friendly crew. I agree with the comment above - Baha Mar will give them a run for their money and drive this ship into the ground. Never never again.

Sounds appealing right? On top of all this, a majority of the restaurants were closed our entire four day stay. If they don't get their act together, they will be done in a couple more years. We will never return there. Do yourself a favor, there are so many other great places to go, avoid Atlantis like the plague!!!!

Over the bridge and off Paradise Island (PI) on to Main Street was a bit better although stores such as Michael Kors and Fendi were clearly not intended for local shoppers. The straw market, also located on Main Street is a large building packed with some beautiful local made straw items and typical imported items from China. Every few feet a worker was begging us to buy something to support her family.

PI isn't all-bad of course and the Bahamas is definitely worth visiting. The snorkeling is beautiful. I also recommend dinner at the "Poop Deck" (yes that is the name). Still pricey but the food is good and so is the service. The buffet located in the Royal Towers was also very good @ $60 per person. My daughter recommends the lazy river, the pools, and water slides and suggests that the lifeguards stay awake and clean their stairs leading to the slides. They were very slippery. My husband concurs with all and adds that he was very disappointed to see so much garbage on the PI beaches. I chose 3 stars because 2.5 was not an option. I recommend visiting the Bahamas but cannot do the same for PI.

The suite at Coral tower was run down, dirty and aged. It is a fire trap! Holes in the walls with wires sticking out.. In the back of the TV...wires, wires, wires all over the place. The TV did not work because some sensor was unglued. Had no hot water at one point. The entire resort has a musty smell...and we both felt sick with the mold coming out of the AC.

The casino is filled with smoke. Dealers are very nasty, very nasty! We that like to play are paying their paycheck. Waiters stand and wait for a tip with hand held out. I got flipped over in the lazy river. It is far from lazy. It is downright dangerous. No one came to my rescue...except a young kid that gave me his float. This place needs the competition of Baha Mar. When they open I will visit there again but not to Atlantis ever again.

Upon our arrival on the 12th at around noon we were told no rooms were ready, check in is at 3pm. This I understand and was prepared for, I had told my two daughters (11 & 15) to have their bathing suits on and pack a beach blanket. We made use of the beach until 3pm when I packed up ready to head to our room. Our room still was not ready, they said another 15 minutes. Ok, we could sit in the lobby for that long. We were told 15-20 minutes every time I asked up until almost 6pm that night!!! Wet and cold with no luggage!!! There was no apology for this.

After finally getting into our room we found something to eat then went to make use of the pool around 7:30pm only to find that the entire resort shuts down outside at 7pm. Pools, water slides, even the beaches. The lights are shut off on the pathways and lagoons so you can't even look at the marine life. Around our third day there was a power outage over most of the island. I also understand that this was not something within the resorts control so I did not complain but it lasted for more than two days. Lobbies, elevators (when they were working) and stairwells were pitch black. We had to use our phones to get around. Restaurants were shut down, we had no AC or hot water in our room. We couldn't eat or shower but the casino was kept running with the backup generators.

On the second night of the power outage we were woke up at around 1am by a shrill alarm coming from somewhere behind our TV. Not being able to find it I unplugged everything. It was still going. My kids were not happy. I finally called emergency services and she told me it was the surge protector behind the TV, I repeatedly told her there was nothing behind the TV and she kept insisting it was. Finally she said she would put me through to the manager, which rang and rang, no one ever answered. My daughter finally found it in a hidden compartment in the armoire the TV sits on behind a false back. Finally getting the horrifying sound to stop we had to listen to them going off across the entire floor until 3am. Again, no apology, no mention of compensation.

The only restaurant in our hotel that did not need a reservation (Seagrapes) was shut down for dinner five of the nights we were there with no explanation whatsoever. Not even a sign. When I asked at the desk the response was, "Don't know what's up with that." All the beach restaurants shut down at 5pm so don't plan on grabbing a quick dinner there. Our only option was to walk down to the marina village, which was about a 10-minute walk and because it is on resort property they still charge resort prices. Burgers, fries and shakes at Johny Rockets cost us $77 for three people!!! The Seagrapes dinner buffet was $133 for two adults and a child and it was one of the cheap restaurants. In a review I read on Travelocity a man said you could starve to death at this resort. He wasn't far off.

Now comes the final straw. When I first booked we were only there a week but the airline had to change our flight (Which we were well compensated for, thank you Westjet) so for our last two nights at the Beach Towers I had to make a separate reservation because the first was booked as a package deal. Upon check in I informed the lady of this and asked if we would have to switch rooms. She assured me NO we would not. I asked several times to be sure and even asked her to leave a note on the computer. She said there was nothing to worry about, I would simply have to check out and check back into my same room on the 19th.

The morning of the 19th we had a 10am tour booked so I went down to check out and check back in at 9am and was told my new room would not be ready until 3pm. I of course argued this and told the man about my previous conversation. He said I was misinformed. I was being kicked out of my room. I had to run upstairs, drag my kids out of bed, throw absolutely everything into suitcases and have them stored before our tour.

When we got back at 1pm I went to the desk and said "I know it's early but is there a room ready for us?" Again I was told 3pm and the rude tone of his voice set me off. I was done. I said I wanted to speak to the manager. It took 20 minutes for a manager to come speak to me!!! His name was ** and he was the most condescending man I had ever met. I laid everything out to him you have read above and his only response was that there was an apology sent out about the power outage but I must have been missed. Uh huh! Where was this apology? There were no notes, no signs, nothing slipped under my door. He ended up giving me a $200 credit, which didn't even pay for two meals. Now I'm reading online that other people had their rooms compensated. So there you have it, this was my Atlantis experience. For the outrageous amount of money I paid to stay at this resort I was expecting a lot more.

Things to make note of. Every day the maids forgot something. Coffee, Towels (4hrs to bring those) and Pillow cases of all the strange things. The free WiFi and water bottles you are paying are $45 a day resort fee that is not mentioned at check-in. A $5 a day gratuity is added to your bill for the maid whether she is doing her job or not. All restaurants add a 15% mandatory gratuity, so even if the service was terrible or you are eating at a fast food place you still have to tip. Don't expect anyone in the high-end stores to get up and ask if you need help. You can't actually see the dolphins unless you book an expensive dolphin encounter.

When my daughter called the hotel to confirm our rooms (we now needed a crib for a baby), she was told that only TWO rooms were booked and that the other two rooms were booked for May at a cost of $7,000 each night for a two night stay. The person at the reservation desk admitted that it was their mistake but wouldn't do anything about the mix-up as no rooms were available for the time we needed. After spending the better part of her work day on the phone with this resort - they finally capitulated and gave us each a $150 room refund (which at the end of the stay we didn't see).

That is just the tip of the iceberg for the time (and money) we spent there. Do yourself (and your bank account) a favour - don't go there. They have their hand in your pocket for EVERYTHING....unless you enjoy spending $10 USD on a 1.5 litre of water. I could go on, but anyone reading this will probably get the picture I am painting.

Here is where four of them tried to sexually assault her. She fought them off and took a wave runner back to the beach. Her legs were all cut up and she was a mess. She told security at the Atlantis and long story short I met with Sean ** and Miguel **, directors at the cove in reference to this incident. In the meantime I contacted the police who went to the beach where Lauren identified two of them and another two in a line up. So four men were charged and are in jail. There is hearing on Oct 29th, 2014. Keep in mind this is on vacation that cost me $30,000 because I took 8 of us!!

I am writing this because the Atlantis assured me they would look at video tapes and contact me to see how security handled this. No one contacted me... No one called me. I had to chase them down. I cannot get them to communicate with me at all. The issue I had with them is after you visit them, you receive a follow up email asking for a rating of your visit and in this questionnaire they ask about wave runners and beach activities. Yet in small print on the documents you sign, it states that you go to the beach at your own risk WHICH the directors jumped in in a defensive manner when I asked them about this. They do not own a public beach they stated!!!! There are no signs as you go to the beach that you enter at your own risk. So give us a positive rating for the beach that we don't control???

My daughter is emotionally and physically a wreck, not to mention me. I was beyond enraged at the guys and the security. I am lucky to not be in jail for taking action myself as her father. I was contacted by the Embassy about a week later with an update. His name is Brandon ** extension **. The arresting officer was Detective **. I am asking for your help to push the Atlantis for a response. Anything else I can do for you please ask. I can get the police report... any information you need. The Atlantis cannot let such a horrible incident just pass and take no accountability. There is more detail to the story but I wanted to see if this would be of interest you.

We then the following day was told we had to pay extra 100 dollars to move into a room opposite still in the grotty beach tower. We paid the bell boy the money and was moved. The rooms was still very old dirty and smelly, but we could see a bit of the beach from a distance. We then went to the beach where we was hassled constantly by men asking us if we wanted to buy drugs, jet ski rides, water at 5 dollars for a bottle of water... you name - no rest at all. We thought we would spend time on the rapid river which was ok, but very busy so it was like your feet touching the person in front of you. No life guards and it was like everyone pushing and shoving, not relaxing at all.

We then returned to our room to find sewage leaking from our toilet. Honestly, the smell was enough to make you sick... it gets worse... We called reception and explained what was happening and was told, "We can send someone with air freshener." We spent an hour on the phone speaking to six different people before we could get someone to come and see the state of it. We then went downstairs and spoke to the manager who agreed we couldn't stay in that room! We eventually got moved for one night then moved again into the Coral Towers where we should have been in the first place.

We ate at the deli restaurant where we sat and food was being sent back, but we thought ok we will give it a go. My wife that night became sick and spent two days in bed... The staff everywhere are very rude, it really is poor service. The food is expensive and rubbish. Gordon Ramsey would have his work cut out here... As we was told, the chicken is frozen and fried, and my wife's chicken was served still half frozen in the middle.

We decided to venture off the paradise island and got a taxi from Coral Towers. As soon as we got in the taxi, man said, "Do you want cocaine?" It was constant. People on the street, hotel workers, and beach staff... Do I really look like some junky!!! We was advised to try the fish fry which is a mix of real Bahamas food. The food was cheaper and to be fair was good, but whilst sitting having dinner outside, the atmosphere seemed tense. About 1000 men just loitering about and then suddenly a gun shot was fired and everyone ran. It was scary as hell.

We for a taxi back and decided to stay in and get room service the following night. Room service took 1 hour to come. The food was soggy and not good plus they charge 15% on everything. It's a joke. Can of coke is 5 dollars... The food is so expensive for frozen rubbish. We was woken up at 4am by fire alarms going off. No one had a clue what was going on then it stopped. The next morning the fountain had leaked and flooded the Coral Towers, shutting two restaurants. The smell of sewage stank. It was vile.

After day 8 of our hell, we decided to eat at Vigil's BBQ restaurant in the Coral Towers, where they put a glass of water for us. I drank half a large glass quick as I was thirsty but then could smell the water and taste. It was sewage water. We complained to the manager and he said sorry. 40 mins after, I was throwing up. I felt terrible. The manager and my wife carried me to the nurse, a 12-min walk by the way, whilst being sick.

My wife kept the sample of water to show the nurse who admitted they should not be serving that water. She said even people that live in the Bahamas do not DRINK the water. I was the told an ambulance is on its way, and to wait outside, where I was throwing up. We waited one hour 5 minutes, no sign... The manager in the end called a taxi and said it's paid for, but it wasn't. My wife paid for it.

I was then in with the doctor whilst the rude nurse took my wife with another doctor into a room and told her she needed to pay £1500 now before they could treat me? They was very pushy and rude to her almost bullying her to sign it, but when reading the small print, they charge interest. My wife then found me and they would not wait for my wife to get the insurance details back at hotel so we was told to leave. We came back to the hotel and spoke to a manager who again was arrogant and spoke to me like I was a bit of crap on his shoe. So far, the hotel has not paid any costs or apologized. We have seen many people complain, be ill and said the place is a hell hole.

We wished we had read views because this place is a money-grabbing venture and they have no customer care or empathy at all. We travel all over to lovely places. Jamaica was fab. Stayed in RIU - they was friendly, lovely people. Maldives again is a must, New York, Vegas, Florida but this place is old, dated and stinks of sewage. Please rethink before booking. It looks good but it's not... Aug 2014. It's a health risk and it should not be allowed to run... There are so many complaints about this place having looked now we had a bad time it makes you wonder why nothing is being done legally... We also see many children hurt themselves on the water park due to lack of management. Yes, it looks lovely from pictures on the net but PLEASE, someone do something before someone is seriously ill.

The outside outing was very nice but all the things I paid for the kids to do they were not allowed to do any of them. Right there we lost a lot of money. To make matters worst, upon arrival, everyone is told that the guests gets 20 mins of free WiFi (remind you they were not specific). My kids decided to take advantage of it & did 15 mins. The day of checkout, I got a bill for it. I immediately called guest service, spoke with a man by Devon (which later found out he lied about his name), which told me the WiFi is not to be used on the iPods but only the resort computer. I told him if that's the case then they should let the guests know.

I asked to speak to a manager & of course they put me onto the rude manager, Therese, who then told me she will only waive the fee if she talks to my son. She asked my son if he say a price on his iPhone when he connected. My son says no but there were lots of info on there but he didn't read it all. She then ask to speak to me. I took the phone and her words to me was, "Miss, I'm going to refund you the fee but your son is a liar. He's not telling you the truth." I was in utter shock. I'm a guest and she has the nerve to call my son a liar. She then hang up the phone.

When I called back, they started playing games & giving out fake names. My husband went downstairs & spoke with a manager by the name of Sherri. She was quite nice. When she confronted them, no one wanted to own up to it. She then told me that my conversation was deleted. But little did they know I had already have the lady name that I spoke with. It was hurtful to me and my son. Never have I been treated like that on any other vacations. This was by far the worst resort. I wasted my time & money by going there. They are very unprofessional people & they know how to cover themselves when treat guests really nasty. Never have I seen so many unhappy people.

We stayed at the Coral Tower. The worst vacation I have ever been on. Even if she felt my son was lying, that is something she should have kept to herself & like the other manger Sherri stated, Theresa ** should have never even question my son or I because they are not specific about their WiFi usage. Like I told them, it's not about the money but more the principle because no one are mind readers. Very disgusted guest. I will make sure no one I know will vacate there. She really offend my son and family.

I sent him a copy of the lab report confirming that it was in fact Salmonella per his request. They have done nothing to rectify the situation. Not even acknowledging it with a phone call or anything. The C.D.C. was contacted by the doctor as required by law and because it happened in another country there is nothing they can do about it. We spent 2,500.00 there for a long weekend and expect better. They are a third world country and the rights you are accustomed to as a consumer do not exist there. Stay away from Atlantis. We will never return.

This is the guy who didn't do anything to help us and just brought the paper and made us fill it out and asked for a tip. I brought so many customers to this resort and I can’t believe that someone like him was able to work on this prestigious resort. This is a bad employee. My friends were mad at him. They looked at him and he told my friends that his look won’t intimidate him at all. Rude, rude, rude! But in spite of that, my husband gave him a dollar just for him to leave.

I had thought my wife opened it. I did see filings inside the safe when I kept trying to lock the safe to no avail. I left the room with the safe opened to meet my wife for breakfast because I knew she had been waiting for me. When I mentioned that I could not lock the safe, she asked me why I had to open it in the first place. This is when I realized something was wrong and quickly went back to my room. Upon further inspection I saw the drill hole. I did take pictures of the hole and the filings. I filed a report and wanted answers. I was assured by security that they would investigate and will have answers by the time my vacation was over.

On my last day, I went to security and asked what is taking so long to check the video. The person in security was surprised I knew there were cameras in the hall. Gee, I wonder if he thinks people don't know what that round glass object on the hall ceiling is for. I gave them the time frame of about 3 hours when the break-in occurred. However, I just got assurances that someone would be in contact.

At times, they made me feel like I brought a drill with me and staged the whole thing and even trying to put words in my mouth. Since nothing was taken, I expected identity theft. My wife spent time canceling her credit cards, and I wasted a day travelling to Nassau to report to the American Embassy that our passports may be compromised. I have checked the internet to see if anyone had a similar experience. Since I have never been notified by Atlantis management about the investigation, I have formulated a possible reason why my safe was broken into, although strangely, nothing was missing.

It was the first night of our vacation and we went to dinner. After dinner, we were all tired from a day of travel and decided to go back to our room and go to bed. Is it possible we suprised the culprits coming back earlier than they expected, and they had to leave suddenly when a lookout alerted them. Why didn't the cracker grab my wife's purse and run? I think, since it is no doubt an inside job, he didn't have time to go through and decide what he could take without us knowing. I believe a new door would have been installed and we would't have known anything was missing from our safe.

The fastest service I received all vacation was the replacement of the safe door by the locksmith. It took about 15 minutes to retrieve a door, take off the old door and replace it. Since I didn't get answers that were promised to me by resort security, I have to assume the worst. The sad thing is my 12-year old daughter enjoyed Atlantis better than Disney World. I will not plan another vacation to Atlantis because of this experience.

Pictures don't lie, and I would bet the drill hole which also slightly penetrated the safe frame is still there in the room where my family stayed. I am not only bothered by the mystery of this experience but being lied to by security staff. I've waited long enough for them to contact me with the results of their investigation .

The deciding factor this vacation to stay at Atlantis hotel directly was that you got a dolphin encounter included with your purchase. My family and I figured that would be a great experience to have on Christmas. At the time of the booking I had tried to have my daughter help me book the meal plan but it was very confusing. Nowhere on the website did it say anything about black out dates. I wanted to include the meal plan for all 4 of my family members. Every time we tried to book it, it was booking a whole new vacation. We were told that we could purchase the meal plan upon arrival.

When we arrived at Atlantis to check in we spoke with a man at the front desk by the name of Troy **. Everything seemed to be smooth sailing until we asked him about the meal plan. He told us that the meal plan was blacked out for the holiday and that we could not purchase it. We told him about the difficulty of purchasing the meal plan online and he told us that it did not matter. He said and I quote, "Anyone that did purchase the meal plan for the black out dates will be refused when they go to eat at the restaurant." I asked to speak to a manager. Troy ** disappeared into the back room for a while and did not come out. When he finally came out he was accompanied by a manager by the name of Aaron **.

He basically told us the same thing, that there was no way we were able to get on the meal plan due to the blackout dates and that it would not be honored by anyone who had previously purchased the meal plan prior to arrival. Since there was supposedly nothing that could be done, the next order of business was to ask about the included dolphin encounter, which was the whole reason we chose to stay at this hotel in the first place. We were told by the same individuals that we could not receive our included dolphin encounter, which is called the "Atlantis Experience pass" on my receipt, because that was also "blacked out".

I have to reiterate that nowhere on the website or the commercial that is constantly played on TV did it say that there were blackout dates. Aaron’s rude response to the whole thing was, "Well you didn't pay for this encounter, we were giving it to you for free." I explained to him that the whole incentive to stay at this hotel was that we got the dolphin encounter included. Aaron ** then went on to tell me in a very nasty tone that I had booked the vacation on October 31st, and that was past the time that the dolphin encounter offer was available. This is not true. What had actually happened is that I booked 4 nights on October 7th, and then since I figured we would have such a great time, I added on two more nights at Atlantis. I even have a receipt from atlantis.com (not booked through any other hotel website like Aaron ** tried to tell us) that clearly states the vacation was booked on October 7th, 2011.

A copy of this receipt is attached. You can see that an amount of $1,048.00 was taken out on October 7th. The remaining balance of $415.66 was taken out on October 31st, 2011. It was not my choice when the money was deducted from my account. If it was up to me, I would have been happy to pay the full amount the date that I booked it. Atlantis.com itself set up this payment plan which you can clearly see on my receipt, and chose when they were going to deduct the money. After a whole bunch of going back and fourth, we were told that the incident would be "investigated" and they would call us on the phone within one hour and let us know their decision.

We figured that this would all be resolved and that they would realize that there was a mistake on their part, so we proceeded up to the room. When we arrived at the room to try to take a shower after hours of traveling, we discovered there was no running water. I then went back downstairs to a very long line of disgruntled customers. I met a man that was happy to tell me that there had been no water in that tower for two days. The problem I have with this is that they knowingly checked me into a room with no water after all of our disappointment. When I went back to the front desk I asked Aaron **, "Is there water in my room?” His response was, "Is there water in your room?" while laughing, and rolling his eyes as if to make me sound like an idiot. I literally asked him 5 questions that he repeatedly danced around to get a response of no, that there was no running water in my room.

The man standing behind me was so appalled at this customer service he yelled out that’s the correct answer. It turns out he also had no water for two days. I was told that they were assigning rooms for people to go take a shower in, and then I was to be sent back to a room with no running water. For a hotel at this kind of price, this is just not acceptable. This is not a cheap hotel to stay at; my family has saved up all year to go on vacation. There is absolutely no reason for this to be an issue.

I feel that because we complained about the water, we were changed from a beautiful water view room (with no running water) to a room overlooking the parking lot and the top of a cement building. I have to also say the whole time that we were asking about the dolphin encounter, the meal plan, and the running water, your front desk employees were happy to smile, roll their eyes and laugh in our face while telling us, no there’s no running water, and no, you may not have your dolphin encounter or meal plan. I am being 100% serious when I tell you they were smiling at us and basically laughing in our face. The way they spoke to us was rude and appalling. Just the way I was told "well you didn't pay for that" was disgusting. You would think that you want people to have a good time at your hotel so that they can recommend it to friends and maybe come back again, but not in this case.

I never heard anything about the dolphin encounter investigation like we were told we would. That by this time seemed to be the least of our worries, we were just happy to take a shower in a room with running water after hours of traveling. The next day we went back to the front desk to ask about the dolphin encounter labeled on my receipt as the "Atlantis experience pass". We basically were told the same ordeal about the black out dates. When I asked why they weren't posted when I booked the vacation and why it said "Atlantis experience pass" on my receipt, the question just kept getting danced around with an attitude. I was repeatedly told in a rude demeanor that I booked the vacation on October 31st, which is not true.

We feel as if our hands were tied and that nothing could be done. I felt as if they baited us with the dolphin encounter to get us to the hotel and then switched the offer on us. Never in my life have I felt so taken advantage of. At one point I even asked if we could cancel our reservation and go to Comfort Suites or the Best Western. I was told no that it would have to be investigated and we may not be reimbursed. After the result of the dolphin encounter investigation I figured it was best not to take our chances because there was a good chance we would not get our money back.

As if all of this was not enough, while staying in the room that overlooked the parking lot for 2 nights we came to discover that the TV remote was broken, the lamp in the middle of the two beds was broken, the refrigerator door didn't close, the blow dryer did not blow hot air, and the toilet did not flush properly. They did fix the remote, lamp, and refrigerator but when they sent a "plumber" up to fix the toilet that wouldn't flush, he said I don't know what’s wrong with it and walked away and we never saw him again. After this we went back down to the front desk again and explained our situation and begged that we please be moved back to the room we paid for with running water.

They did honor our request which I am very grateful for. After that the vacation went smoother, we decided to pay for our dolphin encounter ourselves through Blue Lagoon Island and had a wonderful Christmas over at that island. We later learned several people we met were on the meal plan and were not refused at the restaurant like we were told they would be by Aaron **. I even asked the hostess and our waiter at Atlas bar and he was happy to tell me that the meal plan was in full effect and we could sign up at the front desk.

I just wanted to write this letter to bring to your attention the horrible customer service me and my family have experienced. I have never been on a vacation like this in my life, and I have been on many. I have never received a hotel service like this ever in my life. I have never been so angry, frustrated and disappointed all at the same time. I am so disappointed at the way I was spoken to by your front desk representatives. To see my family literally crying at the front desk and being laughed at was horrendous. I have worked in retail for years and if the customer had ever had any kind of problem, we always did our best to accommodate them with a friendly attitude.

These people were very mean spirited and it seemed as if they were happy to put us down and tell us "no" to everything. Your front desk representatives need to learn how to assist their customers properly without a rude, horrible attitude. I will never vacation in the Bahamas again let alone stay at Atlantis due to this experience. I will never recommend this hotel to my friends or anyone I come across that is thinking about staying there. Like I said, I felt that this needed to be brought to your attention so that hopefully in the future others do not need to experience the horrible trip I have.

Next, I have never met such rude, incompetent people in my life. The staff at the hotel was horrible. I am so angry I can't even write this email. First, I had my door unlocked as I was talking to the cleaning lady and a gentleman decided to come into my room to reshelf the bar. I turned and told him not to enter as my wife was in the shower. He pushed the door and literally turned his head to see my wife. I confronted him and we almost got into a fist fight. When security came, they told me to chill out. And while they were walking away, they started laughing at what the man did. They thought it was funny that this perv tried to invade our privacy. I am sorry to even say this but at this point I couldn't care less. This vacation undoubtedly turned me into a racist!

Now, about their casinos. On a daily basis, we had a dealer make mistakes and pull our cards and take our money when we had actually won the hand. Three times we called the manager and they went to the cameras and gave us the money back and our winnings. Three ** times. At one point, my wife had a full-house against a dealer’s pocket pairs. She reached to kill her hands as if my wife had lost. When my wife told her to stop in a loud voice, the dealer responded, "OK, woman, calm the ** down." Mind you, this is after four such events of the dealer mistakenly taking our money when we had actually won. When we got fed up with it and asked for the manager, an older lady came and had the look on your face like she did not want to be bothered. We explained that the staff was making too many mistakes and we had to resort to camera three times in order to get our money back. She said, "Uuhhuumm," and literally just walked away. Oh, yea, this should be a movie.

They also have 15% tips automatically added. Hence, the staff couldn't care less about their service. Okay, I'm getting upset just typing this stuff. Got to go. One more day and I'm out of here. Never, ever returning to this place. This caused nothing but frustration. I spent almost $8,000 on this trip and it's the worst vacation I've ever had.

Total Fees $498.18

I was told that hotel had a policy of penalizing a guest for two nights, no matter what. I never booked a room at the Royal Towers, but they charged me a cancellation fee for such a room anyway. Point is, they kept all of my $498.18 payment and told me to get lost. I'm supposed to feel lucky that they didn't bill me for the extra $120.82. To me, this is organized thievery.

and it has been now a week and no word from mr pinder!

it is the unsanitary conditions of this resort that ruined my daughter's birthday! and mr pinder's neglect in handling this matter unforgivable!

nightmare. I'm still very distressed over what had happen there the whole time we stayed.

step to the other side where's there this long line that we had just gotten out of to have our key activated this really

waited patiently in line for 20 minutes.

Day 2 no hot water called complained asked when water would be hot said in a few hours or so. Ok I said to myself.

out especially in a hotel. I can go on and on.

Finally the 4th day a sliding glass door fell on our 8-year-old daughter. This really upset our whole family and me. My
17
year old was in the
Room with our daughter while my husband and myself were in the library. We had 2way Radios in which my 8 year old radio
us
crying. The librarian heard our conversation and called the front desk to notify them of what had happen. We went to
the

room the front

Desk called and asked if anyone was hurt our 17-year said no that she was Ok. In the meantime no one came from the front

take pictures of

The sliding door that fell. She filed an incident report in which I filled out and signed

She also told me not to worry that we would be moved from that room. I told my husband I did not feel good about any of

the vents, the blood on the comforters, for my nightmare vacation I wanted to document every problem With this room.

really upset me. I told Mr. Cox that our vacation has been ruined everyday there has been a problem with this room.

He assured me that we would be moved from the room and for us to go ahead with our plans. I told Mr. Cox that my husband

bring the children back we have not been Moved.

have not been moved. He checks the computer and says that he has no information in the system that we are supposed to be

his face. He apologizes and says he's been waiting for approval from higher up to move us. I know for a fact is does not

but I'd now like to point out the problems with this room,

water to the wet smell the room had. I documented everything on video footage and photos. The response time it took your

staff is unacceptable.

This vacation was a nightmare from hell. Top everything off we had dinner at Seagrapes and my
daughter had a bug moving in her food, of course they gave her, her dinner at no charge but in the meantime me and my

husband looked at each other and lost our appetite wondering if there was a bug in our food as Well.

if she had been seriously injured with the hotels promptness, which is none.

I feel that our family should be compensated for this vacation. I will contact whomever it takes to run this hotels name

thru the mud.

Evidently your hotel does not care about its guest unless they're very wealthy or famous. We spent a lot
of
money to got on our dream Vacation and it turned out to be a nightmare. I will be more that happy to send you photo
Copies

of the pictures I took of both hotel room and the problems we had there. I'm considering taking legal action against the

hotel.

one.

We never Had any problems with our vacations until now. We only get 10 days vacation a year And we spent 8 of those 10
days
at the Atlantis. I expected a lot more than what we Got. I will be sending a copy of this letter to the following
people at

your offices.