Allegiant Air Reviews

This may be the worst airlines for Customer Service Ever! They left a handicap person at the Orlando Airport overnight from 7pm to 12 PM the Next day!!!! Never asked about them or even checked on any of the stranded passengers.

I had a problem and called customer service. The person I talked to was the most rude person I have ever encountered. He could not have cared less about my problem and basically told me tough luck. Keep in mind I paid for extra stuff. This is a joke of a company.

Cheap, easy, lots of aisle and seat space (but no recline), on-time. Great routes between small airports. We took our service dog. We flew on busiest day of the year (Sunday after Thanksgiving). Thank you!

Until this point, I have been quite satisfied with using Allegiant. I fly enough to make having their credit card worth it. But two days ago I received an offer by email to take $35 off a booking over $100. They sent the email 3 times in the same day. When I tried to use the code, it wouldn't work. I contacted customer service and they apologized the email was sent in error. They would not honor the code or give an alternate code. Poor choice for customer relations. They could have sent another email explaining the error (they already sent 3) and offered a new code. Instead, they just frustrated anyone who took the time to contact them.

I have been a loyal Allegiant customer since 2020 flying with your airline for five years. During this time, my dog—a 20-pound Shih Tzu—has flown with me on at least 20 Allegiant flights without a single issue. On this most recent trip, however, I was stopped at the counter and prevented from boarding as usual. My dog was in the same Allegiant-approved travel tote bag he has always used. I even removed the tag from our last flight in front of the agents so they could see it was the same carrier. They watched him step inside the bag and turn around, which he always does before lying down for travel.

Do not fly with Allegiant if your child has a developmental disability. They are not accommodating at all. Their customer service is incredibly poor, and their staff lack compassion and professionalism. Every single thing is an extra fee your seat, your carry-on and by the time you’re done, you’ve easily paid an extra $200 or more. When I tried to get help for my 2-year-old son, who has a developmental delay, I was told he could not sit in my lap, even after explaining his condition. No one offered any assistance or options; all I got was “policy.” It was cold, dismissive, and frustrating.

We were delayed over 4 hours leaving Arizona & then we landed in Sioux Falls South Dakota & they made us wait on the plane for 30 more minutes because another flight was at our gate and they said it was because it was on time. I would never fly Allegiant again.

That is probably heavy in the stars! We thought we would take a quick inexpensive trip from Grand Rapids to Nashville to visit friends. But flight was delayed forty-five minutes on the way down and so far over one hour fifteen minutes back home. We haven't left yet so God only knows how late we will get home, if we do get home tonight. So, what do you do to pass all that extra time sitting in an airport? Drink, so now this trip is costing three times as much as it should have! I had heard these horror stories of allegiant but first time experienced. May have to start looking at other airlines! Not so efficient anymore if this is the new norm!

The airport that I left from left my baggage sitting at my origination location from almost 24 hours before sending to my destination location. It has been over 60 days trying to get refund for all the clothes and products that I had to purchase as I was stuck in Florida with no baggage. Offer no tracking explanation or apologies for this type of error on their side. Would not recommend using this airline ever again.

I have used this airline many times from Sanford to Asheville and it has never been on time and a few times has been completely cancelled. There is never an explanation or accurate information given. It is easier and faster to just drive the 8+ hours.

Credit card company customer service is terrible. I called and the hold time kept increasing. Then they just hang up. I wanted to report my card lost or stolen. I called at 7:45 pm and they said the wait time was 30 minutes. I waited for 30 minutes and then the automated system hung up on me after an hour. I called back. The wait time was 30 minutes but then increased to 45 minutes. And I waited hours. Nobody ever picked up my call. I tried chatting but it was useless because it kept telling me to call. I am going to cancel this card. They never answer and just put you off to wait on hold indefinitely.

Be very aware of using any type of vouchers, as this company does not honor, or clearly communicate the use of the voucher. The customer service person was uncooperative, and had very poor communication skills. When I asked to speak to a supervisor, he would not transfer me, indicating this was his decision to not honor the voucher. The language on the voucher is misleading and subject to varied interpretations. The manner, in which customer service person handled this issue was rude and dismissive. The concern was managed very unprofessionally. I wouldn’t recommend this airline given the lack of customer service.

Let’s start this review with the allegiant app! After flying Allegiant for a year, how would I describe the Allegiant app? Glitchy, inefficient, frustrating and a complete waste of time! Whoever engineered this app, and also whoever maintains it, clearly does not care about me as a customer. Sometimes, when I signed into the app, it would ask me AGAIN for my log in and password info. to sign in, even though I had just put that information in — this happens a lot, and the result is that a lot of times I can’t even sign into the allegiant app (sometimes it also routes me to the allegiant website, even though I wasn’t trying to go to the website, since I just wanted to sign into the app to get my QR code for my boarding pass).

I have flown on this miserable airline more times than I would like to admit. Never leave on time, they lie about why they are delayed. One flight was cancelled and I was never given a reason. They refused to refund my money so I disputed the charge on my credit card. I received my refund a month later because I won the dispute. I could go on but life’s too short. 😊

Arrived 2 hours ahead with pets at the Rockford airport. Waited 35 minutes to check in because of limited staff. Would not allow us on plane because our carrier was 1" too high. Same carrier we traveled with two months earlier. Why would I ever question the size. Asked for a supervisor. No one from Allegiant ever came by. We kept asking the agent and she said they were on break or busy. Waited for at least 1 hr. By then our flight had left.

On Monday morning Aug 11 2025, return trip to Knoxville TN. (TYS) from Tampa (PIE) ,I received a message that our 8:33 pm return flight was going to be delayed, #3020. I tracked plane online. Showed plane was leaving Chicago and was 1 hour 37 minutes late headed to Knoxville. Was supposed to arrive at knoxville,then to st pete at 8:33 pm, but early morning message said it was going to be leaving Knoxville at 7:14 pm and arriving at pie by 8:42 pm.

App is worthless. Never showed our flight changed from 10:30am to 9:00am. Unable to check in from the app. Customer service was very unhelpful and wanted to charge us another $500.00 to fly out the next day. This was more than double the round trip fair we purchased. Unable to speak with a manager, she was by herself, even though she kept putting us on hold to see if she was able to get us a deal. Hmm. Never did. We ended up making the 14 hour trip by car. Not a nice ending to our vacation. Daughter in law also called, she got hung up on. I think they change flight times and disable apps to get more money. Very cheap flights, polite staff but very poor customer service. App is totally worthless.

I fly Allegiant a lot. Overall it's a cheap flight. I travel light and like the front of the plane. They load the front last. When I board the storage is gone. Even though I have a small bag it has to be checked as they let people from the seats farther back fill up the front storage. They need to get a better process. I pack light to in and out of the airport quickly and they delay me waiting for a small bag. Makes me not want to fly with them.

Awful. I don't mind paying extra for a fare but Allegiant is very deceptive in their practice but offering ridiculously low are fare but charging exorbitant fees for bags...and pillows. Seriously? Just up the fare and allow one carryon. Instead of having 90 year old gate agents troll for tags. Next time I'm going to wear 16 layers of clothes. I'll upload an image too.

On August 1st my family & I were supposed to fly out of Myrtle Beach, SC to Cincinnati, OH at 9:47PM. While there were storms in the area our flight was delay multiple times. At 11:07 the plane landed from Albany New York. While sitting waiting for our flight we watched the passengers, pilot & crew walk off the plane for the night. At 11:45PM the sign at the gate said closed. We weren't notified until 12:30AM that our flight one hour and nine minute was canceled because the crew timed out.

Intentionally made me go to counter to get boarding pass so as to charge extra fees. Should be banned by Congress! Others with online paid check in baggages also had to line up behind me to drop their bags even though it was 30 min before departure and 3 of 4 desk clerks went on their lunch break!

We waited over an hour to let us off the plane. They claimed the other plane at our gate was departing. What does this mean...there are other gates. Let me off the plane. We have waited and been kept hostage long enough ..this is insane. Never again Allegiant. Good bye. I'd rather pay more elsewhere. My time is valuable

I used to enjoy this airline. Every single flight for the past 12 months have been later and now its a minimum of 3 hr delays. 50% of the time you stand for 20 min waiting for someone to wait on you if checking a bag because half the time they show up an hour before flight leaves even though they prefer you come earlier. I just want an on time flight! Is that just never going to happen anymore? 6 years and never complained until this past year. A late flight occasionally is expected, but now I NEVER ARRIVE ON TIME. I'm over it. I'd rather pay more at this point than support this terrible airline.

Title: Misleading “Upgrades” and False Advertising. I paid for an upgraded seat with priority boarding and reserved overhead bin space, both clearly advertised on Allegiant’s website. When I boarded, the bin above my seat was already full with bags from passengers in the back. A flight attendant laughed and claimed the reserved space “doesn’t exist.” The lead attendant later admitted I was right—but said it’s “rarely enforced.” So Allegiant is selling services it knowingly doesn’t deliver. That’s false advertising—plain and simple. Don’t waste your money on their so-called “upgrades.” I won’t fly with them again.

Worst experience ever. Delayed flight 3x (5 hours). They could have been honest and canceled way earlier, but waited until the last minute. Didn’t provide hotel, additional compensation, or voucher. Booked a flight with Breeze Airlines and arrived earlier than expected. Thank god I didn’t sign up for Allegiant cc.

This is the worst airline I’ve ever flown with! They have no concept as to what customer service means and make no effort to accommodate anyone. They not only nickel and dime you to death. They have the most ridiculous rules and have no appreciation for our veterans! I WILL NEVER FLY WITH THEM AGAIN!!! I suggest no else does either.

Allegiant has by far the worst customer service. They cancelled my flight to Orlando 3 hours before takeoff. Agents are impossible to get a hold of and it was impossible for me to reschedule. They did not refund my flight fully as required by law. When I called to inquire about why they only refunded airfare $14 for two tickets, I had to wait for over 30 minutes. The agent told me she would not discuss the breakdown and she would be hanging up on me. I had to reschedule last minute for $445 from another airline. Do not waste your money, pay a little extra up front because you will have to anyway. On the way home we were delayed 5 hours.

I am extremely and utterly disappointed in the customer service provided by Allegiant airline as a first time traveler with them. I was at the counter at 3:45 p.m. as the International flight ran two hours late. The gates were closing at 3:51 p.m. I was waiting on my partner, who was collecting the luggage to come to meet me. I informed the CSR of the late arrival of the International flight, as this was my connecting flight to Stewart airport. I asked her to be a little patient as he would be here at the counter in about 5- minutes or so. The CSR was adamant that there was nothing that could be done to assist us, and will not wait beyond the 3.51pm deadline to board the plane. This was after running from luggage pick up at Carrousel 3 to the Allegiant counter after the US Customs Officer allowed him to go to the head of the line - kudos to them! The CSR did not even try to call upon the Supervisor to advise.

Arrived at Las Vegas for flight that was delayed over an hour Flt 1738. No crew! Then packed us on board and parked us on the tarmac for EVERY!!! Screaming/Crying kids. The flight crew put passengers on complete ignore. WILL NEVER FLY ALLEGIANT AIR AGAIN!! Terrible, terrible, terrible

Pre-paid for a bundle which included two tickets and two carry-on bags for a round-trip flight from Tampa/St. Pete to Bangor. Had to change flight date and the bundle didn't transfer. Paid an additional bag fee of $70.00 on the morning of the flight through Allegiant's website as it didn't show on the ticket during check-in. The bag issue was corrected at the Allegiant counter by a helpful agent at the Tampa/St. Pete airport. Contacted Allegiant after returning to Florida to get reimbursed for the double payment of the bag and got the run-around. Tried every method of communication on their website (which is horrible), spoke with an agent (unsatisfactorily), tried to e-mail (which wouldn't send on their website), and wait times for calls and chats were outrageously long. I'm not surprised at that as they had an opportunity to correct the issue but failed. Customer service other than the counter agent was pitifully lacking.