Air Canada Reviews

I'm sure you've heard this before...I would give them a zero if I could? I will preface this review with some details...I have lived in Canada for 30+ yrs, now in USA for 25+ yrs. I know Canada and its companies very well. Canada used to have 2 major airlines in the old days, Air Canada and Canadian Airlines. Competition was a good thing and then government decided to back Air Canada and the other airline went puff. As a result, AC is essentially a crown corporation, a government backed and favored business (it's the price of socialism and government run everything...national postal service, healthcare, education, banks, air Canada, etc)...None of these things mentioned do well, are run well, or are citizens happy with, although they have no choice...literally!

I spent close to 2 days traveling from San Diego to Montreal. My connecting flight at the Vancouver Airport was canceled and no one of the team members really cared if I slept at the airports or not. They behave like a village company with very poor customer service and managing a situation at hand...this is not the first time...they are always lost... Arrived Vancouver about 10:30 am, only left at about 06:00 pm for Toronto. Was going to leave Toronto for Montreal the next day about 07:00 am. The sad thing is that on arriving Toronto there was no one to attend to stranded passengers about logging and all that...these are mind games they are playing.

The worst Airline on earth is Air Canada.I've visited 49 countries and have used +50 airlines. I recently knew that I have a growing tumor in my brain which was recently identified and I need to do an MRI, therefore, I called the airline today to get credit or even to postpone the ticket for 2 weeks and they said they do not care. Basically, Air Canada is the only airline that does not have a medical emergency cancelation or change policy. I had seen a mother with a toddler purchase water for her baby while the staff denied free water even for the baby. This airline is the monopole player in Canada and has no respect for humanity or care for customers.

DO NOT BUY AN AIR CANADA TICKET!!! This was the most horrifying airplane service experience I've ever had in my entire life. I usually never write bad reviews on anything, but this was absolutely the worst. First of all, I had to wait more than 3 HOURS ON HOLD to get a ticket for my dog, since they don't have an online service for that. Their customer service line is horribly understaffed and god bless them they are so useless. When it came to the date of my flight, they didn't send me any email or notification that the flight was cancelled. I was re-booked for a flight three times because they all got cancelled, EVEN THOUGH THERE WERE OTHER PLANES DEPARTING THE SAME TIME THE SAME DAY TO THE SAME LOCATION! The last flight I was re-booked to was delayed 3 TIMES!!! I WAS LITERALLY IN THE AIRPORT FOR MORE THAN 12 HOURS.

Booked a direct flight Montréal-NYC. Got canceled due to bad weather conditions. My flight was scheduled for 17:40pm. They rebooked me for an 18:00pm flight with a connection in Toronto. Flight got delayed for bad weather conditions when there was barely any snow and planes were taking off right in front of us. Ended up missing my connection in Toronto because US custom closed at 20:30. Their customer service was helpless and careless. No communication and they would give direct you from place to place for rebooking and hotel vouchers.

Terrible experience with Air Canada. My parents came for the first time, delayed their 2 main luggage with their all clothing and medication in them. It’s been more than 2 weeks now but still no update from them. Where are they? Can not even tell that are they are still at New Delhi or at Toronto airport? I would give score in negative if possible; possibly -10. Too much frustrating it is with Air Canada. And the main thing is they never scanned the baggage at any airport. No more travel with Air Canada.

The flight was canceled without any notice. We had to wait for the next flight 2 days without luggage. We could not even change our clothes. Finally we made it to our destination, another surprise was waiting for us which we lost our luggage. We tried to make international calls to customer service, put us on hold for long time. It cost money for every minute we call. Issue was not taken care off immediately. It took us 21 days to get our luggage. I had to cancel my plans. It was bad experience with Air Canada. I hope they consider our experience and change their service.

@AirCanada my flight got cancelled on 21 Dec 2022 due to bad weather conditions and till now I had not received my refund and I mailed Air Canada but not getting any response. Very poor service. “Disgusting“.

Hands down the worst airline I have ever booked with. My flight got cancelled in March 2020 due to covid, received an email that I had 24 months to rebook. Come Feb 2022 (still had 4 weeks till it 'expired'), called Air Canada directly, no record of my credit anywhere. I have called about 15 times in last 11 months, NO HELP whatsoever... I have sent emails to customer relations with my cell number explaining my situation, sent about 4, NOT ONE PERSON has got in contact with me from customer services. I WILL NEVER RECOMMEND OR USE THIS AIRLINE AGAIN, I have a lot of family and friends coming to visit me in Canada and I have told them to NEVER book with Air Canada.

For 20 years I have been an AC SuperElite Member, often saying, if AC can't get me there I don't need to be there. NO MORE. The new Aeroplan system works only for the airline. The points required are ridiculous and the customer service is garbage. New week I am flying Business Class to Europe. I am flying Delta. They know how to serve the traveling public. Figure it out AC. You used to be great.

I had to book a flight on the last minute to attend a funeral. I usually fly on the "business class" and both classes I can say that the food was horrible, especially the breakfast. So so so disappointed. From now on, I will only fly through USA to avoid Air Canada direct flight because of their poor service!!! And the sad part is that THEY JUST DON'T CARE ABOUT THE BAD REVIEWS!!

Dave C. on Flight AC7895 on Dec 17 from Moncton needs to be acknowledged for his great disposition and pleasant personality. In this negative world he took time to comfort the passengers on board with a compassion and thoughtfulness.

This summer I traveled from San Francisco to Calgary to London and returned Dublin to Toronto to SFO. At Air Canada's suggestion I purchased reserve seats of 3 legs of the trip. At boarding we were assigned other seats and my wife and I could not sit together. After completion of trip I applied for a refund which I had been promised at the airports. I just received final notice that there will be no refund.

The agent called Dorota was very helpful during the delaying of flight. I know Air Canada often delays. I was in rush. So she helped me change flight and everything. Thank you. Even though the flight was late for 5 hours, but the agent was nice.

You think you are gettting great deal with aero plan to fly with Air Canada. Wrong. So 49000 points will get you two return flights. Great. But don’t forget you need to pay for your seats there and back 80 dollars or more and then don’t get sick cause try to cancel or change the flight four days trying to call get through to air Canada. That puts you through to aero plan four days total eight hours on hold, finally finally get someone on the line, you can change for a fee of 180 plus tax each person, after explaining you have been trying for days and now flight has left. It’s another 200 fee so wow really, I said have Covid so basically should of got on plane anyway and yeah she agrees with me.

Plane was late and was told they were holding the connecting, made it through all checks to gate before departure time. Then get told they closed the gate and missed it, then proceeded to have to waste 9 hours and 3 connecting flights to fix it. Did they care, not one ounce. Suggest using other flights.

Please don’t waste your money with Air canada vacations. Ran out of food and drinks. Seats are very uncomfortable. No one to call for help, family booked can’t pre book seats, seat all over the plane. I travel frequently 20 flight per year, worst experience I ever. Air canada is off my list.

I NEVER WRITE A REVIEW BUT THIS IS MY WORST EXPERIENCE OF ALL MY TRAVELS. My luggage did not arrive with me and we were around 15-20 passengers that had the same issue in the same flight, that is a lot?? I was going in a cruise which embark in Athens at the same day and excursion start at 7: am on the following day and every single day, and I do not have any extra clothes, underwear, toiletries, it took us almost an hour to make the line at the airport to file a report for my luggage. It was so stressful, exhausting, disappointing and frustrating. You planned your vacation for months and this worst nightmare happened, as we have to panic shopping for clothes and all things we needed which was not in the plan.

Had to call multiple times, customer service people were rude and self serving. Never helping to resolve my issue; anytime I asked to be transferred to a supervisor, it was like pulling teeth as they clearly did not want to do so. Everything they say is lie, they’ll ask you something and then not listen to the answer…one guy had screaming kids in the background and blamed ‘my line’ having a poor connection but the person, mya Christina, really takes the cake. Did all the above l, then finally, she pretended to transfer me but only put me on hold (it was 39 mins before I realized that). This is unheard of!!

NEVER Book A PLANE from Air Canada. Booked a 5 pm departure and when I arrived at the airport the plane was delayed to 8 pm departure due to mechanical testing not done. And it was delayed again to 10:30 pm departure. And you won’t even know this delayed information without going to their customer service booth because they don’t even bother to change it on the airport displayer or announce it with the teleprompter. Once we arrived in New York at midnight, guess what, yes they make you wait for 1h on the airplane for 1 am before you can leave the plane.

Terrible experience on Air Canada, the flight attendants were rude, hit me with their cart while I was asleep, one of the flight attendants was walking around yelling at passengers to buckle up. Ran out of breakfast items. NOT PROFESSIONAL STAFF. Hated Air Canada. Don’t fly with Air Canada!

This was the worst flight I ever travelled. Booked my flight for 6.30 in the morning from Toronto to EWR on 8/16. Flight got cancelled and they put me in 8.40 am flight. Again 8.40 flight they didn't let me in and put me in for 2.40 pm flight. The 2.40pm flight got delayed by an hour and reached EWR by 5.10pm. After the tiring 12 hrs wait the biggest frustration was to know about my luggage getting lost. You call the 1888-689-2247 no and after a long wait if anybody picks up the phone they just hangup. They don't have the courtesy to inform the passenger about the status of their luggage. what a horrible experience. Never never travel by AIR CANADA. They are the worst airline I have ever come across with the worst customer service.

Date: 8/7/22. Warning to all their passengers, Absolute nightmare!

Absolutely the worst customer service from any airline. Flight got cancelled, no representative at IAD, got automatically rebooked to a flight 2 days later, had to go back to our hotel and call a 1800 number and took 2 hours to get rebooked on a flight the next day. Next day’s flight also delayed by 3 hours. Currently sitting at the airport. Now waiting to see if it’s going or if it’s going to get cancelled again for the second day in a row. Worst airline for dependability in the world. DO NOT FLY AIR CANADA.

On August 2, 2022 I flew first class on a ticket purchased from Air Canada beginning in Funchal, Portugal with Star Alliance partner TAP. The second flight (which was on Air Canada) was delayed more than 90 minutes leaving Lisbon due to a "catering issue." Air Canada sent repeated texts and emails during the delay in Lisbon and on arrival in Montreal that were often wrong and conflicted with one sent a minute later (for example, at 11:15am I received a text saying the new flight departure time was 10:45am yet we were still parked on the ground).

The airline is delayed by over 30 minutes. Even though they build a buffer in the flying time. They close the gate 90 minutes before departure and make you check your handbag in, because there’s never space in the aircraft.

My husband and father flew Air Canada in June. Their baggage was lost and never arrived at their destination. Spent one week in Winnipeg with no luggage. Return flight canceled. Had to purchase Return tickets on another airline. Filed lost baggage report. Have still not been contacted by customer service. Tried to contact customer service by phone x 3. Spent a total of 6 hours on hold and call disconnected each time. Was told by service representative if disconnected they were not allowed to call back. Worst customer service I have ever experienced. Based on this experience, I would never recommend Air Xanada.

I’ve flown Air Canada multiple times in the last few months as of July 2022 and I don’t know why I keep coming back. I understand there are legitimate constraints in airports currently, but the way Air Canada employees conduct themselves is appalling. 6/8 of my recent flights have had significant delays of 4-8 hours. Multiple times I’ve been left on standby after I paid my ticket and yet flights were ‘overbooked’ by the airline. Not once has an Air Canada staff member apologized for any inconvenience in a public statement over a PA or otherwise.

Where is my luggage? Does anyone in this airport care. Flight from Dulles Tp Montreal via Air Canada on 6-28. 3 hour delay in dulles. 2-1/2 hour delay in Montreal. Could not get off the plane. No gate, no agent. Waited 1-1/2 hours at the luggage belt. No luggage to be found. Waited another 8 hours on a line from 12am-8am to get rebooked. Lost a day and a half. One nights hotel. One day rental car. No one at the gate to let anyone know what to do, where to do it. As if everything was okay with this long of a delay. The whole plane missed their connection flights. Can't get an answer from anyone at Air Canada. Can't fill out a lost baggage because the final carrier was a different airline. My check in bag is still in montreal. No help from anyone at air canada as if they bear no responsibility.

I have been traveling with different airlines for almost 30 years. I have had some bad but mostly good experiences with different airlines. Air Canada has mostly been bad experiences until recently. After them buying Aeroplan and pandemic it has gone downhill. Aeroplan has become extremely stressful and disappointing to deal with. Maybe they programmed Ai to run the software or some thing like it, but is doesn’t make any sense at all. Lately I flew to Vancouver and back and on both occasions was delayed over an hour and the excuses don’t make any sense. I got a revised time to travel notification saying it is because of security issues with a passenger who is flying 3 or 4 days in advance. Sounds very bizarre. But at the airport it was a different excuse. I wish Canadian Government would not allow big corporations eat up the competition and not allow monopoly.

The worst airline that exists, it has nothing good, the crew is rude, the food is average, the old planes are always late or cancel, if you call customer service they tell you that the waiting time is 2 hours. I chose this airline without reading the reviews, I just imagined that since it was the Canadian airline it was good. WHAT A SERIOUS MISTAKE, I have traveled in many but honestly this one has no name. I flew Miami Montreal Athens, what a nightmare, the first delayed flight, I was able to make the connection because all their flights are always delayed, the Montreal airport is a tremendous Chaos, it seems that it does not have capacity for the people it receives.

We had a lovely trip planned to Canada that was scarred by Air Canada. No only did lose the luggage for two days on our arriving leg but bumped us from our connecting flight. Trying to get to speak to someone is nonexistent. On our return our flight was delayed due to the previous flight being delayed. While in the air they bumped us from our connection putting us on a flight which involved a layover on our dime. We did not ask for this lay over, made it to the gate on time for the connection because it too was delayed. Why they would bump you in midair is beyond me.

They canceled the flight with no notice and left the whole group stranded at the airport. Customer service is lacking and they blame covid for the canceled flight. Don't waste your time or money with this company.

I was supposed to travel back to the US from Canada, where I was on a brief vacation. But it turned into an absolute nightmare thanks to Air Canada. I was checked into my flight and had my boarding pass available. However, they refused to let me board the flight citing visa issues on my passport when I had all the right paperwork. These attendants were acting like immigration officers when they had no authorization or the right qualifications to validate visa statuses. They had limited training and refused to listen to what I had to produce to explain my situation.

July 5, 2022 we travelled from Toronto to Republic Dominican, we paid for seats extra money with good advanced time (12 C and 12 B) but in the last minute they sent us in the complete back seats of the plane (42B and 42 C). What is the point to paid for that if Air Canada treated customer like that? Also for the reason Toronto airport is crazy to pick up luggage (full of accumulation of luggage and a lot lose luggage), so we decide to bring just carry on (we took off some clothing) but on the entrance of the plane they took our luggage to put in check luggage because they don’t have more space inside of the plane (happened that because they didn’t respect our seats paid already and they called us in the last group).

We were flying home to SFO from Naples, Italy via Air Canada/Lufthansa, Business Class. The Naples flight was delayed and we barely made our connection in Munich. Our baggage did not make the connection. It has been 10 days; I have filed every report and yet no response and no baggage. The baggage helpline number is a recording. It is impossible to speak to a person. I am frustrated and discouraged. I know the airlines are overwhelmed but this is ridiculous!! My recommendation for future travelers is carry-on baggage only or air-tags in checked bags.

Travelled from ATL to DEL on 1st June, 2022. My ticket clearly says that I am allowed to check-in 2 pcs. Air Canada agent at Atlanta did not allow us check-in two and asked us to pay for the second one. We showed the ticket and request them to check with Expedia and they just said that they can not do anything. We had to send two pieces back and paid for two. Then, Air Canada delayed their flight in Atlanta due to Inaugural show of the Canadian Consulate. Connecting flight at YUL did not wait for the passengers (almost 40 passengers). Air Canada staff at YUL behaved very irresponsible and pushed us to board the flights without even giving the boarding passes of our connecting airports. 20 hour flight took almost 80 hours.

Returned from a trip from Mexico and I was pretty sick on my return so I never unpacked for a few weeks. I even have a doctor's note. As everyone knows it pretty much impossible to get someone on the phone when you call the Air Canada baggage so it took many hours (8-10hrs) and persistence (this took 1-2 weeks). I finally got a claim in for the many items that was stolen from my baggage. I finally hear back from Air Canada a few MONTHS later telling me I did not submit my claim in time so they are not accountable.

We flew Air Canada to Vancouver and then, on return, from Comox through Vancouver and to SF over the 4th of July weekend. All the news feeds were full of disaster stories about this airline and what we found were really decent, welcoming, people doing their very best, in trying times, to serve people. Canadians tend to be decent people and this airline is staffed by the most decent. The crew on our Comox to Vancouver flight worked strenuously (and with great agility) to make sure we could store all our luggage, both under seats and in small overheads--quite a challenge on a small plane--without complaint. Yes, there were delays--small, due to weather and air traffic and somehow the crew on our longer flight felt that meant we ought not pay for our food and drinks (without ever announcing it!!) Our luggage always made it to our sides. So, a big Thank You to this fabulous airline in these difficult times!!!!

Air Canada lost my bag on 2 June. I reached out, after spending an hour and a half on hold, I got to talk to rep. She gave me a login where I could review the information, most was incorrect. Though it did say I was checking out of my hotel on 8 June. On 9 June, Air Canada had the courier drop my bag off at the hotel that I had already checked out of. Here we are, 3 July, I still do not have my bag, and they are refusing to reimburse me for clothes purchased while not having a bag.

On my return business trip from Toronto to Phoenix, I booked my flights on Air Canada website. All air Canada flights in my trip were delayed by almost two hours so I lost my connection and had to pay extra for a Southwest flight to arrive in time at my destination. Air Canada then canceled my return flight so I had to book it against. My red-eye Air Canada connection in San Francisco was delayed by 1.5 hours. Luckily I did not have checked bags as I need to go to Montreal on the day of my arrival from San Francisco. Avoid this airline if possible until they get their business together.

Worse experience ever with a air line. From beginning to end, it was only a succession of unacceptable events. Aircrafts delayed one after each other and no reason provided. Stuck 2.5 hours in a 96F plane with 56 people, agitated and getting dizzy. Condensation dripping from the ceiling and no AC. All connection missed and had to sleep in the airport, on the ground as they were having no customer service open on site or on the phone.

My wife and I booked a trip to Ireland and our flight was from Denver through Toronto and then on to Dublin. Our trip started out with what we figured was somewhat normal for the times in that our flight was delayed leaving DIA but we had a lengthy lay over in Toronto so we did not think much about it. After several times and announcements that we were being delayed we finally left DIA about 2 and half to 3 hours late. We arrived in Toronto with plenty of time so again we did not think much of the delays. Then Air Canada starts the delays again. Excuses used were that the plane was late coming in. The ground crew needed extra time to clean the plane and then it was the crew needed extra time to do safety checks. Finally we left 1 and a half hours late to Dublin.

Updated on 07/18/2022: ** ticket # **. ALL HANDS IN POVERTY RELIEF is a charity organization myself and my family run. This ticket was bought for me to travel to the Philippines to purchase a land to build a shelter for homeless kids. The ticket Was bought in July 2020 with a protection plan to travel on January 2021, but before the travel date the agent called to inform me that there has been an itinerary change as the connecting flight was canceled so while waiting for me to make a decision on another connecting flight The pandemic happened and could not travel so the agent called again to inform me the air Canada is going to refund everyone including me but I have the option of leaving the money there and reschedule my flight when it is safe to do so and he will try to get the ticket as close to the original price as possible.

In my many years of travel I have never experienced, can't even get through to leave a message, their message machine is turned off. No wonder there's an exceptional call experience going on - every one is pissed off. Our flight from Edinburgh was for 5 hours (delay upon delay being called) late causing us to miss our Denver flight. Meal 'vouchers' didn't cover 1/2 the cost of the airport meals. There was basically no lodging available. We ended up paying $300 per person for a 5 hour stay at a hotel, plus $200 in taxi fare because we had to travel so far to find a room. Arriving in Denver we think our luggage got left in Toronto - there was no one from Air Canada available to tell us anything. Cannot even file a lost baggage request because their website won't take our information. NEVER fly Air Canada.

My first flight left Victoria BC and arrived at MSP Monday afternoon. My luggage didn’t get to me until Thursday night and I am leaving on Friday. My returning flight has been delayed 2 hours already and I won’t make my connecting flight. The staff will not put me on the flight tomorrow morning where there are only 6 seats left until I actually arrive inToronto and officially miss the flight.

I would like to give Air Canada 0 stars, but that is not an option. Our connecting flight in Montreal was cancelled at 4:30 pm. We were told we would get a hotel voucher for the night & to go to customer service to rebook. Before we could rebook, we were told that we needed to claim our luggage. Customer service was outside of baggage claim. We were told that if we didn’t claim our luggage before going to customer service, we would not be allowed back in the luggage claim area to get our luggage. We waited 5 hours for luggage. There was no water available in the baggage claim area. I stood in line twice to get answers. The second time I was in line I asked if our luggage accidentally went somewhere else because we waited so long.

If I can give less than 1 star I would of. We booked a two way flight for my daughter to attend her graduation ceremony. My daughter reached the airport then she found out that Air Canada changed the flight time, and then they kept changing the flight time until they cancelled the whole flight, and since it was end of day we could not book another flight and my daughter missed her graduation ceremony. What’s funny is that they kept the return ticket. This is the worst airlines, I have never experienced such situation with other airlines. I will never book with this airline again. Stay away from Air Canada.

I wish I had read the reviews beforehand in planning a trip to Canada via Air Canada on 6/16/2022. On the takeoff it was way late and at a layover point in Vancouver we sat on the tarmac for nearly 3 hrs, apparently the excuse was weather/mechanical/and not enough staff to load luggage. I'm really surprised this company is still in business. I waited for 4 hrs to get luggage which was put on another flight and I had to retrieve it the next day.

I traveled on May 22 from Toronto to Delhi and flight were diverted to Ahmadabad due to weather, I stayed at tarmac for over 3 hours and then airport for 5 hours and AC crew left us over 300 passengers abounded to go to hotel and come back mid night for next flight. We came to airport and were not allowed to enter airport as flight is not assigned and told us to come back next day in afternoon, no one to complain or talk on behalf of AC, I took domestic flight and paid for origin, Now A C refuse to compensate the actual ticket expense. They should get award of WORST AIRLINES.

I made a mistake by booking a flight for my husband and ended up paying for an expensive ticket without being offered a seat and then again paid $47.00 where no airlines have such pathetic service of paying extra for seats that should be included in the flight itinerary. Was informed about 23 kg 1 bag however thought of calling them and looking for an upgrade. Every day I called them for 3 weeks but was kept on hold for 2 or 3 hours and later calls got disconnected which shows their inefficient poor service without being provided any resolution. Have rude customer service agents who do not know how to talk to the customers or show some empathy. I would not recommend anyone to choose this airline and go through the hassle that I have been through.

I Wish I would have read the reviews before booking. The service is UNRELIABLE, employees are RUDE and burnt out. It was nearly 3 HOURS to get ahold of a customer service representative who was more upset than I Was. He literally stated "Every person I’ve spoken to before you started the conversation with how long they were on hold, so let’s talk about your issue." Book ELSEWHERE! Our flight was cancelled last minute and moved from 0840 to 1530 hours. The first leg of the flight was now with a different provider who could not honor the “extra leg room” we paid for on Air Canada. The representative said I could submit a claim to attempt to seek reimbursement. I would never even consider flying Air Canada again. I’m not sure how they are even still in business to be quite honest.

THE BIGGEST MISTAKE IN THE HISTORY OF MY TRAVEL!!! Stay away from this company. It is impossible to get connected to a live agent. They keep my credit of $7500 after cancellation of the previous trip and I can't get through to rebook my holidays for another time. I'm unable to do it online because it doesn't show my credit. I've been trying to call for the past month sometimes waiting 6 hours on hold with no final connection. It is the worst experience I have ever had with a tour company and I travel a lot. I regret my decision to chose this company as a trip provider and it is shameful for Air Canada, national flag carrier, to be represented and associated with such an unprofessional agency giving them the worst reputation around the world.

I was traveling with my family back to Canada for a family wedding after 2 1/2 years of not seeing my family due to COVID. I drove 1.5 hrs to the airport and arrived at the ticket agent 65 minutes prior to departure. The ticket agent said she could no longer take our bags and we would have to carry them on, which puzzled me as we still had plenty of time prior to departure. After typing our passport into the computer, the agent put up a sign that said you must be at the counter 60 min prior to departure and handed my passports back to me and said I could no longer get on the flight. It was now 57 minutes prior to departure. Rather than look for alternative flights, she said I had to call the customer service center and rebook. It took 1 hr and 25 min to get through to the customer center. They informed me that they could get me and my family to our destination 24 hrs later and it would cost an additional $11,500.

My first flight left 3 hours late, causing tons of people to run to their connecting flights. Only to get there and be told their flight was switched! Instead of my straight through flight to Athens landing at 11:40am, I was placed on a 11:50pm flight, with a layover in London, & arrival in Athens at 7pm!! & The 11:50pm flight STILL HASNT BOARDED & it’s 12:12! This is my first AND LAST time flying with them!

The fight schedule changed one day before schedule date. Especially new schedule included 12 hours layover at Vancouver airport. I asked air Canada customer service and staff if lounge service was feasible. However all answers were no. It was my first experience by Air Canada. It was really terrible and horrible experience. My family never ever use Air Canada again.

Please be wary of what you pay to this airlines. They have hidden charges and a promise of "full refund" will be 50% of what you pay 'cause they don't calculate a refund on their "Other airline charges" which is at least 50% of the amount you have to pay towards the flight ticket.

Four agents serving numerous customers in line at the ticket counter in Phoenix. We boarded the plane and it was delayed, we drove around the airport and sat for 3 hours. The flight was canceled for some unknown reason, we deplaned and no information was given about the rebooking or vouchers, etc. Families with kids were stuck at the airport until they could find out what to do. The counter agents left and there was no one to contact other than the "customer service" number. If you called that number, which I did several times. You were immediately told it would be a 2-hour wait. After several attempts, I gave up. Twenty-three hours later and I'm still trying to rebook a flight. Air Canada has to be the worst airline I've ever encountered.

Had a flight cancelled for a group of 25 for good reason. The problem was with reservations - regular reservations said it wasn't their job to rebook, group reservations said it wasn't theirs. 5 people gave me three different answers and it took 8 hours to figure it out. They could only rebook us 2 days later on several different flights and this only after the travel company got involved. I was put in the "We'll call you back in 2 hours" loop twice. This was a school group some of whom have never flown internationally. We lost 2 full days of our trip without even an apology from Air Canada.

This is my first and last time using this airline. I had a flight booked from Raleigh, NC to Mexico City. My route was to fly to Toronto then Mexico City. The flight from Raleigh was delayed and I was told that I would miss my connecting flight in Toronto and that my only option was to take the same flight the following day. I asked about getting a voucher for hotel and meals while I waited and I was told that I didn’t qualify.

I recently had a round-trip experience with Air Canada leaving Fort Lauderdale on April 15 and returning on the 18th. On our outgoing flight there was virtually no communication with the passengers regarding the extent of our 2 1/2 hour delay until I asked one of the flight staff to ask the pilots about why we were hearing 15 minutes of hydraulic back up screeching going on, as we were stopped on the runway. Then after we finally got up in the air there was a minimal beverage service with tiny glasses probably 3 to 4 ounces, Then there was a complete refusal to offer even water service as we had been on board until we arrived for more than 5 and a half hours after we boarded. The chicken and bacon wrap was completely ridiculous, maybe it had 1.5 ounces of chicken and a half an ounce of bacon and just all wrap breading.

This is the worst service I had got. The airline had no meal choice. Told them I am on protein diet and air hostess was so rude and took the food from me and trash it without giving me any food. I turned the light on because I needed water to take My medication and they ignored the light until the light went off on its own or they turned it off. The plane was packed to the brim I say between two heavy gifted women which made it uncomfortable for me to sleep all the 14 hours. No good sleep, discomfort and no food. They dress like they are going to the moon but do not care about the passenger's comfort and well-being.

We sat and supposedly expected couple of delayed passengers over one hour. We were supposed to take off at 4:55. It is 5:59 and we are still on the tarmac. Unacceptable! And all this ahead of a 5 hour flight after another 4.5 hours of flying. Very unprofessional, very unpleasant in both French and English. I shall avoid this airline in the future! ... and it'd be smart of you to do the same! This is flight AC541 on April 09, 2022. As I write this we are still on the tarmac.

They put out favorable (shorter travel times-wrong hours purposely or by mistake & higher price) and unfavorable (opposite) schedules in their websites and online travel websites (e.g. Kayak). If you buy the favorable ticket at a higher price and they cancel the schedule and put you in the unfavorable schedule but do not refund the price difference between the favorable and unfavorable. They initially put out incorrect schedule with higher price and then dump you in the cheaper and longer scheduled flight without refunding the price difference. Playing dumb or bait and switch? So many complaints and negative reviews everywhere in the web. It’s a flagship airline of Canada and no Canadians want to do something about it including the industry and government? Trudeau, you look handsome and sophisticated yet your flagship airline literally ugly and unsophisticated. I’d rather drive than fly stinking Air Canada!

I explained to attendant that I have heart failure and don’t get enough oxygen to brain. Response: “I don’t care. Pull your mask up!” Experienced continued harassment from staff. I was threatened with fine and arrest. There was no respect for me (senior citizen). Some staff were as “mask **.” No compassion. However the head attendant did care for me before I passed out. He was great. Why do customers put up with this arrogant bullying by Air Canada?

Air Canada is the worst airline I have ever dealt with, and here’s why. In my over 30 years of flying all over the world, this is the only airline that deserted my wife and I after midnight at an airport with no apologies, no alternate arrangements for hotels, and no customer service availability. They delayed the flight and made us miss our connection and we found ourselves standing at the airport at 1 am with no options. I have been on hold with their customer service for 65 minutes so far, after being disconnected three times before. That’s why, Air Canada is the worst airline on the planet.

Worst check-in staff, pathetic customer care. The website shows entry requirements but never shows that you need Canada visa even if you have layover period in Canada. One of my friend advised me to call customer care and confirm so called them few days before and they told that if you are not leaving airport area then you can without Canada visa for layover in Vancouver. Seriously very bad experience. On the top of that check-in staff was very rude and kind of racist especially Male as he was not even talking in a nice tone. I repeat there were females who were nice in attitude but male was very rude and he was on 4/1/2022 1 pm - 3pm pdt. Never going to travel from Air Canada in my life.

Air Canada is a worst flight as I lost my baggage here. And they even don't help in any case. The baggage which was having iPhone only that was lost. It has been one month passed and still they are not helping. I feel helpless as my that baggage was loaded with all brand new stuff and iPhone. Air Canada is oversmart as they cheat. So never ever travel with Air Canada.

One of the top worse flights I have ever taken in my life. Checking staff was very unhelpful. During the check-in, they did not help at all to fill paper work for covid stuff. One of the staff member was coming to me and saying you got only 5 minutes to fill 5 pages long form. Even I showed up at the airport 3 hours before my flight. Eventually they did not let me get on the flight because I was not ready in 5 minutes. I end up spending another 700 dollars to rebook flight. My family and I will never travel through this airline in our entire life. I strongly recommend to people if you want to save your money and want to enjoy a good trip never dealt with Air Canada airline. I give them -10 points out of 10. That is what they deserve.

Air Canada is just worse. They never take off or land on time. Their ground crew and customer service are just rude and incompetent. I lost my baggage while travelling with this airline and won't compensate for their mistakes. I'd lost my money and peace of mind because of this worthless airlines

They are modern thieves, in my opinion they are even worst than spirit airline. They’ll do anything to make more money on back end. Bought tickets for my parents and I 3 months ahead of flight time, and at the check in they gave up 3 totally separate seats and asking $50 for each person to seat next to each other! What do you call this? On top of that worst flight ever! They suck

Lost our baggage for 3 days flying back to Honolulu. Broke and spoiled some of our belongings inside the luggage worth $150 USD. Gave us ecoupon in exchange that can only be use to book another flight from them… But never again after this bad experience. Imagine if you are on vacation and not getting your personal belongings for 3 ** days?!

My experience flying Air Canada was horrible, they do not communicate with you when needed. I had to get information from a baggage guy who was nice enough to go out of his way, outside of his department, to help me and other customers, because everyone else at Air Canada that was supposed to help could not be found, and to make matters worse their customer service is non-responsive. I will not being flying this airline again as long as I have a choice.

Paid extra for a direct flight, then it was canceled. Spend 16 hours on hold over 2 days, and was finally told if I didn't like it, I should cancel my honeymoon because I would not be receiving compensation. I begrudgingly accepted, and asked if I could get an upgrade to economy plus, and was also told no. So I put in bid for a business class upgrade, and the website said if I was charged on my credit card the bid was accepted. My card was charged, then the day before the flight with no call, no explanation, NOTHING, it was refunded. I ended up buying a business class ticket at the gate for more money.

Thanks for the Garbage service of air Canada and make me feel like hostages in air Canada airplane Toronto for more than five hours for maintenance reason without any proper meal and then lineup for more than one & half hour after flight cancel for departure for your hotel accommodation and then around one hour for hotel check in all that struggle for spending 2 hours in hotel. OH GOD SERIOUSLY. Such a horrible experience in world's best country Canada (by The Canada Air Line wow). Compensation $ 500. WOW. I want team air Canada to go through same experience and feel the pain. And that is not the end.

Air Canada advises that you can link their Aeroplan account with an Uber account to earn points, BUT this is only for residents of the US and Canada, and they don't says this in all of their advertising. Normally Canadians do know that there are places on this planet apart from North America. Down south they are learning. Air Canada is a relatively large International airline.

If you are traveling with any physical or medical challenges please my advice to you chose Air Canada. I just came back from BC January 8. With 2 stops on my way back and a direct flight from Regina to Vancouver all I can say is thanks to all Air Canada staff. They are very professional, caring, respectful to self and customers, kind, polite, supportive, & empathetic. They go far and beyond all their means to accommodate your needs. I had a small issue with my electric wheel chair. Air canada employees spent over 45 minutes to solve the problem and I was able to use it again. I give the baggage department flying flags for their outstanding service. They got my electric W/Chair on every stop from the baggage for me to use on every stop. I appreciate all the stretching helping hands that were offered to me when I needed them. I will never fly with any other airlines other than Air Canada. Much appreciated. Thank you

The ladies at the check-in at Fort Lauderdale airport helped us immensely. I would like to thank LeeAnn for her very professional and remarkable advice with our boarding difficulties. In this day and age you hear so many negative comments. We have nothing but positive experiences.

I was flying for work. Our company spends roughly 20,000 a month on Air Canada. We are now switching to West Jet. After a two hour delay they kept passengers in the plane for 4 hours until 2 am. Then provided no options of accommodation and very vague mentions of when flights would be rebooked. Remarkably horrible to leave this many people stranded sleeping on the floor at 2am. I have flown a lot, all over the world, and this is by far the worst I have ever seen a company treat their customers.

"Dear Mr. **, We have received your email, and we are sorry to learn about your continued dissatisfaction with our response to your baggage claim. We want to assure you that we have considered all aspects that apply to your claim. We’re sorry, but we are unable to offer further compensation. I have fully reviewed the concerns you outlined. I regret there is nothing further I can add by way of explanation. Our position remains the same as stated in my previous correspondence. While you may disagree with our position, Mr.**, this will be our final correspondence on this issue. Our previous correspondence has provided our explanations. Continuing to exchange emails will not alter our position."

They lost my luggage. It may get to me today. They left it at departure city. They offered only 1 service on the 6 hour flight. I was supposed to have a wheelchair at destination but not one showed up. Very painful walk thru airport with signs making it hard to get to baggage area.

I am a diabetic. On my flight from Toronto to Vienna, in Sept 2021 I was informed that my diabetic meal did not make it on board. I was not offered any alternative, just the comment: "Sorry, we didn't load your meal." Flight 1 -HUNGRY! On my flight back on Oct 12, I was offered a "diabetic meal", containing pasta (main course), bread etc. I need to inform AC that pasta is not recommended for diabetics, maybe consult a dietician for advise.

Present to myself! This is the best thing I ever did for myself. This is not a holiday I’m beginning, it’s a mental health intervention. As I settled into my signature class seat I felt the cloud lifting and my old self starting to emerge. My confidence, ideas, hope and all sorts of things came to mind. They serve a gourmet meal in Signature Class and I don’t even know (in-spite of my chef training) how good it really is…but for me it is golden…. The first meal in 1 1/2 years I didn’t have to shop for, chop for, cook for, serve for and clean up after!!! It was served to me with a smile and I feel so grateful it brought tears to my eyes. Thank you all Air Canada personnel. Additionally: passengers are stressed with new protocols and these flight attendants are also stressed…but in true professional style they rise to the occasion. That’s the definition of customer service. Thank you Flight AC810 to Lisbon September 9, 2021.

Flying with Air Canada and their takeover of Aeroplan is a TERRIBLE experience. They can automatically makes changes to your itinerary. Then you have to confirm the changes THEY made by calling them. This ends up being 3+ hour on hold on the phone. They discriminate people that have onboard pets. If AC knows anything about customer service, why not call you instead - seems to me this would be so much more efficient. I will never fly with them again.

Every time I fly Air Canada I promise myself not to ever fly this airline again, yet through some happenstance I occasionally find myself on one of Air Canada flights where customer care is pretty much non-existent while one is made to feel that this airline is actually doing you a favor by allowing you to part with thousands of dollars to be on one of their flights. At the time of writing this review in October of 2021, the wait time for someone to answer your phone call is about 3 hours with no option of having the system to call you back when an Air Canada personnel is available to take your call, which means you will just have to sit online for at least 3 hours if you are unfortunate enough to need assistance with your itinerary.

Wonder why they can't attract youngsters. The air hostess are in their golden years, lazy and arrogant. Wonder who came up with the mask rules.. You are supposed to remove your mask after they have finished serving their meals.. How ignorant is that.. You are in an airproof chamber for 8 hours how does it matter.. I flew Lufthansa, American and KLM and none of them had such foolish rules. They are all racists when it comes to no **. One would think being unemployed and living off our taxes would have made them more grateful. Yes they are hostess not attendants... Now go clean the toilets. They are a mess

Air Canada flight from Edmonton to Toronto was cancelled 12 hours before departure due to the "Flight Crew had Clocked Out". Given an option to take an earlier flight for $1500 extra per seat. Air Canada rebooked our flight 3 days later resulting in us having to cancel our rooms at an all inclusive resort and rebook but not before the resort charged us for the 1st two days because they were not given enough notice. Filed a claim for compensation with Air Canada. Their response was that because the "Flight Crew had clocked out" and could not fly due to safety reasons Air Canada did not have to provide compensation.

I bought my ticket six months advanced and paid for it when I got to destination. Air Canada cancelled my return tickets and it won't gave me my refund or replace it. After three hours of waiting on hold they don't tell me why they cancelled my return tickets and the reason is why you bought your tickets from agent and the customer service a very rude representative. Says, "Get your money from agent," and the agent won't respond to email. So I thought I get return tickets and I check the price of the return. Nothing less than six thousand dollars. I don't know what to do. Please don't don't trust air Canada when you pay them and my agent that I bought my ticket from lastminute.com.

Air Canada is the worst airline in the planet. I don't recommend this airline for everyone at all. We booked a trip from LAX- FRA transit through Canada airport, when we arrive at the airport in Los Angeles they asked for Canadian Visa, eTA or transit visa, to allow us to get onboard. That wasn't mentioned when we purchased the tickets. Also our flight is transit. We are not going to exit the airport gate. The representative in Los Angeles airport was rude and unhelpful at all, she called the security when many customers who have same situation talked to her. ETA form only for USA citizens, and the processing time of transit visa is 97 days. Our flight was canceled and they refused to refund. Air Canada is scamming customers money, they never refund. They stole our money. Customers service center is miserable and they don't help at all.

I had a flight from Vancouver to San Francisco and when I arrived at the airport, I was told I needed a negative Covid test taken within 72 hours to fly. Not once in any email from Air Canada did they tell me that this was a current requirement to leave. I canceled my flight and was walking out of the airport when I heard from another passenger who was desperate to get on a flight to Chicago that night that there was a covid testing company about 300 yards away from the Air Canada counter! I could’ve gotten my results within 15 minutes. Air Canada staff never told me about it, they were totally unhelpful and honestly did not care at all about their customers. I didn’t even know it existed. They were passive and withheld this resource from me.

I booked a round trip business class trip from Seattle to Singapore and back. After I completed my flight to Singapore, Air Canada cancelled the flight from Singapore to Seattle. They are refusing any refund saying the flight is non refundable and I can accept a voucher for a future flight. However, I do not plan to travel to Singapore again that makes this voucher invalid. Plus I now need to buy a ticket back to Seattle that I will need to pay for. How is this legal as they are not providing the service they accepted payment for and there is no change on my end.

I feel safe in an Air Canada plane and the steward service is most often good, however the very small space between the seats is crazy. I most often fly in 1st or Business class for internationals flights, however I use regular cabin seats for domestic flights. Two things about Air Canada that constantly upsets me is the set spacing and the Nickel & dime charges for luggage which has become standard for most airlines.

In January 2021 we flew with Air Canada from Calgary to Montreal. From Montreal we were supposed to fly to Costa Rica. We includes myself pregnant with our first baby, husband, and 5 animals. When we were on the flight to Costa Rica we were told to get off the plane and that they overbooked the flight. We were very upset, but the Customer Service manager told us that we would get reimbursed for the following costs: animal check-ups and vaccines, Airbnb charges that were non-refundable, COVID insurance, and any other costs that were the result of their mistake.

Great airline and I would do business with them in the future. Great people and an overall pleasant experience. Wish I could fly with them everyday every year. Friendly pilots and stewardess that give the way of flying a comfortable ride in the sky.

And the staff are wonderful. They're very helpful. Great service. Very clean. Good to children. They greet you as you enter then give the child something to play with and when my card didn't work on the airline they gave my child something to eat.

Air Canada canceled my flight and offer me no expiry date credit voucher, they said only wait up to 6 weeks, I called them after 3 months, the representative said due to technical issues, they don’t know how much longer it will takes, so Air Canada is scamming everyone money, never trust this company no matter how much discount they offering or you will lost money!

I had a ticket for the 28th December to travel to Vancouver/ Canada which was cancelled, I went to the Heathrow airport and I was so stressed out and didn’t know what to do since the agency I bought my ticket was in canada and I Couldn’t called them. At the ticket desk someone by the name of Nazlie helped me so much, I hope the spelling of her name is correct, she changed my ticket and calmed me down so much, I really appreciated her help, it's nice to see air canada care so much and trained the staff well. Thank you.

My flight from Totonto to Moscow was cancelled due to Covid-19. No one contacted me and they rerouted me without even confirming this to me. Re-route was very bad - very long waiting hours in different airports. I asked for refund so I can travel with different airlines. They refused to provide the refund and offered me a voucher that I can use only with Air Canada. They said it will take them a few weeks to process the voucher. It was very disappointing experience.

I am paying 500 more than avg price ticket to Air Canada so that waiting time should be less and choose direct flight. But Air Canada changed my flight with 13 hr waiting time and now they are not canceling my ticket and refunding money. Worst service. They don't know how to talk to customers. I will never ever choose Air Canada and never recommend anyone to choose it.

Air Canada used to have excellent customer service -- phone operators who were friendly, kind, helpful & readily available. It is now the total opposite. They do not answer their phones at all anymore. I have waited on hold for several minutes only to be disconnected, my calls have been answered only by voice recordings with no opportunity to record a message, I have received only busy signals. Neither do they answer their emails for the most part — after almost 2 weeks, I received a rote response which did not address my questions. In exasperation, I left a note on Air Canada’s Facebook page & then I received a response.

The borders are not open. You can’t fly from the US to Canada yet this crap of an airline won’t refund our tickets. I only fly this third rate carrier because they were the only option non stop to Toronto. Now they reroute a 4,5 hour flight to 23.5 hours over 2 days. But refuse to refund the tickets. And they actually say they have a customer care department. The only thing this airline offers is to show you how greedy they truly are.

I purchased a refundable round-trip ticket from Denver, Colorado to Osaka, Japan departing on July 31 from Denver to Osaka. I still intended to go until I was notified that my flight was cancelled on May 21, 2020. As per the email from Air Canada, it asked me to cancel the flight even though it was already cancelled by the airline. I did not do this because I wasn’t given an option for a full refund to my original payment method.

Air Canada made a clerical error, and charged my credit card for two extra tickets to a different location when I was trying to get home on an emergency basis due to COVID. They have refused to refund the money in a timely manner - at this point, it has been 3 months since the charges were made. They have now stopped responding to my communications. They charged an additional $500 to my credit card and are not giving it back. If I had any other option, I would never choose Air Canada again.

Having flown on carriers worldwide on over a thousand flights, I thought US carriers were the worst of the lot. I’d never had the opportunity to fly Air Canada. The opportunity presented itself recently with a purchase of two round-trip tickets from Orlando to Shanghai. The flight was canceled by the airline. No refund was issued. Instead I received a voucher for the value of my tickets. The voucher is useless to me. So it’s $1200 wasted. After this experience with Air Canada’s unethical business practice, I would never consider flying with this airline. If the business doesn’t provide the service the customer paid for, the money should be refunded to the customer. It should not be vouchered for future service which may never be available. How do I know Air Canada will be around in six months. I thought United and Lufthansa were the world’s worst. Surprise — both take a back seat to Air Canada setting the new standard in the race to the bottom.

I booked a couple of return flights via Air Canada to which was cancelled by the airline understandably due to covid-19. When calling the airline to inquire if I will be receiving a refund etc. The woman I was speaking to was extremely rude. Said, "You get a voucher like everyone else" and that my cancellation insurance is invalid as the new underwriting states that due to covid a voucher is considered a refund, followed by extremely rude comments. I understand that there are MANY frustrated customers in the same boat as me, but it was the complete unprofessional behavior from the employees at Air Canada that has completely thrown me off of ever flying with them with the future.

I recently (may 6, 2020) travelled from iraq to edmonton. From iraq to toronto with other airlines it was a good experience despite the pandemic. Airports near empty, airplanes clearly sanitised and smelling of disinfectant, airlines implemented mandatory masks and staggered seating. Social distancing and personal safety not a worry. UNTIL AIR CANADA!!

Booked a flight from Toronto to Milan. Air Canada cancels flight due to COVID19. Despite the fact that THEY CANCELLED THE FLIGHT, they charge us a $600 cancellation fee. This is basic theft. First time we booked with them. Will NEVER attempt to fly with them again. What a bunch of crooks!!!

Air Canada refuses to refund the money for a flight they canceled. Purchased ticket in November for flight in May. Return flight was canceled and delayed, and outbound flight was rerouted through a third city and delayed over six hours. Air Canada has taken my money but will not refund it after canceling the flights booked.

Poor ratings and bad reviews are not an accident, but the result of Air Canada’s strategy, which is always aimed at protecting the company itself to the detriment of customers. Air Canada is always right. You, the customer is always wrong, or lose, or pay! A tiny Air Canada's blip or a real problem, it has pre-programmed to use it against you. But there still is a chance that your particular flight ends without problems.

My name is Samuel ** Reference **. I have to say that Air Canada has a very poor customer relations team. Not only do they put you on a two hour waiting list to answer calls but when they pick up is as if you had Covid-19. I purchased basic tickets for future flight from New York to Barcelona and for the past 30 days I have been try to reach them to no. I purchase a insurance policy with them and they tell me unless I have a medical situation it does not apply as well as the corona pandemic isn't applicable. Meanwhile they're not taking under consideration the economic impact that the pandemic has caused to individuals and families who probably will not be able to travel or vacation the rest of the year.

I am Super Elite with Air Canada. I fly over 100,000 miles a year each year. Air Canada cancelled half of my flight (from Toronto to Vienna) but not the return flight. I called Super Elite desk to address the issue. The person on the phone just kept reading their new policies they put in place and giving me regular answers, I've asked to speak to the manager. Manager called me within an hour. I have explained my situation to the manager and it was silent. I thought maybe call got disconnected. I have asked if anyone is still here to what Manager was very rude, unprofessional. Manager replied: "I was waiting till you will be finally done talking". I was shocked. I didn't say anything. He didn't say nothing for over a minute.

Air Canada cancelled my flight without notifying me. I only found out because I randomly check the flight status online. I contacted Expedia (who I made my booking thru). They said Air Canada will not refund me and can only give a credit towards a future flight with Air Canada. Very disappointed - as air canada cancelled the flight the least they can do is issue a full refund!

We are so disappointed. Air Canada will not provide us with a full refund for 4 return airline tickets now that Canada’s borders are closed indefinitely due to COVID-19! Four family members planned a trip to Canada departing on May 19, 2020 on flight AC 034 under booking reference number **. We have ONLY been offered a two year deferral. In the light that flight prices will fall in the future this is a DIRTY DEAL! We intend to fight this.

Staff has always been great, customer service goes above and beyond. They have good travel deals in Canada and the US. Have not had much in way of delays and difficulties while I had been travelling.

My driver had dropped me off at LAX and I realized I left my passport at home on the counter. Made arrangements for a friend to bring me my passport but because I had a copy the Canadian airline rep checked me in which one suitcase so as soon as my passport arrived I could get through security and onto the plane leaving for Portugal. I would not have made my flight if it wasn't for the kind woman who helped me.

I received my Champs hard case luggage valued at $500 destroyed from my trip from Toronto to Calgary. Air Canada will not accept my claim and they will only pay me C$ 22.70. That is a joke, ridiculous and out of this world. Their service is WORSE than even a third world country.

Big Thieves!!!! Air Canada staff is the worst. No customer Service. I was travelling From New Delhi to Toronto straight Flight last week. We dropped the baggage in between 11:15pm to 11:30pm of 3rd March for flight departing at 00:45 on March 4th, it seems we were the last customers. Air Canada Staff checked us in and mentioned flight is full so she can check in our carry on baggage. Since we were the last passenger and in rush we couldn’t say no as we were called for customs too and were delayed for flight. We gave our carry on for check in, it had my wife whole wedding jewelry sets and earrings As we just got married and we opened our carry on baggage (checked baggage) as soon as we reached Toronto airport and found out that the jewelry is stolen as we had to clear the customs at Toronto airport so had to pick our luggage to transfer from this airport to our final destination REGINA YQR.

I am a Student at Georgia Tech in Atlanta and as apart of my class we were going to Japan. I booked my flight with Air Canada early February for March 12th. I was really excited to go and to fly with air Canada. We had one layover in Toronto where we had about 6hrs to explore before we left for Japan. Due to the recent outbreak of the corona virus the school prohibited our travel. So this morning I called to cancel my flight and I waited a whole hr on hold.

I flew Air Canada from Vancouver to Melbourne on the Dreamliner plane, direct flight. I really liked the aircarft. The Crew on the way down was adequate, not overly responsive. However the air hostesses on the way back on the 26th February were dismal to say the least. Rude, unco-operative, made the passengers feel they were an imposition. These people should at the very least be talked to. To add insult to injury the food was disgusting. This crew should be reassigned or retrained, they could not care less. As for the food from Melbourne, that supplier should be fired and a new one hired, would not feed this is to my dog. A 14 hour flight without any food was not good. I flew Air Canada because I am Canadian, but they really need to up their game.

I went on a quick business trip Feb 28 2020 from Winnipeg to Dubai and back on March 2nd all the way with Air Canada. My flight from Winnipeg to Ottawa was canceled and replaced with one to Calgary. When arrived to Calgary the one leaving to Toronto was delayed meaning I will miss my flight Toronto - Dubai so I went to the AC customer care seeking help because my overall trip was super short and missing one day would ruin the whole idea of the trip. When I got to their desk the employee there said that they couldn’t do anything with international reservations although all flights belong to AC which made me lose my mind. At the end he suggested to go to Toronto and figure it out there, I said, "Thanks for wasting my time."

On arriving at our final destination my husband and I got busy gathering our things so we could disembark. We had been traveling with carry on for our trip but for this last flight we had volunteered to stow it as the plane was full. We collected our luggage and got a taxi but hadn't even reached our destination before my cell phone rang. It was one of the staff from Air Canada wanting to talk to my husband, they had found his tablet that he had set down by his legs on the plane. Being it was a new tablet we were so grateful they found it and contacted us before we even had a chance to realize it was missing. We are very grateful for the awesome service.

Hello on February 21.2020 I flew from Fort Myers to Toronto and then To Montreal. First of all the flight form Fort Myers has been cancelled. He got stuck on the airport waiting for Air Canada to provide us a hotel. After 3 hours we were told to look for a hotel on our own. All the hotels near the airport were booked. We were 4 people and we found a hotel. It was a garbage hotel. I did not sleep at all. The hotel cost us $250 US each person just to take 5 hours of sleep. When I got to the airport I called Air Canada to change a flight to Montreal to be home earlier. They changed the flight from Fort Myers to Newark then to Toronto and to Montreal.

DELAY IN RECEIPT OF CHECKED IN BAGGAGE - CAS-** 1 This post is related to 'Delay in Receipt of Checked in Baggage' and the inconvenience and mental turmoil due to delay in delivery of my baggage. 2 I had travelled by Air Canada Flight AC 042, Toronto-Delhi on 09 Feb. My PNR No was ** and my e-ticket No was **. 3 On reaching Delhi on 10 Feb 2020 it transpired that the baggage of all the passengers had been off-loaded at Toronto itself prior to takeoff due to some technical reason.

I waited online for 1.5 hours this morning to talk to rep, who was unable to rebook me on a flight from a different airport that was 40 miles away because it was outside the allowance radius of Air Canada. I'm trying to rebook because my original flight was changed 7 hours earlier. I then had to call back later since my call dropped, waited for another hour to talk to another representative who was unable to help me. They put me on a waitlist that cleared, that then they told me I had to pay to make the change. There was no lead escalation procedure in place. Unbelievable, I will never book Air Canada again.

This is a formal complaint about my flight # 1626, on Air Canada, on Thurs Nov 21, 2019. Firstly, let me say that I have never put a complaint in with AC, only once with USAirways from Athens to D.C. That resulted in some justice for me, as it was due to an incompetent female flight attendant, as the passengers noticed as well. She was grounded as the US airways rep informed me over a 2 month verbal/email conversation with them as well as a flight coupon for me of $350.US. Never had an issue before or since then with staff until now.

Alert – Air Canada treats Aeroplan members as second class citizens. I am posting this warning to all those you fly with Air Canada and who use air miles to book flights. Air Canada clearly discriminates amongst its passengers. This is now my second experience and hence definitive confirmation of these discriminatory practices.

I Booked a seat on Air Canada Flight AC22 returning from Toronto to Halifax, Feb 3, seat#16A Window with Legroom, which I paid $45 extra for in the Economy class. When I got to my seat there was no phone charger to charge my iPhone in front of me. The charger is usually in the back of the seat in front, but it wasn't. My complaint is that If I could have been informed of this ahead of time, that I'm paying for seat that has no phone charger, that would have been ideal. I did manage to complain to the airline attendants in flight and he and she both offered me a seat on the other side, which was nice, but I still paid $45 for a seat that had no charger. So my review is not good for this reason. Cheers.

After my flight was canceled I complained and received credit towards my next flight. I could only use this coupon if I called AirCanada to book the flight but each time I called they were either not accepting calls at all, or there was a 4-hour wait. After a week this was reduced to an 1-hour rate and managed to get through. Apparently, they changed their call system back in November which is causing the long hold times.

I was scheduled to take flight 114 from Vancouver to Toronto at 12 pm on Feb. 4th, 2020. First delay postponed it to 1220. Second until 1300 hrs. After another delay and deicing we did not lift off until 1400ish hrs. However, this was NOT due to weather as the snow never got better. Then once we arrived, late, to Toronto their entire customer service team was terrible. All rude and unprofessional. Is it policy for their customer service reps not to give their names when asked? How am I supposed to know who I am dealing with if not?

I will never be dealing with this airline ever again. Suppose to be traveling to Vietnam the next few weeks. All China Airlines are closed due to coronavirus. Asked them if they would let me reschedule my flight without a fee due to the global crisis outbreak because I'm afraid for my spouse and I will be risking getting the virus if we travel at this time since I have a lot of family from Vietnam telling me a lot of people are getting infected already. Not safe to travel in Asia at all. They said if I'm not traveling to China there is nothing else they can do.

HORRIBLE! I required clarification on a matter regarding a flight from Hanoi to Vancouver. The online customer support continually avoided answering my question and her response was very non-committal and rude. Phone service....good luck! They want the customer to only call 24 hours before their flight....but you still can't get through to anyone! Past experiences (forced to fly with them due to my companies contract with AC) has me avoiding Air Canada. Unfortunately due to my circumstance I have to fly with them once again. Avoid this airline like the plague! Horrible pre-flight customer support, stewardesses with attitudes....this warning comes from having flown with them several times.

On Jan. 11, 2020 we flew AC968 to Exuma Bahama. I thought I heard all the excuse for delay a fly, this time is: pilot announced there is a crew change and left, but new crew never came. After approx. one hour later, fly attendant announced fly was cancelled until next day. Air Canada actually email us and tell us the reason they canceled the fly was because “Malfunction/technical fault”. Did they forget there were many passengers heard and saw everything? The only reason they lied is because they tried not to compensation us which is $1000 per person according to their regulation (fly disruption for 9+ hours entitle for $1000 per person). When can Air Canada honestly admit their mistake?

To make a long story short, Aircanada delayed our bags for 6 days during our visit to Italy a month ago. We did everything we were supposed to do, filed for delayed bags, claims forms, contacting everyone we were supposed to contact. We never had any real communication from the airline except auto generated messages and customer service people who know no more than we do. Not knowing whether our bags will be returned, we had to make purchases to survive the week in a very expensive foreign country. We literally had to buy everything!!! From toothbrushes to coats and luggage for three adults!

Air Canada have still not sorted out their problem with Contact Center. I have been on hold for two hours now. I usually do all my bookings and cancellation on line but as one of the tickets in on points I cannot. Also on this ticket and a previous one they changed the flight time etc many time, making it impossible to make arrangements on arrival. I urge everyone to avoid Air Canada until they have sorted out their problems! I have always been an avid Air Canada supporter for years. But would like to warn people temporarily to watch out.

Received an email late the night before a flight to Chicago, which informed me I was taking 3 flights (no longer just one) to get there, and it would take 24 hours (not 3) to get there. The massive delay meant I missed my appointments entirely. Tried to phone and, of course, could not get through their horrible system (was on hold 2 hours before giving up). Finally booked on another airline, direct, no problem. AC employees (when inquiring about refund or credit) are rude and clueless, partly I'm sure because their system is so bad they are getting abuse constantly. Avoid this airline at all costs!!!!

We recently missed our connecting flight from Toronto to Cincinnati because we sat on the runway for over an hour trying to get into a gate. When we asked the flight attendant what they would do about our missed connection, she told us there would be someone waiting to meet the flight that would have all of the information to get us re-booked.

I had the worst experience ever. I was on a journey back home and had lots of stress so I needed my travel journey to be smooth. As I arrived at the check in assistance in Winnipeg to begin my journey Kim the agent greeted me so poorly and spoke with so much attitude and disrespect. She was so impatient and asked me to speak only when told to. Kim is the worse agent at the desk in Winnipeg, Mb and a very bad agent to be in the Air Canada team. She had given me terrible service and kept me standing with her for an hour. She was not trying to Understand my problem but rather give me unnecessary information. I almost cancelled my whole trip and was in tears because of how I was treated by her.

I called Air Canada on December 11 and was on hold for almost 2 hours. When I finally got through I explained the situation and spoke with a very friendly and helpful agent. I was offered a credit as our flight could not be cancelled and refunded. Shortly after I received a call back and was told due to the new regulations a full refund would be issued as air Canada had changed the flight from the original we booked and now requiring an overnight layover. I was told the refund would be processed to the same cc it was charged on. That was a month ago.

Was on the tarmac for 2 hrs and then the flight was cancelled re: fog. Fair enough. But the rescheduling for flight was a nightmare. 2 days later and no compensation. Never will I fly Air Canada. My booked flight was only 1h. My rescheduled flight was a 6hr, 1 stop flight 2 days later. And here's the worst part. When I got off the plane to go to reschedule the flight, the attendant said go to the AC desk and the lady will answer all questions. A dozen of us waited there for 1 5hrs and no one showed...and they were in the back office. They 100% lied and 100% did not want to deal with unhappy customers.

It's been many times now that Air Canada makes mistakes in getting me my vegan meal. This time, I booked the meal three months in advance, and they informed me they never got the reservation. Now, I'm trying to contact them on the return flight, but their phone wait times are one hour. I can't contact them any other way online. Like, come on. Get with the past 20 years of technology, and don't let people book a meal if they wont get it, because you'll have an especially hungry customer on your airline. Now, I'm going to need to take food onto the plane (again), to hedge against almost guaranteed incompetence.

I had an absolutely horrible experience with #aircanada. My kids were flying from Vancouver to Raleigh with a stopover in Toronto on December 31, 2019. One is only 13 years old and the other is his first time flying without parents and taking care of his little brother. After 2 gate changes their flight AC7918 was cancelled due to “crew constraints”. What does that even mean?!? They waited in line for a total of 4 hours to talk to the gate agent. I am not even overexaggerating. About 2 hours into the wait the man in front of them asked if they could get a manager out there because they have been waiting for 2 hours. The man wasn’t even yelling. He was just frustrated and wanted to get the line moving. The gate agent threatened to call the police on him. My kids saw that and were scared of saying anything.

Air Canada is like a scammer!! A promotional fare in March 2019 SFO YVR TPE round trip business class, changeable and refundable with a fee USD150 was published. Stupid me bought it to fly in January 2020. Of course ticket and receipt were sent via email. By November the BOEING MAX problems caused AC to change their schedule at least 10 times. Their flights no longer work for me so I called to cancel, paying penalty. Email confirmation was never received. So I got worried. Somehow their phone system stopped working as well, holding time is always about an hour. I understand my refund could be lost totally so I went online to request a ticket refund. Air Canada is a mess. Not trustworthy at all. I’ll avoid them at all cost. Since my last online request, further inquiry was to no avail because my ticket confirmation number already disappeared. Online review shows their refund can take up a year? What a scam!

I flew last night from Mexico city via Toronto to Regina, Air Canada flight from Mexico city was delayed, so I lost my flight to Regina, then they change my flight and sent me to Regina via Winnipeg so I can make it on time and spend Christmas eve with my family, so I'm stuck in Winnipeg with another 4 hours delayed flight to Regina, zero helpful, staff has the worst attitude ever, I traveled the world with different airlines and no airline ever has this awful service, do not fly Air Canada and save yourself a hassle, I’m never doing it again!!!!

I am currently on my return leg home with my service dog in Frankfurt. Connecting from a Lufthansa flight. The ground staff made a huge mess about my dog being on cabin even though he was brought on cabin on AC flights. They were unbelievably dismissive and rude causing an anxiety attack. As a Canadian I am appalled by the treatment my own country's airline gives. Will never ever fly with them again. Lastly the dog in question is my service animal.

Internships, Scholars and foreign students in US, DON'T TAKE this airline, high risk to lose your ticket. Our lawful status in the US is through forms (DS2010, i20...), and same with an expired US foil (stamps) in your passport, you have a lawful presence in the US. The problem is that AIR CANADA (and Canada country) uses your US foil to give yOu permission to have a trip to your country of citizenship. In my case, I bought a ticket from Air Canada from RDU (US) to Brazil (my country of citizenship), and they did not permit me to take the flight. I was in a lawful presence in the US (with form DS2019). US foreign students and scholars, AVOID Air Canada.

Had to book a ticket for my infant who is less than two during departure and more than two upon arrival. Website say in this case book by calling to Air Canada but unbelievably more than two and a half hour waiting time time with no agent on line really hurts a lot. Even so small companies provide good customer service for their customers. Lot of bad words for the new system air Canada following. Fix this thing before people start to run from you to other flight carrier companies. If anybody have answer for this query please reply.

Do not fly with Air Canada. They always have delays and don’t give any explanations. I was flying from Portland to Toronto via Vancouver and my flight from Portland to Toronto got delayed by an hour for whatever reason. This caused me to miss my connecting flight because the ground staff decided that I was too late so they gave my seat away. I’m now missing a day of work because I have to use the day to sleep because I’ve been in airports/planes for 16 hrs. They gave me a $15 voucher for food which made up for ALL the inconveniences that came along with this mishap. Not!

AC changed my return flight a day earlier without my consent. Unable to make any contact before departure. IN flight crew loud and rude, accused me of illegally moving my seat, which was untrue. Did not apologize, but ignore me the whole flight.

My dad, 83 yrs, was stopped from boarding his plane in Winnipeg to travel to Perth Australia to visit us. The check-in person thought my dad did not hold a proper visa, but he does. Employees need better training. I called Air Canada and waited for 1 hour to speak to someone. He said he understood but could not help and said my dad had to contact his travel agent to re-book 3 flights. I questioned the employee as to why he could not re-book flights for my dad. He hung up on me. I expect my dad to be compensated by Air Canada, but when it is virtually impossible to contact anyone... Terrible service.

Air Canada rescheduled part of a Windsor to Timmins flight such that I had a 6 hour layover in Toronto. It is my preference to cancel the Windsor to Timmins leg (Booked Porter) and keep the Timmins to Winsor return flight. Air Canada's website states I cannot modify what they have re-scheduled for me online. I have to call them. As I am a frequent flyer, I have a "priority" number I can call. I listened to their canned music for 35 minutes, punctuated by a recording urging me to use their online service. I frequently fly out of Detroit (never Air Canada) and can say with certainty that Air Canada could learn a lot about customer service from many American companies.

Booked a family Vacation in late Feb for a trip to Cancun in December. Trip in less than 2 weeks but can not get documents for hotel or flight. Phoned every number on the web page but just get passed around if the phone gets answered at all. Emails do not help. Will never book with Air Canada again.

I have several flights booked on Air Canada. They sent me an email stating one of the flights departure time has been changed by several hours. As this was a one day return flight, it is now impossible for me to get the return flight back. I called Air Canada....only to get a recording stating they have a new system and cannot accept calls....hello, they screwed up my flight and have no-one to help solve the problem. I went onto the website and filled out the very long form for customer service. I got a reply back, again stating they are busy and it will take 3 weeks to get back to me. This is the worst excuse for customer service I have ever heard of. DO NOT BOOK ON AIR CANADA. How can this crap be legal????

I would like to report a really poor customer experience that I had on my recent flight on Air Canada. I am a senior citizen, retired, and suffer from severe diabetes and I am on prescription medications. When purchasing my return ticket between Toronto to Delhi I had clearly indicated that I am a vegetarian and that my meals on the flight should be vegetarian.

For the last few years I have been receiving emails about the supposed improvements in Air Canada customers' benefits after launching of the new Altitude program. The current Aeroplan program used to be owned by Air Canada, now it belongs to a different company and Air Canada is supposedly planning to regain the control of it. The result of the improvements: It's currently impossible to contact Air Canada staff and discuss mile redemption. I have spent the last 30 minutes on the phone listening to the lounge music and waiting for the somebody to pick up the phone. If I ever manage to redeem my 60,000 miles, I will certainly choose a different alliance member to accumulate new miles.

Air Canada sees absolutely no problem with cancelling your flights without telling you and leaving you stranded across the country with no recourse. Their web app stops working for rebooking travel as soon as any flight is delayed/cancelled, telling you to call in person, but hold times are regularly in the range of 1-2 hours for the initial hold followed by several extended holds by the rep, which means that many of your other flight options will be slipping away as you listen to the same 3 minute clip of elevator music over and over and over and over. My flight was cancelled due to weather but I didn't receive any email notification until 2h after the cancellation, and then they just cancelled with no attempt to rebook. After several hours on the phone they put me on a new flight, which I quickly found out had already been cancelled so I got to restart the whole process. Currently still stranded, hope I don't die here, peace.

AC is going downhill, many delays not weather related, but equipment and staffing. Have had 3 trips in a row cancelled in past 2 months, 1 weather related. JD Power should take their endorsement away. Long time business traveller, I notice two of remaining US major Carriers have terrific reliable service, communications, attitude, etc. Use them when possible (and much less $$$).

I was on a flight from Vancouver to Brisbane and suffering the after affects of Shingles and was in a lot of pain and discomfort. I want to thank the hostesses one I remember as Susan who came to my aid, I ended up having an injection on the plane which helped me to get through the next 8 hrs. I can't thank Susan and the crew enough for their wonderful care from wonderful people. I even got a hug from one of the beautiful hostesses and a gift of a broch with the Canadian maple leaf on it. I will always remember that flight on Air Canada for the fact I was in so much discomfort and the fact that they went to so much trouble to keep me comfortable. THANK YOU SO MUCH. Greg **

Air Canada Vacations do not follow through with their holiday promises and they leave you high and dry. Given months of chances and numerous e-mails they refuse to do anything for me except give me money off my next trip. NEVER GONNA BE A NEXT ONE. They can jump out of one of their planes without a parachute. Beware of them, they will ruin your holiday and smile while doing it.

I had requested to Air Canada customer services a refund charge waiver for my wife ticket which she had booked through a local travel agent. I had submitted all medical documents from the hospital, however, I had received a response from Air Canada representative who informed me about that we are not eligible for waiver on medical grounds and on the top of that agent advised that ticket is nonrefundable and only valid for future travel credit, which was wrong information. I replied with fare rule and provided the eligibility of refund with refund charge of CAD300.00. I added my comment since Air Canada provided false information they should consider to offer refund with waiver. Agent replied back and advised she has requested a refund in my behalf and refund department will process this refund.

In September we had flew from Honolulu to Vancouver. Since my wife cannot sleep sitting straight up and we had a night flight, we bought ourselves two business class tickets. Normally this flight is with a Boeing 737 max, but due to unsafety of this plane, we had to fly with Omni air. We were seated in the front row of this business class. There the problems arose. The space between our seats and the wall in front of us was so small I could not set my feet straight forward. Also our chairs could not go backward in a more comfortable position. The head purser made her apologizes immediately and gave us the address where to complain. This I did and as a reaction we got a discount of CAD 150 whereas we paid more than €1600 for this flight. So they expect us to fly with Air Canada again, spent money on this worthless company to get the discount. No refund is possible.

This airport is the worst. It looks shiny and new but is filled with employees who are way too relaxed, don’t care, and have a “waiting to retire attitude”. Jacob, a front line Manager at Air Canada is a perfect example of someone who clearly doesn’t care about his job. This is a person who is suppose to be a leader and help you but instead has the monotone attitude that should never be customer facing. I could not imagine having someone so uninspiring be a front facing representative of my company. I guess airlines hire bad people knowing you don’t have a choice and it doesn’t matter.

My wife and I booked two return Premium Economy flights Dublin-Vancouver. Cost was c. Can$ 4,500. The motor on one of our adjoining seats did not work. Neither audio nor visual worked for either of us. Stewart on outgoing flight informed us that it was a plane from Air Portugal (TAP) although livery was Air Canada. He handed us an official complaint form and he seemed to be handing out many of them. Plane was old and when we called Air Canada in Vancouver we were assured that we would be on a different plane on the return journey, so we did not change our seats. As it turned out it was the same plane with the very same problems.

Air Canada advertised a flight as ‘direct’, yet we stopped at an airport for 2 hours and switched planes. On my return flight they refused to sit me with my travel companion although everyone around us was traveling on their own. It was a 9 hour flight with no entertainment offered. Yet they charged me more than $750 to change 2 tickets because I couldn’t catch my flight due to weather conditions. I was unable to talk to anyone from customer service because this department does not exist. They tell you to send an email to Customer Relations, they the assign you a case number and then simply ignore it. I have been waiting for almost 3 weeks!

I tried to change my daughter's flight with Air Canada. I tried to do it online couldn't. The flight ticket provides that the ticket can be changed with a $150 fee plus fare difference. The fare that I was getting on Air Canada website was $1979. I had paid @$940 for the original return ticket. I was advised the new price would be @$2500 additional. I told them their math didn't make sense. Eventually, after an hour and a half of being on the phone, I asked for a supervisor to be told that one wasn't available. The prices have since been changed online but I did take a screenshot of what I was looking at as well as a photo of how long I had been on the phone. It is unbelievable how Air Canada comes up with its own prices and when you ask something back, they put you hold for 20 minutes recalculating the math (my guess is grabbing a coffee) and then tell you that what you are seeing isn't real.

Last night we were taking off from Toronto to Montreal to catch a connection to Spain. There was a problem with the plane the AC wasn’t working and there was a technical problem is what they said over the PA. We asked several times and notified them that we have a flight to catch and if they can contact Montreal and let them know we would be late. It took over an hour and half to resolve this problem and there are about 200 people who were on board to confirm this. Air Canada did nothing at all to help us, they left us high and dry. We had tickets to Barcelona game which cost $2000, hotels booked we lost money plus we had to take a cab in Montreal plus hotel they did not pay for. Oh also we had paid for the upgraded seats which we were told we probably wouldn’t get for our next flight out.

Air Canada sucks. Wrecked everything that could be wrecked in my luggage. Suitcase was obviously mistreated. One of the male stewards was unbelievably rude and ill-tempered. Take-off and landing were both an adventure. Air Canada sucks.

My husband and I lost $1500 because there was no one at the check in counter for us to get our boarding passes. The information we had was to check in 60 minutes before the flight but when we got there a sign was posted saying you had to be there 90 minutes early and we were unable to check in using mobile either. We went to airport information who said there was nothing we could do. We called Air Canada only to be put on hold for 40 minutes waiting for an agent. By the time we talked to someone it was too late to board.

We were travelling from Barcelona to Halifax and had 1 hour 15 mins transit time between the two flights. This combination of Flights had been suggested by Air Canada itself following the cancellation of the flights we had initially chosen. When we landed at Toronto airport, on schedule, an Air Canada employee was waiting for us and informed us it would not be possible to board our plane to Halifax (for which we already had a boarding card), allegedly because our suitcase would not be in time for the plane. She provided us with a boarding card for the next flight, scheduled to depart 4 hours after ours! And already appearing as delayed in the screens by 40 minutes. Not what we wanted to hear after a 9 hours flight!!!

We purchased our tickets several months ahead to fly from Barcelona to Dallas with a connecting flight in Toronto and a 2-hour layover. Our flight from Barcelona was delayed for an hour without any explanation why. When we got to Toronto we were bumped from our flight and the reason we were given initially was that we arrived too late for our luggage to be transferred even though there was still an hour to spare to clear US customs. We were transferred to a flight leaving 4 hours later. We were given 10 Canadian dollars as food vouchers, barely enough to even purchase a bowl of soup, much less a decent sandwich.

Air Canada, and quite frankly everything in Canada, is anti-American. On a trip from Colorado to Florence, Italy, our connection took us through Toronto on Air Canada. When arriving, Canadian border patrol ushered half the Americans on the plane to a holding area, and most of us missed our flight. We were harassed, threatened, and scared outright. For a dream vacation, Canada and Air Canada, prevented getting there on time or at all. Be safe and avoid any connections through Canada. I would avoid Air Canada all together. I lost so much time and money, and was 2 days late getting to Florence. This was our honeymoon, and my wife was mortified at the entire event.

I was on a call recently with one of their customer service agents. She raised her voice at me, yelled at me, basically called me a liar, and laughed at me for asking for someone to honour what I had been previously told by another agent. When I asked her to verify the name of the agent on the call recording they listened to, to verify my information, she said "by law" I'm not required to. I have their name already, I'm asking for verification that you actually listened to the previous call. She continued to raise her voice at me and interrupted me with "no!" every time I tried to start talking. I felt humiliated.

The flight I took was from Toronto to San Francisco, without claim baggage and with Global entry (Pre-TSA) status on Boarding Pass printed in airport 30 minutes before boarding cut-off time. Staff forcibly cancelled my booking and threaten me that they are ALSO fully booked on the next and last flight of the day. As a result, I was forced to purchase OVER PRICED ticket from non-economic class to get away from this Airport on the same day. The ticket was +8x of what I should pay! Air Canada will be BAN for my family.

My flight to LAX was 4 hours delayed and my family and I almost missed our connecting flight by mere mins. Running to our connecting flight we almost lost one of our children in the madness. I looked up the punctuality of this flight number and it seems it is always delayed. Which on the flight the flight attendant threw a burger right at my daughter. Terrible customer service. Canada deserves a better national carrier. The CEO needs to go because it seems this type of attitude flows from the top.

Flew recently on evening flight from TO to Vancouver. I purchased a small snack during flight. Discovered the next day when I went to use my credit card, that it was another woman's credit card! I do accept that I should have looked at my credit card, however, the flight attendant has a responsibility as well to give back the correct credit card!! This is a safety issue!! Perhaps the attendant could use a light when making credit card transactions, it was flight that departed at 22:45 and was dark in the cabin during the transaction. And both credit cards were black. Maybe pay more attention and be present when dealing with transactions? Say the name of the person you are returning the credit card to? Doubt the flight attendant will ever know. I have spent 2 days trying to get a hold of AC customer service, been on hold for over an hour each time with no option for call back!!

In June 2019 I had a really long journey from Sydney to Toronto via San Fransisco. I board Air Canada Flight in San Francisco. It was 3 Hours flight. The screen didn't work so I couldn't watch anything. It was the same when I went to Toronto first time in February 2019. I pressed the button for water. No one came to my seat. Person beside me was laughing and said they are always like this. They never come to your seat. Then I saw an air hostess and called by waving hand. I asked, "can I have something to eat, some vegetarian sandwich." She said, "Sure let me get it for you". She didn't return, neither anyone else. I was freaking hungry and was having headache.

I purchased 2 expensive seats on good faith using the aid of an Air Canada agent. These seats were described as large bulkhead seats with a significant increase in leg room. They were not. They turned out to be virtually identical to the “regular” seats, making the flight miserable for my very tall husband. I was assured by the flight attendant that a refund would be forthcoming, but after a lengthy email correspondence with customer support after we landed, I was told that they wouldn’t be providing me with any further feedback. In summary, I was misled by the original agent; I am out $146; the flight was miserable; and I was later patronized and dismissed by customer support. Needless to say, I won’t be flying Air Canada again.

Trashed a $6500 carbon bike frame through neglect. Told me they aren't responsible. How can you break something that is designed to be extremely strong and not break, and then say, 'Not my fault' - unacceptable.

Old aircraft, flight attendants rude and not helpful, bad food, restrooms small and dirty. When my son got sick on the descendant I couldn’t find any vomit bag in the seat pocket (we asked everyone around us) and pushed the button for help but no one showed up ever.

Paid for business Dublin to Montreal via Boston. Same route home. Aer Lingus did what they said they would but Air Canada didnt. Before you pay your hard earned money for a decent flight take the time and look for a good airline. Air Canada is not an award winning airline. Take your money and give you excuses later. I’m willing to re engage with Air Canada to resolve this but they have given me a definitive GO AWAY!

Once when my son was a baby I was coming back from an international flight. It was in year 2000 if not mistaken. My flight touched down in Toronto then from there to the final destination Vancouver BC. I ran out of milk for my son while flying from Toronto to Vancouver. I requested for some milk in his baby bottle. The staff came back with only quarter filled and said that they have ran out of milk so they only have this much to give pointing to the bottle. At that time I was young. Had no idea what to say. Kept quiet. Accepted it but my baby was hungry and was restless throughout the flight, even though I was trying to give him his baby biscuit to chew on. Then I just filled the bottle with water and some sugar to make him feel better. Now I question, why they didn't have milk? They should have had and I paid for my ticket esp international flight. Why did I have to suffer with my baby?

Worst airline. Bad customer service. I would never recommend this airline to anyone. I was traveling from DEL to EWR and they didn't allow to board the flight because I didn't had the eTA to Canada. Even after getting an eTA online within an hour they didn't accommodate me in another flight. Worst service and experience.

Air Canada sent me an email offering a Canada Day Sale. What I didn't find out until I received my credit card bill was I was billed in US $. I live in Canada, I am Canadian, this is a Canadian company and yet Air Canada chose to up their fair in a very sneaky fashion. To add insult to injury they also changed my flight times so now my flight begins after midnight in Toronto with a 6 hour layover in Montreal. Not even enough time to book a hotel, so I guess we try to sleep while sitting in an uncomfortable airport. What a way to treat two seniors. Would I fly Air Canada again or ever recommend it? What do you think?

I am required to give them 1 star min., but prefer to give a zero rating. I Purchased preferred seats to sit near grandchildren. Received different seats at the back of the plane at the time of check-in. Gate agent only said that someone else purchased these seats before we did. Hmmm, I can understand overbooking to fill a flight, but I do not understand overselling preferred seats, collecting these fees, and then reassigning passengers (last minute) to one of the least desired seats on the plane. There is more to say about this awful experience, but for now, I have started with requesting a refund of the preferred seat fee. The worst flight experience of my entire life, hands down. I do have documentation of this experience that I intend to file with the appropriate agencies.

I booked and paid for a direct flight with Air Canada so I would arrive at my destination in 16 hours (1 day). They then turned around and added a 5 hour layover. I now arrive at my destination a day late and received no compensation. Now, they have done the same to my direct flight back home. I now arrive a day late, have a long layover and again no compensation. I have emailed them because this is getting ridiculous to which I receive no response. I have now received over 6 itinerary changes since I booked what used to be my direct flight with them, yet they that continue to add layovers, increase the layover time and lengthen my time to getting to my destination and home while providing me with NO compensation.

Do not flight via Air Canada, they have the worst service throughout my flight experience with them. The stinky washrooms, the food was stale and filthy seats. Not only that they have increased the luggage fee and for international flights they are allowing just 1 bag and the 2nd bag is $100. How ridiculous is that! They rip off people very well. Wish they get some competitors who can stop their business. I wonder how they pass all regulations. I'm done with Air Canada and wish I can sue them for making my trip a nightmare. Worst Worst Experience, Ugh!

I made a reservation in Feb 2019 to fly in Aug 19. Flight left at 6 AM. Premium Class. When I went to website today to check on the reservation, I was in economy on a flight at 7:30 PM!!!! After holding ONE HR to get someone in reservations, they told me that the original flight had been canceled. They had never emailed me or called me about the change. They had no explanation and weren't the least bit concerned that they had totally hung me out to dry. There were no supervisors I could speak with and I was told they don't speak to people anyway. I found some officer's contact info on internet and emailed them. They contacted me back almost immediately to basically say TOO BAD. They had 2 people call me back and neither was at all helpful and the 2nd one was quite rude. I don't know how they stay in business. STAY AWAY FROM THIS AIRLINE..

I travel a lot but this was my first time to fly on Air Canada and definitely will be the last. I had two of my baggage delayed for 4 days while I was told I should get them in 24-48 hrs. Me and my daughter had all our necessities in these baggage. After 24 hours when I kept calling and complaining, Air Canada agent told me that I can go ahead and buy what I need and they will compensate me 4150 for the first day and $50 for each day afterward till I receive my baggage. I got what I and my daughter need then I sent them the receipts as I was told by their agent via Air Canada web site under. It is been 3 days so far since I sent them the receipts and I did hear back from them at all. They are big liars and they don't do what they say. This airline has the worst service I ever had and I do not recommend anybody to use it.

We had the worst experience flying Air Canada/United for our honeymoon. The day we planned to take off we found out that Air Canada/United completed dropped my husband's flight. Our flight was changed four days prior to us leaving and during that change they just dropped it without any notification. We didn’t find out until we were checking into MSP airport. We had our ticket and confirm numbers but they didn’t have him in their system. Our travel agency was on the phone with Air Canada/United for 11 hours trying to get my husband on the next flight out so I wouldn’t be spending my honeymoon by myself.

Early June I booked a flight from Vancouver to Dallas. Cancelled within 24 hours and refund never came. I made 2 phone calls, with waiting time from 20 minutes up to 3 hours without the option of a call back, only to be told that I would have to make my request thru their website, but is very complicated. 4 weeks later I a refund for most except the $25.00 upgraded seat, I have made additional request over a week ago with no response. It should not be this difficult to get a simple refund. It has taken me 6 emails and 2 lengthy calls. Their system is broken. I feel they make it difficult so people would give up and they their money. It's the principle for me so picked on the wrong person.

Air Canada used to provide good service but have since been surpassed by every other airline I've flown in recent years. There are by far more delays with Air Canada. My prior flight I was stranded in Toronto while they delayed the flight I was waiting for in 30-minute intervals for 6 hours due to a storm. Every other airline simply canceled the flights to save their customers sitting in an airport stranded at the gate but Air Canada refused to do this instead preferring to leave us stranded at the gate as if we were about to board the plane despite the huge storm visible from the windows. Again, this went on for 6 hours past our departure time. I was supposed to arrive at my destination at 7pm, I got there at 1:45am. The next flight I took with Air Canada we were delayed 2 hours after boarding the plane so that they could remove the bag of ONE passenger that decided not to take the flight.

I recently returned from an Air Canada flight. Going I was in row 37 zone 6. Last zone to be boarded. Returning I was in row 19, also zone 6. Last zone to be boarded. The row behind me was zone 3. I canvassed others. Zone 6 tended to be people who did not check in luggage, and therefore whatever seat they selected, they were last to board and more likely unable to find a spot to put their luggage in the overhead. Normally zones are specific areas on the plane, it appears zone can also be a way to discriminate against people who don’t check their luggage. I asked the agent at the desk on my return trip, she advised me that they are using an algorithm to determine zones. She did not know the bases for it however it was obvious to those flying. If you don’t check your baggage, you may be last on the plane.

Well I was using for work (Air Canada), and it is by far the worst air cie. You could expect delays 40-to 60% of the time. At one time they got the plane grounded and they Know they cant get a Mechanics to fix it only the next day. But they continue to says to peoples flight is retarded 30 minutes, 1 hrs, 2hrs until you spent all your night at the airport, just to save on voucher for a hotel's room.

**TL;DR: DON'T EVER USE AIR CANADA**

I was calling Air Canada reservations to find out about a flight for my daughter who has worked overseas and needed a one way flight home. I had to wait on hold for almost 40 min. When somebody finally answered, I was asking the representative about a problem they seemed to have on their website. I told her that the price for a one way flight from Germany was over $3150. She told me that this was correct and that it would be cheaper to book a round trip. This is completely a money grab and disgusting, that a company like Air Canada would ask for these kind of prices when other airlines are reasonable and ask for a quarter of the rate (between $650 - $800). How can the Government allow Air Canada to ask for prices likes this?

My husband’s flight that should have been 14 hours ended up being over 24 hours. Air Canada is a bunch of incompetent fools that have no idea what they are doing. Do NOT fly with them. They hung up on me when I called to complain. They will only take complaints via website, because they do not want to be held accountable. Horrible airline.

My wife and I booked our flight more than a month ahead of time. When we checked in 23.9 hours ahead of departure time we were seated apart, with my wife in middle seat. They then charged us $104 to sit together. This has never happened to us before. But our friends tell us this happened to them twice on Air Canada. This is obviously a scam. It is false comparisons to compare Air Canada fares to other airlines.

Started a job in Kitimat BC at the beginning of April. The airfare was reasonable at the time. Now in the last month Air Canada has jack the prices through the roof, cannot even afford to go to work, just crazy how a company can get away with this. From $180.00 one way to some tickets are $1400.00 one way????

Was at YYZ airport to check in; first customer service rep was VERY RUDE; second rep was incompetent. Do they get Bonuses for Rudeness & Incompetence? Cannot wait to get to Asia or Europe, to compare.

I used to fly with Air Canada all the time, but recently, I've noticed a few small changes that seemed to have been quietly made that weren't communicated. The service on planes has gone down, with a flight I took from Toronto-Vancouver recently taking 48 minutes after take-off to get beverage service started at all. The meal service also stopped halfway, after they had served business class, for no reason. They are constantly delayed, and fighting for any sort of compensation is like pulling teeth. Flying with pets is a nightmare, and if the temperature on the tarmac is too hot/cold for your pet, then you will have lost the amount you paid for your pet and they won't fly with it.