Airbnb Reviews

I had an unsafe stay that left me scared and calling the police. Airbnb would only refund me the unused days. I was charged for the room and cleaning fees etc for 1 night that I did not sleep AT ALL. They do not support their customers and put people in potentially unsafe and serious conditions.

I was just reading the sad reviews from the property owners and I hear you. Can I tell you that the same thing happens to renters? Will spare the details (trust me, you don't want to hear them), but suffice it to say we had 13 EXCELLENT stays on AirBnB before we met the first property owner extortion machine. We've always been model guests, and have always cleaned the premises before leaving - to the point my girlfriend makes fun of me about it. It turns out that in cleaning the kitchen, we "scratched" the stainless steel backsplash. The host demanded (not making this up) $900 for a full replacement of an item that was likely made out of too soft an alloy for the purpose. Go figure.

Updated on 09/24/2019: Airbnb has consistently failed to fix the visibility issue of my listings. The issue keeps getting passed on like a football to various agents without impact. When I asked them to permanently delete my listings, what I received was a ton of irrelevant instructions and a self-help article!

Airbnb and the host are thief. I didn't received the downpayment for my supposedly stay last March 19 to 22 but I need to cancel it. The host is not helpful about the refund. She immediately pass the responsibility to Airbnb. Shame!?

I want the world to know that Airbnb does not stand up for their customers. I would NOT recommend ever using them. I had an issue with an unsafe and dangerous rental and Airbnb would not support me and ask the owners to reimburse my 813 dollars for the 2 night I was supposed to be there. I ended up having to spend another 600 to rent a safe home to stay in. I think this is deplorable on the part of Airbnb. I don't think that anyone should be made to pay for services they were not able to use. I believe that a company like Airbnb should protect customers and adhere to their own policy of maintaining a safe environment for renters. This behavior is totally unacceptable. So please BEWARE of Airbnb.

I had a very bad experience with the recent usage of Airbnb. The owner shared some serious trivial photos to claim 300 Euros and I gave all the proof that it is not by me and it is not worth of the cost they trying to charge me. They said they will consider all the communication and return back to me to discuss further on the next step. After 50 days, they directly charged my card without any notice and sent me a email that they charged the card already.

I made a reservation with Airbnb for our vacation in Cape Town months before our departure date of 25/2/2019. On two occasions before our departure I sent a message to Airbnb requesting the details (Address and check-in details of the apartment I had booked). I also contacted the owner and he informed me that Airbnb will provide me with this information closer to the check-in time. Well 23 hours before our departure I still had not received any information regarding the address or check-in details.

A guest threw a 2000 guest party in my house. Airbnb policy covered part of the damage but not all - TERRIBLE!!! There was no negotiating with them. I spent hours gathering information, receipts, cleaning up, organizing repairs - WATCH OUT!!! HUGE RISK FOR OWNERS.

Recently stayed at a really bad home in Chattanooga, TN. The house had mold, and the hostess became defensive and acted inappropriately when I requested the heat stay on during my stay. Contacted Airbnb support about the matter. All they did was refund the nights I cancelled, didn't refund any of their fees. When I told them about the mold and hostess' behavior, the rep literally said "this does not violate our terms of service." Never using Airbnb again if this is what I can expect.

I have used Airbnb since 2012. I have always used it for stays in the Americas. This past month I have been trying to use it to book stays in Paris and London. I was trying to book two locations, one in each City. In my first four booking attempts, three ended up being fake listings where the Host either contacts me after the booking asking for me to wire the money instead or the host never responds and it turns out they actually do not have that property. Each time I cancel, it takes 10-15 days to get the refund processes back to my card. So this means for my two bookings of six days each. I now have over $5,000 booked on my credit card.

I shared a link to my dad's phone for him to sign up to Airbnb. The link I shared said “Have you tried Airbnb? Sign up with my link and you’ll get $40 off your first trip.” Then the link. I helped him click the link to sign up through his iPhone, verify his email, and book his first trip! He decided to stay an extra night on his first trip because of the $40 off. After going through the steps and booking, the $40 off NEVER showed up. I checked my account to see if I got my credit, and I didn’t either!

As a property owner listing my property on Airbnb for rentals, it’s a miserable, unfair, experience. They get payments wrong, pause your listing for various unfair or mistaken reasons, and are difficult to deal with. I recommend you stay away and use other major rental sites that I’m sure you’ve heard of. Those are fine, imo.

Airbnb is a total scam. They canceled my acct on vacation and left me living in the streets for complaining. The property I booked had no working plumbing, no working showers and no working toilets. Total scam. Using it you risk being robbed. They refuse to refund my stay and refuse to contact me back.

Folks, call/message host before you book to confirm if they do charge and how much for security deposit. Do pay attention to the receipt you get by email when booking the place as despite listing would have nothing about it though you may be surprised with a clause in your receipt stating that security deposit will be charged in case of damage, that way some hosts would rip you off pretending you broke and destroyed their property.

I booked at house in February and needed to cancel in March for a stay in August. The refund policy is very misleading. Cancel within 48 hours of booking and 14 days before check in to get full refund. Cancel up to 7 days before check in and get a 50 percent refund minus service charge. Cancel within 7 days of your trip and the reservation is non refundable. The host tells you they think you get back the amount. Airbnb tell you different. Service charges taken. Out of $393.28 I’m getting back $8.22 cents.

I canceled a reservation 60 days prior to a house with Strict cancellation policy. Guess what, I still have to refund from the host for money. The host told me that my cancellation excuse is "lame", and she has the right to decide not to refund my money. How ridiculous? What is the point with a definition of Strict cancellation policy? On AirBnb web page, it sad that "cancellation before 14 days will get full refund except service fee". AirBnb is getting worse and worse each year. I won't use it again.

My first and only experience was horrible. I booked a house and made a down payment in January for a trip in March. There was an issue with payment because of my account being hacked into. They canceled my reservation without informing me that they were doing so. When I realized this days before our trip, I called and received the worst customer service in my life, specifically from Raven. They claimed that they emailed me to let me know but I never received it. They said I did not verify my email and that’s why. How were they able to take almost $400 from me if I hadn’t verified my email?

Whatever you do don't book Airbnb. They cancelled my trip the day before and said I was locked out for security issues out of the blue the day before. I wish I read the reviews first. I now not only have to find a place for myself but my whole crew.

My first experience with Airbnb was one of a bait and switch tactic. Instead of a hotel, I decided to stay in an apartment. The rate was $201 per night. During the booking process, the rate increased to $250 per night. Luckily, I double checked everything before submitting payment. I ended up booking the reservation through another well known website for the original price of $201 per night, plus I saved a little due to the booking fees being lower. Since, I've received multiple emails from Airbnb encouraging me to complete the booking even though it's no longer available. I'm very disappointed and don't understand why companies participate in such unethical practices.

After months of struggling with Airbnb...I gave up and then easily booked my vacation at VRBO! No more shock and disappointment discovering the difference between Airbnb’s hosts’ posted and actual price of rentals! No more delayed, confusing communications from hosts’ reneging on pricing and rental availability! And perhaps best of all no more suffering through Airbnb’s so called customer reps insisting that hosts are too busy to post accurate information and renters just need to waste as much time as it takes trying to get accurate rental info or who arbitrarily cancel an Airbnb customer’s account because the customer objects to such a woefully lacking customer service model.

This is my first time using Airbnb to book my vacation. Me and my sister two family of 8 people planning a 6 nights trips in Las Vegas for the spring break. I had made a reservation through Airbnb on December 28 2018, for apartment in downtown Las Vegas from April 13th to April 19th 2019. 5 days later, my sister told me, she doesn’t want to go on the road trip no more, cause there are too much driving for her. So I hurry up and canceled the reservation, but they said the cancellation policy is very strict, you may cancel the reservation within 48 hours and 14 days before check in to get a full refund. It is very tricky, I canceled my reservation 100 days before I check in but they still charged me 50 percent of my deposit which is $468.75. Cause I didn’t meet the “within 48 hours.“

My family members came from as far Guam and from Portland Oregon. I rented a property in Marina Del Rey CA for 3 days. Cost was $2,500. Check-in time was 4:00PM 02/22/19, host provided us with the wrong lockbox code, we tried contacting host @ 4:10pm unsuccessful, we reported the problem to Airbnb @ 4:15pm, Airbnb said they would contact the host but we were obligated to give the host 1 hr. to respond. Airbnb associate said that if there was no response in 1 hr. from 4:42pm, they would give us a full refund, the reservation would be cancelled, they would help us find another property and the host would lose their "Super Host" status.

Airbnb.com says that you can cancel a booking and get full refund, or free of charge, if you cancel your booking before 48 hours, or within 48 hours of booking. Well, I am trying to cancel a 28 day booking I made in Budapest, but I am starting to get a really bad feeling about this host. I am afraid this host might be a scam, and I didn't want to risk getting to a faraway land in a country I’ve never been before, and risk not being able to get in the apartment with a child. I changed my mind and I was thinking to stay in another city instead, but since I paid $792.00 I wanted to get a refund so I could use it for another booking in another city. But airbnb.com website is telling me that my full refund (in less than 48 hours of booking) will be only $64.00. This company airbnb.com is a scam. Please be aware.

I canceled a rental and they initiated a refund which I have not received. I have been waiting for my refund for 3 months now. I called to speak to the department handling the refund "processing center" but customer service told me I could not be connected to them and they did not take phone calls. Only via their chat support. I keep getting the run @ and it's so inconvenient! Don't use them! They will steal your money!

Their famous service does not equal to their customer support. Definitely the worst I've encounter yet! I was just asking them to delete my account since I have the right to have my personal information removed. Instead, what I received was rude agents and they only "deactivate" my account. No further help or respond was provided. Be careful and beware!!!

Do not book through this site, they are a rip off and will do nothing to help WHEN not if things go wrong. Please don't waste your hard earned money. No customer service whatsoever - very rude staff.

Recently rented a place and the owner kept my deposit saying that we scratched his fridge door yet we are positive it was his cleaner. He charged us $300 for a scratch and AirBNB allowed him to do this even though he never repaired the scratch. He got a fake quote and they allowed it. I have only gotten great reviews and am always very careful. AirBNB refused to keep open communication with me and immediately charged my credit card.

I called in August regarding issues on my account not letting me book a place. I’ve called multiple times, and have not received a callback. Have been told there’s technical difficulties and that’s why they haven’t called back... So there’s been technical difficulties for 7 MONTHS?!

I had booked a condo in the middle of June for a December vacation. My wife and I were already in Huatulco when the host cancelled on us two days prior to moving into the condo. Airbnb gave me a $92.00 credit to put towards another property. With only two days before we required a place to stay I booked another property which ended up being 6 times the original booking. I have read and re-read their policies on Host cancellations and have been going back and forth with Airbnb to get this resolved. I am going on three months now and they keep putting it to a different customer care department. I have copied all my correspondences with them and have shown them their own policies in regards to a Host cancellation. Just wish that they would come forward and say, "Sorry we were wrong and here is your refund." For a company that brags about its platform being built on trust they certainly don't follow through.

Beware of Airbnb. Airbnb does not physically review any existing Homestay in the Airbnb site. Hence, there are homestay which might not be there at all. Host of Homestay Beware. Airbnb confirmed and accepted a reservation for my homestay. That means that guest have paid and good for check in. Guest check in on 14 Feb 2019 and check out on 16 Feb 2019. I notice that the particular payout was not been process in my Airbnb Host Dashboard.

You guys ** suck. Thanks to you all I’m in the middle of Miami sleeping in my car with 3 children and you guys don’t give a ** and I had a reservation since 10 days ago. Waited 10 hours and never had my issue solved. I ended up sleeping in my car without a restroom and in a lil but I will have to walk into McDonald's to wash my mouth like a bomb. Thanks for ruining my vacation/anniversary/Valentine’s weekend. I been taking videos of this incident and you all are going down. My lawyer will contact you all soon. ** YOU ALL.

January 31st 2019 I checked in to Airbnb rental and an hour after the host left I noticed my asthma was kicking in and I also noticed that there was black mold surrounding the bathtub. It was also starting to give me a slight headache. I left and was there 3 hours. Immediately notified The Host. He gave me no resolution so I contacted Airbnb to request my refund and I did it within their 24 hour time frame as stated on the refund policy. It took them 11 days and they have denied my refund request and now they have blocked my ability to contact the host or them. They have not responded to me as far as supplying housing an alternate or my money back and I am not able to contact them. I paid $2,421.46 for 30 days.

After making a reservation for what appeared to be a beautiful property, I learned that I am only renting a room in the condo and not the entire condo. When I called customer service to complain and cancel, they initially agreed to refund me all of my money but when it came time for the refund they would only refund half the amount saying it was what was fair to both me and the host. They are refusing to honor their commitment on the refund. This was the first and definitely last time I will ever use Airbnb!

We rented a Sante Fe model home in Phoenix, Arizona for a family event. My 85 year old Mom wanted all her daughters and their families together in one house for the event, so we chose a larger model home that would sleep 8. When we entered the property, there were no directions for check-in or check-out, or how to use the Wifi or cable TV. There was old, opened food in the refrigerator and cabinets, beer bottles in the cushion of the sofa, exposed wires on the smoke detectors, missing batteries, and missing units, as well as closet doors that wouldn't open, AND cracked/raised tile in a bedroom that was a tripping hazard.

So I decided to try Airbnb for our vacation. It was not cheap, but we thought we would have a more comfortable stay than a hotel. MISTAKE! The place was not comfortable! The house was decorated in thrift store furniture. Living room was old wooden outdoor furniture. Not cozy to watch movies. The closets were packed with junk, like as hoarder. I had to rearrange for room for our clothes as there were no dressers.

Updated on 02/09/2019: I just spoke to a James who told me he was supervisor who he claims is higher than case manager and pretended like he was going to help me with the fact that they keep playing with me and I am due to fly out in five hrs but instead of reimbursing me they think if they keep being polite while they steal from me it will be ok. I don't understand how they cancel my reservations hours before arrival then trick me into another reservation under false pretenses. Double cross me twice then expect me to trust them not to cancel on me again? Why? If I am too ** for your LA reservation I should be too ** for your Las Vegas reservation. I see some people still believe in slavery.

I will never use airbnb again for as long as i live. Absolutely disgraceful customer service. Literally the worst compnay I've ever dealt with in my life. So me and my partner are relocating from Melbourne to Sydney for work, we booked a lovely looking 1 bedroom apartmemt in Sydney's Olympic park for a week just to have time to look at apartments etc.

I'm ** and did an 'instant booking' through Airbnb for a Chicago trip in December. 'Instant booking' means you can book instantly without host's approval. Host (**) sent me a notice saying he misunderstood what 'instant booking' meant and that the booking was too short notice so he couldn't do it. I'm only giving it an extra star because of the nice customer service handling the problem and refunding my money, otherwise I'd give it one star. I don't think I will use this service again. I found a great hostel in Chicago (Chicago Hostel) where I could stay at the last minute. Great service and I had no problems or issues.

I work for a trade show company in Southern California and we make frequent trips out to Las Vegas for various trade shows. There was a house that I saw that was available by a host named Andreas (From Los Angeles) that I wanted to book for my boss, myself, and my employees. So while I have this reserved, there were some things I had to change about the profile since it was a company profile under a former employee's name. While doing so our reservation was canceled and we were only offered a partial refund. I contacted the host about refunding the rest and he offered me a bogus special that was for $199 per night. Well, the original price was for about $150 per night. He also told me that he contacted Airbnb and they informed him that it was an error that caused the cancellation. So he was of no help to me.

Myself or our organisation will never use Airbnb again! We booked at Studio Villa Bali, located West of Denpasar, Bali and upon arrival the accommodation was nothing like how it was described. We also noted that the bedding was creased and upon further inspection, found foreign human hairs both under the covers and under the left side pillow. It was quite obvious the bedding was not freshly made and a serious hygiene issue. We checked out 4 days prior to the departure date because Airbnb help support failed to contact us to resolve the issue.

This was our first and likely our last time reserving accommodation through Airbnb. The Airbnb advertising was very misleading and we were very disappointed in the accommodation. We had booked 2 weeks in the sun of Mazatlán, but because the accommodation was so disappointing we changed our return flight reservations and came home a week early, even though we had paid for a two week stay at the Balboa Apartments.

I live next door to an Airbnb and can't get any help from them on their website listings. These people have a 50' waterfront lot and are showing my 150' waterfront lots and my pier in their pictures, which I've had their guest trespassing on, even with the caption on the photo and no trespassing signs everywhere. They are also renting against deed restriction and have personally tried to intimidate me about what I'm doing on MY property, to reclaim the privacy they took out, that has been here for the past 24 years.

The Airbnb suite we rented was falsely advertised. We complained to Airbnb who contacted the host. The host arrived very confrontational and forced his solution on us. We decided not to give any review but the host reviewed us. He made false accusations regarding our concerns saying we were demanding and refused to pay for extra services.

Booked through Airbnb, Result... Stayed in Miami 48 hours. No hot water. Host didn’t give a damn. Contacted Airbnb. Result they don’t give a damn. All they want is money. This company is a shame and should be closed down.

I have been dealing with them for a month now to resolve a refund issue. The account I used to purchase the stay has since been closed. I offered an alternative payment method at the start of refund process. They said no instead returned to the bank, who then returned it to them, as the account is closed. I have confirmed with letter from the bank that account is closed, and that there is no chargeback request for the charge, at which point I was directed to provide a new card for refund process. Two weeks later still waiting on refund. Managers are unwilling to reassign issue stating that only the person handling this matter can handle moving forward, but that person is continually out of office. What recourse does one have? I have never used this service before and I sure I never will in the future.

I rented a cabin at Broken Bow that said free refund within their guidelines. Due to personal reasons I had to cancel within a reasonable time frame. Then all I got was a run around by Airbnb from Christine and Rex. They just want their cut and if anything goes wrong they refuse to help. They told me if I did a bad review they would release my personal info. I consider that a threat.

I apparently did something wrong and got my access to the site revoked. To my knowledge, no complaints or bad reviews. I didn't ever leave negative reviews and had an overall good experience the 4 times I used the site. While requesting to book my honeymoon cabin, I was told my access was revoked and my account temporarily suspended. I called and I emailed to find out what I had done. A week later, I received an email saying my account was permanently closed and that they did not need to tell me why. Pretty ridiculous to not even explain how I had violated whatever policy lead to being deactivated. We booked an awesome place through VRBO. Airbnb is a dime a dozen. I'm happy to give my money to another company.

This site has hidden parameters that have limitations. One of which is the use of their gift cards. Paid down payment for rental in Puyallup WA with CC and then family members wanted to help with the trip and gifted us a gift card. Loaded it onto the site then find out you can't use it unless it was for the first payment. What kind of policy is this?! So not only is the $400 dollar gift card stuck (we can't sell it or get rid of it) we have to use on another trip using AIRBNB which will be the very last time we use them. Our mistake is we should have read reviews of this organization prior to using. VBRO is much better, used them a couple of time with great success. Will recommend the homeowner to do the same as this company is out to screw the renter...

Last summer 2018 I had an Airbnb guest for over two months at my apartment. Knowing it was going to be a long stay, I called Airbnb prior, to let them know I was concerned about the utilities being included in the price. Utilities are paid per use and it is hard to anticipate what the guest will be using, mainly in summer with AC units. Airbnb told me not to worry because I would be covered by their standard agreement. After the guest had left, I received the electrical bill and it was 3 times more than what I had anticipated. I brought it up to Airbnb and the only thing they had to say was they are sorry but the security deposit can not be applied to utilities. Utilities are always included in the price. How are we supposed to estimate the electrical use for extended stays? It does not feel fair to estimate a really high number and make some people overpay.

I've been booking apartments in Europe for this summer o Airbnb. It takes a lot of time to find the right place. After a couple of weeks, I receive a message, saying they just canceled my reservation, no explanation. It happened 3 times. It's frustrating. They shouldn't allow that to happen. No doubt I will book using Booking.com from now on, you can rely on that company.

I host was manipulated with the photo posted to the profile to mislead customers. I shared my feedback with Airbnb Support. They compensated me at the checkout by 15% refund of the fees. One day later, the host raised a claim against the security deposit. Claiming that I had smoked in the apartment and the key was not in the lockbox. He photoed the apartment after my checkout time, he put leftover of cigarettes and tobacco everywhere in the apartment. He shared this photo with Airbnb.

On January 1/24/19 I made a reservation using Airbnb, this was a late reservation at a place I was not familiar with (Bedfordview, Johannesburg, Nico Hotel). The reservation order was simple but it was what happened that left me disgruntled. My guest who I had an argument with stormed out the room and damaged tiles on the apartment front door. I then reached out to the host to get assistance and get the police involved, this instead was the beginning of the nightmare. Instead the residential security approached me, instead of asking what had happened or what is going on they were aggressive and instead choose to attack me, next thing I know I have been sucker punched the aggressor running away.

I needed to spend 3 months in Albuquerque, NM in 2019. I booked my stay at The Whoozle House which was hosted by Mark ** through Airbnb for January 29 through April 28, 2019. The booking was made and paid for on September 2018. During the interim I continued to confirm my reservation with the host and he said it was on. When I arrived after a 13 hour flight from overseas I called the host to inform him of my arrival date and time in Albuquerque and get directions for picking up the key. He acted like he wasn't even aware of my reservation. After a bit of conversation he remembered and then he told me he was sorry it was already rented out. I reminded him that we had a confirmed paid reservation. He wasn't concerned and had no remorse about breaking the contract and failing to notify me.

I'm a single female living alone and I Airbnb my guest room. I had my listing set to auto book so that guests can automatically book and got several STRANGE people with questionable pictures, profile pictures that were not of them, disturbing messages, and people with terrible reviews. Like literally a guy wanted to be a nudist in my home and when I asked him if he was serious he tried to start an argument with me, "Is this funny? Why do you think this is funny?" YEESH! SCARY! I don't want him in my house! No thank you! I was able to cancel these auto books, but only got 3 cancellations allowed per year!

I had two reservations cancelled at the last minute in Tokyo. As part of my refund, Airbnb issued me approximately $3,500 in credit which they told me I could use for future stays at Airbnb. I used up a little less than $800 for a stay in New York and another $300 for a stay in Boston. Today, when I went to make another reservation, I was told by Airbnb that the $3,500 in credits were actually two individual coupons, one for $1,500 and another for $2,000 -- and that each could only be applied once. This was the first mention of this and essentially they're telling me I blew the vast part of my credit by using it for short term stays. NEVER did they mention this. Buyer beware on any and all transactions with this company.

The matter first began when Airbnb froze payment on my account. I opened a simple ticket to inquire why. First Airbnb said I had to fill out a US tax account form. This was false as I am in Canada. I spent time and money trying to resolve the matter based on this false advice. Next Airbnb said I needed to become a business and provide my business details. Again I investigated. This was also false. Lastly it was a simple matter unrelated to what Airbnb support told me. I then asked to escalate this horrible matter when I was given blatantly false information and to be given a chance to provide feedback on the specific conversation.

We will never use this dishonest, greedy, immoral company again. Airbnb rented us an illicit rental apartment in an Atlanta apartment complex. As we found out once we were there, the complex does not allow Airbnb rentals. The host gave us and dozens of other Airbnb renters the security code to the front gate of the private complex and access to all the complex facilities. We were kicked out of the apartment. I notified Airbnb that the host is not allowed to rent out her apartment in this complex and that I want a refund. Airbnb refused to refund ANY of our payment. I gave them the number for the main office in the complex. Not only did Airbnb not bother calling the complex, they continued allowing the host to rent the apartment, knowing full well that the rental is illicit.

Airbnb is a waste of money. The house I rented was a dump ie: Dirty, broken items, non-working toilets, heater, hot water and misrepresented in the ad. When I tried to resolve with Airbnb they were not interested in my story! Even though they are allowing someone to post a picture advertising the microwave in the bathroom which by the way the toilet twice over-flowed with poop! DISGUSTING. This was not looked into, in fact I called twice to speak to a Supervisor and asked to be contacted by phone. Instead got an email, very unprofessional. They don't care and their service is below standard. I will never use them nor recommend!

I had guests do several thousand dollars worth of damage to my property. After I documented the damage and sent Airbnb an invoice then the excuses started for them not to pay. I then requested if I go to the trouble of attaining more quotes would they honor their host guarantee. Their support contact got rude, dismissive and offensive. Then I read the dozens of the same complaints I had similar in that Airbnb will not honor a host guarantee. It is a scam. WHY HAS THE ACC AND FAIR TRADING DONE NOTHING IN SUPPORT OF AUSTRALIANS BEING AFFECTED BY THIS COMPANY. ALL MONEY GOES OUT OF AUSTRALIA.

I am host in Tokyo, Japan and Airbnb don't make payout as per the terms and conditions. They don't even care to call or send email. When I call they make all stupid excuses and the representative who works are rude. I don't think Airbnb should be allowed to do IPO.

Upon entering ** establishment at 11 Sexton Cove Rd, Key Largo, FL we smelled mold. A surveillance camera is pointed at the deck where you hang out, which also views into the living room. Plan on being watched during your vacation! While sitting on the deck you will get eaten by fleas and chiggers. Be careful of the stones in their driveway because my kids found 4 long rusty nails and several cigarette butts. There were even a few teeth cleaning picks out there to look at. Cleaning crew did not do that good of a job. A cockroach was seen in the kitchen and bathroom only on 2 occasions, which is not too bad for being Florida.

Our group checked into an Airbnb property that was completely misrepresented by the host. The Airbnb escalation representative was not at all fair and helpful. The property was not even close to as described on the listing from number of bedrooms, to number of beds, to the properties views. As asked I provided photos of the lack of queen bed, lack of bedrooms, and lack of the view of the mountain as pictured. Check in process was not as described and we had dirty linens.

Last week we received our 5th consecutive Super Host rating by Airbnb. Then today I received a notice that our service was being truncated immediately on 2 listings we have, without any opportunity to access tax and payment related records stored by Airbnb for which we paid fees to have them maintained. We have no idea about reasoning for this dismissal.

We booked our vacation home through Airbnb for a house in the Orlando, FL area. After driving 21 hours from Toronto Canada, our host canceled the booking on our arrival date due to maintenance issues. I was thankful that the host notified me in advance, but was very disappointed when Airbnb staff were unwilling to provide me with a comparable accommodation for our trip. We planned our vacation months in advance, and AirBnb's suggestions for alternate accommodations required me to pay thousands of dollars more than originally paid. We ended up canceling for a refund and booked with a hotel brand that we trust. I will never book with Airbnb when it comes to my family again.

I have been a host for approximately 7 years and get all 5 stars most of the time in my reviews. I recently had some guests who trashed my home, didn't follow my rules and disrespected my neighbors. Airbnb was able to get some money back for me for the repairs and replacement of some items that got broken but in retaliation, the guests left me a horrible review even though they signed my guestbook and raved about my home. They made many accusations and told many lies in this review. I asked Airbnb to take it down since it was clear that they were was seeking justice for losing their deposit. Airbnb refused to take the review down. That being said, it greatly impacted my business. Should I have a guest to stay in the future and does any damage or something comes up missing, I am afraid to say anything because I don't want to get a fake review.

Worst customer service! They route the call to Philippines and none of them know how to answer any questions. All they do is reading scripts. Airbnb is robbery in a modern world. Airbnb doesn’t understand that life happens and circumstances can change. I canceled my trip 2 months ahead! I should be getting full refund! The customer service doesn’t understand HIPAA! And asked for letter from doctor. Hello! You can just Google the name of the doctor and bam your privacy is out of the window! I received a confirmation that my refund of $336 is on its way! I just need to know when, and none of the customer support aka Case Manager can answer it.

I just tried to book a place and after paying, was prompted to verify my identity with the last 4 digits of my Social Security number along with full name and date of birth, I input the information and it told me it was incorrect (twice). I called the help number since I legally changed my name last month and maybe they haven't updated their system. They had me send a photo of my SS card and I blocked out the first 5 numbers with the last four digits clearing visible along with my full name. This should have been sufficient to confirm my ID but then the Airbnb rep I was speaking with asked me to resend a picture of my SS card with all the numbers visible! Very sketchy Airbnb! I said I would not share the full number and their only solution for me was to have someone else book the reservation on my behalf. Will not use Airbnb next time if they are going to require me to share all my confidential info with an overseas third party screening company.

I rented lodging through Airbnb in Belize. The manager started running scams on me, and I vacated the (not very nice) facilities and settled up with the owner, including paying an early cancellation fee and getting a document from the owner that all disputes had been settled. Three days later a new charge showed up on my credit card showing a $150 charge from them. They blame the owner. The owner says I have to work through them, and I'm still working on getting that charge reversed, 3 months later. These guys are rip off artists. Never, ever again.

The house we rented through Airbnb was nasty with some blood and with spots on duvets and bed sheets. Towels were never cleaned and condoms under the couch. I forward all the photos to them and asked for a refund and their response was what I provided wasn’t enough. Never again.

Airbnb is a nightmare of a company. After walking into a loft that was vacated by Airbnb guests I was confronted with a bed that a guest had vomited and defecated on. In an attempt to conceal the damages, the guest wrapped the soiled sheets in clean towels, turned the pillow cases inside out, and "made the bed" with the soiled duvet. Upon check out, the house rules convey guests need to report any damages (not once has a guest stepped up for obvious damage) among other things that need to be tended to, like locking up. Guest did not lock the door and so I had to send someone over to lock up. Had the guest revealed what had happened, steps of sanitation would have been implemented.

I had a situation where I rented a house under specific "house Rules" and "Security Deposit Amt." The agreement was made ~2 months prior to rental. ~2.5 weeks prior to our rental date the owner changed the "house rules," notifying us that there would be surveillance cameras inside the house and the security deposit was changed from $2000 to $3000. I had full documentation of the original terms of the rental agreement as well as the changes made. AirBNB customer service reps (located outside of the U.S.) neither understood Airbnb's own policies nor did they care about the violation of the renter. I tried speaking with reps from within the U.S. The company is extremely chaotic. Could never speak with same reps twice. It was a nightmare. I lost $1260.00. I WILL NEVER USE AIRBNB'S SERVICE AGAIN SO LONG AS I RESIDE ON THIS EARTH SO HELP ME GOD! They are a sham!

I’ve been hosting using Airbnb the last couple months and find the app and company policies to be quite unfair for us hosts. For example, anytime someone has an inquiry/question you as a host must pre-approve them staying with you in order to avoid penalties. I have had several guests ask to park at my place for up to 3 weeks while they travel & only book 1 night at my place.

Fist of all Airbnb did not follow their company refund policy to issue my refund. Second of all, the case manager erased all the communication record between me and her in my personal profile of Airbnb!!!! Third of all, Airbnb case manager refuse to post my review to the host SPI Rental South Padre Island which steals $1556.17 from me without providing a safe environment and created lots of issues which qualified for the refund to customers based on Airbnb refund policy. I spent two horrible night there and was charged for $1556.17. Airbnb helps those treating and disgusting host to fool customers to rent from Airbnb. Airbnb prevented a customer to review the terrible host and just put the good review for the terrible to help them fool people and make their commission fee!!!

We rented a condo a month ahead of time. When we arrived, the lockbox code did not work. We called the host... Long voicemail saying he was out of town... Voice mailbox was full. Left text for host... no response after an hour. Called Airbnb... was on hold for 50 minutes. Agent said he would try to call host. Agent called back in 15 minutes saying that the host had finally answered but had then hung up on the agent! The agent canceled our reservation on the spot and said the host has the right to cancel at any time!! This is not the first time an Airbnb host has canceled at the last minute. I find that VRBO and HomeAway are much more professional and reliable and will continue to use them in the future.

I am saddened to share my terrible experience with the Airbnb hosts. I have never ever in my entire life of traveling experience such terrible people. I made a booking from AIRBNB and their system allowed me to book, pay and everything. My greatest unpleasant surprise was to find out that the first host has no house available for me and my family,

So Airbnb likes to ** with people too much. I normally don’t care to write reviews but I’ve had too much trouble with Airbnb and I just want everyone to know that they are the worst company. Let me tell you how. Bear with me because this is a long issue I’m about to complain about. In 2017 around June or July a friend and I took a trip to California. On the way to California about 2 hours out our Airbnb was cancelled. We felt with Airbnb for a long time and had a huge issue with customer service so we were told we would receive a credit for our next stay. Now this is a whole issue I’m not about to get into because it has nothing to do with this current issue but I want you to know before I took my trip on 11/14/2018 I called Airbnb since I never received credit from my trip in 2017. I called and they gave me 100$ credit FOR MY TROUBLES in 2017. Keep that in mind.

We recently rented an apartment in Barcelona Spain, and the experience wasn't good at all, neither the support from Airbnb. The apartment was dirty, no sheets, no towels and the AC did not work. It is really frustrated and unfortunate for most customers as I went through the reviews here. Airbnb seems to care only about the money from the host and they take the side of the host, no matter what they say, I realize that they can say anything, and that is really troubling, not fair and not right at all, and gives you with a bad taste and awful experience that makes you question choosing Airbnb again.

Airbnb warning. Just a warning that not all hosts are honest. I recently booked a home in Isla Mujeres in Mexico for the month of February and luckily enough was in Mexico in December and took a day out of my vacation to check out the rental. We hired a local cab driver to help us find the property. We not only never found the house but the street it was supposed to be on was in a slum and garbage lined the streets, bars on all the windows, nothing even close to the picture on the Airbnb listing.

So first off, husband used to book a place in Nashville for a business trip earlier this year. Did all the research and found something that would work and put him where he needed to be but when he arrived at the address he was taken miles away to a different location. Turned out the guy listing the condo was forbidden by his HOA to rent it out so he used a different address when advertising. My husband was stick and had to stay somewhere he had no intentions on being. This is so wrong and a scam in my eyes.

If you are looking for renting a property through this booking site please read carefully and be aware. Hidden fees - The prices listed seem to be lower compared to some hotels, but that is misleading. Once you get to the check out you all of sudden notice that 1. They charge you booking fee for every day you book - that seems to be % of your booking so it can add up to $80-$100 extra. 2. Many hosts will charge you cleaning fee $30-$35. 3. Many hosts will want you to also pay for electricity and water. 4. Add to that you get no daily service. 5. No free breakfast. 6. No airport shuttle. 7. No 24 hrs front desk service since the host lives usually quite far or in different country. All added up you pay a lot more for the booking than in the hotel.

I have used AirBnB quite often and never had a complaint. This time the apartment we rented was not owned or rented by the host who listed it on the site. Someone else was occupying it. Seems it was a fraud case. While I had no issues with the AirBnB agent who was forthcoming and supportive it took us nearly two hours to get someone on the phone or chat. All three travelers were trying to contact AirBnB by phone and chat. Every time the system or someone (?) hung up after 40 to 60 minutes of listening to that awful music. Basically if you have a problem you are on your own. After nearly two hours we finally got someone on the line who authorized us to take a hotel which would be reimbursed. I hope that works.

I recently stayed at a room in a private home, with a shared bathroom and the experience wasn't good at all, neither the support from Airbnb, and it is really frustrated and unfortunate for most customers as I went through the reviews here. Airbnb seems to care only about the money from the host and they take the side of the host, no matter what they say, I realize that they can say anything, and that is really troubling, not fair and not right at all, and gives you with a bad taste and awful experience that makes you question choosing Airbnb again, despite its convenience.

The experience overall was good as a host, But I do have an issue with not being informed/alerted that I had to provide an identity to withdraw the money! It's basically hidden info on the site while it should be very clear to me before I proceed to have a guest in my house. It's been a few months and the guest is gone and I still can't receive my money (That I started the whole thing because I was in need of it at that time), I can't do that because I don't own a passport and that's the only option they gave me to prove my identity so they made it even harder for me! That's an issue or that's what I think is an issue.

We appreciate the beauty of the home and look forward to returning again. Our reservation was for the master bedroom. It had 2 queen beds and a private bathroom. It was very clean, and the host was very considerate.

An Airbnb host cancels unexpected two days prior to the check-in date for a family New Year's celebration. When "working" for over four hours with the Airbnb Customer Service, all of whom are shocked that the limited comps are so expensive so close to a major holiday. Airbnb provided poor alternatives for a family trip, stating that other options were too expensive. Their solution was to receive a partial reimbursement after the fact. Not to mention this was after four LONG phone calls and four hours of nothingness. I expected more. My fault for assuming anything good from Airbnb.

I have been a host for several months now with Airbnb. From what I have experienced so far, this company still has quite a ways to go for maturity and improvements. Although, a lot of their policies are flawed esp. the way how their review policy works between hosts and guests, they have a global supply chain management who's been quite dedicated on the front line to resolve reservation challenges & issues.

I stayed in an Airbnb in this Nov 2018 for 16 days in a house in Canada, Toronto, Pintail Cres. The host entered my room without permission 3 times, or more. The host's wife, Olxa, informed me at night that the host Darxn was in my room to unplug my MP3 Player. There is no advanced notification for permission to enter my room. On the second last day of my stay, when I came back at night, I found a gift paper wrapped cookie on my desk. Nobody asked for permission to enter the room or notified me after the entering up to this Dec 22, 2018. My concern is that that day I was rushed out for training and forgot to lock my luggage which has my passport, ID cards, credit cards etc important personal info.

I have been using Airbnb since 2016. Every time I encountered a problem, Airbnb takes the side of the host irrespective of the circumstances. They also hide or delete bad reviews at the request by the host. My recent experience was, I arrived at this house to find out the place is dirty and had cutlery with food particles on them. The floor infested with ants and there were a few flies, those large ones that appear during summer, in the house. The house was facing the host's backyard and the place was a mess. Due to these shortcomings I immediately notified Airbnb after attempting to contact the host. The Airbnb contacted the host. When the host arrived at the property, they were visibly upset and appeared aggressive. They tried to pick an argument which I tried hard to avoid, which made me really uncomfortable and felt threatened at the time. I was alone at their property and anything could happen when someone is upset.

They advertise that you can get a refund within 14 days before check-in. Please read the fine print because they don't. They have you pay for half the duration e.g 5 days if you will stay for 10 days. If you cancel after 38 hours but within the 14 days you get nothing back and they still advertise for the days you have paid for that you didn't get a refund. Talk about double payment.

We have a trip planned in a week and just received a text cancelling our rental. They offer to refund our money, but getting something in a strange place with one week's notice is not easy. Not only are places more expensive with such short notice, we cannot get a great place for our vacation and have to settle for whatever we can get. Such a disappointment. How is this acceptable when we rented the place two months ago. No apology or explanation. I WILL NEVER TRUST THIS SERVICE AGAIN.

We had booked a cabin for 12/28/2018-12/30/2018. Just two weeks before our trip, the host calls that the cabin isn’t available anymore due to the owners selling it, and not giving a 60 day notice. Just two weeks before my family arrives from Florida expecting a cabin, and in the busiest day of the year. There were no other selections in our price range so we don’t get any other cabin for that date due to the others being more expensive. Instead we get a measly credit of $101 for another booking, yet there are none left. This ruined our trip, especially since my family has been going through a hard time lately, and me and my wife wanted to treat them to a relaxing getaway.

I was visiting Lima Peru and booked a 1 bedroom apartment through Airbnb. (I have used my account with Airbnb in the past without any issue.) Upon arrival I was handed the keys from the landlord. She immediately explained the apartment wasn’t ready at the moment which was fine because I wasn’t going to be returning until The evening So I took the keys and left. I returned around 7 pm with my belongings and noticed the apartment was dirty particularly the bathroom since it clearly showed signs that it hadn’t been cleaned. There was a half used soap in the soap holder of the shower and a very dirty white rug to put your feet on after a shower. There was also no hand soap at all by the sink and there was one hand towel that was moist as if it had already been used.

The assigned case manager hasn't contacted me for almost 24 hours on a time sensitive issue! They only care about making money and they usually side with the host. To them all guests are liars that leave false reviews. Don't expect them to take care of you. I won't be booking ever again.

MY AIRBNB ACCOUNT WAS DISABLED FOR NO VALID REASON!!! I was a regular Airbnb user for years until they put my account under review. I've been waiting since about December 2016 for a response on why my account was disabled. I've emailed & called them several times over the wait. They just sent a response December 2018. (TWO YEARS LATER!) Companies love throwing their 'terms of service' at you & telling you what they're not liable for when they are being **. Simply to remind you that they don't care about your frustrations & they are not there for you. ** AIRBNB!

I booked a night's stay at Shinjuku for my young daughter and I on 24 Nov 18. When we reached the apartment and could not get in and after we tried getting in touch with the host without any success, we contacted Airbnb. The next thing I knew, I received an email informing me that my reservation has been canceled and that I would be refunded. I was left stranded with my daughter in the middle of winter and with most hotels fully booked, I had limited choice.

My husband booked an apartment on 8 Ave Macmahon near Arc de Triomphe. We are traveling with our 2 kids. On 8th December after the Paris violent protests, we asked for a cancellation and requested to change our booking to a safer location on 29 Dec. The roads to Ave Macmahon were blocked and metros around there were closed on 8 Dec. Tear gas and water cannons were fired right outside this apartment! After 3 days of email and multiple phone calls Airbnb has denied us a change even though we highlighted that it was unsafe especially for the kids. On their Airbnb website they have listed violence, inaccessibility and safety hazard as conditions for refund. Shouldn't they honor it? Their reply is, "The host has refused a refund!"

They're a worst. I booked a trip like 5 days ahead. I wanted to cancel it the next day, which is still within 48 hour, since my schedule changed. They won't give me full refund, only 50% of it; they said the cancellation has to be within 48 hours AND 14 days ahead. How stupid is that? How can I have 14 days notice if I just book a room for a trip next week? They told me to go talk to the host as they can't do anything. I wish they're out of business soon. Heard they said they would go public, pray lord. The most irresponsible business model in the world. Use Booking.com instead. They help you cancel full refund even though it's not stated when you booked.

My experience with Airbnb had been ok for approx 2 1/2 years until I had a bad renter which resulted in over $3,000 worth of damages to my home. The people were doing drugs, damaged multiple things in my home, had been smoking (many things-legal and illegal), had a pet despite the 'NO PET' policy and finally flooded my downstairs bathroom, damaging the wood flooring, the toilet and the door (locked it from the inside without a way to get in without removing the door).

Updated on 03/08/2019: I am currently in the dispute between Airbnb and my credit card company because I stayed at a location in California that had roaches and the Airbnb tried to offer me 50% back. Capital One is trying to stick me with the full amount, even though Airbnb allows the host to not only insult guests that have stayed at her house, but also scam people with her rental, as there are numerous reviews stating that the host has roaches in her rental property. The fact that Airbnb allows this is beyond ridiculous, and Airbnb doesn't take care of its customers. They're in it for the host to rent locations to guests, sight unseen, fake pictures, fake reviews, unsafe locations, and unsanitary situations. Don't waste your money. Get a hotel room, you'll be way better off.

I raised a complaint to the Airbnb customer support team regarding a discriminatory review that I faced with my host. The latter made rude comments about me and gave me a bad public review. To my surprise, the team did nothing to resolve the issues and told me to instead focus on the positive reviews. Totally bad experience with Airbnb!

Frankly, I only knew Airbnb from my bookings, and I never had any experience with Airbnb Resolution team until their online agent, Ronie's, recently helped me very quickly and to my satisfaction, and that impressed me, but today another agent, Alexandre, truly "knocked off my socks" with instant and tremendously caring quality customer care on a different issue. I can't overestimate that! Now I know that Airbnb is much more than just a place to stay but also a place filled with wonderful and caring people. First-rate service!

I rented a place through Airbnb and right before the trip I saw a couple new reviews stating that people had issues with cockroaches. I contacted Airbnb and they told me they were false reviews and I had nothing to worry about. They assured me that if I saw any when I checked in that they would move us. We checked in and we started seeing them everywhere!!! I contacted them and not only did they not move us but they only refunded $120 of the $950 we paid! We had to spend the trip in a cockroach infested place. I called, asked to speak to a manager and they did not care. They closed the case and told me it was my choice to stay there. I have used Airbnb for years and I cannot believe how they treated this situation.

I booked a condo for a week in the Philippines and when we arrived to the condo it smelled like mold. The smell was really bad. I left immediately. Could not stay in an apartment that smelled so bad. I contacted Airbnb and asked for a refund. They were on the side of the host and only refunded me half. They did not protect me and were more on the side of the host. I posted a bad review about the host and it was never posted. There was no bad language used just being honest about my experience and it was not posted. No wonder the host has so many good reviews and no negative. I will not trust Airbnb anymore. It's a gamble. Imagine traveling far away and when you get there it's not what you expected. Who has your back because Airbnb won't.

Airbnb contacted me about a dissatisfied guest who thought the radiators were non-functioning. They suggested I offer her some money to appease her unless I could provide a plumber's note contradicting her experience. I told them that yes I "would" refund if they offered me some assurances as a host that I would be protected from guests making up stories for refunds. They declined to protect the host saying guest are free to say what they please so long as they aren't racist. I then explained I was not going to offer the guest money and instead provided Airbnb the plumber's note confirming the radiators were working and the house was above average hot, on top of which the guest had left windows open.

Why are there so few negative reviews on Airbnb? Does Airbnb delete them? I haven't seen any after viewing a lot of locations. Just today, I wrote a bad review on Airbnb for an awful host and it was removed within the hour. I didn't break the guidelines, they didn't give me a valid reason for removing my review. I just guess that only good reviews sell. That is why I chose that host in the first place (all good reviews)… But if Airbnb removes the bad reviews, you have no way to know. I stopped using Airbnb because Airbnb is nothing without the honest reviews.

I needed to travel to Mayo Clinic in Phoenix AZ. My nurse suggested Airbnb. When our Uber driver pulled up he begged us to go to a hotel in safe neighborhood but I had to pay full amount 2 weeks beforehand. The house was cute and clean and had security but every night we heard gunshots and had police helicopters with spotlights overhead. My brother tried to take a stroll during daylight in opposite directions over 2 days. Both days he was confronted by cops arresting people. 2 more Uber drivers warned about where we were staying. 1 had grown up in Chicago. We are from St. Louis and I have lived or worked downtown my whole adult life.

We rented a home for Thanksgiving that we found was a foreclosure and it was absolutely disgusting inside. Electrical outlets broken, dirty old stained furniture, the window air conditioner was stuff with hand towels, there was a bedroom with a mattress on the floor. When you call to make a complaint you get their customer service that is overseas and they speak very little English. They did not want to reimburse us and they will not that the listing off, so beware when you plan your next vacation. They also edited your review and only post positive reviews. We were scammed by them. A Thanksgiving I will never forget. Very angry that they do not care about their customers. They should be shut down.

Be sure to know their cancellation policy before booking with AIRBNB. There are hidden terms Which you will not come across until you book and cancel. I was charged $108 service fee for cancelling even though I cancelled within 48 hours.

The place I rented did not have the amenities it promised (heated pool) and was dirty. Also the host showed up in our backyard in the dark with a flashlight unannounced during our stay and it made us feel extremely unsafe. So, there is the component of having a host that is dodgy. But the component that compelled me to write this review is the way Airbnb handled my concern. They sided with the host based on his rating overall rather than my individual experience. My experience was uniquely bad but because his reviews were ok from other guests my concern were not addressed and was minimized. There is no direct number to contact Airbnb and so all complaints are logged in an e-mail process. They called me back and that's when I got their number. By the way, it's 855-424-7262 if anyone is looking to call them directly.

The owner agrees to cancellation in writing then afterwards refuses refund. Airbnb support him 100% ignoring evidence. I exchanged numerous messages with support person named Sarah, who did practically nothing to resolve the issue nor look into the details. I will not use Airbnb and recommend all avoid this company.

I had the unfortunate experience of having to cancel my Airbnb reservation outside of the '48 hr' window. The owner Jan from British Columbia refused to give us back our $478 deposit hiding behind her cancellation policy. Airbnb sided with her and refused to help at all. The Marriott or Hilton would NEVER do this, and they are public companies that crush customers on a daily basis. I swiftly closed my Airbnb account and will tell everyone I know about my bad experience. Stay away.

Airbnb promising me to take care of it but they just toss it from one to another and eventually told me it's not part of their focus. The real problem is that the so called "case managers" don't follow up on cases, they just wait till their shift ends and when you call back to check up on it they say to you it's a different department and the maximum they can do is to assign it to new case manager and start it over again.

no one can take a picture of. It was unsafe as well. The hallways were dirty, the rugs were dirty. The walls were dirty. As soon as you walk into the building it smells like mold! The condo smelled like mold. The grout on the tile floors were dirty inside the condo. Yet, this Esteban guy lies on the review and says that I didn't stay long? I wasn't even there 5 minutes when I decided that I wasn't going to stay there for my wedding anniversary! I have allergies and would have never been able to stay there! The guy never gave a refund. October 17th- 24th, 2018.

We decided to book an Airbnb property as part of my partner's 40th birthday trip to New York. I spent many hours researching available properties and chose what I thought was a clean modern apartment in Jersey City. I looked at the rating for the host and his property, of which he had scored 4.5 out of 5 and numerous good reviews, so felt comfortable making a booking. Unfortunately, had I paid closer attention, I would have noticed the handful of negative reviews that would have sounded alarm bells.

When Airbnb moved their headquarters to Portland and the city took measures to protect residents and rentals from greater impact, we paid for a home inspection and began using it to rent our home while we were out of town for a few months each year. At first things went really well but we began running into an increasingly frequent occurrence: renters who expected a sanitized hotel.

Airbnb is a terrible company. No care or accountability do they have and I'm excited for the legislation that slows down their revenue stream and puts long term homes back on the market. I booked a week through these idiots and paid the required 60%. I decided to book an additional 5 nights but canceled due to the homeowner being a lying moron. Airbnb did not refund the second reservation, they simply applied the amount to the balance of the first week even though it was clearly stated I'd get a refund. Airbnb is a community killing piece of ** company.

1056 Budapest, 18 Belgrad Rakpart, Hungary: The above property has many Airbnb residences in it. I've spoken to some of the "guests" from time to time and most of them are nice young people who are in the city touring or even checking out the many universities in Budapest. THE PROBLEM: The building itself is a "once" magnificent 19th century building which has fallen into terrible dilapidation and disrepair. Most of the time the electricity in the common areas is blacked out making it impossible to see where you're going and also impossible to know if you are being followed. What is much more disturbing and downright dangerous is the lack of simple hygiene and the filthy condition of the ground floor lobby, stairs and entrance way.

Airbnb is a joke. I wish customers would use VRBO more. Airbnb takes you money from the customer and do not pay the owner of the unit until days after the guest check-in. They do not collect the correct local taxes. For a owner listing the property, VRBO is much better than Airbnb. Very disappointed in how they hand the owners cash.

So I'm using their service for the first time while I'm trying to find a place for a month while I'm in between moves. So I find the place, pay for the month, get confirmation and codes for reservation then 2 hours later right as I'm heading out there my criteria kept me from having account. While I understand I have a record from when I was young and dumb but if this keeps me from getting a place shouldn't it be looked into before you take my money and give me codes for the house? Now I'm screwed out of $800 for the next 15 business days while it goes back to my account, which was my money for a place for the next month. They have left me in a horrible predicament and I'm at a loss at how they handle business like this.

No refund. Host still advertising. Airbnb you've got your priorities wrong. Safety should come before money.

ABSOLUTE WORST experience with Airbnb for an upcoming trip to Singapore - SOMETHING I NEVER HOPED TO SAY ABOUT AIRBNB. Airbnb cancels my 6-night reservation for a family trip to Singapore in Dec, which was confirmed in Sep this year. I receive NO COMMUNICATION regarding the cancellation apart from getting my deposit refunded 6 weeks after my reservation was confirmed; with no email or message accompanying saying there was a trip cancellation. I find out yesterday just by chance using my Airbnb for another trip that my SGP reservation is canceled (I used to love using Airbnb for all my trips); I frantically message and call their help center to ask to explain what is going on; A horrifying experience with the help center rep providing no explanation for cancellation and saying that, "We refunded you." How is the user supposed to know their reservation made months in advance just got cancelled in the background???

I am quite dissatisfied with Airbnb! A guest did the following: Destroyed three mattress covers and sheets. Ruined my plants. Late checkout. Used all the sheets available (more than 10) while he was just one person and didn't wash anything. Left the place dirty. I have opened a dispute on Airbnb after 13 days, cause I first wanted to discuss with the guest. Airbnb claimed that it was not done within 14 days. “For cases to be eligible under our Host Guarantee hosts must notify us of the incident within 14 days of checkout or within 24 hours of your next guest’s check-in.”

I tried to make a reservation for a room rental through Airbnb but their new security procedure prevents it. They require sending a photo ID (driver's license, passport) to them for every reservation. I did so by cell phone but the company rejects photos of my ID with the message: resubmit, photo unclear. I have no problem with other mobile photo transactions so I know the problem is Airbnbs security service contractor. Airbnb customer service can do nothing about it (except waste time).

Booked accommodation but due to reasons out of my control had to cancel. The accommodation was cancel as we were traveling to Redcliffe to collect a Caravan but the manufacturer moved the Caravan to tweed heads. They were given 16 days notice but still had the audacity to charge 50% of accommodation charges plus the service fee. How do governments allow this sort of criminal activities to occur.

I'm not even sure where to begin. My girlfriend and I stayed at a cabin in Greenbank Whidbey Island, WA. The water was shut off on us in the midst of a shower and no water worked in the cabin at all. The chimney must not have been cleaned in a century. We were smoked out but the host claimed the wood was wet...which wasn't true. We traveled to Walmart 30 miles away because they left us two huge pieces of wood and nothing to start it with. The wood wasn't wet because it was inside the store. I use my own fireplace quite often.

Airbnb says last 4 digits of SS# is "wrong" which is BS! Can't upload pics of driver's license because site keeps saying the pics are "too big" even tho' I kept resizing the pics smaller and smaller. On chat for an hour... Last 30 min got NO replies to messages, so I finally told them to screw it! I had no problems whatsoever booking something this past October... So why all the crap now? So much for trying to save some money on places to stay when I travel now! >:-(

Broken alarm system, smoke detectors missing, patchwork of leaks in ceiling unpainted, broken fridge, broken garage door, black grit in sink when water runs, balcony doors locked unable to sit out, filthy, old foods left in pantry. Sad experience for what we paid. Pictures available. Airbnb did not address my issues.

I was looking to book a condo using Airbnb. This was my first time using their service. I wanted to make sure there were no other fees aside from the total shown during booking so I called the customer service number. I was reassured that there were no other fees to be collected as this was against Airbnb policy. I asked because I saw a mention of taxes were to be collected. I asked the same question and was given the same answer. This was around 11pm at night. The following day, the property manager called me about the taxes due. I called customer service and I was told I was to pay the taxes since it's listed on the website. Well, that's why I called prior to booking.

with no excuse or reason why I have no payments like many others. They just tell me they are working on the problem, firstly they told me it was the Australian banking system so I call my bank and was told it was Airbnb changing their system with world pay. They just don’t seem to care.

Renters beware. Booking an Airbnb with Nina, Marais district, Paris France, was my first experience at booking an Airbnb, and consequently will be my only experience, booking anything through Airbnb. My trip was schedule and then Hurricane Irma hit (the largest hurricane to hit the state of Florida in history). Nina told me to reschedule but I had to contact her off Airbnb. (I later learned this was so she could still collect my payment and Airbnb would still get their kickback). She let me reschedule and then on the day I was supposed to fly out, she told me she double booked and that I would have to stay at a different location, for which she refused to disclose details.

Beware booking with Airbnb far in advance of your trip. I just booked an apartment in Malta for a month in March and they charged me the full amount on Nov 7th rather than a deposit and the balance in February. When I phoned Customer Service there is of course nothing they can do. Just be careful when booking - make sure you are pre-approved for the rental then you will have the option of 2 payments.

We booked a condo in Angel Fire, NM for 7 days over Christmas at a listed price of $168 per night. After our 50% deposit was accepted and our reservation confirmed the “Hosts” called me separately, emailed me and sent me a private message over Airbnb that they had accidentally posted the incorrect price and if we did not accept their “altered” price of $535 a night then they would cancel our reservation. Knowing they legally can’t make us pay for their mistake, the wife called me begging that we please cancel or they would not be able to make their mortgage.

I and my wife rented a house in Lake Havasu for two weeks at a price of about $4,000.00. We were so eaten by bed bugs. We reported this to the owner and to Airbnb. We were told to take pictures to prove the bedbug. We took several pictures and sent them to the owner and Airbnb. We were told that the owner had supposedly taken care of the problem but my wife and my grandkids were bitten all over by the bed bugs. We were told that we should have reported it as soon as we got bit. We waited a couple of days to make sure what they were. We were offered a whole 10% off the rental rate. We will have bills for fixing our house and the houses of our children and their kids. I will never use this service again due to way we were treated. I highly encourage everyone not to use this service-ever!

I am and have been a Super Host with a Five star rating with Airbnb for over four years, I recently had a guest who came into my sparkling clean home and clog my toilet with his waste, he admitted to clogging the toilet and watching it drain onto the bathroom floor, and then he left my home for the day with no communication about the incident to me. When I came home later that day it was raining in my garage, the bathroom is right above the garage. He caused a lot of damage to my home and had the nerve to leave me a bad review. I contacted Airbnb support about the damage and the review, they put a case manager on my claim and his dishonest review, they will not support me as a host or remove the review.

Not worth the bother or the money. I stayed in Copenhagen and was not at all satisfied with my room. I stayed in a basement where I couldn't lock the front door. The owner was not helpful at all, actually he was slightly hostile. And of course I didn't get some of the money back that I have paid. When I came home I was going to write a scathing review of this place but oh no. I had two weeks to do it they said, but after a few days it was too late. I contacted Airbnb about the review/deadline but that was like talking to a wall. It's extremely hard to get any response and when they finally answer they are of no help at all. Stay at a decent hotel or don't go at all is my suggestion.

I booked an apartment in Vancouver Canada through Airbnb and host charged me for the stay and also accept my reservation. I will get a notification from Host two days after that he wants to increase the price for 80% and I complain to Airbnb customer support about it (how would you let the host do this much increase after confirming my reservation). After a week, Airbnb did no do ANYTHING for me regarding this issue and they just cancel my reservation without any support. They let the host do whatever they want to the customers and they do not give any support to their customers. They even do not have any review system in their website after they cancel your reservation. Please share this with others so they know how Airbnb is acting in regard of customer service.

I complained to Airbnb about cockroaches in my Toquerville, Utah, rental. The owner didn’t take accountability and Airbnb sides with her. They said they would only give me 1/2 of my money back, which I still have yet to see, because the roach photos I sent “didn’t prove an infestation." What??? I didn’t realize a few cockroaches are a-ok when hosting tenants! (There were more than a few, but my pictures showed only several at once.) Airbnb should be consumer-based, rather than siding with their hosts so much, judging by the other reviews. I’ll happily stay in hotels henceforth, as I KNOW a hotel would go above and beyond to make reparations for something as disgusting as this.

My friends booked an overnight stay in Brooklyn. I’ve never used Airbnb before. My friends, who are **, found this place in Brooklyn that was convenient and priced right. The owner was well rated, so there were no issues. I called him a week before the booking, to check on parking. We had two cars. I was concerned about on street parking. I asked if there was a lot nearby. He assured me that the neighborhood was safe and that we could get both our cars in his driveway. Ok, cool.

So I moved provinces in Canada and before my son and I could settle down we booked into a *5 Star superhost* apartment in Toronto for 31 days. The pics were of a different apartment. The place was filthy dirty. The stove almost burnt us and the microwave was broken. The owner was out of the country and realized that he was renting the place and then *renting as an Airbnb* when he was away or staying at his girlfriend's. The owner of the place I mean my host's landlord one time stopped me and asked me what I was doing in his building. I explained to him and he almost kicked me out and I had already paid 1600$.

First and last time we use AIRBNB. The AC unit did not work in the apt, the beds had no linen, we received a nasty towel and the pillows had yellow stains all over and no pillow cases. We contacted the host and waited 24+ hours for an answer. We also contacted Airbnb, they were useless. The case manager was rude and did not offer any help other than to file a complain and to email pictures. We requested a refund and she denied our request. They took the word of the host over ours. Never again. STAY AWAY.

Beware of Airbnb! We showed up to our “quaint” Victorian guest room in L.A.... 5 star ratings, great pics, and Airbnb “super host” do not mean much. Owner had us go through 3 security locks to get INTO the house only to find the back door wide open. Owners also did an oops and left the door to their hoarder room open, and then didn’t even have our room ready. I couldn’t get out quick enough and went to battle with Airbnb. They were difficult and wanted to charge 1/2 due to us “cancelling”. I insisted on sending pics to justify why we should get full refund. If I hadn’t taken pics, I’m sure I would have had to pay. After jumping through hoops, we got full refund.

ABSOLUTELY TERRIBLE! I used Airbnb for multiple years, multiple travel accommodations, I did not travel for 1 1/2 years, and stopped using Airbnb, I am now attempting to proceed with a booking and it's been 9 days since the initial booking request... With the same error message EVERY SINGLE time "Oops, we're unable to complete this booking. Unable to perform action. Please try again through the website or contact support if you need immediate assistance." I have called customer service EVERY SINGLE day, and NO ONE is documenting the issue, NO ONE is escalating the issue, NO ONE is telling me what the issue even is and why I can't even complete this booking. Multiple days and multiple hours on the phone with customer service, WASTED TIME and 9 days later, nothing is solved. TERRIBLE BUSINESS, TERRIBLE. DO NOT WASTE YOUR TIME WITH AIRBNB, go to VRBO or another reputable site.

I booked a room knowing my travel situation could change, but the ad said full refund if cancellation prior to 24 hours before trip. I cancelled a month before the trip, and they kept $40 as a service fee. Nowhere was that made clear before I booked the room. Second time I had trouble with Airbnb; next time I'll use a real hotel and save myself the frustration.

I rented an apartment at **, On arrival I noticed 2 signs. One on the clothes dryer that said broken do not use and one on the dishwasher that said the same. Not a good start. I started to look around the apartment and had to take photos. 1. Carpet was filthy and stained. 2. Cooktop was absolutely filthy and not properly cleaned. 3. Griller door was broken and full of grease. 4. Countertops in kitchen were stained. 5. Walls were filthy, chipped and i=unclean. 6. Shower was absolutely filthy. Grouting had not been cleaned for months and was filthy.

The additional fees are a rip-off. In the end the total costs work out more expensive than staying at a good reliable hotel in more central location. Got charged $99 service fees and $60 cleaning fees on top of $600 accommodation fee for 4 nights stay in a small apartment in Shinjuku. When I found a good 3 star hotel with breakfast included at a more Tokyo central location, which is also part of Qantas travel program, I attempted cancelling the Airbnb reservation, only to find out that you could only do this on a computer not on your phone or iPad, and that the service fee is not refundable because it was already more than 48 hours when I made the booking. I felt extremely frustrated because it said nowhere when I made the booking that the service fee is non-refundable after 48 hours. Literally a ripoff and a scam. On a note bookings through Agoda or Booking.com are free, if hotels have free cancellation policies you get all your money back.

I rented with my wife a " luxury apartment " off 5th Avenue, pay USD 850 per night for 9 nights. We checked in at 3 pm, and first thing we noticed was that the rug in the living room was seriously disgusting, red wine was spilled all over it, and it had cigarette burns. But really the worst was when we went to bed. After some minutes we realized the smell, and then it dawned on us that we were sleeping in very used sheets/bed covers/pillow cases. The next day we reported it to the owner, by Whatsapp, and he came and removed the rug, and attempted to change the linen, but he is a young lawyer, and had never changed a bed in his lifetime, so my wife ended up doing it.

I seem to have the same problem as Carol of Marietta, GA in September 2018. I had a guest that booked for 45 days. My rate was $95 per night and he was given a discount of 30%. I have screen prints that prove the discount did not exist and contacted Airbnb and let them know. One of their caseworkers admitted that there was a bug in the system and he reported to be fixed. I have a print screen of that conversation as well. I stopped hearing from him and the next person told me there was no bug and he misspoke and has been reprimanded. Even Though I had screen prints they are telling me I agreed to a discount. I am taking them to court and am very sure I will win.

This company is the brand of highways robbers using and abusing people’s need in place to stay rung fully advertising about a place. The hosts are not that far behind with edited photos of their ** place called apartment, Airbnb is not a company but Rather bunch of drunken people with a junky’s appetite for people's money, these people simply should be out of Business not other way around, they don’t create anything but getting paid by hosts with the same distribution of junk than those who tuning the Airbnb.

Checked into an Airbnb in Lawndale, CA for 2 weeks. Immediately noticed the bathroom needed a thorough cleansing. No bowls in the cabinets, microwave filthy, etc. When I confronted the host I was told he had fired the maid and would be cleaning himself. No cleaning occurred despite the fact this was a shared bathroom and guests came and went. On a Sunday night, host had a party until 4 a.m. in which all the Airbnb guests stood in the hallway asking him to turn the music down. I moved out 1 week early and requested a full refund of unused days and supplied pictures of my issues. I was told by Airbnb that they would not be refunding me since I made the decision to leave on my own accord! I will never stay at an Airbnb again and am extremely disappointed with their customer service.

Rented a Condo in Santa Rosa beach for 1 week. When we arrived there was a Red Tide condition that was present for a least 1 week without notification to us. Dead fish on the beach and unable to breathe on the beach. 2 days into the visit a mandatory evacuation was declared for our area. Airbnb and the owner refused any reimbursement. There are better companies out there to use - I would suggest doing so...