Airbnb Reviews

My home is fraudulently posted on Airbnb. After 7 days contacting Airbnb and the person who posted my home my address is still listed along with the exact location of my home on the map. Homeowners beware. I have NEVER listed my home on this site and NEVER been a host. The code enforcement officer of my city contacted me stating I illegally have advertised my home on the website. Airbnb protects the host not homeowners. I question the period they require of a host before listing a home, my address should have never been posted let alone the exact location. This makes me so nervous for my home and my family’s safety. Homeowners keep an eye on your property on Airbnb!!

Booked an Airbnb in Florida, checked in to property kind of late, around 7pm and there were tons of problems. Airbnb and the host were very helpful in refunding and helping me find somewhere to stay for the night. Which was a hotel suggested by the air bnb ambassador since we could not find another air bnb on short notice. I was told I would be reimbursed for my hotel stay since it was not planned and out of my budget. That night I booked another bnb for the next day. When arriving to the property we had similar experiences as the first property and requested a refund and to vacate the premises. That process went even better than the first time.

USE AIRBNB at your own risk! I will never use them again. I rented a cabin in N GA for a 3 day holiday weekend that was very essentially not accessible by a car. It was over 2 miles into a wooded area with a one lane gravel road that was washed out in places, had very tight turns, which was not adequately described in the ad. I called the host to complain and he offered a refund. I agreed, locked the house and left. He then sent me an email saying I had not processed the cancellation through Airbnb. They basically said it was too late. He offered me a refund on his portion but only if I wrote a good review. I presented that note to Airbnb and again, "Sorry it is not covered in our policy." I will not use them again.

Recently we had a bad experience with one of our guests who caused damage to our property and engaged in illegal activities such as smoking weed within our property. After writing to AirBnB Support on the 13th day after the incident (which we did so that the guest does not place bad reviews on our listing), the Support Team got back to us with an acknowledgment on the 14th day. Then after following up for 2 weeks, they finally replied to us stating that we did not submit the claim within 14 days (which the system does not allow us to do after the time period has elapsed). We have informed them of this and have failed to generate a response as yet.

I tested positive on a home rapid antigen test. My doctor's office said stay home unless I couldn’t breathe. 2 upcoming reservations had to be cancelled to protect my guests. I was fined $200. They didn’t care that I was protecting my guests from infection. I’m hoping my doctor's office can give them some proof even they didn’t see me and didn’t want to see me.

In March (3 months ago) I booked a reservation at a property in San Diego for the month of September. The host required 100% payment upon booking. We paid it. This week our reservation was cancelled and our deposit returned. The explanation given was that "host wanted to use the property himself". Obviously we have no way of knowing if this is true or the host got a better offer. Airbnb will not allow us to write a review so that other unsupsecting customers know this hosts record.

Saying in a unit with an inside temp of 85 degrees. Complained to host and to Airbnb with no relief. Airbnb’s response is the unit is not advertised as having AC. Well, it did not specify it did not. Very misleading in my opinion.

I'm completely indignant, I had an accident and I can't go on my trip. I tried to cancel it but it wasn't possible, The company says the owner doesn't want to cancel and the owner says they don't want to. I'm going to ask for $400 for a lack of respect from them. I'm not able to go.

We rented a villa in Italy. The owner “forgot” to mention that they were having pretty major construction works done during our stay. This meant we were woken up at 8 am daily to the sound of construction. Could not open the shutters as the men would look directly in, could not let the children free in the garden as there were massive holes, they were slinging around pickaxes and saws and it was noisy and dirty. Imagine trying to relax in a bikini next to the pool 1 meter away from 3 builders hacking away at rock. You get the idea.

The organization does not rate a star at all. Systems don't communicate with each other. The host will not get involved. One representative says something different than the other, there is no consideration of time zone deadlines. No problem with taking the money. Count me out with Airbnb.

We’ve been hosting for a few years now, and during that time Airbnb’s policies have morphed in a way that they no longer support the host or guest. We have had property destroyed and guests extort money from us if we don’t give them money, threatening to leave a negative review and destroy our Superhost status. Airbnb can see the conversations but does NOTHING. It’s disgusting. I’d love it if someone came out with a rental booking site that protects the people that pay them.

Airbnb’s facially neutral policies to screen out customers with past criminal convictions from a disparity impact on those customers denying them services. It is no mystery that human beings make mistakes; condemning them to a lifelong stigma for that mistake is discriminatory and Denies that person services provided and a quality of life that only “some” can enjoy.

I booked a reservation for a friend. But I was told by Airbnb that my friend must upload proof of ID as well as an "instant selfie" to ensure that she is the guest who will arrive. Fine. But after a few hours, Airbnb notified me that the reservation was cancelled due to being incomplete. My friend and I both called Airbnb and followed their instructions to re-book. But in trying this for several times, we found the site would not allow my friend to re-upload her photos and would not allow me (the account holder) to upload for her. We tried to contact the lodging's host, but were told by the host party that they have nothing to do with the booking process and could not provide any help.

I made a reservation on 5/26/2022 on Airbnb. The reservation was confirmed and a deposit of 50% of the total cost was charged to my credit card. The host contacted me to let me know that they would have to cancel my reservation because the days I booked were not available and Airbnb should not have allowed me to book it. I don't know who made the mistake. All I know is that I received a message from Airbnb that informed me that it could take up to 15 business days to receive a credit to my account. This policy is unfair and the public should be aware that this could happen to anyone.

3 stays with Airbnb with the first two being overpriced but ok. However the last opened my eyes. Airbnb allows businesses to use their rental property on their service. Then the business charges three times the going rent prices. After that this one in particular steals items from their customers, tries to get into the abode without knowledge or consent of their customers, and charges a cleaning fee for Not cleaning. When this was all brought up to Airbnb they took over a week to literally do nothing. Also they have been caught double charging Ukrainian refugees. Seriously who does this stuff... Oh the United States and Airbnb.

My family stayed at Shane & Lauren hosted guest house for 4 days, when we stayed in San Diego for my daughter's spring break in 2022. The women host came to talk to me, dressed like she was going a nightclub, looking for a man(I felt that way). She saying the reason she came was because I parked on the property’s parking lot, which is dedicated to her husband, and I can move it anytime later before her man came home. I did not like that, and coldly told her that I would move my car soon.

AirBnB is losing its perks. It has become a platform neither protect the consumers nor the hosts. Long story short, I travel quite some times for business and prefer to cook my own meals, so I like to have a big kitchen wherever I go, especially with my families. I started liking AirBnB since 2016 and had one or two amazing experiences, with no problems, though actually the prices were more expensive than 4-star hotels. After that, everywhere I travel within the Americas became nightmares. Yes, as a guests I receive quite amount of good reviews. Because guess what? I didn't even stay in there most the time... So shame on you AirBnB. More expensive than hotels and absolutely no guarantee of quality service of any kind.

I use vacation rentals multiple times a year. There are usually 6 in our group. We are all adults over 50 and work to ensure we take great care of the homes we rent. I recently confirmed a reservation using Airbnb for a stay in Tampa, FL. After booking based on the original quote of 250.00 per night, I found out I have fees that total over 400. There are two fees including taxes that total over 250.00. A specific fee of $117.40 listed as a "guest services" fee. This is ridiculous. There are other sites out there and between all of the fees, my rental went from about 675.00 to over 1k due to excessive fees. Use VRBO or local vacation property rentals.

We arrived at our Airbnb about 9:30 pm and were immediately a little concerned by the neighborhood. There was trash everywhere in front of the home and while there was a little gate it was broken so would not stay shut. We had received instructions from the host that we needed to provide them with photos of any damages so we would not be responsible so we went inside to inspect the unit. There was a broken and scarred small dining table in the living room, the refrigerator and stove were very dented, the walls were dirty and the light did not work in the laundry room (where we were asked to start a load of towels when we left). There was no soap or dish liquid and we also expected to do the dishes. There was a missing outlet cover in the hall, something running down the wall in the first bedroom, busted closet doors and a broken chair in the closet in the other bedroom.

Airbnb refuses to refund the money for the booking they canceled on their own accord because they are not dealing with Russia anymore. They are giving me travel credit that I didn't ask for. Besides, their refund policy states clearly that they refund to the original payment method, which they didn't do with me. They canceled my stay and issued me credit instead of refund. My bank cannot reimburse me because I booked in January and they canceled in April, and that makes more than 72 days since transaction. I do not trust Airbnb anymore after I saw what they can actually do. They should have thought about obligations they have before sanctioning and cutting all ways of transactions with Russia. Could have refunded their customers first and then sanction whoever they want.

I have typed out the details of my concerns to so many people, so I will spare the descriptive details.. But basically to summarize, I had an awful experience at the last Airbnb rental I stayed at. The room was atrocious - bathroom not cleaned properly, appliances either did not work or barely worked, room smelled of mold and we suspected black mold was present in the room, large random wet spots on the floor, water damaged ceilings, large brown stains on the beds... The list could go on. Aside from all of this, the tip of the iceberg with the host was when he offered an extended stay at a discounted rate, after he gave us a whopping additional 30 minutes for a "late" check-out.

I booked two different properties that showed the dates were available. After paying with my credit the full amount, 24hrs later they told me the property was already booked. Why are the properties showing available when they aren’t. Then on one of the properties the owner never got back to me to say it was already taken. I will never use Airbnb again.

These people apparently don't care about people needing to use their service. As I was going through the process of trying to verify my payment details, the payment details page would prompt me saying it was reviewing my payment details for no less than 10 minutes before I closed it out. I did this 3 times and finally it prompted me for my BANK phone number. I make payments on websites all the time, and I am never asked to verify my bank "AT MY BANK". This step is truly unnecessary. Payments are taken all the time without having to go through this extra stuff. Then when I was done with that, I had to upload a picture of my "STATE ID".

We went through Airbnb to reserve a condo and due to a sudden illness, we had to cancel. Airbnb is the worse in trying to communicate with, they make it extremely difficult to talk to a live person and their website is challenging to navigate to find a way to communicate with them. They make it easy to take your money, after that good luck. Recommend doing your research before you ever do business with them.

AirBnB's support staff are the worst I've seen in any company. So much that I had to make an account just write this 1 star review. First, I've tried to use their service for the first time earlier in the month.. TWICE. First time host cancelled last minute. I got a coupon to use for my next place. Found a place the last second and my coupon won't work because it's not enough "money". GREEDY company. But you know what, I had to find a place so I checked in anyways. On arrival the host lied about air conditioning, the place had windows that wouldn't open because the host painted over them like a lazy idiot. No air conditioning and the windows would not open, it was 85 degrees while it was 65 outside. Got out and got my refund.

We have been using AirBnB for several years now as it was a great option to booking via hotel websites for various conventions we attend. Up until a few weeks ago their services have been great and any issues we had with hosts they got resolved quickly with exception of our stay last November (2021) in Palms Place Las Vegas. However the host nor AirBnB could have predicted the issues we had as it was specific to the property and them being bought out by some Indian Tribal Nation which made our stay very unpleasant. I feel for the hosts that own spaces in Palms Place. The general attitude we got from Palms Place was those using AirBNB in privately owned spaces were a nuisance to the property and they were going to do everything in their power to make visitors unhappy.

I booked a stay in Miami 6 months ago for the Formula 1 race. We booked very early to avoid rising rental prices for the race. The night before we were flying out for Miami the host cancels my reservation and refunds my money. I call Airbnb in a panic at 4:45am. By 5am I have a link from support tells me to pick a property. I told them I had no intention of paying more money and they assured me at that time the price would be adjusted to what I paid for my original stay. My original stay was $1,805, my new booking was $2,900, at the same resort but my original booking was ocean view and my new booking was canal view, so technically an inferior property just based on location.

I arrived at the Air BNB I reserved, and felt so unsafe. There was someone in a white van sitting in the driveway watching me, so I called my mom to stay on the phone with me while I had to creep through their rickety fences into their dark backyard to let myself in the back door. The backyard was littered with broken appliances and empty beer bottles. (Took and submitted pic).

So I have been hosting guests on Airbnb from quite a long time and recently I hosted some guests who came and did a lot of damages in our house you. You can say they burnt the house down. I clearly told The guests not to have any party but still they did. They did a bonfire and bond a lot of things in my house. Did a lot of damages to the house. The house had to be fully renovated because they burnt the internal wires. But when I claimed money from Airbnb they took from the guest but did not pay me. So be careful hosting guests because airbnb won’t cover you. The air cover is nonsense. I haven’t earned that much. Ended up paying eight lakh rupees from my pocket which is almost equivalent to 9000 USD.

We discovered that our closed property is being used as a scam. It seems that Airbnb are completely uninterested in helping either us or the people enquiring as we have now been trying to resolve this as a matter of urgency. We're not sure how they run their company but it is clear that their service doesn't allow for this type of issue. If I'm honest, they are jaw-droppingly shocking at dealing with major, fraudulent situations. So many words to describe them but I won't bother and really don't think that at any point this will be resolved.

Firstly you will experience weeks of excuses from customer service representatives that have ZERO and I mean ZERO power to so anything not listen to your experiences and do NOTHING. The company purposely sets this up, furthermore after weeks and that's if you're proactive... You will have a fake supervisor call you, again ZERO power to do anything for you. They choose their own rates on smart pricing despite you setting minimums. They've rented my home for $120 a night for 8 adults when my minimum was set at $350 then said shut off smart pricing despite the parameters set by me and ignored by airbnb. Then they blamed me, then they threatened to take away my superhost status if I cancelled. It gets worse and frankly between their taxation despite you providing documentation to ZERO customer service accountability that are simply hired to say sorry and have ZERO power.

AirBnb refuses to issue a refund to my 84 year old mother who was harassed at your property. She was approached by a disheveled man who wanted money from her. She felt threatened, asked someone for help because she couldn’t find a hotel worker. When she did, she told the agent she felt unsafe there, and couldn’t stay there. She was shaking, almost in tears.

Did you know that the host of the house you book can cancel on you right before your vacation? I didn't! But that's exactly what happened to me. Less than two weeks out from my family's trip to Orlando the host informed me that the home owner was going to be in town that week and too bad for me. That was it. Seriously. To make matters even more revolting, Airbnb said that the only punishment the owner would receive was that he couldn't book the home for the week I was supposed to have it. That's it. His only punishment. But it gets better! According to their customer service it's going to be 15 DAYS until I get refunded what I paid (I had paid in full already). BE VERY CAREFUL when you use Airbnb and understand that there's absolutely no guarantee they'll honor your reservation.

In February 2022 I rented a 5 bedroom home for myself and 4 others for a specific dates in July. In May I received an email from AirBnB that the host had double booked and several days later, my reservation was canceled and my deposit returned. Apparently, the host suffered minor consequences, although she still had the week booked. Guests, however, have no recourse other than a return of a deposit. No similar properties were available, since the host waited so long to cancel. One member of our group canceled his plans to attend a jazz camp at Nazareth College. The rest of us scrambled to find accommodations, and were left with more expensive and less attractive options. At the very least, the host should be required to offer compensation but no such option exists. An AirBnB reservation is tenuous at best.

I am really upset at Airbnb policy and lack of protecting their users. I rented a place out and arrived to the location, the host was absent and I had no way of getting into the place. I did exactly what Airbnb advises, which is to request a refund from the host... Several days later I contacted Airbnb customer service... They said they won't help me because I did not contact them after 24 hours... which is ** because this was not in their policies.

It took 12 days to be a squeaky wheel and write through all their socials and chats, and to also make calls to people who have only the power to forward the issue. But eventually, someone named Steven in the escalation team forwarded my video evidence showing the listing was in fact, private, as I had described, and when he shared that with the others on his team they agreed to remove that "host canceled booking" (I did not) and reimburse me half of the nights of the stay. I am glad they resolved it, however, my confidence in their help and support has been damaged through the lengths I had to go to correct something that shouldn't ever have happened in the first place.

I made a booking with a fraudulent host, I canceled and got a refund which was not was much as I paid. I provided evidence which they saw, and they said that it is my problem, despite the issue being their fraudulent host, who tried to charge extra outside of their app. They just did not care in the slightest and were smug even about ripping me off.

I've had good, and bad experiences with this company. Customer Service for Airbnb is no good. I strongly believe I was discriminated against. Their refund policy sucks. They cater to host, not the guest. Location pictures can be misleading at times. I've decided to book hotels from now on. Customer service also lied, and told me I could not leave a public review....

Airbnb is absolutely fraudulent and dishonest company. They canceled my reservation because they blocked host and didn't return my money. I wrote them 10 times, they ignore and don't return money 2 months already. They stole my money. Whey stole money from all thousands customers from Russia stating that they can not return money to Russian credit cards, but I am American citizen and paid by American credit card, but they do not return money without real explanation of reasons. Why government do not close so fraudulent company and do not prosecute this criminals?

Booked an AIRBNB on January 4, 2022, I then cancelled, January 8, 2022 and received confirmation that cancelled reservation was granted due to family emergency. I paid a total of $4,378.91. They never gave me full amount back. They gave me a total of $91.95. I cancelled my Airbnb and to make sure of it, I called Wells Fargo to go ahead and make sure they did not take the money off my card. The representative that reversed the charges told me specifically, "Do not worry about it, this happens all of the time. If you cancelled you will get all of your monies back," which I did. However, Airbnb went back in and took my money back out. This is not ethical and straight up FRAUD and someone has to be accountable for this. I am requesting at this time for you to please return my monies.

Don’t book on this site. They have extreme discrimination issues. Controlling renters, and all kinds of problems with payment. ALL BAD. SAVE YOURSELF THE FRUSTRATION AND LOSS. Most of the listings are fake or misleading. ie. A house is listed as whole house. But it’s a bedroom only.

Booked a stay for a new colleague of ours to stay at a place for 6 weeks. They lied about the parking situation and the place was never cleaned prior to arrival. Contacted the host immediately and was advised they would contact me back. I locked up and left. The following morning we received a message asking about how the stay was. We told him to check with his co-worker as I did not stay. We have tried working with customer service multiple times to get a refund without any luck. They keep saying it has been escalated, but all I keep getting is passed around.

I have been renting from this site for years. I have watched as the prices for their fees have gone up but now, it’s just a flat out joke. We are paying over $1000 for service fees, taxes, cleaning! The house is only $930 a night and for three nights we are paying over 4,000!!!! This is just sad and absolutely taking advantage of the consumer. You can save tons going through a rental company, which is where I will be taking my business.

1st time Airbnb host. Spent days creating my listing. Nothing but headaches from the start! Airbnb chose a random price to list my rental for their cover page. $140 higher than my listed nightly price! Of course I've had no bookings. I have called 6 times to have them correct this. It's been 4 days...still not corrected. 1 agent telling me it's normal to be listed higher on cover page. Lol. Stay very far away from this incompetent company and service. And I'm supposed to pay for this horrific service? Don't think so.... Vrbo here I come!

Beware of renting from Airbnb. They are accommodating to the homeowners only when it comes to any dispute. If you rent from them be careful that it is not from An individual owner or you could be liable for whatever they say. We had an experience with a rental where there were maintenance issues with the refrigerator and the owner was controlling the thermostat with her phone and could watch you come and go with ring doorbell.

I paid in advance for 6 nights 144 for the service which I have never seen, experienced to Airbnb. Ariving the place no one did not meet me, I was waiting for an hour. The receptionist was useless and rude. I wrote the complaint immediately and as a revenge the staff of the useless hostel refused me to stay. Aribnb didn't refund money 144.. they ignored all my request about this. The service who must case about people to avoid risks for the to be on street in the night grabbed my money instead.. By the way, the same hostel costed 105 only on Booking. Airbnb is greedy and irresponsible. Not going to have any deal with them anymore... Very bad experience.

The cancellation policy must be reviewed. There is no reason for the renter to retain half of the reservation fee when cancelling two months ahead of time due to travel cancellations related to the pandemic and staffing shortages. Hotels would not have required payment and no fees would have been charged for cancelling 60 days in advance. Travel has become incredibly volatile and unreliable. So many variables are out of travelers’ control. I strongly encourage everyone to use hotels whenever available. We have lost over $500. With rising costs, our family could have used that money in any other way, (food, shelter, entertainment) other than giving to someone who will only doubly benefit from our forfeited fees on top of an additional booking for the highly sought after and limited lodging. If at all possible, make your reservations through a hotel instead.

I used Airbnb for years, but since they decided to outsource their now wildly, prohibitively expensive “customer service” to employees for whom English is clearly not a first language, I must liken my experience to banging my head against a wall for hours at a time. Never again! I’m not fond of wasting precious time explaining and re-explaining what appears to be extremely easy problems to fix to people who don’t want to or can’t read what I write in extremely plain language. They expect you to just give up, and I guess I do. VRBO from now on! I’m horrified that millions are being “donated” to this service for (*gulp*) war refugees! Are we TRYING to make their lives even worse?!

My wife and I had a terrible experience with Airbnb in April 2022. Deceptive, inaccurate host description with no refund policy. Details weren't clear until after booking, and the host only revealed that we'd be expected to share the place with 6 other guests/strangers after payment was received. This was despite me communicating to host prior to booking that I want to clarify that this would be entirely private for my wife and I. Once payment was given, host stopped replying to me. Airbnb doesn't regulate their hosts but instead abide by their hosts' rules, which doesn't work to the benefit of the customer. Airbnb support was unable to give me any refund despite me paying over $400 for 2 nights and never stepping foot into the place and canceling immediately after finding out I'd be having 6 guests. Very deceptive communication, my wife and I felt unsafe and uncomfortable with those conditions. We will never book with airbnb again.

AirBNB are middlemen of the worst type. They allow "hosts" to provide consistently sub-par and sometimes downright disgusting accommodation for prices which are in many cases higher than 4-star hotels. I have had accommodations with bugs, with rotten food in the fridge, and with extremely poor levels of cleanliness, yet you are effectively stuck with what you get as they don't generally offer any sort of refund if you show up to a garbage heap marketed as a BnB. But let's be honest, the idea that you can leave individuals who were brought up with vastly different standards of cleanliness to maintain any minimum level of cleanliness is just a dumb proposition - Airbnb have proved that, and the many negative reviews here corroborate the company's failure. That regulation hasn't stepped in is what's perhaps the most surprising to me, given how regulated the competition (hotels) is.

Visited a house which had insects biting our legs. We thought it was possible mosquitos outside but it turned out to be spiders from inside. Several of us taken photos of the bites and went to the doctor to confirm it. AirBNB ambassador didn't want to refund our visit. AirBNB didn't have terms and condition about the insect bites on there for the refund. I don't appreciate what AirBNB has done in not refunding on what occurred. If I could post photos of our legs, I would post it as it was sent them.

Just had a terrible experience with Airbnb. They take no responsibility for their errors and now have caused an uncomfortable experience for my guest which will certainly appear in my review. You expect more hospitality from a hospitality company especially as a super host. They sure get their cut though. I’m delisting.

Airbnb was really good but we used them in March 2022 which was a disaster. Host gave us a broken bed and refused to fix it. It took 5 hours of my time to communicate with host and support team with no result. Go to their page in Instagram and see lots of complaints. It seems they are deleting negative reviews!

I recently rented an Airbnb from Sorian ** in Vega Baja Puerto Rico on Calle Bruell. When we arrived the toilet was not working, the coffee maker did not work, there were no blankets, no silverware. The host had to physically replace the TV because it did not work. We called the host instead of Airbnb. She promised to refund us one night. She kept texting me that the $ was on its way. Finally after 2 weeks I called Airbnb. They informed me that I had missed the deadline to write a poor review by one day. I sent them screenshots of all the texts & Airbnb ruled that there was not enough evidence for my case & that I was supposed to call them, not the host. Shortly afterwards the host called me & screamed at me & called me names. Airbnb was not helpful at all.

I really want to warn potential clients that Airbnb is allowing through their website to rent places that not only don´t comply at all the description in their website, but also even violate basic Airbnb rules and have serious unsanitary conditions that don´t meet the requirements to be a decent home (for instance, with this scam: https://www.airbnb.fr/rooms/5520336...). After giving multiple and obvious evidences, the Airbnb customer support lies repeatedly and don´t protect the guest, violating their own policy. They don´t care at all, they just want the money from the guests. I don´t recommend at all to invest in this fraudulent and scam enterprise.

I had a reservation with Airbnb. 3 weeks before my trip I received an email saying that they canceled my reservation ...No reason was given and a 1% credit was issued that I had to use within 30 days. I contacted Airbnb and they did not give me a reason but offered me other properties that were not in the same neighborhood (which I had researched and did not want to change) and triple the price of the reservation that I had. I contacted the host of the property and rebooked my reservation on a different site. I am extremely disappointed with this company.

There have been two occasions where the airb&b host has cancelled on me within 2 weeks of a reservations placed months ago. The latest cancellation was 10 days before the date and it was for a group of 5 girls. We had this reservation since early January 2022 and it was for April 8 2022 I got an email March 29th that the host cancelled and all I was getting was 10% coupon on the price I paid. I tried to look for another place for the same group in the same area and the most they can do is give me 20%. They could not help me cover the rest when it was not my fault that I was cancelled.

Airbnb uses all foreign customer service people who read from a script and only know how to apologize. They are not empowered to help you. Occasionally you can achieve the result you want but it is always like pulling teeth. After a lot of emotional distress and time and effort. Maybe it will be escalated enough to resolve problems. After you become a super host their attitude is friendlier and you get a dedicated customer service line that picks up the phone a lot quicker but still it is a very painful process to get anything done. And as a host you always feel like they favor the guests. Turns out the money talks. I looked more into the fee structure and the guests pay about 14% and hosts only pay 3% so that explains a lot why they tend to side with the guests.

We had an absolutely rotten experience with our host. We have been treated like crap and robbed. We booked it fine, the host appeared to be communicative and all seemed to be well and ready ahead of our trip. When we got to the condo, however everything went bad. We could not get into the condo at all. After each of us carefully followed the instructions we were sent we messaged our host for help.

As a host of three Airbnbs, their customer service for hosts sucks. They hire foreign Asian people who can hardly speak English and all they say after collecting 20 minutes of information is… “I’ll escalate this ticket to a different department… they will call you back” then day after day they don’t call back. You call back again and have to state your whole issue again to a new stranger just to get the same response. The process repeats over and over again. There is no direct phone numbers for their “departments.”

I've been trying to book a property for the first time and then got blocked. After a verification process, I've been told that my account has been deleted and I am not allowed to use the service in the future. I asked for the reason and received ZERO explanation. Avoid this service.

Me and my friends were discussing to reunite on 23rd of April 2022- so I was just exploring options on Airbnb-Mar 21 2022-late evening at 7-7:30 pm and I saw a place so I clicked request booking or reserve booking- not knowing this will actually book the place and it was nonrefundable booking. Within few minutes, I received message from Host saying thank you for booking and I kept wondering why she said thank you for booking- as I always get notification on phone when I use my visa or debit card but I didn't get any notification and I checked my email for any reservation email from Airbnb but there was no email.

I own a villa and welcomed my first guests on the 3rd March 2022 who booked for a 28 night stay. Because my only payout method is with a bank that is partially owned by a Russian Bank that is under sanctions (I wasn't aware of it as the bank is based in Armenia not in Russia) the payment didn't go through. It is now a full four weeks and I still didn't get paid. Whenever I try to add a payout method a window pops out which says 'this payout method is not supported by app please try the website'. I went to 8 or 9 hotels so far in three different countries (Armenia, Greece and Georgia) and used the desktop in the lobbies and business lounge but it is even impossible to log on to my account via a desktop let alone add a payout method (!). Whenever I try punching my mobile number into the desktop website the digits don't even appear on the screen. The other options produce the same (non) results.

I will be writing bad reviews about an experience I had with Airbnb in every platform I can find. Because of covid my friends and I had to cancel a trip to Brazil back in January. When we called to canceled we were promised $927 back and only received $200. After many calls and headaches showing them proof of what we were promised we didn't get anything. We called talk to a few representatives, some of them really rude and without my concern case was closed and lost a lot of money. For sure I won't be using airbnb after this horrible experience. If I would of know I was losing all this money we would of moved the dates instead but didn't get that option either. A business shouldn't be run like this and especially if the customer had the proof

I stayed in a place called 'Sacred Abode' in North Delhi (India), but it should called 'Sacred Jail'. Landlords stay in the first and second floor, the 'sacred place' in the third (no a/c, old furnitures, etc). They do not give the key of the main door. It means that anytime you have to ring as you are in your teens and at your parents place. Or in a monastery. No friend can come, there is no place where you can meet friends. The young son, a promise for the humanity, check brutally the ID cards of everyone, if you just attempts to take a friend. Never seen such cheap and hurting impoliteness.

Airbnb needs a lot of work. I booked a dump. All the houses around this one were boarded-up. I had to leave. Airbnb left me stranded in the middle of the night so I had to book a hotel. But I've had good experiences too. Be careful. A lot of pictures are misleading. Airbnb video inspection of host property is greatly flawed. They need to up their standards and revisit and/or have surprise inspections. Especially after a host gets a low rating or a call like I had to make.

Unreliable and dishonest. On February 16 2020 I was in Arequipa, Peru. I was in a nice hostel but, in the evening, I could not shower because there was no hot water, so I decided to try to find another place for the next morning and looked up on Airbnb. I was pretty new in Airbnb, but I had rented a room a couple of times before and it had been ok. It was 21.00, so I tried one place, and my request was rejected, then I tried another one and the reservation was accepted and paid. Later, at around 23.00, before going to bed, I checked my emails and found out that my reservation had been cancelled by the host and I had no place to go the following morning.

The worst customer service EVER!!! Airbnb had me wait for 3 hours in the dark outside of an apartment building in a sketchy area, in a developing country. Host hasn't responded to any attempts at contact. Yet Airbnb still wants me to wait to get hotel, at 11pm on a holiday weekend. I had to secure accommodations at a hotel, with no help from Airbnb, and pay premium prices due to the timing. No attempts have been made to reimburse me and the original payment for Airbnb still hasn't been refunded. It's obvious what motivates this company and it's not its customers.

Horrible customer service, stole over 1000$. AVOID AIRBNB AT ALL COSTS. I would give a zero or negative rating if I could but can't give less one star. Airbnb needs to be audited and shut down asap!!!!

Case no. **. We have made numerous requests by phone and by message. We can only reach the lowest level of support, & they are unable to help. Over $3000 dollars have not been paid to our account since early February. Airbnb has defaulted payment.

On 2/14/2022, I slipped and fell in the shower at host Wilson home. I contact both Airbnb and host. I suffered fractured rib, damaged my lumbar spine and rotator cuff. I only got back my money. No help.

Airbnb has ridiculous charges for my cancellation within 24 hours. I was charged for $5,164 but only $673 return. I took lots of vacations and had lots of experience with hotels, but I had never have any issues about booking and cancel hotels within 24 hours. The worse case was I need to pay one-night stay fee if I want to cancel after 24 hours, but it had never happened to me. I always get the full refund if I cancel my trip within 24 hours booking. Airbnb is definitely sucks. I called Airbnb many times, but they never returned my charges. I was told they have to ask the host's permission, if the host didn't want to return me the fee, they can't do anything with it. Later on, I checked the money I was not returned include $570 from Airbnb and $3900 from the host. It is just a scam. Airbnb is should be bankrupt sooner or later.

The host edited the pictures so badly that it looked good, once we arrived it looked bad. Tried to get a refund and customer support gave the host full power in case we wanted an extra refund. Will not use Airbnb again.

I had to depart a listing early because I felt unsafe and I was being discriminated against. I took the case up with Airbnb who supposedly have an antidiscrimination policy but they dismissed my case without even following up with me. I had and still have plenty of documentation. Then they took down my review of the awful listing (which by the way mysteriously had a 4.99 rating, which is why I booked it) because it mentioned the word "race," even though my experience was based on my race. Talk about censorship! Reviews are the only way for consumers to know what they are getting into with a listing so they are advertising false safety by taking down legitimate reviews that they think will hurt their business. Basically they are deceptive in their dealings and are scamming consumers IN ADDITION TO destroying cities by pushing ordinary people out for heartless and predatory landlords.

I was in need of lodging so I decided I would try Airbnb, well things did not turn out well, they went South very quickly. I will say that this was my first time trying it and I did not notice that they have two separate refund policies, one that the host can enforce and one that Airbnb can enforce. I didn’t realize that the host on that site can make up any type of refund policy that they like. At any rate I made the reservation and 5 to 10 minutes later decided I would cancel it because so I messaged the host to ask if I could look at the space first not knowing that I was going to be unable to get a full refund if I cancelled.

My husband and I rented an Airbnb condo in MA in late February for two weeks, beginning March 16, 2022. We paid fully for the rental. On March 7 we were notified that the “host” had cancelled the reservation. No reason given. That was followed by a notice from Airbnb that we would receive a full refund, assistance in finding a new lodging, and a $200.00 coupon for a new rental of equal or greater value to the condo we had had cancelled.

I locked myself out of my account one month ago and contacted customer service for assistance. They indicated another group would do an investigation (security, presumably) and would contact me. Airbnb has not contacted me via phone or email over the course of the past month. I've called several times and am told the same thing: support case is escalated to another group that is working on it. I finally reached someone who told me nothing had been done - nobody was assigned the support ticket. Each person I speak to is polite and professional, but it is clear they can do nothing other than add a note to the ticket. I have no idea how a company can be this incompetent at what should be a very simple and easily resolved support issue. Very frustrating, to say the least.

Airbnb is not a good service for renters. They work for the hosts and their profit making service. I booked 7days stay in a room in Florida, the booking was confirmed but 6 hours later I got an email from Airbnb that they are canceling the reservation because the host never checked that the room will be occupied because the guest is extending his stay. I was a little nervous about not finding another room so I booked a new room.

I've always used Airbnb since they've launched. It used to be a great app. Now it's all about exploiting customers to report more revenue to keep their stock price up. It's ridiculous. My girlfriend rented an Airbnb in the wrong location. Literally an hour and a half from where we needed to be. I contacted them for a cancellation in approximately 12 hours. Well that 12 hours cost us 50% of our deposit. Mind you our trip wasn't for 2 more weeks. Won't be using again. I'll find hotels with suites that have a kitchen from now on. They've gotten a lot cheaper since Airbnb anyway. But I won't be using this app again. I've had enough of companies using this covid theatre nonsense to exploit their customers and give 0 support in the process under the guise of a mild virus.

Airbnb provided numerous great experiences for my family and me. The hosts are usually quite friendly and very helpful, and the dwellings fit the style of where you are traveling to; rustic in the mountains, modern in the city, little bungalows near the beach, etc. One time, the house was not quite ready and was untidy, but the host was so helpful and gave us a free hotel, and a voucher for the duration of our stay.

Airbnb rejected my review of their service because it was unfavorable. Their policies are very restrictive and are designed to accommodate their hosts, not their guests. Their mediation service was unhelpful. My host assured a full refund. When they did not honor it, AIRBNB offered mediation but had no muscle when the host rejected their assurance to do so. I used AIRBNB because my daughter was having surgery. I inquired whether I could get a full refund if the hospital, experiencing OMICRON surge, rejected her elective surgery. The host responded “yes.” Several days passed and my bank alerted me that the refund was not issued. The host rejected AIRBNB’s mediation based on the apparent misunderstanding. I wrote a review on AIRBNB, and they rejected the bad review. A SHAM! Now I am posting to other consumer websites.

Horrible customer service that acts like robots and only responds with copy/pasted info (I specifically requested to speak with a human). Extremely untransparent review process for ID verification -- overall horrible experience, honestly just use VRBO instead...

I had a confirmed reservation 2 months in advance. I received numerous confirmations leading up to check-in. 1.5 hours prior to check-in, I received a notification indicating my reservation has been canceled because the owner is being evicted and her lease is no longer valid. Let me set the tone here; I flew into San Diego and was traveling with a 2.5-year-old, husband and my 74-year-old mother. We were exhausted from a full day of travel and were wasting time near the Airbnb just waiting for check-in when I got the notification they canceled our reservation.

Airbnb did nothing to help our situation, they only side with the hosts, we paid over $2300 for 11 nights, stayed for 2 as the place was not suitable, it was not 3 bedrooms as described, the balcony room was cold and constant noise from the street, the door didn't lock, the other one described as a den was a converted closet, too small for an adult. The host stated the homeless people were harmless, we were approached a couple of times where we felt unsafe so we left! I would not recommend Airbnb or this Host. https://www.airbnb.ca/rooms/53240006?source_impression_id=p3_1646162366_enF0l5a3nG7dl4Je

I have used AirBnB several times and have always been pleasantly surprised. From the quirky stays to the lavish unexpected, I have always been happy with my experiences - until now. I booked a place in Dallas for two nights that I NEVER found. I tried reaching out to the host and the co-host with no response. I called AirBnB for help, and they were not helpful either. It was late at night, in a dilapidated part of town, nothing was marked, and the check in direction sent to me by the host directed me to parking nowhere near where the building supposedly was (and did not match the listing).

My husband and I had booked a 2 week vacation to Florida during peak season more than 6 months in advance. 5 DAYS before check in we were notified by Airbnb that our reservation was cancelled and they were refunding my money. When I called customer service they basically told me that there was nothing they could do for me but offered a $200 credit to use on a booking and to look for a new rental in their system for me. Sounds reasonable. Nothing really was available since it was 5 days out from check in during the high season. My cancelled reservation was for a 3 bedroom apartment directly on the intercostal. One of Their suggestions for me to replace this reservation was a TENT!! I actually had to laugh out loud at that.

I stayed at an Air BNB located at 137 Kandahar Lane in Blue Mountain for a family Ski trip, adults, children and grandparents age 6 to 70. This trip was a Christmas gift to my family. Upon check in I advised the host that there was an entire dishwasher unclean dirty caked on dishes. She apologized, said she hired new cleaning ladies and would talk to them, stated she would send someone over the next day to empty the dishwasher but never did. I cleaned other people's dirty dishes before we even dirtied any.

We have had several smooth situations with Airbnb, but we definitely learned after our last experience, that we will be left high and dry if things don't go right and we need help. We found ourselves in airports for two days and a night with our kids, and when learning all hotels were full in the middle of it, decided to try airbnb. After paying for a rental car by phone from our gate, we booked the only home we could find available on airbnb, and made our way across the airport and outside to the car rentals.

We had an incident with an Airbnb customer in one of our luxury villas where during their stay he insulted the manager, the owner and the cleaning lady because the cleaning lady accidentally entered the villa to clean without his consent. For the same reason, he also hit the cleaning lady. Airbnb not only did not support us on this issue when we mentioned it to them but also took the customer's side. In addition, we noticed that the information he showed us on the first day of his arrival was not true. We removed our listings and accounts from Airbnb after this incident and will never work with this company again.

I have been trying for a couple months to set up an AirBnb Account. I tried everything possible but the AirBnb platform would not accept my phone number on my profile. I called AirBnb and a Service Rep spent 41 minutes trying to assist, but to no avail. I was told the matter would be escalated to a Technician. After 2 days of waiting, I called again, I was told, no one had started working on my issue, but the Service Rep said she would escalated further. I have now waited another 2 days and so far, not single communication from AirBnb. I would rate them a zero if I was allowed.

Yet another American company that cares more about paper than people. They’re willing to let violent offenders use their services, so long as they are misdemeanor charges or recent enough to not show up. However, someone with a non-dangerous history that has been living a law abiding lifestyle for years is discriminated against.

I wrote a truthful review on a property that was dirty and a unsafe neighborhood. Only one line out of my total review was publish. Airbnb said they do not edit customers' reviews only eliminate ones that do not follow guidelines. Customer service told me I must have entered it wrong, that what I wrote is in the personal notes. I did not write 2 reviews, one for public and one for personal. Someone from their company choice one line from my review for public veiwing and put the rest into personal. Now they say there is nothing they can do. The 15 days are up.

The website is too busy and hard to navigate. I especially didn't like the fact that I had to upload the front and back of my driver's license for them to store. They collect too much personal information. I wouldn't use their services again.

To all that may choose to rent from Airbnb. Check host credentials and policies very carefully. Neither Airbnb or host allow refunds. The wife and I booked a rental in Lebanon MO for two months. We booked it six months in advance. At that time Airbnb charged us $2400 for the first month rent. Due to a Covid emergency we had to cancel. We called customer service explained our situation and at that time we’re charged a cancelation fee. We requested a refund and were told that refunds would have to come from the host because they were paid at time of booking and Airbnb no longer had our money. Host refused the refund. We called customer service back and they were of no help. The wife and I are now out $2400 plus $185 cancelation fee because of a condition we have no control over.

AirBnB representatives are trained to advise that they protect hosts, but they don't. The moment there's an issue, they give the run-around. But, this is the purpose of customer service - to resolve issues. I recently welcomed a guest that AirBnB claimed to have verified the identity of with a fictitious ID. I thought I was being a gracious hostess given the guest's commute, but he was clearly undeserving. At my expense, since I didn't photograph his ID, I presented the proof to the platform. I allowed a slightly earlier check-in to accommodate him - unappreciated as well. He clearly enjoyed his stay so much he didn't want to leave. The guest left a jaded negative review when I enforced my check-out policy that he violated and lied in several statements.

I was denied based on my race. I am Asian. They only denied me after finding this out. One of my friends were denied because of her religious beliefs. This is a very bad company. It makes donations to try and cover for its blatant racist behavior. It is a joke.

They are getting worse and worse prioritizing hosts over guests even when hosts have funked up. I came to my destination positively minded and looking forward for my city break. Facing an issue in the first place it took like hours for finding a solution. They didn't follow logical steps but messed it all up even more. Instead of rebooking something new using my monies, they refunded them to me and I had to pay again and even over pay. After that I had to push for a goodwill since none of that was caused by me. Their ofc didn't offer it freely. I have been left feeling like a street dog without rights.

I won't use Airbnb again. We booked for the Winterfest in Quebec and cancelled way in advance. They took $600 from us including a cleaning fee (??) Outlandish given that the U.S. has declared Canada a do not travel country. I will book a hotel direct next time with a normal and reasonable cancel policy. I'm so tired of Travel companies ripping off people and not making allowances for the Covid crisis. They simply steal our money.

Airbnb did not ensure that my guests return the keys to my apt. This caused a safety issue and a loss of revenue. Someone helpful at customer service was impossible to reach. I must of spend over 4 hours trying to reach them and customer service just kept saying they can’t help because a specialized team was helping. This team took their time in doing anything effective. It’s been 4 full days and I do not have the keys.

We tried to cancel before a snow storm and missed the deadline by 3 hours because we didn't have enough information about the snowstorm prior to that time. We are now on a level 2 after the snow storm and the counties we would drive through to get there are level 3. The host won't refund us and Airbnb refuses to step in to help and get us a refund even though we are not legally able to drive through those counties. They are putting our safety in front of making money and to me that is a bad business practice, the host is a jerk, and Airbnb needs to do something about this. Absolutely ridiculous.

We went to the Orange Bowl in 2022. We rented a place for $400 a night in Hollywood Florida. We had no idea this rental usually rented for $149 a night or we would’ve never rented it to begin with. We’ve never stayed in Hollywood and never will again. It looks like a lot of people are on drugs. We stepped into the hotel which was part residential. Walked into the elevator and it was the most disgusting elevator. Looks like it hadn’t been cleaned and at least a year. The walls were full of handprints, spilled substances in a filthy rug with major stains. It continued all the way down the hall to our crappy room with a U-shaped mattress. It had sliding glass doors and the music and traffic was very loud. The outlets in the room didn’t work. It caused my iPhone to throw an error for about a week.

This company has decided who gets to stay with their hosts based on their politics. Since WHEN does that become an element for sorting through guests? Have stayed with them before, but now that I know they're doing this to conservatives, I will NEVER darken their door again!!!!

Is Air cover only a joke? I had continuous failed host guarantee claims that I could not get compensated when damages happened! Reps handling claims are ridiculously unprofessional. They are finding excuses as much as possible just so they don’t pay me. As ridiculous as it sounds, they are not following any terms or conditions of the policy. In one case, the rep told me I passed 14 days filing deadline by counting hours from guest checkout without even confirming the actual checkout time! Even later after I informed him guest had a late checkout, this rep is not doing any investigating or changed any his decision a bit. The communication is in void, a big time waster for the host accompanied by frustration.

Hi I have been a verified happy customer of Airbnb for 4 years, today I transferred from one air bnb to another as it was closer to my new work in another province, I went to make my reservation, airbnb suspended my ability to book with a host as they said my ID needed to be verified even though I just came from another airbnb place, also have been verified for 4 years and spent thousands with this company, I begged and pleaded my case to customer service. They lied and said whatever they could to myself and hosts who were trying to talk on my behalf. They were informed I need to provide information to airbnb even tho I already was a verified customer.

Please be aware of this company. They only care about money, not the customer. I am a host and listed our property for rent using pricing in their system. The Minimum and Maximum amounts I would accept for the rental were predetermined. We set out for a min. $70.00 a night and max. at $105.00. We set it lower as this is a new property and we wanted to gain traction but not $50.00 a night like Airbnb is saying we did. I quickly went on their website and searched as a guest and looked to see that they are booking the property at $56.00 a night. My owner goes online to AirBNB as a guest and sees they are advertising our property way below our mind too. It is listed at $50.00 a night. I immediately contacted AIRBNB to fix this. THEY DID NOTHING TO DATE. They lied multiple times and are not taking responsibility for this advertising. 

I had made a reservation in Orlando (the host name is Claire). A week before our arrival date we had to take my father in law (who lives with us) to the hospital, he had Covid and he went into a diabetic coma and will pass away in the next day or so. I contacted the owner asap and let her know what was going on, she finally responded with, "Can you not give your reservation to someone else." I told her we couldn't (not to mention she didn't express once sympathy about what we were going through) and then said nothing else until I kept asking about if we could possibly get some kind of refund. 50% would of been fine but instead she said she had no control over that decision (which is a lie).

I stayed at an Airbnb. During my stay I fell down the driveway because the host did not make it safe for me. I requested a refund for my stay. I was told I would be reimbursed for my hotel stay due to cancelling the remainder of my stay. I have been given the run around. I have spoken with customer service and heard chickens in the back ground. I was told someone would contact me to resolve the issue. Still waiting. It seems there is actually no guarantee when using Airbnb. Horrible company to deal with when things go wrong. I would have been better off staying at a hotel.

I've just ended a stay in a bnb in Gatineau QC. I had booked for 33 nights (my mistake for taking so long a stay at a place I had never experienced). I contacted Airbnb about my issues...no response, then another email a few days later...and no response again. At the end of my ordeal, I decided to call them. Although the agent was compassionate (it is their job to be after all), nothing was done. They opened a file, "I filed". The verdict came in, I had no recourse, and that was that. I learn from my mistakes. Never again.

Airbnb is nothing but an advertising portal. They will not be responsible for any content on their website. We rented a house in Mexico for two weeks. Looked good in the pics. When we opened the door, the place smelled like sewage. Backed up from their cheap system. Then every night there were motorcycles coming next door until 2 in the morning. The dogs NEVER stopped barking all night long. The "road" in front of the place looked like it had been bombed out. It was a nightmare.

This was a horrific experience. The second we pulled in I knew it was going to be terrible. On Airbnb they never said it was a broken down motel, there is no front desk so checking in was confusing. I wasn’t sure if I needed to check in. I just walked into the room and oh boy what a surprise. It looked like they went to a garage sale and decorate. Everything wasn’t working properly. The iron, the toaster, the conventional oven, the windows couldn’t be open because the screen was broken. When I did open it to let some fresh air in the “manager” told me I needed to close it because lizards and bug will come… I was upset the room smelled and I can’t let fresh air in? I couldn’t even leave the front door open for the same reason.

So booked 2 single night stays for 4 adults in Miami before and after a cruise. Originally booked same place. Awesome location near Port in great neighborhood. So got there and ac was froze solid and dripping on the hotwater tank. Reached out to host which was great communication. She contacted Airbnb at 3 pm. So we were ubering and walking everywhere so we walked to eat and came back and realized we just didn't have a ac problem that water had got into water tank wiring cause ac sits above water tank in closet. And had tripped breaker we had no hot water as well.

I've been working with Airbnb for a while, I have a very bad experience with them every time I need to recover damages their guests do. They request for all the invoices, even though they didn't pay a dollar yet you have to buy everything and even once you buy all they will not reimburse you. It is a shame and disrespectful how they treat hosts. And they do no screening on the guests they take on their portal.

Airbnb refuses to implement a keyword search filter that would enable prospective renters to narrow down search results. For example if you want to search for a romantic stay in Seattle, you get to click through 300+ properties and manually read each description. AirBNB used to have this search capability but removed it a few years ago and refuses to bring it back even though tons of people complain about this lack of functionality. AirBNB does currently has a similar search implemented on user reviews (so their dev team obviously know how to code a simple keyword search). This is VERY basic website functionality so I don't see how its removal and omission are just an oversight. I believe AirBNB is intentionally making customers click through every property so they can inflate the click statistics on properties and justify higher fees on owners that list with AirBNB. This is deceptive and needs to stop.

I've been a super host for years and have had to report unusual incidents to Airbnb. Some Airbnb representatives or ambassadors are good but some are absolutely unprofessional and ignorant. A couple years ago, one of them accused me of being discriminatory because I don't allow smokers to stay in my listings due to allergy issues. Several of them were unaware of the review policy and failed to help me. I had to keep calling for a long time until I caught one that actually knows the policy to help. This year, a so-called safety team agent blocked ALL my listings just because a paranoid guest lied and reported safety concern to Airbnb without any evidence! Her email said that only the listing involved in the case would be suspended but instead, she blocked ALL of them! I'm now considering leaving the platform.

The company allowed us to put In our vacation dates. Pulling up multiple units that were available for our time. We requested a booking. After we were emailed saying, "Sorry we can't accept your booking." Claiming there was a minimum night stay, but never stopped us from booking. These people should have blocked out our dates if it didn't meet their minimum. Not let us go through with the booking and then cancel it on us. It's really easy to not allow the process to take place if renter isn't meeting necessary requirements. Shouldn't have to waste your time with someone emailing you back. Now the other unit we wanted is already taken and we don't have any unit we want. All because of their crumby system. Worst rental company I have ever dealt with.

I paid months ahead of anticipated stay in Carlsbad, Cal. Unfortunately I developed cancer shortly prior to my stay and was unable to stay there due to surgery and other needed treatments. Despite numerous requests, Airbnb refused a full refund and so did the host! This was very cruel and extremely bad business. Do not use this company since they clearly are money hungry and have no compassion for anybody.

I made a reservation on Sept 23, 21 for 12/23-12/28, and canceled on 12/7/21. I paid 50% which was $1100.50 to reserve. On 12/7 I was refunded $81.72. I just lost a thousand dollar because I had to cancel my trip because of Covid surge?! I understand protecting the host, but why would I be charged $1000 for it? This is an absurd amount of money to be charged for not received of any service. The host still have enough time to repost their listing. After this incident, I will most certainly not recommend or use AirBnb ever again. During these time, this is an unfair cancelation policy with unforeseeable events during a pandemic. Still fighting to get a better refund.

I'm a Superhost with Airbnb and have been for 4 years. On the 7th day of a 12 day booking my guest messaged me she saw a mouse that obviously entered while she was there as there has never been a problem after owning this for 20 years. We offered to come and have it remedied but she didn't want to be present or have us come when she was gone. We offered for her to leave and refund the remaining days but she didn't want that either. She said she would just wait to speak with Airbnb who took more than a day to call her back.

For unknown reasons my photo on Airbnb was replaced with a photo of a female. I am a male so you can see how this could cause a problem. I called airbnb and they would only help if they could send a text to a cell phone to "verify" my identity. I explained that I had lost my cell and any text sent to a cell would be to a borrowed phone and was not proof of anything. The human robot just repeated that I needed to receive a text so, I can't (now, won't ever) use airbnb because I cannot remove the picture of a female from my account AND the idiots claim I can't be verified until I receive a text on a cell phone even if the cell is not mine! How does receiving a text on a borrowed cell verify my identity? IDIOTS!

We rented a vacation rental in Scottsdale, Arizona through Airbnb. WORST MISTAKE EVER. The home was absolutely filthy, the description was nowhere near what we ended up with, my daughter and I contracted a skin infection from dirty hot tub, the list goes on. The host did not care about any of our concerns and we spent almost $7000 for a Christmas vacation rental that didn't deserve $100. We were not able to find suitable housing for 7 of us to move to given the holiday and we were fearful we would not be reimbursed and have to spend more money on another rental.

The rental description indicated we would have the entire house to ourselves. It also used the word "duplex" but it was a house that was divided into two sections. The master bedroom, bathroom and a portion of the living room were separated from the rest of the house by a wall with a wood door. We could clearly hear a male on the other side of the door, which meant he could clearly hear us. It was like having someone living in the closet. This meant we had no privacy and felt very unsafe. We made the host aware of our concerns and vacated. After struggling with Airbnb for three weeks, they refused to refund our rent saying we were given what we signed up for.

After being on hold for 20 minutes then I had a person who did not write the information or really listen so I had to repeat myself multiple time. All I wanted to do was contact Day's Inn Golden and ask a few questions. I could not contact the host Andy as I did not have a reservation and I will not make a reservation without the basic question I needed answered or confirmed. Terrible.

Please read our Trustpilot full review. Aibnb support is worthless. Think first about trusting Airbnb will help with issues. They are not even professional when calling support at 1-844-234-2500. I just had a guy answering the phone with roosters crowing in the background. No kidding.

NEVER USING THEM AGAIN!!! We had 3 weeks reserved and paid for since May 2021 for 3 weeks starting Jan 29, 2022. The first host cancelled the 3rd week 5 weeks before reservation date. We found another one for 1500.00 more per week. She asked me to withdraw booking and resubmit on Jan 3 when they were in the office. On January 3 the price went up $2,000. The new one we found was another $900.00 or so more. So we started at 4600.00 went up to 6000.00 them up to 6900.00. All three very comparable in location and size, amenities, etc. Then the other host cancelled our other 2 weeks 3 weeks before reservation date. We switched to VRBO at this point. NEVER USING THEM AGAIN!

HELP!!! I have made several attempts to go thru the proper channels with Airbnb staff online and over the phone for 6 weeks (requested a manager 8 times... nothing) as well as filed an AirCover claim. I have yet to receive an phone call, email or answer to resolve my issue. To recap, I had a guest stay in my unit on Nov 20. The guest threw a rave-like party with a DJ, strobe lights, **, smoke, and other drug paraphernalia causing my neighbors and landlord to call the authorities. I was evicted from the unit that I had recently secured and placed on Airbnb because of this one incident.

Our Airbnb flooded on the fourth through our stay and they initially agreed (representative named Jamyla) to refund me for the unused nights, then days later said they could not because I "hadn't contacted then within 24 hours of checkin in". This is absurd because the flooding occurred 3 days after this time limit, so essentially they are saying that if there is no problem within the first day that they are off the hook. They also gave me their verbal word (recorded on phone conversation) to refund the remaining nights and then reneged. I used to love Airbnb, but they are apparently now become fraudulent so I will never use them again. I cannot recommend against using them more strongly—if something goes wrong with your reservation you will not be helped!

Beware! Airbnb canceled my trip without warning! I was awakened to a text December 23, 2021 that my stay that I booked in May of 2021 (7 months prior) had been canceled and refunded. I was not given any reason as to why my stay had been canceled and feel I have a right to know. I had painstakingly searched daily for months to find the best stay for our family trip to Mardi Gras in New Orleans. I have used Airbnb on many occasions and felt that I was a loyal customer in good standing. I am posting this for the main reason so that Airbnb can change its policies so that future customers might be treated better and with more respect. I wish that Airbnb had contacted me first. I would have liked to be informed that a problem existed and what I wanted to do about it moving forward. (Did I need help finding a new rental or did I want a refund and how that refund should be sent...)

I have been a loyal customer for many years with plenty of trips and all positive feedback. Last week we stayed at a house in Fort Lauderdale. The stay was far from, perfect. At the end of the stay, the owner contacted me asking for 5-star review, knowing we had multiple issues, as I was communicating with her through the stay. I provided her with additional feedback and gave her ideas for improvement. She then asked me not to leave a review at all. I heavily rely on the reviews when selecting a property, so I think it’s everyone’s obligation to leave a factual review. I did leave a review praising positive aspects and mentioning just one negative aspect (out of many) stating that the outdoor area was not maintained and was impossible to use and took some stars from the ratings. An hour later I get a request from the owner to cover a damage that was in the house when we checked it, so I declined.

After having a reservation for a year they cancelled it at the last second. If I cancelled it would have cost me 1/2 the rental price. They cancelled and it's too bad for you. I won't use their site again. There are more dependable one out there.

I booked an Airbnb in Accra Ghana and the listing was fake. There was no house there. Nothing but a field and I informed Airbnb of the listing and the scam. They did nothing and didn't offer a refund saying I had to cancel before 24 hours of my arrival. How could I have done so if I never knew it was fraud. Please be aware of this company. They only care about money not the customer.

We booked a House to Florida through Airbnb and after 2 days we decided to cancel due to the surge in Omicron and didn't think it was safe to go, As well as all the flights were getting canceled. So we tried to cancel the trip and airbnb said we were just over 48 hrs so we were stuck paying 50% of the rental with no exceptions. For the future I will stick with the hotels and resorts for my vacations where you can actually talk to a manager with your situation if need be rather than some guy in a foreign country that's reading a script.

I booked a one night stay in Quepos. It was advertised as 81.78$ and despite my doubts about the place I took it just because it was very cheep. Airbnb changed me double of that amount. Their website doesn’t let me go back to the original posting for that day but the place is always in around 80$ (on some kind of special from 100$). Worst thing, the place was so bad I ended up booking a hotel nearby. I strongly suggest you to use Vrbo instead as I have not had issues with them. If you must go with Airbnb take a screenshot of your original booking.

While traveling in Playa del Carmen Mexico I was a victim of a fake listing along with many others. Airbnb did little to help, passed me to four different representatives two by phone (after 30 minutes on hold Airbnb hung up and didn't call back), the online representative forwarded my support claim to another department without helping or answering my questions. The fourth representative responded in the middle of the night, refunded me, mentioned they got a list of complaints about the listing and closed the ticket so I could not respond anymore to the thread; they ignored my other questions and requests in the thread.

I had booked a place with Awa in Kona through Airbnb. My mother was diagnosed with an aggressive cancer and we had to cancel. Airbnb would not refund my money. Not only are we going through a difficult time, have no holiday and lose money on top of it. Airbnb would not consider our circumstances. Please be aware when you are booking through this site. I don't want anyone to experience this.

This is PIRACY. This lady might as well have stolen the money right from our pocket. We want our money back. On Dec. 17, 2021 we saw an apartment on Air B&B. We were looking for a rental from Jan 1, 2021 thru Feb 28. I am claustrophobic and wanted to see the apartment from a NON-wide angle camera lens perspective. The website gave the impression the only way we could message the host was to reserve the apartment. We made several attempts with the host to see the apt. The host was very evasive so we decided to look elsewhere and cancelled our reservation. Then we found out she refused to refund our money. we paid over $3,100 thru Air B & B. After speaking with 5 reps from AirB&B we were offered $300 cleaning fee refund WHAT THE HELL? Please do the right thing and refund our money

We book through Airbnb and check in one day after we find out we had Covid and they don’t even care. Thought the end my trip. I worry for the guest after. I told them we want to check out early. They said they working on it, but by the end my trip still not even done yet.

We had a guest cancel two days before Christmas, (day they were supposed to check in) and they receive a full refund from Airbnb! Our property is $600 per night at a non-holiday rate. To allow a guest to block a booking calendar for two months and then back out at the last minute and receive a full refund is a slap in the face to property owners/hosts! Our property books every holiday for the last 4 years and now our home sits empty because of a last minute cancelation with a full refund. This is 0 support for hosts, allowing guests to manipulate the system if they choose. A 50% refund should the max a guest should receive for a last minute cancellation. VRBO is much better site than Airbnb. Airbnb will never support a host yet hosts are the backbone of their business. We have been hosting 2 properties in Philadelphia for over 4 years, if you aren't ready to do all the legwork yourself in vetting guests you will have issues with hosting on Airbnb.

Hello. Airbnb company, are WORSE OF THE WORSE!!!! They thief from weak hands!!! Give a hand and fully cooperate with hosts who openly lie in the description of the apartment they are hosting. That this greatly affects whether to make a booking or not. And when I turn to them about my distress in my issue, that they deceive me in your company and show them a proof, they treat me with utter disregard and contempt. Every representative of them, and especially their horror manager!!!!

We booked a villa to Spain for Christmas 2021 and paid £1500 (1st installment). 5 weeks before our trip the Spanish government announced that it was stopping flights into the country from the UK due to the new covid variant. I contacted Airbnb customer service to cancel our trip. They said don't cancel your booking on the system, contact the host and try to get your money back or change the dates for the new year. I messaged the host through the website and explained the situation asking him to return our money or allow us to change the dates for the new year (we were flexible). The host ignored all our communications. I had 22 phone calls and 19 email communications with Airbnb customer service. Each time I was passed on to someone different. I was told each time they're looking into it and will get back to me.

Airbnb canceled our booking 9 days prior to arrival because one of my guest had a 20y old CDV misdemeanor and they did a background check on them without permission! Completely ruined our vacation! This booking was made 5 months ago, and we recently got an email wanting to know all the guest names. Did not tell us they were doing criminal background checks. After submitting all guests names, they emailed back and said our reservation has been canceled and our Airbnb account will be blocked from use again! Thanks Airbnb for ruining our family and friends vacation 9 days out!

DO NOT USE AIRBNB!!!! I can't stress this enough. Please be careful and AVOID Airbnb as much as you can. The government needs to hold them accountable for their perilous actions. They don't care about your health especially during this COVID-19 pandemic. They care about their money, NOT your health. I have 2 close friends who contracted COVID-19 because Airbnb refused to refund their money for the reservation but instead encouraged them to travel to a city that was on a lockdown due of the fast rising number of COVID-19 cases. I was meant to actually travel with them but was occupied by work (I am a health care worker).

The good thing is small pool so children can swim sometimes. However, I have the worst experience ever here. I do not recommend anyone to book this apartment, because we could not sleep nor receive a refund to book somewhere else: From bedroom, we can hear noise when someone upstairs flush the toilet. Last night, we heard people upstairs moving furniture, running and children crying. Currently, there is a construction site opposite to our room, they make loud noise from 7 am. Today (20/12/2021), clear loud noise from the rubbish truck at 6 am. The blind in the living room and bedroom cannot be fully closed (picture), so we are comfortable in these rooms. Privacy is something luxurious. The "bonus" point is all furniture and the apartment is old so very loud and some areas have not been touch for a long time. I hope I can update the pictures tomorrow.

I made certain inquiries and booking to different accommodations and finally made a reservation. The bookings I had made I canceled and some replied with being unavailable. After a while Airbnb decided to cancel my reservation with no reason at all! Me and the host were surprised. So I called Airbnb to see what was happening. The CSR had no reason to give me as to why it was canceled. She just kept blabbering about my own safety according to the Airbnb regulations that's why we canceled. I asked what did you by my safety? Is it Covid related or us the host black listed, am I black listed. She says no it's none of the above but you can't make a booking 10 days now. I kept asking the reason but she was just hopeless! I'm really missed off at Airbnb! It's absolutely ridiculous!

Back in September of this year I get a message from someone that booked my property after 12 PM for the same day for one night. Because of the security protocol for the Country Club I live in, there was no time to authorize their access. I responded immediately, contacted Airbnb by phone and told them about the situation. The assistant said that since this was beyond my control there would be no cancelation fee. Now, the middle of December they deducted the equivalent of 2 nights stay as cancelation fee! All efforts to fix this went nowhere, so I will not use them anymore and let as many people as I can know of my experience!

That's so sad. It was my account for the last 10 years, with great travel history and only 5-star feedback on it. Airbnb has been removed without providing a reason for me. It's unbelievable and so frustrating.

My experience with Airbnb with this owner was terrible. I booked for one week, expecting a one bedroom condo with complete kitchen. I examined the pictures carefully, texted the owner making sure the kitchen was usable with a possible grill to cook on outside on the property. The notes said road noise. Upon arrival I found a comfortable bed, the kitchen barely had enough utensils for two people yet just functional. The chairs at the breakfast bar were not made for someone with any kind of back issues, there was no back support to them at all! The rug on the living room floor had no pad underneath and I slipped several times. The chair on the desk in the picture was really a sofa table with a chair much too low to work as a desk. The couch was the hardest thing I have ever sat upon.

A friend and I planned a 4-day, 3-night trip to Montreal for the first days of Thanksgiving week, including Thanksgiving Day. Canada does not celebrate Thanksgiving and, since neither of us had any other plans for Thanksgiving, this was going to be a good time to go up there, see some art, enjoy the city, eat some good food. The trip was put together several weeks earlier, when Covid cases in VT were remarkably low and had been for quite a while. Canada requires a negative Covid test taken within three days of your border crossing and we were both scheduled for tests on Friday the 19th for a Monday the 22nd departure. Then, there was a sudden and alarming spike in Covid cases in the Burlington area of Vermont during the week before our trip.

>>Very bad customer service (particularly from Vanessa). Ignored my concerns and a potentially dangerous situation. Seems they are only concerned with protecting their hosts and profits. Along with my partner I have been using Airbnb pretty much full time for 2 years travelling and staying throughout Europe. We recently booked a month stay in an apartment in Lviv, Ukraine. The apartment was nice but did have a smell (eggy/moldy) which seemed to be coming from outside the apartment (this was never perceived as a danger).

Airbnb steal refund money. I asked for a refund. The host agreed. Airbnb tried to steal a large amount of the refund. I will try my best not to use airbnb again. It seems like a dishonest company. Use at your own risk.

NEGATIVE 10,000,000... I will continue to post this review until there is some resolution. When you pay over $100 a night to stay in a place.... you expect certain things... When a person is a "super host" and rated as an "enhanced clean"... you expect certain things... Upon arrival and through the trip, I complained almost every day. Sure, Janet answers quickly... yes she fixed a few things... (namely the bed that was completely broken and had bloody sheets on it)... but what she did was so small in comparison to how many things were wrong.