Allegiant Air Reviews

Worst possible experience I have EVER had flying! Do not use this airline unless you have the time to stay 4 days until the next flight, even when it is a mechanical issue. No help getting a place to stay, zero reimbursement for anything and no refund for price of ticket. Ended up spending $2000 for one way flights on another airline for 3 people and 1 ratty hotel room for 1 night. I cannot say again how awful!

AVOID Allegiant! Had our flight cancelled, not postponed, but CANCELLED! Had to then wait over 4 days to get another flight. When asking about the reason for the cancellation, they would only say operations reasons. Called to ask what this means and waited in hold for over an hour... When I finally was answered, I asked what “operational reasons” means and they wouldn’t tell me a specific, but would say it could mean staffing issues, supply shortages, etc.

I had a purchased a travel package with Allegiant for flight and rental car from Allentown to Punta Gorda. Due to unforeseen circumstance I needed to cancel both the car and one flight. I was able to cancel the rental car through enterprise, was never able to cancel my flight because they make it impossible to speak to a human. Can’t cancel on the app or make changes. They tell you to call customer service, but the number is never not busy. The online chat option seemed like a good idea but you get a message that says no representatives are available to assist you. So I tried the email option, but no one gets back to me.

Refund- We have 3 passengers on this confirmation. When we arrived to Kentucky for my brother's wedding, we were notified that majority of passenger's baggage, including ours (3 suits, 6 outfits and essentials), was left in Houston. We didn't have anything but the clothes on our back. We were then informed that we were gonna be reimbursed, for our baggage and any purchases that we were acquired at our stay in Kentucky. After our trip, we tried calling and contacting, the Luggage customer service department. Understandably the lines were busy. But I called everyday for a week, and was still busy. Eventually I got through to an agent after an hour of waiting. We were discussing my situation, they said they don't have access to the luggage department and hung up. It was very unprofessional, I highly recommend choosing another airline.

Worst experience I've ever encountered with the worst customer service I've ever received especially by one of their own "employee" Maria Edward ** which in return showed me everything about the airline if they have such a rude and combative employee working for them allowing her to treat passengers like that is beyond anything I've ever seen!! They also have a bunch of hidden fees and charges that they try to slap on you at the last minute thinking that you have no other choice or to pay it or lose your flight. They'll have you running around the entire airport purposely going to every other airline but their own to purchase add-on that you were never told you needed to have so you do miss your flight.

Allegiant cancelled my flight about 4 hours prior to departure without explanation. Airline would not answer the phone at all after several attempts and being on hold. DO NOT FLY THIS AIRLINE. Immediately tried to offer luggage refund. Refused to return emails sent via their link. No airline is better than this unreliable one. Lost money on concert tickets at destination city that I could not be at. Kept sending me text on boarding the return trip days later when they knew they did not offer me an alternate means of my original destination. Would not be surprised if this airline files for bankruptcy in the near future.

I supposed to flight to Cincinnati for my daughter's wedding on 07/24..all of the sudden they cancelled the flight without any explanation or at least try to accommodate passengers in another flight. Here me CRYING because I MISSED MY DAUGHTER'S WEDDING! I BLAME Allegiant Air. YES IS CHEAP! BUT NOT A RELIABLE AIRLINE. YOU NEVER KNOW WHEN THEY GOING TO CANCEL YOUR FLIGHT. No because is a cheap flight they have the right to cancel flight one hour before departing.. They do not have consideration for passengers. Passengers have reasons to flight and reasons why to pick cheap airlines, not money to flight in expensive airlines. WHAT A SHAME, ALLEGIANT!

I was trying to book flights via the phone number since the website kept kicking me out for days and days. I am currently on hold on their phone number, currently in hour 4 and have no hope of getting any support or help for the website or phone booking. THIS IS NOT ACCEPTABLE!!! Who runs a business like this????

We had an extremely unnerving, stressful and unsatisfactory experience with Allegiant. We have flown with many airlines, and when a situation arises for someone to give up their seat for monetary compensation, there is never an issue. We were to fly out July 9, from Stewart International Airport on flight 2278 to Sanford, FL. The flight was overbooked. Therefore, the gate agent started by requesting 3 volunteers to be bumped for $200 CASH and a rebooked flight. No one offered including us. After a few minutes the gate agent announced the offer was now $400 DOLLARS and a rebooking. Again we did not offer nor did anyone else. A short time after, the gate agent announced an offer of $800 DOLLARS and a rebooking. This offer piqued our interest and the 3 members of our party volunteered.

I have flown with Allegiant Air for years. Always joked that they would fly out that they would fly out with no one else would. It was great service back in the day. I don’t know if Covid hit them that bad but I will never fly with them ever again. I was trying to get to NH see my mother & the rest of my family. I had finally download the app the night before the flight I checked in I’ll set 20 minutes later I get a dang flight has been canceled no reason. Come to find out they had no aircraft. Do they realize people make plans and you can’t cancel at the last minute. I had bought it my dogs may travel arrangements inconvenience to my family were disappointed in and see me. You can’t click on the app to change the flight or refund. Prior to this they charged me double the price. You could never get a hold of anybody I was on hold for over three hours, they don’t answer emails texts instant messaging. Horrible customer service now. Goodbye Allegiant.

I flew Allegiant frequently, never an issue. Had to cancel flight due to Covid & received a voucher. I tried to use the voucher, website said I am not authorized. 4 hours on hold for Customer Service.

My sister and brother-in-law came to visit. Were checked in for a flight at 1:00 pm the next day, at 5:30 am the day of the flight got an email the flight was cancelled. No explanation! Had to book last min on another airline costing over 7.

Booked a package flight/hotel deal. Allegiant never got the reservation to the hotel in Nashville. After holding over an hour and never speaking with a person while in the hotel lobby, had to pay the hotel at the current retail price. The hotel clerk said this just happened with someone else there that never got through to get resolved. As of this writing, still can't get through on any phone number to try and get my money back. Starting to wonder if they have any people working anywhere or just all computers designed so you can't resolve problems.

6/28 9pm. My daughter missed her grandma’s funeral because Allegiant told her there was a weather advisory. My daughter will be 18 in three months. The website says anyone older than 15 is considered an adult. They told her that there was a heat wave advisory for Lancaster which is in the desert not even within the vicinity of L.A. It was dropped at 9pm, which was the time of her flight from Indianapolis, and since she was a minor she could not fly. The agent took her phone and went through her emails to check for confirmation, which was never sent. They laughed when she walked away. I asked if they could hire someone to accompany her as the website says but the agent told me that they didn't do that. What a waste of time, money, and energy, emotions. They told her they could reschedule in July. What a joke and very irresponsible. I tried calling but no one would answer. Horrible company. Spirit for now on.

Allegiant airlines cancelled our flight at midnight the night before our 1 pm flight the next Day. Ruined our vacation. We lost 135 in non refundable deposits plus almost lost hotel deposit of 200. Plus we had to spend the entire next day replanning a whole new trip!!!! They didn't offer a later flight either! Nothing. Just ruined our vacation and cost us 135 extra plus time to redo a whole other trip in midst of covid. Had to get rapid covid tests, etc.

I had a family emergency and needed to get to my Mom asap. She lives alone and broke her hip. I had to get a flight to her within hours. I booked a flight with Allegiant and within 10 minutes of booking I realized that I had made a mistake and canceled that flight and had to book with another airline. Allegiant refuse to give me my money back! They issued me a voucher for another flight, but I do not fly often and need my money back! I cancelled 10 min. From booking and they refuse to work with me! I have never dealt with a company who was so hard to get on the phone and who was so unreasonable. 10 MIN. PEOPLE AND THEY REFUSE TO REFUND MY MONEY. I had to call their corporate offices to get a customer service rep on the line. No one picks up their customer service line! This company is despicable. $195.00 for a mistake...

Allegiant Airlines doesn't even treat us as Humans. Not sure if they knew something called Customer Service. It was never there. They just left us in a limbo.. Not sure why you run such an Airline Company just to make people's travel experience a Hell. We traveled from LAX to Idaho Falls. Our return flight was rescheduled multiple times on the day of travel. Just before 2 hours of the departure they canceled the flight. When we enquired for the options with Allegiant Staff at Airport they said, "You have a smartphone you can figure out what to do and we can't do anything."

DO NOT USE THIS AIRLINE. I purchased tickets for my parents for their Anniversary & Father's Day so they could spend it with me in NYC. They cancelled the flight at MIDNIGHT the night before. We woke up with my parents having no way to get back to Michigan for work on Monday. Allegiant offered to reschedule them to a flight OVER A WEEK LATER. A week later. Not sure how they expected my parents to just live in NYC for another week or not go to work for a week. We were on hold for over an hour with no one picking up and no one from customer service responding to my emails. My parents are now RENTING A CAR TO DRIVE TO MICHIGAN...12 hours. Happy Father's Day. I can't help but wonder if any Allegiant airline execs actually fly Allegiant?

Allegiant airlines gave me the worst customer service experience of my life and nearly ruined my vacation. Our flight was delayed, then canceled, and then we were told there would be no refunds. Our flight was delayed two hours when we arrived at the airport. When the plane still hadn’t even arrived at the new departure time 8:09 I went up and asked one of the workers if our flight was still coming. They said yes, that it was on its way and should be at the CVG airport at 8:45. Even though neither the app nor the tv at our new gate was updated I trusted that she knew what was going on.

When I deplaned after flying Allegiant from Punta Gorda to Providence I sat at the gate in a wheelchair for assistance that never came. After waiting for over one half hour I finally made my way to baggage claim to find that someone had taken my bag. I tried to find someone from Allegiant and was assisted by a Southwest Air baggage attendant who advised me to go upstairs to the Allegiant ticket counter. There were two people there who were of no help. My daughter who had come to pick me up said that she saw my bag on the carousel and then it disappeared. She said that one very large bag (that was totally dissimilar to my bag) remained unclaimed and it was taken upstairs.

We booked a flight to Destin Fla. After booking I read their reviews. I then started wishing I booked with someone else. But the flight and the crew were excellent! Nothing at all to complain about. They were very nice. Had the same crew for the return. The plane was clean and spotless. I thought it was strange having to pay for carry on bags. That was the only thing to complain about. So I was relieved when it was over. I’ll fly with them in a heartbeat.

Great airlines with great prices. I have never had to wait for a flight and we have always been on time or sometimes early. The flight crews have always be very friendly and helpful. I would recommend this airline to my friends.

Don't bother with this airline. Their low rates VERY quickly go away as soon as you want any bags, to pick a seat, even to get water during your flight. They literally charge for EVERYTHING. Additionally, I booked a package deal with them and yet was charged by the rental car company and the hotel in addition to the package price I already had paid. Additionally, it is obvious they don't clean their planes between flights. That's bad enough in a normal environment. But completely inexcusable as we deal with COVID. They should be ashamed of themselves. And no one should ever fly this airline. Additionally, no one responds to e-mails or online chats or picks up the customer service phone.

Provides excellent service at an incredible price point. No frills but cabins clean and personnel very helpful. They also give many discounts to our Military which is awesome. And I like that the airports they tend to use are less crowded than the major airports. Makes for a much less stressful experience.

Very affordable, than other airlines. They are pretty much on time and they are convenient to places I usually go to, and are very courteous, and helpful, when flying with Allegiant I feel worry free and will use them more and more in the future.

The seats are so close together it’s hard to get comfortable. It is also so hard to find both ends of their seat belts. They have the nicest flight attendants. They are so very good with children and their flights seem to be always on time.

Felt safe having our Grandchildren fly to visit us without someone over 18. They enjoyed the flight even though it was a no frills flight. The only thing to remember is to bring your own snacks and drink.

Social distancing was non existent. The price was great for the round trip flight but I felt as though I was in a cattle car. I guess I should not complain since I flew on the cheap and knew what I was getting into. The flight was uneventful and I arrived safely. The seats are very close together. On one leg of the trip comfort was fine, second leg of the trip, someone overweight sat next to me and spilled over into my seat. I will fly Allegiant again but realize that I am flying them for the great fare, not for comfort.

This airlines provides routes that large airlines don’t. Very competitive rates. Also, customer service is very helpful as well as flight crew. New planes offer a safer flight. Check in is fast and seat selection is good.

First time flyers with ALLEGIANT in 2020 at beginning of the lockdowns across the country in March 2020. From, ticket search to completion of journey....EXCELLENCE in every category. I have been a frequent flyer through many years and ALLEGIANT will be my go to airline. Please add more flights. Great job ALLEGIANT! AND THANK YOU.

I booked a flight from Florida to Abe airport for me and my service animal. I had all the information that I always needed but upon boarding the woman says "You can board. We have no service animals on this flight". So I showed her that she was wrong and then she said well you still don't have the write papers the airline changed the policy on what you need (just 8 days ago). You can't get on unless you buy a bag for the dog (70.00) and pay 50.00 dollars for dog under the seat! She was so nasty and stern that she made me cry and embarrassed me that the other people on the plane could not believe it. They helped me come down. I fly to Florida and back 2 times a year never ever will I fly Allegiant again! I flew down on United Air and had no problem. So for now on I will fly down United!

I booked airline tickets and a rental car through Allegiant. The night before I was to fly to Florida I fell and broke my ankle in 3 places. I spent the night in the emergency room and was operated on the following day. Spent the night in hospital after operation. My flight left at 10:45 a.m. and arrived in FL at 1:15 p.m. I was supposed to pickup my rental car (Alamo) at 1:30pm. Obviously I did not make the flight nor was I able to pickup my weeklong rental car ($300+). I called Allegiant in the morning before my flight was to take off to cancel the flights and rental car. I spoke with an unkind representative who explained she would issue a voucher for flights but I would forfeit the $300+ for the weeklong car rental because I did not notify them 24 hrs in advance...

Beware flying Allegiant Air to the smaller airports. I had booked a two week trip with car to Florida, leaving Portsmouth, NH flying into Sanford. A week before I was to leave they canceled the return trip. No other airline flies north from Sanford FL so I had to change airports from Orlando to Boston. The costs I've incurred so far is $83.00 change drop off locations for the car, bus ticket to Portsmouth, NH $24,00, Uber to my car at Pease $TBD. Then the customer service lady was very rude and I'm being nice. They don't keep their schedule and will strand you in FL...

Horrible customer service!!! I missed a flight due to longer wait times, and was asked to pay a $75 fee to get on the next flight. No big deal, life happens and I understand the fee. I went to make a phone call to my daughter to let her know what is going on, and was told to step to the side until I finish. Again, no big deal. Get everything together to stay another night. Go back to the counter to pay the fee and get on the next day's flight, guess what!? NO ONE WAS AT THE COUNTER!!!

First of all if you have a problem and need to call Allegiant Air it is just about impossible. I did finally get through to the most caustic representative, named Stefan. He argued with me about everything. The final blow was when he told me too many spouses were taking advantage of their spouses service. Well a spouse does not get a permanent military ID card unless her husband or wife has served 20 to 30 years. As a spouse of a 30 year veteran whose husband served in Vietnam for a total of three years, Went on temporary duty for months at a time, got cancer from Agent Orange. Who do you think took care of our 4 children while he was away, took care of him from the cancer, and watched him die from Agent Orange. And I might add that he was drafted.

I am a retired combat wounded service member rated at 100% permanently disabled. I have flown with my service animal countless times, but this time my service animal was denied! I had the FAA Animal and Agriculture Form completed by my vet along with the service animal documentation from two military doctors. At check in, two hours prior to boarding, the ticketing agent denied us because we didn’t have an Allegiant form. Mind you the federal aviation form is way more in-depth and what is required by all the airlines. This was going to be my first birthday home in 12yrs, but thanks to their horrible service after providing every form requested, I was denied boarding. I would never recommend flying with allegiant if you are military or have a service animal.

We are thrilled that Allegiant (someone) brought non-stop flights from our home to our favorite beach although, so far, they do not fly when most of us want to go to the beach, which is winter. I have, however, managed to fly on Allegiant two different trips to the beach. My first flight, I was leaning heavily on a walker for minimal walking, wearing a Tens machine and on strong pain meds 2 weeks prior to rather extensive spinal surgery.

I arrived at airport at 8pm on Thursday for a 938pm flight. At 925pm I was told incoming flight was delayed and we were now delayed until 1015pm. No further info was given until the incoming flight arrived at 1038pm when we were told we would leave at 1115pm. At 11pm we were told flight delayed until 12am with no explanation. At 11:50pm were told flight was cancelled. A maintenance guy walked by us and told there were mechanical issues. No info about reason for cancellation was given by ticket agents. When someone complained one of the Allegiant employees said, "It's not that bad. It's just another day". Really? We have been sitting in an airport for almost 4 hours with basically no info and continuous changes in flight departure times and someone has the nerve to say that?

I hate this airline. They promise nonstop for bargain prices. Cancelled our trip at Christmas, delayed my flight in March 6 hrs and canceled my return trip Sun. October 11th. AWFUL. Do not use them!

I recently booked a flight with Allegiant. I had a $50 voucher from a previous flight where they had us sit in an airport for 9 hours! I paid for the current flight with that small voucher and a lot more money. Then I decided to cancel our checked bags. I was told I would get a credit but never got it. Turns out if you use any part of a voucher to pay for a flight, they will never refund you any of the trip. So, I added an extra $60 to my flight for nothing. I don't get a refund and I don't get to check my bags. This is completely crooked. I wouldn't fly this airline again for anything. It is NOT worth it.

Am a dialysis patient who has traveled with Allegiant many times since moving to Florida several years ago. My last flight was so troubling. I fly with a dialysis machine (a life sustaining medical device) that weighs approximately 90 pounds. I always call the airline and prepare them for this situation, but upon flying home from LCK I was charged a fee of $75.00 for the transport of my medical device. I not only have a problem with that but the "agent" who was to assist me was very out of line. When I tried to explain to her that a medical device should not be charged, she only disputed loudly that it was "overweight and inappropriately packed". Mind you this was not only a trip back from my destination Allegiant took me to but the first time I have ever been demanded to pay for transport my medical equipment. It is carried in the box it was delivered to me in and has handles.

I got to the front desk to check in my bags to receive my military discount an hour and a half before my flight. No one ever came to the counter. Me and 8 other people all missed the flight because of needed to check a bag. Sat on the customer service line for over a hour trying to get assistance. Once a representative came to the line he then proceeded to tell me per his records he show I am the only person that missed the flight. I then asked him to repeat his self for the other people standing here who also missed boarding the same flight. Then and only then did a manager come to the phone and tell me the best she can do is book me for the next flight which is 3 days away AT THE PRICE OF $75. So not only did they cause me to miss my flight but also charged me for another one. The staff was so unprofessional and didn’t care. Everyone had to purchase new flights. I will never book this airline again.

I have been in customer service for over a decade. I have gone to work after loss, heartbreak, exhaustion, the list goes on and I have never felt that it was acceptable in any way to treat customers the way I was repeatedly treated by Allegiant. I don't believe in "the customer is always right," but I do believe that when you are representing your place of work that that should be handled with absolute professionalism. Both Sondra and Teresa, at the Mesa Gateway Airport, were less than willing to even hear out what I was there for before stating "they didn't handle that" or "our office is closed." I've gained valuable insight into their companies work culture and unfortunately it reeks of hostility and that if they can get away with not helping, then they won't help. So disappointed in the lack of humanity behind allegiant after this!

They charged my card for flight that I told them twice I did not need. I already had a flight through someone else. They completely ripped me off and I've been trying to get a hold of someone for 3 hours. Do yourself a favor. Use someone else.

I would rate them a 0 if I could. I called and waited to speak to a rep over 40 mins and never got anyone. Their message is a joke a little longer wait times than usual but someone will be with me shortly. I honestly don't think they have any live reps working. It's terrible service to have a customer waiting so long with no respond. My time is just as valuable as theirs. Frustrated.

Garbage customer service. Tried to call ahead about traveling with my service dog. No agents online for days. Called dozens of times, waited longer than 2 hours each time. Still to this day have not managed to reach any living person. Does anyone actually work there?

I am furious!! Our return flight from Orlando to Columbus was bumped forward from 1:55 pm to 1:22 pm, which caused us to miss our flight and incur $225 extra dollars to get another flight. The only notification I got was to my Yahoo e-mail, the day before the flight, which being in Florida I had no access to my e-mail so I had no idea. No text message or call came from allegiant to notify me and my family of this change! We then had to fly into an airport that was 2 1/2 hours away from our original airport, leaving us without a vehicle and having to have someone come and give us a ride. What an absolute cluster when a text or call could have prevented it all... And on top of that, getting charged $225 extra dollars!! This is not acceptable and a very poor way of doing business. We most always fly allegiant but due to the extra cost, time and horrible inconvenience, this will deter me from flying allegiant again!!!

Allegiant refuses to refund momentarily during the covid 19 crisis. They cancelled my flights to a wedding that couldn’t take place anyways. But..“Ohhhh, no worries..here are some vouchers for less money than what you paid minus some money for our troubles but we don’t do refunds.” SCAMMERS. The owner is a crook. Never again will I fly Allegiant! You better believe I won’t be recommending them to people either. NEVER. This is not the norm for businesses. I got a non refundable ticket to the Keys, the hurricane hit and it was destroyed but you know what they did? They refunded due to the the hurricane despite my choosing that ticket. THAT is how you deal with a natural disaster as a company! Even they recognized the money people would be out to no cause of their own.

Our family had to cancel our flight for spring break due to Covid-19. All they offer is a voucher good for one year for a total of $1763.94 for our three tickets. This virus can last for months. I don't need a voucher and I want a full refund on my credit card! I sure hope they aren't expecting a bail out from our government, because I will certainly report them and how they are cheating people out of refunds. DON'T FLY with ALLEGIANT and DON'T WASTE your time buying the TRIP FLEX, it's a JOKE and so are they!!!! YOU DON'T BELONG in BUSINESS either!

I bought a ticket to go to Asheville NC in April 2019 for a friend's 50th birthday party in August 2019. In May, I was diagnosed with Lymphoma and had to go IV therapy all summer long which caused major fatigue. I asked my doctor to write a letter to the airlines explaining why I couldn’t travel and asked for a refund on my ticket and was denied.

I have flown on Allegiant many times but the last one was a real downer. Flight was canceled the times. Most passengers waited until about 3am before we left the airport. We were given vouchers for food and drink but there was only a very limited amount of food available.

My son and myself plus our certified service dog were to fly out last year to visit relatives we hadn't seen in 25 years. We had talked with customer service that made our flight arrangements and asked for bulk head seats so we would have room for the service dog. We had all the correct paperwork showing the certifications, vet referral, etc. in a folder with us. We asked for help to be added to the reservations as I am 79 years old, my son has special needs. We were assured the assistance would be there for us. We had our service dog, 2 carry-ons, and 2 large suitcases. When we arrived by shuttle at the airport there was no assistance available. The shuttle driver found a wheelchair for me and piled the 2 carryons on my lap. I was holding the leash on the dog, plus balancing the 2 carryons on my lap and holding my large purse and folder for the dog info. My son was struggling with the 2 large suitcases.

I purchased the ticket for my daughter to Tennessee and back. This airline has too many breakdowns therefore a long wait for another flight to the same destination or either there was no flight and had to make the 3 hour drive round trip to and and from the airport from our city yet again to come back another day. Needless to say we never used Allegiant Air again. Was supposed to get a free flight for the trouble but when my daughter tried to use it they conveniently had no record of it.

As a follow up to my previous complaint about Allegiant Air's customer service failings during the corona virus period. The airline has since established a refund policy that gives those cancelling their flights a credit voucher for full fare value to be used within one (1) year of booking. They also sent a detailed apology to me explaining their failure to immediately respond was due to overwhelming volume of calls and requests. They included a missed flight as a retroactive compensation. I am very pleased with the fix and understand that the unique circumstances presented to everyone, including businesses, has put us all in new founded territory. Their admission and willingness to fix what they could has restored my faith in their customer relations. I now would feel good about flying again in the future. Hope this helps others.

I have never had any complaints with Allegiant until today. I have tried to get a hold of customer service for 2 days to no avail. The line is ALWAYS busy. I tried going to LIVE CHAT during their supposedly working hours and no agents have been available. I paid extra for the Trip Flex and it did me no good. Wow I own a company and I take great pride in customer service. This is the worst service I have ever received BAR NONE. I had a connecting flight with American Airlines and they were fabulous to deal with. They went beyond the call of duty and were great. I'll think twice before I ever fly Allegiant again. You should too!!! All said and done I didn't save a penny using them this time. In fact it cost me more. How sad.

As a result of receiving no email confirmation, I didn't get my boarding pass and had to get in a very long line and I did it in time if they would have had enough employees working to handle the amount of people in those lines. As a result of that I missed my flight altogether, and to make that even worse, when I got home, I tried to get a refund which all started as a result of them not emailing me my boarding pass which meant I had to get in that long line which caused me to miss the flight and to top it all off they would not even refund me. If you use this airline, don't expect much.

Our flight was originally delayed by 15 minutes. As the delay stretched longer and longer, no one could officially tell us what was going on or how long we would wait, only that they would not give any refunds but that we could transfer flights to another day without penalty. However in order to even do that, we would have to leave to go to the ticketing office, which was outside the TSA security checkpoint. TSA had left by then (with stancheons up that prevented anyone from leaving), so our fear was that if we left, and didn't get rebooked, we couldn't come back and wait for our current flight since there was no security left. We waited for over 2 hours with no information.

We had planned a trip from West Palm Beach FL to Asheville NC. Our mid afternoon flight was delayed 3 times until finally the third delay put into the early morning hours. Allegiant Airlines website and phone spiel while on hold makes it sound like they are indeed a customer friendly airline. This is until you actually try and contact them. The chat line, there was a 23 minute wait. The chat person only had standard disclaimers why the flight was delayed but they do not offer any real information. They could not offer information as to whether the flight would be further delayed which it was.

We decided to try Allegiant Air flying from Stockton to Las Vegas for Super Bowl weekend. The website gave the size luggage for carry-on stating no charge. When we got there the check-in girl said that both luggage were fine, but when we get to the gate they said one can go. The other one is going to cost $50 even though it was the right measurements as website stated. The same thing happened on the return flight making my sons travel costing $100 more. The staff at both airports were extremely rude. I will never fly Allegiant again. I complained to management and they didn’t care. We’ll be using Southwest from now on, and we will be going to a lot of Raider games in LV. I won’t dealing with Allegiant ever again. They don’t care about customer service.

Flying to location was okay. Bag under seat fine. Flying back, gate argued bag would not fit. I explained it fit 3 days earlier. Counter woman then charged me 50. To board. Bag fit under but still charged.

Flight was cancelled and we were told next available flight was going to be 9 days later or we could be refunded for half of the airfare. Ended up purchasing another ticket for an additional $300. Customer Care phone number was handed out to everyone, but after reaching out to them, absolutely nothing was done. A voucher would've been appreciated for the difference because in the end my trip cost me an additional $300 and that means I could've flown any other airline to begin with. Also, flight attendants had no personalities!!!

Do not spend your money on this airline, no matter how cheap the flights are. I have been on Allegiant flights a lot in the last 10 years and with my service dog over the last 7 years. Despite providing correct documentation of his registration as well as a signed Veterinarian document proving his training, I was denied the opportunity to fly with my service animal. Jana, the Compliance Manager, was less than professional and even asked of my disability multiple times which is against Federal Law. We are seeking legal action towards both the Company and the Individual. I also fly for a living and have never been treated this way. Again, my service dog has flown with me many times on this airline and I never had any issues. DO NOT WASTE YOUR MONEY.

I have an Allegiant Card, the benefits are great, however one of the perks is that you can BOGO free flight if you are booking a car. The terrible downside is that you have to call in order to receive this deal. Unless you have a log of patience, and time this is not worth it. To do one booking, BOGO free I have spent over 2.5 hours and computer time with this one reservation. (Computer time, is that I logged on to chat, and that took forever too, and is included in my 2.5 hours of time it has taken to book this flight).

I have a duffel bag that appears bulky but had little in it so I was asked to put it in the personal item thing and it fit and the lady said I had to pay so I asked for a manager and she said I’ll miss my flight if I wait for a manager. So I asked why my bag didn’t fit and both ladies then told me it was a carry on. Even thought it fit perfectly and I have used this bag before with no issues. So eventually after trying to reason with them and they didn’t give me any reason or a manager or supervisor I took a video of them and they wouldn’t give me their names or their supervisor. And I recorded my bag perfectly fitting and paid for it and got on and made sure to write this review: I would post the video if I could.

On Sunday, Dec 15, 2019, Flight 2213 Conf #: ** was scheduled for departure 9:28 PM from gate 5 at the Chattanooga airport flying to Orlando. We started boarding later than the scheduled time, and after sitting on the plane for a little while, an announcement was made that there was an issue with a filter that the crew was working on resolving. Shortly after, we were asked to deplane, as they were having trouble removing the old filter. Once we had deplaned, an announcement was made that they were working on the issue. They informed us that they were working to get another plane in from Orlando that night. However, if they weren’t able to by midnight, we would have to wait until morning to fly home. They announced that all of us had the option to move to a different flight on a different day, going to a different airport.

Staff on air is very rude and mean. I have a serious complaint against 2 lady air hostesses on the flight located towards the end of the airplane today on 12/02 flight 2336 from Orlando to Richmond. They talked rudely to my child and were being mean to us. They need to learn how to talk to kids and adults. Also they were continuously chatting loudly with each other which was annoying. It was our insult. Are we paying money to get ourselves insulted? I need answers from airline authorities on today’s issue!!!!

Website did not work, called customer support and was told they did not have a problem with the website. Cost me 200 more than if my booking would have gone through on the website. Absolutely the worst airline I’ve ever dealt with. I will pay double to fly with a airline that cares about the customer.

I took a flight last night from ABE to BNA. After being loaded onto the plane, they told us there was an oil leak and we could not leave. They were unable to find the mechanic for an hour. After sitting on the plane for over an hour, we were deplaned. We got notifications from our phone that it was delayed about an hour. This continued until the flight was delayed 7 hours. We were only offered a $50 voucher for waiting 7 hours. This was my first and last time using Allegiant.

I bought three tickets in August, two months in advance to fly the last days of October. From Las Vegas, NV to Austin TX, and then, with three weeks left Allegiant puts the tickets at less than half of what I pay in advance. I called them, claimed and they told me they couldn't make that price for me now. Bad Commercial Practice.

This airline does not even qualify for a star. I arrived at the airport 2 hours prior to the 2 pm flight. Every couple of hours from then onward we were told about a delay. Well after 9 we were boarded only to be kept on board for an hour or so while maintenance was called. We were then asked to deplane and told the next plane was on its way. That plane arrive close to 4 am the next morning. The food offered was junk food with zero healthy choices, the seats in the airport were beyond uncomfortable, the persons giving us information were rude, defensive and used language that was not emotionally intelligent. I was not able to complete my business in Santa Rosa Beach and was very sick. Asthma attacks and cramps in my legs. I could go on and on but this was the most nightmarish experience that I will never go through again!!!

Truly less than useless. Why can’t we give zero stars?? Or even more fitting, a negative number. That way the stars would better describe this company’s overall attitude and quality.

IF I COULD GIVE THEM A NEGATIVE NUMBER OF STARS AS A RATING I WOULD!!! This is the worst airline ever for charging fee after fee and incompetent Customer Service! I booked 2 seats RT JAX/PIT at the quite high cost of $748.00 only to have to look into changing my flights. I used the online chat feature and was advised that I could change my flights and I would have the option to insure them thru Trip Flex BEFORE the changes were processed so I would be covered. WRONG - You cannot make that type of change online, can ONLY do it thru telephone customer service AND you will be penalized $300 ($150/person to make the change). My flights were changed without me realizing it and now I'm being gouged for additional fees to fix this mess all because the chat agent told me incorrect information.

On May 16th I booked a Carnival Cruise from August 4-9 2019 leaving Miami, Florida at 4:00 PM Eastern Time. This cruise was a family celebration for my nephew's graduation as well as my niece having some excellent news regarding a medical condition. We had all taken off work and scheduled this event for a time we could all attend. On June 8th 2019 I reserved a flight with Allegiant Airlines leaving Concord, NC at 8:43AM arriving in Miami, Florida at 10:37AM allowing plenty of time to board cruise ship and depart for family vacation which I, my daughter, my sister, her family, my brother and his family were scheduled to board. The morning of the scheduled flight around 1:00 AM we received a text informing us that the flight was cancelled and we could reschedule 2 days from the original date for a new flight!!!

I was on a flight from Orlando to Syracuse on Oct 20th and the first plane had electrical issues so after boarding had to change planes and then when landed in Syracuse, the airline left us on the plane on the tarmac for 3 hours without food or water, treated like cattle. They knew they were in the wrong as they issued $25 credits to all passengers while we were still sitting on the tarmac.

I have flown Allegiant several times. They are a "bare bones" economy flight. Seat in a chair, no frills, really cheap. If you wanted snacks on the flight, buy then; if you wanted to pick your seat, pay extra; if you want to bring a bag, pay extra. But for a chair to get where you were going, usually was fine. On time, or early, most of the times I flew. But. There was an incident on a flight, one of their customers threw up on my phone. The stewardess offered to clean my phone. We landed, my phone was "taken off the flight" so I went to try to get it back.

I planned a trip to Florida over thanksgiving. I have already paid over $600.00 total for 2. Yesterday I searched their site again to look at their prices at this time. Had I waited, I could have gotten the SAME tickets, for the SAME day, time, location for less than $200 total for both of us. Bad thing is, I cannot cancel AHEAD of time and receive any credit. To do this would cost me $300.00 and then rebook again. So, to all those that want to fly with these people, best get someone else that is honest.

You are the worst. Right now, waiting. Flight scheduled to leave 5:52. Then delayed to 11:40pm. Then to 12:25am. To land at 2:45am. And we don’t even know if that is happening. Employees giving people run around w/ automated numbers where they can talk to no one. You people really do suck. Bad.

I have always had a great experience flying with Allegiant, but their cancellation and change fees and policy left me sour today. I had to cancel a flight that I booked a month and a half out. There is still over a month before my planned departure date. I just lost to Allegiant $186 and received absolutely nothing! I was penalized almost $200 for cancelling a month ahead of my flight. I could expect that in a 24 hour cancellation, but a month out? I see from other reviews this year, I'm not the only one who finds this highly unethical. I feel cheated by a company I had a good deal of respect for.

The pilot was horrible. He had a great take off, then we get in the air and there is bad turbulence for a while. I started praying and my friend was praying, people lifted the window to see what’s going on outside, nothing but sun and clouds. Descending was bad.... My stomach could feel it and I also heard one of my neighbors saying, "Oh God." Then, we hit the runway super hard and my other neighbor looked terrified as she grabbed onto the seat. The lady behind me said, "Thank you Jesus!" Super scary and that was the one day I didn’t take my ** because it was only a 1.5 hour flight. The aisle was nice and roomy.

WENT Directly to airport SRQ and booked a flight and changed wife's return to match mine. Attendant said all done. Use her confirmation number. Day before flight find out she is not on flight. Had to buy another ticket. 200 more and loss of original flight. First and last time they rob me. I got burned. Totally their fault. STAY AWAY.

Missed the flight due to nonavailability of Front desk. Flight was in 1.30 pm. Came in airport by 12.40 pm and no one was present in the front desk for getting the boarding pass and waited all the time, no one showed up. Very bad experience throughout my life. Being said that Front desk will close 45 mins prior to departure which didn’t happened in Bentonville Arkansas XNA airport. Truly disappointing and will not travel again with those airlines ever.

Not so great. I fly all the time. Normally use Frontier but took Allegiant and I showed 35 mins before flight due to accident which you are suppose to show 45 mins before flight. Rep was rude, refused to print pass and even let me try to make it. Called customer service. First rep rude, wasn’t listening to anything I said, just kept repeating herself. When I asked for manager she told me she would get someone then came back on the line and said she will not be passing anything down to anyone so I hung up and called back. Got a manger, to finally call back. Moral of story I ended up using another airline. $300 more for nothing. I’ve been late before. Never had this hard of time nor been treated so unprofessionally. Never again!

I flew on flight # 571, from Phoenix, AZ to Las Vegas, & it was the best flight!! Everything went smooth from parking all the way through to the end. The flight was smooth, with no hiccups, attendants, Kim, Mellisa, Thsh & Skyler, were amazing!! Seats comfortable enough. Everything, smooth as a baby's butt. There are no frills on this flight, but an hour flight, who needs it. They do offer food & beverage to buy!

Because of a change in my court date I had to cancel my flight on Allegiant Air. I canceled my flight 5 weeks in advance. But didn't not realize that when you cancel your ticket you do not receive anything "AND I DO MEAN ANYTHING" BACK. No credit, no money, no nothing. When I call customer support the lady try to explain to me that I had to pay for a $75 insurance.... But every time I asked her, "So you are telling me I received nothing back?" All she could say is that, "I know our seats are very high but...." It just seems absurd to cancel a ticket a month in advance and get nothing back whatsoever. So I immediately deleted allegiant air app off my phone and I will for sure never use that airline again period.

Flight scheduled at 9:15pm. Delayed to 1:15am. Delayed again until 2:30am. Arriving in Vegas at 3:30am supposedly. Having doubts that’s going to happen. Reservations at Caesars Palace. Friend booked and already checked in...lost first nights of hotel payments. Going to Vegas for my wife’s Birthday. Everyone is there but us!!! What world do y’all live in to think that you can continually delay and think that’s ok leaving us no one to be able to speak to? I’ve been screwed around before by airlines but this is beyond ridiculous!???

I wanted to share my experience. Last week I flew to Orlando, Florida from Nashville, Tennessee on Allegiant Airlines. The flight that I took damaged my wheelchair and was delayed 3 hours. I needed to drive another hour from Orlando to Palm Coast, Florida for an appointment. I contacted Allegiant and they said they wouldn’t pay for the damage because I didn’t report it within 4 hours. I wrote them saying it is unacceptable that Allegiant will not reimburse me for the damage they caused my wheelchair. I would suggest no one fly Allegiant unless they enjoy this kind of treatment. Of course, this is very frustrating to me. But I would like to warn other wheelchair users. Do you have a suggestion for me?

“They kept us waiting for hours while they were seeing whether they could fix the plane,” said Dale **! “After 8 hours they brought the flight. As a way to make up for our loss they gave us a $50 voucher which was only good for 1 year.”

They rip you off in every way they can, very bad customer service. $118 w/ fees to bring a carry on back pack & duffel bag! $3 mini water! Rude. Confusing app. All around very very bad. They advertise low fare, but trust me they get it all back and then some. Do not book with them.

On July 24, 2019, we were scheduled to fly from Fresno to Las Vegas (99PFTN), and once in Las Vegas, catch a 'connecting' flight to Phoenix (99PG6J). Once on board the aircraft in Fresno, we were told someone had broken an overhead bin and there would be a delay for repairs. We advised the crew of our connecting flight. A short delay would not be a problem since the gate to our connecting flight was only 1 gate away.

After sitting in the airport for nine hours waiting to go to FL the flight to be cancelled until the next day. We were told it was because of weather in the beginning but the for the last five hours of the wait we were not given a reason nor were the gate attendants. The following day once we were on the plane I witnessed two women who were discriminated by one of the flight attendants. I reached out to Allegiant but received no response to my email. Once the flight took off it was a safe flight. I am still waiting for a credit I’m to get for the seats I paid for that didn’t get. Not a good experience and I don’t know if I would fly with them again.

I can not say enough about how horrible of an experience we had with Allegiant Air!!! My Husband arrived in plenty of time to check into his flight. To get checked in it took over a half an hour. The security check line was at least an hour to get through. By the time he reach his gate he had about 15 minutes till his flight but they had already closed the gate and would not let him and our son on. He is a freaking disabled vet. Running through crowds is not easy. Dealing with crowds is not easy for him. They would not help change his flight, get a new flight or even get his bags that had his medical supplies that he needs off the plan. I have never heard of an airline that will not do or help you with anything. We are not out our money for the tickets, and he has to wait 4 days to get him medical items he needs. So very disappointed! Never ever again. And I would recommend no one else use this airline until they have better policies!!!

I have never written a review about anything but this I feel strongly about. Allegiant Air is bad bad bad.. I purchased a ticket for my son to fly out today at 8;45 am to Orlando. Well we were there by 8:00 am at the customer service desk when we were told by the front desk rep that the flight had just left 5 minutes ago because the pilot was there early and that all the passengers were accounted for. My son was not able to get in because the rep said that he did not check in like all the other passengers.

I have booked many trips on Allegiant as I book for a construction crew and for myself. I have enjoyed the prices that they offer and always get Trip Flex for bookings. A couple weeks ago, I booked a business trip for myself to go to Rochester. Today, I learned that my colleague's mother is in heart failure and wanted to change my flight to next week to allow him to have time to gather himself. A simple task? Well apparently, somehow I did not purchase Trip Flex this time and I discovered this when trying to change the flight to next week. I tried to call and chat to get help. I typically use Allegiant or Southwest depending upon the city that I am going to. Well, it is almost an hour later and am still on hold waiting for a human.

Been on hold for over an hour, nobody answers. The live chat function on the website says all chat agents are currently busy. So, basically, I have no way to change my flight. The manage travel function online does not allow you to change your trip departure airport, only the date. Yet another horrible Allegiant airlines experience.

My opinion of Allegiant totally changed after the experience yesterday. I have been recommending Allegiant to friends and family for at least 5 years now for value you receive on your flights, but after the poor handling of the cancellation, I will warn other not to use Allegiant unless they are desperate. I understand things happen that may be out of your control, but to cancel a flight at the last minute and say you are on your own without any assistance for alternative travel or accommodations is a very poor business practice.

We arrived at the airport at 10:15pm last night. Our flight leaving at 11:21pm with Allegiant. There are 6 other people waiting for this flight in the airport. There is no one at the check in, so we can get my son luggage bags check. It 11 o'clock now, no one was at the departure check in, I try calling the the 702-505-8888 number and no answer and try to chat online, and no one available. This is ** when there is no customer service to get answer on what happen to this flight. So disappointed. I'm out $300.00 to get my son back to school.

Anyone can lose things. At an airport TSA is suppose to screen what goes into the plane. If Allegiant loses a piece of luggage is this after TSA screens it or before it goes to screening and never loaded on the plane. Yes Allegiant lost my luggage and to them it was an ah-well moment. If I was running an airline I would want to find that luggage because who knows what is in it that was suppose to be secure 4 hour during the flight. I will not fly Allegiant again. To me it is like hitching a ride with a distant relative who offers you a ride and you're broke. Now a few days after July 3, 2019 I really don't care about my luggage anymore. It's their problem when they finally locate it if ever.

They lost my bag! Not only did they lose my checked bag but not one employee available to report to. Website says report within 4 hours?! Where? There is no one anywhere and trying to call, we have been on hold forever and then we go to send an email and it says “May take 60 days to respond.” Are you kidding me? Just ridiculous! Website says someone available 24/7. They also changed our flight back. We scheduled to return on 7/8 and they changed it to 7/5, really? And now we have to pay again! Unbelievable. So now we finally get a person on the phone 2 hours later at 1:30 AM but she can’t do anything, their system is down until 5:30 AM in the morning. I have always said you get what you pay for but honestly I paid way too much for this aggravation.

Been at Ft Lauderdale airport since 4 pm. Just advised (9:30 pm) flight will not depart until 3:30 am. No hotel vouchers offered. WORST service and flight experience in 50 years of travel. Never fly Allegiant.

My father and niece were scheduled to have a flight, they arrived early and checked in via app. While in line to verify If the bags were ok to carry on, there were people being pulled from the line because there were planes boarding for other locations. Then a lady behind us asked the lady if she could skip the line because she had a flight that left in 15 minutes. The manager asked her where she was going and told her she had plenty of time because all of Allegiant was using 1 gate and there was a line of planes. So after paying $50 more for a carry on bag, my family arrived to the gate only to be told that the plane already left. It left 20 minutes prior to departure time. They also charge for everything. Need a boarding pass? $5 need to bring a carry on? $50. They would not even refund the $50 for the carry on that was just paid for. On top of that, good luck getting in contact with the 702-505-8888 customer service department.

The baggage handlers for Allegiant airlines, lost my 15 year old daughters suitcase. She boarded a flight from Sanford to San Antonio but due to the possible bad weather they said she had to take a later flight. They told her her bag was going to be in San Antonio from the original flight. Her mother made a special trip to get the suitcase even though my daughter wasn't on that flight, but when she went to baggage claim there was no bag. We have not received any answers to what happened to the bag despite our constant efforts to make contact with the Sanford baggage department. Allegiant flight# 2161 6/22/19.

I had the worst trip of my life which was due to the incredible lack of care I received from Allegiant. I arrived to the airport not having done online check in. I've never had to check in on other airlines out of my tiny airport in Pasco Washington so I didn't check in this time. When I arrived just under an hour early a lady at the gate would not let me check in even though she was standing right there. She said check in was closed and told me to go to TSA. She didn't tell me to try and check in online. She just sent me running. I came back and she was gone there was no representative to help me, forcing me to miss my plane. I was told by another airline to try and download the app. I did and online check in was closed. When she returned after my flight took off she refused to help me until she checked in the next flight.

I went to Allegiant to reserve a flight and car rental to Florida and I thought everything was paid for within my reservation. When I got to Sanford International Airport to pick up my car they add a 30% tax on top of the rental price and I asked about the tax and I was told it's a tax the state of Florida adds to all car rental. RIP OFF!!! Get your hands out my pocket!!!

Yes, Allegiant is a bare bones airlines, however, they clearly don't care about their customers!!!! We were in Las vegas, returning to Bellingham, WA. We found a planeload of Memphis passengers at our gate... They were now delayed by 3 hours (had refreshments and food vouchers)... Told that the plane needed service/broken air conditioning?? Allegiant Air decided to send the Memphis passengers out on OUR aircraft (they had been delayed by 4 hours when they left on our plane) and make us wait for the Memphis plane to be 'fixed'. Well - it didn't get fixed!!!

I purchased this trip for my nephew and 2 nieces because they have had a rough year and needed some sibling bonding time. I booked the trip on Allegiant Airline - who I have booked thru before without issue. I specifically chose Westgate Resort and Spa in Orlando along with the airline tickets because on the site it clearly stated that it had shuttle service. Since the 3 of them are from Iowa and never really driven in larger cities like Orlando I thought this would be the best choice. So I chose this package for them. But once they arrived in Orlando they were told the shuttle would only bring them to attractions around the area and not to the hotel from the airport. At any hotel I have ever stayed at in the past shuttle service included from the airport - usually only airport to hotel. I had to get them a Uber to the hotel which then cost a additional $40 both ways.

The flight was delayed, which caused us to miss our next flight. We called customer service to see what can be done. The end result was they treated us horribly and made us feel like it was our fault. I will never use their airline again and strongly suggest travelers to avoid Allegiant Airlines.

Allegiant overcharged us for our bags. Tried to resolve but could not get through to customer service. 60+ minutes on hold before giving up. Will not be flying Allegiant again. Too many other choices who care about their customers.

Allegiant air is rude and late. Nearly every flight I've ever flown with them is delayed. And they don't let you know until the time the plane was scheduled to board passes. Don't try to make reservations or show tickets, because Allegiant is by far the most unreliable airline I've ever given the opportunity to earn my business. Traveler beware of Allegiant airlines.

I needed this flight to go to my sister's wedding the next day. It was originally supposed to leave around 9:50am but they didn’t leave around 3pm. I waited hours. Then I saw the manager was treating a passenger badly while we were waiting outside the gate. I went up to the manager and told her she shouldn’t be talking to the passenger that way because she was making it worse. The manager told me if I’m not happy I can just leave the airport. I said I can’t because the TSA is gone. It was a small airport. So if I left I wouldn’t be allowed to come back in. I didn’t even raise my voice.

Flight attendants were extremely biased with older couple's allergy complaint over my small, hypoallergenic dog. I agreed to keep her in her crate but wife wasn't satisfied and spoke loudly to husband during flight swearing about my dog and me and called for attendant several times. Attendant asked repeatedly if I would move from 2A to the back of the plane. I said no. I am sitting quietly and just want to go home. Woman moved from isle to middle after husband went to bathroom and "tented" herself away from me and my dog to make a statement and scene. Attendants did nothing about behavior or the fact that I couldn't use restroom or their services. Embarrassing and humiliating.

While in flight 52 from Las Vegas to Oakland with my son, I attempted to purchase items using my gift card. The flight attendant Leslie, had told me she couldn’t accept the card?, it had to have my name on it. I thought that was odd being that I have used these in the past and my friend had used hers on the same plane with another flight attendant. We didn’t discover this until we got off of the plane because we were in different seats. My friend also had an issue with this same flight attendant telling her no regarding a purchase. It sounds like this flight attendant should be retrained or fired. It’s not ok to just make up your own rules, discriminating against people.

May 18th, flight 52 from Las Vegas to Oakland, CA. I ordered snacks and a wine beverage. Plane was not in descent yet, there was about 45 mins left so I asked flight attendant, name Leslie, if I could purchase another wine. She just brushed me off saying, "We only serve one consumption, it’s a short flight." I knew she was either not wanting to do her job or could’ve had a problem with my skin being brown perhaps?

Other than a few delayed flights I have been using them for a decade and find them good for short flights and quite economical. But last week I was returning from Sarasota to Asheville and there was a smell in the cabin like a poorly made deodorizer. One hour into the flight, the cabin FILLED with this smell as if it had been pumped through the air and I began to have an immediate bad reaction...eyes running, nose running, dry throat, sneezing and then coughing. A good third of the cabin was coughing. The distress never went away and I ended up at the doctors within a few days with a bad bloody cough and a rattle in my chest. I hear they are using pyrethrins for insect spray. Customer Service never go back to me. I would hate for this to happen again.

I can't imagine how my luggage could be lost on a direct flight yet Allegiant managed to put it on the wrong flight. Then instead of expediting the return of my luggage they just paid standard rates which would have sent my luggage to my vacation destination 2 days after my departure. I had to spend extra money to have the luggage delivered to my home. I spent 1 full day of my vacation shopping for items needed for my entire trip. If you call Allegiant's customer service number you can count on a 30 minute wait time to speak with someone, maybe because they have several complaints about their service.

I missed a flight. Notified person at kiosk. Told to wait until a different flight boarded. Told agent that I missed my flight. She took my boarding pass & did something on computer. Gave me back same boarding pass for next flight, waited 90 min, boarded the plane, was removed from the plane & told I was not in the computer & would have to pay a fee. Was not allowed to pay fee for this flight (flight was not full & plane was still on the ground). Had to pay a fee & had to wait 7 hrs for next flight.

Though app was giving information regarding delay a 6 hr delay on take off not given but 2 hr notice. On the first delay then two hours later was given a 2nd delay. Should be required to comp water soda. Service was ok. Used Allegiant several times prior without issue.

I will never ever again spend one penny with Allegiant Air again! I was checked and thru security sitting at the right gate the whole time! They did not once call my name or my daughter's name at another gate! The manager told us we were at the appropriate gate and to wait for our loading zone to get up to the gate and they tell us we are at the wrong gate and the gate we were at was leaving. So we missed the plane!!! I now have to pay for a shuttle to Indianapolis Indiana to catch a flight there. After all said and done I will never ever fly with this airline again! Manager was very rude when we spoke with her! The lady Bert who helped us find another flight was great but the rest of the people we dealt with have horrible customer service! Not impressed whatsoever.

We fly back and forth, at least, once a month. Yes we’ve had a “few” delays here and there, but, not that often. We can’t complain whatsoever. Majority of the time they are early or on time. I fly with my 2 lb and 3 lb pocket poodles who fit in 1 carrier. They don’t make a peep and majority don’t even know they are on the plane. All stewards have been very polite.

Be ready for schedule changes and they don't care about you. Changing schedules should not be allowed. There should be a law against this. They do not care that they sell you a flight based on certain times and then they change the times to meet their own agenda.

I see some bad reviews on here, maybe we got lucky. We used Allegiant to travel back and forth from Albany, NY to Sanford Orlando airport and it was fine. You can't beat the price, as we booked it kind of close to the date of our trip. Not sure it would be comfortable on a long trip, but I have traveled major airlines and their seats might recline and have a little more room, but they are basically cloth with no cushioning left in them (United especially). I think I would use Allegiant again for a short trip and hope not to have an experience like some of the ones I have read about! Our flight both ways were on time and the staff on board were personable.

I am a fairly regular customer with this airline and am done flying with Allegiant. Spent an hour and a half waiting to speak with an agent to ask why I am always assigned a seat in the back of the plane. Agent answer is you must choose your seats when booking or you will be assigned in the back of the plane (very rudely by the way) - I mean we are always assigned rows 22 or higher, usually 26 or 27. Plane only goes to row 30.

We've had terrible experiences with Allegiant Air and will never fly with them again. It's a cheap airline and travelers do get what they pay for, which is a lot of inconvenience. We've flown 4 round trips with Allegiant and all eight legs of our journeys were marred by delays and cancellations. Allegiant always has ready-made, convenient "reasons" for the delays and cancellations but it boils down to the fact that they don't fly any plane that isn't booked to full capacity. If there are any empty seats on your flight, chances are your plane is going to be delayed or cancelled altogether. I can't believe it took me four round trips to come to the realization that this is their pattern.

Don't waste your time traveling to be an FA. You could use a flight or your gas to do something else. Beware. When I applied they also barely hired any ** women I noticed and the recruiters act like they were not once in your shoes before.

The flight attendant demanded my elderly mother clean the floor. Was flying with my 85 year old father and 4 year old girl too. The flight attendant repeatedly harassed my family. My daughter dropped 1-2 chips, and there was a mess from the front that went back on the floor. I got off the plane immediately when it landed. I did not want any trouble from this lady. She was looking for a fight. Typically I wait till everyone is off the plane to assist my family. I wanted no part of a confrontation. How insulting and demeaning. Other passengers were very uncomfortable with her hostility towards my family. Just came back from Disney. What a stain on the trip. I did not get her name. She covered it with her hair when I got off the flight. She gave my mother an evil look and my daughter was traumatized by her behavior. I’ve never experienced this in my life flying for over 30 years. Disgusting behavior.

Today me and my family (husband, son 1.5 and daughter 3.5) had the worst experience with Allegiant Air, it started at around half an hour after take off, the fasten your seat sign was still on but people started to go to the restroom. That’s when when my daughter 3.5 years old told me she want to pee. As I was holding my 1.5 years old son sleeping I told my husband to take her to the restroom. He was the 3rd person in line. That’s when one of the cabin crew told him he can’t use the restroom because the seatbelt sign is still on, he told her that my daughter is just 3. She can’t hold it plus she already let two adults before him to use the restroom already.

I had a simple question about checking a box (not luggage) and the size limitation and such. I finally found a customer service number online as it is not listed anywhere on their website. I get through all the teleprompts to finally ask my one-off question and proceed to wait 20 minutes for a live operator. I finally gave up and tried speaking to someone via the Live Chat on their site. After another 20 minute wait in the queue I finally get to chat with a representative. This is very poor customer service times!!! Hire more people into your call center. Sometimes you just need to speak to someone and the website FAQ doesn't suffice.

I flew Allegiant a few years back as it was the cheapest flight to Honolulu from LAX. Someone who had never had a bad experience flying before, I didn't think anything of booking the airliner. They had us wait in the HON airport for over 8 hours. Finally after the plane arriving. They boarded us. Everyone's finally settled in and happy to get back home. It's 10p at this point. Next, we start to see stewards and pilots running up and down the aisles. Not looking happy or confident. They were straight up worried on their faces. No one else really seemed to be noticing, but I was because I knew they were about to cancel the flight.

On 2/15/2019, I booked a round trip from Fl. To Pa. (3/22 to 3/26). On 2/18 I learned I had to be in Pa. immediately so I booked another flight on 2/20 through Allegiant. Because I simply forgot to notify them of the trip on 3/22 (because I was already in Pa.) they took it upon themselves to cancel the return trip on 3/26. They never notified me that they canceled my return flight. I personally consider this greed, negligence and fraud on their part. I will never use Allegiant for my trips again.

3/17/19 leaving Indianapolis to Cancun, 30 minutes delay. 3/24/19 presently at the Cancun airport with wife and three kids and now we have a 3 1/2 hour delay. So far not impressed at all. I recommend not using Allegiant Air unless you want a screwed up vacation. Plus when you get stuck at the airport for 5 1/2 hours your family wants to eat so another 150.00$ gone because you paid someone to keep their end of the schedule and they screwed you. Someone should have to pay.

Staff boarded us 50 min before we took off and requited tray tables in UP position 30 min prior. Bit overbearing. The clincher was when we arrived 25 min ahead of schedule and their next flight was a few hours away THEY HAD THE CUSTOMERS CLEAN THE SEAT AREAS AND BUCKLE THE BELTS AND, get this, TOLD US HOW TO LAY THE BELTS IN THE SEATS so it looked professionally done. I don't get paid to do their job. The lead flight attendant mumbles, sound was turned way low during initial instructions so he couldn't be heard. Doesn't speak clearly AT ALL. Just moaned through one long run on sentence which was indiscernible. Overall, an unprofessional group. Phoenix to Cincinatti.

I've flown Allegiant about four times now and have had mostly pleasant experiences each time. They keep the flights cheap by adding on fees that you are not required to pay. One paid bag in the hold between my husband and I and two free backpacks (that MUST fit under the seat in front of you) and we are just fine. Allegiant is very open about these fees and that they are pricier if you buy them at the airport. This is an airline where you pay for your experience. Don't pay $52 for a seat and then expect plush seats, a free carry-on in the overhead, and free drink service. Each of those things cost additional money and as long as the plane is in good working order, I'm happy to pay for only the experience I deem necessary.

Had booked a flight for my daughter to fly from Harrisburg burg to Punta Gorda. My grandson died unexpectedly therefore, I cancelled my daughter's trip. I lost the money. That’s very, very poor business. Next, for my return trip after burying my 13 year old grandson, I have a checked bag which I paid $30 in advance. I approached the airline employee at the counter. I was told to put my bag on the scale. Apparently, there’s a 40 pound limit. This employee scolded me and said I would need to pay an additional $50 for the extra 6 pounds. I explained that I had a medical device in the bag. She said, "Well, take it out."

Reduced ticket price, no fancy stuff, no eats, no drinks. Just get on the plane, fly to your destination and keep the extra cash. Not a lot of frills at the terminal we used in Austin area, but getting the job done, I recommend these guys.

We were flying from Asheville to Denver Colorado. The departing flight was several hours late, making us arrive in Denver after dark in a snowstorm (3/2/19) at which time we rode in a shuttle for 4.5 hours in the storm to get to Breckenridge, CO. The following Saturday we were to depart Denver at 3:30 for return to Asheville, NC. The flight was initially delayed for one hour. Then more delays. Eventually at 8 pm Saturday evening they announced that the flight was cancelled due to weather. I do not believe the reason for the cancellation but nonetheless we were left in the airport to figure out on our own whether to spend the night in the airport or get a hotel room. Allegiant offered nothing except a phone number which was useless. They did not compensate us at all for the hotel room which was $130. So much for the cheap ticket. The least they could do would have been to provide us snacks at no cost when the plane finally did take off the next day.

I have not had any issues with Allegiant Air in fact just this week they helped me out with a cancelled passenger of mine that became ill at the airport while waiting for the flight. They went beyond what they would have to help me out. I do wish that they would offer more flights between Fl. and North Dakota.

Stews Really super. Very responsive to questions and requests. Friendly but still professional. Plane's interior well maintained and neat despite quick turn around times. Schedules are good except return flights from LAS. Practically lose a whole day as return requires you to be at the airport about be six o'clock in the am.

My 2 teenage daughters were gifted a trip to Disney in Orlando where they were meeting family. On the return flight home, they were pulled from boarding plane due to possible weather diversion. My oldest (17) who has flown other airlines numerous times called frantic because she was told they would get to them when they could. I told her to get back in line and wait. The ticket agent refused to speak with me until my daughter put me on speaker and I asked what Allegiant was going to do with 2 minors. She stated they could get them on a return flight on the 18th (5 days in the future), they could go back to where they were (Hello, vacation is over), book another airline ($$$) or we could drive and get them (9 hours away).

Too cramped, very uncomfortable trip. The seats were so close that you had to rub up against the person on each side of you. The seats were too close to recline seats. I felt like I was back in school riding a school bus. Loud and cramped.

Outstanding value, Most convenient airports. A bit tight seating, but not too bad considering the overall cost and ease of travel with this carrier. The rewards program using their credit card is a real bonus. Access to priority lines at ticket counter, priority boarding and a free beverage, including alcoholic beverages, onboard.

I have flown your airline 6 times in the past 2 years. So has almost all of my family. We really don't have any issues with the airline. For the most part the service is fair. If I did have one complaint it is the size of the seats and space you are provided.

Booked our direct flight from IND to SFB for a short vacation. Read the reviews and thought a delay would be the worst we would encounter since there were no layovers. Day prior to flying out, I received a call that our flight has already been delayed an entire 6 HOURS! That took away one full day by the time we arrived. Couldn’t imagine that it would get worse but of course it did. Arrive for our return flight and all appears on track to leave at the correct time. Then the delays started rolling in. First delay was for 30 minutes. Second delay pushed it back another hour. This continues until we are 4 hours past our departure time. Still all good long as we make it back (my girlfriend had an important meeting the following evening). Then the cancellation happened.

Purchased a ticket two days ago and had to cancel. I tried to cancel online and was advised that I would not be able to receive a refund. So I lost $344 for nothing. Will never use this airline again.

This airline simply sucks. Travel any other particularly Southwest if possible. I made reservations with these guys because I missed a flight, I even bought travel insurance with them just so I could return the ticked if my original airline put me on another flight. Sure enough Southwest was awesome and got me on my way home. So when I tried to cancel my reservation online, of course I could not do so online. I had to call in. I tried calling of course. Well over an hour on hold, had to hang up because my plane was leaving.

I booked my flight back in November for an April Vegas trip. Unfortunately, due to a personal conflict I needed to change my flight to another date. I saw that there was an option to change your flight date. I assumed given it was so far out that there would be no problem or at the very least a 50 dollar change fee. I found out it is going to cost me 150 dollars to change my flight which is almost what I purchased for the original flight. They do not do a good job of making new customers like me aware of this. Most airlines have better policies than this that accommodate their flyers. I tried reaching customer help but I got an email saying they will get back to me in 60 days. I tried calling customer service and waited on the phone for 30 mins to not be directed to anyone. I would love if this airline would at least excuse my change flight fee so I can then book my trip for another date. I have not heard back from anyone at Allegiant.

We booked a flight out of Cincinnati to Destin, Florida. Plane was late leaving in the first place by 40 minutes. Not too bad but not great. We flew the hour and a half down to Destin, we attempted to land, landing gear down and everything but pilot pulled the plane up at last minute. We were then told that the cloud cover was too much and that the company wanted their plane back in Cincinnati so we were turning around! Delta plane landed just fine right after our failed attempt. When we got back to the airport in Cincinnati they literally just stood there handing out the customer service phone number to Allegiant which I still haven't been able to get a real person to answer after being on the phone for hours. They refused a new flight unless we were willing to wait 3 days! What should have been a relaxing weekend at the beach turned into a nightmare. Horrible customer service! Never, never, never, never again.

I can’t believe that number of bad reviews here. We have used Allegiant from Niagara Falls to St. Pete Clearwater 4 times a year for the past few years and have never had a problem. We travel with an oxygen concentrator, CPAP and an emotional therapy dog. Our flights have always been on time and pleasant. I understand how frustrating weather delays can be but safety always comes first!

I was planning a trip to my grandfather's funeral, and bought a ticket with Allegiant. I, like others on here, purchased the Flex travel insurance so that I could move or cancel the flight if the travel details change (memorial service being up in the air and all). When I first called, I just got a busy signal. No hold time; I could not get through. I had to call the line for cancelled or delayed flights to even get the phone to ring. When I cancelled, the customer service rep informed me that despite buying the Flex insurance, I could only get a voucher, despite cancelling within 24 hours. I was told that the voucher was transferable. Granted, I had to have him repeat the terms of cancellation several times because I was having trouble understanding him.

I was booking a flight using the Presidents' Day 12 percent off deal and while I was booking a flight for one person, the price went up twice from 185 to 193 to 247 in two minutes time. The last price came up after their site glitched when I put in the payment info and clicked the pay button. I called the airline and waited on hold over an hour (not an 800 free number) and was told that there was nothing they could do about it. I didn’t book it. Looks a lot like the bait and switch tactic.

If I could post 1/10 of a tar I would. Allegiant is garbage. They are bare faced liars. Don't waste your time or money. They are nothing more than con job. Flight 1812 and flight 1856 are examples. Allegiant deliberately delays real information about delayed flights. Thus keeping you trapped on their flights. I have made the mistake more than once but never again. Avoid at all costs.

I purchase tickets to fly to Florida from Cincinnati to pick up a vehicle that I purchased online. The cost of shipping the vehicle was questionable so we decided to fly down to pick it up and drive it back. I purchased the trip insurance believing that I could cancel the flight if something came up. The dealer found me a deal on having it shipped so I canceled the flight 3 days after the purchase. I was shocked to find out there are no refunds only a travel voucher, which has to be used within a year. I have no future plans to fly anywhere so this voucher is useless to me.

My note to the President of Allegiant Air. Pls excuse my note, as I was only able to obtain 2 hrs sleep, due to the lack of management within your company last evening. We were on flight 146 Sunday Feb 10, from Vegas diverted to Pasco. The flight landed at 7:40pm, then we waited to learn the flight was canceled at 11:30pm. With that knowledge everyone was told to secure their own transportation and accommodations at that hour in a snowstorm. Then 20 minutes later the intercom message indicated we can stay at a local hotel, if you can get there... Adding insult to injury, three (3) hours to obtain our bags was absolutely unsatisfactory. We finally received our baggage at 2:30am. Then tasked to secure ground transportation on our own. WHERE WAS ALLEGIANT MANAGEMENT??

Booked a flight out of Punta Gorda to Savanna Illinois to attend a funeral. The early morning flight time would work well for us to attend the funeral. Our flight was delayed 4 1/2 hours. Unfortunately we were not able to attend the funeral! Allegiant Air answer to my dilemma was a bottle of warm water and $50 off my next Allegiant Air flight. I don’t think will be using the $50 vouchers!!

They are garbage. After getting to my destination, took FOREVER to get my bag. Flight home couldn't land in some patchy fog. I've been on planes with way worse conditions and they landed just fine. I can only assume the pilot isnt experienced enough, which really makes me not want to fly with them. I literally could see the ground from the plane. So they took us to another airport for fuel. We waited three hours on the plane with only water offered. Absolutely worst airlines. Alaska Airlines has gained so much more of my respect because of this trash. They don't value you or your time.

BEWARE of Allegiant!! WORST airline out there! I flew from Bellingham, WA to LA. with my return 3 days later. My return trip home they denied me. I had a legal document signed and dated from my pain specialist for my emotional support dog. I had used that every time I flew with them. It was never an issue. Allegiant did not have forms on their website like the other airlines. When I wanted to fly with them they accepted my forms.

My 82 year old dad who walks with a cane or roller walker due to several strokes was flying back to Belleville IL from Mesa/Phoenix Gateway airport. I got a gate pass to assist him as far as allowed. I spoke with the lady at the desk by the gate to arrange assistance for him onto the plane. The guy who was suppose to assist him walked 20 feet in front of him as dad walked alone with his walker. He was then suppose to take dad up the steep ramp in a wheelchair once he got to the ramp. Instead their employee handed dad his cane and had him walk up the STEEP ramp alone as this "employee" walked away!!! I went immediately to lady at the desk and pointed out what was going on... She yelled over to the guy & he turned and looked and she said "Why are you not assisting that guy".

WORSE CUSTOMER SERVICE EVER. I will no longer fly Allegiant Airlines nor use the Provo, Utah airport; I have decided to make the drive to a larger and more reliable airline and airport. On December 12, 2018 my daughter and I took a long weekend to visit my mother in Arizona for her 89th birthday. We only had 4.5 days for the visit. We arrived at the airport at around 7 for an 8:55 flight. After check-in we were stuffed into the small, uncomfortable waiting area. There was light snow falling, The plane from Mesa was late, but we were not notified of that until AFTER the landing time had passed. We were told there was low visibility and the runway could not be plowed by the airport. An airport in Utah that cannot plow? Sounds like a dishonest excuse.

I was lied to 3 times flying only an hour each way to Arizona & back to Utah. I was charged $100 for my medically necessary service dog only on the way home to Utah after they told me that I’d be getting a full refund once I submitted 3 forms to them. I submitted the 3 forms & now they’re saying it’s non-refundable. Inconsistent Liars!

Horrible customer service, they were rude at the counter, the supervisor was also rude. I showed up right before their cutoff time, yet they wouldn't check my bags. My plane was still boarding at the time that I had got to the counter and to get through security as it is a very small airport, takes less than 5-10 minutes IF that. I called and sat on hold for 50 minutes, they refused to give me a refund of the $150. The way business works, Allegiant, as I am sure you should know... A negative review can go a long way. You kept $150 to lose over $1000 and more. I will no longer go on your flights. My family will also fly elsewhere. The family that I have who flies in yearly on your flights, will also be going through a difference flight.

I complained to the Federal Department of Transportation. Here’s Allegiant’s response when they received it from them: “Allegiant strives to provide an excellent experience for all of our customers and sincerely regrets that you were dissatisfied with the service you received... Without input we are unable to make necessary changes to provide a better customer experience.“ 4 days later my wife arrived at the same small airport. No other flight was at the terminal. Still a 45 minute wait to claim her bag. There was one “improvement”. They announced over the PA system several times their “sincere apologies” for the delay to claim baggage. Lip service at its finest!

They do not care at all about the customer. They canceled our flight out of Rochester NY on 12/30/18. They did not give us a rescheduled flight or offer us any reason. We only got a refund for half of our total round trip then we had to book last minute on a flight out on New Year's eve so we are out even more money. Allegiant would not answer the phone or tell us why it was canceled. Then days later say it was due to weather concerns which is not true because the airport was up and running normally and there were no weather concerns in the area for days. They are a horrible company. I will never fly them again. I advise you not to as well. In the long run we ended up spending more money and still home a whole day later.

I first got charged an additional $50 for an already checked bag that was 13 lbs overweight... and another $50 for a carry on that they said was too big but other people's were larger than mine. When I went to get my luggage it was broke open and taped all around my clothes. Worst experience ever. The pilot was very nice so were flight attendants.

When we arrived to Fort Lauderdale from Columbus, we had to wait for our bags for 2.5 hours. There was no one available at any Allegiant counter to ask. Airport agents had no clue where our bags were. One of them said: "Why do you use Allegiant anyways?" On my way from Fort Lauderdale back to Columbus, I arrived early, waited in line for almost an hour, when I arrived at the counter they refused to check my bag because I am too early. Here we are sitting at the airport entrance nowhere to go. When I told the agent that I will never use this airline again she replied: "No. You will!" Wow! They think because they give lower rates they can abuse people with no consequences. Too bad, I would rather pay a bit more and be treated with respect, get my luggage on time, check in when I arrive and enjoy the restaurants in the airport. I will tell my colleagues at OSU to avoid this airline!

Allegiant airlines is about the best you are going to get for the money. I am very pleased with their military and veterans program which allows for free baggage, priority boarding, and ticket counter printing services. No other airlines compare. Do prepare for delays at times, which is really no different than other airlines, but we were told to arrive two hours before our flight out of Nashville but when we got there there was no one at the ticket counter and the line of people waiting went out the door and down the sidewalk! But once someone showed up to start checking people in, the process went quickly and smoothly. Planes took off and landed on time every time we've flown. Definitely recommend Allegiant airlines, especially now since they do fly in to many major cities. Hopefully they'll get closer to Chicago in the near future!

We were checking our bags at the counter and our Allegiant flight was on time. Before the lady could check us in completely we received a message our flight was delayed 7 hours. We would have missed our cruise out of Port Canaveral. We frantically had to reschedule our flight to Punta Gorda so we would be able to make our cruise. That put us 3 hours away and we had to get a rental van for all 11 of us flying. The airline is unreliable and not dependable. I am at Sanford Airport now waiting for our flight back to Indy and am hoping it is not cancelled or delayed. What a fiasco that was. Flight 1804 from Indianapolis is the one delayed 7 hours on December 14. With very minimal notice.

I have been denied my refund from Allegiant Airlines. I was offered a travel voucher for $194. It was never used and they never contacted me again. Their main intent is to keep my $399.98 according to their terms and conditions, which is a scam to keep your money. Upon reading all the complaints how do they stay in business? This trip was cancelled in due time. They did not incur a hardship for me not traveling. Disabled vet with PTSD, unable to hold a job, I am on disability and fixed income. Every cent I have is needed. To get an atty will cost me money I don't have. Can anyone stop these crooks.

Do not fly this airline. They are the biggest rip off artist on the planet and if you do you better get insurance because even if your child dies and you cannot make your flight, tough luck, they do not care about you. If and when you do fly and you have to be there 2 hours before your flight or your luggage will not get on. Once you are on the plane be prepared to be cramped an uncomfortable. The flight attendants are so rude. I cannot say enough about how horrible this airline is. DO NOT FLY WITH THEM.

Flew from VPS to BWI on 11/28/18 and returned 12/1/18. Both flights were fast with absolutely great customer service both ways. Honestly the best flight experience ever. I believe people get upset due to their lack of understanding about the baggage, carry-on, etc.

I have flown Allegiant since its arrival in Punta Gorda, and from August through October took numerous RT flights to Cleveland due to an ill parent. On a return in October from Cleveland, while pushing a wheeled walker and my carry-on luggage, already paid for, I approached the check-in counter with a request, "I need some help". Instead, I was told by the agent that my bag needed to be checked. The carry-on bag that was already paid for, the same carry-on bag I had flown to Cleveland with on this trip and every previous trip on Allegiant and any other airline I have flown on for business travel, as I always take my carry-on bag.

Allegiant has changed dramatically. At checkpoint they make you throw any liquids over your limit away and the people there are like scavengers. They're waiting to get it. I also had a death in my family and tried changing flights for myself & 3 teens. And that was a no go. I mean wow. The flight is cheap but just not worth the hassle. I definitely wouldn't recommend going through them. Fly through someone else. They also have sooo many mechanical problems! They will tear your luggage up and won't pay for it. No complimentary drinks or snacks. The drinks and chips are way overpriced. And the flight attendants are ruder than a **.

I will never fly Allegiant ever again!!! I was skeptical with all the bad reviews only to show that they were right... I had a death in the family and had to cancel my trip last minute and now I am out so much money because they don’t accept death certificates. It is a scam, cheap flying is not worth the awful experience.

Was meant to fly with Allegiant Air on Thursday but had to cancel my trip due to a family bereavement. Now most airlines and travel companies offer refunds for bereavements with an upload of death certificate. Not Allegiant. Upon closer inspection in their terms and conditions they do not offer refunds for bereavements to 'keep fares low'. Allegiant: At least have the courtesy to amend your terms and conditions to speak the truth and say "We do not offer refunds on bereavements because we as a company have zero compassion and don't view flexibility for the bereaved as a decent thing to do. As a business we feel that maintaining our status as a budget airline is way more important than being decent human beings."

Allegiant now charges MORE if you want to change your seat after booking. I get anxiety if I'm stuffed in those seats like sardines, so I always check before I complete my check in process, to see if the seats next to me are still open. They already charge a seat fee when you book, so why in the hell do they charge to change to a seat that is the same price? They never used to do that. This will be my last time flying with Allegiant.

I didn't read reviews until the day before our trip so I was horrified, but I prayed hard and remained hopeful and it paid off! This was an LAX/EUG roundtrip for two adults and two kids. On-time departures and arrivals. Efficient check-in, baggage check, boarding. Friendly attendants; I appreciated their diversity in age, size, appearance, etc. Clean plane, comfortable seating, plenty of space but I'm 5'2" and not overweight. Best price even with the baggage charge. I would fly them again from Los Angeles to Oregon. Customer service before our trip was totally lacking but issue was resolved before day of need.

I fly Allegiant Air quite frequently and am always disgusted by their flight attendants and staff. However, today I am beyond over them. I brought my liquids in the exact amount that is allowed on the plane from Phoenix to Montana. There were absolutely no issues with the liquids. However today on the way back it is now against their policy. So I had to throw away over a $100 worth of soap, shampoo, conditioner, and other things you need on vacation.

What are the chances of three times in a row, in a two month period, there are HOURS of delay for Maintenance problems. I am deeply concerned about the safety of this airlines! No frill flights are great, BUT if you value your time and life... AVOID this airline. Upfront flight costs look good until you add on costs of seat choice, luggage, and strictly enforced personal item size/weight. Not to mention the Customer Service feels like the Gestapo. No more for me, thank you very much!

My first time and last time flying with Allegiant Airline. My experience was horrible. I went online to google some cheap fares and Allegiant Airlines popped up. I was so excited about leaving for my trip I forgot to check them out just for precaution reason. I was more taken back about their prices. Well on my trip back all hell broke loose. Allegiant overbooked the flight and because they were under pressure to try to seat people on top of each other. That was the only flight leaving from Orlando Florida to New York on a Sunday. There was not going to be a another flight going to New York until that upcoming Tuesday. The airline didn't allow me to pick my seats so they stuck myself and my son way in the back. No air in the back the bathroom smelling funky. Then here come the rude flight attendants, they have no work ethics, no care and concern for the passengers, VERY ignorant with no training on how to address the public.

On a domestic flight RT, my hard case luggage, which was brand new (it had been purchased on a trip just a week before and therefore had only been used one-way, one-time) returned with a hole in the hard case and zipper broken. A properly submitted claim was made with Allegiant for reimbursement. Allegiant responded that they were not liable for any damage and refused any responsibility, responding that the claim was closed, there was no recourse and they would not review nor respond to any communication of the matter. This is completely unsatisfactory. Since they charge a fee for a checked bag, there is an implicit implied responsibility for safe and proper handling of the baggage. The response given to a valid claim furthers the insult. This airline is NOT cheap in the long run with all the added fees and their lousy service, not to mention their safety issues. I would NEVER recommend flying this airline to anyone.

Traveled and gate checked our stroller. Had a protective bag for it. When got home the gate attendant/bag handler was dragging our stroller on the concrete. He tore our protective bag and damaged stroller frame. Went back and forth with Allegiant but they won’t cover it. Told me to go back to the manufacturer? A manufacturer isn’t going to cover their employee's negligence. Not worth the cheap fare.

Even if I ignored the extra 110$ of which I ridiculously paid for for printing the boarding pass and my carry on. I also got ** service. All staff were rude and always looked for opportunity to add more charges to me. My conclusion is that I bought this flight because it was a little cheaper, but after the extra 110$ (on top of the 280$ I paid) it Turned out it wasn't cheaper than the other companies. And now on top of this I was stuck with ** seats and ** service. By the way, they didn't even have space for my bag, so it's under my legs right now while writing this. Me or anybody I know will never fly with Allegiant again! Have a safe trip!

I would not want anyone to fly Allegiant. Trip flex is a BS. The only thing I can say they are a CHEAP AIRLINE AND I mean cheap with everything. Again I will not fly Allegiant. Don't try calling any customer service #. I was out $126.50. Had trip flex. Can fly at another time with $75.00 credit. They can have it.

I attempted to work directly with Allegiant to resolve this issue, but they sent a canned response and did not actually address the issue. Six of us were flying out for vacation (partly using vouchers from a previous trip where they completely cancelled the flight leaving us stranded in the airport to figure out how to get home on our own, stating they could not get us a flight out for 7 days. They reimbursed only a small fraction of the costs incurred to book a replacement flight with a different airlines, pay for transportation, hotel, food).

Flight 679 Springfield Mo to Orlando Fl - Our flight was set to depart Springfield at 9:37 am arrive 12:53 pm in Orlando. Approximately 1 hour 20 minutes before take off we are informed that there will be a 1 hour delay. Hour later we are told another 1 hour delay. 1 hour later we are told that they don’t know when the flight will be leaving. Later on we are told 4:30 departure. Then we are told a rescue plan will be here at 5:00 then 5:30 then 6:00 then 6:20. 7 hours in they give us hot soda and water. They refuse refunds to several passengers. At 5 pm we are told the rescue plane has landed and will board shortly. Everyone files into line. At 5:52 we are still waiting to board. Everyone sits back down. No update on why we are not boarding. No snacks or food has been made feted after 10 hours 30 minutes.

I was on a return flight from Phoenix/Mesa Gateway airport. There's over 100 people waiting when 5 minutes before boarding the employee announces that all carry ons must have a "sticker" on them proving that we had paid for our carry ons in advance. Any passenger that hadn't paid for their carry ons were required to CHECK it, no matter how small! The price? $50 EACH WAY!!! I watched this woman charge 2 disabled passengers $100 each for small duffle bags that had to be checked! When it comes my turn she makes me put my PURSE INSIDE my carry on bag.

Allegiant is operating a scam with their https://www.allegiantair.com/military-discount program. Nowhere during the reservation process does it allow you to enter your military credentials. Then, after over an hour on hold trying to reach their customer service, I was told the ticket agent would adjust my reservation to credit my baggage and seat fees. Well, once I reached the ticket counter, they told me all they were allowed to do was notate my account, but that I'd need to contact customer service again to actually receive the credit. I've spent over 90 minutes twice now trying to contact customer service and no luck. They know full well what they're doing by saying they have a military discount program to entice you to fly with them, but when it comes time to honor their own program, they make it as difficult as possible to actually receive those benefits.

Where do I begin? Allegiant was delayed two-and-a-half hours late from the 4:10 PM flight I ended up taking on Thursday, July 26th. No explanation, no accurate updates with regards to boarding and departure times. No one at the gate to answer questions or find out why we were so delayed -- despite three BSO officers and two fire-and-rescues showing up without explanation.

This has to be the worst customer service department in the industry! I booked a flight from Cleveland to Myrtle Beach 7/5/18. I tried to contact Allegiant by phone 7/12/18 and was on hold for 1 hr 15 min. I then sent a response request by e-mail and received a confirmation with a comment I would be contacted within 7 days. Having received no contact by 7/20/18 I sent another e-mail request for response and was again sent an automated response from Allegiant that I would be contacted within 7 days. Today, 7/30/18 was my scheduled departure and I still have not received any contact from the airline. I am very displeased with this company and would not recommend them as a business to have dealings with.

Oh, there are so many things, and honestly I was ready to ride you guys off as a lesson learned in low airfare, but you can Now be assured I will be adding to the comments that tell a really ugly tale of your operation. My flight on 5/21, flight 509, was delayed for Six Hours before finally being cancelled at 12:20 am 5/22. During that time, and I really feel for your poor gate attendants, we were constantly told that the plane would either get fixed or another plane would be sent and we'd all get to our destination That Night. We obviously did Not. We were all given the choice to wait and see what happened or to request a refund and try our luck with another airline. Given that the refund would take 5-7 business days, I would have been out at least $300 or so because last minute flights are considerably marked up, so I opted and hoped with optimism that Allegiant would be able to make its commitments.

I have a bad fear of flying. My trip with Allegiant Air changed that! First off I have to mention the price, you couldn't beat it! Second I loved the fact I could fly out from the airport near me. Now for the flight, the plane was nice, cool air, nice attendants, drinks and snacks (for a price) on all trips, the lights were dim and taking off and landing was perfect! I experienced little to no turbulence, I felt safe, the whole process was quick and easy. Because of Allegiant, I will be planning other trips now that I'm not so terrified to fly anymore. I will not fly with anyone else but them! Highly recommend. I traveled with my child and puppy! Thank you!

I've used this airline now for almost 20 years, and there has never been a time where the flight was on time. There has been delays due not enough staff to cover the flight, the flight is delayed coming into the airport due to maintenance issues. This airline charges for everything now, and yet they have the gall to ask the passengers to cross the seat belts and close or open the window shades. I believe that's part of your job. The handling of luggage is horrible, I've so many items broken and even stolen from my suitcase. Not to mention to have my suitcase end up in a completely different state than me. One occasion my mother was flying from Florida to Indiana and due to only having one working plane she was delayed for six hours!!! No food offered, no drinks offered. She and the others were told of the food vending machines available in the gate area. This airline seriously needs to be shut down or better yet all of the CEO and COO to be fired.

Worst plane ever. Old plane. Took an hour just to get people on plane. Captain made us all sit in a hot plane with little to no air conditioning with 100 people for over another hour. We waited 30 min because of lightning which I get. Then the plane engine was broken and we had to wait ANOTHER 10 min just to get back to the gate. Now we are waiting an unknown amount of time for another plane. I get flight delays and waiting but there is no reason to keep 100 people in a stuffy... sweaty... broken plane for close to two hours. I am going to try to get a refund.

My daughter(15) was flying unaccompanied from Sanford, FL to Elmira, NY. We arrived early, checked her bag and got to the gate. 10 minutes before boarding was to begin, her name was called to come to the desk. Due to a weather advisory for Elmira, her ticket was canceled because she was an unaccompanied minor. However, looking at the weather online, the weather forecast is absolutely clear??? Did they overbook the flight and decide to boot off the 3 minors that were flying??? And then, it took over an hour to get her and the other kids rebooked on different flights. I guess paying for Priority Access means nothing. It was very stressful for my daughter???

We have flown Allegiant numerous times due to the convenient routes and reasonable costs. Last night was the last time. I arrived on time to Concord Airport at 4:30 pm. There I sat until 10:30 pm. What added to my frustration was the fact that they lied to us over the PA system when they said our plane was en route to airport. I did not arrive to my destination until 1:30 AM. I really felt bad for the elderly and children on the flight. The children were all crying in the airport. This has happened far too many times. At least 5 times. The $50 voucher just does not cover this awful experience.

There's so many. One incident that I witnessed, is when there was a handicapped senior citizen sitting front row that had to use the facility. He was told that "This restroom is out of service. Go to the end of plane to use that one." Before he got back the copilot and the flight attendant messed with the vacant sign and the copilot proceeded to use that facility up front. Then after finished they switched the sign to broken. I will write more in other reviews.

My Review is two fold: 1) Flight Experiences and 2) Existing Reservation Modifications: 1) Flight Experiences: We have flown Allegiant Air twice from Memphis to Orlando/Sanford. Seats are hard molded plastic with basic pad covering. Seats do not have a reclining feature, which is very uncomfortable for flights that are over two hours long. Flight attendants were mostly agreeable. Bag Check-in lines were very long and only one attendant was on duty. All in all, not the most comfortable flight, but what were we expecting for a third rate airline.

I will never fly with Allegiant Air again. The way this airline does business is deceiving and they knowingly try to take advantage over their customers with add on nickel and dime fees, and poor customer service. I booked my flight for me and my family 2 months in advance. At that time we had 1 checked bag and 1 overhead carry on. We ended up needing 2 checked bags and no longer had use for the 1 overhead carry on. I tried to remove this carry on via their website and app but they don't allow you to do it. You can add bags no problem, but if you want to remove a bag they literally will not let you! I asked the customer service agent at the airport if they could remove the $43.00 bag charge as they could plainly see we did not have an overhead carry on with us. They told me no. I had to call their 1-800 number in order to get reimbursed. Are you kidding me???

They delayed our flight that was due to fly out of Fort Lauderdale on 6/30/18 to Cincinnati by an hour which was fine. Then 20 minutes before we was suppose to leave they announce overhead the flight at been canceled. This is at 7:18 pm on a Saturday night in Fort Lauderdale. We was told by an employee "you are on your own" No help to reschedule or book another flight was offered. We was told that we would get a full refund and they was going to give us a $300 dollar American Express gift card which they did. Went to check balance on gift card and it says $0.00 balance. Still check 2 days later and balance is $0.00 balance. Cannot get through on phone due to high call volume. Have flown Allegiant twice and have been canceled twice. NEVER AGAIN!!!! I want my refund and my gift card ALLEGIANT.

In the past three months, I have experienced 2 cancellations, 2 delays, and complete engine failure on the left side of the plane. I have asked for a full refund on my upcoming flight in August and they are ignoring me. I will never EVER deal with this airline again and I advise no one else to use this airline.

My mom went into the hospital and eventually died. When I was visiting her, I had to change my travel plans home and cancelled my flight so I could sit there and hold her hand. As a result of staying with my mom for several weeks as she slowly passed away, I lost my job. It was humiliating to have to ask Allegiant to have the flight refunded and even more humiliating and heartbreaking to have to go through my things to find the death certificate they demanded. When I sent the death certificate, they decided to only partially refund me, in flight miles, not a credit. The flight cost me FIFTY TWO DOLLARS. This was too big an amount for this company to refund a customer apparently. I will never use them to fly again in my life!

A guy claiming to be **Marvel is an absolute nightmare of an employee. Rude & disrespectful. Doesn’t even begin to explain how horrible he was as the first person I had to see before my flight. First of all, our bags are specifically designed to fit under the seat in all airplanes - but he seemed to want to beg to differ by not allowing me to carry my purse on in addition to my bag. He proceeded to argue with me, my boyfriend, and 6 other passengers about their items - yelling and talking down to all of us! I’ve never been on a plane where I couldn’t carry my purse in addition to my packed bag - never once (He told me I had to pay 50$ for the purse). A small purse, no less. So in order to fit my purse in the bag, it made it so my bag DIDN'T fit in the thing that measures the size of our bags (he made us use the small one for measuring instead of the one that’s the actual size of the seat). He was so so rude to us that I will never fly with this airline again.

How does an airline get away charging you $37 for "Trip Flex" when you purchase a ticket online the day of a flight when it is only usable (to change or cancel) SEVEN days before the start of your itinerary? Isn't this FRAUD? You are unable to click on 'change' or 'cancel' on their website BUT you are able to click on Trip Flex protection when purchasing the ticket even though it is invalid when purchased. You spend an entire day ON HOLD and never reach a human being. "Extraordinary high call volume" my **. More like no one is answering the phones today.