Air Canada Reviews

Air Canada's lack of customer support and adherence to their own terms and conditions left me deeply dissatisfied. Despite their promise to rebook on another Star Alliance airline when necessary, they insisted on routing us through multiple connections, leading to a missed connection and a 24-hour delay. Their inadequate compensation of a $15 meal voucher for breakfast in a hotel which didn't cover the costs exemplifies their disregard for the passenger. I'll never choose Air Canada again and strongly discourage others from booking with them. #AirCanadaFail

Worst airline in Canada! Choose another. They don’t care about their customers and your complaints will be meet by someone who thinks they can speak English. We were treated terribly and the employee smirked and egged on tired and angry passengers.

Air Canada is the WORST airline - EVERY SINGLE time I fly you delay me getting to where I am going - this time by at least 2 hours - I will never fly you again if I can help it - Westjet is FAR superior to you - in fact as a Canadian - it's embarrassing you use the name Canada in your name - you should be ashamed!!

I was contacted by the company, who gave me a full credit, no penalty. I upped my rating, but it was still like pulling teeth to get them to understand.

Lost our large suitcase and infant car seat coming home. Though they tracked down the car seat, they could not find our large suitcase containing all of our belongings, including things needed for infant care. A friend of ours was able to find our bag at the airport we had departed from and then informed Air Canada. We were without our large suitcase for a long period of time and had to spend over $700.00 while we waited for our suitcase. It has been over a month since we have made a claim with Air Canada for these expenses and no one from Air Canada is getting back to us. Very poor handling of our claim and we are still out $700.00!

This airline was very disappointing. From the airplane itself to the staff. My flight number 4994, they gave me a flight time that was at 6:01pm but they changed my flight to 4:30pm without giving me a notice nor an email about it, which is very upsetting since I didn’t want my flight to be stressful. After getting to the airport and finding this out, I had to talk to the staff about this and they transferred me to a different airline even though I was supposed to be with them. The airline that they transferred me to United airline. Once I got on the flight with United airline right from the beginning the staff was very off putting with me. My English isn’t the best but I know when someone is giving me attitude and is being rude with me.

After some complaints that I won't bother to go into here, Air Canada offered me a 25% discount on my next trip anywhere, valid for myself and anyone else flying with me, for the next 3 years. Wow, more than I ever would have expected. Completely happy. BUT when I tried to use the promo code, it said that I couldn't use it now or in any days around my chosen day. Problem is that they don't tell you when you CAN use it. The very same thing happened to me about 10 years ago. Received a promo code, tried to use it, and no luck. No available dates for its use, apparently. Ever. The only reason I tried with Air Canada again is because it had a direct route that I wanted. But it's cheap, the flight attendants can be heard complaining about their jobs, they're rude, and on top of that, they lie to you. Help us out, WestJet! We need you to expand your international routes.

This is the worst service I have ever received from an airlines. They kept giving me the round around, calling different departments with no answers. First of all, the worst part was the flight attendant in Rome to YYZ. We had asked for priority exiting because we had a connecting flight to SEA (AC543). The flight attendant was aware that I was traveling with my husband who needed wheelchair assistance. She was very hesitant when I asked for priority exit and she told me that our flight was on time and that it shouldn't be a problem for us to connect and that we didn't need priority exiting. We took her word for it. When we landed in YYZ, we needed a wheelchair. We ended up waiting for a wheelchair (approx 15-20 minutes). Which I don't understand why the wheelchair wasn't there already when we landed. Then we got transported 3x to get to the US connection security checkpoint.

Again on return in Pearson Airport after checking in and security checks to boa at 3. 45 pm announced a two hour delay, This was not the only time this happened to me, I had previously disappointed experience as well multiple times, so I really and strongly am disappointed and frustrated with this airline and don't suggest using this airline.

Had an 8 o'clock direct flight from Miami to Montreal. The flight was first delayed by 8 hours then cancelled completely. They switched us for a flight with a layover in Toronto. From then on they gave us vouchers for food at Miami, but no restaurants would accept them because AirCanada was not paying the restaurants afterward. The flight from Miami to Toronto was on time, but the flight from Toronto to Montreal was delayed AGAIN. I'm currently writing this review while waiting for my plane. I have been in airports for 15 hours for a 3.5 hour direct flight I paid.

I tried booking a flight online and used a credit I had but when I went to pay the balance with my credit card I had to enter a code but did not receive one from my bank so could not complete my payment. I called Air Canada and was on hold for 20 minutes before I spoke to a customer service agent. She found my booking then put me on hold and then the call was disconnected. She did not call me back to complete the transaction. I tried to complete my booking online again but got a message the credit I had was now depleted even though my booking did not go through. I called Air Canada again and waited another 20 minutes and the next agent said I will have to wait until they reinstate my credit which can take up to 2 weeks. In 2 weeks the flight I was booking will have doubled. All because the 1st agent disconnected me and did not bother calling me back.

Thank you to Air Canada and flight AC8141 for the quality service and assistance. My husband, I and a small child were late for the plane from Edmonton to Calgary 07.03.2024 at 18:55. The staff of Air Canada and flight AC8141 showed their professionalism and humanity. They did their best and we still made it to the plane. Special thanks to the very good steward of the plane and all the passengers who were waiting for us.

A flight was cancelled due to "mechanical" issues. I was never contacted or rebooked on a new flight, I had to do this myself and it took over an hour and a half. Additionally, there were limited options to depart and all departures added over 24 hours to my travel, with travel to a new location that required a hotel night stay, transportation, and meals. We also purchased upgraded seats. They emailed back and offered NO, yep you heard that right, NO refund for anything. I would not recommend this airline to anyone! I have traveled with a lot of different airlines, I work in the international field. This was the worst experience and will not use them ever again.

Air Canada is literally delayed every. Single. Time. I fly with them. It's as consistent as the sun rising in the East. Unbelievable. They were even rated as the most tardy airline earlier this year yet still continue to have these issues. It's truly appalling. I fly about 40 times per year for work and need an alternative.

My wife and I had a horrible experience with the food. A prison food probably is way better. Worst airline ever. The flights are always delayed. Horrible. We are paying a lot to get the worst treatment ever.

I had a flight that was scheduled to leave at 5:30 AM and I ended up leaving at 9:00 PM from Saskatoon and getting to my destination 15 hours later than scheduled. I did not get any food or transportation vouchers, and very little information was shared by Air Canada. The messages were saying it was a weather issue in the morning, which was not the weather since 2 West Jet aircraft were taking off and Air Canada aircraft was not appropriate for the weather which was forecasted days before. So, don't blame the weather for bad operational processes on your end (do better and own your mistakes, Air Canada!!).

Recently I read a report in the news that Air Canada is the worst airline in Canada due to their delays and cancelations. I'm the type of person that takes every information with a grain of salt, therefore I didn't think much of it. But boy! Was I wrong! Now I can confidently tell you from personal experience that Air Canada is the worst Airline in the world. It's not even close. I fly a lot and I used a lot of other airlines, but with Air Canada, rock bottom is an understatement, I mean, even airlines in low income countries are far better than AC. At least they have better customer service. Air Canada is terrible in ALL metrics, I don't have enough words to describe it.

Very smooth Landing. Normally I'm afraid of Landing, but this pilot made a very smooth Landing and take off. I wish I can always travel when he is a pilot. He deserves a big compliment. He is the best pilot.

We encountered a significant change in our flight plans returning to the US from a trip to Canada. Due to a "technical issue" delay they were going to reroute us through 2 additional airports, including an overnight stay with no guarantee of room availability. After 1 hour of working with a customer service rep, we were booked on an alternate itinerary for an 4+ hour delay to our final destination. We made a claim on the website for the delay and received a response that we were not eligible because the flight delay was less than 3 hours. Our actually delay was 4.5+ hours and when I responded to the customer service rep with this info, I received not further communication. I also sent 3 follow up emails without any response from customer service. We will no longer fly Air Canada. No wonder they rank worst of North American Airlines on on-time arrivals - **.

Air Canada lost my luggage for two months even though I had an air tag and called multiple times telling them the exact location. I had an 18-day trip where all my son’s clothes and toiletries were missing and they told me whatever I purchased would be reimbursed. Now after the fact they refuse to compensate me anything even though I filed the claim exactly as required with proof of purchases sending the receipt thay are all time-stamped and show the location. They will not tell me why they denied my claim, only that they are not changing their mind. I will never use them again nor will I recommend them. I now see why they are rated so low. Awful company.

I was traveling from Toronto to Punta Cana, and Punta Cana to Toronto. With 4 kids, my wife all together 6 people. I have 1 year old girl and 2 years old son. 11 and 9. So from Toronto to Punta Cana I got boardings online, my daughter 1 year old we took on lab, from Punta Cana to Toronto, I ask on the desk to give me baby bassinet. The guy name Carlos ask me I give you and he was asking money from me, I don’t get that why, he all of us give the boarding on row 40B C, D, E, G, again my kid become sick, it’s a fraud airline.

Last 4 flights delayed because they don’t have crew and pilots, missed 2 connecting flights. Weather and uncontrollable circumstances are one thing but this is ridiculous. Fly with anyone else if possible.

I had sent home boxes of Lindt and many other chocolates. Most of the boxes upon arrival were found half empty. This is very cheap conduct. It's just not chocolates that I sent from far away.. there is lots of thoughts and loved packed. Imagine you receive a package touched and played around by some stranger. Please pay them enough so they could buy their own stuffs and stop stealing from others' boxes.

Air Canada and Aeroplan do not offer customers a standard method of upgrading from one class of service to another. I spend over an hour on hold and could not get a straight answer to questions on upgrades. Not acceptable!

I had a connecting flight in Montreal arriving from Milan late already 1:30 hours due to a mechanical problem which I have a proof from a friend working at Air Canada, informed attendant that I am a doctor and I have 2 surgeries on Monday morning but before landing on first plane I found out that they cancel my ticket already before landing and they already prepared an hotel for next day flight, begged them to let me catch the second flight which I still have 45 minutes but all attendants were ignoring my request which results in losing my scheduled surgeries. Patients were specially prepared for Monday morning and the worst is they didn’t allow me to have another flight with another airline and the one they got me in second day it’s not a direct flight but also has a transit plus they don’t know where are my bags because I got 3 different answers.

I called Air Canada to make a number of changes to a very complicated ticket with an imminent departure. Sabastian was able to do everything I needed in 10 minutes. That’s what I call customer service. With a smile.

Airline left behind our luggage both ways in different countries we transited from. Moved us from our paid for selected seats, had no regard to needs of disabled passenger. Came home two days ago, still do not have my disability equipment. It took us over 30 hrs to travel, only 3 of which was due to weather delays. We were denied boarding in Frankfurt because the airline said we did not check in for the flight which was our connecting flight. We are seniors and one of us is disabled. The promised wheelchair service was not always made available. Conflicting instructions at Montreal airport made walking without my walker was plain torture. We are home now, without any of our 3 piece checked luggage one of which is the walker. Both of us are sick.

Our family experiences with Air Canada have been extremely poor and completely unacceptable for the year 2023 as well as recent 2024 flights. We were bumped from ticketed and confirmed seats on Business 4x in 2023. You can never be sure that you will actually board your ticketed flight. They sent us less than our cost of our ticket, they sent us - flight passes as well as a e-transfer that we could not utilize because Air Canada did not include a password to claim the e-transfer. How a company can stay in business running it this way is quite unbelievable. But you know how - THE FEDERAL GOVERNMENT created this travel monopoly where the customer is always disappointed because this company cannot get their stuff together. When you call in to Air Canada they say "Fly with Confidence" are they absolutely delusional?

This was the worst of all trips with Air Canada. For a price of $3.5k and a trip of 16.5 hrs it's really sad to see the facilities offered and there is no comfort at all. Painful seating, pathetic food and staff feel as if they are more privileged than the passengers with the attitude they show is really below par for any firm providing customer services. Hopefully airlines improve their services for the price they charge which seems to have almost tripped from pre COVID times but service quality has degraded to be even rated as a international carrier. So disappointed with the airlines.

At AirCanada. Sorry to bring up this here, but the quality of customer service has gotten very disappointing from last couple months, My pregnant wife and myself had to cancel or try to get credit for flight on 26 Jan 2024 because due to medical reason in her pregnancy, there are some serious complications for her while travelling long flight so her doctor, wanted her to avoid flight, So we tried to call customer service several times even within Canada but the way staff responded felt like they had no idea about giving a future flight credit or to help a regular customer during a medical emergency, I thought I will have hard time with KLM flight to get credit but surprisingly KLM overseas staff was more understanding and resolved the issue for giving us future credit in minutes, Whereas for Air Canada, I had to go through my online account myself and figure out the credit, even after talking to 3 different customer care representatives. My contact will be (**).

Very bad. Wasted the whole damn day try to book. Waited on the phone for 1 hour all the five times I called. When finally somebody called me back. They hung up. Never called back. Called them again. Another hour waiting and nothing. Stressful.

My mother in law was very well taken care on today flight AC 1003 at 3:05 from Fort Lauderdale to Montréal. I want to thank everyone that took care of her, upon departure until arrival. It’s an excellent service for anyone requiring wheelchair assistance. We are 100% satisfied. Thank you all.

I wish I could leave a ZERO star review. They lost my luggage damaged and STOLE from the one they returned to me. Very unprofessional. When I contacted customer service, they ignored me, hung up on me and closed my case. To this day, I have not received an email response despite emailing them more than 10 times. They owe me 2 grand in reimbursements and should reimburse for my baggage fees but instead they keep running their scam. I filed with BBB, even though they aren't part of it and I intend to share with anyone and everyone I know to AVOID AIRCANADA LIKE THE PLAGUE.

My partner and I used United to book our flights for our Mediterranean cruise. We purchased our seats so we were assured to sit together as I have some medical issues. We choose our seats very methodically. Two days before our flight she checked the flights so we could arrange our pick up from our home airport. She saw that the flight was changed to Air Canada and the seat reservations were removed. We had to spend an additional $217 to repurchase our seats. The choices were minimal. We went from a 2 seat to a three seat and it was very cramped. We were not notified of the change. Had we known, we would rather have changed the date of the return to assure flying with United if we had to spend the extra money anyway. The flight from Athens to Toronto is not a short flight.

On the Calgary to Toronto evening flight one of the stewardess said ______ guys are all stupid and she was referring to an entire race. The other stewardess agreed wholeheartedly. Neither of these stewardesses were **. Domestic Flights were a pleasure and for almost 30 years I took them. Now they are not. You must screen out undesirables like these two young women. They are disgusting and terrible. They also kicked us out of where we were sitting. My wife is physically disabled and needed the seats at the back.

We were checking into our flight leaving Paris to Vancouver 24 hours prior to departure and 2 out of 4 reservations had disappeared. No communication from Air Canada to inform of us of this change in status. We had were told by customer service support we had to re-buy the two tickets, this time triple the price we paid originally as it was now 24 hours before departure date. Air Canada admits they knew about the cancellation 3 weeks prior and did not provide any communication at that time.

Recently had the unfortunate experience of flying with Canada Airline, and I must express my deep dissatisfaction with the overall service. My flight, scheduled for yesterday, suffered an inexplicable 15+ hour delay, causing immense inconvenience and frustration. The lack of communication regarding the delay was particularly distressing. Passengers were left in the dark, unsure of when or if the flight would eventually take off. This level of disregard for passengers' time and well-being is unacceptable. Furthermore, the in-flight experience did little to alleviate the frustration caused by the delay. The overall service was subpar, and the staff seemed ill-prepared to handle the situation professionally.

I made complaint but I did not get any explanation during seven month my case #** booking #**. Some Customer Service Manager Qurrtulain ** answered to tripcentral.ca through we bought the ticket. This is disclose information if we did permission to tripcentral.ca. What is it? We send the letter to customercara.serviceclient@aircanada.ca April 22, 2023 #**. Nobody contact to us. We were suspend from our flight for one day. We did not do anything.

Unable to reach Aeroplan after calling morning, afternoon and evening, the phone line is shut down due to "high call volume", what is the point of having 1800 phone number when no one answers the call in Aeroplan and what is the point of using the royalty program to retain customers. I will not use this Aeroplan credit card, and I will avoid taking flight from Air Canada.

I am disabled, so flying is even more nerve wracking than it used to be. Atsuko with her kindness, compassion, and dedication to service took great care of me. This could only have been a better experience if I could teleport to my destination. Thank you Atsuko if you ever see this.

I was 80 minutes early for my flight. But the ladies told me that you are 9 minutes late. I have to stay overnight at Toronto. I will not travel in it again. The lady didn't even try to help me. She told me call Expedia.

Remarkably poor customer service... Our initial flight was delayed out of Boston for a "safety" reason, what I have gathered is that this is what they tell you so that it can not be their fault. We landed in Montreal and when we got off the plane, were handed ticket changes to give us a 3 hour delay in Montreal, send us to Portugal and give us another layover there before heading to Milan (adding roughly 7 hours to our travel and making us miss everything we had planned and already paid for in Milan).

13 months ago one time I got my baggage 15 days after I arrived in Toronto and another time my baggage lost. More than 50 times I emailed them but no good answer. So far nothing to do to give me any things. I have 45 years' experience on flight by different company. Air Canada.

My son was to fly to Nl with his dog. Due to breed they wanted a strong kennel. We went and bought one and went to airport and was told due to size they would have to change his flight. Did that and they went through all processes and said she would be good to go the next day. Went to airport again and they said the kennel was not good enough. Showed a pic of the one that we could get and said it would work. At this point we have gone through 5 agents already. Went and got another kennel and went back. Said this one was no good and being given different info once again.

I had an original flight from St. John's NL to Calgary AB...with a 1 hour layover in Toronto ON. The flight from st Johns was delayed so missed my connection, they rebooked me on another flight which was fine but on my original flight I paid for extra legroom. The new flight I was in economy with a seat that wouldn't recline and the wall behind me was a bathroom. I have a 4 hour flight and have to work tonight. They're a terrible airline, if my timeline permitted I would never fly with Air Canada. So if anyone reads this, if you have a choice DON'T!!!!

So I'm having surgery in Mexico on Nov 3 (nothing anyone needs to worry about) and I can't put it off. I purchased flight tickets for me and my mom prior to my dad passing. Now my sister will be going with me instead for obvious reasons. So I called Air Canada to change the name on the ticket, they said I couldn't. I explained my circumstances, that my dad died and my mom can't come now but that I need a companion. He said no. I cried and said, "This is stupid, Air Canada is retarded!" He replied, "Air Canada isn't retarded, you booked the ticket." So furious, I hung up cause I was crying so hard but I wish I had reamed him out. My sister and mom are handling things now with Air Canada, getting things sorted and lodging a complaint.

Dealing in whatever ways with aeroplan is just a waste of time. They don't want you to use your points, so they make it very difficult in every steps of the way. I've lost lots of time trying to open an account. It looked like it was open. I tried to add my points on my account while at the airport. Now my account is suspended, God knows why. I called and was asked to send an email to a specific address, never got an answer. Aeroplan is a big scam!

Air Canada Vacations has terrible customer service. They do not care about the customer at all, only money. We were supposed to depart Halifax on October 19 at 5am go to Toronto and then Cancun. total trip was 7 hours and change. Our flight was cancelled due to unspecified "safety reasons". We were rebooked from Halifax at 8pm to Toronto. 11 hour layover, then to Atlanta then to Cancun. We arrived an entire 24 hours late for our trip, they also left our baggage in Atlanta, we were informed that we were supposed to pick up our baggage in Atlanta (not sure how this could have happened as we had 55 minutes between flights.. We submitted a claim but it was again unspecified "safety reasons" = no compensation.

I needed to cancel a flight as my wife was having medical issues. I had purchased the insurance on their site and called 2 months in advance as there was absolutely no way to get was required by the Allianz Travel insurance and was told by them I had to provide a letter stating I had cancelled and did not have a future credit to travel. It was the start of the worst experience. I was on hold for 3 and half hours when the rep finally took call I explained what was required and he said they would sent out the paper showing I had no future credit. It was then weeks later Allianz responded that what was provided from Air Canada was not sufficient.

Air Canada first indicated that if I canceled with 24 hours of booking, I would get full refund. I canceled within that time frame, and I online get a quote of credit back CAN 83.15 out of 644.65. However until now, after 3 months from Jul 1, 2023 (cancelation date), I haven't received any credit back. I attempted to call in 5 times and each time I waited on hold for over 40 min and the system automatically hung up on me. Air Canada is a scam.

Dear Air Canada. It has been about two weeks since my departure flight. You have charged more than double the luggage fees with charges happening after my initial departure for a one way ticket. This is unacceptable and it has been more than a week since a submitted a complaint and no response was given. Please contact me immediately.

It was a terrible experience with the airlines. They cancelled the flight without any proper guidance. We spent lots of money on the stay and food because of the flight delayed. 33 hours delay in flight. We never recommend this airlines anyone. Worst company that never supported the travelers.

This was probably the worst experience I've had with an airline in my life. And I've been flying since I was 4 days old. They did a lot with my original flight but the parts where they almost sent me to the wrong airport and tried to shrug that off as well as when they left me sitting under a hot light (I had heat exhaustion afterwards) while I waited for 30 minutes for someone to take me to my flight stand out to me.

We were travelling to Athens and our luggage was not transferred in Montreal from our flight from Quebec City. We got it four days later in Athens and we made a claim for expenses. The procedure itself is tedious and humiliating with all the documents they demand. It did not work in Europe their link so For not missing the deadline I sent my stuff to my daughter in Canada in order to send it. The reply was that because my Ah have fee was included in the ticket and was free they are not reimbursing anything. Does this mean that if your luggage is a total loss they don’t give a flying ** and won’t reimburse anything? I had to buy shorts and hat and medicines… it was 42 degrees in Greece. It is a true mockery and disrespect.

Munich to Toronto flight got cancelled and I think that's not new for Air Canada as it's the least reliable airline of North America. Whole experience was worst and there is no way in this world I am gonna book flight with Air Canada again, they gave me via flight that has two stoppages and arrived next day. Almost 15 hours after original arrival time, it was a complete ** SHOW.

Seats bumped on the way over to Scotland and onto another flight. We were excited for our two seats together at the back of the plane for our 7 hour flight back to Canada nonstop. Seats were verified the night before leaving then we were BUMPED again. Customer service said it was our fault. It was verified before sleep, bumped on waking.

We recently booked a flight in Business Class through Cheap Ticket. Air Canada changed our first flight to a later one. We called Cheap Ticket expressing concerns about missing out connection and we’re told that Air Canada made the change. As expected we missed out connection and to make the matter worse our luggage were lost. Upon arrival to our final destination, we were scheduled to go on a 7 days Catamaran trip. With no luggage! We had to buy essential items, kept all the receipts and when submitted to Air Canada were told they could not do anything about it. This after paying $20,000 for 3 persons. We will never fly with Air Canada again and will make sure to pass the word.

We booked a round trip flight from Boston to Montreal 7/1/22 to attend a funeral. Air Canada cancelled our flight from Boston to Montreal the day before we were scheduled to leave. They did credit us for the outgoing flight. However, they will not credit our flight from Montreal to Boston 7/3/22 because that flight was not cancelled. They have given us a voucher credit to be used on their airline. They do not understand that in order to get home from a place, we have to get there first. Really? We do not want a voucher, we want our money back. Our travel days are pretty much over as we are elderly and not in the best of health. My 80 year old husband has emailed them 3 times to no avail. They have not even answered him. This happened over a year ago and I am still upset about being taken advantage of.

I am a frequent traveler and have poor experience with Air Canada. It rare not to have a delayed flight and it results in a high frustration with me. Might start booking with an alternative though it is hard as they are usually the same flight. I have also spent 2 years trying to reclaim a flight cost of thousands of dollars with them. Spent hours on calls trying to resolve with their customer service if you can get to them and nothing as a result. Just pathetic.

Air Canada should be embarrassed for their truly terrible experience. Every single interaction I experienced with them was absolutely the worst, most unprofessional service I have ever received. We were to fly from Seattle to Montreal then to Barcelona. We arrived to the airport at 5AM for our flight and it was to leave at 7:50AM. At 7:30AM they started boarding and then promptly stopped due to a "mechanical issue" They delayed the flight by 30 minutes, then an hour, then another hour, then 4 hours, finally at 1:30PM they announced cancellation. Throughout the delay process, the AC employees would abandon their gate instead of helping answer questions or help us rebook our connecting flights that we were missing. When they were there they would say "we can't talk about that flight until X time"

My flight got delayed by 4 hours and every hour they just keep delaying it further and further. They just can never get their ** together. They give us a $15 voucher for a large delay like really...take your 15 and shove it up!

I booked a flight to Toronto from Vancouver to attend a funeral. I was due to arrive at 6:00 in the evening with the funeral happening the next day at 10:00am. There was a flight change in Kelowna; a 60 minute flight with a 1 hour window before my next flight. 4 delays all due to “additional time needed to substitute aircraft”. As we were boarding the plane I asked if they knew what was happening with our flight to Toronto. I was advised that there were 19 people all in the same boat so it’s very likely the plane would wait. As we landed and we’re deplaning I asked on my way out if they had an update. Obviously this question annoyed her and she said quite rudely she had no idea. (I suspected she was annoyed because I wasn’t the only one asking.)

I am a frequent traveller within Canada, and internationally to Europe and United States. I can't recall the last time I flew with Air Canada and experienced an uneventful flight that departed and arrived at the time proposed in the itinerary. I have missed connecting flights, been late for events, and generally stressed by delays each and every time I take an Air Canada flight. I strive to avoid Air Canada if possible and will pay a higher fare for an alternative airline where available. The inevitable stress I will encounter with Air Canada is just not worth it. Horrible, abusive airline. Clearly understaffed and selling flights beyond the capacity their Air and ground crews can handle.

I had booked a direct flight vacation through Air Canada for a great price 4 months prior to departure. I checked my vacation online and they had changed the flight to a one stop leaving during the night. I contacted customer service and was told I must not fly much because flights change all of the time. She gave me another option for another one stop flight. I said no. I paid in full for a direct flight and already bought the seats.

Had international flight this week with A.C. which was delayed ca. 7 hours (mechanical problem); was given £15 voucher for lunch at airport (which was more than enough!) and, upon arrival at destination airport, A.C. team was waiting for me/other passengers with new boarding passes for missed connections. I was amazed to be honest. What I am used to in today's world is being left in the cold, forgotten and left behind, a sea of red tape; the opposite is what I experienced. I was amazed at A.C.'s PROACTIVELY and professionally taking responsibility, which is not what I'm used to. What I'm used to is indifference and let's hope we get away with it. I'm just a lay dude with a modest income and no connection to any airline.

Flew to Toronto last June, my bag was missing at my arrival, was left with nothing, they told me to buy some essentials that I will be reimbursed, still waiting for an answer, impossible to contact them.

Flight AC 1811 Cancun to Toronto. I have a terrible fear of flying. When the pilot announced 30 mins of turbulence, my anxiety kicked in. Eleina checked on me throughout and provided updates. She is an incredible human being. I cannot thank her enough. Her compassion, kindness and humanity is something that I have never experienced on a flight during a full blown panic attack. Thank you Eleina for helping me through. ❤️

Terrible service with expensive service as well as hidden fees, forcing customers to pay for bags. Stereotyping customers according their race and looks. Disorganized services and lacking professionalism.

I have flown Air Canada for 39 years. Unfortunately, my last flight on Air Canada took place on July 17th, 2023. My 10 year old son and I, traveling from Seattle to Toronto boarded the plane at 10:50pm for a four and a half hour red eye. As my son likes to sit in the window seat, he entered the aisle first and sat down as I arranged our carry-on’s.

Awful product, awful service and no visibility to anyone who can actually help. Booked four Air Canada flights (two to get to destination and two to return) and every single one was either cancelled or delayed. Our first flight was cancelled less than 6 hours before we were to arrive at the airport, and we were rebooked on a flight where our only option to sit with our two young children was to upgrade our seats. That fee combined with the checked baggage fee (that was included in our Air Canada fare) meant that we had to pay another $600 for a flight we thought we'd already been absolutely gouged on. Then got to spend another 1.5 hours waiting to hear from Air Canada just to be told "you paid the fee to the other airline, we can't reimburse you" and "refund requests are handled by our customer relations department" which is a department that has no contact except an email address.

Was booked on a flight from Venice, Italy through Montreal to Detroit. Took me hours to check in using the Air Canada app. Then when boarding the flight from Venice they did not have a reader for your mobile phone boarding pass (had to use the paper ticket). This flight left late and arrived late. At the Montreal airport we stood in the line for ‘connecting’ flights for over two hours. They then scanned our boarding pass at the top of an escalator, then scanned it again at the bottom of the escalator. Then we stood in a security line for last an hour (it appeared they only had three scanners operating). Going through security they scanned the boarding pass again. The entire process was very convoluted. Then we went through customs and the boarding pass was scanned again. Then the boarding pass was scanned upon boarding the plane.

I am a Canadian who has travelled extensively, domestically and internationally. In the past 12 years, I have flown with a number of airlines, Air Canada, West Jet, United Airlines, British Airlines, ANA, etc. I wish to declare, from my flying experience, two awards. Award 1: The worst overall airline, the bottom of the Barrel. Winner: Air Canada. Award 2: The worst single trip experience. Winner: Air Canada. (In fact, my 2nd worst trip experience is also with Air Canada.) Preferred seat? 50 - 60 CAD? In economy class, of course. Are you, AC, are you out of your ** mind? Checked bag: 1st bag, $30. 2nd bag, $50, Other bags, $100. AC, are you out of your ** mind?

I was delayed by over 6h because Air Canada didn’t have appropriate crew. This delay included flying through an additional layover and changing airlines. No compensation or significant help. Do not recommend.

I was surprised to see the negative reviews. We just completed a round trip with Air Canada to and from our cruise that departed out of Vancouver. It was one of the best air trips we have had in awhile, both directions. Both flights were on time (even early into Phoenix.) The ground staff were friendly, professional and helpful. The in-flight crew were friendly and welcoming. Luggage arrived safe and sound. The entire experience on both flights was really fantastic! We will definitely fly Air Canada more often now! Highly recommended.

I am sad that I cannot give 0. 1 star shouldn't be the lowest rate, and Air Canada does not deserve a single star. I think the best word to describe this airline is "incompetency". I didn't know anything about this airline before actually coming to visit Montreal. After hours of delays, lost baggage, no real explanations, now I can say it safely: do not use this airline if you have other options. If you want to throw your money away there are easier ways to do it.

Terrible Customer Service, Unreliable Airline Company. When I tried to check in for my flight online, I found Air Canada completely changed the details of my flight, and didn't even bother to notify me. The new flight that was forced on me was so bad, that there was no way I could just accept it. After a long wait on the line, the airline representative (who didn't even offer an apology, let alone a compensation), said the only thing he could do was to rebook the flight to a later date, or give me a refund. When I asked to speak to a supervisor, he said there were no supervisors. Seriously?

They canceled our flights three times and told us they can’t compensate us for anything! We were at the gate and saw the airplane and crew members and was told the plane had some light issues to be fixed. It took much longer (initially 2 hours then 3 hours then 4 hours) for them to fix the lights than the crew left. So they cancelled the flight. They lied to us at the customer service and said it is because some unavoidable reason! Not trust worthy company at all! I called customer service and they told me they will reimburse me for the cancellation. Once I submitted the reimbursement form it was rejected for unpredicted reasons. They should not be in business and should be investigated!

Air Canada bumped me off an overbooked direct flight from Brussels to Montreal, to put me on a transfer Brussels-London-Montreal. But they messed up the rebooking, leaving me less than 20 minutes to transfer at Heathrow, which was impossible to do and I naturally missed the connection. Now, the Brussels-London flight was booked with British Airways, and because the British Airways flight was delayed, Air Canada refused to rebook me and asked me to go to British Airways. When I went to British Airways, they rightly pointed out that Air Canada booked me on a ridiculous connection and sent me back to Air Canada. By then, the Air Canada staff had all gone home for the night. Air Canada was fully aware I had no British visa. I am currently stuck at the airport for the night, desperately calling their customer support for the past two hours and a half. Do yourself a favour and never ever fly with them.

Air Canada cancelled our flight to Los Angeles with less than two hours notice. No one helped us to rebook when we were right there at the airport. We spent over an hour on the phone with Air Canada while all of the agents at the airport did nothing, and we ended up having to cancel our entire family trip to Disneyland. Kids were crying and adults too, and no one cared. An absolutely devastating experience. Do NOT fly Air Canada.

My family and I flew to Calgary Alberta Canada last December. Bring 7 luggage. When we get there we only received two from our 7 luggage. They said they will deliver to the house. The day came that we have to leave Calgary and go to Toronto Ontario. Our trip was to visit our families and friends. Our gifts as well as some medical supplies were in the lost luggage. Upon check in going to Toronto I decided to stopped by at the baggage claim to update them that we are leaving Calgary going to Toronto. I also gave the address in Toronto.

NEVER FLY CANADA AIR. My family and I vacationed in Italy and had flights booked home (New Jersey) for Sunday July 2nd. One flight (rome to Canada 9hr flight) and a connecting flight (Canada to Newark 1 and a half hr flight). We finished our first flight that was 9hr long and as we got off we were herded to a line just for connecting flights, then another line for security, and then another line for customs. We were worried we would not make our flight to Newark but then the flight got delayed by an hour and was scheduled to takeoff at 8pm. We got to our gate at 7pm and not one announcement was made. One lady asked if we were boarding soon and they said yes but time just kept going by still with no updates/announcements.

Air Canada just continues to screw up over and over and get away with it. Our 14:15 flight was cancelled at 0700 hrs that day. Rescheduled to 21:30. A ridiculous delay that left us sitting in an airport for over 12 hours. We're given two $10 food voucher-had to ask for them-not offered. No other flight options. Requested lounge access-NO! Hotel and flight the next day-NO!! Absolutely zero effort to make this a slightly tolerable day. Arrived in Toronto at 4 am. Just crazy!! They also -conveniently’ claimed “technical” safety concerns for the resin for cancelling so there is NO compensation. Well played Air Canada. Avoid Air Canada at all costs.

We flew from Tokyo to JFK via Montreal. The connection flight got cancelled. They did not offer any compensation, instead asking us to call the customer service to get the next flight. People at the customer service counter said they can’t do anything. We waited on the phone for 4 hours, finally got scheduled for the next day then got cancelled again, again, customer service counter people said the only option is to call customer service phone number. We called and waited 2 hours and finally got booked for the next day, then again cancelled. Still, no one at the customer service counter will help!

I had seat reservation for AC 421 (13A,13B,13,C,13D) on 25th of June from YUL to YYC. But somehow system does not show that and issued me standby boarding passes. Then I was waiting at the gate more than 5 hours to get into the flight & last minute told by Air Canada gate that there is no seat for four of us and offered me new flight after 3 days. I was traveling with my kids from Sri Lanka to Doha and Doha to Montreal, CA to get this AC 421 flight to travel to YYZ. I had more than 25-hour journey with my kids before getting this to AC 421 flight and I told Air Canada that I do not want to travel together and split us and provide us flight to go to YYZ asp. They keep on saying that new flight will be after 3 days and had bad customer experience.

Worst airline in the world! Flight cancellation after flight cancellation after delay after delay. Bumped from business class to economy. No customer service! Can’t get through on the website or the phone line. No help at the airport. Never again!!

Air Canada canceled my parents' flight hours before departure without offering a flight to make their connection. They rushed to airport and got on a DELAYED air Canada flight from that morning. Then they LOST their luggage. It has been a WEEK and it’s still missing. We have made MULTIPLE phone calls without any help and HOURS of being put on hold with NO RESOLUTION. Calling staff have no empathy and don’t care about their customers.

Terrible service. Terrible airline, they just cancel flight and never put you as priority. I stood for over 4 hours waiting for the worst customer experience EVER. Will be the last time I'd fly with them.

I was promised a travel voucher, value US $ 6321 on Feb 7, 2023, against cancelled Toronto/ Nassau flight and I have been banging my head against a wall since then. My booking reference is **. None Of all the options for emailing or calling on their Contact information accepts this request. My next step is to contact my lawyer to sue them. Please do not ever accept their offer for a voucher.

We booked tickets to fly from the US to Spain and Air Canada cancelled or changed legs of the trip repeatedly leading up to the flight itself. After calling their customer support repeatedly (and sitting on hold for eons) we got to an agent who confirmed our eligibility for a full refund (also had that in writing) and the agent advised us to cancel our tickets online for the “full refund”.

Not only is Air Canada the worst flight experience in Canada if not the entire western world (uncomfortable seats, mechanical problems, delays, delays, delays) they also have the worst customer service. I spent hour waiting on hold to be disconnected and the had to deal with their incompetent and rude employees. If you have ANY OTHER CHOICE fly a different airline. I do NOT recommend this airline under any circumstance.

My husband, who is a professional musician, flew back from Canada last Sunday and Air Canada lost his bass guitar. When my husband found his bass had not arrived he went to talk with Air Canada’s ticket agent. The agent had him fill out a form but he never filled it. My husband called Air Canada toll free number on Wednesday when they finally opened a reference number for him. The next day Air Canada called from Vancouver to say the bass was there. They put it on a flight to Nashville and it arrived to Nashville airport on Thursday.

Deep disappointment and frustration regarding the recent experience I had with this airlines. I had hopes for a positive resolution but unfortunately the agent is literally a dumb person repeating the same statement again and again. I'm not cancelling but asked them to help change the itinerary and requested them to change my destination on the ticket from Toronto to Calgary. The customer service is soooo dumb he won't listen to the reasoning. I had a family emergency and the family had to travel back to home country and the event is cancelled.

On April 19, 2023 I had to take a flight back to Ontario from Vancouver airport. While in Vancouver, I broke my leg, I was in a complete full cast. I had spoke to the medical desk with AIR CANADA and they set me up on a flight back in row 27 and I would have all three seats in order to keep my leg raised. Upon arriving to the special assistance counter, we were being set up to board and a gentleman who has been with AIR CANADA for 44 years by the name of Ken came upon us, saw my leg and said “oh my what’s going on here”… Before we knew it Ken “bless his heart”, did some digging, saw that they had me in Row 27 near the exit door and said “oh my, there’s no possible way you’re going to be able to get on this flight not with your leg in this position. You need to be in a pod."

I hope this review can save someone to not waste money and time with this airline. I had one of the worst business-class airline experiences. The flight attendants were either only aloof, refused to provide the same level of customer service to me as other passengers aboard, and conveniently inaccessible or "forgetful" of items I requested or ordered throughout the flight, and to top it off one approached me in my seat to ask "if I worked for the airline".

Hello. I had a good experience with Air Canada recently (April 7, 2023). I had a plane transfer in Cancun & it was delayed then cancelled due to a brake part issue. They gave us a food coupon then bused us to a nice hotel, all free. After a next day free great breakfast buffet, (& a quick visit to the beach), we all met at 12:30 pm to be bused back to the airport. Once settled in the departure area, we all boarded and left for Vancouver around 5:30 pm. Air Canada also gave us another free food voucher while we waited. All the busing, airport hoop-jumping (customs etc), hotel check-in, food coupons, were well organized and all handled/guided very professionally. Many in our delayed flight group were impressed. So, kudos to Air Canada for doing a great job! PS I really like & have benefited from AC's aeroplan points system (Thanks AC!). OH & there's more... on the day after I landed in Vancouver, AC sent us/me a flight delay apology email with a $500 air coupon good for 3 years!! Fabulous! :)

Since when, you book a flight and when you do your check in you are ending up having a stand by ticket???? So much unnecessary stress!! And yes, I have booked my flights months ahead of time and yes, I have done my check in online 24 hrs prior. So, there's no reason!! I even arrived at the airport 4hrs prior!!!! Still!! I was scared of not having a seat! Because my ticket says Stand by???! I travel a lot and this is the 1st time that it's happening to me! This should NOT happen!

They deserve a ZERO Rating! As a frequent traveller this company is just taking advantage of its monopoly in Canadian aviation to make profits, with absolutely zero intention to improve its service. I was forced due to an emergency to recently cancel a Florida trip. I was not looking for a refund, I would have gladly taken a credit but rather Air Canada is intent on holding onto my money! When I finally reached an Air Canada Rep to discuss the situation I was provided with a number of excuses: that I was not eligible for a refund/credit because I did not read the terms & conditions; I should have booked through an agent; my dollar value was “insignificant”. About $1500 and that if I had booked business class they would have gladly accommodated my refund/credit request and my favourite if a natural disaster prevented my flight from leaving and landing then a refund/credit could be considered.

I booked a flight ticket with Air Canada and I received the worst customer service. The flight got delayed way long and I never received any notification. The gate was changed and I still did not have any idea what is happening with the flight. When I realized that the gate is changed, I ran to the gate but it was too late. I asked help from customer service. The lady at the counter was extremely rude, she pointed in her eyes with two fingers and out with 2 finger, I hope that makes sense when I say that, she said: "You should have opened your eyes and checked the screen," I said, "There was no screen in front of me and nothing was announced." I asked her and said: "It is our new year and I have to go back home." I was really, really frustrated, and told her, "If you can help me that would be great." Then she passed me the boarding pass and I took it.

Worst customer service in the world! Fly any airline but Air Canada! I want to start by saying that I am an experienced world traveler, having been to over 100 countries on dozens of domestic and international carriers. Never have I been treated so poorly. It started on July 26, 2022 on flights 8619 and 117 from DC to Vancouver via Toronto. On check in DC Dulles a surly agent checked my bag – in fact, every gate agent I met on this trip was surly and obviously could care less about me as a First/Business class customer. After significant delays at each stop, I finally arrived in Vancouver and my bag was nowhere to be found. After waiting on a baggage agent for over 40 minutes, I was told they “had no idea” where my bag was, and I filed a claim. I was going to a very important meeting without any dress clothes. After spending $500 on an outfit and essentials, I was able to attend my meeting.

As a frequent global traveler, I rate Air Canada as THE worst of all the worst airlines, with no other that is even close to its awefulness. Rude staff, lost luggage, chaotic management, random cancellation of flights in the last minute with no compensation, leaving passengers overnight at airport with no accommodation. These are all my personal experiences with Air Canada in the last couple of years, and stories like these can go on and on and on. This company is just taking advantage of its monopoly in Canadian aviation to make profits, with absolutely zero intention to improve its service. Stay away from it if you don't want to mess up your travel.

We were travelling from Cancun, Mexico to Boston USA, via Toronto, Canada and there was 6 hours layover in Toronto (YYZ). Our flight was at 9 pm from Toronto to Boston, the incoming flight was showing delayed and supposed to arrive at 9:52 pm from New York but they were showing our flight was on time till 8:40 pm then suddenly announced flight was cancelled due to weather which was outright lies. They just can not blame the weather to avoid taking care of the passengers when flight between our destination was taking off and landing albeit with some delay.

Air Canada has proven time and time again that they are the worst airline. I travel about 10 times a year and every time I use AC, I am utterly disappointed. I have given them chances because I’m from Canada and wanted to believe they could eventually pull through. But their service has not improved over the years and they continue to disappoint. They even managed to lose my husband’s luggage on our way to our wedding. That was a few years ago, but I continued to use AC. But today was the last straw. The check-in lady at the counter gave me a wake up call. No more AC!

I had a ticket simply be cancelled by Air Canada without notification. I found out when I couldn't check at the airport and they delayed my return 16 hours, without covering the hotel that I now needed.

My spouse and I were bumped from business to the worst seats in economy, the ones next to the bathroom that are usually reserved for the flight crew because they stink by flight's end. We paid premium prices for the business seats, seats 3a and 3c. We received a text at the 11th hour telling us that we were moved to economy 32a and 32c with no explanation or apology. Notably we are two women, one disabled and we are a mixed race ** couple. We called Air Canada and were put on hold initially for 1,5 hours while “Wan from Toronto” (they will not give employee numbers or any other identifying information so we cannot hold anyone accountable - great deflection strategy Air Canada) - once again Wan from Toronto tried to find out why we were bumped.

I was travelling to New Jersey from Toronto and had a connecting flight from there. Our flight was with Air Canada. Due to bad weather the flight was running late. since morning the weather was bad. We were not even notified early about that and we reached 2 hour late to our destination. My connecting flight was with Emirates which departed and we missed the flight. We had to stay at New Jersey airport for whole night and there was no Air Canada staff at the airport for assisting us. When we complained them about this issue over the email they said it’s weather fault not their fault. Air Canada is pathetic company. Please do not travel with them.

Don't EVER, EVER fly AIR CANADA! Alert: Worst Airline Ever! Air Canada lost my son luggage on his trip to Spain. It almost ruined his trip. He had to borrow his friends 'clothes and go looking to buy essential stuff on his precious vacation time there. After 5 months and the luggage still nowhere to be found, we still have not received any reimbursement despite several emails and endless phone calls. They are so irresponsible, and I cannot believe a company like that can still do their business!

I'm sure you've heard this before...I would give them a zero if I could? I will preface this review with some details...I have lived in Canada for 30+ yrs, now in USA for 25+ yrs. I know Canada and its companies very well. Canada used to have 2 major airlines in the old days, Air Canada and Canadian Airlines. Competition was a good thing and then government decided to back Air Canada and the other airline went puff. As a result, AC is essentially a crown corporation, a government backed and favored business (it's the price of socialism and government run everything...national postal service, healthcare, education, banks, air Canada, etc)...None of these things mentioned do well, are run well, or are citizens happy with, although they have no choice...literally!

I spent close to 2 days traveling from San Diego to Montreal. My connecting flight at the Vancouver Airport was canceled and no one of the team members really cared if I slept at the airports or not. They behave like a village company with very poor customer service and managing a situation at hand...this is not the first time...they are always lost... Arrived Vancouver about 10:30 am, only left at about 06:00 pm for Toronto. Was going to leave Toronto for Montreal the next day about 07:00 am. The sad thing is that on arriving Toronto there was no one to attend to stranded passengers about logging and all that...these are mind games they are playing.

The worst Airline on earth is Air Canada.I've visited 49 countries and have used +50 airlines. I recently knew that I have a growing tumor in my brain which was recently identified and I need to do an MRI, therefore, I called the airline today to get credit or even to postpone the ticket for 2 weeks and they said they do not care. Basically, Air Canada is the only airline that does not have a medical emergency cancelation or change policy. I had seen a mother with a toddler purchase water for her baby while the staff denied free water even for the baby. This airline is the monopole player in Canada and has no respect for humanity or care for customers.

DO NOT BUY AN AIR CANADA TICKET!!! This was the most horrifying airplane service experience I've ever had in my entire life. I usually never write bad reviews on anything, but this was absolutely the worst. First of all, I had to wait more than 3 HOURS ON HOLD to get a ticket for my dog, since they don't have an online service for that. Their customer service line is horribly understaffed and god bless them they are so useless. When it came to the date of my flight, they didn't send me any email or notification that the flight was cancelled. I was re-booked for a flight three times because they all got cancelled, EVEN THOUGH THERE WERE OTHER PLANES DEPARTING THE SAME TIME THE SAME DAY TO THE SAME LOCATION! The last flight I was re-booked to was delayed 3 TIMES!!! I WAS LITERALLY IN THE AIRPORT FOR MORE THAN 12 HOURS.

Booked a direct flight Montréal-NYC. Got canceled due to bad weather conditions. My flight was scheduled for 17:40pm. They rebooked me for an 18:00pm flight with a connection in Toronto. Flight got delayed for bad weather conditions when there was barely any snow and planes were taking off right in front of us. Ended up missing my connection in Toronto because US custom closed at 20:30. Their customer service was helpless and careless. No communication and they would give direct you from place to place for rebooking and hotel vouchers.

Terrible experience with Air Canada. My parents came for the first time, delayed their 2 main luggage with their all clothing and medication in them. It’s been more than 2 weeks now but still no update from them. Where are they? Can not even tell that are they are still at New Delhi or at Toronto airport? I would give score in negative if possible; possibly -10. Too much frustrating it is with Air Canada. And the main thing is they never scanned the baggage at any airport. No more travel with Air Canada.

The flight was canceled without any notice. We had to wait for the next flight 2 days without luggage. We could not even change our clothes. Finally we made it to our destination, another surprise was waiting for us which we lost our luggage. We tried to make international calls to customer service, put us on hold for long time. It cost money for every minute we call. Issue was not taken care off immediately. It took us 21 days to get our luggage. I had to cancel my plans. It was bad experience with Air Canada. I hope they consider our experience and change their service.

@AirCanada my flight got cancelled on 21 Dec 2022 due to bad weather conditions and till now I had not received my refund and I mailed Air Canada but not getting any response. Very poor service. “Disgusting“.

Hands down the worst airline I have ever booked with. My flight got cancelled in March 2020 due to covid, received an email that I had 24 months to rebook. Come Feb 2022 (still had 4 weeks till it 'expired'), called Air Canada directly, no record of my credit anywhere. I have called about 15 times in last 11 months, NO HELP whatsoever... I have sent emails to customer relations with my cell number explaining my situation, sent about 4, NOT ONE PERSON has got in contact with me from customer services. I WILL NEVER RECOMMEND OR USE THIS AIRLINE AGAIN, I have a lot of family and friends coming to visit me in Canada and I have told them to NEVER book with Air Canada.

For 20 years I have been an AC SuperElite Member, often saying, if AC can't get me there I don't need to be there. NO MORE. The new Aeroplan system works only for the airline. The points required are ridiculous and the customer service is garbage. New week I am flying Business Class to Europe. I am flying Delta. They know how to serve the traveling public. Figure it out AC. You used to be great.

I had to book a flight on the last minute to attend a funeral. I usually fly on the "business class" and both classes I can say that the food was horrible, especially the breakfast. So so so disappointed. From now on, I will only fly through USA to avoid Air Canada direct flight because of their poor service!!! And the sad part is that THEY JUST DON'T CARE ABOUT THE BAD REVIEWS!!

Dave C. on Flight AC7895 on Dec 17 from Moncton needs to be acknowledged for his great disposition and pleasant personality. In this negative world he took time to comfort the passengers on board with a compassion and thoughtfulness.

This summer I traveled from San Francisco to Calgary to London and returned Dublin to Toronto to SFO. At Air Canada's suggestion I purchased reserve seats of 3 legs of the trip. At boarding we were assigned other seats and my wife and I could not sit together. After completion of trip I applied for a refund which I had been promised at the airports. I just received final notice that there will be no refund.

The agent called Dorota was very helpful during the delaying of flight. I know Air Canada often delays. I was in rush. So she helped me change flight and everything. Thank you. Even though the flight was late for 5 hours, but the agent was nice.

You think you are gettting great deal with aero plan to fly with Air Canada. Wrong. So 49000 points will get you two return flights. Great. But don’t forget you need to pay for your seats there and back 80 dollars or more and then don’t get sick cause try to cancel or change the flight four days trying to call get through to air Canada. That puts you through to aero plan four days total eight hours on hold, finally finally get someone on the line, you can change for a fee of 180 plus tax each person, after explaining you have been trying for days and now flight has left. It’s another 200 fee so wow really, I said have Covid so basically should of got on plane anyway and yeah she agrees with me.

Plane was late and was told they were holding the connecting, made it through all checks to gate before departure time. Then get told they closed the gate and missed it, then proceeded to have to waste 9 hours and 3 connecting flights to fix it. Did they care, not one ounce. Suggest using other flights.

Please don’t waste your money with Air canada vacations. Ran out of food and drinks. Seats are very uncomfortable. No one to call for help, family booked can’t pre book seats, seat all over the plane. I travel frequently 20 flight per year, worst experience I ever. Air canada is off my list.

I NEVER WRITE A REVIEW BUT THIS IS MY WORST EXPERIENCE OF ALL MY TRAVELS. My luggage did not arrive with me and we were around 15-20 passengers that had the same issue in the same flight, that is a lot?? I was going in a cruise which embark in Athens at the same day and excursion start at 7: am on the following day and every single day, and I do not have any extra clothes, underwear, toiletries, it took us almost an hour to make the line at the airport to file a report for my luggage. It was so stressful, exhausting, disappointing and frustrating. You planned your vacation for months and this worst nightmare happened, as we have to panic shopping for clothes and all things we needed which was not in the plan.

Had to call multiple times, customer service people were rude and self serving. Never helping to resolve my issue; anytime I asked to be transferred to a supervisor, it was like pulling teeth as they clearly did not want to do so. Everything they say is lie, they’ll ask you something and then not listen to the answer…one guy had screaming kids in the background and blamed ‘my line’ having a poor connection but the person, mya Christina, really takes the cake. Did all the above l, then finally, she pretended to transfer me but only put me on hold (it was 39 mins before I realized that). This is unheard of!!

NEVER Book A PLANE from Air Canada. Booked a 5 pm departure and when I arrived at the airport the plane was delayed to 8 pm departure due to mechanical testing not done. And it was delayed again to 10:30 pm departure. And you won’t even know this delayed information without going to their customer service booth because they don’t even bother to change it on the airport displayer or announce it with the teleprompter. Once we arrived in New York at midnight, guess what, yes they make you wait for 1h on the airplane for 1 am before you can leave the plane.

Terrible experience on Air Canada, the flight attendants were rude, hit me with their cart while I was asleep, one of the flight attendants was walking around yelling at passengers to buckle up. Ran out of breakfast items. NOT PROFESSIONAL STAFF. Hated Air Canada. Don’t fly with Air Canada!

This was the worst flight I ever travelled. Booked my flight for 6.30 in the morning from Toronto to EWR on 8/16. Flight got cancelled and they put me in 8.40 am flight. Again 8.40 flight they didn't let me in and put me in for 2.40 pm flight. The 2.40pm flight got delayed by an hour and reached EWR by 5.10pm. After the tiring 12 hrs wait the biggest frustration was to know about my luggage getting lost. You call the 1888-689-2247 no and after a long wait if anybody picks up the phone they just hangup. They don't have the courtesy to inform the passenger about the status of their luggage. what a horrible experience. Never never travel by AIR CANADA. They are the worst airline I have ever come across with the worst customer service.

Date: 8/7/22. Warning to all their passengers, Absolute nightmare!

Absolutely the worst customer service from any airline. Flight got cancelled, no representative at IAD, got automatically rebooked to a flight 2 days later, had to go back to our hotel and call a 1800 number and took 2 hours to get rebooked on a flight the next day. Next day’s flight also delayed by 3 hours. Currently sitting at the airport. Now waiting to see if it’s going or if it’s going to get cancelled again for the second day in a row. Worst airline for dependability in the world. DO NOT FLY AIR CANADA.

On August 2, 2022 I flew first class on a ticket purchased from Air Canada beginning in Funchal, Portugal with Star Alliance partner TAP. The second flight (which was on Air Canada) was delayed more than 90 minutes leaving Lisbon due to a "catering issue." Air Canada sent repeated texts and emails during the delay in Lisbon and on arrival in Montreal that were often wrong and conflicted with one sent a minute later (for example, at 11:15am I received a text saying the new flight departure time was 10:45am yet we were still parked on the ground).

The airline is delayed by over 30 minutes. Even though they build a buffer in the flying time. They close the gate 90 minutes before departure and make you check your handbag in, because there’s never space in the aircraft.

My husband and father flew Air Canada in June. Their baggage was lost and never arrived at their destination. Spent one week in Winnipeg with no luggage. Return flight canceled. Had to purchase Return tickets on another airline. Filed lost baggage report. Have still not been contacted by customer service. Tried to contact customer service by phone x 3. Spent a total of 6 hours on hold and call disconnected each time. Was told by service representative if disconnected they were not allowed to call back. Worst customer service I have ever experienced. Based on this experience, I would never recommend Air Xanada.

I’ve flown Air Canada multiple times in the last few months as of July 2022 and I don’t know why I keep coming back. I understand there are legitimate constraints in airports currently, but the way Air Canada employees conduct themselves is appalling. 6/8 of my recent flights have had significant delays of 4-8 hours. Multiple times I’ve been left on standby after I paid my ticket and yet flights were ‘overbooked’ by the airline. Not once has an Air Canada staff member apologized for any inconvenience in a public statement over a PA or otherwise.

Where is my luggage? Does anyone in this airport care. Flight from Dulles Tp Montreal via Air Canada on 6-28. 3 hour delay in dulles. 2-1/2 hour delay in Montreal. Could not get off the plane. No gate, no agent. Waited 1-1/2 hours at the luggage belt. No luggage to be found. Waited another 8 hours on a line from 12am-8am to get rebooked. Lost a day and a half. One nights hotel. One day rental car. No one at the gate to let anyone know what to do, where to do it. As if everything was okay with this long of a delay. The whole plane missed their connection flights. Can't get an answer from anyone at Air Canada. Can't fill out a lost baggage because the final carrier was a different airline. My check in bag is still in montreal. No help from anyone at air canada as if they bear no responsibility.

I have been traveling with different airlines for almost 30 years. I have had some bad but mostly good experiences with different airlines. Air Canada has mostly been bad experiences until recently. After them buying Aeroplan and pandemic it has gone downhill. Aeroplan has become extremely stressful and disappointing to deal with. Maybe they programmed Ai to run the software or some thing like it, but is doesn’t make any sense at all. Lately I flew to Vancouver and back and on both occasions was delayed over an hour and the excuses don’t make any sense. I got a revised time to travel notification saying it is because of security issues with a passenger who is flying 3 or 4 days in advance. Sounds very bizarre. But at the airport it was a different excuse. I wish Canadian Government would not allow big corporations eat up the competition and not allow monopoly.

The worst airline that exists, it has nothing good, the crew is rude, the food is average, the old planes are always late or cancel, if you call customer service they tell you that the waiting time is 2 hours. I chose this airline without reading the reviews, I just imagined that since it was the Canadian airline it was good. WHAT A SERIOUS MISTAKE, I have traveled in many but honestly this one has no name. I flew Miami Montreal Athens, what a nightmare, the first delayed flight, I was able to make the connection because all their flights are always delayed, the Montreal airport is a tremendous Chaos, it seems that it does not have capacity for the people it receives.

We had a lovely trip planned to Canada that was scarred by Air Canada. No only did lose the luggage for two days on our arriving leg but bumped us from our connecting flight. Trying to get to speak to someone is nonexistent. On our return our flight was delayed due to the previous flight being delayed. While in the air they bumped us from our connection putting us on a flight which involved a layover on our dime. We did not ask for this lay over, made it to the gate on time for the connection because it too was delayed. Why they would bump you in midair is beyond me.

They canceled the flight with no notice and left the whole group stranded at the airport. Customer service is lacking and they blame covid for the canceled flight. Don't waste your time or money with this company.

I was supposed to travel back to the US from Canada, where I was on a brief vacation. But it turned into an absolute nightmare thanks to Air Canada. I was checked into my flight and had my boarding pass available. However, they refused to let me board the flight citing visa issues on my passport when I had all the right paperwork. These attendants were acting like immigration officers when they had no authorization or the right qualifications to validate visa statuses. They had limited training and refused to listen to what I had to produce to explain my situation.

July 5, 2022 we travelled from Toronto to Republic Dominican, we paid for seats extra money with good advanced time (12 C and 12 B) but in the last minute they sent us in the complete back seats of the plane (42B and 42 C). What is the point to paid for that if Air Canada treated customer like that? Also for the reason Toronto airport is crazy to pick up luggage (full of accumulation of luggage and a lot lose luggage), so we decide to bring just carry on (we took off some clothing) but on the entrance of the plane they took our luggage to put in check luggage because they don’t have more space inside of the plane (happened that because they didn’t respect our seats paid already and they called us in the last group).

We were flying home to SFO from Naples, Italy via Air Canada/Lufthansa, Business Class. The Naples flight was delayed and we barely made our connection in Munich. Our baggage did not make the connection. It has been 10 days; I have filed every report and yet no response and no baggage. The baggage helpline number is a recording. It is impossible to speak to a person. I am frustrated and discouraged. I know the airlines are overwhelmed but this is ridiculous!! My recommendation for future travelers is carry-on baggage only or air-tags in checked bags.

Travelled from ATL to DEL on 1st June, 2022. My ticket clearly says that I am allowed to check-in 2 pcs. Air Canada agent at Atlanta did not allow us check-in two and asked us to pay for the second one. We showed the ticket and request them to check with Expedia and they just said that they can not do anything. We had to send two pieces back and paid for two. Then, Air Canada delayed their flight in Atlanta due to Inaugural show of the Canadian Consulate. Connecting flight at YUL did not wait for the passengers (almost 40 passengers). Air Canada staff at YUL behaved very irresponsible and pushed us to board the flights without even giving the boarding passes of our connecting airports. 20 hour flight took almost 80 hours.

Returned from a trip from Mexico and I was pretty sick on my return so I never unpacked for a few weeks. I even have a doctor's note. As everyone knows it pretty much impossible to get someone on the phone when you call the Air Canada baggage so it took many hours (8-10hrs) and persistence (this took 1-2 weeks). I finally got a claim in for the many items that was stolen from my baggage. I finally hear back from Air Canada a few MONTHS later telling me I did not submit my claim in time so they are not accountable.

We flew Air Canada to Vancouver and then, on return, from Comox through Vancouver and to SF over the 4th of July weekend. All the news feeds were full of disaster stories about this airline and what we found were really decent, welcoming, people doing their very best, in trying times, to serve people. Canadians tend to be decent people and this airline is staffed by the most decent. The crew on our Comox to Vancouver flight worked strenuously (and with great agility) to make sure we could store all our luggage, both under seats and in small overheads--quite a challenge on a small plane--without complaint. Yes, there were delays--small, due to weather and air traffic and somehow the crew on our longer flight felt that meant we ought not pay for our food and drinks (without ever announcing it!!) Our luggage always made it to our sides. So, a big Thank You to this fabulous airline in these difficult times!!!!

Air Canada lost my bag on 2 June. I reached out, after spending an hour and a half on hold, I got to talk to rep. She gave me a login where I could review the information, most was incorrect. Though it did say I was checking out of my hotel on 8 June. On 9 June, Air Canada had the courier drop my bag off at the hotel that I had already checked out of. Here we are, 3 July, I still do not have my bag, and they are refusing to reimburse me for clothes purchased while not having a bag.

On my return business trip from Toronto to Phoenix, I booked my flights on Air Canada website. All air Canada flights in my trip were delayed by almost two hours so I lost my connection and had to pay extra for a Southwest flight to arrive in time at my destination. Air Canada then canceled my return flight so I had to book it against. My red-eye Air Canada connection in San Francisco was delayed by 1.5 hours. Luckily I did not have checked bags as I need to go to Montreal on the day of my arrival from San Francisco. Avoid this airline if possible until they get their business together.

Worse experience ever with a air line. From beginning to end, it was only a succession of unacceptable events. Aircrafts delayed one after each other and no reason provided. Stuck 2.5 hours in a 96F plane with 56 people, agitated and getting dizzy. Condensation dripping from the ceiling and no AC. All connection missed and had to sleep in the airport, on the ground as they were having no customer service open on site or on the phone.

My wife and I booked a trip to Ireland and our flight was from Denver through Toronto and then on to Dublin. Our trip started out with what we figured was somewhat normal for the times in that our flight was delayed leaving DIA but we had a lengthy lay over in Toronto so we did not think much about it. After several times and announcements that we were being delayed we finally left DIA about 2 and half to 3 hours late. We arrived in Toronto with plenty of time so again we did not think much of the delays. Then Air Canada starts the delays again. Excuses used were that the plane was late coming in. The ground crew needed extra time to clean the plane and then it was the crew needed extra time to do safety checks. Finally we left 1 and a half hours late to Dublin.

Updated on 07/18/2022: ** ticket # **. ALL HANDS IN POVERTY RELIEF is a charity organization myself and my family run. This ticket was bought for me to travel to the Philippines to purchase a land to build a shelter for homeless kids. The ticket Was bought in July 2020 with a protection plan to travel on January 2021, but before the travel date the agent called to inform me that there has been an itinerary change as the connecting flight was canceled so while waiting for me to make a decision on another connecting flight The pandemic happened and could not travel so the agent called again to inform me the air Canada is going to refund everyone including me but I have the option of leaving the money there and reschedule my flight when it is safe to do so and he will try to get the ticket as close to the original price as possible.