Allegiant Air Reviews

My wife and I were on a flight from South Bend In to Sanford Fl. On 6-18-25. The flight was scheduled departure for approximately 9 pm arrival approximately 1115pm. The flight did not leave till the next day at 245 am on 6-19-25. It was close to a 6 hr delay. We were given vouchers that only enabled us a fruit cup each due to high prices. We had to pay extra parking cost and car rental fees. All Allegiant did was offer us 50 dollar credit vouchers each. This is unacceptable. We have been flying Allegiant frequently for at least 12 yrs now. Very disappointed. Tough to reach anyone to get this resolved.

They are not low cost at all. Bags cost 70-75 EACH WAY - so add 140 to your round trip, plus if you don’t want a middle seat, or to sit with family, you pay at least 32 each way - there’s another $64 just for seats. They are no longer the cheapest airlines with all those… a cup of water on the flight? $4!!!! Per person…. So many “hidden” fees!!!! No more are they $50 flight ($100) round trip - but $350+ be careful.

Flight 1445 from New York to Destin was among the worst domestic flights I have ever experienced. Repeatedly kept at gate before departure with restrooms not fully functional then kept on tarmac upon arrival. 5 hours for a 2 hour flight. Not to mention pricing that does not reflect actual flight cost. DO Not FLY with them.

We went to the airport two hours early to get on our flight on January 16, 2025 after waiting four hours and being told several different stories our flight was canceled and we were told by the Gate staff that we would get a $200 cash payout from their payment processing center for each Ticketed passenger and $100 voucher for a future flight. What really happened was we got $100 blank voucher when you opened the email attachment and we only got one $200 cash payout from the processing center.

I called to ask about my Allways reward points. The recording said that there was a 15 minute wait so I held the line not knowing how long I had been waiting. Then the-recording said there is a 30 minute wait then I noticed I had already been holding the line over 30 minutes!! So I never go through. So I doubt they are really giving companion tickets if the only way to get them is to call and hold the line over an hour!

I have several issues with Allegiant. Checked bag charge increased by 100% in one day after booking. Had I known of their unethical business practices, I would have booked day one, WOW, in this tight market, Allegiant would stoop to such poor management practices. Oh, by the way, the last two times I have flown with Allegiant, there was no one to assist me in the wheelchair, my wife had to push me. By the way, she is 67 and needs assistance. Why, oh why, do we fly Allegiant (because we are like 100% people and wish to spend our hard-earned money wisely.)

I attempted to cancel a car rental booked through Allegiant as part of one of their vacation packages more than 24 hours before my trip, as required by their terms. This was a Las Vegas vacation. However, the customer service agent advised me to wait until after the reservation, stating it would be easier to process the refund once it showed the rental wasn’t used. I followed that advice in good faith, but was later denied a refund for not canceling within the stated window. Despite reaching out multiple times and being told the call would be reviewed, no meaningful resolution has been offered. This experience reflects poor internal communication and misleading customer service that ultimately cost me both time and money.

I was Flying from Bloomington Ill to Sanford Orlando. The flight was June 10 At 2:15 departure a lil delayed. The 2 ladies loading the plane and checking us in, were wonderful!!! They had a sense of humor and they knew what they were doing.

No water, refund policy a scam, have to wait in line to print boarding pass-no kiosks, tray table less than 4 inches wide, seats too close together, not cheaper-everything is an upsell, no free anything, no water, no snack, nothing.

This is the fourth time in 5 years I’ve flown on Allegiant and the last 3 times my return flight was cancelled with minimal warning and I swore to never fly with them again but I thought I’d give them another chance and I’m sitting in the Airport right now with a 2.5 hour delay!!!!

Well, let's just say I can always count on Allegiant to either be delayed to or from destination. Or to completely cancel the flight!!! Out of 5 flights with Allegiant, only one had just the one delay on the way home. So I am here in the airport with another delay!!! They need to figure this crap out!!!!

Delayed on flight down from CVG 2 hours. No air conditioning until we got in air. Once we landed delayed another hour sitting on plane because they could not get door opened. Flight going home is delayed another 2 hours. Won’t get home until 2:00am. Husband has to miss work now. Horrible service. Employees are rude and not friendly. Flight # 382 cvg to pie departure flight 377 June 3.

Worst airline experience I’ve ever had. The flight kept getting delayed . I ended up Waiting 4 hours. They didn’t give updates and not only that we were supposed to fly into fort Fort Lauderdale and we landed in Orlando. All this airline does is waste your time and they don’t tell you what’s going on. I would never fly this airline again.

We were on a flight with numerous open seats so we didn’t pay the upcharge to choose our two seats. They made us sit separately even though there were open seats next to both of us. They put me in an exit row. So I told them I wasn’t comfortable with the responsibility. So they moved me to the back of the plane.

The customer service from Wayne was horrible and degrading. He hit the desk, hollered at me and shunned me off with his hand. He almost sold my mom the incorrect tickets. He threw others luggage on thee trolley when they were boarding. He threw a customer license and pass at him. The manager just laughed and also gave me the incorrect info for her manager and stated they must not want their info given out.

Allegiant is by far THE WORST airline I have flown with. My flight was delayed after we boarded the plane for 2 hours just to get told to get off & they’ll have another plane there in an hour, well that was a lie because we waited 3 more hours just to be delayed again for another 4 hours, all due to computer issues. Well we got a new plane & boarded that one & sat for about 40 minutes, just to get delayed again due to computer issues. I will never fly with this airline again, they’re terrible.

Multiple delays on both flights by hours with no communication as why. Sat on the runway for an hour before we could get off the plane, sat again on the runway for nearly another hour before we could take off. Not worth the cheap airfare at all.

Flight was cancelled after they decided not to fly out on Saturdays anymore. Good customer service would have been to honor those flights booked and to start new schedule for when no flights were already booked.

Never in my life have I been so dissatisfied in a company. I would like to think of myself as an understanding person. I don't normally leave bad reviews because most scenarios are beyond control. With that being said. On 05/17 at 6pm we were due to fly back to Cincinnati from Florida. Flight was delayed 5 different times until 12pm.

Flight delays that cause loss of pay for hotel, car rental and planned events. Horrible customer service and communication. Often sit for several hours delayed without any communication unless you ask, no voucher for drink or food while waiting to then find out flight is canceled because pilot doesn't have enough hours to fly.

Bought tickets & paid for seat selection. Checked in only to find out my seats had been sold to someone else. Customer service on “priority" line says sorry. Now at rear of plane. About 50% of the times I have flown Allegiant have been delayed. Low class, low service and not worth risking flying with this airline.

I can’t believe that you can’t change a flight. You have to give them 7 days prior notice. I was on vacation for 7 days. Called to change flight or get a voucher I was told I could not so lost the flight. So much for being a Allegiant card holder.

Me and my family, including everyone that I know always try to stay away from this airline, but unfortunately, this was only our option to fly on time to Austin, Texas for my disabled mother because of her medical at the boarding pass staff from this airline treated very badly and horrible to my mother. I wish I can write some words describing it. How discussed they were they are very bad stuff with no humor whatsoever stay away from them from any cost🤬🤬🤬

Flights are cancelled frequently, for no reason other than I don't feel they fill the flight. If your flight has seats available, when it gets close to your return or departure, make other arrangements or have a plan B. Not only is it a cheap airline, but it is obviously doesn't care about any type of service. Look elsewhere.

Trying to fly out to Sanford on 4/6/25. My original boarding time was 8:36 but it got pushed back by an hour. After that it was another hour delay. By that time if my flight departed I'd arrive at my destination by tomorrow. The flight is then delayed again by another hour for "maintenance" which I didn't mind because better safe than sorry. After 20 minutes there is yet another announcement that the boarding won't start until midnight. I've spent at least 6 hours waiting on a flight that keeps getting pushed back further and further. While waiting they already had one flight cancelled and the other delayed. This one is another delay, nothing's on time.

This company is the worst!!! My daughter was at the airport 2 hours ahead of time and the lady at the desk "AMY" told her she had to download the app to get her boarding pass. My daughter was having problems getting the app and she kept telling Amy and she said the only way she could get a boarding pass was to download the app. I called and asked for a manager and by the time one came the flight doors were closed.

I booked my flight days in advance, so when the time came to flight suddenly my flight had been cancelled 😡 without previous notice 🤬 ruining my vacations. Everything I lost everything I had already planned and booked for. This Allegiant airlines should NOT be in business! Never seeing such a Poor service! Obviously they don’t care about the customers that use their crappy services! 🤬 I will rather drive than use this airline again!

Allegiant has to be one of the worst airlines out there for not only delays and lack of communication, but the customer support team just hangs up on you. We have flown on this airline multiple times...hoping it would get better and because the convenience of location of the airport...but I just can't support them any longer. Delays of 8-12 hours sometimes. Absolutely don't fly this airline if you need to be somewhere at a specific time. Plan to be treated poorly as well. The lower fares aren't worth the headache!

Flight delayed 1 hour 59 min-8 hours before flight sched. 3/31/25: called to reschedule booking for months later 5/26/25 due to delay-online charge $65. Call to ask. They said 112.68 to change-say no change allowed under 3 hour delay. Just lost my biz, I fly with them a few times a month due to dad in hospice-commuting from MD to FL weekly but now lost trust and not dependable in limited time to spend with my dad!

Allegiant Airlines FLT from RFD to PHX/MESA, Monday 3/24/2025. My husband and I had seats 14a and 14b extra leg rm exit row, boarding the plane my husband was in front of me and placed his bag up, I had under chair carry on but there was a lady in 14c seated so, asked my husband to place my bag also up, a lady standing in the row in front of ours, gives me a dirty look and angrily asked you can't do that yourself very angrily. I did not know she was a flight attendant, so I just answered no.

Recently flew Allegiant from Knoxville, TN (TYS) to St. Pete/Clearwater (PIE). Weather caused the cancellation of our return flight. It was impossible to reach Allegiant by any means in the hours following the cancellation. We tried text, chat feature on the website, and of course, phone (which I gave up on after waiting on hold for over an hour). Ended up renting a car the next day and driving 11 hours to get back home. The lesson I learned --- by the time we paid $180 in baggage fees, we probably only saved $200 or less compared to Delta. And the best we could have done with Allegiant (which was never actually offered) was a return flight four days later. So when considering an Allegiant flight, take into consideration what can happen, and the associated costs, if something goes wrong. We ended up saving no money at all, and were never able to contact the airline when we needed to make travel decisions.

Waiting in a airport for over 5 hours because they sent a plane with people from FL to Plattsburgh, NY with a full sewer tank and they could not pump off in Plattsburgh because they do not have the right equipment to operate the business. They never pump the tank on in FL and they give us $50 credit. Then they load us on the plane at 12 am and everything in the airport was closed for food and drink so we think we could get something on the plane haha, nope, they never loaded the new plane with food from Cincinnati they sent.

It would be nice if just once my flight left on time when I booked on Allegiant. It is becoming common practice to be delayed. My flight last week was delayed because they were “waiting on a crew member”. I understand things happen but things seem to happen every time I fly with them now. Maybe instead of delaying a flight full of passengers to “wait on a crew member” you should have backup plans in place in the event this happens. There always seems to be an excuse for why the flight was delayed. After a few times, it just gets old.

We had booked our flight to VPC in early January and also a return flight to BLV on 2/17. Flight 3103 was originally scheduled at 5:13 PM on 2/13/2025 but was delayed until 6:35 PM. We had also paid for check-in baggage on both flights. When we returned to BLV airport at 5:15 PM the baggage check-in counter was closed! We were instructed to proceed to security with our bags, however some expensive items in my wife's bags could not be checked through. Since the items were expensive, the TSA agent advised us to take the items back to our vehicle since we had plenty of time before boarding. The time was now approximately 5:30 PM. On my return to the terminal at approximately 5:45 I heard an announcement for final boarding for our flight. I again had to go through security and my wife and other passengers went to our gate only to be told the doors were closed and we could not board. This was at 5:55.

Took a direct flight from Omaha, NE to Las Vegas, NV on 3/3/2025 and they never loaded our checked bags. We didn't get them in Vegas till the 3rd day we were there. Have emailed them and tried to call several times to get reimbursed for items we had to buy. No answer to calls and no response to email. Their customer service is beyond inexcusable. They evidently would like for people to give up trying and to get reimbursed. I would like to get my money back for the items and my 2 checked baggage fees back since they didn't get put on the plane. Will not fly Allegiant again!

We had a pretty late flight going into Appleton on March 1, 2025 From Clear water. That was not the issue. Once off the air raft we literally waited an hour for our luggage. I started going to every worker I could find but NONE of them were Allegiant employees so NONE of them could help. If you are going to schedule these late flights then for the love of god have the sufficient amount of staff present. I always fly Allegiant but if this ever happens again I will fly elsewhere.

I just had the most unhelpful, condescending, belligerent experience with customer service at Allegiant Airlines. My representative made it extremely difficult to cancel my flight (my daughter and I both booked accidentally). I was met with complete obstinance and that is just a small part of my horrific interaction. I am hoping to talk to someone at Allegiant to ask them to listen to our conversation as I was told it was recorded. PLEASE beware of this airline and extremely careful in dealing with them if you must!

I would NEVER fly this airline again. Left yesterday and arrived to the airport 1 hour before my flight left. Was told that they will not take my checked bag and the flight was already boarded up and ready to go. Spoke with the so called manager named “Mackenzie” that worked at flint airport, she continues to discriminate me and said I was late for the flight asking me why I was late when I was actually on time. 4 workers standing there and no one could assist the situation. Such an absolute joke.

Don't know where to begin. I purchased 2 Adults and 2 children tickets. Allegiant says if you are traveling with a minor they will automatically be seated with an adult so when it was time to for me to purchase seats I purchased the 2 Adults seats which are not cheap to begin with so that means the minors automatically should be added seats be next to me or my husband but no. They want me to also purchase seats for the kids. This airline just want to nickel and dime you for every little thing. They say they are the cheapest but that's not so. By the time you add your seats and luggages the price keep climbing up and up.

Nearly 24 hour delay due to Allegiant’s mechanical error. Compensated only $200 for 3 adult travelers plus an infant. (If we had been on separate reservations we would have been compensated $600, but were “penalized” for having our entire party on one reservation). A promise of a $100 voucher was also promised but never delivered. It was a horrible experience- no hotel or food vouchers- no offer to fly us on a different airline- not even free water as an apology/courtesy. I’ve never seen poorer customer service.

After diverting from St Pete to Sarasota due to fog, it was announced over the intercom that they would arrange transport back to St Pete. They did not do that so we had to pay $150 to Uber back on our own. They could care less as their response email was a craftily worded, "Too bad….nothing we can do."

Feel like I’ve been robbed in plain sight and no one has any intention of repairing the issue. Do not add a car to your booking. Do not pay with PayPal. My card was charged 3 times and refunded only once. 3, 1 hr calls to customer service and they can’t even give me assurance or ways to follow up that my 4000$ will be returned. I had to beg for a confirmation number for the third call because each time I call no one has any idea what we talked about on the last call. Robbery. Will sadly never use this airline again and would advise you not to either.

I want to make a shout out to Jason T at Allegiant in Asheville, NC. He gives AMAZING customer service. He alone is 5 stars! I was there in a wheelchair and he assisted me this past Friday. President Trump wound up flying in at the time and Jason kept me informed on my delayed flight and just was amazing. I myself have managed multimillion businesses and would be proud to have a team member like him! Thanks Jason!

Sitting here at Mesa Gateway airport waiting on a flight that was delayed from 8:14 to 12:41 a.m. to Provo, UT. Staff at the counter thought it was funny. The deceptive ticket pricing should have been my first clue. The potential savings is not worth the aggravation. This business is operating on a shoe string budget. A larger operation like Southwest Airlines would have resolved the problem quickly. My wife just cancelled her first flight with Allegiant next month. Do your homework, if I had, I would have seen the 1.3 star rating out of 5. Lesson learned!

This is the worst airline ever!! Stay away. Delay always. Customer service very rude, you will thank me later. Do not travel with Allegiant. You will thank me later. We had 2 different delays. They don't care nothing about you.

I had my flight cancelled less than 6 hours before departure. The only rebooking option was 4 days out. Had to rebook with a different airline at a significant increase in price for same-day travel. There was NO reciprocal option presented by Allegiant. Use caution when booking with this unreliable airline.

My flight to Hagerstown was delayed twice and then cancelled at 9:15 at night. My family had left and I was told we were on our own! Had to stay in hotel 2 nights until next flight and then had to pay more for return flight! I think I should b reimbursed for hotel and difference in tickets! On cancellation night it was chaos. No help at all.

My dad (has late stage disease) lives in Tulsa, I bring my kids to see him as much as possible. For the most part, Allegiant's straight flights between LAS and TUL has been a godsend in terms of cost and time (2+ hr flight). Other airlines will charge you twice Allegiant's rate, and book you on 2 separate 2+ hr flights. So I often choose Allegiant.

A last minute night before cancellation of a flight for the following morning sent into motion a cluster of problems caused by Allegiant. From a non-functional website to an app that wasn't working we were forced to sit on hold for customer service for 2 hours only to be treated by customer service like our immediate issue was not a huge concern of hers. When asked how she was doing today, I was met with 'Well I am here." No empathy or urgency to solve our problem which caused flights to book full while we were on the phone with her and our son almost losing a new employment opportunity to her lack of investigation.

I’m not impressed. Definitely a generic airline- The cost of tickets were the same as other airlines. The airline charges for EVERYTHING!!! Seats, drinks, priority boarding- even though credit card holders are included in priority… I’m 5’5” and my knees almost touch seat in front of me. Very uncomfortable ride. They even removed the seat back pockets. Unless I’m desperate I likely will not fly Allegiant again.

Flight Attendants are rude. Especially the guy with grey hair. I picked up an 8 week old Therapy dog to travel with and he said "Well let me tell you how it is" then proceeded to read me the riot act on the dog had to be in the carrier the entire trip zipped up and under seat. I said I know and he was very rude about it. Also, the female with grey hair said rudely, "Is that a "Service Dog"." I said no she'll be a therapy dog. She rudely said, "Well that doesn't matter." This was the trip from Springfield back to Punta Gorda. The same staff for both ways. I thought the roominess was horrible but not as bad as the rude flight attendants. Lastly, I was parched. No free water service for the flight? I can't bring water through TSA. Horrible. I went 6 hours both ways without a drink of water. I will NEVER pay for water. Sorry, I never plan on ever flying with Allegiant again.

Allegiant Airlines should be ashamed for its unethical practices and conduct. We traveled with them this summer. I had a purse and a carryon. They did not charge for the carryon. I didn’t check in any luggage. Today we are traveling to Arizona for Christmas on Christmas Eve. Our flight was delayed and they charged me $75 for each small roll on carryon bag at the time of check in. They did not charge me when I traveled the same way this past summer. My son and I. They bait and switch with what is considered “low airfare” but they make you pay for your seat there and back. They don’t provide any complimentary snacks. They charge for everything. This company needs to be investigated seriously. I will never fly with this company again!!!! I am filing a complaint with the CFPB and the BBB.

Worst airline possible. Terrible customer service, poor employee attitudes, will NEVER use again. Sanford Florida is the worst employees. No communication, no captain, they can't get weather reports, the right hand does not know the left. Rude employees every time. Bottom of the barrel.

Allegiant really is the worse airline after making us wait from 8 am to 5pm (telling us we were get lunch voucher which we didn’t get, then telling us we are get $25 credit, which we did not get) in the gate. They decide we need to be bused to different airport. Then they cancel the flight before we leave the first airport. They then tell us they putting us up in a hotel and providing dinner. (No dinner. Just more lies). Well they bring us to Vermont, drive by the hotel and instead drop 100+ of us off at the airport in the 20 degree weather. We then have to wait outside for a shuttle to hotel which can only fit 11 of us per trip with 15-20 mins between trips. We have to do shuttle again in the morning. Been on hold with their customer service now for 1 hour and 48 minutes. Lmao.

I had the worse experience ever in Memphis Tennessee flying to Fort Lauderdale. I was charged twice for a carry on after paying for it once already online. Not only did I miss my flight but "Andrea" made me exit the line to intentionally miss my flight forcing me to book with a different airline with a 17 hour delay to get home. She was very rude, disrespectful, and racist. I don't advise anyone to fly from memphis tennessee using this airline.

Most dishonest Airline I have ever witnessed. The Velvet Elvis days are gone. They are not the same folks! Wife was charged $75 for a small carry-on bag with no notice! Her bag fit under the seat. They are vicious criminals. We pre-paid for everything and lo and behold another $75 charge.

Hire more people!! When a passenger orders wheelchair assistance week before flight one should be waiting! Not wait for it!!? Give better Customer Service for upset customers,. Late check in due to pouty very slow agent! She and others at gate!

Stay away from this airline. If you need to make a change in your plans forget it. It can take hrs to reach anyone if you are lucky.. Worst of all is their web site. I tried to make changes myself and it ended up costing me over 300 dollars. I finally reached someone after many tries and they said the charge would be taken off the next billing cycle. They also down right lie to you about an exclusive 800 number you get if you sign up for their lousey card. Big joke and priority boarding is too. If you have no lugguage, don't care where you sit and basically fly bareboned, it is a good deal. However, I still don't like them and don't trust anything they say.

Please, do not book a flight on any Allegiant Airlines. It may be more affordable but no way is it. I will not use anyone attached to this CO. I will not get into specifics. I don't share negative reviews however this involves a person's choice, putting wellbeing into the hands of others is a choice yes, however this choice I did not make wisely. Please, do the research I did not do as deep as I should have. Wish it was a responsible, in everyday safe airline environment.

This is the worst, most incompetent, uneducated money grabbers. I purchased two seats. I paid for my dog and a carryon. I had a tiny purse. I went up to podium to for them to check my dog and within minutes they turned it into a three ring circus! They told me my second ticket wasn’t valid nor was it legal. I checked in and it didn’t matter what I had on my Allegiant app! If’s illegal Then Allegiant is committing fraud and crimes as they allowed me to purchase it! They then forced me to check a carryon that I already paid for when I booked my trip! They then forced me to pay $75.00 to check the bag in! This was forced. They told me I did not have the other seat which it is clear as day I paid for it and checked in! Don’t fly this airline you will regret it! You are better off with educated carriers! I have two receipts for Consumeraffairs!

Good morning, my name is Bonnie **, I flew Nov. 7th at 9:30 from Fort Wayne In. To Orlando Sanford. I asked for assistance because I had fallen & wasn’t feeling well. From the time I got to the airport, I was treated like a queen. I never walked anywhere. They made my trip very enjoyable. Not knowing until I got to Fla. my hip was fractured. I can’t thank all the the staff enough for helping me. I will fly Allegiant in the Spring. Thank you so very much. God Bless.

I have flown Allegiant many times and it was a great experience! But I’ve always done short trips with them and never had to bring a carry-on before or a checked in bag. Decided to do a bigger trip with Allegiant and found what I thought were good deals on a flight. When I went to book, being not a very experienced flyer, I saw the bundle option on the main page of their website and selected the “Bonus” option which showed that the Checked-In bags were included with the blue mark. So while purchasing the flight I didn’t select what I thought would have been the “extra” checked-in bags for the flight, since I thought they were already included in the bundle that I have already selected. APPARENTLY, they are NOT included. And I think that is a misleading marketing.

I asked this and they said no. I think it's reasonable considering the circumstances. This is my first time flying Allegiant. This flight was changed and now arrives just before midnight instead of 5pm. That's a pretty big difference. I'm traveling with my children and we had plans to drive up to Jacksonville for an appointment. I can change my plans, but I can't drive that late at night as it is unsafe for me to do so for many reasons. I looked into other options (other flights with Allegiant) and there aren't any. I get my girls on Friday 20th at 3:30pm and it's an hour to any airport from where we live. If I switch airlines at this point, it will cost me more than double to travel on the 20th or 21st.

Hi, I paid for 1 bag already and when I reach the airport they told me that it wasn't paid, so they asked me to repay and call you guys for refund, my box was big so I had to cut it down to avoid any extra charges but the supervisor came and said that I was fine, just call you guys for refund that it was already paid. I called as soon as I came home but the guy who helped me was so rude and hanged my call, I called my bank and they said I can do a fraud claim on it, but talk to you before I go ahead.

Allegiant Airlines never refunded my credit card for my cancelled flight due to Hurricane Hillary. I will NEVER fly this thieving airline again as I gave them repeated chances to correct this. It is most certainly their loss as I fly to Vegas twice a year. Now I am flying with Spirit Airlines and I've never had a problem.

Allegiant does not take into consideration emergencies. Purchased a ticket and had to leave earlier than expected so I drove. When I returned I canceled flight, car and hotel. All but Allegiant gave me a full refund. Of an approximate 200.00 ticket I received 6.00 dollars. Everything else was taken due processing fees. I Am Senior on a fixed income and I just gave away approximately 200.00 to a for profit corporation. That says it!!!! Guess who will not be purchasing her medicine.

I was defrauded by Allegiant Air. I had a round trip flight canceled due to Hurricane Milton. All of my friends got a full refund but I only got 1/2. On three different occasions, their customer service has lied to me giving me conflicting information about the date the refund was sent. I was also told I’d get an email to track the refund and also has not happened. I’ve spent a total of 6 hours old hold combining three different calls to customer service just to be lied to every single phone call.

I have flown Allegiant a few times without any problems. The prices were fair however planning my recent trip from St Pete/Clearwater to Syracuse the ticket was $397. The added fee for carry on and seat choice came close to the base ticket price. No thanks. I found a better choice. It's a shame because I like the non stop option but I hate getting taken,

Allegiant cancelled my return flight from Sanford Florida to Rockford, IL without my knowledge and or consent. They then refused to allow me to board the flight that had 4 seats available before it departed during Hurricane Helene. They forced me to purchase another ticket that departed on Monday, September 30, 2024, which meant that I had to stay in Sanford for three additional days. They weaponized the airport police against me and had me trespassed -AFTER THEY REFUSED TO ALLOW ME TO BOARD THE FLIGHT ON FRIDAY AND BUY ANOTHER TICKET TO LEAVE ON MONDAY. I was removed from the airport, via the back of a police car. Allegiant refuses to respond to my many attempts to have them address the fact that they cancelled my reservation without my knowledge and or consent, refused to provide a hotel and travel to and from the hotels. NEVER FLY ALLEGIANT!

On 10/20/2024 Allegiant airline charged me a fee of 75.00 for taking an electric scooter with me on a return flight from Fresno to Las Vegas. Prior to this flight I had no issue in Las Vegas checking in my electric scooter. The prior weekend on 10/13/2024 I had successfully taken my electric scooter from Las Vegas to Fresno. I had a similar hiccup in Fresno to Las Vegas, however when I showed them my gate check in I was allowed to pass. In my return flight to Las Vegas on 10/20/2024 from Fresno I was stopped and told that I would be charge a fee and was told that it was a courtesy for my last flight. I explained that I was told no such thing and explained if I had why would I bring my electric scooter again.

Allegiant shouldn’t be allowed to delay for hours and hours and not take full responsibility for money lost due to their incompetence. I had a sold out show booked. My flight gave ample time to get from point A to B… weather was fine. Little fog. They suck. They need to be disbarred for being an airline. I lost thousands due to them. I wouldn’t fly Allegiant if they were the only airline. I will drive to another airport and take any other airline! The staff was also the worst. Not helpful. Rude. Uncaring. And also incompetent. Do yourself a favor and don’t book with allegiant.

Flight was 4.5 hrs late with little or no explanation. We were supposed to be home at around 9:45pm. Instead arrived at about 2:15am. If the flight had been cancelled the next flight was 4 days later. Savings and convenience not worth the risk.

Hour wait before take off. Hour wait after landing. I understand delays but every time I've fly Allegiant we had major delays that have a negative impact on my travels. Guess I'll be going back to American Airlines.

Waited hours before we're told our flight is rescheduled for 8a.m. the next day. No pilot. Before boarding we were told we would get a $100 voucher for future travel and $150 put back on the card we used to book flight. Didn't get any of it. Liars. Spend the $ and fly Delta. 737s are awesome planes. Allegiant planes are like renting a cheap car. They suck.

Allegiant is horrible!!! I have their credit card and will be canceling it… The only thing they have is non stop going for them, other than that they suck. Communication sucks, refund policy sucks, change dates sucks, everything about them sucks… Stay away…

My returning home flight was canceled twice due to Hurricane Helene, now, that is what it is, it has nothing to do with the airline. Yesterday, I was on hold for nearly an hour and a half until I was put on the phone with customer service rep to reschedule the flight. I was told my flight was to leave October 3, 9:38pm, and I made the service rep reiterate this information multiple times, I had the information written down, this is what I was told. I get to airport, and lo and behold I was given the wrong day and the wrong time. That's what it says on the email as well. Irate isn't a word strong enough to describe the disdain I hold for Allegiant right now, and it's a shame because I usually only ever have good experiences with the airline.

My daughter is trying to get ahold of someone in customer service. You people have the worst service. You sit on hold for an hour and a half, twice now, like she has nothing better to do than sit and wait for someone to answer the damn phone!! Having cheap flights does not give you permission to do this to people. I will never book a trip on your airlines.

Extremely disappointed in this airline. We went to fly out of Boise, Idaho And there was no one at the desk in the front part of the airport. Their app was not working so we could not print our boarding passes. Nobody came to the desk before Security. We ask Security how we would get support and TSA said good luck. Allegiant Airlines does not give customer service they told us. I wrote to allegiant airline via email and they told me I was out of luck because we missed the flight. Extremely disappointed in their customer service and will never fly them again.

Horrible company. I travel all airlines frequently but this one has the worst customer service. Due to Helene Hurricane was unable to fly to Sarasota FL with my family. Finally got through a rep, not respectful at all and got hung up twice. Last rep decided to just quit the call. Invite your company to review my call. They wanted $1600 more for a rebook even though is due to storm Helene. I rebooked it myself for a $500+ online. Wrong billing on a rebook over an hour and then calls disconnect. Unable to understand why multi-Billion $$$$ companies can’t have a decent customer service for their customers. After almost, $1200 on total fees. I will NEVER fly your company again. Prefer United or Delta.

My review would be -10, worst customer service EVER!!! Trying to rebook my 80 year old parent due to Hurricane Helene. Travelling from Bangor Maine back to St Petersburg FL and have spent 7 hours between on hold and call back promise. Should anyone at a higher level care to get back to us here’s the itinerary #**. Not going to hold my breath.

We traveled Allegiant Airlines at the end of June 2024. On the way down to Myrtle Beach, a suitcase was lost (containing all my clothes for the trip, as well as a few other things). Unfortunately, it never turned up. We had filed a complaint and were told it would be handled promptly. Unfortunately, I had to call the baggage department several times for updates and they NEVER proactively kept us informed, even after many requests. Each time I would call, I was on hold for a minimum 45 minutes to an hour, and not a single representative showed empathy or seemed to care. We sent everything they asked for, I called twice to verify they had received and was advised everything was received and our claim would be handled asap.

Very Disappointed in dishonest treatment and service. Bought three seats each with a checked bag. Gate agent was nasty. Would not allow our third bag checked even though we paid for it because we chose to keep center seat empty. We were charged $75 for a second bag on y seat. Gate agent said get a refund jokelike. I've tried 3 times to get a refund. No one to call! You send request in on internet, not even email This primitive airline is creepy.

The customer service at Check-In at TYS, particularly their manager 'Shannon,' is extremely rude. They damaged my luggage and refused to take responsibility. I was made to wait for over 30 minutes, and due to their arrogance, my flight was nearly delayed. I will never fly with Allegiant again. The manager refused to provide her full name, only saying her first name sounds like Shannon.

I arrived for my flight a few minutes late due to heavy construction traffic. I arrived made it through check-in and TSA and boarding ended at 5:45 AM and my flight was 6 AM. I literally got to the gate at 5:47 AM and pleaded with, the lady working the desk to ask her supervisor if I could please get on the flight. My son was back from Afghanistan and we were going to meet in Daytona before he went back to his base. The lady wouldn’t even respond to me, kept her face down. Never making eye contact. Even if she couldn’t do anything, she showed no concern for what I was going through and refused to even contact her supervisor on the radio. I tried to book another flight and was told it would cost me three times the amount of what I had initially paid on top of losing Money I spent on the ticket for the flight. This woman showed no empathy and certainly had no concern about me not seeing my son in two years.

This airline has been the worst experience not only with my travel but the call center has you waiting for almost an or or longer to speak with someone. So unprofessional. They hang up and sent me an automated survey. She asked me how I was doing and I explained to her could be better. I said, I waited almost an hour to speak with someone, she goes to say, that’s normal. I said that’s not normal and it’s not good business. Next thing I hear is a survey. I get hung up on for being honest with her question. I was professional and didn’t use no profanity and no tone in my voice. Calls are monitored for proof. They continue to cancel flights offer you credit that doesn’t apply when booking a future flight. After I use this credit, I’m not longer using this airline. It’s because you cannot get assistance through the call center in a timely manner and the unprofessional agent who hung up on me.

My experience with Allegiant was HORRIBLE. They left my bag at my departing airport IAD and I received no explanation or notification the whole weekend of my trip AS TO WHY OR HOW my luggage was held at the departing airport. I had a lot of valuable items and gifts that I needed during my trip. And when I landed at my destination the baggage manager just brushed me off saying this was not their issue and that “they are just a face” and “this is a low budget airline”.

I Traveled with my dog on Flight 792 8/1/2024 to LAX From Memphis TN and while waiting for takeoff one of the flight attendants told me to put the dog and carrier underneath the seat in front. I said ok and told my daughter who was sitting in the row directly in front of me that she (flight attendant) was the first person to say something about the dog. She (attendant) stops and turns with a rude manner and ask me what I said. My reply was, "Ma’am I was speaking to my daughter," and she again comes back with a rude and confrontational attitude and said, "Yea cause I thought you said something." At this point another passenger who clearly saw that this attendant was being mean said to the flight attendant, "Ma’am you're being rude and confrontational." I then politely said, "Ma’am please leave me alone, I did what you asked." She throws her hands up and says, "Oouuuu you people," and proceeded to walk to the front of the cabin.

The website was not working properly so I was not able to print my boarding pass. I've been on hold now for over 45 minutes waiting to speak with an operator. I should be packing for my trip not waiting to speak with an operator!

Luggage damaged in transit. Allegiant refused the claim because it was not reported within 4 hours which customer service says is a "strict" policy. As you can see from their policy "a claim MAY be denied" which is not a STRICT policy. I have had many other issues with allegiant flights delayed, not on time, cancellation, etc and this is the last straw with them. DO NOT FLY allegiant. They do not care about customers.

I have flown on Allegiant Air for many years and I have always provided a good review. But now that I am older. My only complaint is the passenger seats. The main problem is that they are very hard and it hurts older customers buts. I found on Amazon site an inflatable seat cushion and I ordered it. What surprises me is that Allegiant doesn’t sell to its card holders a reasonable inflatable seat cushion for flights, especially flights that are 3 hrs or more. I hope that I receive an answer.

Worst airline ever. My wife and daughters go to Florida on vacation. They cancel their flight and no help getting another one, "Sorry about your luck. We will give you 200 and a refund." Only flight out was Southwest and 2400 later they are coming home. Last 2 flights have been nothing but horrible and no help from the airline. Don't fly with them. They stink

I would rather not EVER go on ANOTHER vacation if I have to take a trip by Allegiant. A rep accidentally canceled my reservation and gave me a voucher and it has been down-hill ever since. They claim they can’t reverse the payment. My flight was canceled (yep, just canceled due to power outage) and instead of getting a refund I get another voucher (because of the mistake on the agent). I have never been more frustrated (no pissed) in my life. I probably lost out on that money because I would rather not fly Allegiant. I’m telling you pay the extra money and fly another airline. This one should be out of business.

Took a flight from Chicago to Las Vegas round trip. Upon return to home from airport, noticed wife's luggage lock cut off and replaced with old brass lock. Allegiant refuses to take responsibility for it, blaming the TSA. TSA was contacted and they say if they had opened luggage they leave a Notice Of Inspection note in bag. Luggage damage is the responsibility of the airlines. They said they could not find the complaint I filed. I emailed the form to them to prove I did. They are shirking their own policy. Flying a more reputable airline next time.

Horrible. Not worth cost savings. Direct flights both ways. Flight time total was 3 hours. Total time waiting on delays due to maintenance, 6 hours. Flight to Vegas we couldn't board due to basic maintenance and their person took an hour to get to the airport. Flight back, same issue. Sitting in the plane now still waiting. It's record breaking heat... and we are stuck in the plane. Departure was supposed to be over an hour ago... Delays heading to destination. Delays heading home. Pay the extra and fly with literally ANYONE else.

Spokane to Orange County flight cancelled on 6/30/2024. At the time they said it was mechanical but heard from airport employees the flight got cancelled because they didn’t have enough crew. It cost me $800 during a holiday week of July 4th to get home 24 hours later. Allegiant returned $200 each ($400). Lost $400! I am a frequent flyer traveling 3 roundtrips a month on average. I WILL NEVER FLY ALLEGIANT AGAIN. Filling a small claim against them this week for my $400 loss. Not a reliable airline.

Got to the airport 45 minutes early and no one on customer desk for Allegiant..so couldn't board plane coz supposedly I was too late and lost that flight. Supposedly you have to be there 2 hours before. Other airlines never had this problem in Fresno. Worst airline ever.. Don't waste your money.

Family of four traveling to FL to celebrate my daughter's 16th birthday last Sunday. Our early morning flight got canceled at 3am. No reason why?? On hold with customer service for 2.5 hours with customer service. There was no other flight out from that airport (ABE) until Thurs (4 days later). They will not help you book a flight on another airline. I also had to cancel my rental car because it was part of the bundle purchased through them. I booked a flight through another airline and a new rental car. Cost of rebooking a flight and car minus what Allegiant refunded us was $1K more. It gets better....Unfortunately we kept our return flight on Allegiant. There was a 6 hour delay. Not to mention I had to have someone drive me to the other airport in Trenton to retrieve my car. I left my condo on FL at 8am and got back to my house at 10pm. People had small children. Total nightmare.

It's fine if you expect no frills, long lines, horrible customer service and are on guard for getting nickel and dimed for every little thing. In fact if you are checking luggage you may be better off going with a major airline. The biggest issue with Allegiant is if your flight gets cancelled you'll likely not be booked on another flight for 3-7 days. Recently happened to us after waiting hours in line to get our bags checked. When we asked what the process was to rebook a flight, if we should stay at the airport and then the agent told us to get out of line and she wasn't a magician with answers. 10 seconds, one question, then given the boot.

I tried to call Allegiant Airlines due to an issue with my tickets... Message said estimated hold is over one hour. After just over an hour it updated to say hold time is over 90 minutes... After 90 minutes it said hold time is over 2 hours... I hung up. Guessing they will never answer the phone. I can't recommend anyone fly with a company that makes it impossible to reach them.

I had a flight scheduled for August 8 and returning August 16. Allegiant cancelled my return flight. I rescheduled it for October unbeknownst to me my daughter had plans that weekend and would not be home. When I called to try and change it they wanted to charge me 120.00. If I wanted to cancel it it was going to be 190.00 charge. I will never fly allegiant again. We even have their credit card. We will be closing that account.

Predatory terms and no human decency. They prioritize conning people out of their hard earned money than the wellbeing of children on their flight. Their service is worst than snake oil and their customer service, and service personnel is unfeeling, and unqualified to speak to another person, especially when representing a brand.

Paula came right on to my face while bending her knees and told me with her finger pointing insanely close to my face and said, "Yes, I have issue because you are selfish for keeping your personal items in overhead bins and not at your feet" and asked me, "Have you paid for it?" I told her yes, I purchased my flight ticket just like everyone else. I am the last passenger to board the flight. The doors are shut and overhead bin has a lot of space left.

We were scheduled to take off at 0800 hrs from Orlando to the Cedar Rapids... Flight was first delayed to 0947hrs. The delay was announced as a crew shortage. A 2nd announcement was made an hour before loading that it was delayed again until 1150hrs.

SO TIRED OF THE TERRIBLE SERVICE I GET FROM ALLEGIANT. Seriously, with the technical advances we have, they can't figure out how to make their phone hold times less? They can't figure out the logistics of seat assignments for different planes? They can't make refunds automatic when they have to change seats for their customers. I paid for front row seats MONTHS in advance and they can't refund me without a 45 minute hold time when they took those seats away? It's worth more money to fly another airline than to deal with their TERRIBLE service.

Even as a cardholder I can confidently say their onboard and terminal employees are just blatantly RUDE! I’ve never been more ashamed to have a credit card with a airline ever. They pulled me off the plane. Told me to leave my service animal or separate her and put her in a crate. The old stewardess antagonized and was way rude to my underage daughter. And Kelly the “manager” couldn’t even manage her anger issues. Whoever put her in charge should definitely be ashamed. I was then charged twice for the service animal after doing my due diligence and calling the customer service to see if my SAID card would work. She said yes. Then I get removed and charged almost missing my flight. They state multiple times that they follow federal rules and guidelines but violate their “valued customer.”

Wish I could give a zero. Do yourself a favor. Travel with anyone but them. It won’t save you money because they will charge you carry on prices for your personal items. Nickel and dime you to death. Then lose your luggage. Not just one persons luggage lost…our entire plane's luggage was lost for almost two hours to the point the police had to be dispatched. I will walk to Florida before I fly this airline again.

Do not fly this airline. My experience with this airline and the routes I take is that they are regularly two hours delayed. A two hour delay is normal for this airline no matter the time of day or the time of year, and I have flown this airline where the delay has been four hours. The pilot, flight attendants, and gate agents all just shrug it off. Cost of a 75 minute, RT flight for two with one, shared overhead bag: $672. I can understand delays, the lack of service, and can even put up with some of the flight attendants who are extremely rude and coarse when getting a "good deal" but there is no value or benefit to flying Allegiant. I'm done with them. I'd rather drive the 8 hours on I-95 to get to my destination; it's cheaper, and I'll arrive before this airline touches ground at my destination airport.

I have flown many airlines over the years, and have never found an online system/application more cumbersome and confusing with added fees each step in the booking process and not always clear policies in terms of what you are booking and policies tied to it for potential cancel or change in flights. I recently had an experience in which we had unforeseen circumstances come up that resulted in canceling the trip less than 24 hours before departure. The first attempt in reaching customer service for help resulted in their system being down. I was informed they were not able to help me, and they did not know when their system would be back up. I was instructed to call back, but they couldn’t give me an estimated timeframe to call back.

The young lady at the Allegiant airlines check in stand, Jada-Lynn **, made my trip worth more than anticipated. She helped me with my ticket and went well beyond her means to make my trip smooth and easy! I am so grateful and will continue using Allegiant airlines because of her!!

This is the first and last time flying this horrible airline. Nothing good about it. Prepare to pay as much for carry on bags as you do for the ticket. Bad airline and bad experience. Fly any other airline if you can.

Worst ever experience.. Lehigh Valley International Airport staff members for Allegiant are the most slow working people to get you checked in and luggage loaded.. Got to Airport checking lines at 515am for a 7am flight. It took over an hour to attend 2 customer.. By time I finished checking in me being 3rd customer I barely made it to my gate with only 2 minutes to spare

Allegiant cancel our honeymoon trip and then when we intended to use the voucher they said they had been used. I am in minute 22 on hold for their terrible customer service line. Horrible service, not reliable.

Loving or hating any budget airline comes down to what you value. I value airlines that put their money in the right places. To me, Allegiant does that. If 10 boarding groups, little screens in seats that recline, complimentary beverages, and free carry-ons are worth a $300 markup to you, cool. You be you. I value timely departures, a spotless safety record, and an affordable way to see my family. The non-reclinable seats, to me, actually are a bonus, because there’s no drama, I think I actually have as much legroom as Delta, and perhaps even wider aisles.

My recent experience at Allegiant Airlines was extremely disappointing and disheartening. As a member of the military, I expect a certain level of respect and courtesy, but unfortunately, I received the opposite at the ticketing desk. The agent I encountered was not only rude but also seemed to treat me differently based on my race. While she greeted and provided excellent service to white passengers, she was dismissive and unpleasant towards me when I simply asked a question about the orange sticker for my bag. This inconsistency in treatment is unacceptable and left me feeling deeply disrespected. I strongly believe that this behavior warrants serious consequences, and I intend to file a formal complaint with Allegiant Airlines' customer service department. No customer should ever be subjected to such discrimination and mistreatment.

I love Allegiant airlines. I’ve had great experiences. Love nonstop flights finally but not missing connections from airlines who don’t care. The crews care about the passengers and treat you like valued customers.

Somehow when I booked my ticket with Allegiant the information I put in the website was overwritten by autofill. I canceled the ticket because it had the wrong passenger name. I rebooked with the correct information. I called customer service and was told that it would be squared away and refund would be processed. They charged me for 2 tickets on the same flight and refused my refund for the one in error. Customer service said too bad. Will never fly Allegiant again.

I was very excited about the flight to Jacksonville to meet my first grandchild who was born on Tuesday, April 16. I came early before the Allegiant counter reps came out. When I came up to the counter, probably to read the signs, A lady asked me if I was flying Allegiant, and where I was going. I told her that I was going to Jacksonville, and she said she was going there too. She said that she was from Afghanistan, and her English wasn't the best. She asked me if I would help her. I was happy to help since we were going to the same place, even though my plan was to hang out at the USO eating chips and drinking soda as I am a veteran's spouse. We both sat down until the counter reps came out and the line began to form. I checked in online before getting to the airport, so I checked my bag first. Then I stepped over to help the passenger from Afghanistan.

I had to cancel my upcoming trip due to my dog got very sick and ended up at the vet. I called customer service to see if they would do anything. They said no. I paid from trip I could not even on. Unfortunately in life things happen last minute. Why should a company be allowed to keep your money.

We booked a trip and had to cancel due to my vertigo. My doctor advised me not to fly. They issued me a voucher for $150. And I had to use the travel insurance to get the rest. Will not recommend. The travel insurance did not cover the voucher.

I will "never" fly this airline again!!! My daughter booked this flight for me and unbeknown to us the charge for everything, not only that they try to make me pay for my luggage at the gate when I was never charged at check in then on my way back home they try it again saying I have 2 pay $75.00 to check in my luggage after I never paid in the beginning and I said I wasn't so then she change her mind and said ok we won't charge since I didn't paying coming. And also I had requested wheelchair assistant and had to wait on that cause it wasn't done right. They charge for everything. I wouldn't fly them again even if it was "Free"!!!!

First time with Allegiant Air and Last. Flight delayed over 6 hours due to not enough crew showed up to fly the plane. Whole first day of family vacation gone! All we got for it was a $50 credit towards another flight that expires in 1 year and a meal voucher that consisted of a half of a sandwich total value of $12. Called Allegiant Air customer service and after asking some questions about compensation, the rep did not like it and hung up on me. I was being polite, not rude or belligerent. Should have stayed with Delta! The price was too tempting. Usually it is expected you get what you pay for but in this case we didn't even get that with Allegiant Air. What a Joke with Allegiant Air!

Allegiant chronically underperforms when it comes to on time departures and they are not weather related. And when I say on time I mean many hours delay. No communication from gate staff. I'm sure they have orders to stay quiet.

Flew Allegiant to PGD for vacation. All good on way down; big crowd on way back at Airport. They schedule flights close together in time so when they say to arrive 2 hours early— they MEAN it! No issues to report other than some delay checking a bag- pretty normal experience. They were careful about pulling people out of line who were going to miss flights, but that was not an issue for us

My tickets were booked thru an agent. I’m a senior citizen boarding with my little carry on. When the agent scanned my ticket I proceeded to my plane. When I was told to return to the agent at the gate, because I needed to pay $75 carry on fee, which I had not enough money in my checking account to cover the fee. I did not book my ticket. I had help with that process. The gate agent today out of Fort Lauderdale flight# 2124 9am 3/30/2024 was matter of fact, barked the fee of $75 dollars, I was so nervous because I did not have enough money. The gate agent was firm with me & unwilling to guide me thru this dilemma.

Delayed 7 hours due to something that should have been checked before take out. No food compensation. Or anything the best they can do is refund but any flight going to the same destination Is double the price. This airline is garbage.

This is without a doubt the most rude and incompetent airline in existence. I have flown many different airlines across the years, including cheap airlines like Spirit, and Allegiant simply is not worth the money — no matter how cheap the flight, it is severely over-priced because this airline is garbage. On this occasion, I had to change my flight so I could leave a day earlier and I waited hours upon hours for someone to answer my call. Then this incompetent man, at some call center ex-US, disconnects me. I have to repeat the entire process, more hours spent waiting for someone to answer. I was on the phone all day, literally.

I have had the worse experience with this airline, this is my first time flying with them, it was a direct flight out of ALB and delayed 3hrs, rental car at BNA was closed so I had to sleep at the airport getting in at 3am, had to drive 2 hrs to make a work commitment with 2hrs of sleep. Now trying to leave BNA to ALB now pushed back another 4hrs! We arrived at midnight, and then had to wait 45 minutes for the luggage to come out. Flight 1958.

I had a trip coming up in March and my companion got ill and unable to travel. Allegiant claims you can get a full refund up to one week before travel date. Cannot get thru to a live agent to help modify res to 1 person. So it forced me to cancel the whole trip. On hold wait time 30 minutes then shortly 45 minutes then shortly 1 hr wait time. This is unacceptable and will file a complaint to every organization especially the FAA.

Bought the insurance and the car rental company said it was within time frame but greedy Allegiant wouldn’t cancel! Ended up double booking because we couldn’t locate car rental in our email.. Waited on hold for over an hr so cancel insurance is a joke

I decided to go on a last-minute trip to celebrate a close friend's birthday. Allegiant had last-minute flights for a good price (I had never flown with them prior to this and had paid for a departure flight). Several things happened regarding my flight. My flight was originally scheduled for 5:53 pm and was delayed until 6:53 pm and then last-minute changed to 6:03 pm. I attempted to check in online and pay for my bag, but the site kept coming up with an error whenever I tried to pay. Cool. I got to the airport only to be told that the gate was closed. I was clearly confused as to why the gate was closed. The representative, with whom I was not originally speaking, entered the conversation rudely, saying the gate was closed and she wasn't able to open it. I explained to her that I was there on time, so why was the gate closed?

Enterprise doesn't collect payment till vehicle is picked up. Although I reserved the car thru Allegiant, (and didn't opt for cancellation insurance) they refused to cancel my car rental with a 4 day notice. YOU stink and don't care about your clients!!!! Will never use Allegiant ever again for any of my travels.

I paid for the "bundle" which allowed me to select my seats for 9 family members, then was charged for the seat. Received confirmation of selected seats. But when we boarded, the seats were scattered all over the plane and couples were split up. No one sat with their spouses. I called customer service and the rep was curt and refused to consider the $84 that was paid for the "bundle" nor reimburse for the seats that were randomly assigned after paying for them, she then hung up on me when I asked to speak with a manager.

This is the worst airline I've ever dealt with.. Very rude Flight Attendants, rude assistance on the Member Services Line, rude Gate Agents. No distinction between the Member Services Line and the regular Reservation line, just always expect a minimum of a 2 hour wait if you need to call in a change... I needed to make a change on a reservation and I waited 2 hours for the agent to make the correct changes. She didn't seem to listen to what I needed and then made an incorrect change and had to start over. As a customer service representative she argued with me as to what I had told her as if I didn't know what my travel plans were.

Full flight on spring break and attendant doesn’t show up so we all have to wait 2 hours and they have the audacity to tell us that the reason is there is lots of air traffic in Florida. They jack the prices 300 percent for Spring break and then the attendant doesn’t show up.

I chose this flight because it was at a reasonable time and for a reasonable price. After all the "extras" which are simply just humane things complimentary by all other airlines, I at least hope to be somewhat comfortable. My flight is delayed for the 2nd time with no explanation. The Southwest flight scheduled to the same city left on time. I checked on FlightAware and see the plane we are using has been here for a full day. Why is this happening? I will not be flying Allegiant again. This is not the first time I have experienced delays from their Airline and I should've known better. Next time I will be flying any other airline, since with the "add-ons" it is more expensive to fly Allegiant anyway. Looks like a lot of folks feel the same way, as this airline has terrible reviews. Allegiant spent millions in branding/marketing for that new Stadium in Vegas sporting their name, but can't have a flight depart on time or allow for seats with headrests.

Terrible customer service! I came an hour before boarding and if you know the Provo airport you know that is way early. I went to add a checked bag to my flight and no employees were at the ticket counter so I waited 20 minutes to see if an employee would show up and nothing. So I decided to go through security and just pay the full fee for my bag and got to the gate and they said they closed the boarding gate 2 minutes prior and wouldn’t allow it to open. So basically showed up an hour early and missed a flight due to terrible customer service, then I was hoping that they would reimburse or and least help on the next flight and nope. They refused to even help with anything. I’m a pretty nice dude and hate arguing with people about anything and was trying to be very kind about it, but I’m very unimpressed. Now on hold for over an hour to talk with someone.

It’s been ten years since I’ve flown this airline. Last time they delayed my flight by a whole day and I almost missed a wedding. This time I landed in the Sanford airport and waited on the tarmac for almost two hours to deplane. Never again with this unreliable company.

I was at the Fort Lauderdale airport yesterday. I waited an hour and a half in line just to check in my bag. When I got to the counter I told the agent Shaglory about the wait. She said, “I don’t care”. She would not give me her name, so I reached for her badge, as it was turned around. Long story short, I was arrested for assault as a badge is considered property in Florida and I was not allowed to travel on their airline. Her manager Christine said she didn’t believe Shaglory made the statement I had heard. I was made the villain and she the victim. Unbelievable!!! I will never travel with Allegiant again. Incompetent liars.

The idiots who run this company assigned pilots who were not legally allowed to fly - to fly our plane from Las Vegas to Asheville. Now we are stuck on the airplane still in Las Vegas and not allowed to get off the plane.

I will never book with this airline again. The taxes and service charges after booking are 1/3 of the total cost of the booking increasing the total to at least 30% more than the quote. There is a charge of $44.00 per person when booking online, Cancellation is only within the 24 hours of booking.

WORST airline ever! Horrible customer service and they cancel flights when the pilots get on the intercom and admit she just wants to be back home by 8pm!!! WTH Allegiant! Lost hundreds of dollars with prepaid rentals! NEVER fly this joke of an airline!

Prepaid a flight for my grandson, airline removed him from flight with no reason. When asked nothing said, handed a business card to call. Tried to get a refund, they only gave me 100 bucks out of 220 bucks. This airline is crooked.

I wish I could give this airline less stars and 1. Terrible customer service. After buying a whole ticket for my dog and going through all the necessary steps given to me BY THE AIRLINE to ensure he gets on the plane, he is denied at the gate. I began to tell the women working for me that I had everything he needed to fly when I was very rudely cut off by a woman at a completely different counter. At first all she said was “NO” over and over again. I would try and talk to the other woman who was helping me, but I couldn’t get one word out without the woman at the other booth screaming at me.

When I got to the airport there was no one at the luggage counter to grab my checked bags that I paid for. So I had to bring them all through security. By the time I got to the terminal two teenage girls wouldn’t let me on the flight claiming I was late when it was still grounded. They would not refund my $266. The manager was super rude & unprofessional. I went back to the bag counter & this blonde just treated me like a loiterer when I was trying to get my refund & told me to leave the counter. Not only did these generic Charlie’s night banshees ruin my vacation & my business trip, I was inconvenienced my 10 year vacation that took weeks to plan along with hundreds of dollars for hotels with no resolution other than ”Your money is forfeited” from their customer service rep. Who clearly had no idea what she was doing after an excruciating painful wait time on hold. I had to wait hours for a cab because it was after a Packer game & they were the only cab in town.

Allegiant just cancelled my BNA-BZN trip less than 24 hours away. Tried calling customer service, Jennifer picked up after 23 minutes said hello 5 times and hung up. There's nothing wrong with my phone...I have non-refundable hotels, rental car, and activities planned. New flights are an extra $2300 now for tomorrow. Crappy airline and crappy customer service. I'm sure this will be deleted in no time.

This has to be the worst airline I’ve ever flown. Once shame on them, twice shame on me. I’m never flying them again. I’ve had multiple bad experiences from postponing a flight for 8 hrs until it was eventually cancelled for a connecting flight on a 2 leg trip only to be forced to fly into another city at 2am where I had to make additional ground travel accommodations to get home without any voucher or anything. Another trip recently during the holidays was a nightmare with only 3 ticket agents checking folks in with enormous lines and lack of any help to accommodate travelling with a young child and ended up missing the flight after it left early and and nobody at the ticket counter or customer service agents would help me or try to assist in any kind of voucher or standby for an additional flight. Never flying them again.

I have been trying for over 3 days to change my flight and have been unable to do so online or to contact Allegiant. On hold for over two hours every time and can’t ever get through. Left call back number. No call back. Makes you question the company’s competency and safety.

I am a credit card holder with Allegiant Air. I booked flights in January many months ago. I have been trying for days to change the dates on my flights because I’m unable to travel on the original dates. Their website will not allow this and if you try to call them you’re on hold for an interminable amount of time. They have a chat that cuts you off also. They are the absolute worst company I have ever dealt with and the Worst customer service are really wrong. I do not intend to ever fly on this airline. I would advise you to think twice about booking your flights with them also.

Allegiant use to be the flights I’d go to first BUT NOT ANYMORE. All their prices for checked bags went up from 25$ each way to 35$ each way and that’s if you prepay. Seats went way up from 25 each way to 39 each way so if you find a cheap ticket each way it’s not cheap anymore. It’s the same as if not more than Southwest or American that don’t charge for seats and don’t charge for a checked bag. Allegiant is also charging for a carry on bag including your purse!!! I won’t fly Allegiant anymore. Southwest is more comfortable somehow and cheaper to fly!!! So I no longer recommend Allegiant and I fly to Florida from Nashville to see my grands about every 3 or 4 months. I will now fly anywhere but Allegiant. I can’t believe you think your smaller seats are worth 39$!! Each way and I can’t believe you charge for and consider my purse a carryon item!! Really!!??

The worst thing about Allegiant Airlines is waiting for checked baggage. I have yet to wait less than an hour after a flight. Absolutely not okay if they want to stay in business. My flight was also delayed today due to mechanical repairs needed. Get your act together.

If you need to contact Customer Service, good luck. First off there is no 1-800 number so if you are calling long distance, it's on your dime which is what's happening to me. Furthermore, I have been on hold for 45 minutes twice and had to hang up because no one answers the phone. I paid extra for free change or cancellation and it still ended up costing me $100 for me and my wife. Finally got through to change my departure date and have not received my new itinerary and can not reach customer service to save my life. Some good advice, avoid using this airline, it's just not worth it. Brett

12/6 flight 1288 row 3…Flight attendant informed us we could not put out paid carry on bags in the overhead above our seats. Instructed to take the bags back behind our seats as the overhead above our seats are for the front two rows. When asked why the overhead behind our seats were not reserved for us…no reply. Informed the flight attendant I was not walking my bags back several rows as this was a clear double standard. The flight attendant removed my bags and walked them back herself. Never been treated so rudely. Very petty and childish flight attendant. No excuse for this behavior…none.

This was the worst experience with an airlines I ever had! I prepaid for my luggage $150. I get to the airport to have to pay another $50 because it’s 4 pounds overweight. Which was weird because nothing in my luggage was different and the airlines I went through prior both bags weighed under 50 pounds. So I was told to get rid of 4 pounds of clothes or pay. WTH for 4 pounds.. so I guess I have to pay the $50. Then we get into the plane where they charge you for EVERYTHING even water and there’s literally nothing special about this plane. Only part I appreciated was our Pilot! He did an awesome job getting us there safely and landing was great. But I will NEVER fly with this company again.

Allegiant is a no frills airline. In that capacity, they are okay. If you are elderly and/or disabled DO NOT fly on Allegiant unless you have someone traveling with you! I was left stranded in a wheelchair at the gate after deplaning on both legs of my trip! It took so long for someone to take pity on me and push me to baggage claim that my bag had already been stowed in the baggage office which was locked and NO ONE was around to open the office for me to get my luggage. I paid $75 to have my bag flown (one of their many upgrades) and have been without my bag for 2 days. It has ALL my medicines in it. They would not deliver it to me and when I drove the 50 miles to go get it at 10:30 in the morning, they were closed yet again.

No gate when pulled up and going out waited for one to open - sat on plane too long - very poor planning in Rochester NY. The in air service was ok but all the hidden fees are bad as well! Too long of waiting is ridiculous.

I booked a last minute flight to AZ. The night before I got really sick. I called customer service only to be hung up on, twice. I asked to speak to a manager and was just told no. Apparently there is no escalated issue department. I was told my issue did not qualify as an escalated issue. I keep going back and forth with them over email and they're just not customer friendly. They are terrible. Go somewhere else.

I'm to pick up some today 11/16/23, the flight was delayed, I called this airline for ETA, they refused because I only had the flight #; AND REFUSED TO GIVE ME A SUPERVISOR & HUNG UP ON ME; DON'T USE THIS AIRLINE.

I have flown Allegiant 4 times in 3 weeks- same personal item (backpack) each time with no issues. On my 5th flight I went to board and the gate agent said I needed to talk to another one of the gate agents - not knowing why? I was asked to put my bag in their measuring device / it was overstuffed a little and she said, "You have to pay $75 now or you won’t get on the plane." I was flabbergasted. I explained I purchased this this backpack for exactly this reason and made sure it was in their personal item measurement requirements. Her comment to me was - "Well I guess you are just lucky for the the 1st 4 flights and saved money." I was shocked and very mad. Paid for the carryon so I didn’t miss my flight - Mad and frustrated - got in my seat, tested the size of my backpack and it fit under my seat in front of me, but put it in the overhead bin, since they made me pay $75 for a space in the bin.

My mother has been flying Allegiant for the last couple of years to and from Florida. We made arrangements again this year. Unfortunately, her health got in the way. Tried to cancel her trip (just a couple of days away) as she was in the ICU at the hospital. That was too late I guess for Allegiant, so no refund or credit to her account. A few days later, mid October, 2023 she passed away. I tried to call the customer service line (been in queue for a call back for 6 days now). I finally got someone in the chat. They don't refund anyone's tickets I guess for any reason, including the passenger's death. Flight was for 6 months from now. They still even charged her the cancellation fees! Was very disappointed with their reaction. Beware!

Don't fly with Allegiant. They suck and they are liars. We had a flight out that was delayed by 3 hours. Flight delay was posted at 9 am, our flight was supposed to leave at 7:36 pm and we were told to be at the Airport at the regular time, just in case things changed and the flight moved up. We were there at the regular time, and yes, we hit the bar ( just like the rest of the other unhappy passengers). Flight finally arrives and we start to board at 10:30 pm. We were then denied boarding because they "smelled" alcohol on us, and an employee lied and said she heard us threaten to blow up the plane.

On a flight to Punta Gorda, Fl last month I purchased a cranberry juice, which according to the menu, should have cost $3.99. When I received my credit card statement, come to find out that I was charged $16.99. I emailed customer service & received a confirmed receipt message, but never heard back from them. Apparently that's how Allegiant makes additional money from their customers these days.

The app was not working and I called in to customer service to get checked in. The rep was so rude and unhelpful. I was blown away even by today’s standards of extremely bad help. I was highly dissatisfied by my experience with this company.

When I’m traveling to a 2A friendly state I always check to see if I can bring one of my pistols. Of course the great state of Tennessee allows this so I brought one with me for our trip and have done this many times. In the Albany Airport the drill is bring the locked case to the counter of the airline you are flying, whoever is working the counter calls TSA, TSA agent arrives, I open the locked case and then the TSA agent calls one of the Albany County sheriffs and both look at my drivers license and my pistol license as I fill out a TSA card and sign it, the signed card goes in the case and I lock it, receive a baggage claim ticket and the locked case goes with all bags.

We have been flying back and forth from Richmond and Clearwater for a number of years. Got up at 3:00 AM today to catch a 6:10 am flight. We got an email on the way to the airport that there would be a 30 min. delay and when we check in it is now leaving at 10:38 AM, next they announced a 11:20 departure. This has happened to us numerous times. One the we were hit by another vehicle and made us late getting to airport. We were told that the ticket deak had just closed about 2 min. before we arrived. The employees has gone up to the gate to work. We asked security if they could come and check us in since we were on an accident. Their reply was no. It cost us $1200 to get tickets on another airline and a hotel room. This will be the last time we use Alliegant.

If I had came here before buy my tickets I would never had bought it. Don’t let them to fool you. The prices looks good at the begging but this is the top airline in the raking of delays. All the planes are old and all times the plane get something that is broke and need to be fixed. Don’t do it, don’t fly with them.

I paid $164 for 2 bags at the time of ticketing. Two days before we left, we changed it to 1 bag and the airline charged me again $82, instead of refunding $82! In the end, the $164 "refund" was issued in the form of a VOUCHER that expires in 10 months! (We're not set to fly again until 1 year from now.) Nowhere on their website or the mobile app does it say VOUCHER refunds are given for changes in baggage! If you're flying this airline, do not pay for baggage until you are 100% sure of what you are taking.

Canceled flight after I got through security. Absolute nightmare. Have been trying to get ahold of anyone for 4 days, through email and phone- no response. Have not received a refund. Spend an extra couple hundred on Delta, or other airline. This one is unreliable.

Upon boarding flight it was on time, after getting on there was a maintenance issue. Took over 40 minutes on the runway until we actually left Punta Gorda. Arriving in Harrisburg we had to continue to sit because the gate was open. A two hour flight including check in time is going on six hours!! This is horrible. Feels like being held hostage.

After delaying our flight MULTIPLE times, when we finally got close to leaving they announced the flight has been cancelled due to no plane there to take us (for our scheduled flight). We lost $1,300+ for our hotel that they were not willing to give any compensation for due to them canceling our flight after we had been there for hours. Will never use Allegiant again. It will be worth the money to fly with a larger airline to ensure we are taken care of.

My flight from Spokane was delayed 5 hours therefore I missed my connecting flight to Tulsa. Allegiant told me that they cannot help me find a flight and there are no refunds. Now I am stranded at the airport.

This was my return trip and I was charged $50 at the gate for my “additional carry on bag”. I had a shoulder bag and a purse, both of which fit comfortably below the seat in front of me. I had both of these same bags on by first trip and was not charged. Ridiculous. They seemed to be very interested in getting everyone boarded early and as quickly as possible on both legs of the trip.

I flew Allegiant from St Petersburg Fl, to Wichita Ks, today 6/7/23. The attendants were very rude when I attempted to ask a question. The man seated next to me said "what's their problem" to which I replied, "I don't know, I'm speechless". A short while later I noticed dirty looks from the attendants, primarily Lisa, to the point it was uncomfortable. I then saw them summon the Capt out of the cockpit and point at me. The capt made a call on the wall phone and looked at me and made a statement like "took care of him". Then they passed refreshments, and passed me by, ignoring me. After that, back to the evil stares. It was so bad I summoned her over and asked what was wrong. Lisa replied "another passenger told us you called us **, and that makes you a level one threat".

While boarding Benda was approached and told she had to check her carry on $50.00. This carry on was not over the the size nor weight, This carry on checked fine from Knoxville to Vegas with not extra charge. We had flown Allegiant, Delta, International and never had a problem until May 19,2023. I will not fly Allegiant again my mom was treated in an unprofessional manner and other people's luggage was bigger and no one stopped (but us). We ask for a refund but they stood by Las Vegas boarding. How can it be that that bag has flown all over the world and with Allegiant never a problem before. We will fly with a different airlines from now on.

BE CAREFUL!!!! My roundtrip flight to PA began this past Sunday (5/7/2023) morning and I tried to check in on Saturday morning. My return to FL is tomorrow 5/11/2023 and I tried to check in today. On both occasions I tried using Chrome, Microsoft edge and Duckduck on my laptop as well as chrome, duckduck, and the mobile app on my Samsung cell. None of these methods would allow me to navigate to the light check-in screen. I have been told that there was a major site upgrade, however, no one is monitoring the upgrade results nor are they fixing them! Took me couple hours to get through to their customer service to get checked in. Only other option was to wait until I get to airport to check in and they will charge you $5. Sounds like a back door reason to collect more $$$$ from customers!

Even though our flight was delayed due to weather, our crew was very efficient and kept us informed and they had the best attitudes even though they'd worked a long long day. I was totally impressed with their service! Great attitudes! Thank you for your dedication to your job and for keeping us all smiling and informed!

Allegiant Air lost my luggage in non-stop flight.! There is no luggage counter in Indianapolis, so I went upstairs to the ticket counter and inquire about my lost luggage. A Very Rude ** rep threatened to call the police if I will not leave without my luggage ...

Crammed into seats with very little legroom, not even room under the seat in from of me for a small bag, no free drinks or snacks, and any seats betters than mid-plane and back will cost extra. I'm just glad that my flight was only an hour in this sardine can. Carriers like this are an extreme abuse of the cost-conscious consumer. Expect to pay extra for everything. I'm surprised the onboard toilets aren't pay-per-use toilets.

BUYER BEWARE - never fly Allegiant Airlines as they will cancel flights - with no reason given - and leave you stranded. They have done this 3 times in March, 2023 - they are the absolute worst airline and I will NEVER FLY THEM AGAIN!!!!

Despite coming down with COVID-like symptoms 2 days before flight, there was NO FLEXIBILITY with the itinerary. I lost $279. I guess they'd rather spread disease than work with customers. On hold for over 1/2 hour before I finally gave up. This was my first, and will definitely be my ONLY experience with this airline. Be aware - they also have the worst on-time departure rating of any US airline.

I booked a flight and was charged four times on my credit card. I called to find out why I was charged 4x for one flight and was told that I would have to pay another $94 to make changes for their mistakes. Sat on hold for over 2 hours and had to drive from Columbia to Greenville to speak with the closest Allegiant employee in person. Never again will I do anything with this airline. They have NONONONONONONO customer service.

Don’t fly with this airline. Terrible experience! We encountered several customer service issues flying with this airline. First, we didn’t receive a notification that the flight was running late until we were already checked into the airport. We found out later from others that they had known about the delay for over 2 hours prior! I believe the DOT requires a 30 minute notice from when the airline finds out. That didn’t happen.

The flights are inexpensive, and the schedule is limited. I shouldn't be surprised they don't invest in customer service. I had to change a reservation. It was a bit complicated, so I tried to call the 800#. My first attempt, I was put on hold for 30 minutes before they disconnected me. I tried again and sat on hold for 1 1/2 hours before they again disconnected me. I finally gave up - very frustrating. Don't expect them to help you with any questions or changes to your reservation.

This was our first time flying with Allegiant and out of the Provo airport and I had heard horror stories but decided to take a chance and now I’m regretting it because our flight got cancelled today to Provo, Utah allegedly due to “weather concerns.” However, we have family in Utah there who say it’s barely flurries right now and projected to get better, not worse, over the next several hours. So I don’t believe for a second that it’s due to weather. Did salt lake airport have to cancel any of their flights? What about the other flights landing in Provo today? Why didn’t those get cancelled as well? This was all after they delayed the flight for almost 2 1/2 hours making it impossible to rebook for another flight same day. Now we have to rent a car and fly out tomorrow from a different airport on a different airline for way more money than we are getting reimbursed for this flight because Allegiant doesn’t have another flight out from this current airport until Thursday (it’s Sunday today).

Had a 5 hour delay from Chicago to Punta Gorda as they said it was a transponder malfunction on the plane. 5 HOURS delay on our way back to Chicago. Guess what. Another 2 hour delay for the same issue.

Ridiculous wait times. Tells you to call during off peak hours for a shorter wait time so I call at 9 pm... 3+ HOURS on hold so far. I don't even know if they will change the name on the ticket without charging me yet. Extra $ for bags, extra for a CARRY-ON (yes, $30 for a carry on bag.) And if your $30 checked bag is over 40 lbs (not 50 lbs like other airlines) it's another $50. Ridiculous.

They charged me $50 for a small carry on luggage in the WPB airport to go to Knoxville TN without weighting it or anything, and they also charge for water during the flights. (I couldn’t pay for the CARRy ON luggage in the app due to technical issues and when I used the app I was charged $17 for the carry on luggage, at the airport was 3 times the price.)

Seats available but they split the family, leave the kids by themselves. I need to pray to my kids don't spills soda on the next passenger. It's not because the 50 bucks to change 4 seats. The company has no ethics or consideration for the consumer. Do you think that 50 for 4 seats will change the company's results?

We were very excited Allegiant was coming to Bishop Airport in Flint MI. We purchased tickets immediately. Covid started so we had to postpone our flight. I have a medical condition with documentation by my physician that states I'm unable to wear a mask. Our tickets expired before the mask mandate was lifted. I contracted Allegiant multiple times and included my physician's note, no response. I feel like they discriminated against me because of my medical condition, all I was requesting was to reschedule my airfare. They couldn't even be bothered to respond and I lost my money.

I came across a family emergency and the care and time JOCELYN F. went above and beyond to help me tend to my problem. Allegiant customer service is amazing and they actually listen and care! I have always flown with them but know the extent of compassion they have I will remain a loyal customer. Thank you Allegiant and for your amazing workers and customer service.

I am currently on flight 543 that was suppose to leave from Nashville at 4:46pm. We did not leave until almost 6pm. We arrived in Grand Rapids around 7:30pm. The pilot told us we may have to circle around because of the weather or go to a nearby airport and wait until the weather clear up. Well after 10 minutes we left and went right back into the sky. Nobody said why. After 15 minutes the pilot says we are going to Indiana to fuel up and wait until the weather clears up. After that nothing. Another 10-15 minutes he says we will arrive in about 60 miles (what is that I don't know). We arrived. They let us off the plane. We waited 2 hours.

I bought round trip tickets to visit family in Florida just before the pandemic hit! Unfortunately I wasn’t able to go due to pandemic but was refused refund credit only. So I Had booked to go but unfortunately again was scammed for a vehicle and lost all my money due to it so had to cancel my trip last minute. I was told tough cookie you lost all your money. No refunds, credit or reschedule. I tried to explain this ticket was from pandemic and I have legit paperwork from the police that I was robbed for all my money. A victim of a very large scandal that thankfully I was smart enough to unravel so no one else had to become victim but lost everything including my airfare. :(:(:(

Allegiant has cancelled 3 of our flights just this year. Since they offer so few flights and don't code share with other airlines, you are left stuck having to purchase very expensive last minute fares on other airlines. They just did it to us again for Thanksgiving week. Our flight was cancelled 8 days before the trip with no explanation. We had the privilege of spending $800 more for holiday travel since it was pretty last minute. Whatever savings you think you are getting upfront by a budget airlines will bite you in the rear since you will spend far more due to all their cancelled flights. We will no longer risk it. When I have called customer service, they said that is the risk you take and why they are so cheap. Grrr.

In the last 3 weeks I have had 3 terrible encounters with Allegiant. I am not one to usually leave bad reviews when the circumstances are generally out of their control but I think this needs to be known by future travelers. On a flight from Orange County to Provo and as we were about to take off the captain announced that there were negative weather conditions in Provo so they would try to land but “it’s not looking good”. So as they were about to land in Provo they began to ascend and then said “We won’t be able to land, we are diverting to Mesa, AZ”. Ugh. So we get to Mesa Gateway and basically they just kicked everyone off the plane and said “You can book another flight on the app or rebook with another airline.” Uh, the next flight back to Provo was 3 days later, it was almost midnight and there were mother other airlines from that tiny airport.

We have flown Allegiant Air many times over the years. I will go out of my way to fly with this airline, even over Delta. I don't know how they continue to offer such low fares flying mostly into their own small airports such as Clearwater-St Pete & Phoenix-Mesa. Our recent trip was from Toledo to Phoenix-Mesa. Two tickets with upgrades came to $252 in total. Get serious. If we would have driven to Detroit-DTW and flown with Delta it would have been over $1,000. The arrival and depart times were during the day and not red-eye like Delta. Very clean and modern planes. The staff is always pleasant.

I booked a flight for Granddaughter's wedding from Sarasota to Flint. On Allegiant Air. The flight was for Nov.10th. I booked in August. September 4th my husband passed away, then Hurricane Ian hit my area in Florida. I was one of the lucky ones, I can still live in my house, but need a new roof, new ceilings in Great Room and Kitchen plus outside trees and shrubs look like a war zone. I call customer service for 2 days and could not get through. After research I found another number, got in touch with customer service. I was on the phone for 51 minutes and ended paying $100.00 plus a deposit. They told me they paid to a car rental company. They gave me 2 vouchers, would not refund my late husband's money. I understand not mine. Most uncompassionate company I ever dealt with.

This is now considered the worst airline I have ever traveled with. They announced a 4.5-hour delay with no explanation or empathy to travelers. We were offered some soda/pop, but no food vouchers or anything. I reached out to customer service twice by email, with no response. I tried the customer service line with an hour hold, to no avail. The chat box is never available. What a wasted airline!

Allegiant app charged me twice for 1 roundtrip ticket over month and half ago.. Sent over 20 emails to their fake customer service, no response... NOW I'M GOING TO SUE THEM FOR THEFT, NEGLIGENCE, LATE FEES, INTEREST AND FALSE ADVERTISEMENT.

Myself and another passenger had a flight booked for today, October 3, 2022 to Ft. Myers, Fl. today. My house was completely destroyed, I talked to an agent regarding what to do, and I was told that unless the airline, Allegiant, cancelled it themselves I would still be charged for the flight. I checked the status of the Ft. Myers airport RSW, and the airport is still closed today. So no commercial flights could land. Allegiant airlines is still going to charge me for the flights, even though the airport is closed.

You have no right to keep any of the money. Especially on such a thing as having to cancel because of a hurricane!!! You are a bunch of scumbags. I despise your company and eSky for keeping $64.32 of my money because you cancelled my previous flight. You are nothing but a rip-off. Always looking for ways to steal people's money, I am disabled and on social security. You are the scum of the earth. Treat people the way you want to be treated. You have been reported!!!