Allianz Global Assistance Reviews

This was not my first time purchasing this travel insurance, but it was my first time filing a claim. I thought I would have to fight for my reimbursement as I've seen some insurance companies lock down when something happens. However, I quickly and easily filed my claim online, uploaded my documents, and within 48 hours I received an email stating my claim was approved. I received my check in the mail a couple of days later. I couldn't have hoped for a better experience!

The process was simple. I missed a connecting flight and my bags didn't arrive. I was traveling to Morocco for a group tour. I missed the first day of the tour to get my bag and had to pay a driver to bring me to the group. Filing the claim took 5 minutes and I had my check in about a week.

Our flight was delayed several times and we missed our connecting flight to Ireland. Without our insurance that we purchased we would have lost money. Your company reimburse us for the tour that we had to cancel and our money for food and beverage. Although I would have like to spend those 2 days in Ireland getting some money back for our delay was very gratifying.

Absolutely HORRIBLE company!!! I purchased an extended hotel stay through Hotwire and purchased the insurance through Allianz. Later on that same evening my mother broke her arm and required major surgery. I filed a claim through Allianz for reimbursement and was turned down and told that because she broke her arm before midnight that night it was a pre-existing condition and Allianz would not reimburse me because the insurance policy did not take effect until midnight. This is a HORRIBLE way to treat clients and this is a HORRIBLE company. Do not ever trust this company for any insurance needs because they will search for any reason to avoid reimbursing customers. I could not give this company a low enough rating.

It was easy and we received our refund two weeks later...(the.costs for a flight delay.) I had a question while filing a claim and it was answered clearly... the online and phone support were both very helpful! We're booking another trip this week and Allianz is the first company I will be calling.

Found the whole process very easy. My only suggestion would be to have a place to update my address when making a claim as this was not possible during the process and the check went to our old address. Other than that it was all good and when we worked out. There was an address issue, it was quickly sorted.

I had to cancel a trip with my husband to Belize. It was my 50th Birthday present. I got seriously sick 2 days before the flight, with high fever and more. After consulting my MD who strongly recommended not to fly because I was contagious, I called the airline and canceled the flights - which were not refundable. I contacted Allianz and they reimbursed 16 days later the full amount after I submitted the required paperwork. Thank you, Allianz.

Unable to get on my flight due to medical reasons. Filled out necessary paperwork. Refund of ticket price was done in a very timely manner. Instructions on the certificate were complete and easy to follow. Did not require any telephone calls to ask for help.

Very easy to submit a claim on the Allianz website and there were absolutely no hassles with getting the full documented amount of the claim reimbursed. I will continue to use Allianz as my preferred provider of travel insurance on the occasions I purchase insurance.

Allianz covered an unexpected rental car expense that was incurred due to airline mechanical problems. It was a nice endorsement of having the travel insurance. The customer service site was easy to use and reconciled quickly and payment was made in a timely manner.

Filed a medical claim online with all the supporting material during a recent vacation trip I took and the claim was resolved promptly and efficiently. The process took 5 business days. I am very happy with getting my claim resolved. Thank You.

For foreign travel we wanted some travel insurance and medical if needed. My wife did need a doctor on our trip. We submitted our claim and we were reimbursed for her doctor visit. We were pleased with the policy and peace of mind having the insurance.

We missed our connecting flight as a result of the original flight running late. We therefore had to fly to a different location, which caused us to need ground transportation to reach our destination. Our trip insurance reimbursed us for the ground transportation in a timely manner.

Was able to submit a claim due to Delta being dumb and not having a crew to fly me out to the location I was going. The flight I was never going to make due to not being in this location, therefore your company got me reimbursed. It was quick and easy, now hopefully you can help me with the next one. Thanks!

Wife was sick and couldn't make it out to my hotel the night I rented it for. Allianz sent me a check for the amount that was paid and owed. Thanks for understanding and for the quick turnaround. I recommend this provider.

I had a flight cancelled from Florida to New York JFK because of a snowstorm. Because we weren't the only ones in this predicament we couldn't get a flight home until three days later. I called your company as was recommended by the JetBlue associate. The man that I talked to from Allianz was very, very helpful! He gave me all the information I needed. I followed through and had no problem receiving my claim.

I was very pleased that I had bought insurance for my flight. I flew out for a funeral and so had no idea what was going to happen when I arrived or when I departed. I had no problem when I flew out, but on the way home I had a delay. Thanks to Allianz for helping me.

I had to cancel a trip with Delta Airlines, that I had bought with frequent flyers miles. In order to put them back to my records they charged me a fee. The insurance paid the $150.00 fee to me. I was very pleased with the quick response of the insurance co.

Speedy refund. Thorough. Thank You! Y'all care. It shows. This academic road dog has put on some miles and y'all are special. Without y'all assisting companies like Amtrak and Greyhound, the customer service, before and after, would be nonexistent. Keep keeping on.

I have used Allianz for at least 3 family vacations. We have needed to file claims for reasons such as trip delays and medical expenses. Allianz has been wonderful. Very customer friendly, reliable, honest and very fast turnaround time. Thank you for such great service.

My United flight was cancelled and I used a one-way rental car to get to my connection in Chicago. The insurance claim was for the cost of the rental car. The online claim application was efficient and the settlement even though did not cover the entire rental cost was fair. United has finally offered a travel voucher to make up the difference. Will use this travel insurance in the future.

Event Ticket Protector - My wife and I were very satisfied with the ease of submitting a claim and speed with which it was processed for our non refundable theater tickets. We had to cancel a trip to NY with planned evening to see the Lion King on Broadway due to a medical emergency.

I booked a flight on Delta for a family member in an emergency situation getting my brother from Utah to New York in the same evening. I booked the flight and took out the travel insurance for $21. After realizing it doing it so quickly I entered the wrong departure date. I quickly cancelled the flight and rebooked it with the correct date. I was credited immediately to cost of the flight. Allianz credited my account with 24hrs the cost of the insurance. I was extremely happy. I know it was only the $21. But the prompt attention, and follow up emails making sure everything was okay was above and beyond wonderful customer service. Like I said I booked the flight quick, and always trying to find the best price. I would never again not take out the insurance. Thank you.

The claim was handled perfectly. No hassle, easy online instructions. Even after I had missed the add document section, an email was sent reminding me to submit the documents needed. Within a short time, I received an email indicating that my claim had been approved, and a check was being processed to send.

Like all insurance, no one ever wants to actually have to file a claim - the experience is always so painful. Allianz was different - they exceeded all of my expectations! After having to cancel our Spring Break trip due to illness, I anticipated a hassle full claims process. I was so surprised when it was handled so seamlessly, and quickly. The paperwork required is lengthy, but understandable to verify details. The online system to submit documentation worked very well.

While out of the country I caught a cold that developed into bronchitis and had to see a doctor. When back at the US I submitted office visit + medicines expenses to Allianz - online (very short & easy process). Allianz processed the claim within days. I am very happy with Allianz and will continue purchasing travel insurance with this company.

Following our trip, I had medical expenses from 3 doctor visits, with one being in a foreign currency. Went to the website and quickly found the claim form, but had questions. With 3 different visits for 2 people and one in "funny money," I found it necessary to call Allianz. As soon as I spoke with a representative, he took over and the process was easy! I should have started with a phone call. Claim forms were sent by email, completed, scanned with receipts and returned. Check was received within a week. Great customer service.

Claim process was easy and quick. This was the First time I face ever had to file a claim. I never thought it would pay off having this policy. Thank you to the team with the help on the process and Alaska Airlines for the cancellation and link share to start the process.

I'm serious about this. If you plan to travel to and from Alaska or anywhere around Alaska, do not travel without insurance. I think Allianz is starting to catch on with recent rate hikes, but the insurance has paid off over the past few years. We've had flight delays due to weather and volcanic eruptions, and even one trip interruption due to medical emergency. If you make PDF copies of all your documentation that you can upload, filing a claim is very easy through their website.

The process was easy, communications to me was helpful and direct, and simple to follow. With being sick with an upper respiratory and ear infection I was unable to fly to work and it was stressful, I was very appreciative of how user-friendly the process was. Thank you!

I filed a claim for an activity that got cancelled due to weather and had a non-refundable deposit. I submitted a letter from the tour operator and a copy of my credit card statement and Allianz reviewed and approved the claim within a week. Everything was done online including purchasing the travel insurance and submitting the claim. I was very happy with their service.

My flight was cancelled and I had to fly the following day, spending the night in a motel. As the airline did not pay for the motel or food, I filed a claim on my Allianz Global travel insurance. I was reimbursed for the motel and dinner within a week of filing the claim. Fast, easy and reliable. Will use them every time I fly.

I had to cancel a professional trip due to a death in the family. I received assistance with my claim immediately and a check sent to my home within a week. The forms were easy for the physician to fill out online. The Allianz staff was courteous and very helpful. I consider this company to provide excellent service. I would definitely recommend this to a friend.

I had to cancel a flight for my son due to a very serious accident that left him unable to travel. Alaska airlines kindly reminded me I had bought insurance and I filed a claim. The claim was paid within a week. I used to never buy travel insurance but do quite regularly now as travel just seems so much more complicated. I am very happy with the service we received.

I purchased insurance when booking my airline ticket for a recent trip. Unfortunately, we had an illness in the family while I was away. I needed to return a day early due to this situation that resulted in a major surgery for my family member. I reached out to Allianz regarding my travel insurance. I was extremely satisfied with the initial phone call along with filling out the forms required for travel reimbursement. The customer service representative was very helpful and the paperwork, which I was dreading, was user friendly and easy to perform. The whole experience, from start to finish, was a positive experience. I would not hesitate to purchase travel insurance in future travels. Thank you!

I kicked around ideal of not buying insurance for a couple days before I scheduled my flight. This is my first time buying travel insurance but a co-worker talked me into buying it after she had a trip go bad. Buying travel insurance was the best thing I could ever done. As I watched other passengers grow upset because our flight was canceled, some had to spend the night in the airport because they could not afford a hotel, I though frustrated could relax because I was covered. Allianz made it easy. They sent all the paperwork to my email that I needed to fill out. All I had to do was email my receipts to them and everything was taken care of.

Allianz processed my claim for delayed travel quickly and reimbursed my expenses in a timely manner. I was afraid the claim might be denied because I lost the rental car receipt, but they took my credit card statement as a substitute for the receipt.

Had an issue with an upcoming trip. Agents made everything (trip cancellation) simple and quick, and put all of my concerns to rest. Answered calls and received documents in a timely manner. Hannah took an interest in the claim and put me at ease and took care of everything within a very short time.

I purchased your insurance for my Delta flight which ended up delayed for ten hours. Filing the claim was easy and payment was fast. I always purchase the insurance. This is the first time I have had to use it, so I am so glad the process was easy. Thank you.

The service was very easy to use. We had no issues with it and they were very prompt. The website was very straightforward as well. I have not been a fan of insurance for airlines, which are already overpriced, but this may change the way I look at it. Thank you.

My travelling companion was terminated from her job during the travel Insurance Policy. We provided and uploaded all necessary documents. Within 5-10 days a claims examiner reviewed our case. We were notified that the money will be in our account within 3-5 business days. Allianz Travel Insurance was punctual in executing my claim.

This is my first time actually using a travel policy since I was not aware of this type of coverage (Required to Work) in the past. The entire process was very professional and friendly. A++ service from beginning to end.

I contacted Allianz because I needed to change the date of my arrival. The help desk was just that - helpful and I received my check within the time frame cited. I am very happy with my experience with Allianz and will use them again and recommend them to others.

We were most pleased with the quick and easy reimbursement received from Allianz for medical bills incurred during our recent vacation. In particular, the fact that all bills and receipts were in Japanese! There were no questions asked and the form was easy to complete.

The person I spoke with on the phone was very friendly and incredibly helpful as I worked to file my claim. The process was easy and the refund was make quickly. Overall, my experience was very easy, made my flight cancellation less of a burden, and I would definitely recommend it to a friend.

I am satisfied what the insurance covered. Even though I had to take a taxi because of the delayed flight, the insurance covered that payment. I am glad that I registered the travel delay insurance. Thanks.

I purchased travel insurance with Allianz Global after using points to buy my airline ticket. I thought if I didn't have to pay for the ticket, I might as well go ahead and purchase the travel insurance just in case something happens. A few weeks after my purchase, I was diagnosed with cancer and, of course, unable to travel. I had to pay the airline to get my points reinstated, but I was able to submit my receipt with a Physician's Statement for full reimbursement for what I had to pay to get the points reinstated. The check arrived within a few days of my submission. So glad I purchased the travel insurance and Allianz Global made the reimbursement procedure so easy.

With my ever changing family and work situation. Investing in this policy has been well worth it. As stated when I submitted the claim, it took about a week to process, make a decision, and receive my claim. I will always get the insurance!

We are completely satisfied with both the process of filing a claim, which was easy to file online, and of the prompt response we got. We received the check today. We would certainly use your services again and recommend that others use it. Thank you.

We had a medical emergency occur which made it impossible to travel. Fortunately we had insurance with Allianz. We contacted them and the person explained how to process the claim and the documents needed. He told us that it could take at least 10 business day for a response. We received a check for the full amount in one week. The folks at Allianz were very courteous and prompt in contacting us. Thank you!

The claim process was straightforward and it was processed quickly and accurately to reimburse me for my overnight expenses caused by a flight cancellation. This positive experience will make me more likely to purchase travel protection with any future airline ticket purchases.

I have used Allianz twice to recover ticket price for inability to travel for medical reasons. I was refunded my ticket price within a week for a hotel and a cruise. I am very satisfied with their service and would recommend them to anyone.

We had a medical claim while on a cruise ship for around $90.00. We filed out the claim form 3 days after returning from our trip. The claim form was easy to fill out and we faxed it into Allianz and received our check 4 days after submitting the claim. Really impressive. I will not hesitate to use Allianz in the future for travel related activities.

I was in a terrible accident which prevented me from being able to take a cross country flight. I was so glad I bought the insurance from Allianz. I received most of the $1,000 I spent on the ticket as a refund. Thank you!

I have purchased flight insurance before but never had to use it. This time a snow storm caused cancellation of my flight for 3 days. When I called I figured there would be some reason that I wasn't eligible for reimbursement of additional expenses. Not so. I was told what I needed to submit and how. The check was sent very quickly. I will definitely use Allianz again.

I contacted Allianz to submit some claims. A few doctor visits and a small surgery on my foot due to a bug bite. Total claim in Canadian dollars 300. When I first contacted them they called me a dozen times to talk about the same things. They then email me a bunch of times to chat about the same things and finally I get an email apparently with my claim forms. Well, they sent 1 out of the 4, so I email them again. I finally get all my forms, but no indication what form was for what claim. So again, I start emailing them to find out what claim number is for what claim.

This was the first time that we had to cancel a trip but due to a medical condition we had to on the day we were to leave. The claims process is a little intimidating because you don't want to make a mistake and not get a refund. Well all that is really need is the proper paperwork, fill out the forms completely and send them in. We did get an email confirmation they received our claim, then an email saying our claim was approved as submitted. Thanks for doing a great job and we will recommend to all our friends.

My getaway weekend was canceled because of the blizzard in March. Luckily, I had purchased Allianz travel insurance. The process of filing my claim and receiving the claim check was easy and efficient. I am very satisfied with my Allianz experience. Thank you.

Filing a claim was made very easy and simple for our particular needs. Employees were kind and helpful over the phone when I began the process. My wife and I purchase travel insurance each time for international traveling hoping never to use it, however this time was a comfort when we did. Thank you for the quick reimbursement for our medical losses.

Easy online features. Recently had to make a claim for the first time and was highly impressed with the ease of it. Payment was quick as well. I didn't have to chase them and I appreciate them handling it so quickly. It's nice to know that if you have their services that they are honest.

Allianz was responsive and timely with my claim. I only had to scan receipts of expenditures on medical bills for the sprain. I had called while on vacation out of the country after my sprain happened and I followed their instructions and kept receipts. Thank you.

They were very prompt with this reimbursement, but they have never mailed the reimbursement for policy number **. If they would simply mail the other reimbursement, I would otherwise have nothing but positive things to say about them. I hope that they get this message.

I got the policy because I was planning so far in advance and sure enough we changed our plans. Great that I got the change fee back, coming out ahead even with the cost of the policy. Thank you for your assistance with a minimum of fuss.

I had to file a claim after I came back from my trip and it was very simple. I did the claim on my phone and Allianz came back with a quick response time. I would definitely recommend anyone who travel overseas to get travel insurance from Allianz.

We received great response from Allianz in regards to our lost & damaged luggage. They were very receptive and prompt and we received compensation. We definitely would recommend this company to friends & we will be a repeat customers in the future. Thanks.

My son Nathan ** was scheduled to fly from WPI airport to DFW airport on Tuesday, March 21, but had to cancel due to an emergency medical treatment. All the required paperwork was completed and forwarded to Allianz Global Assistance. I received a notice that the claim had been approved. I am satisfied that this procedure was effective and in a timely manner.

Did not get entire payment. I put in a claim for $338 and got a check for $100. I never sent anything that said "$100" and now I am waiting for the balance. I called up and they told me to fill out the papers they would send. I did and they sent a check for $100.

Our flights home were delayed due to winter storm Stella. Having the flight insurance sure came in handy for the trip delay. Filing the claims was simple and the check came faster than I was expecting. You never know what may happen when traveling so I'm glad I was prepared with the insurance.

Can't say enough about how easy it is to file a claim and very pleased with speed of processing the claim and issuing a check. Person I spoke to was very friendly and clearly explained requirements for filing a claim form.

I was impressed with the web screens and detailed instructions! Fast reimburse time! Love your service, my family purchases all the time. Very reasonable prices based on the fare price, thanks so much for having the ability to submit the forms by fax and online. Both modes are very important for me.

Paying extra is really worth the price, especially when a family emergency or medical condition occurs. The process to make a claim is easy & then the checks in the mail. I'll purchase travel insurance every time I make a reservation.

This was excellent customer service. I had work conflicts and I was able to rearrange my flights in order to meet my needs which is very helpful in the business world. Thank you for your continued efforts in customer service.

Allianz was very easy to work with and responded in a fast way. They did not give me a hassle on the issues at hand with travel. I would recommend them to all my traveling friends. I will definitely use them whenever I travel. Now planning next trip with the security of them behind me.

I was seen by the ship doctor for a case of Bronchitis and it was nice to know that I had purchased insurance through Allianz. When I returned I simply called to make the claim and had full payment within 10 days. I'm very pleased with the service I received and will purchase trip insurance through Allianz the next time we travel.

Trip change fee reimbursement: I was forced to change my flight itinerary after an unforeseen change in the wedding I was attending. Allianz was very expedient and fair in honoring the policy I have with them. I was skeptical about flight insurance but my experience with Allianz has made me believe it is worth the investment.

They delivered on promises in policy. Payment of the medical expense was quick and easy. I always buy insurance when I travel. The cost is acceptable and it provides some security if you have to cancel or get hurt on the trip. I will continue to use the service.

This was the first time that I have bought travel insurance and I was so happy that I did. The process for filing a claim with Allianz was extremely easy. They also processed the claim very quickly. I am very happy with this company and will buy insurance from them in the future, but hopefully won't need their services.

I had luggage damage and Alliance settled the claim quickly. Although I had to first submit claim to airline, when they rejected the claim Allianz stepped in and settled the claim to my satisfaction. Having insurance during the trip gave me confidence also.

You guys really made getting my claim during the storm easy. I enjoyed using the online format, it made getting my money back easy because I wasn't waiting on the phone like I was with the airline for hours. Thanks for your help!

I bought insurance on a ticket for a sporting event. I got sick and had 102.5, a sore throat and a nasty cough. The man at Allianz customer service was SO RUDE, didn't have any sympathy, and told me I would likely lose the money. I went to the event anyway, so I wouldn't lose the money (which the man told me to do) and I'm sure I infected everyone around me. This company is such a load of crap.

Bought flight insurance for my daughter's trip home for Christmas. Bought it because she was interviewing for a new job in another town and might need to change her plans. She got the new job but Allianz didn't pay for the missed flights. She had to start at a new hospital on December 19 because they needed staff over the holidays. You'd think that Allianz would honor that after reading that she works at a Cancer hospital. Seems that the fine print is you have to work for your former employer for 3 years and be fired to get a reimbursement. They've made the terms so specific that there was no point in buying the insurance. Should have donated the money to a charity rather than paying this greedy insurance company.

We missed our connecting flight and had a 7 hour wait for the next flight home. Because we had travel insurance through Allianz our expenses, while waiting, were covered. Our claim was processed with courtesy and speed. We will use Allianz on all future trips.

With climate change + all the problems with the airlines these days I will continue to take out travel insurance with Allianz most trips. They made it very easy to send in my receipts + I received my reimbursement very quickly. Thank you Allianz.

I have a contract with Allianz that clearly states that it covers all rental car physical damage. After filing a claim about damage to the rental car, Allianz stated that they do not provide coverage for cleaning or replacement of parts due to stains and/or smells. I reviewed my contract carefully and I noticed that it does not apply to my coverage/contract and my situation, and it is not part of my contract exclusions, listed under “Part III. EXCLUSIONS” of my contract. In “Part II. Description of Insurance Coverage”, of my contract, it clearly states: The Policy provides coverage for the following situations:

My daughter missed her flight due to a blizzard and the highways being closed by Dept. of Transportation. Called Allianz, they told me that since Delta did not cancel the flight, we were out of luck. What the heck, if the airline cancels, you get your money back anyway. How is this insurance, it's just a scam for something that would have happened without the insurance anyway. Please do not purchase this scam insurance.

Our first flight of a 2 leg international flight was delayed causing us to miss the only connection for 24 hours. We arrived a whole day late to our destination and had to pay for the previous day's room. Yet, when we filed what we thought was a simple claim, Allianz denied it saying we weren't interrupted. We are disappointed that they aren't backing their "trip interruption" pitch. It feels like a bait & switch or misrepresentation at the minimum. When I called I was sent to 2 people who, while nice, just re-read the denial statement and said I can file an appeal. It sounds like others who reviewed were able to get their claims paid right away. Why do we have to jump through hoops to prove this? Just because they are partnered with your airline doesn't mean they are reliable.

I've used Allianz for years and it is great for peace of mind. The rates are reasonable, and customer service was easy available if I had any questions. The claims process was so seamless, and I received an answer very quickly. I will use them again in the future for sure.

Very easy to file a claim. While still away from home on vacation, I was able to file a claim totally online. Although, I did have a question and needed to speak with an agent. The wait time on the phone was minimal and the agent was pleasant to speak with. My check was mailed out within a week of filing a claim and was waiting for me when I returned from my trip.

Allianz was wonderful to deal with regarding an interruption with our flight. The online filing of a claim is very easy and you can track your claim online throughout the process. I will definitely use Allianz again to safeguard a trip.

Your customer services listen to me very carefully and have detail explanation. The people answer questions voice very friendly even though I request repeating or speak slowly... It is very good insurance company. Your settle time is reasonable and very convenient by checking online for claim status.

My husband had to have an emergency surgery. His airfare was refunded and my fee for reinstating air points was also reimbursed. I did have a problem before with a pre-existing clause, so I have learned to pay attention to exclusions. I think if you purchase insurance when you book your trip there aren't as many problems.

For unplanned reasons, I had to cancel a trip for which I purchased your insurance. Submitting a claim was simple, your acknowledgment was almost immediate and the resolution of the claim was handled in accordance with the timeline you established. This was excellent customer service!

I purchased travel insurance from the JetBlue site when purchasing my ticket. Travel plans changed like they sometimes do. I canceled my trip plans with the airline then filled out the claim forms. Within a couple of days I received notification that I was covered and the check would be mailed out the following week. I received the check promptly, thank you.

I had to cancel my trip because I am a police officer in Tulsa Oklahoma and they needed me to work. Claim #**. I was refunded on my return flight which was awesome. Claim #** not refunded on the outbound flight. I feel like I should get refunded the whole flight due to my situation and why would you refund the return and not the outbound. I know you will not refund the rest of the money but I feel like you should be made aware of this. Thank you.

So thankful I bought this policy!!! Mother was supposed to fly from Dallas to Seattle but got a major respiratory infection and was unable to fly. This policy kicked in and paid 100% of the out-of-pocket costs on mother's cancelled ticket. Making the claim was extremely easy. We filled out an online form, snapped a photo of the letter from her doctor with my phone and submitted the claim in five minutes. We received the refund within a couple of days direct to her bank account.

We had never purchased travel insurance but with our son's busy work schedule we wanted to be protected. Sure enough, his trip needed to be changed! It was super easy to file a claim. We had our travel refund in our bank account in less than 48 hours. So happy we decided to get travel insurance!

Fast claim. Excellent service. Will use again! I had to cancel a flight due to court case. I called and filed the claim online and I got my money in about 5 days. I thought I was going to be a long process but everything went ok. If I ever need travel insurance I will use them again.

Our luggage was lost by the airline on a recent trip. I immediately emailed Allianz to verify our coverage but didn't receive any response despite it saying we'd hear back within 24 hours. (We did hear back a week later.) In the meantime I checked our policy and proceeded to buy clothing for my two children. When I submitted receipts, it was denied saying that I don't have that coverage. Although the policy clearly states I bought "baggage coverage" and the policy states that this includes "lost, stolen, delayed or damaged," they maintain that I don't have baggage delay coverage. Nowhere in the policy is this stated as a exclusion. Neither of the reps was able to clearly point out where in the policy it is excluded.

Allianz has continued to change, add, request, apologize, suggest, etc., but we never get closer to having our documentation arranged to their liking. This has been going on for 2 1/2 months now. If they are trying to frustrate me until I go away with my claim I think it is working.

If you want stressful process of claim and wrong info from customer service then you get from them. You will ask them if valid then they will ask you so many documents. In the end will tell you unable to process. Waste of money and your time. They are the worst travel insurance. Dont get any insurance from them please.

This was my first time purchasing travel insurance and will never buy a ticket without it again. My flight was delayed for over 18 hrs. The claim was easy to file and I received my check in less than a week.

I'm pleased with the simplicity and quick response to my claim for a cancelled JetBlue flight on March 1, 2017. I first spoke with a agent who helped me and directed how to file using the website and I was surprised how quickly I received the check in the mail covering my loss. I will make sure I chose Allianz in the future.

My trip was interrupted when high winds caused my flight to be cancelled. Allianz took my call, told me my options and saved me from having to sleep in the airport terminal. They also quickly paid my claim. I will continue to use Allianz and recommend them to you.

We were delayed for 20 hours on a domestic flight. Although I could not get a live person on the phone, I was able to easily submit a claim on the website. I received rapid approval and reimbursement. I would recommend purchasing again.

Very fast reimbursement for a unfortunate delay that caused us to stay overseas. Highly recommended. We were reimbursed for lodging, transportation, and dining. Able to submit claim on internet. Filled out a few short questions. Submitted our proof for reimbursement and within 2 weeks I received a check.

Our flight returning from Orlando, FL to Philadelphia and then Harrisburg, PA was cancelled by the airline. I wasn't sure what to expect from our trip insurance, but was pleasantly surprised. I called the customer service number while we were at the airport and was told to keep receipts for our meals, lodging and local transportation, and the forms for reimbursement could be completed online or by mail when we returned. I scanned our receipts and submitted everything online. We received a check for the entire amount in less than 2 weeks. I am completely impressed, and will make sure to use this insurance for our trips in the future, although hopefully we won't need to use it!

I had a trip delay and filed a claim immediately after my trip, filling out the form and attaching the required receipts. I received a prompt response that my claim would be reviewed and shortly afterwards, I received notification that my check was on the way! Easy to file and great service.

I provided this company with everything they requested via email or on their website for my claim about travel delay. The policy I purchased, included coverage for travel delay. My claim was denied due to "this is a named perils travel insurance program, which means it covers only the specific situations, events, and losses included in this document, and only under the conditions we describe." The documents I turned in with my claim provided information that I was delayed for more than six hours. Due to this delay, I miss being with my aunt during her surgery. When I called Allianz several times prior to them making a decision, they were saying that I was missing some documents. On two occasions after I submitted the required documents, I had to submit them again.

I filed a claim with Allianz after I needed to change my departure flight to a later date due to military reasons. I was charged $200.00 to change my flight but I claimed that fee with Allianz and received every penny back. It was such a simple and user friendly process and made the stress of changing my flight so much easier. Thank you so much for your wonderful customer service.

I called seeking assistance regarding damage claim payment due. The persons that provided the assistance deserve much more than the standard five stars. All were incredibly professional and well-mannered as well as patient. They are very well-informed and did not hesitate when responding to my inquiries. The party seeking redress was incredibly rude and ill-mannered, as well as threatening. Absolutely no idea how to recover damages! So when I encountered your staff and its attitude, I was greatly relieved. And grateful!

Service and automated system was excellent and very easy to use. I will purchase trip insurance through Allianz every time I travel in the future. The refund process was seamless. I just went into the online system, put in my info and reason for cancellation. Not even 2 days went by when I was told everything was processed.

Placed a claim due to medical reasons and got a confirmation on payment. However after a dozen emails and 3 overseas calls costing me 10€ each, still no bank wire transfer. Horrible experience with Allianz. Promises promises...

There is never an easy process with this company. Check is made payable to the wrong person. Despite all of the detailed notes that I submitted with my claim, the final check still was incorrect. Horrible! I am always on hold for at least 15 minutes. Horrible! Is this company located in the United States?

In or about July 25, 2016 I purchased an online cruise policy from Allianz. On their internet site, I entered the information regarding age(s) for my wife (travel companion) and myself. The policy was purchased for subsequent travel/cruise. Unfortunately, due to medical reasons I needed to cancel our plans. I submitted requested forms (medical, paid invoices) and uploaded them on their internet page. Once Allianz paid for the loss, they only paid for the insured (myself). Allianz stated that I only covered myself when purchasing the policy. I attempted to explain that obviously my spouse is my travel companion and that the cost of the cabin would have been the same if I purchased the cabin (Royal Caribbean) for just one passenger.

Very easy to deal with and no out of pocket for me. Good follow through, responds very quickly. I am glad that I bought travel insurance and recommend it to everyone. It's a must! I have not had any problems getting things taken care of. Everyone has been very nice to communicate with.

It was so easy to file a claim by just following the instructions on the website. I wrote a brief description of the incident and submitted the supporting documents. The claim was approved after less than a week and the check arrived a week after the approval. Speedy process. Hassle free service.

I thought the way the company handled the refund was very professional and timely. Although this was my first time using the service and was not clear about the fact that unless you stayed at a hotel, went to a restaurant or needed transportation you would get nothing. I originally thought it would cover the flight cost or something towards it. I think that needs to be more clear when people purchase it.

I contacted your company when I got home with a claim. Our flight was cancelled with El Al and we were put on another carrier. We had to stay overnight in the hotel. I sent in the receipts with an explanation and I received a check within a week. I was blown away! I would recommend your company to everyone. Thank you so much.

Great service! I received my refund very quickly, and it was very easy to fill out the forms needed to submit my claim. I got all of the pertinent information about my claim on the phone when I called. Thank you.

I placed a claim for my flight being delayed on my inbound flight. However, on my outbound flight, my flight was canceled and I wasn't able to place a claim for this trip interruption. I attempted multiple times to place a claim online, however the system continued to tell me that this policy number was used and no longer valid. I called Allianz and after waiting for 36 mins to speak to a representative, I hung up. I emailed Allianz three different times to get assistance on how to file a claim and I never got a call or email back. This is extremely frustrating in attempting to get hold of a customer service representative after multiple attempts.

I unfortunately had my flight cancelled due to a snowstorm and was rerouted 2 days later from NY to Chicago with an overnight stay and then to continue my flight the next morning to Houston and then to Acapulco. I submitted a claim for the hotel room with the receipt. I submitted the claim online and received the check in 1 week. Best service ever. They kept me informed by email of my status.

I had to cancel a flight for my family within a week of the trip and I submitted all of my insurance forms online with Allianz and received a response within a week and my insurance refund shortly thereafter. Very simple process and satisfactory experience.

Outstanding service. I have had to file a claim twice and each time Allianz has taken excellent care of me and made good on their promised services. I am a military service member and travel is not always guaranteed, so having Allianz to back me up gives me a sense of security with buying tickets and travelling. Thanks!

Thank you for your speedy attention to my case. I am grateful to have received my reimbursement for the travel related delay expenses so quickly. I had never bought trip insurance before, but I am so glad that I did this time. Two days of delays was an incredible, unprecedented event in my years of travel, and your insurance made it far less stressful. I will buy again and recommend you to others.

The claims process was very easy and the check they sent for the covered losses arrived in a week. If I had known how easy it was, I would have gotten insurance on all of my trips. Certainly much better than getting screwed by the airlines.

Our flight was cancelled due to weather and we incurred the cost of 2 meals, a taxi ride and hotel. When we got home from our trip I submitted the receipts online and within a week or so had a check. Very impressed and from now on, especially for winter travel, I will purchase travel insurance through Allianz.

I received my policy today. Was not easy.

I had never used trip protection before and didn't quite know how it worked or would it work. I made my claim not knowing the outcome, however the process was smooth and easy. Allianz accepted my claim and I was reimbursed for actually cost.

Getting my refund was very easy to do. I was impressed that I could upload documentation online. I found that the refund came relative fast as well. I am not sure what you could do differently to make this any easier.

I reserved a rental car for pickup in Miami for one day. We decided to just add the collision insurance since it was only advertised at 9 dollars a day. When I completed the reservation the cost for the insurance was $18. That $9 a day is a big lie and the true cost should be mentioned upfront. It's not the money but the principle here. I will be canceling this.

I put in for claim because I cancelled on an airline ticket. They sent me tons and tons of paperwork which I filled out. Getting laid off was one of the requirements for getting reimbursed but when it came time for them to pay me, they denied the claim stating that in order to qualify under their lay off clause, I have to have been with my job for at least three years. I HAVE NEVER EVEN HELD A JOB FOR THREE YEARS... PERIOD!!!

Our flight was canceled due to winter weather, had to drive 600 miles to SF to get out or miss our Hawaiian vacation. They paid back my fuel, meals, hotel, and rental car 100% within 2 weeks. I will use Allianz from now on for every trip.

The customer service listen and very nice. The turnaround time for my refund check was fast! I will use this service again in the future. The process talking with agent was very good and they walk me through the process. Very good staff. Thank you!!!

My wife came down with a bronchial problem and was treated by the ship's doctor. I submitted the statement and the insurance reimbursed me in full. I am very satisfied with the speed and accuracy of the insurance. I plan to use Allianz insurance in the future.

I have received the consideration payment. This issue has been resolved. Thank you!

We had to cancel a trip due to our son having issues with his diabetes. It was not for a lot of money ($150) since we had used points for airfare, but they denied our claim as being for a "pre-existing condition" that we should have known would cause issues. This seems pretty bogus to me. We had no way of knowing his diabetes would get out of control. I guess this means that if you have ANY type of chronic condition it is not worth it to buy their travel insurance since they won't cover an issue that is in any way linked to a pre-existing condition. I wish I had known that before I paid for the travel insurance! Never again!

Like most men of a certain age, my husband had a slightly elevated PSA level which results in most physicians taking "a wait and watch position" as a majority of men will die of other causes long before prostate cancer would kill them. I purchased travel insurance in case something happened where we would not be able to take our trip to Spain to celebrate our 26 wedding anniversary. After I purchased our airplane tickets on United my husband's PSA level suddenly spiked and he had a biopsy that revealed he should have immediate radiation treatment for 8 weeks.

Allianz Travel Insurance Company is a Fraud. I purchased their travel insurance and missed my flight due to a delay in the connecting flight. I submitted my receipts for purchasing another flight ticket and documentation for missing my first flight. Still they denied my claim. If it was possible to give them a zero star, I will do it. What a ripoff. Very DISSATISFIED customer.

Waste of $10.00; Erik whom would not give his last name and claims he is a supervisor, is both rude, and a scam artist. My father is on HOSPICE and they will not allow me to cancel my reservation with Hotwire where I paid for trip insurance because it's not my medical issue. How rude and disheartening at a time like this after all of the times I paid for their useless insurance and never used it. Save your money people. This is a fraudulent insurance. Already spoke to my credit card and I am disputing this so I will be getting my money back.

They simply suck. Don't use them! I won't use them ever again. Bought two tickets to the Formula 1 event and later my friend had to travel to Florida and couldn't attend. Submitted claim and they get all "difficult" about the claim and submitting proof and whatnot. Terrible service. Lost the money of one of the tickets. This is not worth the money, period.

My experience with Allianz Global Assistance was horrible. After going back and forth with them for months, they would not honor my travel insurance claim because of a so called pre existing condition. Insurance companies will take your money quickly but find excuses when it is time to pay up. I will never buy insurance from them again!

I purchased an annual Allianz policy even though I never usually have health issues but, just in case I did. We were on a cruise a few weeks ago and 3 days into the cruise, my chest became congested so much I needed to seek medical intervention on board. I knew it would be expensive but hoped Allianz would cover it. My concern was "if" there was fine print. There was not and within 2 weeks, received a check for my medical expenses. I now shout the praises of Allianz.

I filed a claim after a difficult accident that was not my fault. This was in June 2015 and as of February 2017 Allianz STILL has not paid the amount due to my medical providers. As a result, this has hit my credit rating with no word from Allianz about the delay.

We recently had a life-threatening medical emergency during a flight and landed in a place unknown to us, abroad. Allianz was there for us all the way. They stepped in, and took over all the arrangements with the local medical staff. We had an immediate refund of a deposit of $2000 we had been asked to make to the foreign hospital, and Allianz staff supported us in non-medical ways as well. They called in the evening, they called to see if they could help in any way, they approached us with support -- we did not have to call or nag them for anything. Various staff members stuck with us until we arrived back at home, many miles and several days later. I have never seen an insurance company be so willing to help, and every single staff member was kind and friendly. At a time when I needed to be able to trust strangers, I was most appreciative of their support and placed my trust in their competent hands. They really took care of us!

I have had other trip insurance before and realized how much documentation is required. My husband downloaded the claim forms and I sent everything required by mail. I added extra sheets of paper as there needed to be more written than on small writing areas on the forms. Physician information is very important. My primary doctor, cardiologist, and cardiac surgeon were all contacted by me. I was sent an email saying I was to get a check for the covered amount. It came promptly after forms were all received.

We purchased the Insurance policy for our emergency trip to Panama. My Mother-in-law was admitted to the hospital and diagnosed with Stage 4 cancer. Within 4 weeks her condition deteriorate quickly & pass away during the Christmas/New Year weeks. We change our flights twice due to holiday schedule & funeral arrangement. The Customer Services was outstanding & done in a timely manner. I would highly recommend the Insurance policy, it gave us peace of mind.

I have had two experiences with Allianz Global and I must say both were favorable. The company helped me when I had unfortunate circumstances occur; whereby Trip Interruption and Trip Cancellation were handled without flaw. I was reimbursed both times in a timely manner after the required paperwork was submitted and with complete consideration of my personal problems. This insurance company actually lives up to its promise.

After I canceled the rental car I had ordered due to hidden charges, I attempted to cancel the car rental insurance I had prepaid. Allianz informed me I had to go through the booking agent to cancel. The booking agent informed me I had to go through Allianz. I emailed Allianz requesting a refund with no response. I have had to go through my credit card to attempt to get a refund. I would advise going elsewhere for rental car insurance.

I could not be happier with Allianz. I filed my online claim, including the necessary medical forms, on 01/24/2017. It was approved on 02/07/2017. I received my full refund check in the mail on 02/11/2017. I was able to check the status of my claim online whenever I wanted as well. I was very impressed.

I had a very positive experience with Allianz. Our flight home was delayed because the airport was closed, and we were stuck for three nights. The representative was very helpful in opening our claim, and in linking all 4 claims together. They were clear in what documentation I needed to submit, and within 3 weeks I had checks to cover those hotel bills. Well worth what I paid for the insurance.