America's Tires

This review is in reference to the guys working in the back. The guy that helped me at the front counter provided great customer service, answered my questions, and went over my rims, tires, and sensors (all of which I provided) in great detail. First off, I went to America's Tires because this location had great reviews on Google. This is where Google failed me and you can't always trust reviews.

They removed the lug nuts on my car with the wrong size socket and damaged them. They made me pay to replace them. They do not accept responsibility for their actions. I've been a customer of theirs for over 10 years so I am very disappointed that I will no longer be buying tires from them in the future.

I have three different lug nuts and wheel stud seized and stripped after taking my car there for tire rotation. They always blamed it because of the high mileages and torque tensions on the wheel lugs. That's B.S. because it always happens right after the tire service there. The guys there are just lazy to hand torque the lug nuts instead just use the impact gun to screw it in.

Large tire companies work on a theory of add on sales. For instance if you need a flat repair they will start with a tread depth on your tire and size and mileage. Why? Because they prey on the average consumer who does not know anything about tires. They intend to do whatever they can to lead you down the road to spend more money. Remember, sales people normally work on commision. How do you solve this? Educate yourself. Unfortunately they tried this on me and I owned and managed one of the largest tire centers and retread facilities in the Houston, Texas area.

So they sold me New Tires when I only needed one. That was fine they said I had a warranty on the tires which I always purchase. Bought on 12-4-17 flat on 12-26-17. They treated me like I was not a customer. The store manager ANTHONY told me I should leave the store when I complained about not having coverage. My reply was with a flat??? Sad worse experience of my life. Ladies and Gentlemen beware. Montclair America's Tires.

America's Tire Store (CAL 05) Hawthorne Blvd., Torrance CA. December 12th, 2017 approx. 4 pm PST. I brought my two new tires for installation. Walked in. Quoted $40 to Install each tire + $60 lifetime balance and rotation. Asked "hmm are you sure? I thought it was around $15 +$5 with TPM?" Young employee stuttered, "that'll be $30 each tire". I left and called another location. They quoted "$19 dollars a tire with lifetime balance included!" C'mon! I have been going to Discount Tire (named different in other States) for over 20 years. You had a great tradition with me and my father. I believe I was judged for driving a BMW and quoted high (and lied to). I already had another shop install them.

I went into America's Tires in Palo Alto. I noticed how clean it was. I discovered it was a new store. I spoke with a rep about my tires. While he inspected them I had time to speak with another rep. They were honest, helpful and I felt they knew their business and how to treat customers. I would return there because I feel I can trust them. Being a female without knowledge about tires I now have a place I can go and feel positive about any purchase.

I purchased new tires and I wanted to buy very good tires so I bought tires which had a 65000 mile rating according to America's Tires representative and stated on their receipt. I also bought their road hazard coverage, etc. After only 35000 miles these tires were worn out. America's Tires wants to sell me new tires and give me a real good deal because they wouldn't last. It is totally unreasonable to have to pay $400 (their "good deal") for new tires only because the tires they sold me were crap. Very unhappy customer.

I spent about 1300 dollars with America's Tire on Balboa Blvd. in Northridge and they didn't put pressure sensors in my tires. They put regular valve stems in. Disabling my tire monitoring system. Rendering my truck unsafe on the freeway. I could lose air pressure and not know it until the tire comes off causing me to swerve hard to the left or right into someone or rolling over. Have been trying to get them to correct their scam of old people like me. But they don't care. They were already paid. Had to cancel my doctor's appts. 50 mile drive on the freeway. My vehicle is not safe thanks to America's Tire.

Long story short the store at Mission Viejo of Margarite is really bad. I had the bait and switch done twice. You order and make the appointment online and order the tires and go there and they say, "sorry we don't have them." We show them the order info and they tell you they have to order them. The managers are no help. Jorge ** and Adrian **. Seems like they can't keep them anyways managers I mean. I will make it a mission to write share the info Instagram, Facebook everywhere. I hope I never have to go back there again.