Airbnb Reviews

Customer service was unable to stand behind the cancellation policy to get my 50% refund. I provided proof that nothing was given to my bank. Airbnb received over $700 of my money and never refunded any of it. Customer service manipulated their cancellation policy stating they did not have to give me 50% of my refund back because I had given 50% down on the total fee. Which was untrue I gave more than 50%. In the past I had stayed at several Airbnb‘s without a complaint and leaving positive feedback for any privately owned Airbnb hosts. It’s too bad because I really enjoyed staying at some of the places and enjoyed some of the host. I don’t feel comfortable giving my money to Airbnb anymore after this experience. I never had to cancel but sometimes in life plans have to change and Airbnb was not appropriate with a minor change in plans.

Airbnb is running a SCAM. Reservations are made and immediately accepted and large sums of money come out of your bank; minutes later the ‘host’ cancels and Airbnb keeps the money for 15 DAYS. They had $860 out of my account. Another time I showed up at a site in the middle of the night full of bugs with the ceiling falling in and documented it all with photos but it was inhabitable. Airbnb said my claim was unjustified. When we reached a settlement they twice misprocessed and didn’t give me my full refund. THEY NEED TO BE INVESTIGATED!!

I was Excited to stay at one of the amazing condos I saw on Airbnb, I booked one, paid half the $, then Airbnb asked for a govt ID then they asked for a selfie, 49 selfie pics later still not verified and didn’t get my full deposit back! What a scam. Reported them to the Michigan attorney general's office as well as the BBB.

After 7 years as a Super Host at Airbnb and so many issues, I'm glad to say that I AM LEAVING THIS PLATFORM!!! I refuse to work with a company that doesn't work with me, ZERO host support or common sense. Every issue I encountered by guest's broken items on my property Airbnb would always simply declines the claim, saying it's normal wear. NO IT IS NOT! I had thousands of dollars in damages over the term of my 7 years and every time I would have an issue I would follow their long and detailed claim process, but would always get a late and unsatisfactory response from them denying the claims. There are other platforms that are doing a way better work, with same or better results and way less headache.

My resort room got broken into and I ended up in the hospital over it. They have failed to help their customer. I have emailed the CEO numerous times and they are bending and breaking the law by lying to their customer. I sent the proof of the break in and have been calling for help regarding the matter for over 90 days straight. It is DEPLORABLE.

You can see others’ reviews with the same story. AirBnB or the Host change a reservation. Then reduce the refund amount (in my case to less than half what I paid for the changed night). Everyone unapologetic about the scam they are running. I added it up and now realize that I overpaid by $600 for using Airbnb compared to booking directly, thanks to their upcharges. They would not honor the refund policy, instead keeping most of what I paid by “recalculating” and saying the nightly rate had changed by hundreds of dollars. I have heard Hosts themselves say AirBnB is a scam. Apparently what everyone who knows does is find properties through the app, but then book directly with the owner to save yourself a lot of money.

My experience is based of the booking side and I have to say that I didn’t have a problem the prior times I rented but on 7/16 that all changed and I will NEVER use the service again. I was traveling with 4 small children and had car trouble. All nearby hotels were full and I was beginning to panic but realized I had the AirBNB. I opened the app showing my profile, previous stays, etc. I was relieved that there was a lot of availability and I thought it would be ok. Sadly I was so wrong and it just got worse. I kept getting an error message when trying to pay explaining that my validation wouldn’t be completed in time to reserve. Shortly after that I got an email asking to submit my ID (as I did years prior). I immediately took the photos of my ID and submitted but this never fixed the error message. Panicking I tried at least 20 times and just kept getting the error message. Ultimately the kids and I had to sleep on the side of the road.

July 5, 2021 I went to the listing that I paid $491 for and upon my arrival I noticed that the listing did not follow the CDC COVID-19 and Airbnb COVID-19 guidelines. I contacted the host immediately and told him I felt uncomfortable staying there due to the unsanitary conditions. After several hours of taking he decided that he would only charge me for the cleaning fee and that I needed to cancel the booking and a representative from Airbnb would contact me. They never contacted me and the next day I was charged for the entire booking that I was told to cancel.

First and last time I will ever use Airbnb. I confirmed and paid for an extra-large place near Disneyland 6 weeks in advanced. With less than 48 hours of the trip, the host cancels on me so they could resell it for a higher rate. Been a week and no refund. Airbnb operator says they can't do anything for me and then LIED that they will have a supervisor call me within 24-28 hours. Airbnb doesn't even allow me to leave a negative review for the host since the reservation was cancelled. I wonder how many others they have done this to. What confidence can anyone have when planning a family vacation if Airbnb and its hosts can pull things like this.

I have been renting a guest house since April 2020 through AirBnB and although they are fine up front (securing guests, collecting money and taxes, timely notifications), they suck at supporting their hosts when there are problems (I just read through the 1-star reviews on this site and see I'm not alone). The latest issue has been in trying to collect $185 for damages done by guests who stayed 3 weeks while waiting for the home they were having built to be finished. They had 4 kids (3 of them were 5 and under) who did a lot of damage ... broke the support bar on my queen Murphy bed, ruined a wire-framed laundry hamper, kept the thermostat running at 63 degrees for 3 weeks and required 4 hours of additional cleaning over and above the normal. That doesn't include things I decided to ignore like a torn mattress cover, stains on sheets, chocolate on rugs.

Airbnb will NOT support the host. I have had several problems with several guests in the past month, and Airbnb has responded, many days later, with perfunctory responses which do not help. They will give me links to click on, but the links do not help. The worst customer service I have ever experienced. If a guest breaks something, you will receive little or no compensation, despite their so-called insurance protection, which is non-existent. I highly recommend other vacation rental sites if you are considering renting out your home such as VBRO or even booking.com.

I booked a stay through Airbnb for a July trip to NYC w/ 2 granddaughters in March of 2021. The host accepted our request & confirmed our proposed stay. 2 weeks prior to our arrival, I messaged the host to verify how to get into the accommodations. He did not reply. I messaged again - no reply. His phone no. was included in our confirmed reservation, so I texted him - no reply. I called him but no answer nor voicemail. Then, six days later, he claimed repairs were needed and asked us to cancel. I refused to do so, hoping we could still work something out, so he canceled on us. I understand unexpected repairs can't be controlled, however, his lack of response was unacceptable & cost us valuable time in locating other accommodations, since our airfare was already paid for & our granddaughters were counting on this trip. We were lucky enough to find a hotel on such short notice, but paid $800 more for it.

I had an issue with an Airbnb and had to go through their customer service to get it resolved. I was told three times that I had to speak with a supervisor and that they would call me in 24-48 hours. I didn't receive a call any of the three times. I was told that they had escalated my case and that a supervisor would claims team member would reach out to me, which they never did. Three calls were dropped (I honestly started to believe they were hanging up on me) and I didn't receive a call back. Two other representatives told me they would specifically call me back in an hour, neither of which did.

We put deposit down on large home for a family vacation. For months we planned and made airline reservations etc. Then, 10 days before our vacation the house was cancelled by VRBO. "Don't worry," they said. "Here is a coupon for $185 towards your next vacation, but you have to use it within 30 days". (So we attempted to use the coupon and guess what)? It can only be used when the rental is above $1685. Therefore even the coupon is bogus. We will never ever use AIRBNB again!

If you want to waste hours of time talking to and emailing people who pose as "help" but are not able to solve problems AIRBNB PROGRAMMERS CREATED, by all means Airbnb is for you. If you want COMPETENCE and responsiveness, go to Vrbo. Airbnb has had 33 hours to unlock my communication pathway to guests, my dashboard, inbox, etc. that froze after a new modem was installed by Spectrum. Lots of officious reps who obviously are not qualified to fix the problem stood between me and TECH SUPPORT. I explained the situation repeatedly -- and the final message from the last in a series of their no-help employees breezily informed me late Friday afternoon that she'd be back in the office on Monday. And that's just part of what is sub-par and dysfunctional. Standards IMO need to be higher.

I recently booked a vacation rental through AirBnb that was falsely advertised. It had unsafe access that was only discovered from reading customer reviews which prompted my friend who lived locally to check the property out before our trip. She found the location to be unsafe and difficult to access which was not accurately described by the rental property. I went to cancel this property and immediately rebooked another property through airbnb for the same dates. I have been in contact with AirBnb support regarding this unsafe property and receiving a 100% refund per the safety and cancelation policy. However, AirBnb support refuses to hold this rental company responsible and will not issue me the refund despite it meeting the requirements of their policy.

I stayed at a place in Bella Vista, AR with 5 people my daughter and 4 others. Spent the night, bought pizza and cupcakes. Simple one night stay. The following day I picking up everything and did everything according to the host's instructions. The host ROSE then stated I need to pay her a late fee and tried to charge me for soiled pillows. She later then gave me a horrible review admitted there were cameras in the place that recorded that 5 teenagers stayed there and that I refused to pay for the stained "couch". Hmmm couch. I thought it was pillows?? Then she sent a complaint to the AIRBNB customer service about these items she wanted to charge me for.

Really bad experience that made me realise that Airbnb is censoring the feedback of guests. Unethical and appalling, I will not be using again. Our story: We chose to stay in a place with good reviews and relatively high price per night (which reassured us in a way that certain standards would be met). To our surprise, the place was super dirty and full of health hazards. We had a young child and we were sleepless/exhausted, hence we just endured the misery till it was over. I wrote a polite yet honest review and the host started harassing me via texts saying also that they will speak to Air Bnb. Couple days down the line a get a notification from Air BnB that my review was deleted! (Without discussing or informing me first) They said it did not meet their policy requirements. When I asked to amend it and resubmit they refused!

I opened my Airbnb account because everybody prefer to reserve now vacation through this website, I noticed that they charged a lot in cleaning fees and another fees but I thought maybe is convenient for big families so I was booking my vacations in regular hotels. Finally, on May 2021 I decided to book in Air Bnb my vacation to Puerto Peñasco, Sonora Mexico (Rocky Point) on July with the host Igor in The Mayan Palace Puerto Peñasco, I noticed in some reviews that they are remodeling the pools and the host didn't knew nothing but they are giving access to the Pools in the hotel next door. 3 days before my trip the host wrote me to asked me my email to send me all the information about my reservation and next day; 2 days before my trip he wrote with the bad news that the resort lost my reservation and they didn't have the information and he canceled the reservation.

In March of 2021 I hosted a Glen ** from Chicago who booked my property for a weekend. After agreeing to all terms and conditions that come with the stay, Glen proceeded to throw a party in my home where drugs and guns were brought on my property. After the reservation was canceled, I involved local police in the eviction process. Glen ** hosted 25+ people outside of the reservation, and completely damaged my home to include kicking down a door and breaking into my shed. A police report was filed, along with all external camera footage proving this horrible incident. After 4 months, Racheal H and the rest of the Claims "Support" Team refuse to pay my security deposit along with other fees accrued from the result of broken house rules. With all of this in mind, I was deployed on active duty order with the Military... This is how AirBNB treats their "Supper Hosts" and their Service Members.

I have hosted for Airbnb for the last two years. It has been a blessing financially but a headache otherwise. There are a few guests that have been anything but honest in order to receive a refund or they have destroyed my property and got away with it. Air bnb does not support the host in most situations but instead sides with the guest. I have 135 reviews. All but 4 are 5 stars. I am a Superhost. However when two woman decided to bully me because they didn’t read the description of the place and wanted a full refund and was denied, air bnb acted as though I was completely in the wrong and continued to ask me days later if I would refund them. They did not care in the slightest that one woman literally had her friend book to tag team reviews and bring down my rating. I found out they were friends on social media. Still did not care. Still requesting me to refund them. No concern of the reviews they had left. It’s been a pretty awful experience, actually.

Yesterday, Airbnb banned me for life for no reason. I had 2 trips planned and within seconds they refunded my money. They would give no reason except I associate with someone who is not allowed to use Airbnb. They would not give me the name or allow me to state my case. At this point I believe they banned me because I am a Woman, I am single, and they are discriminating against me without any cause. Every day they state they do not discriminate. They do!! Even if you have done nothing wrong, they will kick you off their platform. Is it because I am **? Is it because I am a Woman? Is it Political? Is it because I am single? I have the best reviews ever and they terminated me for no cause. They refuse to speak with me or even allow me to know what is wrong. Be VERY CAREFUL!!! Do NOT ALLOW AIRBNB TO KNOW WHO YOU ASSOCIATE WITH!!!! You too can be kicked off of their platform at any time!!!

I have been hosting with Airbnb for many years, and over the years as Airbnb has grown it has stripped away property owners' ability to set their own rate structures, collect deposits, and set cancellation policies, etc. It has essentially come down to their way or the highway. The cozy home-town partnership feeling is gone. My recent frustration is 3 tiered. 1. I rent my vacation property by room, not per person. Setting rates per person frustrates my guests, diminishes my profits, and confuses the process. 2. Not being able to control damage deposits allows Airbnb to take months to reimburse for damage to homeowner's property. I have now been waiting 4 months to get $90 back for damaged towels. $90 is not a lot of money, but chasing $90 has become very expensive in terms of my time and resources. I think Airbnb holds these funds intentionally to maximize the interest they earn on holding reimbursement requests for as long as possible.

Please note the the Natural disasters coverage for cancellation excludes "weather or natural conditions that are common enough to be foreseeable in that location—for example, hurricanes occurring during hurricane season in Florida." So, in case of a hurricane or tropical storm with 60 mph gusts of winds and flash floods, your stay cannot be cancelled without paying the full penalty. And If you're driving down, as with us, during a storm-- you get exposed to this weather and the lack of supplies including gas along the way to arrive at a location with limited supplies due to locals wisely having stocked up. To require forfeit of rental paid in advance OR risk your life is a pretty extreme policy! So, I highly recommend NOT booking Airbnb in Florida during hurricane season, or up north during winter, or... well, you get the point. They want want their money not your safety!

I booked this request for July 25th through the 27th for this tiny house experience that was close to Six Flags, my family was driving from Arizona so it was perfect and convenient. The owner contacted me to supply information of how the 4 people looked like and what ages we were. After I provided our ages and only needed 1 more picture, I messaged her letting her know that I was having issues with uploading the picture and invite, instead of her helping since it was my first time using Airbnb she immediately declined our stay saying she needs to be comfortable with whoever is staying. In no regards in our messages did I ever disrespect or portray unsafe. I followed all her rules until we uploaded pictures of ourselves. I feel by asking our age and how we look like made her choose if she allowed us to stay. We are 4 career oriented and professional adults that experienced our first Airbnb in a negative manner and will definitely not try again.

They only care about their hosts. Host left a very negative review which was not at all a truthful representation of my family's stay and this only after being harassed by the owner that I arrived at noon and not at 4pm like my reservation stated only to be politely corrected that their days are mixed up and we arrived the day prior (after 4pm) in which they realized their mistake.

I had made three reservations for an Alaskan vacation last August. All three properties had a full-refund cancellation policy. Due to the pandemic, the trip wasn’t possible. I cancelled the three reservations and received full credits from each property owner, but AIRBNB kept their booking fees (about $100). It isn’t a lot, but it was a crummy thing to do under the circumstances. I’ve been using VRBO lately for this reason.

I have used Airbnb as both a traveler (positive experience) and as a host (very negative). This review is regarding the hosting side. The Airbnb team does not support hosts in any way in regards to damages and overall disregard of guest rules. All support is outsourced and will play games and dodge any inquiries to their interest. If you're hosting on Airbnb expect extensive damages to your property and ruined relations with all nearby neighbors.

I will begin by saying this is all facts, please ask around to other hosts! Airbnb only cares about the money! For some reason they seem to have more respect for the guests than the host which should be equally respected! They wouldn’t have a business without one, the hosts who is opening their home, and then two, the guests that are booking the homes! Any time a guest calls and makes a complaint or report, it don’t matter what it is, they are not asking the hosts, they are not using common sense to judge a situation from a higher view! They are simply co-signing the guests!

My family and I (wife, 8 month old) were driving to Georgia from Northern OH for a wedding. We were in Charlotte NC on night 2, and at 8:00pm they cancelled our Airbnb for nights 3 and 4 in Myrtle Beach SC. Instead of placing us in a new home in Myrtle Beach and covering the cost difference, they asked me to find a new place to stay (at 9:00pm on my second night of vacation with my family). When I couldn't find anything even remotely priced the same as what I originally paid, I sent them the only options available that were more expensive, to which they replied "they needed to get approval". It was ~10:00pm at this point.

Buyer Beware. Even though their site states that they will refund if the host cancels, this is not true. We had rented a home May 2020 to use for a rehearsal dinner and Sunday wedding brunch. Had to cancel due to COVID. Then booked for Sept 2020 and Sept 2021. Used cash for one, credit (from prior cancellation) for the other. Home owner sold home so Airbnb cancelled on us for the Sept 2021 date. Now they refuse to reimburse the $3000. They will only provide credit. Also, absolutely no additional credit provided for the inconvenience of having to find a new venue on short notice. I do NOT want credit. I want reimbursement. Will not use Airbnb ever again.

Buyer beware…we booked a beautiful home in Atlanta for a week long baseball tournament. Booked 2 months in advance, Paid upfront and communicated with our host. 2 weeks before the trip the host cancels us, “unable to accommodate”. It was a 5 bedroom house and there were 6 people going (4 adults 2 kids). Customer service was no help at all and just kept sending the same text message saying they were keeping us “in my bucket”??? No idea who runs Airbnb, but customer service is basically non existent.

I rented a unit in the keys for my birthday weekend. When we got to the unit it was cleaned, but the bed was the worst bed. The host patronized me with that he had not gotten complaints, I was the first. it was the worst night never got comfortable. It was all board and springs. We left in the morning and never returned. My back could not take it. When I reached out to Airbnb, they did respond within 24 hrs via email. The host refused to refund - not even a compromise. Host was enforcing his cancellation policy. Whatever that means.

My family and I were planning a trip to Washington DC and rented a place hosted by “Adam”. He took my half down months before the trip and with only about 5 weeks pre trip I got an email saying I was going to be given a refund. He provided no information or explanation and didn’t even offer us a courtesy explanation. I reached out to Airbnb but their customer service would respond once every 24 hours and said “although uncommon he can cancel if he wants”. I was told I would get my refund within 15 days.

Last year we booked a trip and had no problems. So I booked my vacation and paid in full back in February 2021. 8 days before we go on June 30th I received an email stating that I had a criminal background match and that my account was being disabled and I was receiving a full refund. I did got my refund the next day BUT I am not able to rebook anything this close to my trip in that area. When I called to find out what criminal background I have they have a traffic violation and a citation that I paid instead of fighting just to make it go away. I am far from a criminal!! No criminal background!

I had to give them 1 star, which they don’t deserve, to submit this review. Airbnb is horrible to their hosts. I was new to this and they give you no advice on how to protect yourself from potential bad guests. Their property damage protection program is a joke, they should be ashamed to even mention it. They should make a deposit a requirement, not optional, and even if optional, should recommend it to their hosts. Turns out that if a guest causes damage you have to submit your damage request to the guest for reimbursement; if there’s no deposit that horrible guest will never reply and completely ignore you. Then after 72 hours you can submit it to Airbnb for their “property insurance” program which is a joke. They have all kinds of hidden rules and are probably looking for ways to deny claims; they denied our claim because they said you have to submit it within 14 days or before the next guest checks in.

Will not allow me to update my email address. When it does not work they tell me to open a new account. This I will not do. The profile edit keeps circling back to an old obsolete email that no longer exists. Can't get help to resolve it. Called and get nowhere. Excuse is security, but they have verified my identity.

Despite information on their website that states the contrary, Airbnb does not collect all the taxes due from a renter. You might find yourself having to pay for taxes that your renter should have paid themselves. Support personnel don't seem to understand the situation and move you from person to person without ever addressing the situation. Be careful!

Our stay got cancelled last minute so we called Airbnb asking what they were going to do to help us find a place to stay less than a week to our vacation. We spent over 7 hours on the phone, got disconnected five times, promised callbacks that never happened and were told repeatedly that we could not talk to a supervisor. We tried Twitter and Facebook as well, and that produced nothing. It's going to cost us at least double the price to find a place on Airbnb so last-minute, and we can get nowhere near where we want to be. All they've offered is $50 to make it right, and after seven hours on the phone, we just keep getting the run-around on talking to anyone about our account. We've booked with this company for a LONG time and are customers in good standing. This is beyond insulting and by far the worst customer service I've ever experienced. I will NEVER book through this company again.

On Monday 6/14/21 at 6am EST, I went into my reservations (which were made in 8/2020) to change payment info and to pay remaining amount which was due in July. Within minutes, I received an email indicating my account was “suspended" and both of my reservations had been cancelled. I called Airbnb and was told “sorry, your reservations are cancelled and you will be refunded”. Within an hour I received an email from Airbnb indicating “oops, we made a mistake and should not have suspended your account”, but nothing we can do (per airbnb). Thus both reservations were cancelled, refund was made to a closed bank account,

I wanted to rent a vacation spot in hot Springs Arkansas and I did go ahead and make reservation for a place in Hot Spring Village. The place did not say that it you was renting part of their home. I ask for a refund the next week and he told me that the rules enforce. To make a long story short I lost $189.00 Dollars. I call and talk with Air BnB they said it was nothing that they could do about it. Please make sure when you book reservation 9 out of 10 you will not get your money back.

My Airbnb apartment was dirty, including blood and bodily fluid stained sheets, used washcloth in shower, hair on the floor everywhere, stained couch, etc. Nothing like the pictures. I sent pictures to the hosts, requested a refund, and they led me to believe I would receive one. They ended up stalling me past the 24 hour period to contact Airbnb (saying they were working on my request, but the app was glitching). They never sent me a refund, so I contacted Airbnb a few days later. They told me they couldn't help me since I didn't report to Airbnb within 24 hours.

My family and I flew to NY and booked an Airbnb which totaled over $1200. Upon arrival the property was dusty, dirty, and dead bugs in tub. We were willing to look past that issue because it was late when we checked in and we brought bleach wipes to wipe everything down regardless. The next day not even 24 hrs later the water was shut off. We contacted the host immediately via phone call and text but no reply. We were forced to find other arrangements due to no water, we had small children (infant and toddler) and we were still in a pandemic and the host not getting back to us in a timely manner. We contacted airbnb. The customer service appeared as if we were going to receive our refund but now the host as well as airbnb has yet to refund anything. It’s been a month now. I will never use that app again.

I rented a house for me and my family and Airbnb does a background check and I was arrested in 2014 but the background check says the charges were dropped and abandoned!! So this company deactivated my account and canceled my reservation 8 days before my trip so I did an appeal and they sent an email saying my account was restored and all restrictions were lifted but they're not lifted. I'm still blocked from my account! So I tried to rent a home for my daughter and allowed her to use my credit card to pay for it on her account and they canceled her reservation and blocked her! I still haven't got my money back yet which is $900!! Beware. Stay away from these people. If I could give no stars I would!! And by the way I'm a nurse. I couldn't work as a nurse if I was a felon and a criminal!! Airbnb you're scum!

I booked a reservation 3 months ago to go visit friends from High school in Gulf Breeze, FL. Yesterday 8 days before my trip is scheduled for this company deactivates my account, cancels my reservation, and tells me I will not get my money back until up to 15 business days later. My birthday is the day after we are scheduled to arrive here. Apparently they do background checks randomly on people and because I have misdemeanors from 14 years ago I am not eligible to use them. There is no verbiage on their website stating a background check can be performed and I have friends that are Felons that were able to book with this company.

I made a reservation on Airbnb for a condo in Murrells Inlet, SC with a "superhost" in December 2020 for a reservation in July 2021. In Jan 2021, the "superhost" took the property off of Airbnb because he had obtained a long term renter. No one at Airbnb or the "superhost" notified me that the property had been taken off of Airbnb. In mid June, the "superhost" sent a message and indicated that he was cancelling the reservation because of Covid and he didn't think he could properly clean the unit in time. I wrote him back and reminded him that at the time of the rental he was advised that this was to be a honeymoon suite for newlyweds on their wedding night. That I didn't understand why the unit couldn't be cleaned with 5 weeks prior to the stay and personally agreed to pay for the cleaning.

We realized our host cancelled our stay while we were on our way to Florida for our honeymoon. 7 hours away from home and we had nowhere to stay. We contacted Airbnb and after 1.5 hours they refunded our money. That was one good thing. But then they tried to help us find a place to rebook and there weren't many options because it was last minute. The place we found was double what we paid for ours so Airbnb gave us a coupon for the inconvenience. When we tried to book the place with our coupon it kept saying the system was under maintenance and we were then transferred to 3 other people at airbnb to try to help us and they were no help. We were on the phone with them off and on for 4 or 5 hours and still didn't have a place to stay. We will not use airbnb again.

Horrible! Celebrating our daughter's graduation, booked what appeared to be a nice home for our family based on listing “facts”. Porn, sexual fetish and scary inappropriate “toys”, books, decor filled every room including kitchen and bathroom. Totally inappropriate for children. Felt unsafe and uncomfortable. Had time stamped photos to prove our experience. Customer service never acknowledged them after numerous attempts to get help and review property. After 30 days a so called supervisor finally returns a message and says my complaint is not in compliance with Airbnb “community” policies!!! Airbnb condones this, allows lies in listings, takes down truthful reviews, and has no moral compass. Not safe, not trustworthy esp for families with children. Sex trafficking is a huge problem. You’d think they would have protections in place. They don’t and they don’t care.

We made a reservation on AirBNB and it was based on nice pictures of the house interior. The description of the neighborhood was "on the cusp of thriving" area, and that it would be a "relaxing stay." When we arrived at the neighborhood, it had several boarded up houses, vacant houses, and groups of people loitering on the streets.

This was my first booking experience for my husband’s employment and possible relocation with this company. After booking a reasonably priced apartment for a month, the host informed me the day before my husband’s arrival that there was a cockroach issue. That was an immediate deal breaker and put me in a bind. I needed to find accommodations quickly as my husband was driving from New Jersey to Florida. I explained to the honest host that the property was not acceptable at that point. She was understanding and refunded our money. Since this made a positive impression on me, I looked for another suitable accommodation. I found one that I thought would be alright, I couldn’t have been more wrong. The information posted on the website was not reality.

This company does not protect owners and hosts at all. One guest at my house wrote blatant lies stating that 2 beds were not queen size which is absolutely not true as measurements were taken. Further, when asked to pull the review due to inaccurate information, they refused to pull the review yet it lowered our rating from 4.9 to 4.88. The host and I reported the reviewer and nothing was done to rectify the situation. This is unacceptable and unprofessional. This is not the way to conduct any business. I would give Airbnb a zero if I could.

Airbnb will always rip you off. Adds hidden unjustified charges, policies that maximize their income and stick it to both hosts and renters. I was ripped off multiple times, I always called them out to get refund. They charged me for adjusting number of occupants even though they are with the limit. Made it look like host charged the extra, then when busted they adjusted the records to show it was part of the remaining amount. I had to rebook a reservation because the host had to cancel, they are trying to rip me off again by not refunding their fees.

Airbnb is the worst hosting App I have ever used. They are greedy, and uncaring. My life was put in danger by sending me to a wrong address which put my life at risk in the late evening. I could have been shot! And I had to drive additional 200 miles to the correct address, the same evening. I miss a day work and lost money because of this. When I told them the situation, they don’t care and even suggest that my host cancel my booking so they could refund the money to me. They don’t want to compensate me for what they put me through! Their customer service sucks!

I had a guest named Mario in my suite, who booked for 1 night with 3 guests in my smoke free and pet free home. He brought a lady - total 4 guests, and a dog. After talking to my housekeeper who explained that this is a pet free home, one of the support Valentina refunded the guests full amount making him stay for free. I am not feeling safe. Giving one star to Airbnb support Valentia. Valentina cancelled the booking after 6 days of check-out and made it cancelled by host. When I never did,

We rented a Airbnb for a 3 month stay for my new college graduate medical interning away from home from a "super host" (basically highly recommended on Airbnb). One must keep in mind that fraudulent activity occurs on this site for these ratings and that your loved ones may be placed in unsanitary, neglected, unsafe, and/or dangerous situations for Airbnb has no one inspecting or directly investigating that these reviews are truthful or the sites themselves (it is just a platform for hosts to place their properties and secure payments).

This incident of 2 reservations cancelations back to back. I booked two separate reservations with an Airbnb in Skagit County. They both accepted my offer...and my money. The 1st Airbnb reservation was good to go until a month & a day later, out of the blue the host canceled my reservation? The host msg me & basically said that she was "unaware" of my booking. And stated that due to COVID-19 she wasn't booking "any" reservations. No sorry, no mention of a refund...nothing. I contacted the Airbnb HQ. They 1st said everything was good to go...but once I explained & once the support person took a second look...they then realized my reservation was canceled. My refund was immediate, and so the next day I booked my 2nd reservation.

We booked a reservation with Intteli, in Davenport, FL (ST7040). We booked our house rental through Airbnb, and 6 months after the confirmation was made, and paid in full, the host notified our family and stated that she was cancelling our reservation because we didn’t have enough reviews on our account. This is wrong in so many ways!

Host Logan LIES, and deceives. Airbnb backs up lying hosts. They allow hosts to use a completely wrong location of the property. When it's really like 5 miles away. They refuse to reveal the actual location until the day before check in. Complete scam all around!

Always found the vacation properties clean and adequately furnished. Properties were always in good neighbourhoods and easy to find. This is indeed a very useful way for families and friends who want to travel and stay together in a homely environment.

I got an Airbnb five years ago in Las Vegas. It was as advertised with nothing more and nothing less. It was a floor rental for one night for $10. I shared the floor with a couple of other people, and this apartment had a couch and a two bedrooms for rent too. The renter has not been hacked and my account has not been compromised.

I love this service. I have stayed in some really wonderful apartments over the years and all the host have been fabulous. The apartments have been in the best neighborhood, affordable and walking distance to everything and I love the fact that I can easily book right from the comfort of my home.

Booked an Airbnb in Mexico. Airbnb subsequently pulled the listing and, according to the host, removed his ability to access his account. Airbnb did not cancel our reservation or inform us in any way. We arrived at the home at night, with 5 suitcases and had no way to access the residence. There we were, literally on the street with nowhere to go. Calls to Airbnb didn't go through, their "helpbot" was useless. We were forced to drag our suitcases to the first hotel with an opening and get a room for the night. Airbnb was "sorry" and refunded our money (to arrive in our account in 3 - 5 days) and gave us a $38 coupon to use for another booking.

The rental was clean and just like the pictures. The kitchen was well equipped with pots and pans and spices. The yard was fence and it had a nice front porch. The owners were flexible when asked to extend the exit hours.

AirBNB is a good platform for consumers as it provides reviews by other renters so individuals know exactly what to expect from other unbiased renters. It also keeps the vacation rental market competitive so pricing is fair.

I showed up at my reserved Airbnb only to discover the “host” had died last year and the new owner was not an Airbnb. I immediately sent notification advising them of this. I had to rent a hotel, luckily one was available at the same rate. I have been trying since 4-16 to get a refund and I keep getting the run around. Texts from someone who claims she is a Supervisor, but she has done nothing. I will never use them again. I am turning it over to my credit card company as a non receipt of services paid for. Good Luck!

Airbnb helps lots of travelers to find a place where it fits families needs and also it fits families budget. They can enjoy the stay without stress 'cause AirBnB usually have the main needs that families are looking that hotels don't have.

I understand hospitality companies are in desperate need of funds due to the ongoing pandemic, but I had no idea how bad things were with AirBnb. I recently tried to book on AirBnB a short getaway this coming Memorial Day weekend. While confirming the hotel, AirBnB's site displayed an error message noting that the hotel I was trying to book "was no longer available" for the selected dates. Naturally, I refreshed the browser to try to find a different hotel. I found the same hotel, which offered the most competitive rate, and tried to book it again. The second time, however, I was able to book the hotel as the error message no longer appeared.

I have found great vacation spaces on this site by the details, pictures and especially the reviews. I trust this site because the places are all verified and rated/reviewed by the people who have stayed there. I highly recommend this site. I have thoroughly enjoyed the places I've stayed.

Did two rentals through them. First was great but second was awful. My sister and I ended up locked out for hours and didn’t trust the door after that so left after first night for a hotel but due to policy I still was stuck paying 90% of cost of five night at the other place. And contrary to advertising the place was not a good neighborhood at all. So felt very unsafe and spent at least two hours on phone. Absolutely ridiculous. Lost all faith in them.

I've always had pleasant dealings with AirBnB. All of the hosts I used were superhosts and they were friendly and courteous. They also offered great accommodations and prices. If I ever had an issue, AirBnB was there to guide me through it in a timely fashion.

We created our own amazing vacation in Florence and Tuscany, Italy by finding just the right Airbnb rentals with superhosts. Booked a year in advance. All places exceeded our expectations, and the hosts communicated everything perfectly. Planning another trip along the Oregon coast this summer, thru Airbnb. Highly recommended.

My experience comes from the hosting side of AirBnB, even though I have enjoyed using this site as a traveler. AirBnB has stepped in so many times to assist myself and my potential guests to coordinate the reservations should there be adjustments needed like pricing to fit budget requests. Their 24-7 response has provided me with answers that I have been able to relay to guests... when I can't quite figure it out myself. Their HUGE insurance policy gives both the traveler and me, the host, peace of mind and makes all of us comfortable in an un-expecting world. Their platform is easy to navigate both on my phone and my laptop. But I think the thing that I like the most about AirBnB...are the people I have met who have stayed in my Chicago rental apartment over the years. Travelers traveling.

https://abnb.me/SnacJGb30fb. Very calculated and DISHONEST host. Carole will go to great lengths to make sure your negative review never sees the light of day. I left my stay early due to the pool being frigid and unheated. I mistakenly assumed since the pool was the front featured amenity, it would be heated.. I fully accept that mistake. My previous experiences with pools, hosts have specified if the pool wasn’t heated and would offer to do so with an extra charge. When I asked Carole about the pool however, she launched into a rant about how it was too expensive to heat her pool, offered no solution, and if I wanted to swim I should go to the civic center or the Marriott.

HOPE that you don’t have any issues with or during your stay! In my case the owner of the listing had bed bugs... was aware of it and still continued to rent out his property. Yet at the end the owner was more helpful than Airbnb. I made several requests to speak with a manager.. Called 18 times and each time I was assure that a supervisor will contact me... after 6 days I am still waiting for a supervisor. Each time I called Airbnb I was told that there was nothing they could do as my case was assigned to a case manger and the case manager is the only one who could help. The case manager doesn’t respond to the thread and if he does it’s only in the middle of the night. I had to stay up past 12 am to be able to speak to someone very briefly before they would stop responding again.

This is the best place to stay while on vacation anywhere. It's always best. You can't beat it at all. This is better than a hotel and I would not go anyplace else.

Minutes before arriving to my paid reservation I am unable to contact the host. I contact customer service for assistance. They aren't able to contact the host and let me know they will be reimburse me. It's 8pm on a Saturday and my family has nowhere to stay. I'm sent a link from customer service to find another host that can accommodate me, no one can. Then I was told to if I get a hotel due to no availability I would be given that money back, with proof of a receipt. When I sent them the receipt I got denied my credit. Hours spent looking for new booking on Airbnb, finding a new place to stay in the middle of the night and all the time spent talking to customer service and they denied my reimbursement that they told me I would get.

I would highly recommend staying the hell away from these people. Planned a trip to Palm Springs in February 2020 Before COVID really was a factor. Canceled trip a few months later due to COVID and took the credit as the hosts refund policy was not so good. Now Airbnb are forcing us to use our credit $800.00 + dollars by December 30th 2021. Asked for an extension and they won’t even do that. Scumbags. Literal scum of the earth. COVID is still a thing, still can’t cross the border with no end in sight either. But they did say message us 2 weeks prior to the expiration of the credit. For what? So you can say we are SOL? Will never use this company ever again. Disgusted with how they are dealing with this.

I have used AirBnB several times, with my first being as I was driving a long distance with my family and we needed to adjust our route. I ended up being able to download the app, find a good spot, and book the place very quickly. Since then, I've used it a little more in advance. Most recently we used it to book a townhouse in Charleston, SC for a business trip. I've never had any issues with any of the places I've stayed - all were very clean and they've had more room+better amenities than most hotels.

I am a travel nurse. My friend and I rented a property for a 3 month travel assignment from a host (**). The host was very rude, nasty, unwelcoming and spiteful! I was at this house for 4 days with no running refrigerator. I lost all my groceries because of that. The house was hot like hell. The host controlled the A/C until via his phone. The co-host which was his his girlfriend kept showing up to the house unannounced.

The properties that are available are usually clean, well maintained and well managed. The only issue is with the company itself and the payment system. It's VERY difficult to get someone on the phone and their merchant system often times rejects cards even though they are in good standing, which can be embarrassing. Hopefully these are just growing pains and they have worked this out.

I can always find exactly what I need for my vacations on AirBnB. It’s great to be able to feel at home even when you’re away! The hosts have always been amazing and communication in AirBnB is simple.

Prices are great!! Offers the luxury of home while on vacation!! Cheaper than most hotels with more to offer! The more people you have to split costs with the cheaper it is, just make sure to check the maximum occupancy requirements! Many times you can get cheaper rates if you rent from home on the state lines! Many are pet friendly and all have way more room than you would find at any hotel for the same cost! Enjoy the feel of home while away from home!

Every time that I have stayed at any Airbnb around the world had made feel belonging to that country and not a stranger. Sharing their culture expression on those places made me love more my staying embracing every moment of my staying. It has given me the chance to dream believing I could live there all my life because I felt at home. The places have been cozy, warmth and beautiful. From the smallest to the biggest ones.

I like Airbnb because it is so customizable to what you're wanting to experience on a vacation. It's easy to find exactly the type of home you want to stay in and, now, they also offer opportunities to book experiences in the community you're vacationing in. The ease of communication with this travel site is wonderful as well.

Last summer we used Airbnb for our stay at the beach. We were set up in a 5 bedroom house that was in a rental community. The house was everything that we were promised and then some. We had a great experience which started with the accommodations. We have nothing but great things to say about Airbnb.

I recently used Airbnb on a trip to visit family in MI and it will be the last time I utilize this service. When we arrived at the home it was unclean, broken down, had an odor, and the door locks and many of the lights were broken- a major safety concern in that particular area. We immediately left the home to find alternate housing and contacted the host requesting a full refund as we were not in the home for more than 10 minutes. The host was argumentative stating that all of my concerns were unfounded, despite having taken pictures to support my claims.

When I arrived at my reservation, the room was dirty, the shower was broken, and there were tons of people in the home. There was even a man sleeping on the couch. I told the host immediately, and he told me that this was just the way it was for this price and he would fix it soon. I left the key in a secure place, locked the door, and texted the host. I never slept there, or anything, wasn't there an hour before realizing this wouldn't be a good fit.

DON’T TRUST AIRBNB. I arrived at a reservation and the house reeked of cigarette and pot smoke and was a MESS. The poor air quality sent my 5 year old into the first asthma he’s had in a year. I called the host and he said of course I could cancel, he would give me a refund. He also asked if I would I mind providing testimony to the state of the home (which I did) so he can go after the guests who damaged it? I didn't get that refund at first, although I shouldn't have been surprised when it happened. It should have clued me in as to the type of person the host was when he didn't cancel my reservation himself before I arrived. The reservation I made said I was coming with 4 small children, in addition to myself, my sister, and my brother-in-law. He STILL let us come even knowing the state the house was in.

What a laughable experience. Airbnb actually allows a condo on their site and the doors of this condo don't even shut completely. Not safe, buyer BEWARE! I was scammed out of money and did not stay here! Never again.

Airbnb is withholding my full travel credit based on fine print detail that no normal person would have seen. They are crooks. The app does not give fair warning about splitting up a trip payment into two payments, which apparently voids your travel credit. Dishonest, incompetent customer service, misleading app that makes it seem payment plans are ok, when in fact when used void your travel credit. I will never use Airbnb for another trip again.

My account has been placed under review by error twice now. This second time, they made me lose the reservation, and did not solve the issue. Talking to customer service has been near impossible. I have been trying to solve the issue for over 24 hours now and have talked to 5 different people. Airbnb used to be excellent. They have really become a horrible company to use. Definitely avoiding them from now own... there are so many other excellent alternatives out there.

I've been commuting back and forth New York city and stay in Airbnb's on a regular basis. I've had a couple of nightmare situations. Not able to get into my rental late at night. Not being able to contact the host. Staying in dangerous neighborhoods on a regular basis only to find my room doesn't have a lock. Only to have Airbnb Take the side of the host for any issue. They quickly forget about the nightmare situation the host or location put me in. I'll never support their business ever again.

I had a listing and they applied a promotion to my listing without my permission. When I try to explain to the guest who had requested booking based on promoted (discounted) price that this price does not work for me, I see there is no link to reply. They had removed the reply link, so I would be seen as the bad guy who ignores the reservation request without explanation. Customer service was of no help to me. IF ANYONE OTHER LISTERS HAD SIMILAR EXPERIENCE, PLEASE SHARE IT SO AIRBNB PROFITEERING STRATEGIES WILL BE EXPOSED.

We had to cancel our reservation during the first severe outbreak of the Covid virus. The country was put on lockdown. Alaska Airlines refunded our money right away, tickets for sporting events were refunded, car rental refunded, the gracious owners of the home we had rented, refunded us the amount that Airbnb had paid them. There was $222.28 withheld by airbnb. They refuse to refund the amount, even after going through the Better Business Bureau. None of this was our fault. Taking someone's money during a global pandemic and hardship is beyond wrong. We will never use them again, nor recommend them to everyone we know.

This has been the most unprofessional treatment and service I have ever experienced in all my life. I have now been patiently waiting for a response that has not not arrived at all. I have been assured if I was patient and gave Airbnb time to "investigate" and respond and now it has effectively cost me my job, as I was fired today after being on the phone for over an hour at work trying to seek out some semblance of customer service and integrity. Now after having spent almost 3 literal days waiting for help we have lost our place to stay and it has cost me my job and Airbnb has still not responded.

I am a Superhost for Airbnb. I have a modest home which fits 8 people. For safety reasons and comfort I will not host more. I have a no pet policy r/t past experience of pets destroying furniture and defecating in an old rental with no accountability from owners of pet. I recently had guests reserved home for 4 people, no pets. They arrived with 11 people and a black lab. I contacted the guest and informed them they were against contract. I had reserved a pet friendly hotel just minutes away for the additional 3 people and dog. They refused. They spit on the security camera on front porch (which was noted in the rental listing), pulled apart the pull out sofa and with the amount of black dog hair in the mattress I assume the dog was sleeping on it. They spread cereal throughout the house and ground it into the floors. It took a total of 12 hours to clean the house, steam clean the mattress and eliminate the dog hair from the cloth furniture.

I have lived in more than 30 countries and used Airbnb most of the time. The vast majority of the experiences were very positive and allowed me to meet friendly and outstanding personalities. But in recent years Airbnb has supported too many dishonest individuals by allowing them to profit by scamming travelers. I complained several times about such situations and even presented some cases to the local police but Airbnb ignored such complaints and ignored the copies I sent them of the police reports.

First time booking and had a one and done experience. Rental was falsely advertised as 3rd night free but discount was not applied by Airbnb and they refused to refund. Host agreed to refund but has since went unpaid and went unresponsive. Escalated to Airbnb and they refused. Apparently false ads and click bait are fine with them.

Used to be a 5 star company, covid hit and they promised payout to hosts. Now their host referral program they are deciding not to pay as well. Why can a company break so many agreements and get away with it?

I used Airbnb for the first time and had an awful experience. The cabin we rented was easily 15 years more run down than in the and we woke up with a mouse on us. The owner was continually harassing me verbally and via email regarding animal rights and other political issues despite my numerous requests she stop. When I contacted Airbnb to block her, they were unhelpful and the chat system kept crashing. On my third try to reach out for help I finally gave up and deleted my account entirely. The trip was spoiled and I spent a good two hours in back-and-forth over email and chat regarding it. I believe AirBnb to be unsafe, unethical, and not worth it.

I have been using Airbnb for 3 years about 10 times. It was far better before. You could talk to a real person right away then. This time I had a horrible experience staying at one of Lake George's properties. On Friday April 2, I drove 3+ hours from New York City to Lake George for a Covid-19 Johnson & Johnson vaccine shot. The place had no toilet paper, the toilet was not even secured and wobbled back and forth, and the pans had grease in it. The host agreed to a full refund if we cancelled. I had the vaccine shot appointment on the next day on April 3 so I could not leave that night. We left around 11:40am the next day on April 3 to go get my vaccine. Then the host would not return my messages regarding refund request for the second night which we did not stay for.

Airbnb needs to do a better job screening their hosts. I would never use them again and here's why: I booked an apartment at Gregory's place at 285 Roxbury St in Boston. When I drove up to the place I parked my car on the street between two other cars. I saw to the one side of the house young adults playing loud music, talking loudly and smoking cigarettes. On the other side of the house, I saw a group of men talking, drinking out of paperbags and staring at me. I immediately felt uncomfortable. I went inside the house up to the room I had booked and noticed how cold the room was. There was no thermostat to adjust the temperature in the room. I looked out the window and saw a car double parked alongside my car. The person was looking inside my car. I suddenly felt very unsafe. I went outside and got in my car. The other car saw me and drove away.

This was my first time using Airbnb and it has ruined my trip. I used all my motel budget to rent a house for a week in Fairfield California and now I find myself sleeping in a vehicle because my host canceled and I won't receive a refund for 15 days. Worst experience ever. I am working out here and am without a shower and bed until I get my money back. Thanks Airbnb.

I am used to booking travel for I have a federal government construction company and this is what we do. I had an extremely difficult time trying to book a stay at Homestead, FL for a crew of 4, not including myself. Believe me I am a business owner and I do not like writing bad reviews, but I felt that I had to. After waiting for a customer service rep to finally get on the phone (2 hours later), I was told that I cannot book for a group that does not include me. So, after 2+ hours of dealing with the AIRBNB, I switched to VRBO and booked a similar place for my guys with no issues. Hey AIRBNB, your website sucks!

SCAM ALERT. Lakeview Cottage at Lake Weir hosted by Frank and cohosted by Eileen. CON ARTISTS! AirBnB and host totally ripped me off. Host advertised his place as a LAKE VIEW cottage NEXT DOOR to a restaurant. When in fact this mobile type home (advertised as a cottage) is across the street from the lake, behind houses and trees, there is no lake view, and it is not next-door to the restaurant. When I asked for a refund, the host was arrogant and rude and refused to refund my money. Airbnb customer service gave me the runaround for weeks and wasted hours of my time. They would not refund my money, even when it stated in the guest refund policy that, "the listing’s description or depiction of the Accommodation is materially inaccurate with respect to: the physical location of the Accommodation (proximity)." And "the place isn’t as it was described in the listing description."

My sister rented a place for our family in Myrtle Beach and it was beautiful. The problem was that I killed a roach and my sister saw a bedbug so she contacted the host and we left, at 11:30PM. The host promised full refund and we found somewhere else to go. After my sister's review, which I might add was very nice it just stated she saw a bedbug so we left, but she talked about how nice the property and host was, the host refused to pay her. Airbnb allowed this lady to do this without saying anything, although they saw the pics and the info where the lady agreed to refund.

The furniture is often worn out and second hand (think Grandma's cast offs). The beds are not very comfy. The owners try to overcharge you for anything they can get away with. There are ALWAYS extra fees for cleaning and management. In the end, it costs almost double what a hotel costs! And the owners are always looking for a way to charge you for wear and tear. Or anything else they can try. For example, one owner/manager told us to leave the keys in the mailbox. Then the keys were stolen, but they tried to pin it on us! We ended up in arbitration, and had to pay $30 for something that was clearly not our fault. I can think of only two reasons to use Airbnb. One is for housing a lot of people. But even then, they upcharge for it, or don't allow it. So that doesn't fly. And secondly, for using the kitchen. But who is going to buy groceries for a couple of days? We are not likely to ever use Airbnb again. The price is unaffordable.

How dare anyone expect everyone to own a cell phone! We don't all need to own one of these contraptions! My landline has worked just fine for almost 60 years! Condescending apathetic representative was zero help, and made my first time using this business a nightmare! There has to be an alternative to this requirement for people who are NOT Millennials!

Airbnb has to do better job of screening hosts. I've had some really bad Airbnb stays; to include dirty linens not changed between guests; smoke alarms chirping; smelly conditions; cockroaches; etc... Reviews are semi-worthless because most of us, including me, always leave good reviews. Can Airbnb have inspectors go undercover and check on hosts? If Airbnb wants to command pricing similar to even cheap hotels, Airbnb has to address quality of stays, especially cleanliness.

This is a great platform but any time a host needs help with anything, they're waiting days for a reply, if they ever do reply. If you disagree with a guest, good luck. The guest submits for a refund, posts a public review against you. You suffer constantly. You will lose any Superhost status, you will lose that revenue, you will have that negative review on your profile. Airbnb could care less if there is a police report against your guest. They "escalate" your case until you give up. Nobody ever handles your case and you're chasing them down constantly for updates. Meanwhile that review is still publicly posted. Nothing ever comes of this and yet within 24-hours or less, a guest case is opened for a refund. As a host, you can't even get a reply in 24 hours as a host. Never. Again, great platform but horrible host protection. It's way too one sided.

As another reviewer put it, Airbnb started as a very customer-friendly company. Not anymore... Calling Customer Service has become a game of punching numbers and a test to the patience of the most patient being; they make it impossible to talk to someone. I have a reservation for 2 more days, and Airbnb called the host indicating that the reservation had been "withdrawn". I had no way to contact the host because Airbnb blocked the numbers (phone numbers and code given by the host) even though the reservation had been approved at least a week before by the host.

Airbnb as a company that started in San Francisco (in the early days) was a great small start up. It had a grassroots vibe and a concept that was groovy. The customer service in then was effective, proactive, and respectful. They took care of problems. Not now. This last year I started renting out my mountain home in the San Jacinto mountains. I was very successful. Wonderful people came to stay at the home and loved it. Every booking we did a super COVID-19 sanitizing. Luxury linens. Full pantry stocked. Gorgeous home. Great views. I was a super host. You would assume that Airbnb would want to honor a great host. No. One negative review and it was all gone. Poof.

Anyone reading this - Don't book with Airbnb. They are a heartless company that doesn't look after customers and manipulates their policies to take as much of your money as possible. I booked a property on Sunday, found out my spouse's grandfather in France is very unwell, and cancelled the booking less than 20 minutes later. The hosts graciously refunded us while Airbnb kept $600+ in "service fees", and did not respond to a request for refund we made on Tuesday morning. When we investigated and discovered France is going into a 4th COVID lockdown and her family advised her against traveling until she's vaccinated, so we decided to re-book (with the same gracious hosts) on Tuesday night.

I booked a reservation for a month's stay through Airbnb with a host and paid almost 2 grand for a month's stay and then requested a refund literally 5 minutes after I read the poor reviews about bed bugs and unsafe location. Airbnb claims they cannot refund since the host refused and bedbugs was not a valid reason for any refunds. However, guests have the option of cancelling within 48 hours for a partial or full refund which I did not get since I was awaiting AIRBNB's mediation team and nobody from Airbnb mediated or assisted me with this reservation despite my attempting to call airbnb and to seek mediation via email on the airbnb webpage account I have.

...Booked it first time in 01/16/21 to go to Miami beach for the end of March 2021. It was very good price at that time ($316/4 nights), but when we arrived Host said Airbnb canceled their account and referred us to call them for a refund. We were shocked and asked them to find us other place with the same cost for current market price, because it was spring break now. It took them 4 hours to solve nothing, except gave us a credit of $31 with some referral sites to book somewhere else for 9-12 miles away with $510/4nights around 6:30PM. Even I called them 3 times after the first call to ask them to call me back for solution, but received no response.

Airbnb has a divisive and lucrative policy of charging the clients sometimes full amount for reservations made months in advance. They keep huge amounts of money in their bank. They pay the hosts only one day after the tenants arrive, and it takes a week before it reaches our bank account. In addition, they charging considerable administration fees to the hosts. This policy is unfair, as I do not think many people know about it.

In February months before our vacation, my husband and I planned our trip to the beach with our 3 children. We choose a home that would fit all of our family's needs. We received confirmation of our reservation, we had an AirBnb verification code, and our credit card was billed. We trusted that our family would have a beautiful comfortable place to stay. After an 8+ hour drive to the beach we spent some time on the beach with our family until check in time. As check in time got closer we did not receive any information from our host Scenic Stays about checking in. When we contacted the host we were told that they rented the house to someone else and had no communication with AirBnb.

Worst seven hours in an Airbnb!!!! It was filthy, one of the doors didn’t lock and it smelled and looked like the carpet hadn’t been cleaned in a while! I contacted all pics included & offered 150.00.

Occasionally I search Airbnb for my vacations. I consistently see three incredibly annoying things:

Lots of hidden fees and charges. No support for consumer's protection and experience. Lack of corporate regulations to protect the consumers and renters. Don’t care about the renters. Save aggravation, rent from reputable hotels instead.

I booked a place in Oxford, MS for 4/30/21-5/2/21 at $47/night and was contacted by host thanking me for the reservation and inquiring as to the nature of my visit and when I would arrive. I answered his inquiry and thought I was all set until 15 minutes later I get a text stating that the price would be $250/night! The host stated that it was graduation weekend at the university and that he had not uploaded the new price. Well, he should have already done that. I just cancelled the reservation, but thought that was very bad business.

First time using Airbnb.. Paid for my trip 2 months in advance. Asked to verify my identity by sending a picture of myself and my CA issued DL, 1 week prior to my trip. Got an email back from them stating that my account was deactivated and they would be issuing a refund because of my criminal record. Mind you, with my job I have to keep DOJ/FBI clearance so I have NO RECORD! The place they used to verify my identity, inflection.com stated my race was ** (I'm **). I understand that Jones is a common name, but they went off of one report and didn't reach out to verify any other info. Now, I'm one week away from my trip in another state and have no place to stay. NEVER USING AIRBNB AND DONT RECOMMEND TO ANYONE!!

Went to Big Bear and heat was broken and 40 degrees and carbon monoxide alarm was going off. Host returned money. Airbnb will not return service fee or taxes. Horrible experience. Would never use this company again.

I don’t blame Airbnb 100% for the conditions of the rental however I wonder if they ever check the places listed on their site. There was a foul odor when you open front door but never really smelled it inside. The house was very dingy dirty and was only surface cleaned. We were charged extra fee for Covid cleaning. But you could tell not cleaned. The owner controlled thermostat and left a note to conserve water and electricity. It was very odd place. Also parental lock on tv. First time using Airbnb and a huge lesson learned. We booked a flight out two days early because we were disgusted with the place.

The location was infested with dead and live bugs, clothes from former renters in draws, dirty fireplace and heat was shut 4 hours early so we couldn’t shower on the last day. All of which I have videos of. The owner was advised instantly and said he had no other locations. Airbnb was advised when we returned. Offered no help, credit or explanation as to why this was acceptable and offered nothing to me. Very anxious to close the case. Shame shame on both the owner and Airbnb. This is my first review ever. Deemed it to be absolutely necessary under the circumstances.

DO NOT RENT ANY PROPERTY WITH AIRBNB. THEY WILL NOT REFUND YOUR RESERVATION, THEY DON'T CARE ABOUT COVID. They live in a parallel world. My son needs to be in quarantine and they would not give a refund for it. What kind of business is this..

Rented an Airbnb place near Big Bear mountain in CA. The pipes froze and we had no running water. We had to melt snow just to be able to flush the toilets. Owner refused to pay for a plumber to come out immediately to fix the problem even though we had a single mom and two kids with us. Airbnb customer support promise us they would be able to resolved the issue in a timely manner. This was not the case at all. Instead we spent several hours waiting for the case to be resolved. They told us they would give us a refund plus credit to be able to book a different Airbnb place.

I made a reservation by mistake for 1 day instead of 5. I contacted Airbnb and they told me to contact the host. I did and the host cancelled the reservation and requested I make a new reservation. I did for 5 days in total. I noticed we were charged 2 different receipts totaling more than the price advertised. I contacted Airbnb to inquire as this was beyond our budget, more than what was advertised, and we desperately needed options -- basically, to cancel and find something within budget as advertised. I asked if this was a mistake considering 1 of the receipts may be for the cancelled reservation. I was told someone would examine and get back to us.

Airbnb listed a property as available. Property was reserved, payment made and accepted, and a confirmation email was received. The Airbnb website reflected a pop up stating "Seller has confirmed reservation". The result was that the property was not available and the seller had not actually confirmed the reservation. Airbnb called to cancel the reservation and blamed the issue on the listing individual. Very poor customer service Airbnb. We will not be using Airbnb going forward and will tell all of our experience.

Because the hosts understood the injustice of what had happened to our reservation they were able to work with Airbnb and our reservation was given back to us. I am adding a star to my review. Overall the experience was very stressful and I spent an entire day working to resolve it.

I am upset because my identity was stolen and used to book a room on Airbnb. When I reached out to Airbnb they never wrote back to me or tried to help me. Now I am fighting a charge on my Visa. It's awful. I will never use Airbnb for anything. Never.

After 3 years and 100+ reservations as a host with Airbnb I have concluded that they simply could care less about providing good customer service. Seriously... they have the absolute worst customer service I have ever experienced. They treat hosts and guests both like dirt. The app and site are buggy as hell and have been for years. When you have an issue it takes about an hour to get on the phone with someone. And that person usually can't help you and refers your "case" to another group who will "call you very soon" but they never do.

I made a reservation through Airbnb on December 24th and paid $2,653.94 (Address **) for one month. I was told it was refundable if I cancel before March 4th. I cancelled on February 23rd 2021, before the mentioned date due to Covid as my child was supposed to accompany with me to Kingston. It is very unsafe for us to travel so we decided to cancel the trip. After I cancel the trip, instead of receiving a refund they charged me again for $758.91. So in total they charged my credit card for $3,412.85 because I cancelled due to a PANDEMIC. After a run around between the Airbnb and the host, I am told that I do not receive a refund. Three is a Pandemic doing on and instead of helping their clients, they are robbing them. If I could give zero star, I will. People think before you book them.

On March 1, 2021, I have a guest who cancelled her booking 1 day prior to her arrival due to the lost of her brother. She opted in for 10% discount with non-refundable option. Airbnb extenuation circumstances policy does not list family death as a covered event. https://www.airbnb.com/help/article/1320/extenuating-circumstances-policy

We booked a trip for summer of 2020 to go to Disney world. We had to cancel due to the pandemic and the fact that we are a military couple and are stationed in Japan. We were given orders by the US military banning us from travel so it was impossible to go on our trip. I tried to get a refund for the trip and was told to call back in a month or so when Airbnb’s policies were updated. I did so and was told that I would get nothing back from the $500 I spent. The customer service was extremely rude. I lost my wedding, my trip, my honeymoon, and $1,500 all at once and the customer service people treated me like I was stupid and acted as if I was a huge inconvenience. It makes me not want to use Airbnb again. The customer service representatives were condescending and mean, for lack of a better word.

We booked a property on Airbnb with TurnKey. Within 24 hours, we learned there was an additional pet fee and that they demanded our personal email address to proceed with sending information. They refused flexibility in checking out, demanded $200, and that we provide a personal email address. Alarmed at their business practices, we decided to cancel. The reservation was booked 4 months in advance. Turnkey charged us $1331 and refused to refund it even though they have four months to re-rent the house in the popular area of Bodega Bay and even though we told them within 24hours of the book. Their reply said that they were upholding the airbnb cancellation policy when, in fact, Airbnb said it was TurnKey's policy.

This company will rob you blind! I had a room set up which was $250 that said "Private condo". I found out that there was someone else sleeping in the condo so I cancelled and they gave me $50 refund and pocketed $200 without even an apology! They are absolute thieves and I will never give them a single dime for as long as I live.

Stayed at a Tahoe lodge and one of the bathrooms had a cold shower and the WiFi went out for 3 of 4 days. Host lied about issues to Airbnb. Lodge was full and no other options and maintenance could not fix. Airbnb refused to do anything offering different excuses each time I responded to the their questions. A hotel would have discounted or refunded or offered complimentary vouchers for this kind of issue. Airbnb refused to do anything even though the chat log was clear and I notified Airbnb immediately when the host was not responsive. I was shocked at Airbnb. Customers made Airbnb and now they have lost sight of their underlying business model. Without satisfied customers why choose Airbnb? Hotels are offering better deals now so I don’t think I’ll use Airbnb again.

I have been booking Airbnb for years for our company and my co-workers. Recently I rented an apartment in SF from a man named Josh ** for my co-workers. I told him that I needed a place for 4 and he accepted and confirmed. Once booked I gave him the number of the guest staying and he called me less than 5 minutes later to cancel because I was not staying. I told him that was fine and to cancel and sorry for any issues. He said I had to take it up with Airbnb and hung up. Then I got a notice that I would not be refunded and I was in violation of policy.

This was not our first time staying in an Airbnb, but it will be our last. Our family headed to San Deigo for a week of relaxation and fun but instead we arrived to a home that was dirty and unsafe. If that wasn't enough, we then had to deal with a dishonest "superhost" that was clearly in it for the money ... saying "all the right things" (following protocol) but was only willing to put in minimal effort.

Warning: AIRBNB takes care of its Hosts and not its paying customers. I recently rented a house for a family reunion in the Summer. The Host agreed to the week and we made our plans which involved three families and a lot of scheduling. After three weeks the Host cancelled our week. I was surprised to find out that the Host is charged only $50 as a cancellation fee, where if the renter cancels, they are charged 50% of the rental fee, which in my case was $5,000. When I tried to post a review to warn other potential renters, AIRBNB said that once the Host cancelled you are unable to write a review on their website. AIRBNB is very unfair to their customers. I will never use them again.

To keep it short they got paid, your trip finishes or you have problems. Good luck. They don't care. We will call you back. Never. We do not care if there is misrepresented properties, extra fees, a wolverine in the bathroom. We don't care. We have your money and you're not getting it back. Go to VRBO or find a nice hotel. Quality Airbnb are expensive. Never again.

Booked a stay at an Airbnb property and they charged me twice. They immediately recognized their error and indicated they would refund the second charge (so far so good). Except the charge was in a different currency so when my bank processed the refund, there was a difference in the "buy and sell" exchange rate. A stay for $400 dollars cost me $26 dollars in the exchange for THEIR error. Queried the matter with them and they said "oh well, speak to your bank". Pretty poor way to treat a customer and will never rent using their service again (after 5 years of spending money with them). Nice one airbnb. User beware!

I've stayed at several Airbnb's over the last few months. Most of these were 3 weeks or longer. What I'm finding is that the majority of owners claim their properties are of a certain quality, and they fall far short of these claims. Airbnb was meant to be an alternative to hotel rooms, however, I'm finding that at least with hotel rooms you have a certain level of quality that you can count on.

I stayed with a few friends in a rental in the Laurel Highlands last week. The host had a camera outside in harassed us every time we came or left the property. When we left we cleaned down the refrigerator, counters, did all dishes, and made sure everything was put in place. The only thing we did not do was vacuum because we had done it the day before. And we were out on time. This woman is requesting an entire night's stay because her cleaning crew did not show up on time. Airbnb has not helped us at all with this woman continually harassing us asking for more money. There is no way to write a negative review on this person so other people know what this hustle is. Apparently we're not the only ones she has asked for extra money from after we left.

On a cold chilly day in early January 2021 I booked a room for 2 nights in Houston Texas. Upon arriving late that night I noticed it was extremely cold. I couldn't even sleep. I stayed up all night long. I heard the host in the morning and she said the heater didn't work. I covered up well the next night. Upon checking out I noticed the thermostat and the heater was off. I turned it on and it worked. That is how cheap these host are! They don't want to use a heater when it is freezing outside. The host have financial issues! That is why they seek extra funds from people thru Airbnb. Airbnb doesn't care about their guest and all they care about is money.

I traveled extensively using Airbnb almost since they started, at first it was mostly good. I could write a book about the increasingly frequent problems from bad beds, rude hosts, no hot water to being asked to leave because the host did not have permission to rent his Apartment out (no refund for one week stay). I have stopped using Airbnb and discovered that hotels right now (because of Pandemic) offer better value with no unpleasant surprises. I have been a host for 6 years and that has been mostly good despite 20-30 really mentally unstable guests resulting in various incidents like plates of tomato sauce thrown against the wall, curtain rods used to do chin ups, police having to be called and actual bloodshed.

Rented property that turned out to be dirty and violated AirBnB’s Enhanced COVID cleaning policy. Notified Airbnb within 24 hours. Requested alternate accommodations, no response. Left listing and found own accommodations. Requested refund. Was transferred to person after person. All non-western and not native English speakers which means comprehension issues of language, law and best practices. Case was assigned an agent. Then heard nothing for several days. Turned out agent went on vacation and did not notify me. Did not offer apology when returned to “working on the case”. Was simply rude and incompetent. I started calling Airbnb because the agent was useless.

My wife book a house for our for a football tournament in Myrtle Beach 2/13-2/14. The money was taken out of my account and everything was set. Wednesday it asked for a picture and copy of my license which it wouldn't let it go through. Thursday morning I received a text message saying that my reservation was cancelled and I'm getting a full refund. Come to find out they cancelled our reservation because I got in trouble over 10 years ago. Here it is. I'm a 3x business owner and a very strong pillar of the community. Was awarded by United way for my community outreach. Airbnb is very racial towards people that has made a mistake in life. That is so wrong. The name of my business is Look At Me Now 2llc. Just for people or businesses that's bias towards people that have made a mistake in the past. Airbnb you guys get a negative 0.

My Airbnb guest complained 1/29/21 that a realtor entered the apartment while he was there. He complained to Airbnb and then emailed me to stop showing the unit. I immediately investigated the situation and found out that it was negligence by my seller agent and the buyer agent, whom I never authorized to show the unit during this reservation. I profusely apologized to the guest, offering any remedies. Next, Airbnb prevents my listing from being discoverable saying I didn't meet the minimum requirements, which is not true, plus I am a Superhost. They never contacted me or warned me. They never opened a case to find out what happened on my end. Now my income is compromised. No longer do they have direct phone lines to Superhost concierge, just an international outsourced person working from home who resolves nothing. Airbnb discriminated against me as a host and provided no support to me.

Airbnb will pay for initial reservation but not for unpaid rent, not evict traveler and not reimburse host for any legal expenses. Took me several minutes to get a straight answer from lousy chat support. During this COVID pandemic hosting through Airbnb is high risk when evictions keep getting delayed.

This is 2nd time they let a guest just leave who is too stupid to read ad, merely complains about a 3rd bed having no frame, for only 2 guests. Guest stole things, Airbnb didn't even get me any dime back. I'm out 8k in high season, now they even charge me $100 any subsequent reservation. They give you 1 hr time to respond at 10pm- which is just a fluke bc they never rule in favor of landlords anyway.

We booked a place to stay for our son's graduation in early December and paid up front in full. After 6 weeks, the host found out that they could charge more and cancelled our reservation without warning. Airbnb told us it can take 15 business days to get a refund. If you're cancelling to price gouge, the refund should be immediate. Save; your finances and just stay at a hotel.

First thing I want to address is how Airbnb really has no protections in their policy when it comes to their guests. I have no idea how their business model literally solely relies on guests dollars but do not protect them. I and my friends booked a reservation for the big island in Hawaii and on the very first day we had someone banging on our door, cussing us out, threatening us to come outside due to noise. But the frustrating part was that we were compliant to the quiet hours and the neighbor came before the quiet hours started. Also we kept any noise to a reasonable volume but because the house had no central AC system we HAD to open windows otherwise it would be way too stuffy in there. So, we told the angry and irrational neighbor we would keep it down even though we were compliant to the house rules and went to bed.

We booked what was called a Dreamy home in Tampa Florida with a pool. After our payment was processed we were contacted by the owner. I always research where we are staying, so I looked up the owner on Facebook and was horrified the pure racism she posts against white people and especially white men. We immediately contacted Airbnb to step in fully expecting they would. But no. In fact that said it's our problem and we are out 425.00 as we wont stay at a place we dont feel welcome.

As a host I will funnel as much business to VRBO as possible and any other competitors that comes along with Airbnb's inequitable treatment of hosts. Guest clearly manipulated the COVID policy on the day of check in after trying other excuses to try to get out of the reservation the day before. We as hosts offered to split the cost of the last minute cancellation and offer a 50% refund even though our cancellation policy states no refunds.

They only allow hosts to reach them by text message, not phone, even with a guest related emergency. I waited over 15 hours to receive a message back, after sending at least 10 messages including repeated requests to call me back on the phone. My attempts to resolve the issue with a guest were completely ignored. They are not there to help the host, only collect fees from the reservations! HORRIBLE SERVICE

I rented an apartment in November 2020 near MD Anderson Hospital in Houston, Texas to recuperate after a stem cell transplant and be near the medical center. The residence was advertised to be "Pristine" and it was not. It was clean, no bugs, but there was thick dust everywhere and the stick vacuum was filthy. Since I had had a stem cell transplant for cancer, it was extremely important the residence was pristine as advertised and I was very disappointed, especially because it was over $3000.00 for a month. When I contacted them, I was told the cleaning person would be terminated. They did not offer to send anyone over to clean the ceilings fans, the air return registers, the vacuum or the bed headboards that were covered in dust and obviously not been cleaned in a long time. We just cleaned ourselves and continued our stay anyway.

I rented a tent through Airbnb for 2 nights. On the second night, the roof of the tent started burning leaving a large hole. This hole was due to deferred maintenance of the wood burning stove within and I was forced to sleep in my car. When I contacted Airbnb for a refund for the second night only, they said they were not responsible because I did not report the issue within 24 hours even though I emailed the host immediately. To reiterate, my rental CAUGHT FIRE and they will not reimburse me. Don't plan on using again and I wouldn't recommend them to anyone.

The place was covered in blood, smelled of urine, trash piled everywhere, on the seventh floor and elevator didn’t work. Apparently this is all my fault for booking the place, no refunds. Just awful. Book a hotel instead.

This company is probably one of the worse companies I have ever dealt with. The customer service is terrible, the places I have gone are dirty, and they do not screen any of the renters. I will never use Airbnb again, and I hope others will keep in mind the safety of themselves and their kids with the low standards of this company.

I booked a few weeks ago a trip to Pahrump, NV. from 01/20 to 01/28. The cancellation policy was pretty restrictive, allowing only a refund of $40 for the cleaning fees. I could have bought for a fee a cancellation protection, but I didn't because of the high price of this fee (I believe around $70 or so). Because of the present circumstances and the warning of the FBI about civil unrest, I couldn't take the risk to travel, especially on the day of the inauguration. I contacted the host to know if it was possible to reschedule or postpone. I was told I could postpone my arrival for about 3-4 days, but not more because the guest house was reserved since February 1st for a long stay. As for the refund, it wasn't possible because I choose the non-refundable option.

Last week I went with my family on a vacation. I had booked an apartment through Airbnb, at 15 Parakeet Circuit, Harvey Bay, Queensland, Australia. Before starting my journey I had obtained the code, to get the keys for the house, from the owner. We reached there on Thursday night 10 PM. I entered the code but it did not work. I then called the host (Rachael) to inform her about it but she did not pick my call. I called her lot of times, but she did not pick up my call. I tried few different combination thinking that she might have mis-entered the numbers on cell phone key pad. But those did not work either.

My family and I recently rented through Airbnb for a Thanksgiving gathering in Chapel Hill, NC. We decided on a Superhost's property, assuming this would lead to a great experience. Unfortunately, we were very wrong. When we arrived, the apartment was simply filthy. Dirty socks and used flossers were on the floor, along with tons of dirt. Cereal was crushed under the sofa cushions. Cigarette butts were on the front porch, and the batteries were removed from the smoke detectors. Gummy bears and other food was spilled over the top of the refrigerator. The oven and stovetop was dirty.

Airbnb encourage hosts to reserve a security and damage deposit. They never allow host when there is genuine damage to access that deposit. It’s a total waste of time. Airbnb are dishonest and undertaking with hosts of property and don’t care if Post properties are damaged by their guests. They also don’t care about the house rules that hosts have in place to protect their property. A better agent to deal with is home away or stays.

My husband and I stayed in an AIRBNB in December that didn't give towels, toilet paper or even a shower head but the condition of the mattress was what makes me write this review. When I returned from my vacation I contacted AIRBNB right away and sent photos. The rental was 30 minutes from a very small town in Mexico with little cell service and the place itself had no service so I couldn't contact AIRBNB while I was there and the host was very unresponsive.

Done with renting from Airbnb. Just got back from a trip. Woke up earlier than usual to clean our rental which wasn't even dirty. We always do the same things we would do anywhere. Strip beds. Start dishwasher. Wipe down countertops. Put towels sheets in hamper. This host left a review that we disrespected her house. WHAT? She didn't leave one broom or mop in the rental. When we arrived the rental wasn't that clean. Hair in the bathtub and dirty dishes in the cabinets. How can they charge these outrageous cleaning fees yet you arrive to a dirty house and then get told you disrespected their rental when you left it as clean as possible without a broom to sweep. I'm done. This is all about making money and benefiting the host. They really don't care what they are renting to you.

Started a conversation regarding a super filthy listing and requested a refund. When the host saw my move, the started accusing me of damaging his furniture. His story was that I used a chair to stand on and get in the freezer. When I pointed out that the freezer was on head height and that I had nothing in the freezer he changed the story. A liar.

We heard back from Airbnb today. They have decided to give us a full refund. While we understand Airbnb cannot personally guarantee a perfectly safe and healthy night's stay every night for every booking but they can identify the hosts who do not provide one and give complete refunds as well as remove hosts who continually do not provide one. We have decided to continue using Airbnb in the future and hope that they remove the host we encountered on Christmas Eve from their platform for the health and safety of their guests.

Numerous times I have had my profile blocked permanently, due to another female using my info. Now? Reviews for her are under MY profile. I deleted her photo and 2 phone numbers of hers from my profile. After updating my profile today? I was told by Airbnb that it was now unlocked. I signed back in and it showed I was locked out again. I just called customer service and they said they could do nothing to help me and I would have to wait for a team member to contact me via email...again. I needed to reserve a place for a month and was given no time period as to when I would hear back from someone so this problem can be rectified.

Government restricted travel making it impossible to travel. Host refusing to refund or even allow us to change the dates. Airbnb back them up and hide behind a policy last revised in March 2020!! Completely unethical and immoral business practice that is unfair to the consumer. Avoid at all costs.

Rented a house in Honolulu for family trip in March 2020 for June 2021. Host contacted me approximately a week later to report that she needed to cancel reservation due to new laws in Honolulu and Airbnb that made short term rentals illegal. I researched laws in Honolulu and found that this was true. Host said I could still rent home but not through Airbnb. She obtained my information through Airbnb platform. This was a total scam and now I am scammed out of $2035. Notified Airbnb of this issue and they refuse to acknowledge any fault in this. They must do a better job vetting their hosts as this person has done this numerous times, according to Honolulu Police Department by using the Airbnb platform.

I've tried to make reservations four times, and all were confirmed by hosts and then, later; rescinded.... Very frustrating!! I'll look for hotels!! I've spent well over 4 hours trying to make this work!

Had 4 rooms booked at Clearwater Springhill Suites through Airbnb. One daughter couldn't travel due to covid exposure. Both hotel and Airbnb advised that they would provide partial refund for the one room that couldn't be used. Now they both say too bad, no refund of any kind. Packs of lies and zero concern about covid related problems.

We have always experienced problems with Airbnb when it comes to damages in our homes incurred by guests. Unlike other service providers, they take 100% control of the process when a damage claim is instituted. I've ascertained that a damage deposit isn't really taken from guests but rather their credit card details - in most cases this is a waste of time as guests that damage things either withdraw their details or cancel the cards. They have a host guarantee in place which is supposed to protect against things like this but it's more like a 'gotcha' insurance policy where they find any reason to wriggle out of paying.

Don't rent this house and make sure you really look at it closely and I would recommend contacting other "guests" about their reviews. Airbnb deletes and changes reviews to not allow for total disclosure of what the property was really like. Airbnb holds no responsibility for the Safety of Host Properties. They do everything they can to minimize the host property. They need the rental to generate money and that is what they are all about. The guests have no recourse and are treated like crap. https://www.airbnb.com/rooms/16605047?source_impression_id=p3_1609366179_JGjelY53NYzRXko8

My fiancé and I made a reservation on Airbnb to visit from Georgia to Chicago on New Year's 2020. When we booked, travel was allowed and open. When our travel date came around, Chicago had banned GA residents due to COVID unless they were to stay and quarantine for 10 days. We contacted AirBNB 6 days prior to arrival, when the restrictions were announced. They promised a resolution but ultimately we received no refund from the company or the host, aside from an insulting $25 credit for a later use. We were charged over $200 for a rental we were literally banned from using by city guidelines. To add insult, they repeatedly told us this circumstance was “foreseeable”—I am wildly disheartened. I have used Airbnb for over 5 years as both a host and a guest. They have always been somewhat problematic, yet convenient, so we continued use until now. This seems so heartless and cruel.

I'm extremely frustrated and disappointed with Airbnb. I booked a house in an attempt to safely celebrate a milestone birthday (40th) with friends during the pandemic. I had originally planned to be in Europe, and was pretty sad when I realized that international travel was a no-go. So, after a group of friends insisted I still do something, we decided that we would take COVID-19 tests, and get a house in Tahoe. When this recent spike hit, I reached out to Airbnb and asked about how to qualify for extenuating circumstance, and was told that an official government mandate would qualify me. A few days later, CA issued a stay at home order and banned all non-essential travel.

Hi, AirBnB appear to be being quite devious in relation to adhering to government restrictions in the UK. If your host property goes into Tier 4 - ie no overnight stays allowed, airBnB won't cancel the trip but insist that the customer cancels the trips and hence AirBnB retain the cash. It's a blatant disregard for UK restrictions.

I had to cancel my reservation due to a severe spike in the virus and shutdown of the area. I was refunded a cleaning fee. But lost over $600. I understand the short notice, 6 days. But I believe a good faith refund of 50% is appropriate. I won’t use Airbnb again. There are other options.

Someone accessed my credit card info and booked a stay thru Airbnb for $2,200. It wasn’t even the card that’s linked to my account. When I noticed this on my credit card statement I called the bank to cancel the card, and called Airbnb to ask for assistance. The felon was in the property at this time and law enforcement could have knocked on the door and arrested him/her, but only Airbnb knew the location and wouldn’t disclose any info to me, local police, the FBI, or FTC without a subpoena. Someone is scammed out of $2,200 and Airbnb doesn’t seem to care. Very confusing approach. I have terminated my account and will never use this service again.

We checked into a condo which we rented through Airbnb three days ago. A partial list of the problems includes a stopped up sink, hair in the kitchen sink, a ball of mold in the coffee maker, burned out light bulb, rusted and inoperative TV remote, dirty ceiling fans, sticky floor, dirty clothing drawers, melted and frozen ice cream in the freezer, filthy rugs in the bathroom, abandoned jewelry in the shower and horrible road noise. Airbnb refuses to respond in anyway. Do not use these frauds.

Been hosting for 6 years, the fall from grace in the last year has been unbelievable... but what has happened during 2020 is incomprehensible. Hosts are treated like dirt. I have had guests poo in my house on the floor and they disputed the deep cleaning costs. I have had guests throw a sex party and they were ZERO help with damages and cleaning charges. You're treated like a convicted criminal proving your innocence. They are claiming they are now host centric which is a complete lie. Taking my properties off and moving to traditional leasing along with 20 other listing I manage. It used to be worth the effort when the support was there but not anymore.

I just reserved the room for my friends and just 5 minutes after they charged my account, they told me the 3rd party is not allowed to make a reservation and I told them I did not know about. I talked to the host as well and she told, "It's our policy" and I said, "That's fine. Cancel it and give my money back." But they refused to refund me. It's completely fraud and I told them I have never this issue before. I lost 360 dollars just in 5 minutes without any reason. Stay away from Airbnb and I think they only trying to make host happy and they don't care anything about the guest. It's completely dishonest business.

We have property that we offer through Airbnb and 2020 has been a year of great fluctuation in reservations and we understand this volatility. In 2020, we have had 6+ reservations cancelled due to the travelers need to make changes or travel restrictions. We have been very gracious about these events and received zero compensation. In the summer, we had a family member that had an emergency and needed a place to stay until they could get on their feet and we offered our property. Consequently, we needed to cancel two reservations in September. To our disappointment, Airbnb applied cancellation fees to our account and we when requested them to refund the fees they refused. Our first request was made through the Airbnb website communication and this was never responded to. We had to call the customer service line to get this address and it was ultimately denied. When reviewing this business we are greatly disappointed by their greed.

DON'T BOOK. THEY TAKE YOUR MONEY AND DON'T REFUND. Terrible, terrible experience. FIRST TIME USER. I was allowed to book a two day trip where Covid restrictions forbid travel. I canceled the reservation as soon as I determined travel was restricted. It wasn't even a full day later and I was charged $250 from the host and $120 service fee. Total extortion. Neither has been refunded and I will never use this service again. They do not value their customers, have conflicting cancelation rules and then only text cut and paste answers and call it customer service. Save yourself the headache. Disgusted and paid $370 for NOTHING.

We got unceremoniously excommunicated 2 days into our 2week stay - with NO explanation - without our funds. Thrown out into freezing cold night, 500 miles from home with no resources. Airbnb is not to be trusted. A truly evil entity.

I made a booking through AirBnB for a 4 night stay, paid and the host sent me an email confirming my stay but I could not reply back to the host as Airbnb block further communication with the host unless I email Airbnb with my passport photograph, passport number, date of birth, address and an updated photograph. All to be sent to them by email.

Disgusting company. They claim they care about discrimination, but will allow racism if the host is a “super host”. They don’t care about the guests and if they receive any degree of discrimination. They will literally delete reviews that you write about super hosts to protect them.

I rented a vacation home from Airbnb. The host had a 3 day cancellation policy, It said they were pet friendly. They accepted my reservation. I was traveling so I thought I was all set. When home I saw an email. The host want $100 per day for my pet. 4 days had passed. The host refused to answer my inquiries and refused to cancel my reservation. I lost 50% of my money and Airbnb was absolutely no help. I would ask for help and it would take days to respond. There is no one you can call. After 2 months Synchronicity Bank gave me my money back as Airbnb was nowhere to be found. Run. Don't walk away from this dreadful company.

I recently had a very poor experience with Airbnb. It was extremely difficult to communicate with anyone at the company. Their phone number provided to my credit card company was inactive and their website shuffles you between bots that cannot address your answers. My money was taken by a host and protected by Airbnb. Unfortunately this is my only recourse with this terrible service. I'm unable to write a review and warn potential guests about a host. I will not be using Airbnb again.

My reservation got canceled due to unresponsive host after I waited outside the building 2 hours. Airbnb asked me to book a new one at the time being, when there was few listings available and the price surged a lot after Hawaii reopen in Oct 15th. I ended up with a similar new place with a 1000 more rent. Then Airbnb said they could not reimburse my loss at all, while the irresponsible host and his listing is still available on the website.

I'm a host and a guest left a damaging review that contained false information in retaliation. I provided Airbnb with screenshots of the guest admitting they were at fault and that supported our case (they only registered 4 guests but brought 7, they brought a toddler even though our house rules state no children). For the last 8 days, I've followed up with Airbnb by text, call, and Twitter because I requested to speak to a supervisor - I keep getting told the same thing: "A supervisor will get back to you". I'm getting the run around and it boggles my mind that they treat their hosts like this. I wish we didn't have to depend on such a terrible company for our business.

I am disheartened and appalled by my most recent experience with Airbnb. Looking back, I have been an avid user of Airbnb along with my friends and family, and up until now, I've never had an experience that was anything less than fantastic. My most recent experience cost me over $1,000, hours of my time, added travel, and unnecessary stress at a time when stress is paramount given the current pandemic. The listing I booked was falsely advertised and reeked horribly of cigarette smoke, but this wasn't the worst part. The worst part is that Airbnb offered me no refund (aside from a measly service fee), and made me feel as though this was somehow my fault. The "2-bedroom" listing was in fact a one bedroom, with the tiny bedroom closet converted into a 2nd bedroom.