Allegiant Air Reviews

I booked a last minute flight to AZ. The night before I got really sick. I called customer service only to be hung up on, twice. I asked to speak to a manager and was just told no. Apparently there is no escalated issue department. I was told my issue did not qualify as an escalated issue. I keep going back and forth with them over email and they're just not customer friendly. They are terrible. Go somewhere else.

I'm to pick up some today 11/16/23, the flight was delayed, I called this airline for ETA, they refused because I only had the flight #; AND REFUSED TO GIVE ME A SUPERVISOR & HUNG UP ON ME; DON'T USE THIS AIRLINE.

I have flown Allegiant 4 times in 3 weeks- same personal item (backpack) each time with no issues. On my 5th flight I went to board and the gate agent said I needed to talk to another one of the gate agents - not knowing why? I was asked to put my bag in their measuring device / it was overstuffed a little and she said, "You have to pay $75 now or you won’t get on the plane." I was flabbergasted. I explained I purchased this this backpack for exactly this reason and made sure it was in their personal item measurement requirements. Her comment to me was - "Well I guess you are just lucky for the the 1st 4 flights and saved money." I was shocked and very mad. Paid for the carryon so I didn’t miss my flight - Mad and frustrated - got in my seat, tested the size of my backpack and it fit under my seat in front of me, but put it in the overhead bin, since they made me pay $75 for a space in the bin.

My mother has been flying Allegiant for the last couple of years to and from Florida. We made arrangements again this year. Unfortunately, her health got in the way. Tried to cancel her trip (just a couple of days away) as she was in the ICU at the hospital. That was too late I guess for Allegiant, so no refund or credit to her account. A few days later, mid October, 2023 she passed away. I tried to call the customer service line (been in queue for a call back for 6 days now). I finally got someone in the chat. They don't refund anyone's tickets I guess for any reason, including the passenger's death. Flight was for 6 months from now. They still even charged her the cancellation fees! Was very disappointed with their reaction. Beware!

Don't fly with Allegiant. They suck and they are liars. We had a flight out that was delayed by 3 hours. Flight delay was posted at 9 am, our flight was supposed to leave at 7:36 pm and we were told to be at the Airport at the regular time, just in case things changed and the flight moved up. We were there at the regular time, and yes, we hit the bar ( just like the rest of the other unhappy passengers). Flight finally arrives and we start to board at 10:30 pm. We were then denied boarding because they "smelled" alcohol on us, and an employee lied and said she heard us threaten to blow up the plane.

On a flight to Punta Gorda, Fl last month I purchased a cranberry juice, which according to the menu, should have cost $3.99. When I received my credit card statement, come to find out that I was charged $16.99. I emailed customer service & received a confirmed receipt message, but never heard back from them. Apparently that's how Allegiant makes additional money from their customers these days.

The app was not working and I called in to customer service to get checked in. The rep was so rude and unhelpful. I was blown away even by today’s standards of extremely bad help. I was highly dissatisfied by my experience with this company.

When I’m traveling to a 2A friendly state I always check to see if I can bring one of my pistols. Of course the great state of Tennessee allows this so I brought one with me for our trip and have done this many times. In the Albany Airport the drill is bring the locked case to the counter of the airline you are flying, whoever is working the counter calls TSA, TSA agent arrives, I open the locked case and then the TSA agent calls one of the Albany County sheriffs and both look at my drivers license and my pistol license as I fill out a TSA card and sign it, the signed card goes in the case and I lock it, receive a baggage claim ticket and the locked case goes with all bags.

We have been flying back and forth from Richmond and Clearwater for a number of years. Got up at 3:00 AM today to catch a 6:10 am flight. We got an email on the way to the airport that there would be a 30 min. delay and when we check in it is now leaving at 10:38 AM, next they announced a 11:20 departure. This has happened to us numerous times. One the we were hit by another vehicle and made us late getting to airport. We were told that the ticket deak had just closed about 2 min. before we arrived. The employees has gone up to the gate to work. We asked security if they could come and check us in since we were on an accident. Their reply was no. It cost us $1200 to get tickets on another airline and a hotel room. This will be the last time we use Alliegant.

If I had came here before buy my tickets I would never had bought it. Don’t let them to fool you. The prices looks good at the begging but this is the top airline in the raking of delays. All the planes are old and all times the plane get something that is broke and need to be fixed. Don’t do it, don’t fly with them.

I paid $164 for 2 bags at the time of ticketing. Two days before we left, we changed it to 1 bag and the airline charged me again $82, instead of refunding $82! In the end, the $164 "refund" was issued in the form of a VOUCHER that expires in 10 months! (We're not set to fly again until 1 year from now.) Nowhere on their website or the mobile app does it say VOUCHER refunds are given for changes in baggage! If you're flying this airline, do not pay for baggage until you are 100% sure of what you are taking.

Canceled flight after I got through security. Absolute nightmare. Have been trying to get ahold of anyone for 4 days, through email and phone- no response. Have not received a refund. Spend an extra couple hundred on Delta, or other airline. This one is unreliable.

Upon boarding flight it was on time, after getting on there was a maintenance issue. Took over 40 minutes on the runway until we actually left Punta Gorda. Arriving in Harrisburg we had to continue to sit because the gate was open. A two hour flight including check in time is going on six hours!! This is horrible. Feels like being held hostage.

After delaying our flight MULTIPLE times, when we finally got close to leaving they announced the flight has been cancelled due to no plane there to take us (for our scheduled flight). We lost $1,300+ for our hotel that they were not willing to give any compensation for due to them canceling our flight after we had been there for hours. Will never use Allegiant again. It will be worth the money to fly with a larger airline to ensure we are taken care of.

My flight from Spokane was delayed 5 hours therefore I missed my connecting flight to Tulsa. Allegiant told me that they cannot help me find a flight and there are no refunds. Now I am stranded at the airport.

This was my return trip and I was charged $50 at the gate for my “additional carry on bag”. I had a shoulder bag and a purse, both of which fit comfortably below the seat in front of me. I had both of these same bags on by first trip and was not charged. Ridiculous. They seemed to be very interested in getting everyone boarded early and as quickly as possible on both legs of the trip.

I flew Allegiant from St Petersburg Fl, to Wichita Ks, today 6/7/23. The attendants were very rude when I attempted to ask a question. The man seated next to me said "what's their problem" to which I replied, "I don't know, I'm speechless". A short while later I noticed dirty looks from the attendants, primarily Lisa, to the point it was uncomfortable. I then saw them summon the Capt out of the cockpit and point at me. The capt made a call on the wall phone and looked at me and made a statement like "took care of him". Then they passed refreshments, and passed me by, ignoring me. After that, back to the evil stares. It was so bad I summoned her over and asked what was wrong. Lisa replied "another passenger told us you called us **, and that makes you a level one threat".

While boarding Benda was approached and told she had to check her carry on $50.00. This carry on was not over the the size nor weight, This carry on checked fine from Knoxville to Vegas with not extra charge. We had flown Allegiant, Delta, International and never had a problem until May 19,2023. I will not fly Allegiant again my mom was treated in an unprofessional manner and other people's luggage was bigger and no one stopped (but us). We ask for a refund but they stood by Las Vegas boarding. How can it be that that bag has flown all over the world and with Allegiant never a problem before. We will fly with a different airlines from now on.

BE CAREFUL!!!! My roundtrip flight to PA began this past Sunday (5/7/2023) morning and I tried to check in on Saturday morning. My return to FL is tomorrow 5/11/2023 and I tried to check in today. On both occasions I tried using Chrome, Microsoft edge and Duckduck on my laptop as well as chrome, duckduck, and the mobile app on my Samsung cell. None of these methods would allow me to navigate to the light check-in screen. I have been told that there was a major site upgrade, however, no one is monitoring the upgrade results nor are they fixing them! Took me couple hours to get through to their customer service to get checked in. Only other option was to wait until I get to airport to check in and they will charge you $5. Sounds like a back door reason to collect more $$$$ from customers!

Even though our flight was delayed due to weather, our crew was very efficient and kept us informed and they had the best attitudes even though they'd worked a long long day. I was totally impressed with their service! Great attitudes! Thank you for your dedication to your job and for keeping us all smiling and informed!

Allegiant Air lost my luggage in non-stop flight.! There is no luggage counter in Indianapolis, so I went upstairs to the ticket counter and inquire about my lost luggage. A Very Rude ** rep threatened to call the police if I will not leave without my luggage ...

Crammed into seats with very little legroom, not even room under the seat in from of me for a small bag, no free drinks or snacks, and any seats betters than mid-plane and back will cost extra. I'm just glad that my flight was only an hour in this sardine can. Carriers like this are an extreme abuse of the cost-conscious consumer. Expect to pay extra for everything. I'm surprised the onboard toilets aren't pay-per-use toilets.

BUYER BEWARE - never fly Allegiant Airlines as they will cancel flights - with no reason given - and leave you stranded. They have done this 3 times in March, 2023 - they are the absolute worst airline and I will NEVER FLY THEM AGAIN!!!!

Despite coming down with COVID-like symptoms 2 days before flight, there was NO FLEXIBILITY with the itinerary. I lost $279. I guess they'd rather spread disease than work with customers. On hold for over 1/2 hour before I finally gave up. This was my first, and will definitely be my ONLY experience with this airline. Be aware - they also have the worst on-time departure rating of any US airline.

I booked a flight and was charged four times on my credit card. I called to find out why I was charged 4x for one flight and was told that I would have to pay another $94 to make changes for their mistakes. Sat on hold for over 2 hours and had to drive from Columbia to Greenville to speak with the closest Allegiant employee in person. Never again will I do anything with this airline. They have NONONONONONONO customer service.

Don’t fly with this airline. Terrible experience! We encountered several customer service issues flying with this airline. First, we didn’t receive a notification that the flight was running late until we were already checked into the airport. We found out later from others that they had known about the delay for over 2 hours prior! I believe the DOT requires a 30 minute notice from when the airline finds out. That didn’t happen.

The flights are inexpensive, and the schedule is limited. I shouldn't be surprised they don't invest in customer service. I had to change a reservation. It was a bit complicated, so I tried to call the 800#. My first attempt, I was put on hold for 30 minutes before they disconnected me. I tried again and sat on hold for 1 1/2 hours before they again disconnected me. I finally gave up - very frustrating. Don't expect them to help you with any questions or changes to your reservation.

This was our first time flying with Allegiant and out of the Provo airport and I had heard horror stories but decided to take a chance and now I’m regretting it because our flight got cancelled today to Provo, Utah allegedly due to “weather concerns.” However, we have family in Utah there who say it’s barely flurries right now and projected to get better, not worse, over the next several hours. So I don’t believe for a second that it’s due to weather. Did salt lake airport have to cancel any of their flights? What about the other flights landing in Provo today? Why didn’t those get cancelled as well? This was all after they delayed the flight for almost 2 1/2 hours making it impossible to rebook for another flight same day. Now we have to rent a car and fly out tomorrow from a different airport on a different airline for way more money than we are getting reimbursed for this flight because Allegiant doesn’t have another flight out from this current airport until Thursday (it’s Sunday today).

Had a 5 hour delay from Chicago to Punta Gorda as they said it was a transponder malfunction on the plane. 5 HOURS delay on our way back to Chicago. Guess what. Another 2 hour delay for the same issue.

Ridiculous wait times. Tells you to call during off peak hours for a shorter wait time so I call at 9 pm... 3+ HOURS on hold so far. I don't even know if they will change the name on the ticket without charging me yet. Extra $ for bags, extra for a CARRY-ON (yes, $30 for a carry on bag.) And if your $30 checked bag is over 40 lbs (not 50 lbs like other airlines) it's another $50. Ridiculous.

They charged me $50 for a small carry on luggage in the WPB airport to go to Knoxville TN without weighting it or anything, and they also charge for water during the flights. (I couldn’t pay for the CARRy ON luggage in the app due to technical issues and when I used the app I was charged $17 for the carry on luggage, at the airport was 3 times the price.)

Seats available but they split the family, leave the kids by themselves. I need to pray to my kids don't spills soda on the next passenger. It's not because the 50 bucks to change 4 seats. The company has no ethics or consideration for the consumer. Do you think that 50 for 4 seats will change the company's results?

We were very excited Allegiant was coming to Bishop Airport in Flint MI. We purchased tickets immediately. Covid started so we had to postpone our flight. I have a medical condition with documentation by my physician that states I'm unable to wear a mask. Our tickets expired before the mask mandate was lifted. I contracted Allegiant multiple times and included my physician's note, no response. I feel like they discriminated against me because of my medical condition, all I was requesting was to reschedule my airfare. They couldn't even be bothered to respond and I lost my money.

I came across a family emergency and the care and time JOCELYN F. went above and beyond to help me tend to my problem. Allegiant customer service is amazing and they actually listen and care! I have always flown with them but know the extent of compassion they have I will remain a loyal customer. Thank you Allegiant and for your amazing workers and customer service.

I am currently on flight 543 that was suppose to leave from Nashville at 4:46pm. We did not leave until almost 6pm. We arrived in Grand Rapids around 7:30pm. The pilot told us we may have to circle around because of the weather or go to a nearby airport and wait until the weather clear up. Well after 10 minutes we left and went right back into the sky. Nobody said why. After 15 minutes the pilot says we are going to Indiana to fuel up and wait until the weather clears up. After that nothing. Another 10-15 minutes he says we will arrive in about 60 miles (what is that I don't know). We arrived. They let us off the plane. We waited 2 hours.

I bought round trip tickets to visit family in Florida just before the pandemic hit! Unfortunately I wasn’t able to go due to pandemic but was refused refund credit only. So I Had booked to go but unfortunately again was scammed for a vehicle and lost all my money due to it so had to cancel my trip last minute. I was told tough cookie you lost all your money. No refunds, credit or reschedule. I tried to explain this ticket was from pandemic and I have legit paperwork from the police that I was robbed for all my money. A victim of a very large scandal that thankfully I was smart enough to unravel so no one else had to become victim but lost everything including my airfare. :(:(:(

Allegiant has cancelled 3 of our flights just this year. Since they offer so few flights and don't code share with other airlines, you are left stuck having to purchase very expensive last minute fares on other airlines. They just did it to us again for Thanksgiving week. Our flight was cancelled 8 days before the trip with no explanation. We had the privilege of spending $800 more for holiday travel since it was pretty last minute. Whatever savings you think you are getting upfront by a budget airlines will bite you in the rear since you will spend far more due to all their cancelled flights. We will no longer risk it. When I have called customer service, they said that is the risk you take and why they are so cheap. Grrr.

In the last 3 weeks I have had 3 terrible encounters with Allegiant. I am not one to usually leave bad reviews when the circumstances are generally out of their control but I think this needs to be known by future travelers. On a flight from Orange County to Provo and as we were about to take off the captain announced that there were negative weather conditions in Provo so they would try to land but “it’s not looking good”. So as they were about to land in Provo they began to ascend and then said “We won’t be able to land, we are diverting to Mesa, AZ”. Ugh. So we get to Mesa Gateway and basically they just kicked everyone off the plane and said “You can book another flight on the app or rebook with another airline.” Uh, the next flight back to Provo was 3 days later, it was almost midnight and there were mother other airlines from that tiny airport.

We have flown Allegiant Air many times over the years. I will go out of my way to fly with this airline, even over Delta. I don't know how they continue to offer such low fares flying mostly into their own small airports such as Clearwater-St Pete & Phoenix-Mesa. Our recent trip was from Toledo to Phoenix-Mesa. Two tickets with upgrades came to $252 in total. Get serious. If we would have driven to Detroit-DTW and flown with Delta it would have been over $1,000. The arrival and depart times were during the day and not red-eye like Delta. Very clean and modern planes. The staff is always pleasant.

I booked a flight for Granddaughter's wedding from Sarasota to Flint. On Allegiant Air. The flight was for Nov.10th. I booked in August. September 4th my husband passed away, then Hurricane Ian hit my area in Florida. I was one of the lucky ones, I can still live in my house, but need a new roof, new ceilings in Great Room and Kitchen plus outside trees and shrubs look like a war zone. I call customer service for 2 days and could not get through. After research I found another number, got in touch with customer service. I was on the phone for 51 minutes and ended paying $100.00 plus a deposit. They told me they paid to a car rental company. They gave me 2 vouchers, would not refund my late husband's money. I understand not mine. Most uncompassionate company I ever dealt with.

This is now considered the worst airline I have ever traveled with. They announced a 4.5-hour delay with no explanation or empathy to travelers. We were offered some soda/pop, but no food vouchers or anything. I reached out to customer service twice by email, with no response. I tried the customer service line with an hour hold, to no avail. The chat box is never available. What a wasted airline!

Allegiant app charged me twice for 1 roundtrip ticket over month and half ago.. Sent over 20 emails to their fake customer service, no response... NOW I'M GOING TO SUE THEM FOR THEFT, NEGLIGENCE, LATE FEES, INTEREST AND FALSE ADVERTISEMENT.

Myself and another passenger had a flight booked for today, October 3, 2022 to Ft. Myers, Fl. today. My house was completely destroyed, I talked to an agent regarding what to do, and I was told that unless the airline, Allegiant, cancelled it themselves I would still be charged for the flight. I checked the status of the Ft. Myers airport RSW, and the airport is still closed today. So no commercial flights could land. Allegiant airlines is still going to charge me for the flights, even though the airport is closed.

You have no right to keep any of the money. Especially on such a thing as having to cancel because of a hurricane!!! You are a bunch of scumbags. I despise your company and eSky for keeping $64.32 of my money because you cancelled my previous flight. You are nothing but a rip-off. Always looking for ways to steal people's money, I am disabled and on social security. You are the scum of the earth. Treat people the way you want to be treated. You have been reported!!!

When you want to know what time you can check in your luggage. They tell you it is 2 hours before. But I had to talk to some employees of the company to find out to when you can. It is better to use their app if you have an account with them.

One flight was good 2.5 hrs no problem, the return flight was canceled the day of (just a few hrs prior) no explanation, just canceled... Tix are cheap, but if you get canceled last minute and you're having to purchase last minute tix thru another airline you'll pay EXTRA! As this airline only flies to certain places twice (2x) a week. Book at your own risk! Good luck.

My flight with Allegiant was scheduled for Saturday, May 28th out of Grand Rapids to Orlando. I returned on Sunday, June 5th via American Airlines out of Tampa Florida. My luggage was lost. I spoke with Bonnie, Grand Rapids Allegiant representative for many days. She was SOOO nice and tried to help as much as possible. By Wednesday, June 1st Bonnie let me know it was not likely we would find the suitcase at this point (5 days) and to keep all receipts for purchases made during our stay. This was devastating news. So many favorite things are just gone!

I had my flight cancelled. When I immediately logged on to get a new flight the soonest I could get a flight was 11 days after my original flight. I spent 4 hrs on hold trying to contact the company who has "24 hr service". I tweeted and emailed them but nothing. I don't know how to book a new flight because 11 days later does not work for me and no one is responding to my requests for help.

They canceled our flights in the last minutes without any reasons. I tried to call but the phone did not even ring, I wrote email and called everywhere to see what happened but no response at all. They messed up my hotel booking, car booking and my whole trip. It was my first time booking with Allegiant and there will be no second time here, no more. It has a cheap price for some reasons, very disappointed. STAY AWAY!

We had a trip booked for our family and pre-paid for hotels and Allegiant just canceled our flight. When trying to re-book due to their website not allowing me to do so I was on hold for OVER an hour for not only to NOT be able to book a flight to the other city we needed but for them to do absolutely nothing to compensate for the huge inconvenience this has caused us. I am an Allegiant World Mastercard holder and I am seriously regretting ever signing up for it. Their customer service and willingness to help you and make things right when they mess up is HORRIBLE. Save yourself the headache.

Low cost may not be really low cost… Do you want to be charged $5 for a printed boarding pass? Don’t make the mistake of not prepaying for your bags… If you do expect the cost to double! Rent a car in conjunction? They do not include taxes at the airport. That’s an additional $75 in my case. Want to discuss it? Forget that. You can’t get ahold of anyone. There is a Google link that literally says “why doesn’t Allegiant answer the phone”.

This is not about cheap as Southwest is cheap and their service is impeccable. Unfortunately, I flew this airline as it was local and I had never been to Eugene, OR. This is a negative. I am used to suffering on air flights. People forget not only is seating horrible for tall people, we use more luggage space, for the exact same clothing the average person uses. So, we pay. No problem. But to be herald as cheap, then be rude, sweaty, steal your money, say it's in the small print but there is no small print. Ask specific questions, have the answers in writing and still not have them honored. I honestly believed I would never assigned another airline to the 7th level of Dante's hell with Spirit Airlines but....yeah...move over Spirit and welcome your sister Allegiant...smh.

Along with many others, I want to express how dissatisfied I am with Allegiant for canceling my flight. I spent over a week of my time researching and booking the flight, hotel and car rental for a vacation 6 months in advance. They canceled the flight without any reason or explanation. I will not be spending any more of my valuable time planning a trip with them so they can arbitrarily eliminate it. I guess they in with the cancel culture mentality. They aren't the only ones who can cancel. I cancel them!!

The worst experience I’ve ever had with an airline. Honestly, I’m embarrassed for Gina, the customer “support” representative. I flew an employee down for work. He got to the gate 20 minutes before the flight was supposed to take off and saw it leave the terminal. I called Allegiant to try and get a refund. After waiting for 2 1/2 hours, I spoke to Gina for less than 10 minutes explaining the situation. She said “I shouldn’t even be talking to you this long since you cannot verify the information.” I gave her ALL the information. She was just embarrassed because I called her out for being terrible at her job. It’s clear they make you wait on hold for an inconceivable amount of time then if you are patient enough to get a “support” representative they just give you the run around then hang up on you. It’s pathetic an airline like this even exists.

First of all, I value Allegiant Air very highly. I enjoy flying with the airlines and have never had any difficulty at all. On a recent flight I overpaid fees associated with my flight and was due a refund. I contacted customer service (702) 954-8699 and requested assistance. The customer service rep was very rude and condescending. She demeaned my questions and attempted to make me feel very foolish. I've worked in the human resource field for many years and I would never allow an employee such as her to work with the general public. Her behavior reflects very poorly on Allegiant Air. I made my call at 10:45 on 5/18/22.

My son has medical condition and has been flying with his service dog for 3 year. Today as he was going to go back home, Allegiant denied him the right to take his dog. Unfortunately due to his medical condition he cannot fly without her or put her in a crate. She has always flown on the floor in front of him. Due to Allegiant refusal to allow his service dog, he had to rent a car and try 16 hours to get back home. Thanks Allegiant for being the worst airline ever. Shame on you to deny people with medical condition take their service dogs with them.

I have flown over a dozen times with Allegiant since 2010. They are my go-to airline for all my trips. Yesterday was the first time I ever had an issue. After 8 hours of delays, the flight was ultimately canceled along with all other flights out of FLL that evening due to maintenance issues. How did Allegiant make this right?

Flight from Stockton to Las Vegas was to depart from Stockton at 10:08 pm with an arrival time of 11:30 in Vegas. First they called priority and we got up. Then they said, "Never mind. We need to get maintenance out here and we don't know when that is." Then came back on and said, "We will leave in an hour." It's 6 minutes from being an hour and we still are nowhere close to departing. They are very unapologetic and I noticed they have the police here. They were not here before so I think they called them because we aren't really leaving for hours!! I will never fly Allegiant again. I don't care if the airfare is double the price at another airline. They will never see another penny. I hope this airline gets shut down or consumers wise up and stop flying on them. I'm extremely disappointed. The staff is extremely rude and act like we are cheap and that's what we get for flying with them. It's unbelievable.

6 days before our spring break trip, our flight home from Sarasota on 4/9/22 was cancelled by Allegiant. Since we could not get through to Allegiant's customer service department, we sent an email requesting a 1/2 refund so that we could book another flight home. With no notification, Allegiant cancelled our entire trip, including the flight to Sarasota. When we rebooked THE SAME FLIGHT they charged us an additional $500 for THE SAME FLIGHT we had booked since October 2021. There was NO ONE for us to talk to on the customer service line (waited on hold 6+ hours once), NO ONE available to chat with on-line and NO ONE available to help us at the airport. After 4 separate trips to the airport, we finally found an Allegiant manager who then informed us that he could offer us no help.

I flew with Allegiant Airlines. They damaged my baggage. I went to counter and showed their employee your damage to my baggage and everything that was broken side. Was told that I need to call customer service and file a claim. I have filed a claim. It was denied stating that I never told them I had fragile things inside my baggage when there is clearly a fragile tape from allegiant airlines on my bag even emailing them a picture of my bag with the tag.

By far the most horrendous service for a military family. My flight was on April 22, 2022 at 7:30am. I downloaded the app on my phone the night before and checked in to my flight within 12 hours of my flight time. I got to the airport at 6am and went and sat in the Cafe by the security clearance until it was closer to time to get to my gate. At 6:30 I went to the security line, I got the the front of the line and was advised by a very nice TSA agent that I wasn't checked in on the app and would need to go to the front desk. I got in line and waited for an Allegiant representative as I approached the counter I explained the situation with the representative KATIE who was very condescending and even grabbed my id out of my hand with force. She advised me the cut of was 5 minutes ago and that I would have to reschedule my flight and pay a new fee.

We received outstanding service from an Allegiant employee, Bob ** who told us he was at the Toledo Ohio Airport from Louisville KY to help the employees for a few days. He had been with the company for a long time and you could tell. He went above and beyond the service we expected. Thank you so very much Mr. **, for renewing our faith in the service industry. We will remember him because of his knowledge and kindness and patience on a very busy day in March of 2022 at our Toledo airport.

Cost me a short notice spur the moment ticket twice in one week & they wanna throw themselves on the "safety" crutch!! Delta flew the same route no problem! So listen up people...if Allegiant screws you & leaves you stranded & you complain & they give you a $50 voucher for your trouble...wipe your butt w/ it & message me regarding a class action suit. If you cash or use that voucher, you cannot be included & that's why they send it... hoping you will accept it & move on. DON'T DO IT, PEOPLE! They will never stop if we do not stand up to them...don't be fooled.

Asked to leave plane, did so without complaint. Gave my side of what happened. Head Gate Staff says they are sorry, it was all a misunderstanding. REALLY!! Then charged 250 for new ticket and small carry on. Never a problem flying until Allegiant. 100's of bad reviews from canceled flights, rude staff, constant delays.

Allegiant Air completely lost my girlfriend's bag on a direct flight from Orlando to Portsmouth and made no serious attempt to ever find the bag or even reach out with a courtesy call. Okay, so mistakes happen, but customer service never even spoke to my girlfriend in person, but treats her like a potential lawsuit whom they now harass for detailed receipts so that they can make a minimum payout based on "depreciation." When I interceded on her behalf, they sent her a form email misspelling her name and saying that they cannot reach out to her in person because "she has a claim." This airline is the Greyhound of the Skies. Their customer service address is a POB in Las Vegas (for real). Probably because their infuriating treatment has caused past customers to send them anthrax through the mail. Save yourself grief and fly a real airline like Delta, Alaska Air or Jet Blue.

I have attempted for weeks and weeks and weeks to contact Allegiant Air to simply upgrade the car in my bundle to a larger vehicle. The car company (Enterprise) can not do so, because it was booked thru Allegiant. I have been put on hold for periods of over 2 hours when calling and no one ever answers. Often times the customer service line simply rings busy. I have used their online chat and representatives are never available to chat. I have written customer Service multiple times via email. They Never respond! It is not worth the tiny savings you think you might be getting by using their service. They say you can get refunds and make changes, but beware. You will never be able to reach anyone to do so. Their customer service is the worst I have ever encountered.

Booked with these guys plenty of times and their customer service is ALWAYS subpar but at least tolerable for the cheap flights, but NOT this time!!! I usually don't go too far out of my way to bash a business but this was above and beyond bad. Booked a month in advance and spent those next 3 weeks trying to get them to answer either a phone call or email. You get email confirmations that they "received" your request but nothing about helping with the problem. I emailed them 6 times, spent over 20 hours on hold, and that was when I didn't get the busy signal which happened 99% of the time. I am on hold as we speak and have been for almost 3 hours. Their website also likes to kick your discounts off right before it charges your card so you can't go back and add it again. I know there are tons of excuses as to why their service sucks but come on, it's just bad business at this point. Zero stars given. :(

My husband and I had a flight booked to DC. We both took the time off work, paid for a rental car, tour tickets, and a hotel. We were walking out the door to go to the airport and received a text that our flight was cancelled. No explanation. We lost the money we paid for rental car, hotel, and tour tickets because you cannot cancel the day of!! There were no other airlines going to DC that night so we had to cancel the whole trip. Terrible customer service!

Our flight was canceled 45 minutes before the scheduled departure. All other flights going to the surrounding areas were already booked. The earliest flight they could offer was 5 days out. There was absolutely no attempt to accommodate the passengers. Had to book a last minute flight with another airline paying twice the cost. I'll never book with them again.

Love the nonstop to AZ from Flint but something needs to be done about the unbelievably long lines at check-in. Also, the long waits at baggage claim are unacceptable. Also, it clearly states at their website that cancellations will be fully refunded back to the credit card that was used. I recently had to cancel a trip which I paid for my disabled combat vet brother, who is on full disability. I did not get a full refund, in fact all I received was a partial voucher for a future trip. I have called and called and at one point waited on line for over 2 hours to speak with someone. I finally gave up. Very disappointing!

In just eleven short months, Allegiant Airlines has unlawfully cost me over two thousand dollars in damages. First stranding me in Jacksonville, Florida, April 2021 by canceling a flight at the 11th hour with no return flight for four business days. Now they are not honoring credit from that canceled flight or refunding me for a rebooked flight to Key West this April 2022. I will be moving forward with a lawsuit to recover my loss and damages unless we can settle this matter in the next five business days.

Same as many reviews on here. Booked months in advance. My flight was cancelled a few hours before takeoff via text message. No reason or any options given. Tried calling numerous times and always rings busy or puts you on perpetual hold. Still haven't been able to talk to anyone or been able to receive a refund. The website won't let me apply for a refund online because I also had a rental car tied to my flight. Say's I have to call.... good luck with that. I'm out hundreds of dollars! Thieves in my book.

2 hrs delayed. No explanation was given..rude fight attendance. Supervisors are a joke in CVG Airport. NEVER AGAIN WILL FLY WITH THIS AIRLINE. Good priced are really not worth it. You basically get what you paid for. :(....DO NOT BUY FROM THIS COMPANY.

Worst experience ever. I was scheduled for a 11am departure and received a text alert at 8am the flight was delayed to a 2pm departure. We had already crossed the border into Buffalo so stayed in the general area burning time at a nearby store shopping and were going to head to airport for noon; 2 hours before the revised flight departure. At 10:55am, I received another text that the flight had been moved up to depart at 12pm, literally 1h 5m from the time the text was sent. We rushed to the airport and were in the line to check in bags within 10 min of this time. At exactly 1115pm the single person working behind the counter announced they would not check in any more bags even though myself and at least 40 other people were still in the line. From the time they sent the text with the new departure time to when she announced the cutoff, it was not physically possible to check in all the people there.

We not only had one flight canceled from ICT to Orlando, but then another from Tulsa to Orlando. I got my first flight canceled less than 48 hours before we left leaving me in a last minute frenzy to get a new flight to make out spring break trip happen. The first agent I spoke to hasn’t had a day of customer service training clearly. Hung up after being on the phone 2 hours on hold and Then to speak with someone that I was an inconvenience in her day. Called again- on hold 45 min to speak with someone more helpful that booked us in another flight the same night leaving from Tulsa to Orlando. Got all the way to Tulsa and got an email that it was canceled. Drove back home- on the phone on for 2.5 hours and got disconnected. Tried again the next morning. 2 hours on hold before I spoke with someone that advised the trip was canceled due to weather. I was in Tulsa, there was no weather for another 24 hours.

I had to cancel my flight during COVID and was given a voucher. When I received the voucher, it did not come along with any rules, guidelines, policies, etc. I knew my voucher expiration deadline was approaching so I attempted to contact customer service a month prior to that date. I wanted to ask about a possible extension and if the voucher had to be BOOKED or USED by the expiration date. I tried instant chat first. Although it said "agents available now", there was no chat available so I sent an email. When I received no response after several days, I sent another email and also tried to call only to be told that estimated wait time is 2 hours!!!

If I could rate this airline a 0/10 I would. Not only are they the most stingy airline. (5 dollars to print a boarding pass?! What about the elderly who aren’t tech savvy?) They won’t even give you water on the plane without paying an unreasonable price for it. No free snacks like the other airlines either. Again unlike most airlines who require weight is 50lb for checked this airlines is 40lbs and it’s $50 per “overweight bag.” Just literally any drop of money they can squeeze out of you they will. Finally we were a bit early for our flight due to rental car return. We waiting on line for over an hour and got to the front and they said, "We aren’t able to check you in until 1hr 45 min before your flight." That barely left time for security. I will NEVER fly with them again and if a friend says they are flying with them I will urge them to fly with literally anyone else. Terrible terrible experience.

I booked a trip to Las Vegas through Allegiant's website and added hotel accommodations, as well. The day before the trip, my husband tested positive for Covid. I called the hotel and was told any changes had to be made through Allegiant since that's how it was booked. I waited 3.5 hours on hold and finally reached a live person. She stated that I would receive a voucher to be used for future travel.

We were scheduled to fly out of Grand Rapids at 8AM December 31. Flight was canceled at 3AM that Friday morning. We rebooked on Monday, January 3rd., agent telling us that was our best option. This necessitated staying in Grand Rapids 3 more nights. 3AM Monday morning flight cancelled again, no explanation. We could not wait another 4 days, and who would trust Allegiant again? We rented a car, drove 300 miles to Detroit, spent a night at the Holiday Inn, flew out Spirit to Fort Myers. We had a choice of 3 flights on Spirit. We travel back and forth from Florida, we will never use ALLEGIANT AIR DOES NOT CARE Airlines unless they are truly the last resort.

Terrible Customer Service (from 1 agent in particular). Agent Natalie that we spoke to at 8:30P MDT via phone call on 1/10/2022 was inconsiderately rude at the end of our call. She actually hung up the call rather than listening to the customer complaint and appropriately responding/sharing feedback. She belittled the customer and did not provide courteous feedback. She let me know she made a note that we spoke to her on the account but would refused to allow me to give any feedback over the phone that she could proactive relay to the team. Let me add that I was chatting with this individual after being on hold for 4 hours and after a 2 hour delay on 1/9/2022 on Flight 712.

Do not trust this company to honor their package deals. Booked two separate packages through Allegiant for hotel and Raiders tickets. Both times (one in November, one in January) they sent worse tickets than the tickets advertised in the packages I purchased. Online chat customer service doesn't work, the phone line says it's a 2 hour+ wait to talk to someone. Thank God I'm not dealing with a flight issue.

Allegiant cancelled my flight for March. Did not refund my ticket. Gave me voucher for 100.less than I paid. I want full $ refund. Have been on hold for 3 hours (today 0 and counting, and 2 1/2 hrs yesterday. I fear they are not even trying to address their clients. My trip was to see a relative who is critically ill. Very frustrated and emotional. What can I do?

My experience with Allegiant on my flight to Pittsburgh from Sarasota was nothing short of aggravating. First it took the people at the baggage check-in nearly 50 minutes to get our bags checked in and ready for flight. Had it taken a minute longer, I may have nearly missed boarding the flight... if they had any idea what gate to be at. Our plane was scheduled to leave out of one gate, but the screen showed a totally different flight boarding from our gate at the same time ours was scheduled. We waited for at least 20 minutes to see if our flight would still be boarding from that gate, and the people at the counter ensured us Pittsburgh was still scheduled to board from that gate.

Flight from Pittsburgh to SRQ landed in Orlando. Passengers were offered a choice of either getting of the plane or returning to Pittsburgh. Not much of a choice. Airline offered no assistance in getting Passengers to Sarasota. Late evening with no other options but 340.00 Uber ride. Get lost was pretty much a message. Never again.

Do NOT EVER FLY Allegiant Air!!!! Worst experience ever! First, boarding the plane, I’ve never seen anyone actually stuff every single traveler’s belongings in that measurement box to check if it was “regulation,” but whatever, it’s the rule. They do not offer you anything on the plane. You have to pay for WATER. When we landed, they had apparently forgotten to get the bags off the plane?? There were barely any incoming flights, it took an hour for our carousel to even start. But that’s not even my grievance.

I had a TERRIBLE experience on Monday with Allegiant Airlines! I paid for a round-trip plane ticket in July to go home for Christmas from Provo to San Diego. When I arrived at the airport on Monday for my flight they told me I was not on the manifest for some reason. I had my confirmation number, the email they sent me, and I checked my bank account and showed them that I had obviously paid $209 in July for my flight.

Arrived Sanford Airport for return flight to Peoria, IL at 440am for 625 am flight. Went to check in baggage no problem. Went to check in but Allegiant couldn't get my phone scan for the boarding pass. After a long delay of getting someone in management to check they then sent me downstairs to figure it out. After a long delay there they sent me upstairs by them too late. Gate closed. Booked another flight that was a ten hour wait to fly to Indianapolis plus a 6 hour roundtrip back to Peoria (100 in gas). After a few emails I finally received a reply. Of course they did not take the blame for anything. No refund. Flown this airline many times but won't anymore.

I have had multiple flight cancelled over the past 2 years so I requested a refund instead of a voucher. The refund was approved. I have not received the refund after months of email communication with Allegiant customer service. Allegiant claims Paynuver processed the refund but, again, I have not received my refund. I have asked Allegiant to find out what bank acct they sent the refund to, no response! I have asked them to call me, no response. Pathetic customer service.

I had a roundtrip flight for my Fall break holidays and the flight got canceled only 2 hours before departure. I tried to contact the customer service for compensation by online chat and Robin cut my chat without letting me talk further. Then I called customer service and after they got my information, they cut the phone. Not only did I lose my non-refundable hotel cost, but I also felt very much disrespectful by Allegiant customer service. I will never ever travel with this airline.

I was harassed, threatened, verbally abused and violated by the lead flight attendant on my flight. I reached out to the company and they did absolutely nothing. Be very careful with these cheap unproven airlines. Not myself, my immediate family or my extended family will ever fly Allegiant again.

This was the worst flying experience I have ever had!!! NEVER NEVER NEVER FLY THIS AIRLINE!! My fiance is a transplant patient and now waiting for another transplant. She has a designated medical service dog, not an emotionally support dog, and actual trained, doctor prescribed (UofU transplant team) service dog who detects and warns of blood sugar levels. Normal airlines allow at time of check in to allow verification of service dog. I called before the flight and waited on hold for 90mins to speak with a customer service agent who explained since it was within 48hrs of the flight I would need to bring her verification letter to the desk check in.

I fly Allegiant often, their low prices and many direct flights from Grand Rapids MI are hard to beat. Yes they do not offer comforts (seats don't even recline) and they nickel and dime you for everything. For a short 2 hr flight, I can deal with most anything. The cancelations are a big problem, but all airlines are doing this to greater extents than before. Best advice, be careful when using Allegiant to fly into one of their lesser served airports (especially when on both ends). They have many destinations that are served once or twice a week, or they seem to drop locations on and off, I've yet to figure out what they have going on. If you're going to one of these locations proceed with caution and your eyes wide open. And especially if you're doing non-cancelable car or hotel reservations or have something that you absolutely must be at, go elsewhere. But if you have some flexibility and are going to one of their heavily served destinations they are worth the chance.

This is the first time booking with this airline. I got a notice that the flight was delayed on the way to the airport. Shortly after that I get another notification that the flight is cancelled, to add insult to injury. I tried calling. There is a two hour wait time. I am still on hold over an hour at this point. Insane! This is the worst and dumbest company! Don’t waste your money on this airline.

Our Mother and 5 daughters do a Mother/Daughter trip every year. This year I booked the flight in June, 2021 for us to travel to Nashville. Our oldest sister got sick and took a turn for the worst in September. Unfortunately she passed and we couldn't bring ourselves to take this trip to also celebrate her Oct. 5th birthday. I notified Allegiant Air and Hilda was most kind with me having to make this call in enough time for Allegiant to be able to book our seats. Allegiant refunded all of our money and was very sympathetic during this horrible time we have been going thru. Thanks to Hilda and Allegiant Air I can highly recommend them. #AllegiantAirrocks!!! This would have been my 2nd trip with them and I will certainly use them whenever I can. Very compassionate company and understanding.

I booked flights in early July and never received email confirmation with the cost of the booking. After many attempts by phone which is impossible to get through in less than two hours, I connected with a CS rep who was going to transfer me and I held for 19 minutes. I then emailed the company to send me details on my purchase. It's been nearly two additional weeks and they still won't respond. And there's no billing dept referenced in their phone tree other than if you have an Allegiant card. My credit card bill did NOT match what I booked and since we've traveled, I have no recourse with my cc. This company is obviously understaffed undermanaged and unresponsive. They're cheap even with all the add-ons, but use another airline. If something goes wrong, you have no recourse and no way to reach anyone.

Terrible communication, unprofessional I called with my husband multiple times to make sure we had all the information we needed and she told us we already had what we needed in the email we received, we got to the airport and did not get to get on our flight because she left out a ton of information we needed to know prior.

So my flight from Florida was canceled and there were no other Allegiant flights available...it happens. So I rebooked with American Airlines. My issue is with the fact that I was on hold for 2 hours one day, 3 hours the next day and finally got through making a call at 4 am on the third day to cancel my flight and get my money back. Add an option to cancel and get get a refund to the card you booked with on your site!!! The vouchers are worthless. And the best part is they sent an email and text about $100 in form of an virtual girt card...the card is no good! Tried it on couple of purchases and it doesn't go through. Makes me think this company is a scam.

Fabulous vacation planned. Planes, trains, automobiles, hotels, tours.... Allegiant cancelled outbound flight via text @0051. No explanation! Spent 4hrs 28 min on hold with customer NO svc, because online chat only available M-F business hrs. Could stand to hear about the unlimited number of firearms I can carry and the proper way to travel with the 11 pounds of ammunition I was allowed any longer. Recorded message kept saying, "Need help?" Hahaha, if only a live person would have helped me.

If you like good or even passable customer care and airlines that take care of your property while you are flying with them, DO NOT fly with Allegiant Airlines. I flew with Allegiant Airline with my infant and for this reason, I traveled with a stroller which I planned to gate check. At check in, I was given a gate check tag for my stroller which I was asked to sign. The purpose of my signature was not explained to me and not written clearly on the gate check tag.

I had the WORST experience EVER with this airline. While we are on vacation in Iowa, our returned flight to PIE got cancelled. The cost of finding a flight going back home causes us a lot of stress and money when it should be a relaxing vacation (cost us more than $500 extra to purchase a new ticket back home). Not to mention that we cannot find a flight back using PIE airport, we need to use TPA and get an Uber to take us to PIE to get our car!! Also, when we called to ask for our refund, they said we will only get a $98 refund and the rest will be voucher. I will never fly with Allegiant again!!! So I need a my full refund not a freaking voucher! I will never deal with that kind of stress with your flight cancellation ever again!!!

I don't mind that Allegiant charges for any checked baggage or that they make it cheaper to add baggage if you do it online. I do mind bad CX. I tried for days to add luggage online but the website was broken. I phoned multiple times but the wait was always more than two hours with no callback opportunity. The website said they they offered Chat with agents but when I tried (again multiple times), I got a popup that no agents are available. I don't know if this is a strategy to force passengers to pay more for checked baggage at the airport or plain incompetence. I suspect the latter. Cheap should not mean bad.

Horrible experience. Two cancellations on 2 weeks without obvious reason. I needed to close my clinic twice with a lot of loss and inconvenience, never used them and I will not again. I don’t recommend anyone to use this airline. In fact this company should NOT operate in USA.

Worst possible experience I have EVER had flying! Do not use this airline unless you have the time to stay 4 days until the next flight, even when it is a mechanical issue. No help getting a place to stay, zero reimbursement for anything and no refund for price of ticket. Ended up spending $2000 for one way flights on another airline for 3 people and 1 ratty hotel room for 1 night. I cannot say again how awful!

AVOID Allegiant! Had our flight cancelled, not postponed, but CANCELLED! Had to then wait over 4 days to get another flight. When asking about the reason for the cancellation, they would only say operations reasons. Called to ask what this means and waited in hold for over an hour... When I finally was answered, I asked what “operational reasons” means and they wouldn’t tell me a specific, but would say it could mean staffing issues, supply shortages, etc.

I had a purchased a travel package with Allegiant for flight and rental car from Allentown to Punta Gorda. Due to unforeseen circumstance I needed to cancel both the car and one flight. I was able to cancel the rental car through enterprise, was never able to cancel my flight because they make it impossible to speak to a human. Can’t cancel on the app or make changes. They tell you to call customer service, but the number is never not busy. The online chat option seemed like a good idea but you get a message that says no representatives are available to assist you. So I tried the email option, but no one gets back to me.

Refund- We have 3 passengers on this confirmation. When we arrived to Kentucky for my brother's wedding, we were notified that majority of passenger's baggage, including ours (3 suits, 6 outfits and essentials), was left in Houston. We didn't have anything but the clothes on our back. We were then informed that we were gonna be reimbursed, for our baggage and any purchases that we were acquired at our stay in Kentucky. After our trip, we tried calling and contacting, the Luggage customer service department. Understandably the lines were busy. But I called everyday for a week, and was still busy. Eventually I got through to an agent after an hour of waiting. We were discussing my situation, they said they don't have access to the luggage department and hung up. It was very unprofessional, I highly recommend choosing another airline.

Worst experience I've ever encountered with the worst customer service I've ever received especially by one of their own "employee" Maria Edward ** which in return showed me everything about the airline if they have such a rude and combative employee working for them allowing her to treat passengers like that is beyond anything I've ever seen!! They also have a bunch of hidden fees and charges that they try to slap on you at the last minute thinking that you have no other choice or to pay it or lose your flight. They'll have you running around the entire airport purposely going to every other airline but their own to purchase add-on that you were never told you needed to have so you do miss your flight.

Allegiant cancelled my flight about 4 hours prior to departure without explanation. Airline would not answer the phone at all after several attempts and being on hold. DO NOT FLY THIS AIRLINE. Immediately tried to offer luggage refund. Refused to return emails sent via their link. No airline is better than this unreliable one. Lost money on concert tickets at destination city that I could not be at. Kept sending me text on boarding the return trip days later when they knew they did not offer me an alternate means of my original destination. Would not be surprised if this airline files for bankruptcy in the near future.

I supposed to flight to Cincinnati for my daughter's wedding on 07/24..all of the sudden they cancelled the flight without any explanation or at least try to accommodate passengers in another flight. Here me CRYING because I MISSED MY DAUGHTER'S WEDDING! I BLAME Allegiant Air. YES IS CHEAP! BUT NOT A RELIABLE AIRLINE. YOU NEVER KNOW WHEN THEY GOING TO CANCEL YOUR FLIGHT. No because is a cheap flight they have the right to cancel flight one hour before departing.. They do not have consideration for passengers. Passengers have reasons to flight and reasons why to pick cheap airlines, not money to flight in expensive airlines. WHAT A SHAME, ALLEGIANT!

I was trying to book flights via the phone number since the website kept kicking me out for days and days. I am currently on hold on their phone number, currently in hour 4 and have no hope of getting any support or help for the website or phone booking. THIS IS NOT ACCEPTABLE!!! Who runs a business like this????

We had an extremely unnerving, stressful and unsatisfactory experience with Allegiant. We have flown with many airlines, and when a situation arises for someone to give up their seat for monetary compensation, there is never an issue. We were to fly out July 9, from Stewart International Airport on flight 2278 to Sanford, FL. The flight was overbooked. Therefore, the gate agent started by requesting 3 volunteers to be bumped for $200 CASH and a rebooked flight. No one offered including us. After a few minutes the gate agent announced the offer was now $400 DOLLARS and a rebooking. Again we did not offer nor did anyone else. A short time after, the gate agent announced an offer of $800 DOLLARS and a rebooking. This offer piqued our interest and the 3 members of our party volunteered.

I have flown with Allegiant Air for years. Always joked that they would fly out that they would fly out with no one else would. It was great service back in the day. I don’t know if Covid hit them that bad but I will never fly with them ever again. I was trying to get to NH see my mother & the rest of my family. I had finally download the app the night before the flight I checked in I’ll set 20 minutes later I get a dang flight has been canceled no reason. Come to find out they had no aircraft. Do they realize people make plans and you can’t cancel at the last minute. I had bought it my dogs may travel arrangements inconvenience to my family were disappointed in and see me. You can’t click on the app to change the flight or refund. Prior to this they charged me double the price. You could never get a hold of anybody I was on hold for over three hours, they don’t answer emails texts instant messaging. Horrible customer service now. Goodbye Allegiant.

I flew Allegiant frequently, never an issue. Had to cancel flight due to Covid & received a voucher. I tried to use the voucher, website said I am not authorized. 4 hours on hold for Customer Service.

My sister and brother-in-law came to visit. Were checked in for a flight at 1:00 pm the next day, at 5:30 am the day of the flight got an email the flight was cancelled. No explanation! Had to book last min on another airline costing over 7.

Booked a package flight/hotel deal. Allegiant never got the reservation to the hotel in Nashville. After holding over an hour and never speaking with a person while in the hotel lobby, had to pay the hotel at the current retail price. The hotel clerk said this just happened with someone else there that never got through to get resolved. As of this writing, still can't get through on any phone number to try and get my money back. Starting to wonder if they have any people working anywhere or just all computers designed so you can't resolve problems.

6/28 9pm. My daughter missed her grandma’s funeral because Allegiant told her there was a weather advisory. My daughter will be 18 in three months. The website says anyone older than 15 is considered an adult. They told her that there was a heat wave advisory for Lancaster which is in the desert not even within the vicinity of L.A. It was dropped at 9pm, which was the time of her flight from Indianapolis, and since she was a minor she could not fly. The agent took her phone and went through her emails to check for confirmation, which was never sent. They laughed when she walked away. I asked if they could hire someone to accompany her as the website says but the agent told me that they didn't do that. What a waste of time, money, and energy, emotions. They told her they could reschedule in July. What a joke and very irresponsible. I tried calling but no one would answer. Horrible company. Spirit for now on.

Allegiant airlines cancelled our flight at midnight the night before our 1 pm flight the next Day. Ruined our vacation. We lost 135 in non refundable deposits plus almost lost hotel deposit of 200. Plus we had to spend the entire next day replanning a whole new trip!!!! They didn't offer a later flight either! Nothing. Just ruined our vacation and cost us 135 extra plus time to redo a whole other trip in midst of covid. Had to get rapid covid tests, etc.

I had a family emergency and needed to get to my Mom asap. She lives alone and broke her hip. I had to get a flight to her within hours. I booked a flight with Allegiant and within 10 minutes of booking I realized that I had made a mistake and canceled that flight and had to book with another airline. Allegiant refuse to give me my money back! They issued me a voucher for another flight, but I do not fly often and need my money back! I cancelled 10 min. From booking and they refuse to work with me! I have never dealt with a company who was so hard to get on the phone and who was so unreasonable. 10 MIN. PEOPLE AND THEY REFUSE TO REFUND MY MONEY. I had to call their corporate offices to get a customer service rep on the line. No one picks up their customer service line! This company is despicable. $195.00 for a mistake...

Allegiant Airlines doesn't even treat us as Humans. Not sure if they knew something called Customer Service. It was never there. They just left us in a limbo.. Not sure why you run such an Airline Company just to make people's travel experience a Hell. We traveled from LAX to Idaho Falls. Our return flight was rescheduled multiple times on the day of travel. Just before 2 hours of the departure they canceled the flight. When we enquired for the options with Allegiant Staff at Airport they said, "You have a smartphone you can figure out what to do and we can't do anything."

DO NOT USE THIS AIRLINE. I purchased tickets for my parents for their Anniversary & Father's Day so they could spend it with me in NYC. They cancelled the flight at MIDNIGHT the night before. We woke up with my parents having no way to get back to Michigan for work on Monday. Allegiant offered to reschedule them to a flight OVER A WEEK LATER. A week later. Not sure how they expected my parents to just live in NYC for another week or not go to work for a week. We were on hold for over an hour with no one picking up and no one from customer service responding to my emails. My parents are now RENTING A CAR TO DRIVE TO MICHIGAN...12 hours. Happy Father's Day. I can't help but wonder if any Allegiant airline execs actually fly Allegiant?

Allegiant airlines gave me the worst customer service experience of my life and nearly ruined my vacation. Our flight was delayed, then canceled, and then we were told there would be no refunds. Our flight was delayed two hours when we arrived at the airport. When the plane still hadn’t even arrived at the new departure time 8:09 I went up and asked one of the workers if our flight was still coming. They said yes, that it was on its way and should be at the CVG airport at 8:45. Even though neither the app nor the tv at our new gate was updated I trusted that she knew what was going on.

When I deplaned after flying Allegiant from Punta Gorda to Providence I sat at the gate in a wheelchair for assistance that never came. After waiting for over one half hour I finally made my way to baggage claim to find that someone had taken my bag. I tried to find someone from Allegiant and was assisted by a Southwest Air baggage attendant who advised me to go upstairs to the Allegiant ticket counter. There were two people there who were of no help. My daughter who had come to pick me up said that she saw my bag on the carousel and then it disappeared. She said that one very large bag (that was totally dissimilar to my bag) remained unclaimed and it was taken upstairs.

We booked a flight to Destin Fla. After booking I read their reviews. I then started wishing I booked with someone else. But the flight and the crew were excellent! Nothing at all to complain about. They were very nice. Had the same crew for the return. The plane was clean and spotless. I thought it was strange having to pay for carry on bags. That was the only thing to complain about. So I was relieved when it was over. I’ll fly with them in a heartbeat.

Great airlines with great prices. I have never had to wait for a flight and we have always been on time or sometimes early. The flight crews have always be very friendly and helpful. I would recommend this airline to my friends.

Don't bother with this airline. Their low rates VERY quickly go away as soon as you want any bags, to pick a seat, even to get water during your flight. They literally charge for EVERYTHING. Additionally, I booked a package deal with them and yet was charged by the rental car company and the hotel in addition to the package price I already had paid. Additionally, it is obvious they don't clean their planes between flights. That's bad enough in a normal environment. But completely inexcusable as we deal with COVID. They should be ashamed of themselves. And no one should ever fly this airline. Additionally, no one responds to e-mails or online chats or picks up the customer service phone.

Provides excellent service at an incredible price point. No frills but cabins clean and personnel very helpful. They also give many discounts to our Military which is awesome. And I like that the airports they tend to use are less crowded than the major airports. Makes for a much less stressful experience.

Very affordable, than other airlines. They are pretty much on time and they are convenient to places I usually go to, and are very courteous, and helpful, when flying with Allegiant I feel worry free and will use them more and more in the future.

The seats are so close together it’s hard to get comfortable. It is also so hard to find both ends of their seat belts. They have the nicest flight attendants. They are so very good with children and their flights seem to be always on time.

Felt safe having our Grandchildren fly to visit us without someone over 18. They enjoyed the flight even though it was a no frills flight. The only thing to remember is to bring your own snacks and drink.

Social distancing was non existent. The price was great for the round trip flight but I felt as though I was in a cattle car. I guess I should not complain since I flew on the cheap and knew what I was getting into. The flight was uneventful and I arrived safely. The seats are very close together. On one leg of the trip comfort was fine, second leg of the trip, someone overweight sat next to me and spilled over into my seat. I will fly Allegiant again but realize that I am flying them for the great fare, not for comfort.

This airlines provides routes that large airlines don’t. Very competitive rates. Also, customer service is very helpful as well as flight crew. New planes offer a safer flight. Check in is fast and seat selection is good.

First time flyers with ALLEGIANT in 2020 at beginning of the lockdowns across the country in March 2020. From, ticket search to completion of journey....EXCELLENCE in every category. I have been a frequent flyer through many years and ALLEGIANT will be my go to airline. Please add more flights. Great job ALLEGIANT! AND THANK YOU.

I booked a flight from Florida to Abe airport for me and my service animal. I had all the information that I always needed but upon boarding the woman says "You can board. We have no service animals on this flight". So I showed her that she was wrong and then she said well you still don't have the write papers the airline changed the policy on what you need (just 8 days ago). You can't get on unless you buy a bag for the dog (70.00) and pay 50.00 dollars for dog under the seat! She was so nasty and stern that she made me cry and embarrassed me that the other people on the plane could not believe it. They helped me come down. I fly to Florida and back 2 times a year never ever will I fly Allegiant again! I flew down on United Air and had no problem. So for now on I will fly down United!

I booked airline tickets and a rental car through Allegiant. The night before I was to fly to Florida I fell and broke my ankle in 3 places. I spent the night in the emergency room and was operated on the following day. Spent the night in hospital after operation. My flight left at 10:45 a.m. and arrived in FL at 1:15 p.m. I was supposed to pickup my rental car (Alamo) at 1:30pm. Obviously I did not make the flight nor was I able to pickup my weeklong rental car ($300+). I called Allegiant in the morning before my flight was to take off to cancel the flights and rental car. I spoke with an unkind representative who explained she would issue a voucher for flights but I would forfeit the $300+ for the weeklong car rental because I did not notify them 24 hrs in advance...

Beware flying Allegiant Air to the smaller airports. I had booked a two week trip with car to Florida, leaving Portsmouth, NH flying into Sanford. A week before I was to leave they canceled the return trip. No other airline flies north from Sanford FL so I had to change airports from Orlando to Boston. The costs I've incurred so far is $83.00 change drop off locations for the car, bus ticket to Portsmouth, NH $24,00, Uber to my car at Pease $TBD. Then the customer service lady was very rude and I'm being nice. They don't keep their schedule and will strand you in FL...

Horrible customer service!!! I missed a flight due to longer wait times, and was asked to pay a $75 fee to get on the next flight. No big deal, life happens and I understand the fee. I went to make a phone call to my daughter to let her know what is going on, and was told to step to the side until I finish. Again, no big deal. Get everything together to stay another night. Go back to the counter to pay the fee and get on the next day's flight, guess what!? NO ONE WAS AT THE COUNTER!!!

First of all if you have a problem and need to call Allegiant Air it is just about impossible. I did finally get through to the most caustic representative, named Stefan. He argued with me about everything. The final blow was when he told me too many spouses were taking advantage of their spouses service. Well a spouse does not get a permanent military ID card unless her husband or wife has served 20 to 30 years. As a spouse of a 30 year veteran whose husband served in Vietnam for a total of three years, Went on temporary duty for months at a time, got cancer from Agent Orange. Who do you think took care of our 4 children while he was away, took care of him from the cancer, and watched him die from Agent Orange. And I might add that he was drafted.

I am a retired combat wounded service member rated at 100% permanently disabled. I have flown with my service animal countless times, but this time my service animal was denied! I had the FAA Animal and Agriculture Form completed by my vet along with the service animal documentation from two military doctors. At check in, two hours prior to boarding, the ticketing agent denied us because we didn’t have an Allegiant form. Mind you the federal aviation form is way more in-depth and what is required by all the airlines. This was going to be my first birthday home in 12yrs, but thanks to their horrible service after providing every form requested, I was denied boarding. I would never recommend flying with allegiant if you are military or have a service animal.

We are thrilled that Allegiant (someone) brought non-stop flights from our home to our favorite beach although, so far, they do not fly when most of us want to go to the beach, which is winter. I have, however, managed to fly on Allegiant two different trips to the beach. My first flight, I was leaning heavily on a walker for minimal walking, wearing a Tens machine and on strong pain meds 2 weeks prior to rather extensive spinal surgery.

I arrived at airport at 8pm on Thursday for a 938pm flight. At 925pm I was told incoming flight was delayed and we were now delayed until 1015pm. No further info was given until the incoming flight arrived at 1038pm when we were told we would leave at 1115pm. At 11pm we were told flight delayed until 12am with no explanation. At 11:50pm were told flight was cancelled. A maintenance guy walked by us and told there were mechanical issues. No info about reason for cancellation was given by ticket agents. When someone complained one of the Allegiant employees said, "It's not that bad. It's just another day". Really? We have been sitting in an airport for almost 4 hours with basically no info and continuous changes in flight departure times and someone has the nerve to say that?

I hate this airline. They promise nonstop for bargain prices. Cancelled our trip at Christmas, delayed my flight in March 6 hrs and canceled my return trip Sun. October 11th. AWFUL. Do not use them!

I recently booked a flight with Allegiant. I had a $50 voucher from a previous flight where they had us sit in an airport for 9 hours! I paid for the current flight with that small voucher and a lot more money. Then I decided to cancel our checked bags. I was told I would get a credit but never got it. Turns out if you use any part of a voucher to pay for a flight, they will never refund you any of the trip. So, I added an extra $60 to my flight for nothing. I don't get a refund and I don't get to check my bags. This is completely crooked. I wouldn't fly this airline again for anything. It is NOT worth it.

Am a dialysis patient who has traveled with Allegiant many times since moving to Florida several years ago. My last flight was so troubling. I fly with a dialysis machine (a life sustaining medical device) that weighs approximately 90 pounds. I always call the airline and prepare them for this situation, but upon flying home from LCK I was charged a fee of $75.00 for the transport of my medical device. I not only have a problem with that but the "agent" who was to assist me was very out of line. When I tried to explain to her that a medical device should not be charged, she only disputed loudly that it was "overweight and inappropriately packed". Mind you this was not only a trip back from my destination Allegiant took me to but the first time I have ever been demanded to pay for transport my medical equipment. It is carried in the box it was delivered to me in and has handles.

I got to the front desk to check in my bags to receive my military discount an hour and a half before my flight. No one ever came to the counter. Me and 8 other people all missed the flight because of needed to check a bag. Sat on the customer service line for over a hour trying to get assistance. Once a representative came to the line he then proceeded to tell me per his records he show I am the only person that missed the flight. I then asked him to repeat his self for the other people standing here who also missed boarding the same flight. Then and only then did a manager come to the phone and tell me the best she can do is book me for the next flight which is 3 days away AT THE PRICE OF $75. So not only did they cause me to miss my flight but also charged me for another one. The staff was so unprofessional and didn’t care. Everyone had to purchase new flights. I will never book this airline again.

I have been in customer service for over a decade. I have gone to work after loss, heartbreak, exhaustion, the list goes on and I have never felt that it was acceptable in any way to treat customers the way I was repeatedly treated by Allegiant. I don't believe in "the customer is always right," but I do believe that when you are representing your place of work that that should be handled with absolute professionalism. Both Sondra and Teresa, at the Mesa Gateway Airport, were less than willing to even hear out what I was there for before stating "they didn't handle that" or "our office is closed." I've gained valuable insight into their companies work culture and unfortunately it reeks of hostility and that if they can get away with not helping, then they won't help. So disappointed in the lack of humanity behind allegiant after this!

They charged my card for flight that I told them twice I did not need. I already had a flight through someone else. They completely ripped me off and I've been trying to get a hold of someone for 3 hours. Do yourself a favor. Use someone else.

I would rate them a 0 if I could. I called and waited to speak to a rep over 40 mins and never got anyone. Their message is a joke a little longer wait times than usual but someone will be with me shortly. I honestly don't think they have any live reps working. It's terrible service to have a customer waiting so long with no respond. My time is just as valuable as theirs. Frustrated.

Garbage customer service. Tried to call ahead about traveling with my service dog. No agents online for days. Called dozens of times, waited longer than 2 hours each time. Still to this day have not managed to reach any living person. Does anyone actually work there?

I am furious!! Our return flight from Orlando to Columbus was bumped forward from 1:55 pm to 1:22 pm, which caused us to miss our flight and incur $225 extra dollars to get another flight. The only notification I got was to my Yahoo e-mail, the day before the flight, which being in Florida I had no access to my e-mail so I had no idea. No text message or call came from allegiant to notify me and my family of this change! We then had to fly into an airport that was 2 1/2 hours away from our original airport, leaving us without a vehicle and having to have someone come and give us a ride. What an absolute cluster when a text or call could have prevented it all... And on top of that, getting charged $225 extra dollars!! This is not acceptable and a very poor way of doing business. We most always fly allegiant but due to the extra cost, time and horrible inconvenience, this will deter me from flying allegiant again!!!