Allegiant Air Reviews

How does an airline get away charging you $37 for "Trip Flex" when you purchase a ticket online the day of a flight when it is only usable (to change or cancel) SEVEN days before the start of your itinerary? Isn't this FRAUD? You are unable to click on 'change' or 'cancel' on their website BUT you are able to click on Trip Flex protection when purchasing the ticket even though it is invalid when purchased. You spend an entire day ON HOLD and never reach a human being. "Extraordinary high call volume" my **. More like no one is answering the phones today.

Our trip started June 14th, 2018. The desk personnel at the Memphis airport were very rude. We boarded the plane and had to use the lavatory in flight. It was disgusting with poop on the seat and around the inner rim of the toilet. Then the landing into the Las Vegas airport was terrifying and I felt something was possibly wrong with the plane. That's not the worst part. I received an email from Allegiant stating our flights were cancelled flying back into Memphis on Sunday. Then they offered us a measly 150 dollars a piece for compensation.

My flight from Memphis to Las Vegas was delayed 3 times, causing me to miss out on a chance to spend time with my son in Las Vegas before our family vacation to the Grand Canyon and Zion began. Now, they have canceled my return trip completely on 2 days notice, with no options from them for a week. Sooo, I now have to use all of my Delta miles to get home in time to get to work... They suck, and their customer service sucks. Will never fly with them again. But other than that... They are Great!!!

I am literally surprised I am alive. The turbulence was terrifying, but I know that is somewhat out of their control. However, the landing was horrible. It was obvious we were going way too fast, or we missed the beginning of the runway or something. It most definitely seemed at fault to the pilot. The worst part is there was no apology or anything from the captain or the crew. I was genuinely frightened and felt unsafe on that flight and would have sincerely appreciated more attention from the captain and flight crew.

My issue doesn’t really stem from the travel itself, but rather the customer support. My saga began when I received an in-app notification to check-in for my flight. I began the check-in process and planned to change my seat assignment (I was traveling with my 11 month old son and thought it would be best for everyone if I reserved a window seat). I was more than willing to pay $25 for this “upgrade”. So I selected my new seat, but there was an issue with the check out process (not sure what).

I booked an airline ticket through this airline. Big mistake. It was advertised as one price and I had to call because the website said I made a mistake and wouldn't let me book the ticket. When I called I was told that was the wrong price and they doubled the price that I was charged. I have had to call them everyday for five days and was put on hold for a long period of time. I needed my confirmation e-mailed to me and they sent the wrong information. At this time I had to call again to get the right information. I finally got it without the carry on bag listed so I had to call back again being put on hold again to add carry on bag. I will never ever use this airline again. I have a list of names of people I talked to with very little help and I am scared my granddaughter is flying in on a paper plane.

Missed my first flight so their policy is that the entire trip is then canceled and you get NO REFUNDS. Talk about fine print: No-Show Policy: "Failure to board a flight or to change or cancel an itinerary within the specified cancellation policies set forth in the Terms and Conditions shall be deemed a customer-initiated cancellation and the remaining itinerary, including any return flights, will be canceled and all funds will be forfeited." How do they get away with this? Please write a review if this happened to you.

This is just to alert you that I am a very dissatisfied customer after my first -- and probably only -- trip flying with Allegiant. The airline did not just reschedule my flight and reschedule it for the next day, completely indifferent to the fact I -- and other passengers -- had to work the next day. While Allegiant was able to put me on a later flight to Knoxville, the company is too miserly and greedy to compensate for the added expense I will incur renting a car to drive from Knoxville to Roanoke, VA.

I was on a recent flight from Cleveland to Jacksonville and wanted to give my feedback. I have flown a lot and this was, by far, the most fun flight I've ever been on!! The stewardess was more than entertaining! She had our entire group of passengers answering trivia questions (some questions were even from the pilots) to win some free snacks. In this time of most people complaining, I wanted to let you know that I would love to fly with this stewardess again! I don't remember her name (which was one of her questions) but she made the flight!! If only all flights were like this!!

This Airline is an absolute joke. The flight attendants were rude and ill-mannered with no edict whatsoever. There is absolutely no customer service. Attendants at ticketing and check-in are unbelievably condescending and not customer service oriented at all. I was so taken back at how awful the service with this airline was and how unprofessional the flight attendants were... I had burned myself, "second-degree burn" on my right hand. I asked for a first aid kit but was told in blow it off kind of manner, that they just simply didn't have anything to treat burns... OH how nice... no first aid kit? That's comforting...

The price and getting there on time. The attendants are polite and friendly and the plane is clean. We usually leave out our Lexington, KY airport. The only time we have ever been delayed is because of weather in Florida.

I am disabled, the staff goes out of their way to make sure a person is comfortable. Very friendly and about 25 minutes in the air, they serve you. I usually do not buy anything because I am not willing to pay the high price. $6.00 for a bottle of beer. I paid for my ticket & I think this Airline is making enough money that they shouldn't have to charge an arm and a leg for soda, snacks etc.

I purchased flight insurance - DON'T! Didn't matter. I had to cancel my flight more than a month out and they charged me all but $44 of my original cost, the $44 is in voucher form so if I don't use it within so many months I lose that too! BAD business! I'm done with this company.

I attempted an online check in with Allegiant the day before my flight. Each time I tried to add a carry on bag the app crashed. I decided to check in anyway and call the airline to add the bag for the $15 rate. I called their customer service line who claimed since I already completed check in they couldn’t add the bag and I could at the airport. I was told it would then be $50 to add the carry on. Even after explaining the app crashing repeatedly she said I should have not checked in and called them. How was I supposed to know this ridiculous policy? Terrible customer service that takes zero responsibility for their shortcomings and blames paying customers. Pay more and fly a legitimate airline. It will save you time and money.

Flying from Knoxville Tn. to Clear Water Florida, is non stop and they have great rates for the person but check the baggage cost is where they get their money. My family and I fly this route every year. Last year it was $53 per person each way, which is great, but when they weighed my carry on bag, they added an extra $12, then my suitcase that went in cargo, cost me $38. Then in flight a can Coke and a pack of peanuts is an extra $6, also they use planes that carry about 160 people total, I weigh 170 lbs. and 5'7" and it's a tight fit for me to sit comfortable in their seats because they are so small. I have never figured out how those 2 and 300 lb. people manage to get in their seats. My wife and I always arrange our plans 3 months ahead of time. She is smaller than me, I can't imagine sharing the armrest and a 300 lb person's gut hanging over the armrest, so you can see with baggage and tax it runs well over $125 each way per person.

I travel Allegiant Airlines April 30, 2018 to Grand Rapids Michigan. Got there no luggage. Waited to an 1/2 hours to talk to someone at the counter. They had no regards. Did not care. Would not talk to me. I have yet to receive my luggage. I wish I could give them a zero.

Be very thorough when reading terms and conditions. Once you've booked your flight you have 24 hrs to cancel for a refund of any kind. After the 24 hr period we cancelled a month and a half before the trip that cost 450.00. We aren't going to see a dime of that back. This ** airline and business will be long gone within a couple of years.

Flight from Mesa/Gateway AZ to Bozeman MT. 4/27/2018. Besides planes being changed and overbooked the flight stewardess was old and rude. Told my husband he didn't pay for two bags. All he was carrying was two personal items which are no charge one being a medical breathing device. Medical devices are not considered a carry on charge. He told her it was a medical device, she said it didn't matter and he needed to pay. Too old and grumpy to be in public service job. Perhaps she need to refresh her memory and refill her Alzheimer's medication.

I was flying out to Georgia to see my little sister in Jan. 2018, I bought a ticket in advance. During this time I had a niece who was ill with cancer and I was going through a divorce. Unforeseen timing had my niece go into hospice a couple days before I was scheduled to leave. And the new tax law that was forced in at the end of the year had unforeseen impacts on my divorce that was suppose to be finalized in the beginning of Jan. Another court date was set and I was unable to leave because I might have to attend court. I had a year to book another flight so I put it on hold. Then, in April 60 minutes came out with the story "Flying Under the Radar" and it talked about how this airline is 3 times more likely to have an accident than any other airline.

Allegiant Air, is the most disorganized and deceiving airline out there. They give you a price, and when done, you have spent the same a "top of the line" airlines out there. I was checking in (that there, is a mess,) and right beside me was a older couple that was told that if they wanted to check in a luggage, it was $100 per suitcase. The CSR told them, that because they did not check in the bags online, that was the cost. How dare they do that to an older couple, that probably did the reservation by phone, and just because Allegiant are "money hungry", they were not told anything about the cost? That is horrible CS right there!

I will never fly the airline ever again. They have a terrible safety record. The FAA LET let them get away with in for years. Also they charge too much for a pillow or water or any kind of drink or food. They even charge you for a blanket. Also they won't accept prepaid credit cards or even cash.

I will never fly this airline again. On March 18, 2018, my flight was scheduled to depart Concord, NC at 1:30 pm. I had changed flights the previous day and was paying almost $200 extra to be on this flight. In the morning on March 18, Allegiant Airlines showed the flight was delayed. By early afternoon, it was officially leaving at 7:30 pm. No big deal. ** happens. One hour before departure the flight was cancelled. This is a small airport. Nothing to do. About an hour later, everyone was told a replacement flight would leave the next day on March 19. Counter personnel said to keep track of expenses for hotel, meals, Uber, etc. My expenses were $409.00, since I also wanted the $200.00 refunded. After numerous emails over the next couple weeks, I was told tough **, everyone gets $100.00. Get lost. What a dirty deal to their customers. I hope they go out of business.

My flight with Allegiant was scheduled to leave at 6:45 from New Orleans. I arrive to the gate 6:25 to a closed gate and the plane gone! The agent at the gate simply said I was suppose to be there 2 hours early and went about his business. Then I see 60 minutes reported on the airlines Sunday April 15 with huge concerns about the safety of their outdated planes, multiple mechanical failures and terrible customer service. I will never fly with them again. I advise anyone to watch the 60-minute story online. SCARY!

I am submitting our personal experience so others are aware of minor problems encountered by us...

Minimum of three calls required to change a ticket due to health issues even though after listening to their hold message for nearly an hour (due to large volume of customer calls) indicates you are able to do so on-line, which you can't. The first call, lasting 85 min resulted in a customer service agent making a note in the account so that it would be more efficient when I called back to make the ticket change as we were waiting to have a surgery verified. The second call (once surgery was canceled) started with a 52-minute hold time before getting human. I had all of the identical information I had the first time and this time the woman was unable to allow me to make any changes to my daughter's ticket.

I have read some of the negative reviews on Allegiant Airlines are for things that are clearly explained online when you make the reservation. I have been flying them 2 or 3 times of year for 7 years and have only had one issue. Our flight coming from Indianapolis to Myrtle Beach to take us back to Indiana had mechanical problems and couldn’t fly. We had to wait for a plane to come from Florida to take us home. They gave us drinks and a food voucher to get something to eat while we waited. The pilots are always very good as are the airplanes especially the new Airbuses. My only complaint is the seats are small. I had to fly Southwest to Florida in February and it was bad. The roughest landing I ever experienced. Will not fly them again. I like Allegiant.

I paid for 3 seats in a row to sit with my husband and son on flight from FL to PA. One of our seats was taken by the flight attendants, without asking us, and given to a LARGE, VERY SMELLY mentally challenged woman. She rocked back and forth the whole flight, constantly touching me and my phone while screaming. The worst 3 hours of my life! I paid extra to ensure I could enjoy my trip with my family. I could lump the experience if it was luck of the draw, but they charged me for something they didn’t give me. I was not asked and not offered any compensation. I was told by the flight attendants to accept it or get off the plane. That is FRAUD!

Plans changed and couldn’t take flight due to my father being seriously ill on life support and in hospital. 112 minutes on hold and wouldn’t refund or credit my flights. Wouldn’t even let me put ticket in a friend's name that wanted to take flight. Gave me $110 credit for baggage and seat fees which is money wasted as I’ll never fly them again. I believe in customer service in order to get repeat customers they could have sold my seats easily and credited me at least. I’ll never fly them again! I was even in tears on the phone explaining my horrible unplanned situation and the girl was nice but policy to not have repeat customers I guess overruled.

I was traveling from Las Vegas, NV. to Mesa, AZ on Feb. 18, 2018. My flight was originally scheduled to leave around 5 pm. I received two delay notices. One to leave at 730 pm and another that it had been delayed again until 840 pm. Well the gate that I was assigned for my flight was full. Come to find out they had the flight to Fresno scheduled to leave the same gate at 839. They announced they would be loading for the Fresno flight. About half the people were on the plane when they announced that they would not be boarding any other people and that the flight had been delayed... They did not have a flight crew scheduled so they had to fly in a flight crew from Fresno to fly back to Fresno... What kind of company schedules a flight and doesn't schedule a crew?

Charged tickets for flight to and from Tampa, FL along with a rental car. Family situation changed that mandated I cancel all as placed on my MC. $36.00 for seats there & back, $36.00 for one piece of checked luggage there & back, Auto $152.00. Airfare: About $67.00 there & back, plus taxes, 'fees', etc. I did NOT pay for any 'insurance' on my ticket... Didn't require it! In return, I was charged $176.00 as a cancelation fee and given a voucher for $174.00 to be used only by me. I do NOT wish to use the voucher... $$ lost. In total: About $350.00 gone. I feel I was SCAMMED by the fine print. They can sell my seat again, charge for luggage again. My cancelation turned into a greater profit for them! They are one POS by my reasoning! NEVER will use them again.

I have flown this airline a number of times in previous years. Got away from them due to poor route options. Decided to try them for my most recent trip as it was a route they fly. Horrible! Could not get either flight on time. Their online site is updated but the board at the airports always reported on time. Never again!

On 2/18/18 my wife and I was travelling to New Orleans for business. We check in at the ticket counter. They taken our baggage, we went through security and then straight to our gate to find that the gate was closed. We were not told until later that they boarded early. They refused to get us another flight out and said they don’t do refunds at all for any reason. 6 hours later we arrived to find out that they locked our luggage up and that we have to go back to the Airport at 10:30 the next morning because they don’t deliver luggage for any reason.

Absolute worst customer service reps there is. Cancelled a return flight home on my parents with no explanation. Then charged them $300 ea for the same original seats. This airline is known for being terrible.

My husband and I are Canadian military members. I phoned Allegiant Air to ask if baggage was free for us. I was booking my trip online and wasn't sure if I should include my carry on and checked baggage to my total. I was told we were covered so I didn't include any baggage in the total cost. We have flown with Allegiant 6 times from Minot, ND and recommend to all our friends, family and fellow military to do the same. We've never had a problem before but this time, even though I called, were given a hard toon the way there and were forced to pay full price on the way home. I feel lied to.

Leaving Las Vegas Sunday after Holiday. Same issue. No kiosk. No way to get tickets from employees at all this time. Told to "use app". Made it through hella long TSA line. Family all without shoes ready to board plane. App NEVER worked.

I intended to book a trip for mid-February. Due to an issue, on my computer it booked a different date. I called immediately after and was told because it wasn't enough notice before the trip, I could not cancel or make any changes. Ridiculous policy that a change can't be made immediately after. When I spoke with a representative, I was told there is nothing we can do, you should have read the terms better. I understand the terms, I made a mistake. Then the representative goes on to tell me to make sure I am at the airport early, yadda yadda.

Flight 12/30/17 from Harrisburg, PA to Fl at 10:44am...it started snowing at 5am that morning. We left earlier than normal. Used one of 2 ways to get to that airport-PA Turnpike...speeds were reduced to 45mph. So a normal 45 minute drive turned into about 1 1/2 hours. Got to mile marker 251. Bad accident. Road shut down. Our exit was 247. We sat on highway for almost 2 hours! Called the airport and Allegiant numerous times because we were late, stuck in the winter weather and accident - not once did we get an actual person.

On January 08, 2018, Allegiant Air had over 8 full flights departing from Orlando Sanford International Airport within 2 hours of each other (6:30 am to 8:30 am). There was one huge line for all flights and only 2-3 staff at the counter to process boarding. It was a nightmare. The staff soon realized that people were going to miss their flights. They began pulling groups out of the line when their flights were 20 minutes from take off. The problem is that those people still had to go to security (another huge line). Security tried to line people up according to departure time, but some folks still missed their flights. My family was still in the Allegiant line when my flight to Niagara Falls showed 'Boarding'. My family was still in the Allegiant line when my flight to Niagara Falls was taken off the Allegiant screen. My family was in the security line, about 50 people back from the scanners, when my Allegiant flight announced "last call, flight leaves in 3 minutes".

The price for the tickets is barely below other airlines, but the customer service is awful. My mom came to visit me for just a weekend, and spent 6 hours waiting at the airport for the plane to be 'fixed'. I later read other comments from other customers with different routes, and they had the same problem. People will stop buying from them if they do not improve their service. The personnel is rude and doesn't care about giving good customer service. Calling them takes forever and will not help with anything.

Headed home this morning from Punta Gorda, FL airport to Concord, NC and was screened by a TSA officer whose badge was purposefully turned over as I was patted down TWICE. My bags went thru the scanner without being flagged, but then all of a sudden when my food products (coffee and water flavor packs) were tested I was then informed that my items had been flagged for further search. If that was the case then why was I able to retrieve them prior to being told that???

Just because we don't show for a flight, you cancel our itinerary without notice and remove us from all future flights booked and keep our money? If we haven't taken the flight yet, how can you keep our money?? How on Earth is this legal? If I've paid for the flight and don't show then you still have your money - why does it matter if I "show for the flight" - and what gives you the right to keep money from the future flights if you're not 'out of pocket' because you have my fees anyway??? - Outrageous policy. I just had to pay for a second ticket!

I called customer service to find out if there was a system glitch with payment since it posted 2 times overcharging me but not giving me my selected seat which was overpriced btw. I paid for a carry on as well and it gave me boarding zone 6 which is the last zone for a window seat in 5f the front of the plane. So every person in my row will have to move hold up the boarding process so I can get in my seat... Does this make sense? Customer service was rude asking “what are you trying to accomplish“?

Waiting in line to check in at Memphis Airport. Watched as a couple overweight repacked their luggage as they checked in. When our turn came, we were over a couple pounds. I began to remove one item to another bag when I was told I needed to do so somewhere else and get in the back of the line. They do not treat customers the same. I'll let you decide what the determining factor is.

If I could give them a big fat ZERO stars, I would! My flight left early - without me! I had checked in during the 24 hour check in period but due to car problems and a sick 4 year old, we were not there 2 hours ahead of time. My daughter dropped me off and left for home (about 1.5 hours away) but the guy behind the counter told me to wait for the manager. I asked him where I should wait, and he gave me a dismissive wave... So I stayed where I was, just off to the side of the baggage check in.

My wife and I booked a two week vacation in Florida via Allegiant Air from our home in Vermont. Five days in she had severe abdominal pain and went the local emergency department where she was diagnosed with metastatic cancer. We rescheduled our flight for five days earlier so that we could begin treatment at home surrounded by family and friends. Rebooking cost us $400. That is the price we paid for someone to click on a computer keyboard. I can't fault the phone answerer who was merely following company policy when she said, yes she said, “You have to schedule your emergency in advance.” This is your company policy? Really?

I was charged $50.00 for a carry on that slid under the seat exactly like the passengers beside me who paid zero. I sent a picture to Allegiant expecting them to see the error in charging me instead I was ignored for over 2 months then told no they would not refund me. I am a true believer in customer service and they showed zero in this instance.

Had a carry on that measured to their specifications. Said it would not fit under seat. When I said I measured it they said they didn’t care that it had to be checked and it would be $50.00. Said it would have been $40.00 if I had done it online. No alternative. Pay or don’t go. Terrible airline. Worse customer service. By the time you pay baggage fees, seat selection, buy a bottle of water and pay for the air you breathe it will beyond the cost of every other airline available!! Buyer Beware!!!

I will never use this airline again. I'm not sure what assigned seats are for?! I had a flight with my two kids and was separated from them because it became open seating. And to top it off, 40 minute delay as well.

Flight from BWI (Baltimore) to AVL (Asheville, NC) 2:48 pm departure arrived at airport at 1:15 pm. My phone died waiting to go through security so TSA told me I had to go get a ticket at Allegiant counter. Arrived at Allegiant counter at 2:05 pm. No one there and people at Southern Air (the next counter) said the Allegiant people had gone so I have no way to get a paper ticket to get through security. Called Allegiant they said, “We make it clear the ticket counter closes 45 mins before flights.” WTF!? So now I will start the very long process lodging a complaint with the FAA. Good times.

Boarding issues on flight #647 on August 24, 2017 - I boarded my flight without incident and a Steward with an orange belt approached me and asked to speak with me up front (I was already in the front row in seat 1C). The other people with him were the two people from the check-in counter, a man and a woman, and then another woman that had been standing by the check-in counter along with a stewardess. All five of them started to make accusations, loudly enough for all the other passengers on the plane to hear, that I had created a "disturbance in the waiting area" by being "drunk and disorderly at the bar and in the waiting area".

Booked a domestic flight through this scamming agency. Showed up 45 minutes before departure (regional, small airport). Tried to check in online on the way to the airport and was not allowed to check in. The representative at the front desk said she was not able to print my boarding pass. My plane had just started to board at this time. Representative said I might be able to get through by showing my email but I was not allowed through TSA line. I then tried to call the airline's customer service line and they told me that a missed flight was "forfeit of funds". I asked to speak to a supervisor and the representative hung up on me!!! I fly with this airline at least once to twice a month and have never had this issue with the same amount of time allotted. I'm disgusted by the lack of integrity and professionalism that this airline and its employees have demonstrated. I will never fly with them again.

I have used this airline for 3 years. Great prices. It flies out of Niagara Falls. Airport staff is great. I fly to Florida in 2 hours nonstop. Plane pilots, staff are great. Price is just right. They have a lot of choices as far as dates. Only airline I use.

Allegiant cannot be reached by phone. Their auto answer directory tells you to use the website to make changes and there is not a place to do it. You get routed to an absurd phone tree that never gets answered by anyone!!! I was on hold for over 5 hours on 3 different attempts to have 1 questions answered. I was never able to talk to anyone. I WILL NEVER USE ALLEGIANT AIR AGAIN AND WILL SHARE MY EXPERIENCE TO ANYONE TRAVELING. I WOULD NEVER RECOMMEND ANYONE USE ALLEGIANT TRAVEL. This is the worst company I have ever done business with.

The airlines are notorious for being late. They also make you pay for every little thing, including beverages/snacks on the plane. I wasted about 6 hours between my outbound and inbound flights.

The main thing is the luggage pricing. Pay extra to have a carry on. Some people need those clothes. Developmentally disabled need extra clothes so they have to pay extra prices. I am handicapped with my legs. I can walk but I have replacements and I have to pay out crazy amount of money just to bring my luggage on.

On August 9, 2017 I booked a flight from Pittsburgh, PA to Savannah/Hilton Head. My stepson was to graduate from bootcamp on 10/6/17. I did not see where it said you can purchase insurance (I personally think it is very hidden because I would have bought it). Anyway, we received a call on 8/30/17 from my stepson saying he is not graduating until 10/20/17 now. I immediately called the airline and told them of our situation. All we wanted to do was change the flight the 10/15-10/22 now. They told my husband they couldn't just change it, we would have to pay an additional 438.00 in order to do so. They said the cheapest way to do it is to cancel the tickets and buy new. Are you kidding me??? Unbelievable! I have sent an email to the airline and am waiting to hear back, but this explains why it is 266.00 round trip for 2 people. NEVER AGAIN! DO NOT FLY ALLEGIANT! PAY THE EXTRA FEE FOR OTHER AIRLINES!!!

They have great prices, but wish Allegiant offered additional flights during the week from point to point between cities. Staff is always courteous, and planes are clean.

Allegiant is a no-frills airline that delivers what it promises. The direct flights (hops) make travel to and from select locations easy. For travelers on a budget, Allegiant makes air travel affordable and practical. We appreciate access to selected locations. The convenience is a bargain!

This is my favorite airline! Everyone is so friendly and helpful. The planes are smaller, which I prefer. The tickets are very reasonable and I love that I only pay for baggage I bring. Even liked the in-flight food choices (and the fact I only pay for what I want to get). Can't say enough good things about this airline.

Checking in for my flight from BAR to PIE and I was told I needed to recheck the bag I have already prepaid to carry on! Apparently my prepaid bag didn't fit well into this tiny bag checker and I was told to remove an item and that if I did not remove the item is be charged extra!! The item was a pillow! The attendant was rude. This policy is ridiculous. That little bag checker is way too small! I'm furious!!!

My son and I had several issues arise on our returning Allegiant flight. It ended up costing me a lot of money and I missed a day of work. The flight was supposed to leave at 7:00 a.m. so we had to be up at 4:00 a.m. to make it on time to the airport. I got a call from Allegiant at 11:30 p.m. the night before the flight telling me that the flight was delayed until 9:00 a.m. We got to the airport at 7:00 a.m. and the customer service agent checked in our luggage. It wasn't until after our luggage was taken that we were told the flight didn't leave until 9:00 p.m. I asked if they could hold our luggage because we were not from the area and were going to have to taxi around town all day.

I made a reservation with Alligent Air two weeks prior for a one-way flight from Minot, N.D. to Mesa Gateway. I arrived in plenty of time to get my boarding pass and go thru security. They had no record of my reservation even though I showed them the confirmation I had on my phone. All the other passengers were gone. I told him to just sell me seats and I would get it sorted out when I got home. I ran thru to security and then to the plane. The plane was still at the jetway, but there was no one to open the door for me. When she did show up she would not let us get on the plane because she shut the door already. Not the plane door, the jetway door to the plane. To get home we had to rent a car and go to Bismark to get a plane 2 days later. Our other option, they said, was to fly to Las Vegas that night on their plane and find our own flight home from there. Thanks to Alligent, I had to pay for 2 nights at a hotel and a rental car.

This airline is a joke. They take your money for prepaid chain and then they move your seating based on whatever. I paid $80 per ticket for preferred seating. Got to the airport and my seat from 5c was transferred to seat 28. The girl that was traveling in seat 28 was transferred to my seat with no rhyme or reason. No apology.

Allegiant Airlines customer service is the worst and pathetic. Our flight got cancelled (Vegas to Bellingham) without any notice and reschedule. It was my mom's first trip to States and we had the worst experience with this airline. We had to drive from Vegas to Mesa Airport to take another flight. We had to spent so much money from our pocket to rent a car and fuel and on the spot it costed us more than 1000 dollars extra because the car drop off location was different (Mesa) from pick up location (Vegas). On top of that so much hassle, driving to Mesa from Vegas, then drive from Bellingham to Vancouver as we live in Canada. I cant explain the hell we had to go through.

My parents flew in for first time and flight which was supposed to take off at 5.45 PM is still not left. Why don't you tell customer what is the problem? They can take next flight instead of making old people wait for 6 hrs. It's ridiculous...

Delayed flight both ways. Rude flight attendants. Delayed at airport after flight because they had no one to unload bags. Supervisor refused to tell people why we couldn't get our bags. Contractors with customer service used foul language.

I purchased 2 airfare tickets using the Allegiant's website four weeks before our planned trip to Asheville -- one ticket for myself and the other for my husband. The tickets cost $291 but there are very few airlines that fly into Asheville, and we wanted to go there for our wedding anniversary. Unfortunately, six days prior to our planned the departure date of 7/7/17, my 17-year old niece died unexpectedly from an undiagnosed autoimmune disorder. I tried to contact Allegiant's customer service staff to see what could be done under the circumstances, but there's no number to call. I wrote to them and received no response.

I have attempted to call their Las Vegas office (as that appears to be the only direct number you can get) 4 times and have been on hold for at least 25 minutes each time. After being disconnected the fourth time, I gave up. I flew my son and his girlfriend home for his mother's surprise birthday. After reading what was considered a carry on bag, I decided to be safe, I would get them one carry on a piece and one checked bag together. After he arrived, he had a small backpack and she had her purse. I attempted to call Allegiant Air (UNSUCCESSFUL of course) to let them know I wanted to get refund for the carry on bags. I cannot get an answer at all from ANYONE there. Seems the standard to keep people on hold and then disconnect them around the 25 to 30 minute mark.

Allegiant Airlines in Punta Gorda Florida to Trenton New Jersey - I had to delay flying into Trenton then had another delay flying back home so they rescheduled my trip for Thursday. Give me priority booking a lot of good that did with a delay. They would not refund me that cost either. Their customer service needs New Management. I spent a lot of money and they did not come through. Very disappointing. They should just come delayed Allegiant and it's not funny.

I did not pick up my rental car. I went to the rental place and could not get the car because of service fees. I did not have the money on account because I did not know I had to pay for it. They ask me if someone else could help. I got the money but it was cash. That did not work. I got a prepaid card that did not work. I got my aunt to help but because she did not have a credit card. I could not get the car. My father passed away a few months ago and my mother needed help at home. She cannot get around much and I came to help her and now I cannot do that.

Allegiant has really changed. It use to be personable and friendly. I had an emergency and needed to change my date of travel. The only way to do this was to speak with an Allegiant rep. I called and was on hold for 47 min. The next day I called and was on hold for 52 minutes then the phone just hung up on me. I called back repeatedly and the line was busy. I'm done! Allegiant lost my business entirely. Got a refund through my bank due to these terrible circumstances with this airline.

On June 16, 2017, myself and my children flew Allegiant from Austin-Bergstrom to the Orlando, Sanford airport. The professionalism of the staff was unacceptable. First, we arrived one hour prior to departure, because as stated by the website "Passengers with checked baggage must check in at the the airport ticket counter at least forty-five minutes before flight departure. There was no line at the ticket counter, and the person working the area had already stopped taking checked bags. We were an hour early, which means he stopped taking bags earlier than policy states. There was a long line at security with passengers whose bags the airline refused to take because apparently we were late even though their policy states differently. We were forced to take our luggage as a carry on. Not to mention, we paid extra to check it. For me, this meant carrying a lap infant, toddler, diaper bag, and suitcase.

I have flown Allegiant more than 20 times and it just gets worse. About 30% of the time they are delayed. They nickel and dime you more and more. I keep returning because it is a direct flight, but this is my last time! Today's flight was delayed 3 times after I arrived at the airport (3 hours). Generally the crew is ok but I have had bad experiences. If you can't fly on time consistently you are poorly managed. They suck!

My flight for 2 from Stockton to Las Vegas was canceled. I had a bundle package, Allegiant only reimbursed me for the flight to Vegas and 1 carry on bag. Shouldn't I be reimbursed for both carry on bags and reimbursed for the hotel and the returning flight? I didn't actually go to Vegas to return on the flight back to Stockton. Why was I NOT reimbursed for the whole package. Very disappointed. I can't reach anyone by phone.

Planned a 9 trip from Las Vegas to Minneapolis hours before departure on the 20th of May 2017 Allegiant cancels flight Due To not enough crew. Okay I guess I will fly the next day Allegiant cancels flight hours before Flight due to not enough crew. finally made it to Minneapolis on the third day. on return from my trip on May 31st hours before the flight it's delayed for hours due to waiting for crew to fly In from Boston. took 20 steps to the Delta counter bought a ticket I was home in no time don't ever fly with Allegiant if you have any plans to do anything it's obvious just a matter of time before they're out of business. PS As a bonus they did send me A$50 Voucher for cancelled flights. Wow.

In February 2017, my father-in-law passed away and we had to make quick, cheap arrangements to get to Palm Springs so we flew in to Los Angeles via Allegiant Air. In the meantime, my grandmother passed away and I had to get home to catch another flight to Louisiana. We get to the airport, checked luggage and headed to the gate. We get there, are told our flight was cancelled and they would not be rescheduling. I was upset and told them I needed to get home and asked what they were going to do about it. They said, nothing, it's cancelled and we have to catch a different airline. They shut down their counter and no customer service rep was available. We had to go look for our luggage and sat in the airport trying to figure out how to get home with NO MONEY to re-book a flight.

I bought a ticket from Allegiant Air AND insurance about two weeks ago. I am a first grade teacher and was trying to go to Disney World for a week in the summer. It came to my attention that I had booked the wrong airport in Florida. I called the service number to see what could be done about re-booking or if there was a connecting flight. I was quickly told that there wasn't a connecting flight. I asked if there was another flight going from Indianapolis to MCO and was told no. I asked if I could get a refund since I wasn't going to be able to make that flight and they told me no. I asked if I could use the ticket as credit and just book another flight through Allegiant later in the year and was once again told no.

Today I went to Allegiant Airlines at Punta Gorda, FL. Three agents, no one checking in and they refused to sell me a ticket although I was told by Allegiant Customer Service I could buy at airport. One agent named "Gladys" was rude beyond what was warranted. When I asked her her name she hid behind a computer 3x so I wouldn't see her name tag. Said her name was "Just Gladys." She thought that was a great joke. She turned down a paying customer. Just Gladys should be fired. She had no concept of working with the public and customer service. Allegiant needs to train their employees in customer service techniques. No need for rudeness. Buy your tickets from Ft. Myers Airport. Skip this one!

My wife purchased 2 airfare tickets using the Allegiant's website -- One ticket for herself and the other for her 95-year-old mother. One week prior to the departure date, he mother experienced a heart attack. My wife contacted Allegiant's customer service staff to see what could be done under the circumstances. The Customer Service rep immediately told her that, under Allegiant's no refund policy, customers cannot request a refund regardless of the reason after 24 hours of the booking.

On April 7th I boarded my Allegiant plane in Asheville and was sitting and ready to fly to Punta Gorda from Asheville to meet friends in the AM and have lunch. Then get ready to travel to Boston Logan on another plane with JetBlue the next day at 10 AM and then catch another plane to China. So Friday AM we were told to depart the plane for mechanical failures and wait and see. Soon water was passed out for the passengers to drink and keep hydrated. This was not a good sign. Later meal vouchers were given to help pay for a meal in the Asheville Airport. Again not a good sign. Finally around 1 PM the flight is cancelled and they don't know when it will fly on Saturday morning.

Scheduled a flight from Phx/Mesa to Sioux Falls on April 20, 2017. Paid for 3 of us to fly, to return to Sioux Falls for my mother's funeral. Arrived at the terminal two hours early, as they direct on website... very long story short... after endless waiting, getting on the plane, taxi out, return to terminal, wait on plane, then deplane, wait in terminal more... keep getting told we will go "soon." Finally they cancel the flight and resched for 7:30 am next day... have to arrive at 5:30 am... they did put us up in motel, but no food, or apologies, and so much waiting. I missed my mother's family visitation and meeting with the Pastor before her funeral. I have flown with them often due to the direct flights to SoDak, but will never again, unless I receive some apologies and refund. SOME people on the flight already did... some of us did not. How does this make any sense? Very poorly managed, staffed and customer service is not their priority.

Our flight delayed 3 times, 6 hrs later cancelled. When text came in on way to airport, it said on time. 30 minutes before takeoff delayed. When cancelled, no text. No email. We were at next gate seating because area at gate full. We found out flight cancelled from janitor not airline.

We have been using Allegiant Travel for many years and several flights. The airline is run well with excellent pilots. The cabin crew... well! They offer a package that is extremely attractive. A total no frills airline with adequate service to have us come back time and time again.

I travel Allegiant every month. Great price, in 1 1/2 years, only one flight delayed for only one hour. You can take your pets on board with you. Staff is friendly, haven't encountered any rude employees at all. I have used many airlines for decades, this is my favorite. USAir got us to Hawaii 5 hours late, Delta always has layovers in Atlanta, wasting hours. Allegiant has great prices, direct flights and never late.

We were on Flight 576 from Clearwater Florida to Rockford Illinois. First off, on our flight down, only one of two bathrooms were working, resulting in long lines. Ridiculous. On our flight back, after they said the crew was on board for our comfort and safety were their main concern, we ended up sitting on the tarmac for 40+ minutes, without air conditioning and a plane full of people. We had elderly people along with several people who had trouble breathing. While we sat in a very uncomfortable and dangerous situation, the crew did nothing for our "comfort and safety". My family witnessed the lack of concern and will not be using this airline, moving forward. One would think they, this Clearwater based crew, would offer water and/or allow us to get off the plane. People could not breathe and they could of cared less. It was nothing short of scary. Never again.

Flight delayed 6 hours, boarded the plane, then an hour later we were told that the airplane was broken. The flight was reschedule a full 24 hours after the original departure. Customer service was horrible. A complete lack of accountability. The worst experience I have ever encountered with an airline. We were first told that the flight was delayed due to weather. Then after boarding we were told they were locating the flight log, and they were doing a head count, because seats were overbooked. Then we were told the plane was broken. I was offered a 100 voucher for another trip. I will never fly Allegiant Airlines again. Totally unprofessional and unacceptable.

I've traveled twice now with you guys. Each time my flights were delayed. These are separate days. We sit boarded on a plane for up to 30 mins while the pilot and attendees chat. Meanwhile we have no idea what's going on except we're told we would be leaving soon. Punctuation is everything. They have said both time there was a problem with the plane. I think maintenance needs to be on all the planes. The service is terrible because we're paying for a specific flight. Without doubt it's always delayed and unfair. I'll pay for better planes that will run on time. Upon reading reviews this is typical and Allegiant should not be trusted.

Horrible experience! We had already checked in online and had our boarding passes. We arrived at the airport early as we had to check our bags. I spoke with the attendant at the counter and was told we couldn't check our bags till 2 hours prior our departure. She had the opportunity to tell me there would probably be a very long line & suggest that I wait there (but she did not). We left and went to another part of the airport. We decided to come back early and found there were about 50 people in line. After waiting in line a little while we found that a different Allegiant flight was now boarding. Those people were moved to the front of the line so they wouldn't miss their flight. The line was now VERY LONG & there were only 2 attendants at the counter. To think I could have been the first person in line had the attendant given me a heads up. Read reviews before you book with Allegiant!

This has been the worst travel experience! Our flight scheduled out of New Orleans March 3 was canceled 45 minutes prior to departure with little to no communication from staff leaving passengers providing mixed and confusing information to one another. Allegiant staffers have been so rude and insulting to say the least. We tried calling customer service but the phone lines never gave us a live person. We were insulted by the airline's offer of $8 dollar meal vouchers for a full 24 hrs. (Which several vendors would not honor. Lucky Dogs was our declining vendor.) You can't purchase water & peanuts on airlines for $8. The inconvenience cost me nearly $200 in round-trip transportation to and from my hotel to the airport. Additional fees to park my car at Allegiant's parking lot. Hundreds more in food and miscellaneous unexpected purchases.

I waited on the phone for over an hour trying to get through to Allegiant Air's customer service. I was trying to book a round trip ticket for a child under two. The problem was the day we had planned on flying home would have been her birthday. When I finally got through to an agent, I was told to book a one way ticket to our destination and then another one way ticket for our return home flight. I was told this in a very short, rude way and then immediately hung up on. That was a nice warm and fuzzy feeling after being held on the phone for over an hour.

On Thursday December 8th, I flew with Allegiant airlines from Austin to Cincinnati. I was one of the last to board and the aircraft was out of overhead bin space by the time I got on. The flight attendant told me she was going to gate check my bag. I protested and told her I had my purse and laptop in that bag. She replied, "Ma'am, your bag will be handed right back to you as soon as we land." I then allowed her to take my bag and took my seat. We were pulling away from the gate about five minutes later. Upon arriving in Cincinnati I was told to pick up my bag at baggage claim. When I complained I was told my bag would be handed right back to me, the same flight attendant told me, "We're short staffed tonight."

My husband and daughter are traveling on Allegiant on Thursday. My daughter had surgery this Monday and was advised not to travel by her doctor. We called and tried to change the name on one of the tickets and were told we were not able to do that for any reason. My husband is recovering from a heart attack. He suffer 3 weeks ago and my daughter is going to travel with him so he isn't stressed any more than necessary. When we were supposed to travel 3 weeks ago with Southwest Air had no problem refunding our money because of his heart attack. I am not even asking for that. This is terrible customer service!

I checked their site for pet travel. It plainly says that there is no problem to carry a pet, in the right bag. After we were seated in the plane, an attendant showed up asked about our little puppy and demanded $100 fee!! There was no room for protest or negotiation. Later I rechecked their site, below the explanation about pet travel, there are FAQs, many unnecessary stupid questions I would never pay attention to, the last one, down below was: "Is there a fee for pet travel?" Only when you click on that question, if you ever happen to see it, the answer is YES, $100 for each direction!! CROOKS! They should have posted all the relevant information right there at the top of the page, something like "For a fee of $100 on each direction we will allow a pet on board..." and not hiding it under FAQ which is an optional reading.

The workers were very helpful, and we didn't have any complaints about the airline. Everything went very smoothly. I would definitely recommend to other patrons. The miles program is very good. You really get a lot for being a loyal customer. They are very easy to earn and use. A round trip flight was very reasonable. It is just about the cheapest in the region. A very good value for a long flight.

The customer service was spectacular! Everything was taken care of and my flight was the most comfortable one I've had. I highly recommend this air service to anyone who flies for business or even leisure. The rewards I receive are airline miles and cash back. I use my miles to cover the cost of my flight when I have enough and when I don't I use my cash back points to cover the remainder. I have personally never had to cancel but with the policy it is very agreeable and same as most of the other flights I take for my business and leisure. If I do ever have to cancel, I will follow the policy. My perceived value of the flight was splendid. The attendants were very helpful and their service was amazing. The value of all the employees to the passengers was great.

Our flight was delayed over four hours, and we were lied to multiple times. The employees continuously said that the plane was fifteen minutes away... for hours. Also, the flight attendants were extremely rude. I feel like the trip was during a tense time or something. I'd try again to see if it's any different. I wasn't offered any rewards for the flights I booked. So, that really lessens the interest I have for them. They did have decent airplane food and similar airline options, such as that, but it's not better than bigger airlines, such as American or Delta.

They were friendly and happy. They took good care of us. I was traveling with my infant son so I was nursing. They were very sensitive and caring that I was comfortable and so was the baby. I did not get any rewards for flying with Allegiant. I don't recall even being offered any when we booked the flight. The cancellation policy is fine. It's very similar to everyone else's policy. Most places have a charge if you need to make a change or cancel flight. Allegiant is a great airline with great value for the flights. My mother in law uses you ALL the time. Always happy with the price and we always use Allegiant.

The staff was professional, courteous, friendly and helpful. It was an altogether rewarding and pleasant experience. The cabin was clean, comfortable, and fresh. The food and drink was good, and the service was attentive. I did not use the rewards program, as I do not fly often enough to build up rewards, nor do I acquire rewards from any other source. Those who do use rewards would, of course, be getting a good bargain. The cancellation policy is as fair as any other airline; sometimes a customer may have a good reason to cancel, and the airline cannot pay a penalty for those circumstances that do arise. I have not had to cancel, so it has never been a problem for me. The value of flying this airline is quite good. I always like to find a real bargain when I travel, and I am satisfied to pay the regular fares required by this company.

I thought they were very helpful and very friendly and were willing to go the extra mile for you. They were very polite and accommodating for everything I needed. I think the rewards are very good. I am always happy when I collect them. You give different choices to pick from More than other airlines. Their cancellation policy isn't Bad. As long as you cancel in the right amount of time you should have no problems with the cancellation. The airlines prices are priced very well. The prices are good and you get your money's worth down to the last penny even if you don't think you do.

Everyone was very accommodating and friendly. I felt safe and in good hands. I had no issues but if I did, I felt confident that it would've been resolved professionally. I love a good rewards program and honestly, this is one of the better ones out there. Very satisfied and I will be a repeat customer. I've got to keep those rewards coming. I have no experience canceling a flight. But, I'm sure if I had to, they would've been very accommodating. Maybe in the future I'll find out and then post about it. Inexpensive flight, relatively speaking. I've flown several airlines in the past and feel I've really gotten a great value.

I just love, love, love them so much as a whole company and they are the greatest ever in my book. You can't get any better than this. This part is pretty season in my book overall and a loyal customer. They rest me and I should be treated. They are just the greatest. I adore this part of their service. You can't ask for anything better than this part they offer to their loyal customers. They know how to treat a customer all around. No complaint about their policy. This is so great as I accustomed. I just love how they are willing to accommodate the loyal customer with how they run their business in general.

Customer service was pretty good. Every time I needed something or had questions I could call and my concerns would be met in a timely manner. It was great service. The rewards that are offered are free miles and whatnot. They have a great rewards program that I use a whole lot. It is one of the best that I have seen in the industry. Cancellation policy is one of the best in the industry. They will refund your money if you are not satisfied or have a problem with your service. They are very courteous and polite. They have a great value that I use over and over again. They have some of the best values out there.

Air attendant made sure my family and I was comfortable. Provided us with adequate service. Booking the airline was not a hassle at all and would recommend others to fly with this airline. The rewards are fair and you get great rewards with points. I was able to get free baggage claim when I reached a total of 100 points. And the points are also easy to accumulate. Once I did had to postpone a flight, they were very understanding and gave me another ticket for a later date for only a small fee. I think anywhere else I would have had to pay much more. I truly would recommend this airline. I felt safe while flying, as I am usually quite afraid. The people working for the airline seem to have good values and value their customers to keep them flying with them.

I will recommend this company to all my friends that want to book flights in the near future, and I will leave positive feedback on this company's website. I like this flight company very much. They have helped me very much in booking flights, I love this company. I like this company's value very much. They work very hard to make the customers service very good. I will tell this to every one of my friends I know.