Air Canada Reviews

Avoid at the all costs, lost my luggage. Never been compensated. Followed up many times online and and on the phone. No one that works there cares about anything. Fly with any airline but this one. And they took government bail out money as well.

Poor luggage transfer handling. My bags were delayed in Toronto and sent on two separate flights after mine, forcing me to make two separate trips to LAX to retrieve them. I had a stop in Toronto flow from Frankfurt, Final destination was LAX.

I am a 78 years old retiree. I saved for 3 years from my retirement fund to buy 4 business class tickets as high school graduation gift to my granddaughter so she can enjoy a trip to Italy with her family. I did extensive research and, based on travel itinerary and ticket fare, I finally decided to go with Air Canada. I purchased tickets on Air Canada’s website which shows all segments LAX - Montreal - Rome round trip on lay flat seat. LAX to Montreal segment will be using AirBus330. I made full payment for 4 business class tickets. I cannot wait to see how happy my granddaughter will be when she finds this special treatment. I made seat selection (all window lay flat seats) and received confirmation from Air Canada.

End of November I got scammed by Air Canada. I took the flight from Toronto YYZ to Dubai DXB via Tel Aviv through Air Canada till TEL AVIV and then Tel Aviv to Dubai through Fly Dubai however on the same PNR and reservation. In Toronto they charged me $75 for baggage fees till Dubai which was totally part of the ticket. However when I reached Tel Aviv and checked in again they asked me to pay USD 1000 for baggage charges or else they will not let me board however I refused to board. They used unwarranted practices to force me to pay. Please help and get me refund. I have all receipts and everything. I asked for refund and it's still showing pending. This is pure EXTORTION.

Terrible service and no refunds for their mistakes and yet they always ask for government bailouts because they don't know how to run a fiscally responsible business. Rude staff and outdated aircraft.

Me and my daughter were flying from Victoria to Vancouver, to go Florida for a vacation, on Victoria airport, the stuff reject us to check in, even all passangers are all in airplane, I can hear the staff from outside raised voice said, flight will leave in a few minutes, but the man in charge for check in still not allowed us to check in, said if we missed our flight, he will take full responsibility, I am not sure what's that mean, he will pay our flight to Florida, flight back to Victoria, and all hotel, all tickets we booked expense or Air Canada will pay all of that, even that, that was the trip my daughter expecting for a year, we have everything right, why he has the right to stop us fly,

Air Canada is the WORST Airlines I have been in the Past 25 Years, they have a Lot of Corruption, Disorganization, Rude, Unhelpful Staff, based on my Recent Experience with them on Jan 07, 2026, they were Terrible, iI Recommend to AVOID AIR CANADA. They Are Overbooking more than the Plane Capacity and Then Cancel a Lot of Passengers Boarding passes due to un realistic/Illogic reasons to Hide/Cover their Crime of Overbooking. In addition to Loss of my 10 Luggage until Now, my wife ended up with Post Traumatic Stress Disorder from what they did to us Yesterday at Heathrow London Airport Flight# AC865, after they Denied our Booking and left us On Heathrow Airport, I am Mohamed **, Canadian, Cell: **, if you want more Details. AVOID AIR CANADA.

Air Canada is the worst airline I have ever used. I am in Dubai with lost luggage and I’ve been here 3 days without any updates telling me if they located my luggage. All they keep sending me 3 days in a row is that they will let me know. I have medication in my luggage that I put in a thermos because it needs to be refrigerated which I reported when they lost my luggage and they give you no one to talk to on the phone. I am here in Dubai wearing the same clothes for 3 days. Previously with Air Canada I had an issue. After booking months in advance it got overbooked and I was delayed for a day and had to fly home with a different airline the next day with a connecting flight and my flight was a direct flight when I booked.

Nightmare Experience with Air Canada, Redeemed by United Airlines. What started as a routine flight turned into a nightmare on January 5, 2026 for our 9:15 a.m. Monterrey–Toronto flight with Air Canada. Our dogs were confirmed to be traveling on that specific flight. At the airport, we were told that another family traveling with four dogs had taken the available in-cabin pet spaces, leaving no room for our dogs—despite our prior confirmation. Air Canada offered no real solution other than rebooking us on a Thursday flight, which was completely unacceptable, as we were not willing or able to stay several extra days. With no meaningful support from Air Canada, we were forced to find an alternative and ended up flying through the U.S. with United Airlines.

My experience with Air Canada was an absolute disaster. It began with my flight from Detroit on 27 December. I had checked baggage paid (75USD) through to Amsterdam, but my flight was delayed by about two hours due to de-icing, which caused me to miss my connecting flight in Toronto. When I landed in Toronto, it took about four hours just to get rebooked. The staff at Air Canada were completely unorganized and uninformed—no one knew how to rebook my flight or even where to direct me. I was told rebooking would be easier at this airport, but the people I ended up speaking to were rude, dismissive, and shockingly unhelpful.

What a scam of a company... They don't honor their promotion... Buy a ticket and you have free rebooking, but now you can rebook so your ticket is wasted... Scammers. Never again with Air Canada Scammers!!!

I have flown Air Canada many times out of necessity. I have NEVER EVER had a flight that wasn't randomly rebooked to another awful time. Always delayed while other airlines are not. Always rebooked on a worse flight itinerary.

Air Canada has absolutely no idea how to run an airline. They have no concept for anybody’s time or money. We are supposed to fly out of Montreal at 8:20 but instead the Air Canada staff decided to wait till 8:15 to start ”warming up the plane” so now the plane is too cold and we are delayed for the 4 time during my trip.

Delayed my morning international flight because “we need to source a stand by aircraft for this flight” with a new tentative time of 11pm. That misses our connection flight in LAX to new zealand, literally costing us $5000 dollars. But don’t worry because “we’ve issued you 1 voucher(s) with a value of $15 (per voucher).” Oh my god. Air Canada you are a joke. I will never fly with you again.

This is the worst airline. The flight I am on now is 2 hours delayed. I am traveling with two small children and carry on baggage that meets the regulations. They just informed me that I have to check my carry on baggage. The customer service agent refused to give me her name and threatened to remove me from the flight for asking questions and for her name. She had to get her superior Mayce to come in who was also incredibly rude. Take any other airline if you can. Air Canada is always delayed and the customer service is terrible. The gate staff are often on a rule enforcing war path with zero accountability and very little consideration for circumstances of the passengers.

As a Canadian citizen, I should like traveling with Air Canada when it's possible. But after couple of bad experiences with their poor services and most importantly after my last trip from Toronto to Paris now I decided not to use this airline if possible. They pushed us to buy the seats through online checking and pay $170 for just regular seats in economy class area, after we refused to do, they assigned two seats very far from each other. Fred

Worst airline, they are always late for technical issues on their end. Their customer service is complete crap and they serve toilet water on board. When their flights are late they put no one at the counter and you have to go to a customer service counter with a 2h wait.

Air Canada is by far the weakest airline I’ve ever traveled with in all my years of frequent international travel. It’s honestly a shame that this company represents Canada. The service is poor, the policies are rigid and customer-unfriendly, and the overall quality is extremely disappointing. From start to finish, the experience felt disorganized, stressful, and inefficient. They seriously need a major overhaul — or to rethink the entire operation. I lost valuable time and money, and received little to no accountability in return. Avoid if you can. Save your time, your money, and your energy by choosing a different airline.

Our Air Canada flight was cancelled during boarding, despite the fact that they clearly knew about the issue beforehand. Instead of keeping us on our direct flight, they rerouted us for the next day through San Francisco, which then left us stuck there as well. Air Canada is now claiming “weather” as the reason for the continued delays — even though the sky is clear and there’s no rain. Convenient excuse, zero accountability. Customer service in Vancouver was polite, but ultimately ineffective — lots of apologies, no solutions. The U.S.-based customer service was a completely different story: dismissive, entitled, and full of attitude from the moment we stepped off the plane.

At Park n' Fly Toronto in shuttle when Air Canada sent out text saying flight was delayed from 835 am takeoff to 1610 takeoff due to technical issues. 4 passengers given $15 food vouchers each. And that buys what exactly, when a small bottle of pop is $3.75. What a deal. Burn nearly a day of vacation and compensation is $60 worth of airport food. Pathetic. This is why Air Canada receives such poor reviews. 2 kids with us looking forward to flight and trip and here we are sitting at airport nearly all day. I knew we should have flown out of Detroit. Flight # AC1390. No actual reason given, or further communication after initial text. Totally disgusted with service at this point and will not fly Air Canada again.

Air Canada is, by a mile, one of the worst Airlines out there. It was my first time taking and it will be the last time. They run a scam by not allotting a seat to your connecting flight (marking STBY) and expect you to pay more to confirm a seat. In other words, with this scam Airline, you pay for the ticket and they expect you to pay more to get a seat that should be there automatically. Their own employees admit to this scam and one of them had the nerve to say "I should've paid more for confirming the seats". My family on a long awaited vacation had to go through unprofessional unapologetic arrogant staff in Montreal which was just a connecting flight from Chicago to Casablanca. Never again with these jokers.

Got bumped from my flight to another flight. The gate agent just told me that they moved me to the next flight then hurriedly closed the gate. Never got asked if it was ok to move me to the next flight. I’m not a difficult person so I shrugged and waited for the next flight. Winded up waiting the next 14 flights. Got stuck at the airport for 3 extra days as I was continually bumped to the next overbooked flight. Got to watch Air Canada leave dozens of families over the next few days to fend for themselves as they slept on the floor with kids, elderly, disabled while parents struggled to get help because they ran out of hotel vouchers. I finally gave up and asked to be sent to another airport in an attempt to get home. They finally redirected me from Toronto to another airport to get me back home to Atlanta. Love spending my own money to stay 3 extra days at the airport and miss out on work.

Yesterday, an incident occurred on our flight that significantly impacted my family. Prior to departure, a passenger who had boarded the aircraft was later identified as having a mosquito-borne virus and was removed from the flight. During this time, my three-year-old sister was asleep in my mother’s arms. My mother attempted to continue holding her for comfort, as my sister had been unwell throughout the trip and had been vomiting after ingesting excessive pool water. As a result, my sister had visible broken blood vessels on her cheeks.

The most horrible airline. They delayed our flight for more than 3hrs blaming everything on the weather conditions while the place wasn’t even there. Then bunch of stuff came up. Missed my son’s performance because of the most unreliable airline.

I accumulated aeroplan mileage to 25K. On Dec 7th, I I tried to purchase A/C ticket with points. But it was short around 600 point. I purchased 2000 point paying $84.75. But it was stalled and phoned to customer service deck, the agent asked me to pay cash $ 1,183 extra. I canceled the transaction, and asked to refund, But she refused to refund it. Next day I purchased same ticket through Travel Agency paying $1083 without using mileage. I phone again placed complaint, But she refused to refund. Is it make sense?

I had an absolutely dreadful experience with this airline and urge everyone to avoid it at all cost. First, they booked me on a flight with a connection that there was no hope of making given their terrible record of delays. When I missed the connection, the Air Canada staff made it clear they couldn't care less about the stress and disruption this caused me. I should note that I am a senior who was travelling alone. The airline was legally obligated to book me on the next available flight to my destination and there was a flight leaving 3 hours later but, they refused to book me on it because it was not one of their partner airlines. They told me the only option was to take the next flight on Air Canada which was 2 days later!

Overcharged my baggages by $65 and very unprofessional customer service. When I asked why, no explanation offer, then I was asked I had to check it in, in which I have to go to pdx and get it from baggages claim, so adding another 30 minutes of my time is wasted.

Me, my husband and our child chose to fly with Air Canada from Toronto to Dubai and back. Honestly it was the worst experience. So unprofessional and rude staff… words cannot express it. I feel like everyone on board doesn't care about you and your child. They only know how to say no and refuse everything you ask for. I am shocked how people chose to work in the hospitality industry but there was no hospitality and service from their side at all. We definitely decided for ourselves that we will never fly with AIR Canada ever again. And I would never advise flying, especially to families with children.

My recent experience with Air Canada at Calgary Airport on December 2, 2025, was extremely disappointing. Several passengers on the Calgary–Frankfurt flight, including my family, were asked by Air Canada staff (Brenda and Justin) to remove items due to a small weight difference. Unfortunately, we were instructed to do this while sitting on the floor, as no table or proper space was provided to reorganize our belongings. This was humiliating and showed a complete lack of respect for customers. Air Canada and the Calgary Airport Authority should seriously reflect on how passengers are being treated and ensure that basic dignity and customer service standards are upheld.

Very disappointing experience with Air Canada flight. Requested wheelchair was never provided, rude staff behaviour and delayed bag never received. London airport Air Canada staff denied to provide wheelchair to elder travellers. Tried to call customer service line and submitted request to find delayed bag. No reply for 3 days.

This company has the most unprofessional staff from the clerk to the "customer service" reps.. On my return trip from Spain to CA last year (I had booked business class as a retirement "treat") I was informed that I was "downgraded" to economy class, without any reason why. I was offered a business class flight for next day, but they would not provide a hotel for the night - I arrived 800 pm to Toronto Canada from Spain. When I asked about a hotel the clerk pointed and said, "outside the airport" with no other information. Given the attitude and rudeness "Oh, well sorry but these things happen" and I needed to get back to due to family commitments and wanted to get out of Canada as quickly as I could I flew economy. I submitted a complaint, was told they would "reimburse me" $150.00 for a $2500 flight. My advocacy went on and on to no avail and no satisfaction. I will never fly Air Canda again.

Of my last 3 international flights with Air Canada I’ve had 2 major delays and 1 cancellation. Latest one was Manila to Vancouver. Plane was loaded and ready to push back but apparently there was 1 more bag in cargo hold than they were supposed to have. Made us wait on the plane for 3 hours while they figured it out. Plane staff checked everyone’s baggage stubs twice. Obviously didn’t know what they were doing. One before was flying Panama to Toronto. Plane had a flat and they had to wait till the next day to get a spare from Montreal. Maybe you should carry a spare. They never fail to disappoint. I’m done with AC (** clowns).

I had a ticket on a non-stop flight from Kelowna, BC to Toronto, ON in November 2023. I arrived at the airport early, boarded the plane and took my seat. Whilst waiting on the ramp, it was discovered by the ground crew that the aircraft had an issue with the Starboard engine that was going to require a part that was not locally available. Over the PA system, the polite crew told us to de-board the aircraft and collect our bags at the carousel, then to stand in line at the Air Canada desk to get re-booked. After spending over 1 hour in line, I received a notification on my phone that my ticket was canceled. At this time, I was only two positions from the desk, so I decided to wait to approach the counter to find out what was going on.

We booked directly with the airline and ended up with a 20-hour delay through no fault of our own. We received no compensation for the inconvenience, and our seats were downgraded to the back of the plane. Very disappointing experience — we won’t be booking with them again.

Air Canada, never again. Honestly, this might be the worst airline I’ve ever flown with, and that’s saying something, because I’ve flown Ryanair and Spirit, so my standards for “bad” are already pretty flexible. The flight attendants? Rude doesn’t even begin to cover it. Zero effort, zero empathy, just pure attitude at 30,000 feet. People were putting tiny bags in the overhead bins, so when I tried to store my actual carry-on, there was no space near my seat. I politely pointed it out, they shrugged and moved on. No help, no solution.

Some of the flight attendants are down rude and lack basic manners. Seats are getting narrower and uncomfortable. Food is ridiculously tasteless and feels like plastic. Online check in and changes from some cities are not available.

We flew Munich to Toronto and service was wonderful. We missed our connecting flight to MPLS, our fault, and Canadian airlines took wonderful care of us. We were set up in a hotel, including transportation and given an emergency overnight bag!!! It even included a nice new tshirt!!! I can not express how much we appreciate their help and kindness! Thank you!

I was travelling by AC 57 yesterday from Dubai to Toronto. As I am pregnant, I can't lift heavy stuff, so I asked an Air hostess (named Neeti) to help me keep my bag in the overhead compartment. She said you can do it yourself! I said I am pregnant and can't lift heavy. She said still, "We aren't allowed to help people keep stuff in the overhead compartment." Saying this she walked off. In addition, I wanted an additional pillow to support my back, but the airhostess said that each passenger only gets one pillow. I don't understand the customer service in Air Canada. The flight attendants are really mean and unhelpful and strict action should be taken to teach them how to treat passengers.

While traveling Air Canada flight # AC823 on Saturday October 26th 2025. I observed and experienced several Air Canada flight attendant employees being very rude to myself and other individuals on our flight from Barcelona en route to Montréal. Ares one of the male flight attendant was rude for no apparent reason to me as I was asking him if they Dr. Pepper beverage since this was the present time that they were serving meals & beverages. He frankly replied NO and I said, "Okay. I'll have a Coca-Cola." He totally ignored me and ask the next person besides me what they're having. I again informed him, "Sir I'll take a Coke" and he replied and "I am talking to someone else now," also saying "I said ma'am not sir". Later after dinner, he came back by and refused to offer me coffee. Again what a rude and unprofessional person.

I am writing to share a deeply upsetting experience with Air Canada. I had purchased a ticket to London for November 2. Unfortunately, a tragic event occurred – my 20-year-old nephew, who was a soldier, was killed. I had to cancel my trip and travel instead to be with my family. I immediately contacted Air Canada and provided full documentation of this heartbreaking situation. Despite that, I received a cold response and a refusal to issue any credit or refund.

I wanted to take a moment to express our sincere gratitude to the Air Canada agent, Marissa. Marissa assisted my husband and I with our booking. Our flight is 9 months away but we wanted to choose everything now. Marissa explained the difference between flights with Flex, etc. Marissa did her best to give us the best flights while using our points for the first time. We are fully booked now. We can sit back and relax and save money for our trip in July 2026. Thanks to Marissa for her professionalism, and kindness in finding the best booking for us and our needs.

Absolutely horrible in every way shape and form. They took $400 from my credit card (unauthorized) after I pre paid for everything. Then offered to check in my carry on for free and charged me and took it off my credit card! Worst Airline I have ever experienced! They are thieves that steal money from people and try to defend what they do until you prove them otherwise. Moving people who paid a lot of money for specific seating and get sent back to economy with no refund of the thousands paid for business class. I will never fly with a company that steals from people and has horrible customer service! I will be taking legal action for unauthorized transactions they continue to take. Theft!!!! Horrible company!!!

I am expecting a long flight with a baby. So I called customer support for help with seats. And BTW I had too much issues with this. I have a cat with as well, so not everywhere I can sit, I have small baby with me so not everywhere I can sit. I have a toddler who wants to sit only in specific seats. So I catch Ms. ** on the line. So this lady helps with everything. With my small one, with older one, with my cat. She was so polite, so kind, so easy in the same time. I am so so grateful to her. She made my life easier. Thank you Lelo to you if you can see this message. Wish you all the best.

Probably the least rotten apple in the Canadian Skies. Not that I am complaining about the staff and pilots.. They have been dealt a bad hand. Been fortunate enough to talk to mechanical staff and they took are unhappy. I do everything possible not to fly Air Canada, whether routing through Europe or the US. Like VIA rail this airline needs to be let go. Given the rising costs/taxes, there is no business for such entities to exist Time for AC to buck up or leave. Seems to be only benefit the senior management at the expense of the rest.

Never fly this airline if you want to get to your destination with your luggage. After they lose them, you get them back broken and you get nowhere with them to find out if they are going to pay for your damaged bag or the necessary items you need when you travel to another continent.

Air Canada has lost 2 of our suitcases and no one is following up with us. Such a terrible service, we called, filed a report and still no news! It’s been 2 weeks and we need to know whether they are lost or not.

My wife and I traveled to Toronto and back recently with Air Canada from a small airport in BC. On the return trip mechanical problems delayed our first flight by over 2 hours but we were kept updated constantly. We were worried we would miss our connecting flight and have to wait about 18 hours for the next one. One of the stewards came to our seats and informed us of the next gates and how to get there quickly. He then announced after landing to all passengers that we needed to disembark quickly and would everyone let us move through. The lovely passengers all cooperated and we made our flight with a couple of minutes to spare. Thanks Air Canada.

I have travelled from Australia and on outward flights delays. One stop was changed to 2 stops both with delays I arrived 12 hours late and they had lost a bag. They had sent it to the wrong airport. No clothes for me for 2 days. Then on way home they lost my bag again. They advised hopefully tomorrow. Absolutely the worst planes I have ever travelled on, old and on a newer one. They charge for disposable earphones. Limited drink beer or wine. No spirits. Customer service does not exist. No apology. Staff very rude.

Flight was scheduled on September 05 2025, evening from Montreal to Halifax. After travelling for 38 hrs through middle east myself and my wife was tired and then they said flight was cancelled and rescheduled for September 06, 2025. Air Canada arranged an stay at a hotel and I had to carry all by myself 23*4 luggages, loading and unloading at both airport and for staying hotel. Not even a single help and was tired of travelling that much hours already. Air canada said meals are at hotel and when we reached there, hotel front desk said: "No meals".

AC268 from Winnipeg to Toronto was the worst flight I have ever had. Whole cabin was was full of fishy odor and it was hard to breathe. The smell was due to the cargo in the plane. No one was informed while boarding. Cabin crew was friendly. They provided masks to everyone but it didn't help. At one point everyone felt like throwing up.

I flew Air Canada and my flight home to Calgary from Toronto on Wednesday evening Oct 1. Was perfect... from security to the flight the service I was given was wonderful.. I want to give huge thanks... Wendy

Air Canada has the worst customer service everrrrr! As a frequent traveler, an Aeroplan member and fly at least 3 times a year with them for the last 10 years, the one time I purchased a non-changeable flight, they do nothing to help you. We want to change our flight to a later date. The original flight is worth $800, the flight we want to change to is 250$, we don't want any money back, we just want the flight that works for us. I hope their managers listen to these "recorded" conversations where I'm begging for a change and do not care for any money back.

I purchased a business class ticket to South Korea (business class both ways). My husband was also traveling in business class on the same trip, but we paid for his ticket with a different credit card. On my return trip, I got bumped to economy class (after I already checked in and confirmed to sit in 7D, business class). I called, messaged through Facebook Messenger, but nobody could help me. Luckily, the ladies at the South Korea ticket counter went above and beyond and somehow put me back to 7D so I could sit next to my husband, after a lot of frustration. To anyone planning on flying with Air Canada, they tend to overbook their business class, and then at the last minute, they kick you out of business and onto the back of the economy. This also means that you cannot use their lounge since you're no longer in business class. Be prepared for that.

Paid over $7400 for round trip business class on AC/Lufthansa/Tap (all Star Alliance). AC is a joke. Started boarding on time but made us sit on the jet bridge for 30 minutes. The only reason they opened the gate up was to not miss their boarding time.... So we sat, and sat, and sat. Even after $7400, they still want more money $27.99 C to connect to the internet.

Unacceptable customer service! The site crashed before the confirmation of the booking, no way to get in touch with someone to clarify anything! My credit card was charged but no way to get someone to confirm if my booking was completed or not.

Flight was on time, seats were expensive and uncomfortable. What is Air Canada doing hoarding cans of coke? Asked for a can and she said no and the gentleman behind asked and he received a full can? Something wrong with the way I look, I just couldn’t understand the process of that. Least they could do is have good service with their tiny planes.

Transferred Amex pts to Air Canada Aeroplan program, only for them to deactivate my account without being notified. I call the number provided and told what documents to email to validation. documents@aircanada.ca, I did this. A few days later was told they could not access my email. Because of this I cannot use my points to book my flights. Now I have to pay higher price for flights. Whenever you call customer service, you're on hold for long time. Been dealing with this for a week. Had I known this I would have never transferred my points. I will never use Air Canada again nor have any points transferred to them.

Flights were punctual, but the crew looked unprofessional. Men wore makeup and styled hair, while several women looked like they hadn’t showered in days — Messy hair, extreme fake nails, and visible tattoos. Air Canada has completely lost the professional standards it once had.

I recently traveled to Toronto from Calgary to attend a funeral. It was an excellent experience with Air Canada this time. The service provided by the staff was significantly better than on our previous travel. They offered complimentary drinks and snacks twice, only water the third time, and it was amazing that they also provided complimentary Wine in economy class. Both ways, everything was on time. I was thrilled this time. Now all companies charge for checked-in luggage and carry-on luggage, but surprisingly, Air Canada was offering free checked-in luggage and free carry-on luggage. Good Job, Air Canada, and keep it up. Thanks!

Danielle at the ticket counter in VANCOUVER WAS AMAZING! We missed our connection due to customs delay. Danielle got us booked to Saskatoon, got all the forms, took us to the inspector, got us our tags and was so pleasant and professional!

Basically after this strike Air Canada is not trustable anymore. I will try not to use it as much as possible. I think they should get rid of their exec team and bring better people. I had to buy another ticket from another airline due to their messy communication during the strike. It is a horrible airline for me anymore.

My wife and our autistic child were scheduled to return from Casablanca to Montreal on August 17, 2025. Unfortunately, due to the labor dispute involving Air Canada and its employees—which the airline appeared to handle by relying heavily on government intervention under sections 106 or 107—the flight was canceled. We had paid for an upgrade on this flight, and despite the cancellation, no one from Air Canada reached out to inform us about the status of the upgrade or initiate a refund. As a result, I took the initiative to contact Air Canada's customer service myself to request a refund.

Thank you so much, Amanda, for all your patience and your support while assisting me with rescheduling my flight to India (Delhi) and making the necessary changes. I truly appreciate how calm and helpful you were throughout the process, especially considering how long I had to wait on hold. Now I understand why it takes time, and I am very grateful for your excellent service. Thank you again for walking me through each step and making the whole experience smooth and stress-free. You went above and beyond, you deserve a big applause and a solid five-star rating for your excellent service.

I had an awful experience with Air Canada. When my flight was cancelled due to the strike, I was left stranded abroad from August 18th to September 1st with no proper support. No vouchers, no accommodations, not even clear instructions were provided. I repeatedly asked for help and was told I wasn’t eligible, only to later find out that wasn’t true. Because of this, I missed two full weeks of work, racked up unexpected expenses, and fell behind on my rent. As someone with a disability, being left without guidance or receipts made everything even more stressful and overwhelming. Air Canada’s lack of care, communication, and accountability caused me serious hardship, and even now, I have yet to receive fair compensation. I would not recommend this airline to anyone who values reliability or customer support.

On July 15 my flight with Air Canada was delayed so badly that I didn’t arrive at my final destination until 8 hours late. I was supposed to land around 10 AM but instead arrived close to 6 PM. Air Canada kept insisting the delay was due to “weather.” But let’s be clear, July 15 was very sunny and hot. Other flights were leaving on time and when I asked the Air Canada staff at Toronto why our flight was delayed they never once mentioned weather. Instead they were just telling people to check in their luggage.

I see why the flight attendants walked off the job. If they treat them anything like they treat the customers. My husband and I became ill 3 days before flying. To be considerate and honest I canceled our trip because I feel that you shouldn't expose people to your illness, especially in an airplane. I called and told Air Canada we were sick and couldn't fly. The customer service agent Micheal told me I would have to pay $600 to cancel. They don't care if you are sick. They want your money. And they are rude. I asked to speak to a supervisor and he told me NO. I will never book with them again.

I saved up points to buy business class for a special trip for my dad and I to get to fly business class from Vancouver to LAX but he was bumped to an economy middle seat in the back of the plane because they oversold, even though we booked seats together and an Air Canada pilot was sitting in his previous seat! We have had issues every time we fly air Canada - EVERY FLIGHT! We will never fly Air Canada again.

Given their recent strike and backlog on the flights I wanted to use only the return part of my ticket and they refused to that, unless I pay an enormous amount of money to have my ticket reissued as a one-way. It is urgent that I arrive at my destination at a certain time and since they are still dealing with backlog I couldn’t risk flying out with them and be delayed.

It is truly astonishing that after more than 60 days since my travel with Air Canada, over $2,000 worth of my belongings are still missing — and not a single meaningful effort has been made on your part to locate them or provide a fair resolution. The level of “support” I have received is remarkable — remarkable in the sense that it seems designed to avoid any responsibility whatsoever. For an airline of your size and reputation, it is surprising how little value appears to be placed on a passenger’s property or trust. At this point, it feels as though my loss has been treated as a non-issue, with no investigation, no updates, and no solution. If this is what Air Canada considers customer care, it certainly sets a new standard for disappointment.

I cannot believe the CEO/Execs. I have missed my trip to Greece. This might sound frivolous to you but I have not seen my extended family in over a decade. Thanks for the 3 days of tears and where is my full refund?

Arrived two hours and 50 minutes before the flight to Europe, with one of our passengers who was partially blind and needed help. They told us we were too late. The flight was cancelled even though there was literally almost 3 hours before the flight left. This was because they said we were 10 minutes late. This was when there was a terrible traffic jam and we did the best we could, and we rushed like hell to get there.

I have been in Vancouver since August 4th via Air Canada, my return flight with AC to Ottawa was to be on August 16th: it was cancelled. On August 14th I was directed by AC to rebook (for free) so I did, I rebooked for August 21st. When I rebooked I was charged an additional $300.00. This morning, August 18th. AC is now suggesting that I rebook again between August 23 and September 30… Are they kidding! We all know that the August 23rd flight will be cancelled (and all flights beyond that date for at least an additional10 days) and I will again be affected even if the strike gets settled.

I recently had a very frustrating experience with Air Canada. I paid over $1,600 for a flight that ended up being canceled due to the ongoing strike. While I understand that labor disputes happen, the way this situation was handled was completely unacceptable. The agency I booked through charged me an additional $150 just to rebook another flight. When I pointed out that the cancellation wasn’t my fault and that Air Canada should be covering these costs, they told me it was “out of their control” and that others were paying even more to rebook. This felt more like a deflection than a real explanation. The customer service lacked empathy and responsibility, and I was left footing the bill for an issue caused by the airline.

Huge scammers. They like to not pay their workers and make them work free. I wonder how many other times they try scam other people or what else they try to get away with when no one is watching. Disgusting company.

Shit, shit complete shit airline. Another strike and I am stuck overseas. You really need to get your shit together because the people end up suffering because of your extremely poor management and staff. It is an embarrassment to have you represent our country.

Never fly this airline. AC cancelled my flight about 10 hours before departure. I even did the morning check-in. All my plans and my family collapsed - car rental, hotels and entertainment. AC tried to send me with other airlines - but it's just a circus. 🤡 For the money we paid and not sitting together on the plane and flying God knows what and on what - this is, excuse me, some kind of devilry. Conclusion - do not deal with AC at all and fly other companies. Why I contacted them - it was the only company that flies without stops and transfers. Made a big mistake.

Horrible customer service. When I cancel the flight I am paying fees, when they cancel nothing happens.... Never again. Disgusting... I hope they can have bankruptcy soon. Canadian people don't deserve horrible customer service.

Absolutely dreadful experience with Air Canada! Hands down the worst—my flight, which was my first with this company and will undoubtedly be my last, was abruptly canceled less than 13 hours before its departure, leaving me stranded. They offered no rebooking with another airline and provided zero customer support. The sole contact number connects to an AI bot that uselessly points you to their ineffective website with no solutions before cutting you off. Not a single agent was reachable, and I received no compensation whatsoever. I was essentially abandoned to fend for myself.

Worst experience ever. Flight canceled last minute of day before strike deadline. No rebooking of flight with other airline, zero customer service. Only 1 contact number that is an AI bot that tells you use to go to their useless website with zero options and then disconnects you. No agents are ever available. Never flying with them again. I’m done.

I had to wait 6 hours delay but the take off was good and food was great and landing was not that bad. Staff were very kind, tv was ok 🆗 but I'm going to give it a 5 for lots of good stuff but the only things bad was the wait

I recently flew with Air Canada from pg to Ottawa. On my way back, they said my flight has been delayed. And all of a sudden they changed my whole schedule. I had to go to work next day but I had to call in. I was furious when they changed my flight details for Vancouver to pg. so, they booked me for Vancouver to terrace giving 12 me freaking hours of lay over just in Vancouver plus another half a day trip from terrace to pg. Ps: it only takes an hour and couple mins from Vancouver to pg straight. I don’t understand why all this long, winding detours. Are you crazy? I could have been home in hour and half and now you are showing my itinerary for another freaking half a day. I didn’t like the last moment change of schedule. People have other businesses to do. You should work on your system. I will never be flying Air Canada again.

Air Canada is tremendously terrible. I stopped taking Air Canada about 15 years ago because they were always changing my flight itinerary (ex; changing my direct flights to two stops). I decided to take a chance with them again this July/August. For my July 21 flight, Air Canada flight was delayed which resulted in us literally running for our connecting flight. They then proceeded to lose our luggage and we didn't receive all our luggage until over 24 hours later. Air Canada REFUSED to refund baggage fees even though it's stated on their website that delayed baggage would result in compensation. Currently, on my Aug. 11 flight back, Air Canada is once again delayed for at least 1 hour. Air Canada I can say is consistent - it's always consistent in being delayed, troublesome and demonstrating terrible customer service.

They will do anything to steal every little penny out of their customers without any concern for customer experience. They will charge you for simple things and hide those fees in any way possible in order to deceive their customers.

I’ve now had two frustrating experiences with Air Canada, and I’m compelled to share. On both occasions. My first flight and now my second the booking system changed the date after I selected the correct one. I double-checked everything: the day, the time, all correct. But when the confirmation came through, it showed the wrong date. This isn’t user error, it’s a flaw in their system.

Subject:** Formal Complaint – Business Class Experience on Flight AC983 (Jamaica to Toronto – August 3). Dear Air Canada Customer Relations, I am writing to express my **extreme disappointment** with the experience I had on **Flight AC983** from **Jamaica to Toronto on August 3**, 2025, in **Business Class**. To be completely honest, this was one of the most **unpleasant and unacceptable travel experiences** I have ever encountered — especially given the **premium price paid** for what should have been a top-tier experience.

I’ve been traveling worldwide for years, and without question, Air Canada has been the worst airline I’ve ever dealt with. Not only have they crushed smaller Canadian airlines, forcing many into bankruptcy, but they hold a monopoly and clearly have no interest in properly serving small towns. My personal experience flying to my hometown of Rouyn‑Noranda has been consistently awful: every single time I’ve taken that route, the flight has been cancelled and pushed to the following day—sometimes twice in a row. Even the rescheduled flights are almost always delayed. The reasons vary, technical issues, lack of staff, no one available to handle luggage, and other operational failures, but the end result is the same: passengers stranded with little help.

@Aircanada certainly has not come through on my trip. When I arrived at my destination we were forced to sit on the tarmac for an hour as they didn’t properly account for requiring a ramp to get off the plane. That just ridiculous. Providing a staircase off the plane should be very easy. I’m now currently on my way home and we are delayed over 1.5 hours. It might not seem like a lot to some people but vacations are few and far between and these delays are costly. Just poor. Delayed once, maybe, twice for this amount of time makes it seems like they don’t care or are having other issues.

I have never dealt with a more incompetent, inconsiderate Airline in my life! Stuck on Tarmac for 1 hour, 2 hours late on way back, lost my golf clubs on one trip, understaffed.... Your Airline is an absolute disgrace and your CEO should be fired!

I would like to sincerely thank Anchal **, the check-in agent at the Air Canada business counter, in Pearson airport international flight on 28th July 2025, for her outstanding support and kindness toward my husband during a difficult travel situation. Due to the conflict in the region, he had initially come to Canada from Iran via Yerevan, Armenia. On his way back to Iran from Toronto—again through Yerevan—a system error prevented him from boarding, even though all his documents were in order.

From NAIA to YVR on the 25th of July 2025: Most of the flight attendants were courteous and friendly except for one who spoke like she was ordering people around. Just wondering if customer service is reviewed regularly... Hats off to those who tried to speak different languages on the PA system!

My round trip flights with AirCanada was horrible. The first flight (Flight 769 on 23Jul2025) was delayed for over 2.5 hours due to “mechanical issues” and we almost missed our event. The second flight (Flight 772 on 24Jul2025) was also delayed by over 2 hours…AGAIN due to “mechanical issues”. How are AirCanada airplanes always delayed and never ready for the customers…just baffling. Being at the airport for almost 12 hours within 36 hours is NOT where I want to be.

Air Canada has been the absolute worst airline experience Ever. Please stay far away. We are from Boston, traveling only for 1 day (concert event) to Toronto. The flight time is only 2 hours, however it is considered an international flight from the US to Canada so we had arrived 3 hours early. The flight was delayed multiple times for a total of 3 hours for “mechanical issues”. This completely messed up our travel plans on arrival. Total time travel time is 8.5 hours.

I had the unfortunate experience of dealing with Air Canada recently, and I must say, it has been nothing short of a nightmare. My troubles began with the purchase of two tickets from Chiang Mai, Thailand to Victoria, BC, which turned out to be completely unusable due to COVID-19 restrictions. Instead of receiving any form of assistance, I was misled by the airline into buying tickets that I couldn’t possible use. When I reached out to Air Canada's customer service, I was met with a wall of indifference. Instead of addressing my concerns, they simply redirected me to FlightHub, the agency from which I purchased the tickets. This was incredibly frustrating, as I was hoping for some guidance or support from the airline directly.

I missed a connecting flight from YYZ to YXU. I talked to an in-person customer service agent about my missed flight and stated I can just make it on my own. What the agent didn't tell me or Air Canada tell me is that my return flights were cancelled, even the one at YXU. I even got an email to check in to my DFW flight, but the booking number apparently no longer exists despite the email. I am 30 minutes into customer service (phone) at 4am in the morning.

Flight was decent. They had TVs in the back of the seat. But the WiFi that's supposed to be free if you are an Aeroplan customer didn't work. Worse we had to wait >1 hour for our bags because they had a computer error even though no one else was here ...

Booked flight Toronto to MCO and return MIA to Toronto. Bought Disney tickets. Paid 4 night hotel in Orlando and 4 night in Miami. Hohey moon. After 12 hours at Pearson AC cancelled the flight. Day after same thing. 12 hours at Pearson. Delay. Delay. Delay cancellation. Third day offered us flight in 3 days later. Entire trip is gone. No compensation. Not even taxi x 3 to Pearson. Emailed letters. Nothing. 5 months. This will go to court. 00000 service. No respect. No way to contact them except online form.

This is the worst airline you can possibly take. Take it if you are okay with missing a connection due to insane delays and then want to never recover your luggage while on vacation. My husband and I took our honeymoon with his orchestra to Austria and Switzerland. The plane was delayed in NY and so we missed our connection in Toronto going to Vienna. During all of this we were assured that our checked bags were on the flights with us. In Toronto we were forced to take a flight to Paris and from Paris to Vienna. So after 25 hours of travel and missing our first day of vacation as a result we get to Vienna airport to find that our luggage is not there and according to the airport it is still in Paris. Well we are on day 4 of the trip now going to another city and still do not have our luggage.

Very unprofessional and unhelpful customer service. Air Canada changed my confirmed booking from London Heathrow to Vancouver BC forcing me to miss my Air Canada connecting flight to Portland OR on the same day. Apparently that flight to Portland was the last flight for that day. Air Canada offered an alternative flight to Portland from Vancouver BC on the next day but refused to provide overnight accommodation at Vancouver BC. Multiple calls to Air Canada customer service did not yield any positive result. They gave me a case number ** but refused to give me any status on my case. Two times they just left me on the phone waiting for 30 minutes before I hung up. Do not use this airline. Horrible service.

A very deceptive airline! Sent me an offer to upgrade my seat the night before my flight. They changed the seat I selected (aisle) without informing me of that or offering a similar one elsewhere. I contacted customer service and they refused to reimburse me for the cost of the upgrade. A letter to their CEO went unanswered. Buyer be aware!

I took flight on June 25th from Minneapolis to Toronto my hometown after a business trip. As a frequent traveler for both business and pleasure across North America, I have come to expect a basic level of professionalism and courtesy from airline staff. Unfortunately, my experience on this flight was deeply upsetting and unlike anything I’ve ever encountered in over 44 years of travel.

Very Disappointing Experience with Air Canada. I’ve always chosen to fly with Air Canada and trusted their service, but this recent experience has been incredibly frustrating and disappointing. I arrived at the airport at 3:00 AM for my flight, only to find out it was cancelled with no clear communication. I was then rebooked for a 6:00 AM flight, which later changed to 10:30 AM. I’ve now been sitting inside the plane for over an hour, and we’ve just been told there’s a maintenance issue delaying us even further.

They did not deliver my bag to Dallas, they got it out in Toronto, in the transit. Then when I arrived Dallas, my bag did not come. Stayed in Toronto. Still missing after 28 hours from my arrival. Nobody in AC can speak to traveler about the missing bag status. They keep travelers in the dark. I do not recommend AC to anybody.

It simply amazes me that with the cost of flying, airlines still struggle to get it right. We flew Cincinnati to Montreal and then on to Athens. Some flight attendants on the 10 hour flight to Athens were cordial and others were not. Food was very medicinal. Communication tends to be lacking across the board, and only 1 of our flights had a gate agent loud enough to hear what zone was boarding. It isn’t posted on the screens at the gate. On our final flights home, We had to wait on the plane with an AC system that the pilot said wasn’t working. We were also delayed by more than 30 minutes because they didn’t have baggage handlers for our Montreal to CVG flight. It’s hot, the AC isn’t working, and we’re delayed again.

Extremely disappointed with Air Canada. After 37 years of loyalty, Million Mile status, and years as a Super Elite member, I expected better. On a recent international business trip, my baggage was delayed. Due to chronic back pain, I can't travel with a carry-on—something I’m willing to provide medical documentation for. I had important meetings and presentations the next day and was forced to urgently buy professional clothing, following Air Canada's own advice to purchase essentials.

The website is completely broken. It will not let me create an account, but accuses me of using a VPN. I am not using a VPN, and neither is my router. I cannot make changes to my flight because I cannot create an account. I do not see any way to contact someone about this. Garbage website, garbage company.

Anchorage to Vancouver, a Canadian flight attendant (Yu **) raised her voice while we asked for help when we used the assistant button on the plane. We needed medical help previously, but she came late, and when we pushed the button for assistance, she came with an angry face and said "You have to wait." She displayed unacceptable and rude behavior when she represented Air Canada. The way she talks and looks at us is intolerable. She needs to be more professional and cool down when she talks to customers. I think I will reconsider flying with Air Canada since I am an old customer and fly where I can get a better and professional attitude, especially when I spend a lot of money.

I am writing to formally express my extreme disappointment and frustration with the service my family and I received during a recent domestic flight with Air Canada. The issues began when my baggage was lost upon arrival. For a short 3-day trip that included an additional 4-hour drive after landing, not having access to my belongings was a major inconvenience. I received no clear information about the location of my bag, and as a result, I was forced to purchase all new clothing and essentials to get through the trip. When my luggage finally arrived—with only one day remaining—I was understandably disappointed, though I tried to make the best of the situation.

We went to the counter to get boarding passes printed. We have small cases, never had an issue with carry on. The woman working the counter insisted we needed to check them. I put them into the frame one by one, but she said I "had to force them" so we still had to check them. I specifically bought these so that we would not have an issue and the airline can't lose my bags. Thanks for adding stress to a long travel day. Won't be flying Air Canada again.

We were singled out by personnel at the gate for our carry-on supposedly being too big. They would let people with bigger carry-ons continue to board the plane. We felt discriminated and treated unfairly.

I've flown with them for years and ever since COVID they have gone downhill. The last 10 flights I've had with the have had significant delays of hours. I've missed important meetings. Constant theme of being skipped for complimentary food, claiming they don't have enough. Why do I pay to go with such terrible service?

I wanted to take a moment to express my sincere gratitude to the Air Canada agent, Ottys, who assisted me with rebooking my flight from Sarajevo to Vancouver. After encountering an unexpected complication at the airport in Sarajevo, I was unable to follow through with my original travel plans. It was an incredibly stressful situation, but thanks to the professionalism, patience, and kindness of your team member, the process of rebooking was made significantly easier.

Take off was delayed by twenty minutes to remove some luggage. (Not a problem). Although we had to make an Air Canada connection in Lisbon, we thought 20minutes would be easy to make up. We thought wrong. We missed the connecting flight by 15 to 20 minutes. Absolutely NO compensation. We had to find our own accommodation in downtown Lisbon, as the recommended hotels across the street were full. We missed our tour in Rome, and we were charged for the hotel night that we missed. Our total loss was over $500, because Air Canada could not get us to Rome through its own flight system. At the very least, we should have been given some flight credits. We swore we would never fly Air Canada again.

Lost my father to cancer and I bought a ticket for the funeral but the funeral got postponed for a week and a half, I tried to change my ticket but they refused even though it said it would be taken into consideration if I had bought the cheapest ticket. Without any compassion Air Canada took my money and didn’t change the ticket date. Now I’m about to miss my dad funeral. They are monsters who prey on people. I would suggest not buying Air Canada tickets.

Arrived at Montreal airport at 12:50, cleared security and customs ( headed to SFO, United 6pm flight). Approached desk at Maple Lounge, woman never greeted us, barked out “boarding pass”. Looked at it and said “3 hours before departure”. I asked what she meant, exasperated she replied “3 hrs before departure”. I asked her again what she meant, replied ”cannot enter until 3 hrs before departure.” Never, ever in my world travels with access to myriad of airline lounges and clubs have I ever been told I could not wait inside the lounge. Never. That’s what lounges are for. Unbelievable- obviously I can wait outside in a gate area, however the ticket price paid allows for access to lounge.

Do not use this company. I tried to be loyal to Air Canada but after experiencing something wrong every flight I gave up. I will try to avoid AC with all my energy even if I have to pay more which is highly improbable since AC is always the worst price. Last one: my luggage arrived 2 days late to my final destination and 2 months after AC denied to compensate me for my expenses overseas because they used a carrier company Sky Express (same garbage) for the last part of my trip so they should pay as per AC. Unacceptable.

Air Canada had an hour to overcome an error on their system so my family could make our international flight. They failed to get our baggage checked in and we missed our flight. Rather than owning up to their mistake and respectfully reschedule us at no cost, it prompted us to pay nearly the full price for our round trip ticket even though the only thing that changed was the first two leg of our trip. I emailed them to complain about what happened and respectfully asked for a partial refund or travel credit. They denied our request. I will never fly with this airline company again. Worst experience ever.

I have been a flyer with Air Canada since I was a child. They were always my first choice when picking an airline to travel with. NO MORE! I checked my one bag on an Air Canada flight to Punta Cana this past March 2025 only to have it opened by someone in baggage and items stolen. I had jewelry and an Owala water bottle taken with no regard to my personal property. I filled out a form off the ridiculous A/C website only to have customer relations tell me they weren't even going to look into it as I was past the 7 days they give you to fill in the form and submit.

I am a frequent flyer and I would not travel with Air Canada ever again. I recently took a trip to Jamaica and the flight was delayed going there and coming home. They rushed us out of the hotel and we did not even have a chance to have breakfast. Meanwhile we sat at the airport for four hours. We basically didn’t get anything out of the hotel the last day we were there which is quite disappointing. I did contact customer service and they did not help me in anyway. It’s much better to fly WestJet or Sunwing. Would never recommend Air Canada for travel vacation.

We bought a round-trip to Europe for September and purchased preferred seats. A month later, my husband received an email advising that his seat was changed, but there was no seat at all for me. He replied, pointing out the error they made by letting me without a seat (let alone preferred), but he received no response. I then called AC and the agent said that if I wanted a seat (which I had already paid for but they canceled it and did not refund me), I should pay an amount which was by 25$ higher than the initial one. After an hour of discussions, he accepted my payment in the initial amount and promised a refund for the first one, which they cancelled. This is the last trip for us by Air Canada. Very dissatisfied with the entire service.

We flew with Canada Air for the first time and because their lack of accountability and customer service we will not fly with them again. We had a layover in Montreal on our way to Barcelona. They canceled the flight and an agent told us that we would be generously compensated because it was their fault. We missed a day and a half of our family in Barcelona who had flown in on other airlines. We were rebooked on an economy airlines a day and a half later and were crammed in for 8 hours. We lost not only time with our kids on our trip, but a might of our hotel in Barcelona. After returning, they replied to our claim that they weren’t responsible for any compensation. Lesson learned, will not fly Air Canada again.

This is the worst flight you can decide to fly on. They keep canceling and delaying flight for no reason. If you enjoy missing appointments and enjoying long delays and staying hours at the airport then you can decide to book Air Canada. I wish I can give a zero ratings.

We frequently fly Air Canada. We live in northern Canada and don't have many choices of airline to fly. Air Canada and West Jet more or less. This lack of competition would appear to have contributed to a lack of motivation in customer service. Aside from the fact that, you less you pay extra, you are only allowed a personal item (no carry-on bag), they frequently lose checked bags with any connecting flight, they are often delayed, commonly cancel your flight (twice this trip in fact). If there was competition, this airline would be out of business. That said, I gave them 2 stars because their employees are generally very friendly.

I used to like Air Canada, however the past a couple of years, somehow Air Canada flights has become common practice to often delay to 2-4 hrs, some 6-8 hrs, it’s not even weather, seemed always mechanical issues. I am done with this airline, can no longer trust it or book it again. It has come downhill dramatically.

Air Canada: Dishonest, Disorganized, and Disappointing. I recently had a terrible experience flying Air Canada from Frankfurt to Raleigh via Toronto (AC841 and AC1108). AC841 was delayed over an hour due to catering issues and runway traffic. Onboard, a male flight attendant was unprofessional—He misdirected me to the wrong aisle, didn’t assist with luggage, and skipped us during meal service until we asked. Because of the delay, we had to run through Toronto Pearson Airport to catch AC1108. We reached the gate on time, yet Air Canada had already rebooked us without consent. As a result, we lost our paid premium economy seats (12A and 12C), including the aisle seat I specifically chose. We were downgraded to inferior seats, including a middle one.

It’s deeply disappointing how Air Canada treat their customers—especially during genuine emergencies. I’ve been bounced from department to department with no one truly willing or able to help. The responses I’ve received are clearly automated, repeated, and lack any sign of empathy or personal attention. It honestly feels like talking to a wall. My fiancé had an unexpected emergency open heart surgery, with doctor’s notes and proof—yet not a single representative took the time to properly assist or escalate my case. Instead, I was met with silence, indifference, and a total lack of human decency.

We booked the overnight flight from Kelowna to Toronto to visit family. They ended up delaying the flight multiple times to then have it cancelled. Everyone waiting around at 1 am to get a hotel room which they didn't have enough of for everyone on the flight. They claimed it was for "maintenance" and therefore we aren't eligible for compensation. Our rescheduled flight was noon the next day so we lost an entire day due to their lack of organization. Our next flight also had absolutely nothing (food, water, etc) due to lack of communication.

Air Canada called us to say that they were changing our flights from Canada to India. In lieu, they offered us C$700 compensation per family member (C$2800 in total). The Lady on the phone was helpful, told us there was "no catch" and it would be easy to use the voucher when required. Fast forward to 5 months later. I tried to book a trip to Europe for C$2900. I tried to use the voucher and was told it would only pay for the "base fare" of the tickets. Then I was told the "base fare" (TO EUROPE) is only C$5 per ticket (C$20 total), so I would have to pay the remainder of C$2880 by credit card. Biggest scammers ever. Do not trust if they ever off-board you and offer a voucher.

I canceled a return flight (AC1073 from Montreal to Denver) due to a medical issue. Instead of honoring the cancellation, Air Canada made a schedule change and refused to issue a refund — even though I canceled through Expedia and had travel insurance. I’ve spent hours being bounced back and forth between Air Canada and Expedia, with each blaming the other. I now have to file credit card disputes and regulatory complaints just to get back money for a service I never used. This is not customer service — this is obstruction and delay.

Air Canada has the WORST Customer service in history. I have called three times in three days, only to be kept on hold for an hour and I'm still unable to speak to an agent. Who did they hire? Who did they outsource the call centres to? These people do not want to pick up customer calls. The time to respond to a customer over the phone, should not take an hour plus. Air Canada does not care about the customer experience. This is unacceptable as their fares are so high in comparison to other international airlines, plus their service does not correlate with the high fare prices. Avoid Air Canada if you can. Such a poor experience all round.

While the aircrafts have improved significantly and the service is quite good, the prices are too high and the change fees are ridiculous. The change fees should be a percentage of the fare! My flight to Calgary went from $250 to $500 for one simple change. When will Canadians say enough is enough. And it’s the most expensive airline for not much service.

Air Canada's carry-on policy seems inconsistent. I had only one bag, half a size smaller than a normal carry-on, yet the male flight attendant tried to penalize me. I clearly and loudly expressed my disagreement, pointing out that others with up to 3 larger items were accommodated while I was being penalized for having a single, slightly smaller bag.

Cancelled flight to Paris. No vouchers or rebookings. Left to figure it all ourselves. Lost a day of our honeymoon and a hotel with no help from anyone and no chance Air Canada compensates us for any of it. Would've given no stars.

Story of flight AC 124 from Vancouver to Toronto. 8 hour delay, flight delayed twice to 8 then 10 pm from 5:30 pm. First delay was apparently due to technical issue and then second due to high air traffic for 2 hours due to which a replacement plane couldn’t get to us on time - go figure! Finally got on a plane and then sat there for an hour waiting for a pilot - who boards a plane without a pilot????

I flew from Heathrow airport to Toronto on 28th April 2025, the flight was punctual, excellent staff, on board food, drink and atmosphere was great. Special thanks to Cyrus 902042, who was very much customer service focused team incredible Ace. He supported me to carry my hand luggage to the seat as I have dislocated shoulder. He was very caring, supportive to all passengers who asked for any help and support. Incredible, outstanding character, thanks to Air Canada for choosing such wonderful influential and inspiring staff. My seat was no 60k from Heathrow to Toronto, Bharat **.

I just wanted to take a moment to share how truly wonderful our experience was on Flight AC 983 from Jamaica Toronto on April 27th, 2025. My husband and I were traveling in business class, and from the moment we boarded, we felt genuinely cared for — all thanks to two incredible flight attendants, Var and Vick. They weren’t just professional and attentive — they were warm, kind, and full of personality. They made us feel like we were more than just passengers; they made us feel like family. Their small touches and genuine smiles made our journey unforgettable, and we left the flight feeling grateful, relaxed, and happy. We honestly can’t stop talking about how amazing they were. Please pass along our heartfelt thanks to Var and Vick — they’re absolute gems, and we hope to see them again on future flights!

I unfortunately had to use Air Canada for a return flight from San Francisco, the flight was delayed due to weather in Toronto. My trip was delayed another 7 hours + on top of the layover of 4 hours + on a very long trip returning from Australia. I had arrived in San Francisco at 11 am in the morning after traveling at that point for over 24 hours. After numerous notifications of 1st an hour then 2 then 3 then it was cancelled altogether. I had booked a window seat when checking in at beginning of my trip, only to lose it at the San Francisco location due to the boarding pass being reprinted. I asked the Gate desk staff at the boarding gate to "please put me back in my original seat", only to be told they couldn't!

Whilst my flying experience with Air Canada has been mostly good, getting in touch with their customer service for the simplest request has proven impossible. Despite using my Aeroplan log in, the site still requires all information already available to them, including details of the flight, also available to them. Having followed the laborious process and submitted a request, there has been no response. The automatic response provides a link back to the generic site, without a way of following on the provided case number. The telephone system is even worse, with useless options, very bad voice recognition, non-functioning menu options, and ludicrously long wait time. And the request? They forgot to email me a baggage receipt.

April 15, 2025. We flew in yesterday on flight AC1021, great flight, beautiful plane and excellent service. I accidentally left my iPad on the plane and had to return to try to locate it or where to inquire. A flight attendant from my flight recognized me wandering around trying to find lost and found. Her name was Kieya. She not only directed me to the right location for lost and found but Kieya had herself found the iPad and delivered it to the appropriate location for safety and ease of return. I am so grateful to her and her diligence and kindness as she did her best to assure me that I would be united with my iPad very soon. Many thanks to Kieya and the staff at Lost and Found. Elizabeth ** seat **.

We went to Toronto for 3 days visit. We were scheduled to take Air Canada flight AC8882 at 5:20 PM on Mon, March 31 from Toronto to Newark. At about 3:00 PM, we got a notification that the flight is 30 minutes delayed because they needed to change the aircraft. Then about 4:00 PM, we got another notification that flight is delayed by 1 hour due to technical issues. Then about 5:00 PM, we got another notification that flight is delayed by another 30 minutes because they completing unscheduled aircraft maintenance! Then at about 7:00 PM, we got another notification that flight is delayed by 1 more hour due to weather conditions. Then another notification came at about 8:00 PM that flight is delayed to 10:00 PM due to weather condition. Finally at 9:00 PM, they informed that the flight is cancelled and they will rebook the passenger for next day. It was a horrible day for us. We promised that we will never fly on Air Canada again!

My recent experience with Air Canada on an international round-trip from Tampa to Japan was nothing short of disastrous, exposing alarming flaws in their passenger tracking systems and customer service protocols.

While safety is the most important factor in rating an airline, and Air Canada is excellent in this respect, the little lapses in customer care can be irritating and make me wonder about how much attention is given to the big issues. A month ago we flew from San Diego to Toronto in Business Class. The flight was great, but we left a pouch of cables and adaptors in the compartment between the seats. As soon as we realized this we reported it to the Air Canada Lost Item website. We gave all the details we could. Someone must have found the bag -- if it was a cabin cleaner, there should be some system to tag and return lost items to customers. Apparently not. We get weekly automated emails saying they haven't found it. We paid a lot of money for that trip and it should Include returning misplaced items. So, I'm rating the customer service, not the flight itself.

This airline will always cancel you, they are the worst airline and the worst customer service you ever met in the airport, I got canceled multiple times with them when I was sitting on my chair by the gate and waiting to board, same happened today and a few weeks ago. I don't recommend anyone flying with AIR CANADA, they are known as bad attitude and always have cancelations.

Customer Relations
Air Canada

Lost our luggage then made lots of promises then simple scammed us and never kept a single promise. Liars and fraudsters thus the 1 star review. Made good for sending our bags to Canada rather than Sydney Australia.

When you have a monopoly you can do whatever you want. Sharing our family’s story - Air Canada & Air Canada Vacations Experience leaving Cancun. We are a family of 4. Plane did not leave due to a mechanical problem Allegedly - The air conditioning in one section of the plane was not working. Flight attendants did not think it would prevent us from leaving. We waited 2 hours for the fix/determination that they would leave. This would mean we would miss our connecting flight. As it was set up by air Canada vacations they would know the inevitable consequences of the delay. In order to contact and make advance communication with our work, families, travel agent in Halifax and set up a hotel for the overnight in Montreal, we had had to pay $24 to get internet on the plane. We arrived. Stayed the night in Montreal. Air Canada did pay upfront for the hotel but we had to take care of meals.

Consistently late if not cancelled flights. Currently sitting in Miami Airport waiting to board my flight after AC canceled our 10:30 pm flight last night at 12:30 am leaving 180 stranded and facing a single grinning flight attendant. Multiple incidents of lost luggage and constant lateness. Have experienced it all with Air Canada and I dread when I have to fly with them. As for Corporate Governance, clearly their Board doesn't care about customer experience as long as the business is profitable. A bad example of a major business that lacks core values and this is projected from the top down to very poor customer facing.

Have you ever had a bad customer service. Well, Air Canada is that times ten. Incompetent customer care providing us with inaccurate information, and even lying to us that on our 27 hour delay, we can book a room and they will pay for it, later saying they are not paying because delay was beyond their control, is just mean thing to do. Unfortunately, they are the biggest carrier in Canada, but try to avoid them at all costs.

I booked 2 seats at the same time with Air Canada 4 months ahead and received an agenda that reflected 2 people travelling together. When I checked in 24 ahead of departure I found we were seated in different parts of a flight with lots of empty seats at check and we were each surrounded by other filling seats. I had to pay $100 to switch both seats because neither had an empty seat beside it, but there were whole rows empty through the plane. This happened in both directions. This is nothing more than a blatant cash grab and a scam to not only have fees but to force on unsuspecting customers. In 40 years of travel I have never had this happen to me or anyone I know. Total scam.

Horrible airline. Poorly maintained planes. Sitting once again delayed for over 2 hours as they hold us hostage in the plane. Nothing but lies and stories. They should teach a course on how to run the worst airline. There are airlines that charge a fraction of what air Canada charges and they operate better. Choose another airline and the odds are better that you will get to your destination on time.

I would like to extend my sincere appreciation to Kevin, a customer service agent from Air Canada in Toronto, for his diligent and exceptional assistance. He went above and beyond to help my wife and me navigate the complexities of traveling overseas with our two cats. Kevin explored every possible option to ensure a smooth journey for us, demonstrating patience, professionalism, and outstanding customer service. His commitment to finding solutions truly made a difference, and we are incredibly grateful for his support. We will be able to fly with our 2 beautiful cats in the plane cabin all throughout the trip. ❤️ Thank you, Kevin, for your dedication and for making our travel experience much less stressful. Air Canada is fortunate to have such a dedicated team member!

My husband and I flew from Newark NJ to Kelowna, BC through Toronto on Dec 24. We had a 2hr layover in Toronto before our flight to Kelowna. There was plenty of time to get our bags on the flight to Kelowna. They did not make it. It took 6 DAYS to get our gear. Air Canada decided to reimburse us for 46% of our expenses (rentals, and ski clothing) with no explanation and no ability to speak with a human being. The Customer service is HORRIBLE.

Air Canada kicked me off my flight while my bags stayed on board. Their excuse? ‘You were late.’ My proof? I was there BEFORE the deadline. Their ‘compensation’? A $150 coupon for a 6-hour drive, cracked suitcases, and a ruined event. This is robbery. I ended up driving my own car to New York City from Montreal. I asked to be compensated for the gas, food, parking, etc.. After multiple attempts to get a compensation, they sent me: "Air Canada does not offer vouchers or reimbursement for accommodations, meals, or other expenses incurred at a passenger's destination."

Air Canada and Pearson airport in particular seem to be unprofessional. I flew into Toronto on Wednesday evening a few days after the plane landing upside down incident. And there was a 3 hour delay from San Francisco because of maintenance. Then there was a delay because there was no one to plow in Toronto. Then no one to open the door from the plane to the terminal, then the passport sign in didn’t work. Then Pearson International Airport couldn’t get the door open to another flight arriving in Toronto. Very embarrassing for people who call themselves professionals.

Buyer be aware. Depending on which ticket you purchase you may not get a refund of anything more than the taxes on the flight. I canceled a flight Mid January for a flight scheduled in May and received only $160 back on a $1528 dollar flight. I am sure the seats will sell, so it seemed really unreasonable for me not to receive more of a refund than that. IF I had paid for the more expensive seats I could have possibly received a partial credit so please be aware of the refund policy. It was a bit discouraging to lose so much money AND they do not respond to BBB complaints so that is not an option. Very disappointing.

We were to fly from Toronto to Calgary at 8:40am, then from Calgary by bus to Banff on snowboarding trip. Few hours prior to flight text and email, "flight cancelled", nothing since. We did try to call Air Canada since morning, no answer. Finally after 5pm, three hours twenty minutes of elevator music AC answer the phone. In extremely bad English wrong information given. "You can fly in less than 90 minutes AC 153 or there is nothing in next couple of days. Not sure when next flight available". We can't make it to the Airport from Whitby at that time, never mind security, luggage check etc etc. We did check on our own flight was delayed to 8:30pm, we did transfer tickets and made it on time. Flight was delayed few more times we left at 10:20pm.

I had the worst experience during my travel from LAX to Toronto dated Feb 15. The flight was cancelled due to bad weather conditions in Toronto. I approached the male Air Canada employee at the check-in counter but referred me to the Philippine Airlines. I argued with the said employee as he doesn't want to entertain me though my connecting flight is with Air Canada. Then on he prepared my boarding pass dated Feb @ 10:55 Gate 62 seat 35A. He also gave me USD30.00 voucher but insisted I am not eligible for any hotel accommodations. Please note, the delays was almost 14 hours so I stayed at the airport chair, waited patiently for the possible flight. In addition, there were 2 travel updates. So that my original flight itinerary was Feb 15 @ 22:55 only happened at Feb 17 @ 00:56. Where is the good service??? I openly do not recommend Air Canada!

Airline changed my flight, moving departing flight same day as returning flight but 1 hour after the returning flight. How can I return before I arrive? Try not make change at its website, won't work. Try to call the number they provided on Air Canada website. It ask you to go back to website. I tried to wait on the phone. But over 40 minutes, nobody take the call.

This airline is only bottom line driven. They have been provided a regulated advantage to operate in Canada and as a result get to neglect service levels, honest and forthright communications to customers, and don't do a good job of upkeep on aircraft. Too often I have been caught in delays, stuck on a plane due to an operational issue, or just told by staff that they don't know how to help. Try calling their Care center....they will never answer quickly. The government has been absolutely negligent in holding Air Canada's feet to the fire and making them accountable to their customers. It is ridiculous.

My experience: First of all I am proud to be a Canadian, the best country on this planet. But the best country has a SUPER WORST Airline service called Air Canada. I mean the next time I will fly definitely NOT air canada. I will never fly with air canada. So, my recommendations will be avoid AIRCANADA. I actually feel bad to write something like that but the TRUTH has to be revealed. My experience is very very very bad...

Let me tell you, this airline is SUPER DIRTY!! (Have pictures to prove it too. 🤢) For long or short flights, they don’t ever clean the head seat/covers or the place where you eat!!! No to mention, the seats always have other people’s hair strands and crumbs (crumbs or etc) between the crease of the seats! And omggggg the washroom smells like piss when when you just boarded the plane!!!!

Charged change fees that were more expensive than the original tickets. Company cares more about leeching money from its customers than providing a good experience. Company also is adding unnecessary fee for carry on bags in order to extract as much money from Economy passengers as they can

My worst experience ever in my flying years. I was travelling with my family from Hartford, CT, USA to Saint Johns New Foundland, Canada via Toronto Pearson International Airport on the 17th of August 2024. The inefficient staff from Hartford (CT) to the repeated delays at Toronto Airport was a nightmare to say the least. I was stuck in the airport for over 28Hrs with no help or compensation from Air Canada. Due to Air Canada mismanagement I had to pay extra for my hotel cancellation at Saint Johns. Coming back on the 30th of August 2024 I had a bad experience with a lady staff at the New Foundland airport. She made me take off the luggage belt citing safety. Two lady passengers ahead of me with similar straps were allowed to pass. Although I enjoyed my stay in New Foundland I would never fly Air Canada.

This trip included one stopover and two legs. The first flight was from Brussels. The pilot announced that they were delaying the flight to allow for transferring passengers to make our flight. That decision meant that we lost our spot in the de-icing process (at the gate) and then lost our take off spot. We were two hours late departing.

My ID card was expired upon arrival to the airport. The lady at the counter said if I can come up with my valid photo ID within 40mins I can board the flight. I called my wife to bring my passport and went back to the counter to let them know my wife will be here within 30mins. The lady was like since we have took you off this flight because we were unsure if you would be able to make it. Canceled my ticket without my consent and since it was a basic ticket I wouldn’t even reschedule and lost all my money. Don’t fly with them. They are scammers.

Multiple delays blamed on weather. Actual cause was a cancellation of incoming flight. Then airline continued with issue delay notices due to weather. In fact there was only one pilot which is the real reason for the delay, it’s one thing to be frustrated with flight delays but it’s another thing when you are lied to.

Our flight should be Jan 29, 2024 boarding time 7:20 pm departure 8:20 pm arriving Edmonton. 11:25 pm they keep delayed many times for no reason, pilot not appear, kids are tired, one 24 hours travelling from Middle East to Geneva then to Montreal, not even apology for us or any water. We are human beings. I’m going on, it’s 9 pm now, resolve issue, still the same, all passengers are mad and confused for this issue.

Air Canada is deceiving and manipulating potential customers! First, at the end of December, Air Canada sent an email offering a promotional - it said: “It’s now or never to save in cash on flights to 180+ destinations worldwide, when you book by JAN. 14, 2025”. I have been checking prices every day for a flight for two people from Toronto to Tokyo on April 27 and back from Osaka to Toronto on May 7, and the prices varied from $2600CA to $3000CA.

Review of Air Canada Flight AC056 (Toronto to Dubai, December 5, 2024). My husband and I had an extremely distressing experience with Air Canada on flight AC056 from Toronto to Dubai (Gate E80, seats 27B and 28B). We had booked separate flights—Toronto to Dubai with Air Canada and Dubai to India with Emirates—allowing a 7-hour layover in Dubai. Before traveling, we confirmed with both airlines that no transit or visit visa was required since our landing and departure in Dubai were within Terminal 3 and the layover was less than 24 hours.

Our flight from Toronto (Pearson International Airport) on January 5, 2025 AC791 was supposed to depart at 4:00pm (Eastern time) but got delayed because they needed to clean the pistachio shells off the floor of the first class cabin (thanks to the asinine who did that). Right as we took off there was loud mechanical noises & a lot of gasoline fumes & people were coughing. After we were in the air for one hour and a bit, an announcement came on saying they were having a system failure & we need to head back to Toronto for a safety check! I thought safety checks were done BEFORE a plane took off?!!

I wish to express my sincere gratitude for the exceptional customer service I had from Nadia, Karen and Dee on January 7, 2025, while at the Toronto Pearson Airport late in the night. This is because I had issues with my flight from Toronto Pearson to the North of Canada, but they took upon themselves under the stewardship of Nadia to look for an alternative flight to ensure that I reach my destination without any disruption.

Worst trip. Ever. Started with my disabled mother being abandoned at the checkin in a wheelchair that was requested to get her to the gate. My daughter and I had to manage 3 carry-ons, her walker, and the wheelchair to get to the gate on time. Flight to Montreal over half hour delayed boarding. The plane was offboarding passengers when we were supposed to be boarding. Ended up 2 hours late to connecting flight due to onboard medical emergency, which was unpreventable. Airline had us rebooked prior to arriving in Montreal, which was great, however, it was 8 hours later and required a stop in Toronto.

Flight was delayed by 2:55 mins which would make us miss our cruise departure. We had to try and get on another flight earlier. Canada Air employee at the airport couldn’t help us with this, we needed to call Air Canada, tried to call Air Canada. Couldn’t get an agent on the line, had to wait for them to call back 60mins but we would miss boarding time. So we had to just purchase Another flight in hopes once Air Canada called us back we could sort it out. The only seats that was available was in business class for $2000.00. When Air Canada called back I had to wait again on hold for a very long time for them to tell us we are out of luck, they would not refund us on the original flight and no compensation for the new flight so had to pay 2535.00 for a one way flight from YVR to Lax. The customer service was horrible on the phone and at the airport, no one can help you.

1.2/5 rating. That is worse than United Airlines' (UA') rating. I don't understand how they are still in business. [I originally booked my flight with UA, which they later canceled and rebooked me with AC.] With the exception of one male AC agent in Philadelphia where I began my trip to Casablanca with a layover in Montreal, I cannot think of anything good to say about AC. At first, the agent couldn't find proof that I had already paid for one checked bag, so he wanted to charge me $100.00. When I insisted that I had already paid for it thru ASAP Tickets, he rechecked the computer and found that I had already paid. Who would have known that this would be the 'highlight' of my AC experience. My flights to Casablanca were all delayed, which meant that the tour director and other tour participants had to wait for me at the airport in Casablanca.

Dear Air Canada Customer Service, I am writing to share my recent experience on Flight AC1761 from Holguin to Toronto. As a frequent traveler with Air Canada, I have encountered a number of challenges and often found the service lacking, particularly in terms of crew attitude. Unfortunately, this has led me to question whether I should continue flying with your airline.

My trip on Dec. 29/24 from Deer Lake, Nl. to Toronto was nothing short of just bad customer service on Air Canada’s part. First of all, the flight left about 45 mins, late form Deer Lake. The plane was 4 seats across, 2 seats on each side with people cramped so badly. So uncomfortable. We arrived in Toronto and our luggage didn’t arrive with us. Waited over an hour and nobody announced that it was not arriving for pickup. A young man told me, otherwise I would have kept on waiting as was others. I then advised various other passengers and let them know their luggage would not be there either. I paid $50 for parking due to this oversight on Air Canada’s part. Received luggage next evening. This is just terrible customer service and an awful way to treat customers. There used to be a time when Air Canada was well known for their service but it don’t exist now.

I will never travel by Air Canada again. Post covid cost cutting measures are understandable but the way they have done are ridiculous. On A flight Ac 43 on Dec 27, 2024 from New Delhi, breakfast served had only two small samosas and a poorly cooked meal after another six hours before landing. Even coke or a soft drink beverage was served in three portions from a can, water served in a 8 ounce glass. Crew members were rude. Felt as if I was travelling with a third world country airline carrier.

I am deeply disappointed with my recent experience with Air Canada. Due to a sudden medical emergency that required surgery, I was unable to take my scheduled flight. Despite providing documentation from my surgeon outlining the situation, Air Canada refused to issue a refund or even offer a travel voucher. As a loyal customer, I expected more understanding and flexibility in such an extraordinary circumstance. Emergencies are unpredictable, and travelers should not be penalized for unavoidable situations, especially when medical documentation is provided.

I buy one way ticket to fly from Ottawa to Philippines, so the day of the fly I show up to check in but the lady there make a big deal and denies to me to board the plane because in her mind a Canadian citizen have to buy around trip ticket. She treat me so bad and make me lose the plane that day. I'm Canadian citizen and I can fly to many country because of that and I don't need to buy around trip because a worker in the airport think that Canadian citizen can not leave Canada if they don't have a return ticket. I left the next day but since then I think Air Canada is the worst, don't give proper trainers to employees. Another thing if you are traveling long way they don't give you same service like the other do.... Other airline give you unlimited food and drinks and Air Canada limited and sometimes nothing.

Overbooked & screwed a trip to New Brunswick for over a day. Why take time off of work & pay too much for a ticket only to get scammed? What a waste of time & money! How are they able to get away with this & why do they constantly overbook?

I recently flew with Air Canada on my first trip to Europe, and the experience was nothing short of a disaster. What should have been an exciting adventure turned into a nightmare because of Air Canada’s complete lack of reliability, accountability, and customer care. The first major issue occurred when our connecting flight was delayed, causing us to miss our flight to Switzerland. Air Canada rebooked us on a new flight, but this left us stranded in Toronto for almost an entire day. Once we finally made it to Europe, the problems only continued. Our luggage was sent to a city we never even visited. It was lost for five days, and despite their repeated reassurances that we would get it “in no time,” it took far longer for the bags to be returned.

I had an extremely disappointing experience with Air Canada staff at Montreal Airport. After enduring a 12-hour international flight to reach Montreal, I approached the desk to request a time change for my connecting flight to Vancouver. The ticket had been booked at the wrong time by my conference host, leaving me with an 8-hour layover before another 6-hour flight.

Air Canada is the worst airline in the history of our world. They are unresponsive and will not take responsibility for delays. I had over 5 hours delays in Oct from Toronto to Japan. My husband and I got on airplane then they told everyone to get off as they had to get another airplane. We had a performance to attend in Japan which we missed the entire show as we got there very late. I wrote to Air Canada to be compensated for such a long delay and for missing our show, plus we were exhausted but they refuse to answer me week after week when I wrote to them to ask for a response. I hate this airline and I would NOT recommend anyone to take this airline - they do not treat their consumers fairly.

For CHRISTMAS, I got a ticket, my receipt even says it is a "comfort" selection and they refuse to refund the cancelation, which is cancelled on time. They are crooks and scamming thieves as they claim it is because the ticket was originally selected as 'flex', but once I made the official selection and having paid extra for the seat, the computer won't correct it and so they are keeping my 400$.

Awful airline and staff. Changing your flight without your knowledge. Making you sleep in airport because they changed it to a layover. Did not offer any assistance leaving us stranded in a foreign country.

To begin with the airline messed up my boarding passes, hadn't done a proper security check despite apparently randomly selecting me for one and then sent me on my way with no passes for my other two connecting flights. Instead they gave me a duplicate of my first pass. Then they told me they suggested I go to departures instead of connecting for Vancouver to Toronto to Detroit which thankfully I ignored as to not miss my flights. Airline eventually recognised an error but didn't really explain or apologise for it. Almost didn't let me on to another flight and questioned me a bunch about my travel and flight times even after I had told them I was confused on my next flight time as I just got off the plane from one which was already delayed start by nearly 2 hours, and hadn't received an update until I reached the boarding of the next flight.

We were we told initially by the boarding staff that we were waiting for the flight crew. The second delay once we boarded we were told we were waiting for the pilot. Third time once the pilot was there we were told there we were waiting to takeoff. Then after more delay, Then and only then did the pilot come in and tell us there was a maintenance issue that was fixed back in Toronto which caused the initial delay.

I recently had a highly disappointing experience with Air Canada. I arrived at Ottawa airport three hours before my flight to Toronto, only to face a delay without any explanation. When I finally reached Toronto, I missed my connecting flight because there wasn't enough time to get through security. Air Canada offered me another flight with an extra connection, which I accepted. However, that flight was also delayed by an hour due to maintenance issues. This led to me missing yet another connecting flight, resulting in being stuck in another city for a day. The series of delays and lack of clear communication were incredibly frustrating. I will never fly with Air Canada again.

Air Canada charged my credit card twice for my seats. On hold for 35 mins only to be told I called the wrong customer service number. Been on hold for almost two hours!!!! How do they consider this acceptable? Still no answer and stuck listening to this horrible on hold music.

Imagine you’re embarking on a short trip with carryon, the goal being to travel as efficiently as possible, skipping any baggage retrieval to minimize delays. But just as you’re boarding, you’re informed that the overhead bins are full, and you must check your carry-on. This completely defeats the purpose of avoiding checked baggage, which was essential to our plan.

I flew on AC816 on Oct 13th, 2024. They broke my large checked bag and in Venice they told me to file a claim when I got home after my cruise. When I got home and filed a claim, I was told it was too late. I pushed back and they said it was now because I don't have the original purchase receipt (was a gift). It seems they will just say whatever to make you go away after damaging your property. They even have the nerve to put in their response that the issue is closed at their end, and not to reply to their email as they will not respond. This is who you're really dealing with at Air Canada.

As a loyal Aeroplan member who has frequently flown with Air Canada, my recent experience on Flight AC824 from Toronto to Madrid on September 29, 2024, was both disappointing and costly. Due to a 5-hour delay, I arrived in Madrid far later than expected, causing me to lose my pre-booked car rental. This disruption forced me to secure another vehicle, incurring an unexpected additional expense of $395.53. When I submitted a claim to Air Canada explaining the situation and the costs I had to bear as a direct result of their delay, I was disappointed to receive a denial with no acknowledgment or support.

1st time got flights from Air Canada represents Canada, there was 4 hours delay. Even their website rule: if 3- 6 hours delay then refund $400 to customers, Air Canada lied and replied not the airline fault. Then this is customers’ fault? I lost 6 hours that paid for hotel, car rental at airport was closed when I landed and lost reservation and got up charged. We also paid for taxi to hotel and back to airport picking up rental car. This airline is a joke.

We booked a flight to Las Vegas for 6 and Air Canada changed our flight from 7am to the a 7pm flight. Our whole Sunday was ruined. We lost 9 hours in Vegas and that's a lot considering we are I put going for 4 days. We were never offered alternative flights, any sort of refund or any information at all. If my friend hadn't noticed the change, I would have known. Air Canada just sent me an email saying my trip is coming up soon and here is my itinerary. I really can't stand airlines, but we have no choice if we want to travel long distances.

It really is an incredibly bad service and airline - never again Air Canada. First downgraded from Premium to Economy - then changed from Air Canada to Air Canada Roug (the cheap airline).... And still at least one hour late...

Departing 8/24/24. Returning 9/01/24. EF Tours booked my flight on the worst airline...Air Canada. We missed our second flight because... I don't know. No employee knew anything. They could even let us know if our connecting flight would wait. Wait, when I checked in, I was given a standby ticket. How do you pay in advance, and then you are issued a stand-by ticket... The employees at the gate were not knowledgeable, and the manager was rude and took her time to assist and didn't even apologize for her staff stating my flight was full and I did have a seat....I paid off this trip two years in advance and was booked stay by. My heart was in my back. WHAT A HORRIBLE FEELING. HORRIBLE and very unprofessional SERVICE! One employee started to argue with herself due to how she was being treated by other staff. Next, after we were removed from our connecting flight. Yes, removed.

It has the worst customer service you can ever imagine. Staff are very rude and impatient. I would not choose this airline ever again. If you want to experience the worst experience you could ever have with airline then go for it.

Living in Canada, you have basically no options. There are protections put in place to deter competition so Air Canada basically has a monopoly on air travel. Therefore it has no incentive to provide good reliable service. It is by far the worst airline. Should be avoided at all costs. Overpriced. Horrible service. Horrible reliability. Constantly overbooking and bumping people.

Air Canada was a horrible experience. They delayed our flight twice so far… since I am writing this from Pearson airport. They only provided a $15 voucher for a 5 hour flight delay! We have heard from other people their flights with air Canada was also delayed. Air Canada needs to do better. They are a huge brand and should be embarrassed about the way they run their business. I will be choosing flair, west jet or hoop next time for sure.

I am deeply disappointed with Air Canada’s handling of wheelchair assistance for my 77-year-old mother's recent travel experience. She has significant mobility issues, is a cardiac patient with back surgery. I purchased her ticket trusting Air Canada would provide the pre-arranged assistance (wheelchair) she needed. During a 1 hour and 45-minute connection in Toronto, the staff member assisting my mother told her to walk to the gate on her own, saying it "should be a short walk."