Allianz Global Assistance Reviews

So glad that I bought travel insurance for our last trip. I got sick the day before we were supposed to leave and wound up in the Dr.'s Office the day of the flight. With the help of the employees at Allianz I filled out the paper work and received a refund in just a little over a month after submitting the paper work. Thanks Allianz.

About 5 days before my trip to British Islands, I suffered from right lower back pain and my MD advised me not to go for the trip. I request trip cancellation, Allianz Global Assistance have done as they agreed in policy. I shall consider to buy insurance from Allianz for my next trip.

Overall, the experience was excellent. The only reason you did not get 5 stars is that I was asked to send you documents I had already provided. Thanks for the help.

So shocking... Right from the start, I called on behalf of an elderly relative & at the end of the call the woman was laughing about how long we talked for & was clearly making a mockery of the claim. The customer... My family!! Overall, spent over 15 hrs doing their job. Asking the right questions, obtaining info & I initiating alternative measures for resolution! They didn't follow-up on verbal or written commitments (all recorded) or answer emails comprehensively or hand over to next shift correctly, if at all. They promised a physio which they did not deliver, & set-up what felt like little traps along the way. I asked if we should seek secondary medical advice to avoid compromising the case due to timelines... Not only did they advise no, they didn't meet timelines & said we needed secondary advice at the 11th hour.

I had to cancel my trip because I fractured my hip and was in the hospital when I should have been on my trip. They helped me by explaining the process to file a claim and sent me the forms to fill out. They let me know that they received them and were reviewing them. My check was sent to me soon after. I never book a flight without getting insurance. You never know what can happen.

My wife and I got sick on our vacation trip in April 2015. We had ambulatory treatment in a hospital in Vienna. Your response was thoughtful, helpful and despite some language issues, for me, with the hospital in Vienna, which were no one's fault, you processed the claims most timely and fairly. We are planning a new vacation in April 2016 and my wife and I purchased a new policy from you. Thank you.

We were the unfortunate passengers whose flight was delayed by weather. This caused us to miss our connecting flight. We rented a hotel room and subsequently filed a claim with Allianz. There was no arguing back and forth; Allianz paid the claim promptly. We were pleased with the customer service.

I had to cancel my trip as a result of a family emergency. I submitted a claim and the service was excellent. For sure I will use this insurance company again without a doubt.

I had a visit with the kids all planned out and got a good price on my plane ticket. My mother in law had been ill a few years and I always got insurance just in case. We lost her in August but something made me get the insurance anyway in September. I am glad I did because my husband had to undergo emergency surgery and I was unable to make my trip. I submitted the required paperwork to Allianz and was refunded the whole ticket price. Had no problems with the whole transaction. It was very welcome after all I had been through already. Thanks.

Complaint resolved.

Due to an unexpected medical emergency, I had to cancel a cruise close to sailing time. The insurance refund was handled quickly, with not too much hassle or additional paperwork. I was a private policy holder. I was happy with how the claim was handled.

I was very pleased at how quickly my claim was processed. I submitted and faxed the required documents on August 19, 2015. I was very thorough in all documents you needed; therefore, the process went smoothly. My refund was received in a timely manner. Thank you so much. I am interested buying insurance for my Philippines trip. I am leaving Dec. 29 for San Francisco bay area and leaving Dec. 31 on Eva Airline for the Philippines. I will return on January 20, 2015.

I injured my knee severely and was unable to take planned trip. Allianz was prompt, courteous and easy to use. The settlement was fair and appropriate. There was an easily accessible website and forms to complete. I was able to upload my surgeons forms with no difficulty. The decision came quickly and we were reimbursed the full value of our trip which we insured. I use Allianz whenever we travel.

I bought an Allianz Global Assistance cancellation policy from Jefferson Insurance Company for a trip. When I needed to cancel the trip because the country I was going to visit didn't give me a visa (a country with strained relations with the US), it turns out that this policy doesn't cover it. One has to provide the tickets to apply for a visa, so I bought the insurance in case I wouldn't be granted the visa. Of course the insurer suggests that one submit a claim for them to reconsider, but after all the time it would take to do this, I am sure they will still not change their position.

Trip cancellation for medical reason - We have very good experience. The claim is processed quickly once we submitted the required information.

Traveled from Tampa, Fl to Munich, GE on Delta. The connecting European flights, Munich to Sarajevo the same day and then SJJ to Brussels a few weeks later was purchased by phone from Travelocity. Despite telling the agent I wanted travel insurance, they left it off, leaving me unprotected for potential delays and flights. To rectify the situation I was fortunate to be able to turn to Allianz to purchase travel insurance for only Sarajevo to Brussels leg of our trip for a reasonable price. Unfortunately, my wife contracted an ear infection and we had to delay our flight by 5 or 6 days at a cost of approx $400 in airline change fees plus an additional hotel stay.

Excellent, fast, fair. Definite contrast to experience with airlines that took years to resolve (but was required before Allianz would pay claim). However, as soon as the airline payment was settled, Allianz reopened case and paid their share. Allianz was also helpful when loss of luggage occurred, trying to locate bag at that time.

Unable to travel due to a medical condition. My claim was rejected as Allianz stated my medical condition was "preexisting". I had no idea that they would reject a "preexisting medical condition", as the company doesn't particularly put its policies front and center (so to speak) for its customers. Since they rejected my claim, I called to ask for a refund of my expenses paid for the travel insurance itself. As far as I'm concerned, I paid money for a service. If they don't perform a service for me, I should be able to get my money back. That's not the way Allianz thinks... they told me that me filing a claim is a "service" and that I am not entitled to get any money back for the expenses that I paid for the travel insurance, since they apparently spent time and money to review and reject my claim. I asked the customer service rep how this is any different than someone stealing money from me. Because as far as I was concerned, Allianz was stealing my money.

We purchase Allianz insurance for a 7-day cruise we booked. We almost didn't, as it was late summer and we were driving to the port, so weren't worried about weather delays or missing flights, but we did just in case. The unthinkable happened when my mother passed away the morning before we were to leave! The Allianz reps were helpful in guiding me how to initiate the claim, and the process was easy. Completing the form online and uploading some documents, we received a full refund of our trip invoice. I could not have asked for a smoother experience.

Our most recent attempt to provide Allianz with the supporting documentation needed to process a relatively small claim (under $300) for a weather related delay, we were told to submit a certain code number from our Discover Card activity. We were unable to locate any such code number on any statement. When we talked to customer service at Discover, they were unable to provide us with any code. I have requested a telephone call from Allianz.

Bought Delta Airline tickets and bought flight insurance. Delta flight insurance is really Allianz Global Assistance and Delta is totally out of that of the insurance. So they cannot help you at all. So you have to call Allianz direct. BIG PROBLEM. My problem is simply they charged me twice right wrong. 4 phone calls over 4 days and being told something different each time. Wrong email address to send my credit card statement being one. Whatever you do don't buy. I'm just trying to get $164.62 back. Cannot imagine trying to use the insurance to get back $2100 I spent on Airline tickets.

PLEASE DO NOT USE THIS COMPANY! I had a good experience with them a year ago, but this time was horrible. I had a flight booked to Nepal to help with rebuilding after the earthquake and my airline cancelled all flights to Nepal due to the fuel embargo. So I had to rebook with another airline which cost $300 more and left a day earlier. I was advised by Allianz to file a claim and see what happened and then call back later to move my departure date one day forward. They denied my claim and refused to move the date ONE day forward. So they basically stole $107 from me for a trip that I never took. Book with HTH Worldwide Trip Protector Preferred instead! They have a great plan for $40 cheaper! I wish I had done that in the first place.

I purchased an event ticket protector policy for a concert that I was going to attend with 2 friends. The concert was cancelled and then rescheduled for a later date, for a date that is not compatible with my new work schedule. I went to file a claim and the customer service agent reads word for word the policy that states that the policy does not cover cancelled or rescheduled dates. This is information that would've been useful when I was deciding on if I should purchase this policy, but of course it is hidden in the fine print of the document they send you. Save your $20-$30, the whole thing is a SCAM!!!

This is the worst insurance company. They are so quick and reactive to take your money but when its time to file a claim due to unforeseen circumstances not a word. This is so terrible. I was looking to get a refund after my wife had a miscarriage before the date of scheduled travel date and they denied our claim on several occasions. I'm never buying insurance from this company again! Horrible customer service.

I bought two airlines tickets from American Airlines, 5 weeks before a scheduled release date of an 8-week old puppy, then bought what was advertised as "travelers insurance" from Allianz Global. A week before the flight, I was notified by the breeder that her 80-year-old husband was admitted to the hospital in critical condition and she needed the 4 new owners to pick up the puppies 5 days early as she could not properly care for them due to husband's deteriorating health. I cancelled my two airline tickets, drove the 790 miles and picked up the puppy 4 days early. I then applied for a refund of the non-deductible portion of the airline ticket ($412 - rather than the true cost of driving and hotels of $700). Alliance stated cancelling my claim due to a medical emergency of the people I was to visit was not a valid reason to pay the claim.

Do NOT waste your money on this insurance unless you know you will be in court, you are getting ready to die, or a family member you are taking care of is seriously ill, you think the flight may be hijacked or our country is taken over and messes with your travel plans. If one of the above then get the insurance. If you think they will actually help cover costs when things go out of your control you have a surprise coming. For example: I'm in a custody battle for my daughter and out of my control the judge has decided to move the dates around which is causing me to change my flight plans. Is this covered? No. And just about 99% of everything else isn't covered.

My husband purchased airline tickets for two trips through Orbitz and bought travel insurance through Allianz. Shortly before the first trip, I fell and broke my ankle so he had to cancel both trips. He received a full refund of the airfare for both trips with no hassle whatsoever. To be honest, we expected the process to be difficult but it was very simple and straightforward. We will buy Allianz travel insurance for every trip from now on.

These guys are the biggest bunch of crooks. DO NOT BUY THE INSURANCE EVER - YOU ARE WASTING YOUR MONEY. Unless you are fired, someone dies, your plane is hijacked or a "natural disaster", you will not get your money back. The customer service folks have zero empathy as they are working for the evil empire.

Due to unexpected severe weather both at our departure and arrival cities, we were unable to make our flight. Although the airline refunded the original cost of the tickets and forgave the penalty fee, we had to pay an additional $250 over the original price of the tickets to re-book the flight for the following weekend. Having purchased the trip cancellation insurance I assumed that this additional cost would be covered minus the deductible. I was mistaken. The claim was outright denied and the explanation was that the policy is a "named perils" travel policy. Evidently Allianz will only pay trip cancellation if "the carrier cancels the flight". If the carrier cancels the flight, the carrier re-books the flight or refunds your ticket purchase. Obviously a bait and switch and I will NEVER purchase travel insurance from this company again and urge anyone thinking of purchasing a policy with Allianz to review the policy carefully within the time allotted for cancellation of same.

I had to attend an important business meeting on short notice so I purchased an expensive air ticket with trip insurance. I experienced flight cancellation and over six hours of flight delays so I arrived at my destination too late to attend the business meeting. Allianz did not provide any compensation for flight cancellation and delays. I'm completely dissatisfied with Allianz and will never purchase their insurance again.

Although my bag was lost, I was unable to make a claim for the delayed luggage, despite the policy stating that a claim can be made after a delay of 24 hours. Then when my bag still continued to be missing and I tried to get help from the Allianz representative, he continually discouraged my efforts to place a claim. I will never buy insurance from Allianz again and will seek a more sympathetic company.

DON'T WASTE YOUR MONEY!!! Purchased a ticket to Wilmington, NC and bought insurance to cover possible cancellation of trip. Unfortunately, my reunion was moved back a few days so I needed to either change or cancel my flight. Was told by Delta that in order to change my flight I would have to pay $200 so I decided to use the insurance I had purchased and cancel my flight.

I now am kicking myself for wasting my money on Allianz Global Assistance. The keyword here is NO ASSISTANCE! Allianz is very eager to take your money but when time comes that you need 'assistance,' the people at Allianz would make it miserable for you to make a claim. They'd find any and all excuses possible to avoid covering your claims. They list a phone number (800-334-7525) and claim that customers can contact them "anytime - we are available 24 hours a day." But when you call outside of business hours (EST), you'd get a recording saying their office was closed and disconnected the call abruptly!

I had bought my travel insurance plan on Dec 5 - May 10. I was flying from North Carolina to California and from there I went to Australia. While in California I was on the price is right and I slipped while being on the show and tore my ACL. I was in a enormous amount of pain and I notified Allianz Global Assistance soon after, when I had gotten to Australia to tell them I would be going to the doctor. I went and received a MRI which showed I had a torn ACL, and I called Allianz to tell them I needed surgery. Allianz said, "We are not covering **." I had no other insurance at the time, so now I was stuck in another country with no health insurance and Allianz telling me to ** myself. It was one of the scariest situations I've ever been in and at a time when I needed my insurance to be there for me they bent me over a barrel. And now my other ACL is tearing because it's have to over compensate for the torn one. NEVER BUY ALLIANZ INSURANCE.

I was recently on a Hawaiian vacation when I experienced a medical complication that forced me to cut my trip short and I had to leave in the middle of my week of vacation. The airline wanted a large change fee and the hotel was a non-refundable package. These unexpected changes cost me hundreds of dollars. I contacted Allianz and was given instructions on what I needed to do regarding documentation for a claim to be processed for reimbursement. After my initial call, over the next couple of days I received follow up phone calls from Allianz customer service reps asking if there was anything else they could help me with. I followed their instructions to the letter regarding proper documentation for reimbursement. When I got home I submitted all needed forms and was notified about 10 days later that the claim had been paid in full and the check was on its way to me. I am very satisfied with my association with Allianz.

After being displaced from my home due to the recent flooding in Charleston and an emergency spleen removal surgery for my dog, I could no longer afford tickets for a concert previously purchased. I thought, "Thank goodness for the ticket insurance I paid for". I was still not able to use my event ticket insurance from Allianz when trying to file a claim. They never called me back and were incredibly unresponsive and unhelpful. A waste of money and time and I'll never use them for any type of insurance again.

This travel insurance is worthless. The vague policy that is furnished to the consumer is vastly different than what is advertised when evaluating the purchase. I provided a well-documented claim and was denied. An appeal that cited the specific language of the policy was denied as well. The circumstances similar to a claim I made several years ago to another carrier, CSA. In contrast, CSA was helpful and prompt in resolving the situation. I was directed to Allianz through the United Airlines website. I wish I would have read what was published on many forums before I effected the purchase. Don't waste your money like I did.

Don't waste money with this fraudulent company. I missed a flight on a trip to Peru on the day the East coast had a blackout. I had two hotel stays, an extra flight, and missed one day of the trip. I had documented bills of $700 but they paid only $100 which incidentally was the cost of the insurance. The fine print protects them from actually providing insurance. This company is a poor reflection on Delta with whom it has a financial arrangement.

One month before my 12 month waiting period was over, doctors found an abnormal growth that had to be removed. Doctors advised that I had to get it done as soon as possible so that the growth would not turn cancerous. We paid for the procedure upfront in hopes that Allianz would cover us. 5 months later and numerous calls (all with a hold time of 30 minutes or more) and constant emails asking for more documentation and we still have no resolution. To top it off every time we call the notes on our file are never accurate. I'm a medical student with a child and money is tight and I'd like my claim to be paid. This has been by far the worst experience I've ever had with any company. I'm flabbergasted at the amount of stress and incompetence I have encountered. I would NEVER recommend this company to anyone I know.

I broke my arm and was unable to travel to Oaxaca, MX in late April. I began trying to get a refund through Aeromexico and then through the Allianz travel insurance. That was started June 1. It is now Oct 4 and there have been 73 emails and constant frustration over this. I have had 6 “International Case Managers”, constant requests for the SAME information over and over again. I have a folder almost 2 inches thick of paperwork they have required. I realize there might be a little language barrier, but did I really have to tell them that “fracture” was the same as “break”?

We are in Spain and my wife is sick. We are staying in a hotel and there is no easy way to get help from Allianz. There is only an international number that supposedly you can call collect but they don't let you place collects calls from the hotel. We finally had to call paying 7 dollars a minute. We called Allianz in Spain and they can't help us because we purchased the policy in the USA.

Missed our connecting flight in Charlotte, NC due to weather here in Atlanta. Filed a claim for missed connection coverage which was then denied on that cause because the FAA ruled the delay was due to air traffic delay. Well sure the weather created a traffic delay. A consequence, not a cause. Company refused to settle on missed connection which would have covered about $800 of prepaid cruise expenses. Insisted on settlement under a trip delay which only paid $150 each. The policy language did not advise who [FAA] is responsible for determining weather delays. We feel cheated and will never use this company again!

In June, I purchased two first class tickets from Orlando to Maui for our 40th wedding anniversary on the American Airlines website. Booking the trip was challenging as I have some health issues that make travel difficult. For that reason I needed both the first class seat for the comfort and ability to move around as well as only one airport stop to make the trip as short and easy as possible. I purchased the Trip Protection insurance to try and protect my $4500 investment in case there were problems. We were eagerly anticipating the trip and knew that it would be our last time to be able to get to Hawaii which we dearly love.

Allianz Comprehensive Travel Insurance is a SCAM! Comprehensive... more like ultra-limited insurance. So much fine print it's actually a joke. One part said - baggage cannot be left in a vehicle. Travel is done in VEHICLES ie. planes, trains and cars... No point of even buying this. If you file your claim outside the 24 hour period of the time of theft/loss, your claim is automatically dismissed. Even if you are traveling for that whole period.

I cancelled my return fight home after my father's oncologist said my father didn't have long to live. I purchased travel ins offered by Allianz when I purchased my on-line airline tickets. When I made my reservations, I knew my father was sick, but I did not know he was dying. I expected to visit him for two weeks and then return home.

Never received refund. Sent all documents required twice. They never call back or say they need more. Huge scam. Never buy this insurance. It is a waste of money and time trying to be reimbursed. Look at all the bad reviews. I thought it would be reputable because of affiliation with travel company.

I booked a flight to Corfu, Greece, for my friend, Claudette **. She had a urinary stone problem the day before the flight. She passed the stone 3 days later. I cancelled the flight through Expedia, before the flight, and Swiss Air International reimbursed me fast, save the $300 that Expedia said would be paid by Global Allianz. I called Global Allianz yesterday and they informed me that they could not find my policy in their system, with my tracking number fully printed on my booking papers. The guy talked to me about Sky something that I was not involved with at all. He asked me for a doctor's certificate that does not exist since Claudette did not use a doctor for that.

I am always pleased with how fast the travel agent help desk via email responds when I have a question or need to check on something.

I planned a drive trip for August 1st of 2015 and purchased my airline tickets April of 2015 at the same time I purchased this travel insurance. I fell off a ladder and injured my back July 21st 2015. Made an appointment with a specialist. They could not get me in till August 10th. It was shown that I had ruptured three discs in my back. The physician filled out the claim form for this insurance company and stated that I should not have even tried to go on the trip. I filed the claim and it was denied. They stated that the reason was because I did not see someone within 72 hrs and that I should have gone to the emergency room.

I called Allianz to file a claim for a flight interruption due to a client project cancellation in Tampa. Their customer service rep told me that my claim will be denied before the claim process started. He told me my circumstance is not covered based on a 31-page certificate they sent me after I bought the policy at the time of booking the flight. If there were 31 pages of terms and conditions displaying on AA.com when I bought my ticket, I'd have a second thought of buying the travel insurance. I was scammed and hope someone need to take this company to court. I couldn't believe I bought a policy and am not covered.

My wife and I purchased a airline ticket for her father since we have not seen him for so long. The day before he boarded his plane he fell in a parking lot. It turned out it was very severe fall. In the meantime we contacted Allianz. We have not been refunded to date. We feel they will never refund our airline ticket so we have stopped trying to collect what was supposed to be ours since we purchase airline ticket travel insurance.

Beware of purchasing flight insurance through Allianz Global Assistance!!! They will tell you that you have 770 days to reuse your tickets in the event you have to cancel your flight but then not honor your insurance. They will tell you that your "reason for cancellation was not covered" after you have spent $848 on tickets/insurance. I feel like Allianz Global Assistance is a fraudulent company!

This company is a rip-off. Do not trust them. They claim to be helpful and then find every way not to pay. DO NOT USE THIS COMPANY. That claim to sell you insurance through an airline (such as UNITED) and then when you need to make a claim, it is not valid. I strongly recommend not using this company. Please share this with all your friends before they waste their money on useless fees. SCAM!!!

Last year I purchased travel insurance from Allianz for two airline tickets several months in advance of the date of travel (Oct 3, 2014). Unfortunately, I lost my job in July 2014 and when I tried to get reimbursement from Allianz, the agent acted like he did not wish to be bothered and sent me documents to fill out. I could not get additional support documents from my previous employer and had to drop the application for reimbursement. I had the letter of termination and unemployment notice that all showed loss of job but Allianz insisted on getting additional documents from employer that I was unable to get. To me it seems, Allianz would do everything at their disposal to deny a claim. United Airlines is also a partner in crime as it tacks Allianz to its ticket sales. I will never do business with Allianz again and recommend no one should.

I purchased this insurance for a domestic air flight for a hiking trip to Montana. Just prior to my trip, forest fires shut down the destination national parks and made it impossible to breathe at the destination. I contacted Allianz and asked them for the reimbursement. They said unless I have a "doctor's note that I was in the forest fire" that they would not reimburse the trip. The representatives were slow witted, asked me for the same information multiple times and were otherwise unhelpful. I would not recommend this insurance company or plan to anyone I liked.

I purchased a Spirit Airlines ticket on 07/10/15 at Priceline.com via Kayak to fly to Baltimore and chose to buy insurance with Allianz to cover cost of cancellation. Plans change due to the funeral service of my Father-In-law after I purchased a ticket for $306.18 for another occasion. The claim was denied. No reason was given. After many attempts to resolve this, including telephone calls and e-mails, they demanded proof of funeral with obituary, tickets with name and price of tickets which were provided then the claim was denied. This company did not act in good faith but with full intent to defraud myself.

I had a trip booked to Punta Cana booked through Expedia and had the option of purchasing this trip cancellation insurance and I am so happy I chose to purchase it. A week before my trip I had gotten very sick and my doctor strongly advised me saying I could not travel. The claims process was very simple and easy. I got my GP to fill out the form and faxed it off. Two weeks later I received a letter in the mail saying I had to fax in a receipt, travelers names and the date of departure. Within two days of faxing that I received a cheque in the mail with a full refund of my trip. As long as you follow the guidelines and meet the requirements you will not have any trouble getting your money back. I am very happy and will use them again.

I purchased trip insurance because of their claims to pay if your trip is delayed. My trip was delayed due to equipment not arriving on time and so job was delayed. They denied the claim. The reason I purchased the insurance was that this is what they said in their advertising: "Travel Insurance is there to help us financially and otherwise in stressful and unexpected scenarios. It is designed to cover those who elect coverage with financial safeguards in the case of events ranging from inconveniences to calamities." They specifically mention flight delays. It is false advertising at its best! Very angry with this company, will not ever do this again.

We bought Allianz insurance with our plane ticket. Not until the insurance is purchased do you receive a huge document (emailed in pdf form) stating the many, many areas not covered by this insurance. The areas that are covered by this insurance would normally be covered by the airline anyway. We have to cancel our trip, but the insurance will not cover the claim because, as stated above, virtually everything one could claim is not covered. Horrible company.

We had a trip planned to Hawaii. Part of the trip was an island hop. My son has become very ill and will be having surgery. I purchased my airline tickets from Hawaiian Airline direct and it offered insurance protection. So, with this kind of big trip, yes I bought it. Apparently, the coverage was only for baggage delay and trip delay. According to Allianz customer service, I was suppose to read the policy and know what I bought. Why would I buy insurance and not purchase trip cancellation. WHAT A SCAM!

So everything started on late April this year. I booked a vacation trip through Delta Airlines for Early September. I had an idea that I would probably need to cancel it for a conflict with a work travel, so I purchased the insurance, thinking that if that happen, I would not have a headache getting a refund. They have it displayed on Delta's website: "Why Trip Protection? Get it for: Travel cancellation or interruption coverage, Emergency medical and dental coverage, 24-hour emergency assistance anywhere in the world." There is a contract with terms and conditions attached to the receipt AFTER you already have purchased, and all written in minuscule/small barely readable letters (of course).

I purchased a trip for my parents to visit me from Brazil from March 17th through August 26th through United Airlines. Since they are 70 years old, I decided to purchase a travel insurance in case of any emergencies. One month after their arrival, my father noticed blood and pain during urination. I contacted the insurance and they inform me on how to proceed. The test result accused an infection and the presence of blood. I filed a claim and receive the payment for it.

I booked Alaska Airline flights from Tucson AZ to Fairbanks AK for a visit to my cabin in a remote portion of Alaska; purchasing trip insurance through Allianz. There are currently over 300 wildfires burning in Alaska, several near our destination. These fires have been burning for the past two months causing Statewide smoke advisories, many advising residents to remain inside. Only a small number of the fires are being fought because only few man-made structures are threatened. My traveling partner has breathing issues, so we cancelled our trip because of the smoke. Even though the U.S. Government provides active wildfire maps as well as smoke advisories, which I called to the attention of the Allianz representative, the Allianz representative said we would not be reimbursed for our airfare unless the flights were canceled BY THE AIRLINE, regardless of the fact that the wildfires are "natural disasters".

I was arranging travel for my mother's impending death upon hearing she had gone into Hospice Care. I clicked on travel insurance thinking I might need to change my flights depending on the length of her illness. When I received the policy, it was not clear it would be covered. Using their website/email "Contact Us" option I sent a request for clarification stating I would probably cancel the insurance depending on the coverage. It took Allianz 6 weeks to answer my question at which point they told me it was too late to cancel. I have explained by email twice, to a customer service rep once and to the supervisor once that if they read my initial contact us, my request was well within the time required to cancel. They have not honored my cancellation.

I rented a car, bought the required insurance, but the car rental facility overbooked and didn't have a car available, it was spring break. I then contacted you and no refund yet!! It's been 4 months, what's the problem? You don't respond back, just want my money!! You have to have my information.

ALLIANZ INSURANCE via HOTWIRE... People, anyone trying to save money by buying Allianz Insurance through Hotwire, PLEASE DON'T. This insurance company is a nightmare. Instead buy expensive insurance from the rental company itself. Had a month and half long business trip and I purchased Allianz Insurance for a rental car. The vehicle collided with a pillar while coming out of a parking lot and I had the vehicle repaired with my own dime because I was on the road. Submitted the claim...

I had a flight planned and was hospitalized the day before I was set to take off due to mental illness. I called to submit a claim and spoke with a pleasant woman. She asked me to explain the situation, which I did, and said that I would be covered and that I just needed to send in the required documentation. I sent everything asked for and more (which cost me $28 in fax fees at FedEx) but found out about a week or two later that my claim had been denied because mental illness was not covered under my policy.

A rep personally called me and discussed my claim. The result was that she went ahead and honored my claim. I wasn't expecting this to happen, but the rep was very professional and empathetic. I truly appreciated the call and the outcome.

Had travel insurance with them. Our family doctor sent the appropriate forms in twice with Allianz. Elevated blood pressure. Advised twice not to go. Allianz Global Insurance the worst. Had insurance with Princess - no comparison. I'm going to use my freedom of speech on Facebook, Twitter, Cruise Critic.

My wife had just finished a year plus of treatment for a life threatening disease. We made plans for a trip to begin about forty days after all treatment ended. Naturally we chose to take out travel insurance on the American Airlines site, at the same time as the ticket purchase. We had never taken out insurance before. Well Allianz has done just about anything possible to prevent this claim from being paid. And they conveniently exclude any coverage for conditions that exist 120 days prior to the trip, WHICH IS WHY THE FIRST TWO POSITIVE REVIEWS ARE FALSE. Allianz should be shut down by congress or a good class action lawsuit should be filed. Like we wanted to cancel a dream vacation so that we could collect travel insurance. Why would anyone take out travel insurance from Allianz for? They STINK.

My wife's grandmother had a stroke before we booked our trip. I bought the insurance just in case something would happen and we needed to change the dates. After booking the trip we found out that her grandmother would need additional assistance. We would have to move our trip by a day to help. Allianz decided to reject our claim because my wife's grandmother had the stroke before I booked the trip. I find this to be ridiculous and can't believe a company would promote such terrible customer service. They would not help us at all and were not willing to do anything. The customer service that was on display in this situation was unacceptable and they just did not care. I will never use them again. They did a terrible job communicating what was going on and kept me in the dark unless I called. Allianz insurance is terrible!!!

A week ago. on an airline website, I purchased travel insurance for a scheduled November 2 airline trip from Allianz Global Assistance. The charge for this purchase was processed through my account the same day. However I did not receive the promised Letter of Confirmation or the policy documents. Three times now I have contacted the Customer Service of Allianz Global Assistance to request the policy documents. With each request I have pointed out that I am seeking the policy documents for the planned November 2 travel.

I purchased plane tickets as a gift for my mother and grandmother to later find out that my grandmother was unable to fly. I purchased my mother's ticket so that she could accompany my grandmother. I submitted a Physician's Statement and was denied. Again, since this was a gift, I was not aware of certain conditions my Nana had since she was recently told she could not fly at all. I contacted a representative who was not very understanding, and sounded as if he was just reading the computer and stated I will not receive any monies for both of tickets.

I purchased the travel insurance from this company to cover the cost of my plane fare in case something went wrong with the travel plans. When I realized the client was not going to make the trip, I filed a claim to recover the cost of plane fare. After waiting 3 weeks, I was informed they were not honoring my claim for the exact reason I purchased it.

I just filed a claim that was automatically denied. The whole reason why I paid $146 to this company was because I was worried that I would have to cancel and reschedule my flight which I did. Now this company tells me that "personal" reasons are not covered under their insurance policies...very, very shameful. I'm sure the majority of the people who buy insurance, they do so because of canceling and rescheduling issues. So, a warning to whoever is reading this, if you get insurance because you are worried that you might have to cancel your plane trip or reschedule then DO NOT buy insurance from these people because they will not cover it.

I purchased travel insurance from Allianz in November 2014 for travel to Jamaica 06 November 2014 to 01 March 2015. In February, I developed an infected and painful sebaceous cyst on my shoulder. I went to a dermatologist who took one look and referred me to a plastic surgeon for immediate removal which required minor surgery as well as stitches both inside and outside of the wound and 4 follow up visits. I filed all documentation required in a timely manner.

My wife and I recently took a trip to South Carolina. A few days before our flight was scheduled, her mother passed away. We contacted the airline and were charged very close to double the original ticket price to reschedule flights two weeks later. We contacted Allianz Global Assistance to see if our travel insurance plan would possibly help. The company representatives were extremely pleasant and helpful. Within two weeks of submitting our information to them, we had a check for the total amount we were charged for rescheduling our flights. We will absolutely use Allianz again in the future. Great customer service. Thanks!!

Called before I bought ticket to see if something I was worried about would be covered and they said yes. When what I was worried about happened I called to file. I was told it wasn't covered. I will never buy the travel insurance again.

Claim number: ** My wife purchased an airline ticket and Allianz Travel insurance on April 27, 2015. On May 22 after having deja vu like symptoms, my wife was diagnosed by a neurologist with potential simple seizures. The law in Missouri states that she cannot drive for a period of 6 months after the latest episode. My wife is an officer in the United States military and pregnant. She is working full time to serving her country and it upsets me to see products such as Allianz taking advantage of a "loophole" in their policy to make a profit.

Last year, we had just paid for our flights and guided tour of Spain when my wife was hit by a school bus while riding her bike. It was clear she would not be walking by the time our trip would start in a couple of months. After the initial confusion settled down a bit I initiated the claim process with Allianz online. My sister-in-law, also traveling with us, had also bought insurance. We did have to put in a bit of work to fill out the forms, but the hardest part was going after the doctors to fill the claim forms. Both of our parties got all our money back. We have already booked a vacation this year out of the country and we already paid for Allianz coverage.

It was wonderful and simple to file a claim after being in Clinic in Playa del Carmen. Sent in all forms when I returned to the United States and I received a check in a very short time covering everything including taxi to and from clinic. I never travel without purchasing Allianz Travel Insurance.

While on vacation out of the country, I broke my wrist. I recently started getting travel insurance & was glad I had it on this trip. I was reimbursed for my doctor costs. Only slight frustration were the vague emails during the claim process.

Exceptional customer service from start to finish. After two failed attempts to purchase the travel insurance online, I called for assistance. The representative offered to complete the application for me. She was knowledgeable and efficient. Due to an accident, we were unable to go on the trip. The claim process was straightforward with easy access to the assigned claim representative. The entire experience more than meet our expectation.

The process to receive a refund - (after canceling a trip due to illness) for my plane ticket was simple. Once I sent my paperwork in via fax, the claim was processed quickly and refund sent. I would purchase travel insurance again from Allianz Global.

Last year, we were visiting our son in Texas when we got the tragic news that my wife's brother had died suddenly in WI. Allianz's claim forms were straightforward, and their response was quick. We decided then that we would buy travel insurance every time we travel.

This is the worst travel insurance company I have ever dealt with. I owned a travel agency for 20 years and have many friends in the travel business to whom I will recommend NOT using Allianz. I made a claim (Claim # **) after having a ring stolen on a Royal Caribbean cruise. My claim was denied because the letter from RC was dated a couple weeks after the incident, and Allianz denied my claim because I didn't make the claim within 24 hours. The fact is, I did make the claim within 24 hours as stated in the second followup letter from RC (see document in my claim file). You guys are nitpicking and a sorry example of travel insurance coverage. I will never use your travel insurance again AND I will recommend to all my travel agent friends and others to NOT use Allianz.

We have been using Allianz for at least 15 years. They have always been very responsive and helpful on the few occasions we have had a problem. We have been reimburse for medical expenses on two difference cruises. On our cruise last year the airline lost my luggage and I had to replace clothes for the 18 day cruise. I spoke to Allianz and they would have covered the expenses if the airline did not, but they did. These have been small expenses but if you have to cancel your trip or have to be taken to a port for medical treatment, it could be a very large expense and it is nice to know that you are covered by Allianz. We always use their travel insurance for all our trips. Thanks Allianz!

I will never fly without purchasing Allianz! It saved me twice and customer relations are superior.

One never wants to have to use insurance, but it was our lifeline while traveling in France when my husband had a seizure for the first time ever while we were traveling on a fast train. Allianz helped secure a hotel room for our unplanned stop, was there to assist me with the hospital and the additional travel arrangements which were required. We received excellent service on every level and no trip has been planned since without us purchasing insurance through Allianz. We won't leave home without it!!

Last year I planned two trips and had to cancel both of them due to the illness of my brother who later passed away. Your company made the cancellation process very easy both times. Your representatives were kind and caring, sympathetic to my situation. In April of this year, I was able to travel to Ireland and thankfully did not need to cancel the trip, but I did have insurance just in case. Kudos to your staff!

The insurance helped me tremendously when my luggage was lost studying abroad in Italy. I did not have my stuff for almost an entire week. I had to re-buy a lot of things because I did not have anything to wear, nor any toiletries. The company told me that all I had to do was fax photocopies of the receipts, and I would be reimbursed. By the time I got back from my trip a month later, the checks were already at my house. I was very satisfied with their customer service. I would definitely recommend them because you never know if you will lose your luggage. Spending extra money on things you already have hurts, but having the insurance makes it all better.

A year ago while visiting Washington DC, my husband fell ill and needed surgery. When I called Allianz, they were calm, kind, and very efficient. I was able to use my insurance to cover the costs of a new flight home two weeks later. My husband didn't buy insurance so I I got to say "I told you so!" He is now a regular customer.

I was refunded a flight ticket for my father ** due to his hospital admission. I am very satisfied that Allianz Global understands the problems we faced and refunded timely.

Claim **. My flight was delayed 4 hours because the plane broke down on the runway at take off in Paris. We were herded back to the airport on buses until they were able to find a jet to get us back to America. I feel as though I was bilked out of my hard earned money for an insurance company that is a bunch of crock. I will be contacting the BBB, ASAP!

I had purchased race insurance for a half ironman that I signed up for last year. The race was in early June, but I sprained my wrist during bike accident 3 weeks prior to the race, and my wrist did not heal quickly. A little over a week before the race, I still couldn't swim without pain and didn't feel comfortable on my bike with how I had to position my wrist to avoid pain. A sports medicine doctor evaluated my injury and filled out the doctor's form that I submitted to Allianz. Less than 12 hours later, I had received a return email that my refund was on its way. I was blown away by the customer service. I honestly wasn't sure if I would get my registration money back, and was very impressed by Allianz.

I had to cancel because of health issues. All that I had to do was fill out their forms and it was accepted; no hassle, no problem. My refund was sent promptly. I always get travel insurance. It is a peace of mind and not that expensive. I have used it on frequent flyer's miles and my money was returned. So, I advise anyone to purchase it. Thank you.

We bought insurance due to an overseas flight. Our return flight was canceled due to weather and we had to secure a hotel room for overnight. I sent in our receipts and got a refund. Easy process if you have your receipts.

I had Allianz for the first time last year and unfortunately had to file a claim for a medical visit. The process was easy and the customer service was great. Now when they are listed as the insurance company for trips I am taking I am glad. If I had to buy travel insurance on my own I would choose them.

We had to drop a vacation to Hawaii due to a broken heel. I was extremely pleased with the refund request and currently have a policy in place for travel to Europe in September of this year. I intend to use Allianz each time we travel. I will also recommend Allianz to others.

We were looking forward to attending a concert when an unfortunate accident happened. My partner fell, resulting in an injury to his legs and he was not able to walk. I was reimbursed the price of the tickets and was able to reschedule.

Have to give Allianz an A+. I needed to make a claim a while back, which was handled in a timely and professional fashion. I don't usually buy travel insurance, but will from now on. Thanks.

I always buy Allianz travel insurance. I have submitted claims and was reimbursed with no problems. I always recommend it to my friends.

I have bought a policy from AGA for the last two years. Last year (2014) I became quite ill & ended up in the hospital for 12 days & was advised not to travel for a few months. Fortunately AGA accepted my Doctor's confirmation & they refunded me the entire amount of my ticket. I have purchased a policy with them again this year & hopefully will not need it but I know if I do they will be extremely helpful on the phone & guide me or my wife through the claims procedures. I will always buy my travel policy through them. Thanks!

Cancelled Travel Plans. I appreciated the ease of filling out my form and being able to submit online. That part of the process was simple. I did find that the follow up regarding some needed additional information took a little longer, but once I had an individual give me her personal, direct contact information, I felt better about the customer service and having a contact to follow up from. I appreciated the quickness in receiving reimbursement once the claim was accepted.

I work with a nonprofit in Grenada and travel in the worst time of year. So sure enough I am stuck in a snowstorm in Boston. Missed my connection. By the time I got to Miami, total chaos! The whole airport was more or less in standstill and everybody was on their cellphone looking for new route to make it to their destination. I had no cellphone...probably the only person in the whole place with no phone. I found a public phone, called Allianz, and it could not have been easier from there on as everybody was also looking for hotels but all was booked. I was picked up, driven to the most perfect hotel, picked up the next day, and that was the best money I ever spend on travel insurance. I always recommend Allianz for traveling from now on.

I would not travel unless I had Allianz or Travel Guard. I filed claims with Allianz for three different trips; April 2010, January 2012, and June 2014. All were settled and paid promptly. I would recommend Allianz to my friends and family.

When I called Allianz after my wife fell and broke her hip about 7 weeks before the trip, Allianz said: "We are sorry about that and we want you to know that the claim process is going to be easy." It was!!

Claim handle quickly and efficiently.

I had purchased travel insurance for myself and my partner for an international trip. Due to a very serious health issue we had to cancel. Once the required paperwork was submitted Allianz processed and returned the fees very quickly. Filing the claim was no more difficult or time consuming than filing a standard insurance claim.

When my nephew died unexpectedly the Allianz staff who responded to my trip cancellation request was warm, compassionate and supportive at a time of great pain. Additionally, she was exceedingly clear about the process of reimbursement. I continue to appreciate her skill, and with my work, I try to model her sensitive balance between retrieving the necessary information and showing genuine personal concern.

I had booked a trip to Fort Myers and purchased the travel insurance for my flight. Due to health reasons, I had to cancel my trip. Allianz was great. I submitted the paper work for a refund and I received my refund promptly and no hassle. I would purchase again without hesitation

I was very satisfied with my experience with Allianz Global Assistance.

My Wife suffered acute food poisoning three days before leaving for a planned vacation in March of 2014 resulting in late cancelation of airfare and accommodations. When we placed a claim with Allianz Assistance we were treated with courtesy, respect and expeditious financial settlement of our loss. We recommend your travel insurance without reservation.

Either May or June 2014 I had to cancel my trip to Myrtle Beach because I was in the hospital in April. I am so happy I had Allianz Global. I was reimbursed for my full air fare. I have used Allianz for years and will continue to do so every time I fly. It's security for me to know in case an emergency crops up... which in fact it did!

This reasonable insurance is the best peace of mind a traveler can do for themselves. I needed to get reimbursed for a trip that was necessary for me to cancel due to my husband's illness and it was a very easy process. I recommend this purchase!

I have used Allianz several times and only had to collect on one policy and it was so easy. I love the reps I talk and when I can't locate my policy it is never a problem getting the reps to send me another. They will mail it to me or email. This company is great!

Extremely easy to deal with during a terrible time. Documentation required was simple and expected. My flight refund was processed without incident.

My wife and I both had upper respiratory infections (Illness on a Princess cruise). Submitted claims to Allianz. No problems. Thank you Allianz.

Last year I travelled around the USA and one segment of my route was cancelled. My trip was insured in Allianz Global Assistance USA. So when I applied to them I got quick answers on my questions. And of course my Travel Insurance worked out and I got the insurance payment. Thank you a lot to Allianz Global Assistance USA. Now I know what's the Insurance Company is to be recommended to my friends. -)

I got travel insurance from Allianz during my trip to Germany in April of 2014. During my trip I accidentally fell and hurt myself around my knees and left arm for which I had emergency treatments which was fully paid by my late sister and I brought no charges to Allianz. Due to that unfortunate mishap I missed my return flight back to USA and the airline charged me a full ticket that I had to pay out pocket.

I'm quite satisfied with the way it has been handled.

I was extremely pleased with this company. After my daughter had heatstroke and was in the emergency room in Puerto Rico, I called Allianz and they walked me through everything!! So thankful for their support and quick responses!!

We always use Allianz for trip insurance and have been very happy with it. A year ago we had to cancel two trips due to an unexpected medical emergency and the process, though very detailed, was very easy and refunds issued promptly. We had our own personal agent who walked us through the process that involved several family members who were traveling with us. They automatically linked our information to the family members policies and documentation for them without us having to provide additional policy numbers. I would definitely recommend this company for trip insurance.

When I purchased airline tickets several months before our trip, I thought it prudent to add insurance because I had elderly parents 94 and 91 years old at that time. My husband and I were going 'home' to visit our son's family and see our new grandson. We had only seen him when he was born and a whole year had passed. Little did I know that just a few weeks prior to departure I would almost die from a bout of viral pneumonia that would hospitalize me off and on three times. I was in the intensive care unit for three of the days. When I was discharged I was quarantined for three more months because my immune system had been compromised.

Don't waste your money! I purchased their travel insurance to cover a flight for a family emergency. 2 days after booking the flight, the emergency was resolved and as such I didn't need to take the flight. I filed the claim and uploaded the supporting documentation as REQUIRED, but after review they denied my claim. What is the point of trip insurance if you can't use it!? Here is their 'excuse':

Hello. Unfortunately I had to cancel my trip due to medical reasons and the staff Allianz made the process to receive a refund so easy and they helped me feel comfortable. They truly care about their customers. Thank you for your help!

After planning our trip to visit our daughter, we realized that with situations with family members at home, it might be beneficial to purchase travel insurance. With an elderly mother in assisted living and another daughter expecting a baby, we never know when we will be called home earlier than our scheduled return date. While we expected to hear of a complication with my mother's health, instead we found out that our daughter was being rushed to the hospital the day before our return with unexpected complications in her pregnancy causing the baby to be delivered six weeks early. We contacted Allianz upon our return, completed the necessary forms, and received the difference in our airfare costs caused by the change in flights. We could not be happier with the efficient and professional way that our claim was handled.

I was in a group with another couple and we had a personal matter come to where we were unable to attend. I was able to file a claim where I called and spoke to a representative and he was able to walk me through detailed steps which were simple and quick. I received the full refund within 7 days or less. It made me feel so much better due to unfortunate circumstances. Would highly recommend and use the service again.

Due to a delayed UAL flight in Anchorage, Alaska, we missed our connecting flight to San Francisco and had to stay over night in SF before returning home to Santa Barbara. Extra meals and late night motel reservations were required. Our claim to Allianz for these unplanned costs was handled very smoothly and fast. Thank you!

Our trip to Spain was delayed causing our luggage to become lost for the first 3 days of our vacation. We had only the clothes on our backs. We purchased the essentials and submitted claims for reimbursement and Allianz reimbursed us for our expenses. It was worth the cost of the insurance.

I planned my trip to the World Cup in Brazil with time in advance but unfortunately very close to the date I got sick and my doctor strongly advised me not to travel. With all the pain in my heart I cancelled the trip and thought I was going to lose all my money... Then I remembered I bought travel insurance with Allianz. I collected all the necessary documentation, submitted it online, and got my reimbursement in a reasonable amount of time. It was easy and painless. Thank you Allianz.

I purchased 2 tickets for my friend and son and got the insurance just to be safe. They could not make the trip due to incompetence of the United customer service. I filed a claim with all the necessary paperwork and was denied. No reason was given, just denied. Totally defeats the purpose of getting insurance when it can't be used. They are a scam. I will never, ever use them again and am thinking of taking them to court.... They should not treat customers like this.

Handled claim professionally. Were very helpful. Very satisfied. Will use it next time I travel. Recommend it.

I was scheduled to go to an event in the past. I was unable to go due to surgical issues, which left me unable to travel to the event. Allianz was very courteous and professional in their assistance. I provided a medical note from my surgeon and I was refunded the price of my tickets. I am very appreciative of the kindness shown to me in my time of need, that is why I have a new policy at this time to cover me if any additional medical issues arise to prevent me from attending this event.

I book travel for my aging parents, which sometimes means an unexpected health issue precludes the trip and throws the arrangements and schedule into a mess. The last trip would have cost thousands of dollars if not for Allianz Global Assistance. Thank you for being reliable and easy.

I can't tell you how happy I have been with Allianz Insurance. My daughter pointed out to me I wasn't getting any younger and perhaps I should consider having travel insurance. I have used it two or three times and have only needed it once... If I had not had insurance, I would have never been able to replace that vacation. Where $1500-$2000 may not be a big deal to some people, it is for me and something I have to save a while to be able to take, so when I got sick and 8 hours before getting on a plane had to cancel my trip, I was heartbroken... luckily for the insurance, I will be able to replace that trip and take it again. I will never travel without insurance again!! Also, ya'll made it very easy to use and every time I have called, everyone has been especially friendly. Thank you so much!!

I was very pleased with the advice I was given and very satisfied with the claim I submitted for trip interruption. While I was very unhappy with the airline, I have to say Allianz was extremely helpful and gave me complete confidence in the product that I purchased for travel.

I have had travel insurance in the past from others and either never used it or was rejected for various reasons. Again an unplanned event occurred this time and relatively easy to have expenses covered. It actually works like it's supposed to work.

With aging parents, I have recently made it a habit to purchase Allianz insurance. I never thought I would use it until my husband injured his back two weeks before a trip to Mexico. The process of filing a claim was straightforward and simple. My claim was handled quickly and efficiently. Purchasing Allianz coverage is the first thing I do when booking a flight! Highly recommend.

I was pleasantly surprised by both the speed and ease of my trip reimbursement with Allianz. I had purchased through Hotwire and experienced a death in the family. They made a difficult time much easier and less stressful.

My wife & I had never used travel insurance, but when planning a trip to New York over the 4th of July, we decided to use the insurance for a Broadway show we had bought tickets to. My wife ended up having emergency surgery 2 days prior to the show, and our New York trip was cancelled. Once we provide Allianz with a note from the hospital and submitted the paperwork, all our money was refunded in a timely manner and we were extremely pleased.

My father, ** fell when he was at my house causing both physical issues as well as mental disorientation. The requirements for filing the insurance claim were easy to follow and understand. We had to get the doctor notes and do the paperwork, but they then reimbursed my Parents for part of the costs incurred because they had to fly immediately home and cut their trip short. We were happy with the service we received.

When I was unable to make my flight I simply filled out the form and submitted it. I did receive 1 email asking for something additional. I appreciate the ease and simplicity of submitting the claim and the turn around time.

Upon filing and submission of the required proof of claim, Allianz claim representative(s) were understanding of the situation and processed my claim expeditiously. Outstanding customer service all around; all conversations and e-mails between myself and claims representative were of the utmost professional, courteous, and understanding manner. I highly recommend the purchase of a travel/event policy as I have already purchased another travel/event policy through Allianz.

We are happy we bought the Policy but even happier not having to use it. Thank you very much.

My husband and I had a dream vacation planned to Europe - a river cruise with extensions on both ends. We had spent a lot of time and effort looking for ideal hotels and routes. Unexpectedly he developed an illness and was not able to travel. It took the doctors about 6 months to control his problems. We notified Allianz and submitted the needed documents and our entire expenses were promptly remitted. Thank you Allianz!

I recently purchased travel insurance with Allianz. It was quick, easy, and affordable. The reason I chose Allianz is not how they treated me when they wanted MY money, but how I was treated when I had to collect from THEM on a previous policy. They were efficient, professional, and I received my check very quickly. I am sold on this company.

We are frequent cruisers. No matter if we book through the cruise line, or independently, we always purchase 3rd party insurance to cover our air only since we always pay for our air at the time of booking. In researching many 3rd parties, we have found Allianz to be extremely fair in pricing along with providing adequate coverage that meets our needs. In December of 2013 and August of 2014 we had to cancel 2 different flights. One itinerary was to San Juan and the second was to Barcelona. Both times the reason for cancellation was due to my husband being admitted to the hospital for an extended stay with no travel allowed once released.

My family traveled to Nicaragua the summer of 2014 and bought travel insurance mostly in case someone were to fall ill. We ended up using the insurance when all of our shoes, swimsuits, towels, and beach clothes were stolen off the porch of our rental house. The process was simple and we were reimbursed fairly quickly for our stolen items. We would purchase travel insurance again from this company.

We contacted Allianz and they told us what we needed to do, and with a minor clarification, all the required information was sent. They mailed us the flight refund with no problems. I would without hesitation, take out their insurance again. Hope to not have to use it, but feel safe with it.