Aeromexico Reviews

I had a very frustrating experience with Aeromexico’s payment and check-in system. Before my flight, I tried multiple times to pay for my baggage online using three different credit cards and browsers. Every attempt was declined, and the website kept directing me to contact my bank. I spent over an hour with my bank, and they confirmed the issue was not on their side.

Do not book with this airline. They have been very rude and unprofessional. They kept all three tickets flights while I provided medical records restricting me from flying, and did not allow refunds nor flights changes and ended up keeping over 3 thousand dollars in their pockets and flights unused! Rude, disrespectful and mostly careless of their customers.

Constantly delay and they don’t have the decency and keep saying they are the most punctual airline in the world.

I don’t know where these people can change your seats without proper notice terrible service, not 100% on time as they claim. Was delay 1 hr at a flight with not proper excuse.

I made reservation 4 months ago and I didn't purchase seated but my family is 3 people with kid 7 years old so I didn't expect to seat all together but least one adult in the same row but big surprise they give us three different row far from each other. This company is NOT cheap and customer service is horrible. I have no choice I purchased one seat (1050 pesos) for seat my wife 2 row behind my son because if something happens to son least one adult need to be closer. Every company they seat one adult with one kid only Aeromexico don't get this is MUST about customer service.

I never fly Aeromexico, they are the worst airline. Have horrible customer service and so useless and made my mom and sister go on a different flight than me and my dad and didn't come home till 11:30 pm at night on Saturday which wasted their whole day and then they delayed me and my dad's flight so they could take off 2 of our family's suitcases and they wasted so much off our family's time because they went to the airport in Syndya and they weren't there. So my mom and my sister had to spend 5.5, buying her new clothes and my dad had to go back to the airport 3 times and it took them 5 days to get our suitcases back and on Monday they finally admitted that they had our bags. They tried to give us a $500 dollar voucher to fly their airline again but were not gonna do that because they suck and they lost a lot of customers, money and our family's time.

My mother traveled with her pet from Seattle to Mexico City. No issues with her in cabin pet as she had all paperwork in order as it is expected. On her return back to Seattle, she was denied traveling with her pet. She had all her paperwork current as she had just taken her dog to get another Certificate to verify the dog was healthy and no existing wounds nor cuts. The agent at the desk in Mexico City, completely became the Police and made my Mom leave her dog because evidently the dog did not have the Screwworm vaccine. There is no vaccine available for such plague. And the dog had only been the city the whole time, he was just at the Vet to getting his certificate to travel. But the agent denied him from traveling back home. How can a airline agent have so much power to do such thing. Paid $179 for the pet's tickets and getting a refund I need to submit my case. This airline sucks!! I will never travel with such airline.

Recently had what can only be described as a nightmare experience with this airline. From start to finish, the service was disorganized, unprofessional, and incredibly frustrating. Communication was poor, delays were handled without clear updates, and staff seemed either overwhelmed or indifferent to passenger concerns. What should have been a smooth travel experience turned into unnecessary stress and disappointment. I truly hope the airline takes customer service more seriously in the future and works on improving communication, accountability, and overall passenger care. My spouse was suffering from a severe anxiety/asthma attack while waiting for priority calling. They were calling all groups at the same time with no type of order.

I booked a flight from RDU to Cancun because it had direct service...I even put myself in premier class (their first class). I was diagnosed with flu the day before departure and had to cancel my flight. No refund or credit offered. I was told that I had to book an alternative flight before the departure time or I would lose the entirety of my ticket cost ($1350). I appealed that on my sickbed with the flu, I just could not generate dates for an alternative ticket. Moreover, the replacement ticket would have to be taken before 10 Sep, when I initially booked the flight. Thank goodness I took out flight insurance

Do not recommend this airline. They didn't let me back in to get my passport left in the seat, they told me to go do the inmigración line they were going to check! Obviously did not found nothing supposedly and the Mex authorities put me in jail until they sent me back where I started my trip! Awful experience and they didn't gave me an apology or nothing. AWFUL AIRLINE. HOPE YOU GO BANKRUPT

MEX TO TIJ. We missed our flight due to poor communication and last-minute gate updates. The gate information wasn’t posted until around 45 minutes before departure, and when we arrived 30 minutes before the flight, we were refused boarding because they said we had to be there 45 minutes early. Even after speaking with a supervisor, nothing could be done and we were forced to buy new tickets.

I booked Am Plus tickets (premium Economy) which are categorized as tickets that can be cancelled/rebooked. I did need to cancel - they would not give me a voucher for credit to rebook, and because I couldn't arrange a new rebooking date immediately and with repeated difficulties with contacting Aeromexico and being cut off during calls and not called back - I finally just abandoned my tickets. Lost money, lost confidence in booking with Aeromexico.

First trip with AEM.... Booked everything with a customer rep.... Gave the rep all the info including TSA precheck for me and my girlfriend. Day before flight, girlfriend was listed with TSA precheck but I wasn't. It was not showing up and I fixed it again. Didn't work. I asked if there was a meal. A rep at the airport said Yes, but NO was a better answer. On the way back, the sign at the airport was wrong. If I didn't go up to ask, I wouldn't have known. The counter people couldn't be heard. Made it on time. While in the plane, no wine but beer and some liquor was offered. No meal. WTF? This flight was over 3 hours long and international. No meal, no wine. Piss poor operation.

I am a surgeon. I had an awesome weekend getaway planned in Mexico City for friend's birthday and to see Bad Bunny perform, and about 48 hours before my flight, my patient became critically ill and needed a very complicated lifesaving surgery. Decided to cancel my trip. Called to cancel hoping for just a flight credit for some portion of the $1000 I had paid for the flight including seat upgrades. Was told this is NONREFUNDABLE. Repeatedly told them I am not asking for a refund, as refund means getting your money back. Did not want my money back, just wanted some portion of a flight credit so I could plan another trip to Mexico City at a later day, like every other airline I have ever used would provide.

I am currently seated in business class, and the service I’ve experienced is completely unacceptable for a premium cabin. When I arrived at my seat, the water bottle that is supposed to be provided to every passenger was already opened and clearly used. This is a basic hygiene issue and frankly shocking in business class. I called a flight attendant to point this out. She initially dismissed me by saying that “a bottle comes with every seat.” I then had to physically show her that the seal was broken and that the bottle had already been drank from.