Airbnb Reviews

If I asked for a pool, what is the point of showing me all the options without a pool. I asked for a pool in Ottawa region, and the website can be honest and say that there are no options within my budget in the region with a pool but no, they want you to sift through a billon booking some with a pool and some without. Why have the option to limit the bookings you see with a pool if you aren't going to use it. Such a dumb thing to not fix.

A scamming platform. A scammer from Morocco called Moad invited me to pay his family there. I paid them for a house which was unhygienic, dirty, in unsafe area where you can hear people screaming early mornings and late evenings as being aggressed by violent gangs. Drugs and crime very obvious. The guy harassed me on the phone saying I have to pay extra money and clean the house when I leave. I told Airbnb about this and the kind of dangerous guy they have on their website. I don't want someone else to be a victim as I was but they were not listening. They don't really care. Go to a hotel and be in peace of mind. Airbnb NEVER AGAIN.

Horrible experience with a host and unit, host did not care, dirty, lots of non working things, Airbnb did nothing, I ended up paying full price, I left a negative review and airbnb took it down for ridiculous reasons and the host posted a negative review on me! So in the end I spent a ton of $ on what should of been a nice unit, and got no customer service from air bnb and myself got reviewed negative. I will never use them again. Their reviews cannot be trusted! The reviews on this unit were good and they should not of been! They don't care about you or your stay, they just want to prop up their slum lord hosts and continue bilking money from consumers.

I booked a rental through Airbnb and the host sent me a “registration link” that was not through Airbnb. When I clicked on it the link did not work but a messaged popped up saying that it was a scam and trying to get my information. I contacted the host because I was gonna cancel it because I was uncomfortable at that point and they said “no worries just send your photo ID and information through Airbnb message” so I did that and they said it would be fine. Now the time for a full refund was up and the host did this on purpose because after they said, "No sorry you have to fill out the registration form link" which was the scam link! I requested at that point to cancel and a full refund and they refused! I called Airbnb and they have horrible customer service. Never called me back. Wouldn’t put me on the phone with a manager! I am going to have to hire a lawyer to handle this with Airbnb because they are enabling scammers!

I contacted Airbnb’s customer service three different times trying to get a problem fixed with my refund. They refunded me in account credit instead of Apple Pay, my original payment method. I backed up my request with screenshots of my payment confirmation and their own website policies, but they didn’t care. They refused to help, blaming their system for assigning the refund, and claiming they could do nothing to help. I have never been more frustrated dealing with a company, especially considering that the issue was their fault. They made absolutely no effort to try and help me and showed no concern for my situation.

We arrived at this Airbnb place from a late flight around 11:00 pm on August 6th. It was a long day and we thought we could have a good sleep and stay happily in the next few days through our booking. To our dismay, upon arrival (we had even no time to put down the luggage in the room and sit), the host Rebecca informed us that we were not able to stay because we had a child in our group (mother, father plus a daughter) and she said she had the adult-only policy. Rebecca showed us the policy using her phone (all guests must be 21 years or older) and said she would refund us. We were in a big shock and did not have time to think of this at all.

I try to resolve issues directly with the company; however, when the company ignores my calls and messages and promises to have a manager contact me within 24-hours with no follow through, I resort to public posts because sadly that seems to be the only way to get the attention of companies with poor customer service.

I moved from out of state and used Airbnb for temporary housing while in transition so I had no other home to go to. I booked a 49 night stay, paid for more than 1/2 and the remainder was to be paid a few weeks into the stay on a given date. On a Fri night at 8:45pm, 11 days into the 49 nights; I get an email saying that Airbnb, the company, not the host, was cancelling the reservation and I needed to leave as soon as possible. I spoke to 2 representatives and neither would give me information beyond 'there was a potential breach of contract by the host'.

I provided a clean 5 star place for my guests. Upon their check in they texted everything was fine. Upon check out the college student was disgruntled about the cost of living and left an unfair review that Airbnb will not remove based on guests own statement everything was fine. Airbnb needs to use an evidence based approach and they don't even return calls escalated to mgmt in 24 hrs as they claim. Poor company to do business with.

Don't rely on guest reviews that do not have comments with the 5-star ratings. We've learned the hard way that often means the guest was paid for the review. We have often been offered a rebate from the host for a 5-star review, even from a host whose rental we had to leave because it was filthy.

We arrived at checkin time and were asked to wait until 9pm as unit was not cleaned. That was a lie by the host as the unit was in the midst of a major reconstruction project. When allowed in at 9 the place was filthy dirty, construction trash in most rooms, nails and screws on the floors, infested with mosquitos and lacking amenities such as towels, sheets, dishes, cookware, curtains. No WIFI. One sink was not hooked up and several sinks and showers were plugged.

I set up a calendar sync with VRBO, it works for a few weeks and then fails and does not send me any kind of notification. Then I get double bookings and it creates a nightmare for the customers and for me. I have to cancel the Airbnb booking and then AirBnb charges me for their mistake to add insult to injury. Thinking about deleting my AIRBNB listing and just going solar with VRBO.

If you are considering or have used Airbnb, please read the bad reviews carefully. I want to start by saying I have had many good experiences using Airbnb and had a positive view of the company. This may be you as well, but I want to tell you, Airbnb is not on the guest’s side. As long as your rentals are as described, all is well. It’s when it’s not that there is a problem. And I found out that they do not care, are unwilling to refund any money when a valid complaint is filed.

Several months ago I was searching for a rental in Kauai - one of the many islands in Hawaii, for my honeymoon. Unfortunately, the cottage I wanted to book was already been rented for part of our 8 day stay. On the App, Airbnb offered a suggestion on another accommodation for the rest of our stay on the island. It was a beachfront rental and only being a few miles apart from our first stay, we booked it. (It even showed a location "arrow" from one location to the next showing the distance.)

Updated on 08/04/2022: After being threatened to be killed by the host after complaining about issues in the property, I called Airbnb. They swept it under the rug and removed my review for the property. They care about business only, not your safety or well being. I was told my review did not help their community. So, how accurate and truthful are the reviews if the company removes negative ones?

House hot, air conditioning not working, lack air conditioning in half house, road noise. You need ear protection for indoors, support system designed to make you go away, omitting key descriptions on house descriptions. This is a one sided company designed to skin people out of their money. Go anywhere else but Airbnb.

I rented my Airbnb (managed by Evolve) last March 2022 for my daughter's wedding on Sept 2-4, 2022 in Walden CO. The entire bridal party was to be staying there where we could all get ready and celebrate this precious time together. I am also catering this wedding and I had planned to stage the food there as well. Walden is a very small Mountain community and there is nothing else available within 30 Miles. I have been absolutely left high and dry. This was a wedding gift to my daughter and all the bridesmaids were depending on me. Airbnb canceled my Reservation on July 30th 2022 (one month before wedding). Airbnb has ruined my daughter's wedding as we have no options at this late date.

Horrible experience dealing with Airbnb customer service. We had a reservation confirmed for a two week trip abroad that included a music festival. Months before the flight date we had issues communicating with the host and followed all the procedures on the website and contacted Airbnb for escalation to try to get ahold of the host. They were unable to contact host and asked us to wait until the week before leaving as apparently "this can happen with hosts at times".

I paid $10,6+++ for 2 month rental after listing people and dogs in reservation. Then I was informed of $3,784 I owe for 2 dogs to stay. I was told it is listed in "House manual"... Why do they keep adding fees when they knew who and what they were renting to. Hidden fees makes me very upset and no refund on first 30 days starting as soon as confirmed payment makes it worse. I am very leery to use Airbnb in the future. Be very careful!

Aibnb used to be a nice company, a delight to work with until covid struck. Since then, their systems are spinning around, opening rooms that are not available, making us cancel reservations. Because the ratio of cancellations is set, at some point, our SuperHost status been taken. On top, for further cancellations they are subtracting differences of amounts between amounts we shall receive from them and their fees for cancellations of their variable amount. Just today I should have receive 110 GBP from a reservation, but they sent 19,50 GBP because of a cancellation previously!!! Well, if this is how they keep going, surely soon they will bankrupt themselves. We for sure, will dissociate ASAP from this company and not turning back. What a SHAME!

Airbnb has been collecting taxes from my guests (I have six properties) for months and I have learned AirBNB is keeping those taxes and not remitting them. Now I have to go to five separated entities with my hat in hand and pay these from my own pocket. Plus giant penalties. AirBnb will not respond to my requests to return the money to me or do their job, which is to pass those taxes on to the authorities. I do not want to go to jail for this. If there is something else I need to do to make this happen, they refuse to tell me. Brian Chesky cannot be reached. There are many, many angry hosts. The support staff for AirBnb has been greatly decreased and I am sure they are as overwhelmed as I am.

We had made a reservation hosted by EVOLVE that was listed as entire house. A few days later after reading the confirmation email we saw that the advertising of this listing was misleading as the homeowner lives inside the home therefore we do not have the entire home. Of course they have a 48 hour cancellation rule. We contacted Airbnb support to get help with trying to get a full refund and despite the rule as we find this very deceptive. They contact the host EVOLVE and the respond with they will not give us a full refund. AIRBNB then goes ahead without permission and cancels our reservation and robs us of $850.

I had to cancel one of my reservation, because my company decided so. Was approved for a partial refund, said that the money will be refunded the next day and then it all disappeared. Host said that she could not approve the cancellation refund. And customer support from Airbnb said they need 24 hours, then another 24 hours, until it was too late. Even though I showed them the screenshot with the refund, they said that the refund was not possible. It's a joke of a customer support. NEVER AGAIN!

I reported my horrible experience within 72 hours after vacation. Gave them a detailed narrative of what I went through with pictures and they refused to refund my money because “it was too late.” SCAM.

I am a superhost with both Vrbo and Airbnb. A few years ago I had airbnb guests cram 20 people into my rental. Since then I removed most of my listings from airbnb. Recently an airbnb guest arrived everything was working fine, 2 days later she broke something and then tried to claim a free night. Unfortunately airbnb did not resolve this expediently and it took hours on the phone for me to get nowhere. I cannot trust a company that does not look after my interest and not give me the run around. I will never host on airbnb again. I trust vrbo. They offer damage protection insurance.

I've used Airbnb before. I've never had to cancel before though. Twice a host canceled on me because they didn't want kids in their Airbnb but that's their choice. Last night I booked a weekend on August 5th for my son, my grandson, myself and my husband. Today my husband and myself tested positive for Covid so I canceled the reservation. We received less than 50% of our booking fee. With the cleaning fee it was $603 for two nights for four people. I got back less than $300 when I canceled less than 24 hours later. I didn't look and that's why I'm writing this review. Because when you rent space on Airbnb you need to be hyper aware of the cancellation policy for the individual hosts. I had been accustomed to just seeing free cancellation that I didn't even look for it. Failing to be hyper aware of the cancellation policy cost me $300. I can only hope that this review somehow save someone else.

On 3/14/22 I made a reservation for our family at a home in Boston in August 2022 that is titled Modern Luxury Renovation, owner is Angela. On 3/19 I found out the dates of the trip had to be changed due to additional family members' accommodations and schedules. It was a memorial service for my husband's mom who died during Covid. I have been trying since 3/19/22 to get the owner and Airbnb to help me change the reservation date. I had been told by customer service I could change it up to 10 times and be credited for my deposit. The owner refused to change the date (July 2023) and told me I had to cancel and would forfeit my $1144 deposit when I did. I would then have to request the new dates and pay again. This did not seem reasonable as it had only been 5 days since I booked it.

There should be provision for zero rating. I booked a family holiday for 7 days in U.K. It was £250 daily but £150 if you book 7 days. I booked 7 days. £1227. On the third day, there was no water in the area so we had to leave as we could not bath, shower or use the toilet. We called Airbnb to explain the situation. It was even on national tv in the U.K. They initially disputed the claim asking for proof??? We sent official proof from the government emails. They asked for more proof??? We sent pictures of buckets, water in containers, etc and correspondence between myself and the host saying we could not bath. They finally agreed to refund and replace the 4 days that we did not use and compensate us.

We rented a house through Airbnb. During the first night, we discovered mice in the kitchen. The next morning we contacted the host to inform them of the issue and that we were leaving and would not return. We rented another house on Airbnb and didn’t have any issues there. The refund policy is to report the issue within 24-72 hours. We missed the 72 hour window by 4 hours because we were renting in the mountains and didn’t have phone signal. We had WiFi at both rentals, but Airbnb asks that you ask the host for a refund first before reporting to Airbnb; the host didn’t reply until after we had returned home. We then proceeded with a claim with Airbnb. We lost over $500 because of this. Be aware of the exact process for reporting an issue within their time frame, even if it’s impossible to do so.

Airbnb cancelled a reservation I had made two months in advance due to a syncing problem between Airbnb and my bank. I can live with the cancellation, but, though their cancellation policy stated that I was due a partial refund (50% of each night), in the end, I received nothing. I lost $2397.

I have tried to lodge a formal complaint with Airbnb regarding an unauthorised discount they added to a booking and blamed me for doing. No one has bothered to get back to me and they have also just imposed a £39 charge for a cancellation I was forced to make in 2019 have given the guest 32 days notice!! I will leaving as a host today and would strongly recommend that new hosts look elsewhere. The Airbnb hosting website is full of undeclared and deliberately hidden fees for the host and their cancellation policies are draconian!

Probably one of the biggest thiefs in the industry. Always charging/cheating/scamming the host out of payouts and pretending to give it to the guest which they don't and keep the money. Even if they make a mistake, they will charge the host for it

I decided not to stay at a reservation due to roaches being at the front porch. So I called Airbnb, because I wanted my refund back, they were real sympathetic with me, I drove two hours home that night from Baltimore. So after that they wanted proof I sent them the conversation between me and the host. So after much toil 'cause it was a back and forth issue for a little while! They finally tell me, "We are going to try and get your money back from the host," so you I’m waiting. They come back to me again with a deliberation saying she wasn’t going to give me my money back, even though I did not stay not even one night! So now because I paid it through PayPal I sent them all the info to show them I did not stay there. I was treated very poorly by this company!

My husband and I are real estate investors and own multiple businesses. Including Airbnbs. We have been both vacation rental guests and hosts for quite some time. Airbnb offers the WORST support for their hosts of any company we have ever worked with. After having more than $1000 in property stolen from one of our Airbnb‘s and having more than $1000 in damages done to our floors… We reached out to the Airbnb host support team with photos, a police report and contacts from our housekeeping and contracting teams proving that this damage had been done.

So first off the host demands enough information to steal my identity including pictures of my id then her picture is her wearing a mask so I do not get to even see their face/they want me to check in leading up to the visit only my sign in will not work and I cannot get help without you guessed it signing in. Great setup. Never mind ALL the fees. After you pay a super high rate to stay. First and last stay.

I booked a Airbnb hosted by Sheena-Posh Getaways for 3 nights in Calgary on July 14-17, for my 18 yr old son and his 4 friends (who are also 18yrs) so they could attend the Calgary Stampede. At the time of the booking, I was upfront with the host that I was booking and paying for the accommodations for my 18yr old son and his friends. The first red flag was when the boys didn't receive the check in info 48hr prior to their departure. The boys had an uneventful first night at Posh -Getaways and without warning were locked out of the condo the following day. On July 15, they arrived back at the condo to find the lock box didn't work and they got an email stating the reservation had been cancelled. There was no explanation given as to why or an offer to help find them another place to stay.

Airbnb is set up in a such a way that the person who is renting is basically held hostage to the renter. If they break something you are a hostage to the negative reviews as they will delist you if you do not succumb to whatever ridiculous request a guest wants.

It took us two days to drive to our vacation rental. Upon arrival at 4:30pm, we notice that the house has not been cleaned, and that there is a sign on the fridge that says it's out of order. I've been getting the run around from customer service, and one of the local team members said it wasn't her responsibility to make sure the house is clean, and that things work. She then proceeded to hang up on me and will not answer her phone.

We found a great rental in Athens, GA. We requested to book it, stating the reason for our visit was an upcoming football game. The host accepted our reservation and charged me the $600 deposit. Two hours later, the host said she realized the price wasn’t the “game day” price for the unit and said she needed to cancel. Said the new rate was more than double our agreement. She then told me three times she was going to cancel. I called Airbnb. They said she’s not allowed to do that and that she would receive penalties for doing so. They notified her of this. Then she started personally attacking me, faulting my moral character, stating that I probably teach my children to steal and that we’re “taking advantage of her.” (I still don’t understand how I was at fault for any of this!)

First, the house I booked in Joshua Tree on Airbnb is owned by a company, so the host isn’t a real person, it’s a business that seems to own a bunch of different properties in the area. I had to cancel my trip after getting Covid and they kept 70% of the money. Customer support did not help and wouldn’t even let me leave a review. I paid 500 dollars for nothing, that should at least be worth one review . . Or somewhere to comment on the site and give future customers a warning.

Airbnb customer support can't solve a simple issue. They have a problem with communication and problem solving, they claim to be available 24/7. Not true. I've been explaining my case for 3 days. All that's happening is I'm being handed over from one agent to the other with no solution. The host has failed to inform me about a hidden under renovation staircase that leads to God knows where and I was terrified for my 2 kids below 5 as it's accessible from the kitchen so I asked to leave immediately and be reimbursed. However Airbnb handled poorly.

My husband and I desperately needed a quiet getaway for the weekend of peace and quiet with no stress. We rented a nice looking cabin on the river. When we arrived, we noticed the heat wasn’t working. It was warmer outside than it was inside the cabin. So we sat outside for several hours while the owner sent someone out and it was fixed by that night. No big deal, right?

We rented an entire house house. Airbnb in Hernando, FL from William **. Upon arrival the outside had a nice view and fireplace area. Walking up to the door the window next to the door was broke and inside the tub remote and other items were held together by duct tape. It smelled like mold and there was rust on the washer/dryer and fridge. We left and drove another hour to stay in a hotel instead.

The airbnb customer service is the worst ever. As a host I suddenly had to refresh my bank account information, so I refreshed it to exactly the same bank account. However, for the last two rentals I did not receive the payments anymore, with a total amount of €1200,- I had several chats with the customer help service and I called around 8 times. Every call I spoke to another employee and had to tell the whole story over and over again. They all told me exactly the same story and said they had to escalate my case. After ending the call, I did not hear anything at all. I asked multiple times to talk to someone in the management to file an official complaint, but the employees just ended the call. This whole situation probably took me around 10 hours already. I still didn’t receive the payments.

Airbnb seems to put their hosts before their customers. We recently rented a home for a week on vacation. The house was nasty, unsafe and had 9 cameras around the property even though the listing said no cameras. My wife and I talked about the cameras outside and the host apparently was watching us and started making changes to his profile to mention cameras. Airbnb refuses to do anything about it because we didn't contact them within 72 hours of our stay. We waited to deal with it all until after our vacation since we had nowhere else to go anyways. I will never use Airbnb again.

Contacted Airbnb to address host monitoring guest issues, company was unwilling to deal with these issues and wants to protect their hosts. We had an experience where a super host monitors you by not having curtains or sheer curtains without disclosing that they live 50 feet away, while they have blackout curtains in their house. Airbnb claimed that it was our responsibility to deal with the host to address the issue. Honestly will the super host really come by and install proper curtains for our short stay? Airbnb claimed the host didn’t violate any issues. Remember the company is on the host side not yours!!

The rental we had through Airbnb is SO gross. We contacted about black mold and they basically told me my pictures don't show anything, but a mild health concern? I'm allergic to mold and this is a total joke. The customer service I received was insulting.

1 star because I have to. I've been a customer since 2017. I did have an issue with my latest trip, the AC did not work. My daughter and grandbabies arrived first told me the AC was not working. By the time I got in contact with the host it was the next day. He called a repair man told me they would be there in 30 min, hours later they show up. Mind you I'm driving to the location from another state. The repair man stated the host knew about the issues, they have been to location 3 times but the host won't replace the AC. I then paid for hotel rooms because we can't stay in Texas in the summer with no AC. The host did issue a partial refund but I wanted it all back. After 3 weeks I got the partial and Airbnb said the rest was coming. I've been fighting this for a month! All I get is the run around. They are quick to take your money but not give it back. Get a hotel, you'll thank me later.

I booked a property in Annapolis that was listed as close to downtown. When we arrived the property was in an unsafe area, which was surprising given the premium we paid for the unit (close to $600 for one night). The bedding was inadequate—just a fitted sheet and thin blanket, with decorative shams only—no standard pillows. The whole unit smelled strongly of cleaning chemicals, but there were dirt smudges on some of the walls. We advised the host we were leaving and asked for a refund. The host agreed only to refund cleaning fees. Airbnb customer support stated they were unable to refund anything else. We incurred additional expense to find a place to stay for the evening. Completely unsatisfactory.

My son booked a vacation rental since Nov 2021 for a big event in Aug 2022. The host secured payment and all. Its July and the host cancelled on him with a stupid excuse that there was a glitch on the system and the house was not available. REALLY??? So all these months the host had the money, since the credit card was charged. So the host is allowed to keep the money, earn interest on money taken due to having the funds upfront, meanwhile my son didn't have money available on the card and paying interest on it. Now less than a month away he is not able to find a vacation rental like what he had booked since everything is already booked and overpriced. How does Airbnb allow this kind of SCAM, just a WIN, WIN FOR HOST.. and careless for consumers.

I am writing to share a very bad experience I had with Airbnb. Before that, my experience with them had been alright but I also never had had any major issue that had forced me to deal with Airbnb's Customer Service. This time after booking a flat in Florence, it so happened that the photos on the Airbnb website simply did not look like the place I came to. While the flat on the photos looked clean and nice, the actual flat was dirty and with cracked walls and ceiling. Well, Airbnb's Customer Service refused to do anything when I reported it to them afterward and I still had to pay the full price for the place. They did not even bother to have the host put actual photos of the place. A month later photos that are clearly misrepresenting the place are still online. The bottom line is that there really is a limit to the Airbnb model. Unlike in a hotel, there is not much you can do if there is a problem.

I booked a trip for July 6th. On Jun 29th, I messaged the Host to get more information about activities we can do, so I can prepare accordingly. No response, despite a follow up on Jun 30th afternoon. I called Airbnb on Jul 1st and they told me they will reach out to the host. Later on Jul 01, Airbnb messaged me, saying they escalated the issue. I called back and was told I need to wait until 3 days before reservation to proceed with a full refund, even though all 5 customer service team members in Airbnb agreed this host response was bad and one even shared with me their host response policy, which clearly showed my Host was not following their policy. Today is Jul 3rd, I called again as there is still no response from Host. Airbnb told me they still need to check on their policies and will get back to me.

I am taking that after our experience in Dallas Texas this company is a scam. They have allowed people who RENT apartments to list them on their site. They do not own them, they rent them in apartment buildings that have a NO AIR BNB statement in their lease. So here you go.... We are reps out of the Dallas Market. We were going to be there for 2.5 weeks. We booked 1 month in advance. We show up that night, notice that there is no cooking supplies. We go to the grocery and buy food and cooking supplies since we will be there for 2.5 weeks. We get back and are unloading the groceries. I notice the fridge is warm. I mess with the temp and hope it gets cold. Morning comes and all our food is ruined. We message the person that we rented from. No response. Oh and before we arrived she sent a note stating wifi was down but that someone would be coming to fix it. Now, back to the next day.

We have been customers of Airbnb for business and pleasure for years with zero issues. This last stay was different. It was in a scary neighborhood with angry neighbors who would bang on the wall during work hours. We called Airbnb and They confirmed that they have no guarantees, or customer service for complaints, or false advertising. We stayed because we wouldn’t get a refund. It was a blessing to be out but 2 months after the stay, the owner messaged 20x and was getting aggressive about new fees. Airbnb said that despite the video and photo evidence, our 8 year spotless rental history, the damning correspondences from the owner on the app weren’t enough for them and that we should pay the $. Use hotels or timeshares Airbnb is not a regulated company or, take lots of (time stamped) photos and be prepared for a two to three month headache.

Did a booking and my account was deducted for the same then the host declined my booking and I was sent a message stating that it has been declined and I will will issued a refund after a 40% deduction. After a lot of insulting the host on the chat the refund was increased to less 20%. When I threatened to take him to task finally my full refund was initiated if could upload screen shots of the stages of the chats, mail confirmation from Airbnb. I will do it. Please be careful with them.

Tomorrow is my and my partner's anniversary. We own a business together and therefore, get almost no time off. I decided last minute tonight to surprise him with a last minute overnight getaway at a river cabin about an hour away. I paid 458.00 to reserve the cabin, was told it was confirmed, sent all the info, then a couple hours later I get an email telling me they (They in this situation being Airbnb and NOT the host) had cancelled my reservation. Because it was last minute and they found that "suspicious"...That's insane. So simply because I have no free time and can't plan months in advance I am not allowed to rent a place I paid for well within the time frame listed online. I am so angry. This should be illegal. They managed to wait until right after I told him about it too, so he could get excited for exactly 5 minutes. This company sucks and I will take my money elsewhere from now on.

We booked this home for a 3 night stay for three couples from Arizona and Florida. Upon check in the inside temperature was 78 degrees and humid. I set the AC down to 74 and went out for evening dinner. When we got back there was no air conditioning, and I called the emergency number. The contact said he would get on it and have it taken care of with his follow up call later that evening. There was no follow up or repair that night. It was not until the next evening that an ac tech came out to repair the ac unit. We had no comfort for the second night of our three night stay. I would have expected at least one night renumeration ($750) for our inconvenience. But the best that they offered was only $250. This is not what I would expect from a reputable company.

We have had so many bad experiences with Airbnb but this one takes the cake. The customer service was so bad. The host tried to charge us an additional $500 for a one night stay we hadn’t agreed on that. When we tried to get support help because the host was unreasonable they ignored us for over a week and refused to work with us. I will never book with Airbnb ever again. They and this host are crooks and take advantage of people. Airbnb doesn’t care about the customer just the host it seems.

The customer support is not real. It's a joke. Don't waste your time. They don't value the clients enough to provide customer support. It is horrendous. I have 6 AIRBNB units and they consistently provide under-qualified people on the phone and don't provide any help.

I reserved a trip to Yellowstone for June of 2022. DO NOT schedule 309 North Canyon St. They gave me the runaround to change my date to the next year, and when they did they said I needed to pay an extra 1k because prices would be higher. Our reservation in Cody gave us a small refund for the new date. They are profiteering off of a disaster. Airbnb is shady. Be careful.

I am giving them 1 star due to them allowing a host to rate me poorly because we found roaches and the house was neat but dirty. My feet turned black If I walked barefoot in the house, the stove had crumbs, the coffee pot had mold. I privately messaged the owner/host. She apologized and said there was a party the night before.

I really wish I could include a picture of the particular host listing I am referring to. But the house is located at converse Texas San Antonio and the host are Denise and Angela renting out a room in the whole house, they are scammers. Beware… If you book their property and an emergency happens, and you need to cancel, they will refuse to return your money even if you call Airbnb and Airbnb is willing to work with them to remove any penalties? They will want to keep your money..

So Airbnb canceled my stay the day before traveling out of the country. Are reaching out to the host. He explained that Airbnb canceled all his booking on his properties. It wasn't the host or me the guest. I know have to wait 3 weeks for my $2,800.00. I could not rebook somewhere else, unless I had my refund. So I had to cancel my trip, miss my friends. Airbnb you ruined my Pride celebration to Toronto from Florida. A lot money on tickets I bought. It back to hotels for me, Hotels reservation are easier, you know the address at booking, and you don't have to pay until you arrive, they have more rooms. Best way to travel. Kevin **.

Airbnb has zero checks to ensure the safety of their guests. If you are traveling as a solo woman or group of women; it is simply not safe for you to use this company. Additionally, many of the units listed for rent are listed illegally. Airbnb does nothing to verify the legality of the listing. For example, it is illegal to have Airbnbs in the French quarter, but Airbnb does not have any time of verification of the listing, the host, or anything that ensures the safety of the traveler.

Reserved a cabin right outside Yellowstone. Then the floods hit. Ask to cancel using the "act of God clause" they said no. They assume that parts of the park will be open and the host said other things to do around the area. My elderly parents in their 70s aren't traveling half way around the world to see thing near Yellowstone. Multiple road closures and the news says worst flood in 500 years. But Airbnb and the host says not a big deal.

I recently wrote a 4 star review regarding a recent stay in New Orleans at a Sextant property. The review was factual, not belligerent in any way, yet Sextant, who owns several properties that list on Airbnb, complained that my review went against Airbnb's review policy. Subsequently, Airbnb removed my review. I asked for the reasoning, which I have not received. Further, I cannot update my review. My review at the Sextant on Howard stated that the windows were were single pane and the trim around the windows had small areas you could see through. This made the noise from the street loud. So, this would not be a good place to stay if you are a light sleeper unless you bring ear plugs. I agree that last sentence may be subjective and the issue, but they should give you a chance to modify if they want legitimate reviews.

My host refused to cancel a reservation I made but warned me that she "may have to" cancel repeatedly. She didn't want to be penalized by AirBnB. And AirBNB's solution was to help her not have to cancel and help me find an alternative booking. Well, when she was trying to cancel one month prior to my travel date, the cost has risen to 3x the price. I couldn't afford that for the long July weekend. That is why I had booked my reservation back in Feb. AirBNB only wanted to offer 20% more than what I had paid which doesn't even come close. I would lose over $200 in my ferry fees because I couldn't afford to rebook the hotel at 3x the price! Will never use AirBNB again!!!! It is NOT a trustworthy platform because AirBNB will side with the host - as the hosts bring them the income!

I made a reservation for a Put-in-bay condo and was all set to go. Upon booking I noticed the refund was partial, okay I figured maybe a 25-50% cancel fee if I really needed. Well, three days before leaving my mother fell and needed round-the-clock care. I tried changing reservation dates and nothing was available when I was, then I couldn't book after the start of September at all. I was furious to learn after booking that the cancellation fee was 75% of the total booking!! They charged for all of the first night, the $45 fee and half of the second night. I'll go to a hotel in the future, I'm not using Airbnb again and will share my experience with everyone who listens.

Travel nurse who travels with another nurse. We rented a tiny home for a month which stated in the description it was a 1 bedroom. I told the host I would bring an air mattress as we are not a couple. Upon arrival we discovered it was not a 1 bedroom but one big room. We had to work the next 2 days 12 hour shifts and were going to try and deal with it. When we realized it was undoable we contacted the host who never replied so we started resolution with Airbnb. It was then we saw the guarantee of a refund if "not as described". They said it was.

We had a trip planned to Yellowstone in August but due to where we wanted to go there (the North side where excessive road damage is) we cancelled the entire trip. Part of our trip was going to Glacier National Park and they will not refund our reservation there. We had no problems canceling our hotel rooms for this trip, but Airbnb won't refund us even though our trip was canceled due to extenuating circumstances! I will NEVER use them again! Be aware of cancelation policies before booking!

We entered into a slumlord situation in a tenement style dorm building right across from Loyola University. Here is a list of the items we discovered upon entry:

I made a mistake and charged a stay onto my debit card. I canceled within 3 minutes of the purchase and Airbnb refused to give me a full refund. Do not give these people your debit card information. These people are blood-sucking crooks and they need to be shut down. Do not trust anyone with your money, especially Airbnb.

I booked a trip with this company. Airbnb canceled my trip (still have no idea why). They have yet to refund me back me back my money. They are holding it. I have been battling with them for a week now to get answers and no one can provide me one. They have robbed me of $4690. I will keep calling and leaving reviews on every platform to get my money back.

Horrible experience! The Host opened his account in June 2022. Host tried to physically intimidate me the day I arrived. Airbnb Gave me my refund (2months) but the host is still on the platform! What happened: The host could not provide both the key to access the building entrance and could not provide elevator access. The host suggested every time I want access to the building I wait by the door and for someone to walk out or tell the staff that I lost my key! The host clarified I do this EVERY TIME I want access to the building! The host said he couldn't provide a security card for elevator access and I must ask a building tenant to push the elevator pad for me! After I told him "this sounds ridiculous and this doesn't seem right" the host got in my face and tried to intimidate me and argued "You calling me a scammer?!" I de-escalated the situation and walked away. Stay away! Airbnb agreed to give me a refund but the dangerous host is still on the platform.

Our neighbor rented out their home via Airbnb. An altercation occurred between two guests and a shooting occurred. We live next door to the rented-out party and the shooting resulted in bullet holes, and property damage to our personal gate and travel trailer. The host said that Airbnb was responsible yet Airbnb refused to give us any compensation whatsoever. Beware that if you have a house anywhere near you that is being rented out via Airbnb, this could happen to you. Next time this might not be just property damage but an individual. As the police have been dispatched to this location and Airbnb has been made well aware of this unruly party house, we have saved all correspondences and documentation sent to Airbnb to ensure the proper entities are held responsible in the case of another shooting or...???

A host cancelled on me 3 days before check-in, Airbnb informed me by email, refunded me, and gave me a coupon of like 35% of the refund too. In the email, they provided me with alternative bookings that are not suitable and are on the other side of the city. At this time any suitable bookings became more than double the old price and the coupon was never enough to cover the new price difference. I had to make my new booking and pay the difference. Airbnb ignored any communications after their initial email, while I asked for support to find a proper place and for a bigger coupon to cover the difference, they completely ignored me. From now on I will stick to hotels whenever it is possible, and you should do so.

CAREFUL!! Airbnb didn’t value the customer only the business to business relationship with proof. We’ve recently suffered another loss to Airbnb and poor standards- we booked in Florida a false ad from the host states queen size beds which why we chose them, we get there to find full size beds! The room was small and things were too delicate in the room. Within checking in 15 minutes we found things breaking as in the shower parts, one mirror fell upon entering. The bed broke as we sat down (no one weighs over 185). The host attempted to fix while we were there (uncomfortable) but never returned until several hours later by that time we found a honest stay for better.

I had booked a house through Airbnb back in October and I get an email that my account was locked and closed and trip canceled, I freaked out and can you believe that I got ABSOLUTELY NO HELP from this major company. I got the run around, not 1 person could help me get my vacation home back, I was told to go ahead and rebook. No omg. Not an "I’m sorry for the mistake," not a compensation for our headache, no help offered to see if we can rebook the old house. NOTHING. NO HELP. Can’t even get through to a manager or supervisor. I will NEVER DO BUSINESS WITH THIS UNPROFESSIONAL COMPANY.

I rented an place for a little over two weeks and despite how Airbnb advertised it, it did not have hot water or internet. Since it was not inhabitable, I moved out ten days early. When I complained to Airbnb I got a lot of high-quality industrial empathy, but not a cent of my money back.

I have only used once and will never use again, because they have the most terrible customer service team. NOT professional and very rude, never gets back in touch, couldn't reach host to cancel and lost over half my money. Airbnb sucks. Don't use unless you know you can make it for sure. Would have given no stars, if I could.

I do not know why I have to keep on running in circles since the issues were brought to the attention of both Airbnb & the owner in a timely fashion and well and truly explained and documented - in writing - with accompanying pictures. Fact is that the apartment had been advertised as one with AC & Heating, both of which were dysfunctional and not being put into a functional state by the owner throughout the entirety of the stay of four weeks, despite multiple attempts to have the issue rectified by talking and writing to ABB and the owner.

I was in town for an event and simply needed somewhere to sleep, as my days and evenings were booked for the week. This was a very beautiful loft, very close to all of the locations that I needed to find. I was very satisfied with that part of the process. Unfortunately, I was kicked out within a couple of days of being there for having a service animal present.

I would like to say thank you to Airbnb for empathy and very quick help in canceling a reservation due to the death of a loved one. Airbnb showed full professionalism and deepening the situation, an Airbnb employee was available at any time, communication was very quick and effective. I got so quick all payments back, I highly recommend the Airbnb client's service.

Booked a reservation through Airbnb for Dominican Republic for 3 nights. Paid $500 US dollars and checked all house rules. After paying and arrived in Dominican Republic I received a message from host giving details on house rules.

I rented a house in Casa Grande, AZ on April 1 but was unable to arrive until very early the next day. The directions I was given to the house led to an address that did not exist and I was unable to contact anyone at Airbnb that was able to help. A policeman later helped me find the location of the house on another street. The property was in very poor repair and I was later told that it was also occupied. An email was sent from Airbnb late that day offering alternative lodging but it was so late that I had already left Casa Grande and driven to Phoenix where a friend graciously invited me to stay with her. This was the worst rental experience of my life! The pictures posted were not at all what I found. On the wrong street and already occupied.

I needed to go visit a sick relative. I book a stay at Airbnb. The first one I had to cancel due to Covid did not get any of my money back. I decided to try again. The host canceled due to Covid so I book another and this is where the nighmare began. The place was not cleaned. The sheets and covers were stained with yellow spots. The furniture was covered in pet hair. The owner lived on the property and kept calling me and was so nosey. I explained to the host that I really needed time to be alone because I was visiting a sick relative. He was rude. I was very uncomfortable with the host popping up all the time. I decided to end my stay and of course I received none of my funds back. My advice is to be careful of the hosts. Some are rude and intimidating. Also make sure the place is clean and check the reviews regarding the host. Bottom line is Airbnb will not represent the guest. They will only represent the host and Airbnb refund policy is horrible. I will never stay at another Airbnb.

My home is fraudulently posted on Airbnb. After 7 days contacting Airbnb and the person who posted my home my address is still listed along with the exact location of my home on the map. Homeowners beware. I have NEVER listed my home on this site and NEVER been a host. The code enforcement officer of my city contacted me stating I illegally have advertised my home on the website. Airbnb protects the host not homeowners. I question the period they require of a host before listing a home, my address should have never been posted let alone the exact location. This makes me so nervous for my home and my family’s safety. Homeowners keep an eye on your property on Airbnb!!

Booked an Airbnb in Florida, checked in to property kind of late, around 7pm and there were tons of problems. Airbnb and the host were very helpful in refunding and helping me find somewhere to stay for the night. Which was a hotel suggested by the air bnb ambassador since we could not find another air bnb on short notice. I was told I would be reimbursed for my hotel stay since it was not planned and out of my budget. That night I booked another bnb for the next day. When arriving to the property we had similar experiences as the first property and requested a refund and to vacate the premises. That process went even better than the first time.

USE AIRBNB at your own risk! I will never use them again. I rented a cabin in N GA for a 3 day holiday weekend that was very essentially not accessible by a car. It was over 2 miles into a wooded area with a one lane gravel road that was washed out in places, had very tight turns, which was not adequately described in the ad. I called the host to complain and he offered a refund. I agreed, locked the house and left. He then sent me an email saying I had not processed the cancellation through Airbnb. They basically said it was too late. He offered me a refund on his portion but only if I wrote a good review. I presented that note to Airbnb and again, "Sorry it is not covered in our policy." I will not use them again.

Recently we had a bad experience with one of our guests who caused damage to our property and engaged in illegal activities such as smoking weed within our property. After writing to AirBnB Support on the 13th day after the incident (which we did so that the guest does not place bad reviews on our listing), the Support Team got back to us with an acknowledgment on the 14th day. Then after following up for 2 weeks, they finally replied to us stating that we did not submit the claim within 14 days (which the system does not allow us to do after the time period has elapsed). We have informed them of this and have failed to generate a response as yet.

I tested positive on a home rapid antigen test. My doctor's office said stay home unless I couldn’t breathe. 2 upcoming reservations had to be cancelled to protect my guests. I was fined $200. They didn’t care that I was protecting my guests from infection. I’m hoping my doctor's office can give them some proof even they didn’t see me and didn’t want to see me.

In March (3 months ago) I booked a reservation at a property in San Diego for the month of September. The host required 100% payment upon booking. We paid it. This week our reservation was cancelled and our deposit returned. The explanation given was that "host wanted to use the property himself". Obviously we have no way of knowing if this is true or the host got a better offer. Airbnb will not allow us to write a review so that other unsupsecting customers know this hosts record.

Saying in a unit with an inside temp of 85 degrees. Complained to host and to Airbnb with no relief. Airbnb’s response is the unit is not advertised as having AC. Well, it did not specify it did not. Very misleading in my opinion.

I'm completely indignant, I had an accident and I can't go on my trip. I tried to cancel it but it wasn't possible, The company says the owner doesn't want to cancel and the owner says they don't want to. I'm going to ask for $400 for a lack of respect from them. I'm not able to go.

We rented a villa in Italy. The owner “forgot” to mention that they were having pretty major construction works done during our stay. This meant we were woken up at 8 am daily to the sound of construction. Could not open the shutters as the men would look directly in, could not let the children free in the garden as there were massive holes, they were slinging around pickaxes and saws and it was noisy and dirty. Imagine trying to relax in a bikini next to the pool 1 meter away from 3 builders hacking away at rock. You get the idea.

The organization does not rate a star at all. Systems don't communicate with each other. The host will not get involved. One representative says something different than the other, there is no consideration of time zone deadlines. No problem with taking the money. Count me out with Airbnb.

We’ve been hosting for a few years now, and during that time Airbnb’s policies have morphed in a way that they no longer support the host or guest. We have had property destroyed and guests extort money from us if we don’t give them money, threatening to leave a negative review and destroy our Superhost status. Airbnb can see the conversations but does NOTHING. It’s disgusting. I’d love it if someone came out with a rental booking site that protects the people that pay them.

Airbnb’s facially neutral policies to screen out customers with past criminal convictions from a disparity impact on those customers denying them services. It is no mystery that human beings make mistakes; condemning them to a lifelong stigma for that mistake is discriminatory and Denies that person services provided and a quality of life that only “some” can enjoy.

I booked a reservation for a friend. But I was told by Airbnb that my friend must upload proof of ID as well as an "instant selfie" to ensure that she is the guest who will arrive. Fine. But after a few hours, Airbnb notified me that the reservation was cancelled due to being incomplete. My friend and I both called Airbnb and followed their instructions to re-book. But in trying this for several times, we found the site would not allow my friend to re-upload her photos and would not allow me (the account holder) to upload for her. We tried to contact the lodging's host, but were told by the host party that they have nothing to do with the booking process and could not provide any help.

I made a reservation on 5/26/2022 on Airbnb. The reservation was confirmed and a deposit of 50% of the total cost was charged to my credit card. The host contacted me to let me know that they would have to cancel my reservation because the days I booked were not available and Airbnb should not have allowed me to book it. I don't know who made the mistake. All I know is that I received a message from Airbnb that informed me that it could take up to 15 business days to receive a credit to my account. This policy is unfair and the public should be aware that this could happen to anyone.

3 stays with Airbnb with the first two being overpriced but ok. However the last opened my eyes. Airbnb allows businesses to use their rental property on their service. Then the business charges three times the going rent prices. After that this one in particular steals items from their customers, tries to get into the abode without knowledge or consent of their customers, and charges a cleaning fee for Not cleaning. When this was all brought up to Airbnb they took over a week to literally do nothing. Also they have been caught double charging Ukrainian refugees. Seriously who does this stuff... Oh the United States and Airbnb.

My family stayed at Shane & Lauren hosted guest house for 4 days, when we stayed in San Diego for my daughter's spring break in 2022. The women host came to talk to me, dressed like she was going a nightclub, looking for a man(I felt that way). She saying the reason she came was because I parked on the property’s parking lot, which is dedicated to her husband, and I can move it anytime later before her man came home. I did not like that, and coldly told her that I would move my car soon.

AirBnB is losing its perks. It has become a platform neither protect the consumers nor the hosts. Long story short, I travel quite some times for business and prefer to cook my own meals, so I like to have a big kitchen wherever I go, especially with my families. I started liking AirBnB since 2016 and had one or two amazing experiences, with no problems, though actually the prices were more expensive than 4-star hotels. After that, everywhere I travel within the Americas became nightmares. Yes, as a guests I receive quite amount of good reviews. Because guess what? I didn't even stay in there most the time... So shame on you AirBnB. More expensive than hotels and absolutely no guarantee of quality service of any kind.

I use vacation rentals multiple times a year. There are usually 6 in our group. We are all adults over 50 and work to ensure we take great care of the homes we rent. I recently confirmed a reservation using Airbnb for a stay in Tampa, FL. After booking based on the original quote of 250.00 per night, I found out I have fees that total over 400. There are two fees including taxes that total over 250.00. A specific fee of $117.40 listed as a "guest services" fee. This is ridiculous. There are other sites out there and between all of the fees, my rental went from about 675.00 to over 1k due to excessive fees. Use VRBO or local vacation property rentals.

We arrived at our Airbnb about 9:30 pm and were immediately a little concerned by the neighborhood. There was trash everywhere in front of the home and while there was a little gate it was broken so would not stay shut. We had received instructions from the host that we needed to provide them with photos of any damages so we would not be responsible so we went inside to inspect the unit. There was a broken and scarred small dining table in the living room, the refrigerator and stove were very dented, the walls were dirty and the light did not work in the laundry room (where we were asked to start a load of towels when we left). There was no soap or dish liquid and we also expected to do the dishes. There was a missing outlet cover in the hall, something running down the wall in the first bedroom, busted closet doors and a broken chair in the closet in the other bedroom.

Airbnb refuses to refund the money for the booking they canceled on their own accord because they are not dealing with Russia anymore. They are giving me travel credit that I didn't ask for. Besides, their refund policy states clearly that they refund to the original payment method, which they didn't do with me. They canceled my stay and issued me credit instead of refund. My bank cannot reimburse me because I booked in January and they canceled in April, and that makes more than 72 days since transaction. I do not trust Airbnb anymore after I saw what they can actually do. They should have thought about obligations they have before sanctioning and cutting all ways of transactions with Russia. Could have refunded their customers first and then sanction whoever they want.

I have typed out the details of my concerns to so many people, so I will spare the descriptive details.. But basically to summarize, I had an awful experience at the last Airbnb rental I stayed at. The room was atrocious - bathroom not cleaned properly, appliances either did not work or barely worked, room smelled of mold and we suspected black mold was present in the room, large random wet spots on the floor, water damaged ceilings, large brown stains on the beds... The list could go on. Aside from all of this, the tip of the iceberg with the host was when he offered an extended stay at a discounted rate, after he gave us a whopping additional 30 minutes for a "late" check-out.

I booked two different properties that showed the dates were available. After paying with my credit the full amount, 24hrs later they told me the property was already booked. Why are the properties showing available when they aren’t. Then on one of the properties the owner never got back to me to say it was already taken. I will never use Airbnb again.

These people apparently don't care about people needing to use their service. As I was going through the process of trying to verify my payment details, the payment details page would prompt me saying it was reviewing my payment details for no less than 10 minutes before I closed it out. I did this 3 times and finally it prompted me for my BANK phone number. I make payments on websites all the time, and I am never asked to verify my bank "AT MY BANK". This step is truly unnecessary. Payments are taken all the time without having to go through this extra stuff. Then when I was done with that, I had to upload a picture of my "STATE ID".

We went through Airbnb to reserve a condo and due to a sudden illness, we had to cancel. Airbnb is the worse in trying to communicate with, they make it extremely difficult to talk to a live person and their website is challenging to navigate to find a way to communicate with them. They make it easy to take your money, after that good luck. Recommend doing your research before you ever do business with them.

AirBnB's support staff are the worst I've seen in any company. So much that I had to make an account just write this 1 star review. First, I've tried to use their service for the first time earlier in the month.. TWICE. First time host cancelled last minute. I got a coupon to use for my next place. Found a place the last second and my coupon won't work because it's not enough "money". GREEDY company. But you know what, I had to find a place so I checked in anyways. On arrival the host lied about air conditioning, the place had windows that wouldn't open because the host painted over them like a lazy idiot. No air conditioning and the windows would not open, it was 85 degrees while it was 65 outside. Got out and got my refund.

We have been using AirBnB for several years now as it was a great option to booking via hotel websites for various conventions we attend. Up until a few weeks ago their services have been great and any issues we had with hosts they got resolved quickly with exception of our stay last November (2021) in Palms Place Las Vegas. However the host nor AirBnB could have predicted the issues we had as it was specific to the property and them being bought out by some Indian Tribal Nation which made our stay very unpleasant. I feel for the hosts that own spaces in Palms Place. The general attitude we got from Palms Place was those using AirBNB in privately owned spaces were a nuisance to the property and they were going to do everything in their power to make visitors unhappy.

I booked a stay in Miami 6 months ago for the Formula 1 race. We booked very early to avoid rising rental prices for the race. The night before we were flying out for Miami the host cancels my reservation and refunds my money. I call Airbnb in a panic at 4:45am. By 5am I have a link from support tells me to pick a property. I told them I had no intention of paying more money and they assured me at that time the price would be adjusted to what I paid for my original stay. My original stay was $1,805, my new booking was $2,900, at the same resort but my original booking was ocean view and my new booking was canal view, so technically an inferior property just based on location.

I arrived at the Air BNB I reserved, and felt so unsafe. There was someone in a white van sitting in the driveway watching me, so I called my mom to stay on the phone with me while I had to creep through their rickety fences into their dark backyard to let myself in the back door. The backyard was littered with broken appliances and empty beer bottles. (Took and submitted pic).

So I have been hosting guests on Airbnb from quite a long time and recently I hosted some guests who came and did a lot of damages in our house you. You can say they burnt the house down. I clearly told The guests not to have any party but still they did. They did a bonfire and bond a lot of things in my house. Did a lot of damages to the house. The house had to be fully renovated because they burnt the internal wires. But when I claimed money from Airbnb they took from the guest but did not pay me. So be careful hosting guests because airbnb won’t cover you. The air cover is nonsense. I haven’t earned that much. Ended up paying eight lakh rupees from my pocket which is almost equivalent to 9000 USD.

We discovered that our closed property is being used as a scam. It seems that Airbnb are completely uninterested in helping either us or the people enquiring as we have now been trying to resolve this as a matter of urgency. We're not sure how they run their company but it is clear that their service doesn't allow for this type of issue. If I'm honest, they are jaw-droppingly shocking at dealing with major, fraudulent situations. So many words to describe them but I won't bother and really don't think that at any point this will be resolved.

Firstly you will experience weeks of excuses from customer service representatives that have ZERO and I mean ZERO power to so anything not listen to your experiences and do NOTHING. The company purposely sets this up, furthermore after weeks and that's if you're proactive... You will have a fake supervisor call you, again ZERO power to do anything for you. They choose their own rates on smart pricing despite you setting minimums. They've rented my home for $120 a night for 8 adults when my minimum was set at $350 then said shut off smart pricing despite the parameters set by me and ignored by airbnb. Then they blamed me, then they threatened to take away my superhost status if I cancelled. It gets worse and frankly between their taxation despite you providing documentation to ZERO customer service accountability that are simply hired to say sorry and have ZERO power.

AirBnb refuses to issue a refund to my 84 year old mother who was harassed at your property. She was approached by a disheveled man who wanted money from her. She felt threatened, asked someone for help because she couldn’t find a hotel worker. When she did, she told the agent she felt unsafe there, and couldn’t stay there. She was shaking, almost in tears.

Did you know that the host of the house you book can cancel on you right before your vacation? I didn't! But that's exactly what happened to me. Less than two weeks out from my family's trip to Orlando the host informed me that the home owner was going to be in town that week and too bad for me. That was it. Seriously. To make matters even more revolting, Airbnb said that the only punishment the owner would receive was that he couldn't book the home for the week I was supposed to have it. That's it. His only punishment. But it gets better! According to their customer service it's going to be 15 DAYS until I get refunded what I paid (I had paid in full already). BE VERY CAREFUL when you use Airbnb and understand that there's absolutely no guarantee they'll honor your reservation.

In February 2022 I rented a 5 bedroom home for myself and 4 others for a specific dates in July. In May I received an email from AirBnB that the host had double booked and several days later, my reservation was canceled and my deposit returned. Apparently, the host suffered minor consequences, although she still had the week booked. Guests, however, have no recourse other than a return of a deposit. No similar properties were available, since the host waited so long to cancel. One member of our group canceled his plans to attend a jazz camp at Nazareth College. The rest of us scrambled to find accommodations, and were left with more expensive and less attractive options. At the very least, the host should be required to offer compensation but no such option exists. An AirBnB reservation is tenuous at best.

I am really upset at Airbnb policy and lack of protecting their users. I rented a place out and arrived to the location, the host was absent and I had no way of getting into the place. I did exactly what Airbnb advises, which is to request a refund from the host... Several days later I contacted Airbnb customer service... They said they won't help me because I did not contact them after 24 hours... which is ** because this was not in their policies.

It took 12 days to be a squeaky wheel and write through all their socials and chats, and to also make calls to people who have only the power to forward the issue. But eventually, someone named Steven in the escalation team forwarded my video evidence showing the listing was in fact, private, as I had described, and when he shared that with the others on his team they agreed to remove that "host canceled booking" (I did not) and reimburse me half of the nights of the stay. I am glad they resolved it, however, my confidence in their help and support has been damaged through the lengths I had to go to correct something that shouldn't ever have happened in the first place.

I made a booking with a fraudulent host, I canceled and got a refund which was not was much as I paid. I provided evidence which they saw, and they said that it is my problem, despite the issue being their fraudulent host, who tried to charge extra outside of their app. They just did not care in the slightest and were smug even about ripping me off.

I've had good, and bad experiences with this company. Customer Service for Airbnb is no good. I strongly believe I was discriminated against. Their refund policy sucks. They cater to host, not the guest. Location pictures can be misleading at times. I've decided to book hotels from now on. Customer service also lied, and told me I could not leave a public review....

Airbnb is absolutely fraudulent and dishonest company. They canceled my reservation because they blocked host and didn't return my money. I wrote them 10 times, they ignore and don't return money 2 months already. They stole my money. Whey stole money from all thousands customers from Russia stating that they can not return money to Russian credit cards, but I am American citizen and paid by American credit card, but they do not return money without real explanation of reasons. Why government do not close so fraudulent company and do not prosecute this criminals?

Booked an AIRBNB on January 4, 2022, I then cancelled, January 8, 2022 and received confirmation that cancelled reservation was granted due to family emergency. I paid a total of $4,378.91. They never gave me full amount back. They gave me a total of $91.95. I cancelled my Airbnb and to make sure of it, I called Wells Fargo to go ahead and make sure they did not take the money off my card. The representative that reversed the charges told me specifically, "Do not worry about it, this happens all of the time. If you cancelled you will get all of your monies back," which I did. However, Airbnb went back in and took my money back out. This is not ethical and straight up FRAUD and someone has to be accountable for this. I am requesting at this time for you to please return my monies.

Don’t book on this site. They have extreme discrimination issues. Controlling renters, and all kinds of problems with payment. ALL BAD. SAVE YOURSELF THE FRUSTRATION AND LOSS. Most of the listings are fake or misleading. ie. A house is listed as whole house. But it’s a bedroom only.

Booked a stay for a new colleague of ours to stay at a place for 6 weeks. They lied about the parking situation and the place was never cleaned prior to arrival. Contacted the host immediately and was advised they would contact me back. I locked up and left. The following morning we received a message asking about how the stay was. We told him to check with his co-worker as I did not stay. We have tried working with customer service multiple times to get a refund without any luck. They keep saying it has been escalated, but all I keep getting is passed around.

I have been renting from this site for years. I have watched as the prices for their fees have gone up but now, it’s just a flat out joke. We are paying over $1000 for service fees, taxes, cleaning! The house is only $930 a night and for three nights we are paying over 4,000!!!! This is just sad and absolutely taking advantage of the consumer. You can save tons going through a rental company, which is where I will be taking my business.

1st time Airbnb host. Spent days creating my listing. Nothing but headaches from the start! Airbnb chose a random price to list my rental for their cover page. $140 higher than my listed nightly price! Of course I've had no bookings. I have called 6 times to have them correct this. It's been 4 days...still not corrected. 1 agent telling me it's normal to be listed higher on cover page. Lol. Stay very far away from this incompetent company and service. And I'm supposed to pay for this horrific service? Don't think so.... Vrbo here I come!

Beware of renting from Airbnb. They are accommodating to the homeowners only when it comes to any dispute. If you rent from them be careful that it is not from An individual owner or you could be liable for whatever they say. We had an experience with a rental where there were maintenance issues with the refrigerator and the owner was controlling the thermostat with her phone and could watch you come and go with ring doorbell.

I paid in advance for 6 nights 144 for the service which I have never seen, experienced to Airbnb. Ariving the place no one did not meet me, I was waiting for an hour. The receptionist was useless and rude. I wrote the complaint immediately and as a revenge the staff of the useless hostel refused me to stay. Aribnb didn't refund money 144.. they ignored all my request about this. The service who must case about people to avoid risks for the to be on street in the night grabbed my money instead.. By the way, the same hostel costed 105 only on Booking. Airbnb is greedy and irresponsible. Not going to have any deal with them anymore... Very bad experience.

The cancellation policy must be reviewed. There is no reason for the renter to retain half of the reservation fee when cancelling two months ahead of time due to travel cancellations related to the pandemic and staffing shortages. Hotels would not have required payment and no fees would have been charged for cancelling 60 days in advance. Travel has become incredibly volatile and unreliable. So many variables are out of travelers’ control. I strongly encourage everyone to use hotels whenever available. We have lost over $500. With rising costs, our family could have used that money in any other way, (food, shelter, entertainment) other than giving to someone who will only doubly benefit from our forfeited fees on top of an additional booking for the highly sought after and limited lodging. If at all possible, make your reservations through a hotel instead.

I used Airbnb for years, but since they decided to outsource their now wildly, prohibitively expensive “customer service” to employees for whom English is clearly not a first language, I must liken my experience to banging my head against a wall for hours at a time. Never again! I’m not fond of wasting precious time explaining and re-explaining what appears to be extremely easy problems to fix to people who don’t want to or can’t read what I write in extremely plain language. They expect you to just give up, and I guess I do. VRBO from now on! I’m horrified that millions are being “donated” to this service for (*gulp*) war refugees! Are we TRYING to make their lives even worse?!

My wife and I had a terrible experience with Airbnb in April 2022. Deceptive, inaccurate host description with no refund policy. Details weren't clear until after booking, and the host only revealed that we'd be expected to share the place with 6 other guests/strangers after payment was received. This was despite me communicating to host prior to booking that I want to clarify that this would be entirely private for my wife and I. Once payment was given, host stopped replying to me. Airbnb doesn't regulate their hosts but instead abide by their hosts' rules, which doesn't work to the benefit of the customer. Airbnb support was unable to give me any refund despite me paying over $400 for 2 nights and never stepping foot into the place and canceling immediately after finding out I'd be having 6 guests. Very deceptive communication, my wife and I felt unsafe and uncomfortable with those conditions. We will never book with airbnb again.

AirBNB are middlemen of the worst type. They allow "hosts" to provide consistently sub-par and sometimes downright disgusting accommodation for prices which are in many cases higher than 4-star hotels. I have had accommodations with bugs, with rotten food in the fridge, and with extremely poor levels of cleanliness, yet you are effectively stuck with what you get as they don't generally offer any sort of refund if you show up to a garbage heap marketed as a BnB. But let's be honest, the idea that you can leave individuals who were brought up with vastly different standards of cleanliness to maintain any minimum level of cleanliness is just a dumb proposition - Airbnb have proved that, and the many negative reviews here corroborate the company's failure. That regulation hasn't stepped in is what's perhaps the most surprising to me, given how regulated the competition (hotels) is.

Visited a house which had insects biting our legs. We thought it was possible mosquitos outside but it turned out to be spiders from inside. Several of us taken photos of the bites and went to the doctor to confirm it. AirBNB ambassador didn't want to refund our visit. AirBNB didn't have terms and condition about the insect bites on there for the refund. I don't appreciate what AirBNB has done in not refunding on what occurred. If I could post photos of our legs, I would post it as it was sent them.

Just had a terrible experience with Airbnb. They take no responsibility for their errors and now have caused an uncomfortable experience for my guest which will certainly appear in my review. You expect more hospitality from a hospitality company especially as a super host. They sure get their cut though. I’m delisting.

Airbnb was really good but we used them in March 2022 which was a disaster. Host gave us a broken bed and refused to fix it. It took 5 hours of my time to communicate with host and support team with no result. Go to their page in Instagram and see lots of complaints. It seems they are deleting negative reviews!

I recently rented an Airbnb from Sorian ** in Vega Baja Puerto Rico on Calle Bruell. When we arrived the toilet was not working, the coffee maker did not work, there were no blankets, no silverware. The host had to physically replace the TV because it did not work. We called the host instead of Airbnb. She promised to refund us one night. She kept texting me that the $ was on its way. Finally after 2 weeks I called Airbnb. They informed me that I had missed the deadline to write a poor review by one day. I sent them screenshots of all the texts & Airbnb ruled that there was not enough evidence for my case & that I was supposed to call them, not the host. Shortly afterwards the host called me & screamed at me & called me names. Airbnb was not helpful at all.

I really want to warn potential clients that Airbnb is allowing through their website to rent places that not only don´t comply at all the description in their website, but also even violate basic Airbnb rules and have serious unsanitary conditions that don´t meet the requirements to be a decent home (for instance, with this scam: https://www.airbnb.fr/rooms/5520336...). After giving multiple and obvious evidences, the Airbnb customer support lies repeatedly and don´t protect the guest, violating their own policy. They don´t care at all, they just want the money from the guests. I don´t recommend at all to invest in this fraudulent and scam enterprise.

I had a reservation with Airbnb. 3 weeks before my trip I received an email saying that they canceled my reservation ...No reason was given and a 1% credit was issued that I had to use within 30 days. I contacted Airbnb and they did not give me a reason but offered me other properties that were not in the same neighborhood (which I had researched and did not want to change) and triple the price of the reservation that I had. I contacted the host of the property and rebooked my reservation on a different site. I am extremely disappointed with this company.

There have been two occasions where the airb&b host has cancelled on me within 2 weeks of a reservations placed months ago. The latest cancellation was 10 days before the date and it was for a group of 5 girls. We had this reservation since early January 2022 and it was for April 8 2022 I got an email March 29th that the host cancelled and all I was getting was 10% coupon on the price I paid. I tried to look for another place for the same group in the same area and the most they can do is give me 20%. They could not help me cover the rest when it was not my fault that I was cancelled.

Airbnb uses all foreign customer service people who read from a script and only know how to apologize. They are not empowered to help you. Occasionally you can achieve the result you want but it is always like pulling teeth. After a lot of emotional distress and time and effort. Maybe it will be escalated enough to resolve problems. After you become a super host their attitude is friendlier and you get a dedicated customer service line that picks up the phone a lot quicker but still it is a very painful process to get anything done. And as a host you always feel like they favor the guests. Turns out the money talks. I looked more into the fee structure and the guests pay about 14% and hosts only pay 3% so that explains a lot why they tend to side with the guests.

We had an absolutely rotten experience with our host. We have been treated like crap and robbed. We booked it fine, the host appeared to be communicative and all seemed to be well and ready ahead of our trip. When we got to the condo, however everything went bad. We could not get into the condo at all. After each of us carefully followed the instructions we were sent we messaged our host for help.

As a host of three Airbnbs, their customer service for hosts sucks. They hire foreign Asian people who can hardly speak English and all they say after collecting 20 minutes of information is… “I’ll escalate this ticket to a different department… they will call you back” then day after day they don’t call back. You call back again and have to state your whole issue again to a new stranger just to get the same response. The process repeats over and over again. There is no direct phone numbers for their “departments.”

I've been trying to book a property for the first time and then got blocked. After a verification process, I've been told that my account has been deleted and I am not allowed to use the service in the future. I asked for the reason and received ZERO explanation. Avoid this service.

Me and my friends were discussing to reunite on 23rd of April 2022- so I was just exploring options on Airbnb-Mar 21 2022-late evening at 7-7:30 pm and I saw a place so I clicked request booking or reserve booking- not knowing this will actually book the place and it was nonrefundable booking. Within few minutes, I received message from Host saying thank you for booking and I kept wondering why she said thank you for booking- as I always get notification on phone when I use my visa or debit card but I didn't get any notification and I checked my email for any reservation email from Airbnb but there was no email.

I own a villa and welcomed my first guests on the 3rd March 2022 who booked for a 28 night stay. Because my only payout method is with a bank that is partially owned by a Russian Bank that is under sanctions (I wasn't aware of it as the bank is based in Armenia not in Russia) the payment didn't go through. It is now a full four weeks and I still didn't get paid. Whenever I try to add a payout method a window pops out which says 'this payout method is not supported by app please try the website'. I went to 8 or 9 hotels so far in three different countries (Armenia, Greece and Georgia) and used the desktop in the lobbies and business lounge but it is even impossible to log on to my account via a desktop let alone add a payout method (!). Whenever I try punching my mobile number into the desktop website the digits don't even appear on the screen. The other options produce the same (non) results.

I will be writing bad reviews about an experience I had with Airbnb in every platform I can find. Because of covid my friends and I had to cancel a trip to Brazil back in January. When we called to canceled we were promised $927 back and only received $200. After many calls and headaches showing them proof of what we were promised we didn't get anything. We called talk to a few representatives, some of them really rude and without my concern case was closed and lost a lot of money. For sure I won't be using airbnb after this horrible experience. If I would of know I was losing all this money we would of moved the dates instead but didn't get that option either. A business shouldn't be run like this and especially if the customer had the proof

I stayed in a place called 'Sacred Abode' in North Delhi (India), but it should called 'Sacred Jail'. Landlords stay in the first and second floor, the 'sacred place' in the third (no a/c, old furnitures, etc). They do not give the key of the main door. It means that anytime you have to ring as you are in your teens and at your parents place. Or in a monastery. No friend can come, there is no place where you can meet friends. The young son, a promise for the humanity, check brutally the ID cards of everyone, if you just attempts to take a friend. Never seen such cheap and hurting impoliteness.

Airbnb needs a lot of work. I booked a dump. All the houses around this one were boarded-up. I had to leave. Airbnb left me stranded in the middle of the night so I had to book a hotel. But I've had good experiences too. Be careful. A lot of pictures are misleading. Airbnb video inspection of host property is greatly flawed. They need to up their standards and revisit and/or have surprise inspections. Especially after a host gets a low rating or a call like I had to make.

Unreliable and dishonest. On February 16 2020 I was in Arequipa, Peru. I was in a nice hostel but, in the evening, I could not shower because there was no hot water, so I decided to try to find another place for the next morning and looked up on Airbnb. I was pretty new in Airbnb, but I had rented a room a couple of times before and it had been ok. It was 21.00, so I tried one place, and my request was rejected, then I tried another one and the reservation was accepted and paid. Later, at around 23.00, before going to bed, I checked my emails and found out that my reservation had been cancelled by the host and I had no place to go the following morning.

The worst customer service EVER!!! Airbnb had me wait for 3 hours in the dark outside of an apartment building in a sketchy area, in a developing country. Host hasn't responded to any attempts at contact. Yet Airbnb still wants me to wait to get hotel, at 11pm on a holiday weekend. I had to secure accommodations at a hotel, with no help from Airbnb, and pay premium prices due to the timing. No attempts have been made to reimburse me and the original payment for Airbnb still hasn't been refunded. It's obvious what motivates this company and it's not its customers.

Horrible customer service, stole over 1000$. AVOID AIRBNB AT ALL COSTS. I would give a zero or negative rating if I could but can't give less one star. Airbnb needs to be audited and shut down asap!!!!

Case no. **. We have made numerous requests by phone and by message. We can only reach the lowest level of support, & they are unable to help. Over $3000 dollars have not been paid to our account since early February. Airbnb has defaulted payment.

On 2/14/2022, I slipped and fell in the shower at host Wilson home. I contact both Airbnb and host. I suffered fractured rib, damaged my lumbar spine and rotator cuff. I only got back my money. No help.

Airbnb has ridiculous charges for my cancellation within 24 hours. I was charged for $5,164 but only $673 return. I took lots of vacations and had lots of experience with hotels, but I had never have any issues about booking and cancel hotels within 24 hours. The worse case was I need to pay one-night stay fee if I want to cancel after 24 hours, but it had never happened to me. I always get the full refund if I cancel my trip within 24 hours booking. Airbnb is definitely sucks. I called Airbnb many times, but they never returned my charges. I was told they have to ask the host's permission, if the host didn't want to return me the fee, they can't do anything with it. Later on, I checked the money I was not returned include $570 from Airbnb and $3900 from the host. It is just a scam. Airbnb is should be bankrupt sooner or later.

The host edited the pictures so badly that it looked good, once we arrived it looked bad. Tried to get a refund and customer support gave the host full power in case we wanted an extra refund. Will not use Airbnb again.

I had to depart a listing early because I felt unsafe and I was being discriminated against. I took the case up with Airbnb who supposedly have an antidiscrimination policy but they dismissed my case without even following up with me. I had and still have plenty of documentation. Then they took down my review of the awful listing (which by the way mysteriously had a 4.99 rating, which is why I booked it) because it mentioned the word "race," even though my experience was based on my race. Talk about censorship! Reviews are the only way for consumers to know what they are getting into with a listing so they are advertising false safety by taking down legitimate reviews that they think will hurt their business. Basically they are deceptive in their dealings and are scamming consumers IN ADDITION TO destroying cities by pushing ordinary people out for heartless and predatory landlords.

I was in need of lodging so I decided I would try Airbnb, well things did not turn out well, they went South very quickly. I will say that this was my first time trying it and I did not notice that they have two separate refund policies, one that the host can enforce and one that Airbnb can enforce. I didn’t realize that the host on that site can make up any type of refund policy that they like. At any rate I made the reservation and 5 to 10 minutes later decided I would cancel it because so I messaged the host to ask if I could look at the space first not knowing that I was going to be unable to get a full refund if I cancelled.

My husband and I rented an Airbnb condo in MA in late February for two weeks, beginning March 16, 2022. We paid fully for the rental. On March 7 we were notified that the “host” had cancelled the reservation. No reason given. That was followed by a notice from Airbnb that we would receive a full refund, assistance in finding a new lodging, and a $200.00 coupon for a new rental of equal or greater value to the condo we had had cancelled.

I locked myself out of my account one month ago and contacted customer service for assistance. They indicated another group would do an investigation (security, presumably) and would contact me. Airbnb has not contacted me via phone or email over the course of the past month. I've called several times and am told the same thing: support case is escalated to another group that is working on it. I finally reached someone who told me nothing had been done - nobody was assigned the support ticket. Each person I speak to is polite and professional, but it is clear they can do nothing other than add a note to the ticket. I have no idea how a company can be this incompetent at what should be a very simple and easily resolved support issue. Very frustrating, to say the least.

Airbnb is not a good service for renters. They work for the hosts and their profit making service. I booked 7days stay in a room in Florida, the booking was confirmed but 6 hours later I got an email from Airbnb that they are canceling the reservation because the host never checked that the room will be occupied because the guest is extending his stay. I was a little nervous about not finding another room so I booked a new room.

I've always used Airbnb since they've launched. It used to be a great app. Now it's all about exploiting customers to report more revenue to keep their stock price up. It's ridiculous. My girlfriend rented an Airbnb in the wrong location. Literally an hour and a half from where we needed to be. I contacted them for a cancellation in approximately 12 hours. Well that 12 hours cost us 50% of our deposit. Mind you our trip wasn't for 2 more weeks. Won't be using again. I'll find hotels with suites that have a kitchen from now on. They've gotten a lot cheaper since Airbnb anyway. But I won't be using this app again. I've had enough of companies using this covid theatre nonsense to exploit their customers and give 0 support in the process under the guise of a mild virus.

Airbnb provided numerous great experiences for my family and me. The hosts are usually quite friendly and very helpful, and the dwellings fit the style of where you are traveling to; rustic in the mountains, modern in the city, little bungalows near the beach, etc. One time, the house was not quite ready and was untidy, but the host was so helpful and gave us a free hotel, and a voucher for the duration of our stay.

Airbnb rejected my review of their service because it was unfavorable. Their policies are very restrictive and are designed to accommodate their hosts, not their guests. Their mediation service was unhelpful. My host assured a full refund. When they did not honor it, AIRBNB offered mediation but had no muscle when the host rejected their assurance to do so. I used AIRBNB because my daughter was having surgery. I inquired whether I could get a full refund if the hospital, experiencing OMICRON surge, rejected her elective surgery. The host responded “yes.” Several days passed and my bank alerted me that the refund was not issued. The host rejected AIRBNB’s mediation based on the apparent misunderstanding. I wrote a review on AIRBNB, and they rejected the bad review. A SHAM! Now I am posting to other consumer websites.

Horrible customer service that acts like robots and only responds with copy/pasted info (I specifically requested to speak with a human). Extremely untransparent review process for ID verification -- overall horrible experience, honestly just use VRBO instead...

I had a confirmed reservation 2 months in advance. I received numerous confirmations leading up to check-in. 1.5 hours prior to check-in, I received a notification indicating my reservation has been canceled because the owner is being evicted and her lease is no longer valid. Let me set the tone here; I flew into San Diego and was traveling with a 2.5-year-old, husband and my 74-year-old mother. We were exhausted from a full day of travel and were wasting time near the Airbnb just waiting for check-in when I got the notification they canceled our reservation.

Airbnb did nothing to help our situation, they only side with the hosts, we paid over $2300 for 11 nights, stayed for 2 as the place was not suitable, it was not 3 bedrooms as described, the balcony room was cold and constant noise from the street, the door didn't lock, the other one described as a den was a converted closet, too small for an adult. The host stated the homeless people were harmless, we were approached a couple of times where we felt unsafe so we left! I would not recommend Airbnb or this Host. https://www.airbnb.ca/rooms/53240006?source_impression_id=p3_1646162366_enF0l5a3nG7dl4Je

I have used AirBnB several times and have always been pleasantly surprised. From the quirky stays to the lavish unexpected, I have always been happy with my experiences - until now. I booked a place in Dallas for two nights that I NEVER found. I tried reaching out to the host and the co-host with no response. I called AirBnB for help, and they were not helpful either. It was late at night, in a dilapidated part of town, nothing was marked, and the check in direction sent to me by the host directed me to parking nowhere near where the building supposedly was (and did not match the listing).

My husband and I had booked a 2 week vacation to Florida during peak season more than 6 months in advance. 5 DAYS before check in we were notified by Airbnb that our reservation was cancelled and they were refunding my money. When I called customer service they basically told me that there was nothing they could do for me but offered a $200 credit to use on a booking and to look for a new rental in their system for me. Sounds reasonable. Nothing really was available since it was 5 days out from check in during the high season. My cancelled reservation was for a 3 bedroom apartment directly on the intercostal. One of Their suggestions for me to replace this reservation was a TENT!! I actually had to laugh out loud at that.

I stayed at an Air BNB located at 137 Kandahar Lane in Blue Mountain for a family Ski trip, adults, children and grandparents age 6 to 70. This trip was a Christmas gift to my family. Upon check in I advised the host that there was an entire dishwasher unclean dirty caked on dishes. She apologized, said she hired new cleaning ladies and would talk to them, stated she would send someone over the next day to empty the dishwasher but never did. I cleaned other people's dirty dishes before we even dirtied any.

We have had several smooth situations with Airbnb, but we definitely learned after our last experience, that we will be left high and dry if things don't go right and we need help. We found ourselves in airports for two days and a night with our kids, and when learning all hotels were full in the middle of it, decided to try airbnb. After paying for a rental car by phone from our gate, we booked the only home we could find available on airbnb, and made our way across the airport and outside to the car rentals.

We had an incident with an Airbnb customer in one of our luxury villas where during their stay he insulted the manager, the owner and the cleaning lady because the cleaning lady accidentally entered the villa to clean without his consent. For the same reason, he also hit the cleaning lady. Airbnb not only did not support us on this issue when we mentioned it to them but also took the customer's side. In addition, we noticed that the information he showed us on the first day of his arrival was not true. We removed our listings and accounts from Airbnb after this incident and will never work with this company again.

I have been trying for a couple months to set up an AirBnb Account. I tried everything possible but the AirBnb platform would not accept my phone number on my profile. I called AirBnb and a Service Rep spent 41 minutes trying to assist, but to no avail. I was told the matter would be escalated to a Technician. After 2 days of waiting, I called again, I was told, no one had started working on my issue, but the Service Rep said she would escalated further. I have now waited another 2 days and so far, not single communication from AirBnb. I would rate them a zero if I was allowed.

Yet another American company that cares more about paper than people. They’re willing to let violent offenders use their services, so long as they are misdemeanor charges or recent enough to not show up. However, someone with a non-dangerous history that has been living a law abiding lifestyle for years is discriminated against.

I wrote a truthful review on a property that was dirty and a unsafe neighborhood. Only one line out of my total review was publish. Airbnb said they do not edit customers' reviews only eliminate ones that do not follow guidelines. Customer service told me I must have entered it wrong, that what I wrote is in the personal notes. I did not write 2 reviews, one for public and one for personal. Someone from their company choice one line from my review for public veiwing and put the rest into personal. Now they say there is nothing they can do. The 15 days are up.

The website is too busy and hard to navigate. I especially didn't like the fact that I had to upload the front and back of my driver's license for them to store. They collect too much personal information. I wouldn't use their services again.

To all that may choose to rent from Airbnb. Check host credentials and policies very carefully. Neither Airbnb or host allow refunds. The wife and I booked a rental in Lebanon MO for two months. We booked it six months in advance. At that time Airbnb charged us $2400 for the first month rent. Due to a Covid emergency we had to cancel. We called customer service explained our situation and at that time we’re charged a cancelation fee. We requested a refund and were told that refunds would have to come from the host because they were paid at time of booking and Airbnb no longer had our money. Host refused the refund. We called customer service back and they were of no help. The wife and I are now out $2400 plus $185 cancelation fee because of a condition we have no control over.

AirBnB representatives are trained to advise that they protect hosts, but they don't. The moment there's an issue, they give the run-around. But, this is the purpose of customer service - to resolve issues. I recently welcomed a guest that AirBnB claimed to have verified the identity of with a fictitious ID. I thought I was being a gracious hostess given the guest's commute, but he was clearly undeserving. At my expense, since I didn't photograph his ID, I presented the proof to the platform. I allowed a slightly earlier check-in to accommodate him - unappreciated as well. He clearly enjoyed his stay so much he didn't want to leave. The guest left a jaded negative review when I enforced my check-out policy that he violated and lied in several statements.

I was denied based on my race. I am Asian. They only denied me after finding this out. One of my friends were denied because of her religious beliefs. This is a very bad company. It makes donations to try and cover for its blatant racist behavior. It is a joke.

They are getting worse and worse prioritizing hosts over guests even when hosts have funked up. I came to my destination positively minded and looking forward for my city break. Facing an issue in the first place it took like hours for finding a solution. They didn't follow logical steps but messed it all up even more. Instead of rebooking something new using my monies, they refunded them to me and I had to pay again and even over pay. After that I had to push for a goodwill since none of that was caused by me. Their ofc didn't offer it freely. I have been left feeling like a street dog without rights.

I won't use Airbnb again. We booked for the Winterfest in Quebec and cancelled way in advance. They took $600 from us including a cleaning fee (??) Outlandish given that the U.S. has declared Canada a do not travel country. I will book a hotel direct next time with a normal and reasonable cancel policy. I'm so tired of Travel companies ripping off people and not making allowances for the Covid crisis. They simply steal our money.

Airbnb did not ensure that my guests return the keys to my apt. This caused a safety issue and a loss of revenue. Someone helpful at customer service was impossible to reach. I must of spend over 4 hours trying to reach them and customer service just kept saying they can’t help because a specialized team was helping. This team took their time in doing anything effective. It’s been 4 full days and I do not have the keys.

We tried to cancel before a snow storm and missed the deadline by 3 hours because we didn't have enough information about the snowstorm prior to that time. We are now on a level 2 after the snow storm and the counties we would drive through to get there are level 3. The host won't refund us and Airbnb refuses to step in to help and get us a refund even though we are not legally able to drive through those counties. They are putting our safety in front of making money and to me that is a bad business practice, the host is a jerk, and Airbnb needs to do something about this. Absolutely ridiculous.

We went to the Orange Bowl in 2022. We rented a place for $400 a night in Hollywood Florida. We had no idea this rental usually rented for $149 a night or we would’ve never rented it to begin with. We’ve never stayed in Hollywood and never will again. It looks like a lot of people are on drugs. We stepped into the hotel which was part residential. Walked into the elevator and it was the most disgusting elevator. Looks like it hadn’t been cleaned and at least a year. The walls were full of handprints, spilled substances in a filthy rug with major stains. It continued all the way down the hall to our crappy room with a U-shaped mattress. It had sliding glass doors and the music and traffic was very loud. The outlets in the room didn’t work. It caused my iPhone to throw an error for about a week.

This company has decided who gets to stay with their hosts based on their politics. Since WHEN does that become an element for sorting through guests? Have stayed with them before, but now that I know they're doing this to conservatives, I will NEVER darken their door again!!!!

Is Air cover only a joke? I had continuous failed host guarantee claims that I could not get compensated when damages happened! Reps handling claims are ridiculously unprofessional. They are finding excuses as much as possible just so they don’t pay me. As ridiculous as it sounds, they are not following any terms or conditions of the policy. In one case, the rep told me I passed 14 days filing deadline by counting hours from guest checkout without even confirming the actual checkout time! Even later after I informed him guest had a late checkout, this rep is not doing any investigating or changed any his decision a bit. The communication is in void, a big time waster for the host accompanied by frustration.

Hi I have been a verified happy customer of Airbnb for 4 years, today I transferred from one air bnb to another as it was closer to my new work in another province, I went to make my reservation, airbnb suspended my ability to book with a host as they said my ID needed to be verified even though I just came from another airbnb place, also have been verified for 4 years and spent thousands with this company, I begged and pleaded my case to customer service. They lied and said whatever they could to myself and hosts who were trying to talk on my behalf. They were informed I need to provide information to airbnb even tho I already was a verified customer.

Please be aware of this company. They only care about money, not the customer. I am a host and listed our property for rent using pricing in their system. The Minimum and Maximum amounts I would accept for the rental were predetermined. We set out for a min. $70.00 a night and max. at $105.00. We set it lower as this is a new property and we wanted to gain traction but not $50.00 a night like Airbnb is saying we did. I quickly went on their website and searched as a guest and looked to see that they are booking the property at $56.00 a night. My owner goes online to AirBNB as a guest and sees they are advertising our property way below our mind too. It is listed at $50.00 a night. I immediately contacted AIRBNB to fix this. THEY DID NOTHING TO DATE. They lied multiple times and are not taking responsibility for this advertising. 

I had made a reservation in Orlando (the host name is Claire). A week before our arrival date we had to take my father in law (who lives with us) to the hospital, he had Covid and he went into a diabetic coma and will pass away in the next day or so. I contacted the owner asap and let her know what was going on, she finally responded with, "Can you not give your reservation to someone else." I told her we couldn't (not to mention she didn't express once sympathy about what we were going through) and then said nothing else until I kept asking about if we could possibly get some kind of refund. 50% would of been fine but instead she said she had no control over that decision (which is a lie).