Just Tires Reviews

Now I am paying unexpected inspenses that could have been avoided had the store rep just ordered the right size tires in the beginning. I have had to hire someone to return the tires just to get a refund because I have to go to work and can't return the tires today in person myself. So needless to say my car is still undrivable because I still have no tires and my expenses have already gone over $300.00 because of the mistake made on Just Tires sales rep.'s mistake. When I spoke to the manager Jimmy he never even apologized about the mistake and was very blount in saying well when you give us our tires back, then I will refund yuor debit card, That's all I can do for you.

He was cold and showed no professionalism and I was hung up on by Mary, awho is a rep in the corporate office after requesting to speak with a supervisor. I have spent more gas in a day trying to resolve this than I normally use in a week! I have missed two appointments on my job, which just costed me $372.oo, trying to arrange how to get the wrong tires back to the Garner Just Tires Co. I mean these tire people have no idea the time, money, and inconvience that this has cost me!

This mistake has cost me over $450.00 and the company's rep. is to blame, yet their mistake is not only costing me more money, but I am mentally tired and frustrated by speaking with Mary, a worker who hung up on me and told me that their calls are not recorded,and the company needed to talk with other consumer's, as if my concern didn't matter at all. Her unprofessionalism has me outraged , because if Mary talks daily to consumers, I can imagine what type of experience they have. Where is the professionalism today? How did the tables turn that hard working Americans that have to spend their hard earned money end up paying for mistakes that a company made? It's not fair and I wonder how they would feel if they had to pay at someone else's carelessness. I'm a single parent and the money that this company's cost me isn't fair to my household or my daughter. I feel like I have been stolen from and no-one is doing anything to help, even though I know who stole from me.

After I dropped my truck off the gentleman at the service desk informed me that I had a screw in my tire. It was almost to the point where they couldn't fix it. He said it was good I brought the truck in when I did.

I was informed the tire was fixed and everything was fine.

Fast forward to last week where I started experiencing the same problem with the same exact tire. I wasn't sure if I had another leak or what the problem was.

I brought the truck back to the same Just Tires location in Norristown. They checked out the tire and Leroy gave me a call back within 10 minutes. He informed me that the tire was plugged and it could not be repaired. I told him that I brought the truck to the same location, they plugged the tire. Leroy told me that it was impossible. Just Tires does not plug tires, they only patch.

I honestly don't know the difference between a plug and a patch (that's why I took it to Just Tires). I informed Leroy that the truck is only 7 months old, the only problem I had with it was the tire. He told me that they don't plug tires again. I didn't watch the guy fix the tire nor would I have known the difference. Leroy told me that there was nothing that they could do. I would have to buy a new tire ($200).

I offered to Leroy to take all 4 tires off and inspect them. No other tire has been patched, so it should be conclusive evidence for Just Tires that it is indeed the same tire they worked on. All four tires have the same wear (about 10,000 miles) on the treads.

The work was done but not inspected at Just Tires premises, but rather when I returned home. Upon examination of the wheel, it was obvious that there were gouges and scratches in the wheel that had not been there before I took my vehicle for repair. I returned to the store and the mechanic who worked on my car denied that he had caused the damage and alleged that the damage must have taken place at the time of the theft. Since I had examined my vehicle prior to bringing it to Just Tires, I am positive that there was no damage to the wheel before it was brought in for repair.

The very reason why I chose your establishment was because I wanted to be protective of the expensive wheels that were on the vehicle. I asked the employee why, if the damage was there before he did the work, did he not point it out to me, because they knew I was concerned about not damaging the wheels. His response was that if there is damage noticed at the time the work is done, it is noted on the receipt. I have a copy of the receipt and there is no such notation on my copy of this receipt - Invoice No. 082970.

I phoned Just Tires customer service line and spoke to an employee named Judy, who listened to my complaint, called the store, to hear their version and then called me back to inform me that the employee denied causing any damage to my wheel and therefore, any responsibility for the wheel.

These wheels were purchased in August, 2001. There were only 6,186 total miles on the truck (noted on your receipt) and not more than 2,000 miles since these wheels were purchased. I paid $350. Each for these wheels.

Physical Damage to wheel and emotional distress from being disrespected by the Just Tires Staff