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They removed the lug nuts on my car with the wrong size socket and damaged them. They made me pay to replace them. They do not accept responsibility for their actions. I've been a customer of theirs for over 10 years so I am very disappointed that I will no longer be buying tires from them in the future.
I have three different lug nuts and wheel stud seized and stripped after taking my car there for tire rotation. They always blamed it because of the high mileages and torque tensions on the wheel lugs. That's B.S. because it always happens right after the tire service there. The guys there are just lazy to hand torque the lug nuts instead just use the impact gun to screw it in.
Large tire companies work on a theory of add on sales. For instance if you need a flat repair they will start with a tread depth on your tire and size and mileage. Why? Because they prey on the average consumer who does not know anything about tires. They intend to do whatever they can to lead you down the road to spend more money. Remember, sales people normally work on commision. How do you solve this? Educate yourself. Unfortunately they tried this on me and I owned and managed one of the largest tire centers and retread facilities in the Houston, Texas area.
I worked for Uniroyal Merchandising and I and they taught add on sales. They prey more on women than men using a strong approach that alludes "you may not be safe." Try the local tire company that has been there for years. A tire leaking air can be fixed or not be fixed. Know when it can't be fixed. Do not let them lead you into a situation where they convince you a tire cannot be fixed. Thanks Trevor. And also, I am an attorney.
So they sold me New Tires when I only needed one. That was fine they said I had a warranty on the tires which I always purchase. Bought on 12-4-17 flat on 12-26-17. They treated me like I was not a customer. The store manager ANTHONY told me I should leave the store when I complained about not having coverage. My reply was with a flat??? Sad worse experience of my life. Ladies and Gentlemen beware. Montclair America's Tires.
America's Tire Store (CAL 05) Hawthorne Blvd., Torrance CA. December 12th, 2017 approx. 4 pm PST. I brought my two new tires for installation. Walked in. Quoted $40 to Install each tire + $60 lifetime balance and rotation. Asked "hmm are you sure? I thought it was around $15 +$5 with TPM?" Young employee stuttered, "that'll be $30 each tire". I left and called another location. They quoted "$19 dollars a tire with lifetime balance included!" C'mon! I have been going to Discount Tire (named different in other States) for over 20 years. You had a great tradition with me and my father. I believe I was judged for driving a BMW and quoted high (and lied to). I already had another shop install them.
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I went into America's Tires in Palo Alto. I noticed how clean it was. I discovered it was a new store. I spoke with a rep about my tires. While he inspected them I had time to speak with another rep. They were honest, helpful and I felt they knew their business and how to treat customers. I would return there because I feel I can trust them. Being a female without knowledge about tires I now have a place I can go and feel positive about any purchase.
I purchased new tires and I wanted to buy very good tires so I bought tires which had a 65000 mile rating according to America's Tires representative and stated on their receipt. I also bought their road hazard coverage, etc. After only 35000 miles these tires were worn out. America's Tires wants to sell me new tires and give me a real good deal because they wouldn't last. It is totally unreasonable to have to pay $400 (their "good deal") for new tires only because the tires they sold me were crap. Very unhappy customer.
I spent about 1300 dollars with America's Tire on Balboa Blvd. in Northridge and they didn't put pressure sensors in my tires. They put regular valve stems in. Disabling my tire monitoring system. Rendering my truck unsafe on the freeway. I could lose air pressure and not know it until the tire comes off causing me to swerve hard to the left or right into someone or rolling over. Have been trying to get them to correct their scam of old people like me. But they don't care. They were already paid. Had to cancel my doctor's appts. 50 mile drive on the freeway. My vehicle is not safe thanks to America's Tire.
Long story short the store at Mission Viejo of Margarite is really bad. I had the bait and switch done twice. You order and make the appointment online and order the tires and go there and they say, "sorry we don't have them." We show them the order info and they tell you they have to order them. The managers are no help. Jorge ** and Adrian **. Seems like they can't keep them anyways managers I mean. I will make it a mission to write share the info Instagram, Facebook everywhere. I hope I never have to go back there again.
First I like to say I have ordered two sets of tires from the Tracy CA store over the last six years and the service was good. However, recently, I attempted to order a set of four for my 2011 Mercedes which has two different sizes. The associate (Greg) told me they had the front two in stock, but would have to order the rears and they would be delivered in about three days. He also told me he would call me when they got in. To make a long story short, I went through this three times with different associates which resulted in the same results and NO ONE EVER CALLED.
The quality of customer service at this store appears to have dropped well below the satisfactory level. It is so bad that when I gave my phone number and name to set up my order, the associate said he couldn't even find my two previous visits in the system. I was patient with America's Tires because of my two previous satisfactory visits and the tires I was trying to order (according to my research) was a great and affordable tire. This went on for about two weeks. In the meantime my daughter suffered a blowout on the freeway while driving my Mercedes so I was forced to buy four new tires from a tire store in close proximity to where we were at the time. Additionally, it has now been three weeks and no associate has returned my call.
I had a completely flat tire when I went to my car in my driveway. Called America's Tires. Said they might replace it. I had to call my roadside insurance to change tire (I'm disabled). Took my car in first thing. A completely flat tire he called low. He checked it and found a 4mm shallow tear. He said they can't fix it. I would have to buy new tire. I told him to check the tire first or I would call corporate. So he did a found it on the thread. No nail. Nothing. Just faulty. They replaced it. Charged me $16. Why? Not my fault. Then I noticed it's not the same tire as my old one. The one I bought was $49 206/65 R15 XL BSW. G-3 VNT brand. Replaced with 205/65 R15 94H SL BSW LS388 SNT Landsail. I will never go back and tell everyone they cheat people. If I hadn't argued I would of had to buy new tire on disability income.
Since I have owned my Ford Expedition and been buying tires from Discount Tire, or America's tire company, each new set of tires comes with free lifetime rotation and wheel balance, but what they don't do is tell you they break all you hubcaps every time they remove them, I have went through 3 set now and I did not catch it the first time they broke them, but now I caught them after I specifically asked the guy at the counter, please make sure they remove my hubcaps correctly and not break them. They looked normal when the truck was given back, that is until you hit the freeway and get home, 2 of the four fell off, the other 2 broken and barely hanging on. This is utterly ridiculous now since a new Ford set cost $100. Do you think they would take responsibility, heck no. I will look for another tire place from now on, never again.
Cheaters. Bought tires from America's Tires and it has 36 month warranty and now my tire were cut and now America's Tires is denying to fix it saying "you should buy road hazard warranty". This is cheating. American Tire depot now is asking me. I should have purchased road hazard so that they could fix the tire.
I was reading some reviews about America's Tires. My experiences with them are much different from other people. Are these franchises or company owned stores? I have had very good experiences with them on several occasions. I had a Camry that picked up a screw through the sidewall. I got the road hazard warranty when I bought the tires. When I got the Camry tires they even gave me a warranty adjustment because they wore out so quickly. They were the original tires that wore out in under 25000 miles. It was replaced quickly and without any hassle. I shop at the store on Rosedale Hwy in Bakersfield.
Today I had 7 metal valve stems installed, 4 on a Ford F-150 with TPMS, and 3 for a tow dolly. The total was barely more than Clerou Tire wanted to charge me for just 1 of the truck tires because they said the sensors had to be replaced instead of using the ones already installed on a new truck with under 900 miles. Funny how America's Tire had the stems in stock and could easily do what Clerou Tire said couldn't be done.
This is the last straw, never going here again! Every time I come in with a problem tire (needing patch, etc.) they say it's unfixable and try to sell me a new tire. Then I take said "unfixable" tire to another shop and they plug it, no problem. They even had the nerve to tell me this last time "You can take it to a mom & pop shop and get it fixed but we won't fix it." #lostbusiness #customerservicefail #embarassedtosaymyhusbandusedtoworkhere #illtakemymoneyelsewhere.
Elk Grove CA. - During the month of November I went to have my tires rotated. My service guy was Cody. He checked my tires and told me I needed three tires and said he couldn't rotate my tires unless I replace the three bad tires first. I wasn't feeling this guy. Not trusting this person for some reason. I left. On December 6, 2016, I visited America's Tire in Rancho Cordova on Folsom Blvd. My service guy was Carlos. He checked my tires and said I only needed two tires and not three. Of course I didn't tell him at the time that I first went to America's Tire in Elk Grove. This time I inspected all four tires with him and seen that I really only needed two tires and not three as I was told by Cody in Elk Grove.
After the work was completed before leaving I checked all four tires to make sure they were rotated and new tires on. I discovered that they put two different brand tires on my vehicle. I went back in and told Carlos that the tires are mixed brands. The worker came out and apologies and took the car back in and put the correct brand name tires on that I paid for. Inspected my tires again. This time my hubcap on the passenger side back tire was busted. I went back in and talk to Cody. He talked with the worker that worked on my car and he said that it was already like that. I told him he was full of ** and my hub cap was not busted and if so Carlos would had written that down. He said "let me go and talk with Carlos." He came back out after couple mins and said that he said that it was like that. I told him they were full of bull and Carlos knows that it wasn't. I was so heated I left.
The following day I called and ask for Carlos. I spoke with Carlos and told him that I'm no damn fool and he know that my hub cap wasn't busted. He offered to give me another hubcap from the shop. I told him I wasn't going ride around with different hubcaps on my car. So, I told him "I just want you to know and that you know that they busted my hubcap." I hung up! I never had experience nothing like this from America's Tire. Their TRUSTY EXPERTS ARE NOT SO TRUSTY. TRIED TO SCAM ME IN ELK GROVE IN BUYING AN EXTRA TIRE I DID NOT NEED. And Rancho destroyed my hub cap. I'm done!!!
We chose this company for the prices, options, and they appeared to be genuinely helpful for the first year. Since then we have begun to have problems with the quality of the valve stems and pressure sensors. Every time the sensor goes off when tire pressure is not low or when the tires are low when then shouldn't be they should fix the problem through our extended service plan. They frequently blame the problems on us and refuse to fix it. Sometimes they blame the weather.
This most recent time they lied and claimed to have 'overfilled' the air to above recommended PSI, but a quick check reveals that is not true. They told us again that there is nothing wrong with the tires even though they lose pressure to the point of the light coming on about every 3 weeks like clockwork, not matter what the weather is like. Needless to say, we will not be returning the next time we replace the tires on either of our vehicles. FYI - Our closest America's Tire store is in Fontana, CA on Sierra Lakes. We have not been to any other locations.
TAKE PICTURES OF YOUR SEATS/RIMS/Paint/Car BEFORE they get a hold of it. Careless workers and manager. Always had good luck with America's Tires, but recently had my leather seat ripped open from the mechanic who kept a sharp tread depth gauge in his pocket as he got in my car. How'd I know it was from the tread gauge? I found it lying in my seat after I was inspecting the new 6 inch rip they left for me.
Took it to them and explained my findings... They say "Nah, that's normal wear and tear. We didn't do that". Um, wow! 3 sets of tires on two cars and this is how they treat your property! He was almost happy to find slight wear marks (wrinkles really) on the seat and said "Oh you see there, it's normal, not us". **!!! Had not ONE tear or rip in my interior. Now it's ** looking. Manager is "willing" to pay up to $100 to have it reupholstered from his "buddy" down the road. My guess is that his "buddy" will say it's $200, manager will "pay $100" and I pay $100 to split it... Only thing is... I bet if I didn't mention America's Tires he'd only charge $100 (amount AT will cover). So he'll say it's $200, charge me the $100 and America's Tires pays nothing. I'm not stupid.
Will update if this turns out for the better, but my guess is that it won't. Will NO LONGER be using these guys. Sad, but them not taking responsibility for damages is not something I tolerate, and I respect my vehicles. They just lost two customers (two cars) that will seek TRUE PROFESSIONALS when it comes to wheels and tires. Use at your own risk now that I see how they respond to damages. Google them, I'm not the only one.
P.s. Double check your invoice or estimates! Was charged for disposal of four tires, I kept two. They still charged me. Was charged for chrome valve stems, which I did not ask for. That's about $15 overcharged, do this to a few hundred people and you got yourself a cash-cow. Don't let their "Tread safety." BS chart sway you into buying tires. These guys try like hell to confuse and "chat-up" the customer while they slide in misinformation. I was told that my tires will wear faster because my car is lightweight. WTF?! That's completely the opposite of real life. Heavier cars wear tires faster, dumb dumb. Again, misinformation.
Before my seat rip fiasco, I brought the vehicle in to have a flat repaired. They did it for free (very cool of them though they used a external plug that leaked later), but tried saying my tread was near "unsafe" area. The guy didn't even use a depth gauge, he eyeballed it and made it up. Tires had less than 20k on them, with completely even wear and they don't even sell that tire there, no way he can eyeball millimeters of depth. What a joke. Don't let them sweet talk you. Listen, think, and speak up.
I have 3 cars and every year couple times I stop there to check the air, change a tire and so on. Since last year I have noticed some negative changes in their customer service. Today, it was the highlight and turned me off totally from this company. I took my Buick Le Sabre for tire rotation and balance as it is in their tire purchase agreement and warranty. My tires were all in a very good shape as I purchased them from them not long time ago. There is only 20,000 miles on these tires and they should run for 60,000. However, recently, on the road at higher speed (70 miles +) the wheel shakes and that could be the balance. First, when I went there (San Ramon, CA), the guy brought my file on the computer and told me it takes 1 hour 45 minutes, but I can make an appointment at 2 pm to make it faster for you. At 2 pm he said it takes you 1.5 hour! hahaha...
1/2 an hour later another guy brought my car inside and put it on a jack, turned around the car and disappeared for another 1/2 an hour. When he came back walked once more around the car and without touching it, came back to me in waiting room. "Is that your car?" I said, "Yes!" He said "we do not balance or rotate the tire of it. One of the tire is in danger zone!" You must change all the tires. It was with no showing, no checking, no attention to warranty whatsoever. Just in a...manner, as he is facing a hillibilli, not an elderly well educated person. Consequently, I took it somewhere else and had it done. To evaluate them right, there should be 5 negative star and 5 positive star and my evaluation would be the "a Negative 5 star" for America's Tires and not just one star.
We have been customers of America's Tires for several years. Gave them a shot a few years ago with one of our cars and they went out of their way to beat the prices of the local competition. We purchased their replacement certificate warranty for the tires. When we had a problem with a tire, they were prompt and courteous in repairing the tire at no cost. Since then we've now purchased tires for all our vehicles and trailers from them. Highly recommended!
I went back to America's Tire Company, Salinas Ca, to get the official company name since the store was a local Franchise. I was given the Name and contact info for the local owner after I explained that I needed it to file my Small Claims case. I was called later that day by the owner and given a full refund.
The store gave me a lot of reasons why the rust was my fault and the wheel companies warranty was 90 days not 1 year. My receipt from the store stated 1 year warranty on the finish of the wheel. SAVE YOUR RECEIPT.
I purchased vintage style Chrome wheels for my 1968 Cougar. The warranty on the receipt stated lifetime structural and 1 year finish warranty. I brought the wheel in within the 1-year time frame and showed them that the wheels had rusted. The tech called the wheel company and after they discussed the problem, I was offered a 10% discount from the wheel company and another 10% discount from America's Tires on my next wheel purchase. I was told that they saw water spots on the wheel so I must not have maintained the wheels properly. I had not been given any instructions on wheel maintenance or details of the wheel warranty. Going to small claims court.
Purchased the Michelin Tires Premier A/S215X55XR17 from America's Tires. I have 70K miles on my ES 350 and I have replaced the tires 3 times. These were OEM tires and unfortunately they seem to wear out very rapidly. They are not even close to the 60K miles warranted by the manufacturer. Each time the dealer has replaced the tires giving me a prorated refund. But I have to pay for the road hazard and install costs each time.
I have been going to this branch of America's tire since it opened and have always been treated kindly by the current managers. We buy tires for export and have always been awarded matched pricing with internet wholesale sources. None of the tires we purchase are ever mounted or balanced and they are all carry out. Today, I went to the branch to pick up some tires we had ordered and found out the last manager was transferred to another store. The new manager did not care to match any pricing I had as he told me that they are a retail store and we need to pay their price if we want to purchase from them. I have never been treated in the manner that I have been today and it is unfortunate that the manager has taken this stand as we do bring them a lot of business on a carryout basis and they will surely miss this.
I purchased 4 new tires for my ford van from America's Tires in Auburn, CA. Horrible mistake. I'm 77 yrs old and don't drive much except to Dr's and so put on inexpensive tires. After 1000 miles, looked out one morning and saw one tire was almost flat. Called America's Tires and they told me to get it over there. I pumped up pressure and started and after about 20 miles, entire sidewall blew right out of tire. When I got to America's Tires they told me it was my fault tire blew out and I had to pay about $40. 2 weeks later looked out and another flat tire in driveway. Took that tire to local tire shop and supposed new stem was no good. At 4,000 miles, look out again and now have my 3rd flat in 4,000 miles. Called America's Tires and they told me to get it right over there.
I got there and employee took info and walked out to van and from about 10' away, he said there was nothing wrong with tire he could see but I had been driving over rocks on construction job. Yah, right. He said he'd get someone to take a look at it. My wife and I sat there over 1 hr and nothing was done. I then told employee I wanted my keys as this was ridiculous. He brought me keys and then handed them out for me and as I reached for them, he yanked them back and started to argue. I then reached right out and snatched them off his hand, hoping his fingers were caught and I could teach him a lesson. Went back to Auburn America's Tires again, and still haven't got flat fixed. Also, the tires were never balanced properly from day one. I now have an appointment with America's Tires in Rocklin, CA to see if they can straighten out this mess.
I went to America's Tires in Salinas CA. Bought 4 new tires, costed me 450 dollars. They told me there was a rebate and it would come in the mail for 220 dollars. I drove on the tires for 2 months, but when I hit a bump rather hard my front passenger tire blew. I went in to them to have it replaced (I hasn't purchased the warranty). They replaced it with another one for 86 dollars. 3 days later I hit the same bump. This time knowing it was coming I slowed way down, slowly moved the car over the bump, (which is actually a curb at work that was put in recently) and when I got out to look at the tire it was still holding air but looked like it had gone through a meat grinder with rubber flapping off of it. I've never had this kind of luck with tires and I've been driving for 30 years. Not to mention, when I take my truck to work that doesn't have America's Tires' tires on it, it takes the curb just fine.
Purchased a new set of tires from them in February 2015. I bought the warranty that comes along with the purchase - paid extra for other stuff. The tires were supposed to be 60,000 miles but not even 800 miles later when the tire driver side shredded to pieces as I was headed to school. I had to contact my insurance for roadside assistance. I also contacted these people to tell them about it. He says my warranty was not going to cover it as I had purchased more tires from them. I purchase more tires from them and gave me again the runaround as I sit here now not being able to go to school because I have no tires and all my money went into these people.
I don't get angry but I do get upset when companies like this use product that is made from some type of material - very cheap. I'm simply upset because I bought the warranty and they did not keep their word. I'm thinking about getting a lawyer because it ruined my room. Also I'm unable to proceed in my education. I am a college kid just trying to make it in this world and for them to hold me back... this is truly unfair.
Appointment not honored. I made appointment for 10:30 AM Aug 8, 2015, America's Tire, Co at 6450 Dublin Blvd. in Dublin, Ca. I came around 10:10AM waited around 20 minutes to talk to service representative. I asked for tire rotation but was convinced by America's Tire employee to change two tiers which I accepted. Went outside and come back after about one hour. Well, my car was still on parking lot and nothing done.
I asked employee why is not ready and how much longer. I was told another half an hour or so. I asked if can be done in next 15 minutes otherwise because my another appointment I will have to cancel service. The manager of this store came and told me that they are so busy he can not do anything sooner. I asked what is appointment for and instead of at least some excuses I've been asked WHAT IS DEFINITION OF AN APPOINTMENT TO YOU?!! Perhaps he should ask himself this question.
If store accepts the appointment should to respect and I do not mind 5 perhaps 15 minutes but not one hour plus late to Start Service. Well the store manager explanation that they are extremely busy is not acceptable because if they can't respect appointment they should not accept or confirm. Nothing is forever and with this approach they might not be so busy soon. It happened 2nd time in this location. First time give or take about two years ago. I moved my service to store in San Ramon and never had the same problem.
It seem that to store manager his time has more value than customer time. Seems very disrespectful. Regards. It was something Vince Lombardi (the first head coach of the Green Bay Packers) was known for. He was a real hard ass and if you didn't show up 15 minutes before the scheduled time, you got kicked off the football team. I did my part. I was 20 minutes early. What about American's Tire? Is Bill Berry President and Chief Executive Officer going to be proud of this?
I bought a set of tires in December 2014 for my Dodge 2500 diesel truck (heavier than gas engine) supposed to be the best and with the longest warranty (70,000 miles) because I work on construction and normally tow heavy loads on my dump trailer and I just went today to get done my routine balance and rotation also because I had a nail on the tires. So I went to America's tire located on 323 Carmen dr. Camarillo Ca. And I explain it to the guy the reason why I was there.
So they "fix" the tires but one of the tires had a nail on a non-repairable zone but they didn't care and didn't told me either. So they installed back the tire with the patch, and was told that was safe to drive. So I asked if was safe to drive it towing a trailer loaded with 10,000 pounds of load in the 5 miles hill that have 7% pitch with that tire. His answer was "totally safe." So I took pictures of the tire and the truck while was on the parking lot, so guess what?? He went to the office and didn't let me go without a new tire!
I went to America's Tire at 2026 Torrance Blvd, in Torrance, CA 90501 (310) 328-6465 and bought two tires. One tire they put on the car and the other tire they put in my trunk as a spare. They told me they were finished. I drove my car home. Later I went to Vons supermarket to buy a few things. I came out of the store and opened my trunk to put my purchased items in there. To my surprise is saw that they had just thrown my tire into the trunk instead of placing it into the recessed slot manufactured to receive the spare tire. To my further surprise, when I began to straighten the tire into its proper place, I found that the workers at America's Tire had destroyed the floor board cover for the recessed tire compartment.
From all indications it appeared as though they had deliberately destroyed my tire compartment cover and left the tire placed standing up in the compartment so I would not miss the destruction they had wreaked in the trunk of my car. It was like a deliberate and disrespectful visual message that they did not care for me, my property or my business. It was done in such a blatant manner as if to say "Yeah we tore up your property and we hope you don't like it."
About one year ago I attempted to use America's Tire Company in Clovis, CA. The manager refused to work on my Dodge Dually because I had a 1" spacer between the dual rear wheels. I explained to him the spacers were installed at the dealership and THEY HAD WORKED ON MY TRUCK IN THE PAST. The manager still refused to touch my truck (without even looking at it). I left and told them to close my account.
Fast forward to last week (~2/17), my wife hit something in the road. This caused a slow leak in the tire resulting in the low air pressure light (TPMS) to illuminate on her dashboard. She was close to the same America's Tire Company I mentioned above and limped it in. To remove the locking lug nut to replace the bad tire, the technician disassembled the entire jack assembly in the trunk to access the special unlocking lug nut (aka: puzzle lock). When finished, he just left the jack and all the jack mounting parts scattered all over the trunk. Just another example of why I will NEVER use America's Tire Company ever again.
America's Tires Company Information
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- America's Tires