America's Tire Reviews

Made an appointment the day before (7/7/22). They told me over the phone that the tires I requested would be at the store next day at 1 PM, so we made an appointment for 3 PM. I arrived at 4:30 PM to pick up my car. However, they told me that they forgot to place my car in the system. Then they told me there are two people ahead of me. I reminded them that I had an appointment at 3PM. They did not care. They finally took my car in at 5:32 PM. The store closed, all customers gone and then at 6:12 PM released my car. They claim 30% less wait when you schedule an appointment, but... I applied for their credit card with the promise of a 5% discount that they never gave me. Not returning. (Simi Valley Store on 1st St.)

My boys went to get a flat fix to the store. The person told them to come back in two hours. Later around 6:17. I got a call from the store that, "The tire is fixed. Come get the car as the store will close in 10 minutes." Boys went to get the car. The Guy told them that the tire is not fixable. I reported this matter to fleet manager who was prospecting to get my business set up. No apologies or remorse was shown by the store or the fleet manager. Business is about trust and providing customer service. This store failed to build trust or provide customers service. I wish the store good luck in earning more business and advise them to follow a policy of honesty and fairness.

I am very pleased with the service here. I arrived at 11:45am for a 12:00pm appointment I’d scheduled online after buying 4 new tires. Guillermo and Chris were at the front helping customers/ guests. Since it was near the lunch hour, there were numerous people in line ahead of me. Guillermo was assisting one guest and Chris was making sure to acknowledge any new person that walked into the office. I waited about 10 minutes before Chris looked at my receipt from my phone and got my key. Chris left with my key and then Guillermo made sure to check my ID and my phone receipt again before giving me a paper receipt acknowledging the work would soon be done.

I have been buying tires from America's Tires for 20 years now. Most of the time I get good service. I had a bad experience with a guy who basically let me walk away because of his unwillingness to help me with what I wanted to purchase. My previous tires were still under warranty and he didn't want to warranty them out because of a known manufacturer problem that causes the tires to prematurely wear incorrectly, That cost their company 800.00 that day. 1 week later I went to another America's Tires and was able to strike a fantastic deal because this person was willing to take the time to give me all the deals as well as warranty the previous times out the way it should of been. So that other store won my business again. These tires are fantastic!!

Unethical behavior for employee on customer service. Horrible experience, Communication problems. Inability to make decisions. Poor performance. Lacking conflict resolution skills. Quick to blame instead of taking responsibility. Slow reaction to change. Lack of focus and attention to detail. Comfortable with the status quo. Forget about the customer. Accomplish work through themselves, not their team. Lack personal and team accountability.

I did my homework to find a shop that has the right equipment and also can give a good price. I found America’s Tires, they have a wheel balancer that road force balance the tire. So I brought my car to their shop. Told the service writer that I don’t want a tire that has a road force variation more than 5 pound. I also told him that I want to see the readings in the balancing machine.

They set appointment for you after you order your tires. Then they tell you they don't have them after you arrive and upsell you. They actually had my tires off before they told me! Total scam. I have seen this same review over and over by other customers.

Twice I made an appointment and arrived early only the wait over 90 minutes for them to actually start working on my car. I have better things to do than wait around a dirty noisy tire shop. Why bother making an appointment, the walk ins were told they’d be done in an hour. Tires had to be rebalanced, another 90 minute wait. Greasy finger prints left all over tan leather seats.

They broke the wheel stud on my daughter's car when we took it in just to fix a flat. No offer of help of any kind. Just handed us the broken stud and said we needed to get it fixed. I will never go there again - ever! What a rip off. Now we have to pay up to $135.00 to get it fixed.

I had nothing but trouble with the store. I purchased 4 new tires and within one hour one of them was flat even though I had only driven one block. The staff tried to blame me and my car for the defect but later admitted it was a faulty valve in the new tire. Later I noticed that my wheel cover was missing. I had to purchase another one. I also had trouble with the credit card company. I would never go to this store again.

Let me start by saying up front that I was able to put 55,000 miles on these tires, and all is fine. But that doesn't excuse what was done. I was lucky. I have just lost respect and trust for America's Tires (Discount Tire Stores) when I went to replace my tires not long ago. Years before, in 2008, I'd bought what were supposedly brand new Michelin tires, expensive ones as I always put the best I can afford on my car. I remember the guys in the store even being impressed with them, they had to be special ordered. They were very helpful and kind, and I felt I'd been treated well. And perhaps the guys in the store are honest. But the company itself? Not so sure now.

I think they told me a low price just to get me in the store. "Oops made a mistake. Your tire order is now more." I double checked my order with sales rep. When I showed up for my appointment "wrong" tires were sent to the store. The correct tires would be $122 more. Even after getting the sales rep on the phone who made the mistake they would not honor the price she gave. They found the "correct tires" sitting in the store but after 50 min they could not figure out what to do. I was the only customer in the store.

I purchased Michelin tires for two cars. One purchase was on 8/09/19, and the second was a few months prior. The Michelin tires are the best but very expensive. Both times I informed the sales people that the tires should not be very old, as some tires they sell sit in the shelf for many years. Well, one set they sold me was four years old, and the most recent that I purchased was almost five years old. The salespeople were giving me spin BS, and one actually started poking the tire, saying the rubber is good!! Porsche dealers that are worth anything, will not service a car if the tires are more than five years old. Mercedes will do the same if the tires are more than six years old.

I went for tire rotation on my Tesla, there was a possible leak in one of my tires. The salesman took a look at that. He said it can not be patched, I told him to put the tire back. I will take it to Tesla to get it fixed. He said it can not be put back, it is illegal. I told him I will sign against advice and want to take it back. He would not put it back. He forced me to buy the new tire. My question to Consumer Affair is it illegal, why can I sign against advice, and take responsibilities. I will never go to this place again. Costco is the best place for tire needs.

I called America's Tires to ask how much it would be to fix a tire leaking with a nail in it and was told it would be free. When I went to the Simi Valley Ca. location the guy looked at the nail and said it was too close to the side wall and could not be fixed. He then told me that I needed all new tires anyway because the tread was worn too low. I told him that I thought that seemed really odd since the car is only a year and a half old and has 18,000 miles. He told me that was normal for run flat tires. I was skeptical but asked if that meant I would be needing to replace my tires every year or two. He said normally the new cars come with cheap tires that wear out quickly and he could sell me run flat tires that would last 60,000 miles. My car is a Mercedes so it still seemed a little odd to me that they would wear to the point of needing replacement so quickly since I have driven almost entirely on the freeway as I have a 2nd car I use for local driving.

This review is in reference to the guys working in the back. The guy that helped me at the front counter provided great customer service, answered my questions, and went over my rims, tires, and sensors (all of which I provided) in great detail. First off, I went to America's Tires because this location had great reviews on Google. This is where Google failed me and you can't always trust reviews.

They removed the lug nuts on my car with the wrong size socket and damaged them. They made me pay to replace them. They do not accept responsibility for their actions. I've been a customer of theirs for over 10 years so I am very disappointed that I will no longer be buying tires from them in the future.

I have three different lug nuts and wheel stud seized and stripped after taking my car there for tire rotation. They always blamed it because of the high mileages and torque tensions on the wheel lugs. That's B.S. because it always happens right after the tire service there. The guys there are just lazy to hand torque the lug nuts instead just use the impact gun to screw it in.

Large tire companies work on a theory of add on sales. For instance if you need a flat repair they will start with a tread depth on your tire and size and mileage. Why? Because they prey on the average consumer who does not know anything about tires. They intend to do whatever they can to lead you down the road to spend more money. Remember, sales people normally work on commision. How do you solve this? Educate yourself. Unfortunately they tried this on me and I owned and managed one of the largest tire centers and retread facilities in the Houston, Texas area.

So they sold me New Tires when I only needed one. That was fine they said I had a warranty on the tires which I always purchase. Bought on 12-4-17 flat on 12-26-17. They treated me like I was not a customer. The store manager ANTHONY told me I should leave the store when I complained about not having coverage. My reply was with a flat??? Sad worse experience of my life. Ladies and Gentlemen beware. Montclair America's Tires.

America's Tire Store (CAL 05) Hawthorne Blvd., Torrance CA. December 12th, 2017 approx. 4 pm PST. I brought my two new tires for installation. Walked in. Quoted $40 to Install each tire + $60 lifetime balance and rotation. Asked "hmm are you sure? I thought it was around $15 +$5 with TPM?" Young employee stuttered, "that'll be $30 each tire". I left and called another location. They quoted "$19 dollars a tire with lifetime balance included!" C'mon! I have been going to Discount Tire (named different in other States) for over 20 years. You had a great tradition with me and my father. I believe I was judged for driving a BMW and quoted high (and lied to). I already had another shop install them.

I went into America's Tires in Palo Alto. I noticed how clean it was. I discovered it was a new store. I spoke with a rep about my tires. While he inspected them I had time to speak with another rep. They were honest, helpful and I felt they knew their business and how to treat customers. I would return there because I feel I can trust them. Being a female without knowledge about tires I now have a place I can go and feel positive about any purchase.

I purchased new tires and I wanted to buy very good tires so I bought tires which had a 65000 mile rating according to America's Tires representative and stated on their receipt. I also bought their road hazard coverage, etc. After only 35000 miles these tires were worn out. America's Tires wants to sell me new tires and give me a real good deal because they wouldn't last. It is totally unreasonable to have to pay $400 (their "good deal") for new tires only because the tires they sold me were crap. Very unhappy customer.

I spent about 1300 dollars with America's Tire on Balboa Blvd. in Northridge and they didn't put pressure sensors in my tires. They put regular valve stems in. Disabling my tire monitoring system. Rendering my truck unsafe on the freeway. I could lose air pressure and not know it until the tire comes off causing me to swerve hard to the left or right into someone or rolling over. Have been trying to get them to correct their scam of old people like me. But they don't care. They were already paid. Had to cancel my doctor's appts. 50 mile drive on the freeway. My vehicle is not safe thanks to America's Tire.

Long story short the store at Mission Viejo of Margarite is really bad. I had the bait and switch done twice. You order and make the appointment online and order the tires and go there and they say, "sorry we don't have them." We show them the order info and they tell you they have to order them. The managers are no help. Jorge ** and Adrian **. Seems like they can't keep them anyways managers I mean. I will make it a mission to write share the info Instagram, Facebook everywhere. I hope I never have to go back there again.

First I like to say I have ordered two sets of tires from the Tracy CA store over the last six years and the service was good. However, recently, I attempted to order a set of four for my 2011 Mercedes which has two different sizes. The associate (Greg) told me they had the front two in stock, but would have to order the rears and they would be delivered in about three days. He also told me he would call me when they got in. To make a long story short, I went through this three times with different associates which resulted in the same results and NO ONE EVER CALLED.

I had a completely flat tire when I went to my car in my driveway. Called America's Tires. Said they might replace it. I had to call my roadside insurance to change tire (I'm disabled). Took my car in first thing. A completely flat tire he called low. He checked it and found a 4mm shallow tear. He said they can't fix it. I would have to buy new tire. I told him to check the tire first or I would call corporate. So he did a found it on the thread. No nail. Nothing. Just faulty. They replaced it. Charged me $16. Why? Not my fault. Then I noticed it's not the same tire as my old one. The one I bought was $49 206/65 R15 XL BSW. G-3 VNT brand. Replaced with 205/65 R15 94H SL BSW LS388 SNT Landsail. I will never go back and tell everyone they cheat people. If I hadn't argued I would of had to buy new tire on disability income.

Since I have owned my Ford Expedition and been buying tires from Discount Tire, or America's tire company, each new set of tires comes with free lifetime rotation and wheel balance, but what they don't do is tell you they break all you hubcaps every time they remove them, I have went through 3 set now and I did not catch it the first time they broke them, but now I caught them after I specifically asked the guy at the counter, please make sure they remove my hubcaps correctly and not break them. They looked normal when the truck was given back, that is until you hit the freeway and get home, 2 of the four fell off, the other 2 broken and barely hanging on. This is utterly ridiculous now since a new Ford set cost $100. Do you think they would take responsibility, heck no. I will look for another tire place from now on, never again.

Cheaters. Bought tires from America's Tires and it has 36 month warranty and now my tire were cut and now America's Tires is denying to fix it saying "you should buy road hazard warranty". This is cheating. American Tire depot now is asking me. I should have purchased road hazard so that they could fix the tire.

I was reading some reviews about America's Tires. My experiences with them are much different from other people. Are these franchises or company owned stores? I have had very good experiences with them on several occasions. I had a Camry that picked up a screw through the sidewall. I got the road hazard warranty when I bought the tires. When I got the Camry tires they even gave me a warranty adjustment because they wore out so quickly. They were the original tires that wore out in under 25000 miles. It was replaced quickly and without any hassle. I shop at the store on Rosedale Hwy in Bakersfield.