Allegiant Air Reviews

We have been a long time card holder member and love Allegiant Air. Anytime there is an issue whether it’s cancelling or changing a flight they are amazing. Their personalized care in customer service for Allegiant cardholders members such as us are rare in today’s flight industry. If you fly Allegiant get the card become a member. You will not be disappointed!

Always fly Allegiant to Florida. Attendants are hit or miss, mostly a miss!!!! Extremely poor attitudes, short and abrupt with answers. Never accommodating. Plane is filthy! Wish we had another choice!!!!

We paid for the bundle to get assigned seats. We had those seats when we checked in online for boarding. The Allegiant staff did not ask us to move seats. They made us. When I told them we paid for certain seats, the flight attendant rudely said "enough is enough" and made us move. They are refusing to refund me the amount we paid for the bundle to get assigned seats. Our family was split up.

I must say the best experience I’ve had and please show this review to the employees! I flew out of Allentown pa to Sarasota, Florida and from the people at the counter to the sky caps, the plane people, and the baggage people, best flight to and from. Your employees are wonderful, the plane ride excellent and you people did an excellent job! Loved my trip and your airline much better than Delta, JetBlue, or United.

We're supposed to leave Cedar Rapids at 720 pm on 2/23/2026 to Fort Lauderdale and we didn't board until 8 because they were late. And then they had us wait on plane saying there's something wrong with plane and mechanic would be just a little bit. Another hour after that, they tell us to get off the plane because mechanic still not there. It's 1031pm and we were told we can't leave and come back in, because airport is closed. However we just watched a damn Casey's Pizza go in the gate. So I guess they are eating as we are stuck here with everything closed and still waiting.

We recently made an honest mistake by booking a trip in Feb instead of March. After holding over an hour on the phone and finally speaking to someone, we were unable to get very far and would have lost out on a lot of money. We drove to Clearwater (PIE) and actually went to the counter where we had the pleasure of dealing with John **. He made a phone call for us without hesitation, and we were able to cancel the Feb trip and book the March trip! He was wonderful to work with! Thank you John for your help and making it so easy for us!!

If there was - stars I would have given that. Allegiant air is the worst airline I have ever flown with and I am a frequent flyer. I've flown with allegiant 5 times and 4 times they were delayed serious hours. But this one takes the cake. Bellingham to Las Vegas 2-1/2 hour flight delayed us for maintenance by stringing us along delaying us 2 hours at a time then finally delaying us 12 hours. Total BS Allegiant. You have lost a customer and I will tell everyone I know about your disregard for your customers. If I ran my business the way you guys do I would be out of business. 1 12.00 food voucher given in 3 hours. Taken away from our vacation. You have pissed off a lot people! I WILL.NEVER FLY WITH ALLEGIANT AGAIN!

My 70-year-old mother had wheelchair assistance clearly noted on her reservation. She underwent a hip replacement earlier this year and is awaiting knee replacement surgery. While she can walk very short distances, she is not physically able to walk through airport security or navigate the terminal. She was refused wheelchair assistance by an Allegiant agent. The agent was extremely rude, raised her voice at my mother, and stated that wheelchair assistance would not be available until 6:00 AM, which would be after the final boarding. When another Allegiant passenger attempted to advocate on her behalf, that passenger was also spoken to disrespectfully. As a result, my mother was left crying in the airport. A kind passenger eventually offered to help locate a wheelchair and assist her, but this individual is not on my mother’s flight, and I had no assurance that my mother would be able to complete boarding safely.

When I booked airfare for my son and his girlfriend, I decided to add Allegiant's Tripflex in case they cancelled, so I could get a full credit voucher without change fees. Instead, the prompt that popped up was for an Allianz travel insurance policy, completely useless unless the problem was medical or employment. So, watch for details. I lost the cost of the insurance and change fees. Contacting Allegiant to cancel the flights was incredibly hard. The online system kept prompting me to call a number that then disconnected. Finally worked through the chat.

All the reviews saying that these guys lie are true. I am really shocked! We were waiting for our flight to Iowa for Christmas on Dec 18, which kept saying delayed. After waiting a long time the flight suddenly said CANCELLED. We went to the counter where the only staff person there was a bagger. He said "It's cancelled. Call for a refund or change." No help to get another flight. I asked why it was cancelled he said "Bad weather in Des Moines. Flights are grounded." These flights are shuttle flights back and forth between the same two cities. It was coming from Des Moines to Austin and back to Des Moines.

This may be the worst airlines for Customer Service Ever! They left a handicap person at the Orlando Airport overnight from 7pm to 12 PM the Next day!!!! Never asked about them or even checked on any of the stranded passengers.

When checking in at Punta Gorda Airport, Suzanne noticed we had a typo on our boarding pass. We instantly were concerned this would delay our flight and possibly miss the plane. Suzanne reassured us she would make sure that didn’t happen! She was amazing! She quickly fixed our boarding pass error and even upgraded us to first class! Truly went above and beyond—outstanding customer service! Thank you Suzanne! You are the best!

I had a problem and called customer service. The person I talked to was the most rude person I have ever encountered. He could not have cared less about my problem and basically told me tough luck. Keep in mind I paid for extra stuff. This is a joke of a company.

Cheap, easy, lots of aisle and seat space (but no recline), on-time. Great routes between small airports. We took our service dog. We flew on busiest day of the year (Sunday after Thanksgiving). Thank you!

Until this point, I have been quite satisfied with using Allegiant. I fly enough to make having their credit card worth it. But two days ago I received an offer by email to take $35 off a booking over $100. They sent the email 3 times in the same day. When I tried to use the code, it wouldn't work. I contacted customer service and they apologized the email was sent in error. They would not honor the code or give an alternate code. Poor choice for customer relations. They could have sent another email explaining the error (they already sent 3) and offered a new code. Instead, they just frustrated anyone who took the time to contact them.

I have been a loyal Allegiant customer since 2020 flying with your airline for five years. During this time, my dog—a 20-pound Shih Tzu—has flown with me on at least 20 Allegiant flights without a single issue. On this most recent trip, however, I was stopped at the counter and prevented from boarding as usual. My dog was in the same Allegiant-approved travel tote bag he has always used. I even removed the tag from our last flight in front of the agents so they could see it was the same carrier. They watched him step inside the bag and turn around, which he always does before lying down for travel.

Do not fly with Allegiant if your child has a developmental disability. They are not accommodating at all. Their customer service is incredibly poor, and their staff lack compassion and professionalism. Every single thing is an extra fee your seat, your carry-on and by the time you’re done, you’ve easily paid an extra $200 or more. When I tried to get help for my 2-year-old son, who has a developmental delay, I was told he could not sit in my lap, even after explaining his condition. No one offered any assistance or options; all I got was “policy.” It was cold, dismissive, and frustrating.

We were delayed over 4 hours leaving Arizona & then we landed in Sioux Falls South Dakota & they made us wait on the plane for 30 more minutes because another flight was at our gate and they said it was because it was on time. I would never fly Allegiant again.

That is probably heavy in the stars! We thought we would take a quick inexpensive trip from Grand Rapids to Nashville to visit friends. But flight was delayed forty-five minutes on the way down and so far over one hour fifteen minutes back home. We haven't left yet so God only knows how late we will get home, if we do get home tonight. So, what do you do to pass all that extra time sitting in an airport? Drink, so now this trip is costing three times as much as it should have! I had heard these horror stories of allegiant but first time experienced. May have to start looking at other airlines! Not so efficient anymore if this is the new norm!

The airport that I left from left my baggage sitting at my origination location from almost 24 hours before sending to my destination location. It has been over 60 days trying to get refund for all the clothes and products that I had to purchase as I was stuck in Florida with no baggage. Offer no tracking explanation or apologies for this type of error on their side. Would not recommend using this airline ever again.

I have used this airline many times from Sanford to Asheville and it has never been on time and a few times has been completely cancelled. There is never an explanation or accurate information given. It is easier and faster to just drive the 8+ hours.

Credit card company customer service is terrible. I called and the hold time kept increasing. Then they just hang up. I wanted to report my card lost or stolen. I called at 7:45 pm and they said the wait time was 30 minutes. I waited for 30 minutes and then the automated system hung up on me after an hour. I called back. The wait time was 30 minutes but then increased to 45 minutes. And I waited hours. Nobody ever picked up my call. I tried chatting but it was useless because it kept telling me to call. I am going to cancel this card. They never answer and just put you off to wait on hold indefinitely.

Be very aware of using any type of vouchers, as this company does not honor, or clearly communicate the use of the voucher. The customer service person was uncooperative, and had very poor communication skills. When I asked to speak to a supervisor, he would not transfer me, indicating this was his decision to not honor the voucher. The language on the voucher is misleading and subject to varied interpretations. The manner, in which customer service person handled this issue was rude and dismissive. The concern was managed very unprofessionally. I wouldn’t recommend this airline given the lack of customer service.

Let’s start this review with the allegiant app! After flying Allegiant for a year, how would I describe the Allegiant app? Glitchy, inefficient, frustrating and a complete waste of time! Whoever engineered this app, and also whoever maintains it, clearly does not care about me as a customer. Sometimes, when I signed into the app, it would ask me AGAIN for my log in and password info. to sign in, even though I had just put that information in — this happens a lot, and the result is that a lot of times I can’t even sign into the allegiant app (sometimes it also routes me to the allegiant website, even though I wasn’t trying to go to the website, since I just wanted to sign into the app to get my QR code for my boarding pass).

I have flown on this miserable airline more times than I would like to admit. Never leave on time, they lie about why they are delayed. One flight was cancelled and I was never given a reason. They refused to refund my money so I disputed the charge on my credit card. I received my refund a month later because I won the dispute. I could go on but life’s too short. 😊

Arrived 2 hours ahead with pets at the Rockford airport. Waited 35 minutes to check in because of limited staff. Would not allow us on plane because our carrier was 1" too high. Same carrier we traveled with two months earlier. Why would I ever question the size. Asked for a supervisor. No one from Allegiant ever came by. We kept asking the agent and she said they were on break or busy. Waited for at least 1 hr. By then our flight had left.

Love love that Allegiant flies direct from Denver to Idaho Falls Idaho!!! I’ve taken this flight several times and really hope they continue with this flight schedule! Please don’t drop this flight! Many people have commented on convenience to fly direct at affordable prices!!! I will definitely continue to use this flight with this airline!

On Monday morning Aug 11 2025, return trip to Knoxville TN. (TYS) from Tampa (PIE) ,I received a message that our 8:33 pm return flight was going to be delayed, #3020. I tracked plane online. Showed plane was leaving Chicago and was 1 hour 37 minutes late headed to Knoxville. Was supposed to arrive at knoxville,then to st pete at 8:33 pm, but early morning message said it was going to be leaving Knoxville at 7:14 pm and arriving at pie by 8:42 pm.

App is worthless. Never showed our flight changed from 10:30am to 9:00am. Unable to check in from the app. Customer service was very unhelpful and wanted to charge us another $500.00 to fly out the next day. This was more than double the round trip fair we purchased. Unable to speak with a manager, she was by herself, even though she kept putting us on hold to see if she was able to get us a deal. Hmm. Never did. We ended up making the 14 hour trip by car. Not a nice ending to our vacation. Daughter in law also called, she got hung up on. I think they change flight times and disable apps to get more money. Very cheap flights, polite staff but very poor customer service. App is totally worthless.

I fly Allegiant a lot. Overall it's a cheap flight. I travel light and like the front of the plane. They load the front last. When I board the storage is gone. Even though I have a small bag it has to be checked as they let people from the seats farther back fill up the front storage. They need to get a better process. I pack light to in and out of the airport quickly and they delay me waiting for a small bag. Makes me not want to fly with them.