Allegiant Air Reviews

Felt safe having our Grandchildren fly to visit us without someone over 18. They enjoyed the flight even though it was a no frills flight. The only thing to remember is to bring your own snacks and drink.

Social distancing was non existent. The price was great for the round trip flight but I felt as though I was in a cattle car. I guess I should not complain since I flew on the cheap and knew what I was getting into. The flight was uneventful and I arrived safely. The seats are very close together. On one leg of the trip comfort was fine, second leg of the trip, someone overweight sat next to me and spilled over into my seat. I will fly Allegiant again but realize that I am flying them for the great fare, not for comfort.

This airlines provides routes that large airlines don’t. Very competitive rates. Also, customer service is very helpful as well as flight crew. New planes offer a safer flight. Check in is fast and seat selection is good.

First time flyers with ALLEGIANT in 2020 at beginning of the lockdowns across the country in March 2020. From, ticket search to completion of journey....EXCELLENCE in every category. I have been a frequent flyer through many years and ALLEGIANT will be my go to airline. Please add more flights. Great job ALLEGIANT! AND THANK YOU.

I booked a flight from Florida to Abe airport for me and my service animal. I had all the information that I always needed but upon boarding the woman says "You can board. We have no service animals on this flight". So I showed her that she was wrong and then she said well you still don't have the write papers the airline changed the policy on what you need (just 8 days ago). You can't get on unless you buy a bag for the dog (70.00) and pay 50.00 dollars for dog under the seat! She was so nasty and stern that she made me cry and embarrassed me that the other people on the plane could not believe it. They helped me come down. I fly to Florida and back 2 times a year never ever will I fly Allegiant again! I flew down on United Air and had no problem. So for now on I will fly down United!

I booked airline tickets and a rental car through Allegiant. The night before I was to fly to Florida I fell and broke my ankle in 3 places. I spent the night in the emergency room and was operated on the following day. Spent the night in hospital after operation. My flight left at 10:45 a.m. and arrived in FL at 1:15 p.m. I was supposed to pickup my rental car (Alamo) at 1:30pm. Obviously I did not make the flight nor was I able to pickup my weeklong rental car ($300+). I called Allegiant in the morning before my flight was to take off to cancel the flights and rental car. I spoke with an unkind representative who explained she would issue a voucher for flights but I would forfeit the $300+ for the weeklong car rental because I did not notify them 24 hrs in advance...

Beware flying Allegiant Air to the smaller airports. I had booked a two week trip with car to Florida, leaving Portsmouth, NH flying into Sanford. A week before I was to leave they canceled the return trip. No other airline flies north from Sanford FL so I had to change airports from Orlando to Boston. The costs I've incurred so far is $83.00 change drop off locations for the car, bus ticket to Portsmouth, NH $24,00, Uber to my car at Pease $TBD. Then the customer service lady was very rude and I'm being nice. They don't keep their schedule and will strand you in FL...

Horrible customer service!!! I missed a flight due to longer wait times, and was asked to pay a $75 fee to get on the next flight. No big deal, life happens and I understand the fee. I went to make a phone call to my daughter to let her know what is going on, and was told to step to the side until I finish. Again, no big deal. Get everything together to stay another night. Go back to the counter to pay the fee and get on the next day's flight, guess what!? NO ONE WAS AT THE COUNTER!!!

First of all if you have a problem and need to call Allegiant Air it is just about impossible. I did finally get through to the most caustic representative, named Stefan. He argued with me about everything. The final blow was when he told me too many spouses were taking advantage of their spouses service. Well a spouse does not get a permanent military ID card unless her husband or wife has served 20 to 30 years. As a spouse of a 30 year veteran whose husband served in Vietnam for a total of three years, Went on temporary duty for months at a time, got cancer from Agent Orange. Who do you think took care of our 4 children while he was away, took care of him from the cancer, and watched him die from Agent Orange. And I might add that he was drafted.

I am a retired combat wounded service member rated at 100% permanently disabled. I have flown with my service animal countless times, but this time my service animal was denied! I had the FAA Animal and Agriculture Form completed by my vet along with the service animal documentation from two military doctors. At check in, two hours prior to boarding, the ticketing agent denied us because we didn’t have an Allegiant form. Mind you the federal aviation form is way more in-depth and what is required by all the airlines. This was going to be my first birthday home in 12yrs, but thanks to their horrible service after providing every form requested, I was denied boarding. I would never recommend flying with allegiant if you are military or have a service animal.

We are thrilled that Allegiant (someone) brought non-stop flights from our home to our favorite beach although, so far, they do not fly when most of us want to go to the beach, which is winter. I have, however, managed to fly on Allegiant two different trips to the beach. My first flight, I was leaning heavily on a walker for minimal walking, wearing a Tens machine and on strong pain meds 2 weeks prior to rather extensive spinal surgery.

I arrived at airport at 8pm on Thursday for a 938pm flight. At 925pm I was told incoming flight was delayed and we were now delayed until 1015pm. No further info was given until the incoming flight arrived at 1038pm when we were told we would leave at 1115pm. At 11pm we were told flight delayed until 12am with no explanation. At 11:50pm were told flight was cancelled. A maintenance guy walked by us and told there were mechanical issues. No info about reason for cancellation was given by ticket agents. When someone complained one of the Allegiant employees said, "It's not that bad. It's just another day". Really? We have been sitting in an airport for almost 4 hours with basically no info and continuous changes in flight departure times and someone has the nerve to say that?

I hate this airline. They promise nonstop for bargain prices. Cancelled our trip at Christmas, delayed my flight in March 6 hrs and canceled my return trip Sun. October 11th. AWFUL. Do not use them!

I recently booked a flight with Allegiant. I had a $50 voucher from a previous flight where they had us sit in an airport for 9 hours! I paid for the current flight with that small voucher and a lot more money. Then I decided to cancel our checked bags. I was told I would get a credit but never got it. Turns out if you use any part of a voucher to pay for a flight, they will never refund you any of the trip. So, I added an extra $60 to my flight for nothing. I don't get a refund and I don't get to check my bags. This is completely crooked. I wouldn't fly this airline again for anything. It is NOT worth it.

Am a dialysis patient who has traveled with Allegiant many times since moving to Florida several years ago. My last flight was so troubling. I fly with a dialysis machine (a life sustaining medical device) that weighs approximately 90 pounds. I always call the airline and prepare them for this situation, but upon flying home from LCK I was charged a fee of $75.00 for the transport of my medical device. I not only have a problem with that but the "agent" who was to assist me was very out of line. When I tried to explain to her that a medical device should not be charged, she only disputed loudly that it was "overweight and inappropriately packed". Mind you this was not only a trip back from my destination Allegiant took me to but the first time I have ever been demanded to pay for transport my medical equipment. It is carried in the box it was delivered to me in and has handles.

I got to the front desk to check in my bags to receive my military discount an hour and a half before my flight. No one ever came to the counter. Me and 8 other people all missed the flight because of needed to check a bag. Sat on the customer service line for over a hour trying to get assistance. Once a representative came to the line he then proceeded to tell me per his records he show I am the only person that missed the flight. I then asked him to repeat his self for the other people standing here who also missed boarding the same flight. Then and only then did a manager come to the phone and tell me the best she can do is book me for the next flight which is 3 days away AT THE PRICE OF $75. So not only did they cause me to miss my flight but also charged me for another one. The staff was so unprofessional and didn’t care. Everyone had to purchase new flights. I will never book this airline again.

I have been in customer service for over a decade. I have gone to work after loss, heartbreak, exhaustion, the list goes on and I have never felt that it was acceptable in any way to treat customers the way I was repeatedly treated by Allegiant. I don't believe in "the customer is always right," but I do believe that when you are representing your place of work that that should be handled with absolute professionalism. Both Sondra and Teresa, at the Mesa Gateway Airport, were less than willing to even hear out what I was there for before stating "they didn't handle that" or "our office is closed." I've gained valuable insight into their companies work culture and unfortunately it reeks of hostility and that if they can get away with not helping, then they won't help. So disappointed in the lack of humanity behind allegiant after this!

They charged my card for flight that I told them twice I did not need. I already had a flight through someone else. They completely ripped me off and I've been trying to get a hold of someone for 3 hours. Do yourself a favor. Use someone else.

I would rate them a 0 if I could. I called and waited to speak to a rep over 40 mins and never got anyone. Their message is a joke a little longer wait times than usual but someone will be with me shortly. I honestly don't think they have any live reps working. It's terrible service to have a customer waiting so long with no respond. My time is just as valuable as theirs. Frustrated.

Garbage customer service. Tried to call ahead about traveling with my service dog. No agents online for days. Called dozens of times, waited longer than 2 hours each time. Still to this day have not managed to reach any living person. Does anyone actually work there?

I am furious!! Our return flight from Orlando to Columbus was bumped forward from 1:55 pm to 1:22 pm, which caused us to miss our flight and incur $225 extra dollars to get another flight. The only notification I got was to my Yahoo e-mail, the day before the flight, which being in Florida I had no access to my e-mail so I had no idea. No text message or call came from allegiant to notify me and my family of this change! We then had to fly into an airport that was 2 1/2 hours away from our original airport, leaving us without a vehicle and having to have someone come and give us a ride. What an absolute cluster when a text or call could have prevented it all... And on top of that, getting charged $225 extra dollars!! This is not acceptable and a very poor way of doing business. We most always fly allegiant but due to the extra cost, time and horrible inconvenience, this will deter me from flying allegiant again!!!

Allegiant refuses to refund momentarily during the covid 19 crisis. They cancelled my flights to a wedding that couldn’t take place anyways. But..“Ohhhh, no worries..here are some vouchers for less money than what you paid minus some money for our troubles but we don’t do refunds.” SCAMMERS. The owner is a crook. Never again will I fly Allegiant! You better believe I won’t be recommending them to people either. NEVER. This is not the norm for businesses. I got a non refundable ticket to the Keys, the hurricane hit and it was destroyed but you know what they did? They refunded due to the the hurricane despite my choosing that ticket. THAT is how you deal with a natural disaster as a company! Even they recognized the money people would be out to no cause of their own.

Our family had to cancel our flight for spring break due to Covid-19. All they offer is a voucher good for one year for a total of $1763.94 for our three tickets. This virus can last for months. I don't need a voucher and I want a full refund on my credit card! I sure hope they aren't expecting a bail out from our government, because I will certainly report them and how they are cheating people out of refunds. DON'T FLY with ALLEGIANT and DON'T WASTE your time buying the TRIP FLEX, it's a JOKE and so are they!!!! YOU DON'T BELONG in BUSINESS either!

I bought a ticket to go to Asheville NC in April 2019 for a friend's 50th birthday party in August 2019. In May, I was diagnosed with Lymphoma and had to go IV therapy all summer long which caused major fatigue. I asked my doctor to write a letter to the airlines explaining why I couldn’t travel and asked for a refund on my ticket and was denied.

I have flown on Allegiant many times but the last one was a real downer. Flight was canceled the times. Most passengers waited until about 3am before we left the airport. We were given vouchers for food and drink but there was only a very limited amount of food available.

My son and myself plus our certified service dog were to fly out last year to visit relatives we hadn't seen in 25 years. We had talked with customer service that made our flight arrangements and asked for bulk head seats so we would have room for the service dog. We had all the correct paperwork showing the certifications, vet referral, etc. in a folder with us. We asked for help to be added to the reservations as I am 79 years old, my son has special needs. We were assured the assistance would be there for us. We had our service dog, 2 carry-ons, and 2 large suitcases. When we arrived by shuttle at the airport there was no assistance available. The shuttle driver found a wheelchair for me and piled the 2 carryons on my lap. I was holding the leash on the dog, plus balancing the 2 carryons on my lap and holding my large purse and folder for the dog info. My son was struggling with the 2 large suitcases.

I purchased the ticket for my daughter to Tennessee and back. This airline has too many breakdowns therefore a long wait for another flight to the same destination or either there was no flight and had to make the 3 hour drive round trip to and and from the airport from our city yet again to come back another day. Needless to say we never used Allegiant Air again. Was supposed to get a free flight for the trouble but when my daughter tried to use it they conveniently had no record of it.

As a follow up to my previous complaint about Allegiant Air's customer service failings during the corona virus period. The airline has since established a refund policy that gives those cancelling their flights a credit voucher for full fare value to be used within one (1) year of booking. They also sent a detailed apology to me explaining their failure to immediately respond was due to overwhelming volume of calls and requests. They included a missed flight as a retroactive compensation. I am very pleased with the fix and understand that the unique circumstances presented to everyone, including businesses, has put us all in new founded territory. Their admission and willingness to fix what they could has restored my faith in their customer relations. I now would feel good about flying again in the future. Hope this helps others.

I have never had any complaints with Allegiant until today. I have tried to get a hold of customer service for 2 days to no avail. The line is ALWAYS busy. I tried going to LIVE CHAT during their supposedly working hours and no agents have been available. I paid extra for the Trip Flex and it did me no good. Wow I own a company and I take great pride in customer service. This is the worst service I have ever received BAR NONE. I had a connecting flight with American Airlines and they were fabulous to deal with. They went beyond the call of duty and were great. I'll think twice before I ever fly Allegiant again. You should too!!! All said and done I didn't save a penny using them this time. In fact it cost me more. How sad.

As a result of receiving no email confirmation, I didn't get my boarding pass and had to get in a very long line and I did it in time if they would have had enough employees working to handle the amount of people in those lines. As a result of that I missed my flight altogether, and to make that even worse, when I got home, I tried to get a refund which all started as a result of them not emailing me my boarding pass which meant I had to get in that long line which caused me to miss the flight and to top it all off they would not even refund me. If you use this airline, don't expect much.

Our flight was originally delayed by 15 minutes. As the delay stretched longer and longer, no one could officially tell us what was going on or how long we would wait, only that they would not give any refunds but that we could transfer flights to another day without penalty. However in order to even do that, we would have to leave to go to the ticketing office, which was outside the TSA security checkpoint. TSA had left by then (with stancheons up that prevented anyone from leaving), so our fear was that if we left, and didn't get rebooked, we couldn't come back and wait for our current flight since there was no security left. We waited for over 2 hours with no information.

We had planned a trip from West Palm Beach FL to Asheville NC. Our mid afternoon flight was delayed 3 times until finally the third delay put into the early morning hours. Allegiant Airlines website and phone spiel while on hold makes it sound like they are indeed a customer friendly airline. This is until you actually try and contact them. The chat line, there was a 23 minute wait. The chat person only had standard disclaimers why the flight was delayed but they do not offer any real information. They could not offer information as to whether the flight would be further delayed which it was.

We decided to try Allegiant Air flying from Stockton to Las Vegas for Super Bowl weekend. The website gave the size luggage for carry-on stating no charge. When we got there the check-in girl said that both luggage were fine, but when we get to the gate they said one can go. The other one is going to cost $50 even though it was the right measurements as website stated. The same thing happened on the return flight making my sons travel costing $100 more. The staff at both airports were extremely rude. I will never fly Allegiant again. I complained to management and they didn’t care. We’ll be using Southwest from now on, and we will be going to a lot of Raider games in LV. I won’t dealing with Allegiant ever again. They don’t care about customer service.

Flying to location was okay. Bag under seat fine. Flying back, gate argued bag would not fit. I explained it fit 3 days earlier. Counter woman then charged me 50. To board. Bag fit under but still charged.

Flight was cancelled and we were told next available flight was going to be 9 days later or we could be refunded for half of the airfare. Ended up purchasing another ticket for an additional $300. Customer Care phone number was handed out to everyone, but after reaching out to them, absolutely nothing was done. A voucher would've been appreciated for the difference because in the end my trip cost me an additional $300 and that means I could've flown any other airline to begin with. Also, flight attendants had no personalities!!!

Do not spend your money on this airline, no matter how cheap the flights are. I have been on Allegiant flights a lot in the last 10 years and with my service dog over the last 7 years. Despite providing correct documentation of his registration as well as a signed Veterinarian document proving his training, I was denied the opportunity to fly with my service animal. Jana, the Compliance Manager, was less than professional and even asked of my disability multiple times which is against Federal Law. We are seeking legal action towards both the Company and the Individual. I also fly for a living and have never been treated this way. Again, my service dog has flown with me many times on this airline and I never had any issues. DO NOT WASTE YOUR MONEY.

I have an Allegiant Card, the benefits are great, however one of the perks is that you can BOGO free flight if you are booking a car. The terrible downside is that you have to call in order to receive this deal. Unless you have a log of patience, and time this is not worth it. To do one booking, BOGO free I have spent over 2.5 hours and computer time with this one reservation. (Computer time, is that I logged on to chat, and that took forever too, and is included in my 2.5 hours of time it has taken to book this flight).

I have a duffel bag that appears bulky but had little in it so I was asked to put it in the personal item thing and it fit and the lady said I had to pay so I asked for a manager and she said I’ll miss my flight if I wait for a manager. So I asked why my bag didn’t fit and both ladies then told me it was a carry on. Even thought it fit perfectly and I have used this bag before with no issues. So eventually after trying to reason with them and they didn’t give me any reason or a manager or supervisor I took a video of them and they wouldn’t give me their names or their supervisor. And I recorded my bag perfectly fitting and paid for it and got on and made sure to write this review: I would post the video if I could.

On Sunday, Dec 15, 2019, Flight 2213 Conf #: ** was scheduled for departure 9:28 PM from gate 5 at the Chattanooga airport flying to Orlando. We started boarding later than the scheduled time, and after sitting on the plane for a little while, an announcement was made that there was an issue with a filter that the crew was working on resolving. Shortly after, we were asked to deplane, as they were having trouble removing the old filter. Once we had deplaned, an announcement was made that they were working on the issue. They informed us that they were working to get another plane in from Orlando that night. However, if they weren’t able to by midnight, we would have to wait until morning to fly home. They announced that all of us had the option to move to a different flight on a different day, going to a different airport.

Staff on air is very rude and mean. I have a serious complaint against 2 lady air hostesses on the flight located towards the end of the airplane today on 12/02 flight 2336 from Orlando to Richmond. They talked rudely to my child and were being mean to us. They need to learn how to talk to kids and adults. Also they were continuously chatting loudly with each other which was annoying. It was our insult. Are we paying money to get ourselves insulted? I need answers from airline authorities on today’s issue!!!!

Website did not work, called customer support and was told they did not have a problem with the website. Cost me 200 more than if my booking would have gone through on the website. Absolutely the worst airline I’ve ever dealt with. I will pay double to fly with a airline that cares about the customer.

I took a flight last night from ABE to BNA. After being loaded onto the plane, they told us there was an oil leak and we could not leave. They were unable to find the mechanic for an hour. After sitting on the plane for over an hour, we were deplaned. We got notifications from our phone that it was delayed about an hour. This continued until the flight was delayed 7 hours. We were only offered a $50 voucher for waiting 7 hours. This was my first and last time using Allegiant.

I bought three tickets in August, two months in advance to fly the last days of October. From Las Vegas, NV to Austin TX, and then, with three weeks left Allegiant puts the tickets at less than half of what I pay in advance. I called them, claimed and they told me they couldn't make that price for me now. Bad Commercial Practice.

This airline does not even qualify for a star. I arrived at the airport 2 hours prior to the 2 pm flight. Every couple of hours from then onward we were told about a delay. Well after 9 we were boarded only to be kept on board for an hour or so while maintenance was called. We were then asked to deplane and told the next plane was on its way. That plane arrive close to 4 am the next morning. The food offered was junk food with zero healthy choices, the seats in the airport were beyond uncomfortable, the persons giving us information were rude, defensive and used language that was not emotionally intelligent. I was not able to complete my business in Santa Rosa Beach and was very sick. Asthma attacks and cramps in my legs. I could go on and on but this was the most nightmarish experience that I will never go through again!!!

Truly less than useless. Why can’t we give zero stars?? Or even more fitting, a negative number. That way the stars would better describe this company’s overall attitude and quality.

IF I COULD GIVE THEM A NEGATIVE NUMBER OF STARS AS A RATING I WOULD!!! This is the worst airline ever for charging fee after fee and incompetent Customer Service! I booked 2 seats RT JAX/PIT at the quite high cost of $748.00 only to have to look into changing my flights. I used the online chat feature and was advised that I could change my flights and I would have the option to insure them thru Trip Flex BEFORE the changes were processed so I would be covered. WRONG - You cannot make that type of change online, can ONLY do it thru telephone customer service AND you will be penalized $300 ($150/person to make the change). My flights were changed without me realizing it and now I'm being gouged for additional fees to fix this mess all because the chat agent told me incorrect information.

On May 16th I booked a Carnival Cruise from August 4-9 2019 leaving Miami, Florida at 4:00 PM Eastern Time. This cruise was a family celebration for my nephew's graduation as well as my niece having some excellent news regarding a medical condition. We had all taken off work and scheduled this event for a time we could all attend. On June 8th 2019 I reserved a flight with Allegiant Airlines leaving Concord, NC at 8:43AM arriving in Miami, Florida at 10:37AM allowing plenty of time to board cruise ship and depart for family vacation which I, my daughter, my sister, her family, my brother and his family were scheduled to board. The morning of the scheduled flight around 1:00 AM we received a text informing us that the flight was cancelled and we could reschedule 2 days from the original date for a new flight!!!

I was on a flight from Orlando to Syracuse on Oct 20th and the first plane had electrical issues so after boarding had to change planes and then when landed in Syracuse, the airline left us on the plane on the tarmac for 3 hours without food or water, treated like cattle. They knew they were in the wrong as they issued $25 credits to all passengers while we were still sitting on the tarmac.

I have flown Allegiant several times. They are a "bare bones" economy flight. Seat in a chair, no frills, really cheap. If you wanted snacks on the flight, buy then; if you wanted to pick your seat, pay extra; if you want to bring a bag, pay extra. But for a chair to get where you were going, usually was fine. On time, or early, most of the times I flew. But. There was an incident on a flight, one of their customers threw up on my phone. The stewardess offered to clean my phone. We landed, my phone was "taken off the flight" so I went to try to get it back.

I planned a trip to Florida over thanksgiving. I have already paid over $600.00 total for 2. Yesterday I searched their site again to look at their prices at this time. Had I waited, I could have gotten the SAME tickets, for the SAME day, time, location for less than $200 total for both of us. Bad thing is, I cannot cancel AHEAD of time and receive any credit. To do this would cost me $300.00 and then rebook again. So, to all those that want to fly with these people, best get someone else that is honest.

You are the worst. Right now, waiting. Flight scheduled to leave 5:52. Then delayed to 11:40pm. Then to 12:25am. To land at 2:45am. And we don’t even know if that is happening. Employees giving people run around w/ automated numbers where they can talk to no one. You people really do suck. Bad.

I have always had a great experience flying with Allegiant, but their cancellation and change fees and policy left me sour today. I had to cancel a flight that I booked a month and a half out. There is still over a month before my planned departure date. I just lost to Allegiant $186 and received absolutely nothing! I was penalized almost $200 for cancelling a month ahead of my flight. I could expect that in a 24 hour cancellation, but a month out? I see from other reviews this year, I'm not the only one who finds this highly unethical. I feel cheated by a company I had a good deal of respect for.

The pilot was horrible. He had a great take off, then we get in the air and there is bad turbulence for a while. I started praying and my friend was praying, people lifted the window to see what’s going on outside, nothing but sun and clouds. Descending was bad.... My stomach could feel it and I also heard one of my neighbors saying, "Oh God." Then, we hit the runway super hard and my other neighbor looked terrified as she grabbed onto the seat. The lady behind me said, "Thank you Jesus!" Super scary and that was the one day I didn’t take my ** because it was only a 1.5 hour flight. The aisle was nice and roomy.

WENT Directly to airport SRQ and booked a flight and changed wife's return to match mine. Attendant said all done. Use her confirmation number. Day before flight find out she is not on flight. Had to buy another ticket. 200 more and loss of original flight. First and last time they rob me. I got burned. Totally their fault. STAY AWAY.

Missed the flight due to nonavailability of Front desk. Flight was in 1.30 pm. Came in airport by 12.40 pm and no one was present in the front desk for getting the boarding pass and waited all the time, no one showed up. Very bad experience throughout my life. Being said that Front desk will close 45 mins prior to departure which didn’t happened in Bentonville Arkansas XNA airport. Truly disappointing and will not travel again with those airlines ever.

Not so great. I fly all the time. Normally use Frontier but took Allegiant and I showed 35 mins before flight due to accident which you are suppose to show 45 mins before flight. Rep was rude, refused to print pass and even let me try to make it. Called customer service. First rep rude, wasn’t listening to anything I said, just kept repeating herself. When I asked for manager she told me she would get someone then came back on the line and said she will not be passing anything down to anyone so I hung up and called back. Got a manger, to finally call back. Moral of story I ended up using another airline. $300 more for nothing. I’ve been late before. Never had this hard of time nor been treated so unprofessionally. Never again!

I flew on flight # 571, from Phoenix, AZ to Las Vegas, & it was the best flight!! Everything went smooth from parking all the way through to the end. The flight was smooth, with no hiccups, attendants, Kim, Mellisa, Thsh & Skyler, were amazing!! Seats comfortable enough. Everything, smooth as a baby's butt. There are no frills on this flight, but an hour flight, who needs it. They do offer food & beverage to buy!

Because of a change in my court date I had to cancel my flight on Allegiant Air. I canceled my flight 5 weeks in advance. But didn't not realize that when you cancel your ticket you do not receive anything "AND I DO MEAN ANYTHING" BACK. No credit, no money, no nothing. When I call customer support the lady try to explain to me that I had to pay for a $75 insurance.... But every time I asked her, "So you are telling me I received nothing back?" All she could say is that, "I know our seats are very high but...." It just seems absurd to cancel a ticket a month in advance and get nothing back whatsoever. So I immediately deleted allegiant air app off my phone and I will for sure never use that airline again period.

Flight scheduled at 9:15pm. Delayed to 1:15am. Delayed again until 2:30am. Arriving in Vegas at 3:30am supposedly. Having doubts that’s going to happen. Reservations at Caesars Palace. Friend booked and already checked in...lost first nights of hotel payments. Going to Vegas for my wife’s Birthday. Everyone is there but us!!! What world do y’all live in to think that you can continually delay and think that’s ok leaving us no one to be able to speak to? I’ve been screwed around before by airlines but this is beyond ridiculous!???

I wanted to share my experience. Last week I flew to Orlando, Florida from Nashville, Tennessee on Allegiant Airlines. The flight that I took damaged my wheelchair and was delayed 3 hours. I needed to drive another hour from Orlando to Palm Coast, Florida for an appointment. I contacted Allegiant and they said they wouldn’t pay for the damage because I didn’t report it within 4 hours. I wrote them saying it is unacceptable that Allegiant will not reimburse me for the damage they caused my wheelchair. I would suggest no one fly Allegiant unless they enjoy this kind of treatment. Of course, this is very frustrating to me. But I would like to warn other wheelchair users. Do you have a suggestion for me?

“They kept us waiting for hours while they were seeing whether they could fix the plane,” said Dale **! “After 8 hours they brought the flight. As a way to make up for our loss they gave us a $50 voucher which was only good for 1 year.”

They rip you off in every way they can, very bad customer service. $118 w/ fees to bring a carry on back pack & duffel bag! $3 mini water! Rude. Confusing app. All around very very bad. They advertise low fare, but trust me they get it all back and then some. Do not book with them.

On July 24, 2019, we were scheduled to fly from Fresno to Las Vegas (99PFTN), and once in Las Vegas, catch a 'connecting' flight to Phoenix (99PG6J). Once on board the aircraft in Fresno, we were told someone had broken an overhead bin and there would be a delay for repairs. We advised the crew of our connecting flight. A short delay would not be a problem since the gate to our connecting flight was only 1 gate away.

After sitting in the airport for nine hours waiting to go to FL the flight to be cancelled until the next day. We were told it was because of weather in the beginning but the for the last five hours of the wait we were not given a reason nor were the gate attendants. The following day once we were on the plane I witnessed two women who were discriminated by one of the flight attendants. I reached out to Allegiant but received no response to my email. Once the flight took off it was a safe flight. I am still waiting for a credit I’m to get for the seats I paid for that didn’t get. Not a good experience and I don’t know if I would fly with them again.

I can not say enough about how horrible of an experience we had with Allegiant Air!!! My Husband arrived in plenty of time to check into his flight. To get checked in it took over a half an hour. The security check line was at least an hour to get through. By the time he reach his gate he had about 15 minutes till his flight but they had already closed the gate and would not let him and our son on. He is a freaking disabled vet. Running through crowds is not easy. Dealing with crowds is not easy for him. They would not help change his flight, get a new flight or even get his bags that had his medical supplies that he needs off the plan. I have never heard of an airline that will not do or help you with anything. We are not out our money for the tickets, and he has to wait 4 days to get him medical items he needs. So very disappointed! Never ever again. And I would recommend no one else use this airline until they have better policies!!!

I have never written a review about anything but this I feel strongly about. Allegiant Air is bad bad bad.. I purchased a ticket for my son to fly out today at 8;45 am to Orlando. Well we were there by 8:00 am at the customer service desk when we were told by the front desk rep that the flight had just left 5 minutes ago because the pilot was there early and that all the passengers were accounted for. My son was not able to get in because the rep said that he did not check in like all the other passengers.

I have booked many trips on Allegiant as I book for a construction crew and for myself. I have enjoyed the prices that they offer and always get Trip Flex for bookings. A couple weeks ago, I booked a business trip for myself to go to Rochester. Today, I learned that my colleague's mother is in heart failure and wanted to change my flight to next week to allow him to have time to gather himself. A simple task? Well apparently, somehow I did not purchase Trip Flex this time and I discovered this when trying to change the flight to next week. I tried to call and chat to get help. I typically use Allegiant or Southwest depending upon the city that I am going to. Well, it is almost an hour later and am still on hold waiting for a human.

Been on hold for over an hour, nobody answers. The live chat function on the website says all chat agents are currently busy. So, basically, I have no way to change my flight. The manage travel function online does not allow you to change your trip departure airport, only the date. Yet another horrible Allegiant airlines experience.

My opinion of Allegiant totally changed after the experience yesterday. I have been recommending Allegiant to friends and family for at least 5 years now for value you receive on your flights, but after the poor handling of the cancellation, I will warn other not to use Allegiant unless they are desperate. I understand things happen that may be out of your control, but to cancel a flight at the last minute and say you are on your own without any assistance for alternative travel or accommodations is a very poor business practice.

We arrived at the airport at 10:15pm last night. Our flight leaving at 11:21pm with Allegiant. There are 6 other people waiting for this flight in the airport. There is no one at the check in, so we can get my son luggage bags check. It 11 o'clock now, no one was at the departure check in, I try calling the the 702-505-8888 number and no answer and try to chat online, and no one available. This is ** when there is no customer service to get answer on what happen to this flight. So disappointed. I'm out $300.00 to get my son back to school.

Anyone can lose things. At an airport TSA is suppose to screen what goes into the plane. If Allegiant loses a piece of luggage is this after TSA screens it or before it goes to screening and never loaded on the plane. Yes Allegiant lost my luggage and to them it was an ah-well moment. If I was running an airline I would want to find that luggage because who knows what is in it that was suppose to be secure 4 hour during the flight. I will not fly Allegiant again. To me it is like hitching a ride with a distant relative who offers you a ride and you're broke. Now a few days after July 3, 2019 I really don't care about my luggage anymore. It's their problem when they finally locate it if ever.

They lost my bag! Not only did they lose my checked bag but not one employee available to report to. Website says report within 4 hours?! Where? There is no one anywhere and trying to call, we have been on hold forever and then we go to send an email and it says “May take 60 days to respond.” Are you kidding me? Just ridiculous! Website says someone available 24/7. They also changed our flight back. We scheduled to return on 7/8 and they changed it to 7/5, really? And now we have to pay again! Unbelievable. So now we finally get a person on the phone 2 hours later at 1:30 AM but she can’t do anything, their system is down until 5:30 AM in the morning. I have always said you get what you pay for but honestly I paid way too much for this aggravation.

Been at Ft Lauderdale airport since 4 pm. Just advised (9:30 pm) flight will not depart until 3:30 am. No hotel vouchers offered. WORST service and flight experience in 50 years of travel. Never fly Allegiant.

My father and niece were scheduled to have a flight, they arrived early and checked in via app. While in line to verify If the bags were ok to carry on, there were people being pulled from the line because there were planes boarding for other locations. Then a lady behind us asked the lady if she could skip the line because she had a flight that left in 15 minutes. The manager asked her where she was going and told her she had plenty of time because all of Allegiant was using 1 gate and there was a line of planes. So after paying $50 more for a carry on bag, my family arrived to the gate only to be told that the plane already left. It left 20 minutes prior to departure time. They also charge for everything. Need a boarding pass? $5 need to bring a carry on? $50. They would not even refund the $50 for the carry on that was just paid for. On top of that, good luck getting in contact with the 702-505-8888 customer service department.

The baggage handlers for Allegiant airlines, lost my 15 year old daughters suitcase. She boarded a flight from Sanford to San Antonio but due to the possible bad weather they said she had to take a later flight. They told her her bag was going to be in San Antonio from the original flight. Her mother made a special trip to get the suitcase even though my daughter wasn't on that flight, but when she went to baggage claim there was no bag. We have not received any answers to what happened to the bag despite our constant efforts to make contact with the Sanford baggage department. Allegiant flight# 2161 6/22/19.

I had the worst trip of my life which was due to the incredible lack of care I received from Allegiant. I arrived to the airport not having done online check in. I've never had to check in on other airlines out of my tiny airport in Pasco Washington so I didn't check in this time. When I arrived just under an hour early a lady at the gate would not let me check in even though she was standing right there. She said check in was closed and told me to go to TSA. She didn't tell me to try and check in online. She just sent me running. I came back and she was gone there was no representative to help me, forcing me to miss my plane. I was told by another airline to try and download the app. I did and online check in was closed. When she returned after my flight took off she refused to help me until she checked in the next flight.

I went to Allegiant to reserve a flight and car rental to Florida and I thought everything was paid for within my reservation. When I got to Sanford International Airport to pick up my car they add a 30% tax on top of the rental price and I asked about the tax and I was told it's a tax the state of Florida adds to all car rental. RIP OFF!!! Get your hands out my pocket!!!

Yes, Allegiant is a bare bones airlines, however, they clearly don't care about their customers!!!! We were in Las vegas, returning to Bellingham, WA. We found a planeload of Memphis passengers at our gate... They were now delayed by 3 hours (had refreshments and food vouchers)... Told that the plane needed service/broken air conditioning?? Allegiant Air decided to send the Memphis passengers out on OUR aircraft (they had been delayed by 4 hours when they left on our plane) and make us wait for the Memphis plane to be 'fixed'. Well - it didn't get fixed!!!

I purchased this trip for my nephew and 2 nieces because they have had a rough year and needed some sibling bonding time. I booked the trip on Allegiant Airline - who I have booked thru before without issue. I specifically chose Westgate Resort and Spa in Orlando along with the airline tickets because on the site it clearly stated that it had shuttle service. Since the 3 of them are from Iowa and never really driven in larger cities like Orlando I thought this would be the best choice. So I chose this package for them. But once they arrived in Orlando they were told the shuttle would only bring them to attractions around the area and not to the hotel from the airport. At any hotel I have ever stayed at in the past shuttle service included from the airport - usually only airport to hotel. I had to get them a Uber to the hotel which then cost a additional $40 both ways.

The flight was delayed, which caused us to miss our next flight. We called customer service to see what can be done. The end result was they treated us horribly and made us feel like it was our fault. I will never use their airline again and strongly suggest travelers to avoid Allegiant Airlines.

Allegiant overcharged us for our bags. Tried to resolve but could not get through to customer service. 60+ minutes on hold before giving up. Will not be flying Allegiant again. Too many other choices who care about their customers.

Allegiant air is rude and late. Nearly every flight I've ever flown with them is delayed. And they don't let you know until the time the plane was scheduled to board passes. Don't try to make reservations or show tickets, because Allegiant is by far the most unreliable airline I've ever given the opportunity to earn my business. Traveler beware of Allegiant airlines.

I needed this flight to go to my sister's wedding the next day. It was originally supposed to leave around 9:50am but they didn’t leave around 3pm. I waited hours. Then I saw the manager was treating a passenger badly while we were waiting outside the gate. I went up to the manager and told her she shouldn’t be talking to the passenger that way because she was making it worse. The manager told me if I’m not happy I can just leave the airport. I said I can’t because the TSA is gone. It was a small airport. So if I left I wouldn’t be allowed to come back in. I didn’t even raise my voice.

Flight attendants were extremely biased with older couple's allergy complaint over my small, hypoallergenic dog. I agreed to keep her in her crate but wife wasn't satisfied and spoke loudly to husband during flight swearing about my dog and me and called for attendant several times. Attendant asked repeatedly if I would move from 2A to the back of the plane. I said no. I am sitting quietly and just want to go home. Woman moved from isle to middle after husband went to bathroom and "tented" herself away from me and my dog to make a statement and scene. Attendants did nothing about behavior or the fact that I couldn't use restroom or their services. Embarrassing and humiliating.

While in flight 52 from Las Vegas to Oakland with my son, I attempted to purchase items using my gift card. The flight attendant Leslie, had told me she couldn’t accept the card?, it had to have my name on it. I thought that was odd being that I have used these in the past and my friend had used hers on the same plane with another flight attendant. We didn’t discover this until we got off of the plane because we were in different seats. My friend also had an issue with this same flight attendant telling her no regarding a purchase. It sounds like this flight attendant should be retrained or fired. It’s not ok to just make up your own rules, discriminating against people.

May 18th, flight 52 from Las Vegas to Oakland, CA. I ordered snacks and a wine beverage. Plane was not in descent yet, there was about 45 mins left so I asked flight attendant, name Leslie, if I could purchase another wine. She just brushed me off saying, "We only serve one consumption, it’s a short flight." I knew she was either not wanting to do her job or could’ve had a problem with my skin being brown perhaps?

Other than a few delayed flights I have been using them for a decade and find them good for short flights and quite economical. But last week I was returning from Sarasota to Asheville and there was a smell in the cabin like a poorly made deodorizer. One hour into the flight, the cabin FILLED with this smell as if it had been pumped through the air and I began to have an immediate bad reaction...eyes running, nose running, dry throat, sneezing and then coughing. A good third of the cabin was coughing. The distress never went away and I ended up at the doctors within a few days with a bad bloody cough and a rattle in my chest. I hear they are using pyrethrins for insect spray. Customer Service never go back to me. I would hate for this to happen again.

I can't imagine how my luggage could be lost on a direct flight yet Allegiant managed to put it on the wrong flight. Then instead of expediting the return of my luggage they just paid standard rates which would have sent my luggage to my vacation destination 2 days after my departure. I had to spend extra money to have the luggage delivered to my home. I spent 1 full day of my vacation shopping for items needed for my entire trip. If you call Allegiant's customer service number you can count on a 30 minute wait time to speak with someone, maybe because they have several complaints about their service.

I missed a flight. Notified person at kiosk. Told to wait until a different flight boarded. Told agent that I missed my flight. She took my boarding pass & did something on computer. Gave me back same boarding pass for next flight, waited 90 min, boarded the plane, was removed from the plane & told I was not in the computer & would have to pay a fee. Was not allowed to pay fee for this flight (flight was not full & plane was still on the ground). Had to pay a fee & had to wait 7 hrs for next flight.

Though app was giving information regarding delay a 6 hr delay on take off not given but 2 hr notice. On the first delay then two hours later was given a 2nd delay. Should be required to comp water soda. Service was ok. Used Allegiant several times prior without issue.

I will never ever again spend one penny with Allegiant Air again! I was checked and thru security sitting at the right gate the whole time! They did not once call my name or my daughter's name at another gate! The manager told us we were at the appropriate gate and to wait for our loading zone to get up to the gate and they tell us we are at the wrong gate and the gate we were at was leaving. So we missed the plane!!! I now have to pay for a shuttle to Indianapolis Indiana to catch a flight there. After all said and done I will never ever fly with this airline again! Manager was very rude when we spoke with her! The lady Bert who helped us find another flight was great but the rest of the people we dealt with have horrible customer service! Not impressed whatsoever.

We fly back and forth, at least, once a month. Yes we’ve had a “few” delays here and there, but, not that often. We can’t complain whatsoever. Majority of the time they are early or on time. I fly with my 2 lb and 3 lb pocket poodles who fit in 1 carrier. They don’t make a peep and majority don’t even know they are on the plane. All stewards have been very polite.

Be ready for schedule changes and they don't care about you. Changing schedules should not be allowed. There should be a law against this. They do not care that they sell you a flight based on certain times and then they change the times to meet their own agenda.

I see some bad reviews on here, maybe we got lucky. We used Allegiant to travel back and forth from Albany, NY to Sanford Orlando airport and it was fine. You can't beat the price, as we booked it kind of close to the date of our trip. Not sure it would be comfortable on a long trip, but I have traveled major airlines and their seats might recline and have a little more room, but they are basically cloth with no cushioning left in them (United especially). I think I would use Allegiant again for a short trip and hope not to have an experience like some of the ones I have read about! Our flight both ways were on time and the staff on board were personable.

I am a fairly regular customer with this airline and am done flying with Allegiant. Spent an hour and a half waiting to speak with an agent to ask why I am always assigned a seat in the back of the plane. Agent answer is you must choose your seats when booking or you will be assigned in the back of the plane (very rudely by the way) - I mean we are always assigned rows 22 or higher, usually 26 or 27. Plane only goes to row 30.

We've had terrible experiences with Allegiant Air and will never fly with them again. It's a cheap airline and travelers do get what they pay for, which is a lot of inconvenience. We've flown 4 round trips with Allegiant and all eight legs of our journeys were marred by delays and cancellations. Allegiant always has ready-made, convenient "reasons" for the delays and cancellations but it boils down to the fact that they don't fly any plane that isn't booked to full capacity. If there are any empty seats on your flight, chances are your plane is going to be delayed or cancelled altogether. I can't believe it took me four round trips to come to the realization that this is their pattern.

Don't waste your time traveling to be an FA. You could use a flight or your gas to do something else. Beware. When I applied they also barely hired any ** women I noticed and the recruiters act like they were not once in your shoes before.

The flight attendant demanded my elderly mother clean the floor. Was flying with my 85 year old father and 4 year old girl too. The flight attendant repeatedly harassed my family. My daughter dropped 1-2 chips, and there was a mess from the front that went back on the floor. I got off the plane immediately when it landed. I did not want any trouble from this lady. She was looking for a fight. Typically I wait till everyone is off the plane to assist my family. I wanted no part of a confrontation. How insulting and demeaning. Other passengers were very uncomfortable with her hostility towards my family. Just came back from Disney. What a stain on the trip. I did not get her name. She covered it with her hair when I got off the flight. She gave my mother an evil look and my daughter was traumatized by her behavior. I’ve never experienced this in my life flying for over 30 years. Disgusting behavior.

Today me and my family (husband, son 1.5 and daughter 3.5) had the worst experience with Allegiant Air, it started at around half an hour after take off, the fasten your seat sign was still on but people started to go to the restroom. That’s when when my daughter 3.5 years old told me she want to pee. As I was holding my 1.5 years old son sleeping I told my husband to take her to the restroom. He was the 3rd person in line. That’s when one of the cabin crew told him he can’t use the restroom because the seatbelt sign is still on, he told her that my daughter is just 3. She can’t hold it plus she already let two adults before him to use the restroom already.

I had a simple question about checking a box (not luggage) and the size limitation and such. I finally found a customer service number online as it is not listed anywhere on their website. I get through all the teleprompts to finally ask my one-off question and proceed to wait 20 minutes for a live operator. I finally gave up and tried speaking to someone via the Live Chat on their site. After another 20 minute wait in the queue I finally get to chat with a representative. This is very poor customer service times!!! Hire more people into your call center. Sometimes you just need to speak to someone and the website FAQ doesn't suffice.

I flew Allegiant a few years back as it was the cheapest flight to Honolulu from LAX. Someone who had never had a bad experience flying before, I didn't think anything of booking the airliner. They had us wait in the HON airport for over 8 hours. Finally after the plane arriving. They boarded us. Everyone's finally settled in and happy to get back home. It's 10p at this point. Next, we start to see stewards and pilots running up and down the aisles. Not looking happy or confident. They were straight up worried on their faces. No one else really seemed to be noticing, but I was because I knew they were about to cancel the flight.

On 2/15/2019, I booked a round trip from Fl. To Pa. (3/22 to 3/26). On 2/18 I learned I had to be in Pa. immediately so I booked another flight on 2/20 through Allegiant. Because I simply forgot to notify them of the trip on 3/22 (because I was already in Pa.) they took it upon themselves to cancel the return trip on 3/26. They never notified me that they canceled my return flight. I personally consider this greed, negligence and fraud on their part. I will never use Allegiant for my trips again.

3/17/19 leaving Indianapolis to Cancun, 30 minutes delay. 3/24/19 presently at the Cancun airport with wife and three kids and now we have a 3 1/2 hour delay. So far not impressed at all. I recommend not using Allegiant Air unless you want a screwed up vacation. Plus when you get stuck at the airport for 5 1/2 hours your family wants to eat so another 150.00$ gone because you paid someone to keep their end of the schedule and they screwed you. Someone should have to pay.

Staff boarded us 50 min before we took off and requited tray tables in UP position 30 min prior. Bit overbearing. The clincher was when we arrived 25 min ahead of schedule and their next flight was a few hours away THEY HAD THE CUSTOMERS CLEAN THE SEAT AREAS AND BUCKLE THE BELTS AND, get this, TOLD US HOW TO LAY THE BELTS IN THE SEATS so it looked professionally done. I don't get paid to do their job. The lead flight attendant mumbles, sound was turned way low during initial instructions so he couldn't be heard. Doesn't speak clearly AT ALL. Just moaned through one long run on sentence which was indiscernible. Overall, an unprofessional group. Phoenix to Cincinatti.

I've flown Allegiant about four times now and have had mostly pleasant experiences each time. They keep the flights cheap by adding on fees that you are not required to pay. One paid bag in the hold between my husband and I and two free backpacks (that MUST fit under the seat in front of you) and we are just fine. Allegiant is very open about these fees and that they are pricier if you buy them at the airport. This is an airline where you pay for your experience. Don't pay $52 for a seat and then expect plush seats, a free carry-on in the overhead, and free drink service. Each of those things cost additional money and as long as the plane is in good working order, I'm happy to pay for only the experience I deem necessary.

Had booked a flight for my daughter to fly from Harrisburg burg to Punta Gorda. My grandson died unexpectedly therefore, I cancelled my daughter's trip. I lost the money. That’s very, very poor business. Next, for my return trip after burying my 13 year old grandson, I have a checked bag which I paid $30 in advance. I approached the airline employee at the counter. I was told to put my bag on the scale. Apparently, there’s a 40 pound limit. This employee scolded me and said I would need to pay an additional $50 for the extra 6 pounds. I explained that I had a medical device in the bag. She said, "Well, take it out."

Reduced ticket price, no fancy stuff, no eats, no drinks. Just get on the plane, fly to your destination and keep the extra cash. Not a lot of frills at the terminal we used in Austin area, but getting the job done, I recommend these guys.

We were flying from Asheville to Denver Colorado. The departing flight was several hours late, making us arrive in Denver after dark in a snowstorm (3/2/19) at which time we rode in a shuttle for 4.5 hours in the storm to get to Breckenridge, CO. The following Saturday we were to depart Denver at 3:30 for return to Asheville, NC. The flight was initially delayed for one hour. Then more delays. Eventually at 8 pm Saturday evening they announced that the flight was cancelled due to weather. I do not believe the reason for the cancellation but nonetheless we were left in the airport to figure out on our own whether to spend the night in the airport or get a hotel room. Allegiant offered nothing except a phone number which was useless. They did not compensate us at all for the hotel room which was $130. So much for the cheap ticket. The least they could do would have been to provide us snacks at no cost when the plane finally did take off the next day.

I have not had any issues with Allegiant Air in fact just this week they helped me out with a cancelled passenger of mine that became ill at the airport while waiting for the flight. They went beyond what they would have to help me out. I do wish that they would offer more flights between Fl. and North Dakota.

Stews Really super. Very responsive to questions and requests. Friendly but still professional. Plane's interior well maintained and neat despite quick turn around times. Schedules are good except return flights from LAS. Practically lose a whole day as return requires you to be at the airport about be six o'clock in the am.