Air Canada Reviews

Cancelled flight to Paris. No vouchers or rebookings. Left to figure it all ourselves. Lost a day of our honeymoon and a hotel with no help from anyone and no chance Air Canada compensates us for any of it. Would've given no stars.

Story of flight AC 124 from Vancouver to Toronto. 8 hour delay, flight delayed twice to 8 then 10 pm from 5:30 pm. First delay was apparently due to technical issue and then second due to high air traffic for 2 hours due to which a replacement plane couldn’t get to us on time - go figure! Finally got on a plane and then sat there for an hour waiting for a pilot - who boards a plane without a pilot????

I flew from Heathrow airport to Toronto on 28th April 2025, the flight was punctual, excellent staff, on board food, drink and atmosphere was great. Special thanks to Cyrus 902042, who was very much customer service focused team incredible Ace. He supported me to carry my hand luggage to the seat as I have dislocated shoulder. He was very caring, supportive to all passengers who asked for any help and support. Incredible, outstanding character, thanks to Air Canada for choosing such wonderful influential and inspiring staff. My seat was no 60k from Heathrow to Toronto, Bharat **.

I unfortunately had to use Air Canada for a return flight from San Francisco, the flight was delayed due to weather in Toronto. My trip was delayed another 7 hours + on top of the layover of 4 hours + on a very long trip returning from Australia. I had arrived in San Francisco at 11 am in the morning after traveling at that point for over 24 hours. After numerous notifications of 1st an hour then 2 then 3 then it was cancelled altogether. I had booked a window seat when checking in at beginning of my trip, only to lose it at the San Francisco location due to the boarding pass being reprinted. I asked the Gate desk staff at the boarding gate to "please put me back in my original seat", only to be told they couldn't!

Whilst my flying experience with Air Canada has been mostly good, getting in touch with their customer service for the simplest request has proven impossible. Despite using my Aeroplan log in, the site still requires all information already available to them, including details of the flight, also available to them. Having followed the laborious process and submitted a request, there has been no response. The automatic response provides a link back to the generic site, without a way of following on the provided case number. The telephone system is even worse, with useless options, very bad voice recognition, non-functioning menu options, and ludicrously long wait time. And the request? They forgot to email me a baggage receipt.

We went to Toronto for 3 days visit. We were scheduled to take Air Canada flight AC8882 at 5:20 PM on Mon, March 31 from Toronto to Newark. At about 3:00 PM, we got a notification that the flight is 30 minutes delayed because they needed to change the aircraft. Then about 4:00 PM, we got another notification that flight is delayed by 1 hour due to technical issues. Then about 5:00 PM, we got another notification that flight is delayed by another 30 minutes because they completing unscheduled aircraft maintenance! Then at about 7:00 PM, we got another notification that flight is delayed by 1 more hour due to weather conditions. Then another notification came at about 8:00 PM that flight is delayed to 10:00 PM due to weather condition. Finally at 9:00 PM, they informed that the flight is cancelled and they will rebook the passenger for next day. It was a horrible day for us. We promised that we will never fly on Air Canada again!

My recent experience with Air Canada on an international round-trip from Tampa to Japan was nothing short of disastrous, exposing alarming flaws in their passenger tracking systems and customer service protocols.

While safety is the most important factor in rating an airline, and Air Canada is excellent in this respect, the little lapses in customer care can be irritating and make me wonder about how much attention is given to the big issues. A month ago we flew from San Diego to Toronto in Business Class. The flight was great, but we left a pouch of cables and adaptors in the compartment between the seats. As soon as we realized this we reported it to the Air Canada Lost Item website. We gave all the details we could. Someone must have found the bag -- if it was a cabin cleaner, there should be some system to tag and return lost items to customers. Apparently not. We get weekly automated emails saying they haven't found it. We paid a lot of money for that trip and it should Include returning misplaced items. So, I'm rating the customer service, not the flight itself.

This airline will always cancel you, they are the worst airline and the worst customer service you ever met in the airport, I got canceled multiple times with them when I was sitting on my chair by the gate and waiting to board, same happened today and a few weeks ago. I don't recommend anyone flying with AIR CANADA, they are known as bad attitude and always have cancelations.

Customer Relations
Air Canada

Lost our luggage then made lots of promises then simple scammed us and never kept a single promise. Liars and fraudsters thus the 1 star review. Made good for sending our bags to Canada rather than Sydney Australia.

When you have a monopoly you can do whatever you want. Sharing our family’s story - Air Canada & Air Canada Vacations Experience leaving Cancun. We are a family of 4. Plane did not leave due to a mechanical problem Allegedly - The air conditioning in one section of the plane was not working. Flight attendants did not think it would prevent us from leaving. We waited 2 hours for the fix/determination that they would leave. This would mean we would miss our connecting flight. As it was set up by air Canada vacations they would know the inevitable consequences of the delay. In order to contact and make advance communication with our work, families, travel agent in Halifax and set up a hotel for the overnight in Montreal, we had had to pay $24 to get internet on the plane. We arrived. Stayed the night in Montreal. Air Canada did pay upfront for the hotel but we had to take care of meals.

Consistently late if not cancelled flights. Currently sitting in Miami Airport waiting to board my flight after AC canceled our 10:30 pm flight last night at 12:30 am leaving 180 stranded and facing a single grinning flight attendant. Multiple incidents of lost luggage and constant lateness. Have experienced it all with Air Canada and I dread when I have to fly with them. As for Corporate Governance, clearly their Board doesn't care about customer experience as long as the business is profitable. A bad example of a major business that lacks core values and this is projected from the top down to very poor customer facing.

Have you ever had a bad customer service. Well, Air Canada is that times ten. Incompetent customer care providing us with inaccurate information, and even lying to us that on our 27 hour delay, we can book a room and they will pay for it, later saying they are not paying because delay was beyond their control, is just mean thing to do. Unfortunately, they are the biggest carrier in Canada, but try to avoid them at all costs.

I booked 2 seats at the same time with Air Canada 4 months ahead and received an agenda that reflected 2 people travelling together. When I checked in 24 ahead of departure I found we were seated in different parts of a flight with lots of empty seats at check and we were each surrounded by other filling seats. I had to pay $100 to switch both seats because neither had an empty seat beside it, but there were whole rows empty through the plane. This happened in both directions. This is nothing more than a blatant cash grab and a scam to not only have fees but to force on unsuspecting customers. In 40 years of travel I have never had this happen to me or anyone I know. Total scam.

Horrible airline. Poorly maintained planes. Sitting once again delayed for over 2 hours as they hold us hostage in the plane. Nothing but lies and stories. They should teach a course on how to run the worst airline. There are airlines that charge a fraction of what air Canada charges and they operate better. Choose another airline and the odds are better that you will get to your destination on time.

I would like to extend my sincere appreciation to Kevin, a customer service agent from Air Canada in Toronto, for his diligent and exceptional assistance. He went above and beyond to help my wife and me navigate the complexities of traveling overseas with our two cats. Kevin explored every possible option to ensure a smooth journey for us, demonstrating patience, professionalism, and outstanding customer service. His commitment to finding solutions truly made a difference, and we are incredibly grateful for his support. We will be able to fly with our 2 beautiful cats in the plane cabin all throughout the trip. ❤️ Thank you, Kevin, for your dedication and for making our travel experience much less stressful. Air Canada is fortunate to have such a dedicated team member!

My husband and I flew from Newark NJ to Kelowna, BC through Toronto on Dec 24. We had a 2hr layover in Toronto before our flight to Kelowna. There was plenty of time to get our bags on the flight to Kelowna. They did not make it. It took 6 DAYS to get our gear. Air Canada decided to reimburse us for 46% of our expenses (rentals, and ski clothing) with no explanation and no ability to speak with a human being. The Customer service is HORRIBLE.

Air Canada kicked me off my flight while my bags stayed on board. Their excuse? ‘You were late.’ My proof? I was there BEFORE the deadline. Their ‘compensation’? A $150 coupon for a 6-hour drive, cracked suitcases, and a ruined event. This is robbery. I ended up driving my own car to New York City from Montreal. I asked to be compensated for the gas, food, parking, etc.. After multiple attempts to get a compensation, they sent me: "Air Canada does not offer vouchers or reimbursement for accommodations, meals, or other expenses incurred at a passenger's destination."

Air Canada and Pearson airport in particular seem to be unprofessional. I flew into Toronto on Wednesday evening a few days after the plane landing upside down incident. And there was a 3 hour delay from San Francisco because of maintenance. Then there was a delay because there was no one to plow in Toronto. Then no one to open the door from the plane to the terminal, then the passport sign in didn’t work. Then Pearson International Airport couldn’t get the door open to another flight arriving in Toronto. Very embarrassing for people who call themselves professionals.

Buyer be aware. Depending on which ticket you purchase you may not get a refund of anything more than the taxes on the flight. I canceled a flight Mid January for a flight scheduled in May and received only $160 back on a $1528 dollar flight. I am sure the seats will sell, so it seemed really unreasonable for me not to receive more of a refund than that. IF I had paid for the more expensive seats I could have possibly received a partial credit so please be aware of the refund policy. It was a bit discouraging to lose so much money AND they do not respond to BBB complaints so that is not an option. Very disappointing.

We were to fly from Toronto to Calgary at 8:40am, then from Calgary by bus to Banff on snowboarding trip. Few hours prior to flight text and email, "flight cancelled", nothing since. We did try to call Air Canada since morning, no answer. Finally after 5pm, three hours twenty minutes of elevator music AC answer the phone. In extremely bad English wrong information given. "You can fly in less than 90 minutes AC 153 or there is nothing in next couple of days. Not sure when next flight available". We can't make it to the Airport from Whitby at that time, never mind security, luggage check etc etc. We did check on our own flight was delayed to 8:30pm, we did transfer tickets and made it on time. Flight was delayed few more times we left at 10:20pm.

I had the worst experience during my travel from LAX to Toronto dated Feb 15. The flight was cancelled due to bad weather conditions in Toronto. I approached the male Air Canada employee at the check-in counter but referred me to the Philippine Airlines. I argued with the said employee as he doesn't want to entertain me though my connecting flight is with Air Canada. Then on he prepared my boarding pass dated Feb @ 10:55 Gate 62 seat 35A. He also gave me USD30.00 voucher but insisted I am not eligible for any hotel accommodations. Please note, the delays was almost 14 hours so I stayed at the airport chair, waited patiently for the possible flight. In addition, there were 2 travel updates. So that my original flight itinerary was Feb 15 @ 22:55 only happened at Feb 17 @ 00:56. Where is the good service??? I openly do not recommend Air Canada!

Airline changed my flight, moving departing flight same day as returning flight but 1 hour after the returning flight. How can I return before I arrive? Try not make change at its website, won't work. Try to call the number they provided on Air Canada website. It ask you to go back to website. I tried to wait on the phone. But over 40 minutes, nobody take the call.

This airline is only bottom line driven. They have been provided a regulated advantage to operate in Canada and as a result get to neglect service levels, honest and forthright communications to customers, and don't do a good job of upkeep on aircraft. Too often I have been caught in delays, stuck on a plane due to an operational issue, or just told by staff that they don't know how to help. Try calling their Care center....they will never answer quickly. The government has been absolutely negligent in holding Air Canada's feet to the fire and making them accountable to their customers. It is ridiculous.

My experience: First of all I am proud to be a Canadian, the best country on this planet. But the best country has a SUPER WORST Airline service called Air Canada. I mean the next time I will fly definitely NOT air canada. I will never fly with air canada. So, my recommendations will be avoid AIRCANADA. I actually feel bad to write something like that but the TRUTH has to be revealed. My experience is very very very bad...

Let me tell you, this airline is SUPER DIRTY!! (Have pictures to prove it too. 🤢) For long or short flights, they don’t ever clean the head seat/covers or the place where you eat!!! No to mention, the seats always have other people’s hair strands and crumbs (crumbs or etc) between the crease of the seats! And omggggg the washroom smells like piss when when you just boarded the plane!!!!

Charged change fees that were more expensive than the original tickets. Company cares more about leeching money from its customers than providing a good experience. Company also is adding unnecessary fee for carry on bags in order to extract as much money from Economy passengers as they can

My worst experience ever in my flying years. I was travelling with my family from Hartford, CT, USA to Saint Johns New Foundland, Canada via Toronto Pearson International Airport on the 17th of August 2024. The inefficient staff from Hartford (CT) to the repeated delays at Toronto Airport was a nightmare to say the least. I was stuck in the airport for over 28Hrs with no help or compensation from Air Canada. Due to Air Canada mismanagement I had to pay extra for my hotel cancellation at Saint Johns. Coming back on the 30th of August 2024 I had a bad experience with a lady staff at the New Foundland airport. She made me take off the luggage belt citing safety. Two lady passengers ahead of me with similar straps were allowed to pass. Although I enjoyed my stay in New Foundland I would never fly Air Canada.

This trip included one stopover and two legs. The first flight was from Brussels. The pilot announced that they were delaying the flight to allow for transferring passengers to make our flight. That decision meant that we lost our spot in the de-icing process (at the gate) and then lost our take off spot. We were two hours late departing.

My ID card was expired upon arrival to the airport. The lady at the counter said if I can come up with my valid photo ID within 40mins I can board the flight. I called my wife to bring my passport and went back to the counter to let them know my wife will be here within 30mins. The lady was like since we have took you off this flight because we were unsure if you would be able to make it. Canceled my ticket without my consent and since it was a basic ticket I wouldn’t even reschedule and lost all my money. Don’t fly with them. They are scammers.

Multiple delays blamed on weather. Actual cause was a cancellation of incoming flight. Then airline continued with issue delay notices due to weather. In fact there was only one pilot which is the real reason for the delay, it’s one thing to be frustrated with flight delays but it’s another thing when you are lied to.

Our flight should be Jan 29, 2024 boarding time 7:20 pm departure 8:20 pm arriving Edmonton. 11:25 pm they keep delayed many times for no reason, pilot not appear, kids are tired, one 24 hours travelling from Middle East to Geneva then to Montreal, not even apology for us or any water. We are human beings. I’m going on, it’s 9 pm now, resolve issue, still the same, all passengers are mad and confused for this issue.

Air Canada is deceiving and manipulating potential customers! First, at the end of December, Air Canada sent an email offering a promotional - it said: “It’s now or never to save in cash on flights to 180+ destinations worldwide, when you book by JAN. 14, 2025”. I have been checking prices every day for a flight for two people from Toronto to Tokyo on April 27 and back from Osaka to Toronto on May 7, and the prices varied from $2600CA to $3000CA.

Review of Air Canada Flight AC056 (Toronto to Dubai, December 5, 2024). My husband and I had an extremely distressing experience with Air Canada on flight AC056 from Toronto to Dubai (Gate E80, seats 27B and 28B). We had booked separate flights—Toronto to Dubai with Air Canada and Dubai to India with Emirates—allowing a 7-hour layover in Dubai. Before traveling, we confirmed with both airlines that no transit or visit visa was required since our landing and departure in Dubai were within Terminal 3 and the layover was less than 24 hours.

Our flight from Toronto (Pearson International Airport) on January 5, 2025 AC791 was supposed to depart at 4:00pm (Eastern time) but got delayed because they needed to clean the pistachio shells off the floor of the first class cabin (thanks to the asinine who did that). Right as we took off there was loud mechanical noises & a lot of gasoline fumes & people were coughing. After we were in the air for one hour and a bit, an announcement came on saying they were having a system failure & we need to head back to Toronto for a safety check! I thought safety checks were done BEFORE a plane took off?!!

Worst trip. Ever. Started with my disabled mother being abandoned at the checkin in a wheelchair that was requested to get her to the gate. My daughter and I had to manage 3 carry-ons, her walker, and the wheelchair to get to the gate on time. Flight to Montreal over half hour delayed boarding. The plane was offboarding passengers when we were supposed to be boarding. Ended up 2 hours late to connecting flight due to onboard medical emergency, which was unpreventable. Airline had us rebooked prior to arriving in Montreal, which was great, however, it was 8 hours later and required a stop in Toronto.

Flight was delayed by 2:55 mins which would make us miss our cruise departure. We had to try and get on another flight earlier. Canada Air employee at the airport couldn’t help us with this, we needed to call Air Canada, tried to call Air Canada. Couldn’t get an agent on the line, had to wait for them to call back 60mins but we would miss boarding time. So we had to just purchase Another flight in hopes once Air Canada called us back we could sort it out. The only seats that was available was in business class for $2000.00. When Air Canada called back I had to wait again on hold for a very long time for them to tell us we are out of luck, they would not refund us on the original flight and no compensation for the new flight so had to pay 2535.00 for a one way flight from YVR to Lax. The customer service was horrible on the phone and at the airport, no one can help you.

1.2/5 rating. That is worse than United Airlines' (UA') rating. I don't understand how they are still in business. [I originally booked my flight with UA, which they later canceled and rebooked me with AC.] With the exception of one male AC agent in Philadelphia where I began my trip to Casablanca with a layover in Montreal, I cannot think of anything good to say about AC. At first, the agent couldn't find proof that I had already paid for one checked bag, so he wanted to charge me $100.00. When I insisted that I had already paid for it thru ASAP Tickets, he rechecked the computer and found that I had already paid. Who would have known that this would be the 'highlight' of my AC experience. My flights to Casablanca were all delayed, which meant that the tour director and other tour participants had to wait for me at the airport in Casablanca.

My trip on Dec. 29/24 from Deer Lake, Nl. to Toronto was nothing short of just bad customer service on Air Canada’s part. First of all, the flight left about 45 mins, late form Deer Lake. The plane was 4 seats across, 2 seats on each side with people cramped so badly. So uncomfortable. We arrived in Toronto and our luggage didn’t arrive with us. Waited over an hour and nobody announced that it was not arriving for pickup. A young man told me, otherwise I would have kept on waiting as was others. I then advised various other passengers and let them know their luggage would not be there either. I paid $50 for parking due to this oversight on Air Canada’s part. Received luggage next evening. This is just terrible customer service and an awful way to treat customers. There used to be a time when Air Canada was well known for their service but it don’t exist now.

I will never travel by Air Canada again. Post covid cost cutting measures are understandable but the way they have done are ridiculous. On A flight Ac 43 on Dec 27, 2024 from New Delhi, breakfast served had only two small samosas and a poorly cooked meal after another six hours before landing. Even coke or a soft drink beverage was served in three portions from a can, water served in a 8 ounce glass. Crew members were rude. Felt as if I was travelling with a third world country airline carrier.

I am deeply disappointed with my recent experience with Air Canada. Due to a sudden medical emergency that required surgery, I was unable to take my scheduled flight. Despite providing documentation from my surgeon outlining the situation, Air Canada refused to issue a refund or even offer a travel voucher. As a loyal customer, I expected more understanding and flexibility in such an extraordinary circumstance. Emergencies are unpredictable, and travelers should not be penalized for unavoidable situations, especially when medical documentation is provided.

I buy one way ticket to fly from Ottawa to Philippines, so the day of the fly I show up to check in but the lady there make a big deal and denies to me to board the plane because in her mind a Canadian citizen have to buy around trip ticket. She treat me so bad and make me lose the plane that day. I'm Canadian citizen and I can fly to many country because of that and I don't need to buy around trip because a worker in the airport think that Canadian citizen can not leave Canada if they don't have a return ticket. I left the next day but since then I think Air Canada is the worst, don't give proper trainers to employees. Another thing if you are traveling long way they don't give you same service like the other do.... Other airline give you unlimited food and drinks and Air Canada limited and sometimes nothing.

Overbooked & screwed a trip to New Brunswick for over a day. Why take time off of work & pay too much for a ticket only to get scammed? What a waste of time & money! How are they able to get away with this & why do they constantly overbook?

I recently flew with Air Canada on my first trip to Europe, and the experience was nothing short of a disaster. What should have been an exciting adventure turned into a nightmare because of Air Canada’s complete lack of reliability, accountability, and customer care. The first major issue occurred when our connecting flight was delayed, causing us to miss our flight to Switzerland. Air Canada rebooked us on a new flight, but this left us stranded in Toronto for almost an entire day. Once we finally made it to Europe, the problems only continued. Our luggage was sent to a city we never even visited. It was lost for five days, and despite their repeated reassurances that we would get it “in no time,” it took far longer for the bags to be returned.

I had an extremely disappointing experience with Air Canada staff at Montreal Airport. After enduring a 12-hour international flight to reach Montreal, I approached the desk to request a time change for my connecting flight to Vancouver. The ticket had been booked at the wrong time by my conference host, leaving me with an 8-hour layover before another 6-hour flight.

Air Canada is the worst airline in the history of our world. They are unresponsive and will not take responsibility for delays. I had over 5 hours delays in Oct from Toronto to Japan. My husband and I got on airplane then they told everyone to get off as they had to get another airplane. We had a performance to attend in Japan which we missed the entire show as we got there very late. I wrote to Air Canada to be compensated for such a long delay and for missing our show, plus we were exhausted but they refuse to answer me week after week when I wrote to them to ask for a response. I hate this airline and I would NOT recommend anyone to take this airline - they do not treat their consumers fairly.

For CHRISTMAS, I got a ticket, my receipt even says it is a "comfort" selection and they refuse to refund the cancelation, which is cancelled on time. They are crooks and scamming thieves as they claim it is because the ticket was originally selected as 'flex', but once I made the official selection and having paid extra for the seat, the computer won't correct it and so they are keeping my 400$.

Awful airline and staff. Changing your flight without your knowledge. Making you sleep in airport because they changed it to a layover. Did not offer any assistance leaving us stranded in a foreign country.

To begin with the airline messed up my boarding passes, hadn't done a proper security check despite apparently randomly selecting me for one and then sent me on my way with no passes for my other two connecting flights. Instead they gave me a duplicate of my first pass. Then they told me they suggested I go to departures instead of connecting for Vancouver to Toronto to Detroit which thankfully I ignored as to not miss my flights. Airline eventually recognised an error but didn't really explain or apologise for it. Almost didn't let me on to another flight and questioned me a bunch about my travel and flight times even after I had told them I was confused on my next flight time as I just got off the plane from one which was already delayed start by nearly 2 hours, and hadn't received an update until I reached the boarding of the next flight.

We were we told initially by the boarding staff that we were waiting for the flight crew. The second delay once we boarded we were told we were waiting for the pilot. Third time once the pilot was there we were told there we were waiting to takeoff. Then after more delay, Then and only then did the pilot come in and tell us there was a maintenance issue that was fixed back in Toronto which caused the initial delay.

I recently had a highly disappointing experience with Air Canada. I arrived at Ottawa airport three hours before my flight to Toronto, only to face a delay without any explanation. When I finally reached Toronto, I missed my connecting flight because there wasn't enough time to get through security. Air Canada offered me another flight with an extra connection, which I accepted. However, that flight was also delayed by an hour due to maintenance issues. This led to me missing yet another connecting flight, resulting in being stuck in another city for a day. The series of delays and lack of clear communication were incredibly frustrating. I will never fly with Air Canada again.

Air Canada charged my credit card twice for my seats. On hold for 35 mins only to be told I called the wrong customer service number. Been on hold for almost two hours!!!! How do they consider this acceptable? Still no answer and stuck listening to this horrible on hold music.

Imagine you’re embarking on a short trip with carryon, the goal being to travel as efficiently as possible, skipping any baggage retrieval to minimize delays. But just as you’re boarding, you’re informed that the overhead bins are full, and you must check your carry-on. This completely defeats the purpose of avoiding checked baggage, which was essential to our plan.

I flew on AC816 on Oct 13th, 2024. They broke my large checked bag and in Venice they told me to file a claim when I got home after my cruise. When I got home and filed a claim, I was told it was too late. I pushed back and they said it was now because I don't have the original purchase receipt (was a gift). It seems they will just say whatever to make you go away after damaging your property. They even have the nerve to put in their response that the issue is closed at their end, and not to reply to their email as they will not respond. This is who you're really dealing with at Air Canada.

As a loyal Aeroplan member who has frequently flown with Air Canada, my recent experience on Flight AC824 from Toronto to Madrid on September 29, 2024, was both disappointing and costly. Due to a 5-hour delay, I arrived in Madrid far later than expected, causing me to lose my pre-booked car rental. This disruption forced me to secure another vehicle, incurring an unexpected additional expense of $395.53. When I submitted a claim to Air Canada explaining the situation and the costs I had to bear as a direct result of their delay, I was disappointed to receive a denial with no acknowledgment or support.

1st time got flights from Air Canada represents Canada, there was 4 hours delay. Even their website rule: if 3- 6 hours delay then refund $400 to customers, Air Canada lied and replied not the airline fault. Then this is customers’ fault? I lost 6 hours that paid for hotel, car rental at airport was closed when I landed and lost reservation and got up charged. We also paid for taxi to hotel and back to airport picking up rental car. This airline is a joke.

We booked a flight to Las Vegas for 6 and Air Canada changed our flight from 7am to the a 7pm flight. Our whole Sunday was ruined. We lost 9 hours in Vegas and that's a lot considering we are I put going for 4 days. We were never offered alternative flights, any sort of refund or any information at all. If my friend hadn't noticed the change, I would have known. Air Canada just sent me an email saying my trip is coming up soon and here is my itinerary. I really can't stand airlines, but we have no choice if we want to travel long distances.

It really is an incredibly bad service and airline - never again Air Canada. First downgraded from Premium to Economy - then changed from Air Canada to Air Canada Roug (the cheap airline).... And still at least one hour late...

Departing 8/24/24. Returning 9/01/24. EF Tours booked my flight on the worst airline...Air Canada. We missed our second flight because... I don't know. No employee knew anything. They could even let us know if our connecting flight would wait. Wait, when I checked in, I was given a standby ticket. How do you pay in advance, and then you are issued a stand-by ticket... The employees at the gate were not knowledgeable, and the manager was rude and took her time to assist and didn't even apologize for her staff stating my flight was full and I did have a seat....I paid off this trip two years in advance and was booked stay by. My heart was in my back. WHAT A HORRIBLE FEELING. HORRIBLE and very unprofessional SERVICE! One employee started to argue with herself due to how she was being treated by other staff. Next, after we were removed from our connecting flight. Yes, removed.

It has the worst customer service you can ever imagine. Staff are very rude and impatient. I would not choose this airline ever again. If you want to experience the worst experience you could ever have with airline then go for it.

Living in Canada, you have basically no options. There are protections put in place to deter competition so Air Canada basically has a monopoly on air travel. Therefore it has no incentive to provide good reliable service. It is by far the worst airline. Should be avoided at all costs. Overpriced. Horrible service. Horrible reliability. Constantly overbooking and bumping people.

Air Canada was a horrible experience. They delayed our flight twice so far… since I am writing this from Pearson airport. They only provided a $15 voucher for a 5 hour flight delay! We have heard from other people their flights with air Canada was also delayed. Air Canada needs to do better. They are a huge brand and should be embarrassed about the way they run their business. I will be choosing flair, west jet or hoop next time for sure.

I am deeply disappointed with Air Canada’s handling of wheelchair assistance for my 77-year-old mother's recent travel experience. She has significant mobility issues, is a cardiac patient with back surgery. I purchased her ticket trusting Air Canada would provide the pre-arranged assistance (wheelchair) she needed. During a 1 hour and 45-minute connection in Toronto, the staff member assisting my mother told her to walk to the gate on her own, saying it "should be a short walk."

I give a 1 star because Air Canada damaged my bag beyond repair and refuse to replace it or refund the fees I paid. I hadn't noticed the wheel was almost snapped off when I picked up my bag at the airport because someone else was carrying it for me. Not rolling it. I noticed when I was leaving my destination when I couldn't roll my bag to the door. So I looked and saw the wheel and bottom corner of my hard suitcase was almost snapped off. The next day I filed a complaint with Air Canada. In which they promptly replied that they were sorry but would do nothing about it because I didn't notice the damages in time. I have time and date stamps on when the damage was discovered. I am now out hundreds of dollars due to their negligence. Don't fly Air Canada. They will either lose your bag or damage it and refuse to pay for the damages.

Wow. Flight canceled due to their control but the use the common phrase, it was done for security of clients. But yet won’t refund me my extra night in hotel which I had to pay because they canceled the flight, 0 feedback from them as if they don’t care and when I asked for a simple refund if 131$ for my hotel which is not asking much they basically told me, "Sorry can’t do. But we hope that the next flight with us will be better," wow what a horrible way to treat clients. Never again Air Canada.

Air Canada is by far the worst airline to go anywhere. No ever on time. Will make you wait at the gate for over 3 hours with false departure projections. Make you miss your connection and then give you a voucher for a hotel not even near the airport only to rebook you on the earliest flight not letting you have any sleep. Avoid at all costs!

It was the worst experience in terms of the airline. Originally our flight was a straight flight from Toronto to IAD. On our way to airport, we got an email that our flight is cancelled. By the time we got to airport, received another email that our flight is rebooked to the day after (Monday). We tried to talk to their agents that we have to be at work on Monday morning and kids have to go to school. They had a very rude reaction, almost laughed at us that they are sorry they Can not do anything about it. We got bullied by the next flight agent as well. Eventually we got the same day flight with stop to St Louis and from there to Dc, but to another airport in DC. So instead of 1.5 hour flight we ended up With 7.5 travel with a stop. They were not helpful, not responding nor apologetic for all the inconvenience caused by them. Very disappointed.

I traveled on Air Canada flight AC 313 from YUL to YVR at 9:30pm EST with my elderly parents. Within 15 minutes of settling into our seats, we discovered that the monitors in rows 16-17-18 were not working. Despite half of the plane being empty, including preferred seating in rows 18 and 19, we were rudely offered seats further toward the back of the plane, excluding the empty seats right behind us simply because they had an extra five inches of legroom. The lack of courtesy from Air Canada staff was disappointing. They showed no compassion or respect for passengers, including those who contribute to their salaries. I’ve flown with many airlines, and Air Canada consistently falls short in customer service. It’s frustrating to see such behavior from the national airline, and it reflects poorly on our country. Other successful airlines treat their passengers with far more kindness and professionalism.

In my recent vacation to Japan, I flew with Air Canada and experienced severe inadequacies in their staff training and unprofessional conduct, particularly during the return journey. My itinerary included a smooth outbound flight from Miami to Montreal and then onto Tokyo. However, the return journey from Narita to Montreal was marred by a series of unpleasant incidents. Upon landing in Montreal, the airport's disorganization and chaos immediately became apparent. It took us an excruciating hour just to leave the airport. Given our extended 13-hour layover in Montreal, we decided to book a hotel near the airport to prepare for our final flight AC1650, scheduled to depart from gate C77 on September 15th at 8:35 AM.

Our recent trips with Air Canada, connecting to ITA for flights from Toronto to Catania in May and September 2024, were nothing short of a nightmare. What should have been enjoyable vacations turned into sources of stress and frustration due to multiple issues. May Trip: During my solo journey, I faced a delayed ITA flight from Catania to Rome, which caused me to miss my connection to Toronto. The stress of navigating the chaotic Rome Airport alone was overwhelming. When I finally found ITA’s ticketing desk, I was met with abrupt and unprofessional service. I was told I’d have to wait until the next day to fly, and while I was offered overnight accommodations, the experience only went downhill from there.

On 9/17 we left for a flight from Newark airport in New Jersey to Toronto Canada to take the second layover from Toronto to Rome. Our second leg from Toronto to Rome was cancelled due to runway problems in Canada. Anna, helped us re book from Toronto to Lisbon and then from Lisbon to Rome so that we would not have to wait 24 hours in Toronto and miss our only day in Rome Italy. Anna, you saved our trip and we are grateful to you and for you....I hope you get to see this and know that 7 passengers never forgot your heroic efforts to save our trip...Rome was wonderful and so are you...Clarice **

So we sat on the fully loaded plane for over an hour when the pilot comes over the loudspeaker and says we were waiting for a no-show customer's luggage to be OFF loaded from the plane. WHAT? Why didn't they just send the luggage on without the customer?

I had 3 connection flights. First one was 4 hours delayed. Missed the next connecting flight. Waited 11 pm to 10 pm for the next flight. The booked the hotel where I had to check out at 12 pm. From 12-10 pm, I roam like a homeless guy with $30 voucher for the meal. It was only eligible in the airport where they booked my hotel outside of the airport. Next night the flight was delayed for the same reason of the missing aircraft. I don’t have energy to write how hectic it was with the baggage. It is absolutely horrible service. I took my oath that I will never fly with Air Canada.

This is my first time flying AC on a 14-hour international leg. The Premium Economy seats were roomy and comfortable. However, the meal service is lacking quality and frequency. Food was served at noon upon boarding and then next meal service was more than 9 hours later. They literally skipped dinner service. Many patrons had to tell the flight attendants that they were hungry, including myself. I received a snide remark to help myself to some snacks. Pretzels and tiny finger sandwich left by the restroom areas do not constitute dinner.

Nevers preferred to travel with Air Canada, the incident occurs with me I was trying to book flight for 24th August but by mistake I did it for 24th September so I call them on 28 to cancel the booking but they refuse me to give refund or any credit, they don’t have any solution at all for the mistaken booking, only way suggest me to tell it to customer relation and they will refund me before the flight or get your partial refund (tax). So congratulations today is my flight and got nothing. Even don’t want my tax back take it.

Stunningly poor service, substandard equipment, unprofessional and highly underwhelming staff. Like the country, the airline is a third-rate, minor-league operation that is utterly unremarkable in every possible way.

Worst possible airline since Covid. I’m at the Halifax airport at least 3 to 5 times a week picking coming to play golf. If it’s not for flight delayed which gets reassessed and say a new time. Then out of nowhere Flight Cancelled! And that’s after at least 2-3 hour time period. Of course, missing luggage is customary and very common, especially but not exclusively Pearson airport. Might have been acceptable and understandable during Covid, but this is September 2024! CEO must need another bonus or the Feds to throw money at him! Sad to say that they’re the biggest ... (can write what the word I'm thinking) company. Congrats.

Worst customer experience I have ever had. Got to love paying for a flight, then plans (flights) change and they won't give you your money back, but rather give you a credit that EXPIRES. Will never be using Air Canada for travel again. Was blown away with the terrible customer service.

Refused to refund my money back. You gave me a voucher I can't be able to use because I can't use your airline anymore. You took my money hard earned money. I hate this airline. If negate 1 star I'll put negative.

I give zero stars if there is option. I have an Air Canada Flight (AC-561) from YXE to SFO, I got boarding pass for flight AC-561 and next flight AC-562. We reached at Vancouver airport at 6:05AM, Now my Flight AC-562 For SFO at 8:5AM. When we went to gate #E72 to get Flight #AC-562 at the gate Canada airline employees took my boarding pass and my wife’s boarding pass. Tore both boarding passes and stopped me to fly. Were rude to me. I was surprised when we boarding passes and seat number given then how can they stop us to fly. We harassed at Vancouver airport by AIR CANADA Employees. Very unprofessional. Please guys don’t buy tickets for AIR CANADA. Don’t trust them. You will be also treated as we were. Stay away From AIR CANADA. I never recommend this AIR CANADA to anyone. That happened to me, can happen to anyone.

Canada Airlines for over twenty years has provided horribly managed service. Always delayed, hard to reach them by phone, never clear at the airport kiosk as to when flights are boarding etc. I have been traveling for over twenty years, always problems. We had a coupon and tried to give them a chance. Never again! Do not fly United either if you're going to Canada. They are affiliated with Canada Airlines.

Female stewardess on an Air Canada flight from (September 9, 2024) Montreal to Portugal squirted scalding hot liquid from a hot meal they were serving onto the side of my head and ear. The stewardess just laughed and said, "Did I spill that on you." I asked for some napkins, but she laughed and said, "I don't have any." She said that there was one napkin in the utensil pouch. She later came back with some napkins and said she was sorry. I asked if she's aware to how hot the liquid was. No answer. I got a burn blister on my ear. If you can avoid using Air Canada do so.

Flight out was delayed on Saturday - twice - so Air Canada changed our connecting flights, causing us to re-route and have an overnight stay in Toronto. Problem was that they didn’t change our baggage tags so no luggage in Toronto. We arrived in Kansas City the next day…and of course, no luggage (3 full suitcases of clothes/shoes after a 10-day cruise). Air Canada has a very “small presence” in KC airport so no help there. AC Customer Service was less than helpful with scripted answers - file a claim and wait. United’s unclaimed baggage in KC called on Tuesday, bags arrived there (the original last leg of trip). They would get luggage to AC the next morning.

I don't know enough about the pilots beef with AC or what AC has with the pilots. That they can't figure it out is upsetting. That they're allowed to have a virtual monopoly on Canadian travel and still have the right to strike - bizarre. My issue today is that our booked flights are likely during the strike period. We booked the flight with points, so getting those refunded was easy as well as the taxes that are no longer due to the government. However, AC is refusing to refund the seat selection fee we paid. For some reason, AC thinks they have earned the seat selection fee for a flight that is at risk of not happening and which THEY recommended we cancel. We're not going to be on the plane because of their strike - and now we have to pay. It's not right.

I booked Air Canada to travel from Boston to Newfoundland for a week. On the way there both flights were delayed over four hours. On the way home my flight from Halifax to Boston was cancelled and they rebooked me on a plane leaving two days later. I had to book my own hotel and there were no vouchers offered for meals. I paid over $800 in hotel, transportation and meal costs. I gathered all of my information and receipts and applied for compensation. AC replied that I would get nothing because it wasn’t their fault. I love Canada but I won’t be going back unless I can get there on a US airline. Dealing with Air Canada is a nightmare. They should be ashamed of the way they treat customers.

We flew non-stop from PHX to YVR yet only 1 of 3 bags came on our flight. Several people did not get bags yet no one had the decency tell us anything. After standing at the baggage carousel for 30+ minutes we stood in a slow line of angry people with bags missing to fill out paperwork and be told there was not room for all the bags because they loaded bags from previous flights 1st. When I fly, I expect my bags to be on the plane and if there was a known problem have a customer service rep at the carousal. I went on a cruise ship the next day. I had to wear the same clothes for 4 days. I will never fly Air Canada again and let everyone I know about your crappy customer service.

Air Canada flight from YUL-YYC was cancelled due bad weather. The ordeal of reaching the airport, cancelation & returning was not the airline issue, however checked bags were exposed to the bad weather, literally soaked bags were returned after 8 hours of checking in literally ruining my camera, documents, gifts & clothing & damaging one of the bag. The same bags were heavier due to the soaking & had to be consolidated with no empathy the next day.

We had the worst experience with Air Canada from start to finish. We booked two flights to return to LA and paid extra for four specific seats. Just three hours before the flight, Air Canada changed our flight to a direct one, and the seats were completely different from what we had paid for. When we contacted customer service to address the issue, they refused to refund the money we paid for the original seats.

Flight got moved for 24hrs and they only gave $15cad food voucher. Average SINGLE meal costs more at the airport.... If I could give negative stars, I would certainly do. Do not recommend and will never use this company again.

My wife was notified after landing that her baggage was delayed nothing said about mine so after waiting we were put in touch with baggage handler and filled report (no response from Air Canada). Three days later get an email from Portway the baggage company. It included a phone number (called 16 times no answer) and no response with email. It’s a 50 euro cab ride one way. I can not believe Air Canada left us hanging like this. But I will get this resolved when I get back to canada and I am canceling my return flight and book with a reputable one such as KLM. Oh by the way still don’t really know where my baggage is. How disappointing it is they are allowed to use my home country in the name of their company.

First flight was delayed several hours due to plane needing mechanical service. We were re-booked on a new connection. While flying they canceled our connection. We were there 1.5 hours prior to flight and had plenty of time to board but were denied. I will NEVER fly this airline again. We didn't just lose hours...things happen. We lost a lot of money we spent on a holiday we couldn't get to! Why cancel our flight? The connection said our seats were still available, but Air Canada did not want us flying with a competitor when we initially booked with them.

If USA Federal Aviation Laws are applied, then this outfit (Air Canada) could not operate in US Airspace. Without details, they are fleecing unsuspecting US Citizens for changed flight fees policy required in Canadian Dollars, but harvesting more, because the booking was in US Dollars and thereby charging more fees in US Dollars, to fleece from US Citizens. Nice. What can be done for a "Few More Bucks of Corporate Greed?" I Called the customer service number within the 24 hours' time frame to cancel for no charge. NO GO. Never mind the 1 hour and 47 minutes wait time on their customer support line to then charge $100 change fees because it was 10 minutes over the 24-hour policy when the assistant answered, while I was waiting on the telephone for assistance. Unbelievable, simply put, the worst airlines hands down!

Cancelled my connecting flight for 24 hours…. Agents told us we would have our hotel food and transportation refunded. What a joke… where do you eat for $30.00 over a 24 period. Where do you stay in an airport hotel for $300.00. My hotel/food bill in Montreal Airport was $806.00. Air Canada agent directed me to the hotel and offered a web address to submit my expenses. I received only $360 for two people when I submitted the $806 Marriott Invoice from Montreal airport hotel. The agents at Airport say one thing. The customer relations department do another. What a disgrace… I booked with Aeroplan points and receiving no compensation. Plus I was charged by hotel in Amsterdam as a no show due to flight being cancelled.

I purchased a ticket from Ottawa to Montreal then from Montreal to Madrid. Then, a little bit later, I wanted to cancel the Ottawa to Montreal ticket and only take the second flight. Air Canada not only did not refund me but they also charged me extra to cancel the ticket, even though they get to resell the seat again. Imagine being charged by Walmart for returning an item!

We were coming back from Tampa. A 2 hour+ ride has been delayed for 20 min after 20 min. Then we we landed, we have to wait another 15 min to get in. We took off at 10:50 am during lunch hours. And even though we were willing to pay for the overpriced food, there were no pizza or burger. Traveling in the last 20 years has seen a drop in service level while the price continue to go up. Before, the seat was larger, there were more let space. Now we are squished in a small seats with knee touching the chairs. We are only getting half a can of drinks, we need to buy food now. Our luggage space has been reduced significantly. I think we should go back to road trip.

A family member needed to fly to the UK. They had had unscheduled emergency surgery and were prohibited from lifting anything heavier that 10lbs. We were informed that the wheelchair option would be a good choice as she would be taken to the gate, and not have to lift her carry on bag which weighed approximately 15lbs. Upon arriving and checking in at the accessibility counter she was placed in a wheelchair and immediately informed that her "assistant" would not be lifting her bag. She was forced to handle her own carry on bag, and upon arriving in Edinburgh there was nobody to meet her and assist her with deplaning. Air Canada continues to show very little customer service and even less humility.

I had mistakenly misspelled two letters in a passenger booking, and Air Canada refused to correct the name on the ticket and would not issue a refund, or a credit. Pure larceny. I am told that A/C's motto is "We're not happy, until you're not happy."

I travel on business often, within Canada and internationally. Over the last 2 years only about 10% of flights were on schedule (always amazed when they did). Inbound late, mechanical problems, need software reboot (never comforting), short staffed (or crew late coming in)… No winter fudge factor in their schedules for deicing (so missed connections) and ridiculous lineups at customer service. Many flights canceled completely with customers already checked in at the gate — next flight hours later meaning missed meetings. Staff rude even in business lounge (where they refuse to help with rebooking cancelled flights in Ottawa). Pretty sad.

I flew with AC with a family 5 from Toronto International Airport to Vancouver on Wednesday, July 31 checked in 1 luggage only to arrive at my destination and realized that all the valuables in the checked luggage were missing. I don’t usually lock my checked in luggage because I never had such an experience before. I’m so devastated. The most annoying thing is the item I specifically paid for checked-in luggage was stolen and traveling back to Toronto will warrant I had to check in empty luggage. I lost my money and valuables. It’s so sad and disappointed.

I am too exhausted to go into all the details of the terrible and rude staff and our horrible experience with Air Canada. But, when we took off from Montreal and then did an emergency ‘landing’ back in Montreal, the Air Canada staff told me directly to my face, “you should just be happy to be alive.” I was flying with my entire family and my too terrified young children. Photo below shows my daughter in the ‘tuck for your life’ position. Thanks for the memories Air Canada.

If you enjoy having your own clothes, toothbrush, clean underwear, etc upon arrival to your destination you may want to consider carrying all those items with your person at all times. Checking baggage will definitely not make it to the destination when you do, so plan accordingly.

I have been a loyal customer of Air Canada for many years, specifically during the 13 years from 2008 when my job required frequent travel. Whenever possible, I chose Air Canada for my journeys. However, I have observed a decline in the quality of service, particularly after significant events such as 9/11 and the COVID-19 pandemic.

I booked my roundtrip flights with United Airlines and at the time of booking, it stated that the checked bag charge was $75. I flew on Swiss Air on my departure and the checked bag was charged correctly but on my return flights with Air Canada (AC), the same checked bag cost me $85.20. When asking why, AC referred to the trip itinerary which was came out later after booking was done. It stated from 75 USD and that was the reason why I was charged more than 75 USD. AC has poor customer service, refused to assist customer, and conduct dishonest business. Do not fly this airline because it can cheat on customers any time with no reason!

I frequently fly between Ottawa and Halifax, and recently have noticed that Air Canada has been sub-contracting to PAL and every single flight I've flown with PAL has been delayed. Not only that but PAL has tiny overhead bins, requiring gate check for standard size carry-on, which is annoying, seeing as whenever I get the bag back on the opposite side, it always seems to have new damage. Although I fly A/C because I collect Aeroplan, I think I'm going to have to switch to Porter or Flair.

April from baggage claim services is an exceptional employee. She was helpful from the minute I was standing by the belt looking for a lost suitcase. She facilitated a bizarre baggage situation and was friendly to our family. She worked functionally with helping out family and other families in similar situations. I observed her pay mindful attention to other coworkers and multitasked well. A well rounded employee. Thank you April!

The international flights were ok, and we, thankfully, as a large group, did not have to endure the cancellation of our flights to and from California to Italy and Spain. We suffered minor delays due to mechanical issues, but not too bad. However, I checked my bag in as I normally do upon my departure, and lo and behold, they could not locate my bag for some unknown reason when I arrived in San Diego. The only explanation they gave me is that they scanned my bag leaving Barcelona and nothing after that.

Halifax to Montreal on a noise plane, sound like the engine were inside the plane. I have to pay extra money in order to have a decent size seats because I have a bad knees, is not still too small,. Montreal to Halifax. It was worse. They give me a small seat, when we arrive at Halifax I could stand up because my knee. I was the last person on the plane with a lot of pain and no help from anyone of the Air Canada crew. ..and is no way to call Air Canada because they don't care and don't want to hear about customer. And I got another 2 bad experience. No more travel by Air in Canada.

It is seldom I crawl from beneath my rock to use my voice- may my fellow introverts see my courage and my plight- but alas, the recent experience[s] I endured at the hands of Air Canada (and their employees who were in dire need of naps), I must make my presence- and my upset- known. Set the scene: my dream vacation, a trip to Japan I’ve dreamed about since childhood. Covid turns all these plans into a hot, steamy pile and it’s not until 2024 that we are able to get those plans back in the air (or- as the case may feel- on the ground). Our initial flight- the first of six- was fine. The remaining 5, though? Simply put: this has been the first and last trip I’ll ever take with Air Canada. I’d sooner curl my ** up into a box and ship myself priority than use Air Canada again.

I recently tried to fly Air Canada to France. We flew out of Toronto to Montreal. Once in Montreal, they cancelled our flight after boarding with no explanation. They rebooked us on a flight that would get us to France 2 days late causing us to miss the boat we were supposed to be on. When we told them about this, they made us rebook with another airline. The employees were obviously frazzled and not willing to help rebook customers. On our way home, they cancelled our connecting flight from Montreal to Toronto. I have no faith that this airline will honor booked flights. I purposely booked with Air Canada over a budget airline, and had my worst travel experience to date.

My flight was from (AC43) Delhi to Toronto on June 27, 2024, and my experience was really bad. I asked for a cup of juice from the flight attendant but she gave me a bottle of water and later when I asked for the bottle of water, the same flight attendant asked me to go at the back and take water by myself. The flight attendant was rude; I don't remember her name, but her nationality was **. This was my first time traveling out of my country, but the customer service was disgusting. I will never recommend Air Canada to anyone.

Wouldn’t the best approach be to ensure all is in place before inviting persons to board the aircraft? If it was an attempt to not announce a flight delay, definitely and sadly your inaction towards being proactive did cause a delay!!! Keep it up though, way to go!!! Sadly on both leg of this trip Air Canada due to delay cause major disruption to my plans. BEST Poor Service Award is bestowed upon you on Canada.

We experienced the worst customer service experience with Air Canada on a recent flight. I have an Air Canada credit card that offers myself and my spouse free checked luggage. When we went to check into our flight the agent refused to give my partner the free checked luggage and was extremely rude to us. When we followed up with an email to Air Canada customer service they refused to reimburse us for the expense even after I sent them all of the credit card documentation outlining our entitlement with no explanation from them. Unfortunately in Canada we are often forced to travel with Air Canada due to the lack of competition. I don’t recommend this airline.

The worst airline my friends and I have ever used!! They canceled our direct flight and moved us to a different plane almost 8 hours later and then lost our luggage!! We missed prepaid accommodations at our destination and refuse to pay is back for our monetary loss. They weren't even compassionate or willing to talk to us. We stood in line for 10 minutes as they ignored us in line. Then when I asked a question I was given a card to call their customer service. When I called customer service I was told I needed to file a claim online. After all that Denied! I would not ever use them nor do I recommend.

The most unreliable airline with 0 accountability. I am yet to have a flight that flies on schedule/doesn’t get cancelled. Never received a compensation. They have a complete disregard to people’s time and jobs. Never reliable. Expensive services. Shameful.

I wish I could give them -10. Today I was flying from Montreal and the flight was delayed by two hours. They got us on plane so they don’t have pay customer delays fee and kept us on plane for additional 45 mins.. No drinks served, no apologies offered, no empathy for people connecting flights and after departure 30 mins into flight crew decided not serving drinks either. Great job Air Canada. You are the worst of the worst airline in world.

AC 141 to Calgary June 24th 2024. Besides flights cancelled, delayed, or seats reassigned on our vacation, on our flight home lots of us were told all our carry-on had to be checked because there was no more room. Unloaded medication, electronics, etc. Then, we got on the plane and discovered LOTS of room for luggage. Cabin staff said "we told them". But shrugged.

LA to Thunder Bay. Leave LA at 6:30am and arrive in Thunder Bay at 6pm. Easy right? Not with AC. Two cancelled flights, two further delays, a missed connection and an overnight at a hotel with 0 amenities (no gym, no breakfast, no restaurant) in a beautiful industrial area of Toronto. Next time I plan a trip to Canada, I’ll fly to the closest US city on an American carrier and drive the rest of the way just, to avoid flying AC again.

For Christmas I booked my dad a flight from BC to Ontario to visit me. He is 6’4” and recently had a knee replacement. Both of his knees are badly damaged. I booked him a premium economy seat so he could have more leg room. This flight was booked six months in advance. On the day of the return flight, Air Canada cancelled the flight and then replaced the plane with a smaller plane and moved my father into a window seat in economy. He also has prostate problems and needs to use the bathroom often.

Do not book with them. My flight was delayed for 4 hours and only at 11 pm they told us that the flight is cancelled. The airline took care of hotels, transportation and food but when I got to the hotel I was talking to the staff and they told me it happens all the time with Air Canada.

Do NOT fly with Air Canada. They damaged my luggage, had mechanical problems, more than one plane was late, unprofessional flight staff, and gave us the worst flight experience of our lives, and we had business class seats! Food was terrible. I mean TERRIBLE! And they changed our business class seats after we chose them and booked without notice! After all of this, they wouldn't even compensate us with the minimum, a free upgrade to business class on our next flight. Terrible customer service. THEY DO NOT CARE ABOUT CUSTOMERS! Stay FAR away!!

I would not recommend purchasing the flex tickets from Air Canada. My family of 5 flew from Vancouver to Osaka and we were sent a notification that our departing flight time was changed by 10 minutes, no big deal so we accepted. We did not know this also changed our return flight from a 2 1/2 hour layover to a 8 hour 45 minute layover. When I reached out to customer service, they would not do anything except have us pay for the additional fare charge to change our flight back to what we had originally booked. This is completely wrong. We chose this airline because of the flight times and they should not be able to change our flight then try to charge us more to get it back to what we originally booked. Will NOT use Air Canada ever again! Stick with ANA or JAL who actually care about their customers.

People who work at the airport are not considerate. They don’t think about their customers only thinking about themselves. They don’t care even though their customers are in hurry to be at the gate before the departure time. They should support how their customers feel making comfortable first.

I was very disappointed with services when booking my latest flight. When booking through Kayak, I was under the impression I was buying refundable tickets as I paid extra for the protection through “XCover”. The dates of my trip were switched and although I wanted to book through Air Canada for the new dates, no refund was provided for previous tickets. I was told to communicate with Kayak, then Air Canada, then Xcover, then back to Air Canada. Very unorganized and not great customer support. I now understand the “AFD”-Always Fly Delta.

I recently paid $5700 for a flight which was business class outbound and only premium economy return YVR-HKG. On the business portion from YVR-HKG the entertainment system and screen malfunctioned including constantly turning on in a dark cabin while most were trying to sleep. I book business class for 3 reasons, comfort of seat, entertainment value, and meal/ in-flight service. When one of these 3 services is not provided then I am no longer satisfied with the fees I paid for this class of travel. The Head-purser tried to reset a number of times then 2 flight attendants spent all kinds of time taping 2 cushions to the screen.

PLEASE BE AWARE. RUN AWAY. THE WORST FLIGHT EXPERIENCE EVER. ONCE YOU HAVE Booked your trip you can never rely on them. They may cancel your flight according to their convenience at least 4-5 times. They will reschedule your flight according to their adjustments and just will say sorry for inconvenience. They are very well known for delaying the flights. I have lifetime trauma for AIRCANADA now. And will never in my rest of the life book with them. They don't care about their customers at all. I'd rather stay home than travel with them.

I thought Air India was the worst flight, little did I know Air Canada has surpassed them a long time ago being the worse airline of all time. The flight got cancelled for a reason they never told us.

Wow, pulled away from the gate just to return for mechanical problems, therefore missed our connector and could not book us on another flight till end of the day where they could not sit my wife and I together, lost our luggage for 3 full days, though telling us it would be there when we arrived in Miami when we got there, confirming it was there and to be delivered to us and the phone follow ups for hours trying to straighten it out, before they got it to us. Absolute nightmare and did not enjoy losing a day of vacation sitting in an airport. Book another airline.

I recently had the most deplorable experience of my life with Air Canada. From the start, the check-in staff was rude and inefficient, making us wait for hours without any valid explanation. Once on board, the plane was filthy and smelled bad, the seats were uncomfortable, and the entertainment system didn't work. The cabin crew was impolite and unprofessional, ignoring passengers' needs and reacting with hostility to the simplest requests. The flight was delayed for several hours with no clear communication from the airline, and to top it all off, my luggage was lost upon arrival. Air Canada showed no compassion or willingness to resolve any issues, displaying a complete disregard for its customers. In summary, flying with Air Canada was a nightmarish experience that I wouldn't wish on anyone. Avoid this airline at all costs!

Very bad experience. Their policies are not clearly mentioned. For emergency, it’s the worst flight ever. Transit visa will take 1 month and no show policy is worst. I would not recommend this airlines to anyone.

I rather fly Delta than Air Canada. I always have good experience with Delta. I flew to Canada with Delta and I thought I was going to come back with Delta. All of of sudden I see that I am coming back with Air Canada. The people seems nice but, their service sucks! I think it is all about making money in the aircraft. They only sell their snacks, you get no snacks for the entire flight. How cheap is that? Paid all that money but, can not even provide snacks for the passengers. Their aircraft is so old the seats are squeaky, the monitor to watch the movies are old and don't work. You can tell customer service is not their priority. I will make sure that I never fly them again when I go to Canada.

Was delayed in Traffic due to accident, tried calling Air Canada for assistance and they recommended I cancel and wait for stand-by. My flight on the way there was delayed three times and almost missed my connecting flight. After talking to airport staff and Air Canada, the plane I was to be on left earlier then originally scheduled. Why when travelling to other places do we have to wait for passengers who are delayed, but when I alert the everyone of my delay Air Canada flight leaves as I am at the tunnel to the plane.

My family and I (7 of us) have just gonna back from a week long vacation to the DR. When booking our trip we had our travel agent request a wheelchair for me as I walk with a cane and use a walker for longer distances. We knew the airport would be too much for me, hence requesting a wheelchair. When we got to Pearson airport there was no wheelchair for me, even though my flight voucher clearly indicated I needed one. I thought "okay, I'll suck it up and just use my walker". Then I noticed on my ticket they had me sitting in the second to last row on the plane.

I booked with Air Canada for the purposes of an international move to the UK. I chose to fly into France because it was the only way I could fly with my dog in the cabin with me. I called and upgraded my ticket from economy to business so he would have more room. I bought a carrier that his head touches when he is standing but he is capable of turning around in. When I upgraded my ticket, I paid for pet in cabin, $100. Air Canada texted me when I was on my way to the airport to let me know my flight had been cancelled and they would update me in 30 mins. 30 mins comes and goes and no update so I call customer service who tells me they’ve rebooked me on the same flight for the same time just a different plane. And they DIDN'T TELL ME. I would have missed my flight if I hadn’t called.

Flight was alright, you get room temp tap water to drink. I traveled Edmonton to Montreal non stop flight.. somehow they misplaced my suitcase with all my work... 24hrs later can't go to work and I'm holding up the job... I didn't brush my teeth, no toiletries, clothes etc. I am really frustrated... baggage tracking said it made it on next flight, was tagged prepared for delivery last night... This is the next day and still no suitcase and cannot go to work without my tools. Few years ago I got married. I brought hundreds of dollars worth of lobster from New Brunswick to Edmonton.. all disappeared in Toronto... never been helped or compensated. I made a scene and they called RCMP on me on top of ruining my wedding supper. Ohh and they tend to overbook flights too. They are asking you to give away your seat so someone else can use it.... very poor practice.

Air Canada operates as if it is the only airline in Canada. It’s literally the worst airline to fly within North America…if the staff aren’t rude then the flights are delayed. 3 of my last 5 flights have been delayed…and that’s over the summer months.

Worst airline I have ever been on. Was supposed to take a simple flight from Colorado. Have a short layover in Vancouver and then fly to Winnipeg and begin by 6 pm. They delayed my initial flight, missed my connecting flight, they gave me two more layovers, the last one was delayed and I didn’t get in until after 4 am. This is the worst airline I have ever been on and I have written Spirit. I have a bunch of people coming up to Canada in the future that were booked on Canada Air and have switched to United, thank God! You couldn’t pay me to fly with Canada Air again.

Air Canada does not care about the health of its passengers. Air Canada does not care about the health of its passengers. I am a registered nurse in the city of New York and I work for a hospital. A few days ago I tested positive for an intestinal hospital bacteria called c-diff which can kill. My infection was so strong that after a month of antibiotics they had to change me to another antibiotic for 10 more days because I developed resistance to the first antibiotic. When I bought the ticket I thought I would be negative for the infection but I am still positive and I need to finish my treatment and then they are going to give me fecal transplant therapy so that the infection does not continue to recur. I am a young person in my 30s who does not suffer from any medical condition but the bacteria is so strong that I have never been so sick in my life with vomiting liquid diarrhea up to 10 times a day chills fever and severe abdominal pain that I had to go to the hospital emergency to be treated.

Crappy airline! On all the flights I went with them, there was NEVER a flight leaving on time! I don't know how they manage to be that bad. I flew with them DCA-YUL round trip and not a single arrival on time. In addition, their planes are so small!!

Air Canada damaged my brand new Travel Pro Luggage on my flight out to my vacation. I did not have access to a computer while on vacation so I filed a claim the next morning once I returned home. Because it was filed too late according to their policies they refused to compensate for my damaged luggage. I replied that this was not acceptable so they offered me a $100.00 voucher on my next flight! Ridiculous! Now I need to purchase a new suitcase. That’s terrible Customer care! Air Canada used to be number 1 …Not anymore….way down on the list!

They NEVER leave on time and don't care! It's sad but we have a few options that I have no choice..But if you have a choice never take this airline! I feel bad for the workers since people take it out on them.

Don’t bother paying extra for a window seat. I paid ~$70 USD extra so that I could look out the window during the fight only to be told by the flight attendants that I need to close it as a courtesy to other passengers trying to sleep, as if that’s somehow my problem. If you can’t sleep because it’s too bright I suggest you invest in a sleep mask rather than making other people accommodate your wants. Otherwise the flight was fine and the food was alright.

I had a horrible experience with Air Canada by phone when I booked 20 tickets for a group trip last year. All tickets were not confirmed for no reason. Whenever I called customer service, they requested to cancel the order and buy new tickets. All customer service workers tried to sell tickets instead of helping me. Also, I booked with 6 discounted tickets together with discount coupon. Once one person cancelled, all other five tickets were cancelled as well. Customer service never told us anything, suggested purchasing new five tickets again. It cost over $2000 again. I called over 20 times to call Air Canada, I’ve never get good service. As a Canadian Citizen, I feel shameful to use Air Canada.

I have traveled with many different airlines, and by far Air Canada is the worst! The problem is that there is very little airline competition in Canada for some flights, and Air Canada has a monopoly on those, so they will just charge whatever price they want, and provide whatever bad service they want. You basically flight with Air Canada because you don't have many options, otherwise, you would never use them.

AC311 canceled YUL-YVR with 200+ people waiting to board on May 3, 2024. People lost their connections or had to wait for the next day. Chaos. Avoid AC and WestJet. I had 4 out of 4 segments with issues (2 delays, 2 cancellations), you won't get there on time, even with perfect weather.

I would say they should name their company as Air Fraud. My parents travelled through Air Canada to India from Regina. The lady at Air Canada desk at the airport straight away charged 100$ stating that there's only 1 bag allowed even though it was clearly mentioned on the ticket that 2 bags are allowed. They didn't listen to us and charged 100$. Upon complaining for this charge now the airlines customer support replies that my mother was carrying 3 bags instead of 2. Even after following up with them they didn't bother to respond back since last 3 days. So this clearly shows that they don't have valid reason for charging 100$. They are money minded and tries to collect payments fraudulently. So be careful of this fraud before making booking through this fraud company.

A Horrifying Experience with AIR CANADA at Toronto. Deception, Theft, and Disgusting Management. AIRCANADA Management, I am compelled to express my profound dismay and disgust following my recent experience with your airline. To put it bluntly, my encounter with AIRCANADA was nothing short of a nightmare, highlighting the epitome of incompetence, deception, and outright theft.

Absolutely the worst online booking system. What a scam and a joke, and their customer service is an even bigger joke. Do NOT transfer points to Air Canada, they will not let you utilize points appropriately. After spending 2 days back and forth on hold with customer service, they essentially took $130 worth of my points and told me I can’t use them and they can’t transfer them back to my credit card account. An airline that purposely scams people? No thanks.

One of the worst airlines!!! Do not use!!! We had a "pleasure" to fly by this airline, the first and definitely the last time. It wasn't a direct flight, we stopped in Toronto. Both flights were late, and we didn't know if we could make it to our cruise in St. Martin. I talked to the passenger in the airport, who travels to Toronto every three months, and she told me, that they are always late and often cancel their flights without any chance to get on another flight (it's what normal airlines usually do). This is not a private airline, it belongs to their socialistic government, which explains everything. The service on the plane was awful, they even didn't serve us coffee in the morning. The best part was, they lost our big suitcase and we went on a cruise without clothes, shoes, swimsuits, toiletries, etc.

Air Canada is probably the absolute worst airline in the world! Overpriced, always, always late! Every single flight is min 40 mins of delay. Lose baggage on the regular, staff is miserable. They charge for absolutely everything on board... except the one free beverage you'll get cause they never have anything and flight attendants are slow. I'm Canadian and will never fly with them again.

Baggage was delayed then abandoned in the Dominican airport. Had to reach out to the airport directly to get it by day 5 of a 7 day vacation. The bags had been there for 4 days but Air Canada customer service couldn't help or direct us to who to contact.

Air Canada has turned into a cheap "Nickle and Diming Airline". Keep changing the rules in order to extract more revenue. Just yesterday, if you checked in within 24 hours of your flight, you could choose any open seats available within the economy, or your booking class section. Now they want $25, possibly more if it’s a sun destination, or a longer haul flight. For me, they will no longer be considered a top choice when flying any more. That is just petty and cheap in my mind, and a money grab. Even just moving laterally to an aisle or window seat will cost you $25 or more for that "privilege". The "Customer" is not their primary focus, or loyalty. It means nothing to Air Canada, only profit. Air Canada Fail!

Our experience with Air Canada was disgusting. The story goes we were late, and rightly so it was our fault, being we are not from Canada and we weren’t expecting traffic to be backed up that much, we understood there were a few options. However, when we asked the Supervisor, Natalie at the YYZ Airport what our options were, she instead proceeded to tell us “You don’t complain about the traffic when you go to New York, do you?” And proceeded to yell and raise her voice. It was horrible customer service, customers don’t need supervisors or anyone for that matter to teach them a lesson, they only need an answer to the questions they ask, period. Do your job, that’s it. But anyways, Air Canada must have been desperate for a supervisor because they chose a trashy, unprofessional one, with horrible mannerisms.

Never have been so embarrassed to be a member of Aeroplan and a regular passenger on Air Canada. I wish there was a single issue that resulted in this situation as stupidity can be forgiven in a one off scenario. But bad service is bad service and when it is combined with lying and deception it quickly becomes intolerable! I have copies of the emails surrounding my complaint and eventual review. While not anticipating any action on Air Canada’s part given their well known decline in service (higher prices and lower service at levels throughout the organization). While an unhappy experience on our travels to Barbados (Confirmation # **) I recognize that damaging customer-suitcases is a reality of travel but still it is inconvenient when you can wheel your suitcase as it was intended. I have attached a picture of how I received my suitcase in Barbados.

It's difficult to remember everything that went wrong, it's easier to remember the few things that went right. Our flight from Kamloops to Montreal was great, we got on the plane in Montreal to head to DC and were told that a windshield wiper wasn't working and they needed to rebook us. Off we went to stand in an enormous line up only to be told they couldn't fly us out until the next day... And we'd be going to Toronto and then DC... Ugh. Then we were told to book our own hotel and get reimbursed because they didn't have enough booked. We were handed $30 in vouchers for food (dinner, Breaky and lunch) and sent on our way. We were back at the airport bright and early only to be delayed, delayed, delayed, canceled... Back to the line up for a hotel and vouchers. The worker there was wonderful and upgraded us to the Fairmont, a beautiful place. We were once again booked into an extra connection... Ottawa to DC the following day.

To say that Air Canada is the worst Airline in the World will still be a huge understatement. The flight crew and customer support team are very good but senior management including the CEO are the worst and should be fired without question. It is their policies and greed that has destroyed this once amazing airline. Worst part is that the crew has to take the abuse from the customers.

Not recommend, change scheduled on us to many times. This time return flight delayed by 12 hours. No form of compensation for disagreements caused by this. You never get a reason for why they did this.

Air Canada's lack of customer support and adherence to their own terms and conditions left me deeply dissatisfied. Despite their promise to rebook on another Star Alliance airline when necessary, they insisted on routing us through multiple connections, leading to a missed connection and a 24-hour delay. Their inadequate compensation of a $15 meal voucher for breakfast in a hotel which didn't cover the costs exemplifies their disregard for the passenger. I'll never choose Air Canada again and strongly discourage others from booking with them. #AirCanadaFail

Worst airline in Canada! Choose another. They don’t care about their customers and your complaints will be meet by someone who thinks they can speak English. We were treated terribly and the employee smirked and egged on tired and angry passengers.

Air Canada is the WORST airline - EVERY SINGLE time I fly you delay me getting to where I am going - this time by at least 2 hours - I will never fly you again if I can help it - Westjet is FAR superior to you - in fact as a Canadian - it's embarrassing you use the name Canada in your name - you should be ashamed!!

I was contacted by the company, who gave me a full credit, no penalty. I upped my rating, but it was still like pulling teeth to get them to understand.

Lost our large suitcase and infant car seat coming home. Though they tracked down the car seat, they could not find our large suitcase containing all of our belongings, including things needed for infant care. A friend of ours was able to find our bag at the airport we had departed from and then informed Air Canada. We were without our large suitcase for a long period of time and had to spend over $700.00 while we waited for our suitcase. It has been over a month since we have made a claim with Air Canada for these expenses and no one from Air Canada is getting back to us. Very poor handling of our claim and we are still out $700.00!

This airline was very disappointing. From the airplane itself to the staff. My flight number 4994, they gave me a flight time that was at 6:01pm but they changed my flight to 4:30pm without giving me a notice nor an email about it, which is very upsetting since I didn’t want my flight to be stressful. After getting to the airport and finding this out, I had to talk to the staff about this and they transferred me to a different airline even though I was supposed to be with them. The airline that they transferred me to United airline. Once I got on the flight with United airline right from the beginning the staff was very off putting with me. My English isn’t the best but I know when someone is giving me attitude and is being rude with me.

After some complaints that I won't bother to go into here, Air Canada offered me a 25% discount on my next trip anywhere, valid for myself and anyone else flying with me, for the next 3 years. Wow, more than I ever would have expected. Completely happy. BUT when I tried to use the promo code, it said that I couldn't use it now or in any days around my chosen day. Problem is that they don't tell you when you CAN use it. The very same thing happened to me about 10 years ago. Received a promo code, tried to use it, and no luck. No available dates for its use, apparently. Ever. The only reason I tried with Air Canada again is because it had a direct route that I wanted. But it's cheap, the flight attendants can be heard complaining about their jobs, they're rude, and on top of that, they lie to you. Help us out, WestJet! We need you to expand your international routes.

This is the worst service I have ever received from an airlines. They kept giving me the round around, calling different departments with no answers. First of all, the worst part was the flight attendant in Rome to YYZ. We had asked for priority exiting because we had a connecting flight to SEA (AC543). The flight attendant was aware that I was traveling with my husband who needed wheelchair assistance. She was very hesitant when I asked for priority exit and she told me that our flight was on time and that it shouldn't be a problem for us to connect and that we didn't need priority exiting. We took her word for it. When we landed in YYZ, we needed a wheelchair. We ended up waiting for a wheelchair (approx 15-20 minutes). Which I don't understand why the wheelchair wasn't there already when we landed. Then we got transported 3x to get to the US connection security checkpoint.

Again on return in Pearson Airport after checking in and security checks to boa at 3. 45 pm announced a two hour delay, This was not the only time this happened to me, I had previously disappointed experience as well multiple times, so I really and strongly am disappointed and frustrated with this airline and don't suggest using this airline.

Had an 8 o'clock direct flight from Miami to Montreal. The flight was first delayed by 8 hours then cancelled completely. They switched us for a flight with a layover in Toronto. From then on they gave us vouchers for food at Miami, but no restaurants would accept them because AirCanada was not paying the restaurants afterward. The flight from Miami to Toronto was on time, but the flight from Toronto to Montreal was delayed AGAIN. I'm currently writing this review while waiting for my plane. I have been in airports for 15 hours for a 3.5 hour direct flight I paid.

I tried booking a flight online and used a credit I had but when I went to pay the balance with my credit card I had to enter a code but did not receive one from my bank so could not complete my payment. I called Air Canada and was on hold for 20 minutes before I spoke to a customer service agent. She found my booking then put me on hold and then the call was disconnected. She did not call me back to complete the transaction. I tried to complete my booking online again but got a message the credit I had was now depleted even though my booking did not go through. I called Air Canada again and waited another 20 minutes and the next agent said I will have to wait until they reinstate my credit which can take up to 2 weeks. In 2 weeks the flight I was booking will have doubled. All because the 1st agent disconnected me and did not bother calling me back.

Thank you to Air Canada and flight AC8141 for the quality service and assistance. My husband, I and a small child were late for the plane from Edmonton to Calgary 07.03.2024 at 18:55. The staff of Air Canada and flight AC8141 showed their professionalism and humanity. They did their best and we still made it to the plane. Special thanks to the very good steward of the plane and all the passengers who were waiting for us.

A flight was cancelled due to "mechanical" issues. I was never contacted or rebooked on a new flight, I had to do this myself and it took over an hour and a half. Additionally, there were limited options to depart and all departures added over 24 hours to my travel, with travel to a new location that required a hotel night stay, transportation, and meals. We also purchased upgraded seats. They emailed back and offered NO, yep you heard that right, NO refund for anything. I would not recommend this airline to anyone! I have traveled with a lot of different airlines, I work in the international field. This was the worst experience and will not use them ever again.

Air Canada is literally delayed every. Single. Time. I fly with them. It's as consistent as the sun rising in the East. Unbelievable. They were even rated as the most tardy airline earlier this year yet still continue to have these issues. It's truly appalling. I fly about 40 times per year for work and need an alternative.

My wife and I had a horrible experience with the food. A prison food probably is way better. Worst airline ever. The flights are always delayed. Horrible. We are paying a lot to get the worst treatment ever.

I had a flight that was scheduled to leave at 5:30 AM and I ended up leaving at 9:00 PM from Saskatoon and getting to my destination 15 hours later than scheduled. I did not get any food or transportation vouchers, and very little information was shared by Air Canada. The messages were saying it was a weather issue in the morning, which was not the weather since 2 West Jet aircraft were taking off and Air Canada aircraft was not appropriate for the weather which was forecasted days before. So, don't blame the weather for bad operational processes on your end (do better and own your mistakes, Air Canada!!).

Recently I read a report in the news that Air Canada is the worst airline in Canada due to their delays and cancelations. I'm the type of person that takes every information with a grain of salt, therefore I didn't think much of it. But boy! Was I wrong! Now I can confidently tell you from personal experience that Air Canada is the worst Airline in the world. It's not even close. I fly a lot and I used a lot of other airlines, but with Air Canada, rock bottom is an understatement, I mean, even airlines in low income countries are far better than AC. At least they have better customer service. Air Canada is terrible in ALL metrics, I don't have enough words to describe it.

Very smooth Landing. Normally I'm afraid of Landing, but this pilot made a very smooth Landing and take off. I wish I can always travel when he is a pilot. He deserves a big compliment. He is the best pilot.

We encountered a significant change in our flight plans returning to the US from a trip to Canada. Due to a "technical issue" delay they were going to reroute us through 2 additional airports, including an overnight stay with no guarantee of room availability. After 1 hour of working with a customer service rep, we were booked on an alternate itinerary for an 4+ hour delay to our final destination. We made a claim on the website for the delay and received a response that we were not eligible because the flight delay was less than 3 hours. Our actually delay was 4.5+ hours and when I responded to the customer service rep with this info, I received not further communication. I also sent 3 follow up emails without any response from customer service. We will no longer fly Air Canada. No wonder they rank worst of North American Airlines on on-time arrivals - **.

Air Canada lost my luggage for two months even though I had an air tag and called multiple times telling them the exact location. I had an 18-day trip where all my son’s clothes and toiletries were missing and they told me whatever I purchased would be reimbursed. Now after the fact they refuse to compensate me anything even though I filed the claim exactly as required with proof of purchases sending the receipt thay are all time-stamped and show the location. They will not tell me why they denied my claim, only that they are not changing their mind. I will never use them again nor will I recommend them. I now see why they are rated so low. Awful company.

I was traveling from Toronto to Punta Cana, and Punta Cana to Toronto. With 4 kids, my wife all together 6 people. I have 1 year old girl and 2 years old son. 11 and 9. So from Toronto to Punta Cana I got boardings online, my daughter 1 year old we took on lab, from Punta Cana to Toronto, I ask on the desk to give me baby bassinet. The guy name Carlos ask me I give you and he was asking money from me, I don’t get that why, he all of us give the boarding on row 40B C, D, E, G, again my kid become sick, it’s a fraud airline.

Last 4 flights delayed because they don’t have crew and pilots, missed 2 connecting flights. Weather and uncontrollable circumstances are one thing but this is ridiculous. Fly with anyone else if possible.

I had sent home boxes of Lindt and many other chocolates. Most of the boxes upon arrival were found half empty. This is very cheap conduct. It's just not chocolates that I sent from far away.. there is lots of thoughts and loved packed. Imagine you receive a package touched and played around by some stranger. Please pay them enough so they could buy their own stuffs and stop stealing from others' boxes.

Air Canada and Aeroplan do not offer customers a standard method of upgrading from one class of service to another. I spend over an hour on hold and could not get a straight answer to questions on upgrades. Not acceptable!

I had a connecting flight in Montreal arriving from Milan late already 1:30 hours due to a mechanical problem which I have a proof from a friend working at Air Canada, informed attendant that I am a doctor and I have 2 surgeries on Monday morning but before landing on first plane I found out that they cancel my ticket already before landing and they already prepared an hotel for next day flight, begged them to let me catch the second flight which I still have 45 minutes but all attendants were ignoring my request which results in losing my scheduled surgeries. Patients were specially prepared for Monday morning and the worst is they didn’t allow me to have another flight with another airline and the one they got me in second day it’s not a direct flight but also has a transit plus they don’t know where are my bags because I got 3 different answers.

I called Air Canada to make a number of changes to a very complicated ticket with an imminent departure. Sabastian was able to do everything I needed in 10 minutes. That’s what I call customer service. With a smile.

Airline left behind our luggage both ways in different countries we transited from. Moved us from our paid for selected seats, had no regard to needs of disabled passenger. Came home two days ago, still do not have my disability equipment. It took us over 30 hrs to travel, only 3 of which was due to weather delays. We were denied boarding in Frankfurt because the airline said we did not check in for the flight which was our connecting flight. We are seniors and one of us is disabled. The promised wheelchair service was not always made available. Conflicting instructions at Montreal airport made walking without my walker was plain torture. We are home now, without any of our 3 piece checked luggage one of which is the walker. Both of us are sick.

Our family experiences with Air Canada have been extremely poor and completely unacceptable for the year 2023 as well as recent 2024 flights. We were bumped from ticketed and confirmed seats on Business 4x in 2023. You can never be sure that you will actually board your ticketed flight. They sent us less than our cost of our ticket, they sent us - flight passes as well as a e-transfer that we could not utilize because Air Canada did not include a password to claim the e-transfer. How a company can stay in business running it this way is quite unbelievable. But you know how - THE FEDERAL GOVERNMENT created this travel monopoly where the customer is always disappointed because this company cannot get their stuff together. When you call in to Air Canada they say "Fly with Confidence" are they absolutely delusional?

This was the worst of all trips with Air Canada. For a price of $3.5k and a trip of 16.5 hrs it's really sad to see the facilities offered and there is no comfort at all. Painful seating, pathetic food and staff feel as if they are more privileged than the passengers with the attitude they show is really below par for any firm providing customer services. Hopefully airlines improve their services for the price they charge which seems to have almost tripped from pre COVID times but service quality has degraded to be even rated as a international carrier. So disappointed with the airlines.

At AirCanada. Sorry to bring up this here, but the quality of customer service has gotten very disappointing from last couple months, My pregnant wife and myself had to cancel or try to get credit for flight on 26 Jan 2024 because due to medical reason in her pregnancy, there are some serious complications for her while travelling long flight so her doctor, wanted her to avoid flight, So we tried to call customer service several times even within Canada but the way staff responded felt like they had no idea about giving a future flight credit or to help a regular customer during a medical emergency, I thought I will have hard time with KLM flight to get credit but surprisingly KLM overseas staff was more understanding and resolved the issue for giving us future credit in minutes, Whereas for Air Canada, I had to go through my online account myself and figure out the credit, even after talking to 3 different customer care representatives. My contact will be (**).

Very bad. Wasted the whole damn day try to book. Waited on the phone for 1 hour all the five times I called. When finally somebody called me back. They hung up. Never called back. Called them again. Another hour waiting and nothing. Stressful.

My mother in law was very well taken care on today flight AC 1003 at 3:05 from Fort Lauderdale to Montréal. I want to thank everyone that took care of her, upon departure until arrival. It’s an excellent service for anyone requiring wheelchair assistance. We are 100% satisfied. Thank you all.

I wish I could leave a ZERO star review. They lost my luggage damaged and STOLE from the one they returned to me. Very unprofessional. When I contacted customer service, they ignored me, hung up on me and closed my case. To this day, I have not received an email response despite emailing them more than 10 times. They owe me 2 grand in reimbursements and should reimburse for my baggage fees but instead they keep running their scam. I filed with BBB, even though they aren't part of it and I intend to share with anyone and everyone I know to AVOID AIRCANADA LIKE THE PLAGUE.

My partner and I used United to book our flights for our Mediterranean cruise. We purchased our seats so we were assured to sit together as I have some medical issues. We choose our seats very methodically. Two days before our flight she checked the flights so we could arrange our pick up from our home airport. She saw that the flight was changed to Air Canada and the seat reservations were removed. We had to spend an additional $217 to repurchase our seats. The choices were minimal. We went from a 2 seat to a three seat and it was very cramped. We were not notified of the change. Had we known, we would rather have changed the date of the return to assure flying with United if we had to spend the extra money anyway. The flight from Athens to Toronto is not a short flight.

On the Calgary to Toronto evening flight one of the stewardess said ______ guys are all stupid and she was referring to an entire race. The other stewardess agreed wholeheartedly. Neither of these stewardesses were **. Domestic Flights were a pleasure and for almost 30 years I took them. Now they are not. You must screen out undesirables like these two young women. They are disgusting and terrible. They also kicked us out of where we were sitting. My wife is physically disabled and needed the seats at the back.

We were checking into our flight leaving Paris to Vancouver 24 hours prior to departure and 2 out of 4 reservations had disappeared. No communication from Air Canada to inform of us of this change in status. We had were told by customer service support we had to re-buy the two tickets, this time triple the price we paid originally as it was now 24 hours before departure date. Air Canada admits they knew about the cancellation 3 weeks prior and did not provide any communication at that time.

Recently had the unfortunate experience of flying with Canada Airline, and I must express my deep dissatisfaction with the overall service. My flight, scheduled for yesterday, suffered an inexplicable 15+ hour delay, causing immense inconvenience and frustration. The lack of communication regarding the delay was particularly distressing. Passengers were left in the dark, unsure of when or if the flight would eventually take off. This level of disregard for passengers' time and well-being is unacceptable. Furthermore, the in-flight experience did little to alleviate the frustration caused by the delay. The overall service was subpar, and the staff seemed ill-prepared to handle the situation professionally.

I made complaint but I did not get any explanation during seven month my case #** booking #**. Some Customer Service Manager Qurrtulain ** answered to tripcentral.ca through we bought the ticket. This is disclose information if we did permission to tripcentral.ca. What is it? We send the letter to customercara.serviceclient@aircanada.ca April 22, 2023 #**. Nobody contact to us. We were suspend from our flight for one day. We did not do anything.

Unable to reach Aeroplan after calling morning, afternoon and evening, the phone line is shut down due to "high call volume", what is the point of having 1800 phone number when no one answers the call in Aeroplan and what is the point of using the royalty program to retain customers. I will not use this Aeroplan credit card, and I will avoid taking flight from Air Canada.

I am disabled, so flying is even more nerve wracking than it used to be. Atsuko with her kindness, compassion, and dedication to service took great care of me. This could only have been a better experience if I could teleport to my destination. Thank you Atsuko if you ever see this.

I was 80 minutes early for my flight. But the ladies told me that you are 9 minutes late. I have to stay overnight at Toronto. I will not travel in it again. The lady didn't even try to help me. She told me call Expedia.

Remarkably poor customer service... Our initial flight was delayed out of Boston for a "safety" reason, what I have gathered is that this is what they tell you so that it can not be their fault. We landed in Montreal and when we got off the plane, were handed ticket changes to give us a 3 hour delay in Montreal, send us to Portugal and give us another layover there before heading to Milan (adding roughly 7 hours to our travel and making us miss everything we had planned and already paid for in Milan).