Air Canada Reviews

Flight 8856 from Nashville To Toronto was horrible. It was delayed nearly an hour, "Approved" carry on luggage didn't fit. You had to check your bag, leave security, go to the baggage carousel to find your "carry on" once you landed, go back through security again and discard everything you purchased before arriving at your gate to board the flight the first time, only to sweat your ass off the entire flight because the air conditioning is awful. However, the flight attendants were wonderful. We paid for a real plane, not an uncomfortable plane want-to-be. Same price for a real plane VS this!

I would like to recognize an Air Canada employee at the office near the baggage claim who went above and beyond after our flight AC1004 on March 4th, arriving in Fort Lauderdale around 5:00 PM. When we couldn’t find one of our suitcases at the baggage claim belt even though the tracking said it had been delivered, we reported it to this staff member. We left our information and had to leave because of kids but shortly after, this Air Canada employee went out of her way to locate the bag and personally walked through the arrivals area and all the way to the Car Rental Center shuttle to find us and return it. She had found our suitcase at the back of the luggage belt and made the effort to track us down before we left the airport.

Gave one star because zero is not an option. This was my first time flying with this airline and will be the last time. The delays and lack of organization were a nightmare to put it lightly. Delays between 4-6 hours going to our destination and overnight going back home. Not even flying with South American airlines I had so much of a headache.

Absolutely unacceptable experience with Air Canada. My son was travelling from Edmonton, Alberta to St. John’s, Newfoundland with a connection in Toronto. When he arrived in Toronto today, Air Canada suddenly cancelled the flight to St. John’s and left him stranded at the airport. What is even more shocking is that he was told the next available flight would be three days later. No reasonable solution, no proper support, and no consideration for the fact that he is travelling for an important event that he will now miss because of this situation. This level of irresponsibility toward passengers is extremely disappointing. Leaving a traveler stranded in another city for three days is simply unacceptable. Air Canada needs to seriously rethink how they treat their customers. #AirCanada #WorstAirlineEver #WorstService

I am a frequent international traveler and typically transit through Toronto (YYZ) or Montreal (YUL). On March 6, 2026, however, my journey from Mumbai (BOM) to Fredericton (YFC) via London Heathrow (LHR) routed me through Ottawa (YOW). At YYZ and YUL, checked bags are automatically transferred to domestic flights, allowing passengers to proceed directly to their gates after immigration and customs without re‑clearing security. At YOW, the process is still traditional. Passengers must collect their checked bags from the carousel, drop them at the Air Canada transfer desk, clear security, and then proceed to their gate. With a layover of 1 hour and 20 minutes, I assumed I had ample time. Unfortunately, my bags arrived on the carousel nearly 60 minutes after landing, leaving me with only 20 minutes to make my connection to YFC.

Had a recent long-haul flight (round trip) from SEA to MNL in February 2026 and it was amazing. Despite my spinal disk problems & sciatica flare-up, it was comfortable. It helped that I was in business class. I enjoyed the YVR lounge, the meals were all delectable. The MNL lounge was ok but needs some improvement. Service was superb - from the FA’s to the ground crews. Special mention to FA Alfredo (who speaks 3 languages fluently), he went over & above his duties to assist not just me but all the passengers. The pilots were rather deft & skillful in maneuvering the airplanes especially the smaller planes that flew from SEA to YVR. The wheelchair assistance & golf carts (in YVR) were very helpful. I was fully satisfied with the whole trip.

My first time with Air Canada, I would say 2nd the worst. My flight was cancelled and rebooked with not enough time to travel to airport so needed to rebook again. Both flights from Boston to Quebec were severely delayed. My is exhausting with all the delays and waiting. I hope and pray not to book with this airline ever again!!

I’ve flown with Air Canada a few times now, and there is usually always that one flight attendant that doesn’t meet the hospitality standards. Although the fleet is great, there was a flight attendant on my flight back to Vegas who had a straight face looking at me for a good two seconds as if I wasn't allowed to ask for a cookie (the complimentary ones) and a cola a couple of hours after the service was finished. Even when I asked for the cola he gave me a look. When I got the half filled cup I asked if I can have the can since I wanted to share it with my boyfriend accompanying me on the flight he said “well there's only 3 left.” I took it as a no. Isn’t the complimentary snacks and drinks for passengers? On the other hand the purser was amazing, greeted and thanked every passenger during boarding and disembarking and had a wonderful attitude.

Air Canada transatlantic flights out of Pearson have zero respect for passengers' time and schedule. Both the airline and airport authority lack enormously on on-time departures. And the reasons are, of course, all in their favor, so zero compensation. One star from or a clear F.

Avoid at the all costs, lost my luggage. Never been compensated. Followed up many times online and and on the phone. No one that works there cares about anything. Fly with any airline but this one. And they took government bail out money as well.

Poor luggage transfer handling. My bags were delayed in Toronto and sent on two separate flights after mine, forcing me to make two separate trips to LAX to retrieve them. I had a stop in Toronto flow from Frankfurt, Final destination was LAX.

I am a 78 years old retiree. I saved for 3 years from my retirement fund to buy 4 business class tickets as high school graduation gift to my granddaughter so she can enjoy a trip to Italy with her family. I did extensive research and, based on travel itinerary and ticket fare, I finally decided to go with Air Canada. I purchased tickets on Air Canada’s website which shows all segments LAX - Montreal - Rome round trip on lay flat seat. LAX to Montreal segment will be using AirBus330. I made full payment for 4 business class tickets. I cannot wait to see how happy my granddaughter will be when she finds this special treatment. I made seat selection (all window lay flat seats) and received confirmation from Air Canada.

End of November I got scammed by Air Canada. I took the flight from Toronto YYZ to Dubai DXB via Tel Aviv through Air Canada till TEL AVIV and then Tel Aviv to Dubai through Fly Dubai however on the same PNR and reservation. In Toronto they charged me $75 for baggage fees till Dubai which was totally part of the ticket. However when I reached Tel Aviv and checked in again they asked me to pay USD 1000 for baggage charges or else they will not let me board however I refused to board. They used unwarranted practices to force me to pay. Please help and get me refund. I have all receipts and everything. I asked for refund and it's still showing pending. This is pure EXTORTION.

Terrible service and no refunds for their mistakes and yet they always ask for government bailouts because they don't know how to run a fiscally responsible business. Rude staff and outdated aircraft.

Me and my daughter were flying from Victoria to Vancouver, to go Florida for a vacation, on Victoria airport, the stuff reject us to check in, even all passangers are all in airplane, I can hear the staff from outside raised voice said, flight will leave in a few minutes, but the man in charge for check in still not allowed us to check in, said if we missed our flight, he will take full responsibility, I am not sure what's that mean, he will pay our flight to Florida, flight back to Victoria, and all hotel, all tickets we booked expense or Air Canada will pay all of that, even that, that was the trip my daughter expecting for a year, we have everything right, why he has the right to stop us fly,

Air Canada is the WORST Airlines I have been in the Past 25 Years, they have a Lot of Corruption, Disorganization, Rude, Unhelpful Staff, based on my Recent Experience with them on Jan 07, 2026, they were Terrible, iI Recommend to AVOID AIR CANADA. They Are Overbooking more than the Plane Capacity and Then Cancel a Lot of Passengers Boarding passes due to un realistic/Illogic reasons to Hide/Cover their Crime of Overbooking. In addition to Loss of my 10 Luggage until Now, my wife ended up with Post Traumatic Stress Disorder from what they did to us Yesterday at Heathrow London Airport Flight# AC865, after they Denied our Booking and left us On Heathrow Airport, I am Mohamed **, Canadian, Cell: **, if you want more Details. AVOID AIR CANADA.

Air Canada is the worst airline I have ever used. I am in Dubai with lost luggage and I’ve been here 3 days without any updates telling me if they located my luggage. All they keep sending me 3 days in a row is that they will let me know. I have medication in my luggage that I put in a thermos because it needs to be refrigerated which I reported when they lost my luggage and they give you no one to talk to on the phone. I am here in Dubai wearing the same clothes for 3 days. Previously with Air Canada I had an issue. After booking months in advance it got overbooked and I was delayed for a day and had to fly home with a different airline the next day with a connecting flight and my flight was a direct flight when I booked.

Nightmare Experience with Air Canada, Redeemed by United Airlines. What started as a routine flight turned into a nightmare on January 5, 2026 for our 9:15 a.m. Monterrey–Toronto flight with Air Canada. Our dogs were confirmed to be traveling on that specific flight. At the airport, we were told that another family traveling with four dogs had taken the available in-cabin pet spaces, leaving no room for our dogs—despite our prior confirmation. Air Canada offered no real solution other than rebooking us on a Thursday flight, which was completely unacceptable, as we were not willing or able to stay several extra days. With no meaningful support from Air Canada, we were forced to find an alternative and ended up flying through the U.S. with United Airlines.

My experience with Air Canada was an absolute disaster. It began with my flight from Detroit on 27 December. I had checked baggage paid (75USD) through to Amsterdam, but my flight was delayed by about two hours due to de-icing, which caused me to miss my connecting flight in Toronto. When I landed in Toronto, it took about four hours just to get rebooked. The staff at Air Canada were completely unorganized and uninformed—no one knew how to rebook my flight or even where to direct me. I was told rebooking would be easier at this airport, but the people I ended up speaking to were rude, dismissive, and shockingly unhelpful.

What a scam of a company... They don't honor their promotion... Buy a ticket and you have free rebooking, but now you can rebook so your ticket is wasted... Scammers. Never again with Air Canada Scammers!!!

I have flown Air Canada many times out of necessity. I have NEVER EVER had a flight that wasn't randomly rebooked to another awful time. Always delayed while other airlines are not. Always rebooked on a worse flight itinerary.

Air Canada has absolutely no idea how to run an airline. They have no concept for anybody’s time or money. We are supposed to fly out of Montreal at 8:20 but instead the Air Canada staff decided to wait till 8:15 to start ”warming up the plane” so now the plane is too cold and we are delayed for the 4 time during my trip.

Delayed my morning international flight because “we need to source a stand by aircraft for this flight” with a new tentative time of 11pm. That misses our connection flight in LAX to new zealand, literally costing us $5000 dollars. But don’t worry because “we’ve issued you 1 voucher(s) with a value of $15 (per voucher).” Oh my god. Air Canada you are a joke. I will never fly with you again.

This is the worst airline. The flight I am on now is 2 hours delayed. I am traveling with two small children and carry on baggage that meets the regulations. They just informed me that I have to check my carry on baggage. The customer service agent refused to give me her name and threatened to remove me from the flight for asking questions and for her name. She had to get her superior Mayce to come in who was also incredibly rude. Take any other airline if you can. Air Canada is always delayed and the customer service is terrible. The gate staff are often on a rule enforcing war path with zero accountability and very little consideration for circumstances of the passengers.

As a Canadian citizen, I should like traveling with Air Canada when it's possible. But after couple of bad experiences with their poor services and most importantly after my last trip from Toronto to Paris now I decided not to use this airline if possible. They pushed us to buy the seats through online checking and pay $170 for just regular seats in economy class area, after we refused to do, they assigned two seats very far from each other. Fred

Worst airline, they are always late for technical issues on their end. Their customer service is complete crap and they serve toilet water on board. When their flights are late they put no one at the counter and you have to go to a customer service counter with a 2h wait.

Air Canada is by far the weakest airline I’ve ever traveled with in all my years of frequent international travel. It’s honestly a shame that this company represents Canada. The service is poor, the policies are rigid and customer-unfriendly, and the overall quality is extremely disappointing. From start to finish, the experience felt disorganized, stressful, and inefficient. They seriously need a major overhaul — or to rethink the entire operation. I lost valuable time and money, and received little to no accountability in return. Avoid if you can. Save your time, your money, and your energy by choosing a different airline.

Our Air Canada flight was cancelled during boarding, despite the fact that they clearly knew about the issue beforehand. Instead of keeping us on our direct flight, they rerouted us for the next day through San Francisco, which then left us stuck there as well. Air Canada is now claiming “weather” as the reason for the continued delays — even though the sky is clear and there’s no rain. Convenient excuse, zero accountability. Customer service in Vancouver was polite, but ultimately ineffective — lots of apologies, no solutions. The U.S.-based customer service was a completely different story: dismissive, entitled, and full of attitude from the moment we stepped off the plane.

At Park n' Fly Toronto in shuttle when Air Canada sent out text saying flight was delayed from 835 am takeoff to 1610 takeoff due to technical issues. 4 passengers given $15 food vouchers each. And that buys what exactly, when a small bottle of pop is $3.75. What a deal. Burn nearly a day of vacation and compensation is $60 worth of airport food. Pathetic. This is why Air Canada receives such poor reviews. 2 kids with us looking forward to flight and trip and here we are sitting at airport nearly all day. I knew we should have flown out of Detroit. Flight # AC1390. No actual reason given, or further communication after initial text. Totally disgusted with service at this point and will not fly Air Canada again.

Air Canada is, by a mile, one of the worst Airlines out there. It was my first time taking and it will be the last time. They run a scam by not allotting a seat to your connecting flight (marking STBY) and expect you to pay more to confirm a seat. In other words, with this scam Airline, you pay for the ticket and they expect you to pay more to get a seat that should be there automatically. Their own employees admit to this scam and one of them had the nerve to say "I should've paid more for confirming the seats". My family on a long awaited vacation had to go through unprofessional unapologetic arrogant staff in Montreal which was just a connecting flight from Chicago to Casablanca. Never again with these jokers.