Just Tires Reviews

I have been to the Just Tires SEVERAL time in Durham NC the Hwy 55 location, EVERY experience was bad but after this one I will NEVER go again. I went on early morning before the store even opened waited about 30/45 mins. They opened and I told them what I needed I just previously bought new tires with roadside assistance. That morning I had a screw in my tire and I knew it was a screw because I saw it. I was at Just Tires for 2 hours just for them to plug my tire. I am a female so I guess we are all dumb when it comes to our vehicles. I say approximately a week later my air pressure light is on again and I go back ask them to check all tires because I don't know what's going on now. So they come back and show me the same tire with the same screw in it plus they put another screw in it and said the tires was fixable. I needed a new one. They didn't know I had roadside asst.

I took my car to Just Tires on 3097 Edinger Ave Tustin CA for an oil change and now the skid plate is missing underneath the car. They stole it and now giving me the runaround. ** the store manager is useless.

My wife and I have taken our H2 in for a oil change at our local oil stop store. We take all our car there for years. While there I was called to check something out with our car. The person doing our oil change said "you are missing some bolts and one is broken off" (this is on the skid pan under the bottom). I ask him, "do you take this off to change oil?", reply was "no! We have a ramp that the oil run down and in the catch". So I went back to the store that we had work done (tires/Front end and Breaks). The Manager called me and said they do not remove this and they were not the one who did this. Did not offer to fix just "no not us we never have remove this". Why would I have a nose like a bracket louse which was plat was not fasten right? So did they just drop out on their own? Will not shop at this store and will let our Mesa Verde Association know about the service.

Waited 2 hours for 1 tire. Stalls open. Workers standing around. Could have tire done quickly. Don't know why they made me wait like that. I had to get to work. They weren't even busy.

I was very angry at the Just Tires in Apex NC. Had bought 3 tires and order the fourth one the day before I had a flat. A screw driver in my brand new tire. I go to Just Tires and drop my vehicle to get the new tire. I ask the manager if my flat tire was fixable. He said, "I'LL check it and give you a call". Waited and waited, no one call. When they finally call I ask the lady were they able to fix my tire? She said hold on. She ask the manager and she returns to the phone and say we gave you a new one. I go home and realize that I still have an old tire in my vehicle. I go over there and ask why. They told me that the money I pay for my fourth tire was the one they install for the flat one. No one ever told me that. So they used my new tire to replace it. Until now I haven't heard anything if they were going to replace my old one.

The manager of the Thousand Oaks, CA store is rude. The story is too long to explain here. Suffice to say I called their corporate offices and I now understand why the T.O. store manager is rude. It's because corporate leads by example. Find another tire company to deal with besides Just Tires and make yourself happy.

My car is a Chevy Metro 1999 and I went to Just Tires for alignment and oil exchange. I left my car at 10:00 am and they told me in two hours the car will be ready and they going to call me in order to pick my car but was 6:55 pm when I call them. And the person who pick the phone told me the job is done but the frame car is broken and some joints are broken too. He said "you have to carry your car to the body shop and maybe the cost will be about $ 1000 dollars plus replace the joints new alignment" and I have to pay for move my car from Just tires to the body shop. The most ridiculous thing is the manager store works from 7:00 am to 3:00 pm and he cannot speak with me after 3:00 pm. I depend of my car and I want to keep my work and pay my bills in time but without car will be impossible. I hope someone from the corporation can read my message and resolve my issue with Just Tires store. Thanks for read my desperate message.

I have two complaints. The web page gave the wrong address that caused me to be late for my appointment. The price quite does not say anything about sales tax. The good side. I was still taken as a new customer. I did have to wait longer expected. Conclusion: double check everything before using their services.

I bought tires from Just Tires in Holly Springs, NC. My car has tire pressure sensors connected to an on board computer. When they rotated tires they failed to reset the computer so the dashboard showed the correct tire for each location. The warning system showed a low tire on the right front; the actual problem tire was on the right rear. I checked the right front twice. It was OK so I assumed I had a faulty pressure sensor. When I took my car to my mechanic 3 days later, he found the real problem--my right rear tire had 15 pounds of pressure. I drove for 3 days with lots of interstate speed with that low a tire. I'm thankful nothing happened.

I bought a battery from Just Tires in Oswego in August of 2013. It has a 5 year warranty which impressed me. But what sucks is that the battery does not work in sub zero weather. On Dec. 23, 2013, my van would not start due to the weather being -20 degrees. So my friends came to my house and gave me a jump so I can take it to the Just Tires shop to check the battery. They checked everything, including the starter, electrical. They said there is no problem with the battery. They asked if I left the lights on (I did not leave any lights on). They left the old existing battery (from August 2013) in the van and said it should be fine so I took their word but was suspicious about the fact that if the weather hits sub zero temps again, I would have problems but they assured me that it would be fine.

What a nightmare. Got 4 high performance tires from Just Tires, because they told me I drive a BMW (1999 328i), and a 3 years alignment plan. Just after the first 5k miles, I took it for full free inspection and tire rotation. Nothing was wrong and car was given back to me. On second inspection, 10k miles, I took it in for rotation and tire alignment. On that time I was told they can’t perform the rotation because my tires are too worn to rotate, but they did the alignment. I got real frustrated right away because the tires were brand new and asked for an explanation.

I brought my car in to Just Tires because my car had a light grinding noise. They told me it was the rear brakes. They deceptively gave me an initial quote. They called me at work and told me that I needed additional extensive repairs to include replacement of the rear brake calipers, rotors and pads. They scared me by telling me that my car could have caught fire due to the leaking brake oil. They never offered me the opportunity to view the old parts. The original estimate was $270.00. With the additional repairs, the final bill was $637.03. The parts were partly rebuilt and not according to manufacturer specifications. They told me that the brake pads would be ceramic, but they substituted inferior semi-metallic pads for the price of the ceramic pads.

I took my car in to replace a tire. A gentleman named Austin worked on it. My tires have locking lug bolts. The gentleman named Austin worked on my car. He striped the key. Just Tires told me they strip the key trying to get the lug bolt off. They will not pay for the key or the damages it may have incurred.

The Just Tires I used to use in Norristown, PA replaces your lug nuts way too tight and I ended up with a permanent injury due to them not following proper procedure, then they have the gall to lie about it. I spoke with other people about this and those that used the same place complained of the same problem. I now have a herniated disk in my neck C-6 and C-7 which do hurt. I literally broke a TEE-BAR lug wrench and had to go to my local garage to have them loosened so that I could take off. If you had an emergency flat on the side of the road, the lug wrenches they put in cars now would NOT be able to get them off. It took an impact wrench to get mine loosened up. Did anyone else ever have this issue? Thank you for reading my complaint.

On April 23 at 9:00am, I called Just Tires for a quote on a set of four Michelin tires size 205-55-16. The person on the phone seemed pleasant. I was asking questions about requirements for the low price guarantee that is located on a window advertisement. I asked him if the offer could come from a local business and not necessarily out of the local newspaper. He stated it could come from a local competitor. I gave him the quote of $580 including an alignment at no charge. I have been pricing tires for the last 3 weeks and was hoping to buy them with the best deal. Time and money is not cheap these days. I have not received a return phone call yet as of April 25. They probably could not match the quote I received, and I think they lack concern for what they advertise and would not match it. They also lack professionalism in at least retuning my call. I have also waited for a simple oil change, also at the location of Hwy 42 in Garner, NC for an hour and a half. I will not be returning to this location. I will go where my business is appreciated.

I had a flat tire in my work parking lot. Although I had roadside assistance through my auto insurance, I figured I had paid for this extra tire protection - might as well use it! When I called Just Tires Road Hazard Protection to come out & change the tire, I was told I had to remain with the vehicle until they arrived. I said I was at work in the building the vehicle was located at. All they had to do was call me at my work # which was direct to my desk & I would come outside. I was told that this was not allowed, that they cannot guarantee the tow truck driver will have a phone with them or use their personal phone to make that call. They could not give me the name of the company coming out either.

I am disputing the following: 1. Overcharging of installation of new tires - $33.00 per tire, ($33.00 x 4 = $132.00 plus tax 7.25 % = $141.57). The reason for my disputing the charges is because the Just Tire store charged $33.00 per tire to install, stem, balance, mount the tire which should not be more than $16.00 per tire. I was told that the $33.00 included lifetime balancing and rotation which I was not interested in getting (I may not keep the car for more than 1-2 more years so I was not interested in the lifetime option). I asked what price was without the lifetime balancing and rotation, I was told $32.00 which seems unheard of.

They sold me a road hazard warranty that they said would cover all 4 of my tires, and now that I have a problem with one of my tires, they said it only covers the 2 tires I bought from them. It's a ripoff. I will never go back, and in fact, I've received excellent service from Sears Tires and Costco. Don't take my word for it. Read everyone else's reviews. Stop, and shop somewhere else.

I went to Just Tires in Oswego, IL on April 28th and changed two tires and oil. I got my car back with a rip off (new cut) on the driver’s chair. I went to the manager and they did not do anything.

I purchased 4 new tires from Just Tires, Culver City, CA. At the time of purchase, they charged me to replace all valve stems. None were replaced and I had to argue for my money back. I was told the charge was there as the State required replacement of the stems, yet it was not done. Today, I had a nail in a tire and took it to Just Tires for a fix under the Road Hazard Guarantee. I was told the tire was not repairable and would have to be replaced. A charge of $14.95 for balancing and $22.20 was proposed for the new tire. One would think this would not be due as the tire had a warranty. The car was put in the service bay and 2 people opened the hood and started to put a meter on the battery. I told them to close the hood and was ran out of the shop. The manager subsequently refused service and I left. The tire was quite fixable with an inside patch, which I had done at a local tire shop here in town. I will now try to collect the billing from Just Tires.

I put my 09 Tacoma in for a $19.99 oil change. The next day there was an oil spot in my driveway that was never there before. Oil spilled on the inside of the chassis and eventually leaked to the underneath of the body; thus in my driveway. Upon confronting the manager he said he would wipe the oil up from the truck, top and bottom. When I realized I shouldn't have to go back to complain about this I realized, I got a $19.99 oil change from a chain store and that this wouldn't have happened at the dealership, he then asked for a chance to remedy it.

I went in for a tire rotation, which was advertised on their board for $20.00, and after waiting an hour and a half for it to get done, I was handed a bill for $21.40. When I asked, “What for,” The manager just laughed at me and said that was for shop fees. I asked what that was for and he said, “We do that to everybody.” Deceptive advertising and I will never buy anything from them again, especially with the smart-aleck attitude they used.

I have been a customer of Just Tires for years. I have taken all my vehicles, a total of four, there for tires. Most of the time, I’m not researching other tire shops, just customer loyalty. On November 11, I went to Just Tires in Raleigh at Crabtree Valley Mall to have tires installed on my son's car. There was a sale for his tire size at that time. But once I arrived, we were told his car needed a special tire. Previously they had installed a tire with a special rating and were trying to do so again at a cost of approximately $230 more, for a total cost of $430 without the road hazard. The cost would raise another $60-$80 for the addition of road hazard, instead of $200 that was advertised.

Called ahead to see if 13/175 tires available rep said yes. I pulled up along bay and parked and took out two tires on rims while 3 men stood and watched me, offered no help. Tried to make it easier for them. Went and parked up by front door went in to talk to rep. He had a bad attitude right off the bat in the way he spoke to me. Should have left then. I have worked with the public forever. He took my personal info and then I asked him what my pricing options were. He told me I had none because they don't make tires this small any more. He told me for two tires it would cost me $105 each. He was so poor at customer service.

I scheduled an appointment for 8:30 a.m. I got there early and three walk-in customers in front of me were waited on and serviced before me. I purchased 4 tires and 2 hours later they were done. I left the store and drove and the tire sensor lit up, telling me I was losing air in one tire. I stopped to add air and found out that the tire was leaking air. I called them and they sent me to the nearest Good Year store. The tire sensor was not installed properly in two tires. I was very inconvenienced and upset with the service I received.

I bought two new tires. I waited while the tires were put on. As we paid, the clerk told us that an employee broke off the apparatus that auto monitors tire pressure. The employee said they did not know what it was and just pried it off. We were to return when they called us when they got it, maybe next week. Three weeks later, they never called. We went back. Again, they were sorry as they could not fix it because the dash light that is related to this monitor will not go off, i.e., shows constant need of attention. It is negating the purpose of the tire monitor. They want $49.00 just to research to see if it’s really faulty or just false alert. How stupid was that! I took the name to mean they knew tires. It’s a big mistake. Avoid this company.

I sent my husband to buy a new tire and after they put it on, they told him that it needed an alignment so he called for me to talk to the service manager. I asked if he was sure that it needed an alignment and he got loud! I said, "Sir, l am only asking because I just came from the GMC dealer and they told me everything was alright." He got mad and screamed at me saying, "Look Miss, I am not going to argue with you."

I had a slow leak in LR (a roofing nail). The price was outrageous! The price was bad enough and when I got it, the seat was moved as far back as possible and every A/C vent was moved to blow on driver. Why? I can not believe $36.22 to repair a flat and why everything had to be moved to drive it.

I arrived at 9:28 AM and the car was finally loaded onto lower rack at 9:45 AM. At approximately 10:20AM, while the car was on the lower rack, I noticed a technician checking under my hood and messing with wires, moving my battery around etc. I asked John why would the tech be under my hood since that has nothing to do with my tire. John went out and asked the technician that question. John then advised me that on back of handwritten work order it stated 'check battery'. He then went on to say that according to the technician, my battery was 'low'. I stated that I did not authorize such action. I also explained to John that my printed and signed work order did not include ‘check battery' or any words to that effect and that I never authorized that service (free or otherwise). Further, my battery was not low (5 year battery with only 2 years of use) and had just been checked the week prior.

I made oil change at this location. That guy ** up with something. After oil change, I am hearing some bad noise when I drive my vehicle. It’s a 2002 Toyota Camry. I am having this vehicle for more than 2 1/2 years. So far, I don’t have any issue. When I brought the vehicle, he didn’t pay any attention; without looking at it, he says, "I don’t know. Better bring it to somebody else.” You can't hear this answer from anybody. This shows his attitude. I reported this complaint to the district manager Mr. **. I’m waiting for his reply. One of his counterpart admitted that some bad noise coming and it may be because of exhauster pipe broken. But Joe at Just Tires provided pathetic response and customer service. He doesn't want to say anything and kept on saying "I don’t know… bring it to somebody."