Air Canada Reviews

I recently had a highly disappointing experience with Air Canada. I arrived at Ottawa airport three hours before my flight to Toronto, only to face a delay without any explanation. When I finally reached Toronto, I missed my connecting flight because there wasn't enough time to get through security. Air Canada offered me another flight with an extra connection, which I accepted. However, that flight was also delayed by an hour due to maintenance issues. This led to me missing yet another connecting flight, resulting in being stuck in another city for a day. The series of delays and lack of clear communication were incredibly frustrating. I will never fly with Air Canada again.

Air Canada charged my credit card twice for my seats. On hold for 35 mins only to be told I called the wrong customer service number. Been on hold for almost two hours!!!! How do they consider this acceptable? Still no answer and stuck listening to this horrible on hold music.

Imagine you’re embarking on a short trip with carryon, the goal being to travel as efficiently as possible, skipping any baggage retrieval to minimize delays. But just as you’re boarding, you’re informed that the overhead bins are full, and you must check your carry-on. This completely defeats the purpose of avoiding checked baggage, which was essential to our plan.

I flew on AC816 on Oct 13th, 2024. They broke my large checked bag and in Venice they told me to file a claim when I got home after my cruise. When I got home and filed a claim, I was told it was too late. I pushed back and they said it was now because I don't have the original purchase receipt (was a gift). It seems they will just say whatever to make you go away after damaging your property. They even have the nerve to put in their response that the issue is closed at their end, and not to reply to their email as they will not respond. This is who you're really dealing with at Air Canada.

As a loyal Aeroplan member who has frequently flown with Air Canada, my recent experience on Flight AC824 from Toronto to Madrid on September 29, 2024, was both disappointing and costly. Due to a 5-hour delay, I arrived in Madrid far later than expected, causing me to lose my pre-booked car rental. This disruption forced me to secure another vehicle, incurring an unexpected additional expense of $395.53. When I submitted a claim to Air Canada explaining the situation and the costs I had to bear as a direct result of their delay, I was disappointed to receive a denial with no acknowledgment or support.

1st time got flights from Air Canada represents Canada, there was 4 hours delay. Even their website rule: if 3- 6 hours delay then refund $400 to customers, Air Canada lied and replied not the airline fault. Then this is customers’ fault? I lost 6 hours that paid for hotel, car rental at airport was closed when I landed and lost reservation and got up charged. We also paid for taxi to hotel and back to airport picking up rental car. This airline is a joke.

We booked a flight to Las Vegas for 6 and Air Canada changed our flight from 7am to the a 7pm flight. Our whole Sunday was ruined. We lost 9 hours in Vegas and that's a lot considering we are I put going for 4 days. We were never offered alternative flights, any sort of refund or any information at all. If my friend hadn't noticed the change, I would have known. Air Canada just sent me an email saying my trip is coming up soon and here is my itinerary. I really can't stand airlines, but we have no choice if we want to travel long distances.

It really is an incredibly bad service and airline - never again Air Canada. First downgraded from Premium to Economy - then changed from Air Canada to Air Canada Roug (the cheap airline).... And still at least one hour late...

Departing 8/24/24. Returning 9/01/24. EF Tours booked my flight on the worst airline...Air Canada. We missed our second flight because... I don't know. No employee knew anything. They could even let us know if our connecting flight would wait. Wait, when I checked in, I was given a standby ticket. How do you pay in advance, and then you are issued a stand-by ticket... The employees at the gate were not knowledgeable, and the manager was rude and took her time to assist and didn't even apologize for her staff stating my flight was full and I did have a seat....I paid off this trip two years in advance and was booked stay by. My heart was in my back. WHAT A HORRIBLE FEELING. HORRIBLE and very unprofessional SERVICE! One employee started to argue with herself due to how she was being treated by other staff. Next, after we were removed from our connecting flight. Yes, removed.

It has the worst customer service you can ever imagine. Staff are very rude and impatient. I would not choose this airline ever again. If you want to experience the worst experience you could ever have with airline then go for it.

Living in Canada, you have basically no options. There are protections put in place to deter competition so Air Canada basically has a monopoly on air travel. Therefore it has no incentive to provide good reliable service. It is by far the worst airline. Should be avoided at all costs. Overpriced. Horrible service. Horrible reliability. Constantly overbooking and bumping people.

Air Canada was a horrible experience. They delayed our flight twice so far… since I am writing this from Pearson airport. They only provided a $15 voucher for a 5 hour flight delay! We have heard from other people their flights with air Canada was also delayed. Air Canada needs to do better. They are a huge brand and should be embarrassed about the way they run their business. I will be choosing flair, west jet or hoop next time for sure.

I am deeply disappointed with Air Canada’s handling of wheelchair assistance for my 77-year-old mother's recent travel experience. She has significant mobility issues, is a cardiac patient with back surgery. I purchased her ticket trusting Air Canada would provide the pre-arranged assistance (wheelchair) she needed. During a 1 hour and 45-minute connection in Toronto, the staff member assisting my mother told her to walk to the gate on her own, saying it "should be a short walk."

I give a 1 star because Air Canada damaged my bag beyond repair and refuse to replace it or refund the fees I paid. I hadn't noticed the wheel was almost snapped off when I picked up my bag at the airport because someone else was carrying it for me. Not rolling it. I noticed when I was leaving my destination when I couldn't roll my bag to the door. So I looked and saw the wheel and bottom corner of my hard suitcase was almost snapped off. The next day I filed a complaint with Air Canada. In which they promptly replied that they were sorry but would do nothing about it because I didn't notice the damages in time. I have time and date stamps on when the damage was discovered. I am now out hundreds of dollars due to their negligence. Don't fly Air Canada. They will either lose your bag or damage it and refuse to pay for the damages.

Wow. Flight canceled due to their control but the use the common phrase, it was done for security of clients. But yet won’t refund me my extra night in hotel which I had to pay because they canceled the flight, 0 feedback from them as if they don’t care and when I asked for a simple refund if 131$ for my hotel which is not asking much they basically told me, "Sorry can’t do. But we hope that the next flight with us will be better," wow what a horrible way to treat clients. Never again Air Canada.

Air Canada is by far the worst airline to go anywhere. No ever on time. Will make you wait at the gate for over 3 hours with false departure projections. Make you miss your connection and then give you a voucher for a hotel not even near the airport only to rebook you on the earliest flight not letting you have any sleep. Avoid at all costs!

It was the worst experience in terms of the airline. Originally our flight was a straight flight from Toronto to IAD. On our way to airport, we got an email that our flight is cancelled. By the time we got to airport, received another email that our flight is rebooked to the day after (Monday). We tried to talk to their agents that we have to be at work on Monday morning and kids have to go to school. They had a very rude reaction, almost laughed at us that they are sorry they Can not do anything about it. We got bullied by the next flight agent as well. Eventually we got the same day flight with stop to St Louis and from there to Dc, but to another airport in DC. So instead of 1.5 hour flight we ended up With 7.5 travel with a stop. They were not helpful, not responding nor apologetic for all the inconvenience caused by them. Very disappointed.

I traveled on Air Canada flight AC 313 from YUL to YVR at 9:30pm EST with my elderly parents. Within 15 minutes of settling into our seats, we discovered that the monitors in rows 16-17-18 were not working. Despite half of the plane being empty, including preferred seating in rows 18 and 19, we were rudely offered seats further toward the back of the plane, excluding the empty seats right behind us simply because they had an extra five inches of legroom. The lack of courtesy from Air Canada staff was disappointing. They showed no compassion or respect for passengers, including those who contribute to their salaries. I’ve flown with many airlines, and Air Canada consistently falls short in customer service. It’s frustrating to see such behavior from the national airline, and it reflects poorly on our country. Other successful airlines treat their passengers with far more kindness and professionalism.

In my recent vacation to Japan, I flew with Air Canada and experienced severe inadequacies in their staff training and unprofessional conduct, particularly during the return journey. My itinerary included a smooth outbound flight from Miami to Montreal and then onto Tokyo. However, the return journey from Narita to Montreal was marred by a series of unpleasant incidents. Upon landing in Montreal, the airport's disorganization and chaos immediately became apparent. It took us an excruciating hour just to leave the airport. Given our extended 13-hour layover in Montreal, we decided to book a hotel near the airport to prepare for our final flight AC1650, scheduled to depart from gate C77 on September 15th at 8:35 AM.

Our recent trips with Air Canada, connecting to ITA for flights from Toronto to Catania in May and September 2024, were nothing short of a nightmare. What should have been enjoyable vacations turned into sources of stress and frustration due to multiple issues. May Trip: During my solo journey, I faced a delayed ITA flight from Catania to Rome, which caused me to miss my connection to Toronto. The stress of navigating the chaotic Rome Airport alone was overwhelming. When I finally found ITA’s ticketing desk, I was met with abrupt and unprofessional service. I was told I’d have to wait until the next day to fly, and while I was offered overnight accommodations, the experience only went downhill from there.

So we sat on the fully loaded plane for over an hour when the pilot comes over the loudspeaker and says we were waiting for a no-show customer's luggage to be OFF loaded from the plane. WHAT? Why didn't they just send the luggage on without the customer?

I had 3 connection flights. First one was 4 hours delayed. Missed the next connecting flight. Waited 11 pm to 10 pm for the next flight. The booked the hotel where I had to check out at 12 pm. From 12-10 pm, I roam like a homeless guy with $30 voucher for the meal. It was only eligible in the airport where they booked my hotel outside of the airport. Next night the flight was delayed for the same reason of the missing aircraft. I don’t have energy to write how hectic it was with the baggage. It is absolutely horrible service. I took my oath that I will never fly with Air Canada.

This is my first time flying AC on a 14-hour international leg. The Premium Economy seats were roomy and comfortable. However, the meal service is lacking quality and frequency. Food was served at noon upon boarding and then next meal service was more than 9 hours later. They literally skipped dinner service. Many patrons had to tell the flight attendants that they were hungry, including myself. I received a snide remark to help myself to some snacks. Pretzels and tiny finger sandwich left by the restroom areas do not constitute dinner.

Nevers preferred to travel with Air Canada, the incident occurs with me I was trying to book flight for 24th August but by mistake I did it for 24th September so I call them on 28 to cancel the booking but they refuse me to give refund or any credit, they don’t have any solution at all for the mistaken booking, only way suggest me to tell it to customer relation and they will refund me before the flight or get your partial refund (tax). So congratulations today is my flight and got nothing. Even don’t want my tax back take it.

Stunningly poor service, substandard equipment, unprofessional and highly underwhelming staff. Like the country, the airline is a third-rate, minor-league operation that is utterly unremarkable in every possible way.

Worst possible airline since Covid. I’m at the Halifax airport at least 3 to 5 times a week picking coming to play golf. If it’s not for flight delayed which gets reassessed and say a new time. Then out of nowhere Flight Cancelled! And that’s after at least 2-3 hour time period. Of course, missing luggage is customary and very common, especially but not exclusively Pearson airport. Might have been acceptable and understandable during Covid, but this is September 2024! CEO must need another bonus or the Feds to throw money at him! Sad to say that they’re the biggest ... (can write what the word I'm thinking) company. Congrats.

Worst customer experience I have ever had. Got to love paying for a flight, then plans (flights) change and they won't give you your money back, but rather give you a credit that EXPIRES. Will never be using Air Canada for travel again. Was blown away with the terrible customer service.

Refused to refund my money back. You gave me a voucher I can't be able to use because I can't use your airline anymore. You took my money hard earned money. I hate this airline. If negate 1 star I'll put negative.

I give zero stars if there is option. I have an Air Canada Flight (AC-561) from YXE to SFO, I got boarding pass for flight AC-561 and next flight AC-562. We reached at Vancouver airport at 6:05AM, Now my Flight AC-562 For SFO at 8:5AM. When we went to gate #E72 to get Flight #AC-562 at the gate Canada airline employees took my boarding pass and my wife’s boarding pass. Tore both boarding passes and stopped me to fly. Were rude to me. I was surprised when we boarding passes and seat number given then how can they stop us to fly. We harassed at Vancouver airport by AIR CANADA Employees. Very unprofessional. Please guys don’t buy tickets for AIR CANADA. Don’t trust them. You will be also treated as we were. Stay away From AIR CANADA. I never recommend this AIR CANADA to anyone. That happened to me, can happen to anyone.

Canada Airlines for over twenty years has provided horribly managed service. Always delayed, hard to reach them by phone, never clear at the airport kiosk as to when flights are boarding etc. I have been traveling for over twenty years, always problems. We had a coupon and tried to give them a chance. Never again! Do not fly United either if you're going to Canada. They are affiliated with Canada Airlines.