
America's Tire Reviews
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About America's Tire
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America's Tire specializes in tire sales and services. The company provides a wide selection of tire brands, offering installation, rotation and balancing services.
- Good customer service experience
- Quick turnaround for services
- Inconsistent service quality
- Issues with product quality reported
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America's Tire Reviews
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Reviewed July 9, 2022
Made an appointment the day before (7/7/22). They told me over the phone that the tires I requested would be at the store next day at 1 PM, so we made an appointment for 3 PM. I arrived at 4:30 PM to pick up my car. However, they told me that they forgot to place my car in the system. Then they told me there are two people ahead of me. I reminded them that I had an appointment at 3PM. They did not care. They finally took my car in at 5:32 PM. The store closed, all customers gone and then at 6:12 PM released my car. They claim 30% less wait when you schedule an appointment, but... I applied for their credit card with the promise of a 5% discount that they never gave me. Not returning. (Simi Valley Store on 1st St.)
Reviewed May 15, 2022
My boys went to get a flat fix to the store. The person told them to come back in two hours. Later around 6:17. I got a call from the store that, "The tire is fixed. Come get the car as the store will close in 10 minutes." Boys went to get the car. The Guy told them that the tire is not fixable. I reported this matter to fleet manager who was prospecting to get my business set up. No apologies or remorse was shown by the store or the fleet manager. Business is about trust and providing customer service. This store failed to build trust or provide customers service. I wish the store good luck in earning more business and advise them to follow a policy of honesty and fairness.
Reviewed March 9, 2022
I am very pleased with the service here. I arrived at 11:45am for a 12:00pm appointment I’d scheduled online after buying 4 new tires. Guillermo and Chris were at the front helping customers/ guests. Since it was near the lunch hour, there were numerous people in line ahead of me. Guillermo was assisting one guest and Chris was making sure to acknowledge any new person that walked into the office. I waited about 10 minutes before Chris looked at my receipt from my phone and got my key. Chris left with my key and then Guillermo made sure to check my ID and my phone receipt again before giving me a paper receipt acknowledging the work would soon be done.
He told me it’d take about 45 minutes even though I had seen all but one bay filled (there are about 10 bays). I assumed it’d take closer to an hour or more and I was okay with that because I had brought my Kindle reader. I told him I wanted to get something to eat at the nearby gas station so he verified he had the correct phone number for me and said I’d get text updates in the case I wasn’t there in the office to tell when they were done. I only waited 25 minutes total! That was from the time I got my paper receipt until the time my car was driven to the front and my key handed over. I only got to read a few pages in my book, ya’all! Now that is some awesome customer service. Great work, guys! PS - The division I went to was the one in Apple Valley, CA.
Reviewed Nov. 20, 2021
I have been buying tires from America's Tires for 20 years now. Most of the time I get good service. I had a bad experience with a guy who basically let me walk away because of his unwillingness to help me with what I wanted to purchase. My previous tires were still under warranty and he didn't want to warranty them out because of a known manufacturer problem that causes the tires to prematurely wear incorrectly, That cost their company 800.00 that day. 1 week later I went to another America's Tires and was able to strike a fantastic deal because this person was willing to take the time to give me all the deals as well as warranty the previous times out the way it should of been. So that other store won my business again. These tires are fantastic!!
Reviewed July 30, 2021
Unethical behavior for employee on customer service. Horrible experience, Communication problems. Inability to make decisions. Poor performance. Lacking conflict resolution skills. Quick to blame instead of taking responsibility. Slow reaction to change. Lack of focus and attention to detail. Comfortable with the status quo. Forget about the customer. Accomplish work through themselves, not their team. Lack personal and team accountability.
Reviewed Aug. 4, 2020
I did my homework to find a shop that has the right equipment and also can give a good price. I found America’s Tires, they have a wheel balancer that road force balance the tire. So I brought my car to their shop. Told the service writer that I don’t want a tire that has a road force variation more than 5 pound. I also told him that I want to see the readings in the balancing machine.
When they did my tires, I noticed that the mechanic did not do the road force balance check. I talk to the guy and he said I did it. I work on cars and I told Them what to do. So he went to his service writer. Service writer talks to his manager and gets back to me. He now wants to charge me extra for the road force balance. I told he can’t do that because a good tire does not need to be road force balanced. They did road force balance the tires with no extra charge. I noticed one of the mechanics slamming the machine Seems to me that he does not want to do the job. I left the shop and went for a test drive and the steering shakes on the car, it never did that before because I balanced the old front tires myself. That is the problem of the auto repair industry. I hope we can do something and improve it.
Reviewed Dec. 11, 2019
They set appointment for you after you order your tires. Then they tell you they don't have them after you arrive and upsell you. They actually had my tires off before they told me! Total scam. I have seen this same review over and over by other customers.
Reviewed Nov. 25, 2019
Twice I made an appointment and arrived early only the wait over 90 minutes for them to actually start working on my car. I have better things to do than wait around a dirty noisy tire shop. Why bother making an appointment, the walk ins were told they’d be done in an hour. Tires had to be rebalanced, another 90 minute wait. Greasy finger prints left all over tan leather seats.
Reviewed Nov. 23, 2019
They broke the wheel stud on my daughter's car when we took it in just to fix a flat. No offer of help of any kind. Just handed us the broken stud and said we needed to get it fixed. I will never go there again - ever! What a rip off. Now we have to pay up to $135.00 to get it fixed.
Reviewed Nov. 23, 2019
I had nothing but trouble with the store. I purchased 4 new tires and within one hour one of them was flat even though I had only driven one block. The staff tried to blame me and my car for the defect but later admitted it was a faulty valve in the new tire. Later I noticed that my wheel cover was missing. I had to purchase another one. I also had trouble with the credit card company. I would never go to this store again.
Reviewed Nov. 16, 2019
Let me start by saying up front that I was able to put 55,000 miles on these tires, and all is fine. But that doesn't excuse what was done. I was lucky. I have just lost respect and trust for America's Tires (Discount Tire Stores) when I went to replace my tires not long ago. Years before, in 2008, I'd bought what were supposedly brand new Michelin tires, expensive ones as I always put the best I can afford on my car. I remember the guys in the store even being impressed with them, they had to be special ordered. They were very helpful and kind, and I felt I'd been treated well. And perhaps the guys in the store are honest. But the company itself? Not so sure now.
Years later I had my mechanic check the tires during an overall tune-up, knowing I probably needed to replace them at this point. "Yes, they all need to go, but especially those two up front from 2005." He said. "What?!" I asked, stunned. I had no idea how to check the manufacture date on the tire when I bought these (now I do). I wish I'd know back then, and more importantly wish I'd checked it before Id' paid for them or they were put on my car. This complaint is for no other reason than to warn others out there: learn how to look for the dates on the tires, and check all four of them before you pay for them. They sold me two three-year-old tires from 2005 as if they were brand-new, never telling me any different, leading me to believe all four tires were manufactured from 2008, the year I bought them.
This should be illegal. I was lucky - I didn't have a blowout - but as my mechanic pointed out, I could have and should have, as they were so much older than the other two, and the rubber and tread wore out a great deal faster because of it. Even if they were just sitting on a shelf, the rubber still hardens and cracks as they get older, especially several years older. Plus they just won't get the same tread wear and be able to handle the same miles as the new tires will. I'm never shopping with America's Tires (Discount Tire Stores) again, my trust is gone. It's Costco or other tire stores for me.
Reviewed Sept. 4, 2019
I think they told me a low price just to get me in the store. "Oops made a mistake. Your tire order is now more." I double checked my order with sales rep. When I showed up for my appointment "wrong" tires were sent to the store. The correct tires would be $122 more. Even after getting the sales rep on the phone who made the mistake they would not honor the price she gave. They found the "correct tires" sitting in the store but after 50 min they could not figure out what to do. I was the only customer in the store.
When the sales rep called me back 1/2 hour after leaving the store. I asked her to email me the name, size, and description of the tire we are taking about so we could avoid any miscommunication. Her description included only the tire size 245 75R16 (no make, model, load range.) DON'T WASTE YOUR TIME! ***This was either intentional and they wanted to bait me into coming into the shop. OR ***Sale person had no idea that tires are not all the same.
Also read that others have ended up with old tires sold new. Check the date codes on the tire. Upon further research the tires that were going to be sold to me are a discontinued tire of Michelin per Michelin web page. They are listed as a current match on America Tires site. I Did not check the date codes but would off before they were mounted. (Offered tires manufactured date code could of been within the last 6 mo as they just discontinued this tire.) Hey, it is a tire job, how bad can a tire company mess it up? If they can't get the order right or stand behind their word how can I rely on them to get the install correct. Think about it at 85 mph. My order number was #**. FYI my order number is **.
Reviewed Aug. 13, 2019
I purchased Michelin tires for two cars. One purchase was on 8/09/19, and the second was a few months prior. The Michelin tires are the best but very expensive. Both times I informed the sales people that the tires should not be very old, as some tires they sell sit in the shelf for many years. Well, one set they sold me was four years old, and the most recent that I purchased was almost five years old. The salespeople were giving me spin BS, and one actually started poking the tire, saying the rubber is good!! Porsche dealers that are worth anything, will not service a car if the tires are more than five years old. Mercedes will do the same if the tires are more than six years old.
I purchased these tires in Lancaster, CA. A large sign close to the front door, states that tires older than six years old can be dangerous, and should be replaced!! I actually had to ask four times before I was shown the date of tire manufacture date. But that was only after I paid for the tires. And then the BS spin begins!!! I have been purchasing tires from them more than twenty years — no more!!
Reviewed July 15, 2019
I went for tire rotation on my Tesla, there was a possible leak in one of my tires. The salesman took a look at that. He said it can not be patched, I told him to put the tire back. I will take it to Tesla to get it fixed. He said it can not be put back, it is illegal. I told him I will sign against advice and want to take it back. He would not put it back. He forced me to buy the new tire. My question to Consumer Affair is it illegal, why can I sign against advice, and take responsibilities. I will never go to this place again. Costco is the best place for tire needs.
Reviewed March 7, 2019
I called America's Tires to ask how much it would be to fix a tire leaking with a nail in it and was told it would be free. When I went to the Simi Valley Ca. location the guy looked at the nail and said it was too close to the side wall and could not be fixed. He then told me that I needed all new tires anyway because the tread was worn too low. I told him that I thought that seemed really odd since the car is only a year and a half old and has 18,000 miles. He told me that was normal for run flat tires. I was skeptical but asked if that meant I would be needing to replace my tires every year or two. He said normally the new cars come with cheap tires that wear out quickly and he could sell me run flat tires that would last 60,000 miles. My car is a Mercedes so it still seemed a little odd to me that they would wear to the point of needing replacement so quickly since I have driven almost entirely on the freeway as I have a 2nd car I use for local driving.
Since I was skeptical of the salesman I told him that I would prefer to just buy one tire of a cheaper quality for the time being as it looked to me like the tread would be fine for another five thousand miles at least. He looked on his computer and told me they actually only sold one tire, the Bridgestone that would last 60,000 miles. I looked him in the eye and said, "You're telling me that America's Tires only sells ONE brand of tire and ONE quality?" He said, "Yes, that is what the computer is saying."
By this point I did not trust him at all and said I would think about it and come back. I went to Jim's Tire of Simi Valley just down the street and told them I had a nail in my tire. They fixed it without saying anything about the tread on the tires or the nail being too close to the side wall and charged me nothing. I went back to America's Tires and told the manager the story and he seemed to agree entirely with his salesman's thoughts. Obviously the salesmen are trained to upsell new tires at any cost. Avoid going to these scam artists.
Reviewed Dec. 12, 2018
This review is in reference to the guys working in the back. The guy that helped me at the front counter provided great customer service, answered my questions, and went over my rims, tires, and sensors (all of which I provided) in great detail. First off, I went to America's Tires because this location had great reviews on Google. This is where Google failed me and you can't always trust reviews.
I brought in my NEW Icon rims (still in box and nicely packaged/protected), Nitto Ridge Grapplers, & OEM TPMS Sensors for my Tundra. I told the front service rep that I just needed to have the tires and sensors installed on the new rims but I would not be placing them on the truck just yet. So the guy said, "No problem" and said, "Do you mind if I take a look at your rims to make sure there's no damage." I said, "No problem at all and thank you for doing that." He inspected each wheel and agreed there's no damage whatsoever. So I pulled my truck around back and they unloaded and told me it'll be about an hour for the tires to be mounted and balanced.
Things took a turn when I got a call from them about 20 minutes into the install. They call to notify me that they broke one of my NEW OEM TPMS sensors because of the poor design of the rim. I figured they're trying to push blame for their mistake but they said they would replace it free of charge. However, I would need to buy a Dill TPMS Band so they won't break the rest now or in the future. I wasn't in the mood to argue and agreed to pay for the bands ($60+). My gut told me to grab my stuff and get out. I wish I had but I didn't. So I know this is my fault. 40 mins later I get a call that my wheels and tires are ready and to pick them up. I was parked a few feet away so I pull up to the garage and they loaded the wheels and tires. I noticed there was white gunk all over the bead section of the rims and spokes but at this point there was two cars waiting for me to move so they can enter their garage.
They didn't give me time to check the rims and again I am at fault. I got home and figured I'd wash the rims with some soap and water so I can store them in the garage until my truck build is finished. I removed the white gunk with my finger since water alone wasn't doing anything and that's when I began to notice that there's a hairline scratch across the entire bead of the rim. This is where I begin to lose my **. I said maybe it's just one rim and the others are ok. I was wrong. All 4 rims have the same hairline scratch around the entire bead of the rim and noticeable since the rims are satin black. It went down into the paint so it's not something I can buff out. They didn't tell me nor notify me that they had scratched my brand new rims
I can only assume they didn't clean the gunk off so I wouldn't notice the scratches until I got home. I call them during my break and speak to a guy who answered the phone. He said that I should have checked them before leaving and now it is too late since now they're under my responsibility and I could have caused the damage myself during transport. Yup, I made a perfectly hairline scratch across the entire radius of all 4 rims that matches their tire machine. I'm in Marketing and if you state "If ever you're not satisfied, Please feel free to bring it back" and don't stand by it... You are false advertising. Corporate will hear about this. I'm sure nowadays... I'll get nowhere but I can always take my business and money elsewhere. You can too.
The purpose of this review is to let YOU (the consumer) know the chances this will happen to you and they won't stand behind their work. I literally paid these guys to mess up my rims. I take full responsibility for leaving without checking my rims first. I am 100% at fault for not doing so. No other choice but to live with it. However, I've been swayed away from businesses even for a few bad reviews. If this does the same for you then I've done my job and you should be thankful you've stayed away. There's always other shops that are willing to pick up where America's Tires left off.
Reviewed Oct. 20, 2018
They removed the lug nuts on my car with the wrong size socket and damaged them. They made me pay to replace them. They do not accept responsibility for their actions. I've been a customer of theirs for over 10 years so I am very disappointed that I will no longer be buying tires from them in the future.
Reviewed Oct. 5, 2018
I have three different lug nuts and wheel stud seized and stripped after taking my car there for tire rotation. They always blamed it because of the high mileages and torque tensions on the wheel lugs. That's B.S. because it always happens right after the tire service there. The guys there are just lazy to hand torque the lug nuts instead just use the impact gun to screw it in.
Reviewed July 18, 2018
Large tire companies work on a theory of add on sales. For instance if you need a flat repair they will start with a tread depth on your tire and size and mileage. Why? Because they prey on the average consumer who does not know anything about tires. They intend to do whatever they can to lead you down the road to spend more money. Remember, sales people normally work on commision. How do you solve this? Educate yourself. Unfortunately they tried this on me and I owned and managed one of the largest tire centers and retread facilities in the Houston, Texas area.
I worked for Uniroyal Merchandising and I and they taught add on sales. They prey more on women than men using a strong approach that alludes "you may not be safe." Try the local tire company that has been there for years. A tire leaking air can be fixed or not be fixed. Know when it can't be fixed. Do not let them lead you into a situation where they convince you a tire cannot be fixed. Thanks Trevor. And also, I am an attorney.
Reviewed Dec. 26, 2017
So they sold me New Tires when I only needed one. That was fine they said I had a warranty on the tires which I always purchase. Bought on 12-4-17 flat on 12-26-17. They treated me like I was not a customer. The store manager ANTHONY told me I should leave the store when I complained about not having coverage. My reply was with a flat??? Sad worse experience of my life. Ladies and Gentlemen beware. Montclair America's Tires.
Reviewed Dec. 13, 2017
America's Tire Store (CAL 05) Hawthorne Blvd., Torrance CA. December 12th, 2017 approx. 4 pm PST. I brought my two new tires for installation. Walked in. Quoted $40 to Install each tire + $60 lifetime balance and rotation. Asked "hmm are you sure? I thought it was around $15 +$5 with TPM?" Young employee stuttered, "that'll be $30 each tire". I left and called another location. They quoted "$19 dollars a tire with lifetime balance included!" C'mon! I have been going to Discount Tire (named different in other States) for over 20 years. You had a great tradition with me and my father. I believe I was judged for driving a BMW and quoted high (and lied to). I already had another shop install them.
Reviewed Nov. 15, 2017
I went into America's Tires in Palo Alto. I noticed how clean it was. I discovered it was a new store. I spoke with a rep about my tires. While he inspected them I had time to speak with another rep. They were honest, helpful and I felt they knew their business and how to treat customers. I would return there because I feel I can trust them. Being a female without knowledge about tires I now have a place I can go and feel positive about any purchase.
Reviewed Sept. 25, 2017
I purchased new tires and I wanted to buy very good tires so I bought tires which had a 65000 mile rating according to America's Tires representative and stated on their receipt. I also bought their road hazard coverage, etc. After only 35000 miles these tires were worn out. America's Tires wants to sell me new tires and give me a real good deal because they wouldn't last. It is totally unreasonable to have to pay $400 (their "good deal") for new tires only because the tires they sold me were crap. Very unhappy customer.
Reviewed Aug. 14, 2017
I spent about 1300 dollars with America's Tire on Balboa Blvd. in Northridge and they didn't put pressure sensors in my tires. They put regular valve stems in. Disabling my tire monitoring system. Rendering my truck unsafe on the freeway. I could lose air pressure and not know it until the tire comes off causing me to swerve hard to the left or right into someone or rolling over. Have been trying to get them to correct their scam of old people like me. But they don't care. They were already paid. Had to cancel my doctor's appts. 50 mile drive on the freeway. My vehicle is not safe thanks to America's Tire.
Reviewed July 22, 2017
Long story short the store at Mission Viejo of Margarite is really bad. I had the bait and switch done twice. You order and make the appointment online and order the tires and go there and they say, "sorry we don't have them." We show them the order info and they tell you they have to order them. The managers are no help. Jorge ** and Adrian **. Seems like they can't keep them anyways managers I mean. I will make it a mission to write share the info Instagram, Facebook everywhere. I hope I never have to go back there again.
Reviewed June 22, 2017
First I like to say I have ordered two sets of tires from the Tracy CA store over the last six years and the service was good. However, recently, I attempted to order a set of four for my 2011 Mercedes which has two different sizes. The associate (Greg) told me they had the front two in stock, but would have to order the rears and they would be delivered in about three days. He also told me he would call me when they got in. To make a long story short, I went through this three times with different associates which resulted in the same results and NO ONE EVER CALLED.
The quality of customer service at this store appears to have dropped well below the satisfactory level. It is so bad that when I gave my phone number and name to set up my order, the associate said he couldn't even find my two previous visits in the system. I was patient with America's Tires because of my two previous satisfactory visits and the tires I was trying to order (according to my research) was a great and affordable tire. This went on for about two weeks. In the meantime my daughter suffered a blowout on the freeway while driving my Mercedes so I was forced to buy four new tires from a tire store in close proximity to where we were at the time. Additionally, it has now been three weeks and no associate has returned my call.

Reviewed May 7, 2017
I had a completely flat tire when I went to my car in my driveway. Called America's Tires. Said they might replace it. I had to call my roadside insurance to change tire (I'm disabled). Took my car in first thing. A completely flat tire he called low. He checked it and found a 4mm shallow tear. He said they can't fix it. I would have to buy new tire. I told him to check the tire first or I would call corporate. So he did a found it on the thread. No nail. Nothing. Just faulty. They replaced it. Charged me $16. Why? Not my fault. Then I noticed it's not the same tire as my old one. The one I bought was $49 206/65 R15 XL BSW. G-3 VNT brand. Replaced with 205/65 R15 94H SL BSW LS388 SNT Landsail. I will never go back and tell everyone they cheat people. If I hadn't argued I would of had to buy new tire on disability income.
Reviewed April 30, 2017
Since I have owned my Ford Expedition and been buying tires from Discount Tire, or America's tire company, each new set of tires comes with free lifetime rotation and wheel balance, but what they don't do is tell you they break all you hubcaps every time they remove them, I have went through 3 set now and I did not catch it the first time they broke them, but now I caught them after I specifically asked the guy at the counter, please make sure they remove my hubcaps correctly and not break them. They looked normal when the truck was given back, that is until you hit the freeway and get home, 2 of the four fell off, the other 2 broken and barely hanging on. This is utterly ridiculous now since a new Ford set cost $100. Do you think they would take responsibility, heck no. I will look for another tire place from now on, never again.
Reviewed April 25, 2017
Cheaters. Bought tires from America's Tires and it has 36 month warranty and now my tire were cut and now America's Tires is denying to fix it saying "you should buy road hazard warranty". This is cheating. American Tire depot now is asking me. I should have purchased road hazard so that they could fix the tire.
Reviewed April 25, 2017
I was reading some reviews about America's Tires. My experiences with them are much different from other people. Are these franchises or company owned stores? I have had very good experiences with them on several occasions. I had a Camry that picked up a screw through the sidewall. I got the road hazard warranty when I bought the tires. When I got the Camry tires they even gave me a warranty adjustment because they wore out so quickly. They were the original tires that wore out in under 25000 miles. It was replaced quickly and without any hassle. I shop at the store on Rosedale Hwy in Bakersfield.
Today I had 7 metal valve stems installed, 4 on a Ford F-150 with TPMS, and 3 for a tow dolly. The total was barely more than Clerou Tire wanted to charge me for just 1 of the truck tires because they said the sensors had to be replaced instead of using the ones already installed on a new truck with under 900 miles. Funny how America's Tire had the stems in stock and could easily do what Clerou Tire said couldn't be done.
America's Tire Company Information
- Company Name:
- America's Tire
- Website:
- www.americastire.com
