Air Canada

What also I can say all this people before my review are saying all. The worst airline in the world, is embarrassment for Canada… The fish small from the head, change this old environment fire the CEO and all the board of the directors. Is the most expensive for no reason, worst customer service, complicated website with no clear use, too much of small shifts of regulations, di_ factional organizations structural with big government subsidies company…. 40% more expensive than any air company in the world…New name LAND CANNOT FLY….

They deserve a ZERO Rating! As a frequent traveller this company is just taking advantage of its monopoly in Canadian aviation to make profits, with absolutely zero intention to improve its service. I was forced due to an emergency to recently cancel a Florida trip. I was not looking for a refund, I would have gladly taken a credit but rather Air Canada is intent on holding onto my money! When I finally reached an Air Canada Rep to discuss the situation I was provided with a number of excuses: that I was not eligible for a refund/credit because I did not read the terms & conditions; I should have booked through an agent; my dollar value was “insignificant”. About $1500 and that if I had booked business class they would have gladly accommodated my refund/credit request and my favourite if a natural disaster prevented my flight from leaving and landing then a refund/credit could be considered.

I booked a flight ticket with Air Canada and I received the worst customer service. The flight got delayed way long and I never received any notification. The gate was changed and I still did not have any idea what is happening with the flight. When I realized that the gate is changed, I ran to the gate but it was too late. I asked help from customer service. The lady at the counter was extremely rude, she pointed in her eyes with two fingers and out with 2 finger, I hope that makes sense when I say that, she said: "You should have opened your eyes and checked the screen," I said, "There was no screen in front of me and nothing was announced." I asked her and said: "It is our new year and I have to go back home." I was really, really frustrated, and told her, "If you can help me that would be great." Then she passed me the boarding pass and I took it.

Worst customer service in the world! Fly any airline but Air Canada! I want to start by saying that I am an experienced world traveler, having been to over 100 countries on dozens of domestic and international carriers. Never have I been treated so poorly. It started on July 26, 2022 on flights 8619 and 117 from DC to Vancouver via Toronto. On check in DC Dulles a surly agent checked my bag – in fact, every gate agent I met on this trip was surly and obviously could care less about me as a First/Business class customer. After significant delays at each stop, I finally arrived in Vancouver and my bag was nowhere to be found. After waiting on a baggage agent for over 40 minutes, I was told they “had no idea” where my bag was, and I filed a claim. I was going to a very important meeting without any dress clothes. After spending $500 on an outfit and essentials, I was able to attend my meeting.

As a frequent global traveler, I rate Air Canada as THE worst of all the worst airlines, with no other that is even close to its awefulness. Rude staff, lost luggage, chaotic management, random cancellation of flights in the last minute with no compensation, leaving passengers overnight at airport with no accommodation. These are all my personal experiences with Air Canada in the last couple of years, and stories like these can go on and on and on. This company is just taking advantage of its monopoly in Canadian aviation to make profits, with absolutely zero intention to improve its service. Stay away from it if you don't want to mess up your travel.

We were travelling from Cancun, Mexico to Boston USA, via Toronto, Canada and there was 6 hours layover in Toronto (YYZ). Our flight was at 9 pm from Toronto to Boston, the incoming flight was showing delayed and supposed to arrive at 9:52 pm from New York but they were showing our flight was on time till 8:40 pm then suddenly announced flight was cancelled due to weather which was outright lies. They just can not blame the weather to avoid taking care of the passengers when flight between our destination was taking off and landing albeit with some delay.

Air Canada has proven time and time again that they are the worst airline. I travel about 10 times a year and every time I use AC, I am utterly disappointed. I have given them chances because I’m from Canada and wanted to believe they could eventually pull through. But their service has not improved over the years and they continue to disappoint. They even managed to lose my husband’s luggage on our way to our wedding. That was a few years ago, but I continued to use AC. But today was the last straw. The check-in lady at the counter gave me a wake up call. No more AC!

I had a ticket simply be cancelled by Air Canada without notification. I found out when I couldn't check at the airport and they delayed my return 16 hours, without covering the hotel that I now needed.

My spouse and I were bumped from business to the worst seats in economy, the ones next to the bathroom that are usually reserved for the flight crew because they stink by flight's end. We paid premium prices for the business seats, seats 3a and 3c. We received a text at the 11th hour telling us that we were moved to economy 32a and 32c with no explanation or apology. Notably we are two women, one disabled and we are a mixed race ** couple. We called Air Canada and were put on hold initially for 1,5 hours while “Wan from Toronto” (they will not give employee numbers or any other identifying information so we cannot hold anyone accountable - great deflection strategy Air Canada) - once again Wan from Toronto tried to find out why we were bumped.

I was travelling to New Jersey from Toronto and had a connecting flight from there. Our flight was with Air Canada. Due to bad weather the flight was running late. since morning the weather was bad. We were not even notified early about that and we reached 2 hour late to our destination. My connecting flight was with Emirates which departed and we missed the flight. We had to stay at New Jersey airport for whole night and there was no Air Canada staff at the airport for assisting us. When we complained them about this issue over the email they said it’s weather fault not their fault. Air Canada is pathetic company. Please do not travel with them.

Don't EVER, EVER fly AIR CANADA! Alert: Worst Airline Ever! Air Canada lost my son luggage on his trip to Spain. It almost ruined his trip. He had to borrow his friends 'clothes and go looking to buy essential stuff on his precious vacation time there. After 5 months and the luggage still nowhere to be found, we still have not received any reimbursement despite several emails and endless phone calls. They are so irresponsible, and I cannot believe a company like that can still do their business!

I'm sure you've heard this before...I would give them a zero if I could? I will preface this review with some details...I have lived in Canada for 30+ yrs, now in USA for 25+ yrs. I know Canada and its companies very well. Canada used to have 2 major airlines in the old days, Air Canada and Canadian Airlines. Competition was a good thing and then government decided to back Air Canada and the other airline went puff. As a result, AC is essentially a crown corporation, a government backed and favored business (it's the price of socialism and government run everything...national postal service, healthcare, education, banks, air Canada, etc)...None of these things mentioned do well, are run well, or are citizens happy with, although they have no choice...literally!

I spent close to 2 days traveling from San Diego to Montreal. My connecting flight at the Vancouver Airport was canceled and no one of the team members really cared if I slept at the airports or not. They behave like a village company with very poor customer service and managing a situation at hand...this is not the first time...they are always lost... Arrived Vancouver about 10:30 am, only left at about 06:00 pm for Toronto. Was going to leave Toronto for Montreal the next day about 07:00 am. The sad thing is that on arriving Toronto there was no one to attend to stranded passengers about logging and all that...these are mind games they are playing.

The worst Airline on earth is Air Canada.I've visited 49 countries and have used +50 airlines. I recently knew that I have a growing tumor in my brain which was recently identified and I need to do an MRI, therefore, I called the airline today to get credit or even to postpone the ticket for 2 weeks and they said they do not care. Basically, Air Canada is the only airline that does not have a medical emergency cancelation or change policy. I had seen a mother with a toddler purchase water for her baby while the staff denied free water even for the baby. This airline is the monopole player in Canada and has no respect for humanity or care for customers.

DO NOT BUY AN AIR CANADA TICKET!!! This was the most horrifying airplane service experience I've ever had in my entire life. I usually never write bad reviews on anything, but this was absolutely the worst. First of all, I had to wait more than 3 HOURS ON HOLD to get a ticket for my dog, since they don't have an online service for that. Their customer service line is horribly understaffed and god bless them they are so useless. When it came to the date of my flight, they didn't send me any email or notification that the flight was cancelled. I was re-booked for a flight three times because they all got cancelled, EVEN THOUGH THERE WERE OTHER PLANES DEPARTING THE SAME TIME THE SAME DAY TO THE SAME LOCATION! The last flight I was re-booked to was delayed 3 TIMES!!! I WAS LITERALLY IN THE AIRPORT FOR MORE THAN 12 HOURS.

Booked a direct flight Montréal-NYC. Got canceled due to bad weather conditions. My flight was scheduled for 17:40pm. They rebooked me for an 18:00pm flight with a connection in Toronto. Flight got delayed for bad weather conditions when there was barely any snow and planes were taking off right in front of us. Ended up missing my connection in Toronto because US custom closed at 20:30. Their customer service was helpless and careless. No communication and they would give direct you from place to place for rebooking and hotel vouchers.

Terrible experience with Air Canada. My parents came for the first time, delayed their 2 main luggage with their all clothing and medication in them. It’s been more than 2 weeks now but still no update from them. Where are they? Can not even tell that are they are still at New Delhi or at Toronto airport? I would give score in negative if possible; possibly -10. Too much frustrating it is with Air Canada. And the main thing is they never scanned the baggage at any airport. No more travel with Air Canada.

The flight was canceled without any notice. We had to wait for the next flight 2 days without luggage. We could not even change our clothes. Finally we made it to our destination, another surprise was waiting for us which we lost our luggage. We tried to make international calls to customer service, put us on hold for long time. It cost money for every minute we call. Issue was not taken care off immediately. It took us 21 days to get our luggage. I had to cancel my plans. It was bad experience with Air Canada. I hope they consider our experience and change their service.

@AirCanada my flight got cancelled on 21 Dec 2022 due to bad weather conditions and till now I had not received my refund and I mailed Air Canada but not getting any response. Very poor service. “Disgusting“.

Hands down the worst airline I have ever booked with. My flight got cancelled in March 2020 due to covid, received an email that I had 24 months to rebook. Come Feb 2022 (still had 4 weeks till it 'expired'), called Air Canada directly, no record of my credit anywhere. I have called about 15 times in last 11 months, NO HELP whatsoever... I have sent emails to customer relations with my cell number explaining my situation, sent about 4, NOT ONE PERSON has got in contact with me from customer services. I WILL NEVER RECOMMEND OR USE THIS AIRLINE AGAIN, I have a lot of family and friends coming to visit me in Canada and I have told them to NEVER book with Air Canada.

For 20 years I have been an AC SuperElite Member, often saying, if AC can't get me there I don't need to be there. NO MORE. The new Aeroplan system works only for the airline. The points required are ridiculous and the customer service is garbage. New week I am flying Business Class to Europe. I am flying Delta. They know how to serve the traveling public. Figure it out AC. You used to be great.

I had to book a flight on the last minute to attend a funeral. I usually fly on the "business class" and both classes I can say that the food was horrible, especially the breakfast. So so so disappointed. From now on, I will only fly through USA to avoid Air Canada direct flight because of their poor service!!! And the sad part is that THEY JUST DON'T CARE ABOUT THE BAD REVIEWS!!

This summer I traveled from San Francisco to Calgary to London and returned Dublin to Toronto to SFO. At Air Canada's suggestion I purchased reserve seats of 3 legs of the trip. At boarding we were assigned other seats and my wife and I could not sit together. After completion of trip I applied for a refund which I had been promised at the airports. I just received final notice that there will be no refund.

You think you are gettting great deal with aero plan to fly with Air Canada. Wrong. So 49000 points will get you two return flights. Great. But don’t forget you need to pay for your seats there and back 80 dollars or more and then don’t get sick cause try to cancel or change the flight four days trying to call get through to air Canada. That puts you through to aero plan four days total eight hours on hold, finally finally get someone on the line, you can change for a fee of 180 plus tax each person, after explaining you have been trying for days and now flight has left. It’s another 200 fee so wow really, I said have Covid so basically should of got on plane anyway and yeah she agrees with me.

Plane was late and was told they were holding the connecting, made it through all checks to gate before departure time. Then get told they closed the gate and missed it, then proceeded to have to waste 9 hours and 3 connecting flights to fix it. Did they care, not one ounce. Suggest using other flights.

Please don’t waste your money with Air canada vacations. Ran out of food and drinks. Seats are very uncomfortable. No one to call for help, family booked can’t pre book seats, seat all over the plane. I travel frequently 20 flight per year, worst experience I ever. Air canada is off my list.

I NEVER WRITE A REVIEW BUT THIS IS MY WORST EXPERIENCE OF ALL MY TRAVELS. My luggage did not arrive with me and we were around 15-20 passengers that had the same issue in the same flight, that is a lot?? I was going in a cruise which embark in Athens at the same day and excursion start at 7: am on the following day and every single day, and I do not have any extra clothes, underwear, toiletries, it took us almost an hour to make the line at the airport to file a report for my luggage. It was so stressful, exhausting, disappointing and frustrating. You planned your vacation for months and this worst nightmare happened, as we have to panic shopping for clothes and all things we needed which was not in the plan.

Had to call multiple times, customer service people were rude and self serving. Never helping to resolve my issue; anytime I asked to be transferred to a supervisor, it was like pulling teeth as they clearly did not want to do so. Everything they say is lie, they’ll ask you something and then not listen to the answer…one guy had screaming kids in the background and blamed ‘my line’ having a poor connection but the person, mya Christina, really takes the cake. Did all the above l, then finally, she pretended to transfer me but only put me on hold (it was 39 mins before I realized that). This is unheard of!!

NEVER Book A PLANE from Air Canada. Booked a 5 pm departure and when I arrived at the airport the plane was delayed to 8 pm departure due to mechanical testing not done. And it was delayed again to 10:30 pm departure. And you won’t even know this delayed information without going to their customer service booth because they don’t even bother to change it on the airport displayer or announce it with the teleprompter. Once we arrived in New York at midnight, guess what, yes they make you wait for 1h on the airplane for 1 am before you can leave the plane.

Terrible experience on Air Canada, the flight attendants were rude, hit me with their cart while I was asleep, one of the flight attendants was walking around yelling at passengers to buckle up. Ran out of breakfast items. NOT PROFESSIONAL STAFF. Hated Air Canada. Don’t fly with Air Canada!