Airbnb Reviews

I have booked through Airbnb 4 times in the last 4 years with not 1 bad review. I tried booking through them and they cancelled my booking immediately saying I can no longer book with them for nonviolent charges over almost a decade old.

After years of using VRBO myself, my daughter made our vacation rental using Air B and B almost two months ahead of our schedule check in, within 24 hours we realized she had gotten the wrong house. Tried to change houses (Both Air B and B properties) they would not allow. Okay, I'll take that, it's on me, think it's ridiculous but I'll accept it. So begrudgingly we will deal with it. Now with a hurricane/tropical storm forecasted to ruin our little three-day excursion, my daughter contacted them to possibly change the dates, not a refund just change the dates, it's the off season and it's not a very big vacation destination, trust me open dates are available. Nope against their policy. Unless a mandatory evacuation is implemented, it ain't happening. Needless to say never will I deal with these people again. Using VRBO, who btw I have dealt with in situations like this and have never had any issues.

Airbnb policy of not disclosing the physical address of the property where we were going to say until 24 hours prior to check in time seems to be a dodgy business practice. Cancellation policy is free to cancel until 24 hours prior to check in time, however the physical address is only given exactly 24 hours prior to check in, meaning if you do not like the location, there is no time to cancel. Appears this is deliberate policy designed to trap people in to booking.

Very poor customer service. We booked a property that allowed our dogs. In the description it said "Fully fenced in making it perfect for your dogs and children to play safely." When we arrived the property was less than fully fenced it. There was chicken wire like fence that ran about 25 foot with only a post at each end and was maybe 4 foot high. It bent right down when you pushed on it. The back corner had chainlink and chicken wire that was not supported by anything but a bungee cord. It was not attached at one end leaving a big hole for our dogs to get out of. We did not stay at the property and asked for a refund.

I simply will not use them anymore, places are filthy, customer service works against you, 5 to 26 hours to resolve issues with ambassadors. Refund policies and general policies are not adhered to as described. Prices are no longer competitive as they were before. Airbnb experiences are only 40% satisfactory. Would rather get an extended stay or legitimate hotel so I see and know what I’m getting.

I booked at EJ Townhomes from 9/15 to 9/19. On arrival, Melba 3# was inhabitable (see photos/videos attached), and the other Melba 4# had beer cans, blood spikes on two pillowcases, and missing towels from the second townhome. I attempted to call the host, but he did not answer as he did not have an actual phone number to address emergencies. The voicemail directed me to message the host. My guests arrived at the home at 4:00 pm, and I landed from my flight and message to the host at 5:15. The host did not get back to me until 6:11. I asked the host how long it would take to deep clean the home as I had safety concerns (blood on pillows, unflushed toilets, food left out, and Covid safety practices). EJ stated that a group of 4 would clean Melba 3 #, which would take an hour to clean.

Airbnb failed to reimburse me for a rental even though I was well within the rules for cancellation. The person I had rented from stole the money that I had on deposit. Just because of the pandemic she refused to give back our money. We followed all the rules and Airbnb didn’t go to bat for us.

We have used Airbnb for years with total satisfaction, however; over the years this service has become very bad. Hidden fees that more than double the cost, rentals not as described and more and more corporate rentals that often are not even in the area that the rental is in meaning that problems are not easily resolved. Suffice it to say we are reconsidering our future relationship with using Airbnb.

I booked two places overseas. Upon arrival, the place filthy, smells musty and moldy. Spent the night as it was late. Left in the morning, found another AirBNB. Contacted Airbnb with detailed explanation, over 50 images and video of the place. I turned around plenty of time. The place was unhealthy and unsafe. My family and I started coughing the night we were there. First I was told, I'd get a full refund. Then they changed their stand. Recorded the conversation and kept all the messages for my attorney for a lawsuit.

I have used the Airbnb platform 5 times in the last 4 years. 2 out of these 5 experiences were fraudulent listings. The other 3 all had the same common problem. Listings were dirty, filthy and unbelievably gross! Most of the time I book one month at a time and most of the time I have had to leave early because I was not able to live in the filth and bugs. Of course leaving early means losing non refundable money. I chose Airbnb for cheaper rates than hotel but the rates are now actually higher than hotel rates!

Within 10 minutes of signing up for the app I started receiving strange text messages and phone calls so they must’ve given out my information because I’ve had the same number for 10 years and I do not provide my personal information on the web.

Airbnb received a complaint from a neighbor of an Airbnb rental we were staying in. The complaint was that my husband and I were throwing a loud event. Now, my husband and I are 50-60 year old NASA professionals who were in town to do some work at Johnson Space Center. We did not hold an event or party; we did not even have anyone besides ourselves in the Airbnb condominium at ANY TIME during our stay - we are quiet people who go to bed early. There was however on Friday night during our stay some young people who were quite loud in a nearby condo. Despite my excellent reviews as a guest, Airbnb Community Support handled the issue assuming we were guilty.

I was blamed for an owner’s faulty plumbing that caused their toilet to overflow while we were away from the residence. Airbnb supported her claim despite my evidence of text messages and pictures. Airbnb tried to get me to pay $1400 for damages that I was not liable for. I should have received a credit for trying to help remedy the situation (the owner did not respond nor did she send professional help). I ended up needing to get an attorney to write a letter about this incident, which costed me hundreds of dollars along with hours of time lost while on vacation.

Terrible! Don't use this app. The HOSTS on here make it unbearable to stay, they lie about what's actually available and after you have spent over 1500 for a vacation but leave 2 hours after checking in Airbnb ALLOWS the host to give you what they feel back. I stayed 2 hours in a disgusting home spent 1500 and the host ANDREW told airbnb he was only refunding 450.00 of the full cost! Airbnb LET HIM. And completely left me without ANY OTHER ACCOMMODATIONS!

I booked a reservation for the month of Sept. I spoke with the host about potentially renting month to month since I was moving cross country and wasn't sure where I would like to live. He told me he would potentially make me move units (in a townhouse community) since the unit I was renting was popular. I didn't think that would be a good idea since I would have to pack up my stuff again and move myself (I had someone help me move there). When I got to the area I decided to find a more permanent rental. When I informed the host I would only be staying for the month I booked for, and not any extra time, he sent rude text messages and I felt unsafe and uncomfortable staying for the remainder of the month. I actually gave him almost a 3 week notice, which should be plenty of time for this "popular unit".

I established an Airbnb rental. Prior to the rental, I updated my account with a new Credit Card and removed a debit card that was tied to a Bank account I was closing. Well Airbnb ran the debit card for rental, even when the card was removed. They did this 5-times, and the Bank charged me $38 each attempt for insufficient funds. I called and asked several times why they were using a card no longer on file. I finally got someone that could "speak clearly" and let me know that deep into your account settings Airbnb decides to establish a "preferred card" for transactions. I did not. SO even if the card is removed, Airbnb will continue to try and use the removed card for a minimum of 5-times. I got the Airbnb to charge the only card on file and was told all was OK with the new card and they would charge the rental to it.

I am writing this review just to help those who are planning their holidays and thinking that AirBnb will help them. Be aware! Be aware! they are actually frauds and they are going to ruin your holiday! I book a place in Bristol United Kingdom... After a long journey from London I reached Bristol at night 9 O clock. The person who booked Airbnb room for me denied me in front of his house. That was the worst day I have ever lived.. I had to stay outside on the road till 4 hours until I got another unsafe room stay confirmation and it cost me £300 that night.. Seriously guys you should think 5 times I must say before trusting these guys...

I booked a stay for 17 September. I canceled on 1 September and a refund was not given. This is with Tiffany and Karen in Tucson Arizona on North Grouse Place. The Airbnb policies 14 day cancellation. Their policy was 48 hours within the booking. I think I did it at 52 hours but still 17 days before the actual date of. my money was not refunded! Airbnb policy is within 14 days of the reservation and I still wasn’t refunded.

When I submitted payment for my stay at an apartment in Ocean City NJ on Sept 5-7, 2022, the host said to arrive between 4- 7PM on Sept 5th. But it was not until after making payment that I was made aware of the $15.00 fine to unlock the door after 7PM and that I had to find another place to stay if arriving after 10PM. I had a long drive and could not avoid these fees. The extra fee after 7PM and the 10PM rule caused me to decide not to stay at this rental. I cancelled immediately after seeing these new rules. I only received 67% back. These facts should have been disclosed to me up front before I paid for the rental so I could make an informed decision.

Having never used Airbnb before, I booked a cabin in Broken Bow, OK, on September 3, 2022, for September 30-October 2. On September 7th, one of my family members (our son) who had planned to go on this trip found out that he had a conflict and could no longer go, and I canceled the reservation and was going to wait for a few months to try to take a weekend trip to Broken Bow instead. After a day, I checked and saw that it looked like I was not going to receive a refund--not one cent of my $491.87 back, which caused a lot of anxiety.

I recently started to rent our cottage from Airbnb. We have had about 4 guests so far and all has been going very well until this last guest. That guest booked a stay for 9 days. On the day of arrival it was someone other than the guest who has booked with Airbnb who checked in. When I asked about him the woman who was checking said he would arrive later. Then a couple of hours later she texted me that she was going to have 3 guests over. I told her the room was for 2 people only but she went ahead anyway. Her guests parked in front of our cars so we could not leave our parking.

My friend and I recently stayed in Charlotte NC in an Airbnb. We were only at the listing for a couple of hours when someone started shooting inside our house with what we assume was a high powered semi automatic rifle. Luckily neither of us were injured. After seeing bullet holes throughout the house we left. When we got to my friend's car we also noticed multiple bullet holes and significant damage to his vehicle which was parked in the driveway. We were refunded for the house, but have asked for compensation for the damage to my friend's vehicle to which Airbnb has declined any assistance. I think our request for only compensation to assist in fixing his vehicle is very reasonable given the circumstances of our stay and disappointed in Airbnb's response here.

Horrible host Leslie **. Booked us for 1 moth stay in Raymond Washington. We stated in the booking 1 (grandmother) and 3 children. 7 days ahead of arrival. A day before arrival she cancelled the booking for a higher paying group.... left us with nowhere to go. Thank goodness for friends that helped us out. Airbnb did NOTHING to help us in the situation. Do NOT trust anything about these people or "their" hosts.... All of this is a scam. House is located at **. ** is the host phone number. DO NOT trust her, she will take your money.

We book a hotel room through Airbnb service. We canceled booking because at that time border state lockdown. We paid 2197 dollar to Airbnb. They just refund to us 1088 dollar. We contacted to claim to get our money back also ask them if we can use our money they still holding from us to use as credit to book a hotel for next trip but they refused to pay back, that mean no matter what happen if we cancel booking we lose half of amount that we paid. This is unreasonable and unfair, so we are here seriously share with everyone may become the next victim.

Booked an Airbnb in Baton Rouge for 6 college students going to a game. Informed the host. In < 24 hours was informed that you can't book for family and friends. Kept my $691 dollars stating a NO REFUND policy. When I asked to show me where I can find the policy, It's not in your face... Took a little digging 4 clicks. Shouldn't that be right next to the booking button. NEVA AGAIN!!!!

I booked a vacation with my family and paid for an Airbnb with a host called Marilena/Fabio in London. (2 room overlooking Clapham). Air France cancelled my flight, reducing the number of days we had. I called Airbnb 16 days before my scheduled arrival. The publicly quoted corporation says the host made a policy (for a public mega-corporation) and was going to keep almost $500 of my money!

I also had good experiences with Airbnb as a tenant, until now. The incompetent role of the resolution centre in a dispute made me cancel my registration. As a tenant, I was held liable for defects I had not caused and AirBnB decided in favour of the plaintiff: this is how you are outlawed as a tenant. Below is the case. At my last stay, there was a dispute with the landlord about who was ultimately responsible for the final cleaning. She then comes up with a declaration of maintenance costs for defects of which I was unaware. I refuse to pay and the landlord calls in the help of AirBnB resolution centre for mediation. The latter "vindicates" the landlord on the basis of photos, the invoice and that she had submitted the claim in time.

I booked a staying in Playa del Carmen Mexico. As soon as the host sent me the exact address I could see the street I canceled my booking. It looks very poor and maybe unsafe. It was 15 days before the check-in. The host didn't answer during a few days nor to the Airbnb team .. then refused to refund although her new policy was refundable before check in. Airbnb didn't do anything to encourage her to refund. The host had a few bad reviews but Airbnb keep this listing...

Buyer beware! Airbnb does not issue refunds over covid. You can lose tons of money if you get a positive test. Even worse... the policy allows for Covid positive guests to stay. No amount of cleaning can change the fact that a covid positive person might have just stayed prior to your visit. What a terrible policy...

I strongly advise.. AVOID HOSTING ON AIRBNB! I became a (Super) host trusting Airbnb and their AirCover damage insurance for hosts, only to find out they lie about offering hosts damage insurance up to 1 million. I had a guest who lost our kayak seat freak out at me because we requested a payment to replace the lost item. She then completely lost it and left our property with spinning tires tearing up our laneway. She screamed all the way down the driveway leaving us confused and concerned about our safety.

Complained as a neighbour about an Airbnb flat in SW11 London that was filled to the brim with guests (9 people in a small flat). The responsible person at Airbnb dealing with the case could not have cared less. He was the most unhelpful, irritating customer service representative I've ever dealt with.

We have been saving five years for my wife to go back to the Philippines to spend time with her mother before it's too late. She made reservations through Airbnb for a condo but then the airline changed her flight and she was going to need to leave the Philippines a day earlier. We contacted the host who said we couldn't change the dates but we could cancel the reservation and rebook. We went on the Airbnb website but during the cancellation process we noticed that the host had a "no refund" policy. Wasn't it curious how she suggested that in the first place? I saw a cancel button on the page so I hit it thinking I was cancelling the process but no, it cancelled the reservation and now Airbnb says there's nothing that can be done. We're just out all that money. I am beyond upset. We are not wealthy and this is a huge amount of money for us. Stay away from Airbnb. Far away...

ADVICE:, NEVER USE AIRBNB. after two successful stays and wonderful reviews, Airbnb cancelled my most recent stay without notification to me or to the host. Despite 15+ hours on the phone, they didn't do anything at all and still haven't. This was despite having been fully paid, and received all of the information including the code to get in and contact with the host plus the confirmation displayed on my account page. Their customer service was impossible to reason with, were not helpful at all, and were in fact extremely abusive.

If you really need a secure booking DO NOT USE Airbnb. Hosts can cancel your booking at any time. I booked something in Schenectady weeks in advance to take my kid to college. A few days before the reservation I emailed the host Ricky and asked if I could bring my dog. He didn't reply, he just cancelled my reservation!!! I immediately emailed him again saying I don't need to bring my dog and I don't want to cancel the reservation. Again, he did not reply at all! So unprofessional, completely unreliable, and it has put me off Airbnb permanently. If one host can do this, any host can, and there's too much at risk. I wish I could warn other folks who might book with Ricky's "beautiful" place in Schenectady.

I booked an AIR BNB for ATL Under a host named Xi ** on 08/17 to stay from 08/26-08/29. Prior to arriving I emailed the host letting him know that we would be arriving a bit later after check in, which he understood. Once we arrived to our destination, we immediately observe the neighborhood isn’t a safe area. I then reached out to the host making him aware of our concerns. There were people standing outside smoking weed and had weapons in their pockets which were visible. I advised the host that we do not feel safe to even get out of the vehicle due to what was taking place outside. I asked for a refund and advised that we would not be staying at his unit.

AVOID HOSTING ON AIRBNB! I became a host trusting Airbnb and their AirCover damage insurance for hosts, only to find out they lie about offering hosts damage insurance up to 1 million. THEY DON'T RESPOND AFTER YOUR “GUEST” ROBS YOU. After 3 months of silence they REJECT YOUR CLAIM making up lots of excuses! So they make money off of you and your home LYING about AirCover to get you to host, they have THIEVES as guests they DON’T screen or take responsibility for, and then they have the audacity and impudence to make you pay 80000 in losses and damages for hosting their guests- more money than you ever made on AIRBNB! Not only you will lose everything you have, you will also end up paying for it! So 160K in losses and cost to me, so AirBNB can exploit you and profit off of you…. Please save yourself

The Airbnb won't do anything when the host had the audacity to characterize us, “you have a champagne taste on a beer budget." Our "beer budget" included about $200/night at the so-called, "Beautiful Cardston Home" in Alberta which includes only one bathroom and three bedrooms for 6 people. The host is very focused on a "5 out of 5" rating while the safety and cleanliness get compromised because the host presumably depends on the third party. We could not give the rating the host verbally asked for because of two frightening safety-related mishaps on the property. The closet door fell on one of the ladies in our group and then the shampoo fixture in the bathroom came down unexpectedly when the other lady was taking shower. Both were frightened but it did not matter to the host and Airbnb.

I WILL MOST CERTAINLY NOT RECOMMEND AIRBNB TO AN ENEMY! I have so many experiences with terrible hosts, including one that threatened to call the police on me because she sent me a message to accept the changes we made to the reservation, so I was to pay a certain fee and acknowledge the change. She expected me to reply immediately, but I was in the shower, (I booked for ONE night and I spent 16min in the shower and dressing up before I replied her), only for me to pick up my phone and I saw so many messages of "hello", "are you there", "you have to acknowledge that you will make a payment", "I'll call the police on you", "they are on their way, they will arrive shortly".... Wow, I was like... Okay because I didn't reply your message within 16 minutes???? For real???... Okay, that passed.

Hello, I am really upset with unprofessionalism and Airbnb policy. I booked an apartment in LA for 5 weeks. When I tried to order packages from Amazon, I found that the host and Airbnb don't case. They hold all my packages and said it was okay that the host conceals my orders as I am not allowed to order deliveries at the Airbnb address. It's nonsense, and I haven't seen anything like that in the Airbnb or host policy. I even can't modify or cancel my reservation. The host lied to Airbnb and me that there were no packages either.

First thing inside the apartment was a roach crawling around the "clean dishes" and the "clean" towels in the cabinet were damp. We called Airbnb and contacted the host. In the end we received less than half our money back less than two nights stay. Will not be using Airbnb again. They protect hosts more than customers. Didn't even post my review.

There was a questionable charge to my reservation, I requested an explanation from the host and was told to call customer service. After 30 mins on the phone and no resolution, I was told multiple times to contact the host for answers. I was told by the host to contact customer service because the host knew I wouldn't get any results. All I wanted was a breakdown of the charges. Be prepared to be hung out to dry if you have a problem with this company. They are at arms length and the hosts are their bread and butter. Live and learn, hello VRBO!!

First experience with Airbnb… I reserved a condo for the first time out of country. Several weeks later it was canceled by Airbnb. Money was refunded instantly. Gave them another chance and reserved.

In all of my travels (using both hotels and AirBnBs) I have never encountered a host who is this unethical. Here is a summarized version of what we experienced. Background: on August 17th, 2022, our original booking (for an apt in Soho, London, which was part of the original 4-night itinerary) got canceled about an hour before we were supposed to check in, all due to a faulty toilet situation. At the time of notification, we were on a train from Edinburgh to London and, needless to say, we were extremely disappointed and stressed. After one hour of waiting, AirBnB finally refunded and told us that we were on our own in terms of booking something new, and that there is nothing they can do about it.

We booked a trip and I was told we had paid in full. They decided to try to charge me another transaction. The money was not in the account because we had paid. They cancelled the reservation. We booked a new one and had to cancel immediately because the place didn’t have ac- our daughter can’t get too hot because of a heart condition- they gave us a credit. We used the credit immediately for another booking to not charge the card twice. They didn’t apply the credit and we ended up paying for three different stays and only getting one. I’m not sure who is in charge of their communication but they need to be fired or retrained. I have used this company for 6+ years and never had an issue. I asked for a full refund and was refused. DO NOT use them!

Watch out for Marieke **! She hosts an Airbnb in Fullerton. I accidently booked for about 10 days starting on April 27, 2022, but I meant to book for May 27, 2022. I wrote, "We're planning to check in on May 27." She didn't acknowledge my mistake (maybe she didn't notice). About 2 hours later I tried to change it to May 27th, but it was already taken. She was only willing to give back the cleaning deposit. From my mistake she made over $2,000. I asked her if she had any integrity. She said, "Take it up with Airbnb." I told her that Airbnb said it was up to the host. I asked again if she had integrity, and she would not answer. I told her that I planned to post my experience with her on the internet, and she said nothing. By the way I am a 70-year old woman.

The host is falsely advertising her property and this company is fine with it. She calls people derogatory names on their website, and they are still fine with it. She posts false reviews and this company allows it even after the proof was provided. Very untrustworthy.

I contracted for a two night stay at luxury condo penthouse for a private dinner party for my sister's birthday on 7/7/22. After she arrived, she & hubby were followed around by security. We were treated with racist behavior by a couple of staff members & not get the pentbouse but got a regular condo for my almost $2500 including fees. Not at all satisfied with their response: We have found no evidence of your complaint. Be warned!!

If I asked for a pool, what is the point of showing me all the options without a pool. I asked for a pool in Ottawa region, and the website can be honest and say that there are no options within my budget in the region with a pool but no, they want you to sift through a billon booking some with a pool and some without. Why have the option to limit the bookings you see with a pool if you aren't going to use it. Such a dumb thing to not fix.

A scamming platform. A scammer from Morocco called Moad invited me to pay his family there. I paid them for a house which was unhygienic, dirty, in unsafe area where you can hear people screaming early mornings and late evenings as being aggressed by violent gangs. Drugs and crime very obvious. The guy harassed me on the phone saying I have to pay extra money and clean the house when I leave. I told Airbnb about this and the kind of dangerous guy they have on their website. I don't want someone else to be a victim as I was but they were not listening. They don't really care. Go to a hotel and be in peace of mind. Airbnb NEVER AGAIN.

Horrible experience with a host and unit, host did not care, dirty, lots of non working things, Airbnb did nothing, I ended up paying full price, I left a negative review and airbnb took it down for ridiculous reasons and the host posted a negative review on me! So in the end I spent a ton of $ on what should of been a nice unit, and got no customer service from air bnb and myself got reviewed negative. I will never use them again. Their reviews cannot be trusted! The reviews on this unit were good and they should not of been! They don't care about you or your stay, they just want to prop up their slum lord hosts and continue bilking money from consumers.

I booked a rental through Airbnb and the host sent me a “registration link” that was not through Airbnb. When I clicked on it the link did not work but a messaged popped up saying that it was a scam and trying to get my information. I contacted the host because I was gonna cancel it because I was uncomfortable at that point and they said “no worries just send your photo ID and information through Airbnb message” so I did that and they said it would be fine. Now the time for a full refund was up and the host did this on purpose because after they said, "No sorry you have to fill out the registration form link" which was the scam link! I requested at that point to cancel and a full refund and they refused! I called Airbnb and they have horrible customer service. Never called me back. Wouldn’t put me on the phone with a manager! I am going to have to hire a lawyer to handle this with Airbnb because they are enabling scammers!

I contacted Airbnb’s customer service three different times trying to get a problem fixed with my refund. They refunded me in account credit instead of Apple Pay, my original payment method. I backed up my request with screenshots of my payment confirmation and their own website policies, but they didn’t care. They refused to help, blaming their system for assigning the refund, and claiming they could do nothing to help. I have never been more frustrated dealing with a company, especially considering that the issue was their fault. They made absolutely no effort to try and help me and showed no concern for my situation.

We arrived at this Airbnb place from a late flight around 11:00 pm on August 6th. It was a long day and we thought we could have a good sleep and stay happily in the next few days through our booking. To our dismay, upon arrival (we had even no time to put down the luggage in the room and sit), the host Rebecca informed us that we were not able to stay because we had a child in our group (mother, father plus a daughter) and she said she had the adult-only policy. Rebecca showed us the policy using her phone (all guests must be 21 years or older) and said she would refund us. We were in a big shock and did not have time to think of this at all.

I try to resolve issues directly with the company; however, when the company ignores my calls and messages and promises to have a manager contact me within 24-hours with no follow through, I resort to public posts because sadly that seems to be the only way to get the attention of companies with poor customer service.

I moved from out of state and used Airbnb for temporary housing while in transition so I had no other home to go to. I booked a 49 night stay, paid for more than 1/2 and the remainder was to be paid a few weeks into the stay on a given date. On a Fri night at 8:45pm, 11 days into the 49 nights; I get an email saying that Airbnb, the company, not the host, was cancelling the reservation and I needed to leave as soon as possible. I spoke to 2 representatives and neither would give me information beyond 'there was a potential breach of contract by the host'.

I provided a clean 5 star place for my guests. Upon their check in they texted everything was fine. Upon check out the college student was disgruntled about the cost of living and left an unfair review that Airbnb will not remove based on guests own statement everything was fine. Airbnb needs to use an evidence based approach and they don't even return calls escalated to mgmt in 24 hrs as they claim. Poor company to do business with.

Don't rely on guest reviews that do not have comments with the 5-star ratings. We've learned the hard way that often means the guest was paid for the review. We have often been offered a rebate from the host for a 5-star review, even from a host whose rental we had to leave because it was filthy.

We arrived at checkin time and were asked to wait until 9pm as unit was not cleaned. That was a lie by the host as the unit was in the midst of a major reconstruction project. When allowed in at 9 the place was filthy dirty, construction trash in most rooms, nails and screws on the floors, infested with mosquitos and lacking amenities such as towels, sheets, dishes, cookware, curtains. No WIFI. One sink was not hooked up and several sinks and showers were plugged.

I set up a calendar sync with VRBO, it works for a few weeks and then fails and does not send me any kind of notification. Then I get double bookings and it creates a nightmare for the customers and for me. I have to cancel the Airbnb booking and then AirBnb charges me for their mistake to add insult to injury. Thinking about deleting my AIRBNB listing and just going solar with VRBO.

If you are considering or have used Airbnb, please read the bad reviews carefully. I want to start by saying I have had many good experiences using Airbnb and had a positive view of the company. This may be you as well, but I want to tell you, Airbnb is not on the guest’s side. As long as your rentals are as described, all is well. It’s when it’s not that there is a problem. And I found out that they do not care, are unwilling to refund any money when a valid complaint is filed.

Several months ago I was searching for a rental in Kauai - one of the many islands in Hawaii, for my honeymoon. Unfortunately, the cottage I wanted to book was already been rented for part of our 8 day stay. On the App, Airbnb offered a suggestion on another accommodation for the rest of our stay on the island. It was a beachfront rental and only being a few miles apart from our first stay, we booked it. (It even showed a location "arrow" from one location to the next showing the distance.)

Updated on 08/04/2022: After being threatened to be killed by the host after complaining about issues in the property, I called Airbnb. They swept it under the rug and removed my review for the property. They care about business only, not your safety or well being. I was told my review did not help their community. So, how accurate and truthful are the reviews if the company removes negative ones?

House hot, air conditioning not working, lack air conditioning in half house, road noise. You need ear protection for indoors, support system designed to make you go away, omitting key descriptions on house descriptions. This is a one sided company designed to skin people out of their money. Go anywhere else but Airbnb.

I rented my Airbnb (managed by Evolve) last March 2022 for my daughter's wedding on Sept 2-4, 2022 in Walden CO. The entire bridal party was to be staying there where we could all get ready and celebrate this precious time together. I am also catering this wedding and I had planned to stage the food there as well. Walden is a very small Mountain community and there is nothing else available within 30 Miles. I have been absolutely left high and dry. This was a wedding gift to my daughter and all the bridesmaids were depending on me. Airbnb canceled my Reservation on July 30th 2022 (one month before wedding). Airbnb has ruined my daughter's wedding as we have no options at this late date.

Horrible experience dealing with Airbnb customer service. We had a reservation confirmed for a two week trip abroad that included a music festival. Months before the flight date we had issues communicating with the host and followed all the procedures on the website and contacted Airbnb for escalation to try to get ahold of the host. They were unable to contact host and asked us to wait until the week before leaving as apparently "this can happen with hosts at times".

I paid $10,6+++ for 2 month rental after listing people and dogs in reservation. Then I was informed of $3,784 I owe for 2 dogs to stay. I was told it is listed in "House manual"... Why do they keep adding fees when they knew who and what they were renting to. Hidden fees makes me very upset and no refund on first 30 days starting as soon as confirmed payment makes it worse. I am very leery to use Airbnb in the future. Be very careful!

Aibnb used to be a nice company, a delight to work with until covid struck. Since then, their systems are spinning around, opening rooms that are not available, making us cancel reservations. Because the ratio of cancellations is set, at some point, our SuperHost status been taken. On top, for further cancellations they are subtracting differences of amounts between amounts we shall receive from them and their fees for cancellations of their variable amount. Just today I should have receive 110 GBP from a reservation, but they sent 19,50 GBP because of a cancellation previously!!! Well, if this is how they keep going, surely soon they will bankrupt themselves. We for sure, will dissociate ASAP from this company and not turning back. What a SHAME!

Airbnb has been collecting taxes from my guests (I have six properties) for months and I have learned AirBNB is keeping those taxes and not remitting them. Now I have to go to five separated entities with my hat in hand and pay these from my own pocket. Plus giant penalties. AirBnb will not respond to my requests to return the money to me or do their job, which is to pass those taxes on to the authorities. I do not want to go to jail for this. If there is something else I need to do to make this happen, they refuse to tell me. Brian Chesky cannot be reached. There are many, many angry hosts. The support staff for AirBnb has been greatly decreased and I am sure they are as overwhelmed as I am.

We had made a reservation hosted by EVOLVE that was listed as entire house. A few days later after reading the confirmation email we saw that the advertising of this listing was misleading as the homeowner lives inside the home therefore we do not have the entire home. Of course they have a 48 hour cancellation rule. We contacted Airbnb support to get help with trying to get a full refund and despite the rule as we find this very deceptive. They contact the host EVOLVE and the respond with they will not give us a full refund. AIRBNB then goes ahead without permission and cancels our reservation and robs us of $850.

I had to cancel one of my reservation, because my company decided so. Was approved for a partial refund, said that the money will be refunded the next day and then it all disappeared. Host said that she could not approve the cancellation refund. And customer support from Airbnb said they need 24 hours, then another 24 hours, until it was too late. Even though I showed them the screenshot with the refund, they said that the refund was not possible. It's a joke of a customer support. NEVER AGAIN!

I reported my horrible experience within 72 hours after vacation. Gave them a detailed narrative of what I went through with pictures and they refused to refund my money because “it was too late.” SCAM.

I am a superhost with both Vrbo and Airbnb. A few years ago I had airbnb guests cram 20 people into my rental. Since then I removed most of my listings from airbnb. Recently an airbnb guest arrived everything was working fine, 2 days later she broke something and then tried to claim a free night. Unfortunately airbnb did not resolve this expediently and it took hours on the phone for me to get nowhere. I cannot trust a company that does not look after my interest and not give me the run around. I will never host on airbnb again. I trust vrbo. They offer damage protection insurance.

I've used Airbnb before. I've never had to cancel before though. Twice a host canceled on me because they didn't want kids in their Airbnb but that's their choice. Last night I booked a weekend on August 5th for my son, my grandson, myself and my husband. Today my husband and myself tested positive for Covid so I canceled the reservation. We received less than 50% of our booking fee. With the cleaning fee it was $603 for two nights for four people. I got back less than $300 when I canceled less than 24 hours later. I didn't look and that's why I'm writing this review. Because when you rent space on Airbnb you need to be hyper aware of the cancellation policy for the individual hosts. I had been accustomed to just seeing free cancellation that I didn't even look for it. Failing to be hyper aware of the cancellation policy cost me $300. I can only hope that this review somehow save someone else.

On 3/14/22 I made a reservation for our family at a home in Boston in August 2022 that is titled Modern Luxury Renovation, owner is Angela. On 3/19 I found out the dates of the trip had to be changed due to additional family members' accommodations and schedules. It was a memorial service for my husband's mom who died during Covid. I have been trying since 3/19/22 to get the owner and Airbnb to help me change the reservation date. I had been told by customer service I could change it up to 10 times and be credited for my deposit. The owner refused to change the date (July 2023) and told me I had to cancel and would forfeit my $1144 deposit when I did. I would then have to request the new dates and pay again. This did not seem reasonable as it had only been 5 days since I booked it.

There should be provision for zero rating. I booked a family holiday for 7 days in U.K. It was £250 daily but £150 if you book 7 days. I booked 7 days. £1227. On the third day, there was no water in the area so we had to leave as we could not bath, shower or use the toilet. We called Airbnb to explain the situation. It was even on national tv in the U.K. They initially disputed the claim asking for proof??? We sent official proof from the government emails. They asked for more proof??? We sent pictures of buckets, water in containers, etc and correspondence between myself and the host saying we could not bath. They finally agreed to refund and replace the 4 days that we did not use and compensate us.

We rented a house through Airbnb. During the first night, we discovered mice in the kitchen. The next morning we contacted the host to inform them of the issue and that we were leaving and would not return. We rented another house on Airbnb and didn’t have any issues there. The refund policy is to report the issue within 24-72 hours. We missed the 72 hour window by 4 hours because we were renting in the mountains and didn’t have phone signal. We had WiFi at both rentals, but Airbnb asks that you ask the host for a refund first before reporting to Airbnb; the host didn’t reply until after we had returned home. We then proceeded with a claim with Airbnb. We lost over $500 because of this. Be aware of the exact process for reporting an issue within their time frame, even if it’s impossible to do so.

Airbnb cancelled a reservation I had made two months in advance due to a syncing problem between Airbnb and my bank. I can live with the cancellation, but, though their cancellation policy stated that I was due a partial refund (50% of each night), in the end, I received nothing. I lost $2397.

I have tried to lodge a formal complaint with Airbnb regarding an unauthorised discount they added to a booking and blamed me for doing. No one has bothered to get back to me and they have also just imposed a £39 charge for a cancellation I was forced to make in 2019 have given the guest 32 days notice!! I will leaving as a host today and would strongly recommend that new hosts look elsewhere. The Airbnb hosting website is full of undeclared and deliberately hidden fees for the host and their cancellation policies are draconian!

Probably one of the biggest thiefs in the industry. Always charging/cheating/scamming the host out of payouts and pretending to give it to the guest which they don't and keep the money. Even if they make a mistake, they will charge the host for it

I decided not to stay at a reservation due to roaches being at the front porch. So I called Airbnb, because I wanted my refund back, they were real sympathetic with me, I drove two hours home that night from Baltimore. So after that they wanted proof I sent them the conversation between me and the host. So after much toil 'cause it was a back and forth issue for a little while! They finally tell me, "We are going to try and get your money back from the host," so you I’m waiting. They come back to me again with a deliberation saying she wasn’t going to give me my money back, even though I did not stay not even one night! So now because I paid it through PayPal I sent them all the info to show them I did not stay there. I was treated very poorly by this company!

My husband and I are real estate investors and own multiple businesses. Including Airbnbs. We have been both vacation rental guests and hosts for quite some time. Airbnb offers the WORST support for their hosts of any company we have ever worked with. After having more than $1000 in property stolen from one of our Airbnb‘s and having more than $1000 in damages done to our floors… We reached out to the Airbnb host support team with photos, a police report and contacts from our housekeeping and contracting teams proving that this damage had been done.

So first off the host demands enough information to steal my identity including pictures of my id then her picture is her wearing a mask so I do not get to even see their face/they want me to check in leading up to the visit only my sign in will not work and I cannot get help without you guessed it signing in. Great setup. Never mind ALL the fees. After you pay a super high rate to stay. First and last stay.

I booked a Airbnb hosted by Sheena-Posh Getaways for 3 nights in Calgary on July 14-17, for my 18 yr old son and his 4 friends (who are also 18yrs) so they could attend the Calgary Stampede. At the time of the booking, I was upfront with the host that I was booking and paying for the accommodations for my 18yr old son and his friends. The first red flag was when the boys didn't receive the check in info 48hr prior to their departure. The boys had an uneventful first night at Posh -Getaways and without warning were locked out of the condo the following day. On July 15, they arrived back at the condo to find the lock box didn't work and they got an email stating the reservation had been cancelled. There was no explanation given as to why or an offer to help find them another place to stay.

Airbnb is set up in a such a way that the person who is renting is basically held hostage to the renter. If they break something you are a hostage to the negative reviews as they will delist you if you do not succumb to whatever ridiculous request a guest wants.

It took us two days to drive to our vacation rental. Upon arrival at 4:30pm, we notice that the house has not been cleaned, and that there is a sign on the fridge that says it's out of order. I've been getting the run around from customer service, and one of the local team members said it wasn't her responsibility to make sure the house is clean, and that things work. She then proceeded to hang up on me and will not answer her phone.

We found a great rental in Athens, GA. We requested to book it, stating the reason for our visit was an upcoming football game. The host accepted our reservation and charged me the $600 deposit. Two hours later, the host said she realized the price wasn’t the “game day” price for the unit and said she needed to cancel. Said the new rate was more than double our agreement. She then told me three times she was going to cancel. I called Airbnb. They said she’s not allowed to do that and that she would receive penalties for doing so. They notified her of this. Then she started personally attacking me, faulting my moral character, stating that I probably teach my children to steal and that we’re “taking advantage of her.” (I still don’t understand how I was at fault for any of this!)

First, the house I booked in Joshua Tree on Airbnb is owned by a company, so the host isn’t a real person, it’s a business that seems to own a bunch of different properties in the area. I had to cancel my trip after getting Covid and they kept 70% of the money. Customer support did not help and wouldn’t even let me leave a review. I paid 500 dollars for nothing, that should at least be worth one review . . Or somewhere to comment on the site and give future customers a warning.

Airbnb customer support can't solve a simple issue. They have a problem with communication and problem solving, they claim to be available 24/7. Not true. I've been explaining my case for 3 days. All that's happening is I'm being handed over from one agent to the other with no solution. The host has failed to inform me about a hidden under renovation staircase that leads to God knows where and I was terrified for my 2 kids below 5 as it's accessible from the kitchen so I asked to leave immediately and be reimbursed. However Airbnb handled poorly.

My husband and I desperately needed a quiet getaway for the weekend of peace and quiet with no stress. We rented a nice looking cabin on the river. When we arrived, we noticed the heat wasn’t working. It was warmer outside than it was inside the cabin. So we sat outside for several hours while the owner sent someone out and it was fixed by that night. No big deal, right?

We rented an entire house house. Airbnb in Hernando, FL from William **. Upon arrival the outside had a nice view and fireplace area. Walking up to the door the window next to the door was broke and inside the tub remote and other items were held together by duct tape. It smelled like mold and there was rust on the washer/dryer and fridge. We left and drove another hour to stay in a hotel instead.

The airbnb customer service is the worst ever. As a host I suddenly had to refresh my bank account information, so I refreshed it to exactly the same bank account. However, for the last two rentals I did not receive the payments anymore, with a total amount of €1200,- I had several chats with the customer help service and I called around 8 times. Every call I spoke to another employee and had to tell the whole story over and over again. They all told me exactly the same story and said they had to escalate my case. After ending the call, I did not hear anything at all. I asked multiple times to talk to someone in the management to file an official complaint, but the employees just ended the call. This whole situation probably took me around 10 hours already. I still didn’t receive the payments.

Airbnb seems to put their hosts before their customers. We recently rented a home for a week on vacation. The house was nasty, unsafe and had 9 cameras around the property even though the listing said no cameras. My wife and I talked about the cameras outside and the host apparently was watching us and started making changes to his profile to mention cameras. Airbnb refuses to do anything about it because we didn't contact them within 72 hours of our stay. We waited to deal with it all until after our vacation since we had nowhere else to go anyways. I will never use Airbnb again.

Contacted Airbnb to address host monitoring guest issues, company was unwilling to deal with these issues and wants to protect their hosts. We had an experience where a super host monitors you by not having curtains or sheer curtains without disclosing that they live 50 feet away, while they have blackout curtains in their house. Airbnb claimed that it was our responsibility to deal with the host to address the issue. Honestly will the super host really come by and install proper curtains for our short stay? Airbnb claimed the host didn’t violate any issues. Remember the company is on the host side not yours!!

The rental we had through Airbnb is SO gross. We contacted about black mold and they basically told me my pictures don't show anything, but a mild health concern? I'm allergic to mold and this is a total joke. The customer service I received was insulting.

1 star because I have to. I've been a customer since 2017. I did have an issue with my latest trip, the AC did not work. My daughter and grandbabies arrived first told me the AC was not working. By the time I got in contact with the host it was the next day. He called a repair man told me they would be there in 30 min, hours later they show up. Mind you I'm driving to the location from another state. The repair man stated the host knew about the issues, they have been to location 3 times but the host won't replace the AC. I then paid for hotel rooms because we can't stay in Texas in the summer with no AC. The host did issue a partial refund but I wanted it all back. After 3 weeks I got the partial and Airbnb said the rest was coming. I've been fighting this for a month! All I get is the run around. They are quick to take your money but not give it back. Get a hotel, you'll thank me later.

I booked a property in Annapolis that was listed as close to downtown. When we arrived the property was in an unsafe area, which was surprising given the premium we paid for the unit (close to $600 for one night). The bedding was inadequate—just a fitted sheet and thin blanket, with decorative shams only—no standard pillows. The whole unit smelled strongly of cleaning chemicals, but there were dirt smudges on some of the walls. We advised the host we were leaving and asked for a refund. The host agreed only to refund cleaning fees. Airbnb customer support stated they were unable to refund anything else. We incurred additional expense to find a place to stay for the evening. Completely unsatisfactory.

My son booked a vacation rental since Nov 2021 for a big event in Aug 2022. The host secured payment and all. Its July and the host cancelled on him with a stupid excuse that there was a glitch on the system and the house was not available. REALLY??? So all these months the host had the money, since the credit card was charged. So the host is allowed to keep the money, earn interest on money taken due to having the funds upfront, meanwhile my son didn't have money available on the card and paying interest on it. Now less than a month away he is not able to find a vacation rental like what he had booked since everything is already booked and overpriced. How does Airbnb allow this kind of SCAM, just a WIN, WIN FOR HOST.. and careless for consumers.

I am writing to share a very bad experience I had with Airbnb. Before that, my experience with them had been alright but I also never had had any major issue that had forced me to deal with Airbnb's Customer Service. This time after booking a flat in Florence, it so happened that the photos on the Airbnb website simply did not look like the place I came to. While the flat on the photos looked clean and nice, the actual flat was dirty and with cracked walls and ceiling. Well, Airbnb's Customer Service refused to do anything when I reported it to them afterward and I still had to pay the full price for the place. They did not even bother to have the host put actual photos of the place. A month later photos that are clearly misrepresenting the place are still online. The bottom line is that there really is a limit to the Airbnb model. Unlike in a hotel, there is not much you can do if there is a problem.

I booked a trip for July 6th. On Jun 29th, I messaged the Host to get more information about activities we can do, so I can prepare accordingly. No response, despite a follow up on Jun 30th afternoon. I called Airbnb on Jul 1st and they told me they will reach out to the host. Later on Jul 01, Airbnb messaged me, saying they escalated the issue. I called back and was told I need to wait until 3 days before reservation to proceed with a full refund, even though all 5 customer service team members in Airbnb agreed this host response was bad and one even shared with me their host response policy, which clearly showed my Host was not following their policy. Today is Jul 3rd, I called again as there is still no response from Host. Airbnb told me they still need to check on their policies and will get back to me.

I am taking that after our experience in Dallas Texas this company is a scam. They have allowed people who RENT apartments to list them on their site. They do not own them, they rent them in apartment buildings that have a NO AIR BNB statement in their lease. So here you go.... We are reps out of the Dallas Market. We were going to be there for 2.5 weeks. We booked 1 month in advance. We show up that night, notice that there is no cooking supplies. We go to the grocery and buy food and cooking supplies since we will be there for 2.5 weeks. We get back and are unloading the groceries. I notice the fridge is warm. I mess with the temp and hope it gets cold. Morning comes and all our food is ruined. We message the person that we rented from. No response. Oh and before we arrived she sent a note stating wifi was down but that someone would be coming to fix it. Now, back to the next day.

We have been customers of Airbnb for business and pleasure for years with zero issues. This last stay was different. It was in a scary neighborhood with angry neighbors who would bang on the wall during work hours. We called Airbnb and They confirmed that they have no guarantees, or customer service for complaints, or false advertising. We stayed because we wouldn’t get a refund. It was a blessing to be out but 2 months after the stay, the owner messaged 20x and was getting aggressive about new fees. Airbnb said that despite the video and photo evidence, our 8 year spotless rental history, the damning correspondences from the owner on the app weren’t enough for them and that we should pay the $. Use hotels or timeshares Airbnb is not a regulated company or, take lots of (time stamped) photos and be prepared for a two to three month headache.

Did a booking and my account was deducted for the same then the host declined my booking and I was sent a message stating that it has been declined and I will will issued a refund after a 40% deduction. After a lot of insulting the host on the chat the refund was increased to less 20%. When I threatened to take him to task finally my full refund was initiated if could upload screen shots of the stages of the chats, mail confirmation from Airbnb. I will do it. Please be careful with them.

Tomorrow is my and my partner's anniversary. We own a business together and therefore, get almost no time off. I decided last minute tonight to surprise him with a last minute overnight getaway at a river cabin about an hour away. I paid 458.00 to reserve the cabin, was told it was confirmed, sent all the info, then a couple hours later I get an email telling me they (They in this situation being Airbnb and NOT the host) had cancelled my reservation. Because it was last minute and they found that "suspicious"...That's insane. So simply because I have no free time and can't plan months in advance I am not allowed to rent a place I paid for well within the time frame listed online. I am so angry. This should be illegal. They managed to wait until right after I told him about it too, so he could get excited for exactly 5 minutes. This company sucks and I will take my money elsewhere from now on.

We booked this home for a 3 night stay for three couples from Arizona and Florida. Upon check in the inside temperature was 78 degrees and humid. I set the AC down to 74 and went out for evening dinner. When we got back there was no air conditioning, and I called the emergency number. The contact said he would get on it and have it taken care of with his follow up call later that evening. There was no follow up or repair that night. It was not until the next evening that an ac tech came out to repair the ac unit. We had no comfort for the second night of our three night stay. I would have expected at least one night renumeration ($750) for our inconvenience. But the best that they offered was only $250. This is not what I would expect from a reputable company.

We have had so many bad experiences with Airbnb but this one takes the cake. The customer service was so bad. The host tried to charge us an additional $500 for a one night stay we hadn’t agreed on that. When we tried to get support help because the host was unreasonable they ignored us for over a week and refused to work with us. I will never book with Airbnb ever again. They and this host are crooks and take advantage of people. Airbnb doesn’t care about the customer just the host it seems.

The customer support is not real. It's a joke. Don't waste your time. They don't value the clients enough to provide customer support. It is horrendous. I have 6 AIRBNB units and they consistently provide under-qualified people on the phone and don't provide any help.

I reserved a trip to Yellowstone for June of 2022. DO NOT schedule 309 North Canyon St. They gave me the runaround to change my date to the next year, and when they did they said I needed to pay an extra 1k because prices would be higher. Our reservation in Cody gave us a small refund for the new date. They are profiteering off of a disaster. Airbnb is shady. Be careful.

I am giving them 1 star due to them allowing a host to rate me poorly because we found roaches and the house was neat but dirty. My feet turned black If I walked barefoot in the house, the stove had crumbs, the coffee pot had mold. I privately messaged the owner/host. She apologized and said there was a party the night before.

I really wish I could include a picture of the particular host listing I am referring to. But the house is located at converse Texas San Antonio and the host are Denise and Angela renting out a room in the whole house, they are scammers. Beware… If you book their property and an emergency happens, and you need to cancel, they will refuse to return your money even if you call Airbnb and Airbnb is willing to work with them to remove any penalties? They will want to keep your money..

So Airbnb canceled my stay the day before traveling out of the country. Are reaching out to the host. He explained that Airbnb canceled all his booking on his properties. It wasn't the host or me the guest. I know have to wait 3 weeks for my $2,800.00. I could not rebook somewhere else, unless I had my refund. So I had to cancel my trip, miss my friends. Airbnb you ruined my Pride celebration to Toronto from Florida. A lot money on tickets I bought. It back to hotels for me, Hotels reservation are easier, you know the address at booking, and you don't have to pay until you arrive, they have more rooms. Best way to travel. Kevin **.

Airbnb has zero checks to ensure the safety of their guests. If you are traveling as a solo woman or group of women; it is simply not safe for you to use this company. Additionally, many of the units listed for rent are listed illegally. Airbnb does nothing to verify the legality of the listing. For example, it is illegal to have Airbnbs in the French quarter, but Airbnb does not have any time of verification of the listing, the host, or anything that ensures the safety of the traveler.

Reserved a cabin right outside Yellowstone. Then the floods hit. Ask to cancel using the "act of God clause" they said no. They assume that parts of the park will be open and the host said other things to do around the area. My elderly parents in their 70s aren't traveling half way around the world to see thing near Yellowstone. Multiple road closures and the news says worst flood in 500 years. But Airbnb and the host says not a big deal.

I recently wrote a 4 star review regarding a recent stay in New Orleans at a Sextant property. The review was factual, not belligerent in any way, yet Sextant, who owns several properties that list on Airbnb, complained that my review went against Airbnb's review policy. Subsequently, Airbnb removed my review. I asked for the reasoning, which I have not received. Further, I cannot update my review. My review at the Sextant on Howard stated that the windows were were single pane and the trim around the windows had small areas you could see through. This made the noise from the street loud. So, this would not be a good place to stay if you are a light sleeper unless you bring ear plugs. I agree that last sentence may be subjective and the issue, but they should give you a chance to modify if they want legitimate reviews.

My host refused to cancel a reservation I made but warned me that she "may have to" cancel repeatedly. She didn't want to be penalized by AirBnB. And AirBNB's solution was to help her not have to cancel and help me find an alternative booking. Well, when she was trying to cancel one month prior to my travel date, the cost has risen to 3x the price. I couldn't afford that for the long July weekend. That is why I had booked my reservation back in Feb. AirBNB only wanted to offer 20% more than what I had paid which doesn't even come close. I would lose over $200 in my ferry fees because I couldn't afford to rebook the hotel at 3x the price! Will never use AirBNB again!!!! It is NOT a trustworthy platform because AirBNB will side with the host - as the hosts bring them the income!

I made a reservation for a Put-in-bay condo and was all set to go. Upon booking I noticed the refund was partial, okay I figured maybe a 25-50% cancel fee if I really needed. Well, three days before leaving my mother fell and needed round-the-clock care. I tried changing reservation dates and nothing was available when I was, then I couldn't book after the start of September at all. I was furious to learn after booking that the cancellation fee was 75% of the total booking!! They charged for all of the first night, the $45 fee and half of the second night. I'll go to a hotel in the future, I'm not using Airbnb again and will share my experience with everyone who listens.

Travel nurse who travels with another nurse. We rented a tiny home for a month which stated in the description it was a 1 bedroom. I told the host I would bring an air mattress as we are not a couple. Upon arrival we discovered it was not a 1 bedroom but one big room. We had to work the next 2 days 12 hour shifts and were going to try and deal with it. When we realized it was undoable we contacted the host who never replied so we started resolution with Airbnb. It was then we saw the guarantee of a refund if "not as described". They said it was.

We had a trip planned to Yellowstone in August but due to where we wanted to go there (the North side where excessive road damage is) we cancelled the entire trip. Part of our trip was going to Glacier National Park and they will not refund our reservation there. We had no problems canceling our hotel rooms for this trip, but Airbnb won't refund us even though our trip was canceled due to extenuating circumstances! I will NEVER use them again! Be aware of cancelation policies before booking!

We entered into a slumlord situation in a tenement style dorm building right across from Loyola University. Here is a list of the items we discovered upon entry:

I made a mistake and charged a stay onto my debit card. I canceled within 3 minutes of the purchase and Airbnb refused to give me a full refund. Do not give these people your debit card information. These people are blood-sucking crooks and they need to be shut down. Do not trust anyone with your money, especially Airbnb.

I booked a trip with this company. Airbnb canceled my trip (still have no idea why). They have yet to refund me back me back my money. They are holding it. I have been battling with them for a week now to get answers and no one can provide me one. They have robbed me of $4690. I will keep calling and leaving reviews on every platform to get my money back.

Horrible experience! The Host opened his account in June 2022. Host tried to physically intimidate me the day I arrived. Airbnb Gave me my refund (2months) but the host is still on the platform! What happened: The host could not provide both the key to access the building entrance and could not provide elevator access. The host suggested every time I want access to the building I wait by the door and for someone to walk out or tell the staff that I lost my key! The host clarified I do this EVERY TIME I want access to the building! The host said he couldn't provide a security card for elevator access and I must ask a building tenant to push the elevator pad for me! After I told him "this sounds ridiculous and this doesn't seem right" the host got in my face and tried to intimidate me and argued "You calling me a scammer?!" I de-escalated the situation and walked away. Stay away! Airbnb agreed to give me a refund but the dangerous host is still on the platform.

Our neighbor rented out their home via Airbnb. An altercation occurred between two guests and a shooting occurred. We live next door to the rented-out party and the shooting resulted in bullet holes, and property damage to our personal gate and travel trailer. The host said that Airbnb was responsible yet Airbnb refused to give us any compensation whatsoever. Beware that if you have a house anywhere near you that is being rented out via Airbnb, this could happen to you. Next time this might not be just property damage but an individual. As the police have been dispatched to this location and Airbnb has been made well aware of this unruly party house, we have saved all correspondences and documentation sent to Airbnb to ensure the proper entities are held responsible in the case of another shooting or...???

A host cancelled on me 3 days before check-in, Airbnb informed me by email, refunded me, and gave me a coupon of like 35% of the refund too. In the email, they provided me with alternative bookings that are not suitable and are on the other side of the city. At this time any suitable bookings became more than double the old price and the coupon was never enough to cover the new price difference. I had to make my new booking and pay the difference. Airbnb ignored any communications after their initial email, while I asked for support to find a proper place and for a bigger coupon to cover the difference, they completely ignored me. From now on I will stick to hotels whenever it is possible, and you should do so.

CAREFUL!! Airbnb didn’t value the customer only the business to business relationship with proof. We’ve recently suffered another loss to Airbnb and poor standards- we booked in Florida a false ad from the host states queen size beds which why we chose them, we get there to find full size beds! The room was small and things were too delicate in the room. Within checking in 15 minutes we found things breaking as in the shower parts, one mirror fell upon entering. The bed broke as we sat down (no one weighs over 185). The host attempted to fix while we were there (uncomfortable) but never returned until several hours later by that time we found a honest stay for better.

I had booked a house through Airbnb back in October and I get an email that my account was locked and closed and trip canceled, I freaked out and can you believe that I got ABSOLUTELY NO HELP from this major company. I got the run around, not 1 person could help me get my vacation home back, I was told to go ahead and rebook. No omg. Not an "I’m sorry for the mistake," not a compensation for our headache, no help offered to see if we can rebook the old house. NOTHING. NO HELP. Can’t even get through to a manager or supervisor. I will NEVER DO BUSINESS WITH THIS UNPROFESSIONAL COMPANY.

I rented an place for a little over two weeks and despite how Airbnb advertised it, it did not have hot water or internet. Since it was not inhabitable, I moved out ten days early. When I complained to Airbnb I got a lot of high-quality industrial empathy, but not a cent of my money back.

I have only used once and will never use again, because they have the most terrible customer service team. NOT professional and very rude, never gets back in touch, couldn't reach host to cancel and lost over half my money. Airbnb sucks. Don't use unless you know you can make it for sure. Would have given no stars, if I could.

I do not know why I have to keep on running in circles since the issues were brought to the attention of both Airbnb & the owner in a timely fashion and well and truly explained and documented - in writing - with accompanying pictures. Fact is that the apartment had been advertised as one with AC & Heating, both of which were dysfunctional and not being put into a functional state by the owner throughout the entirety of the stay of four weeks, despite multiple attempts to have the issue rectified by talking and writing to ABB and the owner.

I was in town for an event and simply needed somewhere to sleep, as my days and evenings were booked for the week. This was a very beautiful loft, very close to all of the locations that I needed to find. I was very satisfied with that part of the process. Unfortunately, I was kicked out within a couple of days of being there for having a service animal present.

I would like to say thank you to Airbnb for empathy and very quick help in canceling a reservation due to the death of a loved one. Airbnb showed full professionalism and deepening the situation, an Airbnb employee was available at any time, communication was very quick and effective. I got so quick all payments back, I highly recommend the Airbnb client's service.

Booked a reservation through Airbnb for Dominican Republic for 3 nights. Paid $500 US dollars and checked all house rules. After paying and arrived in Dominican Republic I received a message from host giving details on house rules.

I rented a house in Casa Grande, AZ on April 1 but was unable to arrive until very early the next day. The directions I was given to the house led to an address that did not exist and I was unable to contact anyone at Airbnb that was able to help. A policeman later helped me find the location of the house on another street. The property was in very poor repair and I was later told that it was also occupied. An email was sent from Airbnb late that day offering alternative lodging but it was so late that I had already left Casa Grande and driven to Phoenix where a friend graciously invited me to stay with her. This was the worst rental experience of my life! The pictures posted were not at all what I found. On the wrong street and already occupied.

I needed to go visit a sick relative. I book a stay at Airbnb. The first one I had to cancel due to Covid did not get any of my money back. I decided to try again. The host canceled due to Covid so I book another and this is where the nighmare began. The place was not cleaned. The sheets and covers were stained with yellow spots. The furniture was covered in pet hair. The owner lived on the property and kept calling me and was so nosey. I explained to the host that I really needed time to be alone because I was visiting a sick relative. He was rude. I was very uncomfortable with the host popping up all the time. I decided to end my stay and of course I received none of my funds back. My advice is to be careful of the hosts. Some are rude and intimidating. Also make sure the place is clean and check the reviews regarding the host. Bottom line is Airbnb will not represent the guest. They will only represent the host and Airbnb refund policy is horrible. I will never stay at another Airbnb.

My home is fraudulently posted on Airbnb. After 7 days contacting Airbnb and the person who posted my home my address is still listed along with the exact location of my home on the map. Homeowners beware. I have NEVER listed my home on this site and NEVER been a host. The code enforcement officer of my city contacted me stating I illegally have advertised my home on the website. Airbnb protects the host not homeowners. I question the period they require of a host before listing a home, my address should have never been posted let alone the exact location. This makes me so nervous for my home and my family’s safety. Homeowners keep an eye on your property on Airbnb!!

Booked an Airbnb in Florida, checked in to property kind of late, around 7pm and there were tons of problems. Airbnb and the host were very helpful in refunding and helping me find somewhere to stay for the night. Which was a hotel suggested by the air bnb ambassador since we could not find another air bnb on short notice. I was told I would be reimbursed for my hotel stay since it was not planned and out of my budget. That night I booked another bnb for the next day. When arriving to the property we had similar experiences as the first property and requested a refund and to vacate the premises. That process went even better than the first time.

USE AIRBNB at your own risk! I will never use them again. I rented a cabin in N GA for a 3 day holiday weekend that was very essentially not accessible by a car. It was over 2 miles into a wooded area with a one lane gravel road that was washed out in places, had very tight turns, which was not adequately described in the ad. I called the host to complain and he offered a refund. I agreed, locked the house and left. He then sent me an email saying I had not processed the cancellation through Airbnb. They basically said it was too late. He offered me a refund on his portion but only if I wrote a good review. I presented that note to Airbnb and again, "Sorry it is not covered in our policy." I will not use them again.

Recently we had a bad experience with one of our guests who caused damage to our property and engaged in illegal activities such as smoking weed within our property. After writing to AirBnB Support on the 13th day after the incident (which we did so that the guest does not place bad reviews on our listing), the Support Team got back to us with an acknowledgment on the 14th day. Then after following up for 2 weeks, they finally replied to us stating that we did not submit the claim within 14 days (which the system does not allow us to do after the time period has elapsed). We have informed them of this and have failed to generate a response as yet.

I tested positive on a home rapid antigen test. My doctor's office said stay home unless I couldn’t breathe. 2 upcoming reservations had to be cancelled to protect my guests. I was fined $200. They didn’t care that I was protecting my guests from infection. I’m hoping my doctor's office can give them some proof even they didn’t see me and didn’t want to see me.

In March (3 months ago) I booked a reservation at a property in San Diego for the month of September. The host required 100% payment upon booking. We paid it. This week our reservation was cancelled and our deposit returned. The explanation given was that "host wanted to use the property himself". Obviously we have no way of knowing if this is true or the host got a better offer. Airbnb will not allow us to write a review so that other unsupsecting customers know this hosts record.

Saying in a unit with an inside temp of 85 degrees. Complained to host and to Airbnb with no relief. Airbnb’s response is the unit is not advertised as having AC. Well, it did not specify it did not. Very misleading in my opinion.

I'm completely indignant, I had an accident and I can't go on my trip. I tried to cancel it but it wasn't possible, The company says the owner doesn't want to cancel and the owner says they don't want to. I'm going to ask for $400 for a lack of respect from them. I'm not able to go.

We rented a villa in Italy. The owner “forgot” to mention that they were having pretty major construction works done during our stay. This meant we were woken up at 8 am daily to the sound of construction. Could not open the shutters as the men would look directly in, could not let the children free in the garden as there were massive holes, they were slinging around pickaxes and saws and it was noisy and dirty. Imagine trying to relax in a bikini next to the pool 1 meter away from 3 builders hacking away at rock. You get the idea.

The organization does not rate a star at all. Systems don't communicate with each other. The host will not get involved. One representative says something different than the other, there is no consideration of time zone deadlines. No problem with taking the money. Count me out with Airbnb.

We’ve been hosting for a few years now, and during that time Airbnb’s policies have morphed in a way that they no longer support the host or guest. We have had property destroyed and guests extort money from us if we don’t give them money, threatening to leave a negative review and destroy our Superhost status. Airbnb can see the conversations but does NOTHING. It’s disgusting. I’d love it if someone came out with a rental booking site that protects the people that pay them.

Airbnb’s facially neutral policies to screen out customers with past criminal convictions from a disparity impact on those customers denying them services. It is no mystery that human beings make mistakes; condemning them to a lifelong stigma for that mistake is discriminatory and Denies that person services provided and a quality of life that only “some” can enjoy.

I booked a reservation for a friend. But I was told by Airbnb that my friend must upload proof of ID as well as an "instant selfie" to ensure that she is the guest who will arrive. Fine. But after a few hours, Airbnb notified me that the reservation was cancelled due to being incomplete. My friend and I both called Airbnb and followed their instructions to re-book. But in trying this for several times, we found the site would not allow my friend to re-upload her photos and would not allow me (the account holder) to upload for her. We tried to contact the lodging's host, but were told by the host party that they have nothing to do with the booking process and could not provide any help.

I made a reservation on 5/26/2022 on Airbnb. The reservation was confirmed and a deposit of 50% of the total cost was charged to my credit card. The host contacted me to let me know that they would have to cancel my reservation because the days I booked were not available and Airbnb should not have allowed me to book it. I don't know who made the mistake. All I know is that I received a message from Airbnb that informed me that it could take up to 15 business days to receive a credit to my account. This policy is unfair and the public should be aware that this could happen to anyone.

3 stays with Airbnb with the first two being overpriced but ok. However the last opened my eyes. Airbnb allows businesses to use their rental property on their service. Then the business charges three times the going rent prices. After that this one in particular steals items from their customers, tries to get into the abode without knowledge or consent of their customers, and charges a cleaning fee for Not cleaning. When this was all brought up to Airbnb they took over a week to literally do nothing. Also they have been caught double charging Ukrainian refugees. Seriously who does this stuff... Oh the United States and Airbnb.

My family stayed at Shane & Lauren hosted guest house for 4 days, when we stayed in San Diego for my daughter's spring break in 2022. The women host came to talk to me, dressed like she was going a nightclub, looking for a man(I felt that way). She saying the reason she came was because I parked on the property’s parking lot, which is dedicated to her husband, and I can move it anytime later before her man came home. I did not like that, and coldly told her that I would move my car soon.

AirBnB is losing its perks. It has become a platform neither protect the consumers nor the hosts. Long story short, I travel quite some times for business and prefer to cook my own meals, so I like to have a big kitchen wherever I go, especially with my families. I started liking AirBnB since 2016 and had one or two amazing experiences, with no problems, though actually the prices were more expensive than 4-star hotels. After that, everywhere I travel within the Americas became nightmares. Yes, as a guests I receive quite amount of good reviews. Because guess what? I didn't even stay in there most the time... So shame on you AirBnB. More expensive than hotels and absolutely no guarantee of quality service of any kind.