Allianz Global Assistance Reviews

My husband got sick and we couldn't make our flight. Allianz paid our claim in full and in a timely manner. I have and will used them again.

My connecting flight to final destination was cancelled in Dallas, TX so I rented a car to drive the remaining miles home. I filed my claim for rental reimbursement after speaking with an Allianz rep. Very smooth transaction, reimbursement. Very satisfied.

My husband got pneumonia right before we were supposed to fly to Florida and the doctors told him he was not to fly because of the altitude or something could be dangerous. So we canceled our trip (could not be postponed). I immediately got on the phone to try to recoup the $$ for our tickets. The person I spoke with from Allianz was very nice, but seemed to be reading from a "script" and it became a little frustrating trying to get through to him what happened, and I kept getting the same answers. When I got the paperwork, I filled out everything, got the info they needed, and within a short time, received all my money back! I actually cried. $900 is a lot of money for us, and it was not a "vacation" vacation, it was a visit to my husband's mother, who we hadn't seen in over a year.

On my vacation to Florida I got really sick coughing uncontrollably, etc. After some days I called Allianz because I needed medical assistance. We explain my illness. I was promptly directed to a medical facility in my area. My daughter intervened and suggested a specialist who specialize in my condition. Allianz instructed her the procedure to follow. The medical dept. followed up every two days to ascertain I was getting the care I needed. The staff was unbelievably polite, prompt and totally professional. Talk about "caring." I do not have enough words to praise them. When it came to completing the claim, we followed their instruction again and within weeks we received a check to cover my expenses. I would highly, highly recommend this organization to anyone travelling.

Purchased travel insurance just in case life happens. Well life happened, they refused to give refund. They sell it to you but when you try to clam it they don't care!!! NEVER BUY AGAIN!!! I hope there is a class action lawsuit with this insurance company!! US Air and American Airlines should not allow them to sell this CRAP!!!

I have been with Allianz for 2 years. A month ago I filled in a form online asking them for a new quote for a different car. The quote was given and confirmed on 3 emails and I went ahead and purchased new car. The policy was changed. A few days later they decided to up my quote by 200 a month which I cannot afford to pay. I have all the emails from them and letters stating that they made a mistake with a quote. Please advise how I take it further.

I bought a car rental policy from this company and after a collision I filed to allianz and the rental company. Everything was clear but they did not pay! I call them and talked to them but no result. I will never ever take rental car insurance from Allianz. Thanks and have a great day!

Our son with Autism had his first seizure in September. We thought it was due to a fever. We booked our trip in December to go to NY. There had been no other seizures. However, between the months of February-March he had 6 more seizures. We were advised by our neurologist to cancel our vacation, as the seizures were not under control and we should not travel out of state.

We were planning on going to Mexico in May of 2014, but I fell in April and broke my patella. I needed surgery and would be on crutches for several weeks. Mexico wouldn't be fun under those circumstances. Luckily when we booked our air, we took advantage of Allianz insurance. We contacted them immediately, and they took care of the cost of our cancelled airline tickets. They were efficient, kind, and prompt. We had never had to submit a claim to any insurance policies before so we were impressed with Allianz insurance and always get it for our travels now.

Without going into too much detail about my trip, I too purchased Allianz Travel Insurance. Flight was supposed to depart on 3/24/14. Well the plane had mechanical difficulties and was postponed 4 hours, thus creating a domino effect for my other three connecting flights and resulting in missing my first day at my Hotel. This same scenario happened on my return flight and resulted in missing two days of work. As stated by the other reviews, I submitted certified documentation from the airline and Hotels outlining why the flight was delayed and having to pay for the first night at my Hotel. I submitted ALL the necessary documentation... and was denied. WHY? because Allianz stated that the entire Airline industry has to be shut down as a whole for 24 hrs in order to be covered... and the Hotel itself has to have been shut down, burned down or swept away away by the sea to be considered for any type of reimbursement...

Well I tried to file a claim with this company. I had to cancel my flight due to a personal family issue that was very private in nature. Even my lawyer told me that I didn't have to disclose it to the company. Now I get emails and harassing phone calls from this company asking for a death certificate. Not sure why you should have a dead body to get a claim processed. Again the claim was to cover the cost of the flight that’s all, not much, just pennies to this insurance company. It has been over 3 months and no claim resolved. I had to get a lawyer involved and the Attorney General as well, because I feel they are a scam for customers.

I bought the insurance for a flight to Las Vegas because I just had a feeling something was going to go wrong. I was right I was delayed coming home for about 9 hours in the airport. The bright side was I was reimbursed for my meals and snacks for the day. There was no issue. I sent my receipts and I got a check rather quickly. Thanks.

I flew from Palm Springs to Orlando last month. I always take out insurance for my flights. I have never had a problem with Allianz. I never have to worry if I have a problem.

They were easy to work with and responded quickly to refund my money.

I've purchased travel insurance policies with Allianz a few times. Always quick and painless. The one time I really needed them, I missed a connecting flight in Paris (totally out of my control), which resulted in me needing to stay there unexpectedly, missing out on hotel reservations that I already paid for in Prague. I also had lost luggage. Not quite a "nightmare", but not the way you want to start a vacation, either. When I returned home from vacation the following week, Allianz already had a check waiting for me, covering the cost of complications from my lost luggage, and the unused Prague hotel room. Very impressed and thoroughly satisfied with their service! I would recommend them to anyone traveling abroad.

I had no problem whatsoever. Fast, polite and very eager to help. Would refer the insurance to friends.

We used Allianz at the suggestion of our travel agent. Last summer, we went on our first cruise as a family of 5 (three kids, ages 8, 5 and 1 at the time). We had to reschedule our first trip in April due to our daughter's broken leg. It was simple and straightforward to file our claim (which we did online), and Allianz refunded our funds promptly. When we rescheduled the trip for June, we once again turned to Allianz as our provider having seen first-hand how a medical situation can impact a vacation! Happily, we were able to travel and thoroughly enjoyed our trip. We would use Allianz again for future travel, and I would recommend trip insurance for families.

Prompt and efficient response to my need at the time. Good communication.

On a trip from Seattle, WA, to Billings, MT, in December 2013, my mother became ill from heart weakness, probably due to the higher altitude, and was hospitalized with severe shortness of breath. Forbidden by doctors from flying home, she had to drive with family members. Allianz paid my claim for additional expenses for the trip home, including the rental of a portable oxygen generator. Payment was made without undue delay.

Two times in one year I had medical emergencies to two different people which prevented me from traveling as planned. Both times Allianz promptly paid my claim for airfare. I recommend. I finally made the trip in 2015 but sadly it was for a funeral for the sister I tried to visit in 2014.

We have purchased travel insurance at least 6 or 7 times over the past eight years, for airline travel within the U.S. and Europe, but have only needed to use it once, when a flight cancellation required an unexpected overnight stay. Even though the request for reimbursement for food and a room was sent in just before the last possible date, all the Allianz employees we dealt with were courteous and efficient, and kept us informed of every phase of their work. We received full compensation for documented expenses within a few weeks. We have continued to use this service and can and do highly recommend Allianz.

I have never purchased travel insurance for any of my previous trips abroad. I never thought I would need it. But when I planned a trip to visit my son in Taiwan and decided to take my 86 year old dad along, I thought it might be a good investment. We chose Allianz after researching the reviews of satisfied travelers, never expecting to have to use it. A week prior to our departure, however, it was I who had to be rushed to the ER and subsequently spent 8 days in the hospital and several weeks recuperating. Our trip, sad to say, was cancelled. The reps at Allianz were gracious and patient and helped me through the process of submitting the claim. They even covered Dad's losses as there was no way he could travel without me. We are planning another trip abroad in the next year and I will most definitely be packing an Allianz policy. Let's hope this time I won't have to use it!

Had a baggage issue, that compounded our return flight experience. Trashed the bag, delayed our pick up, incurring waiting fees. Sad. Luckily based on a prior mishap, I chose to take the insurance. Glad I did. Although it was a little thing I was covered, and it made a sour note more in harmony with the final leg of our trip. Ins is just that protection. My experience here was fair value. Not a cheat - ooh like my appliance coverage, but equitable. Recommendation: keep all receipts even for years. That piece of luggage bought years ago needs identification and associated value proffered in order to work the system smoothly.

Unfortunately, I had an incident with cancer and my trip needed to be cancelled due to immediate required treatment. Allianz was more than accommodating. I highly recommend Allianz services.

Allianz was recommended by our travel agent. We have used them several times. On a trip to Egypt we were stranded in Paris due to the 'snowmaggedon' in Washington DC. Not wanting to spend 3 days in Paris out at the airport, we opted to fly to New York to stay with a friend. Imagine our surprise and satisfaction to find out that our agent had already filed a trip interruption claim with your company. We received a $440.00 dollar check to cover expenses incurred by the change in travel plans. Now that is customer service. We recommend Allianz to all our friends who travel.

I always purchase trip insurance with Allianz Global Assistance. In 2014 I had to cancel a trip with 3 of my friends because of a family emergency. With a few required documents, I filed the claim and received payment.

I was invited with my wife to a wedding in N.J. My wife took ill and could not travel. You fully honored the coverage that we had purchased, and your claims people were both courteous and expeditious in their handling of our claim. I intend to continue to buy coverage from you, as your people know how to properly treat legitimate claimants. I thank you accordingly.

I generally purchase travel or event insurance through Allianz and have been very satisfied with the service. I received good customer service when I could not attend an event due to an illness. My refund arrived on time - highly recommend.

Had a nasty little illness, requiring two hospital ER visits while in Scotland, and two clinic visits, and Allianz handled everything beautifully and efficiently (after submitting receipts, of course). I will always be sure to count on them. They give me a good sense of security.

The service was great and the process was easy. After we had to cancel our trip due to an unforeseen family illness, I was easily able to file a claim and get it processed in a short amount of time. Was able to file the claim online and follow up over the phone. I would highly recommend Allianz and definitely use them on future trips.

Easy to sign up and useful. We have used this service twice. The first time was for a trip that was supposed to be in February 2014. I was injured and could not ski. I had the appropriate paperwork filled out, submitted it, and received a check for the appropriate amount in a timely manner. We have used it since though fortunately did not have any issues that prevented our travel. I will use this insurance when possible given its reasonable cost relative to the overall trip cost.

I booked a cruise with Disney and purchased a travel policy through Allianz. Unfortunately, I had to cancel my cruise, but the folks over at Allianz were very professional and helpful processing my claim. I ALWAYS buy this insurance whenever I book a cruise.

We were stranded in Fla. due to weather (not a bad place to be stranded) and were reimburse fully! Customer service was excellent and a big help every step of the way! From the moment we called them after our flight was cancelled to the moment we filled out our claim forms they were helpful. We got our claim checks very quickly also. :)

Excellent, easy process to get reimbursed. I liked the interactions with the employees and how easy it was to submit the claim. I received payment fast and seamlessly. Great company.

I only feel comfortable traveling in the USA or overseas when I know that I have my letter of confirmation of my insurance. Several years ago, when one of my suitcases was stolen in San Francisco, Allianz (with different name at the time) helped me to recover part of my loss. I have recommended Allianz to several friends.

We have taken out a policy with Allianz Global Assistance for the last several shows we have seen through Ticketmaster. On one occasion we had to cancel due to family illness. I submitted a claim with the necessary documentation for reimbursement of the purchase price of the tickets and within a reasonable amount of time received a check for the entire amount. I believe the amount of money that this insurance company charges is fair and well worth the money. I definitely would recommend this insurance.

I typically buy your insurance policy to protect me from unforeseen emergencies. I feel it is a good value and fortunately I've only needed to use it once while visiting Tokyo. Customer service was excellent in helping me and reimbursement claims were timely.

Been using it last 20 yeas and used it only twice. It was always nice to speak to your team, helpful to resolve my 2 accidents I had. Thank you.

I bought tickets through Ticketmaster for a circus. They weren't cheap either and paid extra money just in case I could not attend and needed a refund. Well, good luck with that!!! The loopholes you have to jump through and the number of reasons that are not "covered" in the policy is a joke. Submit a bunch of documents: death certificate, you or spouse were relocated for work, doctor's note with proof of blah blah blah. I submitted a note from my employer but that was told unless I was relocated, I would not get a refund.

I purchased travel insurance through Allianz com in dec 2014. Then airline lost my luggage jan 2, 2015. I opened claim (**) with Allianz. They asked for documents, I provided. Then I received email that claim is closed. I sent 5 emails through their system. Only once I received a reply they are getting back within 48 hours. Never heard from them. When they closed they said I didn't provide receipts but I have 3 proofs they received all receipts. I have all emails proving that they received my documents and my emails. But nothing from them, no explanation if they are in need of additional docs and which one or anything in this matter. I want them to assign someone to this claim and start working on it. They seem to not do their job.

My father in law he is on critical condition that I have to change the flight so I bought insurance due to anything that could happen. When I change flight the insurance said because that was a preexisting condition it won't cover any changes, sound like Health insurance.

I have had two experiences with this travel insurance company. The first time I had to return home early because the neighbors found the side door to my home open and my pet cat gone. Allianz fine print said they will only pay if a natural disaster occurred (earthquake, fire, etc.). The second time my wife and I paid $1400 for trip insurance for a cruise, I got stuck in LA because of a blizzard in NY and requested about $200 after two hours of filling out forms. Weeks later I called and they said my case was settled and the check was on the way. It's been a month or more now. I understand they are the insurers for the Asian airlines that went down and I hope this German company goes broke!!!

When my flight out of Rhode Island got canceled 3 times and I was forced to stay in a hotel for 5 nights, Allianz was right there to help me file a claim and get reimbursed for my extra travel and lodging expenses. I had a great experience and was reimbursed almost immediately. The response I got was quick and timely and I was very pleased with how they handled the situation.

WHY CAN'T I GIVE THIS COMPANY ZERO STARS? Such a scam! It is a shame. Rude customer service first of all. I got delayed on a flight due to weather conditions and arrived at my destination more than 4 hours late (which is what late means to me) but the poor customer service provider tells me that as long as I am moving, even if I reach my destination late, I am technically not late. DO NOT BUY THEIR INSURANCE. SUCH A BIG SCAM.

We have purchased literally hundreds of dollars worth of travel insurance. We booked a trip to London, a colleague took ill and we had to cancel. We contacted them, produced a letter documenting work circumstances. Not only did it take WEEKS for them to assess and turn us down (therefore negating our ability to make an informed decision), it was not covered. The things they do and do not cover are buried in long pages of material. We believed that they would cover the change fee but of course they don't. SO we wasted almost $200 in addition to the change fees that we must pay since they didn't bother to give us an informed decision quickly.

Got stranded in NYC due to flight cancellation as a result of poor weather. New return flight was 2 days later. It was easier to get a hold of an Allianz rep than it was the airlines! The rep was very helpful and we were able to stay in our hotel for the additional 2 nights and have meals paid for. Reimbursement forms, once home, were easy to download and fill out. Payment was timely. This is a great company.

Our trip was interrupted by a medical emergency, just as we were boarding our flight home from Montreal. The insurance covered all expenses for our extended stay, and I was reimbursed all expenses within 30 days. Hassle free!

Have been taking the precaution of buying trip insurance for most flights for a couple of years. Paid off last year when snow prevented a return flight. Insurance paid for the extended car rental with minimal bureaucracy.

The location of the office was difficult to find. It was in a building and there was nothing in the lobby to indicate the location. Otherwise, I had a good experience & didn't have to wait long.

I didn't have any claims on this trip but it was easy to manage my policy online. It's nice to be assured that I knew where to go for any information on my policy.

Happy with the service.

I seriously injured my ankle while visiting in Mexico. My Basic Allianz policy covered my Emergency Room visit, including taxis, prescription drugs, and follow-up visit to my regular doctor after my return home. The only downside was that I had to pay up-front at the time of service in the Mexican hospital. Filing and processing of my claim with Allianz went smoothly and all of my expenses were cheerfully covered. Their Customer Service couldn't have been more responsive or helpful, and all of this at a very affordable premium cost. It's extremely rare (this may be a first) that I give top ratings to anyone but in this case I am compelled to give Allianz 10 out of 10 because they well deserve it.

Customer service was impeccable. Have no complaints whatsoever. Took care of matters in an expedited amount of time.

I would never take a flight or go on a cruise without it! Simply stated, a must-do during any travel plans! Well worth the cost!

Allianz insurance was true their word. My flight was cancelled due to weather and Allianz picked up my hotel bill and meals. I always take out their insurance when flying in the winter months now; just knowing I'm covered provides peace of mind. I highly recommend them.

I love having the peace of mind with this insurance in case my flight gets canceled, delayed, and being in the military, sometimes I may need to change plans rapidly. I have only needed to use once but that experience makes me always request the service. I will never take a trip without this services.

Beware of the Allianz travel insurance offer from JetBlue which is the height of deception. No matter what happens, Allianz will NEVER refund more than the JetBlue change/cancellation fees for the flights. I purchased Allianz travel insurance from JetBlue in 2013 for over $3000 worth of airline tickets for a family vacation. Sadly, we needed to cancel the trip because for medical reasons. When I filed a claim, Allianz would only refund the $600 cancellation fees because as JetBlue offers a one year credit for the balance it is not considered, by Allianz, to be a loss. I will never deal with Allianz again for any reason and will not be flying JetBlue unless there are no other options!

Love this company. Fast result. Great customer svc.

My flight was canceled due to weather. All substitute flights were full. Would have had to wait in airport 2 to 3 days for a available flight so I booked a flight on another airline to get home. Allianz will not pay for the new flight because our original airline did offer us another flight even though it was full. This falls under the one line in the contract - YOUR TRAVEL SUPPLIER DOESN'T OFFER YOU A SUBSTITUTE ITINERARY. Even though there was no room on the substitute flight, they did offer standby which releases Allianz from paying any claim. Does this sound like a rip-off?

Bought the insurance at the time of purchasing cruise tickets, 6 month prior planned trip. I bought it in case my travel plans had to be canceled due to sickness or death of a family member. My father became very ill 2 weeks prior my vacation so I had to cancel my cruise due to his illness and started making plans to go and take care of him. Unfortunately 1 week later, he passed away and I had to travel to another continent to arrange his funeral.

I had a bike accident while vacationing in Hawaii. Alllianz was completely cooperative in the handling of my claim for transportation to the ER and for the treatment I received there as well. My primary insurance covered none of this medical treatment, so I was elated that Allianz stepped up the plate & did what they had promised in my policy. Customer service was very helpful, and the payments arrived promptly. So very glad I had signed up for this insurance when I purchased the airline tickets!!

While traveling in Italy I developed an irregular heart rhythm which caused myself and my wife to miss a day trip we had paid for. I submitted a claim for reimbursement of the non-refundable $400 spent as per the policy. Every time I contact Allianz they ask for more documentation. I have submitted EKG reports, doctors evaluations, receipts, bills both from doctors contacted in Italy and at home within a few days of returning. So far I have received nothing but a run-around. The latest is that they want a doctor in Italy to write them a letter describing why my condition prevented me from making the trip. This is not insurance it's a scam. I have contacted a lawyer I know in their home state of Virginia to do what is necessary to collect what I am owed. It is not a matter of the money at this point but a matter of principle. I usually travel 4-5 times a year and always insured my trips with Allianz. Never again.

I was unable to go on the trip because I was hospitalized due to a new illness. I sent in all the paper work as requested, but it did not suffice, so I sent more paperwork. My claim was denied because they considered my illness a pre-existing condition. However, the hospital discharge form clearly stated that it was not. I will not use this agency again, and will make to spread awareness among my peers.

My father was admitted to the hospital with Dx of COPD and was dying. I contacted the company and was told no problem to have physician fill out aps form and fax it in. My father's primary cause of death was his COPD however his secondary Dx was dementia. I was told by customer service that they cover no mental health issues at all. Nowhere on the website did it state this however they said they had sent me an email which I did not get. I called customer service and just kept getting the run around. I even ask for a copy of that email to be re-sent and was told that wasn't possible. I will never deal with company again.

American Airlines change my schedule by 12 hours so I had to cancel my reservation. Now Allianz refused to refund me the USD 250 that was paid to purchase the insurance for the 4 passengers. I did my purchase through American Airlines website and when I got the full refund of my tickets, but did not include the insurance money that I had paid.

I signed up for Allianz and verified that I would be able to use them if I needed to cancel my flight. When I went to do so, since I was no longer able to travel, I filed a claim with them. Waiting without any response, I went to the online ticketing system to see what was going on and the claim was denied without even communicating with me, despite me uploading all of the proper documentation. I then called to see what was going on and they said they would not approve my claim. I asked them why and they said that it was not covered. However, when I looked up the contract my situation was not outlined in it (which is why I verified it in the first place). They referred back to something that has absolutely nothing to do with my situation because it was the closest thing they could find. I asked them what documentation I needed in order to make my claim file. They told me there was nothing I could give them. So basically, they took my money, did not give me time to find ulterior methods to use my flight since they never bothered to contact me and are laughing all the way to the bank. I would NEVER recommend this insurance company and believe that the radiant reviews from other people are probably fake.

I have always been skeptical about getting a refund on an airline ticket due to an event beyond my control. I will never be afraid to purchase another airline ticket!! Allianz Global is very dedicated to helping their customers with all their needs. Thank you Allianz Global for all your help. It made things much easier for me!

I supposed to travel from LAX through e-bookers and got offered insurance through them which was unfortunately provided by Allianz. Due to my valid health reasons, I had to cancel my flight. My claim is denied by Allianz by saying that I wasn't UK resident in last 6 months. I live in US, booked my ticket in US, my resident address in US, got my insurance in US when I gave them my information for getting insurance. I call it cheating.

We had plane tickets for a trip from North Carolina to California. A couple of days before the flight, I ended up in the hospital emergency room with possible heart problems. The physician recommended we not make the trip. Our flight was insured with Allianz, so we submitted a physician's summary and proof we actually did buy the tickets. The costs of our missed flight was quickly paid. It worked just as it was intended and we will continue to purchase from Allianz.

I was truly pleased with the courtesy and understanding your company showed in a critical situation. My sister-in-law invited my husband and I for a week in a beach house in Grand Cayman Island. My husband has been fighting a serious disease for a year and a half. Plans were made and paid for by January. John went for a C.T. Scan of his neck and chest. The radiologist didn't like what she saw. He had major brain surgery the week before the trip. Needless to say, I had to think of all the phone calls to make and cancel our trip. I called Allianz second. I spoke with a young man who was very patient with me. I'm at my husband's hospital bedside, writing all the codes of cancellations. The emails back and forth were easy to understand and in no time, we received our check for the exact amount we spent. We have made the same plans this year, with Allianz again. We pray our plans are not cancelled, but we can be rest assured, that I picked the best flight insurance.

I was extremely happy with the people that I spoke to. They were all very kind and caring to me when my husband was very sick. I can't say enough good things about your company. At a time when I was going through so much your company was kind, caring and compassionate to me. They also helped me tremendously with getting my money back quickly which also helped me so much in my time of need. Thank you so much Allianz.

Over many years I unfortunately have had to make travel insurance claims because of illness. Allianz has been the easiest and most response to all of these claims and the quickest to answer questions and complete the claim process.

My luggage was damaged on a trip I took on Dec. 6th on United Airlines. I had purchased your insurance policy, receiving a Letter of Confirmation, along with a Certificate of Insurance outlining the coverage. I filed a damaged baggage report with United, and uploaded this and a photo of my damaged bag, when filing a claim (# ** ). I was just notified that my claim was denied as I do not have 'damaged baggage' coverage, only delayed baggage coverage. I purchased the exact same policy through your company on a flight earlier this year. Unfortunately, United damaged my luggage on this trip, and I filed a similar claim (# ** ). This claim was paid without any issue.

I flew to Germany with my husband Willi last year. We took out flight insurance with Allianz, as well insurance for our entire stay there. Already on our very first day my husband had an accident with his wheelchair on the cobblestone streets of our hometown Marburg. The wheelchair tipped and the ambulance brought him to the closest hospital, where they examined him and stitched up his head wound. Later my cousin's Doctor even came to the hotel, because his office was on the first floor and not accessible to a wheelchair, to pull the threads from his wound. Coming home to the US I sent in all invoices to Alliance travel insurance, they paid and the whole mishap was soon forgotten. We were so lucky to have been in such good hands our entire trip, because it was the very last vacation for my husband. He died this year in October.

I have always been very pleased with the Allianz service. We have had to file claims with them and their response has always been done quickly.

I was unable to use my airlines ticket due to health issues. Allianz reimbursed fully. I appreciated the easiness and timeliness of the procedure. The flight was American Airlines out of LAX.

I prepaid for a tour in Athens that I never got to do since the airline could not get me there in a timely manner. I tried contacting Turkish Airlines directly for reimbursement, but they just gave me the run around; however, in their correspondence to me, they did admit that the delay was a result of operational errors on their part. With this in hand, I made a claim through my Allianz policy, and I was reimbursed the cost of that missed tour via check in no time at all! Good job Allianz.

We had to cancel a two-week trip to Vancouver because of a sudden illness. We were really concerned about how much of our money we would get back AND how much of a hassle it was going to be. It turned out we received all our money that was due to us, plus it was relatively easy. (We are very organized people so we have receipts and e-mail verifications from all our hotels, tours, and air flights.) Allianz was very reasonable in its requests for verifications. Basically we sent in doctor's verifications and all the documentation from each hotel, tour, and airlines. It was really quite easy. We were so grateful. We were dealing with a lot because of the illness and it was a relief to get all our money back. We will use Allianz again and highly recommend it.

I was very pleased with Allianz's processing of my recent travel cancellation claim. The customer service representative was very helpful when I called with questions about the process. Best of all, my claim was paid quickly. I recommend Allianz policy for all travelers.

Not inexpensive insurance, but was responsive and honored terms and conditions of the policy in a timely fashion. My trip had to be cancelled due to an unforeseen medical issue, and we were glad that we had taken the policy.

I broke my left foot at Inch Beach Strand on 11 June 2014 in County Kerry Ireland. I wrapped my foot in ice and got back on the tour bus since the nearest hospital and X-ray was 65 miles away. I took a taxi to a doctor (required) for a letter to take to the hospital. Then I took a taxi to the hospital, got an X-Ray and received treatment which included a walking boot and crutches. When I returned to the US, I claimed $200 Euros in medical charges and $180 Euros in taxi fees. Allianz promptly send me checks for the full amount of my claim, no questions asked.

We had long planned a 2 week trip overseas for nearly a year in advance. Everything was lined up perfectly! That was until our departing airline cancelled our 1st flight out of Amarillo connecting in Denver in route to Montreal then on to Athens Greece. We had to make a rush decision to make the drive to Denver to attempt to make our connection. This is where I have to plea to 5th. I will not state how many laws I broke in how many states to get to Denver International Airport in order to make our connection. We did in fact make our flight. Allianz did everything I could ask of them in the processing of our claims. And extremely fast in tendering payment. I would travel internationally without them!! I was a skeptic in the past, and had never purchased travel insurance until this trip. It would have been a financial nightmare without Allianz.

I had to cancel my flights due to death in the family. I really did not want to deal with any further stress. I was so pleasantly surprised with the ease in the claims process and the agent was very sympathetic as well. I will recommend your service and purchase again in the future if need be. I could not believe how easy this was. I must say this was probably the most trouble free process I had to deal with in a long time. Thank you.

Had help on which policy best for my trips. Had baggage delay (3 days), took care of claim. Had baggage damage that is being taken care. Very satisfied with Allianz.

In 2014 I scheduled a round-trip flight to Allentown, PA. I became ill with joint pain and swelling over my entire body. I could not sit for long periods of time, difficulty walking and could not lift, even light weight items. I went to the doctor and he performed extensive tests. I had notified the airline and Allianz of my illness and canceled my flight. A representative from Allianz explained the rules and walked me through the process of how to file the claim and the proper paperwork necessary to submit a claim for a refund. He was very nice and I did receive a full refund. I filed my claim on May 5th and I am still dealing with the same illness. I appreciated the no hassle process and the understanding of the rep. I will always use Allianz when I fly again. Thank you so very much for your easy process and especially for the refund.

I had never previously purchased travel insurance until a family member suggested it to me when booking flights for my fiancee and me to travel internationally on our honeymoon. When I became very ill days before the trip, the good news was that getting a reimbursement for our plane tickets was one thing we didn't have to worry too much about. The claim process was straightforward, and after we obtained the necessary documentation from doctors, we submitted our claim and received the reimbursement check without any issues. I'd definitely recommend Allianz travel insurance for any trips of significant expense.

Had vertigo and couldn't attend the concert. Submitted my doctor's note and copy of tickets and received reimbursement promptly and without hassle. I did call for assistance with finding the correct form and received accurate info on the phone. Impressed with great service.

I was traveling with my mother and sister and needed to cancel due to my husband having emergency surgery. The process of canceling my trip was made stress free. The agent was helpful and sympathetic. I would use Allianz over and over. Thank you.

On June 20, 2014, we are flying out of ORD with Delta. Delta had staff communication issues with the flight from ORD to ATL that caused us to miss our flight from ATL to SAO. Delta did not want to take any responsibilities for the delay we experienced. I called Allianz to check on our coverage for the delays. The Allianz's customer service was superb. All the benefits are explained. And we submitted our claims, I was so impressed how easy it was. My questions were answered promptly. I will always travel with Allianz.

This was the first time we've purchased travel insurance. The price was very reasonable for the level of protection provided. When we had a claim, it was paid with only minimal and reasonable documentation required.

Flight was cancelled. They paid for our rooms, toiletries & breakfast. Thanks!

I've never purchased trip insurance before and I'm not sure why I did this time, but I'm glad I did. I was supposed to travel in IND to see family when my wife was diagnosed with lymphoma. I had to cancel the trip. Allianz was very thorough and timely paying my claim. Staff was very polite and email responses were quick. I will not travel again without my trip insurance from Allianz.

One has peace of mind that you do not have to worry if travel plans change due to unforeseen circumstances. Representative are great in assisting you if you have the unfortunate need. Recommend to all to do it for all travel because one can never know what will happen in the future. If something does happen, it makes the decision process easier to go or to cancel.

We were planning a trip in the spring of 2014 and made reservations the previous December. At that time I purchased travel insurance "just in case" since the trip was 6 months away. I was involved in an accident at the end of May and spent 3 weeks in the hospital which prevented us from taking the trip. Although I'm sure I could have received a refund directly from the airline, dealing with Allianz Travel Insurance provided me with a prompt, no-hassle refund.

I have been using Alliance insurance for a few years, and earlier this year, decided to enroll with their yearly plan. I have had two claims in the past few years, which have been processed in a timely manner without superfluous questions. It was straight to the point and easy to follow. The ease of uploading documents online made for a more efficient process as well. The customer service has been excellent every time I was in need of help for more basic questions as well, and I have always been met with courteous service that was offered in the most professional manner, hence my decision to sign up for their yearly deal as well. As such, I would most likely, and have numerous times to other friends and relatives, recommended Allianz as a great way to have peace of mind when traveling the world over, as I do. It is when times are not as good as they would be expected to be, that a great team makes even the toughest moments lighter to bear. And for this, I am grateful to rely on the Allianz team.

Allianz was easy to enroll and when my vacation plans were cancelled due to my husband's illness, the representative was excellent and my refunds very very prompt. I would highly recommend this company and used them again when I finally was able to take the vacation.

In a recent trip to Alaska, our trip was interrupted by a medical emergency of a family member. The team at Allianz was very helpful in making arrangements with health care and travel plans to get home with nursing assistance. I'm grateful for the pleasant experience I had with Allianz, quick response and swift reimbursement.

We had to cancel our trip this past summer due to illness. We filed a claim with this insurance and received a reimbursement for most of the costs of the flights. We will use this insurance again!

My family and I had a horrible experience this past summer. While in MA for my Father's Funeral Services after his sudden passing, we received a call from home that my wife's sister suddenly passed away in her sleep at a young age. One death is a very tough thing to handle, but 2 so close together was devastating for our family. The last thing I needed was a horrible experience in now trying to get home for another Funeral. I can say that my entire experience with Allianz during this horrific time was wonderful. They were caring and when I called they were able to provide me with the exact information I needed to book early flights home and then provided excellent information on how to file my claims, and that excellent service continued when I called a week later just to make sure that all of the info I provided was correct. I thank Allianz for their great service during a tough time.

My husband and I planned to take a 10-day Alaskan cruise/trip with 20 other friends. Six weeks before our trip our only employee quit. We own a business that must be open 24 hours a day so we had to cancel this dream trip. The folks with Allianz were amazing. The entire process was as simple as possible and the customer service was excellent. I hated to cancel the trip, but Allianz took most of the pain out of the process.

I highly recommend Allianz Travel Insurance. I have had to file two claims with them, and they have both been handled in an efficient and professional manner. They offer way more assistance than the airlines offer, and I know that I don't have to worry about things going wrong as long as I am covered by Allianz. Thanks so much!

We rented a car in Europe and had to pay 700 Euros for some small scratches to the rear bumper. I called Allianz and filed a claim. The claim was paid promptly. The people were helpful and pleasant to deal with. I highly recommend them and will certainly use them on our next trip to Europe.

I have purchased insurance with Allianz for my last several flying trips. Several times, I have had to file a claim with them for cancelled flights, etc. Each time I had to call, I was met with professional and caring personnel. They gave me clear instructions on how to file a claim and offered any assistance they could. The claims were processed in a very reasonable amount of time. I would not hesitate to use their service again.

It was necessary for me to cancel a flight due to my travel partner’s medical situation. Staff were helpful and thorough in explaining the process and followed up to assure satisfaction. Excellent service.

I traveled through eleven countries over a period of four months this summer. I procured the insurance primarily to cover any medical expenses as I didn't pack much of value. (Thankfully, I had the iPad borrowed from my son on my person when the thief slipped into my room, stole my Kindle, cash, a debit card and a credit card.) My Kindle was stolen in Lyon, France and I suffered a foot injury when a drunk caballero wearing sharp heeled boots fell on me at a bullfighter festival in Spain. Allianz handled both claims promptly and efficiently. I was very worried about the hospital bill as my Spanish is very elementary and I was clueless what I might be charged or whether the hospital would timely submit appropriate documentation as I had no idea how to ask them for a discharge summary. When I tried, they just waved me away! The customer service representatives at Allianz were thoughtful and professional. I have advised everyone I have talked with planning to travel to buy Allianz insurance since and plan to include it in Tips on my travel blog.

I was on a cruise to Alaska and my sister, who had been ill with cancer, developed an infection and was not doing well. I had trip insurance through Allianz and they paid for my air fare from Juneau to Seattle, my overnight stay in Seattle, my cab fares to the hotel and airport, my flights to St. Louis where my sister was in the hospital. I also was reimbursed for the missed days of my cruise. They were exceptional to deal with and quick to settle my claim. I use them every time I travel now.

We have used Allianz to insure many planned trips. This past June we had occasion to file a claim. An injury to my shoulder required immediate surgery. I filed a claim for a trip we had to cancel to Iceland. This was several weeks before the trip was to depart. Allianz reimbursed me the full amount I had paid for this trip. I will never be without their coverage on any future trips.

Claim forms were easy to use and staff members that we spoke with were very helpful in clarifying any issues we may have had. A disposition was made quickly and all concerned received payment promptly. We have used the service since and will continue to do so on all of our trips.

I was very pleased with the way Allianz handled our request for the refund of airline tickets for my wife and me following my wife's accident and her doctor's insistence that she not fly to California. Allianz was thorough, but reasonable and fair and helpful.

I was very happy I purchased a pkg from this company. The airlines cancelled my connecting flight three hours after sitting in the airport due to weather conditions. I had to take three trains to get to my destination which very costly... This company reimbursed me for this and I was very grateful. The procedure was simple and quick for and easy to understand. They reimbursed me for all the train costs, plus extras if I had any.

I travel overseas to visit family every couple of years so I look for best value travel insurance and do lots of comparisons; I do recommend Allianz Global Assistance Travel Insurance. I don't usually have claims, but on my last trip during a stopover in Amsterdam I had a bad fall and broke some ribs and hurt my back. My friends took me to the local hospital, but there is not much they can do for rib injuries other than give you high doses of pain killers. I had to travel on to my final destination after two days, where I spent seven weeks before returning home. Within a week I made a claim for reimbursement of my medical expenses. The client services staff were very polite and efficient. I called once to inquire into the status of my claim and I received the reimbursement in about a month. I am very happy with the quality and value of this company's travel insurance.

Allianz very courteous and empathetic on telephone. Agent was helpful in explaining coverage and paperwork needed to file claim. Options to use online, FAX, or mail forms made process convenient. Found processing time and final outcome very satisfactory.

Allianz was very helpful and speedy with reviewing and paying my claim for interrupted travel.

When my flight was cancelled due to bad weather, the airline provided me with a voucher for a nearby motel. The van from that motel never arrived so I had to book and pay for a night in another motel. I claimed reimbursement from Allianz and with complete cooperation from a customer service representative upon providing documentation - was rapidly reimbursed.

I had never purchased travel insurance before. At the time I booked the trip, my daughter's and my renewed passports were not back, so I purchased the insurance to hedge my bets. The passports arrived promptly. What I had not counted on was the rash of flight cancellations related to an airline merger. On our short (5 day) trip, we got stuck overnight in Philadelphia. The airline voucher did not cover the full amount of the hotel. The Allianz travel insurance covered our unplanned costs. What impressed me most, though, was how very efficiently my policy paid. I will definitely purchase travel insurance from Allianz in the future. It's a great value for peace of mind.

No hassles, quick payment. Satisfied.

Thank you thank you. My mother is 95 years old and it is always a challenge to know whether or not she will be able to travel. She made her reservation well in advance of the event but by the time her travel date arrived, she was not well enough to travel. We had the insurance in place and it was so easy to recoup her travel money. Thank you, Allianz.

The website instructions and automated process could not have been easier to understand and comply with. The check came promptly and I was able to check status online in the interim. I would recommend.

We had an extremely positive experience with Allianz. My husband was sick mid-trip, missed a tour, and had to visit an emergency clinic. The claim was confusing because we also had missed flights that required extra expenses that was not related to the illness. A representative helped me sort everything out, submitted the claims for me, and resolved the matter within a very sort time. We received a reimbursement for costs within a few days. It was the most pleasant experience I could hope for. We will be using them again for an upcoming trip.

The overall experience was good, but it took a bit longer than expected to achieve closure. The e-mail Q&As process was excellent. I received responses promptly. Satisfactory outcome.

First, I was pleased with the low cost of the premium for our trip policy. When we ran into several snags and delays on our trip home, I was dreading having to "try to deal with the insurance." To my very pleasant surprise, I made one call to Allianz, was assured our issues were covered by our policy, and then very easy submitted our claim online. We received payment in a very reasonable amount of time after that. I couldn't believe how easy it was, and absolutely no hassle! My only regret is that we didn't spend the time to study the limits of the policy ahead of time- we really went out of our way to choose the less expensive (and far less convenient) options for hotels, etc., when in fact our policy would have covered much more than we spent. Our fault for not looking into it ahead of time, and not being more prepared! We will always purchase Allianz Travel Insurance from now on!

My husband and I booked a trip to Hawaii and purchased insurance as we had just found out we were pregnant and thought this would be a good idea just in case there were any issues that came up that would cause us to cancel our trip. Not long after that purchase, I flew to California on a work trip. During my flight there and back, I experienced severe nausea and vomiting. It was miserable and I had not had any of this throughout the pregnancy at all. I visited my doctor when I returned and he told me that due to this I should not be flying by any means as my body was not responding to the high altitude well.

DO NOT TOUCH ALLIANZ GLOBAL ASSISTANCE WITH A BARGE POLE. They are just a bunch of robbers that take your money and WILL NOT PAY OUT!! I was sold this cancellation insurance by KLM airlines. I did not know who I was insured with and at NO TIME did I receive an insurance schedule or policy by email or otherwise!!

Great customer experience. I explained what happen with my flight. They walk me step by step on what to do on the phone and email. I was very happy that they was able to help me get some of my money back for the extra expenditures. This was worth the extra money to buy insurance. You never know what will happen with Mother Nature.

From the moment I contacted Allianz until the moment my claim was closed, everyone was professional and everything was very smooth. You now have a client for life!

I do fly from time to time inside and to abroad with different airlines, and I never ever before have bought an insurance protection policy, until now and it was worth it!! When I booked my trip for an unknown reason I did add the protection plan, even my wife said to me it's a waste of money, and my idea was to cancel it before the trip. So went abroad and the night before we were coming back, my Mother-in-law was sent to the hospital (she passed in the same hospital a few weeks later), so I called the airline and then the insurance company which happen to be Allianz Global assistance.

Allianz was very prompt with sending us reimbursement for an emergency medical expense. They answered our questions professionally and made the experience as easy as possible.

We have used Allianz on many different trips. I find their rates reasonable and their customer service very helpful and informative. On this one particular instance I used their service for my entry fees into a triathlon. The week before the race I had a medical procedure which kept me from participating. After submitting my paperwork I had a full refund for my entry fees within three weeks. The refund process is very easy. The company kept me updated on my refund status along the way. We are going on a trip next August and are going to use Allianz again for our trip insurance.

This summer I traveled to Paris, France and five cities in Morocco on a trip of a lifetime to celebrate my recent retirement. My suitcase was lost by the airline for eleven of the fourteen days I was away. I refused to let this spoil my adventure. Other tour participants could not believe how well I was able to handle this and still enjoy my travels. I knew I had Allianz insurance and replacement clothing would be covered. I purchased and wore the Moroccan djellaba (a traditional kaftan style long dress with hood). The Moroccans embraced me for dressing like them (probably even more so, since it was Ramadan) and many wanted to take photos with me. It was the best vacation, in spite of the missing luggage. When I returned to the US I filed my claim with Allianz and they processed it immediately and included the transaction fees which I hadn't realized were also covered. I will never travel without Allianz.

For a train trip from Iowa to Denver, I purchased trip insurance from Allianz. The train arrived 8 hours late, with the conductor announcing that they were down to 1 engine so were unable to go normal speed. After submitting receipts from the train, Allianz sent me a check for the full amount of coverage. I appreciated the succinct and professional way they handled my claim and would strongly recommend Allianz.

We always take insurance but up to this time never had to use it. However, when I became ill and couldn't go on our scheduled cruise, our Travel Agent contacted Allianz and they in turn contacted me with the info to file a claim. They contacted me several times to remind me that I had a claim, which I appreciated greatly. It was each to do, once the paperwork was completed we received a refund in a timely manner. Agents were helpful and professional.

When our trip had to be cancelled because of a disabling accident for one of the party, Allianz quickly expressed regret that the trip had to be cancelled and assured me that the claims process would be easy and quick. It was.

Your company was fair and thorough in dealing with my situation. I was very pleased. Very efficient and polite. I was reimbursed promptly which seemed like a miracle to me. I would recommend your company to others especially seniors. I will use you in my future travels.

We had to cancel our two week trip to Italy due to a death in the family. The insurance we purchased from Allianz covered our costs completely, efficiently and quickly. It was the first time we had purchased trip protection insurance, but because of our experience it will not be the last. Thank you.

I have nothing but positive comments to make about Allianz Global. My best friends and myself, purchased tickets to see Cher in concert, in Vegas back in May. I got deathly ill and could not make the concert, and had to fly home, ill the next morning. I had purchased insurance protection just in case something happened and the wonderful people with this company refunded my ticket after hearing my story.

I had a great experience with your company, always helpful. I would use them again.

Wonderful service and quick reply. Thank you.

We had to cancel part of our European vacation due to a death in the family. Allianz was our travel insurance coverage for this trip. Allianz was considerate, very helpful, and prompt in all matters concerning our claim. I would highly recommend them to anyone and will also use their services again. Almost 10 years ago, we were to leave on a trip to Europe and had to cancel the day before due to an illness in the family. This is what sold us on using Allianz, and we have used them for every trip since then.

I have always been skeptical about buying travel insurance but for a quickly planned international trip I thought why not? The price was only $130 which was less than 10% of what I was paying for my tickets so it was a no-brainer. As luck would have it, the first leg of my journey got a delay and I had to switch flights to go to a different airport and so on. All in all I had a taxi cab fare and baggage fees to pay for. After my trip, I submitted my claim online (super, super easy) - took all of 10 minutes. Then I was done, got my refund money in the mail. Will be sure to buy this insurance again next time.

Upon arrival from a long flight originating in London, UK, inclement weather in the Houston area initially delayed our flight to McAllen, TX. After waiting in airport until late in the night (about 12 am), all flights were cancelled due to inclement weather conditions. There were no blankets or area to rest in the airport, having been advised a location would be set up. It was very cold in the airport and there were minimal personnel to assist air passengers in distress or discomfort. I called Allianz # and was advised I could rent a car and drive the 7 hours to our home in McAllen. Hence, that is what we did, exhausted and cold from the long trip and inclement weather. We did not have access to our luggage since it was stowed in the airport awaiting departure for the planned flight. Thank you for assisting us in our precarious dilemma. Nearly all the car rental agencies were out of vehicles to rent at that hour also. We will most definitely ALWAYS procure this insurance service as a precautionary measure prior to traveling a great distance!

I travel frequently and would always include Allianz Insurance when I make a booking. Their staff is the best in the business. There for you 24/7. Don't leave home without them.

On May 7, 2014, I suffered a heart attack, which required that I delay a long planned trip to Europe. My doctors permitted me to go for the last part of the planned trip (We went to commemorate our 51st wedding anniversary and my 85th birthday). I filed a claim for the air fare and rail portions of the trip, which claim was very expeditiously and politely handled.

I just suffered the loss of my sister passing & couldn't keep my travel plans. This was unexpected but because of your program I was able to receive a full refund.

Our flight was cancelled and we had to stay an additional day at our location. Alliance paid for our expenses for the extra day. Their service was good, no hassles and quick. All we had to do is furnish receipts to get reimbursed.

I utilize this insurance company with EVERY flight I take with my company, and here recently, that seems to be almost every week. I have had to utilize my insurance a few times due to delayed travel, lost/damaged luggage, and cancelled flights.... Each and every time, the claims process has been seamless, fast, and professional... I ALWAYS feel like I am getting a great value when I add insurance to my Delta Airlines ticket purchase.

When my husband became extremely ill, a few weeks before the HITS race I had registered for, I was so relieved to realize that I had purchased the Registration Protector policy. When I registered for the race, it was offered through Active.com. This was the first race I've registered for that offered that protection, and I thought you never know, may as well. The cost was extremely reasonable. In the end, that $7 paid off in a big way since my entire registration fee of $265.13 was refunded when I was unable to travel to the race venue because of my husband's serious illness. The claim process was easy and the payment was prompt. My husband has since recovered and I completed another race later in the season. Thank you Active, HITS and Allianz for offering this protection! We all hope to never need it, but when we do, it's a Godsend.

It is TRUE 5-STAR experience with Allianz, exceptional coverage, customer service and speedy claim processing. 1st Star - Ease of getting a policy. 2nd Star - Policy clarity and variety of options. 3rd star - excellent customer service, thorough knowledge and well trained. 4th Star - Ease of claim process. 5th Star - Claim processing - Fast timelines. I had frequent international travel last year. Every time I took Allianz policy and strongly recommend going with Allianz any time for Travel Insurance.

Trip cancellation due to family member illness. Very pleased with your service - prompt, professional, friendly. My personal special thanks to your agent, Anna.

I have used Allianz, even before the name change. It gives me and my wife peace of mind. Never know when there will be a train wreck. Last May 2014 we lost a piece of luggage on the Greek Island of Santorini. It was a small backpack, not very valuable, but it had my medication in it. I was able to hire someone to take it to the next ferry for Athens and our tour guide picked it up and delivered it to the hotel. Allianz paid for the expenses related to backpack return. I was pleased.

Had a medical emergency and was able to get all $1700 refunded for airline tix.