Airbnb Reviews

We booked a home in for late March in Post Falls ID and had to cancel within two weeks of booking due to a medical emergency. When booking the reservation we clicked the box to purchase the reservation insurance premium and the total price of the booking increased. However, when we cancelled, we were only given a partial refund and were told we did NOT purchase the cancellation insurance. Seems that somehow the reservation cost per night increased over what the booking advertised and the insurance was not part of our total payment.

They don’t care about their customers, only about their hosts. They will try anything and everything to NOT refund anyone. Pretty much stealing money from customers. There are other companies out there, definitely worth trying as I will never use Airbnb again.

I recently booked and made a reservation to get away for a few days. I then received a few emails on Airbnb, mentioning that they had removed my account due to illegal and prohibited activities. They falsely accused me of doing these things. I am very confused in the situation. How dare this company assume allegations like that against me? I am in the process of speaking to a lawyer.

We booked with Airbnb. The house was a disaster and didn't even have toilet paper! We tried contacting the host and support to no avail. Then we found that the Waterpark and arcade were both down. Considering we promised the kids a Waterpark, we ended up spending another $700 to take them to Aquatica. Do not stay at Balmoral Resorts and do not book with Airbnb. BOTH companies are fraudulent.

My wife and I were searching for a place to stay in Orlando on Airbnb. We found an "apartment" for $33 a night, 3 night stay, in Celebration FL. Airbnb said it wouldn't identify the Address till after it was booked, but the pix gave it away. The location in the listing was the Westgate vacation villas resort, Celebration Fl. Westgate is a highly regarded timeshare. A huge property, with tons of amenities and great reviews. My wife booked her request on Airbnb, and we waited for the host (Helen of Sarasota, if that's her or his real name) to accept. We waited and waited. My adult daughter said something wasn't right, confirmations she said, don't take so long, usually minutes.

Broke my foot and my host won’t let me cancel with refund - 3 days late. Worse part is Airbnb service doesn’t work weekends and they email you at 4 am. Terrible!! I called first and then they use the app to follow up. This is so ridiculous. My person is out until Tuesday. 24/7 customer service is a lie!

Be very careful doing business with some of these host. One of their staff broke a TV at a house we rented and blamed me a guest at the property. Record everything from the moment you arrive to the moment you depart. Unfortunately I didn’t but I also didn’t damage a damn thing. BEWARE!!!!

It's horrifying to know that when a family emergency occurs that AIRBNB doesn't refund the HOSTS fees. As a host we understand that family emergencies occur and we are kind enough to return the cost of the room to the lodger. Sad that AIRBNB doesn't waive their fee. Especially that they make MILLIONS off of the hosts, their fees are high enough! Corporate America at its best.

Hosts are not required to disclose address prior to booking. Totally fine, as it’s a safety issue. Although its own policy states the “pin” on Airbnb map should be within 0.5 miles of actual address. So with that, I booked a place that had a no refund policy. After booking a place in NYC, I was provided the actual address which was about 5 miles away from where I thought I would be. 5 miles in NYC can easily be a 30 min commute. I contacted the host & Airbnb immediately to address this issue & cancel if possible. Host was completely unresponsive. Customer support said they could “mediate” between myself and the host to try to get my money back. I understand the host’s no cancellation policy, however seeing that there is a major error on the location of the listing, I would get the benefit of the doubt.

I booked a listing in Dry Ridge, KY. The home should have been condemned. The listing is inaccurate. The home had exposed electrical, plumbing, and half the siding is missing from the home. A complaint was filed with AirBnB. Even with the photos and documentation, they refused to uphold the high standards that they have previously held for listings. See photos and communication with airBnB.

Called host and notified Airbnb about a serious safety concern. I never got out of my vehicle. The host laughed at me when I told her that an assault happened in front of me at my parking space. No refund!!!

I was a host early on when Airbnb was startup and it actually was a viable great situation. As it grew though airbnb consistently went downhill. It's benchmark to create community with travel turned into greed and lack of accountability. And here we are again except this time I am a guest who booked a property for 2 months out. There's a 48 hour window for free cancelation. But when I opened my email there were red flags once I booked so I contacted in 2 different ways the 4th party company Evolve as well as the guest host. Neither of which returned correspondence and phone call. So I contacted airbnb with my concerns. Unfortunately they are not stepping up to the plate.

The rental has mold, cockroach, food stain all over kitchen appliances & containers; clogged drains in bathroom kitchen bathtub sinks. The vacuum cleaner would not pick up anything. Swiping a finger across the wall of these basins showed thick white scum. Bathtub corner is rotten, bugs may live there. Soap basket full of thick caked dirt and hair. No rag to clean & wash it. I had to secure in the fridge dry/fresh food, slippers, Thermos, bags, etc, brought my carryon back to the car, and went to bed in street clothes on a bed without bedsheets.

This place is worthless. Don't use them ever. They sent me to a place that was trashy. Nothing online match the description of the place. I contacted Airbnb. I contacted the place. I have messages on my online account. I did everything they asked me to do. They still won't do my refund back to spend over $400 at a place. Drove over four ** hours and they still won't refund me my money back.

Had a very bad experience with a house I rented from AirBnB. Upon arrival the place was unsanitary, filthy, covered in dust. No clean towels, food leftover in the fridge, stained furniture, personal clutter everywhere. I followed the protocol to contact the owner FIRST and request compensation. When no answer I contacted AirBnB who kept saying they would get back to me. They didn't as I had to contact them again. Then they said it was too late for any compensation! All they do is send you emails of their "policies". I even sent them all of the pictures and they still said tough luck! Worst experience ever. I will never rent from AirBnB again. They are horrible and have no regard for their customers.

I rented a home from Airbnb in Thailand hosted by Jhonny **. The place was listed as beachfront yet it was set behind another house. There was no beach or sea view. Posted pictures on listing showed nice view of beach. There was also a sigh on the property "sea view". w\Worst, constant thumping noise from ferry boats located next to the house. This fault was omitted from the listing. Host would not compensate for us to leave early nor would Airbnb support us. We made an honest review on Airbnb which they would not post. I suspect airbnb favored Jhonny ** because he has over 100 listings with airbnb.

My recent Airbnb reservation was marred by issues with billing and refunds. Despite mentioning in the comments section during the booking process that the reservation was for someone else, the clerk asked for an additional payment outside of Airbnb upon arrival, promising a full refund from Airbnb within a few days. However, I only received a partial refund and have been trying to obtain the remaining balance of $100.06 since February 1st.

For a host, you have better options for marketing your property. Try VRBO instead. Airbnb is highhanded, always sides with guests over hosts, makes ignorant and arbitrary refund decisions, provides poor host support and basically doesn't care about hosts at all. Hosts are a necessary evil. Seriously, go with vrbo instead. Our most recent example of their unresponsive, one-sided, arbitrary treatment... We have a rental apartment in a complex with a pool. The pool is being renovated. The complex still has a pool, it's just temporarily unavailable. That information is included in the listing, including the dates that the pool is expected to be out of service.

While booking a 45-day European vacation with 15 stays, AirBNB platform stopped accepting any form of payment. Dozens of calls in nearly a week and their customer support refuses to call me back when the issue is escalated. I finally gave up and started booking hotels for the rest of my stay. AirBNB is simply not responsive to their customers.

Advertised price for a property is not accurate. Advertised price on the AirBnB website is $131/night but person who is renting the unit says it's wrong and should be $171/night. When I called Air BnB about this they said it's the renters responsibility to advertise the correct amount. I say they need to hold their renters responsible for advertising the correct rental price. I would not rent from Air BnB.

Airbnb is a money hungry company!! Make sure of many issues before paying because they have lying cheating units and hosts and they will favor the host even when the guest has real bad experience with the host!!!!

AirBnB does not have a good policy for cancellation via inclement weather conditions. If the "hotel" doesn't answer their phones for hours at a time and won't accept a cancellation 5 days in advance? If a city is shut down because of snow? If events, taxis, ubers and public transportation is grounded? If its a 3 hour commute to drive across Portland?

I rented a beautiful house in North Carolina, when we left the owner of the house claimed that we broke a glass, we did not break the glass, just days before our arrival there was the biggest storm in the last 30 Years that could have broken it, and AIRBNB unilaterally charged my credit card without hearing my explanations.

As Airbnb expands globally, they outsource their customer service to agents who have zero empathy for travelers. I lost $1200 because Airbnb would not refund or credit me during a natural disaster that prevented my family to travel. After arguing with them, I was offer a $200 coupon toward my next stay. Not enough. But something. I used it to book another stay and drove 4 hours to the city with my husband and toddler only to have the reservation canceled by the host as we were ready to check in because of a mix up. Airbnb did nothing other than refund what I paid and Did Not refund my $200 coupon.

Vacasa has broken AirBnB for us for good. Do NOT rent homes managed by Vacasa! We have tried renting 3 different places near Lake Tahoe via AirBnB and they were all 3 managed by Vacasa. Vacasa has been impossible to communicate with on all three homes! TWO HOUR WAIT TIMES and THEN when you get someone, they often barely speak English. When communicating via the app or online regarding any of the rentals, the back and forth seems like it comes from an elementary school person. It often take 3 or 4 tries before they understand the question or issue. On tone of the two homes we ended up renting, they cancelled our first reservation with a simple text and they never put the replacement rental in the app. It's STILL not there.

I made a $9000 deposit and lost it.! Made the reservation in January and canceled Feb 5. For a May reservation. READ THE FINE PRINT. Go direct to a company who clearly states their refund policy and enables an easy refunding plan. Read all the countless cancellation plans and options. None are beneficial to the consumer.

Typically, the Airbnb hosts have provided ample breakfast options. However, about half of them since “Covid” don’t even offer coffee. I am at a Superhost location in Tennessee now and I got a half a box of stale crackers. I will use hotels in future. Screw this Airbnb greed.

We just spent 2 days in NH, which was reserved on Airbnb. The place was ok, since it happened to be in the middle of cold weather, we had no hot water at all and very little cold water. The place was very outdated and mattresses were horrible. The issue I have is we paid almost $800 for two nights. The owner charged us $150/night. So basically, somehow Airbnb thinks they can more than double the price and stay in business. Also, when I tried to leave feedback for the owner it does not allow 3 stars or less. In other words, there are questions they ask you and if you try to enter 2 star or below the page becomes blank and you cannot continue. THIS IS HORRIBLE airbnb strategy to keep people away from complaining about anything. NEVER AGAIN will I use this company!!!

I paid $663.00 for my daughter for two days. It was her wedding night. She had to leave with her new husband because of noise. She immediately texted the owner who apologized. Next day an email stating two days free anywhere. Trying to collect and no one will answer. From the CEO, the board members everyone, no one will answer my emails. "CAV" initially told me to send him what I had then will not answer. Today I found out the stock price went up. They could care less. I will not stop.

Homes are damaged and dirty, hosts are unaccountable and lie, customers are treated poorly and unfairly. Use a different company for your travel needs. I demanded that my account with Airbnb be deleted.

The last guest caused damage to our property and Airbnb staff unfairly closed our claim without proper compensation in total biased behavior. Our damage is in the thousands of dollars. Airbnb has staff overseas reviewing the claims that do not have a clue as to how to handle such claims. We will be filing a complaint with the California Insurance Commissioner and the Department of Real Estate. Airbnb had caused us significant pain and damages. Hosts can lose significant money and sustain significant damage to their property which can cost you so much money and time, while Airbnb can arrogantly reject your claims unfairly. We have unlisted our property with Airbnb as a result.

I don't do business with companies that discriminate. I deleted my app and will never use Airbnb again. VRBO gets my business from now on. Changing a corporate policy of discrimination and bigotry will not be enough. This company deserves to fail.

Everything is fine when things go well, but when things go awry, customer support and customer experience plummet, often with gaslighting and absolutely no accountability. My most recent disaster with AirBnB was when I took off of work and booked a 13-day stay in a foreign country, 14 hours away by plane. The host cancelled on me the day of my flight. This was during a globally renowned festival event in said country. AirBnb offered me a $113 Airbnb coupon, a refund and did nothing to ameliorate the fact that I had few if any other options through which to book a stay in the same area for the same price, because of course, the prices for stays after my arrival were all going up. Had I no friends in this country, and less money, I might have been homeless for my entire stay.

In the last two years I have had nothing but problems with Airbnb. There is clearly a loophole in their terms that allows booking cancelations with no penalty if they claim the property has been 'sold'. Out of the last 6 bookings I've made, 4 of them claimed the property was sold & 1 refused to allow us to book even when we were following their rental guidelines. The customer service team does absolutely nothing & protects the hosts since most of them are probably using the platform for their own properties. Even when you do finally find a genuine host that is not making up lies, there are ridiculous cleaning fees despite the fact the guest is required to keep everything left neat & tidy. This platform has gone downhill & will fizzle out without someone to address these major flaws. I am trying to book getaways for relaxing & instead it's more stressful than just going to work and doing nothing.

Be advise to false advertising on site and company does nothing about it! Be careful people! Owner says in description 1-6 people and in fine print in payment section changes it! Called Airbnb and they did nothing about it so forth encouraging false advertising on their site.

I am so very tired of of how Airbnb presents their deceptive costs in their deceptive app... For example, a property might be advertised at $60 per night... When the user searches for the property in this price range, he/she thinks "great, I have found a deal!" However! When he/she hits the "reserve" button, to discover the true overall bottom-line cost, this $60 per night property suddenly climbs to $150 per night (with all of the taxes, cleaning costs etc etc ad nauseam fees)!!!! C'mon Airbnb who the hell are you trying to dupe!? Stop these cheesy, deceptive and ** business practices. These practices are so so so very lame... I cannot explain to you just how lame you are being here!

I was told on the day of check in oven was not working. They nick and dime you for everything once you are done. Charged us for washing machine even though we sent a email to the host with pic of the water leaking when we first used it. It came as a shock to us. Never again.

Airbnb leaves you up to the mercy of a corrupt politician. I reserved a “high class” condo in Playa del Carmen in Mexico and it was a scam. I tried canceling but Airbnb said the host did not approve so this experience was the worse ever. I did not stay because it was a scam but I had to pay and after fighting along with my credit card company. Capital One. We gave up and let them keep all that money. Not worth all the frustration with Airbnb.

The #1 of 8 issues with our stay in Nashville is the misleading of the write up. It implied that it was one space and in reality it was a duplex with doors that were outside and 20 ft apart. We asked to cut our stay short by one day and they declined it on the day that we arrived. Other issues included 2 broken bed frames, a window sash that fell out of the frame, stairs to the street parking, broken coffee pot, towels and washcloths were stained, ceiling pieces fell into the sink, bathrooms in unit B were not cleaned before our arrival besides the neighborhood was very questionable.

We paid for our accommodations three weeks in advance of needing them. We Paid just under $2000 for 10 nights for accommodations as we had to fly to the states for medical treatment reasons. The front desk at the time share resort we were suppossed to have booked told me over 3 different dates that there is no reservation for us. Can’t get ahold of the host. Airbnb is refusing to refund our money. Had to pay for different accommodations so now we are out more than double as the last minute booking costs have increased.

I rented a non refundable rental for 2 days. I was not given the address of the rental until two hours before check in, therefore, I couldn’t check against the sex offenders app before booking. When we received the address the property had two sex offenders living in the house jo more than 50 ft away. I was a single mom with an 8 yr old girl. We contacted the host immediately and reported that we would not be staying there. We didn’t unpack or stay for more than 3 minutes in a shady neighborhood. Host wouldn’t even give us cleaning fees of $180., even though we never stayed. Customer support is horrible and doesn’t care for safety of their guest. Be aware!!!

I recently paid for a 9 days in two different Airbnb's in Portugal. We pre-paid for our stay and due to unforeseen circumstances, we weren't able to take our trip. We were ridiculously reimbursed a total of .06 cents. We didn't even get our cleaning fees and/or taxes charged back to us on the Airbnb's. Both places were cancelled within 2 week window (as stated in the host's page) and the agent gave us a long list of excuses as to why we wouldn't get our money back.

I booked an Airbnb for February, March and April to be near City of Hope while my husband had cancer treatment, then had to cancel that reservation due to my husband's hospitalization and illness in the state we live. Per the cancellation policy, I understood I had to pay for 30 days even though I didn't use the Airbnb. What I don't understand is that I had to also pay a cancelation fee of $1,515.89 PLUS the up-front service fee. Finding information regarding Airbnb's cancellation fee and/or service fee is impossible. I just paid $5,541.89 for NOTHING. I am done with Airbnb.

I reserved and paid for a 30 day stay. After being asked to create a security profile my nonrefundable paid stay was cancelled with no notice from Airbnb, with some type of tie in to my paid reservation. I was one hour from this new state and had no housing with a pet. Airbnb offered the most horrible choices (sleep on a couch in a den) and gave me no assistance with no place to stay. As a 59 year old female I was scared and felt completely abandoned by them. Bottom line they took no responsibility for their system cancelling my reservation, no assistance as I was left to my own in finding someplace to stay on a Friday night. Countless calls with them resulted in a $200 credit from a $1800 nonrefunded payment.

I've booked stays through AIRBNB since 2018. I recently booked a stay and had the absolute worst experience. I was looking for stays in Tybee Island, and a listing in Hilton Head surfaced. I did not realize that this was 1-hour from my desired destination. Within 36-hours, I cancelled my stay. I did not realize that the host had a 24-hour cancellation requirement.

Airbnb promotes the following on their website: If a Host cancels a reservation prior to check-in, their guest will automatically receive a full refund. If a Host cancels 30 days or less prior to check-in, and the guest contacts us, we will also assist the guest with finding comparable or better accommodations. At the very least, customers should always get a full refund immediately - it shouldn't be described as something they are doing to provide above and beyond customer service -- of course they should refund you for a property that is no longer available, they need to stop acting like they are doing the guest a favor.

I’ve had a question regarding the guests (overheard them talking about something illegal). And I asked Airbnb if I should report it. They said yes, but only if I am 100% positive, so I told them to leave the case open until the the guests left the property and that I will update them later. Meanwhile they suspended my account “until the case was closed”. After my guests left, I updated Airbnb support team that everything was fine because there was no evidence of anything illegal inside the house so I do not wish to make any complains about my guests and case could be closed. Airbnb didn’t get back to me. My calendar is still blocked so none can book it. Very terrible service and responsiveness. Don’t even bother to ask for help from their team.

I wish I could score a “0”! Do not rent an Airbnb! We stayed at an Airbnb in Nashville for a friends weekend getaway, and it ended horribly! We came back after a night out and our Airbnb was in the process of being robbed and over $1500 worth of our personal property was stolen. We walked in while it was being burglarized, and we were shot at! While being on the phone with 911 after running for our lives, I had contacted the host through the Airbnb app to let them know their place was broken into. You would think somebody would come to the house if it was broken into, nobody showed up after we filed a police report, we were too afraid to stay there and had to drive home to Ohio after being up all night and traumatized!

Terrible customer service. AirBnB is fine as a website. It is operational with a nice design that very easily enables you to give AirBnB money. Where it falls very short is if you have any oddball situations that require AirBnb giving money back to you. I had an oddball situation that required a refund. I requested help in advance of the cancellation deadline and was just forgotten for days without resolution - past the cancellation deadline. I called and my appeal fell on deaf ears. I was told to contact the host. But the delay was with AirBnB.

I rented a cabin during my winter break. It was disgusting and didn’t even have tap water. It had spiders everywhere. I complained to Airbnb and their super host Amber gave us an hour to leave and called the police to escort us out of her place. I left a Poor review about my nightmare vacation and Airbnb did not publish it. Airbnb is a scam!!!!

AirBnB would not allow me to review this home, so trying other sites to warn other consumers: This home looks great online. It is renovated nicely, and the view of the Lake is great. We have learned a lesson: From now on we will view the neighborhood on Google Earth. This neighborhood did not feel safe. 3 homes in neighborhood are being renovated nicely... The rest of the neighborhood is VERY run down. Appears people have been evicted on each street and piles of furnishings are left on the street, also piles of tires. Chickens run through the neighborhood. Old cars parked in yards. This home reno is not complete, microwave is not installed.

I submitted a safety concern for hosts and potential other patrons. I had information to back it up. My account was banned for doing so. I do not recommend making a complaint to them. In their investigation I had to relive my experience and tell them all the details - I had submitted my statement to the police as well. In the end I received a messages stating my account was banned for community violation- I shared items were broken in the unit and what had happened to me.

Advertised as 'Cozy suite for rent on Venice East Coast Golf Course'. This unit is on the second floor and only has one in or out. The SMOKE detector was missing. Was told by the host that the cleaning lady may have removed it. It has two single beds and one queen bed for five people. There no hangers in the large bedroom closet. No closet or bureau the small bedroom. Only enough dishes for four people. Very few pots and pans. FULL kitchen consists of a two burner hot plate, countertop toaster oven, very small microwave. Can not prepare a complete dinner using just a two burner hot plate (not enough room for two medium size pot and small frying pan). No stations on the small TV (only on/off).

I stayed at one of their locations. When I get there the bed was in a room the size of a closet, you could not walk around the bed. There was dead bugs all over the floor. Trash looked liked it was pushed under the couch not picked up. The TV had the same channels as what you could get on your phone. No direct, no dish, not even basic local channels. I stayed there in June nice weather. They advertised they had an outside hot tub which was enticing but when we arrived it was closed. Not broke, just closed. When I happen to catch the lady there, I was told they really did not want strangers in there because it was a family thing. I was booked for 2 nights. I stayed 1 night and left because I was afraid we would catch something.

Airbnb is by far the worst company I've ever had to deal with, with the worst customer service. I booked a reservation in October only for Airbnb to cancel my account 1 minute later (when I have never had any issue with any of my past reservations, no background, nothing). I received an email shortly after stating that all future reservations would be cancelled and I'd receive a full refund. I also contacted the host who said he called Airbnb and confirmed the reservation had been cancelled. Then a couple days later, Airbnb charged me anyway! Almost $700! I called them every single day for a month to try and get this resolved. Their customer service is a team of people paid to say "I'll put a note in your profile" with no managers and no other teams that they can transfer you to! I was told over and over again that someone would call me back but no one ever did.

Booked a trip a year in advance. Had to cancel 7 months early for the birth of our first child. Host graciously refunded but Airbnb kept $500 for a service they are not providing. Customer service was a joke and just repeated policy.

Buyer beware. This company advertised a cozily pristine cabin that looked romantic and charming. Upon arrival we were not able to check in. The place was filthy and despite contacting the owner and company they refused to return any of our money. They state that should you have issues like we had you can contact them within 72 hours to resolve them. Instead they edited my review and took down actual photos of the unit from my stay. They threatened me and removed important information consumers should have the ability to see.

On the weekend December 23-26 during my stay at the Airbnb I had quite a few issues. The kitchen had dirty utensils, dirty drawers, dirty bowls and cups, and everything had to be cleaned before use. The garbage was full of other guests' garbage, so much so that a raccoon went through the garbage in the can because there was no room. None of the TVs worked and were unable to play any shows. The water stopped working midday so one of my guests had to contact their family member to come and make repairs to the equipment to fix it because the landlord was not reachable and then could not get a hold of a plumber because it was Christmas time.

Ok so flights get cancelled. Trips do not happen. Circumstances change. Airbnb should make it a rule that cancellation is free on all bookings. Why do we have to be under the mercy of renters? Add a small fee for insurance like everyone else. No more Airbnb for me. We have to make it a civilized world. It is our duty.

Like many of the reviews I have read since getting burned by Airbnb, they are not interested in, nor have a vested interest in helping their customers. If you do decide to use them, be very careful to read all the fine print. They function very close to a scam. If you have any problems, their model is built on taking the side of the renters.

Although I've had some good experiences with rental properties, AirBnB does not assist customers with any issues that come up for renters! I was basically ripped off of my cancellation fee despite the fact that I was sick and had just lost a family member. They put up a phony show of attempting to assist, but won't even allow you to write an honest review of incompetent owners! I was ripped off twice by them. The second time was due to this cancellation (mentioned above), and the first via a woman whose rental caused me to have severe headaches due to mold in the apartment. This woman also got away with overcharging fees which were entirely unjustified. I'm sticking with Vrbo for my future vacations!

After contacting Sun, Surf and Sand in Atlantic Beach NC through Airbnb, they emailed me and said they were offering me an upgrade for free. I chose not to take it which I'm allowed to do. They sent several more emails insisting I take the "upgrade". I contacted airbnb and told her the story. She said there was someone living in the room I had reserved, so they had double booked me.

Airbnb does absolutely no vetting of its network of rental homes. They allowed my familiy to rent a home with serious water damage and visible black mold. Furthermore, this same home had a serious ant infestation. The owner or "host" of this home informed AirBNB that they had a water problem prior to our arrival. Later, the host told AirBNB that they repaired the damage, so they re-listed it. AirBNB didn't inspect or verify via any other means that the damage was properly repaired so that future guests would be safe from breathing in dangerous mold spores. These problems got so bad that we had no choice but to get out of our contract early (1 week into a 4 weeks stay).

We had a claim for $525. The claim specialist awarded us $425. The bulk of the claim included five additional hours of cleaning, including human phlegm and vomit. The bulk of the damages were carpet stains, several bath towels, and a burnt hole in a nice throw blanket. We were confused, the guest admitted responsibility and paid $275 of our claim stating, "I’m not going to pay more for cleaning up the cigarettes butts." We appreciated them taking responsibility. We also didn’t expect the guest to understand the actual cost of the damages they left. So we sent in a claim to Airbnb’s Host Damage Protection Department.

Airbnb needs to hold Hosts more accountable. I recently (Dec 29th 2022) rented a property for a 3 night stay to find a one burner hot plate as a "kitchen". I checked out immediately and the host promised to refund 1 night as a courtesy but never did in spite of my numerous requests to host an Airbnb. Both parties have done nothing to rectify this issue. Customer service poor even though they get back to you. They don't resolve anything. Just grab the money and go.

I don't think there is serious monitoring of this company. Places are like "fake," "paper" spots for people to stay. No quality. No comfort. Ridiculous fees. Ridiculous rules. I'm returning to book hotels.

For the second time, I rented on AirBnB to find the description and amenities listed were way off. "Quiet neighborhood" was anything but, hot water was 2 min. shower, "we will never bother you" turned into a text and two phone calls, chipped coffee mugs, old food (opened, mostly eaten waffles & opened almost gone mayo), HDTV didn't work, did NOT have stainless steel appliances, several amenities non-existent: bbq grill, mt. view, fire pit nowhere to be found, and greasy dirty cooking pans/pots. But AirBnB does not care. Even with proof of the fraud, they string you along, lie about someone calling you back. They don't/won't insist the host be honest, or refund your money because you rented believing the description and host's list of amenities. I was blocked repeatedly when I asked to speak with a supervisor. They did offer to move me, but I knew I might be moving into someplace worse. I am leaving AirBnB for good.

My spouse and I had been planning a trip for several months and had booked an AirBnB for one of our stops several months before going without any issue. Then suddenly, one week before we were supposed to travel, AirBnB cancelled the booking and cancelled my account, supposedly because there was a problem with my ID. We had to scramble to find another place to stay at the last minute, and received no help at all from customer service. We will never book with AirBnB again. And we will definitely warn our friends and family about booking with AirBnB.

We had an awful experience with Airbnb. After traveling with them numerous times, our host cancelled our trip with only a few weeks notice (no Reason given). I then tried to get a supervisor on the phone for 5 days, only for them to tell me that there was nothing that they could do. We ended up having to pay for a much more expensive room in a different location. I will never travel with them and would advise others not to as well.

Our family travels a lot and have never had any issues when we rent a home. But this experience has been HORRIBLE so far. We are renting a home in Orlando, FL through Airbnb, and the management company is Boom Management. The house was not ready when we arrived and since we’ve been here we have had NO air conditioning upstairs. It is 90 degrees upstairs! 7 of the 9 bedrooms are upstairs. And those are only a few of the issues. We have elderly family members with us, as well as family members with asthma and other health conditions. Airbnb and Boom have had no sense of urgency to fix this. Please share this post. This needs to be fixed ASAP! #airbnbhost #airbnb #boommanagement

I recently tried to delete my Airbnb account because the company is a piece of garbage. They allow their hosts to get over on their guest too easy. Why can I not cancel and obtain a full refund? Anyhow, in 2020 COVID hit and my host would not refund me. His name was Larry and he was in Vancouver CA. I requested my refund from him and as of today 12.29.2022 Airbnb has been reviewing my claim. What the **? I have emailed, called, chatted and to no resolution. Airbnb will not delete my account because they truly do not care about their customers. DO NOT USE AIR BN **. They are literally a piece of ** company and do not deserve our economy,

I had been a satisfied Airbnb customer for many years. I booked an Airbnb rental for a week over Christmas 2022 and the new year 2023. As a victim of Southwest Airlines’ massive flight cancellations, I was unable to make my reservation and had to cancel. I was only refunded taxes and the cleaning fee. Vacasa Oregon was the host and their regular cancellation policy requires a month in advance guest cancellation for only a 50% refund.

On 12/24/22, due to 2022 storm which affected entire country (US), My flight was canceled. I was forced to cancel my Airbnb lodging. It turned out that my situation, according to Airbnb, did not merit a full refund! Instead, I was refunded 40% of my original payment. Horrible! No real consideration toward customers extreme situation!

I have only used Airbnb a handful of times, but every single home I had rented had something broken or something was not included. It seems to me that Airbnb has a major lack of quality control nor do they seem to care about their customer support when dealing with terrible rentals. The last refund took me 2 days to have $2000.00 returned to me after waiting an entire day just to hear that we were actually getting a refund.

I have been a faithful Airbnb customer since 2016. I have booked multiple homes every year since then. I have recommended Airbnb to so many people because up until this 2020 I've had a great experience. Unfortunately, since 2020 the quality of the hosts and homes as well as the Customer Service has gone down tremendously. Hosts are allowed to make very strict policies, write misleading posts about their locations, and completely ignore you before, during, and after your stay. Customer Service has been outsourced and there isn't any real or helpful management if you have an issue before or during your stay and customer loyalty doesn't really matter. Unfortunately, this will be my last year trying to give them the benefit of the doubt. There really isn't a benefit to booking with Airbnb instead of a hotel or rental property anymore.

Made a reservation 4 months in advance. 2 months before the reservation I went through work changes that made it almost impossible for me to go on vacation. I contacted Airbnb and tried to cancel the reservation. They would not cancel the full reservation, because of the strict cancellation policy they would only refund 50%. I decided to try and see if I could make it anyway. A weather alert for hard freeze and abnormal low temperatures was issued for the time of my travel/reservation. I tried to get some sort of refund for not being able to go and they gave me no refund. Airbnb made NO EFFORT in trying to help me after I have been a customer for a long time. In fact they were very quick to close my account right away after this issue. I paid for the reservation, never went on vacation, they kept the money of the reservation and closed my account.

Me and my wife have been working really hard this year and we deserved to treat ourselves. We decided to try Airbnb for the first in Downtown Calgary in a beautiful apartment building where we could watch the fireworks with a great view over the city. Spend a romantic dinner together and celebrate the end of the year was our plans.

I stayed at a Airbnb in Vero beach. The home was surrounded by abandoned homes. Other houses had signs that said keep out, enter if you dare. I left a review that was not favorable to the host even though it was the truth, and they removed it. I was not happy. I told the truth and just because the host wasn’t happy with the review they removed it. They told me that I should of contacted them within 3 days and told them about the house. I didn’t know about a three day rule. Be careful where you get your airbnb. You can’t trust the reviews

Worst company to ever work with. Had a home paid for in full, for close to a year. They canceled home 10 hours before we set for our vacation, and mind you out of the country. There is no phone help. All they tell you is that it will be escalated and that is all through email. Unless you want to get stuck and have someone in India telling you how nothing can be done, because they don't have permission, use another service. STAY AWAY.

Airbnb shut down my account one week before my family and I were set to travel and cancelled my reservation. They first said it was because my identity was not verified. I sent them my Driver's License as they asked. Then a day later I received an email that my account was shut down in error and the account was open again. Then I received an email hours later that my account was suspended because of my criminal record?!?! The worst thing on my record is moving violations?!?! This is insane!

I've planned my trip months early and when I arrive to my place it was a terrific place, dirty, smelling and a terrible bed and my end was at sofa then calling Airbnb they told me it was fine then I got to a hotel as there was no else to go, then I found another place which cost me a double and I thought I just got unlucky however it become the next chapter of my problems when minutes before check-in they text me saying they have to change my place for another building/appt to not from Airbnb listings without the basic things all Airbnb units would need, then when I checked in the unit was dirty and terrible smelling and the stove did not works.

My Airbnb account was CANCELLED for no reason. All of my reservations over CHRISTMAS were refunded to me. Upon talking to customer service, I was told they needed a specialist to inform me of why this was happening. I was surprised to hear that I was being accused of my account being linked to websites with commercial PORNOGRAPHY and ESCORT SERVICES, and that I would no longer and never be able to make an Airbnb account again. I was absolutely appalled. I am pregnant and a soon to be mother- ABSOLUTELY NONE OF THAT WAS TRUE.

We rented a home through Airbnb in London at 20 Jay Mews location.. November 22. Airbnb had not verified what was actually shown on the website of the home really was provided. Shower not working, Mold in the home, no basic amenities such as, hair dryer, coffee machine etc. Do your own due diligence and do not go by what the reviews say on the website.

We booked a stay with Airbnb to stay at 206 Nadine Court, Incline Village, 89451, United States from Aug. 11 to Aug. 14. We pre-paid Airbnb for the stay. We had to change our plan 1-2 weeks before Aug. 11, due to family members got covid. Then, we reached out to Airbnb for trip cancellation, with the hope that we could get refund. Airbnb asked ourselves to contact the host to solve the trip plan change. But, when we reached out to the host, the host told us to contact Airbnb to solve the problem. We then reached out to Airbnb by contacting their customer service via airbnb.com. We never get response from Airbnb.

I have so many details that I cannot provide in this review. However, I can say that Airbnb allows hosts to cancel reservations with suffering severe penalties or being removed from the platform. I booked a 31 night stay for 2023, and yesterday the host cancels the reservation because she has someone that can book for three months so therefore, she's making more money. I did get a full refund, however, where is the justice here! I'm so disappointed words cannot even express. I had to find a new place and incur additional costs.

I had issues with my host's house- termites, mosquitoes, ants, cockroaches. Airbnb blocked my honest review and said I didn’t comply with the rules. I changed my reservation to leave a day early instead of put in a complaint claim. The host expected me to leave within the hour when we were nowhere at the house as we had an appointment, but just decided because we wanted to find a new place.

The host is always right. I arrived at an Airbnb stay that was a dump. Mold on the bathroom ceiling, raggedy, poorly maintained, just a dump. I contacted customer service as soon as I arrived. We engaged a bit then they dropped the ball. I called again, they engaged a bit, then dropped the ball. Again a third time. So for a stay that was $53 a night - I was here two nights and was charged $500. In spite of pictures showing mold and the dumpy place, they still sided with host. I airbnb my house and I am a superhost. They still sided with the host. I will continue to host on airbnb but I will never use them again as a guest. It’s just not worth it and I won't support them in their incredibly poor standards. They used to be great but they’ve gone way downhill.

Had a bad property with Airbnb but they require 30 days payment for long term stay without refund. Aircover trying to deflect us from coverage. Airbnb refuse to refund with poor customer service. Please make sure to stay way from Airbnb if you are planning for long term stay.

I keep giving Airbnb chances to redeem themselves, my fault ultimately, but there is always bait and switch involved, untrustworthy hosts and no good problem solving. Not one home has been up to the standards as the reviews claim (fake)? Bad neighborhoods, ridiculous fees, or just false advertising all together.

I honestly can't believe how HORRIBLE my experience was with Airbnb as a host. First problem was an unruly guest that they did absolutely nothing about. Second thing was guest charges that they did absolutely nothing about. Said they couldn't reach they client so it was nothing they could do about their balance. Third and final thing was them accusing me of having a recording device in the bathroom. I found my account locked with no explanation at all. Called in and nobody could help. Told me to wait for an email. 3 days later I get an email saying they will call me tomorrow to discuss it. The next day I am told to email a video of my Airbnb space for the investigation. Why is my account blocked if you're still investigating.

I booked in Australia, cancelled for family reasons 4 months out, insurance did not cover. Host refused to refund my money, property is rebooked, still no refund. Escape in the Heart of Mosman by Jessica - greedy, beware. Airbnb tried to mediate, but no luck, they can MAKE the Host refund, but they did not, and she double dips. Case closed, lost money.

So I have a guest coming all the way from India. The guest only needed 13 days, due to no one in the occuping the place currently, I offered to give my guest more days due to their situation. So the guest accepted and was in great communication with me. The next day I wake up with my account being locked due to security reasons? Didn't get no email or notification to warn me, just instantly locked my account telling me a specialist will contact me. So I called Airbnb to see why my account was locked, they could not help and told me to wait for someone to contact me. Airbnb is a complete scam that hire people whom are not in the United States to take their calls. To be honest the whole platform should be cancelled. Wish I can give zero stars. Piece of trash company.

I booked an Airbnb in Philadelphia PA for a one night stay. When I arrived on the street, the neighborhood was awful and the “free street parking” was over a block and a half away. Since I felt uncomfortable walking through the neighborhood with my possessions to get to the Airbnb, I cancelled and booked another for the night. Today, I received a notice that my review was removed because it did not follow the reviews policy. I guess I am not allowed to provide accurate feedback on the status of the neighborhood, condition of the outside of the house or parking availability. I truly believe these are relevant factors when booking, especially for a no refund property. I would have loved to have this information available before committing $200 to a place I could not stay.

As a customer for several years I can tell you that they are horrible... The Host is always right. They don't care what you get at the house (if it's clean, decent or as advertised). This company is a scam. Don't book through them.

After creating an account, passing the account review, making and confirming my reservation, and receiving confirmation emails three weeks ago, the day before my flight and 8 day stay I received an email that part of my money had been refunded and my entire booking had been canceled. No reasons, just that my money would be returned to me in 10 days.

Book a vacation rentals for January. Paid half. A family emergency occurred so we can't go. Even got the extra insurance. Thoroughly read their cancellation policy. Nowhere did it say they would keep all of our money but they did. NEVER BOOK WITH AIRBNB. It's a scam and they allowed to keep your all your money. Customer service is worthless and no help.

Updated on 12/17/2022: Tried for six months for reimbursement of one night hotel reimbursement. The company requested checking account information which I provided and this was a big mistake. I suspect fraud, No response from Corporate office after six months of emails and letters.

When the rental is filthy with pubic hair and other hair and dirt all over, it means nothing to the company. They will not cancel rental or give a refund. Frankly they have your money and don’t care after that. Ignore anything they say or imply. The bottom line is they provide no guarantees of cleanliness, smell, internet, heat or a else. You are renting from a stranger with no guarantees from company. They do not police the rental owners.

Our host has cancelled the afternoon our stay was supposed to begin. We were driving the whole day and the signal was not the best, so we relied on Airbnb agents to find us a proper alternative. We started resolving the issue at 3:30 pm and by 10:00 we have no place to go. The cheapest place we can find now is three times the place we originally paid for. The customer service is extremely incompetent, promising us to call and completely ditching our case. We have been talking with more than 5 agents already, but nobody was able and willing to help us. I have never experienced something similar. BIG, BIG JOKE. Invest your money elsewhere, it is not worth it.

I am writing this review because I wish I had known this prior to booking with Airbnb. I’m sure this isn’t the first time this has happened. I submitted a negative review on the company’s site regarding a host and it was taken down despite the negative review that the host wrote about me being allowed to remain. Long story short. The host falsely accused us of breaking the handle on her stove. We were there 48 hours and literally never went in the kitchen. There were other damaged appliances in the home. This was my first Airbnb experience and I didn’t realize I needed to take pictures of everything, to protect myself from lies.

So when I was 18 I got in some trouble. I am 50 years old now. I have tsa clearance. Yet I can't book a vacation on Airbnb? Really. Not to mention I'm out 3000 dollars for the flights I book after airbnb confirmed my reservation. They locked my account and then sent me an email telling me to log on to read the message they sent me... really how am I supposed to do that if I can't log on. Terrible customer service. And frankly.. discriminate policies. I will never use airbnb again.

A listed a property disappeared from their site and it does not show up on the map and is priced wrong. It’s an ongoing problem but they take around 15% and do nothing. A huge rip off for a co that does not give any service!!!!

We drove 8 hrs to our AirBNB in Virginia and when we were 5 mins from the house, they CANCELLED on us!!!!! Now we are stranded and panicked searching for a place to stay and everything is fully booked! I will NEVER book through Airbnb again! Thanks for nothing and for ruining our thanksgiving holiday.

Flew to Baltimore for surgery (cancer). Booked a listing for one week. The very next day after checking in, we contacted host and Airbnb customer service with our concerns about the safety of the building/neighborhood (nice building, rough neighborhood- homeless people around, abandoned buildings nearby, not save for tourist,  parking in a alley like street). We requested to complete the minimum stay but wanted to make modifications to our check out date. The host wouldn't approve the modifications and the customer service team was insensitive and unconcerned with our safety. We booked the listing last minute, so it wasn't like the host had a previous booking that we interrupted. The customer services agent (Eddie) was rude, dismissive and outright sarcastic.

Airbnb customer service is a BIG JOKE...almost does not exist. After 3 months calls and over 34 hrs on the phone.... and 15 customer ambassador telling me supervisor will call...not yet....did not pay damages guest made, their damage protection program is a BIGGER JOKE... Glitch on the account? Never fixed. Lost a lot of business.... Conclusion: AIR BNB is a screw up company, not trustworthy, with inferior system not sufficient or efficient handling guests or hosts.

I booked, through Airbnb, The Old Marshall Jail in Marshall, North Carolina because my son wanted a unique place to stay and picked this place. I’m a woman going on a road trip, just my son and I. After I booked it, I looked at photos online and didn’t feel that it was a safe place to stay, just him and I, so I cancelled 2 mins later and messaged The Hosts at The Old Marshall Jail and explained why I was cancelling. Saying it might be a safe place but being a woman alone with my son, I didn’t feel safe staying in that neighborhood. So, within 5 mins I booked, cancelled and messaged the Host. They told me it was a safe place to stay and that they leave their doors open at night.

Summary: Ripped off. I placed a reservation on Airbnb for a property that seemed to be okay. As soon as I paid for the place, I received a message with a list of rules, some I didn't agree with. Within 5 minutes of placing the purchase and reading those rules, I decided to cancel the reservation. I think any consumer has the right to cancel a purchase if he sees something wrong with it. Plus, the lack of transparency is just bad business for everyone.

I listed a riverfront Villa in Florida - a 1.2 million property on Airbnb. I spend more time dealing with ** scammers who ask me to deal with them thru other apps than I get serious guests. Waste of your time to host on it. When Airbnb first started, it was great, now it is a fraudulent has been.

I had no issues with Airbnb internationally however when trying to book a place especially in California. That is when I started to face issues. Almost all listings of Airbnb in Glendale, CA are not accurate, Co Hosts, list their apartments which are not located in Glendale, in the area and Airbnb does not take any action to suspend or provide accurate information.

My husband and I had booked one night in Houston TX. The host canceled on us at 4am on the day of claiming A/C issues. In November. We scramble to find new accommodation and the host promises a full refund in writing on the Airbnb website. On Monday we attempt to get our refund since the host is now completely ghosting us. Airbnb insists that this issue is between us and the host, despite our sending the screenshots of the host taking full responsibility and promising a refund. According to customer services they can do nothing and this happens often. In summary. Airbnb doesn't give a crap.

I booked my stay 3 days in advance. My check in time on the listing was anytime after 3 pm. After booking I immediately communicated to host I will be checking in late at 11-1 pm. The day to stay sent message to host through Airbnb asking check in details. I received no response. When I reached destination I see the is lock with code. I tried to contact host again, I received no response. I contacted Airbnb, the representative assured me he would contact host and there is no resolution in 30 min he will make other booking for me through Airbnb cover.

Left me stranded in a foreign country that had a flood. Refused to refund me even tho the host told them there was a flood and caused damage. I literally tried to book three different Airbnb to use the booking credit and received the same response about the flood. Instead of refunding me my money so I could book a hotel they left me stranded.

I reserved a home through Airbnb with a property managed by Nova Vacation Homes. This company’s policy regarding service animals is in DIRECT VIOLATION of the American Disability Act (ADA). “Only registered Service Animals will be allowed and only when documentation is provided that the pet is registered with the guest's home state. Special allergic preventive treatment may be needed after check out.” Not only were they going to require that we provide documentation, they were also going to charge us an additional cleaning fee for having our service dog on the premises. They claimed that it would take their cleaners 3x as long to clean the property due to the presence of our service dog. Their justification was that their next guests may be allergic to animals and they can’t take that risk.

The homeowner refused to provide us with a refund even though the county had a mandatory evacuation due to hurricane. Airbnb backed the homeowner due to it being Florida and a hurricane. We were not allowed to go to the property but are out $970! This is absurd. We did not cancel. It was an act of nature. The homeowner refused to consider even a partial refund. I will never use Airbnb again. Terrible customer service.

Outside the apartment complex building along the road that loops directly past the unit are signs that say street parking permits can be purchased from the rental office. We went to the rental office and innocently explained we were doing a short term rental through Airbnb in unit 202 and that we wanted a temporary parking permit for the next seven days. The manager of the leasing office explained that the host was violating the terms of their lease, that the host had not properly filed the apartment as an Airbnb, and they requested that we leave the apartment complex immediately.

I am trying to add a payment method for Airbnb to pay me faster for guests I host. They have an option for "fastpay". I read the instructions on how to add this method but there is no option to add it. I contacted c.s. via online chat. After a minute an agent came on and asked me to wait 2-5 minutes and they could help. 10 minutes later, they said it will take another 5 minutes. Then after waiting, they came back online and said they will forward my question to another team that could help. I asked if it would be 10 minutes or a couple days? I didn't know if I should wait online or expect an email in a day or 2 or I didn't know and wasn't told. That was 12 hours ago without a response. Frustrating.

I was charged 3 times to my credit card for some transactions I didn't make. Apparently, I found the wrongful charges on my bank statement and sent a dispute to the Airbnb support team. They realized those were some mistakes they made and refunded me. When I saw the refunds, I noticed they were not the same amounts that I was charged. I asked them again and they said they refunded the same amount but not sure how my bank works. I went back to my statement and realized there were some discrepancies with the currency. My question is why do I have to bear the consequence for something I didn't do? I didn't book those rooms and I shouldn't be charged in the first place. Why do I have to lose the money I didn't spend? I sent them numerous emails and the answers were always saying they would refer the case to the right person. Obviously, no one gets back to me.

Hurricane dropped back end of condo into ocean with the whole pool. Condo owner says he can fix it so Airbnb will not refund, The county is close to condemning the building. Look up on YouTube. Pirates Cove Nicole damage.

I have canceled 2 reservations because it is impossible to travel to Savannah and St. Augustine due to hurricane Nicole. I have received $106 out of 352 for Savannah and $43 out of $345 for St. Augustine. I find this quite unexpected when Florida is under mandatory evaluations and Savannah is expecting 60+ miles of wind. If these are not extenuating circumstances then what are they? I have expected more help from Airbnb in these circumstances.

I booked this stay called (Reservation at Cozy 2 BR Suite 5min to Sask Poly & Downtown for Oct 14 - 31, 2022) with Reservation ID as **. We stayed there with kids and problems started on very first day as there was no heater, my kids got freezed during whole night. There were water supply cut down for 3 hrs and host wasn't aware of this. Few of the amenities weren't working also. We asked Airbnb to help but they denied by taking host's side. Such a bad customer service they have.

Stay in one of the Airbnb houses that was filthy dirty. I pay a lot of money to stay in the property for three or four nights and when I checked in the house was dirty. Not only that it was dirty it had bugs in it. The owner disconnect the TV, take them all controls. We can see TV for the first night. No microwave in the house and I wanted to get my money back the same night or the next day but unfortunately Airbnb could not accommodate me to stay somewhere else and I couldn’t get my money back as well from the owner or a big Airbnb. They only wanted to give me $35 back after I’ve been waiting for almost a month for them to respond to all the pictures and evidence that I sent them.

Our group recently traveled for a 3-night stay at the "Harbor Creek Lodge" in Gig Harbor. This was a professional business trip with delegates from Canada and the US. We selected the property as the advertised layout would comfortably accommodate 20 colleagues for sleeping, eating, and conferencing. Upon arrival, we were dismayed that the premises were in complete disrepair. It was evident that there had been no cleaning done, perhaps in the last decade, and the list of deficiencies grew as we entered each space and room. To be clear, we were not disappointed by the décor or lack of silverware. The grievances were about safety, structural concerns, the blatant disregard for paying guests, and not to mention false advertising.

Unfortunately I couldn’t arrive to Puerto Rico and had to cancel my trip because I got really sick on the day before my check in. I communicated the situation to the host, who indicated that he couldn’t change my days, or refund me and that I had to cancel to see if maybe I could get something back if he was able to get a new customer; how would I prove if he got a new customer? I lost all the money because there is no cancellation policy that protects the customer through Airbnb, unless there is a federal mandate (pandemic lockdown) or the world is ending. If I would’ve canceled, Airbnb was offering $69 of almost $500. I still feel terrible because I wasn’t even asking to get refunded, but just to change the days which The host refused. Airbnb and THE HOST offered Zero flexibility or consideration not even with a Doctor’s Note. I will never spend my money at Airbnb again.

I was flying to New Orleans for a conference and booked a reservation a month in advance. The reservation was cancelled without notice Or refund and I was left stranded in New Orleans without a place to stay. Customer service would not refund my money and the Airbnb was rebooked with someone else. Buyer beware - do not stay with Airbnb. They will just steal your money.

To begin with, Airbnb's fees are outrageous!!! However, that being said, my family and I were pleased to find a host who would accommodate us with our two cats and two dogs for an extended stay. There were no major issues during our stay. The review from the host stated that the place was left clean. For whatever reason, the $500 refund was not REFUNDED on the airbnb side. According to airbnb, refunds have to be requested within 60 days after check-out date. We were in the process of moving and buying a home that we did not notice this at the time. After contacting the host, she instructed me to request the money and she would approve it. The representative at airbnb was unprofessional.

Beware of Airbnb. We recently stayed at One Neptune in San Diego. Our Host were Mike and Kathy. Our original stay was pleasant and it was a great location. We had no Complaints...UNTIL...While packing up my husband accidentally spilled coconut oil on the side of a bureau. We notified the host immediately and told them we didn't have time to clean it before we left. The response was not to worry, they believed there was an Airbnb policy that would cover this and it would be of no cost to us. Here lies the Big Lie...It was in fact a cost to us. A cost of $1000.00.

The worst experience and very costly. I am trying to book a stay in NYC Manhattan, which isn't easy at all and Airbnb is making even worse. If you have any questions to a host, you need to make a reservation and give them your money first. Of course you can cancel your reservation but it takes time to get your money back on your cc.

Shady Host & Typical Airbnb Sweeping it Under the Rug. At the end of July of this year I had to move into an Airbnb for a couple months while I looked for a place. I moved into a fantastic one, but had to leave after a month due to other guests booking the additional time I needed. There's a lady in my town who owns four or five very large houses she has turned into Airbnbs. Each house has about eleven rooms and she is supposedly "pet friendly."

If you have any issues, Airbnb will NOT be on your side. While travelling to a property in Texas, we found about 10-15 bugs in the first bed upon entering our property. We managed to get a video, but by the time we had re-entered the room to do so, there was one bug left to video tape. Not quite sure if these were bed bugs, or some other sort of bug, but my husband and two young kids (age 9 months and 2 years) sure did not want to stay there. We contacted both our host and Airbnb immediately, only to be continuously dismissed.

I booked a listing for my wife in Las Vegas to visit her sister, who suffered an acute medical emergency, while celebrating her birthday with her daughter in LVNV. The booking calendar was open and I made the reservation, a week in advance. Within a reasonable time, the host responded via the platform to confirm the booking and said the passcode would be available on the day of arrival. After my wife's arrival, she headed to the listing, after visiting her sister in the hospital and I contacted the host since we had not received the passcode or further guidance.

This has, by far, been one of the worst experiences with customer service I have ever had. We made an Airbnb reservation months back, only to find weeks before our trip, that the host was cancelling our reservation. At this point there were only a handful of places to stay, and they all cost exceptionally more than our initial reservation. After spending an entire day dealing with air bnb "support", I was finally able to get air bnb to credit us the difference for a new place to stay. At this point, I thought my troubles were over. Unfortunately, our next host cancelled our reservation the day before our trip. At this point there were almost no places to stay and what was available, air bnb was not willing to pay the difference in cost. I was then forced to escalate this issue to management, which has yet to call me back in regards to this issue.

Friends and I were getting together for an event that we go to yearly. Instead of being spread out in separate hotels, we decided to spend $1030 on a condo. I booked the trip six weeks in advance. The week leading up to the event, Hurricane Ian happened, and my destination became flooded by the weekend. Naturally, I canceled the trip and attempted to get my money back. As others have experienced, the host and customer service kept bouncing me back and forth. The host only refunded me $160, and the company has adamantly sided with them. They stole $870 from us, we never even set foot within 10 miles of the destination. Absolutely ridiculous, do not use this service!

Since Airbnbs Bankruptcy scare in 2020 due to covid lockdowns and cancellations worldwide, income dropped to a halt and fell off a cliff, they have now fired all American's in support and moved support to East Asia, India where they only repeat things off scripts like robots to "sound" polite but actually do nothing. I had a worst stay of my life in Europe recently and received a scathing revengeful review after it from a horrible Russian host (Russians are not famous in the news right now for their diplomatic ways) for me complaining about power outages, missing amenities (no airflow or air con as advertised {only 1 room out of 5 in a heatwave}, the access to the terrace with only one glass sliding door is broken with all my body weight couldn't open therefore the terrace and solarium were not able to be used and host refused to fix), property was revolting filthy and absolutely disgusting, violated city tourism license standard & airbnb for cleanliness standards.

Airbnb is not a good way to organise your travel. You can use them only if you know very well where are you going, in other cases you just gonna lose your money and you will get a terrible vacation. Support team will do everything to help the host but not to guest, they just ĝrab your money and say goodbye to you.

Booking was a complete nightmare. Certain amenities listed in contract will not be accessible during our stay, such as beach access from property. We specifically paid for this location because it's beachfront with direct access on a NO DRIVE beach. Asked for fair compensation for this HUGE inconvenience. We were offered $34 out of our total paid, $842 for 2 nights. Remember, Can't access beach from property! We're told to drive down to a public access location! Our concerns and disappointments have been constantly dismissed and gaslighted. We are so upset at how our trip turned out and how Airbnb and the property handled our issues. Make sure you read the fine print on BOTH contracts (airbnb and property) before you commit to any contract. Ask any and all questions prior to payment and have them put it in writing. This will be a valuable lesson learned for us. Never again.

I canceled my booking over 39 days in advance due to significant medical problems. Lots of double talk from Airbnb about refund being up to host. Host said up to Airbnb. Asked for personal medical documentation to cancel. Don't book with them. Poor customer service. You will lose your deposit.

The smoke alarm in our bedroom was chirping the minute we walked in. I called the host to complain and ask for a solution and her response was that she couldn’t send anyone out at 9 PM because they were either drunk or with their kids. She said to pull it out of the wall which was impossible because it was on the ceiling of a 20’ wall. When I said it was impossible to sleep because of the chirping she said it wasn’t her problem. When I suggested we should go to a hotel she said, "Do what you have to do but there will be no compensation because it isn’t my fault." There was absolutely NO solution offered, NO compensation, nothing but excuses and rudeness. The next morning we discovered a ladder outside which we used to pull out the smoke alarm. She might have mentioned that the night before but apparently that would have been too helpful. HORRIBLE HOST!!!

My son is in the air force in England. My husband and I wanted to spend time with him in London and sightsee. I found a place on Airbnb. I booked the place. The next morning the host asked me questions no host had ever asked. If it was couples, the sex of the children staying. Which was odd to me. Then she told me it was 3 bedrooms, on the house description it said 4 bedrooms. I questioned her. She canceled me right away. I asked her about it. She said Airbnb canceled. She had nothing to do with it. I called them. Airbnb said she called and canceled, because she feared we were going to have a party. I didn’t understand that. When I did everything that was asked. She also told me I had a attitude. For no reason. Airbnb didn’t want to hear it, they were ready to rebook me. I feel like this was discrimination. I don’t appreciate it at all. Airbnb you should be held accountable. You didn’t even look into it the situation.

I rented a house for a week with my two special needs sons, husband, dog, and my mom. We checked out and received a damage claim of almost $500. The hosts said my dog scratched their sliding glass shower door and knocked it off track. We took my dog everywhere we went and certainly didn't lock him in the bathroom. The kids left a small stain on sheets (had an accident) and there was a small stain the rug. I didn't think much of it as we were getting everything to leave by the 10am check out because it could easily be washed out with carpet cleaner and bleach. I was charged $300 for sheets, $110 for a new rug, and $50 for the shower door.

Let me start by saying this bad review is for Airbnb support not the host we rented from. We booked a house for Sept 28 - October 4th. A week prior I got an email saying everything is good to go. Keep in mind I have already paid in full at this point. So, come the 28th we start driving to our rental about 8 hours away. At this time we have not received check in codes, but I’m not worried because most other rentals usually send that out day of check in. Well afternoon arrives and I start to worry. I call the host no answer. I messaged the host through the Airbnb website. Again no answer after an hour of waiting. Not mad at the host, because this rental is somewhat close to Hurricane Ian and they may have decided to leave which is understandable.

So where do I start, I have contacted them multiple times for a flat I rented in Seocho-gu Seoul this week from the UK as I believed I would be covered with their policies but I am not getting any help or refund for my disastrous situation which does qualify under the Airbnb cover for the past few days. Firstly I was given a different address to the one advertised when I got to Seoul. Then as soon as I entered the house I couldn't believe the state of it, messy, used kitchen, toilet and bed (which the landlady confirmed was being used just before we arrived). Then after careful inspection we saw the kitchen and flooring was in need of repair, window and lightbulbs broken and smell and mosquitos everywhere.

We booked this home and were very excited for our stay! About a week prior, Hurricane Ian was on its way, set to hit land in Florida on Wednesday, the day we would have arrived. All flights were cancelled including ours. We were able to get refunds for the rental car and the side trips we had planned, however, the owners of this house refused a refund. We tried to re-book the house for another date, but they turned that down as well. They have gone the route of taking our money with no refund, no option for another booking (we even offered to pay the difference if it's more), and will no longer return calls or messages. There is a moral obligation to not keep someone's money if they were physically unable to get to the house! These people's actions show their true character and moral standing.

https://abnb.me/e/84ePyaj1Stb. San Bernardino/Big Bear, California. Called “#2cozy tiny house container private” - hosted by “Laurent.” Host accepted my booking for August 17-19th, then had the 18th blocked on his calendar… Therefor not honoring what I agreed for pay for the 3 days. He then somehow changed my dates to 3/19-21 and I was double charged $232.80 x2 stays totaling $465+. I told him this was incorrect and to please correct the dates to 8.17-19 as I booked, he refused saying I had to change the dates… But the app would not allow me to since the host had blocked a day in the middle of my stay. He refused to cancel or refund me and customer service gave me the runaround until I gave up trying. Disgusting to take a large sum of money from hardworking people who are trying to take a relaxing break. I won’t ever be booking with Airbnb again after this experience.

AIRBNB offers travel insurance. They say the insurance company is a separate business. Be sure to read the entire policy. If you cancel the reservation for a reason not listed on the policy, you get a partial refund.

I just happened to have a host who snapped at me when I refused to let her push her religious ideologies on me and her opinions. I was sitting at the breakfast table when she told me: “you need to do this because the Bible says so.” I didn’t even ask her opinion and the topic was totally not related. She then told me in an random context that “childhood sexual abuse is a minor offense.” She left me a bad review after after I confronted her for her inappropriate comments. I reported her to Airbnb who found nothing wrong with her behavior. I was really shocked and really disappointed in Airbnb.

After reviewing my case again Airbnb agreed to refund 50% of the full payment. Again I am still not 100% happy but it is the best they could provide in my situation.

My interaction with a certain host named "George **" over the Airbnb platform - George apparently owns this bnb company in greece called Meno Property Management - has been overwhelmingly negative and deserves negative 5 stars. I found his listing on the airbnb app and secured a rental at a cost of $2,962, fully paid in advance for 6 nights for a stay two weeks away at a ground floor rental in central athens - I had to cancel the following day because of a change in plans and sent a note to George stating that I needed to cancel.

Rented this property because we had to evacuate from Ian because we had no electricity and needed oxygen for medical purposes.. Cancelled three hrs after renting, never set foot in the place. Our power came back on, so we could go back home.. Where’s the compassion for disaster relief for fellow American.. Shameful to keep close to 500 dollars for this.. How does this owner live with such a disgusting moral compass?? Here’s the rental https://www.airbnb.com/rooms/53685113?adults=2&children=2&location=Fort%20Lauderdale%2C%20Florida%2C%20United%20States&check_in=2022-09-30&check_out=2022-10-08&source_impression_id=p3_1664541519_e2ql6A75lDi9xWqo

My wife and I were forced to evacuate the Tampa area due to a mandatory evacuation order. My wife booked in Atlanta, but after talking with several friends, we learned that travel back from Georgia after a storm can cause massive delays (12-24 hours) with several people running out of gas on the highways. This could be deadly for our infant, so we cancelled our booking after talking with the owner and rebooked in a safer area of Florida. The owner of the unit refunded us all but the first night, which was reasonable, but AirBnB kept their entire fee as per their "partial cancellation policy". The customer service agent was rude and when I asked to speak to her supervisor, she said "sure, but she is going to say the same thing". We have been longtime customers and will gladly take our business elsewhere in the future.

Our stay was filthy and unacceptable despite being proactive and sending a message prior to our arrival listing our concerns. We were assured everything would be perfect when we arrived. Every single room was dirty, had stains, dust, and bugs present. We spent thousands for the week and there wasn’t even toilet paper stocked or a garbage can to throw away thing away for the entire stay -besides a tiny can located in a bathroom. The wifi didn’t work after day 3. We had to supply the entire place with toilet paper and paper towels. There was not a real response from Airbnb and they ignored all our messages. Once it was clear we were not happy.

Unfortunately customer service is unwilling to follow their own policies laid out in their manual, and both guests and hosts suffer as a result from erratic customer service behavior. Would not recommend… Or use at your own risk for an almost sure poor experience.

I used Airbnb for the first time after not finding a place on VRBO. And, it will be my last time to use them. I knew I should have walked away when they asked for a Driver's License, a photo of myself, and why I was visiting and wanted to stay at their place. Their cancellation policy is extremely costly too. I canceled five days after making my reservation and only received 50% back! My reason for canceling was because of a family matter and because I found out that the place may have been nice but was in a "sketchy" neighborhood after speaking with family who lived there. No thanks, Airbnb!

I have booked through Airbnb 4 times in the last 4 years with not 1 bad review. I tried booking through them and they cancelled my booking immediately saying I can no longer book with them for nonviolent charges over almost a decade old.

After years of using VRBO myself, my daughter made our vacation rental using Air B and B almost two months ahead of our schedule check in, within 24 hours we realized she had gotten the wrong house. Tried to change houses (Both Air B and B properties) they would not allow. Okay, I'll take that, it's on me, think it's ridiculous but I'll accept it. So begrudgingly we will deal with it. Now with a hurricane/tropical storm forecasted to ruin our little three-day excursion, my daughter contacted them to possibly change the dates, not a refund just change the dates, it's the off season and it's not a very big vacation destination, trust me open dates are available. Nope against their policy. Unless a mandatory evacuation is implemented, it ain't happening. Needless to say never will I deal with these people again. Using VRBO, who btw I have dealt with in situations like this and have never had any issues.

Airbnb policy of not disclosing the physical address of the property where we were going to say until 24 hours prior to check in time seems to be a dodgy business practice. Cancellation policy is free to cancel until 24 hours prior to check in time, however the physical address is only given exactly 24 hours prior to check in, meaning if you do not like the location, there is no time to cancel. Appears this is deliberate policy designed to trap people in to booking.

Very poor customer service. We booked a property that allowed our dogs. In the description it said "Fully fenced in making it perfect for your dogs and children to play safely." When we arrived the property was less than fully fenced it. There was chicken wire like fence that ran about 25 foot with only a post at each end and was maybe 4 foot high. It bent right down when you pushed on it. The back corner had chainlink and chicken wire that was not supported by anything but a bungee cord. It was not attached at one end leaving a big hole for our dogs to get out of. We did not stay at the property and asked for a refund.

I simply will not use them anymore, places are filthy, customer service works against you, 5 to 26 hours to resolve issues with ambassadors. Refund policies and general policies are not adhered to as described. Prices are no longer competitive as they were before. Airbnb experiences are only 40% satisfactory. Would rather get an extended stay or legitimate hotel so I see and know what I’m getting.

I booked at EJ Townhomes from 9/15 to 9/19. On arrival, Melba 3# was inhabitable (see photos/videos attached), and the other Melba 4# had beer cans, blood spikes on two pillowcases, and missing towels from the second townhome. I attempted to call the host, but he did not answer as he did not have an actual phone number to address emergencies. The voicemail directed me to message the host. My guests arrived at the home at 4:00 pm, and I landed from my flight and message to the host at 5:15. The host did not get back to me until 6:11. I asked the host how long it would take to deep clean the home as I had safety concerns (blood on pillows, unflushed toilets, food left out, and Covid safety practices). EJ stated that a group of 4 would clean Melba 3 #, which would take an hour to clean.

Airbnb failed to reimburse me for a rental even though I was well within the rules for cancellation. The person I had rented from stole the money that I had on deposit. Just because of the pandemic she refused to give back our money. We followed all the rules and Airbnb didn’t go to bat for us.

We have used Airbnb for years with total satisfaction, however; over the years this service has become very bad. Hidden fees that more than double the cost, rentals not as described and more and more corporate rentals that often are not even in the area that the rental is in meaning that problems are not easily resolved. Suffice it to say we are reconsidering our future relationship with using Airbnb.

I booked two places overseas. Upon arrival, the place filthy, smells musty and moldy. Spent the night as it was late. Left in the morning, found another AirBNB. Contacted Airbnb with detailed explanation, over 50 images and video of the place. I turned around plenty of time. The place was unhealthy and unsafe. My family and I started coughing the night we were there. First I was told, I'd get a full refund. Then they changed their stand. Recorded the conversation and kept all the messages for my attorney for a lawsuit.

I have used the Airbnb platform 5 times in the last 4 years. 2 out of these 5 experiences were fraudulent listings. The other 3 all had the same common problem. Listings were dirty, filthy and unbelievably gross! Most of the time I book one month at a time and most of the time I have had to leave early because I was not able to live in the filth and bugs. Of course leaving early means losing non refundable money. I chose Airbnb for cheaper rates than hotel but the rates are now actually higher than hotel rates!

Within 10 minutes of signing up for the app I started receiving strange text messages and phone calls so they must’ve given out my information because I’ve had the same number for 10 years and I do not provide my personal information on the web.

Airbnb received a complaint from a neighbor of an Airbnb rental we were staying in. The complaint was that my husband and I were throwing a loud event. Now, my husband and I are 50-60 year old NASA professionals who were in town to do some work at Johnson Space Center. We did not hold an event or party; we did not even have anyone besides ourselves in the Airbnb condominium at ANY TIME during our stay - we are quiet people who go to bed early. There was however on Friday night during our stay some young people who were quite loud in a nearby condo. Despite my excellent reviews as a guest, Airbnb Community Support handled the issue assuming we were guilty.

I was blamed for an owner’s faulty plumbing that caused their toilet to overflow while we were away from the residence. Airbnb supported her claim despite my evidence of text messages and pictures. Airbnb tried to get me to pay $1400 for damages that I was not liable for. I should have received a credit for trying to help remedy the situation (the owner did not respond nor did she send professional help). I ended up needing to get an attorney to write a letter about this incident, which costed me hundreds of dollars along with hours of time lost while on vacation.

Terrible! Don't use this app. The HOSTS on here make it unbearable to stay, they lie about what's actually available and after you have spent over 1500 for a vacation but leave 2 hours after checking in Airbnb ALLOWS the host to give you what they feel back. I stayed 2 hours in a disgusting home spent 1500 and the host ANDREW told airbnb he was only refunding 450.00 of the full cost! Airbnb LET HIM. And completely left me without ANY OTHER ACCOMMODATIONS!

I booked a reservation for the month of Sept. I spoke with the host about potentially renting month to month since I was moving cross country and wasn't sure where I would like to live. He told me he would potentially make me move units (in a townhouse community) since the unit I was renting was popular. I didn't think that would be a good idea since I would have to pack up my stuff again and move myself (I had someone help me move there). When I got to the area I decided to find a more permanent rental. When I informed the host I would only be staying for the month I booked for, and not any extra time, he sent rude text messages and I felt unsafe and uncomfortable staying for the remainder of the month. I actually gave him almost a 3 week notice, which should be plenty of time for this "popular unit".

I established an Airbnb rental. Prior to the rental, I updated my account with a new Credit Card and removed a debit card that was tied to a Bank account I was closing. Well Airbnb ran the debit card for rental, even when the card was removed. They did this 5-times, and the Bank charged me $38 each attempt for insufficient funds. I called and asked several times why they were using a card no longer on file. I finally got someone that could "speak clearly" and let me know that deep into your account settings Airbnb decides to establish a "preferred card" for transactions. I did not. SO even if the card is removed, Airbnb will continue to try and use the removed card for a minimum of 5-times. I got the Airbnb to charge the only card on file and was told all was OK with the new card and they would charge the rental to it.

I am writing this review just to help those who are planning their holidays and thinking that AirBnb will help them. Be aware! Be aware! they are actually frauds and they are going to ruin your holiday! I book a place in Bristol United Kingdom... After a long journey from London I reached Bristol at night 9 O clock. The person who booked Airbnb room for me denied me in front of his house. That was the worst day I have ever lived.. I had to stay outside on the road till 4 hours until I got another unsafe room stay confirmation and it cost me £300 that night.. Seriously guys you should think 5 times I must say before trusting these guys...

I booked a stay for 17 September. I canceled on 1 September and a refund was not given. This is with Tiffany and Karen in Tucson Arizona on North Grouse Place. The Airbnb policies 14 day cancellation. Their policy was 48 hours within the booking. I think I did it at 52 hours but still 17 days before the actual date of. my money was not refunded! Airbnb policy is within 14 days of the reservation and I still wasn’t refunded.

When I submitted payment for my stay at an apartment in Ocean City NJ on Sept 5-7, 2022, the host said to arrive between 4- 7PM on Sept 5th. But it was not until after making payment that I was made aware of the $15.00 fine to unlock the door after 7PM and that I had to find another place to stay if arriving after 10PM. I had a long drive and could not avoid these fees. The extra fee after 7PM and the 10PM rule caused me to decide not to stay at this rental. I cancelled immediately after seeing these new rules. I only received 67% back. These facts should have been disclosed to me up front before I paid for the rental so I could make an informed decision.

Having never used Airbnb before, I booked a cabin in Broken Bow, OK, on September 3, 2022, for September 30-October 2. On September 7th, one of my family members (our son) who had planned to go on this trip found out that he had a conflict and could no longer go, and I canceled the reservation and was going to wait for a few months to try to take a weekend trip to Broken Bow instead. After a day, I checked and saw that it looked like I was not going to receive a refund--not one cent of my $491.87 back, which caused a lot of anxiety.

I recently started to rent our cottage from Airbnb. We have had about 4 guests so far and all has been going very well until this last guest. That guest booked a stay for 9 days. On the day of arrival it was someone other than the guest who has booked with Airbnb who checked in. When I asked about him the woman who was checking said he would arrive later. Then a couple of hours later she texted me that she was going to have 3 guests over. I told her the room was for 2 people only but she went ahead anyway. Her guests parked in front of our cars so we could not leave our parking.

My friend and I recently stayed in Charlotte NC in an Airbnb. We were only at the listing for a couple of hours when someone started shooting inside our house with what we assume was a high powered semi automatic rifle. Luckily neither of us were injured. After seeing bullet holes throughout the house we left. When we got to my friend's car we also noticed multiple bullet holes and significant damage to his vehicle which was parked in the driveway. We were refunded for the house, but have asked for compensation for the damage to my friend's vehicle to which Airbnb has declined any assistance. I think our request for only compensation to assist in fixing his vehicle is very reasonable given the circumstances of our stay and disappointed in Airbnb's response here.

Horrible host Leslie **. Booked us for 1 moth stay in Raymond Washington. We stated in the booking 1 (grandmother) and 3 children. 7 days ahead of arrival. A day before arrival she cancelled the booking for a higher paying group.... left us with nowhere to go. Thank goodness for friends that helped us out. Airbnb did NOTHING to help us in the situation. Do NOT trust anything about these people or "their" hosts.... All of this is a scam. House is located at **. ** is the host phone number. DO NOT trust her, she will take your money.

We book a hotel room through Airbnb service. We canceled booking because at that time border state lockdown. We paid 2197 dollar to Airbnb. They just refund to us 1088 dollar. We contacted to claim to get our money back also ask them if we can use our money they still holding from us to use as credit to book a hotel for next trip but they refused to pay back, that mean no matter what happen if we cancel booking we lose half of amount that we paid. This is unreasonable and unfair, so we are here seriously share with everyone may become the next victim.

Booked an Airbnb in Baton Rouge for 6 college students going to a game. Informed the host. In < 24 hours was informed that you can't book for family and friends. Kept my $691 dollars stating a NO REFUND policy. When I asked to show me where I can find the policy, It's not in your face... Took a little digging 4 clicks. Shouldn't that be right next to the booking button. NEVA AGAIN!!!!

I booked a vacation with my family and paid for an Airbnb with a host called Marilena/Fabio in London. (2 room overlooking Clapham). Air France cancelled my flight, reducing the number of days we had. I called Airbnb 16 days before my scheduled arrival. The publicly quoted corporation says the host made a policy (for a public mega-corporation) and was going to keep almost $500 of my money!

I also had good experiences with Airbnb as a tenant, until now. The incompetent role of the resolution centre in a dispute made me cancel my registration. As a tenant, I was held liable for defects I had not caused and AirBnB decided in favour of the plaintiff: this is how you are outlawed as a tenant. Below is the case. At my last stay, there was a dispute with the landlord about who was ultimately responsible for the final cleaning. She then comes up with a declaration of maintenance costs for defects of which I was unaware. I refuse to pay and the landlord calls in the help of AirBnB resolution centre for mediation. The latter "vindicates" the landlord on the basis of photos, the invoice and that she had submitted the claim in time.

I booked a staying in Playa del Carmen Mexico. As soon as the host sent me the exact address I could see the street I canceled my booking. It looks very poor and maybe unsafe. It was 15 days before the check-in. The host didn't answer during a few days nor to the Airbnb team .. then refused to refund although her new policy was refundable before check in. Airbnb didn't do anything to encourage her to refund. The host had a few bad reviews but Airbnb keep this listing...

Buyer beware! Airbnb does not issue refunds over covid. You can lose tons of money if you get a positive test. Even worse... the policy allows for Covid positive guests to stay. No amount of cleaning can change the fact that a covid positive person might have just stayed prior to your visit. What a terrible policy...

I strongly advise.. AVOID HOSTING ON AIRBNB! I became a (Super) host trusting Airbnb and their AirCover damage insurance for hosts, only to find out they lie about offering hosts damage insurance up to 1 million. I had a guest who lost our kayak seat freak out at me because we requested a payment to replace the lost item. She then completely lost it and left our property with spinning tires tearing up our laneway. She screamed all the way down the driveway leaving us confused and concerned about our safety.

Complained as a neighbour about an Airbnb flat in SW11 London that was filled to the brim with guests (9 people in a small flat). The responsible person at Airbnb dealing with the case could not have cared less. He was the most unhelpful, irritating customer service representative I've ever dealt with.

We have been saving five years for my wife to go back to the Philippines to spend time with her mother before it's too late. She made reservations through Airbnb for a condo but then the airline changed her flight and she was going to need to leave the Philippines a day earlier. We contacted the host who said we couldn't change the dates but we could cancel the reservation and rebook. We went on the Airbnb website but during the cancellation process we noticed that the host had a "no refund" policy. Wasn't it curious how she suggested that in the first place? I saw a cancel button on the page so I hit it thinking I was cancelling the process but no, it cancelled the reservation and now Airbnb says there's nothing that can be done. We're just out all that money. I am beyond upset. We are not wealthy and this is a huge amount of money for us. Stay away from Airbnb. Far away...

ADVICE:, NEVER USE AIRBNB. after two successful stays and wonderful reviews, Airbnb cancelled my most recent stay without notification to me or to the host. Despite 15+ hours on the phone, they didn't do anything at all and still haven't. This was despite having been fully paid, and received all of the information including the code to get in and contact with the host plus the confirmation displayed on my account page. Their customer service was impossible to reason with, were not helpful at all, and were in fact extremely abusive.

If you really need a secure booking DO NOT USE Airbnb. Hosts can cancel your booking at any time. I booked something in Schenectady weeks in advance to take my kid to college. A few days before the reservation I emailed the host Ricky and asked if I could bring my dog. He didn't reply, he just cancelled my reservation!!! I immediately emailed him again saying I don't need to bring my dog and I don't want to cancel the reservation. Again, he did not reply at all! So unprofessional, completely unreliable, and it has put me off Airbnb permanently. If one host can do this, any host can, and there's too much at risk. I wish I could warn other folks who might book with Ricky's "beautiful" place in Schenectady.