Allegiant Air Reviews

Allegiant worker said he was the gate manager, believe his name was Connor. He denied any type of info on his name. His coworker was allowing us to board going through the process, then Connor, the manager, screamed and yelled down the hall before anybody could see him. My family was denied boarding involuntarily but the family in front of us in a similar situation was allowed to board.

Constantly delays and the people that run things on and off the airplane give excuses constantly. Nothing gets fixed except more poor service and a blow off to actual customers. We are their bread and butter and they take it for granted. It will not be good for them period no matter what even if they bought Sun Country Airlines. It won’t help them.

The only reason I'm giving this airline a 2 star review is because they actually made it to the destination and back. The Knoxville to Philadelphia flight hit the ground so hard during the landing in Philly that it seemed like the wheels were gonna come off. Some airhead flight attendant opened the bathroom door when some woman was sitting on a toilet, giving us all a show. Not a big deal, right? You decide. On the flight back to Knoxville we were supposed to squeeze three people in a row, instead of using plenty of empty seats all around the plane. But we're not done yet! And they raised an exceptional stink about anyone sitting in exit rows like that is so unusual. They did make it abundantly clear to us lowly passengers that those exit row seats with 2 extra inches of legroom cost $30 more, and since no one paid for them, come hell or high water they shall remain empty.

The last 4 flights I have taken with Allegiant have all been delayed for hours. Right now, I’m on the plane, 5 hrs behind schedule. An old lady flight attendant with a really bad attitude. This airline used to be good, but it keeps getting worse by the minute.

I had a brand new luggage bag that was checked and was completely destroyed somewhere in the process. Picked it up in baggage claim with straps holding it together. The metal frame must have got caught on something because this could not have been done by human hands. Regardless, the claim has been in limbo for 2 months. Contacting customer service resulting in just more of the same response, which is it's still being processed. Their policy states up to six weeks and I am well past. Trying just to connect with a person is horrible in itself. Multiple times got on the callback list. They call, let it ring once, then hang up. Then start the whole process over.

First of all my plane has been delayed about two hours at this point and secondly they have a sitting locked on the runway with the engines off. It’s about 100° in here, no water, no air-conditioning.

Booked flights and wanted to make a change 1 month before flight. They charged me 94 dollars to make a change even though the agent said they would give me a full credit. All I asked for was credit to use at a later time. they also only gave me 6 months to use the voucher. It's a money grab, didn't cost them any money to make a change and I wasnt asking for money back. I will fly another airline in the future.

I understand that I purchased tickets to fly on a budget airline but between the non-functioning app, ridiculously packed seating, unannounced and unexplained flight delays and incredible rude desk agents I have to say that Allegiant has somehow fallen below the already low threshold of basic customer service expected by paying passengers. Though I suppose I should thank them for teaching me a valuable lesson in choosing airlines.

Gate person in ACY making the announcements was awesome and very helpful. Flight attendants especially guy in orange shirt could care less. Flight never in 30 years of flying have I experienced a rougher landing that we had flying in to Myrtle Beach.

We found out my wife's grandmother was on her death bed in Florida and we purchased a plane ticket from Allegiant on a Friday night to take off from Syracuse the following morning. We purchased the insurance in case we needed to cancel the flight. We found out my wife's grandmother passed away late Friday night. We called the number Allegiant gave us for the flight insurance. We could not speak to an actual person and the voice recording said we needed to provide a death certificate. After her body was brought back to NY from Florida and we had the services we were able to obtain a copy of the death certificate. We submitted needed docs and were denied because they did not receive the paperwork before the flight. Spend the extra $50 and stay away from this horrible, pathetic excuse for an airline!

Today was so sad especially coming from who you depend for all your plans. I'm so disappointed it was my 1st time flying w my mom and bf and when we arrived from the minute we arrived we received attitude. Starting with I tried telling you but you have an attitude. Instead to proceed to charge me person was confused kept asking for phone tickets with a horrible accent, when he has the prints right in front of him. He didn't charge us the bags let us get passed security and while we approach gate a girl tells us again we need to pay for the carry on. I had my purse and a small luggage. When we approach the exact same guy who greeted us at front and was rude was back there too and rude to us again. And he tells the girl, "No let them go to Dora," like Dora had a malicious plan. He had a bad accent that was not clear, bad baggage communication.

I had a very disappointing experience flying with Allegiant, especially as a parent traveling with two kids. The flight attendant we dealt with was rude and unhelpful, which made the whole situation more stressful than it needed to be. Traveling with children is already difficult, and a little patience or basic courtesy would have made a big difference.

Terrible. Was upcharged $400 in bag fees because they messed up what I selected on my ticket order, and all they could do was give me a $150 travel voucher to upcharge me on the next flight.

We have been a long time card holder member and love Allegiant Air. Anytime there is an issue whether it’s cancelling or changing a flight they are amazing. Their personalized care in customer service for Allegiant cardholders members such as us are rare in today’s flight industry. If you fly Allegiant get the card become a member. You will not be disappointed!

Always fly Allegiant to Florida. Attendants are hit or miss, mostly a miss!!!! Extremely poor attitudes, short and abrupt with answers. Never accommodating. Plane is filthy! Wish we had another choice!!!!

We paid for the bundle to get assigned seats. We had those seats when we checked in online for boarding. The Allegiant staff did not ask us to move seats. They made us. When I told them we paid for certain seats, the flight attendant rudely said "enough is enough" and made us move. They are refusing to refund me the amount we paid for the bundle to get assigned seats. Our family was split up.

I must say the best experience I’ve had and please show this review to the employees! I flew out of Allentown pa to Sarasota, Florida and from the people at the counter to the sky caps, the plane people, and the baggage people, best flight to and from. Your employees are wonderful, the plane ride excellent and you people did an excellent job! Loved my trip and your airline much better than Delta, JetBlue, or United.

We're supposed to leave Cedar Rapids at 720 pm on 2/23/2026 to Fort Lauderdale and we didn't board until 8 because they were late. And then they had us wait on plane saying there's something wrong with plane and mechanic would be just a little bit. Another hour after that, they tell us to get off the plane because mechanic still not there. It's 1031pm and we were told we can't leave and come back in, because airport is closed. However we just watched a damn Casey's Pizza go in the gate. So I guess they are eating as we are stuck here with everything closed and still waiting.

We recently made an honest mistake by booking a trip in Feb instead of March. After holding over an hour on the phone and finally speaking to someone, we were unable to get very far and would have lost out on a lot of money. We drove to Clearwater (PIE) and actually went to the counter where we had the pleasure of dealing with John **. He made a phone call for us without hesitation, and we were able to cancel the Feb trip and book the March trip! He was wonderful to work with! Thank you John for your help and making it so easy for us!!

If there was - stars I would have given that. Allegiant air is the worst airline I have ever flown with and I am a frequent flyer. I've flown with allegiant 5 times and 4 times they were delayed serious hours. But this one takes the cake. Bellingham to Las Vegas 2-1/2 hour flight delayed us for maintenance by stringing us along delaying us 2 hours at a time then finally delaying us 12 hours. Total BS Allegiant. You have lost a customer and I will tell everyone I know about your disregard for your customers. If I ran my business the way you guys do I would be out of business. 1 12.00 food voucher given in 3 hours. Taken away from our vacation. You have pissed off a lot people! I WILL.NEVER FLY WITH ALLEGIANT AGAIN!

My 70-year-old mother had wheelchair assistance clearly noted on her reservation. She underwent a hip replacement earlier this year and is awaiting knee replacement surgery. While she can walk very short distances, she is not physically able to walk through airport security or navigate the terminal. She was refused wheelchair assistance by an Allegiant agent. The agent was extremely rude, raised her voice at my mother, and stated that wheelchair assistance would not be available until 6:00 AM, which would be after the final boarding. When another Allegiant passenger attempted to advocate on her behalf, that passenger was also spoken to disrespectfully. As a result, my mother was left crying in the airport. A kind passenger eventually offered to help locate a wheelchair and assist her, but this individual is not on my mother’s flight, and I had no assurance that my mother would be able to complete boarding safely.

When I booked airfare for my son and his girlfriend, I decided to add Allegiant's Tripflex in case they cancelled, so I could get a full credit voucher without change fees. Instead, the prompt that popped up was for an Allianz travel insurance policy, completely useless unless the problem was medical or employment. So, watch for details. I lost the cost of the insurance and change fees. Contacting Allegiant to cancel the flights was incredibly hard. The online system kept prompting me to call a number that then disconnected. Finally worked through the chat.

All the reviews saying that these guys lie are true. I am really shocked! We were waiting for our flight to Iowa for Christmas on Dec 18, which kept saying delayed. After waiting a long time the flight suddenly said CANCELLED. We went to the counter where the only staff person there was a bagger. He said "It's cancelled. Call for a refund or change." No help to get another flight. I asked why it was cancelled he said "Bad weather in Des Moines. Flights are grounded." These flights are shuttle flights back and forth between the same two cities. It was coming from Des Moines to Austin and back to Des Moines.

This may be the worst airlines for Customer Service Ever! They left a handicap person at the Orlando Airport overnight from 7pm to 12 PM the Next day!!!! Never asked about them or even checked on any of the stranded passengers.

When checking in at Punta Gorda Airport, Suzanne noticed we had a typo on our boarding pass. We instantly were concerned this would delay our flight and possibly miss the plane. Suzanne reassured us she would make sure that didn’t happen! She was amazing! She quickly fixed our boarding pass error and even upgraded us to first class! Truly went above and beyond—outstanding customer service! Thank you Suzanne! You are the best!

I had a problem and called customer service. The person I talked to was the most rude person I have ever encountered. He could not have cared less about my problem and basically told me tough luck. Keep in mind I paid for extra stuff. This is a joke of a company.

Cheap, easy, lots of aisle and seat space (but no recline), on-time. Great routes between small airports. We took our service dog. We flew on busiest day of the year (Sunday after Thanksgiving). Thank you!

Until this point, I have been quite satisfied with using Allegiant. I fly enough to make having their credit card worth it. But two days ago I received an offer by email to take $35 off a booking over $100. They sent the email 3 times in the same day. When I tried to use the code, it wouldn't work. I contacted customer service and they apologized the email was sent in error. They would not honor the code or give an alternate code. Poor choice for customer relations. They could have sent another email explaining the error (they already sent 3) and offered a new code. Instead, they just frustrated anyone who took the time to contact them.

I have been a loyal Allegiant customer since 2020 flying with your airline for five years. During this time, my dog—a 20-pound Shih Tzu—has flown with me on at least 20 Allegiant flights without a single issue. On this most recent trip, however, I was stopped at the counter and prevented from boarding as usual. My dog was in the same Allegiant-approved travel tote bag he has always used. I even removed the tag from our last flight in front of the agents so they could see it was the same carrier. They watched him step inside the bag and turn around, which he always does before lying down for travel.

Do not fly with Allegiant if your child has a developmental disability. They are not accommodating at all. Their customer service is incredibly poor, and their staff lack compassion and professionalism. Every single thing is an extra fee your seat, your carry-on and by the time you’re done, you’ve easily paid an extra $200 or more. When I tried to get help for my 2-year-old son, who has a developmental delay, I was told he could not sit in my lap, even after explaining his condition. No one offered any assistance or options; all I got was “policy.” It was cold, dismissive, and frustrating.