Allegiant Air Reviews

We traveled Allegiant Airlines at the end of June 2024. On the way down to Myrtle Beach, a suitcase was lost (containing all my clothes for the trip, as well as a few other things). Unfortunately, it never turned up. We had filed a complaint and were told it would be handled promptly. Unfortunately, I had to call the baggage department several times for updates and they NEVER proactively kept us informed, even after many requests. Each time I would call, I was on hold for a minimum 45 minutes to an hour, and not a single representative showed empathy or seemed to care. We sent everything they asked for, I called twice to verify they had received and was advised everything was received and our claim would be handled asap.

Very Disappointed in dishonest treatment and service. Bought three seats each with a checked bag. Gate agent was nasty. Would not allow our third bag checked even though we paid for it because we chose to keep center seat empty. We were charged $75 for a second bag on y seat. Gate agent said get a refund jokelike. I've tried 3 times to get a refund. No one to call! You send request in on internet, not even email This primitive airline is creepy.

The customer service at Check-In at TYS, particularly their manager 'Shannon,' is extremely rude. They damaged my luggage and refused to take responsibility. I was made to wait for over 30 minutes, and due to their arrogance, my flight was nearly delayed. I will never fly with Allegiant again. The manager refused to provide her full name, only saying her first name sounds like Shannon.

I arrived for my flight a few minutes late due to heavy construction traffic. I arrived made it through check-in and TSA and boarding ended at 5:45 AM and my flight was 6 AM. I literally got to the gate at 5:47 AM and pleaded with, the lady working the desk to ask her supervisor if I could please get on the flight. My son was back from Afghanistan and we were going to meet in Daytona before he went back to his base. The lady wouldn’t even respond to me, kept her face down. Never making eye contact. Even if she couldn’t do anything, she showed no concern for what I was going through and refused to even contact her supervisor on the radio. I tried to book another flight and was told it would cost me three times the amount of what I had initially paid on top of losing Money I spent on the ticket for the flight. This woman showed no empathy and certainly had no concern about me not seeing my son in two years.

This airline has been the worst experience not only with my travel but the call center has you waiting for almost an or or longer to speak with someone. So unprofessional. They hang up and sent me an automated survey. She asked me how I was doing and I explained to her could be better. I said, I waited almost an hour to speak with someone, she goes to say, that’s normal. I said that’s not normal and it’s not good business. Next thing I hear is a survey. I get hung up on for being honest with her question. I was professional and didn’t use no profanity and no tone in my voice. Calls are monitored for proof. They continue to cancel flights offer you credit that doesn’t apply when booking a future flight. After I use this credit, I’m not longer using this airline. It’s because you cannot get assistance through the call center in a timely manner and the unprofessional agent who hung up on me.

My experience with Allegiant was HORRIBLE. They left my bag at my departing airport IAD and I received no explanation or notification the whole weekend of my trip AS TO WHY OR HOW my luggage was held at the departing airport. I had a lot of valuable items and gifts that I needed during my trip. And when I landed at my destination the baggage manager just brushed me off saying this was not their issue and that “they are just a face” and “this is a low budget airline”.

I Traveled with my dog on Flight 792 8/1/2024 to LAX From Memphis TN and while waiting for takeoff one of the flight attendants told me to put the dog and carrier underneath the seat in front. I said ok and told my daughter who was sitting in the row directly in front of me that she (flight attendant) was the first person to say something about the dog. She (attendant) stops and turns with a rude manner and ask me what I said. My reply was, "Ma’am I was speaking to my daughter," and she again comes back with a rude and confrontational attitude and said, "Yea cause I thought you said something." At this point another passenger who clearly saw that this attendant was being mean said to the flight attendant, "Ma’am you're being rude and confrontational." I then politely said, "Ma’am please leave me alone, I did what you asked." She throws her hands up and says, "Oouuuu you people," and proceeded to walk to the front of the cabin.

The website was not working properly so I was not able to print my boarding pass. I've been on hold now for over 45 minutes waiting to speak with an operator. I should be packing for my trip not waiting to speak with an operator!

Luggage damaged in transit. Allegiant refused the claim because it was not reported within 4 hours which customer service says is a "strict" policy. As you can see from their policy "a claim MAY be denied" which is not a STRICT policy. I have had many other issues with allegiant flights delayed, not on time, cancellation, etc and this is the last straw with them. DO NOT FLY allegiant. They do not care about customers.

I have flown on Allegiant Air for many years and I have always provided a good review. But now that I am older. My only complaint is the passenger seats. The main problem is that they are very hard and it hurts older customers buts. I found on Amazon site an inflatable seat cushion and I ordered it. What surprises me is that Allegiant doesn’t sell to its card holders a reasonable inflatable seat cushion for flights, especially flights that are 3 hrs or more. I hope that I receive an answer.

Worst airline ever. My wife and daughters go to Florida on vacation. They cancel their flight and no help getting another one, "Sorry about your luck. We will give you 200 and a refund." Only flight out was Southwest and 2400 later they are coming home. Last 2 flights have been nothing but horrible and no help from the airline. Don't fly with them. They stink

I would rather not EVER go on ANOTHER vacation if I have to take a trip by Allegiant. A rep accidentally canceled my reservation and gave me a voucher and it has been down-hill ever since. They claim they can’t reverse the payment. My flight was canceled (yep, just canceled due to power outage) and instead of getting a refund I get another voucher (because of the mistake on the agent). I have never been more frustrated (no pissed) in my life. I probably lost out on that money because I would rather not fly Allegiant. I’m telling you pay the extra money and fly another airline. This one should be out of business.

Took a flight from Chicago to Las Vegas round trip. Upon return to home from airport, noticed wife's luggage lock cut off and replaced with old brass lock. Allegiant refuses to take responsibility for it, blaming the TSA. TSA was contacted and they say if they had opened luggage they leave a Notice Of Inspection note in bag. Luggage damage is the responsibility of the airlines. They said they could not find the complaint I filed. I emailed the form to them to prove I did. They are shirking their own policy. Flying a more reputable airline next time.

Horrible. Not worth cost savings. Direct flights both ways. Flight time total was 3 hours. Total time waiting on delays due to maintenance, 6 hours. Flight to Vegas we couldn't board due to basic maintenance and their person took an hour to get to the airport. Flight back, same issue. Sitting in the plane now still waiting. It's record breaking heat... and we are stuck in the plane. Departure was supposed to be over an hour ago... Delays heading to destination. Delays heading home. Pay the extra and fly with literally ANYONE else.

Spokane to Orange County flight cancelled on 6/30/2024. At the time they said it was mechanical but heard from airport employees the flight got cancelled because they didn’t have enough crew. It cost me $800 during a holiday week of July 4th to get home 24 hours later. Allegiant returned $200 each ($400). Lost $400! I am a frequent flyer traveling 3 roundtrips a month on average. I WILL NEVER FLY ALLEGIANT AGAIN. Filling a small claim against them this week for my $400 loss. Not a reliable airline.

Got to the airport 45 minutes early and no one on customer desk for Allegiant..so couldn't board plane coz supposedly I was too late and lost that flight. Supposedly you have to be there 2 hours before. Other airlines never had this problem in Fresno. Worst airline ever.. Don't waste your money.

Family of four traveling to FL to celebrate my daughter's 16th birthday last Sunday. Our early morning flight got canceled at 3am. No reason why?? On hold with customer service for 2.5 hours with customer service. There was no other flight out from that airport (ABE) until Thurs (4 days later). They will not help you book a flight on another airline. I also had to cancel my rental car because it was part of the bundle purchased through them. I booked a flight through another airline and a new rental car. Cost of rebooking a flight and car minus what Allegiant refunded us was $1K more. It gets better....Unfortunately we kept our return flight on Allegiant. There was a 6 hour delay. Not to mention I had to have someone drive me to the other airport in Trenton to retrieve my car. I left my condo on FL at 8am and got back to my house at 10pm. People had small children. Total nightmare.

It's fine if you expect no frills, long lines, horrible customer service and are on guard for getting nickel and dimed for every little thing. In fact if you are checking luggage you may be better off going with a major airline. The biggest issue with Allegiant is if your flight gets cancelled you'll likely not be booked on another flight for 3-7 days. Recently happened to us after waiting hours in line to get our bags checked. When we asked what the process was to rebook a flight, if we should stay at the airport and then the agent told us to get out of line and she wasn't a magician with answers. 10 seconds, one question, then given the boot.

I tried to call Allegiant Airlines due to an issue with my tickets... Message said estimated hold is over one hour. After just over an hour it updated to say hold time is over 90 minutes... After 90 minutes it said hold time is over 2 hours... I hung up. Guessing they will never answer the phone. I can't recommend anyone fly with a company that makes it impossible to reach them.

I had a flight scheduled for August 8 and returning August 16. Allegiant cancelled my return flight. I rescheduled it for October unbeknownst to me my daughter had plans that weekend and would not be home. When I called to try and change it they wanted to charge me 120.00. If I wanted to cancel it it was going to be 190.00 charge. I will never fly allegiant again. We even have their credit card. We will be closing that account.

Predatory terms and no human decency. They prioritize conning people out of their hard earned money than the wellbeing of children on their flight. Their service is worst than snake oil and their customer service, and service personnel is unfeeling, and unqualified to speak to another person, especially when representing a brand.

Paula came right on to my face while bending her knees and told me with her finger pointing insanely close to my face and said, "Yes, I have issue because you are selfish for keeping your personal items in overhead bins and not at your feet" and asked me, "Have you paid for it?" I told her yes, I purchased my flight ticket just like everyone else. I am the last passenger to board the flight. The doors are shut and overhead bin has a lot of space left.

We were scheduled to take off at 0800 hrs from Orlando to the Cedar Rapids... Flight was first delayed to 0947hrs. The delay was announced as a crew shortage. A 2nd announcement was made an hour before loading that it was delayed again until 1150hrs.

SO TIRED OF THE TERRIBLE SERVICE I GET FROM ALLEGIANT. Seriously, with the technical advances we have, they can't figure out how to make their phone hold times less? They can't figure out the logistics of seat assignments for different planes? They can't make refunds automatic when they have to change seats for their customers. I paid for front row seats MONTHS in advance and they can't refund me without a 45 minute hold time when they took those seats away? It's worth more money to fly another airline than to deal with their TERRIBLE service.

Even as a cardholder I can confidently say their onboard and terminal employees are just blatantly RUDE! I’ve never been more ashamed to have a credit card with a airline ever. They pulled me off the plane. Told me to leave my service animal or separate her and put her in a crate. The old stewardess antagonized and was way rude to my underage daughter. And Kelly the “manager” couldn’t even manage her anger issues. Whoever put her in charge should definitely be ashamed. I was then charged twice for the service animal after doing my due diligence and calling the customer service to see if my SAID card would work. She said yes. Then I get removed and charged almost missing my flight. They state multiple times that they follow federal rules and guidelines but violate their “valued customer.”

Wish I could give a zero. Do yourself a favor. Travel with anyone but them. It won’t save you money because they will charge you carry on prices for your personal items. Nickel and dime you to death. Then lose your luggage. Not just one persons luggage lost…our entire plane's luggage was lost for almost two hours to the point the police had to be dispatched. I will walk to Florida before I fly this airline again.

Do not fly this airline. My experience with this airline and the routes I take is that they are regularly two hours delayed. A two hour delay is normal for this airline no matter the time of day or the time of year, and I have flown this airline where the delay has been four hours. The pilot, flight attendants, and gate agents all just shrug it off. Cost of a 75 minute, RT flight for two with one, shared overhead bag: $672. I can understand delays, the lack of service, and can even put up with some of the flight attendants who are extremely rude and coarse when getting a "good deal" but there is no value or benefit to flying Allegiant. I'm done with them. I'd rather drive the 8 hours on I-95 to get to my destination; it's cheaper, and I'll arrive before this airline touches ground at my destination airport.

I have flown many airlines over the years, and have never found an online system/application more cumbersome and confusing with added fees each step in the booking process and not always clear policies in terms of what you are booking and policies tied to it for potential cancel or change in flights. I recently had an experience in which we had unforeseen circumstances come up that resulted in canceling the trip less than 24 hours before departure. The first attempt in reaching customer service for help resulted in their system being down. I was informed they were not able to help me, and they did not know when their system would be back up. I was instructed to call back, but they couldn’t give me an estimated timeframe to call back.

This is the first and last time flying this horrible airline. Nothing good about it. Prepare to pay as much for carry on bags as you do for the ticket. Bad airline and bad experience. Fly any other airline if you can.

Worst ever experience.. Lehigh Valley International Airport staff members for Allegiant are the most slow working people to get you checked in and luggage loaded.. Got to Airport checking lines at 515am for a 7am flight. It took over an hour to attend 2 customer.. By time I finished checking in me being 3rd customer I barely made it to my gate with only 2 minutes to spare

Allegiant cancel our honeymoon trip and then when we intended to use the voucher they said they had been used. I am in minute 22 on hold for their terrible customer service line. Horrible service, not reliable.

My recent experience at Allegiant Airlines was extremely disappointing and disheartening. As a member of the military, I expect a certain level of respect and courtesy, but unfortunately, I received the opposite at the ticketing desk. The agent I encountered was not only rude but also seemed to treat me differently based on my race. While she greeted and provided excellent service to white passengers, she was dismissive and unpleasant towards me when I simply asked a question about the orange sticker for my bag. This inconsistency in treatment is unacceptable and left me feeling deeply disrespected. I strongly believe that this behavior warrants serious consequences, and I intend to file a formal complaint with Allegiant Airlines' customer service department. No customer should ever be subjected to such discrimination and mistreatment.

Somehow when I booked my ticket with Allegiant the information I put in the website was overwritten by autofill. I canceled the ticket because it had the wrong passenger name. I rebooked with the correct information. I called customer service and was told that it would be squared away and refund would be processed. They charged me for 2 tickets on the same flight and refused my refund for the one in error. Customer service said too bad. Will never fly Allegiant again.

I was very excited about the flight to Jacksonville to meet my first grandchild who was born on Tuesday, April 16. I came early before the Allegiant counter reps came out. When I came up to the counter, probably to read the signs, A lady asked me if I was flying Allegiant, and where I was going. I told her that I was going to Jacksonville, and she said she was going there too. She said that she was from Afghanistan, and her English wasn't the best. She asked me if I would help her. I was happy to help since we were going to the same place, even though my plan was to hang out at the USO eating chips and drinking soda as I am a veteran's spouse. We both sat down until the counter reps came out and the line began to form. I checked in online before getting to the airport, so I checked my bag first. Then I stepped over to help the passenger from Afghanistan.

I had to cancel my upcoming trip due to my dog got very sick and ended up at the vet. I called customer service to see if they would do anything. They said no. I paid from trip I could not even on. Unfortunately in life things happen last minute. Why should a company be allowed to keep your money.

We booked a trip and had to cancel due to my vertigo. My doctor advised me not to fly. They issued me a voucher for $150. And I had to use the travel insurance to get the rest. Will not recommend. The travel insurance did not cover the voucher.

I will "never" fly this airline again!!! My daughter booked this flight for me and unbeknown to us the charge for everything, not only that they try to make me pay for my luggage at the gate when I was never charged at check in then on my way back home they try it again saying I have 2 pay $75.00 to check in my luggage after I never paid in the beginning and I said I wasn't so then she change her mind and said ok we won't charge since I didn't paying coming. And also I had requested wheelchair assistant and had to wait on that cause it wasn't done right. They charge for everything. I wouldn't fly them again even if it was "Free"!!!!

First time with Allegiant Air and Last. Flight delayed over 6 hours due to not enough crew showed up to fly the plane. Whole first day of family vacation gone! All we got for it was a $50 credit towards another flight that expires in 1 year and a meal voucher that consisted of a half of a sandwich total value of $12. Called Allegiant Air customer service and after asking some questions about compensation, the rep did not like it and hung up on me. I was being polite, not rude or belligerent. Should have stayed with Delta! The price was too tempting. Usually it is expected you get what you pay for but in this case we didn't even get that with Allegiant Air. What a Joke with Allegiant Air!

Allegiant chronically underperforms when it comes to on time departures and they are not weather related. And when I say on time I mean many hours delay. No communication from gate staff. I'm sure they have orders to stay quiet.

My tickets were booked thru an agent. I’m a senior citizen boarding with my little carry on. When the agent scanned my ticket I proceeded to my plane. When I was told to return to the agent at the gate, because I needed to pay $75 carry on fee, which I had not enough money in my checking account to cover the fee. I did not book my ticket. I had help with that process. The gate agent today out of Fort Lauderdale flight# 2124 9am 3/30/2024 was matter of fact, barked the fee of $75 dollars, I was so nervous because I did not have enough money. The gate agent was firm with me & unwilling to guide me thru this dilemma.

Delayed 7 hours due to something that should have been checked before take out. No food compensation. Or anything the best they can do is refund but any flight going to the same destination Is double the price. This airline is garbage.

This is without a doubt the most rude and incompetent airline in existence. I have flown many different airlines across the years, including cheap airlines like Spirit, and Allegiant simply is not worth the money — no matter how cheap the flight, it is severely over-priced because this airline is garbage. On this occasion, I had to change my flight so I could leave a day earlier and I waited hours upon hours for someone to answer my call. Then this incompetent man, at some call center ex-US, disconnects me. I have to repeat the entire process, more hours spent waiting for someone to answer. I was on the phone all day, literally.

I have had the worse experience with this airline, this is my first time flying with them, it was a direct flight out of ALB and delayed 3hrs, rental car at BNA was closed so I had to sleep at the airport getting in at 3am, had to drive 2 hrs to make a work commitment with 2hrs of sleep. Now trying to leave BNA to ALB now pushed back another 4hrs! We arrived at midnight, and then had to wait 45 minutes for the luggage to come out. Flight 1958.

I had a trip coming up in March and my companion got ill and unable to travel. Allegiant claims you can get a full refund up to one week before travel date. Cannot get thru to a live agent to help modify res to 1 person. So it forced me to cancel the whole trip. On hold wait time 30 minutes then shortly 45 minutes then shortly 1 hr wait time. This is unacceptable and will file a complaint to every organization especially the FAA.

Bought the insurance and the car rental company said it was within time frame but greedy Allegiant wouldn’t cancel! Ended up double booking because we couldn’t locate car rental in our email.. Waited on hold for over an hr so cancel insurance is a joke

I decided to go on a last-minute trip to celebrate a close friend's birthday. Allegiant had last-minute flights for a good price (I had never flown with them prior to this and had paid for a departure flight). Several things happened regarding my flight. My flight was originally scheduled for 5:53 pm and was delayed until 6:53 pm and then last-minute changed to 6:03 pm. I attempted to check in online and pay for my bag, but the site kept coming up with an error whenever I tried to pay. Cool. I got to the airport only to be told that the gate was closed. I was clearly confused as to why the gate was closed. The representative, with whom I was not originally speaking, entered the conversation rudely, saying the gate was closed and she wasn't able to open it. I explained to her that I was there on time, so why was the gate closed?

Enterprise doesn't collect payment till vehicle is picked up. Although I reserved the car thru Allegiant, (and didn't opt for cancellation insurance) they refused to cancel my car rental with a 4 day notice. YOU stink and don't care about your clients!!!! Will never use Allegiant ever again for any of my travels.

I paid for the "bundle" which allowed me to select my seats for 9 family members, then was charged for the seat. Received confirmation of selected seats. But when we boarded, the seats were scattered all over the plane and couples were split up. No one sat with their spouses. I called customer service and the rep was curt and refused to consider the $84 that was paid for the "bundle" nor reimburse for the seats that were randomly assigned after paying for them, she then hung up on me when I asked to speak with a manager.

This is the worst airline I've ever dealt with.. Very rude Flight Attendants, rude assistance on the Member Services Line, rude Gate Agents. No distinction between the Member Services Line and the regular Reservation line, just always expect a minimum of a 2 hour wait if you need to call in a change... I needed to make a change on a reservation and I waited 2 hours for the agent to make the correct changes. She didn't seem to listen to what I needed and then made an incorrect change and had to start over. As a customer service representative she argued with me as to what I had told her as if I didn't know what my travel plans were.

Full flight on spring break and attendant doesn’t show up so we all have to wait 2 hours and they have the audacity to tell us that the reason is there is lots of air traffic in Florida. They jack the prices 300 percent for Spring break and then the attendant doesn’t show up.

I chose this flight because it was at a reasonable time and for a reasonable price. After all the "extras" which are simply just humane things complimentary by all other airlines, I at least hope to be somewhat comfortable. My flight is delayed for the 2nd time with no explanation. The Southwest flight scheduled to the same city left on time. I checked on FlightAware and see the plane we are using has been here for a full day. Why is this happening? I will not be flying Allegiant again. This is not the first time I have experienced delays from their Airline and I should've known better. Next time I will be flying any other airline, since with the "add-ons" it is more expensive to fly Allegiant anyway. Looks like a lot of folks feel the same way, as this airline has terrible reviews. Allegiant spent millions in branding/marketing for that new Stadium in Vegas sporting their name, but can't have a flight depart on time or allow for seats with headrests.

Terrible customer service! I came an hour before boarding and if you know the Provo airport you know that is way early. I went to add a checked bag to my flight and no employees were at the ticket counter so I waited 20 minutes to see if an employee would show up and nothing. So I decided to go through security and just pay the full fee for my bag and got to the gate and they said they closed the boarding gate 2 minutes prior and wouldn’t allow it to open. So basically showed up an hour early and missed a flight due to terrible customer service, then I was hoping that they would reimburse or and least help on the next flight and nope. They refused to even help with anything. I’m a pretty nice dude and hate arguing with people about anything and was trying to be very kind about it, but I’m very unimpressed. Now on hold for over an hour to talk with someone.

It’s been ten years since I’ve flown this airline. Last time they delayed my flight by a whole day and I almost missed a wedding. This time I landed in the Sanford airport and waited on the tarmac for almost two hours to deplane. Never again with this unreliable company.

I was at the Fort Lauderdale airport yesterday. I waited an hour and a half in line just to check in my bag. When I got to the counter I told the agent Shaglory about the wait. She said, “I don’t care”. She would not give me her name, so I reached for her badge, as it was turned around. Long story short, I was arrested for assault as a badge is considered property in Florida and I was not allowed to travel on their airline. Her manager Christine said she didn’t believe Shaglory made the statement I had heard. I was made the villain and she the victim. Unbelievable!!! I will never travel with Allegiant again. Incompetent liars.

The idiots who run this company assigned pilots who were not legally allowed to fly - to fly our plane from Las Vegas to Asheville. Now we are stuck on the airplane still in Las Vegas and not allowed to get off the plane.

I will never book with this airline again. The taxes and service charges after booking are 1/3 of the total cost of the booking increasing the total to at least 30% more than the quote. There is a charge of $44.00 per person when booking online, Cancellation is only within the 24 hours of booking.

WORST airline ever! Horrible customer service and they cancel flights when the pilots get on the intercom and admit she just wants to be back home by 8pm!!! WTH Allegiant! Lost hundreds of dollars with prepaid rentals! NEVER fly this joke of an airline!

Prepaid a flight for my grandson, airline removed him from flight with no reason. When asked nothing said, handed a business card to call. Tried to get a refund, they only gave me 100 bucks out of 220 bucks. This airline is crooked.

I wish I could give this airline less stars and 1. Terrible customer service. After buying a whole ticket for my dog and going through all the necessary steps given to me BY THE AIRLINE to ensure he gets on the plane, he is denied at the gate. I began to tell the women working for me that I had everything he needed to fly when I was very rudely cut off by a woman at a completely different counter. At first all she said was “NO” over and over again. I would try and talk to the other woman who was helping me, but I couldn’t get one word out without the woman at the other booth screaming at me.

When I got to the airport there was no one at the luggage counter to grab my checked bags that I paid for. So I had to bring them all through security. By the time I got to the terminal two teenage girls wouldn’t let me on the flight claiming I was late when it was still grounded. They would not refund my $266. The manager was super rude & unprofessional. I went back to the bag counter & this blonde just treated me like a loiterer when I was trying to get my refund & told me to leave the counter. Not only did these generic Charlie’s night banshees ruin my vacation & my business trip, I was inconvenienced my 10 year vacation that took weeks to plan along with hundreds of dollars for hotels with no resolution other than ”Your money is forfeited” from their customer service rep. Who clearly had no idea what she was doing after an excruciating painful wait time on hold. I had to wait hours for a cab because it was after a Packer game & they were the only cab in town.

Allegiant just cancelled my BNA-BZN trip less than 24 hours away. Tried calling customer service, Jennifer picked up after 23 minutes said hello 5 times and hung up. There's nothing wrong with my phone...I have non-refundable hotels, rental car, and activities planned. New flights are an extra $2300 now for tomorrow. Crappy airline and crappy customer service. I'm sure this will be deleted in no time.

This has to be the worst airline I’ve ever flown. Once shame on them, twice shame on me. I’m never flying them again. I’ve had multiple bad experiences from postponing a flight for 8 hrs until it was eventually cancelled for a connecting flight on a 2 leg trip only to be forced to fly into another city at 2am where I had to make additional ground travel accommodations to get home without any voucher or anything. Another trip recently during the holidays was a nightmare with only 3 ticket agents checking folks in with enormous lines and lack of any help to accommodate travelling with a young child and ended up missing the flight after it left early and and nobody at the ticket counter or customer service agents would help me or try to assist in any kind of voucher or standby for an additional flight. Never flying them again.

I have been trying for over 3 days to change my flight and have been unable to do so online or to contact Allegiant. On hold for over two hours every time and can’t ever get through. Left call back number. No call back. Makes you question the company’s competency and safety.

I am a credit card holder with Allegiant Air. I booked flights in January many months ago. I have been trying for days to change the dates on my flights because I’m unable to travel on the original dates. Their website will not allow this and if you try to call them you’re on hold for an interminable amount of time. They have a chat that cuts you off also. They are the absolute worst company I have ever dealt with and the Worst customer service are really wrong. I do not intend to ever fly on this airline. I would advise you to think twice about booking your flights with them also.

Allegiant use to be the flights I’d go to first BUT NOT ANYMORE. All their prices for checked bags went up from 25$ each way to 35$ each way and that’s if you prepay. Seats went way up from 25 each way to 39 each way so if you find a cheap ticket each way it’s not cheap anymore. It’s the same as if not more than Southwest or American that don’t charge for seats and don’t charge for a checked bag. Allegiant is also charging for a carry on bag including your purse!!! I won’t fly Allegiant anymore. Southwest is more comfortable somehow and cheaper to fly!!! So I no longer recommend Allegiant and I fly to Florida from Nashville to see my grands about every 3 or 4 months. I will now fly anywhere but Allegiant. I can’t believe you think your smaller seats are worth 39$!! Each way and I can’t believe you charge for and consider my purse a carryon item!! Really!!??

The worst thing about Allegiant Airlines is waiting for checked baggage. I have yet to wait less than an hour after a flight. Absolutely not okay if they want to stay in business. My flight was also delayed today due to mechanical repairs needed. Get your act together.

If you need to contact Customer Service, good luck. First off there is no 1-800 number so if you are calling long distance, it's on your dime which is what's happening to me. Furthermore, I have been on hold for 45 minutes twice and had to hang up because no one answers the phone. I paid extra for free change or cancellation and it still ended up costing me $100 for me and my wife. Finally got through to change my departure date and have not received my new itinerary and can not reach customer service to save my life. Some good advice, avoid using this airline, it's just not worth it. Brett

12/6 flight 1288 row 3…Flight attendant informed us we could not put out paid carry on bags in the overhead above our seats. Instructed to take the bags back behind our seats as the overhead above our seats are for the front two rows. When asked why the overhead behind our seats were not reserved for us…no reply. Informed the flight attendant I was not walking my bags back several rows as this was a clear double standard. The flight attendant removed my bags and walked them back herself. Never been treated so rudely. Very petty and childish flight attendant. No excuse for this behavior…none.

This was the worst experience with an airlines I ever had! I prepaid for my luggage $150. I get to the airport to have to pay another $50 because it’s 4 pounds overweight. Which was weird because nothing in my luggage was different and the airlines I went through prior both bags weighed under 50 pounds. So I was told to get rid of 4 pounds of clothes or pay. WTH for 4 pounds.. so I guess I have to pay the $50. Then we get into the plane where they charge you for EVERYTHING even water and there’s literally nothing special about this plane. Only part I appreciated was our Pilot! He did an awesome job getting us there safely and landing was great. But I will NEVER fly with this company again.

Allegiant is a no frills airline. In that capacity, they are okay. If you are elderly and/or disabled DO NOT fly on Allegiant unless you have someone traveling with you! I was left stranded in a wheelchair at the gate after deplaning on both legs of my trip! It took so long for someone to take pity on me and push me to baggage claim that my bag had already been stowed in the baggage office which was locked and NO ONE was around to open the office for me to get my luggage. I paid $75 to have my bag flown (one of their many upgrades) and have been without my bag for 2 days. It has ALL my medicines in it. They would not deliver it to me and when I drove the 50 miles to go get it at 10:30 in the morning, they were closed yet again.

No gate when pulled up and going out waited for one to open - sat on plane too long - very poor planning in Rochester NY. The in air service was ok but all the hidden fees are bad as well! Too long of waiting is ridiculous.

I booked a last minute flight to AZ. The night before I got really sick. I called customer service only to be hung up on, twice. I asked to speak to a manager and was just told no. Apparently there is no escalated issue department. I was told my issue did not qualify as an escalated issue. I keep going back and forth with them over email and they're just not customer friendly. They are terrible. Go somewhere else.

I'm to pick up some today 11/16/23, the flight was delayed, I called this airline for ETA, they refused because I only had the flight #; AND REFUSED TO GIVE ME A SUPERVISOR & HUNG UP ON ME; DON'T USE THIS AIRLINE.

I have flown Allegiant 4 times in 3 weeks- same personal item (backpack) each time with no issues. On my 5th flight I went to board and the gate agent said I needed to talk to another one of the gate agents - not knowing why? I was asked to put my bag in their measuring device / it was overstuffed a little and she said, "You have to pay $75 now or you won’t get on the plane." I was flabbergasted. I explained I purchased this this backpack for exactly this reason and made sure it was in their personal item measurement requirements. Her comment to me was - "Well I guess you are just lucky for the the 1st 4 flights and saved money." I was shocked and very mad. Paid for the carryon so I didn’t miss my flight - Mad and frustrated - got in my seat, tested the size of my backpack and it fit under my seat in front of me, but put it in the overhead bin, since they made me pay $75 for a space in the bin.

My mother has been flying Allegiant for the last couple of years to and from Florida. We made arrangements again this year. Unfortunately, her health got in the way. Tried to cancel her trip (just a couple of days away) as she was in the ICU at the hospital. That was too late I guess for Allegiant, so no refund or credit to her account. A few days later, mid October, 2023 she passed away. I tried to call the customer service line (been in queue for a call back for 6 days now). I finally got someone in the chat. They don't refund anyone's tickets I guess for any reason, including the passenger's death. Flight was for 6 months from now. They still even charged her the cancellation fees! Was very disappointed with their reaction. Beware!

Don't fly with Allegiant. They suck and they are liars. We had a flight out that was delayed by 3 hours. Flight delay was posted at 9 am, our flight was supposed to leave at 7:36 pm and we were told to be at the Airport at the regular time, just in case things changed and the flight moved up. We were there at the regular time, and yes, we hit the bar ( just like the rest of the other unhappy passengers). Flight finally arrives and we start to board at 10:30 pm. We were then denied boarding because they "smelled" alcohol on us, and an employee lied and said she heard us threaten to blow up the plane.

On a flight to Punta Gorda, Fl last month I purchased a cranberry juice, which according to the menu, should have cost $3.99. When I received my credit card statement, come to find out that I was charged $16.99. I emailed customer service & received a confirmed receipt message, but never heard back from them. Apparently that's how Allegiant makes additional money from their customers these days.

The app was not working and I called in to customer service to get checked in. The rep was so rude and unhelpful. I was blown away even by today’s standards of extremely bad help. I was highly dissatisfied by my experience with this company.

When I’m traveling to a 2A friendly state I always check to see if I can bring one of my pistols. Of course the great state of Tennessee allows this so I brought one with me for our trip and have done this many times. In the Albany Airport the drill is bring the locked case to the counter of the airline you are flying, whoever is working the counter calls TSA, TSA agent arrives, I open the locked case and then the TSA agent calls one of the Albany County sheriffs and both look at my drivers license and my pistol license as I fill out a TSA card and sign it, the signed card goes in the case and I lock it, receive a baggage claim ticket and the locked case goes with all bags.

We have been flying back and forth from Richmond and Clearwater for a number of years. Got up at 3:00 AM today to catch a 6:10 am flight. We got an email on the way to the airport that there would be a 30 min. delay and when we check in it is now leaving at 10:38 AM, next they announced a 11:20 departure. This has happened to us numerous times. One the we were hit by another vehicle and made us late getting to airport. We were told that the ticket deak had just closed about 2 min. before we arrived. The employees has gone up to the gate to work. We asked security if they could come and check us in since we were on an accident. Their reply was no. It cost us $1200 to get tickets on another airline and a hotel room. This will be the last time we use Alliegant.

If I had came here before buy my tickets I would never had bought it. Don’t let them to fool you. The prices looks good at the begging but this is the top airline in the raking of delays. All the planes are old and all times the plane get something that is broke and need to be fixed. Don’t do it, don’t fly with them.

I paid $164 for 2 bags at the time of ticketing. Two days before we left, we changed it to 1 bag and the airline charged me again $82, instead of refunding $82! In the end, the $164 "refund" was issued in the form of a VOUCHER that expires in 10 months! (We're not set to fly again until 1 year from now.) Nowhere on their website or the mobile app does it say VOUCHER refunds are given for changes in baggage! If you're flying this airline, do not pay for baggage until you are 100% sure of what you are taking.

Canceled flight after I got through security. Absolute nightmare. Have been trying to get ahold of anyone for 4 days, through email and phone- no response. Have not received a refund. Spend an extra couple hundred on Delta, or other airline. This one is unreliable.

Upon boarding flight it was on time, after getting on there was a maintenance issue. Took over 40 minutes on the runway until we actually left Punta Gorda. Arriving in Harrisburg we had to continue to sit because the gate was open. A two hour flight including check in time is going on six hours!! This is horrible. Feels like being held hostage.

After delaying our flight MULTIPLE times, when we finally got close to leaving they announced the flight has been cancelled due to no plane there to take us (for our scheduled flight). We lost $1,300+ for our hotel that they were not willing to give any compensation for due to them canceling our flight after we had been there for hours. Will never use Allegiant again. It will be worth the money to fly with a larger airline to ensure we are taken care of.

My flight from Spokane was delayed 5 hours therefore I missed my connecting flight to Tulsa. Allegiant told me that they cannot help me find a flight and there are no refunds. Now I am stranded at the airport.

This was my return trip and I was charged $50 at the gate for my “additional carry on bag”. I had a shoulder bag and a purse, both of which fit comfortably below the seat in front of me. I had both of these same bags on by first trip and was not charged. Ridiculous. They seemed to be very interested in getting everyone boarded early and as quickly as possible on both legs of the trip.

I flew Allegiant from St Petersburg Fl, to Wichita Ks, today 6/7/23. The attendants were very rude when I attempted to ask a question. The man seated next to me said "what's their problem" to which I replied, "I don't know, I'm speechless". A short while later I noticed dirty looks from the attendants, primarily Lisa, to the point it was uncomfortable. I then saw them summon the Capt out of the cockpit and point at me. The capt made a call on the wall phone and looked at me and made a statement like "took care of him". Then they passed refreshments, and passed me by, ignoring me. After that, back to the evil stares. It was so bad I summoned her over and asked what was wrong. Lisa replied "another passenger told us you called us **, and that makes you a level one threat".

While boarding Benda was approached and told she had to check her carry on $50.00. This carry on was not over the the size nor weight, This carry on checked fine from Knoxville to Vegas with not extra charge. We had flown Allegiant, Delta, International and never had a problem until May 19,2023. I will not fly Allegiant again my mom was treated in an unprofessional manner and other people's luggage was bigger and no one stopped (but us). We ask for a refund but they stood by Las Vegas boarding. How can it be that that bag has flown all over the world and with Allegiant never a problem before. We will fly with a different airlines from now on.

BE CAREFUL!!!! My roundtrip flight to PA began this past Sunday (5/7/2023) morning and I tried to check in on Saturday morning. My return to FL is tomorrow 5/11/2023 and I tried to check in today. On both occasions I tried using Chrome, Microsoft edge and Duckduck on my laptop as well as chrome, duckduck, and the mobile app on my Samsung cell. None of these methods would allow me to navigate to the light check-in screen. I have been told that there was a major site upgrade, however, no one is monitoring the upgrade results nor are they fixing them! Took me couple hours to get through to their customer service to get checked in. Only other option was to wait until I get to airport to check in and they will charge you $5. Sounds like a back door reason to collect more $$$$ from customers!

Even though our flight was delayed due to weather, our crew was very efficient and kept us informed and they had the best attitudes even though they'd worked a long long day. I was totally impressed with their service! Great attitudes! Thank you for your dedication to your job and for keeping us all smiling and informed!

Allegiant Air lost my luggage in non-stop flight.! There is no luggage counter in Indianapolis, so I went upstairs to the ticket counter and inquire about my lost luggage. A Very Rude ** rep threatened to call the police if I will not leave without my luggage ...

Crammed into seats with very little legroom, not even room under the seat in from of me for a small bag, no free drinks or snacks, and any seats betters than mid-plane and back will cost extra. I'm just glad that my flight was only an hour in this sardine can. Carriers like this are an extreme abuse of the cost-conscious consumer. Expect to pay extra for everything. I'm surprised the onboard toilets aren't pay-per-use toilets.

BUYER BEWARE - never fly Allegiant Airlines as they will cancel flights - with no reason given - and leave you stranded. They have done this 3 times in March, 2023 - they are the absolute worst airline and I will NEVER FLY THEM AGAIN!!!!

Despite coming down with COVID-like symptoms 2 days before flight, there was NO FLEXIBILITY with the itinerary. I lost $279. I guess they'd rather spread disease than work with customers. On hold for over 1/2 hour before I finally gave up. This was my first, and will definitely be my ONLY experience with this airline. Be aware - they also have the worst on-time departure rating of any US airline.

I booked a flight and was charged four times on my credit card. I called to find out why I was charged 4x for one flight and was told that I would have to pay another $94 to make changes for their mistakes. Sat on hold for over 2 hours and had to drive from Columbia to Greenville to speak with the closest Allegiant employee in person. Never again will I do anything with this airline. They have NONONONONONONO customer service.

Don’t fly with this airline. Terrible experience! We encountered several customer service issues flying with this airline. First, we didn’t receive a notification that the flight was running late until we were already checked into the airport. We found out later from others that they had known about the delay for over 2 hours prior! I believe the DOT requires a 30 minute notice from when the airline finds out. That didn’t happen.

The flights are inexpensive, and the schedule is limited. I shouldn't be surprised they don't invest in customer service. I had to change a reservation. It was a bit complicated, so I tried to call the 800#. My first attempt, I was put on hold for 30 minutes before they disconnected me. I tried again and sat on hold for 1 1/2 hours before they again disconnected me. I finally gave up - very frustrating. Don't expect them to help you with any questions or changes to your reservation.

This was our first time flying with Allegiant and out of the Provo airport and I had heard horror stories but decided to take a chance and now I’m regretting it because our flight got cancelled today to Provo, Utah allegedly due to “weather concerns.” However, we have family in Utah there who say it’s barely flurries right now and projected to get better, not worse, over the next several hours. So I don’t believe for a second that it’s due to weather. Did salt lake airport have to cancel any of their flights? What about the other flights landing in Provo today? Why didn’t those get cancelled as well? This was all after they delayed the flight for almost 2 1/2 hours making it impossible to rebook for another flight same day. Now we have to rent a car and fly out tomorrow from a different airport on a different airline for way more money than we are getting reimbursed for this flight because Allegiant doesn’t have another flight out from this current airport until Thursday (it’s Sunday today).

Had a 5 hour delay from Chicago to Punta Gorda as they said it was a transponder malfunction on the plane. 5 HOURS delay on our way back to Chicago. Guess what. Another 2 hour delay for the same issue.

Ridiculous wait times. Tells you to call during off peak hours for a shorter wait time so I call at 9 pm... 3+ HOURS on hold so far. I don't even know if they will change the name on the ticket without charging me yet. Extra $ for bags, extra for a CARRY-ON (yes, $30 for a carry on bag.) And if your $30 checked bag is over 40 lbs (not 50 lbs like other airlines) it's another $50. Ridiculous.

They charged me $50 for a small carry on luggage in the WPB airport to go to Knoxville TN without weighting it or anything, and they also charge for water during the flights. (I couldn’t pay for the CARRy ON luggage in the app due to technical issues and when I used the app I was charged $17 for the carry on luggage, at the airport was 3 times the price.)

Seats available but they split the family, leave the kids by themselves. I need to pray to my kids don't spills soda on the next passenger. It's not because the 50 bucks to change 4 seats. The company has no ethics or consideration for the consumer. Do you think that 50 for 4 seats will change the company's results?

We were very excited Allegiant was coming to Bishop Airport in Flint MI. We purchased tickets immediately. Covid started so we had to postpone our flight. I have a medical condition with documentation by my physician that states I'm unable to wear a mask. Our tickets expired before the mask mandate was lifted. I contracted Allegiant multiple times and included my physician's note, no response. I feel like they discriminated against me because of my medical condition, all I was requesting was to reschedule my airfare. They couldn't even be bothered to respond and I lost my money.

I came across a family emergency and the care and time JOCELYN F. went above and beyond to help me tend to my problem. Allegiant customer service is amazing and they actually listen and care! I have always flown with them but know the extent of compassion they have I will remain a loyal customer. Thank you Allegiant and for your amazing workers and customer service.

I am currently on flight 543 that was suppose to leave from Nashville at 4:46pm. We did not leave until almost 6pm. We arrived in Grand Rapids around 7:30pm. The pilot told us we may have to circle around because of the weather or go to a nearby airport and wait until the weather clear up. Well after 10 minutes we left and went right back into the sky. Nobody said why. After 15 minutes the pilot says we are going to Indiana to fuel up and wait until the weather clears up. After that nothing. Another 10-15 minutes he says we will arrive in about 60 miles (what is that I don't know). We arrived. They let us off the plane. We waited 2 hours.

I bought round trip tickets to visit family in Florida just before the pandemic hit! Unfortunately I wasn’t able to go due to pandemic but was refused refund credit only. So I Had booked to go but unfortunately again was scammed for a vehicle and lost all my money due to it so had to cancel my trip last minute. I was told tough cookie you lost all your money. No refunds, credit or reschedule. I tried to explain this ticket was from pandemic and I have legit paperwork from the police that I was robbed for all my money. A victim of a very large scandal that thankfully I was smart enough to unravel so no one else had to become victim but lost everything including my airfare. :(:(:(

Allegiant has cancelled 3 of our flights just this year. Since they offer so few flights and don't code share with other airlines, you are left stuck having to purchase very expensive last minute fares on other airlines. They just did it to us again for Thanksgiving week. Our flight was cancelled 8 days before the trip with no explanation. We had the privilege of spending $800 more for holiday travel since it was pretty last minute. Whatever savings you think you are getting upfront by a budget airlines will bite you in the rear since you will spend far more due to all their cancelled flights. We will no longer risk it. When I have called customer service, they said that is the risk you take and why they are so cheap. Grrr.

In the last 3 weeks I have had 3 terrible encounters with Allegiant. I am not one to usually leave bad reviews when the circumstances are generally out of their control but I think this needs to be known by future travelers. On a flight from Orange County to Provo and as we were about to take off the captain announced that there were negative weather conditions in Provo so they would try to land but “it’s not looking good”. So as they were about to land in Provo they began to ascend and then said “We won’t be able to land, we are diverting to Mesa, AZ”. Ugh. So we get to Mesa Gateway and basically they just kicked everyone off the plane and said “You can book another flight on the app or rebook with another airline.” Uh, the next flight back to Provo was 3 days later, it was almost midnight and there were mother other airlines from that tiny airport.

We have flown Allegiant Air many times over the years. I will go out of my way to fly with this airline, even over Delta. I don't know how they continue to offer such low fares flying mostly into their own small airports such as Clearwater-St Pete & Phoenix-Mesa. Our recent trip was from Toledo to Phoenix-Mesa. Two tickets with upgrades came to $252 in total. Get serious. If we would have driven to Detroit-DTW and flown with Delta it would have been over $1,000. The arrival and depart times were during the day and not red-eye like Delta. Very clean and modern planes. The staff is always pleasant.

I booked a flight for Granddaughter's wedding from Sarasota to Flint. On Allegiant Air. The flight was for Nov.10th. I booked in August. September 4th my husband passed away, then Hurricane Ian hit my area in Florida. I was one of the lucky ones, I can still live in my house, but need a new roof, new ceilings in Great Room and Kitchen plus outside trees and shrubs look like a war zone. I call customer service for 2 days and could not get through. After research I found another number, got in touch with customer service. I was on the phone for 51 minutes and ended paying $100.00 plus a deposit. They told me they paid to a car rental company. They gave me 2 vouchers, would not refund my late husband's money. I understand not mine. Most uncompassionate company I ever dealt with.

This is now considered the worst airline I have ever traveled with. They announced a 4.5-hour delay with no explanation or empathy to travelers. We were offered some soda/pop, but no food vouchers or anything. I reached out to customer service twice by email, with no response. I tried the customer service line with an hour hold, to no avail. The chat box is never available. What a wasted airline!

Allegiant app charged me twice for 1 roundtrip ticket over month and half ago.. Sent over 20 emails to their fake customer service, no response... NOW I'M GOING TO SUE THEM FOR THEFT, NEGLIGENCE, LATE FEES, INTEREST AND FALSE ADVERTISEMENT.

Myself and another passenger had a flight booked for today, October 3, 2022 to Ft. Myers, Fl. today. My house was completely destroyed, I talked to an agent regarding what to do, and I was told that unless the airline, Allegiant, cancelled it themselves I would still be charged for the flight. I checked the status of the Ft. Myers airport RSW, and the airport is still closed today. So no commercial flights could land. Allegiant airlines is still going to charge me for the flights, even though the airport is closed.

You have no right to keep any of the money. Especially on such a thing as having to cancel because of a hurricane!!! You are a bunch of scumbags. I despise your company and eSky for keeping $64.32 of my money because you cancelled my previous flight. You are nothing but a rip-off. Always looking for ways to steal people's money, I am disabled and on social security. You are the scum of the earth. Treat people the way you want to be treated. You have been reported!!!

When you want to know what time you can check in your luggage. They tell you it is 2 hours before. But I had to talk to some employees of the company to find out to when you can. It is better to use their app if you have an account with them.

One flight was good 2.5 hrs no problem, the return flight was canceled the day of (just a few hrs prior) no explanation, just canceled... Tix are cheap, but if you get canceled last minute and you're having to purchase last minute tix thru another airline you'll pay EXTRA! As this airline only flies to certain places twice (2x) a week. Book at your own risk! Good luck.

My flight with Allegiant was scheduled for Saturday, May 28th out of Grand Rapids to Orlando. I returned on Sunday, June 5th via American Airlines out of Tampa Florida. My luggage was lost. I spoke with Bonnie, Grand Rapids Allegiant representative for many days. She was SOOO nice and tried to help as much as possible. By Wednesday, June 1st Bonnie let me know it was not likely we would find the suitcase at this point (5 days) and to keep all receipts for purchases made during our st