Allianz Global Assistance Reviews

Purchased Allianz Travel Insurance through AAA for trip to Australia... 10th day into trip, fell and broke foot! Allianz paid hospital bill, upgraded my flight home on Qantas to business class because had to keep foot up horizontally. Allianz took all my phone calls quickly, called me back promptly; the nicest people EVERRR! This company seems to be the best in the business, and their employees are so very polite and helpful. I even wrote a cover letter for the claim, naming every person who assisted me! Grateful beyond words! Will always use Allianz!

I never travel without Allianz insurance. I look at its value vs its cost and it has proven to be a cost effective purchase. Over my years of travel I have had to submit several claims. They have been handled efficiently, quickly and without hassle. As I have said, the peace of mind is worth every penny.

I had booked a flight to Anchorage Alaska for me, my mom and my sister. I purchased travel insurance for all three of us. Less than a month after purchasing the tickets, my mom got sick. I had hope she would feel better soon and could still make the trip. In the meantime, my sister became very ill. I had to cancel the trip for all of us. There was a lot of paperwork involved but I received a full refund for our plane tickets. They processed my claim quickly. Thank you!!

I purchased Allianz because I was concerned my United flight would be cancelled due to the weather. The United flight was not cancelled, but my outgoing flight from another airline was. I had to cancel my United flight as a result. I submitted my claim and was a little wary that I would not receive a refund. However Allianz refunded my claim in a prompt manner. I plan to use Allianz again, particularly in circumstances where my flight is in danger of being cancelled.

When leaving our cruise ship in Puerto Rico my husband had a stroke and was rushed to the hospital by ambulance. After 10 days in intensive care he passed. It was a terrible time for me in a foreign country that speaks a different language. Walter was assigned our case and immediately addressed the issues at hand. He checked in with me and worked with the hospital as needed. He even arranged and paid for my airfare home. The maximum amount of the insurance for medical expenses $25,000 was paid to the hospital promptly. I could not have made it without their help.

Claim was settled quickly and without any issues. They did a good job of communicating throughout the process keeping me informed during each step. No delays, they delivered as promised. My only minor concern was originally thinking I only had half the coverage I had (2 travelers). I made two calls before I figured it out on my own and I then was told that is a pretty common issue. The top of the online screen describes the per passenger coverage and it is only when you scroll to the bottom, it does say the full coverage amount. Seems like if I made the effort to call twice asking why the full amount of both passengers wasn't covered and this is a common issue, someone could have helped me connect the dots. When I figured it own on my own, the agent on the other end made me laugh, I'll take that. This was a very minor concern though, and happy the process went smoothly after that.

After a serious security breach out of Ft. Lauderdale Jan. 2017 all flights were cancelled, we couldn't get to Miami for our cruise. Thank goodness for Alliance ins. They refunded all of our hard-earned money minus the cost of insurance.

If I haven't insurance in my trip/cruise I will lose 1240$. Fly cancellation will provoke missing our cruise. Thanks for great professional work of customer service all problems was resolved. Great staff, great job.Thanks.

Allianz paid my claim. My only complaint is I thought I had sent all the necessary paperwork but was told I needed one other which I sent right. Was told 7-10 working days but because of the need for other doc it was closer to 20 days. Otherwise service was great, staff helpful.

I was in need of a refund for three flights because my daughter leave date was changed. I called to ask for assistance and informed them of my situation and told me it shouldn't be a problem if submit the paperwork. I submitted the claim with Allianz a few weeks after the trip and they refunded me without a question. Thank you Allianz. It was a pleasure not having to any aggravation like in other situations I have encountered.

We had purchased travel insurance when we went on 7 day cruise. My husband got sick and had to see the doctor. They gave him a thorough exam and gave him meds. Came home, turned in my claim and people were very nice. Within 4 weeks I received a check paying for the full amount that I paid to see the doctor. No problems at all. I sure am glad I took out insurance with Allianz Global Assistance. Simple and easy!!!

I purchased this travel insurance as part of a flight I had planned with 3 other family members. Unfortunately, shortly after purchasing the airfare my Mom fell ill as was not able to fly. I was able to navigate the Allianz website to obtain the required documents to submit the claim. A phone call, that was answered quickly, confirmed the ease of which I was able to submit for all 4 of us. The claim was processed in a timely manner and made a most sad situation a little more bearable. My thanks.

Excellent service by Allianz Global Assistance. I have used Allianz Global Assistance for car rental insurance. When returning the car, Enterprise rental charged me for a scratch on one of the wheels over $500. Allianz Global Assistance handled this very quickly and refunded me in a very quick process. All my requests were handled in a very kind and timely manner.

Had to use Allianz's services while travelling abroad, when my wife had a medical emergency. She had to be hospitalize for a week. Allianz took care of all the expenses, helped her travel back to the US and proved to be responsive 24/7 when we had questions. They also did a great follow-up on her case.

Customer Service was very professional and responded in a short time. Within a week after sending in the documents they requested our refund checks were received in full. I will always recommend that travelers buy the insurance. This is the second time in years of traveling that I have had to file a claim because of illness. Although you need to pay all your expenses upfront I had no trouble getting reimbursed.

I have purchased Allianz travel insurance for several years. This year was the first time I needed to file a claim. I was amazed at the speed my claim was processed and paid. Within 10 days of submitting my claim I received full payment. I strongly recommend Allianz for travel insurance needs!

I had a very good experience with Allianz insurance. I was unable to travel due to being a caregiver for my travel companion who had just undergone serious cancer surgery. He was not able to take care of himself. The forms were easy to fill out and I received a refund.

This was a great value thru United. We were able to recover the return flight that was missed due to a medical issue. I would recommend this to all fliers. The uploading of the forms and medical review made the process very easy. Thank You for providing such excellent services.

My experience with Allianz Global was better than I expected. They handled my claim fast and efficiently and were very fair. I called and was told to file a claim, which I did and was contacted to provide supporting documents. Upon sending them I was notified my claim was under review. I soon received notification that a check would be mailed to me which I received promptly.

I haven't always purchased the extra travel insurance when traveling but when I did in my last flight and there were problems this policy came in handy. Very pleased with the service and attention given me. I would buy insurance again for peace of mind.

While on vacation in Hawaii, my return flight was cancelled due to mechanical issues. I had to stay another night and keep my car an additional day. Allianz was great in reimbursing me on the costs incurred through no fault of my own. I highly recommend their travel insurance policy!

We were fully reimbursed for food and additional clothing for an unexpected weather delay. Allianz was there when we needed it and thankful that we did not have to bear all financial responsibility. A tremendous service and would recommend for anyone who travels on the road.

Recently purchased a plan for myself and a friend for an upcoming trip to Hawaii. Due to potential health problems, my friend was told to cancel his trip by his doctor. Allianz refunded his flight expenses in a timely fashion and we are both please with their service. On the same trip other friends were delayed by weather and were forced to stay in a motel and rent a vehicle to get home after reaching the states. I know they were also happy with their purchase. I now purchase insurance more often than not anymore due to my age and weather issues. Considering the price, it's well worth it for most people on most trips.

I used to be hesitant before I ensure a trip, now I never think twice. Allianz has an excellent team, super responsive and professional, especially when you need them at the most difficult times of your trip. Thank you so much and keep up the great work!

Overall, I was pleased with Allianz Global Assistance USA. As with any long trip with different flights and hotels, there were a few snags, but they were remedied quickly to my satisfaction. Thank you for making our trip easy and enjoyable.

I was extremely pleased with the service I received with my claim. I needed to cancel my flight due to a very grave condition of a close family member and Allianz handled the claim without a problem. I received my check in a very short time and everything was handled in a very professional way. I would take this insurance again in the future.

My plane was delayed, and they did an amazing, fast job of paying on the policy! Thank you! I really appreciated how quickly the check came. It was within a few days of submitting my claim. And so easy! Much appreciated.

It's inconvenient to do business with this company. I travel quite often and have usually been accommodated by insurances to change my fly dates with no questions asked. I'm a Army veteran who is service-connected due to disabilities from combat. It's very unfortunate how Allianz Assistance travel insurance works when providing so-called assistance. I booked a flight and had to change dates due to last minute job emergency, and was told that basically I was out of options because they don't provide aid due to emergencies pertaining to employment scenarios. Beware consumers of this specific travel insurance agency.

Cannot cancel my trip. I booked air ticket through Priceline and purchased insurance through Allianz. Due to visa issues, I have to reschedule the trip. I filed the claims through https://www.etravelprotection.com/priceline but was never getting any reply back! I called Allianz's customer service and was told visa is not a valid reason to cancel trips. I had enough with this scam service!

I bought travel insurance to protect me from losing money due illness or events I have no control over. I've been told by a nurse what I have is viral and that I should not travel. On medicine I am coughing. Global will only cover it if I see a doctor. Says it on their form what my illness is. So basically I have to spend up to $1,000 to see a doctor when I know it's viral for a refund of $383! Do not buy insurance with this company. If I had known it's a requirement to have a doctor's note when you have something viral I would have never bought a policy. And from reading other reviews it sounds like it doesn't matter if you have a doctor's note! The first person I spoke with never told me it was mandatory to see a doctor. He just sent me a form. The process was not explained.

Had a major delay attempting to catch a cruise. Had Allianz trip insurance. Spent over $2100 catching up to the cruise after we missed its departure. Filed the claim which was rejected by Allianz. I provided every document required including explanation of delay from the airline. Allianz decided to hang their argument and rejection on a technicality. Piece of advice - don't waste your money on trip insurance with ALLIANZ. They won't honor their policy and you end up pouring good money after bad...

I booked a Christmas flight for our 85 yr. old mother from Florida to Michigan (a 15 yr. tradition). This year she got dizzy and just didn't feel up to flying. We thought, no worries, we have travel insurance. Much to our surprise, our online request was denied because we didn't have the Physician Form. So, we got that sent in. Still denied. After a bit of haggling, we realized we had not met the basic requirement. A doctor visit within 72 hrs. Granted, we didn't read the fine print. So. BEWARE. If you can't travel, get your Dr. statement right away. After some pleading and asking to speak to a supervisor we were eventually refunded our ticket costs. THANK YOU Alliance. However... some common sense with our initial request would have been wonderful. Not everyone knows enough to push the system and ask to speak to a supervisor.

What a scam. I will not be duped again. Nothing is made to sound easier than travel insurance if you have to cancel your trip. Then when it comes down to a refund it takes weeks of jumping through hoops just to find out that you do not meet the "named peril" described in the fine print that is clearly not available when booking. Crooks and they know it! Do not waste your money on this insurance. It doesn't matter how much documentation you provide, they will tell you that you should have read the terms of the contract and that it only covers death or hospitalization.

I paid for this insurance when I made my flight plans in September. My wife, daughter and mother-in-law were flying with us. I have severe stomach problems but had just had a surgery to repair the damage in August. Unfortunately by December my symptoms had returned. I filed my claim immediately. They took 2 weeks to tell me that my doctor had missed one line on the form. She immediately fixed it and faxed it over. They took another 2 weeks to decided they needed to ask my doctor another question. My doctor took 4 days to respond and now they say they need another 2 weeks to decide if they will refund my tickets, which is AFTER the flight. This is unacceptable. They should have refunded the instant my doctor said I had medical reason not to fly. It's clear they fight every claim tooth and nail. A terrible, deceitful company. Be warned, get your travel insurance elsewhere!

I purchased trip cancellation coverage for a simple hotel stay, via Priceline. Had to cancel the stay. Submitted a claim online, the system worked and said I would receive a claim number via email within a few business days. Nothing came. I submitted the claim again, the system worked and said I would receive a claim number via email. Nothing came. Eventually called the help desk and they had me file a claim over the phone.

I purchased the policy online in US. I canceled my flight for some health condition and in the end of the claiming process I received check in Canadian currency. I called to the company and ask to send me a new check in US dollars because my bank doesn't receive checks in foreign currency. After 3 weeks I received exactly the same check in Canadian dollars. When I called again I figured out that there is no option to send me a check in US dollars and they don't know how to resolve this problem. So I stacked with this check without any option to deposit. Horrible experience and service.

Terry handled our claim. She was extremely caring and thoughtful. She followed up with us a couple of times to ensure all our problems were resolved. We appreciated her caring nature very much. There was a problem in our situation. When the accident occurred, the hospital would not accept my wife until we paid a Deposit. Getting a refund of this deposit from the hospital was proving to be a problem. Terry personally called the hospital and convinced them to refund our deposit. Thanks to Terry and Allianz.

Difficult to use and misleading a lot of fine print. More complicated than I expected to file a claim, and when you have the stress of your trip being compromised it is frustrating to have more hoops to jump through to file the claim. That being said the refund was timely.

I bought a travel policy for my parents' Cruise trip they were going to take in Dec/Jan. Unfortunately my dad had health conditions that his doctors prohibited him from going on the cruise. Upon submitting all the documentation that Allianz required we were denied our claim!! They said "the health problems your father incurred aren't covered in the insurance." This company is a total scam. This is the first and the last time I will ever use them. I've been using GEO Blue for years and never had any issues. Someone told me to try Allianz and I learned my lesson. $5000 down the drain because of Allianz!

2 weeks prior to my departure, I was forced to cancel my trip due to a severe family situation. I submitted the claim ($150) to Allianz and cancel my trip with Virgin America. I have provided all the legitimate paper works and document, and even a personal letter explaining the severe circumstance. Instead of understanding, they rejected my claim without a formal email explaining on why I was rejected. It was not up until almost 3 weeks later I kept coming back and forth checking my Claim Status then I realized that my claim was not approved. This is the first time I claim with Allianz and will be the last time. I would never do business with a company that lacks customer respect.

Do not waste your money on this insurance. If something happens that you cannot attend the event, they WILL NOT refund your money unless someone has died. It doesn't matter how much documentation you provide, they will tell you that you should have read the terms of the contract and that it only covers death or hospitalization.

I purchased a ticket in early October to visit my Mom and Dad for Christmas. I became sick and was diagnosed with cancer at the end of October and have been going through chemotherapy treatments. I put in a claim for my ticket because my doctor did not want me to travel. The claim was submitted December 3. It included a form that was filled out by my oncologist. Next I am told by Allianz that I need to have the doctor fill out another form. That form was completed and sent to Allianz. Now there is a third form that needs to be filled out by my oncologist. This is not complicated. Bought a ticket along with insurance. Got cancer. Can't travel. I feel like they try to make it complicated so a person will just give up. Ridiculous. This experience has been more stressful than a diagnosis of cancer.

I used the medical insurance. I was authorized to have a travel companion by your medical care team. I chose my own companion. He lives in Portugal where my kneecap was broken. He knows how to move me safely. You paid for his ticket to come to the USA with me but you refused to pay his ticket back to Portugal. But you would have had to pay your person that you approved to fly back to where they were from. Could you please tell me the reasoning behind refusing to pay my friend's ticket back to Portugal? Also I needed to go to the hospital emergency room at home. We drove past the hospital coming home to my house. But we had to get in another car and immediately drive another hour back to the hospital that was where my doctor would have had me go.

I purchased insurance from Allianz Global Assistance when booking my rental car for Eastern Europe. The price was minimal for what it claimed to cover in the event of an incident. As it turned out, I was scalped by the local eastern European sharks at the off-brand "agency" when returning my car but my claim was processed quickly with reimbursement arriving just a week later. I would most certainly purchase this insurance again and highly recommend everyone take it out every time they book a rental car.

I purchased Allianz Global Assistance while traveling with United Airlines over the holidays, and because I live in North Dakota and the winters can be horrible, insurance while flying is always a good idea. My initial flight from BIS to PDX (and all United departures from BIS on Dec 17) was cancelled and because of the number of people who had also gotten their flight cancelled that day, the airport could not reschedule me to leave for another 48 hours. I got a ticket stub from the airport with my new flight information. This is more than 24 hours, as stated would be covered under insurance. I had to personally reschedule and pay for another flight with another airline to get to my destination that same day.

We bought your insurance when we planned a trip to Phoenix from Seattle in December. The day before we were scheduled to leave I got sick and, not knowing if I had a bug or if it was something I ate, didn't feel it was a good idea to continue the trip so I cancelled. Alaska charged me a cancellation fee of 125 per ticket. I filed a claim, obtained the necessary forms from you and submitted. Your response was terrific and very timely. I couldn't ask for better action on your part. I will never hesitate to recommend your firm to all of our friends and family. Thank you.

Purchased travel insurance for a 12 night Princess European cruise. Arrived in Barcelona Spain Oct 14th with a Oct 16th scheduled departure. The evening of Oct 14th received email from Princess cruise that the ship was damaged so they were canceling our 12 night cruise. We arrived in Barcelona that afternoon a day and a half early in case of flight delays - didn't take want to miss our cruise. With such disappointment our only reassurance was we purchased travel insurance from Allianz. After we arrived home I gathered all pertinent documents. Now I'm told from Allianz they will NOT cover any expenses we incurred. Don't waste your money on this insurance. What is travel insurance if they don't cover a cancellation.... DON'T WASTE YOUR MONEY.

Allianz travel insurance was easy to apply for as part of the initial travel plans to Hawaii. Unfortunate medical event caused us to be unable to go. Allianz easy instructions and website process enabled the claim process to go smoothly, efficiently and with timely response and payment.

I bought a policy with Allianz at the same time I bought my plane ticket through Delta Airlines. I ended up having to cancel the trip because my visa application was rejected by the U.S. State Department as I was going on the trip to teach at a university through the Fulbright Program and required a special work visa. I submitted all the documentation, including receipts for my $300 in cancellation fees and a letter from the State Department verifying why my trip had to be cancelled. Never heard back from Allianz. Finally, after three weeks, I checked the Allianz website and saw that my claim was denied. I called Allianz twice and each time got someone in the Claims Dept who was curt and unhelpful and unable to coherently articulate why my claim had been denied.

I purchased event protection when purchasing a ticket for a concert in Seattle, WA. The day of the event my vehicle broke down, as it would not even start. I filed my claim per the contract, which indicated that it needed to be filed before the event started. That was on December 31st. Now on the 11th of January I get an email specifying that I need some type of supporting documentation. I do not have the money to get my car fixed yet. I'm hoping it is only the starter, but I can't buy parts since I have other bills.

I'm retired and lived partially in Medellin Colombia and Florida. I travel between countries often and also the Caribbean. I always purchase travel insurance but this is the first time ever I have to file a claim. The process was smooth and easy, from the time I call to notify of my trip cancellation because of medical reasons and the filing online of my claim to the time I received a check it was around two weeks. Excellent service. I will never travel without insurance. I recommended to all people traveling.

Your office had been 100% great in every part of the process. Thank you so much. Keep up the outstanding work. I would recommend your service to all I know. Your was very accurate. Most fail to see the value in airline insurance til something goes wrong, and then it's too late.

I was walking in rural Spain when I fell and broke my leg. I was taken by ambulance to hospital where I underwent surgery. Allianz called me every day I was in the hospital. Of course I couldn't continue with the trip but went home as soon as discharged from hospital. The doctor instructed me to keep my foot raised above the level of the knee at all times for several weeks. Allianz promptly paid all my medical bills in Spain. They did the legwork to change the dates and departure city of my return trip and to upgrade my ticket from economy class to business class. They paid for the upgraded ticket. They also arranged for a private car to pick me up from the hospital at 3:30 a.m. and drive me 80 miles to the nearest airport. I never paid a penny for anything. I am very pleased with the service.

My family was very pleased with this insurance service. We purchased the airline ticket for my 92 year old mother in law who flies out to visit the children, grandchildren and great grandchildren every year. Sadly, she got pneumonia 5 days before travel and with your help, we not only canceled the flight but got her money back. Thank you very much.

I was very happy with the ease and quick refund when I was unable to travel due to a family emergency. I highly recommend getting the travel insurance! It was a life saver and made a very difficult time easier, with not losing any money when emergencies come up.

My family had a medical emergency a few days before I was to fly and I was unable to use the trip as it was booked. I contacted Allianz, was advised to fill out form and have documentation sent to them. Within two weeks of submitting the form and documentation - I received a check! Very happy and will be using it again and will recommend for sure.

Very easy and definitely worth the small investment. I wasn't sure what form to submit, so I called, and the person explained what I needed to do. Within a month, we had our refund. I would recommend this to anyone who is traveling and is unsure of their plans.

I purchased insurance with Allianz for an Amtrak roundtrip from Richmond to Philadelphia. My credit card was immediately charged. I was unable to make the trip. I called Allianz and after at least 6-8 phone calls I was told that Allianz never entered my information into the computer and therefore they could not reimburse me for the cost of my trip!! (I still have copies of the email sent to me from Allianz). I continued to pursue getting my claim paid, and finally I physically went to the Allianz offices here in Richmond, VA. The first visit was most unsatisfactory. The man who came down to the lobby to meet me was not helpful at all and he could barely understand the problem.

Great customer service! The customer representative was able to walk us through the claims process and get us refunded very quickly. If we hadn't purchased this insurance, we would have lost $1040.00 dollars to the airline. I highly recommend purchasing this policy if you are spending that kind of money on an airline ticket because you never know when something could happen in your life that will change your plans.

Alaska is the only airline flying to EAT. There are 3 flights a day and the folks working EAT multi-task. I understand the concept of small town but it's my experience that these 3 flights going to EAT are never flexible; hence if you arrive in SEA late, you miss your flight... not only has this been my experience but baggage claim issues when flights are late. Hence Allianz is my 1st choice when booking a flight to EAT... as long as you keep your documentation Allianz has always been easy online to file and I am reimbursed in a timely manner. Thank you Allianz.

I was extremely impressed with Allianz from start to finish in reporting my claim to obtain information, receiving the proper information and reimbursement for my expenses associated with my in-hospital care aboard the Norwegian Dawn. This is a very impressive company.

It was a very uncomplicated and simple process. I was very pleased with the claim online application and the smoothness in which my claim was handled. Even though it was the holiday season, my claim was handled timely and my refund was received within the time frame specified on my claim acknowledgement.

Our flight was canceled during a inter storm and also our luggage did not arrive at our destination. The insurance paid for our hotel and few days of clothing and it was very easy process. I recommend it to anyone.

I would highly recommend Allianz Ins. The representatives are very professional and friendly. They made it so easy to submit a claim and upload any documentation needed. I was kept in the loop from the beginning of the claim to when reimbursement was completed. Informed I was going to receive my check and less than a week I received my check.

Was very impressed with the promptness of handling a claim we had due to an illness while on an Alaskan cruise. Upon submitting the claim it was less than two weeks and we received a check for our out of pocket expenses.

I forgot that I purchased the trip insurance for my airfare on a business trip to Chicago. Before the trip my employer terminated my employment. Several weeks later cleaning out the file I saw the Allianz receipt. I contacted them as recommended, sent the paperwork they asked for and within 4 business days I had an e-mail telling me my claim would be paid and check arrived within 10 days later. Very Pleased and will always purchase going forward.

My flights were delayed several times and in the end I was 3 hours late and missed the last shuttle bus to get to Lafayette. I had to overnight in Indianapolis. I filed a claim with Allianz for the cost of the hotel and about a week later I had a check for the full amount. The online filing is really easy. I never travel without an Allianz travel insurance.

I purchased insurance to cover my airline ticket just in case because I am pregnant. While pregnant I developed extreme anxiety and no longer felt comfortable to fly due to the anxiety and cramping I have associated with the anxiety. I submitted my doctor’s note stating the anxiety and discomfort I was having. I waited for the online status to update whether or not it would be validated with my doctor’s note. It said status under review well past the 10 business days. It states it would be resolved or denied. I resubmitted a customer service claim stating that I still haven't received an online update and that it still stated under review. The day came for my flight and it was still under review. I checked the status 1 week after my flight and it updated to denied. I called customer service stating that I would have made other arrangements if I would have known on time if my claim was to be denied.

They collect you money and then there is ZERO service. I cannot even print out the card because it crosses over other printing. Every other document I printed out for the vacation printed perfectly fine. On top of that, WE have to print out the 17 pages of the "contract" and even that does not work. I am so angry as it's all on purpose. I took to TWITTER and yelled at them there so maybe they need public humiliation to respond. It is outrageous how terrible these companies are and that there is no recourse or any CUSTOMER SERVICE! I have not even left for the trip and I wish I could just cancel it.

I'm the EVP of a company. 2 days before our travel plans, the health insurance company accidentally canceled 1/3 of our employees. We had to cancel our plans and stay behind to handle the issue. I was 100% honest with Allianz as to the reason why. We were denied our claim. When I tried to speak with someone, I was told someone would call me back. No one called me back. I had to call Allianz again. I was then put on hold for 15 minutes until a supervisor told me we were denied and there was no other recourse. So, we're out $1,700, and I feel like we're out $1,700 for being honest. Sigh.

We are so glad we took the insurance policy, especially due to the medical emergency that arose. My husband was admitted to the hospital on the night before we were scheduled to depart. The hospital staff would not allow him to fly.

Claim # **, I submitted all paperwork to support my claim and my claim was approved. This insurance is great, no hassle. They stand by their word. The process took a very short time to complete my claim. Thank you.

$40 travel insurance - the best value ever. My wife wound up in a Reno hospital while visiting family. Missed our flight home. Dr wasn't sure she should fly but train was too long. The company stepped in made flight arrangements and sent us an E M T to fly with her - they rode 1st class - he took care of luggage tips and getting us through the lines and took us overland by limo. If that wasn't enough, a week or so after arriving home I received a good sized check in the mail which I did not know I had coming, Would I recommend them? You bet I would!

I received an email correspondence on Nov 20, 2016 that I will be refunded within 5 to 10 working days. It is now December 19, 2016 and have not received my refund. I have sent 2 emails with not response. This company doesn't honor its agreement in settling a claim.

Trip Cancellation Protection - Thank You very much for the service. Unexpected severe medical problem required cancellation. Excellent Service. Very much appreciated. Getting healthier, and hope to travel soon! This protection is definitely a great help after such an unplanned interruption to a Family Reunion.

Thank you for your help in my travel needs. I got sick and couldn't visit my family. There was no problems processing my claim smoothly. I will definitely use your company again. It took only two weeks to receive my claim. Your processing dept worked very quickly. Thanks again.

I purchased insurance with Allianz in the Expedia website (about 120 dollars cost). When I landed in Madrid (Spain), I found out that my father passed away. I called Allianz to request information about how to proceed. I was interested in changing my flight, and Allianz told me that it was fine, so I paid 309 dollars to change the flight through the Expedia website. When I submitted my claim, it was rejected. I think buying this type of insurance is a waste of time and money. They have too many conditions to fulfill, and these people just think about the money.

I can't say enough good things about the care and kindness that was put into my mother's case. I will list the names that I can recall that helped us... Sharon 1, Sharon 2, Eric, Joey, Roberto, Jamie, Darla, Cheryl, Yoko, the air medic and nurse team. And anyone who I have left out because there were many I have forgotten some I am sure but they were no less helpful or important... Thank you so much. From the first call I placed, everyone was kind and helpful. What could have been a major disaster for my family was lessened by your team. I could not have handled it without Sharon who was diligent in checking on us and making sure things were all in place to get my mom home. To each and every one of you, thank you. My mother and father are also grateful for the excellent service and care you provided them in a time of need. Thank you so much.

When purchasing my ticket to Australia, I saw the option for travel insurance that specifically mentioned "cancel for any reason". $75 seemed like a pittance for the peace of mind, so I purchased it. As the date approached, I was struggling both financially and health-wise. I am a freelancer and my work can sometimes be unpredictable. I was originally scheduled to have a project that got withdrawn at the last minute, leaving me in a lurch for new gigs. At the time, about a month before the trip, I was barely working part time hours. Some weeks I did not work or get paid at all. I do not get paid vacation, so not only would I have not been paid for 3 weeks if I went on the trip, I may not have a job when I get back. Since I couldn't afford to do anything once I got there anyway, it seemed best to cancel.

We bought Allianz Travel Insurance 6 1/2 months prior to our cruise. 5 days before our cruise my wife had a bout of severe depression and had to take her to the emergency room. The next day I took her to our doctor and he recommended that we cancel our cruise due to the severe major depression. Later in the week I had to take her again to the emergency room, this time she was admitted into the hospital for an 8 day stay. When putting a claim in with Allianz, including all documentation, they declined due to the fact in their policy they do not consider mental issues as a medical emergency.

This is the first time I ever purchased travel insurance through an outside agency and it has been the worst experience. My mother suffered a massive stroke a couple weeks back and was in ICU for two weeks. This obviously led to me not being able to make a trip I had planned. After my mother was released from ICU, I decided to follow up on my "worry free" travel insurance I purchased to "protect" me in case an emergency situation came up and I couldn't make my trip. I can't think of anymore of an emergency reason to miss a trip than my mother being rushed in an ambulance to the emergency room for brain surgery and being in the ICU for two weeks.That is of course unless you're Allianz Global.

I so appreciate the speed in which my claim was responded to and how courteous the employees seemed in the email response. Thank you Allianz. I have already paid for insurance for the next trip for the Christmas Holidays. I was also impressed with how far I received the payment for my claim.

I will never fly again without using Allianz. They were there for me when I needed them and were prompt and efficient. Their affordable rate for travel insurance was worth every penny when I had to change flights due to my mother's surgery. They made everything so easy and I will certainly be using them again. The staff too were amazing and kind.

I was emailed November 22 saying I was approved for the insurance payment and that I would receive it in 7-10 business days. Once a month had almost gone by I reached out to customer service to inquire as to the delay. Not only did I NOT receive a response of any kind but now I am seeing that my claim has taken a step backwards and is "processing" again. This is absolutely unacceptable. Terrible service and interaction - as there was none.

On my last scheduled trip, I unfortunately had to be admitted to the hospital a couple days before my flight. I ended up staying 4 days in the hospital so travel was not possible. So I began the claim process online with Allianz. I filled out their online form, uploaded the supporting docs (discharge papers from hospital, medical insurance letter regarding my hospital stay, and copy of airfare receipt). 6 days later my claim was approved and a check covering the entire amount I paid for airfare (taxes and fees included) was mailed out to me. That was it. It was quick and easy process all done online.

My wife and I had planned a trip. Her dad has been diagnosed with brain cancer and is not supposed to make till the beginning of the year. My wife and I had booked a trip and purchased the extra insurance to protect us with whatever might come up. We were very happy that everything occurred that was supposed to and it came in a very timely manner! Thank you.

Claim was as quick as described and quite efficient. Process was easily outlined. Questions were answered in a timely and proficient manner. Originally I did not have all the documentation, but through guidance and patience they were able to get me on track, all without making an already stressful issue more stressful.

I purchased travel insurance from Allianz and was unable to travel for medical reasons. I provided the necessary documents from my Doctor as requested. However, the doctor's office filled out the forms incorrectly on the first submission so I was denied. They subsequently refaxed the corrected documents so my claim went into appeals. It has now been over a month and I still have not been approved. I continue to call and am given reason after reason for my claim not being approved. The customer service tells me that there isn't a phone number for the appeals department and there's nothing that can be done. My recommendation is to not ever purchase travel insurance... This is a scam!

Allianz Insurance just don't buy travel insurance, this company will give you the runaround. They are not happy with the documentation you provide and will not communicate with you in a timely matter. You must continue to chase them down to get your claim answered and they still won't pay. Gave Alaska Airlines a bad name for their gimmick credit card and no pay trip insurance. What a ripoff.

Had to cancel personal travel plans in order to accommodate a last minute emergency work event. According to Allianz, my policy doesn't cover flight cancellations?! Then why did I purchase the policy in the first place?? I've been scammed. I always purchase trip insurance on personal flights because my work entails an intense travel schedule that can change at any moment. Shame on Allianz for selling a deceptive product and shame on American Airlines for partnering with them. I will never purchase from these guys again.

Allianz came through for me when the airline on which I was traveling lost my luggage on a two-week trip to Ireland. The claims process was uncomplicated and the response was expeditious. They reimbursed me for my expenses of a new suitcase, clothes, and essentials. I'm very grateful and will use Allianz Global Assistance in the future.

MY wife was sold a trip cancellation insurance policy when making airline reservations. We were told that this insurance would cover a trip cancellation for anything that was out of our control. Unfortunately, the trip was cancelled a day before we left from the other party. Our claim was denied and we are now out $1571 for the three tickets purchased even though we purchased the insurance after being told it WOULD BE COVERED.

I recently purchased travel insurance through this company as I was coming down with something that I was afraid was the flu and worried it might prevent me from traveling. I was right, and after waiting and hoping I would still be fine to fly I couldn't make it. I then went to the doctor who said yes I indeed had the flu and shouldn't have flown if for no other reason I would get others sick. I submitted all relevant paperwork for my flight costs and then after three weeks was told I was rejected because this was "pre-existing condition." I knew I had something at the time I bought the insurance and bought it in case it developed to be the flu which it did. I would absolutely not recommend using this company.

I read through the Allianz policy which said it covered trip cancellation. My trip was cancelled by an employer and was out of my control. While submitting my claim, employment cancellation was even one of the options, but the claim was denied, and I was never notified. I had to go onto their website to look for the status, and found it was denied. DO NOT BUY this insurance. It is a waste of time and money.

I purchased travel insurance, which I never did in past. My flight got cancelled for occasion of "wedding attendance", next flight was after 6 hours and late for occasion. I filed claim with all documents demanded. When I called for status customer service said "your claim is cancelled. I cannot read you entire policy". I said "I know the policy detail. Tell me which section applied for denial". The staff was unprofessional, rude and I asked for "superior", then she hangs up. DO NOT WASTE YOUR MONEY BUYING INSURANCE FROM ALLIANZ.

We found the process of submitting a claim to Allianz to be clear and when we called to ask questions, we were greeted by friendly and helpful customer service personnel who gave us confidence that our claim would be processed timely and accurately. We were pleased with the turn-around time of the payment and would recommend Allianz to our friends and relatives who travel.

This is the worst company! I filed a claim with them for 3 plane tickets that had to be canceled due to the fact we were not going to be getting our daughter from her mother for the holiday and they denied our claim. We did everything correctly and they took over $500. We are a military family who fly often and will NEVER do business again with this company! When asked for further assistance they couldn't seem to help. I guess when they say trip cancellation coverage they don't mean it!

We wish to commend Allianz Global Assistance for the professional and efficient manner with which our claim was processed and satisfied. My wife and I were returning home when we were impacted by an airline travel delay that caused us to incur the expense of an overnight lodging. We could not have been more pleased with the customer service we received from Allianz!

I purchased an insurance policy with Allianz through the American Airlines, which was $48, for our flight on November 15th. Unfortunately, a month before our flight, my wife's psychiatrist strongly recommended admitting her into a treatment center for her eating disorder. Knowing that her discharge date would be after our scheduled flight, I initiated a claim with Allianz on October 21st. They required very specific patient Health information to be completed out by her treatment team, which I submitted November 15th. I received no communication from Allianz until I called them on November 29th. After being on hold for 10 minutes a rep told me that mental health disorders are not covered in their policy. This is a completely unacceptable policy and fine print only used by scams.

We saved all of our receipts from our trip. Had an event where we had to see a doctor and get medication. Contacted company after I came home. Easy to deal with. Submitted receipts. About 10 days later I received a check.

My now husband and I planned our wedding in the Bahamas, but had to cancel due to Hurricane Matthew. Getting our full refund through Allianz online was easy and fast! I'm a believer and will purchase insurance for all future travel.

I always purchase Allianz when I travel internationally. This is the first time I needed to use it. In India I spent two nights in a hospital due to heat exertion and dehydration. Upon return to the US I was pleased that I could simply file my claims online by downloading document photos from my phone. I was quickly reimbursed for all medical costs and the hefty fee to change my plane ticket for an earlier flight home. I heartily recommend Allianz Global Assistance.

I purchased the Allianz flight insurance when I purchased my airline ticket from aa.com. Based on this advertising on the aa.com site: "Includes trip cancellation, trip interruption, travel and baggage delay, emergency medical, and more." I was under the impression that the cost of my airline ticket would be covered regardless of the reason I did not travel. Unfortunately. my trip coincided with a hurricane and the destination was under mandatory evacuation order issued by the Governor. While AA did not cancel the flight, I clearly could not travel to the destination. When I filed the claim with Allianz, they denied me. I filed a claim with the NJ Department of Banking and Insurance. They interceded on my behalf and Allianz eventually paid me. I will never buy another thing from Allianz.

Great company to work with. I had unexpected travel delays and extra hotel fees due to Hurricane Matthew. My vacation was interrupted and it was a very stressful situation. Upon our return from our cruise I filed a claim with Allianz. The customer representatives were very helpful and prompt. I received reimbursement for my change in airfare and extra hotel stay within 15 days of filing the claim. It was so fast and easy to file, it took the stress away. I will be a returning customer for sure!

So like 99% of the US that purchases these travel insurance we expect to get refunded if by chance we can not make the trip due to reasons we can not change. I fly between 6-8 round trips a year and have never had troubles and have never had to file a claim. The first and only time I do I am told it does not qualify. I purchased tickets for myself and 2 friends to go to Las Vegas as a thank you to them for helping me out. I got each of us the travel insurance. About a week before the trip the one friend had his boss approach him and due to a last minute emergency at his work and having to fire someone his boss had to unfortunately go back on his approved request for time off. The boss felt bad and said he would even contact the travel insurance company if needed but that David was not able to go on the trip anymore. He wrote an email and I explained the situation and attached it to the claim. The claim was denied.

Weather caused a portion of our trip to be canceled. The airlines did not refund anything because it was an act of nature and beyond their control. Thanks Allianz for refunding with very little effort and no hassles. Will definitely use again.

Unfortunately, my husband became ill while on a European trip. Fortunately, we had travel insurance through Allianz and filing a claim for the total cost of a doctor visit and medication was necessary. Our experience was simple and seamless. We received our refund within a week of filing. We'd highly recommend Allianz for those traveling out of the country.

First time I ever had travel insurance and had to file a claim. Brian ** did an excellent job of helping me through the process and calming me down after I was told by Markiz in Mexico that I would not be covered for my trip interruption expenses. Brian knows what he is doing and is a big reason that I will never travel without Allianz travel insurance in the future.

A responsible and competent exception in the sketchy domain of travel insurance! Somewhat skeptically, I paid approx $27 for a travel insurance premium with Allianz insurance, this in connection with a ticket purchase from United. I am very, very happy I did so. A health problem in London incurred minor medical bills but more importantly prevented travel on to Venice, thus forfeiting both airfare and prepaid hotel. As always, one needs to attend to the fine details of documentation. Via phone and email, Allianz employees explained the required documents in question. They processed and paid the claim in timely fashion. Highly recommended--notably as alternative to the April Insurance offered by (the otherwise exemplary) STA.

When I experienced an interruption to my travel plans due to personal injury the last thing I wanted to deal with was filing an insurance claim. However the Allianz Global Assistance process was wonderful. The process was expedient and easy to use.

Allianz could not have been more helpful. My wife had a bad ear infection in the middle of our trip. I took her to the doctor a few times and also took her to urgent care early one morning. Allianz took my information over the phone and was kind and patient with me. They provided me tips on how to submit the documentation. My claim was paid in full and was processed quickly.

I purchased a roundtrip airline ticket for my son on American Airlines. He is in the Army and had a leave for Thanksgiving. As always, things in the military change quite a bit... as did his orders and then he couldn't come home for Thanksgiving. I reached out to Allianz who only needed proof of his orders being changed and we received a full refund check in the mail a few days later. Excellent customer service. I say this for another company, I assume a competitor... AON. Rejected my son for similar circumstances. Great job Allianz.

I had to cancel our Thanksgiving travel plans because my husband was not allowed to fly for 3 months after emergency surgery. I put in a claim to get reimbursed for the plane tickets and uploaded a copy of the airline e-Ticket receipt and the Surgery Discharge instructions. I also got a statement from the doctor, but it turned out I didn't need it as the claim was approved before I uploaded it. The check was in the bank less than 2 weeks after filing the claim.

We usually purchase travel insurance. This time needed it for illness that shortened our trip. Online forms were easy to complete. I like that the program saved my entry to complete once I had all documents. The forms were not too much work for our doctor. Refund was approved quickly.

Had to change my flight arraignments due to my wife having emergency surgery and once I returned, I filed a claim through Allianz and they were very helpful with the forms and processed my claim in a timely manner. I will be sure to use them again!

I am very pleased with your company and service. You made it very easy to file a claim and processed that claim in a very short time. I also received the reimbursement quickly. Thank you for your great customer service.

I had to go to the hospital July the 4th in the USA. I got the approval from Allianz and everything went smoothly until I got a bill from the hospital in October. I phoned and they told me Allianz wants a discount before they will pay. Are you kidding me... It's now end of November, I am getting phone calls & bills from the hospital. What kind of insurance is that, what if I ever have to go back to that town and hope to get treatment? Or what if I need emergency treatment and they want a deal. What a joke.

We travel overseas a lot for leisure. We always have travel insurance for any issues that may arise. Recently we flew to Hong Kong and planned to fly to Shanghai for 3 nights for our first wedding anniversary. Unfortunately the morning we were due to fly out I injured my back picking up a backpack. This resulted in a missed flight, accommodation re-booking for the extra days in Hong Kong and of course a trip to see a doctor. He provided me with medication and also a certificate to say I was unfit to fly and needed to rest. This was October 4th 2016. We immediately contacted our travel insurer to advise and submit a claim. When we returned to Australia I took the certificate to my GP as requested by Allianz and had it all filled out.

This company is determined not to help you. There is very no communication from them about what they need, they just expect you to know and do all the leg work. Then sit on hold with them forever while they figure out every possible way to deny your claim. They told me that pre-existing medical issues would be covered and allowed me to purchase insurance under that assumption, even though I was already PAST the allowed amount of time from initial travel purchase. They only cover it if you purchase your plan within 14 days of the initial travel purchase. You shouldn't offer customers coverage that isn't actually available or applicable to them.

I cannot provide a higher recommendation for a travel insurance provider than I would for Allianz. They laid out a seamless, hassle-free process for me, which saw a reimbursement check in my hands in maybe 2 weeks, tops. I even added my hotel charge afterward, since it took over a week to post, and didn't get captured in my initial claim. Their reps were friendly, the administrative burden minimal, and - for a $15 advance fee - this was easily the best money I've ever spent. I booked travel insurance just in case I overstayed my SC wedding trip, never expecting a hurricane would disrupt it, but that is exactly what happened (I missed my flight and all others were sold out). While driving to BOS from CHS in two days wasn't ideal, getting back the bulk of the expenses I incurred on this trip made the situation that much more palatable. I will never refuse travel insurance again! Buy with confidence from Allianz! A++++++

This insurance is a RIP OFF. I filed a claim for cancelled flight and gave my reason as family celebration (Thanksgiving) was cancelled. Claim was denied. When I called to find out why the claim was denied I was told that cancellation of "family celebration" was not a valid reason. I explained that I cancelled the trip due to death in family. I was then told that I needed to provide an obituary or death certificate so that my claim could be INVESTIGATED. So now I am not only out the price of the airfare, but ALLIANZ "so called" INSURANCE.

They have tried everything possible to deny my claim. I bought insurance from them many times for travel and never had to use it previously. My husband and I planned an expensive trip and we paid Allianz close to $700 to insure our trip. Subsequently, my husband had a surgical complication which Allianz continues to claim was a pre-existing condition. It was not. Allianz has so far denied my claim. They are an unreliable insurance company.

I purchased an Allianz Travel Insurance for my flight on Sept 5 and the actual flight was scheduled for Nov 5. I have purchased their insurance previously for a trip a couple years before and had no problems with a claim, but this time my claim was denied. I had to cancel the trip because my friend's grandmother passed away on 10/30, so it was pretty close to the time I was going to visit. My friend informed me that it was a possibility that she had travel at the same time I was going to visit her which was the point of the trip. When I submitted my claim, it was denied.

I recently purchased Allianz Insurance for a trip I had scheduled and was denied a claim. I have a chronic condition that flared up the day of my trip so I cancelled my flight. I filed a claim with Allianz assuming I was covered but apparently I was not. It took almost two months for the claim to be processed. In the end the claim was denied because of my condition. Please beware that if you have a preexisting condition and the reason you fail to travel is this condition then don't bother filing a claim. In fact don't bother getting this insurance. You will not be covered.

Just a quick update on my initial post. Within a matter of hours, this company had reached out to me and remedied the problem. If I'm correct, my wife had a check in my name within a matter of days. Thank-you and it's great to see that some companies remain committed to their customers. 5 STARS

I had use Allianz Global Insurance many times already with all my travels. The staff has been very helpful, ease of filing insurance claims online was extremely smooth. And the processing time was also very fast. I highly recommend this company for all travel insurance needs.

My claim was denied by them stating I had a preexisting condition because my Oncologist wouldn't let me leave on a prepaid vacation because it was scheduled during my 6 months of chemo treatments. He completely filled out the doctor's form they had but this company was relentless in "needing more information"! They will gladly take your money but they will make you getting a settlement a living hell.

My claim was agreed September 23rd 2016. Up until this point it had been a fairly smooth process. An agreement was made with the travel claims examiner for the payment to be sent to me directly into my bank account. All information to do this was supplied to Allianz Global as requested on 10th October. No payment has been received. I have emailed that same travel claims examiner, who continues to ignore my emails, and I have also telephoned several times to chase this payment without response. My last call to this firm was November 7th where I requested a complaint be raised and for a manager to call me back. I have heard nothing. You can tell most about an insurance company when you need to make a claim. This firm has failed on many levels. I would not recommend this firm, shockingly bad treatment.

Had to file claim after flight was cancelled while I was standing at the Airline check in counter. Had to take a TAXI back home. At home I called to report and filed my encounter. Staff was professional and helpful. Cheque from claim filed arrived promptly. Will definitely recommend to friends/family. Will continue to use their service when I travel.

Over quite some years I have taken various Allianz insurances for different trips I booked. Never needed to file a claim until about a month ago when I had to cancel a trip for medical reasons. Allianz handled the claim (and payment) quickly and professionally. Definitely glad I opted for an Allianz insurance.

On May 3, 2016 I purchased an Allianz Travel Protection Policy from the AAA Auto Club of Southern Cali to cover the Airfare and Tour Package portion of my trip to Italy for May 29, 2016. Sadly, An unexpected life threatening medical emergency occurred, I had emergency surgery on May 7,2016 forcing me to cancel my trip. I filed my claim in late May or early June, but was denied in August. Allianz stated that the reason for denial was because I did not purchase my policy within 14 days of making the balance payment of my trip, as this is the only way the policy would cover a "Pre-existing Conditions." However, my medical emergency was NOT a "Pre-existing" condition and my medical records reflect that when I was seen by a physician one day PRIOR to purchasing the policy, I was of sound health and did not have any physical conditions that would have prevented me from traveling.

I have lupus. I bought the insurance. I wasn't able to travel. They spoke to two different doctors. They received a signed document directly from one of the doctors. They denied my claim. There was no explanation.

We are so glad we insured our trip with Allianz. My wife had an injury that required that we cancel our trip at the last minute. She was too upset to know where to start but the kind people on duty that weekend got things started, making it much easier to complete the process. We were shocked that the claim was processed so quickly! I would recommended Allianz to anyone for any travel.

I had a trip interruption and a friend recommended I look into a refund. This was the first time I had purchased insurance. You were prompt and my refund came within a week with no hassle. I highly recommend purchasing travel insurance each time you travel. Thank you!!

My wife was unable to accompany me on a planned trip due to illness in her family. We submitted the required documents to Allianz, and they settled the claim quickly and efficiently. I've bought Allianz travel insurance many times in the past, but this is the first time I needed to submit a claim. It was very straightforward!

I had trouble locating the correct website to get the claim filed because of misspelling the company name. Once the website was accessed, I had no further trouble. I was notified when the claim was received. Service was satisfactory and check was sent promptly. Thank you.

It was the first time I had bought travel protection and I'm so glad I did. Our trip was canceled due to a hurricane, and we stood to lose a lot of money because of pre-booking lodging and flights. I answered all the information online for the claim and I had checks at my home within two weeks. There was no challenging calls or anybody that I had to talk to, I just needed to provide the receipt information for what I paid. I rebooked our cruise a few months later and bought the travel insurance again. I would recommend this company to anyone.

Went very smoothly and received reimbursement within a timely fashion. The only negative was that I did not receive any notification that the check was being processed and in the mail, I had to call. Better communication would be nice.

My experience in filing a claim was processed quickly. I provided the necessary required documentation and I received a check within 10 business days. Great experience. I simply faxed the paperwork and waited. I received an email confirmation immediately.

In february of this year, I received a letter from the insurance company stating that they had handed the claim to their billing department and that this would be settled in due course. It is now the 2nd November and after at least 6 phone calls, a lot more via e-mail, I have received an email from the service providers due the money (hospital) saying they still have not been paid. Everytime I call, I am assured either that it has been paid or that they are following up to make sure it is paid. It's outrageous to offer to insure... if you don't.

I purchased the policy when I booked my flight to Seattle. So glad I did! Two days before the trip I developed a sinus and ear infection and there was no way I could fly. I called Allianz and they emailed me the forms I needed for my doctor. It was very straightforward and once I submitted them, I received my full refund check in about 10 days. I was expecting it to take longer. Very pleased with the service.

Because of Hurricane Matthew we had to postpone our trip to drive dine the southeast states. The airlines wouldn't cancel our tickets. Thankfully we had this insurance so we weren't throwing money away. It was fast and easy to get our claim done.

Glad I bought this insurance. Sad I had to cancel my trip for medical reasons but my claim was handled swiftly and refund sent promptly. Worth the cost of insurance. I would buy trip insurance from you again. Thanks for all your help getting my refund. The process was fairly easy.

All I can say was that it was very fast to both process the claim and be reimbursed. The customer service representative was very considerate and helpful. I would recommend this to anyone booking a vacation.Thank you, thank you, thank you... Thank you!

We recently had to file claim due to trip delay from Punta Cana. Very easy to complete info for claim but had difficulty following claim so had to contact Allianz regarding this. Response came in a timely fashion along with check for correct reimbursement.

Change of flight due to medical illness for my daughter. It was a simple process starting the claim and getting all the forms to submit. The agents on the phone were very helpful and the website is easy to use. The communication when claim was filed was immediate and the claim was handled timely! Thanks for making it so simple and pleasant!

With many documents I was able to retrieve most of my money when we could go on our trip. Medical problems caused us to cancel our trip. It took a lot of collecting different documents but we did, and received our money for our trip for the most part.

Due to Hurricane Matthew causing destruction to my condo, I was not able to fly to Memphis. This area was really hit hard by the Hurricane. Your Insurance company stepped up and I am really happy with your performance. Thank you!

I hesitated to file a claim because I thought it would be a long drawn out difficult process. Realistically I thought I would probably be denied anyway because insurance companies don't make money by paying out claims. I went to the website just to see what hoops I would have to jump through because, honestly we couldn't afford the extra money we were forced to spend when Hurricane Matthew shut down Disneyworld. The website had an easy link for reporting claims that walked me through step-by-step so I decided to try my luck. I didn't have my receipts on me so I started the claim, submitted it and when I went home that night I was able to update my claim and upload my receipts directly through their website and attach them to my claim.

I purchased Allianz insurance for a trip my husband and I booked. He wound up getting a severe bladder infection two days before we were to leave. The trip was completely non refundable but I thought I was covered by insurance. I sent them everything they asked for and now they keep coming up with more things. They need including things I already sent. I sent a form from the travel agency stating the cost of the trip and the dates I made the deposit and then payment in full on their letterhead signed by the owner of the travel agency but that wasn't good enough. Now they need copies of the charge account statement.