Air Canada

We missed our connecting flight due to delay in reporting the whole case at Toronto Airport to Air Canada. It's been 6 Days. We haven't heard back from Air Canada yet which shows how they handle customer grievances. No communication and Zero Responsibility towards serious issues. Will never ever travel through Air Canada again. Never ever trust the staff whatever they say, it's a clear indication they are misguiding the passengers and keeping them in a dilemma by bringing last minute options where you can not understand their thought process. I will never recommend Air Canada to any friends or family.

Once a representative answered I explained my situation and I requested a full refund due to the fact that is is a serious health concern. The representative on the phone told me explicitly this had nothing to do with air Canada and and I would still be penalized fully and when I asked to speak to someone above him he told me that they were only going to say the same thing he said. Other students in my class that booked with Delta got a full refund almost immediately after explaining the situation. This saddens because not only will I not be going japan I will also be out almost 50% of my ticket price for a health issue I have no control over!!!

Irene

I went to Toronto and the good news was that the weather was bad and all planes were grounded, so I got basically saved by god! I can confidently say that the service on board flight from Toronto to dubai was close to a nightmare. Hostesses were extremely rude, ignorant and barely showed up during the flight. Almost all toilets in economy class clogged and we couldn’t use them for the second half of the flight not mentioning the smells and garbage that was all over the plane without anyone giving a ** from the hostesses.

Coming back from dubai I used Lufthansa to Frankfurt and AC to Toronto and that was when I realized that all management of AC has to be thrown away and replaced by professionals who know how to manage their business. It’s a shame to have such a low quality service in AC while other airlines are ages ahead of us. I will never be using AC again and that’s a promise for my safety and dignity as I always prefer to be treated with respect and have my business appreciated. Shame on you AC. I have taken photos if any official would like to see how their business is being screwed up...

When I arrived to Newark I did not have enough time to get my flight. Finally when I got there I was told I missed my flight. Instead to help me one of the representative of Air Canada yelled on me and tried to force me to pay $150 for a ticket change. Then she said, "I DO NOT HAVE ANYTHING TODAY FLYING TO MONTREAL UNTIL NEXT DAY." I said give me anything just to leave and not to sleep again in the hotel. She said, "UNFORTUNATELY YOU HAVE TO PAY FOR A TAXI AND THE HOTEL." I insisted not to pay and not to leave until they find me something. Finally they did. I got a ticket to Toronto and then to Montreal.

When I got to Toronto again I did not have enough time to change the plane. I ran not to miss my flight. When I looked on my ticket there was not a gate number. I stopped to ask a question to one of the Air Canada employee. I said "I am sorry. Can you help me? My flight is departing soon and I will miss my flight." He said "it's good". He did not help me at all. I do not understand why Air Canada keeps this people. I have missed my business meeting for next day. It took me 24 hours to get to Montreal. I am disappointed that Air Canada could not provide a hotel for their passengers.

4 Further, at Delhi (destination), all passengers were told to fill in a form regarding personal/baggage details and address. No PIR Number was provided to us though a copy of an unsigned/unstamped 'PIR Form' with passenger and baggage details was given to all passengers, signed by the passenger himself!! 5 Ultimately, one bag of checked in luggage was received on 18 Feb at 1130 AM and the second bag on 19 Feb at 2030 PM. 6 In the event, the 'Baggage Delay Claim' on the Air Canada website cannot be progressed as the drop down menu for 'DELAYED BAGGAGE' demands a PIR No! And the worst is that no working telephone number or e-mail address of any Air Canada official is available.

Flight attendants on flights are to be respected by all passengers as they are confined with hundreds of people from global entities. They act like waiters/managers/public servants/police guardians to a degree. Most passengers would agree on this matter. So, from the get go, they have our respect, and as such we always ask them first about leaving our seats for a bathroom moment [as many of us older folk need more often], even when the seat belt light is on. But they also need to understand us too as passengers. Always a two way street on that front.

This flight I took to Fort Lauderdale, Florida to my condo there during US Thanksgiving week was almost a full flight. It was delayed due to mechanical failure system, and I believe another plane came in to take us to Florida. Initial flight was appx 18:00, but bumped to maybe 19:30. No issues, we get all that. I always request an aisle seat due to needing the rest room every hour, so I sat at 33F.

From the get go, 4 Quebecois males, appx 35-40 years old, sat right behind me. 3 behind me, and 1 to my right across the aisle. All very loud and chatty like college fraternity boys. Muscular and cynical in their dialogue, and quite rogue and rambunctious with their vocals and body language. Extremely loud that they were heard to the front and back of the plane, no matter how far one was away from their presence. Shy of having a bullhorn loudness, their natural deep voices over lapped one another the second they sat down. I was sure after 20 mins or so, they would calm down and rest or read a bit for the next 3 hours. I was so wrong about that. They appeared to be intoxicated, as the poor senior Indian woman gestured to me often, 2 seats over. The only middle seat empty was next to me weirdly enough. Otherwise full. I gave them looks to calm down and hand gesture too, but they blew me off.

They got sooo loud within an hour of flight and then started pounded my seat from the back like I was to fall forward. The reminence of this affected the old non English speaking Indian lady and looked to me for help. She must have been 75 years old. I got up to complaint to the young ** female stewardess, and the young Filipino steward who were on cafe cart duty now. I told them the whole story and how the other passengers started to talk and complain among themselves too. I became the ring leader as I was the most affected by this, like I was in a bumper car. [They were doing it on purpose to rouse me up]. The female steward after a while came to ask them to lower their voices, and they mockingly obliged.

They continued without care. And both the stewards kept serving farther down the aisle past us all. I got up again minutes later and told the male steward that this raucous needs to stop. I told him I will confront them and voice my attitude if they can't control this endless screeching between each other, and kicking my seat all the while. The Filipino steward told me he would go back and ask them to quiet it down. Also, told me I should look for an empty seat at the back of the plane if it bothers me so much. What a mean person! That was his first wrong response to a passenger.

I told him, I do not want to disrupt the other passengers with a strong verbal confrontation with these 4 clowns, who seem to be tipsy as very least. I told him it was his job to keep the peace on the plane and he should deal with it. I didn't want a social media cell phone frenzy to break out as we have all seen on other flights. It would be uncalled for. These 4 big body built boys were into making a scene, and teased me, and even spoke to me about bull just to rouse me up.

I could barely contain my temper at this point, 2 hours into this flight. Again, I got up and spoke to the young same male [with 2 diamond stud ear rings]. It was very distinct. I will never forget his look or the ear rings. He went back to speak with them, and spoke fluent Quebecois French with them to calm them down. They did some small talk as the steward crouched down to talk with them. The loudest one next to me, across the aisle convinced the very smitten male steward to be able to buy drinks 2 hours into a 3 hour flight. The steward agreed [as if it would calm him down]. He came back with 4 small gin bottles and tonic just for him alone, and gave him one extra as a comp. [He didn't know that I spoke French, but I never let that show]. The loud dude paid for it with a credit card, so it is on record btw!! Just in case the young male steward denies it. It is on AC invoice.

I was stunned! I got up again and told the steward that this is of poor legal judgment to serve 4 gin & tonics with only one hour remaining on flight. He told me that he was sure he wasn't going to drink them all and would take them with him to his destination. I told him, he is way wrong as these guys are body builder types and seem like professional party drinkers to me, and to all of us passengers affected by their insanely loud vocals. He told me the flight is almost over, and apologized and nothing more. What an incompetent flight attendant. Is this the training Air Canada has for their staff?.

To serve 4 full on drinks to one guy, let alone the others behind me. I was not sure how many they had, as I didn't want to keep looking over, cause they started to shove their muzzle between the seats by now with silly comments. I was again about to smack one out, but knew it would turn sooo disruptive, and decided to keep the peace but to file a formal complaint about it.

In addition, in row 32 in front of me was a young couple with a baby taking up that row. They were frightened by this ordeal, and also looked to me for help. I was the to go to guy here, but didn't want their new born baby to freak out, so I kept quiet. This is far too much for a passenger to yield about when flying to any destination. These people behind me should have been dispersed throughout the plane by the chief steward. It was never brought to their attention. This young male steward was too chummy with these guys, as they worked him over with their charm in French. All handsome and teasing like.

I heard them say that they were all driving to Miami upon arrival. But they were drunk and said they had no luggage, just carry ons, and were there only for the weekend to party hardy they said often. I heard all of it. It doesn't take a genius to figure out that you should not serve at least 4 gin & tonics one hour before landing to one person yet!!! This flighty flight attendant did not have proper judgement in his job. If these guys drove and injury or death occurred, Air Canada is responsible. I am a witness to it, and were many other passengers. The Filipino steward had no control over this situation, and basically blew me off too. I am twice his age and have lived in various cities and am in media and producer.

I couldn't have been more polite or caring for the larger picture in this scenario. In addition, I had worked in the hospitality biz for 12 years in 3 countries, and currently hold shares in 2 restaurants in both Toronto & Los Angeles. I am well aware of the laws and rules in this biz, and am a dual citizen and travel with my Nexus card across the borders. I complained about this to a very nice, and sympathetic flight attendant on my flight back and she gave me the AC complaint card, and totally understood my point. She knew who I was talking about, when mentioning the Filipino, Quebecois steward, but could not comment.

That flight back was AC # 1629, Fri Nov 29, 2019. Departing Lauderdale appx 19:30. I had no issues on that flight. As one would expect. A typical quiet flight which we all expect, except for children crying, which is part of life itself. I could not write this sooner as I had lots of work to do up until Xmas season, like all of us. So, I am now telling you about this story. I am still livid about this silly steward not taking control of this situation with a few complaints and serving that much alcohol to one male already tipsy as it were. He is not fit to serve for an airline in my opinion.

It was the worst flight ever for me and this poor woman next to me, was almost in tears over this situation. This is unacceptable on any flight. Management should have stepped in to calm it all down. And NO alcohol should have been served to these clowns around me. Not sure how they made it to their hotel, but if anything coincides with this event, it falls back on this steward as I see it. I am a very diligent person with my work and life style, and only expect a quiet flight with decent service. Nothing more. I did not pay for upgrades, and didn't think I needed to on a 3 hour flight.

The young female flight attendant has my biz card, as I told her I would formally complain, once I had a chance to write it all down. She assured me that customer complaints will be responded within 2-3 business days. I will hold her to this. I expect to hear from you soon, and see what you think, and if you also think a reasonable compensation for this flight is in order. I have held back to post this or contact my friends in media in toronto, until I hear back from you on this matter. Also, not good to read that AC is on the bottom list of customer service this month.

I recently booked a flight to Europe from Toronto using my aeroplan miles. Upon booking my 2 flights I went through the seat selection process, selected seats and paid $125 each for that privilege. The payment was processed by Air Canada and written confirmation received of those specific seat allocations via email. Weeks later I received an “Air Canada – SEAT CHANGE” notification, arbitrarily moving our seats from Row 18 (seats bought and paid for – for extra legroom due to a leg issue I have) to Row 33 … and then said I would be refunded the seat selection fees. Completely arbitrary and not honoring the initial seat purchase!

Since this was the second time this has happened to me, (the first time being much worse, which I will explain later on in this message) I had to speak out. I immediately emailed Air Canada after trying to get a hold of their customer service Dept – advised by automated call that the wait time was more than 1.5 hrs...really? Maybe this is a factor of the significant quantum of customer complaint volume… I digress.

I then received the token automated response to my submission form Air Canada .. “We will address your concern within 30 days”. Hence my public action here! As noted this is the second time this has happened... In 2018, on flights to/from Miami for attending a family wedding, I had booked 4 seats using Aeroplan miles and paid full fare for one seat (full fare seat for my disabled father) in upgraded seating. We booked almost 8 months in advance, with the expressed purpose of early booking, being getting our seats assigned together so as to assist my disabled father on/off the plan and supporting him during the flights. Eight months early!

All our seat selections were confirmed in writing to us by Air Canada at that time. Again, just before the flight (a week before) we get a notification that our seats were changed. Let me clarify this point…only our Aeroplan booked seats were changed! Not my father’s full fare seat! I called to complain, they said it just happens. It was too close to the flight to seek any other remedy. In the end, it left us sitting in the back of the plane and my father sitting alone with strangers and without support to deal with his disability! Unbelievable!

After our return, I complained through proper AC channels to ascertain the genesis of the change notice, highlighting the blatant fact that only the sets booked with air miles were changed and not full fare seat. The AC response again was, it happens! They offered me a 25%discount coupon for a future flight… I don’t want coupons! I want honest, fair and non-discriminatory service from a Canadian company. Disgraceful!

Now this has happened again... and cannot stay silent as it is now clear beyond any doubt that Air Canada discriminates against its passengers… There is one level of service for full fare passengers and another for Aeroplan members who use air miles to book flights. I encourage all others who have experienced this type of discriminatory treat to rise up and make Air Canada take notice and correct their discriminatory business practices. Please share your experiences on this page and other public forums. It is my intent to relentless pursue a call to action by all Air Canada passengers to demand equality of treatment.

I have made Air Canada aware of my intention to raise public awareness in any and all public platforms until they address and abandon these discriminatory trade practices. Join me in this public action! To date I have yet to receive a response from AC…clearly they don’t care! So here comes letters to editors, all major news outlets, TV, social media, etc…

Air Canada if you are reading this: 1) Why would you issue credits that you can only use by contacting Air Canada by phone knowing you have this problem? 2) Why is this problem still not sorted? With regard to the ongoing line ups at the airport when flights are delayed 1) Why do you not look at the weather forecast and hire more ground staff when there will be likely delays or at least have some staff on standby? If you are unlucky enough to experience and problems with Air Canada they are virtually uncontactable both by phone and expect long line ups if your flight is canceled or delayed. Basically avoid booking with Air Canada whenever you can as Customer Service I would rate as 0, through terrible management.

The 5'9 brunette who handed out tickets to those waiting in line was the worst. Over 45 minutes was spent in line after getting off the flight. All she was good for was telling us that no hotel or compensation would be provided for those on the flight. Now here I am sitting on the floor, unable to get hot food because everything is closed. When I asked to speak with a manager, another rep said that manager "Paul" would not be coming to speak with anyone else from that flight about anything. Is that also Air Canada policy for a manager to hide from paying customers when called upon? To not be bothered with people's problems? That's not how you treat paying customers and it's certainly not how you treat people. I should have been touching down in Orlando at 2345 and now I won't be back in the US until who knows when on 2/5/20!

After a month's wait, guess how much we got, 86 dollars!!! We spent more than 800 bucks and provided them with itemized receipts!! The agony and stress caused by the ** airline completely ruined our vacation. Instead of touring Italy, we had to spend days looking for necessities in touristy places using public transportation! Please do not fly this airline if you have a choice, unless you want to go through what we did. Their management does not care at all! The lack of empathy is beyond believe!

When we finally got off the plane, there was an agent, but she had no information and told us there would be a counter with someone to help us. Then we had to go retrieve our luggage and clear Canadian customs to even get to a counter. There was a long line there, which we were told we had to wait in to get a hotel voucher but they would not be re-booking any flights. She told us we had to call a # on the card -- several other people in line said they had been waiting over 2 hours calling that # and then it hung up on them.

We waited 1/2 hr in the line and were given a hotel voucher and again told they wouldn't re-book our flights. We even spoke to a manager. This was appalling customer service to stand in line, be at an Air Canada customer service desk and told we had to call and hope we got through to this number to get a new flight. No one seemed to care that this was poor customer service. Everyone in line was upset and the manager just shrugged it off. We had to wait until we got to the hotel to get on their wifi to make a call because we don't have international calling plans because we weren't supposed to be in Canada for anything more than the layover.

It took us over 2 hours to get through to someone, and was 2:20AM before we could get our flight re-booked (our flight was originally supposed to land at 6pm). I understand there are weather delays and issues, but I can't believe the way it was handled. Our plane was able to land at the airport, and our connecting flight was able to take off, but due to landing delays and sitting on the tarmac for over an hour, we missed it. Then, you added insult to injury by the way we had to go about re-booking it. This is the first time we have flown Air Canada, and based on the experience we had, it will likely be our last.

My flight was delayed from Toronto and she kept asking me to call the call center for interruption in flight rather than try to get me into another flight or give me a better solution. I'm very very very disappointed in Air Canada to have such a unprofessional member on their Team. Kim should not be allowed to work at the desk as she does not have a positive attitude or a good work ethic.

I have tried calling again. Twice I was on hold over an hour and had things to do so had to hang up. There is no option for a call back so the only way to get through is to be on hold for over an hour minimum. I emailed twice. No response. Basically there is absolutely no way to get through to them. Sadly the agent I spoke to was great but I have to give air Canada a zero. Do they want customers? Because clearly this is not how it seems. We travel a lot as we are both semi retired and always fly business or first class. They seem to not want our business as we do not even warrant a call or email back. This is probably the worst customer service experienced from any supposedly reputable company we have ever dealt with.

When they finally got to the front of the line on New Year's #happynewyear they were told they were booked for a flight on January 3rd now. That is 3 days later. They were told they have a free hotel stay for ONE night and food vouchers for restaurants that are no longer open. They were told if they want an earlier flight they would have to call a number. They tried and were unable to reach anyone. One time it was called there was over a 1 hour wait to talk to a human. Are they supposed to sleep in the airport like the movie The Terminal.

Needless to say, as parent we reached out to another airline, fork out around $657 and booked them on a flight home the following day. They are currently in air flying home. Never again will I ever fly #aircanada, never again will I subject any of my family members to fly #aircanada. If anyone is thinking of flying #aircanada I will share my story. Total cost for original flight: $1518.38 Total cost to rebook on Delta: $657.52 Total cost to learn that we should never fly with @aircanada in fear of needing therapy prior to going on another flight #priceless.