Air Canada Reviews

Nevers preferred to travel with Air Canada, the incident occurs with me I was trying to book flight for 24th August but by mistake I did it for 24th September so I call them on 28 to cancel the booking but they refuse me to give refund or any credit, they don’t have any solution at all for the mistaken booking, only way suggest me to tell it to customer relation and they will refund me before the flight or get your partial refund (tax). So congratulations today is my flight and got nothing. Even don’t want my tax back take it.

Stunningly poor service, substandard equipment, unprofessional and highly underwhelming staff. Like the country, the airline is a third-rate, minor-league operation that is utterly unremarkable in every possible way.

Worst possible airline since Covid. I’m at the Halifax airport at least 3 to 5 times a week picking coming to play golf. If it’s not for flight delayed which gets reassessed and say a new time. Then out of nowhere Flight Cancelled! And that’s after at least 2-3 hour time period. Of course, missing luggage is customary and very common, especially but not exclusively Pearson airport. Might have been acceptable and understandable during Covid, but this is September 2024! CEO must need another bonus or the Feds to throw money at him! Sad to say that they’re the biggest ... (can write what the word I'm thinking) company. Congrats.

Worst customer experience I have ever had. Got to love paying for a flight, then plans (flights) change and they won't give you your money back, but rather give you a credit that EXPIRES. Will never be using Air Canada for travel again. Was blown away with the terrible customer service.

Refused to refund my money back. You gave me a voucher I can't be able to use because I can't use your airline anymore. You took my money hard earned money. I hate this airline. If negate 1 star I'll put negative.

I give zero stars if there is option. I have an Air Canada Flight (AC-561) from YXE to SFO, I got boarding pass for flight AC-561 and next flight AC-562. We reached at Vancouver airport at 6:05AM, Now my Flight AC-562 For SFO at 8:5AM. When we went to gate #E72 to get Flight #AC-562 at the gate Canada airline employees took my boarding pass and my wife’s boarding pass. Tore both boarding passes and stopped me to fly. Were rude to me. I was surprised when we boarding passes and seat number given then how can they stop us to fly. We harassed at Vancouver airport by AIR CANADA Employees. Very unprofessional. Please guys don’t buy tickets for AIR CANADA. Don’t trust them. You will be also treated as we were. Stay away From AIR CANADA. I never recommend this AIR CANADA to anyone. That happened to me, can happen to anyone.

Canada Airlines for over twenty years has provided horribly managed service. Always delayed, hard to reach them by phone, never clear at the airport kiosk as to when flights are boarding etc. I have been traveling for over twenty years, always problems. We had a coupon and tried to give them a chance. Never again! Do not fly United either if you're going to Canada. They are affiliated with Canada Airlines.

Female stewardess on an Air Canada flight from (September 9, 2024) Montreal to Portugal squirted scalding hot liquid from a hot meal they were serving onto the side of my head and ear. The stewardess just laughed and said, "Did I spill that on you." I asked for some napkins, but she laughed and said, "I don't have any." She said that there was one napkin in the utensil pouch. She later came back with some napkins and said she was sorry. I asked if she's aware to how hot the liquid was. No answer. I got a burn blister on my ear. If you can avoid using Air Canada do so.

Flight out was delayed on Saturday - twice - so Air Canada changed our connecting flights, causing us to re-route and have an overnight stay in Toronto. Problem was that they didn’t change our baggage tags so no luggage in Toronto. We arrived in Kansas City the next day…and of course, no luggage (3 full suitcases of clothes/shoes after a 10-day cruise). Air Canada has a very “small presence” in KC airport so no help there. AC Customer Service was less than helpful with scripted answers - file a claim and wait. United’s unclaimed baggage in KC called on Tuesday, bags arrived there (the original last leg of trip). They would get luggage to AC the next morning.

I don't know enough about the pilots beef with AC or what AC has with the pilots. That they can't figure it out is upsetting. That they're allowed to have a virtual monopoly on Canadian travel and still have the right to strike - bizarre. My issue today is that our booked flights are likely during the strike period. We booked the flight with points, so getting those refunded was easy as well as the taxes that are no longer due to the government. However, AC is refusing to refund the seat selection fee we paid. For some reason, AC thinks they have earned the seat selection fee for a flight that is at risk of not happening and which THEY recommended we cancel. We're not going to be on the plane because of their strike - and now we have to pay. It's not right.

I booked Air Canada to travel from Boston to Newfoundland for a week. On the way there both flights were delayed over four hours. On the way home my flight from Halifax to Boston was cancelled and they rebooked me on a plane leaving two days later. I had to book my own hotel and there were no vouchers offered for meals. I paid over $800 in hotel, transportation and meal costs. I gathered all of my information and receipts and applied for compensation. AC replied that I would get nothing because it wasn’t their fault. I love Canada but I won’t be going back unless I can get there on a US airline. Dealing with Air Canada is a nightmare. They should be ashamed of the way they treat customers.

We flew non-stop from PHX to YVR yet only 1 of 3 bags came on our flight. Several people did not get bags yet no one had the decency tell us anything. After standing at the baggage carousel for 30+ minutes we stood in a slow line of angry people with bags missing to fill out paperwork and be told there was not room for all the bags because they loaded bags from previous flights 1st. When I fly, I expect my bags to be on the plane and if there was a known problem have a customer service rep at the carousal. I went on a cruise ship the next day. I had to wear the same clothes for 4 days. I will never fly Air Canada again and let everyone I know about your crappy customer service.

Air Canada flight from YUL-YYC was cancelled due bad weather. The ordeal of reaching the airport, cancelation & returning was not the airline issue, however checked bags were exposed to the bad weather, literally soaked bags were returned after 8 hours of checking in literally ruining my camera, documents, gifts & clothing & damaging one of the bag. The same bags were heavier due to the soaking & had to be consolidated with no empathy the next day.

We had the worst experience with Air Canada from start to finish. We booked two flights to return to LA and paid extra for four specific seats. Just three hours before the flight, Air Canada changed our flight to a direct one, and the seats were completely different from what we had paid for. When we contacted customer service to address the issue, they refused to refund the money we paid for the original seats.

Flight got moved for 24hrs and they only gave $15cad food voucher. Average SINGLE meal costs more at the airport.... If I could give negative stars, I would certainly do. Do not recommend and will never use this company again.

My wife was notified after landing that her baggage was delayed nothing said about mine so after waiting we were put in touch with baggage handler and filled report (no response from Air Canada). Three days later get an email from Portway the baggage company. It included a phone number (called 16 times no answer) and no response with email. It’s a 50 euro cab ride one way. I can not believe Air Canada left us hanging like this. But I will get this resolved when I get back to canada and I am canceling my return flight and book with a reputable one such as KLM. Oh by the way still don’t really know where my baggage is. How disappointing it is they are allowed to use my home country in the name of their company.

First flight was delayed several hours due to plane needing mechanical service. We were re-booked on a new connection. While flying they canceled our connection. We were there 1.5 hours prior to flight and had plenty of time to board but were denied. I will NEVER fly this airline again. We didn't just lose hours...things happen. We lost a lot of money we spent on a holiday we couldn't get to! Why cancel our flight? The connection said our seats were still available, but Air Canada did not want us flying with a competitor when we initially booked with them.

If USA Federal Aviation Laws are applied, then this outfit (Air Canada) could not operate in US Airspace. Without details, they are fleecing unsuspecting US Citizens for changed flight fees policy required in Canadian Dollars, but harvesting more, because the booking was in US Dollars and thereby charging more fees in US Dollars, to fleece from US Citizens. Nice. What can be done for a "Few More Bucks of Corporate Greed?" I Called the customer service number within the 24 hours' time frame to cancel for no charge. NO GO. Never mind the 1 hour and 47 minutes wait time on their customer support line to then charge $100 change fees because it was 10 minutes over the 24-hour policy when the assistant answered, while I was waiting on the telephone for assistance. Unbelievable, simply put, the worst airlines hands down!

Cancelled my connecting flight for 24 hours…. Agents told us we would have our hotel food and transportation refunded. What a joke… where do you eat for $30.00 over a 24 period. Where do you stay in an airport hotel for $300.00. My hotel/food bill in Montreal Airport was $806.00. Air Canada agent directed me to the hotel and offered a web address to submit my expenses. I received only $360 for two people when I submitted the $806 Marriott Invoice from Montreal airport hotel. The agents at Airport say one thing. The customer relations department do another. What a disgrace… I booked with Aeroplan points and receiving no compensation. Plus I was charged by hotel in Amsterdam as a no show due to flight being cancelled.

I purchased a ticket from Ottawa to Montreal then from Montreal to Madrid. Then, a little bit later, I wanted to cancel the Ottawa to Montreal ticket and only take the second flight. Air Canada not only did not refund me but they also charged me extra to cancel the ticket, even though they get to resell the seat again. Imagine being charged by Walmart for returning an item!

We were coming back from Tampa. A 2 hour+ ride has been delayed for 20 min after 20 min. Then we we landed, we have to wait another 15 min to get in. We took off at 10:50 am during lunch hours. And even though we were willing to pay for the overpriced food, there were no pizza or burger. Traveling in the last 20 years has seen a drop in service level while the price continue to go up. Before, the seat was larger, there were more let space. Now we are squished in a small seats with knee touching the chairs. We are only getting half a can of drinks, we need to buy food now. Our luggage space has been reduced significantly. I think we should go back to road trip.

A family member needed to fly to the UK. They had had unscheduled emergency surgery and were prohibited from lifting anything heavier that 10lbs. We were informed that the wheelchair option would be a good choice as she would be taken to the gate, and not have to lift her carry on bag which weighed approximately 15lbs. Upon arriving and checking in at the accessibility counter she was placed in a wheelchair and immediately informed that her "assistant" would not be lifting her bag. She was forced to handle her own carry on bag, and upon arriving in Edinburgh there was nobody to meet her and assist her with deplaning. Air Canada continues to show very little customer service and even less humility.

I had mistakenly misspelled two letters in a passenger booking, and Air Canada refused to correct the name on the ticket and would not issue a refund, or a credit. Pure larceny. I am told that A/C's motto is "We're not happy, until you're not happy."

I travel on business often, within Canada and internationally. Over the last 2 years only about 10% of flights were on schedule (always amazed when they did). Inbound late, mechanical problems, need software reboot (never comforting), short staffed (or crew late coming in)… No winter fudge factor in their schedules for deicing (so missed connections) and ridiculous lineups at customer service. Many flights canceled completely with customers already checked in at the gate — next flight hours later meaning missed meetings. Staff rude even in business lounge (where they refuse to help with rebooking cancelled flights in Ottawa). Pretty sad.

I flew with AC with a family 5 from Toronto International Airport to Vancouver on Wednesday, July 31 checked in 1 luggage only to arrive at my destination and realized that all the valuables in the checked luggage were missing. I don’t usually lock my checked in luggage because I never had such an experience before. I’m so devastated. The most annoying thing is the item I specifically paid for checked-in luggage was stolen and traveling back to Toronto will warrant I had to check in empty luggage. I lost my money and valuables. It’s so sad and disappointed.

I am too exhausted to go into all the details of the terrible and rude staff and our horrible experience with Air Canada. But, when we took off from Montreal and then did an emergency ‘landing’ back in Montreal, the Air Canada staff told me directly to my face, “you should just be happy to be alive.” I was flying with my entire family and my too terrified young children. Photo below shows my daughter in the ‘tuck for your life’ position. Thanks for the memories Air Canada.

If you enjoy having your own clothes, toothbrush, clean underwear, etc upon arrival to your destination you may want to consider carrying all those items with your person at all times. Checking baggage will definitely not make it to the destination when you do, so plan accordingly.

I have been a loyal customer of Air Canada for many years, specifically during the 13 years from 2008 when my job required frequent travel. Whenever possible, I chose Air Canada for my journeys. However, I have observed a decline in the quality of service, particularly after significant events such as 9/11 and the COVID-19 pandemic.

I booked my roundtrip flights with United Airlines and at the time of booking, it stated that the checked bag charge was $75. I flew on Swiss Air on my departure and the checked bag was charged correctly but on my return flights with Air Canada (AC), the same checked bag cost me $85.20. When asking why, AC referred to the trip itinerary which was came out later after booking was done. It stated from 75 USD and that was the reason why I was charged more than 75 USD. AC has poor customer service, refused to assist customer, and conduct dishonest business. Do not fly this airline because it can cheat on customers any time with no reason!

I frequently fly between Ottawa and Halifax, and recently have noticed that Air Canada has been sub-contracting to PAL and every single flight I've flown with PAL has been delayed. Not only that but PAL has tiny overhead bins, requiring gate check for standard size carry-on, which is annoying, seeing as whenever I get the bag back on the opposite side, it always seems to have new damage. Although I fly A/C because I collect Aeroplan, I think I'm going to have to switch to Porter or Flair.

April from baggage claim services is an exceptional employee. She was helpful from the minute I was standing by the belt looking for a lost suitcase. She facilitated a bizarre baggage situation and was friendly to our family. She worked functionally with helping out family and other families in similar situations. I observed her pay mindful attention to other coworkers and multitasked well. A well rounded employee. Thank you April!

The international flights were ok, and we, thankfully, as a large group, did not have to endure the cancellation of our flights to and from California to Italy and Spain. We suffered minor delays due to mechanical issues, but not too bad. However, I checked my bag in as I normally do upon my departure, and lo and behold, they could not locate my bag for some unknown reason when I arrived in San Diego. The only explanation they gave me is that they scanned my bag leaving Barcelona and nothing after that.

Halifax to Montreal on a noise plane, sound like the engine were inside the plane. I have to pay extra money in order to have a decent size seats because I have a bad knees, is not still too small,. Montreal to Halifax. It was worse. They give me a small seat, when we arrive at Halifax I could stand up because my knee. I was the last person on the plane with a lot of pain and no help from anyone of the Air Canada crew. ..and is no way to call Air Canada because they don't care and don't want to hear about customer. And I got another 2 bad experience. No more travel by Air in Canada.

It is seldom I crawl from beneath my rock to use my voice- may my fellow introverts see my courage and my plight- but alas, the recent experience[s] I endured at the hands of Air Canada (and their employees who were in dire need of naps), I must make my presence- and my upset- known. Set the scene: my dream vacation, a trip to Japan I’ve dreamed about since childhood. Covid turns all these plans into a hot, steamy pile and it’s not until 2024 that we are able to get those plans back in the air (or- as the case may feel- on the ground). Our initial flight- the first of six- was fine. The remaining 5, though? Simply put: this has been the first and last trip I’ll ever take with Air Canada. I’d sooner curl my ** up into a box and ship myself priority than use Air Canada again.

I recently tried to fly Air Canada to France. We flew out of Toronto to Montreal. Once in Montreal, they cancelled our flight after boarding with no explanation. They rebooked us on a flight that would get us to France 2 days late causing us to miss the boat we were supposed to be on. When we told them about this, they made us rebook with another airline. The employees were obviously frazzled and not willing to help rebook customers. On our way home, they cancelled our connecting flight from Montreal to Toronto. I have no faith that this airline will honor booked flights. I purposely booked with Air Canada over a budget airline, and had my worst travel experience to date.

My flight was from (AC43) Delhi to Toronto on June 27, 2024, and my experience was really bad. I asked for a cup of juice from the flight attendant but she gave me a bottle of water and later when I asked for the bottle of water, the same flight attendant asked me to go at the back and take water by myself. The flight attendant was rude; I don't remember her name, but her nationality was **. This was my first time traveling out of my country, but the customer service was disgusting. I will never recommend Air Canada to anyone.

Wouldn’t the best approach be to ensure all is in place before inviting persons to board the aircraft? If it was an attempt to not announce a flight delay, definitely and sadly your inaction towards being proactive did cause a delay!!! Keep it up though, way to go!!! Sadly on both leg of this trip Air Canada due to delay cause major disruption to my plans. BEST Poor Service Award is bestowed upon you on Canada.

We experienced the worst customer service experience with Air Canada on a recent flight. I have an Air Canada credit card that offers myself and my spouse free checked luggage. When we went to check into our flight the agent refused to give my partner the free checked luggage and was extremely rude to us. When we followed up with an email to Air Canada customer service they refused to reimburse us for the expense even after I sent them all of the credit card documentation outlining our entitlement with no explanation from them. Unfortunately in Canada we are often forced to travel with Air Canada due to the lack of competition. I don’t recommend this airline.

The worst airline my friends and I have ever used!! They canceled our direct flight and moved us to a different plane almost 8 hours later and then lost our luggage!! We missed prepaid accommodations at our destination and refuse to pay is back for our monetary loss. They weren't even compassionate or willing to talk to us. We stood in line for 10 minutes as they ignored us in line. Then when I asked a question I was given a card to call their customer service. When I called customer service I was told I needed to file a claim online. After all that Denied! I would not ever use them nor do I recommend.

The most unreliable airline with 0 accountability. I am yet to have a flight that flies on schedule/doesn’t get cancelled. Never received a compensation. They have a complete disregard to people’s time and jobs. Never reliable. Expensive services. Shameful.

I wish I could give them -10. Today I was flying from Montreal and the flight was delayed by two hours. They got us on plane so they don’t have pay customer delays fee and kept us on plane for additional 45 mins.. No drinks served, no apologies offered, no empathy for people connecting flights and after departure 30 mins into flight crew decided not serving drinks either. Great job Air Canada. You are the worst of the worst airline in world.

AC 141 to Calgary June 24th 2024. Besides flights cancelled, delayed, or seats reassigned on our vacation, on our flight home lots of us were told all our carry-on had to be checked because there was no more room. Unloaded medication, electronics, etc. Then, we got on the plane and discovered LOTS of room for luggage. Cabin staff said "we told them". But shrugged.

LA to Thunder Bay. Leave LA at 6:30am and arrive in Thunder Bay at 6pm. Easy right? Not with AC. Two cancelled flights, two further delays, a missed connection and an overnight at a hotel with 0 amenities (no gym, no breakfast, no restaurant) in a beautiful industrial area of Toronto. Next time I plan a trip to Canada, I’ll fly to the closest US city on an American carrier and drive the rest of the way just, to avoid flying AC again.

For Christmas I booked my dad a flight from BC to Ontario to visit me. He is 6’4” and recently had a knee replacement. Both of his knees are badly damaged. I booked him a premium economy seat so he could have more leg room. This flight was booked six months in advance. On the day of the return flight, Air Canada cancelled the flight and then replaced the plane with a smaller plane and moved my father into a window seat in economy. He also has prostate problems and needs to use the bathroom often.

Do not book with them. My flight was delayed for 4 hours and only at 11 pm they told us that the flight is cancelled. The airline took care of hotels, transportation and food but when I got to the hotel I was talking to the staff and they told me it happens all the time with Air Canada.

Do NOT fly with Air Canada. They damaged my luggage, had mechanical problems, more than one plane was late, unprofessional flight staff, and gave us the worst flight experience of our lives, and we had business class seats! Food was terrible. I mean TERRIBLE! And they changed our business class seats after we chose them and booked without notice! After all of this, they wouldn't even compensate us with the minimum, a free upgrade to business class on our next flight. Terrible customer service. THEY DO NOT CARE ABOUT CUSTOMERS! Stay FAR away!!

I would not recommend purchasing the flex tickets from Air Canada. My family of 5 flew from Vancouver to Osaka and we were sent a notification that our departing flight time was changed by 10 minutes, no big deal so we accepted. We did not know this also changed our return flight from a 2 1/2 hour layover to a 8 hour 45 minute layover. When I reached out to customer service, they would not do anything except have us pay for the additional fare charge to change our flight back to what we had originally booked. This is completely wrong. We chose this airline because of the flight times and they should not be able to change our flight then try to charge us more to get it back to what we originally booked. Will NOT use Air Canada ever again! Stick with ANA or JAL who actually care about their customers.

People who work at the airport are not considerate. They don’t think about their customers only thinking about themselves. They don’t care even though their customers are in hurry to be at the gate before the departure time. They should support how their customers feel making comfortable first.

I was very disappointed with services when booking my latest flight. When booking through Kayak, I was under the impression I was buying refundable tickets as I paid extra for the protection through “XCover”. The dates of my trip were switched and although I wanted to book through Air Canada for the new dates, no refund was provided for previous tickets. I was told to communicate with Kayak, then Air Canada, then Xcover, then back to Air Canada. Very unorganized and not great customer support. I now understand the “AFD”-Always Fly Delta.

I recently paid $5700 for a flight which was business class outbound and only premium economy return YVR-HKG. On the business portion from YVR-HKG the entertainment system and screen malfunctioned including constantly turning on in a dark cabin while most were trying to sleep. I book business class for 3 reasons, comfort of seat, entertainment value, and meal/ in-flight service. When one of these 3 services is not provided then I am no longer satisfied with the fees I paid for this class of travel. The Head-purser tried to reset a number of times then 2 flight attendants spent all kinds of time taping 2 cushions to the screen.

PLEASE BE AWARE. RUN AWAY. THE WORST FLIGHT EXPERIENCE EVER. ONCE YOU HAVE Booked your trip you can never rely on them. They may cancel your flight according to their convenience at least 4-5 times. They will reschedule your flight according to their adjustments and just will say sorry for inconvenience. They are very well known for delaying the flights. I have lifetime trauma for AIRCANADA now. And will never in my rest of the life book with them. They don't care about their customers at all. I'd rather stay home than travel with them.

I thought Air India was the worst flight, little did I know Air Canada has surpassed them a long time ago being the worse airline of all time. The flight got cancelled for a reason they never told us.

Wow, pulled away from the gate just to return for mechanical problems, therefore missed our connector and could not book us on another flight till end of the day where they could not sit my wife and I together, lost our luggage for 3 full days, though telling us it would be there when we arrived in Miami when we got there, confirming it was there and to be delivered to us and the phone follow ups for hours trying to straighten it out, before they got it to us. Absolute nightmare and did not enjoy losing a day of vacation sitting in an airport. Book another airline.

I recently had the most deplorable experience of my life with Air Canada. From the start, the check-in staff was rude and inefficient, making us wait for hours without any valid explanation. Once on board, the plane was filthy and smelled bad, the seats were uncomfortable, and the entertainment system didn't work. The cabin crew was impolite and unprofessional, ignoring passengers' needs and reacting with hostility to the simplest requests. The flight was delayed for several hours with no clear communication from the airline, and to top it all off, my luggage was lost upon arrival. Air Canada showed no compassion or willingness to resolve any issues, displaying a complete disregard for its customers. In summary, flying with Air Canada was a nightmarish experience that I wouldn't wish on anyone. Avoid this airline at all costs!

Very bad experience. Their policies are not clearly mentioned. For emergency, it’s the worst flight ever. Transit visa will take 1 month and no show policy is worst. I would not recommend this airlines to anyone.

I rather fly Delta than Air Canada. I always have good experience with Delta. I flew to Canada with Delta and I thought I was going to come back with Delta. All of of sudden I see that I am coming back with Air Canada. The people seems nice but, their service sucks! I think it is all about making money in the aircraft. They only sell their snacks, you get no snacks for the entire flight. How cheap is that? Paid all that money but, can not even provide snacks for the passengers. Their aircraft is so old the seats are squeaky, the monitor to watch the movies are old and don't work. You can tell customer service is not their priority. I will make sure that I never fly them again when I go to Canada.

Was delayed in Traffic due to accident, tried calling Air Canada for assistance and they recommended I cancel and wait for stand-by. My flight on the way there was delayed three times and almost missed my connecting flight. After talking to airport staff and Air Canada, the plane I was to be on left earlier then originally scheduled. Why when travelling to other places do we have to wait for passengers who are delayed, but when I alert the everyone of my delay Air Canada flight leaves as I am at the tunnel to the plane.

My family and I (7 of us) have just gonna back from a week long vacation to the DR. When booking our trip we had our travel agent request a wheelchair for me as I walk with a cane and use a walker for longer distances. We knew the airport would be too much for me, hence requesting a wheelchair. When we got to Pearson airport there was no wheelchair for me, even though my flight voucher clearly indicated I needed one. I thought "okay, I'll suck it up and just use my walker". Then I noticed on my ticket they had me sitting in the second to last row on the plane.

I booked with Air Canada for the purposes of an international move to the UK. I chose to fly into France because it was the only way I could fly with my dog in the cabin with me. I called and upgraded my ticket from economy to business so he would have more room. I bought a carrier that his head touches when he is standing but he is capable of turning around in. When I upgraded my ticket, I paid for pet in cabin, $100. Air Canada texted me when I was on my way to the airport to let me know my flight had been cancelled and they would update me in 30 mins. 30 mins comes and goes and no update so I call customer service who tells me they’ve rebooked me on the same flight for the same time just a different plane. And they DIDN'T TELL ME. I would have missed my flight if I hadn’t called.

Flight was alright, you get room temp tap water to drink. I traveled Edmonton to Montreal non stop flight.. somehow they misplaced my suitcase with all my work... 24hrs later can't go to work and I'm holding up the job... I didn't brush my teeth, no toiletries, clothes etc. I am really frustrated... baggage tracking said it made it on next flight, was tagged prepared for delivery last night... This is the next day and still no suitcase and cannot go to work without my tools. Few years ago I got married. I brought hundreds of dollars worth of lobster from New Brunswick to Edmonton.. all disappeared in Toronto... never been helped or compensated. I made a scene and they called RCMP on me on top of ruining my wedding supper. Ohh and they tend to overbook flights too. They are asking you to give away your seat so someone else can use it.... very poor practice.

Air Canada operates as if it is the only airline in Canada. It’s literally the worst airline to fly within North America…if the staff aren’t rude then the flights are delayed. 3 of my last 5 flights have been delayed…and that’s over the summer months.

Worst airline I have ever been on. Was supposed to take a simple flight from Colorado. Have a short layover in Vancouver and then fly to Winnipeg and begin by 6 pm. They delayed my initial flight, missed my connecting flight, they gave me two more layovers, the last one was delayed and I didn’t get in until after 4 am. This is the worst airline I have ever been on and I have written Spirit. I have a bunch of people coming up to Canada in the future that were booked on Canada Air and have switched to United, thank God! You couldn’t pay me to fly with Canada Air again.

Air Canada does not care about the health of its passengers. Air Canada does not care about the health of its passengers. I am a registered nurse in the city of New York and I work for a hospital. A few days ago I tested positive for an intestinal hospital bacteria called c-diff which can kill. My infection was so strong that after a month of antibiotics they had to change me to another antibiotic for 10 more days because I developed resistance to the first antibiotic. When I bought the ticket I thought I would be negative for the infection but I am still positive and I need to finish my treatment and then they are going to give me fecal transplant therapy so that the infection does not continue to recur. I am a young person in my 30s who does not suffer from any medical condition but the bacteria is so strong that I have never been so sick in my life with vomiting liquid diarrhea up to 10 times a day chills fever and severe abdominal pain that I had to go to the hospital emergency to be treated.

Crappy airline! On all the flights I went with them, there was NEVER a flight leaving on time! I don't know how they manage to be that bad. I flew with them DCA-YUL round trip and not a single arrival on time. In addition, their planes are so small!!

Air Canada damaged my brand new Travel Pro Luggage on my flight out to my vacation. I did not have access to a computer while on vacation so I filed a claim the next morning once I returned home. Because it was filed too late according to their policies they refused to compensate for my damaged luggage. I replied that this was not acceptable so they offered me a $100.00 voucher on my next flight! Ridiculous! Now I need to purchase a new suitcase. That’s terrible Customer care! Air Canada used to be number 1 …Not anymore….way down on the list!

They NEVER leave on time and don't care! It's sad but we have a few options that I have no choice..But if you have a choice never take this airline! I feel bad for the workers since people take it out on them.

Don’t bother paying extra for a window seat. I paid ~$70 USD extra so that I could look out the window during the fight only to be told by the flight attendants that I need to close it as a courtesy to other passengers trying to sleep, as if that’s somehow my problem. If you can’t sleep because it’s too bright I suggest you invest in a sleep mask rather than making other people accommodate your wants. Otherwise the flight was fine and the food was alright.

I had a horrible experience with Air Canada by phone when I booked 20 tickets for a group trip last year. All tickets were not confirmed for no reason. Whenever I called customer service, they requested to cancel the order and buy new tickets. All customer service workers tried to sell tickets instead of helping me. Also, I booked with 6 discounted tickets together with discount coupon. Once one person cancelled, all other five tickets were cancelled as well. Customer service never told us anything, suggested purchasing new five tickets again. It cost over $2000 again. I called over 20 times to call Air Canada, I’ve never get good service. As a Canadian Citizen, I feel shameful to use Air Canada.

I have traveled with many different airlines, and by far Air Canada is the worst! The problem is that there is very little airline competition in Canada for some flights, and Air Canada has a monopoly on those, so they will just charge whatever price they want, and provide whatever bad service they want. You basically flight with Air Canada because you don't have many options, otherwise, you would never use them.

AC311 canceled YUL-YVR with 200+ people waiting to board on May 3, 2024. People lost their connections or had to wait for the next day. Chaos. Avoid AC and WestJet. I had 4 out of 4 segments with issues (2 delays, 2 cancellations), you won't get there on time, even with perfect weather.

I would say they should name their company as Air Fraud. My parents travelled through Air Canada to India from Regina. The lady at Air Canada desk at the airport straight away charged 100$ stating that there's only 1 bag allowed even though it was clearly mentioned on the ticket that 2 bags are allowed. They didn't listen to us and charged 100$. Upon complaining for this charge now the airlines customer support replies that my mother was carrying 3 bags instead of 2. Even after following up with them they didn't bother to respond back since last 3 days. So this clearly shows that they don't have valid reason for charging 100$. They are money minded and tries to collect payments fraudulently. So be careful of this fraud before making booking through this fraud company.

A Horrifying Experience with AIR CANADA at Toronto. Deception, Theft, and Disgusting Management. AIRCANADA Management, I am compelled to express my profound dismay and disgust following my recent experience with your airline. To put it bluntly, my encounter with AIRCANADA was nothing short of a nightmare, highlighting the epitome of incompetence, deception, and outright theft.

Absolutely the worst online booking system. What a scam and a joke, and their customer service is an even bigger joke. Do NOT transfer points to Air Canada, they will not let you utilize points appropriately. After spending 2 days back and forth on hold with customer service, they essentially took $130 worth of my points and told me I can’t use them and they can’t transfer them back to my credit card account. An airline that purposely scams people? No thanks.

One of the worst airlines!!! Do not use!!! We had a "pleasure" to fly by this airline, the first and definitely the last time. It wasn't a direct flight, we stopped in Toronto. Both flights were late, and we didn't know if we could make it to our cruise in St. Martin. I talked to the passenger in the airport, who travels to Toronto every three months, and she told me, that they are always late and often cancel their flights without any chance to get on another flight (it's what normal airlines usually do). This is not a private airline, it belongs to their socialistic government, which explains everything. The service on the plane was awful, they even didn't serve us coffee in the morning. The best part was, they lost our big suitcase and we went on a cruise without clothes, shoes, swimsuits, toiletries, etc.

Air Canada is probably the absolute worst airline in the world! Overpriced, always, always late! Every single flight is min 40 mins of delay. Lose baggage on the regular, staff is miserable. They charge for absolutely everything on board... except the one free beverage you'll get cause they never have anything and flight attendants are slow. I'm Canadian and will never fly with them again.

Baggage was delayed then abandoned in the Dominican airport. Had to reach out to the airport directly to get it by day 5 of a 7 day vacation. The bags had been there for 4 days but Air Canada customer service couldn't help or direct us to who to contact.

Air Canada has turned into a cheap "Nickle and Diming Airline". Keep changing the rules in order to extract more revenue. Just yesterday, if you checked in within 24 hours of your flight, you could choose any open seats available within the economy, or your booking class section. Now they want $25, possibly more if it’s a sun destination, or a longer haul flight. For me, they will no longer be considered a top choice when flying any more. That is just petty and cheap in my mind, and a money grab. Even just moving laterally to an aisle or window seat will cost you $25 or more for that "privilege". The "Customer" is not their primary focus, or loyalty. It means nothing to Air Canada, only profit. Air Canada Fail!

Our experience with Air Canada was disgusting. The story goes we were late, and rightly so it was our fault, being we are not from Canada and we weren’t expecting traffic to be backed up that much, we understood there were a few options. However, when we asked the Supervisor, Natalie at the YYZ Airport what our options were, she instead proceeded to tell us “You don’t complain about the traffic when you go to New York, do you?” And proceeded to yell and raise her voice. It was horrible customer service, customers don’t need supervisors or anyone for that matter to teach them a lesson, they only need an answer to the questions they ask, period. Do your job, that’s it. But anyways, Air Canada must have been desperate for a supervisor because they chose a trashy, unprofessional one, with horrible mannerisms.

Never have been so embarrassed to be a member of Aeroplan and a regular passenger on Air Canada. I wish there was a single issue that resulted in this situation as stupidity can be forgiven in a one off scenario. But bad service is bad service and when it is combined with lying and deception it quickly becomes intolerable! I have copies of the emails surrounding my complaint and eventual review. While not anticipating any action on Air Canada’s part given their well known decline in service (higher prices and lower service at levels throughout the organization). While an unhappy experience on our travels to Barbados (Confirmation # **) I recognize that damaging customer-suitcases is a reality of travel but still it is inconvenient when you can wheel your suitcase as it was intended. I have attached a picture of how I received my suitcase in Barbados.

It's difficult to remember everything that went wrong, it's easier to remember the few things that went right. Our flight from Kamloops to Montreal was great, we got on the plane in Montreal to head to DC and were told that a windshield wiper wasn't working and they needed to rebook us. Off we went to stand in an enormous line up only to be told they couldn't fly us out until the next day... And we'd be going to Toronto and then DC... Ugh. Then we were told to book our own hotel and get reimbursed because they didn't have enough booked. We were handed $30 in vouchers for food (dinner, Breaky and lunch) and sent on our way. We were back at the airport bright and early only to be delayed, delayed, delayed, canceled... Back to the line up for a hotel and vouchers. The worker there was wonderful and upgraded us to the Fairmont, a beautiful place. We were once again booked into an extra connection... Ottawa to DC the following day.

To say that Air Canada is the worst Airline in the World will still be a huge understatement. The flight crew and customer support team are very good but senior management including the CEO are the worst and should be fired without question. It is their policies and greed that has destroyed this once amazing airline. Worst part is that the crew has to take the abuse from the customers.

Not recommend, change scheduled on us to many times. This time return flight delayed by 12 hours. No form of compensation for disagreements caused by this. You never get a reason for why they did this.

Air Canada's lack of customer support and adherence to their own terms and conditions left me deeply dissatisfied. Despite their promise to rebook on another Star Alliance airline when necessary, they insisted on routing us through multiple connections, leading to a missed connection and a 24-hour delay. Their inadequate compensation of a $15 meal voucher for breakfast in a hotel which didn't cover the costs exemplifies their disregard for the passenger. I'll never choose Air Canada again and strongly discourage others from booking with them. #AirCanadaFail

Worst airline in Canada! Choose another. They don’t care about their customers and your complaints will be meet by someone who thinks they can speak English. We were treated terribly and the employee smirked and egged on tired and angry passengers.

Air Canada is the WORST airline - EVERY SINGLE time I fly you delay me getting to where I am going - this time by at least 2 hours - I will never fly you again if I can help it - Westjet is FAR superior to you - in fact as a Canadian - it's embarrassing you use the name Canada in your name - you should be ashamed!!

I was contacted by the company, who gave me a full credit, no penalty. I upped my rating, but it was still like pulling teeth to get them to understand.

Lost our large suitcase and infant car seat coming home. Though they tracked down the car seat, they could not find our large suitcase containing all of our belongings, including things needed for infant care. A friend of ours was able to find our bag at the airport we had departed from and then informed Air Canada. We were without our large suitcase for a long period of time and had to spend over $700.00 while we waited for our suitcase. It has been over a month since we have made a claim with Air Canada for these expenses and no one from Air Canada is getting back to us. Very poor handling of our claim and we are still out $700.00!

This airline was very disappointing. From the airplane itself to the staff. My flight number 4994, they gave me a flight time that was at 6:01pm but they changed my flight to 4:30pm without giving me a notice nor an email about it, which is very upsetting since I didn’t want my flight to be stressful. After getting to the airport and finding this out, I had to talk to the staff about this and they transferred me to a different airline even though I was supposed to be with them. The airline that they transferred me to United airline. Once I got on the flight with United airline right from the beginning the staff was very off putting with me. My English isn’t the best but I know when someone is giving me attitude and is being rude with me.

After some complaints that I won't bother to go into here, Air Canada offered me a 25% discount on my next trip anywhere, valid for myself and anyone else flying with me, for the next 3 years. Wow, more than I ever would have expected. Completely happy. BUT when I tried to use the promo code, it said that I couldn't use it now or in any days around my chosen day. Problem is that they don't tell you when you CAN use it. The very same thing happened to me about 10 years ago. Received a promo code, tried to use it, and no luck. No available dates for its use, apparently. Ever. The only reason I tried with Air Canada again is because it had a direct route that I wanted. But it's cheap, the flight attendants can be heard complaining about their jobs, they're rude, and on top of that, they lie to you. Help us out, WestJet! We need you to expand your international routes.

This is the worst service I have ever received from an airlines. They kept giving me the round around, calling different departments with no answers. First of all, the worst part was the flight attendant in Rome to YYZ. We had asked for priority exiting because we had a connecting flight to SEA (AC543). The flight attendant was aware that I was traveling with my husband who needed wheelchair assistance. She was very hesitant when I asked for priority exit and she told me that our flight was on time and that it shouldn't be a problem for us to connect and that we didn't need priority exiting. We took her word for it. When we landed in YYZ, we needed a wheelchair. We ended up waiting for a wheelchair (approx 15-20 minutes). Which I don't understand why the wheelchair wasn't there already when we landed. Then we got transported 3x to get to the US connection security checkpoint.

Again on return in Pearson Airport after checking in and security checks to boa at 3. 45 pm announced a two hour delay, This was not the only time this happened to me, I had previously disappointed experience as well multiple times, so I really and strongly am disappointed and frustrated with this airline and don't suggest using this airline.

Had an 8 o'clock direct flight from Miami to Montreal. The flight was first delayed by 8 hours then cancelled completely. They switched us for a flight with a layover in Toronto. From then on they gave us vouchers for food at Miami, but no restaurants would accept them because AirCanada was not paying the restaurants afterward. The flight from Miami to Toronto was on time, but the flight from Toronto to Montreal was delayed AGAIN. I'm currently writing this review while waiting for my plane. I have been in airports for 15 hours for a 3.5 hour direct flight I paid.

I tried booking a flight online and used a credit I had but when I went to pay the balance with my credit card I had to enter a code but did not receive one from my bank so could not complete my payment. I called Air Canada and was on hold for 20 minutes before I spoke to a customer service agent. She found my booking then put me on hold and then the call was disconnected. She did not call me back to complete the transaction. I tried to complete my booking online again but got a message the credit I had was now depleted even though my booking did not go through. I called Air Canada again and waited another 20 minutes and the next agent said I will have to wait until they reinstate my credit which can take up to 2 weeks. In 2 weeks the flight I was booking will have doubled. All because the 1st agent disconnected me and did not bother calling me back.

Thank you to Air Canada and flight AC8141 for the quality service and assistance. My husband, I and a small child were late for the plane from Edmonton to Calgary 07.03.2024 at 18:55. The staff of Air Canada and flight AC8141 showed their professionalism and humanity. They did their best and we still made it to the plane. Special thanks to the very good steward of the plane and all the passengers who were waiting for us.

A flight was cancelled due to "mechanical" issues. I was never contacted or rebooked on a new flight, I had to do this myself and it took over an hour and a half. Additionally, there were limited options to depart and all departures added over 24 hours to my travel, with travel to a new location that required a hotel night stay, transportation, and meals. We also purchased upgraded seats. They emailed back and offered NO, yep you heard that right, NO refund for anything. I would not recommend this airline to anyone! I have traveled with a lot of different airlines, I work in the international field. This was the worst experience and will not use them ever again.

Air Canada is literally delayed every. Single. Time. I fly with them. It's as consistent as the sun rising in the East. Unbelievable. They were even rated as the most tardy airline earlier this year yet still continue to have these issues. It's truly appalling. I fly about 40 times per year for work and need an alternative.

My wife and I had a horrible experience with the food. A prison food probably is way better. Worst airline ever. The flights are always delayed. Horrible. We are paying a lot to get the worst treatment ever.

I had a flight that was scheduled to leave at 5:30 AM and I ended up leaving at 9:00 PM from Saskatoon and getting to my destination 15 hours later than scheduled. I did not get any food or transportation vouchers, and very little information was shared by Air Canada. The messages were saying it was a weather issue in the morning, which was not the weather since 2 West Jet aircraft were taking off and Air Canada aircraft was not appropriate for the weather which was forecasted days before. So, don't blame the weather for bad operational processes on your end (do better and own your mistakes, Air Canada!!).

Recently I read a report in the news that Air Canada is the worst airline in Canada due to their delays and cancelations. I'm the type of person that takes every information with a grain of salt, therefore I didn't think much of it. But boy! Was I wrong! Now I can confidently tell you from personal experience that Air Canada is the worst Airline in the world. It's not even close. I fly a lot and I used a lot of other airlines, but with Air Canada, rock bottom is an understatement, I mean, even airlines in low income countries are far better than AC. At least they have better customer service. Air Canada is terrible in ALL metrics, I don't have enough words to describe it.

Very smooth Landing. Normally I'm afraid of Landing, but this pilot made a very smooth Landing and take off. I wish I can always travel when he is a pilot. He deserves a big compliment. He is the best pilot.

We encountered a significant change in our flight plans returning to the US from a trip to Canada. Due to a "technical issue" delay they were going to reroute us through 2 additional airports, including an overnight stay with no guarantee of room availability. After 1 hour of working with a customer service rep, we were booked on an alternate itinerary for an 4+ hour delay to our final destination. We made a claim on the website for the delay and received a response that we were not eligible because the flight delay was less than 3 hours. Our actually delay was 4.5+ hours and when I responded to the customer service rep with this info, I received not further communication. I also sent 3 follow up emails without any response from customer service. We will no longer fly Air Canada. No wonder they rank worst of North American Airlines on on-time arrivals - **.

Air Canada lost my luggage for two months even though I had an air tag and called multiple times telling them the exact location. I had an 18-day trip where all my son’s clothes and toiletries were missing and they told me whatever I purchased would be reimbursed. Now after the fact they refuse to compensate me anything even though I filed the claim exactly as required with proof of purchases sending the receipt thay are all time-stamped and show the location. They will not tell me why they denied my claim, only that they are not changing their mind. I will never use them again nor will I recommend them. I now see why they are rated so low. Awful company.

I was traveling from Toronto to Punta Cana, and Punta Cana to Toronto. With 4 kids, my wife all together 6 people. I have 1 year old girl and 2 years old son. 11 and 9. So from Toronto to Punta Cana I got boardings online, my daughter 1 year old we took on lab, from Punta Cana to Toronto, I ask on the desk to give me baby bassinet. The guy name Carlos ask me I give you and he was asking money from me, I don’t get that why, he all of us give the boarding on row 40B C, D, E, G, again my kid become sick, it’s a fraud airline.

Last 4 flights delayed because they don’t have crew and pilots, missed 2 connecting flights. Weather and uncontrollable circumstances are one thing but this is ridiculous. Fly with anyone else if possible.

I had sent home boxes of Lindt and many other chocolates. Most of the boxes upon arrival were found half empty. This is very cheap conduct. It's just not chocolates that I sent from far away.. there is lots of thoughts and loved packed. Imagine you receive a package touched and played around by some stranger. Please pay them enough so they could buy their own stuffs and stop stealing from others' boxes.

Air Canada and Aeroplan do not offer customers a standard method of upgrading from one class of service to another. I spend over an hour on hold and could not get a straight answer to questions on upgrades. Not acceptable!

I had a connecting flight in Montreal arriving from Milan late already 1:30 hours due to a mechanical problem which I have a proof from a friend working at Air Canada, informed attendant that I am a doctor and I have 2 surgeries on Monday morning but before landing on first plane I found out that they cancel my ticket already before landing and they already prepared an hotel for next day flight, begged them to let me catch the second flight which I still have 45 minutes but all attendants were ignoring my request which results in losing my scheduled surgeries. Patients were specially prepared for Monday morning and the worst is they didn’t allow me to have another flight with another airline and the one they got me in second day it’s not a direct flight but also has a transit plus they don’t know where are my bags because I got 3 different answers.

I called Air Canada to make a number of changes to a very complicated ticket with an imminent departure. Sabastian was able to do everything I needed in 10 minutes. That’s what I call customer service. With a smile.

Airline left behind our luggage both ways in different countries we transited from. Moved us from our paid for selected seats, had no regard to needs of disabled passenger. Came home two days ago, still do not have my disability equipment. It took us over 30 hrs to travel, only 3 of which was due to weather delays. We were denied boarding in Frankfurt because the airline said we did not check in for the flight which was our connecting flight. We are seniors and one of us is disabled. The promised wheelchair service was not always made available. Conflicting instructions at Montreal airport made walking without my walker was plain torture. We are home now, without any of our 3 piece checked luggage one of which is the walker. Both of us are sick.

Our family experiences with Air Canada have been extremely poor and completely unacceptable for the year 2023 as well as recent 2024 flights. We were bumped from ticketed and confirmed seats on Business 4x in 2023. You can never be sure that you will actually board your ticketed flight. They sent us less than our cost of our ticket, they sent us - flight passes as well as a e-transfer that we could not utilize because Air Canada did not include a password to claim the e-transfer. How a company can stay in business running it this way is quite unbelievable. But you know how - THE FEDERAL GOVERNMENT created this travel monopoly where the customer is always disappointed because this company cannot get their stuff together. When you call in to Air Canada they say "Fly with Confidence" are they absolutely delusional?

This was the worst of all trips with Air Canada. For a price of $3.5k and a trip of 16.5 hrs it's really sad to see the facilities offered and there is no comfort at all. Painful seating, pathetic food and staff feel as if they are more privileged than the passengers with the attitude they show is really below par for any firm providing customer services. Hopefully airlines improve their services for the price they charge which seems to have almost tripped from pre COVID times but service quality has degraded to be even rated as a international carrier. So disappointed with the airlines.

At AirCanada. Sorry to bring up this here, but the quality of customer service has gotten very disappointing from last couple months, My pregnant wife and myself had to cancel or try to get credit for flight on 26 Jan 2024 because due to medical reason in her pregnancy, there are some serious complications for her while travelling long flight so her doctor, wanted her to avoid flight, So we tried to call customer service several times even within Canada but the way staff responded felt like they had no idea about giving a future flight credit or to help a regular customer during a medical emergency, I thought I will have hard time with KLM flight to get credit but surprisingly KLM overseas staff was more understanding and resolved the issue for giving us future credit in minutes, Whereas for Air Canada, I had to go through my online account myself and figure out the credit, even after talking to 3 different customer care representatives. My contact will be (**).

Very bad. Wasted the whole damn day try to book. Waited on the phone for 1 hour all the five times I called. When finally somebody called me back. They hung up. Never called back. Called them again. Another hour waiting and nothing. Stressful.

My mother in law was very well taken care on today flight AC 1003 at 3:05 from Fort Lauderdale to Montréal. I want to thank everyone that took care of her, upon departure until arrival. It’s an excellent service for anyone requiring wheelchair assistance. We are 100% satisfied. Thank you all.

I wish I could leave a ZERO star review. They lost my luggage damaged and STOLE from the one they returned to me. Very unprofessional. When I contacted customer service, they ignored me, hung up on me and closed my case. To this day, I have not received an email response despite emailing them more than 10 times. They owe me 2 grand in reimbursements and should reimburse for my baggage fees but instead they keep running their scam. I filed with BBB, even though they aren't part of it and I intend to share with anyone and everyone I know to AVOID AIRCANADA LIKE THE PLAGUE.

My partner and I used United to book our flights for our Mediterranean cruise. We purchased our seats so we were assured to sit together as I have some medical issues. We choose our seats very methodically. Two days before our flight she checked the flights so we could arrange our pick up from our home airport. She saw that the flight was changed to Air Canada and the seat reservations were removed. We had to spend an additional $217 to repurchase our seats. The choices were minimal. We went from a 2 seat to a three seat and it was very cramped. We were not notified of the change. Had we known, we would rather have changed the date of the return to assure flying with United if we had to spend the extra money anyway. The flight from Athens to Toronto is not a short flight.

On the Calgary to Toronto evening flight one of the stewardess said ______ guys are all stupid and she was referring to an entire race. The other stewardess agreed wholeheartedly. Neither of these stewardesses were **. Domestic Flights were a pleasure and for almost 30 years I took them. Now they are not. You must screen out undesirables like these two young women. They are disgusting and terrible. They also kicked us out of where we were sitting. My wife is physically disabled and needed the seats at the back.

We were checking into our flight leaving Paris to Vancouver 24 hours prior to departure and 2 out of 4 reservations had disappeared. No communication from Air Canada to inform of us of this change in status. We had were told by customer service support we had to re-buy the two tickets, this time triple the price we paid originally as it was now 24 hours before departure date. Air Canada admits they knew about the cancellation 3 weeks prior and did not provide any communication at that time.

Recently had the unfortunate experience of flying with Canada Airline, and I must express my deep dissatisfaction with the overall service. My flight, scheduled for yesterday, suffered an inexplicable 15+ hour delay, causing immense inconvenience and frustration. The lack of communication regarding the delay was particularly distressing. Passengers were left in the dark, unsure of when or if the flight would eventually take off. This level of disregard for passengers' time and well-being is unacceptable. Furthermore, the in-flight experience did little to alleviate the frustration caused by the delay. The overall service was subpar, and the staff seemed ill-prepared to handle the situation professionally.

I made complaint but I did not get any explanation during seven month my case #** booking #**. Some Customer Service Manager Qurrtulain ** answered to tripcentral.ca through we bought the ticket. This is disclose information if we did permission to tripcentral.ca. What is it? We send the letter to customercara.serviceclient@aircanada.ca April 22, 2023 #**. Nobody contact to us. We were suspend from our flight for one day. We did not do anything.

Unable to reach Aeroplan after calling morning, afternoon and evening, the phone line is shut down due to "high call volume", what is the point of having 1800 phone number when no one answers the call in Aeroplan and what is the point of using the royalty program to retain customers. I will not use this Aeroplan credit card, and I will avoid taking flight from Air Canada.

I am disabled, so flying is even more nerve wracking than it used to be. Atsuko with her kindness, compassion, and dedication to service took great care of me. This could only have been a better experience if I could teleport to my destination. Thank you Atsuko if you ever see this.

I was 80 minutes early for my flight. But the ladies told me that you are 9 minutes late. I have to stay overnight at Toronto. I will not travel in it again. The lady didn't even try to help me. She told me call Expedia.

Remarkably poor customer service... Our initial flight was delayed out of Boston for a "safety" reason, what I have gathered is that this is what they tell you so that it can not be their fault. We landed in Montreal and when we got off the plane, were handed ticket changes to give us a 3 hour delay in Montreal, send us to Portugal and give us another layover there before heading to Milan (adding roughly 7 hours to our travel and making us miss everything we had planned and already paid for in Milan).

13 months ago one time I got my baggage 15 days after I arrived in Toronto and another time my baggage lost. More than 50 times I emailed them but no good answer. So far nothing to do to give me any things. I have 45 years' experience on flight by different company. Air Canada.

My son was to fly to Nl with his dog. Due to breed they wanted a strong kennel. We went and bought one and went to airport and was told due to size they would have to change his flight. Did that and they went through all processes and said she would be good to go the next day. Went to airport again and they said the kennel was not good enough. Showed a pic of the one that we could get and said it would work. At this point we have gone through 5 agents already. Went and got another kennel and went back. Said this one was no good and being given different info once again.

I had an original flight from St. John's NL to Calgary AB...with a 1 hour layover in Toronto ON. The flight from st Johns was delayed so missed my connection, they rebooked me on another flight which was fine but on my original flight I paid for extra legroom. The new flight I was in economy with a seat that wouldn't recline and the wall behind me was a bathroom. I have a 4 hour flight and have to work tonight. They're a terrible airline, if my timeline permitted I would never fly with Air Canada. So if anyone reads this, if you have a choice DON'T!!!!

So I'm having surgery in Mexico on Nov 3 (nothing anyone needs to worry about) and I can't put it off. I purchased flight tickets for me and my mom prior to my dad passing. Now my sister will be going with me instead for obvious reasons. So I called Air Canada to change the name on the ticket, they said I couldn't. I explained my circumstances, that my dad died and my mom can't come now but that I need a companion. He said no. I cried and said, "This is stupid, Air Canada is retarded!" He replied, "Air Canada isn't retarded, you booked the ticket." So furious, I hung up cause I was crying so hard but I wish I had reamed him out. My sister and mom are handling things now with Air Canada, getting things sorted and lodging a complaint.

Dealing in whatever ways with aeroplan is just a waste of time. They don't want you to use your points, so they make it very difficult in every steps of the way. I've lost lots of time trying to open an account. It looked like it was open. I tried to add my points on my account while at the airport. Now my account is suspended, God knows why. I called and was asked to send an email to a specific address, never got an answer. Aeroplan is a big scam!

Air Canada Vacations has terrible customer service. They do not care about the customer at all, only money. We were supposed to depart Halifax on October 19 at 5am go to Toronto and then Cancun. total trip was 7 hours and change. Our flight was cancelled due to unspecified "safety reasons". We were rebooked from Halifax at 8pm to Toronto. 11 hour layover, then to Atlanta then to Cancun. We arrived an entire 24 hours late for our trip, they also left our baggage in Atlanta, we were informed that we were supposed to pick up our baggage in Atlanta (not sure how this could have happened as we had 55 minutes between flights.. We submitted a claim but it was again unspecified "safety reasons" = no compensation.

I needed to cancel a flight as my wife was having medical issues. I had purchased the insurance on their site and called 2 months in advance as there was absolutely no way to get was required by the Allianz Travel insurance and was told by them I had to provide a letter stating I had cancelled and did not have a future credit to travel. It was the start of the worst experience. I was on hold for 3 and half hours when the rep finally took call I explained what was required and he said they would sent out the paper showing I had no future credit. It was then weeks later Allianz responded that what was provided from Air Canada was not sufficient.

Air Canada first indicated that if I canceled with 24 hours of booking, I would get full refund. I canceled within that time frame, and I online get a quote of credit back CAN 83.15 out of 644.65. However until now, after 3 months from Jul 1, 2023 (cancelation date), I haven't received any credit back. I attempted to call in 5 times and each time I waited on hold for over 40 min and the system automatically hung up on me. Air Canada is a scam.

Dear Air Canada. It has been about two weeks since my departure flight. You have charged more than double the luggage fees with charges happening after my initial departure for a one way ticket. This is unacceptable and it has been more than a week since a submitted a complaint and no response was given. Please contact me immediately.

It was a terrible experience with the airlines. They cancelled the flight without any proper guidance. We spent lots of money on the stay and food because of the flight delayed. 33 hours delay in flight. We never recommend this airlines anyone. Worst company that never supported the travelers.

This was probably the worst experience I've had with an airline in my life. And I've been flying since I was 4 days old. They did a lot with my original flight but the parts where they almost sent me to the wrong airport and tried to shrug that off as well as when they left me sitting under a hot light (I had heat exhaustion afterwards) while I waited for 30 minutes for someone to take me to my flight stand out to me.

We were travelling to Athens and our luggage was not transferred in Montreal from our flight from Quebec City. We got it four days later in Athens and we made a claim for expenses. The procedure itself is tedious and humiliating with all the documents they demand. It did not work in Europe their link so For not missing the deadline I sent my stuff to my daughter in Canada in order to send it. The reply was that because my Ah have fee was included in the ticket and was free they are not reimbursing anything. Does this mean that if your luggage is a total loss they don’t give a flying ** and won’t reimburse anything? I had to buy shorts and hat and medicines… it was 42 degrees in Greece. It is a true mockery and disrespect.

Munich to Toronto flight got cancelled and I think that's not new for Air Canada as it's the least reliable airline of North America. Whole experience was worst and there is no way in this world I am gonna book flight with Air Canada again, they gave me via flight that has two stoppages and arrived next day. Almost 15 hours after original arrival time, it was a complete ** SHOW.

Seats bumped on the way over to Scotland and onto another flight. We were excited for our two seats together at the back of the plane for our 7 hour flight back to Canada nonstop. Seats were verified the night before leaving then we were BUMPED again. Customer service said it was our fault. It was verified before sleep, bumped on waking.

We recently booked a flight in Business Class through Cheap Ticket. Air Canada changed our first flight to a later one. We called Cheap Ticket expressing concerns about missing out connection and we’re told that Air Canada made the change. As expected we missed out connection and to make the matter worse our luggage were lost. Upon arrival to our final destination, we were scheduled to go on a 7 days Catamaran trip. With no luggage! We had to buy essential items, kept all the receipts and when submitted to Air Canada were told they could not do anything about it. This after paying $20,000 for 3 persons. We will never fly with Air Canada again and will make sure to pass the word.

We booked a round trip flight from Boston to Montreal 7/1/22 to attend a funeral. Air Canada cancelled our flight from Boston to Montreal the day before we were scheduled to leave. They did credit us for the outgoing flight. However, they will not credit our flight from Montreal to Boston 7/3/22 because that flight was not cancelled. They have given us a voucher credit to be used on their airline. They do not understand that in order to get home from a place, we have to get there first. Really? We do not want a voucher, we want our money back. Our travel days are pretty much over as we are elderly and not in the best of health. My 80 year old husband has emailed them 3 times to no avail. They have not even answered him. This happened over a year ago and I am still upset about being taken advantage of.

I am a frequent traveler and have poor experience with Air Canada. It rare not to have a delayed flight and it results in a high frustration with me. Might start booking with an alternative though it is hard as they are usually the same flight. I have also spent 2 years trying to reclaim a flight cost of thousands of dollars with them. Spent hours on calls trying to resolve with their customer service if you can get to them and nothing as a result. Just pathetic.

Air Canada should be embarrassed for their truly terrible experience. Every single interaction I experienced with them was absolutely the worst, most unprofessional service I have ever received. We were to fly from Seattle to Montreal then to Barcelona. We arrived to the airport at 5AM for our flight and it was to leave at 7:50AM. At 7:30AM they started boarding and then promptly stopped due to a "mechanical issue" They delayed the flight by 30 minutes, then an hour, then another hour, then 4 hours, finally at 1:30PM they announced cancellation. Throughout the delay process, the AC employees would abandon their gate instead of helping answer questions or help us rebook our connecting flights that we were missing. When they were there they would say "we can't talk about that flight until X time"

My flight got delayed by 4 hours and every hour they just keep delaying it further and further. They just can never get their ** together. They give us a $15 voucher for a large delay like really...take your 15 and shove it up!

I booked a flight to Toronto from Vancouver to attend a funeral. I was due to arrive at 6:00 in the evening with the funeral happening the next day at 10:00am. There was a flight change in Kelowna; a 60 minute flight with a 1 hour window before my next flight. 4 delays all due to “additional time needed to substitute aircraft”. As we were boarding the plane I asked if they knew what was happening with our flight to Toronto. I was advised that there were 19 people all in the same boat so it’s very likely the plane would wait. As we landed and we’re deplaning I asked on my way out if they had an update. Obviously this question annoyed her and she said quite rudely she had no idea. (I suspected she was annoyed because I wasn’t the only one asking.)

I am a frequent traveller within Canada, and internationally to Europe and United States. I can't recall the last time I flew with Air Canada and experienced an uneventful flight that departed and arrived at the time proposed in the itinerary. I have missed connecting flights, been late for events, and generally stressed by delays each and every time I take an Air Canada flight. I strive to avoid Air Canada if possible and will pay a higher fare for an alternative airline where available. The inevitable stress I will encounter with Air Canada is just not worth it. Horrible, abusive airline. Clearly understaffed and selling flights beyond the capacity their Air and ground crews can handle.

I had booked a direct flight vacation through Air Canada for a great price 4 months prior to departure. I checked my vacation online and they had changed the flight to a one stop leaving during the night. I contacted customer service and was told I must not fly much because flights change all of the time. She gave me another option for another one stop flight. I said no. I paid in full for a direct flight and already bought the seats.

Had international flight this week with A.C. which was delayed ca. 7 hours (mechanical problem); was given £15 voucher for lunch at airport (which was more than enough!) and, upon arrival at destination airport, A.C. team was waiting for me/other passengers with new boarding passes for missed connections. I was amazed to be honest. What I am used to in today's world is being left in the cold, forgotten and left behind, a sea of red tape; the opposite is what I experienced. I was amazed at A.C.'s PROACTIVELY and professionally taking responsibility, which is not what I'm used to. What I'm used to is indifference and let's hope we get away with it. I'm just a lay dude with a modest income and no connection to any airline.

Flew to Toronto last June, my bag was missing at my arrival, was left with nothing, they told me to buy some essentials that I will be reimbursed, still waiting for an answer, impossible to contact them.

Flight AC 1811 Cancun to Toronto. I have a terrible fear of flying. When the pilot announced 30 mins of turbulence, my anxiety kicked in. Eleina checked on me throughout and provided updates. She is an incredible human being. I cannot thank her enough. Her compassion, kindness and humanity is something that I have never experienced on a flight during a full blown panic attack. Thank you Eleina for helping me through. ❤️

Terrible service with expensive service as well as hidden fees, forcing customers to pay for bags. Stereotyping customers according their race and looks. Disorganized services and lacking professionalism.

I have flown Air Canada for 39 years. Unfortunately, my last flight on Air Canada took place on July 17th, 2023. My 10 year old son and I, traveling from Seattle to Toronto boarded the plane at 10:50pm for a four and a half hour red eye. As my son likes to sit in the window seat, he entered the aisle first and sat down as I arranged our carry-on’s.

Awful product, awful service and no visibility to anyone who can actually help. Booked four Air Canada flights (two to get to destination and two to return) and every single one was either cancelled or delayed. Our first flight was cancelled less than 6 hours before we were to arrive at the airport, and we were rebooked on a flight where our only option to sit with our two young children was to upgrade our seats. That fee combined with the checked baggage fee (that was included in our Air Canada fare) meant that we had to pay another $600 for a flight we thought we'd already been absolutely gouged on. Then got to spend another 1.5 hours waiting to hear from Air Canada just to be told "you paid the fee to the other airline, we can't reimburse you" and "refund requests are handled by our customer relations department" which is a department that has no contact except an email address.

Was booked on a flight from Venice, Italy through Montreal to Detroit. Took me hours to check in using the Air Canada app. Then when boarding the flight from Venice they did not have a reader for your mobile phone boarding pass (had to use the paper ticket). This flight left late and arrived late. At the Montreal airport we stood in the line for ‘connecting’ flights for over two hours. They then scanned our boarding pass at the top of an escalator, then scanned it again at the bottom of the escalator. Then we stood in a security line for last an hour (it appeared they only had three scanners operating). Going through security they scanned the boarding pass again. The entire process was very convoluted. Then we went through customs and the boarding pass was scanned again. Then the boarding pass was scanned upon boarding the plane.

I am a Canadian who has travelled extensively, domestically and internationally. In the past 12 years, I have flown with a number of airlines, Air Canada, West Jet, United Airlines, British Airlines, ANA, etc. I wish to declare, from my flying experience, two awards. Award 1: The worst overall airline, the bottom of the Barrel. Winner: Air Canada. Award 2: The worst single trip experience. Winner: Air Canada. (In fact, my 2nd worst trip experience is also with Air Canada.) Preferred seat? 50 - 60 CAD? In economy class, of course. Are you, AC, are you out of your ** mind? Checked bag: 1st bag, $30. 2nd bag, $50, Other bags, $100. AC, are you out of your ** mind?

I was delayed by over 6h because Air Canada didn’t have appropriate crew. This delay included flying through an additional layover and changing airlines. No compensation or significant help. Do not recommend.

I was surprised to see the negative reviews. We just completed a round trip with Air Canada to and from our cruise that departed out of Vancouver. It was one of the best air trips we have had in awhile, both directions. Both flights were on time (even early into Phoenix.) The ground staff were friendly, professional and helpful. The in-flight crew were friendly and welcoming. Luggage arrived safe and sound. The entire experience on both flights was really fantastic! We will definitely fly Air Canada more often now! Highly recommended.

I am sad that I cannot give 0. 1 star shouldn't be the lowest rate, and Air Canada does not deserve a single star. I think the best word to describe this airline is "incompetency". I didn't know anything about this airline before actually coming to visit Montreal. After hours of delays, lost baggage, no real explanations, now I can say it safely: do not use this airline if you have other options. If you want to throw your money away there are easier ways to do it.

Terrible Customer Service, Unreliable Airline Company. When I tried to check in for my flight online, I found Air Canada completely changed the details of my flight, and didn't even bother to notify me. The new flight that was forced on me was so bad, that there was no way I could just accept it. After a long wait on the line, the airline representative (who didn't even offer an apology, let alone a compensation), said the only thing he could do was to rebook the flight to a later date, or give me a refund. When I asked to speak to a supervisor, he said there were no supervisors. Seriously?

They canceled our flights three times and told us they can’t compensate us for anything! We were at the gate and saw the airplane and crew members and was told the plane had some light issues to be fixed. It took much longer (initially 2 hours then 3 hours then 4 hours) for them to fix the lights than the crew left. So they cancelled the flight. They lied to us at the customer service and said it is because some unavoidable reason! Not trust worthy company at all! I called customer service and they told me they will reimburse me for the cancellation. Once I submitted the reimbursement form it was rejected for unpredicted reasons. They should not be in business and should be investigated!

Air Canada bumped me off an overbooked direct flight from Brussels to Montreal, to put me on a transfer Brussels-London-Montreal. But they messed up the rebooking, leaving me less than 20 minutes to transfer at Heathrow, which was impossible to do and I naturally missed the connection. Now, the Brussels-London flight was booked with British Airways, and because the British Airways flight was delayed, Air Canada refused to rebook me and asked me to go to British Airways. When I went to British Airways, they rightly pointed out that Air Canada booked me on a ridiculous connection and sent me back to Air Canada. By then, the Air Canada staff had all gone home for the night. Air Canada was fully aware I had no British visa. I am currently stuck at the airport for the night, desperately calling their customer support for the past two hours and a half. Do yourself a favour and never ever fly with them.

Air Canada cancelled our flight to Los Angeles with less than two hours notice. No one helped us to rebook when we were right there at the airport. We spent over an hour on the phone with Air Canada while all of the agents at the airport did nothing, and we ended up having to cancel our entire family trip to Disneyland. Kids were crying and adults too, and no one cared. An absolutely devastating experience. Do NOT fly Air Canada.

My family and I flew to Calgary Alberta Canada last December. Bring 7 luggage. When we get there we only received two from our 7 luggage. They said they will deliver to the house. The day came that we have to leave Calgary and go to Toronto Ontario. Our trip was to visit our families and friends. Our gifts as well as some medical supplies were in the lost luggage. Upon check in going to Toronto I decided to stopped by at the baggage claim to update them that we are leaving Calgary going to Toronto. I also gave the address in Toronto.

NEVER FLY CANADA AIR. My family and I vacationed in Italy and had flights booked home (New Jersey) for Sunday July 2nd. One flight (rome to Canada 9hr flight) and a connecting flight (Canada to Newark 1 and a half hr flight). We finished our first flight that was 9hr long and as we got off we were herded to a line just for connecting flights, then another line for security, and then another line for customs. We were worried we would not make our flight to Newark but then the flight got delayed by an hour and was scheduled to takeoff at 8pm. We got to our gate at 7pm and not one announcement was made. One lady asked if we were boarding soon and they said yes but time just kept going by still with no updates/announcements.

Air Canada just continues to screw up over and over and get away with it. Our 14:15 flight was cancelled at 0700 hrs that day. Rescheduled to 21:30. A ridiculous delay that left us sitting in an airport for over 12 hours. We're given two $10 food voucher-had to ask for them-not offered. No other flight options. Requested lounge access-NO! Hotel and flight the next day-NO!! Absolutely zero effort to make this a slightly tolerable day. Arrived in Toronto at 4 am. Just crazy!! They also -conveniently’ claimed “technical” safety concerns for the resin for cancelling so there is NO compensation. Well played Air Canada. Avoid Air Canada at all costs.

We flew from Tokyo to JFK via Montreal. The connection flight got cancelled. They did not offer any compensation, instead asking us to call the customer service to get the next flight. People at the customer service counter said they can’t do anything. We waited on the phone for 4 hours, finally got scheduled for the next day then got cancelled again, again, customer service counter people said the only option is to call customer service phone number. We called and waited 2 hours and finally got booked for the next day, then again cancelled. Still, no one at the customer service counter will help!

I had seat reservation for AC 421 (13A,13B,13,C,13D) on 25th of June from YUL to YYC. But somehow system does not show that and issued me standby boarding passes. Then I was waiting at the gate more than 5 hours to get into the flight & last minute told by Air Canada gate that there is no seat for four of us and offered me new flight after 3 days. I was traveling with my kids from Sri Lanka to Doha and Doha to Montreal, CA to get this AC 421 flight to travel to YYZ. I had more than 25-hour journey with my kids before getting this to AC 421 flight and I told Air Canada that I do not want to travel together and split us and provide us flight to go to YYZ asp. They keep on saying that new flight will be after 3 days and had bad customer experience.

Worst airline in the world! Flight cancellation after flight cancellation after delay after delay. Bumped from business class to economy. No customer service! Can’t get through on the website or the phone line. No help at the airport. Never again!!

Air Canada canceled my parents' flight hours before departure without offering a flight to make their connection. They rushed to airport and got on a DELAYED air Canada flight from that morning. Then they LOST their luggage. It has been a WEEK and it’s still missing. We have made MULTIPLE phone calls without any help and HOURS of being put on hold with NO RESOLUTION. Calling staff have no empathy and don’t care about their customers.

Terrible service. Terrible airline, they just cancel flight and never put you as priority. I stood for over 4 hours waiting for the worst customer experience EVER. Will be the last time I'd fly with them.

I was promised a travel voucher, value US $ 6321 on Feb 7, 2023, against cancelled Toronto/ Nassau flight and I have been banging my head against a wall since then. My booking reference is **. None Of all the options for emailing or calling on their Contact information accepts this request. My next step is to contact my lawyer to sue them. Please do not ever accept their offer for a voucher.

We booked tickets to fly from the US to Spain and Air Canada cancelled or changed legs of the trip repeatedly leading up to the flight itself. After calling their customer support repeatedly (and sitting on hold for eons) we got to an agent who confirmed our eligibility for a full refund (also had that in writing) and the agent advised us to cancel our tickets online for the “full refund”.

Not only is Air Canada the worst flight experience in Canada if not the entire western world (uncomfortable seats, mechanical problems, delays, delays, delays) they also have the worst customer service. I spent hour waiting on hold to be disconnected and the had to deal with their incompetent and rude employees. If you have ANY OTHER CHOICE fly a different airline. I do NOT recommend this airline under any circumstance.

My husband, who is a professional musician, flew back from Canada last Sunday and Air Canada lost his bass guitar. When my husband found his bass had not arrived he went to talk with Air Canada’s ticket agent. The agent had him fill out a form but he never filled it. My husband called Air Canada toll free number on Wednesday when they finally opened a reference number for him. The next day Air Canada called from Vancouver to say the bass was there. They put it on a flight to Nashville and it arrived to Nashville airport on Thursday.

Deep disappointment and frustration regarding the recent experience I had with this airlines. I had hopes for a positive resolution but unfortunately the agent is literally a dumb person repeating the same statement again and again. I'm not cancelling but asked them to help change the itinerary and requested them to change my destination on the ticket from Toronto to Calgary. The customer service is soooo dumb he won't listen to the reasoning. I had a family emergency and the family had to travel back to home country and the event is cancelled.

On April 19, 2023 I had to take a flight back to Ontario from Vancouver airport. While in Vancouver, I broke my leg, I was in a complete full cast. I had spoke to the medical desk with AIR CANADA and they set me up on a flight back in row 27 and I would have all three seats in order to keep my leg raised. Upon arriving to the special assistance counter, we were being set up to board and a gentleman who has been with AIR CANADA for 44 years by the name of Ken came upon us, saw my leg and said “oh my what’s going on here”… Before we knew it Ken “bless his heart”, did some digging, saw that they had me in Row 27 near the exit door and said “oh my, there’s no possible way you’re going to be able to get on this flight not with your leg in this position. You need to be in a pod."

I hope this review can save someone to not waste money and time with this airline. I had one of the worst business-class airline experiences. The flight attendants were either only aloof, refused to provide the same level of customer service to me as other passengers aboard, and conveniently inaccessible or "forgetful" of items I requested or ordered throughout the flight, and to top it off one approached me in my seat to ask "if I worked for the airline".

Hello. I had a good experience with Air Canada recently (April 7, 2023). I had a plane transfer in Cancun & it was delayed then cancelled due to a brake part issue. They gave us a food coupon then bused us to a nice hotel, all free. After a next day free great breakfast buffet, (& a quick visit to the beach), we all met at 12:30 pm to be bused back to the airport. Once settled in the departure area, we all boarded and left for Vancouver around 5:30 pm. Air Canada also gave us another free food voucher while we waited. All the busing, airport hoop-jumping (customs etc), hotel check-in, food coupons, were well organized and all handled/guided very professionally. Many in our delayed flight group were impressed. So, kudos to Air Canada for doing a great job! PS I really like & have benefited from AC's aeroplan points system (Thanks AC!). OH & there's more... on the day after I landed in Vancouver, AC sent us/me a flight delay apology email with a $500 air coupon good for 3 years!! Fabulous! :)

Since when, you book a flight and when you do your check in you are ending up having a stand by ticket???? So much unnecessary stress!! And yes, I have booked my flights months ahead of time and yes, I have done my check in online 24 hrs prior. So, there's no reason!! I even arrived at the airport 4hrs prior!!!! Still!! I was scared of not having a seat! Because my ticket says Stand by???! I travel a lot and this is the 1st time that it's happening to me! This should NOT happen!

They deserve a ZERO Rating! As a frequent traveller this company is just taking advantage of its monopoly in Canadian aviation to make profits, with absolutely zero intention to improve its service. I was forced due to an emergency to recently cancel a Florida trip. I was not looking for a refund, I would have gladly taken a credit but rather Air Canada is intent on holding onto my money! When I finally reached an Air Canada Rep to discuss the situation I was provided with a number of excuses: that I was not eligible for a refund/credit because I did not read the terms & conditions; I should have booked through an agent; my dollar value was “insignificant”. About $1500 and that if I had booked business class they would have gladly accommodated my refund/credit request and my favourite if a natural disaster prevented my flight from leaving and landing then a refund/credit could be considered.

I booked a flight ticket with Air Canada and I received the worst customer service. The flight got delayed way long and I never received any notification. The gate was changed and I still did not have any idea what is happening with the flight. When I realized that the gate is changed, I ran to the gate but it was too late. I asked help from customer service. The lady at the counter was extremely rude, she pointed in her eyes with two fingers and out with 2 finger, I hope that makes sense when I say that, she said: "You should have opened your eyes and checked the screen," I said, "There was no screen in front of me and nothing was announced." I asked her and said: "It is our new year and I have to go back home." I was really, really frustrated, and told her, "If you can help me that would be great." Then she passed me the boarding pass and I took it.

Worst customer service in the world! Fly any airline but Air Canada! I want to start by saying that I am an experienced world traveler, having been to over 100 countries on dozens of domestic and international carriers. Never have I been treated so poorly. It started on July 26, 2022 on flights 8619 and 117 from DC to Vancouver via Toronto. On check in DC Dulles a surly agent checked my bag – in fact, every gate agent I met on this trip was surly and obviously could care less about me as a First/Business class customer. After significant delays at each stop, I finally arrived in Vancouver and my bag was nowhere to be found. After waiting on a baggage agent for over 40 minutes, I was told they “had no idea” where my bag was, and I filed a claim. I was going to a very important meeting without any dress clothes. After spending $500 on an outfit and essentials, I was able to attend my meeting.

As a frequent global traveler, I rate Air Canada as THE worst of all the worst airlines, with no other that is even close to its awefulness. Rude staff, lost luggage, chaotic management, random cancellation of flights in the last minute with no compensation, leaving passengers overnight at airport with no accommodation. These are all my personal experiences with Air Canada in the last couple of years, and stories like these can go on and on and on. This company is just taking advantage of its monopoly in Canadian aviation to make profits, with absolutely zero intention to improve its service. Stay away from it if you don't want to mess up your travel.

We were travelling from Cancun, Mexico to Boston USA, via Toronto, Canada and there was 6 hours layover in Toronto (YYZ). Our flight was at 9 pm from Toronto to Boston, the incoming flight was showing delayed and supposed to arrive at 9:52 pm from New York but they were showing our flight was on time till 8:40 pm then suddenly announced flight was cancelled due to weather which was outright lies. They just can not blame the weather to avoid taking care of the passengers when flight between our destination was taking off and landing albeit with some delay.

Air Canada has proven time and time again that they are the worst airline. I travel about 10 times a year and every time I use AC, I am utterly disappointed. I have given them chances because I’m from Canada and wanted to believe they could eventually pull through. But their service has not improved over the years and they continue to disappoint. They even managed to lose my husband’s luggage on our way to our wedding. That was a few years ago, but I continued to use AC. But today was the last straw. The check-in lady at the counter gave me a wake up call. No more AC!

I had a ticket simply be cancelled by Air Canada without notification. I found out when I couldn't check at the airport and they delayed my return 16 hours, without covering the hotel that I now needed.

My spouse and I were bumped from business to the worst seats in economy, the ones next to the bathroom that are usually reserved for the flight crew because they stink by flight's end. We paid premium prices for the business seats, seats 3a and 3c. We received a text at the 11th hour telling us that we were moved to economy 32a and 32c with no explanation or apology. Notably we are two women, one disabled and we are a mixed race ** couple. We called Air Canada and were put on hold initially for 1,5 hours while “Wan from Toronto” (they will not give employee numbers or any other identifying information so we cannot hold anyone accountable - great deflection strategy Air Canada) - once again Wan from Toronto tried to find out why we were bumped.

I was travelling to New Jersey from Toronto and had a connecting flight from there. Our flight was with Air Canada. Due to bad weather the flight was running late. since morning the weather was bad. We were not even notified early about that and we reached 2 hour late to our destination. My connecting flight was with Emirates which departed and we missed the flight. We had to stay at New Jersey airport for whole night and there was no Air Canada staff at the airport for assisting us. When we complained them about this issue over the email they said it’s weather fault not their fault. Air Canada is pathetic company. Please do not travel with them.

Don't EVER, EVER fly AIR CANADA! Alert: Worst Airline Ever! Air Canada lost my son luggage on his trip to Spain. It almost ruined his trip. He had to borrow his friends 'clothes and go looking to buy essential stuff on his precious vacation time there. After 5 months and the luggage still nowhere to be found, we still have not received any reimbursement despite several emails and endless phone calls. They are so irresponsible, and I cannot believe a company like that can still do their business!

I'm sure you've heard this before...I would give them a zero if I could? I will preface this review with some details...I have lived in Canada for 30+ yrs, now in USA for 25+ yrs. I know Canada and its companies very well. Canada used to have 2 major airlines in the old days, Air Canada and Canadian Airlines. Competition was a good thing and then government decided to back Air Canada and the other airline went puff. As a result, AC is essentially a crown corporation, a government backed and favored business (it's the price of socialism and government run everything...national postal service, healthcare, education, banks, air Canada, etc)...None of these things mentioned do well, are run well, or are citizens happy with, although they have no choice...literally!

I spent close to 2 days traveling from San Diego to Montreal. My connecting flight at the Vancouver Airport was canceled and no one of the team members really cared if I slept at the airports or not. They behave like a village company with very poor customer service and managing a situation at hand...this is not the first time...they are always lost... Arrived Vancouver about 10:30 am, only left at about 06:00 pm for Toronto. Was going to leave Toronto for Montreal the next day about 07:00 am. The sad thing is that on arriving Toronto there was no one to attend to stranded passengers about logging and all that...these are mind games they are playing.

The worst Airline on earth is Air Canada.I've visited 49 countries and have used +50 airlines. I recently knew that I have a growing tumor in my brain which was recently identified and I need to do an MRI, therefore, I called the airline today to get credit or even to postpone the ticket for 2 weeks and they said they do not care. Basically, Air Canada is the only airline that does not have a medical emergency cancelation or change policy. I had seen a mother with a toddler purchase water for her baby while the staff denied free water even for the baby. This airline is the monopole player in Canada and has no respect for humanity or care for customers.

DO NOT BUY AN AIR CANADA TICKET!!! This was the most horrifying airplane service experience I've ever had in my entire life. I usually never write bad reviews on anything, but this was absolutely the worst. First of all, I had to wait more than 3 HOURS ON HOLD to get a ticket for my dog, since they don't have an online service for that. Their customer service line is horribly understaffed and god bless them they are so useless. When it came to the date of my flight, they didn't send me any email or notification that the flight was cancelled. I was re-booked for a flight three times because they all got cancelled, EVEN THOUGH THERE WERE OTHER PLANES DEPARTING THE SAME TIME THE SAME DAY TO THE SAME LOCATION! The last flight I was re-booked to was delayed 3 TIMES!!! I WAS LITERALLY IN THE AIRPORT FOR MORE THAN 12 HOURS.

Booked a direct flight Montréal-NYC. Got canceled due to bad weather conditions. My flight was scheduled for 17:40pm. They rebooked me for an 18:00pm flight with a connection in Toronto. Flight got delayed for bad weather conditions when there was barely any snow and planes were taking off right in front of us. Ended up missing my connection in Toronto because US custom closed at 20:30. Their customer service was helpless and careless. No communication and they would give direct you from place to place for rebooking and hotel vouchers.

Terrible experience with Air Canada. My parents came for the first time, delayed their 2 main luggage with their all clothing and medication in them. It’s been more than 2 weeks now but still no update from them. Where are they? Can not even tell that are they are still at New Delhi or at Toronto airport? I would give score in negative if possible; possibly -10. Too much frustrating it is with Air Canada. And the main thing is they never scanned the baggage at any airport. No more travel with Air Canada.

The flight was canceled without any notice. We had to wait for the next flight 2 days without luggage. We could not even change our clothes. Finally we made it to our destination, another surprise was waiting for us which we lost our luggage. We tried to make international calls to customer service, put us on hold for long time. It cost money for every minute we call. Issue was not taken care off immediately. It took us 21 days to get our luggage. I had to cancel my plans. It was bad experience with Air Canada. I hope they consider our experience and change their service.

@AirCanada my flight got cancelled on 21 Dec 2022 due to bad weather conditions and till now I had not received my refund and I mailed Air Canada but not getting any response. Very poor service. “Disgusting“.

Hands down the worst airline I have ever booked with. My flight got cancelled in March 2020 due to covid, received an email that I had 24 months to rebook. Come Feb 2022 (still had 4 weeks till it 'expired'), called Air Canada directly, no record of my credit anywhere. I have called about 15 times in last 11 months, NO HELP whatsoever... I have sent emails to customer relations with my cell number explaining my situation, sent about 4, NOT ONE PERSON has got in contact with me from customer services. I WILL NEVER RECOMMEND OR USE THIS AIRLINE AGAIN, I have a lot of family and friends coming to visit me in Canada and I have told them to NEVER book with Air Canada.

For 20 years I have been an AC SuperElite Member, often saying, if AC can't get me there I don't need to be there. NO MORE. The new Aeroplan system works only for the airline. The points required are ridiculous and the customer service is garbage. New week I am flying Business Class to Europe. I am flying Delta. They know how to serve the traveling public. Figure it out AC. You used to be great.

I had to book a flight on the last minute to attend a funeral. I usually fly on the "business class" and both classes I can say that the food was horrible, especially the breakfast. So so so disappointed. From now on, I will only fly through USA to avoid Air Canada direct flight because of their poor service!!! And the sad part is that THEY JUST DON'T CARE ABOUT THE BAD REVIEWS!!