Air Canada Reviews

Chronic delays. No accountability. Needs oversight.

Please give immediate attention to my case, which has remained unresolved since October 2025. Case Number: ** The prolonged delay is deeply concerning. Most disappointing is that nobody responds to my emails—this raises serious questions about whether this is truly a customer-centric company. I expect a prompt update and resolution.

Both the departing flight and return flight were delayed, with the returning flight being delayed 9 times and then cancelled while we were already boarded. The flight crew told us they had gone over their 12 hour flight time window and wouldn’t be able to take off. While trying to get compensation from Air Canada, they have lied and said the flight was cancelled due to bad weather so I am not eligible for compensation. This is blatant fraud on their part. They do not deserve the one star they are getting.

So on my way back home from Nanaimo, the staff decided my personal item suddenly wasn’t acceptable and made me check it. 🙃 It literally fit under my seat on the way there with no issue, but this time, they insisted I pay the checked bag fee anyway. Just feels super inconsistent and honestly, pretty ridiculous. Money grab.

On the day of our flight, my family and I had a problem with our luggage upon boarding. The children asked a flight attendant to help them lift our carry-on luggage up the aisle, as I was far away from them and there were several people in line. Climbing over everyone was awkward because we were blocking the aisle. The flight attendant refused to help, rudely stating, "I'm not here for that." When I pointed out that he was a man and could help, as the children were small and couldn't reach the top, he replied, "I won't do that," and took offense at my remark about him being a man. Another man standing next to the flight attendant helped us, but...the flight attendant started nervously calling someone and filing a complaint against us.

Maintenance issue from Seattle to Vancouver B.C., ran to make connecting flight to Singapore, told they had prematurely canceled our flights. Got a $15 food voucher for food I can't eat. Routed to Hong Kong. I'm sure I won't get my checked bag back. I'd give less than 1 star if the ticket agent wasn't as professional as she was. She was the only redeeming factor for this airline.

Air Canada is absolutely horrible with customer service. Offer you a discount if applied for their credit card however cannot use it for the current trip as you need the card number, so in turn zero discount. Will not hold rates until it shows up as well. Also waited 4 hours for a call back with nothing resolved. I will Avoid this air line at all cost!

I have been meaning to write this review for a long time. The staff has consistently been rude and unresponsive to customer feedback, unlike what you expect from a professional airline. Today’s experience was especially disappointing. As soon as I entered the aircraft, I noticed that three overhead cabins were blocked. I was seated in row 43, and many passengers—including families with babies—struggled to find space for their luggage.

Poor service. I hope I never have to fly with them again. They gave my paid seat to a lady with a dog, presumably for emotional support. This generation is entitled and can't support themselves emotionally, and I paid for it.

We flew to Vancouver in September of 2025 for an Alaska cruise, the flight was not horrendous however, the plane was old did not look very clean, and the attendants on the plane were not overly friendly. Also, we picked our seats at booking and when returning home somehow they disappeared and we had to purchase new seats, I’m not sure what happened there. Had I looked at their reviews online before booking, I probably would not have booked with them.

Warning: Air Canada does not honor their own stated bereavement travel policy nor their flight change policy. I purchased a ticket from US to Vancouver to visit my 97-year-old grandma. 10 days after I booked my flight, I received a call that my grandma had been hospitalized and likely wouldn’t make it. The family was asked to come say goodbye. I tried to change my ticket by calling Air Canada and online. The automated system hung up on me after I was on hold for 90 min. The aircanada site would not allow me to change my flight. Even though their confirmation email stated flight changes were permissible. I went to the airport and changed flight at kiosk.

Ignorant staff instituting a blanket policy. They check all zone 4 passenger carry ons, even those checking in early, and with ample room on board the flight in the overhead compartments. We traveled light to speed up our arrival and faced this deliberate and unnecessary bias. Terrible customer service from Air Canada.

DON'T TAKE the CORRECT SIZE CARRY-ON BAG on Air Canada! CHECK'M anyway SHE SAYS CONTEMPTUOUSLY! Higher PAY for Airline Check In Counter Woman, WHY?, This one gets pissed off because AC overbooked passengers. WE DIDN'T! Her Tone was SHARP, IGNORANT & UNKIND about OUR CORRECT SIZED BAGS! WHY? We just showed up to board (AC103 YYZ-YVR Feb14), not a sound from us. Y....because Air Canada overbooked the flight...then announcements ask for volunteers to check bags...not enough volunteers...too many announcements got to her...BIG JOB HUH? DON'T OVERBOOK SEATS, it is against Airline regulations & unsafe!

Flight 8856 from Nashville To Toronto was horrible. It was delayed nearly an hour, "Approved" carry on luggage didn't fit. You had to check your bag, leave security, go to the baggage carousel to find your "carry on" once you landed, go back through security again and discard everything you purchased before arriving at your gate to board the flight the first time, only to sweat your ass off the entire flight because the air conditioning is awful. However, the flight attendants were wonderful. We paid for a real plane, not an uncomfortable plane want-to-be. Same price for a real plane VS this!

Gave one star because zero is not an option. This was my first time flying with this airline and will be the last time. The delays and lack of organization were a nightmare to put it lightly. Delays between 4-6 hours going to our destination and overnight going back home. Not even flying with South American airlines I had so much of a headache.

Absolutely unacceptable experience with Air Canada. My son was travelling from Edmonton, Alberta to St. John’s, Newfoundland with a connection in Toronto. When he arrived in Toronto today, Air Canada suddenly cancelled the flight to St. John’s and left him stranded at the airport. What is even more shocking is that he was told the next available flight would be three days later. No reasonable solution, no proper support, and no consideration for the fact that he is travelling for an important event that he will now miss because of this situation. This level of irresponsibility toward passengers is extremely disappointing. Leaving a traveler stranded in another city for three days is simply unacceptable. Air Canada needs to seriously rethink how they treat their customers. #AirCanada #WorstAirlineEver #WorstService

My first time with Air Canada, I would say 2nd the worst. My flight was cancelled and rebooked with not enough time to travel to airport so needed to rebook again. Both flights from Boston to Quebec were severely delayed. My is exhausting with all the delays and waiting. I hope and pray not to book with this airline ever again!!

I’ve flown with Air Canada a few times now, and there is usually always that one flight attendant that doesn’t meet the hospitality standards. Although the fleet is great, there was a flight attendant on my flight back to Vegas who had a straight face looking at me for a good two seconds as if I wasn't allowed to ask for a cookie (the complimentary ones) and a cola a couple of hours after the service was finished. Even when I asked for the cola he gave me a look. When I got the half filled cup I asked if I can have the can since I wanted to share it with my boyfriend accompanying me on the flight he said “well there's only 3 left.” I took it as a no. Isn’t the complimentary snacks and drinks for passengers? On the other hand the purser was amazing, greeted and thanked every passenger during boarding and disembarking and had a wonderful attitude.

Air Canada transatlantic flights out of Pearson have zero respect for passengers' time and schedule. Both the airline and airport authority lack enormously on on-time departures. And the reasons are, of course, all in their favor, so zero compensation. One star from or a clear F.

Avoid at the all costs, lost my luggage. Never been compensated. Followed up many times online and and on the phone. No one that works there cares about anything. Fly with any airline but this one. And they took government bail out money as well.

Poor luggage transfer handling. My bags were delayed in Toronto and sent on two separate flights after mine, forcing me to make two separate trips to LAX to retrieve them. I had a stop in Toronto flow from Frankfurt, Final destination was LAX.

I am a 78 years old retiree. I saved for 3 years from my retirement fund to buy 4 business class tickets as high school graduation gift to my granddaughter so she can enjoy a trip to Italy with her family. I did extensive research and, based on travel itinerary and ticket fare, I finally decided to go with Air Canada. I purchased tickets on Air Canada’s website which shows all segments LAX - Montreal - Rome round trip on lay flat seat. LAX to Montreal segment will be using AirBus330. I made full payment for 4 business class tickets. I cannot wait to see how happy my granddaughter will be when she finds this special treatment. I made seat selection (all window lay flat seats) and received confirmation from Air Canada.

End of November I got scammed by Air Canada. I took the flight from Toronto YYZ to Dubai DXB via Tel Aviv through Air Canada till TEL AVIV and then Tel Aviv to Dubai through Fly Dubai however on the same PNR and reservation. In Toronto they charged me $75 for baggage fees till Dubai which was totally part of the ticket. However when I reached Tel Aviv and checked in again they asked me to pay USD 1000 for baggage charges or else they will not let me board however I refused to board. They used unwarranted practices to force me to pay. Please help and get me refund. I have all receipts and everything. I asked for refund and it's still showing pending. This is pure EXTORTION.

Terrible service and no refunds for their mistakes and yet they always ask for government bailouts because they don't know how to run a fiscally responsible business. Rude staff and outdated aircraft.

Me and my daughter were flying from Victoria to Vancouver, to go Florida for a vacation, on Victoria airport, the stuff reject us to check in, even all passangers are all in airplane, I can hear the staff from outside raised voice said, flight will leave in a few minutes, but the man in charge for check in still not allowed us to check in, said if we missed our flight, he will take full responsibility, I am not sure what's that mean, he will pay our flight to Florida, flight back to Victoria, and all hotel, all tickets we booked expense or Air Canada will pay all of that, even that, that was the trip my daughter expecting for a year, we have everything right, why he has the right to stop us fly,

Air Canada is the WORST Airlines I have been in the Past 25 Years, they have a Lot of Corruption, Disorganization, Rude, Unhelpful Staff, based on my Recent Experience with them on Jan 07, 2026, they were Terrible, iI Recommend to AVOID AIR CANADA. They Are Overbooking more than the Plane Capacity and Then Cancel a Lot of Passengers Boarding passes due to un realistic/Illogic reasons to Hide/Cover their Crime of Overbooking. In addition to Loss of my 10 Luggage until Now, my wife ended up with Post Traumatic Stress Disorder from what they did to us Yesterday at Heathrow London Airport Flight# AC865, after they Denied our Booking and left us On Heathrow Airport, I am Mohamed **, Canadian, Cell: **, if you want more Details. AVOID AIR CANADA.

Air Canada is the worst airline I have ever used. I am in Dubai with lost luggage and I’ve been here 3 days without any updates telling me if they located my luggage. All they keep sending me 3 days in a row is that they will let me know. I have medication in my luggage that I put in a thermos because it needs to be refrigerated which I reported when they lost my luggage and they give you no one to talk to on the phone. I am here in Dubai wearing the same clothes for 3 days. Previously with Air Canada I had an issue. After booking months in advance it got overbooked and I was delayed for a day and had to fly home with a different airline the next day with a connecting flight and my flight was a direct flight when I booked.

Nightmare Experience with Air Canada, Redeemed by United Airlines. What started as a routine flight turned into a nightmare on January 5, 2026 for our 9:15 a.m. Monterrey–Toronto flight with Air Canada. Our dogs were confirmed to be traveling on that specific flight. At the airport, we were told that another family traveling with four dogs had taken the available in-cabin pet spaces, leaving no room for our dogs—despite our prior confirmation. Air Canada offered no real solution other than rebooking us on a Thursday flight, which was completely unacceptable, as we were not willing or able to stay several extra days. With no meaningful support from Air Canada, we were forced to find an alternative and ended up flying through the U.S. with United Airlines.

My experience with Air Canada was an absolute disaster. It began with my flight from Detroit on 27 December. I had checked baggage paid (75USD) through to Amsterdam, but my flight was delayed by about two hours due to de-icing, which caused me to miss my connecting flight in Toronto. When I landed in Toronto, it took about four hours just to get rebooked. The staff at Air Canada were completely unorganized and uninformed—no one knew how to rebook my flight or even where to direct me. I was told rebooking would be easier at this airport, but the people I ended up speaking to were rude, dismissive, and shockingly unhelpful.

What a scam of a company... They don't honor their promotion... Buy a ticket and you have free rebooking, but now you can rebook so your ticket is wasted... Scammers. Never again with Air Canada Scammers!!!